Skfc

24 de ago. de 2016

We have purchased 3 BMW's from Sayne Roberts at Visalia BMW and would recommend Shayne and everyone at the dealership to anyone looking for a smooth and comfortable buying experience.

jfisher

15 de ago. de 2016

Kind and professional. I didnt feel like I was dealing with a bunch of dirt bags who are looking for ways to rip me off. I have had that in the past.

Binoe2323

11 de ago. de 2016

We really thanks Shayne sales rep, Vic finance & Ernie parts for helping us to get our dream car. Went smoothly & especially Shayne went extra mile to get this buying experience a good one for us. Will definitely come back to get our next BMW & recommend them to our family & friends.

Sheila O

9 de ago. de 2016

This was the BEST experience I've ever had buying a car. Ed Fuentes was Awesome!!!!!! I would recommend BMW of Visalia to everyone I know.

joe_kirby

6 de ago. de 2016

From day one the process was smooth. Shayne was very helpful and knowlegeable about the car we were looking at. I took my wife to see the car and she loved it. The financing and terms were great I tip my hat off to the sales group there.

Jonathan Bailey

5 de ago. de 2016

I fell in love with a 2015 Certified Pre-Owned M3 on the BMW of Visalia website. Talked with Shayne, who seemed completely trustworthy with a low-pressure style, worked out numbers on a trade-in, and on that basis traveled down from the Bay Area to take a look. The car completely exceeded my expectations and Shayne is a genuine nice guy. We did the paperwork that night and Shayne drove the M3 all the way to the Bay Area next day (over 10 hours RT with traffic), taking my existing car back in trade. I cannot think how the process could have been easier. So while BMW dealers in the Bay Area are asking thousands over MSRP for rarer models, I will be going back to Visalia in the future.

Lebrian

4 de ago. de 2016

Have been shopping around for awhile and had a great experience at Visalia Bmw. Great price, very easy experience, and friendly staff. Shayne was great, would recommend and buy here again

Pfswarrior

28 de jul. de 2016

By far the best experience ever. Great environment as soon you walk in. Everyone we talked to we felt welcome. Now Shayne my hat off to you and Mike! Thank You both

Brian J Morgan

25 de jul. de 2016

From Shaynes follow up to our email to his handing the keys to my wife for her beautiful BMW his professionalism and helpful attitude took all the pain of car purchase away. Fred, in finance, has all the same attributes as Shayne-caring, thoughtful, informative. We live on the coast, approximately a 2 1/2 hour drive away-and yet we have found the dealership we will use in the future.A resounding thanks to Shayne, Fred, and the crew at BMW of Visalia...true pros!

bmw428i

18 de jul. de 2016

Shayne goes out of his way and pulls out all the stops to make sure we get what we want and need. The commitment to excellence is evident. The product speaks for itself, it's the excellent customer service that is the difference.

Robert Tomlinson

18 de jul. de 2016

Very professional. I'm impressed. From the initial contact on the phone to recieving the car keys, it was a great experience. I recomend them highly.

David07

10 de jul. de 2016

It was a very easy transaction since the beginning till the end , Shayne is very professional and courteous over the phone and in person ,his knowledge about the vehicle make me feel comfortable and he even offer him self to pick me up from the train station since I was an out of town buyer.Thank you !!!David

mehak1

4 de jul. de 2016

was a great experience and friendly customer service. They helped us to get the right car and they were able to do a good trade and we drove are new car home

Malinaarchan

20 de jun. de 2016

We walked into the dealership we saw an ad online of an suv we admired and we drove down from Fresno they had the vehicle ready it was very clean and we test drove it fell in love however the price was out of our range on payments we almost walked away only because it was not on our budget but they worked out a deal in less than an hour we got our vehicle to the price we desired! Very fast and effeciant dealership we plan on purchasing in the future again thank you guys so much!

TJoss12

18 de jun. de 2016

This was my second time purchasing a car at this dealership and once again they absolutely took care of us. I went to several other dealerships because I didn't want to drive out to Visalia which is 45 mins out of the way for me and wished I hadn't wasted my time. Going to Visalia BMW is worth the drive. Ed was so helpful and easy going. It was a no stress easy transaction. Everyone is so nice and accommodating I plan on keeping my new car for awhile but I will definitely go back when the time comes again. The service department was also amazing with my first car. Thank you so much Ed and staff at BMW of Visalia

ALISHA ARNI

13 de jun. de 2016

Very friendly and helpful! The owner went above and beyond to make the sale possible. I will definitely go back for my next BMW! Thanks!

MonicasBMW

24 de may. de 2016

My sales rep shayne was very polite was very helpful and answered all of my questions. And still is willing to answer any questions after we purchased our vehicle.

Laura21

23 de may. de 2016

My family's experience at BMW of Visalia was exceptional. When we arrived, I was quickly greeted by the Manager, a very kind, down to earth and welcoming gentleman and asked what my needs/interests were in a car and was directed to various models to give me as many options. I test drove two cars with my family and loved how both drove. I was even given the option of a more practical option- purchasing/leasing one of the dealership loaner cars that had low mileage, a longer warranty, a significant discount and is a 2015. I received an excellent deal with the help of Shayne and the team. I have reasonable payments and I was able to trade in my previous leased VW. The team went above and beyond by calculating figures for two cars that were of interest to see which was the best deal for me and stayed long hours to be sure I left with my new car. I highly recommend BMW Visalia as they were understanding, caring and made my car shopping experience a positive one. I love my car and know I'll be well taken care of in future visits and maintenance of my car. Thank you BMW Visalia!

nlopez80

2 de may. de 2016

I was very impressed by Ed and Rick's outstanding customer service skills. The transaction was quick and simple. Definitely would recommend Ed and BMW of Visalia

abalves1142

14 de abr. de 2016

Was able to trade in my 2012 3 series with high mileage for a brand new one hassle free. BMW Visalia has a great team and a wide selection. Had a great experience! 100% satisfied.

Shelly123

25 de mar. de 2016

I'm so excited about my new BMW. Shayne Roberts was so helpful and has gone above and beyond to make my experience a great one!

Kris428

8 de mar. de 2016

Love my new BMW! Thanks to Shayne Roberts for providing excellent service and making the price even better! Definitely recommending BMW Visalia to any prospective buyer. Thanks again!

slolou

3 de mar. de 2016

Frank Acosta, you have to ask for Frank! Made our buying experience exceptional. Delivered the car as promised and the transaction was done in less than 30 minutes.

Arnold

29 de feb. de 2016

Shayne made the purchase process an ease!! If your'e looking into getting a BMW weather new or used, Shayne at BMW of Visalia is your guy! Everyone made us feel welcomed!

ChevyDrivesABeamer

22 de feb. de 2016

I went to BMW of Visalia and found the perfect car that suits my driving needs. Shayne was very helpful and made the buying process very easy! I would definitely recommend my friends and family to purchase a vehicle from BMW of Visalia.

Don and Lori W.

16 de feb. de 2016

On a whim my wife and I went searching for a BMW 535 to replace our SUV. We went to BMW of Visalia with a few ideas of what we wanted and oddly enough found the exact car we were looking for. We were greeted, no pounced upon, by Shayne Roberts. He was not pushy at all, very knowledgeable and friendly. It never felt like he was trying to sell us a car. He was there to answer all of our questions and to guide us in the right direction. Throughout our experience, we met several of the staff along the way and everyone was helpful and very professional. Overall, my wife and I are extremely happy with our purchase, the price we paid and the excellent customer service we received. Having had bad experiences at other dealerships, it was a pleasant and welcomed surprise. We will definitely remain customers of BMW of Visalia. Thanks again Shayne!!

Rosy

13 de feb. de 2016

Love my new 328ii Thanks Shayne for the excellent customer service!! Best deal in town!

David

13 de feb. de 2016

BMW enthusiastic here: when you drive a bmw you will not drive any other basically you will be picky the brand is given its name (The ultimate driving machine) anyways I want to share my purchase experience at Visalia bmw I was in the market for another bmw in the house hold for my wife came across a 328i estoril blue with M package and all the bell and whistle: after doing some research from dealer to dealer by email and text! shayne Ed and mike Castro surroz owner was very inform during the whole process from the beginning to the end. especially from out of town purchase we did everything by email and text came to agreement and having all the documents overnighted and completed. Shayne even drove the car physical deliver to our house to surprise my wife also a big red ribbon came with it. Thanks again shayne and the sale team at Visalia I just wanna say Great job! They are professional friendly team member without feeling pressure if you buy or not, would recommend to anyone in town or out of town purchase.

Maury and Hillary

25 de ene. de 2016

This was a first vehicle purchase for our son who is newly stationed near Visalia. We have purchased numerous vehicles over the years and this was the most stress free purchase ever. Ed and staff went above and beyond to make sure our son was comfortable with his purchase and that we, as parents, were also happy! We live in Florida and had flown in for the week. It's comforting to know that our son is in a safe, reliable car. We are leaving feeling much more at ease. We were also impressed with the gratitude that everyone in the dealership displayed when thanking our son for his service. While we were proud, he was humbled. The overall experience was amazing.

Kimberly Renee Stokes

17 de ene. de 2016

Ed and Shanye were both excellent and professional during the beginning to end of my great experience with purchasing my third BMW! I could have asked for a better buying experience! I was greet very professionally from Vic Surroz the owner to Mike Castro, Fred in finance along with Rick! I.'m thrilled with my new purchase and would recommend BMW of Visalia to all my family and friends! Thank you to the BMW of Visalia family! You all made my buying experience on of a lifetime!

Dvalenz

10 de ene. de 2016

Ed Fuentes was awesome!! He provided excellent customer service from beginning to end and got me in to the car that best suits my needs. I love my car!!

Devon

22 de dic. de 2015

So happy with BMW of Visalia and my new 320i!! This is my second purchase at BMW and they made the whole buying process super easy. Everyone who helped me was great and made me feel comfortable the whole time and excited about my new car! They went above and beyond for me and even stayed late to get me my new beautiful car. Thank you to Shayne Roberts who made it all happen along with Mike Castro, Adrian in sales who helped me find my new car, and Fred in financing!

Deanna16

11 de dic. de 2015

My first experience purchasing a BMW was an incredible one! From start to finish, Ed and the rest of the staff at Visalia BMW were nothing short of welcoming and professional. Ed, Fred, and Mike made this such a flawless experience for me! I would purchase another vehicle from them and recommend others to do the same.

DisappointedinVisa

5 de dic. de 2015

Purchased my second car from Ed recently and after the sale he hounded me by text message asking me to write him good reviews on this and other sites, which I did. Then when I contacted him and asked him to intercede on an issue I had with the service department (Steve and some other service advisor who's name I can't remember flat out LIED to me) he couldn't seem to find the time. Thanks a lot Ed.Go to out of town to buy a new BMW, and go to Bavarian Autohaus for out of warranty service. These guys don't deserve your business.

Ciaran and Lisa

13 de nov. de 2015

Great experience dealing with Ed Fuentes. He was very thorough and spent considerable time working through options for us, while always tying to create the best deal for us. Cannot recommend Ed highly enough.

Ana92sanchez

26 de oct. de 2015

The customer service we recivied at BMW of Visalia was beyond our expectations, Edward Fuentes helped us with the entire process of finding the perfect car. Ed took time to get to know about us and make us feel comfortable, he found us the right car for an amazing price and we were able to drive it home that same day. He showed us all the neat features the car had which made us fall in love with the car even more. We are grateful for all the help and we would recommend BMW of Visalia to everyone.

rodney sell

26 de oct. de 2015

Great service. Very helpful staff Shayne Roberts went above and beyond to meet our needs. Very satisfy with the dealership. Awesome experience.Mike Castro reviewed our options to meet our needs and discussed prices and lease options. Mike made it very pleasant to work with. I would highly recommend this dealership to any clients.

Tara72

21 de oct. de 2015

I contacted Ashley Adams and let her know the vehicle I was interested in. I arrived and the car was out front clean and ready for me to test drive. She went above and beyond for me. I purchased the car that day. They even told me they would detail my car in a week whenever I returned to bring my title for my trade in. My experience was more than I expected and more.

Trav85

19 de oct. de 2015

Great experience!! Friendly,very satisfied with buying my new car!! Will be back for another .. I knew what was going on at all times no hidden salesman secrets

BLW

17 de oct. de 2015

I was at BMW of Visalia, this summer, just looking around and was introduced to Rick, the 'sales manager'. He asked me if i was there to buy a car and i told him that they didn't have anything fast enough, on the lot, for me. (i didn't see any M1's, M3's, M5's, or M6's) He said, OK, and that was the end of his attempt to sell me a vehicle. i have owned 3 BMWs, and if i were to buy another one, i would never think of visiting BMW of Visalia. I mean, really, how are you managing sales if you aren't attempting to satisfy customer desires? he could have easily talked to me about what kind of performance i required and done a simple inquiry to see if he could get a vehicle brought to the store for me to test drive......but i guess that requires a 'sales manager' to do some work and think of ways to please the customer.

Unacceptable service

16 de oct. de 2015

After my unpleasant experience, I received a call from owner, Mike Castro the next morning. Mr. Castro was very friendly and very apologetic for my bad experience at BMW of Visalia. I felt the true sincerity from his apologies for being treated like I wasn't a valued customer. I decided to give them a second chance and met with Mr. Castro. He did his best to give me the best deal on the car I was interested in. Thanks to Mr. Castro, I am now the proud owner of the vehicle I was interested in. Much thanks to RC De La Cruz for helping us out. He was very courteous. Ed Fuentes, knew just how to answer all of my financing questions and provided outstanding customer service. I highly recommend asking for any of these individuals when at BMW of Visalia. Owner Vic Surroz, processed my paperwork and was very thorough and the transaction was pretty quick. I also met Ernie Romero in the parts department. Ernie was very knowledgeable and provided quick answers to all of my questions. Thank you all for showing me I can trust you guys. I look forward to continuing to do business with you all.

clhansen

13 de oct. de 2015

My wife and I were looking for a luxury SUV that was a couple years old, low miles and great condition. After scouring the internet and visiting several dealerships we were growing frustrated. There was nothing that matched what we were looking for within our budget. A BMW X3 or X5 was what we really wanted, so we decided to give BMW of Visalia a try. From the minute we walked on the lot, it was a completely different experience than what I was used to. Our salesman was Ed Fuentes and I could tell right away he was the right guy for us. Very knowledgeable, but never pushy. Ed found us a 2013 BMW X3 in brand new condition with only 19,000 miles on it. We absolutely loved the car, but were waiting for the sticker shock. But that never came.....in fact Ed delivered a price under what we thought the "rock bottom" price was going to be. Then he put together an unbelievable financing plan with warranty & maintenance that got us the monthly payment we needed, while still being covered for another 4 years on the vehicle! We could not be happier with our experience at BMW of Visalia. You can tell they are just good people that care about customers and have a lot of honesty and integrity. Very rare to find that these days. Needless to say, I'll be recommending them to friends and family. Chris & LisaClovis, CA

Eric and Pam

13 de oct. de 2015

We considered other luxury vehicles and were open minded to all manufacturers. We experienced several typical car salesmen and tactics prior to entering BMW of Visalia. However the moment we walked in we were relieved by the pressure free service and the knowledge Shayne Roberts provided. Shayne listened to our "wants" and provided options that met our needs. We cannot begin to express how honest Shayne and Mike were throughout the entire purchasing process. We now understand why their are so many repeat BMW owners.Thank you and we will be back. Pam And Eric

dorianna54

12 de oct. de 2015

Everyone at this dealership, from my sales person to the service department. treated me like they cared and wanted Everything to turn out right for me. Shayne is great, always followed up to make sure I was happy. Service department kept me updated but my favorite person is Bob, the Finance Manager. Sweetest guy in the world.

