Keith

5 de may. de 2015

I spoke to a salesperson on the phone, and described what vehicle I would be trading in, and what I needed to make the deal work. The salesperson assured me we would be able to get a deal done. When I arrived to the Main Line the next afternoon, as promised, we worked out a deal that I felt great about, and I left the dealership that evening as the proud new owner of a 2015 BMW! Kudos to the sales and management staff for listening to what was important to me, and making it happen.

Vic

30 de abr. de 2015

I identified the car I was considering purchasing on line. The sales staff provided a full description of the BMW, answered all of my questions and started the financing process prior to my arrival in Pennsylvania to pick up the car. Upon arrival, the staff had the car in pristine shape and we went for a test drive. The staff took the time to do a very thorough walk-through of all the vehicle's capabilities, navigation systems, etc. Completion of the financing process only took minutes and we were on our way back home. An exceptional experience!

Matthew

28 de abr. de 2015

I dread going to car dealerships but I have say, I actually enjoyed my experience with BMW of the Main Line. Mike was great,I never once felt uncomfortable or cornered. Bought an awesome car at a great price and drove it home...simple - Very good experience.

SC1057

28 de abr. de 2015

My experience with the Bala Cynwyd office was delightful. The personnel were very professional. I could not have asked for better service. Thanks so much for providing a pleasurable experience!

newx1

19 de mar. de 2015

This is my first time buying a BMW and I can't say enough good things about dealing with BMW of the mainline and Mike Fowler, my sales advisor. The entire experience from the time I sent an email inquiring about the model to actual purchase was very smooth. Mike was very personable, knowledgeable about the product, and upfront. The process of agreeing the price both for the trade in and the new car was entirely straight forward. I would definitely recommend Mike to my friends and relatives.

JILLE

13 de mar. de 2015

Over the last 25 years, I have leased a new BMW from Steve Vlasses at mainline BMW.Ive had many of the BMW lines from X1,x3,x5 and a few sedans.He is beyond exceptional... And I drive all the way from NJ to Pa just to buy from him only.I will never forget when 20 yrs ago my car needed service in Pa and he cameTo my house and switched cars with me and took it in for service and brought it back to me the same day.The service people are fantastic (NJ dealer is horrendous so I only go to mainline BMW)You won't find a better salesman.. Or person in general.He isn't out to make money off of u because his reputation sells enough cars.25 years of my business says enough.. I wouldn't use anyone else.

David

13 de mar. de 2015

This is my favorite BMW dealership in the tri state area.

New BMW Lover

3 de mar. de 2015

I called the dealership in advance to discuss what type of car I wanted. They sent me over to Carl Constantino who was so honest and helpful. He was available when we arrived and took the time to explain what we were dealing with in terms of our trade and the many cars to select from. He showed us a beautiful Silver 528xi and the rest is history! My husband now wants to buy a BMW:-) Kudos to Carl for understanding his customers needs and being so patient and explaining all the perks of the car. He invited me back again anytime if I have any questions regarding the car! He followed up to see how things were going and if I have any questions feel free to contact him. I have emailed Carl on a few occasions and the response time is immediate. Thanks Carl for putting me in the right car!!! How's that for exceptional customer service!

Nicola B

2 de mar. de 2015

I walked in not sure if I really wanted to part with my vehicle that day. Tamir was so patient, truthful, sincere and one of the best salesman I have ever had the privilege of dealing with. He is very knowledgeable of BMW's and I was comfortable purchasing a car from him. He made parting with my old 530xi easy. Everyone in the dealership seemed so pleasant and got along well with each other. Aimee was also the greatest, she explained everything and made you feel like family. I mentioned that I had not eaten all morning and Tamir went and got me and my husband pizza, chips and a drink. I WOULD RECOMMEND TAMIR AND THIS DEALERSHIP TO EVERYONE IF YOU ARE LOOKING FOR UNBEATABLE PRICES AND EXCELLENT CUSTOMER SERVICE.

Richard

1 de mar. de 2015

This is the 8th and best BMW I have leased from this dealership (in spite of its changing hands over the years) and through the same sales representative each time. I am leasing the new 2015 BMW x-drive, convertible. After two weeks, I am in love all over again. The process of ordering the car, explanation of the newest options, arranging the lease, being taught the nuances of the new car, being called to pick up items I left in my old car, etc was efficient, professional and painless. There was not one glitch! I wish all my business dealings were this easy!

Lynn H.

4 de feb. de 2015

I purchased a car form Main Line by viewing it on-line so I didnt go to the dealership. I received a call form Ken B. and he was pleasant and very helpful and informative. Everything that he said that would happen did!!!!!. I would recpmmend this dealership very highly. My loan with them was approved quickly which was awesome. I had the paperwork overnighted to me and then I sent it back overnight as well to epedite the process. So basically it took me a week to secure the transaction. My car will be dealivered to my house in 2 days and I cannot wait to drive it!

Kafi B.

25 de ene. de 2015

My experience at Main line is always pleasant. The staff is very very helpful and accommodating. I really enjoy the efficiency. I make an appointment, I arrive on time; I'm in and out with my loaner car within 10-15 minutes. Bill, my advisor is very informative and always polite. Thanks everyone for making my experience at Mainline a memorable one.

Bob

24 de ene. de 2015

Excellent from start to finish. The best car buying experience I have ever had.

JD UHL

21 de ene. de 2015

My sales person Gina was amazing.. She was very knowledgeable when it came to all of the showing me all of the features and benefits of my beautiful 535xi! Would recommend Gina to all of my friends!! Thank you JD Uhl

Jimba

22 de nov. de 2014

I expressed a interest in a car they had on cars.com but never heard back from them

JulesQ31

29 de jun. de 2014

My experience with BMW of the Mainline was extremely poor. From the moment we pulled into the parking lot, I had a bad feeling (it's not very aesthetically-pleasing, in my opinion, to put it lightly). The inside of the dealership was something out of a movie-typical shady used car dealership (wood paneling, sticky floor). The bathroom was...gross. Just gross. Now onto the actual dealership review.I went there to lease an X1 after my husband had worked out a deal via phone and email with a female sales rep (I don't even recall her name). Full disclosure - my husband provided her with erroneous information about the number of miles on my current 328xi (leased). My lease was an atypical 33 month lease (my normal lease period is 36 months) but he assumed I still had 36000 miles allowed. He also had provided his last known mileage of the car, which was about 900 miles under what I had added in the past month or so, driving back and forth to work, etc. So, in all fairness, I will state that we had 4k more miles on it than what he had told the sales rep. Regardless, the experience was still poor. After she told us about the overage in an accusatory tone, she said the price she had quoted us would go up almost $45/month. Do the math - 4k extra miles at $0.16/mile is $640. Divide that by 36 months, the term of the new lease. What do you get? $17.78, not $45. I said "no way" and she quickly said, "Okay, thanks for coming in" and I got up to leave. As we started leaving, she calls after us, "Oh, and those aren't even run-flats. My manager said those aren't even run-flats, like you said they were." I was mad, so I just kept walking because why argue with people who work at a car dealership who can't differentiate between run-flats and non-run-flats but my husband chose to stick around and argue a bit. FYI - they're Michelin Zero Pressure tires - they're run-flats...better run-flats than what came on the car originally. Different terminology shouldn't confuse a BMW dealership manager. I was disgusted with what I saw as the lack of knowledge and professionalism. The good news? Got my new X1 at a much nicer dealership with a delightful sales representative, dealership manager, and business manager. My advice: avoid BMW of the Mainline.

verity9

18 de jun. de 2014

Made a first-time appointment for service for my Mini. Received an online confirmation with an immediate email confirming the date/time of appointment (7 days into the future) and a confirming statement that I'd have a loaner for the day of service. The day before the service date, I received a reminder of my appointment for the following day but discretely within the email was a statement that they "exceeded available loaners" and I'd have to, instead, rent a vehicle for the day. From my perspective, this is an early indicator of their business culture. If they're willing to play this kind of game with a new (or at least potential) customer, I'd rather go elsewhere - which I did. I think that I probably got off easy.

dfwillson

20 de may. de 2014

I had a very bad experience with another BMW dealer and came to BMW of the Main Line. I was well received and the service was outstanding. These people know service, whereas the other BMW dealer (BMW of Devon) was awful.

sbouy_311

15 de abr. de 2014

It was a pleasure working with Lou during our search for a new car. From the moment she greeted us I knew she was going to be a great sales rep. Her knowledge of BMW products and services is topnotch. I want to thank her for being awesome and we will be back to do more business with her.

schott711

25 de feb. de 2014

Kerry was a great representative of the dealership. He promptly responded to my initial internet inquiry. Kerry was friendly, knowledgable, and a pleasure to work with. I would reccommend both the dealership and Kerry.

Frank

17 de feb. de 2014

Great dealer, great car, great price. Everybody are friendly , BMW is a good vehicle. It is a good experience.

Ness2984

27 de ene. de 2014

After having a terrible experience at another BMW dealership, we were more than pleasantly surprised at the service we received from BMW Main Line. As soon as we walked in, we realized we made a better decision coming. Everyone was very friendly and offered us beverages as soon as we walked in. We met with Richard, who was fantastic. My fiance told him what he was looking for and Richard went straight to work to find a vehicle. Once he found some, we test drove and decided to buy the car. He also explained the warranty in full. When it came to negotiating, Richard worked with us and did whatever he could to meet us at our price point. After we purchased the car, Richard came out and explained every single detail of the car and showed us how to use it. He told us we could contact him with any questions whenever, and I believe him. Richard was the best car salesman I ever dealt with, and I would absolutely consider buying another car from him and this dealership.

rgopalani

20 de ene. de 2014

Worked with Kerry for my last lease, then I went ahead and bought new after handing it in. He was always very accessible by email and worked on the price (as well as can be expected, it's a BMW after all!). I'd definitely recommend Kerry if you're looking to buy or lease a new BMW.

chucksebass

7 de ene. de 2014

This is my third car with Marcy and BMW of the Main line! I can't say enough good things about Marcy, she has always taken care of me and my family! I truely great and painless buying experience.

rpbonilla

2 de ene. de 2014

Tony L from Main Line BMW, went above and beyond in making my wife's Christmas Gift Come True, In Getting Her Dream Vehicle! The only thing we have to do is to follow with Main Line to get our new vehicle re-cleaned, and also the model is missing a few options which we were advised by our SUPERB USED CAR SALESMAN, Chris T. B. that they were installed, However, Tony L. was contacted and he related that he was going personally handle the entire matter! FYI, my wife and posted a photo of her BMW with the red ribbon on our Facebook page and we are sending everyone we know to BMW Main Line! Once Again Great Job BMW , Tony, Chris T.B., & Frank M. From Main Line! Sincerely, The Bonilla Family!

MRovine

30 de dic. de 2013

After having a bad experience at another local dealership, we went to BMW of the Main Line in the hopes we'd receive better customer service and more straight forward information. It was above and beyond our expectations. Frank Muto and Kerry Simmons were helpful, knowledgeable and a pleasure to work with. We have recommended this dealership to friends and family - and would definitely do business with them again in the future.

jaynj

23 de dic. de 2013

Jeff and his team were awesome. I have dealt with many dealerships in my life. They are the most transparent and straightforward dealership. Jeff was very knowledgeable and courteous to give all the options without pushing/influencing. Hard to find client adviser/managers like him. Made a deal for the 3 series and extremely happy. Will visit them again for next purchase and refer friends and family.

cawright526

23 de dic. de 2013

I actually had an enjoyable time purchasing my vehicle. Kerry was extremely helpful and went above and beyond the call of duty. He was easy to deal with and had my best interest in mind. I would definitely recommend Kerry if you are looking to purchase a car from BMW of the MainLine.

barendt

16 de dic. de 2013

This was our second BMW from BMW of the Main Line and also our second time working with Kerry Simmons. We got exactly the car we wanted and the entire process from the initial test drive through the paperwork to driving off with the car was more pleasant than any experience I've ever had with another dealer. We'll definitely be returning to Kerry and BMW of the Main Line in the future.

gjconquest

12 de nov. de 2013

Many years ago, I had a bad experience at this dealership, so I leased a 325i from another dealership. I came here to compare prices because a family member had recently purchased a 2011 328XI. I first met Kerry Simmons in the fall of 2010 when I came to the dealership to lease a 328XI. I had a list of possible options which I wanted and Kerry was very helpful. As it turned out, it was more advantageous to order the car since I wanted certain options and he worked closely with me to get the lowest price. As the car was being built, he kept in touch with me about it's progress. After the car arrived, we spent a least 3 sessions going over all the features on the car. Needless to say, this model was considerably different than my 1987 325i. He was always willing to schedule time with me and I phoned him on numerous occasions to ask questions about the different features both at work and on his cell phone. As the time progressed and my car came in for service, I would make it a point to stop in and speak with him about the new models and different features. He was always very knowledgeable about the cars, regardless of which model I wanted to speak about. As it was nearing the time for my lease expiration, we explored the best option (buyout or lease) and I decided to order a new 328XI. Again after it's arrival last month, we spent several sessions (over 2 hours) going over all the features as this car had more options than my previous one. He has also kept in touch with me by phone and email to check with me if I had further questions. I have always found Kerry to be knowledgeable and dependable and have freely recommended him to many of my friends. Our relationship over the last years has grown into a friendship rather than a client/salesman relationship. I can recommend Kerry and the entire sales and service staff without reservation.

cleon1986

6 de nov. de 2013

This was my second lease from Marcy at Main Line. She is great at helping you find exactly what you want within your budget. The entire staff is very friendly and down to earth and there not very pushy just to make the sale! Frank had all the paperwork ready for me to sign, and i was out driving home within the hour.. On my first lease the pricing was amazing and even better on the the second. I called around to many dealers but no other dealer was able to get me in a car that I wanted within my price range. I have recommended many family and friends to her and they have all been very happy! There service department is also very good. Mike always has me back in my car the same day or first thing the next morning! Overall I would highly recommend going to see Marcy at Main Line for your next BMW.

