s.shea

20 de feb. de 2016

My car was having trouble starting about a week ago. So I had it towed to this BMW dealership because it is the closest to me. I usually go to the BMW dealership in Shrewsbury. They told us that we would know what was wrong with it by Monday. I had it towed there on Friday. Monday came and went without a call. We had to chase them down on the phone and we were told there wasn't even a mechanic there to look at it. The next day, we were told that the car will be fixed by Wednesday morning. Meaning they didn't even look at it until Tuesday evening. I picked up my car on Wednesday with a friend who drove me a half hour to get there. We got there and they assured me that there shouldn't be a problem with it. They said they replaced the battery and fixed whatever was happening in the engine. A day and half went by and the same problem started. I called the dealership and they said to bring it in and that I will be given a loaner car while they look at it. I arrived at the dealership and they first basically told me that they didn't have any loaner cars available. What professional and qualified dealership doesn't have a single loaner car available AND promises a loaner car to someone who is driving a half hour away. They looked at my car and said they won't have a loaner car till next week on Tuesday but my car should not have any problems until then.Came back home that Friday with my car, 5 hours later my car isn't starting again. NOR is it starting again this morning. This dealership has the most idiotic and unqualified people ever. If they aren't qualified they shouldn't be servicing BMWs nor should they be stressing their customers. I had to pay a hefty amount to get it fixed the first time, to get it towed there the first time and now I will have to pay the same and more because these people don't have the basic knowledge of checking everything and making sure its working. Clearly they don't care about their customers if they just let them drive away in car that isn't working properly and leaving them in a dangerous situation.

Peter85

1 de feb. de 2016

I purchased a new car from this dealership through Bryce Piemonte in January. Bryce was pleasant and reasonable, and most importantly I felt that he really worked hard on my behalf. I got the deal I wanted without time-consuming and high-pressure negotiations. It was the best car buying experience I have ever had!I arrived at the dealership with the fair market price, financing options & rates, the monthly payment for a specific model and options after having done my homework from Edmunds.com, kbb.com, and bmwusa.com. After a test drive, Bryce quoted a price that is much higher than the fair market price. I gave him a "homework" to work with his managers to get me the deal I want and left the dealership. After a couple of short negotiations over the phone, Bryce came through with the deal I wanted.I appreciate Bryce for working hard on my behalf and giving me the best car buying experience. Thanks a lot, Bryce!

jmikel

25 de ene. de 2016

Picture this. Off/on over the course of 18 months I showed my interest in a leftover, "new" 2014 335xi dealer exec car. Multiple times I initiated "negotiations" with Steve King (SK), resulting in this final response each time. "I need to check with Job". (Job is the GM) The result? Except for our last discussion, despite follow up emails and calls on my part, I would never hear back from SK (or Job). In October, several months after our last interaction ended, I had my 2011 335i in for service. I stopped by to talk to SK to see if they had sold the 2014. "No, it's still here". And so, for the umpteenth time, negotiations began (again). SK asked me to get back to him with "what do you need to make it happen". So after researching depreciating values again, I did, in writing, via email. This time, he did respond, with a written quote, very close to my offer, via email. Very shortly thereafter I emailed back saying it was acceptable. What I didn't know is that my response crossed paths with another from him in which he said he had "made a mistake" and that he had to withdraw his written quote. He had also left a vmail on my phone, saying the same thing and that he would get back to me after (guess what) ... "I check with Job". You can guess the result. Yep. Never heard a thing back. I emailed SK and Job several times afterward. Nothing but silence; and then the car was no longer on the website. Had another buyer come along and offered a better deal that exact same day? Had they played me and another buyer off one another and I lost? Likely I will never know.I must admit, in all of my years' experience in car-buying, I have never, ever heard of a dealership reneging on a written quote, having to "withdraw it". Have you? Withdraw a written quote? Really?Follow up emails to both SK and Job to this effect fell on deaf ears at BMWWS. Not surprising tho; my experience with them has proven I shouldn't expect anything more. Or should I? After all, I'm just an existing BMWWS customer, who facilitated a 2015 X5 sale to a relative, and who was very interested in upgrading to a new BMW. I wonder, would BMW Corporate expect more?If youre looking for a BMW dealer that handles customers professionally, and with courtesy, I would avoid this dealership.Mike CahillHatfield, MA