DFlorendo

12 de oct. de 2015

Shayne and Rick were the best. No pressure sales...just a genuine interest in working within my budget to get me the best deal. BMW of Visalia definitely showed me that they appreciate veterans by the great service I received while purchasing my BMW at a cost that is very affordable. BMW of Visalia will be my first stop when it is time to purchase another vehicle.

Ash'sBMW

6 de oct. de 2015

All around a GREAT purchasing experience! We have purchased many vehicles, first time Bmw purchase, and the delivery and service was EXCELLENT. From the locate on the vehicle, the paperwork down to the delivery. I was highly impressed with their Delivery process. They really get involved and make sure their customers leave knowing everything that their new vehicle is equipped with and how to operate all the vehicles features. BEST car buying experience we have ever received. Shayne Roberts and Frank Acosta were amazing and helped keep us updated on our transport of our vehicle step by step. Bob in Finance was very friendly and informative. Last but not least THANK YOU to Vic Surroz for all your personal efforts in the buy of our beautiful new BMW! GREAT team and GREAT dealership! 2 thumbs way up guys!

Ac2wd40

3 de oct. de 2015

BMW Visalia is a local asset for a high end vehicle. Sales reps Shayne Roberts and Frank Acosta were helpful and thorough. We knew what we wanted, but they helped make the process enjoyable and stress free. They stayed late, answered our questions and followed up with us after the purchase to make sure we were happy.

Recruiter

21 de sep. de 2015

I was pleased with the limited amount of time, that was involved with my transaction. Shayne was fast and efficient in getting my paperwork processed. I was overall very happy with the whole experience!

One cm

20 de sep. de 2015

I Can't speak a lot English. I only know Shayne Robert is very nice dealer. He help me a lot. Thank you for Shayne Robert

lovebmer

31 de ago. de 2015

I recently purchased a 2015 320I. I can't say how pleased I am with Frank Acosta. He was courteous, friendly, and helpful. I had the BEST EXPERIENCE purchasing car with Frank AcostaI would strongly recommend dealership to future BMW owners.

KB Concepts

31 de ago. de 2015

No other dealership compares to the service we receive from BMW of Visalia. It was a no brainier when we needed another car, BMW of Visalia was the logical choice for us from sales to the service department, they're the best.

X1 Family

31 de ago. de 2015

My family and I just purchased a beautiful X1 from BMW of Visalia. Both Shayne Roberts and Mike Castro were extremely helpful. We truly appreciate the expertise, the patience, the value of the vehicle, and the excellent customer service. We visited a few dealerships before making our decision and the way we were treated at BMW of Visalia made it an easy choice. I highly recommend this dealership if you are interested in a haggle free, no nonsense buying experience...not to mention an exceptional inventory of top notch vehicles!

Marley

30 de ago. de 2015

If you are in the market for a car, look no further than Shayne Roberts! He answered every question and concern we had. He was truly concerned that we understood every feature the car had to offer, and strongly encouraged us to ask questions. He made sure we were comfortable every step of the way. It was truly a pleasure and when we were ready to make a deal, he ensured we had the best deal they could offer!

satisfied

25 de ago. de 2015

We dealt with Shayne Roberts at BMW of Visalia. He was very friendly and answered all of our questions. This place is a great way to purchase a car without all the drama of going back and forth. I recommend it to everyone.

Pate, mike123

25 de ago. de 2015

Living in Las Vegas and in the big city sometimes you get lost in the dust. So many times dealerships don't really worry about the needs and concerns of the customer. My wife and I found out that even though we had to drive almost 400 miles to BMW of Visalia, it was well worth the drive. From the very start we didn't feel pressured and Ashley Adams was courteous, friendly, and really listen to our needs. She went the extra mile to help us in giving us links to hotels and direction to the dealership. Also Shane Roberts who took over the deal after she was off was no less than exceptional. They both worked great together.along with Barth in finance helping to close the deal. Overall Superb dealership and personnel. Definitely will buy our next BMW at BMW of Visalia, regardless of the 400 mile drive from Las Vegas

Louise "Weezie" Gonzalez

18 de ago. de 2015

I am a 3rd time return customer at BMW OF VISALIA....I am a person who absolutely hates the "back & forth salesman haggle"....I have never experienced that at BMW OF VISALIA, you inquire & tell them what you want to pay & they start the process....They automatically give you the best price, interest rate, & payment to your loan......I will forever refer my friends & family....& I will continue to return .....thank you Mike, Ed, & Bob for all you do......Sincerely Louise "Weezie" Gonzalez

Pure awesomeness

18 de ago. de 2015

The service was great! Everyone was so nice and friendly! Buying my car here was a great experience! From the minute we walked in, it was a welcoming environment. They made sure all of our needs were met, and went above and beyond! Excellent customer service from all departments!

Julian cuevas

16 de ago. de 2015

After having some pretty bad experiences with other luxury dealerships in the valley I was beginning to think that that was just the way it was. Boy, was I wrong! The staff, the service and the knowledge of their products was excellent! I had the pleasure of working with both Ed Fuentes and Shayne Roberts, both were top notch salesmen. I highly recommend purchasing your next car at BMW of Visalia.

750dreamcar

9 de ago. de 2015

Being a man in my late 20s it was nice of my salesman Ed Fuentes to treat me like a customer not a kid from test drive to purchase truly a great experience. I look forward to my next purchase with this dealership in the future well worth the drive to deal with this group of people and experience a true no hassle relaxed car buying experience. Bmw of visalia will sell you your dream car and not make it a nightmare. Thanks to all of the people from the detail shop to finance for my amazing 7 series I love it.

Morones BMW

8 de ago. de 2015

I've had an issue in service with my first BMW X3, and looked for my previous salesman, Ed Fuentes, and he helped me out again. Along with Frank Acosta, I am in my new 328i driving a BMW again!! Thank you Visalia BMW

Fr8es #1

7 de ago. de 2015

Hooked up my 2nd deal here, with Ed Fuentes!! He has hooked me up twice now, with a deal I couldn't refuse! Thanks again, team Visalia!!

ANNAMARIE OLIVAREZ

6 de ago. de 2015

I TRADED MY 2011 BMW FOR A 2013 BMW AND I LOVE IT ALTHOUGH ITS NOT MY FAVORITE COLOR I AM VERY HAPPY ALL I CAN SAY IS OUR SALESPERSON RC DID A GREAT JOB WE ARE VERY HAPPY AND I WILL BE BACK IN 2 YEARS FOR MY WHITE 5 SERIES BMW ....VISALIA BMW IS MY #1 DEALERSHIP. THANK YOU ANNAMARIE

mjcab

29 de jul. de 2015

I used the BMW website to build my own car; I went to the Visalia dealership, they do not have the exact car I wanted but they found me the closest one to my "must have" list, the staff even gave me some suggestions. After a few days the car I wanted was delivered to the Visalia dealership. I can not be happier, the car I got was more that what I expected. It was great dealing with people who listens to what you want and able to deliver effectively. Thank you to the staff especillay to Arce.

joyfulnancy

29 de jul. de 2015

My husband and I where looking for a car. Shayne Roberts made this car buying experience the best ever. We love our BMW and Shayne has kept communicating with us to make sure all is well. I drove three cars from there lot before I found the one I wanted Shayne was not pushy or impatient. I highly recommend this dealership and Shayne Roberts!

ocordoba

27 de jul. de 2015

So I found a car online and it took me to BMW of Visalia. First of all the service here was great! Did not have to do much waiting to get some assistance. I had the pleasure to work with Edward Fuentes, great guy at BMW of Visalia. He was not pushy on anything during my time there. Made the process really easy! I've heard a lot of negative things about car dealers but Edward was no where near any of it. Never tried to sell me on something I did not want. Was very patient and helped me find a car that was a good fit for me. I couldn't be happier with my 3 series BMW! Thanks Ed!!! Gave me BMW coffee mugs as well! Definitely recommend this place!

jaynglyniss

27 de jul. de 2015

I worked with Shayne Roberts he was fantastic and made my car buying experience very pleasant. I communicated with him via the internet and phone. Shayne worked with the fiance department and I was approved and ready to go within a day. He took the time to pick me up from the train station personally!!!!!. Excellent customer service at this dealership. I was out the door in 30 minutes and on the road for my 4.5 hour drive back to Riverside Ca.

ERICG723

26 de jul. de 2015

Applied online and received a few missed calls and texts (sorry Shayne) from Shayne Roberts saying I've been pre-approved. Test drove a 535i and 650i and fell in love with them both; but at the end the 535i won my heart. Shayne made the whole process extremely easy and answered all questions I had. He truly went above and beyond to make sure I felt comfortable with the whole process. It took 30-40 minutes to work out all the numbers and strike up a fantastic deal. Super easy process which I thought would be way more difficult. Everyone at BMW of Visalia was fantastic! I highly recommend purchasing your next BMW at BMW of Visalia. Thanks again Shayne!

Greg and Kari

25 de jul. de 2015

Shayne Roberts rocks, Kari and I are so happy with this dealership, everybody involved with our deal bent over backwards to get it done, we love the car. Thank you all so much.

Midori238

21 de jul. de 2015

Hands down the easiest buying experience my husband and I have had. Shayne Roberts knows his stuff! We will return in the future for sure. Thank you BMW of Visalia.

Marie

20 de jul. de 2015

After looking online and communicating with Ashley, I decided to take a drive to Visalia BMW. I was greeted by Ed Fuentes. Ed was very nice and showed me in detail the difference between a few of the 428i Gran Coupes that were in stock. We went for a test drive in a beautiful blue car and it really grabbed me. It was a pressure free deal. No sales pitch; no games. It was obvious that I was dealing with a trustworthy employee, a good dealership and a great vehicle. I wasn't impressed with the sales tactics of my local dealer, so I drove the distance, knowing that I will also choose to drive the two hours round trip each time that I need service. Reputation is everything!

BarryL

13 de jul. de 2015

Ashley and Arcenio were amazing! From the first call to the last handshake, their understanding of my need and exceeding the need was superb. They truly went beyond what was "normal" in the transation. I can honestly say, it was one of my top 3 best purchasing experiences I have ever had. I will proudly tell the story to my friends and associates as well as make all future auto purchasting to BMW Visalia.

PSpencer

13 de jul. de 2015

Drove my harley to BMW and drove away with the prefect car for me. Shane gave me the experience I'd been looking for. (Integrity) P. Spencer

J. Shaw

13 de jul. de 2015

Highly recommend going to Visalia BMW very friendly extremely knowledgeable. Very patient and willing to go extra mile to make sure your happy with your car! Our salesman was Shayne Roberts very knowledgable friendly and no pressure!J. Shaw

Aimee

10 de jul. de 2015

I instantly loved the esthetic look of the i3 REx bmw and was even more excited about it after I drove it! So much more than "just a car"! Thank you Shayne Roberts for your patience, time and knowledge in helping make the experience of purchasing a vehicle very pleasant! Happy I'm a part of the BMW family!!! (My dad and brother also own a BMW) I find myself excited for errand running now! Lol

mtc1989

4 de jul. de 2015

I would like to thank Shayne Roberts and the BMW of Visalia staff for helping me with the purchase of my used X3. Shayne was patient as I asked lots of questions about the X3 and its features. I love my new car!

Daytona08

23 de jun. de 2015

I visited BMW of Visalia and had a really good experience. They helped me get the vehicle I wanted and I walked out happy. Very friendly staff and lot was clean and kept well. They even managed to find me a lower interest rate a day later...it helped a lot.

bmwcar12

21 de jun. de 2015

Frank and his team made it easy for us to get in and out in about an hour with a great car. Thanks for a no hassle car buying experience with a personal touch. We'll be back for the next one for sure.

Two time customer

18 de jun. de 2015

Best BMW dealership in the central valley. Frank Acosta again went above and beyound. I will be back for my third BMW in the future.

X2 buyer

18 de jun. de 2015

Hands down the best BMW dealership in the central valley. I am a two time customer and once again Frank Acosta went above and beyond to give us the best buying experience eve .

X2 buyer

18 de jun. de 2015

Once again hands down the best BMW dealership in the central valley. Frank Acosta went above and beyond to give us the best buying experience ever!!

longshore415

1 de may. de 2015

I attempted to purchase an X5 for a great price. But after my credit report was ran and all the paperwork was ready to sign the dealer said never mind. That they wanted to sell to a wholesaler for more money. Waste of time and if that wasn't bad enough I had some RUDE individual by the name of mike (claiming he was a manager) call me and try to bully me into paying more for the vehicle or buy accessories to compensate for there lose. Not to mention he lied and said his name was mark??These people are fraudulent and a waste of time. Not surprising considering they are located in the middle of nowhere!

Driver

15 de abr. de 2015

RC met me promptly once I walked in. Was greeted with a nice smile. He showed me the car I was interested in. Answered all my questions. He was very prompt and courteous. Even after the sale and a day later he was still willing to answer questions and offered for me to txt or call him on his personal phone if there is anything he can do for me. After the arrogance and attitude that I had experienced at other luxury dealerships in this area, I was pleasantly reminded by BMW of Visalia that good, down to earth, respectful, and honorable dealerships still exist. Thank you BMW of Visalia and RC.

Carlos&roxy

9 de abr. de 2015

Ashley helped us get a deal of a lifetime. She was very inviting and very accommodating. Ed Fuentes was very friendly and knowledgeable and made us feel like we were part of the BMW family. Overall, I give Visalia BMW a perfect 10 and I wouldn't hesitate to refer a friend or family member to Visalia BMW. I think they would be greatly satisfied with the level of commitment in customer service and the quality of vehicle. Thanks Ed Fuentes!

Mattos

4 de mar. de 2015

They have no clue of customer service. They are great at selling vehicles but their customer service in their service department needs major help. We tried them twice and both times terrible service. They will put things on your invoice that they never performed and they do not follow what the manufacturer recommends. Just save yourself the the problems and go some place else. They sell these vehicles up and down the State.

PartidaFamily

5 de feb. de 2015

I had a great experience at BMW of Visalia today. Just purchased a Cadillac CTS , the customer service was excellent and the staff was very friendly and the atmosphere was very professional ! Frank was very helpful in helping me get the car I wanted. Thank you Frank!!

jumong

24 de ene. de 2015

Recently purchased a 2011 BMW X5. Not to mention the great deal I got made it even more worth it. The salesman RC was very informative and patient with my concerns. Also Brad from finance recommended a warranty that I really needed. All in all I Highly Recommend BMW of Visalia.