TDMP

5 de nov. de 2013

I have to say I bought a new 3 series just over a year ago...and unfortunately I was involved in an auto accident , totaling my car. I contacted my salesman Kerry 2 days after the accident letting him know to be on the look out for a new 2013 replacement. He was on it immediately. Kerry took the time daily to check in with me to see how I was heeling form the accident, he wasn't just a salesman but he became a friend over the next two weeks. HE GENUINLY CARED! Can't say that about all salesman... When I arrived 2 weeks later to get my new 3 series again... Frank made the paperwork go nice and easy. They worked as a team to make my experience be as easy as possible under the circumstances.Thanks guys! My 3 is great!!!

jimgiblin

30 de oct. de 2013

Kerry took a lot of time with us as we order the car for manufacture. He gave us confidence that we were ordering the correct options and, in general, an overall understanding of what we were ordering and buying (especially for my wife the inside and outside colors).Kerry kept us informed of the progress in the manufacture and shipment of the car. When we took delivery, he spent over an hour going over the operations of the options, Idrive and every knob and button (this was over and above the paper work time) . He followed up with emails and phone calls and went over the whole thing with me a second time two weeks later.Kerry is very knowledgable and a pleasure to work with. I strongly recommend him.

kaminsky76

17 de oct. de 2013

I originally visited the dealership with my 5 year old son, which is ripe with inherent challenges. Nonetheless, Peter Ryan's ability to remain patient throughout the process was commendable. While we didn't purchase our car on that particular visit, I returned (alone) a few months later and Peter new exactly who I was and what my preferences were. We picked up where we left off last time. A reasonable amount of time later, I was driving home in my new car.In summary, the service at BMW of the Main Line was exceptional, with surprisingly little pressure to strike a deal at any point.

nirwin

30 de sep. de 2013

Great service, no pressure and a pleasure to deal with. I would only buy a BMW from Steve Vlasses. Great follow up and service department is the best.

lmm52096

27 de sep. de 2013

It's been a little over a year since I bought my last BMW from Ibrahim Kourbeh. Normally I would not be in the market again so soon, however, my car was recently totaled, so here I am again. And for the SECOND time, I went to see my favorite Client Advisor, Ibrahim. I was not disappointed. He took care of me as I had expected he would. He was patient and he recognized that monthly payment and budget was of a great concern to me. He made sure he found me the perfect car for the perfect price. Hopefully, I won't be buying another car too soon, but when I do, I'm going back to Ibrahim.

dholinka

26 de sep. de 2013

My husband, son, and I visited BMW of the Main Line because I was interested in a car that I saw on-line. I called to inquire about the car, and wound up setting up an appointment. I was given an appointment within a few days. I was extremely impressed with the service I received from my initial call. Upon arriving at the dealership, we met with our salesman, Richard Fernandes. He was very nice, and extremely helpful. I had just had a bad experience with another dealership, and was hoping this experience would be better. Well, not only was it better, it was the BEST service I ever experienced with a car dealer!!! I immediately felt comfortable with Richard. He answered any and all questions we had, and took as long as we needed. We never felt rushed! In fact, I wound up purchasing the car that day! I did not intend to actually purchase the car right away, but because all our questions and concerns with regards to the car were addressed, there was no need to wait. He went through all the paperwork with us, and never, ever made us feel like we were taking up too much of his time. We finalized the paperwork with Frank Muto. He was just as helpful, and made us feel comfortable with the steps needed to complete the purchase. The car was ready to be picked up as promised, and I have never been happier! I have recommended your dealership to all my friends and co-workers, and look forward to coming back for service. When the time comes that we are in search of another car for our son, we will come right to you! Thank you so much for top quality service, and professionalism that compares to no other. It all comes down to good service. When you start with good service, everything else falls in place. People will come back, and come back. Word of mouth is priceless! Again, thank you for such a wonderful experience!

frankcip

21 de sep. de 2013

I Have been using this dealership for years now. I have owned at least 5 BMW's. The service department is great. The performance of my vehicles has been exceptional. Marcy Rusoff has been our client advisor for years & her top priority is to make her customer happy. I would defiantly recommend this dealership to any one looking for a BMW.

Bjb304

17 de sep. de 2013

My third time leasing a car from BMW of the Main Line and everything has always been high end and executed very well. The process was easy, the service was exceptional. Great team to work with and I highly recommend them all.

BATCHII

14 de sep. de 2013

From beginning to end the experience of purchasing my 2013 BMW 535i was a true joy. Marcy Rusoff and Zeke Kos (Finance) worked tirelessly to get the right car for me. My previous experiences with BMW of the Mainline were exactly the same, that's why I came back to this dealership. Larry Batchelor

bfmaguire

14 de sep. de 2013

Kerry and I were working together for about six months trying to find the right fit for my wants/needs list. Kerry kept in touch when any vehicle came in matching my requests. Kerry was patient with me as I test drove and researched several vehicles over the course of this time. Kerry is a no pressure salesperson who is committed to making sure you are happy with the product before making the sales pitch. I was extremely happy with my experience at Main Line BMW with Kerry Simmons, I will be sending friends and family his way and I will be back when it is time for my new vehicle.

Etryson

3 de sep. de 2013

Marcy was very knowledgable and helpful in getting me into my new 328. She went above and beyond to find a car with all of my desired options for under budget. Frank made the finance and paperwork a quite and painless process.

Sal2005

27 de ago. de 2013

We never liked car shopping until we met Jeff and Frank from mainline. What an enjoyable experience! They were so friendly, professional and courteous! The process was quick and no surprises. I would recommend them to anyone and cannot wait until my next visit! Thanks guys! A very happy customer!!!

mtnmd1

24 de ago. de 2013

Did a superb job of getting me into my new car! They did an excellent job of communicating when my car was going to arrive. There were no unpleasant surprises when I was trading in my old car. I would highly recommend.

drcharu

23 de ago. de 2013

Kerry is hands down the friendliest, and most dedicated dealer that I have ever worked with. He did not waste any time in getting us the most competitive price for our new BMW X3 in the Philadelphia area. He also worked with us to get the best offer for our trade in. We shopped around for car loans for a few days, but Kerry and the team at BMW of Main Line were able to get us the lowest rate, in the most seamless fashion. Because of this, we ultimately went with the car loan through BMW. Kerry was extremely detailed in his presentation of the new car, and followed up, not once, but multiple times after the purchase to ensure that all my questions were answered. I would recommend him to anyone looking for an enjoyable purchase of a new BMW vehicle! I would not go to any other dealer. He takes pride in his work, and really works hard to ensure that the buyer truly enjoys the experience of buying and driving a BMW!

RK411

15 de ago. de 2013

Kerry Simmons is by far the BEST client adviser I have come across for the following reasons:1) Friendliness - I had a number of questions and never once hesitated to call Kerry - he is both likeable and amiable. Furtheremore, he was nice enough to check in with me multiple times to ensure that I was apprised of the status of my custom build and that all my questions were answered.2) Knowledgeable - Kerry is extremely knowledgable about various vehicles and their associated features. 3) Proactive - Kerry went above and beyond by (a) contacting the bank to help me obtain a great APR on financing, and, (b) by proactively contacting my insurance agent to ensure that I had coverage. 4) Collaborative - When it came down to business, Kerry worked with me to reach a great price. Owing to the high taxes and fees, I initially thought I would not be able to get the car that I wanted - Kerry collaborated with his team to bring the price back within my budget. Overall, my experience with Kerry has been phenomenal, so much so that I think i found a go-to person for my extended family, most of whom live off by I-95 between DC - Philly - NYC - Boston. He is the real deal.

mrecchi

22 de jul. de 2013

no hassle, no pressure at all, I got the deal that I was looking for. I was able to take my time and make a decision that I felt comfortable with.

ESJESJ

18 de jul. de 2013

I found follow-up terrific, which was important going into the sale given I live in Connecticut and bought the car in Philadelphia. No issue at all with the little things that inevitably creep up (finalizing registration, etc).Kerry was great on the sales side delivering everything we initially discussed on the phone (price, service, plus more), and once deal underway Amiee was very efficient / quick / knowledgeable with warranty options and paperwork.I have since recommended Kerry and team to a friend now looking for a BMW.

Yankeefan

24 de jun. de 2013

Great buying experience. They are willing to negotiate in a legitimate manner. I received good service from Richard Fernandes. I would buy there again, No greater compliment can be had.

ecedwards

24 de jun. de 2013

My experience with BMW of the mainline is second to none. Everyone is extremely helpful and knowledgeable about the products. Marcy Rusoff is the best client advisor that I have ever dealt with. She goes far above and beyond what anyone else in her field has ever done for me. She always has her clients best interest at heart. I am overjoyed with my choice and Marcy helped to make it happen for me the three times in a row. I guess I'm a BMW loyalist forever.

kc320

20 de jun. de 2013

Kerry was awesome! He really made my experience a pleasure and went above and beyond to get me just the car I wanted and as soon as possible - and he kept me up to date with frequent updates! I really appreciated his help and would absolutely recommend him to anyone looking for a friendly, hassle-free experience getting their new Bimmer!

Dwex

10 de jun. de 2013

I was treated to a first class car buying experience !!! Introduction to the 328xi vehicle and establishing the vehicle pricing was very simple!!I would highly recommend leasing or purchasing BMW of the Main LIne

DionneD

9 de jun. de 2013

5 stars! All around my salesperson was awesome Richard F. The coffee was great while I waited. This new car buying experience was excellent!

metalsman

29 de may. de 2013

I have driven a BMW for many years and have purchased my last two BMW's from Jeff Downing at BMW of the Mainline; 2011 335xi Sedan and 2013 335is Convertible. Their pricing is excellent and Jeff is not only a nice guy, he does everything a good salesperson should do. Everything from getting the BMW Assist and Sirius radio setup to making sure your car is ready when promised and keeping you update during the process.Thanks,Marc

nyczyar

26 de may. de 2013

Highly recommended! I dealt with Steve, and he is very knowledgeable. He explained everything about the car, and explained step by step of the process of getting my car on the same day. Also, Frank is very helpful by making the paperwork go through smoothly. I am very pleased with the service and happy about my purchase. I will definitely come back.

JohnDever

22 de may. de 2013

This is my second BMW purchase, first time at BMW of the Main Line. The staff at BMW of the Main Line did not disappoint and easily lived up to my high expectations after my first purchase. In true BMW dealership form Ibrahim and Frank took great care of me. Within 24 hours of needing a lease and a trade in on my definitely well used 2006 330i, Ibrahim worked his connections to get me a great trade-in deal and in to a lease of a brand new 2013 328XI. Ibrahim also dealt with my annoyance of having lost my copy of the Maryland title, in which they happily arranged a duplicate copy to be ordered. Frank was extremely knowledgeable about the financing process through BMW financial, and made the entire process as smooth as my first time around. The transaction was so smooth that we had plenty of downtime time to talk shop about cars, racing, life. He explained all of the warranty options and recommended some great options for a city driver. In addition, I have been using Mainline BMW as my service center for close to 5 years now, and the service managers and technicions are highly skilled, knowledable, and a pleasure to deal with. My last service rep called me on several occasions to inquire about how my 330i was running after I was experiencing engine issues. I was in and out of the showroom in an hour and half, cruising around the city in my beautiful 328xi. I would highly recommend this dealer, Ibrahim, and Frank.

nicky22

16 de may. de 2013

Richard Fernandes & Frank Muto made my experience at Mainline abosultely awesome. Rich put together the best deal and gave me phoenominal service and very friendly. Frank Muto followed up with great finance service work, he explained everyhting thouroughly and is very good at what he does. Both were very friendy and personable. I was a West German BMW guy but now I am a MainLine BMW client now!!!!

Nikkimccabe

13 de may. de 2013

Great dealership, customer service was fantastic. Very happy with my new and first BMW. my husband has purchased several vehicles from here in the past and we Would recommend this place to everyone!

Wendyhart

2 de may. de 2013

This is the fourth car that I have leased or purchased from this dealership. Everyone in sales and service that I have dealt with have been pleasant and helpful.

vintage611

1 de may. de 2013

Kerry made the car buying process easy and stress free. He communicated very well and in a timely way. I woud highly recommend Kerry as a sale person for any friend purchasing a BMW.

Derbyla

30 de abr. de 2013

I've been to several BMW Dealerships, but once I bought at Mainline BMW, I was really sold on the excellence of the overall experience. My wife and I have purchased several BMWs from this Dealership. The entire staff is friendly and courteous. They specialize in the BMW Brand so their product knowledge is "second to none".

mvbolton

30 de abr. de 2013

Bruce was recommended to me by another BMW owner and I am so glad I worked with him. Bruce is knowledgeable about the vehicles, friendly, warm, and very helpful. I will definitely tell anyone who asks about my new car where I bought it and give them Bruces card. The dealership is easy to get to and has a wonderful showroom. I have used the service department for my older BMW over the last four years and have had exceptional service. My husband also owns a BMW and uses BMW of the Main Line and has received fabulous service.Usually the finance guy is the worst part of the buying experience, but Frank was wonderful. My husband and I left the deal with such a happy feeling of success. Frank is not only efficient, he is warm and inviting and a great asset to the dealership.

asimpsonsr

29 de abr. de 2013

Jeff Dowing has provided us with nothing short of exemplary service going on 6 years now. If you are in the market for the "Ultimate Driving Machine", Jeff is your man!!

murtaghd

28 de abr. de 2013

the experience with Kerry Simmons and BMW of Main LIne was everything you could ask for in a car purchase/dealership......knowledgeable, honest, attentive without being pushy, and respectful of my ideas/needs in a car. The pricing was fully explained and fair, so that you can understand how you reach the deal, and they volunteer the cost saving information to you, so that they help you maximize possible manufacturer's incentives. The efficiency of cloisng and attention to detail at delivery is also laudable.

dchristoforatos

27 de abr. de 2013

My experience with BMW of the Mainline began with a phone call with which Mr. Simmons assisted me. He was very willing to provide me information on specific vehicles that I identified from their internet site. He was also prompt to call me back with any information that he did not have readily available at the time of the initial call. He then tagged the vehicle of my choice to "Hold" until I was able to come in the very next day for an appointment that I made with him. The following day, I was arrived to the dealership significantly earlier than the appointment that I had with Mr. Simmons. Within a couple of minutes, he was able to take me out to the lot and show the me the vehicle that we had on Hold as well as another vehicle that I was considering. He was more than willing to take my wife and myself out for multiple test drives to help us decide which vehicle was best for us. He also was very accommodating as we tried fitting out child seats and strollers in both vehicles to ensure that it was a right fit for our family. We then proceeded to negotiate the two vehicles simultaneously to further assist us in the decision making. Once we determined the car of our choice, we made the deal. At that point, he was able to accelerate the paperwork to ensure that we could take the car home in the same day, since it was a Saturday and the dealership's hours were shorter than on weekdays. After a short break for lunch, while the paperwork was prepared, I sat down with Mr. Muto to sign the paperwork. Mr. Muto was very helpful in walking me through the paperwork and any additional warrantees that were offered. He was thorough in his explanations of what was being signed as well as providing example and situations of where the offered warrantees would come in handy. He was also very informed as he explained the standard Certified PreOwned covereage versus the extended coverage offered. He was never pushy. Upon completion of the paperwork, Mr. Simmons helped me empty my trade in and load my new car. He also spent quite some time in the new vehicle with me and my wife, explaining the features and setting up things like my iphone and my garage door opening, my GPS, etc. Later, I realized that I had a couple more questions and that I had forgotten something in my trade in. He prompty responded to my e-mail, on a Sunday evening no less, and followed up with details to my questions on Monday morning. At that time, he had all ready retrieved what was left in the trade in. He offered to mail me that item as well. It is obvious that my overall experience with these indiviuals at the BMW of the Mainline was a pleasant and I would recommend the dealership and specifically Mr Simmons and Mr. Muto for your next BMW purchase.

sflusser

25 de abr. de 2013

Marcy made the experience easy and fun. She listened to our needs, made recommendations and gave us many options. The transaction was very easy and she made it fun. Thank you.

johncahill

19 de abr. de 2013

I recently purchased a 2011 535xi from Mainline BMW. Marcy was the first person to greet us,and she could not have been more helpful. She was followed by a succession of helpful and friendly people.We got the car we wanted and a good price too. I would recommend MainlineBMW to anyonelooking for a new or used BMW.