carbuyer

11 de ene. de 2016

I went to BMW of West Springfield in search on a used 2015 BMW 328 with a specific technology feature. The manager at the dealership told me there were not many vehicles with that feature so if I wanted that specific feature I would need to buy a new car and if I paid $2k more he would try to find a new car with that feature. I agreed and a few days later the salesperson contacted to tell me they found the car and could have it at the dealership in a few days. I agreed to buy the car although it had both interior and exterior colors that I did not really like, but as I told the salesman and manager, I was willing to take the undesirable colors and pay the extra money to get the specific technology feature I wanted. A few days turned into a month, partially due to dealership errors, and finally the car arrived. When I picked up the car and asked the BMW Genius to demonstrate the technology feature. He told me this was a newer feature and he wasnt sure how it worked but would research and get back to me. Note that prior to buying the car I also spoke with the same BMW Genius to confirm the technology feature I wanted would work with my smartphone. Two months after I received the car and after a number of phones calls from me to the dealership, the BMW Genius confirmed the vehicle I bought does not have the technology feature I wanted. I understand this is a newer feature and not all salesmen, managers etc. are familiar with the technology but in this case where the buying negotiation was focused primarily around this one feature; because absent this one feature, many dealers had vehicles that met all my other requirements in colors I preferred and costing less, I would expect when the dealership tells me they can get a car with a specific feature, I should be able to trust the feature will be included.This experience has truly tainted my impression of the BMW brand. Not only that the dealer would sell me a car that does not include the feature I ordered, but the poor responses to my calls and emails. After my second email the general manager, Job Pimentel, to inquire how the dealership was going to handle to issue, he didnt even bother to respond. I have purchased many cars and this is the first time I have ever been unhappy with my purchase. I regret the day I walked into the BMW of West Springfield dealership.----Thank you for your response and apology, but I do want to respond to a few points in your note that would make my review seem unreasonable. First of all, it is a misstatement to indicate I was offered new car with additional features for the same price as used cars on the lot. I am sure you would have many people flocking to your dealership if you could make that happen. As I stated in my review the offer was for a new car with the feature at a cost of an additional $2k.Second, it is a misstatement to indicate I did not express my desire for the technology feature until the second encore delivery. On the day I came to the dealership to look for a car, the majority of the discussion was focused on the technology feature. I expressed exactly what I wanted. I spoke at length with the BMW Genius regarding the feature and the fact that it would not work with all phones. We discussed whether it would work with my phone and model, a Samsung, or whether perhaps an iphone would better. I recognize the technology package includes heads up display, but that is only one feature of the package and is unrelated to the topic of having the car and phone in sync for receiving and sending text messages. When I received the car and the BMW Genius was reviewing the features and we got to this feature, he was unable to set it up. He indicated this was a newer feature and he was not sure how to set up it up, but would research and get back to me. I accepted this as reasonable because it is a newer feature.Finally, your assertion the function is not possible on any BMW at this time just illustrates my point that BMW of Springfield representatives do not fully understand the features of the cars you sell, and this resulted in the dealership representing they were selling me a car with the feature I requested when in fact the feature was not included. If the function is not possible then BMW has managed a tremendous hoax (yes, sarcasm) based on the following; when I described the feature, one of the dealership technicians explained his wife had the same feature and it worked fine on her car; BMW ran a national TV ad for some time highlighting the feature on the BMW 3 series models (the model I purchased); the manual for my car has a section dedicated to setting up the feature; and finally when the dealership acknowledged my car does not have the feature they explained the feature required not only the technology package but enhanced bluetooth which my car does not have.While I acknowledge that I was not aware there is an enhanced bluetooth option, I believe when I request a car with a specific function, the dealership representative should have adequate knowledge of the options or packages needed to supply that function.