Kobus

23 de ene. de 2015

Bought this BMW fully loaded and love it. First trip to LA from Visalia I got 46.9 MPGThe Car Has Active Cruise Control - I highly recommend that for any car buyer now. Practically drove from Visalia to LA and back with out having to touch the brake or accelerator. I must for any car I will buy from now onThis car buying experience with BMW of Visalia is the best I ever had and Shayne Roberts was great to work with.Kobus

jonnelson

7 de ene. de 2015

Purchased a 2015 BMW M3 in November. It was so much easier than I'm used to. Shayne was a big help, he was knowledgeable and knew just about everything the car came with. I never felt like I was pressured which was nice. Also after we agreed to a price, BMW came out with a rebate while we were waiting for my car to arrive, they adjusted my payment to reflect that. I don't know if BMW does that automatically, but it was sure appreciated. Great group of guys, been through my first oil change, that was quick and professional also. They're doing a lot of things right.

DukeHoman

4 de ene. de 2015

So, I found this Red GMC on the BMW of Visalia website. I filled out the online application and got a call back within 10 min from Ashley, in the Internet Sales Department. She was very helpful and most important she was kind and cheerful. Thanks Brad and RC for the amazing deal and all your hard work getting me the best deal, you guys are amazing at what you do. Thanks for the awesome experience. Definitely way better than a Keller Deal lol!!

MW x3

29 de dic. de 2014

Thank you Brad and Arcenio for going "over-and-above" to find a 2015 x3 MSport just for me. It included all features I had requested, plus much more!! I appreciate your efforts more than you'll ever know. This is not my first vehicle purchased from BMW of Visalia. I am a returning customer due to their outstanding management, sales and service departments. Purchasing a new vehicle is exciting, but knowing a dealership is with "you" in the long-term is nothing short of exceptional service. Thank you for 12 plus years of "exceptional"!!

IsaacV

26 de dic. de 2014

When I walked into BMW of Visalia I got so much more than I expected! During the process of purchasing my 2012 BMW 750Li I was treated with such excellent customer service from RC (Sales Employee) he was very patient with me and was very professional through the entire car buying process. I could feel that he was genuinely concerned with getting me an excellent car buying experience and not just another sale. I will definitely recommend BMW of Visalia for anyone looking for GREAT Customer Service and an overall EXCELLENT car buying experience. Thank you RC and BMW of Visalia.

ayejay1990

3 de dic. de 2014

First and foremost I would like to say I haven't ever been so satisfied In my life when purchasing a car from BMW of Visalia, from day one when I opened the door to the car I was in these two men Edward Fuentes and Brad were the most welcoming individuals I've ever met I literally felt like I was living in a fantasy world it was a dream come true when I was told I was buying my first BMW I was shocked and still am not only did these two guys bend over backwards for me they went above and beyond expectations and got me more then I could ask for I am extremely satisfied with my new car I would recomend these guys and this dealership to everyone I know when looking to purchase a vehicle THANK YOU SO MUCH ED AND BRAD FOR EVERYTHING YOU TWO HAVE DONE TO HELP ME OUT I APPRECIATE IT MORE THAN YOU KNOW!!!!!!!!!!

Melissa Walker

4 de nov. de 2014

I am a first time BMW owner thanks to the wonderful staff at BMW of Visalia ( Ed, Brad and Ashley). They made my car buying experience painless, quick and quite easy despite my challenging credit issues. The entire BMW family at BMW of Visalia are family friendly, kept my children and I comfortable while we waited and will forever have my business! They work good together as a team and as a whole, they made sure my wishes and wants were answered.

kohnicole12

13 de oct. de 2014

Wow,BMW of Visalia you've gone above and beyond giving me Ed Fuentes and Brad Maples. This amazing team of men helped me reach a lifes dream. Ive been shopping around for awhile and found it worth wild to come all the way from Santa Barbara . I cant say that there are alot of dealership that would give me such treatment , deal , kindness and respect worth a six hour drive..THANK YOU BMW of Visalia for making me feel right at home like family. I will be back time and time again cause I know your worth it.Thanks from your new best friendNicole Kohnke

m3 power

19 de ago. de 2014

Amazing experience in more ways then one. Ed Fuentes worked the deal of a life time for me he put help me find my dream car and I am not exaggerating when I say its in immaculate condition. The help provided with such professional work ethics made everything so easy with everything explained to final detail, highly recommend visalia of bmw to anyone looking to get into a new or used vehicle.

alicerios

16 de jul. de 2014

Ed Fuentes is the #1 sales person in the Central Valley. I was very impressed with Ed's no pressure approach, he made my purchase seamless. I was qualified in 15 minutes. I drive from Fresno to Visalia to purchase my BMW with Ed. A matter of fact we purchased two cars due to Ed's great customer service. Alice

Mstayner

15 de jul. de 2014

Brad is a financing wizard! He can make anything happen! He helped me to achieve my goals and dreams of buying a BMW! Ed is simply an amazing, no pressure salesman who gives World Class Customer Service! He listens and responds to all request/wants of his clients with the best attitude and high level of professionalism! I will always come back and always recommend them to anyone who asks! Best buying experience ever

Miguel Garcia

13 de jul. de 2014

We must say this dealership went above and beyond any of the dealerships we walked into. Although, we did not purchase a BMW (we hope to someday purchase one from these guys) the Toyota Rav4 we did purchase along with the AAA++++++ service we recieved was well worth the 300 mile round trip drive. Since our first phone call Both Shane and Brad were very upfront, respectful ( as a women car shopping) and gave our car search and buying expierance everything we and any car buyers could ask for. The smile never came off our faces from start to end. If you can please visit these great people I am sure you will be more then happy with their dealership and people. Really we can not express how thankful land happy we are with the great team they have. Thanks guys!!!- Miguel/Jackie

Lilmissmartha

16 de jun. de 2014

I walked in 30 minutes before closing and was treated great! Shayne and Brad went out of their way to help me. Best service ever!

cmedina84

7 de jun. de 2014

We went in to buy a family vehicle and didn't have much to put down, however the people at BMW were willing to work with us to get the BEST deal for our family. THANK YOU BMW for being such a GREAT TEAM & making it happen!! To Arsenio you were awesome!! Thank you for being honest & not putting pressure on us to purchase, instead guided us through the process! For any one buying a BMW...NEVER EVER buy from any other place, ONLY COME TO THE BMW OF VISALIA...THEY ARE THE BEST!!!!

JLPendl

30 de may. de 2014

After our car was totaled two moths ago, we began shopping for a replacement vehicle. Having previously owned a BMW that we had purchased from our local BMW dealership, BMW of Visalia, we decided to start looking there. Our shopping experience could not have been better. From start to finish, Client Advisor Frank Acosta and General Manager Miguel Castro could not have been more pleasant and helpful. The car had been detailed prior to our second visit and all documentation (Carfax, etc.) clearly explained. Negotiating a fair price was based on comparably equipped vehicles available in our area with a definite advantage being offered by Visalia. What really set our experience apart from past car buying adventures was found in the financing. With Frank and Miguel working with Bob Olsen, Bob was able to secure financing that will save us an estimated $2000 over the life of the loan. In short, they found us a better loan rate than the one we went to the dealership with! I had the opportunity to meet the owner, Vic Surroz after finalizing our paperwork and I thanked him. I have never had a better car buying experience. They truly went out of their way to help us!

Cbrumford75

26 de may. de 2014

We couldn't be happier with our purchase. It was one of the best car buying experiences. We drove from Redding, CA a 6 hour drive they had everything ready for us when we arrived. They had us back on the road in no time at all with our new car. Kevin worked on his day off to get everything approved and ready for us. We will definitely go back!!

melissa91

22 de may. de 2014

I have been going to get my car serviced and buy parts for my previous 3 series for a good time now and have always had a positive experience. Once I was ready to get into a newer car I returned to BMW of Visalia and I couldn't be happier. As soon as I walked into BMW Ed Fuentes came over to me and from there it was a wrap. He is such a friendly and honest person. He was honest with me the entire way, and he explained everything to me. Being a first time buyer it was a little harder for me to get the right APR from banks, but he went out of his way to get me the best deal. You feel like family when you are at BMW of Visalia, none of the intimidation tactics that you get from other dealerships. Not to mention the great price I got on my new 335 which was about 3k lower then in kbb. They definitely made me a returning customer.

danielboc

15 de may. de 2014

I previously purchased a 5 Series BMW in October 2012 from the Visalia BMW. This led me to go back and purchase another BMW for my mother. I didn't hesitate to re contact my previous salesman Ed Fuentes. Ed treats me and my family with respect and goes out of his way to please the customer. I am a local contractor here in town and I know what customer service is all about. Ed never disappoints and is currently looking to get us another BMW this year (2014). Id like to say thank you to every one we dealt with in the Sales department. The purchase of the BMW went smooth and outstanding. Go see Ed over at the Visalia BMW, you'll be pleasantly surprised with the customer service.

Cliff

13 de may. de 2014

After my wife's car was involved in an accident, we were looking for a good used car to replace our 2002 Honda Accord. She had been doing research on price, location, mileage and condition. She found a 2007 Accord with fewer miles and at a better price than other places she'd looked. We went to look at it at the Dealership. Shayne was our Client Adviser. He was very helpful and as we were getting ready for a test drive, were told that the brakes had a problem and that they would be fixed as part of the sale. Then the car wouldn't start. We were also assured the battery would be tested and replaced if necessary. The car is very comfortable, the brakes were fixed and battery replaced. All for a very competitive price. We were very pleased with the entire process and highly recommend BMW of Visalia to anyone looking for a well cared for vehicle.

syd11

13 de may. de 2014

My sales rep Kevin was a great salesmen! I got the car I wanted with no trouble. They where very friendly. Ill deff recommend them.

4freyes

7 de may. de 2014

My wife and I had been shopping for a vehicle for a few months, we had been looking all over the Valley.Then we decided to go to Visalia BMW. Well from the first handshake to the last. we were treated so well. We first met Ed, he introduced us to Bob, and then Brad. These 3 gentlemen treated us so well. Each one of them was so professional, they really took time to listen and helped find that perfect car we had been looking for. Ed was so patient with us, he listened to us and found the car wehad been looking for. Bob and Brad were great, they were able to help us finance the car witha monthly that we could afford. After we left the dealership in our new car, my wife and i talkedabout the service we both received and decided for future purchases, we would only deal withVisalia BMW. It was worth the drive.

lydia24

6 de may. de 2014

I was very happy with the great service and care that BMW of Visalia offered. I felt right at home and they did everything possible so that I could walk out with my 2014 BMW 328I I highly recommend them

MJ Oliver

24 de abr. de 2014

My husband and I bought our first BMW from BMW of Visalia. After a week of ownership, I noticed a bubble in one of my tires. We contacted the salesperson (Shayne), and he responded quickly. I was asked to bring my car in for further inspection. I wasn't certain whether or not the bubble was caused by myself (hitting a pot hole) or whether it was there when the car was purchased. Fortunately for us, the problem was resolved rapidly and without any grief. Within an hour, I had a brand new tire and a clean vehicle! I am very grateful for the service I received from the first time walking onto the lot. BMW of Visalia has shown great character as well as excellent customer service. I look forward to doing business with them in the future. This is my first, but definitely not my last BMW from BMW of Visalia.

Robin

7 de abr. de 2014

My husband and I made the drive to BMW of Visalia to check out a pre-owned X5 that we saw online. Unfortunately the vehicle was not available to test drive that day. Shayne Roberts pacified us by letting us test drive an X6 that was available. He is a fountain of knowledge when it comes to BMW's. We spent some time strolling the parking lot, admiring all the beautiful cars. Shayne explained BMW's many options for financing a new X5 if that was a consideration. Since it was closing time, we left with a lot of knowledge, but no car. The first thing the next morning, Shayne called to let me know that the car was all ready if I wanted to drive back down from Three Rivers. Then - he paused for a second and said, "I'm going to bring it up to your house. You shouldn't have to come back." Now, that's what I call great customer service! He brought the car right up and my husband and I got to test drive it on the roads that we drive everyday. I can't say enough about Shayne's competence, his laid-back salesmanship, and his undeniable passion for his product.

JAVIERFROMTULARE

20 de mar. de 2014

THE CUSTOMER SERVICE WAS EXCELENT. I HAD INFO GIVEN TO ME IN BUYING MY NEW CAR THAT HELPED ME. I WAS TREATED GREAT, BOB FROM FINANACE DEPARTMENT HELPED & SHAYNE ROBERTS GAVE EXCELENT SERVICE.

J.R.

20 de mar. de 2014

I recently purchased a new 2013 BMW 328i last September 2013. I was helped by Shayne, he took the time to explain the features of the BMW I was looking to purchase. Mind you, I was just going to look and do some research, although, I had been wanting to purchase a new BMW for at least 5 years. Shayne really made me feel at ease, and really took the time to give me an overview of what a BMW is all about. We went for a test drive, I was amazed on how fast the car drove, not to mention, it just was a great looking car! After a few hours, I decided I had to have this car, not only because it was a beautiful car, but, because Shayne really knows how to deal with customers, is knowledgeable about BMW's and not once did he make me feel pressured, which I greatly appreciated! Lastly, I have to mention that I personally know Vic Surroz, the owner, and we having been talking about me getting a new BMW for several years. I told him one of these days I will break down and purchase one. Vic is the one who told me when I was ready to go and talk with Shayne and he would explain to me everything I need to know to make a decision regarding buying a new BMW. My experience was so positive, that I was surprised that I made a decision to purchase the car that day, which was not my plan when I first got there...It was because of Shaynes' experience and professionalism, and my relationship with Vic Surroz. Thanks to you both and I am loving my car!

Socheat Sek

21 de feb. de 2014

This has been the best experience ever. Mr. Shayne found the perfect car for me. My family and I like the car very much. Thank you for your friendship Mr. Shayne.

richandjosie

20 de feb. de 2014

Service was great. They treated me real good. Got me exactly the price I wanted to be in. Went beyond my expectations. And Bob the finance guy was awesome.

Susan

2 de feb. de 2014

This has been the best experience ever. Shayne found the perfect car for me. A big shout out to Lisa thank you for your friendship :)

Sal Mora (superior truck lines inc.)

2 de feb. de 2014

The entire atmosphere of the dealership is very positive and helpful. I got a killer deal for my 2013 BMW 328i. Brad and shayne made it possible for my family and I to really enjoy our car. We searched near for a deal when all this time it was in my own backyard. Can't go wrong with BMW of visalia. If you are searching for a new or used BMW, the place to go is BMW of Visalia. They have a wide selection of BMW's to choose from. If you are like me and want class and comfort with out the big price, come to BMW of Visalia.