CJensen1114

19 de abr. de 2013

Working with Kerry Simmons and Frank Muto was easier than ordering the pizza I picked up later that night for dinner. I placed my order over the phone sight unseen, Kerry kept me informed every step of the way during the production and when the car came in it was ready for me to pick up the next afternoon. It was EXACTLY what I wanted and expected. Frank was so efficient with all the paperwork that I beat the I-76 and Turnpike rush and was home in time to have dinner and take the girls to dance!

Charlespav1

12 de abr. de 2013

04-12-2013General ManagerEuro Motorcars225 Bala AvenueBala Cynwyd, PA, 19004To whom it may concern: I am writing to let you know how much I appreciate the outstanding customer service that your staff provided last month. I visited your store to purchase a 2013 BMW 535i. Your staff was very attentive and helpful. The employees I interacted with, especially Peter Ryan and Zenon Kos, were very knowledgeable about the product line and seemed genuinely interested in helping me find items that met my needs rather than just being focused on making a quick sale. This is my third BMW Ive purchased over the last seven years and will continue this relationship in near future.Because of their efforts, I was able to find exactly what I needed and I am very satisfied with my purchase. I will continue to visit your store in the future, as well as recommend it to others. Please let Peter Ryan and Zenon Kos, as well as the other employees in the automobile department, know that their efforts did not go unnoticed. You have put together a great team that makes customers feel respected and valued.I look forward to working with your team again in the future.Regards,Angelina Pavel

apsp

11 de abr. de 2013

Dear BMW Of The Mainline,Our overall experience with this dealership has been outstanding from the front door.Starting with the front desk service, and ending with the deliver of our lovely vehicle.Marcy was very informative, knowledgeable, patient, and courtesy regarding all of the mechanics and needs of our vehicle.She has impeccable attention to detail which we greatly appreciate.Frank took time with us to thoroughly explain everything and we mean everything.This is equally important when making any purchase, especially a major one such as this.Also, there are many other people that assisted with the completion and delivery of our vehicle.To those folks we also send our thanks and appreciation for your services as well.The very best regards,The Phillips

Eleanor435

8 de abr. de 2013

I worked with Kerry Simmons and Frank Muto --they were both knowledgeable, friendly and very professional. Kerry clearly knows (and loves) BMWs and worked with me to make sure that my automobile had the features I wanted . Pricing was extremely competitive. I will be a return customer.

gmrose99

7 de abr. de 2013

Richard Fernandes was the ultimate professional. We had visited one other dealership, which was a total waste of time. Richard found us the car we wanted, answered all of our questions and gave us what we thought to be a very fair price. When we came to pick up the car he had it ready as promised and he explained every feature to us. Frank, who handled the financing was equally professional and also made sure we understood all of the figures. We wouldn't hesitate to recommend them to our friends.

JeffWilliamsPA

6 de abr. de 2013

Overall experience was fantastic. Car was delivered with inside dirty. But not a major deal. Marcy was a delight to work with. Everyone made me feel welcome. I forgot to mention the Finance Lady...she was very nice and was very easy to work with. Completing the paperwork was a breeze! Thanks!

BMW903LADY1

30 de mar. de 2013

Bruce went over ands above to find us the exact car we wanted. He did not pressure us and he did not give up. He finally found us ourcar in New York! He said what he was going to do and he did what he said. I usually hate buying a car and he made the experiencepleasant!Frank was extremely pleasant and very knowledgeable! Also, he laughed at my husband's jokes which made my husband verycomfortable! Buying the tire warranty and leasing the vehicle was very pleasant with Frank. We have owned BMW's for over 30 years! Other experiences with BMW dealers have not been pleasant! I will only buy futurecars from BMW of the Main Line and Bruce Lustig. This is the second experience with Bruce and Frank. In 2011, I leased and still havea 335XI that I leased with Main Line and Bruce and Frank! I am buying the 335XI in October and will certainly return to Bruce and Frank to handle the purchase and all other future BMW purchases because BMW is all I drive!

brookebertino

28 de mar. de 2013

This is my third time leasing a new vehicle through BMW of the Mainline. I continue to go back because it is the easiest and most stress-free car buying experience ever. My client advisor all three times has been KC Chan and I have nothing but great things to say about him. I highly recommend BMW of the Main Line and their awesome team!

Andrea123075

23 de mar. de 2013

This was positively THE BEST car buying experience I've ever had! No hassle, no pressure. My satisfaction was their primary goal and they achieved it, and then some! My salesman,Kerry Simmons, took care of every detail and went above and beyond to make sure everything was absolutely perfect for me. I would recommend BMW of the Main Line to everyone!

jcm15

17 de mar. de 2013

Worked with Frank on Maint Program Upgrade Agreement. Although I did not purchase my BMW from this dealership, the service department has been very helpful and Frank assited on a fair deal for the MPU. I appreciated Frank's knowledge on my 550 and the fact that he reached out to me to let me know my CPO Service Agreement was due to expire.

nicolelmdsouza

10 de mar. de 2013

From the first day I walked into bmw of the main line to the day I drove off the lot with my x3, I have nothing but great things to say about the team and the way I was treated. Both KC and Frank took the time to answer all of my questions and to work with me to find the best car match for my personality and interests. KC was also fantastic with his followup and ability to quickly answer our questions. This is the second BMW my family has leased from this dealership - and our decision to do so was a no brainer - we based our choice not only on the great vehicle, but the fact that we were working with individuals we trusted and a team that offers the highest quality customer service. We are glad to be part of the bmw family and look forward to continuing to work with KC and Frank - Nicki & Ben D'Souza

Tgarland

3 de mar. de 2013

First I would like to say the reason I was at the dealership was for my annul state inspection, that is when some problems shows up and my warranty has just ran out on 2/23/2013. My service advisor suggested I go over to sales to talk about getting another car and trade in my current car. The rest was history, I met with Bruce Lustig he pointed out a couple of cars in my price range and I found the car I likeI finished up with Frank Muto Jr. and explain everything I need to know about the car and the dealership. Final result for the day, I drove inwith a 2007 BMW 328i and drove home with a 2011 BMW 328i XDrive, a very happy man.

karenaaa1

28 de feb. de 2013

My experience with BMW Main Line was one of pure pleasure. Steve Vlasses and Frank Muto both treated me as if I were of royalty. This level of customer service is exceptional. I informed them both, that I will forever be a life long member of the BMW Main Line Dealership. I would recommend to anyone I know and especially to anyone who is contemplating the purchase of car. The payment plan agrees with my budget. Steve and Frank ensured they found the car I wanted and the best financing rates available to me.Thanks Steve and Frank.

ymresq

28 de feb. de 2013

Great and fast service. I believe I paid a fair price for my new car and L. Whitener went out of her way to locate the car with the specifications I wanted and with the price I could afford to pay. F. Muto was very patient and explained the documents I executed and he also showed me how the monetary amounts were calculated and the deductions I received as a loyal customer. I specified to L. Whitener that I had very little time available to remain at the dealership. She promised me that I would would be out of the dealership within a certain time frame and she kept her promise. The car was ready and the documents were ready for my signature upon arrival.

lsalem

24 de feb. de 2013

We are so happy to be driving our new BMW (and even happier to be FORMER owners of a hooptie.) (Mary-)Lou Whitener is funny, honest, and patient. She spent hours with us, as we sorted out which model would be best for us, and then even more hours showing us how to use all of the features on the car. Frank was also very helpful when we got to the point of completing the paperwork. All around -- it was a terrific experience.

jbweller

20 de feb. de 2013

This is the fourth or fifth car I have purchased through Steve. He is a pro and always guides me in the right direction. He takes great care in making sure that all features of the car are exactly what you want. He also takes the time to make sure you understand how everything works. This was the first time I have worked with Frank. He was very well informed about all the financial aspects of the transaction and made paying for the car a pleasurable experience. The dealership has great, customer-centric people, and I wouldn't consider purchasing a car anywhere else.

docrcr

22 de ene. de 2013

Marcy was extremely helpful and accommodating. Her knowledge of the car far exceeded that of the salespeople from other dealerships of competing cars that I was comparing. Her communications were prompt, concise and informative, and not pushy. She spent an equal amount of time with my spouse, who also felt she was an outstanding salesperson. Once I decided on the BMW, the car price and allowance for my trade were quickly and fairly arrived at in just a few minutes, and Tony was able to arrange a dealer swap for the exact configuration I wanted in a day, and Marcy came in on her day off to do the delivery and made sure all of my questions were answered and the electronics were appropriately set up for me.Overall this was a very smooth and easy car buying experience.

etowens

16 de ene. de 2013

Bought my 135i convertible through the European Delivery program from KC Chan. From when I walked in the door, KC was friendly, knowledgeable and patient helping me understand the different models, options and the overall ED process. Paperwork was smooth, flawless and quick. I very much recommend KC and BMW of the Main Line!

vijinara

9 de ene. de 2013

I recently purchased BMW X1 from Mainline BMW . I had an opportunity to interact with Lou from sales and Frank from Finance. Right from pricing the new car and Trade in till I drove my new car out of the dealership, their service had been exceptionally good.. It is very rare nowadays to see such people who have willingness to help the customer sincerely out of their way. In all my car buying experience in multiple states for many years , this experience has been wonderful . I very strongly recommend Lou and Frank without any hesitation, if you are planning to buy any BMW in this area.

JMurtagh

7 de ene. de 2013

Very pleasant and easy purchasing experience. Marcy Rusoff was friendly and efficient, and we were able to make a deal very quickly. When there was a slight delay to finalize the purchase paperwork because of the number of customers, Frank Muto jumped in and took care of it, even though he had to stay late on a Friday night to do so. The follow-up post sale has also been fantastic. Overall, an excellent experience, and we would recommend Marcy and Frank to anyone in the area.

Sandeel01

4 de ene. de 2013

I reside in DE but this is my 2nd BMW from the Main Line, PA, since locating them online about 3 years ago to be the most resourceful and efficient. Moving forward I have experienced excellent service from Consultant Bill Sampson and purchased and dealt each time with the oustanding character of Client Advisor Steve Vlasses, who is blessed with such a calming personality, is extremely knowledgeable, humble and wise beyond his years and and who treats everyone with respect and without any pressure. These are all the qualities of the personnel which I admire and products which I will continue to purchase and use down the line. :)

brenerinshan

29 de dic. de 2012

Had a great experience with these guys. I knew exactly what I wanted and we worked together to nail down the car on the lot that would meet my needs. Made the decision, signed a few papers, and scheduled a time to come back later to pick it up. The whole process, from selection, to paperwork, to presentation, was flawless. Would definitely recommend this dealership to others.

Rjdomer

29 de dic. de 2012

My experience was wonderful and far exceeded my expectations. Prior to going to BMW of the Mainline, I visited another BMW dealership across town, and my experience there was more than unpleasant. By comparison, everyone at BMW of the Mainline was friendly and professional. Kerry and Frank are very knowledgeable and it was a pleasure working with both of them. I wish I could give a rating higher than 5.

Casey2901

28 de dic. de 2012

Our experience with Kerry was an A+ Kerry was patient, kind, & corteous.. He is the reason we bought our BMW. We will be back again.

Love My X1

23 de dic. de 2012

My experience at BMW of the Main Line was wonderful. Everyone there was professional, friendly and made buying a new car a fun and exciting time. Kerry Simmons was a fabulous salesman, he was there for us throughout the entire process and since my car was ordered and took about 5 weeks or so to come in, he called us periodically with updates on just where the car was at each point, which I thought was above and beyond. Frank Muto was terrific, he explained every detail of the sale and what I was signing. He described everything is such detail and made the entire process a pleasant experience. Both representatives went out of their way to treat us like friends and not just another sale. Gifts galore on the pick-up day. A spectacular dealership and I highly recommend buying your next car from BMW of the Main Line. I bought an X1 and I LOVE IT!!!!

k_squared

20 de dic. de 2012

Kerry clearly knows his stuff and was very helpful both in teaching me about the car and my options, and in guiding me through the process (as a first time leaser rather than buying, and first time with a BMW). We spent a good hour going over over all the bells and whistles on the car -- and this was AFTER I had bought it.

WARREN C ROBINSON

18 de dic. de 2012

KC CHAN IS A HUMBLE MAN, THIS IS WHAT MAKE A GOOD SALESMAN.KC CHAN IS FULL BMW INFORMATION.HE IS COMPASSIONATE,NO PURSURE FROM THIS SALESMAN AT ALL.

julissam07

17 de dic. de 2012

This was our first time at a BMW dealership and it was such a smooth process which I loved. I am glad we went to this dealership.. Bruce was great ! He was very professional, attentive, and responsive to our needs. He was very genuine and addressed us as if we were one of his friends.The experience was great and so was the service. I am very happy with how everything turned out and I look forward to going back for more business.