JenA106

17 de dic. de 2015

I purchased a car from Bryce Piemonte and Chris Hughes in November and can honestly say they surpassed my expectations. I found them them to be fair, knowledgable, and allowed me to move forward with the process without pressure. Both are very genuine and made me feel very comfortable and confident about my decision. Bryce and Chris were referred to me by my parents who purchased a car from them earlier this year. I know we all will continue to turn to these two over the years for all of our vehicles!

Minella

16 de dic. de 2015

Bryce was great to work with. No high pressure sales tactics. He was honest, professional and worked hard to help us get a fair price on our vehicle. I would definitely recommend this dealership because of our experience with Bryce!

Ann

14 de dic. de 2015

In November 2015 I purchased a 2014 Audi RS5 convertible through BMW West Springfield. At the time of sale a full car report was pulled by BMW showing no problems or accidents on the car. They provided me with the original window sticker and stated, "this is everything the car has". I specifically asked if the car had the original Audi warranty. Since the car had under 15,000 miles, I was told yes. I requested a maintenance agreement from BMW. They stated I'd have to get it from Audi. To date, I've taken the car in for inspection 3 times. 3 times it failed. I was told by the inspectors that the computer in the car needed to reset itself, since they were not able to get any readings from the cars computer. After the 3 fails, I called Audi Schrewsbury. The car was due for its 15,000 miles maintenance. I told them about the problem. They were to complete the 15,000 mile maintenance, put new winter tires on the car and have it inspected. Audi contacted me and stated the car would NOT pass an inspection because the car had been "chipped". Being unfamiliar with the term, they explained that the cars computer system was altered. Making the Audi warranty void. I was unable to get the maintenance agreement due to this as well. The car is now red flagged by Audi. Last, no inspection sticker. In short, I would have to put out all money for any maintenance on the car or any repairs. To give you an idea? The first maintenance due is $1,500. A brake job is over $5,000. Before I bought the car, I repeatedly asked if they went over the car. Were any changes made to the car. They said it went through their service department and there was nothing wrong with it. Prior to buying, I called Audi & provided them the VIN number. They stated the car was still under the original warranty. I've been going back & forth with Audi Schrewsbury & BMW West Springfield. BMW wanted to pick my car up from Audi to run their own diagnostics and consult with another Audi dealership to see what could be done about the car. That was over 1 1/2 weeks ago. In short? Nothing could be done to "fix" it and put a warranty back on the car. When I spoke to Chris (manager of sales at BMW) he apologized profusely for the error. He "took full responsibility " for the "mistake". He stated he would find out why this wasn't caught before they bought or sold the car. He admitted, on their recorded line, that they screwed up. Audi Schrewsbury also agreed with Chris that they did indeed screw up. That it should have been caught prior to buying it or selling it. I've requested a full refund from Chris at BMW. After several days, they've written back stating they will start the refund process. BUT, they were deducting for depreciation of the car (3 weeks??), mileage on the car. Depreciation because I'm a smoker. They also stated they over paid for my trade in. My trade was a 2011 Audi A5, paid in full. I also paid the RS5 in full at the time of purchase. How can they have overpaid for a car that was paid in full? There was no lien that they would have to show a bank that my trade was worth more than it actually was?I have numerous emails going back and forth between BMW and myself, plus BMW and my husband. I will gladly furnish all originals to your office. I'm not looking for a dime more than I spent acquiring the car. The typical purchase price, taxes, the trade in for the A5, the clear coating bra warranty and the tire and rim warranty. Plus the cost of the new winter tires. At this point, I'm not even looking to be reimbursed for the auto insurance. I just want what's honestly due to me. I want this over. I've been without my car over 1 1/2 weeks. Yet I'm still paying excise taxes, insurance, etc. I believe, in all honesty, I shouldn't be penalized for their admitted mistake. I'm not asking for a newer car. I'm asking for a full refund. The dealership is located in Massachusetts, it's registered in Massachusetts as well. I also live in Massachusetts.