David Carlen

27 de ene. de 2014

I have done business with quite a few car dealers in my life, and this dealership takes the cake. From the moment i stepped onto the lot I was greeted with a friendly smile and even though I chose a to do my car shopping on the one day the dealership was undermanned and very busy the sales represenatives sought to my needs proptly juggaling customers flawlessly. When all was said and done i got a great car at a great price. They were very flexable with my trade in and the sticker price of the car. In fact after I thought I got the price as low as they were willing to go (which i was very happy to pay) the manager dropped the price another $1000.00, with out me even asking. I will most definetly be using this dealership for all of my BMW needs.

sara_saldivar

4 de ene. de 2014

Everyone at the dealership was very friendly. Really liked that the sales rep was not persistent - because of that we decided to return, once we ready to buy our BMW 3 series. They worked with our budget and we're very helpful with the financing. This is the third vehicle that we have purchased through a dealership and I would say that this has been the best experience. Everything was throughly explained and we left very happy.

rkorn74

27 de dic. de 2013

Best car buying experience my wife and I have ever had. Frank and the boys took the time to show us everything about our car and made sure we were comfortable throughout the buying process. When we walk in the door now, we feel like family. Great job Visalia BMW!

rsproshop

24 de dic. de 2013

Subject dealer had a 2006 Chevrolet Corvette for sale that I saw on line at Cars.com. E-mailed the dealer and received a call the following day. Visted the dealership and was greeted by Mr. Frank Acosta, who went above and beyond to make my visit an enjoyable one. Once the price of the vehicle was settled, the approval process was excellent, taking very little time to complete the transaction. I took possession of the vehicle today. The car was totally detailed and was immaculate, and to my surprise I signed new documents because I received a better rate on my loan. Now, that's what I call "wowing the customer". All parties, from the Certified Client Advisor, the Finance person, and the Sales Manager totally went out of their way to make my visit a pleasant and enjoyable one. I would recommend this dealer to anyone looking for a BMW.

Rich S.

13 de dic. de 2013

Purchased a 2006 Corvette last week from the dealership. I was greeted by Mr. Frank Acosta and I knew that Right then that I was going to purchase the vehicle. His customer service was outstanding explaining in detail from beginning to the end of the process. He, along with the Sales Manager and the Finance Manager went above and beyond to obtain the best financing possible. That is really "wowing the customer". I would not hesitate to refer anyone to this dealership.

Jakeondrums

13 de dic. de 2013

Very helpful. Kevin followed up with me after sale to ensure everything was still running smoothly. Gave me options with financing was able to work with me on a great deal.

carmensoto

2 de dic. de 2013

Great staff,friendly and they communicate well with each other. Staff went through great length to make me happy, with out hesitation or made feel uncomfortable. Always with a smile... Highly recommend this place. And yes I will return in the future:)

rpechon

2 de dic. de 2013

I've owned BMWs for many years and knew there would be a time to replace my aging vehicle. I have looked for some time, talked with many of the sales staff, asked many questions, and taken many of their vehicles for test drives. I finally purchased a new BMW, much to the relief of the sales staff. All of the sales staff have been patient, helpful, and respectful. Special remarks for those who helped make the final decision and sale possible, notably, Frank, Ed, and Brad in new car sales, and Bob in finance.

Steve456

2 de dic. de 2013

I appreciated the the manner in which I was treated, it was respectful and appropriately friendly. Shayne, the manager and Bob were very honest and forthright during the entire process. I have nothing but praise for the entire process.

mhurick

27 de oct. de 2013

We will recommend BMW of Visalia to all of our friends and family. Our salesman Kevin Duarte was so professional and knowledgeable about the car. He explained everything to us. He was very courteous and kind to work with. The sales manager Brad made us feel so comfortable at your dealerlship, he was also very professional and nice to talk with. The Finance manager Shane was also very professional and explained all the paperwork to us. We truly love our new car. BMW of Visalia madesuch a positive experience for us in leasing a new car. Im sure we will return to BMW of Visalia in 36 months to lease or purchase again.

M301A31X

27 de oct. de 2013

I had looked at other cars at other dealerships and left one because I believe the sales agent had just come back from a three martini lunch!! I next went to BMW of Visalia where Frank showed me a new BMW 535i. He was very pleasant and very patient showing me all the features of the car. He really made a huge difference; I felt like he was taking care of me - not just pushing a car. He let me take it for a test drive and i LOVED the car. I had leased a Cadillac and they may all the arrangements for the switch for me - every thing was so easy! They gave me a good deal on my new lease and I am very, very happy with BMW of Visalia. I will now be a lifelong customer there. I have to take my new car in early next week to get the XM radio put it; they arranged for me to have an early appointment so I would not be late for work and a loaner to boot!Victoria Gerken MD

frontierhighschool

25 de oct. de 2013

excellent customer service i am very satisfied, this was the best car buying experience ive ever had the salesman eddie made it so hasslefree i will definetely recommend this dealership and will also go back for my next bmw

TH2014

23 de oct. de 2013

We are returning customers, after six years of owning our first BMW decided it was time to upgrade to a 2014 model. Looked at one other dealership out of the area, but wanted to buy local if possible. We returned to BMW of Visalia where Frank was able to locate the exact vehicle that we were looking for and made us a "no hassle" deal. We were very pleased with the customer service from Frank, during and after the sale. He has followed up with us to confirm our satisfaction of the car, and to make sure that we are welcome back at any time to answer questions on the vast options on the car. We would definitely recommend this dealership and Frank to others. Another reason that we stayed with the BMW vs other luxury cars is because of the local dealership and not having to drive an hour or more to get the car serviced. We have had BMW of Visalia service our previous car for the past six years and have been pleased with Steve's management of the service department.

mvee

14 de oct. de 2013

BMW of Visalia is just simply amazing! They make dreams come true for adults! :) This is my second purchase and I will come back here no matter how near or far I live. My very first experience I came for an X5 however at the time, I was not financially ready to make that purchase so Ed drove up with a 5 series that I absolutely fell in love with at first sight! Ofcourse, he made it possible for me to walk out with my very first BMW with such a pleasant experience and no pressure to purchase but I couldn't resist the beauty of owning a BMW. Anyway, two years later, I moved to the Bay Area and I drive by a BMW dealership everyday on my way to work and I always look at the lot to see if maybe one day I could upgrade to an X5 since that has been my dream vehicle! I still visit my family often in Visalia and every time my car needs service, I'm still very loyal to bringing it to Visalia BMW to maintain the service. My boyfriend and I stopped in one day while we were in Visalia, after a bubble in my tire we saw Mike Castro and he stopped to talk to us. Somehow we ended test driving the X5 and I fell in love with it all over again but we didn't make a purchase that day because I kept convincing myself I should wait a little longer. We came home that evening and I couldn't stop thinking about it! About a month later, I went to Visalia to visit my family and I knew my car needed an oil change so I made an appt. with the service dept. to bring in my car. The week before my appt. I text Ed Fuentes and let him know I will be bringing my car in for service and maybe he should play with some numbers for me with the finance team to see if I can make the X5 purchase if the numbers are right in the budget. That monday morning, I took my car in and met with Ed again and ofcourse he worked miracles and made my dream come true. Again, the repeat purchase was such a pleasant experience I would recommend this dealership to all my friends and family! I walked out with my dream vehicle, 2013 BMW X5 Premium Black on Black and just beautiful!!!!!! I am in love with my purchase and I would do it again and again! They truly treat you like family at Visalia BMW, what place do you know that will remember you by your first and last name, then to top it off know so much about you, your circumstances, and all the little details about what you shared during your first purchase??? I don't think most dealerships are that committed to their customers. I have to say, Ed and Mike are just simply amazing and they do a phenomenal job in making their customers happy. Let me say one last thing, I have so much confidence and trust in BMW of Visalia that I have Ed and Mike personal cell phone numbers saved in my contacts! And I hate saving people's number on my phone! lol.. Keep up the great work BMW of Visalia! You guys Rock!!!!!

tcarvalho33

1 de oct. de 2013

Best car buying experience! Frank and Mike go above and beyond to make sure you are happy through out the entire car buying experience. If I could rate them 10 stars I would! They have even followed up twice to make sure that I am completely satisfied with my new car! I will definitely buy from them again. This was my second vehicle I have purchased with them and will continue to be a loyal customer. I have dealt with their service dept. In this past and I would rate them 10 stars as well, if I could. Steve is extremely helpful in making sure all repairs and maintenance are up to the customer's standards. I can't say enough about Visalia BMW!!

Chernandez9993

24 de sep. de 2013

Over the years I have purchased a number of cars from different dealerships. By far my experience at the Visalia BMW dealer ship has been the most enjoyable. Brad and Frank were awesome. Customer service could not have been better. Frank took his time and went over the details of the car and showed me a number of times how everything worked. Frank made sure that I understood everything before I left. Every person that I came in contact with at the dealership acknowledged me and welcomed me. The paperwork was explained to me in detail. I will definately recommend Visalia BMW.

chelle13

18 de sep. de 2013

While in the market for a BMW we looked at several venues and dealers. After visiting several places and doing our internet research, we found BMW of Visalia to have a greater selection based on what our needs and wants were. Their team was extremely professional and accommodating. We met with Ed (Edward Fuentes) whom is an extremely knowledgeable BMW team member and our experience was beyond expectation. Ed was able to provide us with great pricing and options on an awesome 5 series BMW and we drove it home the same day! The whole process was very transparent and it was by far our best car shopping experience ever. Towards the end, Brad (GM) helped us through the paperwork process and our pleasant experience continued. I would certainly recommend them and their dealer over any other in the area. Thank You Ed, Brad and BMW of Visalia for helping us!Michelle & Durien

dfuentes

11 de sep. de 2013

I had an excellent experience at this dealership! The salesman Edward Fuentes was very knowledgeable of the car. He took the time to listen and focus to my needs. I was able to get a great deal worked out without any hassle! The guys were very friendly and willing to help out any way they could!

fjgomez777

31 de ago. de 2013

Easy hassle free experience.knowledgeable guys answered all of questions about my BMW 525i. Financing was straight forward and they worked well in the bargaining process. I walked out happy with a great car and a great bargain!My experience was hassle free and surprisingly without any mind games from the sales people.straight forward, friendly people truly earning my bussiness!!!

MWBMW

26 de ago. de 2013

I drive a distance to this dealership with every visit. It is completely worth it and the service is second to none. For almost 6yrs through multiple cars and lots of tires, this dealership in it's entirety is Fantastic! I currently have my finest car yet and extra special thanks to Ernie, for understanding exactly what I meant when I wanted to put the 'icing on the cake' . BMW of Visalia is five star!

Josetteh

15 de ago. de 2013

They were very friendly and helped to answer all my questions before we purchased the car. The car was clean and the deal was finished up very quickly.

Kylerhenny

12 de ago. de 2013

He was a respectable gentleman whom I believe helped lead me on my way to a great buy. Also I found the dealership to quite exquisite.

ds65erret

22 de jul. de 2013

Great buying experience. Very cooperative. Clean dealership and friendly, competent service. Got to know our salesman Shayne, very well. We would rerun in a minute. Great car too!

ZoannaLuth

19 de jul. de 2013

This is my 2nd vehicle from BMW of Visalia. My first purchase was 3 1/2 years ago and I've continued to utilize the dealership for service or maintenance work on my car. When it came time to trade in for a new BMW, I was truly happy when BMW of Visalia had what I was looking for. I had the pleasure of working with Brad on the financing end of both my purchases and appreciate the no nonsense fair approach to packaging the sale of the cars. I met Shayne on my current purchase and am again please with BMW's approach to car sales. There is really no 'selling' the car at all. If you want to buy it, they will facilitate it. You won't get some overbearing pushy sales person who makes your experience unpleasant. You get a knowledgable individual who is there to accompany you thru the paperwork process and make sure your needs are met. This includes setting up any after purchase special requests, like tinting the windows or maybe adding accessories, or whatever. With BMW's Certified Pre Owned warranty, I know I'll be well taken care of at the dealership if any issue comes up. And with my service plan, I can happily drop off my car, enjoy my loaner, and get an oil change all included with my purchase!Thank you BMW of Visalia for another pleasant purchasing experience - and Congratulations on you Circle of Excellence Award!

sigmaman

18 de jul. de 2013

There is a thief in the service department! Do not leave any valuables in your car when you get your car serviced here. My USB was stolen during a brake job. The USB was connected in the center console for the radio. They had no business looking in the center console to do a brake job. That means someone purposely was looking thru the car to find something to steal. Called the service advisor back and was told he was going to tell the manager. Manager never called us back. I'm not pissed about the cost of the USB. They cost about $10. I'm pissed that my trust to have my car fixed from a well-known dealership is now gone and that thieves are allowed to work there. Do yourself a favor and empty out your car before leaving it with these theives

MnAJones

18 de jul. de 2013

Awesome dealership, best experience ever. Shayne helped us in every way possible and answered all of our questions. We are extremely happy and we will go back for our future purchases.

dhudson25

18 de jul. de 2013

I made an online inquiry regarding a BMW 750 Li and from the time I clicked the submit button on the contact form, Brad and Ed assisted and communicated with me thereby making my experience a remarkable one. These two are awesome and worked very hard and satisfied my every need and concern during the purchasing process. I live in Texas and Ed and Brad made me feel as if I were in their dealership throughout the entire process. I will definitely refer all my colleagues, relatives, family, and friends to Visalia of BMW. Top notch customer service, great price, and AAA quality of work! will definitely use again.

Missdawn212002

11 de jul. de 2013

We had an excellent experience at this dealership! We came in and were able to get a deal worked out without any hassle! The guys were very friendly and willing to help out any way they could!

George2013

10 de jul. de 2013

I was very pleased with the phone calls and the caring attitude toward my purchase. The service was great. They handled the paper work very quick, I was in and out. I love my new BMW!

Quassimotto

27 de jun. de 2013

Shayne was outstanding and the management backed his every move. They are highly motivated to ensure you leave satisfied. Great experience which I would highly recommend.

mario12013

22 de jun. de 2013

I test drove this used BMW with Eddie, so it happened to be a car in a great condition for being a 2009 BMW 325i, and also Eddie was able to speak in my language and direct the test driving by showing how the vehicle responds to every driving situation, then at the dealership Eddie and Shayne managed the financing and price negotiation in a very flexible way, so then double thumbs up to the quality of the used BMW's and the Staff of BMW of visalia; i am really enjoying driving this 328i.

PatPalmer

21 de jun. de 2013

For me, car buying is very unpleasant. However, this experience turned out to be a very pleasurable one. The people at the dealership worked to accommodate my needs and I look forward to a continued relationship with them. Everyone was excellent!

Lalauren

21 de jun. de 2013

Had an amazing experience at the BMW dealership of Visalia. Eddie Esparza was a great sales associate, everything was amazing from the red bow on my car walking up to see it, to driving my car off the lot!

reidadamsdenner

6 de jun. de 2013

I thought that the sales person was an effective communicator and very easy to deal with. He knew the different cars very well and could comprehensively explain how all the various options worked.

Vacmartinez

28 de may. de 2013

Customer Service was wonderful!! Shayne and Brad really went above and beyond to get us the Best deal and stay and in our payment range!!