Sivle2012

12 de dic. de 2012

I had a very positive experience with BMW of the Main Line, and especially working with Richard Fernandes. I traveled from the Washington, DC area to buy a new car, and would absolutely do it again. Richard was supremely helpful, informative, and genuine. I would recommend Richard to my friends and family.

dcfeinberg

10 de dic. de 2012

This is why, I give them a "great" rating. My salesperson, Marcy Rusoff really went above and beyond to find the car I wanted, in the price range also. She then found my husband a great car, and worked an amazing deal for him. She is so calm and wonderful to work with. This is my 3rd and my husband's first car from this dealership. The service is wonderful, the techs listen to you, the whole experience is great! I have recommended them to lots of people!Diane Feinberg

jocelynmorris

7 de dic. de 2012

Jeff was wonderful! He was very knowledgeable and great at following up to let us know about new cars that would work for us. He helped us find the perfect new X3 while be very patient and kind to our 16 month old :) Thanks again Jeff!

tmagmdgrw

4 de dic. de 2012

I Just bought a BMW X6 from BMW of the Main Line; my overall experience was very good, but what made it outstanding was Kerry Simmons. There are three primary characteristics that Kerry encompasses which, I believe are key to any successful and prudent business relationship, but even more, offer a firm bedrock of which to grow on that relationship in years to come.First, Kerry is very...I mean VERY KNOWLEDGABLE: Upon my arrival at the dealership, Kerry reviewed every intricate detail of the X6 as though he was reciting his thesis for a PhD. His comprehensive understanding is unmatched & while all of the features and gadgets on the X6 can be overwhelming to learn in one sitting, but parenthetically FUN, of course, Kerry was able to balance brevity with punctiliousness. He didn't miss a beat....not once. Second, Kerry is HONEST: In my experiences with Kerry, he has given me no reason to second guess his motives or his information. Kerry 100% calls it how he sees it; his honesty and up front nature gives him an edge that keeps him ahead of his peers AND even more importantly, provides the customer a sense of trust that in business and in life, is something to be proud of.Finally, Kerry is COMMITTED to the customer: Hands down Kerry's commitment is inimitable. He is by far the most committed and invested person I have ever dealt with in the auto industry. On the day that I was 'making the deal', so to speak, there could have been a small "bump" in the road that perhaps would have changed my outlook on the overall experience. Notwithstanding this fact, Kerry stepped up to the plate and took a strong initiative on my behalf so as to ensure my experience was nothing but top notch. In a moment Kerry, showed great CHARACTER AND RESILIENCE; he found a solution in the best interest of his client (me!) and followed through with everything that I wanted and could have ever expected.Overall, I rate Kerry Simmons a 100%, A++. He has proved to me to be the best of the best in not only his knowledge and expertise as a representative of BMW, but even more importantly, in his character and integrity as a person.

rmeyers

2 de dic. de 2012

The level of service offered, and the attention to detail during the entire process from selecting a vehicle to delivery was excellent. Overall, it was a very pleasant experience, with no surprises.

Tlgara

2 de dic. de 2012

I just purchased my third BMW, and I must say how impressed I was with the attentiveness of all of the individuals that assisted me at Main Line in this process, from the very first phone call to the final paperwork. I am truly great full to Kerry Simmons who was a wealth of information. I felt guided by him not pressured. I must also commend Frank Guto, the Financial Manager who methodically walked me through the financial end. His attention to detail instilled a sense of confidence, something important when someone is dealing with your money. I found them including Jesse (sorry don't know his last name) who helped with my trade- in, to be extremely professional, with a personal touch. Thank you to all, T Gara

jriannone

30 de nov. de 2012

I live in Southern NJ and leased my 328I convertible from Main Line BMW. They even delivered my car to my home in Sea Isle City. Jeff Downing was extremely helpful and most professional throughout the whole process. Would definitely recommend. Thank you.

JH412

26 de nov. de 2012

Lou Whitener made purchasing my first car not only less daunting, but actually enjoyable. She didnt talk down to me, and she didnt question my ability to pay for the X1. She took me seriously from the first day I met her, and was incredibly professional. As a single female in my early 30s, I was typically either ignored or not given a price quote (Devon Hill BMW), and at one (non-BMW) dealership, the first thing shown to me was where the cup holders were - as if nothing else about the vehicle mattered. Lous client service was excellent, and I am so thankful that I ended up with her. For example, Lou was on vacation while we were discussing the price, and even then she still responded to my emails and calls, and put me in touch with Tony Lukanski, her manager, to continue the process so I wouldnt have to wait until she returned. Lou kept every promise she made, and was responsive to my onslaught of inquiries (there were a lot given that this was my first time going through the process on my own). I ended up financing a portion of the purchase price and had the opportunity to work with Frank Muto, the BMW Financing on-site person. He was efficient, and extremely organized, which was a stark contrast from my previous leasing experience at BMW of Westchester (in White Plains, NY) where I was just handed a stack of different sized paperwork. Frank provided folders (it is amazing what an impact that this no-brainer small gesture can have) and explained every piece of paper given to me.Overall, I was very impressed with the team of people that I worked with at BMW of the Main Line, and I would highly recommend them. Please ask for Lou if youre interested in a new vehicle and Frank if youre working with BMW Financial Services.

elef3u

21 de nov. de 2012

Working BMW of the Main Line was the easiest car buying process I've ever experienced, and the 335i I bought from is the 9th car I've owned, so I've got a little bit of car buying experience! Easy, helpful, friendly, knowledgeable.

ngbgary

17 de nov. de 2012

I drove from Connecticut to buy a Certified BMW 335i Convertible. The car was as advertised and all went well. I had a problem with the rear wheels and they worked with me to resolve the issue to my satisfaction.Kerry Simmons was great to work with; very professional and all around good guy.

dmbmba

13 de nov. de 2012

After an unpleasant experience at my Acura dealer, I returned to BMW of the Main Line, where I had last purchased a car in 1997. The best thing is that Steve Vlasses is still in sales. Steve is the consummate professional. He not only knows his product, but he is a walking encyclopedia of sports car history. A pleasant and efficient experience from start to finish.

rriamray

5 de nov. de 2012

I had an excellcent experience with BMW of the Main Line and Kerry Simmons over an extented period of time (6 months). When I was ready to buy, he helped me terminate the lease on my existing car (not a BMW) and found us the car we were looking for. On closing, Frank was efficient and friendly. Overall, a very good experience.

Much

1 de nov. de 2012

Jeff had me in my new car and out the door as quickly as possible .I would recommend this dealership and sales force for that perk alone.Thanks again for a great car buying experience.

askrypski

27 de oct. de 2012

Marcy and the entire team at BMW of the Mainline are excellent. They are forthright and courteous, and each and every question I had regarding my purchase was fully addressed. I heartily recommend them.

pinkertonthemad

26 de oct. de 2012

My initial decision to choose this dealership for my business was because they offered the most competitive price of all the dealerships I checked within my local 100 mile location radius. Their service was great up to and through the point of sale, but even more impressive, their customer service was fantastic after the sale had been completed, and even after my new car had been fully delivered and finalized. They were easy to work with, polite, welcome, and very well informed. I will be referring friends and colleagues to them in the future whenever I get the chance.

alsteinnj

25 de oct. de 2012

Kerry was very knowledgeable about the cars. He made a fair offer, which I accepted without negotiating. He kept me informed throughout the delivery process. He spent over an hour with me going over the car.

dsapsu8

25 de oct. de 2012

I bought my BMW from this dealership because of Kerry Simmons. He exudes a level of professionalism, knowledge and friendliness rarely found when buying a car. Not only was the experience pain-free, it was a pleasure. I shopped many local BMW dealerships, but I came back to BMW of the Main Line because of Kerry. He is the type of person that makes you want to give him referral after referral. Look no further, Kerry is the man.

smasaitis001

19 de oct. de 2012

3 years ago I leased a vehicle from Devon Hill BMW. That lease came up this month. I was contacted by Devon Hill BMW 2 months ago regarding my lease. My interactions with them on three separate occasions were less than ideal. I then turned to BMW of the Main Line and my experience could not have been better. The people I dealt with understood exactly what I was looking for and made the experience nothing less than perfect. As long as I am driving a BMW and as long as Kerry Simmons works at BMW I will exclusively work with BMW of the Main Line. My experiecen could honestly not have been better.

kennybozo

17 de oct. de 2012

I am writing this to recommend to anyone in the market for a BMW, new or used, to make BMW of the Mainline their very first stop. After looking at a few other manufacture's offerings and leaving our test drives feeling disappointed my wife and I decided to look at BMW's. We initially looked online at a vehicle that was in stock at BMW of the Mainline in Bala Cynwyd. We decided to set up a test drive and spoke with Amanda Baldwin who promptly responded to our initial inquiry and facilitated a meeting to fit our busy schedules. Amanda made sure the vehicles we were interested in driving were available for us to drive and she communicated our interests to our Client Advisor Ibrahim Kourbeh. Ibrahim was, to say the least, very knowledgeable, professional, and gave us the feeling that he genuinely sought to match our needs and desires to the proper vehicle. He worked diligently to find us the vehicle that made the most financial sense while keeping our needs and desires in mind. Once Ibrahim communicated our preferences to the New Car Sales Manager, Tony Lukanski, we were presented with an even better deal than we had ever imagined. Tony understood that we were trying to control costs by limiting the number of options we were selecting for our vehicle. Tony made it possible for us to drive off the lot in a fully optioned new BMW without breaking the bank. It was amazing!!!! When we picked up our new BMW we met with the Business Manager Frank Muto. Frank was courteous and very well organized. While he informed us about some additional programs that would be advantageous to us we never felt pressured to purchase anything additional. Frank also provided us with discounts on everything from insurance rates to window tinting. Overall, EVERYONE we came into contact with at BMW of the Mainline were both courteous and pleasant. It was evident that everybody was working together to achieve OUR goals. I will note that we live 1.5 miles from a competing BMW dealer and we happily drove the extra distance for the superior service provided by the friendly professionals at BMW of the Mainline. They are a class act second to none.

rhedges

16 de oct. de 2012

I traded in my used Nissan Altima for a Certified Pre-Owned 328xi. I showed up at my appointed time and was greeted by the friendly staff. When I walked into the offices and sat down with Frank Muto to go over payment, it was expedient and easy, and when we were finished, my car had arrived from from being detailed. Afterwards, Ibrahim took me through all the features of my car for about 45 minutes (since it was my first BMW), synced my phone, and brought me my new floor mats. I then drove off with a full tank.

svt

15 de oct. de 2012

Very friendly and informed service. They didn't keep us hanging around and haggling price. Worked with us with our purchace and our trade in. Most pain free car purchase ever! Thank you!My new car was prepped the same day I bought it so 2 things were over looked but minor, chrome above windows wasn't polished and windshield had a film that was tough to remove. Other than that it is beautiful.

roberto.velasco.167

14 de oct. de 2012

Overall excellent experience! I bought my previous BMW 328i also from KC Chan at BMW Main Line 4 years ago and the experience was also excellent!

bbbbb19

6 de oct. de 2012

I had an excellent experience with the sales representative (Marcy Rusoff) and with the financial services representative (Frank Muto). Marcy was patient and professional. She was willing to schedule multiple appointments to help us decide what we want and to talk about the car. Frank was very efficient. He explained all possible financial options, warranties, etc., but was not pushy with the extra options.

sandy8637

30 de sep. de 2012

It was a pleasure buying a car from Kerry Simmoms, no pressure, knowlegdeable, and extremely helplful. Good experience and a great car,would recommend Kerry to everyone.

megeorge

29 de sep. de 2012

I called, I made an offer, it was accepted, I bought a 335D BMW. It was this easy- and when I did encounter an issue with registration KC Chan and Frank Muto handled it with east.ThanksMark G

DoriBeE

24 de sep. de 2012

My FIRST BMW! and after this experience, I don't think it'll be my last! I've been on a few "Car Shopping Adventures". This one was BY FAR the most pleasant one. All of my questions were answered patiently, and all of my concerns were addressed without hesitation. The price was right, got more for my trade-in than I expected, the car I bought is in excellent shape for a used vehicle, my sales-guy was not only knowledgeable of his brand, he was hilarious, which made it all the more fun. I'm still being treated like royalty even though all the paperwork has already been signed. I even got a follow-up appointment for a tutorial on all the features of my car. I'm not sure what more you could ask for, but I doubt youll find it elsewhere.

maria.smith.370515

19 de sep. de 2012

Lou Whitener was our salesperson when we purchased our 328I X-Drive. She was attentive and went above and beyond to help us with this purchase. We actually traveled over an hour to purchase this vehicle from her even though there is a BMW dealership 10 minutes from our home. Lou is the reason why. Everyone we came in contact with at this dealership was helpful and friendly. I would recommend this dealer to anyone and would go back to purchase another vehicle in a heartbeat. And I would ask for Lou!

gtoronto

19 de sep. de 2012

This is my second X5 I purchased from KC and he has been nothing short of a true professional. Always honest and considerate. I highly recommend purchasing a BMW from KC and BMW of the Main Line.

cjpeters

18 de sep. de 2012

Our experience at Main Line BMW was fantastic. We were looking for a new X5, and had contacted about 6 eastern PA dealers via email, asking for a quote. Kerrys response was the best by quite a bit! He was very friendly and worked with us without being pushy. When the dealership wasnt able to offer us as much as we had hoped for our trade-in (due to an accident history we werent aware of), Kerry offered several other suggestions as to how we could sell that car elsewhere and perhaps get a little more. He kept us up-to-date throughout the production process of our X5 and spent a lot of time going over it with us once it arrived at the dealership. This was the best experience weve ever had buying a new car. We would definitely recommend Main Line and Kerry if you are looking for a BMW!

Nikki_Suarez

17 de sep. de 2012

Going to BMW of the Main Line was the best decision I could have made. I originally went to another dealer and ended up going to BMW of the Main Line because they offered me a much better deal. They were able to get me the car I wanted/with the features I wanted/at a price I was happy with. And they were never pushy or tried to sell me something I didn't want. I felt like they weren't trying to make money off of me rather they were more interested in gaining me as a loyal customer for life. They certainly did just that and I can gaurantee I will be referring everyone I know to BMW of the Main Line because of my wonderful experience I had with them. They were very thorough, answered all of my questions and went above and beyond to get me the car I wanted (2013 X3). Special shout out to Tony Lukanski, Steve Vlasses and Frank Muto - you were all wonderful and I look forward to working with you again in the future when my husband comes to get his 3 series! What really impressed me was they treated me like they would treat family and made me feel comfortable and went that extra mile to ensure my complete satisfaction (now that is customer service!!). I was contacted a few days after getting the car to make sure I was happy/loving it - and of course I was! Very, very impressed and happy customer! I'll never look back from BMW that's for sure! Thank you BMW of the Main Line for all you've done and for getting me in the car of my dreams! A+, 100%, 4.0, you deserve all the highest ratings!