JeremyWBengtson

12 de dic. de 2015

I came into this dealership for the first time now knowing what to expect. I met Bryce outside and let me tell you. He was very polite, honest and very easy to work with. I bought a used car and had a few questions about the car and he answered every single one. I had a wonderful experience and never thought car buying would be so easy. If you come to look at a car at BMW of West Springfield, I'd recommend Bryce Piemonte to be your salesman. Excellent service, very polite, honest and took care of any questions I had. 5 Stars!!!! Thank you Bryce for everything. Jeremy

Tim2525

8 de dic. de 2015

From the time I walked into the dealership I found that my car buying experience was unlike any other. Bryce Piemonte was a tremendous asset to both myself and my wife as we were buying a BMW for the very first time. The time Bryce spent with us to go over every aspect of each of the cars we were interested in looking at really allowed us to narrow down the vehicle which we ended up buying. Then the experience going though the car buying process was very easy and everyone we met at the dealership was very pleasant and helpful. Finally when we picked up our new X3 Bryce spent over an hour going through how to use every function of the car which made us very comfortable with driving out knowing how to effectively use the technology. I will gladly recommend this dealership and specifically Bryce to all!!!!

MN John

18 de nov. de 2015

I found a great internet deal on a somewhat unusual, particular used car at BMW of West Springfield. So I flew in from Minnesota to buy the car. Before I did their man Justin was absolutely honest in describing and testing the car, so that I did not waste my time and airplane ticket. He held the car for two weeks for me with a credit card deposit. Upon arrival, their man Paul picked me up at the airport. Justin was awesome to work with. I bought the car and drove it 20 hours to get back home. A few days later I got a call from Justin to make sure I got back ok and that the car was working out. The dealership even worked with me on the fact that I would be out of state if I would happen to have a warranty problem (which I have not). I could not be happier with the car and with the dealership. I travelled 1400 miles to shop there, you should give them a try. John GeroldMonticello, MN

Cricket0102

16 de nov. de 2015

I found this dealership to be the rare gem that did not enter in to a high pressure, this deal is only going to last to the end of the day, type of sales tactics. Bryce (the salesperson) answered a myriad of questions throughout the day and demonstrated a thorough knowledge of the car, pros/cons, terms of the leasing agreement, and just about anything else. I would absolutely return to this dealership and most definitely would ask to work with Bryce for my next purchase.

Diesel09

28 de oct. de 2015

I had called BMW of West Springfield regarding an X1 that they had in their inventory. I was linked with Bryce Piemonte, whom was very pleasant, accommodating, and no pressure. I am a Connecticut customer, and have a very challenging schedule. Bryce made it possible for me to take a car home to show to my wife, and also was competitive with his pricing.Unfortunately we decided to go for another make and model, but the experience at BMW of W. Springfield was great thanks to Bryce. I would certainly revisit him and the dealership when I'm in the market for a BMW.

Gal from Boston area aka Nickle

24 de oct. de 2015

This dealership is a breath of fresh air. As we all know how buying a car can be. Had tested a variety of cars locally and saw they had a car I was interested in. It was worth the drive and glad I did it. Bryce was fantastic. Easy to talk with and felt he actually listened to all my questions and concerns and took care of them all. Byrce is professional and a class act. Thank you! P.S. Liked the follow up call after the car purchase.