Feirce27

27 de may. de 2013

I had a awesome experience at this dealership, I not only got great customer service but also a great deal on a car. I was very well informed of what I was getting and what to expect in the future from my car and the dealership. BMW really looks out for thier customers and provides the necessities for a happy customer- I would definitly recommend this dealership to a my family and friends, thanks brad and shayne, I love my car

LindsYoc

25 de may. de 2013

Working with Shayne & Brad to get my dream car was awesome! So knowledgable and friendly! I will and would definitely recommend going through them for a new vehicle!

neahw09

17 de may. de 2013

PHENOMENAL IN EVERY WAY!BMW of Visalia provides top notch customer service, quality vehicles and very competitive pricing. I just LOVE these guys! No sleazy sales pitches, no pressure, no gimmicks. If you are looking for a knowledgeable sales person, ask for Shayne! He was extremely courteous, friendly and helpful! If it wasn't for his assistance, I probably wouldn't have been able to get my new-to-me car! Shayne, Mike and Brad thoroughly understood my credit issues and they were able to finance me directly with BMW and with a great interest rate! Everything about BMW of Visalia is about the customer! I found the perfect vehicle and never once felt like anyone was trying to sell me something. They readily provided a CarFax and had lots of information about the vehicle to ease my concerns about purchasing a used vehicle. All the pricing and financing information was explained in full; unlike some dealerships who beat around the bush and can't seem to explain their figures. BMW of Visalia provided extensive information regarding my trade in, the used vehicle I was purchasing and all aspects of the financing and warranties. I have had a lot of experience with car-shopping and buying before and I have to tell you, BMW of Visalia is in a class of their own!

Rebamac

17 de may. de 2013

Bought my third BMW from BMW of Visalia on the 15th. Shayne showed me the perfect X5 and I fell in love with it. He Is very knowledgeable of BMWs and this was evident as he could answer all my questions. He is a "no pressure" sales person and went out of his way to work with me and make sure I got the ideal car. I appreciated his honesty and efforts to make sure I was happy with my purchase. Brad (Finance Manager) is a money magician. He found the perfect loan and stayed within my budget. Brad has been in the business for a long time and he has great financial contacts. He goes above and beyond to work with you until you are happy with the deal. Mike, the owner, greeted me and stopped to chat for a while. He even helped with the purchase process. I have purchased vehicles from various dealers and BMW of Visalia is the only dealership I have purchased from that the owner interacted with the customer. Usually, all you see is the owner's picture on the wall! Customer service is important to BMW of Visalia and this is evident as Mike has certainly made it a priority everytime I have been there. This dealership is very personable and professional. The sales and service staff are excellent and you can't go wrong buying a vehicle from BMW OF VISALIA. My thanks to all.

bossylicea

14 de may. de 2013

I would like to recommend Visalia BMW. The Staff was extremely knowledgeable and worked with me to get the best deal within my price range.

Seancyahn

12 de may. de 2013

(5-12-13) I came in this afternoon to buy a BMW. First off, I was approached by Shayne (salesman) in a very laid back way, showing no sign of a typical pushy salesman. He was very knowledgeable and personable. Needless to say I felt I was in good hands. After telling him what I was after, he found the best car for the budget I set for myself. When he pulled the car around for me to see my jaw dropped. I was immediately in love! He showed me all the bells and whistles of this beautiful BMW which astounded me to say the least. We worked up a deal for the car, and to my surprise, they worked with me to make sure I was happy all the way around. My credit is very bad at this time, but Brad (Finance Manager) made it happen. He found a bank that was willing to work with me! I was so happy that these two guys helped me out today. If you are looking to buying a BMW, go to Visalia BMW! These guys are the best bar none! I am a very happy customer that will be back to buy my fiance her BMW soon!

tavoe77

10 de may. de 2013

I had the best experience ever from a dealership during my time at BMW of Visalia. I have previously purchased 3 other cars from other dealerships. Shayne was outstanding, I could tell that he loves his job. His knowledge of all the BMW's is very impressive. He did not attempt to pressure me into buying my BMW what so ever, that is very refreshing. I purchased my BMW on 5/9/2013 and I even made another trip to a different dealership just to compare and let me tell you the other dealership was very disappointing. I came back to Visalia well after closing and they were still there to close the deal for me. Brad was outstanding, he worked with me on a couple of things that my car needed. That meant so much to me because it showed me that he really cares for his customers. Because of Shayne and Brad I will definitely recommend BMW of Visalia to my friends and will go back when I am ready to purchase my next BMW.

jjohn93292

29 de abr. de 2013

In the past my wife and I usually purchased a Cadillac when we were in the market for a new car. We decided to stop in at BMW of Visalia and look at the 550i. We met with Shane and test drove of of their vehicles. Shane was very friendly, knowledgeable and insightful about the BMW line of products. We loved the car and purchased it. Our overall experience with the staff at BMW of Visalia, Shane and Manager Mike Castro was great. We have already recommended this facility to friends and we will return their in the future when in need of a new car.

ovargas

29 de abr. de 2013

Excellent service! ! This is my first car loan and never in a million years did I imagine it being on a 2006 bmw 5 series. Thank you shayne and brad!

bevon

28 de abr. de 2013

The dealer was very friendly, considerated and patient and went out of his way to make the experience of buying a bmw very easy and enjoyable.

Stickman

25 de abr. de 2013

Those guys made it happen when i didn't think it would happen but now I have something I'm happy with driving every day thank you guys

smookums91

22 de abr. de 2013

We had a excellent experience buying our BMW for Edward Fuentes. Edward gave us EXCELLENT customer service and went out of his way to make sure we got the BMW we wanted......what a professional car salesman Edward is. The finance director Brad Maples gave us excellent customer service too and went out of his way to make sure we got the best price on our BMW. We will definitely make sure we put the word out to our family and freinds how BMW from Visalia treated us with EXCELLENT customer service and will buy another BMW from you guys again!! Thank you again Edward & Brad for all you have done for us.....We are very HAPPY with our BMW! : )Bruce & Melissa kelsey

mcserr89

30 de mar. de 2013

The staff at BMW was very friendly and soooo down to earth! First time we've ever left a dealership after purchasing a car, not feeling rip off! I highly recommend them. Best experience ever!

Jdfribe

25 de mar. de 2013

I would recommend BMW of Visalia as it was my first BMW purchase and Shayne,RC, and Brad made it amazingly smooth. Shayne was really knowledgable and patient as we worked towards the right car. Brad didn't haggle on the price and came through on a great interest rate.

aprils13

18 de mar. de 2013

I wasn't expecting to buy a BMW, but Shayne and Brad worked with me, and made it a reality! They listened to what I wanted, then found the perfect match for me. I highly recommend BMW of Visalia, for the best in sales and service! Thanks Guys!!! :)

snakedoctor3

14 de mar. de 2013

My BMW experience was the best car buying experience. Starting with Mallory Campbell in setting up my appointments and working around my hectic work schedule. Mr. Shayne Roberts, my sales Advisor was instrumental in introducing the BMW brand to me and working beyond close of business hours to have all of my questions answered. Mr. Roberts worked with my schedule to make sure that our meetings are always productive and not rushed. He offered me options and pretty much picked the best car that suits me best. Not only that we found a car that had the options I wanted, but we found THE car. To this day, Mr. Roberts still follows up with me. Mr.Mike Castro provided me the smoothest financial/paperwork process. He gave me the fairest deal on my trade-in. He also made sure that I was comfortable with the numbers we drew up. Mr. Castro pretty much set me up to drive home with a smile. Overall, the team was very genuine in the negotiation process; not once I felt haggled or pressured. I am glad to have switched to the BMW brand. I had other dealers to choose from. Somehow, fate led me to BMW Visalia. I am glad to follow my instincts. Thank You Shayne, Mike, & Mallory.

dale3frevr

8 de mar. de 2013

jarod77

8 de mar. de 2013

Great buying experience! Nice newer facility! Sales person was very helpful and to the point! Didn't get the run around that you usually get when buying a car.

cnpeterso

8 de mar. de 2013

The salespeople of BMW of Visalia provided a very friendly service. They were responsive to my questions and concerns. I didn't feel that they talked down to me because I was a woman. I felt I received a fair deal.

dopey635

6 de mar. de 2013

Purchased a custom order BMW X3 from this dealership. I Love the car, but more than anything I loved the experience I had at this dealership! Everyone was very friendly and accommodating, especially Shayne Roberts and Mike. All of my questions were always answered honestly and on a timely manner. I was never pressured into purchasing anything I did not want like other dealership and they valued my time. If you live in the Central Valley area and interested in purchasing a BMW I highly recommend this dealership and sales associate Shayne Roberts.

Jplascencia

6 de mar. de 2013

Staff was absolutely awesome! Helpful and very friendly. In and out, worked with what we wanted and got us a great price. Two thumbs up!

jaimenkari

26 de feb. de 2013

From the very beginning we were met with the most respect and genuine professionalism I have EVER experienced while car shopping. Shayne was very knowledgeable and customer service oriented definitely NOT the stereotypical salesman. Brad made the most times painful experience of maneuvering through the scary world of finance a breeze and even gave some extremely valuable tips. When we came in to sign paperwork, they had a few other customers but Eddie made us feel right at home and while we waited gave us a little introduction on how to work all the gadgets in our new x5. THANK YOU BMW of Visalia!!

summerlovin74

26 de feb. de 2013

I just purchased a certified pre-owned BMW from Shayne and RC. Great guys to work with no high pressure to buy. Shayne really knows BMW's inside and out - very knowledgeable. He called me the day after I bought the car to check in with me to see if I had any questions or problems with car. It's those special touches that will bring me back to Visalia BMW. Brad worked the financial end and got me the payment I wanted with a low interet loan. I found all the staff at Visalia BMW to be friendly and very professional. I highly recommend Visalia BMW!!

Melinda77

30 de ene. de 2013

All staff I met was courteous and very friendly. BMW of Visalia's customer service solidified my choice for purchasing a new BMW. I am very happy with my vehicle and the dealership,

skyers36

27 de ene. de 2013

Right when i came to the lot shayne was there to help me get what i wanted and worked until i did now i have an excellent bmw

Jbrannon08

23 de ene. de 2013

I just purchased a a certified preowned BMW for Shayne and Mike and had a great experience at BMW of Visalia. They were very professional and did not make me feel like I was being "sold". I would highly recommend purchasing a car from them.

brockhansen

18 de ene. de 2013

Shayne (customer adviser) is very knowledgeable and he delivers the high level of professional service one would expect from a luxury brand like BMW. The finance officer (Brad) was a pleasure to work with and provided a low pressure environment. The sales manager (Mike) is extremely friendly and down-to-earth. Overall, the team at BMW Visalia made sure my purchase was an enjoyable experience.

Michaelharo

18 de ene. de 2013

Great experience! Shayne Robert helped me get the car I wanted for a great price. Everybody so nice and friendly. I would recommend to everbody!

Josh & Lynn Pearson

17 de ene. de 2013

My wife and I have been shopping online for some time and recently decided to take it to the next level. We decided to go test drive some used BMW's to see want my wife would like. For the last 20 years she has driven SUV's, so it was important for her to test drive several different models. I've owed several BMW's over the years and can't imagine owning anything other than a BMW. We showed up at BMW of Visalia and we were greeted by Ed Fuentes. Ed was very knowledable about the cars, professional and had a great sense of humor. I explained what we were looking for and he was very accommodating. We started off with both new and used 3 series and then graduated to the 5 series. My wife ended up falling in love with a 2010 528i M-Sport Sedan. We didn't purchase that day because I wanted to make sure that was really what my wife wanted. I received a follow up phone call a couple days later from Monique thanking us for visiting their dealership. A day later Ed had contacted me to see if we had any other questions and that the BMW that my wife liked was still availible. We went back then next weekend to drive the car again with the intention of purchasing. We were able to nogatiate terms with Ed and Brad the Finance Manager with no pressure. That was Saturday evening and Sunday's they are closed so we returned Monday night after work tho pick up the car after if had been properly detailed. The 528 was parked inside the building in the presentaion area shining under the lights. Ed did a fantastic job explaining and setting up the car for my wife. He went into detail how the operate the vehicle including setting up the driver's seat, cell phone, garage door, and even pre-setting my wife's favorite radio stations. I've bought many new cars, including BMWs, over the years but I never received the kind of customer service that we received from BMW of Visalia. If you're in the market for a sports sedan or coupe, I highly recommend visiting Ed Fuentes and making the extra effort to travel to BMW of Visalia. You won't be disappointed.

M.delgado

16 de ene. de 2013

My first experience with BMW of Visalia was great! My initial contact was with Eddie. We had a nice easy talk about the z4 I was interested in. He was friendly and not pushy. I went back, a few days later, and met with Shayne. Shayne was extremely professional and very knowledgeable about the z4. With the help of Brad I was able to reach an excellent financial deal. Thanks to BMW of Visalia.

rodney sell

12 de ene. de 2013

Shayne Roberts was very knowledgeable and went the extra mile to meet our needs. Shayne Roberts was very professional and friendly his customer skills were outstanding. I would recommend BMW of Visalia to all my friends.

Peggy

3 de ene. de 2013

I just bought a new 328 BMW and I couldn't be more pleased!!!!! I love the smooth ride, luxurious interior, and modern features. I was also happy with my experience at the dealership. The sales rep, Shayne, took his time and answered alll the questions or concerns I had. The follow-up attention I received after the purchase was also exemplary. A couple of days after the purchase they set up an appointment to fully detail the car and activate the satellite radio. The service was quick and they did a great job! They also encouraged me to call if I needed any assistance or had more questions. I would definitely recommend this car and dealership to anyone.

DaleO

3 de ene. de 2013

While shopping around for a BMW we came across their cars online. Made a detour and stopped in while traveling to Fresno from the Coast just to look around. Got great help from Ed Fuentes while looking about the lot. He was very well schooled on BMW's and his inventory. They gave us the opportunity to take a car to try for the rest of our trip to Fresno. We returned two days later and bought the car.Overall, a great buying experience. Love the car.

P1D50

28 de dic. de 2012

My initial contact with this dealership was with Mallory via online inquiries. Mallory was very prompt in responding, professional and friendly. She set up an appointment for me to go in to view the vehicle I was interested in. Once I made it to the dealership I dealt with Shayne. Shayne was also very professional but friendly and very helpful. He made my family and I feel welcome. Shayne was very knowledgeable about the vehicles and pointed out numerous items to me that I was not aware of. He made me like the vehicle even more than I already did. I then dealt with Brad regarding the financing. Brad too was very professional. He took the time to explain what he was doing while we were waiting for the paperwork. He went out of his way to make sure we were satisfied with our purchase. He was friendly and helpful and did not waste much of your time which was appreciated. I highly recommend this dealership. I drove almost 2 hours to buy my vehicle there and I would drive 2 hours again now that I know the high level of customer service they provided. Two thumbs up.

Tammie and Robert Casper

25 de dic. de 2012

Salesman Eddie and Finance Manager Brad were extremely helpful in our BMW purchasing. We could not have asked for better service.