TPierce

15 de sep. de 2012

As a woman walking into a car dealership can be a scary situation. But the guys at Main Line BMW made ne feel at ease from the moment I walked in. Kerry was my Sales Advisor and what a pleasure to deal with throughout the whole process. I have bought cars elsewhere and this is my first here... and with that said this dealership is the only one that spends the time after the purchase going over the car for as long as takes, for you to understand your new car and how it works! I will be back! Just need to enjoy my new 3 series for a few years!

smoritz

31 de ago. de 2012

Jeff Downing and the entire team at BMW of the Main Line were responsive, diligent and thorough. Although I bought a CPO vehicle, they treated me with dignity and respect. Jeff and the team all stayed long beyond their scheduled work day to make sure the vehicle I picked up was clean and ready to go. Settlement / closing was completed in a timely and efficient manner. Jeff took extra time to make sure I understood the iDrive system. Others at the dealership detailed the car and even took extra time to fix minor scratches. I would recommend this dealership with enthusiasm

Wingnut009

31 de ago. de 2012

I went to test drive a 2009 335i xdrive coupe. Ive been to other dealers in the area to test drive and could almost feel like they wouldnt give me the time of day when they found out i was 22. Kerry couldnt have been any more of the opposite. He was extremely kind and you can really tell he cares about his customers. He answered every question that i had. He told me that the back to the exaust had a little rattle in the flap so they replaced the back half of the exaust. They defently care about the quality of there cars. I got a great deal on the car between the price and financing. The experiance there was top notch and i would have no problem recommending any friend, family or anybody, stop in and see Kerry.

Donald.Tibbs

30 de ago. de 2012

On Wednesday I walked into the BMW of the Main Line and I met Chris as soon as I entered. We hit it off quickly!! I was there just to look and think about a BMW, as compared to my initial inclination to buy a Mercedes, but by the end of my visit I had made up my mind. In short, Chris was amazing!! Not only was he very knowledgeable and patient, but he also was super friendly and nice. I felt like I was spending time with an old friend and making a purchase from a trusted confidant. I am a very picky person and I have some very specific taste. Chris took his time and listened to everything that I wanted in a car. But for my golden rule to "sleep on it one night," I was ready to make my purchase. The next day I returned, Chris took care of me, Frank Muto patiently walked me through the process with ease and grace, and today I became the proud owner of my first BMW X5!! As I commented to Chris, "this was the best and easiest car purchasing experience I ever had." I have absolutely NO buyer's remorse!!Simply, I truly enjoyed my experience with BMW of Main Line and Chris Blazer is perhaps one of the best salesmen I have ever met. Thanks again Chris!!

cathysurbeck

28 de ago. de 2012

KC was excellent to work with. He was extremely knowledgeable, efficient, and readily able to answer any question I had about the X3. He was accommodating and courteous, and easily accessible by phone and e-mail. He was also motivated to make the sale and worked with me to my satisfaction on pricing, options, delivery and all other aspects of my purchase. He was also accessible after the sale for lessons on how to use the computer/navigation system. I would highly recommend him to anyone interested in buying a BMW. I am also MOST happy with my X3.

Michael Baurer

27 de ago. de 2012

I couldn't be happier with my experience at Main Line BMW. Tony Lukanski was always available to address questions, concerns, and my obsessions with little details. When I say always, I mean ALWAYS. He answered every call, responded to every voice mail and email. He went out of his way time and again to see to it that I was and am genuinely happy. Although there were none yet in the showroom or on the lot, Tony brought in a very hard to obtain (at this time of year), fully equipped 2013 335ix M Sport that virtually matched what I would have ordered online, and would have had to wait at least two months to get. Tony went outside the call of duty - helping me sell back tires from my previous vehicle, and applying it to my down money. He even arranged for me to borrow his X-5 demo, so I could move my daughter with all her endless stuff out to Penn State. KC Chan is a true professional in every respect. He is patient, personable, and extremely knowledgeable. Went it came time to deliver my new 335, he took me through every aspect of the car, spending his time - time he could have used selling - making sure I knew everything there is to know about my new car. He was on top of every detail connected with my purchase. I thoroughly enjoyed my time with him. I will gladly recommend KC and Tony to anyone I know in the BMW market.

lmm52096

27 de ago. de 2012

By far the best buying experience EVER! He was professional, patient, knowledgeable, and fair. I am recently divorced and was going to be buying a car on my own for the first time. Needless to say I was a bit intimidated and worried about being taken advantage of by a salesman. Ibrahim was so courteous and cognicent of my fears and trepidation. The car is my dream car and he made this a dream buying process. I had so many questions and he walked me through them all. Its been a week since I left and I called him AGAIN with some more questions and he asked me to come in at my convenience so he could go over the vehicle with me again. I can not say enough good things about this gentleman. And that is what he truly is, a GENTLEMAN.

Lglassner

25 de ago. de 2012

I just received a "1st anniversary" card for my BMW 750 Li... I have to say that I love my car as much today as the day I drove it out of the showroom at BMW of the Main Line. My experience with Chris Blazer in purchasing my car was a great experience & so much easier than I expected everything to go. Not only did Chris over-see every aspect of my purchase to make sure that it went smoothly, but he also made sure he was available for the common questions & issues related to purchasing & operating a new car. I would truly give my experience with Chris Blazer & BMW of the Main Line a "10", even though it's based on a scale of 1 - 5! I also have to mention Mike Pracht in the service dept since he has made my experience there just as seemless & easy! Whenever I see Chris & Mike at BMW, they will typically complain that they haven't seen me in awhile. My response has always been the same, "It's not my fault that you make such a good car"!!! I look forward to celebrating many more "happy anniversaries" with my BMW & the staff at BMW of the Main Line!

twoheartdocs

24 de ago. de 2012

It was a pleasure to work with Chris. He couldn't do enough for us and made the deal go smoothly. I would recommend Chris Blazer at BMW of the Mainline to anyone interested in a BMW.

donovaneagle12

20 de ago. de 2012

As this is my second BMW, I was fairly familiar with the process and the funcitonality of the dealership. However, this experience was by far superior than any other car buying experience I have ever had.Kerry was a very informative salesman and kept me up to date via email and phone thoughout the process. He thorough in his knowlege of the car which was evident the day I got the car.I thought I knew the car as this was the same series, color, with most of the same options other than a navigation system. I however was blown away not only witht he interior and styling, but the car is way better than the prior model. It drives great, the bluetooth was easy to use, the radio is amazing, and the overall experience was better than I expected.I cont my experience with thies dealership not only due to the car, but also the great service and expertise by the staff. for anyone reading this, this was a great experience and highly reccommend.

NPBGPP

14 de ago. de 2012

Kerry was great to work with. I hadn't started the day planning to buy a new car. But, when my thirteen year old 323 needed > $4500 of repairs to pass state inspection, the time had come. Over the phone, Kerry was willing and able to give me the preliminary information/education I needed to make the best decision about which car and what features our family needed. Other dealerships insisted that I come to the showroom which I just didn't have the time for. I appreciated his patience (I'm not terribly auto-literate!) and the fact that there was absolutely no pressure. He never talked down to me. He treated my questions respectfully and went out of his way to accomodate my schedule. I was juggling my 3 month old during the visit for the test drive and he was really gracious about the fact that I was distracted and offerred to meet again as needed to review any of the operating information or BMW technology. When we went to pick the car up, Kerry had loaded one of his family's Baby Einstein CD onto the car's hard drive as a gift to my little one! Nice touch. Kerry Simmons is knowledgable about the cars, insightful about what works for his clients and strikes a great balance between relaxed and responsive.

rko113

9 de ago. de 2012

I recently leased my second BMW through Main Line. Bill has been my service advisor for about 3 years. I have always found him to be honest, courteous, knowledgeable and ready to go the extra mile for his and the dealerships customers. All service over the years has been done in a timely manner and all work was performed perfectly and explained to me.

BIMMEROWNER09

6 de ago. de 2012

Was looking for CPO 5 series. Found specific car on Cars.com. Had a clean 2007 3series to trade. Was greeted by Peter and he set me up with a test drive within 5 minutes. While out, SM took my trade-in for a drive. By the time we returned, we immediately were able to got down to work in figuring out the final price. They offered a fair trade-in value and tweaked the overall pricing to where all of us were satisfied. Peter got through the paperwork with ease and followed through with texts to my phone as follow-up on some items that we discussed during the test drive. Overall, a very pleasant experience in what - sometimes - can be a grueling process. Followup by Peter continues to be extraordinary.

darizz

31 de jul. de 2012

The services and professionalism is beyond any experiences I have had in the past. They are all genuine car people and seem to pass that on to their customers.

blichi

30 de jul. de 2012

KC is a wonderful sales person in every sense.....have recommended him to many friends and all are as happy as I am.Ed Hill is terrific and always helpfulat the service department!Frank made it easy to have all the paperwork done for my lease!

mchidawu

20 de jul. de 2012

BMW of Mainline is awesome! This was the second time my husband and I have leased a car there and we wouldn't go anywhere else. Kerry Simmons was our sales person and he was fantastic. He listened to what we wanted and found us the perfect car in our budget. He was always available to us when we had questions or wanted to stop in to discuss options. The other staff at the dealership were very nice. The process was simple, fast, and well organized. We had a great experience and are thankful to everyone at BMW Mainline, especially Kerry.

bradleydr

20 de jul. de 2012

I have owned a lot of cars over the years. This is the third car I've purchased from Marcy Rusoff. She is by far, the best salesperson I have every had the pleasure of dealing with! I highly recommend her.

jawanaa

7 de jul. de 2012

I am giving this review because Lou Whitener went above and beyond to help me purchase the exact car that i wanted. I purchased a brand new 2012 bmw 750li xdrive . Also, she worked me with me on obtaining a great financial deal. i would recommend Lou and this dealership to anyone that is looking to purchase a BMW.

czajkat

25 de jun. de 2012

Best car buying experience I've ever had - Chris was a pleasure to deal with and I absolutely love my new 528 xDrive. We are now thinking about getting another BMW at Main Line - THANKS Chris!!

tin369

16 de jun. de 2012

I read reviews of BMW main line through dealerrater and read a review where someone from Maryland went to Philly to get their BMW. Since we are from Delaware, we felt good knowing that BMW main line deals with out of state customers.We dealt with Lou Whitener, and she is awesome (one of the best and most knowledgeable CA's) I have dealt with. She took the time to find out our needs and did a great job of finding out the right car. It was not available but she found it in another state and got it the next day. Most of the info was shared over the phone and we just went there to finalize the deal.Lou was very prompt in calling me and letting me know where we are exactly in the process. The day we went to get the car, my wife was not feeling well and Lou was kind and nice enough to get her a good cup of tea ( this kind of customer service makes a big difference). She had everything ready for us and we just had to sign the docs and talk with the finance manager.This is where Frank comes in. The best and most friendly finance manager I have ever dealt with, he was very good with numbers and did everything to make sure we get the rate we wanted. Also was able to explain numbers to us in a manner which is easy for us to understand. No pressure at any moment.... It was a breeze.Once we signed the papers Lou, took the time to explain everything about the car and even help us set up the subscription for out satellite radio. She was extremely patient and did not rush us at all, she wanted to make sure we were comfortable with the car and that my wife was comfortable and understood each and every function and buttons.What was even better was that she called the next day to follow up and make sure that we were doing ok with the car and if my was was feeling better and if she could answer any other questions, this was a great touch of customer service over and beyond.If you are in the market for a car go to this dealership, I think you will get the best deals, but more importantly you will be treated as a person and not just another customer by these warm, friendly and professional people.I did go to other dealerships around in PA and DE, but none came close to BMW mainlines price and customer service.

Cmykego

4 de jun. de 2012

Great communications and efficient closings!!! I would be happy to recommend the main line team to friends and family..Best,Hope to see u guys again soon..

ShaunP

25 de may. de 2012

One of the best car buying experiences ever. I went in to purchase a new Z4 for myself and ended up buying an X3 as well for my fiancee. Everybody was a pleasure to deal with and very knowledgeable. I'll definitely go back when it's time for a new car.

Ramsey85

20 de may. de 2012

Bruce was knowledgeable about the car and very informative. he did a follow up call which i appreciate. i did a trade in and did not have to go over my means.

rromeo1218

19 de may. de 2012

From the moment I sent in an online inquiry, the folks at BMW Main Line made me feel like there was no other customer or potential customer that mattered - they were wonderful. Steve responded to my e-mail promptly, set up my appt., had cars ready for me when I arrived and really took the time to go through the entire process and the car. Amanda (my assigned Concierge) was amazing! She followed up with e-mails, presented other options, made sure everything was ready and even ensured that the one car I really wanted would be available to me when I arrived at the showroom. In fact, I looked at a Mercedes and was also considering Infiniti and narrowed it down to the Infiniti and BMW and in all honesty, the customer service at this BMW dealership is what sold me - I didn't even go to the Infiniti dealer. My feeling is that if they're this good to go before you're a customer, imagine how wonderful they will be when you are a customer and now I am. Great Place to buy a car!!

jrakestraw2

17 de may. de 2012

This was the first BMW I've ever purchased. My experience with BMW Mainline was outstanding. I actually took the train from Maryland to PA to buy from them versus the BMW dealership 5 minutes from my house. My sister bought her BMW from Mainline a few months earlier, and after hearing the incredible deal and extent to which the staff took care of her, made me want to deal with them as well. Lou and Frank were both very attentive and handled everything for me. This was the easiest car sale I have ever been through. The dealership gave me a price that no other BMW dealership could offer. They went through my car from bumper to bumper and explained everything to me. I will certainly be buying my next BMW from Lou and Frank as well. Thanks so much!!!

Dusk

15 de may. de 2012

I purchased a 2013 X3 from BMW of the Main Line. KC was very professional and courteous through the whole process. When I called him for various questions prior to my purchase and after my purchase, he was very prompt in responding to me and answering all of my questions. Frank made the actually purchase very simple because of his outstanding organization. I would recommend BMW of The Main Line to anyone.

mermul89

14 de may. de 2012

My experience was great. Marcy made the car buying process go swimmingly. She listened to everything I had to say. The car I wanted wasn't at the dealership so they brought it in from another dealership and it was there for me within 3 days of asking for it. Frank also was great to work with. He was extremely nice and easy to work with. I was happy with the price of my car as well.

cdebevec

30 de abr. de 2012

I went to BMW of the Main Line for a routine service appointment for my PA state inspection; since my lease was going up be up in a few months, while I was waiting I decided to wander over to the showroom to check out my options for later in the year. By the end of the day, I drove home in a new car. I worked with Kerry Simmons (who fit me in in spite of the fact I didn't have an appointment) and he made the process of trading in my old car for a shiny, new one very easy and painless. He was very attentive to me, and I didn't feel pressured into the new car at any time. He tried many options on the computer to find the best deal and the type/color of car I was interested in, and spent a lot of time showing me all the features in the car itself (many of which I had no idea about, even though I've owned a few 328s). All in all, it was a good car dealership experience.