Daniel

19 de oct. de 2015

Everyone was very helpful and nice. Even though I did not buy a BMW, my wife and I felt as though we were treated as if we had purchased a very expensive BMW by the treatment we received. Edwin took us on a test drive and really worked with us to get an even better price and to make sure we were happy with everything. He really made us feel good and secure with our purchase. I will definitely return and purchase another vehicle from them

dnieves06

19 de oct. de 2015

The whole process was quick and easy. Even though we did not purchase a BMW, we were treated as if we purchased the most expensive one on the lot. Everyone was very nice and helpful, especially our sales guy Edwin. He worked hard to get us an even better price than we already had and to make sure the vehicle was up to our standards. I will definitely be returning to purchase my next vehicle from Edwin.

BMWLover

13 de oct. de 2015

10/13/15 ONE STAR REVIEW - BMW OF WEST SPRINGFIELD MA?First to ReviewThis is my first yelp review and I couldn't wait to post it - do NOT go to this dealer for service or you might be victimized like I was!I live in Connecticut and I phoned yesterday to set up an oil change appointment. Dan in service told me there was a $49 special (great price!). I made an appointment for 10:10 a.m. and told him I would be waiting - with my dog (he said it would be OK). When asked, he assured me "it would take between an hour and an hour and a half." This is important because I live nearly 40 miles from the dealership.BUT - guess what happened when I arrived there at about 9:45 this morning? A woman there and Dan acted as though they never heard of me or know of the appointment I made. I had to remind them. Then Dan asks - as if he didn't already know - "will you be waiting?" "Well...yeah! I told you yesterday," I replied.Well, he says, "because it will take at least four hours."FOUR HOURS? "You promised me it would take an hour to an hour and a half.""We had a lot of cars today and everybody's waiting," he says, without an apology or hint of remorse or a sense of responsibility for the upset he has caused. Nor did he seem to care that he was going back on his word. THEY ARE NOT TRUE TO THEIR WORD.He then told me he'd talk to his manager. It was all baloney. He spent one second in the guy's office. Neither showed any remorse or a sense of responsibility for the mess they'd gotten me into. "The earliest the manager says we can get your car in is about two hours." (Then the job would take about two hours.)In other words, he's repeating the outrage he told me earlier - that he was not honoring the promises he'd made to me the day before.DO NOT GO TO THIS DEALER!!!I simply said..."OK, Dan, I can't do business with you guys."And I suggest you spare yourself a similar waste of time and outrage. They really should have compensated me for my lost time, mileage, gasoline spent getting there and the fact that I'd now have wasted a day on which I could have gone elsewhere.SPARE YOURSELF THE GRIEF AND FIND A RESPONSIBLE DEALER!

ljaco7

3 de oct. de 2015

This dealership is by far the best BMW professional dealership around. Living in Connecticut, it is worth the trip up versus the Hartford BMW dealer. The level of professionalism and willingness to work with you is outstanding. I have visited the BMW dealer in Hartford a few times over the years and the level of arrogance there was insane! I found this dealer a highly approachable and professional staff. They were extremely easy to work with and listened to all of my needs for a new car.

Khari

26 de ago. de 2015

I usually am not a fan of the whole buying a car experience as I find most of the sales people I run into are pushy and not genuinely concerned about my needs. I must say that the experience I had at Gengras BMW dealing with Bryce Piemonte was perfect. From the beginning I was able to express what I wanted in a vehicle and a price and they got the deal done with no haggles. One of the most professional and honest experiences I've had in buying a car! I look forward to dealing with them again when my wife is ready to trade in her vehicle!

Susan

20 de ago. de 2015

I recently purchased a new BMW and the experience was fun and rewarding. From the test drive to the drive event where I had competitors cars to drive right at the dealership to working on building my own vehicle and finally negotiating the purchase, I enjoyed the process. That is not something you often hear. Bryce was a great guide through the whole journey. I recommend him highly.