Batres85

20 de dic. de 2012

As soon as I walked in I knew this was the dealership I was purchasing my car in. Shane was very knowledgable with their cars and took all the time needed for me to choose the perfect car for my family and I . Mike the manager was very helpful. Shayne, Brad, and Mike all worked together to get the numbers in range of comfort for my family! Thank you Bmw of Visalia ! You guys are awesome !!!! - owner of a beautiful BMW 535i

CassieFite

19 de dic. de 2012

I had a great experience working with Ed and Brad. Ed was so knowledgeable about the car I purchased and Brad worked his magic in Finacing. I laughed and enjoyed myself the whole time. Totally Professional. 5 star service.

Prncessao

19 de dic. de 2012

They where fantastic went beyond my expectations. Highly recommended! They treated me with respect accommodated to my busy schedule and did everything possible to meet my needs. Thank you so much!

chaners1

14 de dic. de 2012

My experience with the guys at BMW Visalia was great. They were very knowledgeable about the car I was inquiring about and were not pushy like some of the other dealers I went to. I'm from LA and actually never went to Visalia. I knew enough about the car and after several conversations with Mike, Ed, and Mallory, I felt comfortable enough ordering the car for delivery based on what they were describing over the phone. Ed actually drove the car all the way to LA to my house! We signed papers at 9pm in the comfort of my living room. Now that's what I call service. I wish they were closer to me in LA as I wouldn't want to go anywhere else for anything BMW. But too bad I'm in LA! My wife and I are thoroughly enjoying our Z4!

Cassiefarnham

9 de dic. de 2012

Great dealership ! I had no credit and brad still managed to get me a 100$ payment on a brand new BMW x1! Best dealership ever!

Eliz Baez

5 de dic. de 2012

Very professional from the beginning. Helped my mother and I find the right car very quickly. Character, comfort and service was perfect. Definitely, going back again when I get another car.

Lovo Castelar

30 de nov. de 2012

The best BMW DEALER COSTUMER SERVICE EVER.!!!! 100% GOOD !!!!! Thanks To Shayne Roberts / Brad Maples / Mike Castro. Thanks again! Ohhh and Thanks to MALLORY CAMPBELL

Deeders2012

27 de nov. de 2012

Dealing with the sales staff at BMW of Visalia was an awesome experience. It was apparent to us the general manager believes in customer service which is very refreshing. I highly recommend BMW of Visalia to anyone interested in purchasing new/used vehicle.

328i Owner

27 de nov. de 2012

Last week I visited BMW of Visalia to purchase a used BMW. Ed Fuentes helped me choose the car and took the time to answer all of my questions concerning the vehicle. Ed was very knowledgable and did not rush the sales process. I am very happy with my purchase.

BMW_driver

26 de nov. de 2012

Last week I was shopping for a used BMW 3 series. I had previously purchased a used BMW from BMW of Visalia, so I decided to start there. Shane helped me pick a car, informed me about the features, etc. And Brad took care of the financial part of the purchase. They were both very helpful. I am very happy with my purchase.

Talwin01

13 de nov. de 2012

Brad and Shayne definitely worked their magic. Had very little credit history established, but they got me in a certified pre owned BMW with a great interest rate. They even knocked money off the price of the vehicle. If you are looking for a BMW dealer, look no further, I highly recommend this dealer.-SeanProud owner of a 2008 335i

alissaball

12 de nov. de 2012

I have always dreamed of getting a BMW, I would describe it as my "Dream Car." Finally life circumstances permitted myself to get one. I did some searching around, but NO ONE compared to BMW of Visalia, the customer service and overall professionalism and friendliness was superb. The salesman Shane was extremely helpful and very informational, he knew all the perks and extras the cars had. I was surprised when Mike Castro the manager even assisted, I felt really special throughout my entire visit. And my last encounter was with Brad, the finance man, he was Awesome, I got an excellent deal and he even hooked me up with rebates I had no idea about or even had to mention. He was the "icing on the cake" for my visit, as he finalized all of it. lastly Ed set up my satellite radio, and gavve me a tutorial. I have bought many cars and have never expreienced the level of customer service and most importantly friendliness and good ethical standards, especially for a car dealership, I recieved. I would definatly recommend this dealership to anyone, and am pleased to say I will be a life-long customer. Thanks Guys!!!

Ilenegonzalez

9 de nov. de 2012

Outstanding service. Wasn't expecting to get a car next thing I know I was signing. Would definitely recommend Bmw of Visalia to anyone looking for a new vehicle.

Chris C

9 de nov. de 2012

I went to 3 different BMW dealerships in my search for an X5 and the experience I had working with Ed Visalia BMW was the best by far. He was very pleasant, knowledgeable, thorough, all without being pushy. I never felt like he was just trying to make a sale. Working with Ed was truly a uniquely enjoyable experience and I fully intend to go back to him in the future. I would highly recommend anyone looking for a BMW to give Ed a ring or at least shoot him an e-mail to see for yourself. He appreciated and respected my "let's get to the point with no games" attitude and was always honest and upfront. In addition to a great sales experience, working with the finance department was quick and easy. I was amazed at how quick and simple the process was. Ed has even agreed to come out to Fresno to pick up my car to take back to Visalia to apply a coating I purchased and has offered to take my vehicle to get the windows tinted the same weekend as well. The amazing thing is he offered to help me AFTER we had signed all the paperwork and was about to go on my way!! Purchasing from Visalia BMW was truly a wonderful experience all the way around. Class acts there to help in any way.

Aleksandrs

7 de nov. de 2012

The Salesman & the manager did not pressure into buying, shayne was very professional, buying my new X5 was very smooth and easy! Thanks a bunch.

Markchav

6 de nov. de 2012

Verify friendly and patient shane helped answer all our question so we can make the best decision. And Mike Castro was a big help in the finance portion of deal!

1Beemer

5 de nov. de 2012

I had bought a used 2007 BMW from this lot. Apparently it passed their BMW inspection. BMW died three days later off the lot. Also, I had issue with Brake light coming the day off the lot. So, not even first week, the battery had to be replaced and had to get Brakes issue(brake lights keep coming on and off) resolved and this pass their inspection? So, I was very pretty disappointed. Yes, they fixed the issue but I didn't get any apologize from anyone from the dealership.

privatebusinessaccount

2 de nov. de 2012

I came in about a month ago and started speaking with Shayne Roberts about a used BMW. I was thinking about a 3 series, but after spending several hours learning about the cars, and speaking with Shayne and the manager, Mike, I landed on an amazing 2011 535. The car is beautiful, and was as pristine when I picked it up as any new car on the showroom. Working with Mike the manager, and Brad in Finance was simple and didn't take long at all. Thank you all very much and I'll see you in a few years! I wouldn't shop anywhere else.

zamal

2 de nov. de 2012

I had always dreamed of owning a BMW, recently I was able to seriously start looking into a buying a new BMW. I kept putting it off to avoid dealing with the dealerships. Myself and people I know have had bad experiences at dealerships. So, I had a plan, I was going to check out the BMW of Visalia and if I did not like the service, I had plans to go to another dealership, so with my sister and cousin, I went to check out the BMW's of the Visalia dealership. What a pleasant surprise! My experience was far better than I could have imagined! As soon as we arrived we were greeted by Shayne Roberts, he answered all of our questions, he was very knowledgeable, showed us multiple cars, and even took us out for a test drive. It is obvious he loves the product he is selling. I did not once feel pressured. My sister who recently bought a car at a different dealership was very pleased with the service, level of professionalism and friendliness as well, she wished her car dealership experience could have been the same. Other dealerships can learn a thing or two from BMW of Visalia on how to treat future and existing customers, they are an excellent example. When it came time to get my BMW, Shayne and Mike Castro went above an beyond to get me qualified and get me the exact if not better car than I had expected. My BMW was delivered to BMW of Visalia in a timely manner. When it came time to sign the dreaded mile long paperwork, Brad Maples from financing, got me through it as fast as possible, all the meantime, explaining every single paper work in detail, I knew exactly what I was signing and the terms of my contract. The service department has also been great! I have no complains at all, only a million good things to say about BMW of Visalia, I am so glad I went to them first, and plan on being a future customer for years to come. I would give BMW of Visalia a 5 out of 5 star rating, 100%, A++++.

RealBMW'er

30 de oct. de 2012

BMW of Visalia was great. Everyone was very polite, professional, and down to earth. My buying process was fast and easy!! 1st time buying a BMW... I am one happy BMW owner. Thanks!!

X5 Owner

21 de oct. de 2012

My family and I recently purchased a used BMW X5. Our experience purchasing the vehicle was top notch, they made sure we were comfortable during the process and we appreciated the honesty of our client adviser Shane Roberts. Best part is if we have questions or need any help with figuring out anything technical, it's no problem getting in contact with them to help us out!

srobertshaw

17 de oct. de 2012

I dealt orginally with salesman Frank and then Shayne- My experience with both was excellent. However, after concluding over the phone what i thought was a final deal with Mike Castro (SM) (after many days of negotiating), I went to the dealership and was greeted by finance person Brad, whom began reducing the amount of my trade (eventually giving the original quote after he "called a few wholesalers", surprised me with a higher interest rate and even through in GAP insurance whithout asking me. When I refused the GAP insurance, Brad became agitated and was forced to shred the existing contract and re-do. Brad needed my wifes signature and she wasn't present so he sent the salesman (Frank) down to her office and he went over contract with both of us. Frank is a nice guy but really didn't know what he was doing with the finance piece, he's a sales guy. One day later, we had to sign parts of the contract that were missed the day before.Shayne did all he could do, understanding that the general manager and Brad would have final decisions. I've been in the car business myself so i know how the games played but to pull a fast move at the end of a deal is the reason car guys have a bad rep!This a BMW dealership and my expectation was maybe too high- First BMW and probably my last-

Navarro Fam

13 de oct. de 2012

I was refered to BMW of Visalia, and exclusively to ask for Ed Fuentes!!! He was extremely kind, and knew the product very well!! Thanks, and we will tell our friends and family to come see you,too!!!

recon8541

10 de oct. de 2012

Great great experience. I hate car shopping/buying... the pressure, the haggling, wondering if you are being taken advantage of, etc. However, the guys at Visalia BMW did a wonderful job. I had initially planned to shop around, as I was undecided between a BMW, Lexus, or an Infinity. By luck, I stopped by Visalia BMW first, and was impressed enough to completely forego the rest of my search. Everyone there was superbly helpful, sincere, and willing to help find the best car/deal/price for me. No up-sale tactics, negotiation tricks, or last minute hidden fees & costs. Shayne and Mike laid everything out for me, explained it thoroughly, and provided several purchase options for me to choose from. I can honestly say this was the easiest and most hassle-free and pleasant car-buying experience I have ever had. I would strongly reccomend them to anyone.Thanks guys,Mike

holquinlisa

8 de oct. de 2012

I was referred to Visalia BMW and I was very pleased with the customer service I received from the car salesman, Ed Fuentes and manager, Mike Castro. They were very friendly and they made me feel comfortable with my purchase. All of their service department staff are very pleasant and helpful. I would recommend anyone to Visalia BMW for their next purchase.

tammytran1016

3 de oct. de 2012

Shayne was my contact from the very start. He was very helpful and kind. He helped us purchase the vehicle of our dreams. I love everything he did for us and I definately would say that he was the kindest salesman that we ever experienced. Thank you Visalia BMW and we will definately see you again for business.

lisete_juanjose

25 de sep. de 2012

Great overall experience especially since buying not only first bimmer but also first used car. Shayne was really helpful and was always available to answer any questions. They worked hard to make the deal and really worked with me to get me to a payment I was comfortable, and even stayed well past closing time. Will be back in the future hopefully to buy a new one next time.

gregharms

17 de sep. de 2012

My wife and I were treated like royalty by all the staff at BMW of Visalia, and our sales associate Shayne Roberts was extremely knowledgeable about the products on the lot. He patiently and expertly tutored us on the awesome features and qualities of the car we wanted, and was completely professional and forthcoming about every detail of the purchase. I thoroughly enjoyed his personality and vast array of knowledge, and would seek him out for not only his expertise, but the enjoyment of his friendly and competent manner. When I moved onto the paperwork and financial stage of the purchase, I was expertly, quickly and calmly taken through the steps of that part of the transaction by Brad Maples, who was as professional and patient as Shayne, and also friendly and very knowledgeable. I could have spent more time with these gentlemen, just for the fun. I went away from this experience not thinking I was just sold a car, but initiated into the club of BMW ownership and invited into a group of new friends. I recommend this dealership for an exceptional experience and great value.Greg Harms - REALTOR

Joelyb

3 de sep. de 2012

This dealership has an Accessible, fair, direct, and honest staff. They have good follow-up. I know I will be able to contact them if I need any help with my new purchase. Will do business with them again in the future.

akbains

16 de ago. de 2012

We experienced a very friendly service but I am not convinced that we paid a fair price for our vehicle. The service department is excellent though!!

Rduran3228

12 de ago. de 2012

I bought a used BMW today. No pressure, no back and forth negotiating, just a very comfortable sales process. I would highly recommend this dealership and it's staff. I bought the car for me and my wife drove it home to Fresno. I think my wife is now in love with my BMW. I will be going back to BMW of Visalia for another one soon. Hope I get to drive MY new car soon. Thanks Ed, joe and brad for a great experience. Richard D.Sales Manager for a large ins. Co.

Raynde

11 de ago. de 2012

Went to the BMW dealership "just to look" went home in a 2009 740LI !!! Great car, great experience, not a fan of the typical "salesman" but Ed Fuentes was patient, friendly, (not pushy) and very knowledgeable. Unfortunately for Ed he had to repeat himself several times....Lots of BELLS and WHISTLES on the BMW. Everyone we dealt with at the dealership was very laid back and great to deal with. Would hightly recommend!!!

Rated R

9 de ago. de 2012

Just brought my first bimmer at the Bmw of Visalia. After weeks of car searching in the central valley, I finally found the right car for the right price. Everyone at the dealership were very friendly specially the owner and the salesman (Shayne) that helped me. I didn't have the best of credit but they were still able to help me get me approved. If your looking for your first or next bimmer I would highly recommend Bmw of Visalia and ask for Shayne the salesman you won't be disappointed.

bgross456

27 de jul. de 2012

I recently purchased a 2009 BMW 328i. My overall experience was positive and the sales staff provided excellent friendly service. Plus, the Finance Department provided extraordinary efforts with financing my vehicle. This is my second vehicle to purchase from Surroz. Again, the dealership welcomed me with a friendly atmosphere, making me feel comfortable during the purchase of my vehicle.

angg22

25 de jul. de 2012

Very good customer service. Shayne was very friendly and answered all my questions I had about the car. I was in and out of there in 5 hours. Had a really good car buying experience!

Perez7477

23 de jul. de 2012

As nervous as I was, the staff was very friendly and reassuring. The experience was a bit lengthy. I got there in the morning and did not leave there till after 5pm. I was starving!!! They should provide some snacks along with the water they offer! Atleast I was well hydrated.

dorianna54

23 de jul. de 2012

I received exceptional, friendly service, specifically from my sales rep, Shayne Roberts. The entire staff that I met is focused on outstanding customer service. The follow up was impressive.