Mel Twersky

30 de abr. de 2012

My car buying experiance was a pleasure. My salesman Chris gave me a price and we bought the car in one week. He explained how everthing in the car worked. Frank Muto was a dream to deal with. I have been buying cars for fifty years and he by far was the most knowledgeable finance guy I have every dealt with.

nycpenn1

27 de abr. de 2012

So I'm from NYC living in Philadelphia for the past 6 years and decided it was time for a new BMW. Well Kerry called me the day I made my inquiry about the car. He stayed on top of the process, I was in and out the door and he provided me with as good of a price as possible on the car. He keep me informed throughout the entire buying process, let me know the status of the car's shipment and even checked in with me to see how I liked the car a few hours after picking it up and then the next day. I could not say more about the incredible job he did for me. To sum it up, I told him that I will have my dad go to him when he decides it is time for a new BMW, even though my father is in NYC and there are plenty of dealerships up there, the ease and simplicity that came with dealing with Kerry is tough to match.

dave_0724

26 de abr. de 2012

Kerry was very helpful and informative. He explained all the features of the new 3 Series. We took the car on a great test drive and he then provided me with a very aggressive lease payment. He definitely made me feel comfortable with the car buying experience. Dave H.

kevitog

24 de abr. de 2012

Just got a 2012 528xi (White) this Saturday. This is my 2nd BMW from BMW of Main Line, and I wouldn't buy from any other BMW dealership or any other car dealership for that matter! KC and Matt really helped me out and the service was spot on! Keep up the good work guys! See you in 3 more years when its time for a new one!!!Kevin GrossLevittown, PA

keithrichman

24 de abr. de 2012

From the first time I spoke to Amanda on the phone after I went fishing on KBB.com to the great sales experience with KC Chan and Frank Muto, all I have to say is AMAZING! I was a Ford customer for the past 12 years and I can't believe how easy the transition was to BMW! Besides the great product, I have never been treated so fairly and with such respect and honesty as with the staff at Main Line BMW. From the moment I met with KC there was little doubt that I would be a BMW customer very soon! I love my 328xi and all of the candy that BMW offers. My only regret is that I wasted 12 years driving any other car. Looking forward to many years to come with Main Line BMW! Thanks guys!Keith Richman

gusstella

24 de abr. de 2012

Kerry was great! Even though I would have like to have paid less for my X3 Kerry provided me with his best price right up front with no haggling. The other dealers did not even attempt to give me a price without seeing the Main Line price. Kerry also spent almost 20 minutes going over features of the X3 before we decided on a BMW. I had a friend who recently purchased a BMW in New York and she was only given 10 minutes on how features worked after she purchased. Kerry was also excited that I choose the Performance Center Delivery option and went out his way to facilitate getting everything in order in after a few mishaps with email by the PCD.

mlgreen

19 de abr. de 2012

Being a first time BMW purchaser (2009 528i xDrive), Kerry is very patient, knowledgeable and COOL, I would definately recommend asking for him, he tells you everything you need to know and more, he was able to patiently answer ALL my questions as well as my friends questions (which I thought was very nice of him). More importantly, I appreciated that Kerry was willing to work around MY schedule even on his day off. Thanks Kerry!

Vosborn

11 de abr. de 2012

Kerry Simmons was a referral from a friend who deals with Kerry and I can understand why. The Monday I met with Kerry- I remember him waiting at the top of the stairs with a smile- that warm smile established a relationship. I sat down with Kerry and went over cars that could be potentials and narrowed it down to a suitable 2011 328xi. I test drove the 2012 and 2011 and felt the 2011 was more suitable for me but not once did Kerry make me feel he was being a client advisor, I felt I sat down with a good friend who understood my needs and met each and every single one. I knew the color combo of the car I wanted and when the one I wanted was sold Kerry worked his hardest to make sure I got my first ideal BMW. He assured me I would get the same exact one and it would be delivered the day he said it would.He touched base with me every single day and advocated everything on my behalf. All I had to do was show up on the day of delivery and Kerry had trade-in paper work, insurance paper work and everything that I would need ready to go so that I could drive away with my first BMW. He sat in the car with me and explained everything because of course it was all a foreign language to me and to this day he keeps contact with me ensuring me that he is still here to answer any concerns or assist me with any questions I have with the car. That makes me feel good, it's like having someone on-call. Kerry went above and beyond to meet all my expectations and I wouldn't have wished for anyone else to take care of me the way he did. I felt like a million bucks walking in and out of that dealership and to this day and its been a week - I always look back at my car with no regrets knowing I got everything I could have wanted in a car. My first and maybe not my last BMW experience and it was just divine and Kerry had a whole lot to do with that. Thanks Kerry!

Karenlee17

11 de abr. de 2012

It was a pleasure doing business with Jeff Downing and Frank Muto, they were both professional, knowledgeable and friendly. Mainline BMW did not have the car I was looking for although Jeff was able to locate one for me within hours. It was refreshing to purchase a car and not feel pressured. I also felt I was given a fair price for my trade..no games! I will recommend family and friends to visit Jeff and Frank at Mainline BMW.

pennlites

11 de abr. de 2012

This past weekend I visited BMW of the Main Line to explore options for a CPO (Certified Pre-Owned) BMW. I was helped along the way in the sales process by KC Chan, and in the financing process by Frank Muto. Both of these individuals are exceptional at what they do. KC Chan, despite balancing the demands of three clients at once, made me feel like I had his full attention. He was incredibly knowledgeable about each vehicle I inquired about, and I felt absolutely relaxed dealing with KC throughout the process. Similarly, Frank Muto was incredibly helpful in reviewing the finance side of the transaction. He clearly and diligently explained the purpose of each contract, and was exceptionally efficient in completing all of this work in a timely manner. I am extraordinarliy happy with my experience at BMW of the Main Line thanks to the helpfulness and professionalism of KC Chan and Frank Muto.

bw1782

3 de abr. de 2012

Steve was very helpful when we came in to test drive and Bruce was out of town. He was very friendly upon our arrival and extremely knowledgeable about the car we were test driving. He took us along a route that allowed us to experience the different features of the 328i.Bruce was also very nice when we met him. He spent time going over the Sirius and BMW Assist set ups with us. After our financing papers were signed, he walked us out to the new car and ran through some of the features again with us and even offered to set up our phones via the cars Bluetooth feature.Overall, everyone we came into contact with at BMW of the Main Line did their best to make you feel welcome! Great job!

Mike99PA

29 de mar. de 2012

This is my second BMW purchased from BMW of the Main Line. My Client Advisor was Marcy Rusoff and she was VERY helpful and knowledgeable of the 2011 BMW X3 35i I purchased. Marcy took me on a extensive test drive so I could get a 'feel' of the new vehicle and helped me select my options online. The whole process took about 4 weeks from Production to Delivery! She even assisted with 'real time' tracking online thru the BMW website. A video was also provided that showed the actual build of my vehicle during the assembly in Spartanburg SC. I was thrilled when I took delivery and my BMW X3 was exactly as ordered. Pure JOY! Marcy is a pleasure to work with and her expertise comes highly recommended!

JeanHyde

28 de mar. de 2012

This is the second car we've purchased from KC Chan. We saw the car on Saturday and he had it ready for us to pick up on Monday. Whatever problems come up KC takes care of it. Makes it super convenient to buy a car. On the day we purchased the car we had Frank walk us through the paperwork. He did a great job of clearly explaining all of the decisions we needed to make. I thought it would take forever to get through all of that paperwork but Frank got us in and out. Great overall experience. I highly recommend KC and Frank.

Oconnors4

24 de mar. de 2012

Chris and Frank were very friendly and helpful. This was the first time I actually enjoyed purchasing a vehicle at a car dealership. I would highly reccomend them.

Cherns

21 de mar. de 2012

It was wonderful working with Kerry. He was polite, friendly, and informative. He listened to what I wanted to achieve in my new BMW lease. He was always upfront with me and did everything he could to keep me, a loyal BMW customer, happy. I would highly recommend him to others interested in BMW.

lukesampson07

8 de mar. de 2012

My wife and I were looking to trade in our cars and get a new one. Lou Whitener devoted an extraordinary amount of time to assess our needs and give us exactly what we were looking for. Lou and the other staff members who helped with the process gave Class A service; I would recommend them in an instant.

aphillipps

5 de mar. de 2012

My wife and I recently visited BMW of the Main Line to look at a CPO (Certified Pre-Owned) vehicle. Our sales associate was Pete Ryan and our finance manager was Frank Muto. Our experience was so good we ended up purchasing the car and taking it home the same day. Sometimes buying a car can be a trying experience, especially when purchasing a pre-owned car. But I cannot say enough about either individual. The entire experience was fun primarily due to both of those gentlemen. I would recommend using BMW of the Main Line and if possible try and request Pete and Frank to assist you.

bmaiden

28 de feb. de 2012

If the rating could be higher than a 5, I would give them a 10 for superior!! My overall experience was superior!! This is the reason why I continue to return! They work with me, and Peter Ryan makes sure that I possess all materials and comprehend all paperwork, especially the great price that suits my budget!! I appreciate his patience. Thank you Peter and Frank Muto for a job well done!! I love cruising in my new ultimate driving machine...........BMW 528i. It's awesome!! :)Brenda K. Maiden

Fred Bx3

27 de feb. de 2012

Fantastic experience! Being new to BMW, I was unfamiliar with all the systems and options. Kerry took a lot of time to explain everything I wanted to know, and he pointed out a lot of features that I would have missed. His enthusiasm for these cars was obvious (and infectious), and I know he was completely sincere in offering to answer any questions long after the sale was complete. Highly recommended!

Pkabrams

24 de feb. de 2012

My experience was unbelievable in terms of professionalism, courtesy and ease of transaction. My initial call to the dealership was with Zac, whose honesty and follow up was the deciding factor for me to go to the dealership (60+ miles from my home). With today's ease of information access related to price, relationship what separates dealerships and BMW of the Main Line exceeds.Upon arrival, I was greeted by my Client Advisor, Richard Fernandes. He also was a great resource and I left feelings as if I was treated fairly and with respect. frank Muto, the Business Manager, completed the paperwork effectively and efficiently.I would absolutely recommend this dealership and be comfortable purchasing multiple vehicles from Richard. Even after the deal was done, he consistently responded to my calls and emails with questions.First class all the way!

stacey smart

11 de feb. de 2012

Jeff was a kowledgeable, fair and helpful sales person who was a pleasure to work with. The Dealership had a great selection of cars to choose from compared to others in the area.

terrytnt

8 de feb. de 2012

I did a lot of research for my New 2012 X3 35i, and Tony provided the best price-point and overall service. He was knowledge and ALWAY accessible when I had a question or comment. I would highly recommend this dealership and Tony in particular.

MaxOnQ

14 de ene. de 2012

First time buying a vehicle of this quality and to be honest I was quite intimidated by the thought of owning a BMW until I stepped foot into this dealership. Talk about making someone feel at ease & comfortable...the team here is AMAZING! I worked with Kerry Simmons & I will admit that coming into purchasing a new vehicle my credit history wasn't as spot on as most. None of that was of any concern with Kerry. We worked towards putting me into a BMW for a solid 8 months, finding what the best car for me would be, what the best options were, and what I needed to do to improve my credit history in order to get behind the wheel of a beautiful car...he was there to help more like a big brother than a car dealer. I am now the proud owner of a 2011 328 Xi and I could not be happier! I owe it all to Kerry Simmons and the amazing team at BMW of The Main Line

Kitty Malcolm

8 de ene. de 2012

Former Lexus owner who was considering a different style of car. Guys at this dealership were terrific to work with. Knowledgeable, informative and great follow up without being pushy. After my decision was made to go with BMW, they continued to give me attention, all the way through - from the leasing procedures to describing the car's systems and what each button represented. I received excellent service and have confidence this will continue.

e46fanatic

4 de ene. de 2012

KC and The BMW Main Line made the car buying experience perfect for us. KC was very helpful and showed us all there was to offer with good knowledge of the car line itself (e46).

MadAlex

30 de dic. de 2011

This is our 3rd car leased through Main Line BMW. Great place and extremely friendly staff. A huge thank you to Kerry for being attentativr to my needs, Anthony Lukanski for pulling it all together, Matt Belcher for the great trade value and last but not least Frank Muto for making the paperwork process extremely easy! If you are in the market for a BMW, you have to see these guys. Thanks again guys!

ahollingshed

30 de dic. de 2011

Upon entering the dealership, we were welcomed enthusiastically by the receptionist. All appointments were held on time with courteousness from my advisor, Marcy. We were made comfortable and offered refreshments while business was taken care of in a timely manor. Custormer service at it's best!

sheilagerson

27 de dic. de 2011

I want to thank Jason Banner for the wonderful evening he planned for BMW clients. The movie was so entertaining as well as the treats he had provided for everyone! Mr. Banner has show how an agency can build nice relationships with clients in such a nice way. Mr. Banner even provided a party favor. Mainline BMW has a nice way of appreciating their clients. Way to go BMW Mainline!!! Sheila

stantonabc

15 de nov. de 2011

I had a issue about timing of service. However, the issue was resolved to my satisfaction and the dealer manager was pleasant and handled my concerns in a professional manner.

etsoules

2 de nov. de 2011

Richard was outstanding. He was thorough, informed and able to explain technical issues and questions with patientce and simplicity. I would recommend him to my friends who are considering a BMW.

Jack600

26 de oct. de 2011

I have bought six cars from this dealership. My last two bought from Lou Whitener. They are extremely professional, thorough, and responsive. I recommend this dealership highly.

wildcat

23 de oct. de 2011

I would not have expected anything less from a BMW dealer. BMW of the Mainline exceeded my expectations with the buying experience. Got the model I wanted at a fair price. The staff knew their stuff and made the process simple. Will be back for my next BMW.

mbeshara

18 de oct. de 2011

Overall, my experience with you staff was positive. Jeff Downing was professional and a great sales agent. I have been with your dealership for 10 yrs and will likely be continuing my relationship for an additional ten. Thanks,Mathew Beshara, MD

evettecaze

17 de oct. de 2011

Jeff made my first new car purchase seamless and enjoyable. He is extremely knowledgeable about the X3 and made every effort to answer all my questions quickly and effectively. When my new car arrived he was very patient in describing all the features. I would recommend him to anyone looking to purchase a new BMW.