JoeKotler

4 de ago. de 2015

When I first spoke to Bryce Piemonte on the phone, I thought he was a manager due to his professionalism. I explained that I had had a questionable experience with another dealership and asked if he could help me through the car buying process. Bryce is more than a salesperson, he is a consultant. He will go to bat for you, regardless of your needs and ensure that you have a great buying experience. The dealership has gone above and beyond to earn my repeat business. Aminder, in the business office, is a true professional. Thank you for a great buying experience!

DaniB

4 de ago. de 2015

Being my first time buying a car, I was nervous and anxious. Upon speaking with Bryce in the phone and meeting him in person, my nerves were immediately settled. I felt comfortable and actually had fun buying my car! I know I got a great deal on my car too. I would do business again with Bryce and the pleasant, personable team at BMW West Springfield in a heartbeat!

Jessica & Ken

4 de ago. de 2015

Bryce Piemonte was by far the best salesman we've ever dealt with. He is very knowledgable, patient and a pleasure to work with. He made our experience very pleasant and really listened to what we were looking for without being pushy. This is our first BMW and after meeting Bryce and test driving a car we never entertained the idea of going to another dealership or looking at any other cars in a similar class. We would highly recommend Bryce to anyone looking to purchase an incredible car without the usual angst of working with a car salesman.

amenwer

6 de jun. de 2015

Edwin Torres, sales and Jerome Ballesteros,New Car Sales Manager demonstrated outstanding customer service, coupled with a friendly atmosphere.Best car buying experience EVER!Thanks Gengras BMW of West Springfield!And just to confirm the exceptional services, even after the sale:My son and I came in this afternoon for a car wash and while we were waiting, Christopher Hughs presented my son with a model figurine which created a memorable experience for the child as well.A very satisfied family, just wish I could take this five star and double it!

avalon123

1 de may. de 2015

We have been searching for a used Avalon ( not too old or too loved but feeling new) We could notfind what we wanted, ANYWHERE. We started looking for different types of cars . Which led us tothe Best service we have ever had.!!!! at BMW of West Springfield. Justin Isenberg and his manger , Chris Hughes Listened to OUR Wants!!! Really Listened . A young man met us in the lot and brought us to Justin . ( We had been driving many ,many, many, lots of other dealers and no one comes into the lot if your looking. They want you to go into them. ) Justin asked us qualifying questions in a conversation that was comfortable as sitting around the kitchen table. NO Pressure . He found us the car we were looking for a Toyota Avalon in BEAUTIFUL condition and a perfect price. We will consider a BMW on our next car . and will look for Justin again and again.. Thank you so Much Justin.

Debrav23

29 de abr. de 2015

Was reluctant to purchase this incidental insurance but sales person , tony lam , assured me that it covered everything because they actually order the parts ! Well 4 months into the new x5 I needed the insurance and guess what ? It wasn't covered !!!! I was totally lied to to get the sale ! Tony used the " misunderstanding " card when confronted with his words !

Happy BMW customer

18 de abr. de 2015

I have owned five - soon to be six - BMWs. Al but one were from BMW dealers. Two buying experiences were fine/average - I don't even remember the sales people. One salesman was excellent and I would have gone back to him but he had left the dealership. One bad experience but that wasn't fault of saleswoman. I had several phone conversations and email exchanges with Bryce Piemonte before driving two hours from my home to look at a pre-owned wagon I had seen on auto trader. Obviously, I would not have taken the time to drive to Massachusetts if Bryce had not been courteous, helpful, and polite on the phone, but it was really a pleasure to meet him in person. I have a son the same age and I am pleased to report that Bryce is as professional and attentive as I would want my son to be with an older customer. He immediately established a friendly rapport without being ingratiating or slick. Certainly not your typical bad stereo type of a car salesman. I believe he was honest and straight forward. I had a trade with high miles and the financials were a bit tricky, but Bryce and the used sales manager, Chris Hughes, were patient and helpful making the numbers work.. I would buy another car from them tomorrow and will certainly go back for my next one. I will recommend the dealership to others even though it is a few hours drive (but a very easy one!) Well worth it and better to do business with than local Albany area BMW dealers. Long story short - Bryce was a pleasure to work with, as was Chris. Thanks.