Tanya3510

19 de jul. de 2012

I went in "looking" for a BMW and by the time I was done with the test drive I WANTED that car!! A huge thank you to Ed Fuentes for being so patient with us. Getting us the EXACT deal we were hoping for and for going the extra mile! In the last 22 years of buying cars we have NEVER had a salesperson deliver our car to us...an hour away! Thank you so much....I LOVE MY NEW CAR!!

myrel hobbs

19 de jul. de 2012

My car buying experience at BMW Visalia was fun and pleasurable due to the friendly,professional atmosphere each staff member showed. Ed Fuentes was the one that made this sale come together doing everything he could possibly do to meet my needs to get me into that one special BMW X3. From the time I talked with Ed on the phone until I met him at the dealership he was very courteous and extremely knowledgeable about the BMW automobile. There was absolutely no pressure, I made my offer, Ed presented it and "WALA" I bought my car!!,no games, no back and forth just a pleasant experience. If your in the market for a new or used BMW or just looking for something to do on a Friday or Saturday go check out the great inventory they have in stock, and while your there ask Ed to give you a tour their new facility, pretty awesome.

sal calvillo

13 de jul. de 2012

Dealer was very helpful in all aspects of sale including, knowledge of vehicle, car handling among others. A great dealership only took 3 hours to finish a DEAL. Thanks

Tmartindale

11 de jul. de 2012

Great salesman and willing to work within our price range. Great deal on the car! Awesome experience. I appreciate that if there was something we wanted done or that needed to be fixed, they did it promptly.

California335i

2 de jul. de 2012

Exceeded my Expectations! I had been going back and forth between a New and Pre-owned. When I decided on pre-owned with certain options, I was told that I would have a hard time finding it. That is when I came across my car online. I contacted Frank on the phone who gave me all the details about the car. Frank's honesty and professionalism impressed me from the start. I asked him if there was anything at all that a perfectionist would notice on the car. He sent me two photos of tiny little scuffs that were so small and discreet that I could not believe he caught them. Frank was able to arrange for my car to pass the rigorous screening to become a Certified Pre-owned BMW which to me was very important. I made arrangements to come to the dealership to pick up the car. When I arrived, they had detailed my car and had it in the showroom waiting for me. Frank took me for a spin on their test drive route which is more like their own private track near the dealership. The car performed as I knew it would. Then we sat down and Frank took the time to go through the manual with me as the paperwork was prepared. When it was, they had another surprise waiting for me. I had planned to use what I had thought to be great rates from my bank to buy the car. Using BMW financing, Finance Manager Jeremy Barnes was able to beat those rates by 2 points "How would you like to save some more money?" he said and he meant it. The next surprise was Frank insisting on taking me out for lunch at one of his favorite local restaurants. Back at the dealership they had been saving a final surprise for me. "Let us buy your first tank of gas." Vic Surroz personally came to thank me for my business. BMW of Visalia provided top quality customer service throughout the transaction. For a BMW enthusiast having their own "private track" is also a lot of fun. Providing exceptional customer service and competitive pricing, BMW of Visalia is excellent!

Carlos_75

9 de jun. de 2012

Shayne Roberts was very laid back, and for a moment, I did not think he as a salesperson. He was very low key and offered no pressure at all. We took a test drive, and there came out all of his skills!! He was totally knowledgeable about the car, that I felt that I was in a training class. I mean, I know a little something about BMW 525 series, but MAN... Shayne is a Library of Knowledge. He looked like the fairly ordinary guy, but man, what knowledge!!! Hats off to you Shayne.... WOW!!! Now no Client advisor is any good without some sort of supportive staff. My Hat's off again to the dynamic team that Mike Castro added to the over sale presentation. Being the General Sales Manager, you would think that he would be a stuff shirt, quite the opposite. I have purchased many cars in my life, and this was by far the most painless endeavor that I have ever encountered. Mike took on such a personal approach to the sale, that I thought he was buying the car......But the topping to the cake, was the bow on my car.... I had never in my wildest dream, think I would see or have that happen to me. These guys making buying a car FUN !!!! I just wanted to say thank you to Mike Castro and Shayne Roberts, the "Dynamic Duo" of BMW of Visalia.

Mlyons33

26 de may. de 2012

I can not say enough nice things about this dealership. The 2 gentlemen that we worked with were 2 of the nicest, most helpful people. I don't have one bad thing to say about this dealer, or the people that work there. They did their best to make it as easy as possible. Shayne Roberts and Mike Costa are genuinely nice people. They went above and beyond to help us find exactly what we were looking for. We couldn't be happier with our choice. Forever a Customer,Jeff & Melissa Lyons

shawn&kim

22 de may. de 2012

From the very start of our experience at BMW Visalia was just awesome. When we first arrived we were just looking and the sales team left us alone to look through the cars that they had available. After narrowing it down to a couple of BMW's our client advisor Shayne went through all the features both cars had, to help us make a better decision. After test driving and picking the BMW best suited for us we went through a very painless and speedy process of purchasing the 525I. The whole buy experience was a pleasure to go through with no sales pressure what so ever. If you are in the market for a BMW then I highly recommend the Visalia dealership. Ask for Shayne he is an outstanding client advisor that knows the cars inside and out.

dzraider

10 de may. de 2012

Let me start off by saying that one of my the most undesirable thing I must do in life at times is buy a car.The sales staff at Visalia BMW made it an easy and fun expierience.Ed Fuentes and Vic Sorroz were outstanding they were very helpful and went out of there way to make sure we got everything we were looking for in a quality used BMW. My wife and I left the lot very pleased indead, Ed did what he said he was going to do per our earlier phone conversation that week. We were concerned about buying a used vehicle but Ed came through with an extremly good value. We are very happy and will be buying our future BMWs from BMW OF Visalia. Sincerly David and Kathy Zorra

johndb

4 de may. de 2012

I used BMW's website to spec the car I wanted, then I contacted my insurance agency for the dealer invoice information. I then contacted fleet managers around California for the best price. The dealerships that initially promised just a few hundred over invoice turned out to be lying-- they were not ready to order the car, they told me the model was unavailable, etc. Other dealers, when they learned that I wanted a 328i Xdrive sportwagon, tried to talk me out of the car, or said they would charge list.Mike Castro at BMW of Visalia was honest and straightforward from the beginning. He ordered precisely the car I wanted at a very reasonable price, kept me informed throughout the process, then delivered the car to my door in LA and took car of my leased vehicle, which was not a BMW, even repairing it at a very low price to save me wear and tear charges.I would wholeheartedly recommend BMW of Visalia to anyone in or outside the area for a new BMW. This was the best experience I've ever had purchasing a new automobile.

M power

30 de abr. de 2012

Very fast and very freindly, they got me in the car I wanted with no hassle, no lies the BMW team made it happen. I have purchased two vehicles from them so far and as always the same excellent service.

mitchell and Donna

29 de abr. de 2012

Took no time at all to find us in the parking lot, answered all questions. Friendly . Made some coffee (no donuts) Castro had car washed twice.

rjfrench

29 de abr. de 2012

I had a great experience at the dealership. I was not there a minute, before I was greeted by Shayne Roberts. Shayne was not pushy, tremendously informative and very patient. He answered all my questions and asked his own that led to exactly what I was looking for in a car. He gave me different options in a variety of vehicles until I picked the one that I bought. After the initial paperwork processing, I was introduced to General Manager Mike Castro. The friendly service and positive attitudes continued, indicating to me that this is the standard and the culture at Visalia BMW. I will definitely be back and recommend this dealership to my friends and colleagues.

changito68

27 de abr. de 2012

Overall I had a very positive, no-hassle buying experience. Shayne was knowledgeable, professional, and friendly. The team really put in the time and effort to get me the car I wanted in as short as time possible. I was pleased and excited to drive off the lot in my brand new Imperial Blue 328i BMW!

Dogsahall67

26 de abr. de 2012

I went into this dealership knowing very little about BMWs and Shane Roberts was bery patient and helpful explaining all of the. Arious technologies available to me. I was taken for a test drive and even lent the car for the night to get a true feel for it before purchase. Mike Castro was incredibly helpful and personable as we negotiated a price we were both satisfied with. Their financing team did a great job getting me financed on top of my existing car loan as i intended to sell my old car private party. I could not be happier with the way I was treated and the service i recieved.

JNgarcya

26 de abr. de 2012

Overall experience was great. It was an easy going and smooth process. My Husband and I did not feel pushed or pressured in any way. Mike Castro and Frank Acosta took their time with us so we could pick out the best BMW for us. So if you are looking into purchasing a BMW. I would highly recommend BMW of Visalia.

mgoasis

25 de abr. de 2012

Commendation to Shayne Roberts, Senior Client Advisor -- I recommend him highly if you are interested in, or looking to purchase a BMW. It's because of people like Vic Surroz and Shayne, that I am a returning customer. ---Still thrilled about my new 2012 X3 35i Msport!

llkausen

24 de abr. de 2012

Our 2007, 525i was purchased at BMW of Bakersfield but serviced at BMW of Visalia. Due to the high quality of work and customer service, we decided to purchase our 2012, 528i from BMW of Visalia. We were equally pleased with the quality of customer service and attention to detail we experienced in the sales department. Friendly, considerate, thorough, and prompt - that's the BMW of Visalia experience!

gonzalesv

23 de abr. de 2012

I have never owned a BMW before so I was happy with the education provided to me by the friendly staff. I was allowed to take my time reviewing each car and was never rushed or pushed into a decision. Once I made my decision, the entire financing process went very smoothly and did not take a long time at all to be approved for financing. I was very pleased with Mr. Robert's and Mr. Castro's time and patience. I would definitely recommend this dealership to anyone looking to buy a BMW. I could not be anymore happier with my purchase and the vehicle itself. Great dealership!!!!

jameya

11 de abr. de 2012

I am a in the automotive industry, buying 553 contracts from over 350 "high line" Dealerships in CA, BMW of Visalia being one of them. I have "cut off" Dealers that are not up to the finest standard. Fair pricing, direct and honest dialogue with their clients, full disclosure, ethics, to name a few characteristics, are demanded to allow the business relationship to continue with BMW of Visalia and any other Dealership. I maintain client relationship after transaction's complete, mostly, throughout the term of the client's loan. Customers that buy or lease from BMW of Visalia are and stay happy, they buy multiple cars and refer friends and family well after the purchase transaction.I am getting my next BMW at BMW of Visalia and regret that's not where I leased my current one. I'll make the drive as soon as my lease is up, surely, much to the chagrin of my other BMW stores. I love the service, the prices, and the sincere attention they give to their customer's. Mr. Surroz, my lease is up in July, I look forward to leasing my next BMW from you and your advice prior.Great job BMW of Visalia!

visalia09

9 de abr. de 2012

Absolute worst experience I have ever had in a professional environment in my life. I was planning on purchasing two vehicles from this dealership and had set a final purchase price with the owner, Vick Surroz. Upon payment, he suddenly increased the price of the purchase beyond an additional 15 thousand dollars and stated that he mistakenly misquoted us and for some reason had forgot about taxes. This was after most documents were signed and we were ready to go out the door. We then spent the next three hours deciding on a final purchase price, after hearing constant apologies from Vick Surroz and stating that he would make things right. Vick Surroz stated many times that it was the best that he could do without losing money. He then suggested we break for lunch before signing the final papers and to come back shortly. After arriving back at the dealership Vick Surroz had sold one of my cars and asked me to leave the store. It is my personal inquisition that Vick Surroz called an interested customer while we were out for lunch and agreed on selling the car at a higher price than what he and I discussed. I am personally disgusted by his demeanor and have regretted merely speaking with him. His financial interests are far more important to him than your personal interests and happiness. Beware of him and his dirty games. I am in the process of filing suit against him and his dealership for negligence, breach of contract and violation of specific performance. I recommend BMW of Fresno or Bakersfield much more than this awful dealership and the belittling owner.

vcuellar

24 de mar. de 2012

My mother & I just purchased a BMW from their lot & received by far the best service ever!! Everyone there was genuinely kind & professional!! I definitely recommend BMW of Visalia to all!! Good job guys, I'll be back for mine!!!

chuckmaximus

22 de mar. de 2012

I have always hated buying a car. I can't say this anymore. On Monday I purchased a 09 335i. I Love It! I never thought buying a car could be fun. Even when I'm spending almost 40K, I'm happy. My salesman Shayne Roberts, was very knowlegable, helpful and nice. I've been welcomed into the BMW family and so far, I'm loving every minute of it. I'll be sure to write a honest comment if things change in the future as it pertains to Customer service. I'm betting I'll only be more pleased in the future.

abalves1142

20 de mar. de 2012

Purchased the all new 2012 3-series BMW for my fiance and she loved it. The car pratically sold itself but the team at BMW in Visalia made it very easy to own one. Shayne Roberts and Mike Castro worked very hard to find us the right car we liked and to make it fit our budget. They also work with our busy work schedules and I really appreciated that. I know from this experience that my next car will be another BMW. Thank you!

xemeli

29 de feb. de 2012

My biggest dream has always been to own a brand new BMW, but with my husband's and my bad credit we never thought we were going to be able to fulfill our dream.Let me tell you, Shayne Robert and the hardworking team of BMW of Visalia make dreams come true.My husband and I went to the dealership not expecting much. But from the moment we arraived we wore treated as royalty. Shayne did not care about our credit issues, he gave us the VIP tour of the new 5 series, he took us in a test drive.When we got back to the lot, Shayne and Mike worked for hours to get us the deal we wore looking for.These guys take the customer service to whole different level. If you are looking for a BMW, look no further, go to BMW of Visalia.

kay23

24 de feb. de 2012

The employees at BMW of Visalia were very helpful, knowledgeable, and friendly as you would expect. They were willing to work with me which really allowed me to have a better experience. I would highly recommend this dealership to anyone considering buying a BMW.

FABUNL

17 de feb. de 2012

WHEN YOU GO SHOPPING FOR A NEW CAR THE DREADED PART IS DEALING WITH THE SALESMAN. SHAYNE AT VISALIA BMW MADE OUR EXPERIENCE SO PLEASANT. HE WAS NOT PUSHY IN ANY WAY, HE GAVE US TIME TO MAKE OUR DECISION. SINCE IT WAS AFTER 5PM WHEN WE PURCHASED OUR VEHICLE HE SCHEDULED A SATURDAY FOR US TO COME IN FOR OUR NEW CAR TO BE DETAILED ON A WEEKEND SO WE WOULDNT HAVE TO TAKE MORE TIME OFF OF WORK. IT WAS A PLEASURE TO BUY FROM VISALIA BMW.

ebrownen

15 de feb. de 2012

We had a wonderful experience while at Visalia BMW! Walking onto the lot we were approached by Frank and I immediately liked him! He was helpful in showing us features of the car and very knowledgeable, as we decided what we really wanted he helped us along in comparing different options. We had an over all wonderful experience.

saechao89

8 de feb. de 2012

As soon as i walked up to the lot Shayne approached me with the utmost respect.BMW of visalia has a great inventory of cars pre-owned or new a very knowledgeable staff they are extremely friendly, best car dealership costumer service I've ever encountered. A must visit if you are looking to join the bmw family around the valley area!

joanneallison

7 de feb. de 2012

We went in to BMW of Visalia to check out a car they had listed on Auto Trader. As soon as we arrived, Frank Acosta approached us and let us take the car for a test drive (a BMW Z4). We loved the car and decided we were going to drive it home. The entire staff, Frank Acosta, Shayne Roberts, Vic Surroz, Mike Castro and Ed Fuentes were extremely helpful and as friendly as any sales personnel we have encountered. They all made it a very pleasant experience and we felt like we had known them forever. I would highly recommend this dealership to anyone who is in the market for a new or used car. You won't be sorry.

asmech

7 de feb. de 2012

I had been researching Minis online and was driving by and saw one parked on the street. I stopped in to take a look around and Mr. Ed Fuentes came out to greet me. Mr. Fuentes is very professional, courteous, and knowledgeable. I ended up buying the Mini and am extremely happy with it. I had an excellent experience at Surroz BMW and will definitely be back to buy other cars in the future. Mr. Fuentes and the Surroz family did an excellent job! Thank you!