E46ERBMW

5 de sep. de 2011

Had sort off an odd experience here at this BMW dealer, but it was generally ok. First off let me say the parts counter guys are great and always willing to help me explain benefits of quality OEM BMW parts. Now, for the odd part this dealer seems to have a management turnover problem. I have been dealing with Main Line BMW for about 3 years now i live in s philly so they r relativly close to me. One day i needed a part overnighted in sorta an 911 situation. the parts gentleman said i could have the part ovrnighted for an xtra 10%. No prob. The part was a e46 starter. I dealt with who i figured was the "Parts Manager "since he came out of the office. who first off asked another employee what an e46 was??? this guy is the boss??? but other then that proceded thru normal protocol of doin the order. let me say the old manager named george was very professional. So i bite on the extra 10& and get the starter ovrnighted, call the following day to see if it has arrived. Luckily the gentleman Joe i dealt with answered the phone very friendly, and informs me that he didnt process the overnight order??? so not only that, that doesnt help me get my e46 back on the road and down the shore on my only vaca week. eventually the following day the gentleman got me back on the road. This place used to have good managers in parts now it seems they r tryin to fill a void and cant. not sure how a "parts manger" forget to do a parts order, and doesnt no what an e46 is, but all in all it got fixed i was refunded my 10% and on my merry way. i will always go to main line as its close to me and i like ed in service and i like the convience of being close to PHILLY. other then ed the service writes r horrible to deal with here.

grisler

19 de ago. de 2011

Ed, is very knowledgable and helpful. I never wait, he has a car ready for me and makes me feel comfortable that my car will be cared for while being serviced.Gary Risler

j1335

18 de ago. de 2011

They are very user friendly. Appointments are kept, they do what they say they will do. They do it well and at the price estimated.

RoyGraham55

18 de ago. de 2011

I have been doing business with this dealership since August 2005. My experiences with both the sales and service departments have always been outstanding. Even though I now live in Georgia, I work in the Philadelphia area and always take my cars to BMW of the Mainline for service when I am here. My adviser, Joe Engro, is the consumate professional. He makes his customers feel like they are part of a caring family. My scheduled services are always completed in a timely manner, and I always get a loaner if need one. Over the years I have recommended this dealer to friends and family. My son Andre just bought a new 535xi there, his second purchase since 2005. Great job guys! I highly recommend this dealer.

tsabb

25 de may. de 2011

I had a great experiencing working with Kerry Simmons, Client Advisor at BMW of the Main Line. A good friend of mine referred me to Kerry, after I mentioned to her that I was thinking about buying a BMW. I am so glad that she did! Kerry was available to meet with me as soon as I arrived at the dealership. He made sure the sedan that I wanted to check out was ready and waiting for me to test drive. After Kerry addressed all of my questions and concerns, and thoroughly explained all of the ins and outs of the sedan, I was sold. Or so I thought...A day later, I decided that I didn't really want to purchase that particular BMW. I mentioned this to Kerry and he had no problem meeting with me a second time. He took the time to help me find the vehicle that was right for me. Kerry checked and double checked the entire inventory listing until he exhausted every single possibility there was. Finally, we found a winner. A coupe!From my initial phone conversation with Kerry, and even after the purchase of my vehicle was complete, Kerry truly made me feel like a valued customer. He allowed me to take all of the time that I needed, and I never once felt as if I was being rushed or pressured. I appreciate this because great customer service is rather hard to find nowadays. After having such a wonderful experience, I too will recommend Kerry Simmons without hesitation, to everyone I know that is interested in purchasing a BMW.

dmorgan15

8 de may. de 2011

I felt the sales people, Pete Ryan and Frank Muto were fair and open to negotiation when discussing price. I signed the contract feeling I got a good price. They also readily agreed to some cosmetic work on the used car and the worked performed turned out to be of excellent quality. Picking up my car was a pleasure as they were prepared for my arrival and then took the time to carefully explain the key features of the car.

asafyehiel

3 de may. de 2011

great experience from the moment i entered the dealership. my salesman Chris was very knowledgeable and helped me find the right car for me. after i ordered my car Chris kept me informed all along the way about the progress of my new car (when it was being built shipped to the US.) and to top it all i got a great price for my trade in.

jmrowland

2 de may. de 2011

We called and was referred to Kerry of BMW Main Line. He was exceptional in every way. He is very professional, yet friendly and not overbearing in any way. He went out of his way to make a deal for us work. I would recommend him highly. Thanks to Frank as well.

simong1326

30 de abr. de 2011

I have given this outstanding rating because I have done business with Doug Walter at BMW of the Main Line for many years and he consistently provides excellent customer satisfaction to me and my family, we have four BMWs! I will be back again when its tine to lease more BMWs!

NeveragainatBMWMainLine

27 de abr. de 2011

Is it that I am a woman? that I was wearing khakis and a tee shirt, instead of a business suit? When I brought my car in, they only wanted me to make an appointment to bring it back another time. No one offered me a rental car and to leave the car. No one offered to fix the car. Only when I insisted did someone at least check the oil. Which is why I went in the first place. They have a greeter - appartently customers are not allowed to talk to service agents. I have always hated going to get the car serviced here. My Honda dealer is much nicer. I will not be back.

tlundy

25 de abr. de 2011

Buying my new car was a great experience. BMW of the Main Line was easy to work with, very responsive and acccomodating to find the BMW that was right for me. The people who handled the financial part of my transaction were knowledeagle and effecient,it was a pleasure doing business.

cburton52

19 de abr. de 2011

My experience at BMW of the Main Line was GREAT.I spoke with Zac Anderson, Internet Client Concierge and he connected me to Kerry Simmons Client Advisor. I spoke with Kerry and set up a date and time that I would like to stop in. On the day that I arrive and no sooner than I could get out of my car Kerry was in the lot to greet me. From the time he introduced himself, I knew that my BMW experience was going to be great. To no surprise it was. Kerry was pleasant, not overbearing, very polite and attentive to my concerns and needs. Oh!! Let me not leave out patient. I know I drove Kerry crazy but he never showed a sign of being irritated by my indecisiveness.Come on its a BMW and I couldnt make up my mind between a sedan or a coupe. Any and everything I wanted to know Kerry explained it twice or Four times if I didnt understand. There was no pressure on me to buy the car and I didnt feel like he was taking advantage of me because I was a woman. I received great customer service from Kerry and was told that if I ever have any questions or concerns please dont hesitate to stop in or give him a call. What a Great experience Thanks Kerry. I love my BMW coupe!!

togawa

21 de mar. de 2011

Fantastic dealership. I did all my research and price inquiries via emails with multiple dealerships. BMW of the Main Line was the first one to come back with EXACT items and associated numbers what I asked for. They did not say when can I come in to 'test drive' the car and not revealing any prices. They were very open to disclose information. I was also honest about my shopping so they knew they were competing with other dealerships. I went to the dealership just to appraise my car and I told them I was not going to make any decision that day. They honored my will and did not bother me with 'what can I do to make a sale today' speech. They came back with killer prices on BOTH new car and my trade-in. They demonstrated how willing they are to earn the business. I was there for 30 minutes. No time consuming negotiation or haggling back and forth with 'manager' or 'finance guy'. I slept on the deal and thought about it for one day. It was a great offer after all. Next day, I called them to close the deal and arranged for pick up. The smoothest car buying experience ever. They will be at the top of my list for next BMW purchase. If I were to point out something they could have done, it would be to include additional car selection with different options for possible up-sell. I asked for the very basic trim and they came back exactly what I asked for, but they could have added other choices just in case I would be interested. If the price is good, people might go for more expensive options. Just a thought. Overall, THE BEST dealership experience. Kerry Simmons, the sales person is fantastic.

kenshantman

18 de feb. de 2011

I had simply a great experience with the service department. I live some distance from Main Line BMW so I took my electrical problem to a local "auto electrical expert" who couldn't fix it and misdiagnosed it. He guessed it would be $800 to $1000 to fix it. When I called the service writer Ed Hill he listened to my description and said it is often something much simpler causing that problem. I scheduled an appointment and requested service while I wait. Within less than an hour the mechanic Sean Fitzpatrick had fixed the problem ($80, not $800!) and had performed Main Line's courtesy inspection of the whole car. They identified several problems and those were exactly ones I was aware of but had not addressed or mentioned. So they were totally correct. My 540 is ten years old with 96,000 miles on it. I authorized the work, took the loaner car and returned today. My car rides like new. The dealership where I bought my car new just did not ever provide this level of quality and in fact had misdiagnosed things. This experience with Main Line was totally positive. I have had a few other more minor things done by them in the past, also with great results.

Kafi330i

12 de feb. de 2011

Over all I'm not a fan of this Dealer. If they feel like you make less then $100k per year they seem to treat you different. The reason I come here is because its less then 10min from my house. I can say though I had an Excellent experience with Bill & Geoff in service. These are some good guys and are fine examples of customer service.

Jilltheory

1 de feb. de 2011

I have bought 4 vehicles from this dealership ..and I live in Nj.I drive a distance because the salesman I use is beyond amazing.he is worth the drive.I started at this dealersip in my 20's...I'm now in my 40's and 4 cars later...I'm still hooked on bmwMy sales person used to pick up my car in Nj just to get it serviced in Pa for me( he lives in NJ too) ...try finding any sales person with that kind of stellar service.I have looked at other dealerships...the one in Marlton Nj is a bunch of scammers...Dont ever buy a car or service your car there( they charged me for a tire I never got and I drove off with a bad tire and a baby in the car)..... I should have sued them,I could have had an accident.Anyway, steve Vlasses is the best sales guy ever.I trust him 100%. and we all know we don't usually trust car salesman.but steve is a great and honest guy.love my new x5...!

belefonte

14 de ene. de 2011

I notified KC,by phone, as well as several other dealers looking for a clean used BMW 528XI. After several conversations I drove to Mainline about a 4 hour drive from home. After checking out the car KC told me about, I was pleased to discover the car was just as he described. After a short drive, I bought it and am very pleased with the entire experience. Thank you KC of Mainline BMW of Bala Cynwyd Pa.

agentzero710

3 de ene. de 2011

While driving to work one morning, I had the dreaed TPMS monitor pop-up on my dash. So I drove directly into BMW Main Line to see what could be done. I had purchased the BMW tire/rim warranty through Main Line when I ordered my BMW. To my surprise, BMW Main Line has specific service employees for TPMS and my car was looked at within 5 minutes while coming in with no prior warning/notice to Main Line. I ended up having a nail in my tire which was causing the TPMS. Bill had my tire replaced for free (under the BMW tire/rim warranty) and I was out of the dealership in less than an hour. I couldn't ask for better service.

HHewig

21 de dic. de 2010

I have purchased new cars since 1968/ This was my second new lease from this dealership. Prior lease was very good experience with sale and service. The new lease was an outstanding occasion with respect to information, price, special promotions, selected features and early delivery. Several follow-up calls were made by Lou Whitener to ensure that I could properly operate the navigation system.

jmr

8 de dic. de 2010

High quality service. Not cheap, but good communication and excellent repair and service job. BMW of the Main Line is a great example of why people spend a premium for dealership service--I have always had excellent service at this location. Recommended.

Aspy523

7 de dic. de 2010

Bought my past two cars from this dealership and will continue to do so. From the impeccable customer service to the friendly staff and amazing selection of cars, this is my go to dealership and should be yours too. The service is always prompt and afffordable and they keep my car running like new. Loaner cars are provided which makes the service experience easy and worry free.I highly recommend BMW of the Mainline for all your BMW needs.

jleventon

3 de dic. de 2010

Bill Samson has been my service person for the past few years. He is always extremely responsive,friendly,polite, helpful and always explains the service that needs to be done in language I can understand. He never fails to contact me in a timely manner to let me know what needs to be done, approximately how much it will cost and how long he will need the car in order to fix the problem. I have never had this level of service with any other car I have owned. He is really an asset to Main Line BMW and to all his customers. Judy Leventon

Gudmund

28 de nov. de 2010

Jeff was very helpful and he was a pleasure to deal with. HE seemed very knowledge able about the car and about bmws in general. He gave a very good introduction to the car and its many buttons, and he kept in touch afterwards in the case I would have further questions about the car.

brosenberg

17 de nov. de 2010

Professional sales and service staffs make up for the dowdy surroundings.This is our third BMW through Mainline and Steve Vlasses, a very competent, professional sales person who goes the extra mile for his customers. Steve is always available for after purchase advice and if any issues develop.

jomargermar

5 de nov. de 2010

Chris reacted fast to our email, and he was clear and friendly. Gave us a great deal and made the whole buying proces very pleasant and speedy. Frank did the financial part and he was very friendly too. Everything went way easier than we expected and we left very happy in our new car.

mmaterin

21 de oct. de 2010

From the first phone call, KC was friendly, honest and helpful in giving me the opportunity to purchase a BMW. I have been in different BMW dealers before getting in contact with KC and unfortunately my experiences were not the same, they were not bad, but they were not as good as the one at the BMW Main Line in Bala Cynwyd, PA.

patriciajfarrell

4 de oct. de 2010

This is the third BMW I've purchased from Steve Vlasses. He is very professional and makes the process painless. He makes a point of understanding what your needs are, and delivers the best product for your situation. He also takes great care in being certain the customer understands all the vehicle's features and how they work. He is a pleasure to do business with.

bradhil

2 de oct. de 2010

Marcy worked hard for us and was great to deal with. Got us a great deal on our car. 2nd car we purchased from her and would certainly come back to her again. Marcy was also very responsive and replied to our e-mails and phone calls quickly. Excellent dealer and excellent experience!