Frank from Boston

29 de mar. de 2015

Thank you for responding to my previous comments regarding tightly packed cars and snow between cars. I did follow up and made an offer on the car I was interested in and your folks responded promptly, courteously and with professionalism. I would consider buying a car from you in the future.

jonas

29 de mar. de 2015

i made an offer for a car they accepted it and send the sale agreement and i put down a 3000$ deposit and a loan approved,, after that they went silent, no one calling me back or updating me...i was calling them and leaving voice mails with no response.my car was still online and you could make inquiries about it i threatened to call bmw north america if i don't get any response. this is when thwy replied tht the car is sold and they refunded me my deposit!!

Frank

23 de mar. de 2015

drove from Boston to Springfield to buy a particular car. In between the tightly packed cars was snow which made it very difficult to walk around cars without getting shoes wet and jacket dirty by rubbing against cars. The X3 I came to "buy" after talking with on the phone, had both wheels on passenger side damaged from what appears like a curb accident. Salesman said they would replace the wheels but I did not want to buy a car that was damaged. Given the challenge of walking around and looking for another X3 or an alternative due to snow and the lack of window stickers to show prices and other info, I drove back to Boston. It was late on a Sunday(3/22/2015) and all the cars were locked which made it difficult to sit in any of the other models. Otherwise I may have considered the X5 or one of the other X3's

Spartans

23 de mar. de 2015

I probably called/emailed over a dozen dealerships looking for a deal on a new BMW i3, and the folks at BMW of West Springfield had the best price by far. It was so competitive, I drove an hour and a half to check out the car. I met with Bryce Piemonte and Jerome Ballesteros, and both were extremely helpful, straightforward, and friendly. I would have left that day with the car, but unfortunately it was running low on charge, so Bryce offered to deliver it to our door. Little did I know that he would end up doing it personally! I know dealerships have runners who often deliver cars for them, but none were available when we needed the car and Bryce knew we were in a tight spot with our vehicle situation, so he offered to drive the car out on a Sunday, his day off. I can't say enough good things about him. If you want to work with a nice, honest person, he's your man.

Huskies23

3 de mar. de 2015

For the past few months, my wife and I have looked at several dealerships and brands in hopes of purchasing an SUV. Although we're not from the West Springfield area, we saw a used BMW X3 online and decided to give the dealership a visit. Although that particular X3 didn't work out for us, working with Bryce Piemonte opened our eyes to a superior level of customer service than what we'd been receiving from other dealerships. Bryce was both professional and courteous in every interaction we had with him which caused us to realize the extra value BMW has to offer in terms of the sales experience. We ultimately ended up with a different used X3 and attribute a lot of our decision to the great service we received from Bryce. I'd highly recommend him to anyone in the market.

Robert Beane

27 de feb. de 2015

I just bought my third BMW from BMW of West Springfield, Bryce Piemonte and Chris Hughes were great to do business with. I would not hesitate to buy my next BMW from this dealership.

Goldteng

23 de feb. de 2015

Mr Bryce Piemonte is a 5 ***** Stars salesman, I highly recommend Mr Bryce Piemonte 100 % to all my friends and relative that is shopping for a BMW. He is very professional, understanding, and he is all about customer satisfaction guarantee 100%. Please ask for Mr Bryce Piemonte he is the "BEST", so please don't settle for less.