Nxnyr

6 de feb. de 2012

I went in to get my son's car serviced and met Shayne while I was waiting . I was about to replace my current convertible but was undecided on which make to get. He showed me the convertibles on the lot , was very informative and followed up with me several times. Although I ended up finding a specific pre-owned car at another dealership , I would definitely call on Shayne in the future for a new BMW .

tmmarshall

3 de feb. de 2012

The overall experience was great. I went to the dealership not expecting to buy a car, but wound up driving one home. Shayne was very knowledgable, helpful, and patient. I also had a good experience with the service department. Everyone I've met there has been helpful and friendly.

rohit661

3 de feb. de 2012

This place is good that offers excellent service. Thanks to Shayne Roberts for providing with good deal and customer service for my new car bmw 5 series.

Rob T

2 de feb. de 2012

We thoroughly enjoyed our experience at this dealership. We were treated with respect, offered a lot of options and felt like we got a good deal. Shayne was a lot of fun to work with and seemed interested in meeting our needs. Everyone at the dealership was friendly and helpful.

dovvasehtar

2 de feb. de 2012

It has been great going there. I have bought 2 cars from there. I have gotten the best deal and service. Prompt service and kind sale people.

mvee

30 de ene. de 2012

Words cannot describe the experience I had at BMW of Visalia. They all made it very memorable that I will definitely come back and purchase another BMW :) Initially, I went to the dealership wanting to purchase an X5 however, it was out of my budget. Ed Fuentes had me test drive the 5 series and I absolutely fell in love with it. I told him I did not want a 3 series and I couldn't afford a 7 series but honestly what I enjoyed was that he listened to everything I wanted in a vehicle and drove up the vehicle that I fell in love with. I couldn't have asked for a better vehicle. He had such an awesome personality and very down to earth. I used to think going to a high end dealership, they were all very snotty and will only provide great service if you were made of money because I've been to a few dealership that lost my business because they weren't on it! I couldn't have been more happier at BMW of Visalia. Then later, Mike Castro comes over and introduce himself. He was also very generous and made me feel confident that I was getting a great deal, in which I did because little did they know, I did my research prior to this "purchasing a new car journey". I've actually been looking around for quite some time but was not in a rush to make the purchase because I was waiting to graduate in May of 2012. I wanted to be ready and reward myself with a brand new BMW after these stressful years of Graduate school. After test driving the 5 series, and Jeremy working diligently to give me a great deal with the finance company, I knew I was making a great decision. Despite some of my family making statements of how I was not getting a good deal and that I should have bought a brand new 2012 Toyota Camry or Honda Accord, I knew this BMW is what I wanted and I was not settling for a Toyota or a Honda. I also love the fact that they were not trying so hard in pressuring me to purchase the vehicle. They explained everything very clearly, and allowed me to make my own decision. Being that I'm a woman they could have easily persuade me because I was by myself, of course not knowing that I was going to drive the vehicle off the lot the same evening. I was surprised that they were not bias because of my gender. I can truly honor and respect that, it meant a lot. They all made me feel very comfortable. Additionally, if they would have tried to pressure me in purchasing the vehicle, they would have lost my business too.Overall, I would highly recommend BMW of Visalia. They're all very friendly and easy to work with. Ed Fuentes went over and beyond to make my purchase such a great one. Thanks again!

diamondabp

10 de ene. de 2012

The parts department consists of experienced individuals that help us out with whatever we need whenever we need it. They also have fast everyday delivery that makes our business more efficient.

VerKyle

22 de dic. de 2011

My experience at BMW of Visalia will be a memorable one. I bought a certified pre~owned 5 series for my wife for her birthday. I was treated with the upmost respect. Ed Fuentes, was very knowledgable he answered every question. I had pertaining to the vehicles in their inventory. After a short conversation Ed found exactly what I wanted. I believe this was due to him actually taking the time to listen as I shared my list of desired options. During the process we were also greeted warmly by the president as well as other members of the sales and management team. Jeremy assisted us with the paperwork ordeal and made it a comfortable and painless experience. I am already planning another BMW purchase and am definitely loyal to the guys at your Visalia store.

M power

12 de dic. de 2011

This dealer has one of the greatest customer service I have ever experienced,very polite and very helpfull.I recommend any one looking for a new and or certified pre owned vehicle as they have very wide selection

rqueral

29 de nov. de 2011

Brought my daughter from San Jose to purchase a BMW in Visalia since this was her first buing experience, she wanted me to be with her. Long story short. We ended up buying her BMW 128I convertable from Frank Acosta who was our salesperson. Our buying experience was VERY SATISFACTORY. I would highly recommend this dealership along with Frank Acosta as your sales person.

dennisp

28 de nov. de 2011

I came in ready to purchase a new car. I was considering the BMW 650 and had test driven Range Rover Sport, Mercedes CLS 550 and a Jaquar XK just a few days before. Wanting to look at all options, I contacted your dealership and arranged to come in and look at the 6. I really was leaning towards the 6, because my husband has owned 2 previously, and currently our family owns 2 BMWs. a X5 and 335i for our two sons. We have been very satisfied with BMW, but have never visited your dealership in Visalia. We chose your dealership because you happened to have the very car I was interested in. I found it peculiar that I was not invited to test drive, or even sit in the car. I was not shown any options. I had to ask if it was OK for me to sit in the car. During that time, the salesperson stayed in his cubicle running numbers on a website to find a trade in value for my Mercedes. After that, he went to talk to another sales clerk, or manager; I'm not sure, since I was not introduced to this "mystery person". Once he came back, I was told "I'm going to tell you something you've never heard from a salesman, pay off your loan, and we will be calling YOU in 6 months. We want to start with a clean new lease." I was then handed his card, and walked to the front door. This disappointed me, especially, since he seemed friendly on the phone with my husband and I, presumably, because he thought he had the "sale in the bag". Something I feel should be considered, is that in many situations, the wife is the major decision maker, as in our case. But... If he would have shown genuine interest in finding out my needs, taking a few minutes to turn on the car, so I could actually see where the navigation, audio, etc. options were, or offering a test drive, before I suggested it much later, your black 650 would be off your showroom tonight. Maybe I didn't appear to be a customer that was able to purchase the car, or presumed to be intelligent enough to be given a thorough discussion of the car, and your lease terms. I came prepared with my current payoff information, in order to find a way to purchase a car, and payoff my current car, a CLK. It's unfortunate, because after that, I was convinced that I would be welcomed at another local dealership, Haron Jaquar, where I am their newest owner of a spectacular XK.

bettergirl

28 de oct. de 2011

I guess it really is all about the money. Greed is good. They were extremely friendly UNTIL they got my check. Then they became non-responsive. In emails the day after the purchase, the salesperson trivialized the concerns I had with a blinking safety light on the car as well as significantly low tire pressure and other minor things that could have been quickly addressed if they had bothered to care. The "check up on satisfaction" call I was supposed post-purchase to receive never came. I had to send some documents to the finance person and included a brief note of just some of my concerns about the vehicle and received a phone message from the owner that he was going to check into the concerns (he did leave a cell # for me to call if I had any questions, which I didn't)and four days later I have heard nothing. I overpaid for the vehicle but I wanted it and thought I was going to get great BMW service. I love the car, but the BMW dealer experience was dismal. I will tell everyone who asks me where I bought the car to make sure they don't go to BMW of Visalia.Update: 12/05/11The experience is getting worse. Vic Surroz personally pointed to the tires on the vehicle before I purchased it and told me they were like new and had plenty of wear left on them. 2,300 miles later, I had to purchase new tires because the wear bars were clearly showing. Although they supposedly went back over the car, the dashboard computer still doesn't work. Regardless of whether I am sitting in my driveway or driving on the freeway, the car says I am going 32.1 miles per hour (and, yes, I know the difference between mpg and mph.)

mscyndim

30 de sep. de 2011

I had the BEST Experience With Visalia BMW when looking for and Purchasing My BMW. They were so attentive and happy to answer my questions,Never once did I feel pressured or like I was being a bother. They made my Whole Experience Pleasant.. I Will Highly recommend Visalia BMW and there GREAT Staff to all my family and friends.And I'd like to give a great big Thank You to Mike, Brad and Ed.. You guys are Great.. I appreciate your time and your help.

suvangdds

26 de sep. de 2011

when i first contact via internet, i got a call within 24 hours. then from there on , the dealership work me on my desires and needs. i have a hummer h2 which i want to trade in. i was able to get a trade in value without having to drive to visalia. i live in fresno. one other dealership did not do that for me but not this one in visalia. when i got to the dealership, i was greeted with repsect and niceness by Frank Acosta. every went smooth from then on. test drive the car.. i like it... becauase it was a 2008 li, frank and the dealership offer to detail for free and full tank of gas, plus two bmw key chains and a a tee short.. eventhough, this time i bought a used car, it is by far the most enyoyable time i have at any dealer ship...

d_s_P

21 de sep. de 2011

I recently purchased a 2008 750,and the sales person was very helpful,the finance person was very polite,and understanding.They worked with my wife and I real well,and made us feel like part of the family.WE brought our 1 year old daughter,and by the time we left,Vic surroz was feeding her a bottle.2 thumbs up.We will only purchase BMWs,from Vic surroz and his team.

Juniorfromdallas

21 de sep. de 2011

I previously had a bad experience at this dealership but due to a previous agreement with BMW of Visalia and another dealership I had to return and finish work started. Steve the Service advisor manager turned it all around for me. He was very professional and polite. Due to plans changing with my business trip he was able to get me in a earlier day and time. I was happy with the outcome and his professionalism. Other employees should follow his character and assist in making the dealership reputable. The reason I wouldnt recommend this dealership is only for my first experience I had there. "You never get a second chance to make a first impression.

BMW.Owner

12 de sep. de 2011

TOTAL CON ARTISTS. Had an agreement confirmed over the phone, in writing, and in person for over four months for the purchase of a limited production model. Vic Surroz and his associates then tried to craft a story about me needing to pay $10,000 over MSRP to match a supposed offer from another customer. Vic somehow "forgot" the deal we had in place and even the conversation we had IN PERSON four days prior confirming the order, color, options, and price.I had other options to pursue this limited vehicle, but Vic assured me all along that his allocation was set and that I didn't need to worry. He waited until all of the allocations were gone to try to leverage extra money from me.I wouldn't trust Vic to wash my car. He doesn't deserve to be in business.

jordan_bulger

9 de sep. de 2011

I had a wonderful experience at BMW of Visalia. I had been looking for a long time for the perfect certified pre-owned vehicle in San Francisco but decided to look further afield in the central valley. On BMW of Visalias well organized and well managed website, I found the car of my dreams at a price well below what I had found in San Francisco or the East Bay for a comparable machine. I called in and the finance guru Brad answered all my questions concerning payment and assured me that my dream car could be made a reality. Brad put together an amazing financial package that honored my best interests. But how to get there from San Francisco? Apparently, there is a well-worn route to saving thousands of dollars on a great car in Northern California: Amtrak. Brad said that customers often take Amtrak to a nearby town of Hanford. It was an easy and beautiful trip, and Internet Sales Manager Ed Fuentes picked me up at the train station in a new BMW. He was approachable and friendly, and our conversation let me know that I was supporting a great dealership with my purchase, a crucial component for me when buying a car.Test drive. Finance. Personalized car setup. The purchasing was as smooth as the car I bought. And an added bonus of buying a car 200 miles from home, I had an amazing 3-hour drive back to S.F. to enjoy the new rocket ship. Next time I need a car, I wont need Amtrak. I will certainly take my car back to BMW of Visalia and exchange it for the next dream!Thanks!

Ricci-Faria

30 de ago. de 2011

The sales personal at Visalia BMW were able to fill all my needs regarding me current purchase. If anyone is the market for a BMW i would recommend Ed Fuentes. - Ricci

jghamm

29 de ago. de 2011

Great, friendly customer-service attitude from sales through all members of the dealership staff. Salesman Ed Fuentes was quick to answer questions and make recommendations, with a non-pressure approach; further, he was quick to accommodate questions and requests. Would strongly recommend the dealership to future BMW owners.

chiri428

29 de ago. de 2011

I was very pleased with the service. Mr. Fuentes was very friendly and helpful. I provided my information online and was quickly contacted. Due to my hectic schedule I was unable to make visits to the dealership therefore, most of the communication was done online and/or through phone calls. I provided them with my information and informed them of what I was looking for and what I could afford. Quickly I was contacted and options were presented to me. Only a couple of days later, I was notified that everything was prepared and all that was left for me to do was test drive the car. Upon my arival I was pleased with the hospitality and even more pleased to find that everything was prepared for me. I was quite happy with the choice and after a test drive and review of information, I drove off in a car of my liking. This experience was great!!

Freckle80

8 de sep. de 2010

I took my car into service, was charged $117 just to look at it and then was charged my deductible on top of it for repairs. When I confronted Vic Surroz about it he was not helpful and did not care one bit about my problem, pretty much let me know where to go. Great customer service on his part!!!! Will never use BMW of Visalia EVER AGAIN! and have also let my family and friends with BMW's not to go there!!!! They have agreed not to.

ez056698

26 de jul. de 2010

Ordered an X6M from the factory. Apparently, salesman miscalculated the residual value and underestimated the monthly payment. However, the deal was reviewed by Vic Surroz, and the car was ordered. On day of scheduled delivery, salesman told me that they could not lease the car for the price that was agreed upon. I'm waiting for a refund of my deposit.

vann90720

9 de mar. de 2004

I can't say how pleased I am with this dealership. Everyone was curteous, friendly, and helpful. They even went out of their way to answer an obscure question I had regarding the stereo -- providing printouts. No other dealer I could find was willing to answer my question for less than $100. Surroz BMW not only took the time to research and answer, they provided the official documentation I'd been told didn't exist and refused to charge me or even accept a tip.<br><br>Though the dealer is primarily Daimler/Chrysler products, their BMW service is second to none, and they make me wish I lived about 300 miles closer to them. They're fantastic.