Sandeel

24 de sep. de 2010

My first experience with this particular BMW dealership. I was amazed at how busy they were but all so calm and inviting. My salesperson was very conscientious and easy to work with. He covered everything in detail and always with explicit responses. He was also very patient with my repeated questions and comments which made me feel very comfortable and relaxed. I travelled a long distance to find and purchase a particular car and found my trip to be a very rewarding experience.

aps142

14 de sep. de 2010

The service that I received at the Main Line BMW was unmatched by any other dealer. I will definitly be buying all my future BMWs at that dealer. From the moment I walked in the door, my client adviser showed me the exact cars that I had in mind. It was a great experience.

vperlman

13 de sep. de 2010

Great experience in all criteria. Bruce Lustig was helpful without being pushy, friendly without being annoying. This was my first experience with Main Line BMW, although I have owned BMW's for 15+ years and currently own 3, and I would definitely go back there again.

housebuild

11 de sep. de 2010

After moving to the Ft. Washington area, with West German BMW only a mile from my home and being an avid BMW enthusiast, I was excited that there was a BMW Center so close by. My excitement shortly turned to disappointment the first time I called to check the availability of an E-60 M-5. As a busy executive, courtesy and convenience are two factors that effect by buying decisions. On my way to a meeting in Bala Cynwyd, I drove past BMW of the Main Line and decided I would stop in on my way home. At first I thought the BMW Center was a little off the beat and path but decided to have my secretary call and make an appointment with a sales person(client adviser). She sent a message to my black berry that I would be meeting with Douglas Walter. When I first arrived I was a little confused as to where to park however a very courteous lot attendant pointed me to the parking lot clearly labeled BMW Customer Parking. I was greeted by Douglas at the receptionists desk, was offed a beverage, and escorted to his office where he gathered my information and truly understood what I was looking for. After purchasing many vehicles over the years, I genuinely thought that this was a different kind of car buying experience. There was no typical "can I have your drivers license" and just writing down my information on a multi-layered customer information sheet. Doug was very personable, professional and most of all extremely knowledgeable of his product. Needless to say, not only did Doug earn my business but the business of my wife, family members and colleagues. In my opinion the short ride from Ft. Washington to Bala Cynwyd is well worth it. It sure is hard to find professional, courteous, knowledgeable sales people these days and I will continue to do business with BMW of the Main Line knowing that they truly have a talented staff especially with Douglas Walter.

cprimavera

8 de sep. de 2010

I live in the Chestnut Hill area & have found BMW of the Main Line to be the best dealer in the area. Their sales department is always willing to answer questions about the cars I have purchased. My client advisor, Douglas Walter has given me 5 years of superior and attentive service. The service department has been excellent in maintaining my vehicles. I have purchased 10 BMWs from this dealer in the last 15 years so you can say I am a very contented and loyal customer!

robmarshwv

8 de sep. de 2010

After shopping many Philadelphia area dealers, we settled on BMW of the Mainline to order our 2011 X5 35d, based on a combination of price and service. KC was very helpful and, most importantly, efficient. The entire transaction was quick, easy, and painless. I would definitely recommend BMW of the Mainline, and KC in particular, for anyone in the Philadelphia area looking for a BMW.

barryeichner

8 de sep. de 2010

A friend who had purchased two cars from Doug recommended that I go to Doug when I was shopping for a new car. I was shopping other dealers (Audi and Mercedes). The audi dealership wouldn't even return calls or emails. The Mercedes dealer gave me info over the phone and then on a return call i discovered he over promised options for the price he quoted. Doug was honest and up front throughout. I originally looked at a 128i and he was very honest about the options that I would get. He undersold the car.

davidwatson

8 de sep. de 2010

I've been a customer for 12 years and have had awesome service with sales and service every time. I have leased 5 vehichles from BMW of the Main Line. With every new leasethey made the process as customer oriented as possible. Same with every mechanical service performed - great service. All work has been performed by Main Line. Before taking ownership of my 328 two weeks ago I shopped at two different manufacturersbefore choosing BMW for my second car. I was really surprised what poor customer service I received at these other dealerships. I made one call to my salesman, KC Chan, and he took care of all my needs within hours and had a deposit by days end.I'm happy to have two BMW's in the driveway !

dragonflycafe

2 de sep. de 2010

I was in the market for a specific car - a black, manual transmission X3. Other people told me it would be hard to find, but there it was at Main Line BMW ! The car of my dreams! And Jeff Downing made the process so simple I had the car in my driveway 3 days after contacting him by phone. I live 2 hours away, so a lot of the paperwork had to be done by phone and express mail. I appreciate Jeff's efforts to make me a happy BMW owner. He succeeded !! Hopefully, this is my first of many!

southpaw3143

2 de sep. de 2010

It has been a pleasure experience leasing the car from the BMW OF THE MAIN LINE.Jeff Downing did a wonderful job for me to get in this car. And pricing was verygood that i had to lease it!! and his AFTER SERVICE was fantastic!Over all it was a positive experience from this dealership!

phoward

1 de sep. de 2010

We had a great experience with Jeff Downing in leasing a 2011 BMW X5. Jeff was very informative, stayed in touch through out the process, and kept us up-to-date on special offers on the vehicle. I would highly recommend him to anyone in the market for a BMW.

bmwforlife

20 de ago. de 2010

Great dealership! Very happy with salesperson and manager Matt. Salesperson was very knowledgeable and willing to go above and beyond to earn my business. In the past I purchased from West German BMW but decided to try another dealership since I was never happy with the deals they had to offer. I never thought I would get such a great deal on the Main Line!

Cheryl Klear

19 de ago. de 2010

I had a great experience with BMW of the Main Line from the time I called on the phone to when I drove away with my new car. Kc Chan was a wonderful sales person. Very helpful and courteous and not high pressure. The dealership was clean and friendly. I would definitely recommend them to others and already have.

doodoo

9 de ago. de 2010

I purchased a BMW from BMW of the Main Line even though I live 2 hours from the dealership because Matt, sales manager, and K.C. in sales, were a pleasure to work with, and were both very knowledagble. I will definitely buy from BMW of the Main Line again.

cra2317

13 de abr. de 2010

This is by far the worst service I have ever recieved and I am highly disappointed with BMW of Mainline. I made an appointment to have my oil changed on Wedenesday April 6, 2010. My appointment was scheduled for Tuesday April 13, 2010 at 9:30am. I arrived at the BMW of Mainline at approx 9:11am for my oil change appointment. I was checked in by a lady at the front desk and I was told that Bill would be right with me. He was currently with a client and meanwhile two other people walked in to also see Bill. There were four other people in the sevice department sitting at their desks doing absolutely nothing at all but Bill at this time had a total of three people waiting to see him including me. After about 30mins of waiting I asked the lady that checked me in if there was anyone else who could help me other than Bill and she replied " Bill likes to write up his own appointments". She then turned to Bill and said, " You know this young lady is also waiting for you right?" Bill had no clue that I was waiting "specifically for him" the whole 1/2 hour I sat there waiting for assistance. At this time it is 10:05am and I have now been waiting for 35mins for someone who has no idea he was supposed to help me. Finally someone with common sense grasps the idea that Bill needs HELP!!!!!!!!!!!!!!!!! The lady that checked me in started assigning myself and the other two people that were waiting for Bill, to the other service people who were sitting there doing noting!!!!!!!! I got a lady named Debbie. She printed out my paperwork and gave me the information needed to get my loaner car, which was a pitiful Hyundai Elantra. Finally, I was able to go home and wait until they called me to let me know that my car was ready. At appox 2:45pm, I recieved a call from Bill stating that they had gotten backed up and he wanted to know if it were ok if they get to my car the next day. If I was upset before I left the service department, now I am livid!!!!!!!!!!!!! I told Bill that under no circumstances was it ok for him to get to my car the next day espcially not after setting a appointment for 9:30am that morning. There is no reason whatsoever BMW or anyone else needs to keep my car for 24hrs for a oil change!!!!!!!!! I told Bill that if he could not have my car completed by the end of their business day, that I would be there to pick it up within 10mins and I would take it to another dealership to have it changed. He called me back an hour later to say it was ready. I took my car to this dealership because it is only three blocks from my house but with the kind of service they offer, I would rather drive an hour to the Doylestown BMW because they have far better customer service. Needless to say, I will never ever purchase a BMW or bring my BMW to the BMW of Mainline again. A personal friend of mine had warned me about this specific dealership as she had poor service from them before while she was shopping for her BMW but I decided to give them a try and they failed miserably.

flagman5

20 de mar. de 2010

I was scared of going because of all the bad reviews. But all I had to get done was to tighten up a heat shield that came loose under my car. anyways i called them up around 11am and they said i can just swing by and let them take a look. then i arrived around 1pm to find the dealership service area empty. then a technician came out to try to take a look but he said he needs to lift up the car, so he went inside to get a SA. The SA came out again and this time we ducked down and i showed him the loose heat shield, and he said he will take care of it right now. he drove the car away into the garage i suppose and i waited in the waiting area. after about 20min, he drove my car back and handed me the keys saying they secured it. i then followed him into the cashier and to my surprise, he said it was free of charge! i was so excited and i went out and checked out under the car and the heat shield is all properly secured. this was a great experience at Main Line and I would just like to point out that all these bad reviews did deter me from going at first, but I really had a great experience in dealing with them and I cant say I agree with the low ratings.

nju11602

1 de ene. de 2010

Visited the showroom in late August looking for a 328. Personnel did not really seem to care one way or the other about selling the car. Was not impressed at all - even the facility itself is in great need of remodeling/updating. One does not feel as though he/she is shopping in the dealership of an upscale automobile line.Was going to return to the dealership this week, as I still was in the market for the new 328. I was going to return to Main Linne, only because it is close to my home. For some reason, the night before I was going out, I found this wbesite. Needless to say, after reading the reviews on here, I quickly changed my mind. It is the only BMW dealership which has so many consistently bad reviews. One or two might be a fluke - but nearly all custumers said the same thing - "stay away!"I was fortunate enough to be find Daniels BMW in Allentown. It is right off the Lehigh Valley exit of the NE extension - about an hour from the Main Line. I strongly, strongly, suggest that anyone who reads these reviews and is looking for a great shopping/service experience check out Daniels. It really is a world-class act.

chamana

5 de oct. de 2009

ABSOLUTELY THE WORST CUSTOMER EXPERIENCE WHEN IT COMES TO SERVICE!!! My wife and my brother-in-law both have BMW's purchased from this dealer. We were very pleased with our sales man/point of contact. However, I have listened to them both complain consistently about how they are treated when taking their cars in for service. Not to jump to conclusions, I have been present or personally taken their cars in for service to ascertain for myself. Horrific is not an exageration about the treatment. They treat you as if you have no other choice. My wife has had her cell phone stolen from the rental after accidentally leaving it in the car on return. After questioning, I first was told that they checked the vehicle and didn't find it. When I asked to speak to that individual I was told that he did not infact check the vehicle but they are sure there was no phone. We are questioned if we did in fact purchase certain service plans and to provide the paperwork. We bought said plans at Main line and in this new age I find it impossible that they don't have our information recorded.The service does not reflect the fact that you have chosen to have a relationship with a luxury vehicle and the extra cost that comes with that decision. Quite frankly, I myself have two other BMW's not purchased from this dealer and I refuse to carry them there for service. If they treat customers who have purchased from them in this manner then I shudder how my vehicles will be treated!!!I could go on and on but that would be excessive. Now I am looking at having service done in Delaware or New Jersey. Having been treated so badly for so long I will gladly cross a bridge if i know that I will feel satisfied that BMW's service is as astounding as it's cars!!!

Scottyce

27 de jul. de 2009

This dealer is by far the worst BMW dealer I have ever been to, They are rude, cocky and snobby. I have taken my business elsewhere to West German BMW (bought a Z4M there) and have gone to Devon Hill BMW a few times for service among other things, BOTH of these dealers are alot friendlier and nicer. I will NEVER recommend anyone to buy ANYTHING from Main Line.

ryanlemek

29 de abr. de 2009

I WOULD NEVER TAKE MY CAR BACK TO THIS DEALER AGAIN! I bought my 2007 530xi from this dealer. After i bought the car I never got a call from them asking how I like it. nothing!!! Then I bought this insurance that they offered when i bought the car to replace the key for free for the next 5 years if anything happens to it. Well when something happened to one of my keys guess what, NOT ONE PERSON KNEW ABOUT THIS OPTION IN THE SERVICE DEPARTMENT. One man asked me if I made this up. While I was there one of the service girls said about 10 profanities because her computer was giving her trouble. Now I am a younger guy and I really dont mind the words she was saying, but it is not professional at all and there were many older people sitting in the waiting area that could hear her. I had moved from Horsham area and From now on I will only ever deal with Thompson BMW. I bought my last BMW from there. They are simply amazing! whenever I take my car in I get a choice of what kind of BMW I want for that day. The dealer makes you feel like family and not just another number in their books!!! make sure to check them out! also Neil from service is great! They really know what they are doing!

bmwfear

27 de ago. de 2008

WOuld not recommend this dealer to anyone.!!! Very bad service from day 1. they lied to me regarding a sales offer they had then when i left they called me to tell me they didn't have the offer anymore. Of course I had paid the deposit at that time. Also, when I changed my mind about the car, they told me that I could not get the deposit back since I signed that it was non-refundable on the agreement. I strongly advise you not to sign anything with this dealer before you talke it to your lawyer for review!! Or better not to sign anything at all.Good luck

atreya

9 de ago. de 2008

Liars! I was told over phone, when asked specifically, that there are no rebates at the time. However, I knew that there was a big rebate being offered by many BMW dealerships around the area at that time of the year. I only mentioned to him that I was aware of rebates being offered by other dealerships, and he was quick to say, "Let me check my records...oh yes, we have a rebate going on for a free Premium Package!" which was exactly what I wanted to hear in the first place!!I'd have been cheated if I didn't know any better. Avoid this dealer.

allama3o

6 de ago. de 2008

A bunch of liars... Horrible customer service. Didn't care whether I was bying from them or not. Refused to refund me the deposit on my car although I was promised so!!!Word of advice: STAY AWAY! There are so many other BMW dealers in the area...

alaricst

11 de sep. de 2007

I have found them to be a reliable service department.Their friendly and courteous when i arrive, pricey but you get what you pay for!

asif05

25 de ago. de 2007

I was highly disapointed with the overall performance of this delaership. I recently moved to Philadelphia and BMW of main line was the closest dealership from my house.when i first called in to check the inventory they assured me that the car is in stock and quoted me a lease price.After visiting the dealership and Sales rep was trying to pull stuff as the car is already sold or someone left a deposit.but i want to take delivery today he can manage something.after pulling my credit and such he informs me that the price he quoted for the lease offer wasn't the correct oneand it would actually be lot more than what he quoted.well the car price was lot lower than other quoted i have received but then again the car i got was had bare minimumm option. and other delaership didn't even carry sucha base model.This is the first time i have leased a car, and was unaware of different fees and charges and i was totally manipulated in signing doc'swell, i still went through the purchase but i truly wasn't happy and will definately not refer them to anyone

groletter

20 de jun. de 2007

My windshield was smashed by ice and I took it here to have it replaced and a dent in the aliminum center console fixed (2006 330i). I left it with them while I was out of the country for three weeks. When I got back the car was still not done! I went right on vacation when I got back and talked to them about making sure I had the car ready when I got back or at a bare minimum a loaner. The car was not ready for another week and they were originally denying me a loaner (pulled me out of line for a rental car to give me one). All in all, they had my car over a month for a windshield! They tried to blame it on insurance adjuster. Worst part was they weren't the least bit apolegetic about the experience. Couldn't imagine much worse of an experience.