PSC01945

10 de oct. de 2014

I bought a pre owned 2011 X 5 from BMW West Springfield in March of this year. After several months of trying to like the car, I couldn't as it was too big for me. I had always owned 5 series sedans prior, but bought the X 5 to transport my grandchildren.So I decided to contact the sales manager who I did the deal with (Chris Hughes). He returned my original email, where I told him that I would like to try and do a deal on a pre owned 5 series, telling me he was on vacation. That was in August. After repeated emails, then calls to the dealership, I never was able to reach him. At one point, a sales person called to see how many miles I had on the car (49,000) and I never heard back from him either. It makes you wonder what is wrong with the car they sold me, that doesn't want them to take it back in trade.Regardless, I travelled 100 miles to this dealership, and feel totally scammed. I will be contacting BMW USA in New Jersey to make them aware of this surprisingly bad service.

sjanicki

8 de oct. de 2014

This has been by far the worst experience I've ever had dealing with a dealership in my life. I've recently visited to take a look at a used G35x where I was met by Robert Melendez. The car was not on the lot and he told me the reasoning behind this was because another employee took it home and would be in touch with me tomorrow to let me know what was going on with the car. The next day I waited for a call, and decided to reach out around 4pm and see what was going on. That is when I came in contact with Stephen King and told me that the car was indeed on the lot and he would have it on the upper lot where I could take it for test drive. When I showed up, the car was nowhere to be found. When I approached Robert he was extremely rude and told me he didn't call me and confused why I was there. I reminded him that he told me he would call me regardless which he failed to do and he continued to be unprofessional. He said he would look for the car and get Stephen for me. 20 minutes past and there was no sign of either of them and decided to go find Stephen myself and get to the bottom of it. I finally found him, where he told me that the car was sold and he tried getting ahold of me but conveniently called the wrong number even though I wrote it down as legible as you can possibly do. Whether this was just a way to not deal with me or lacking attention to detail its completely unacceptable and reflects highly on upper management. I put up a facebook status and tweet and it seemed like ALOT of people are not happy with your dealership. I will be going higher up with this complaint and will continue to discourage everyone from giving your dealership.Your employees should be reminded that they are car salesmen not brain surgeons and should show some humility

pk

26 de sep. de 2014

would highly recommend this dealership! when shopping for a car here I highly recommend Justin Isenburg for all your car needs. Knowledgable , friendly , hardworking ! Outstanding service Thank You!

lancer529

30 de ago. de 2014

Just purchased another new 5 Series from BMW Of West Springfield. This dealership sets the standards for professionalism and courtesy. No one walks around bored and uncaring. There is a certain energy in the atmosphere at this dealership and this becomes quite apparent very early in the buying process. I would like to give special compliments to Justin and Jerome!

vlad777kz

29 de ago. de 2014

After searching for several months and dreading another dealership experience, I stopped by to check out a 2011 BMW. Bryce was very friendly and accommodating about test driving the vehicle (even for multiple visits). It is also very nice to be able to view service records of the vehicle and vehicle history without having to show any commitment. The negotiation process was very professional and honest. Upon agreeing on the price, the paperwork was handled in a very respectful manner. The transaction process was very quick compared to other dealerships. Bryce made sure everything would come together, follow through the process to insure the customer is happy. Being very picky about dealerships and sales reps, I would recommend Bryce Piemonte to anyone I know for a vehicle purchase.

timivers

28 de jul. de 2014

I was interested in leasing a new BMW. I began working with Bryce Piemonte and was very impressed by the service I received. Bryce has a very positive and helpful attitude. He provided me with some very reasonable figures on a 3 series and an X3. This was my first time leasing and Bryce did a great job helping me understand the leasing process. This supportive approach helped me make a decision with confidence.What did surprise me was that the BMW I looked at actually turned out to cost less per month (all hidden fees included) than the Lexus IS and Audi A3 we were also considering. BMW of West Springfield offers great value. As long as Bryce stays at BMW of West Springfield I will make it my first stop when looking for my next vehicle.

vinny01101

27 de jul. de 2014

Had a deal with West Springfield dealership until I went with my son so he could buy a 14 4 series coupe. Transaction and communication went well until Jerome made his offer for the trade in value for son,s 07 3 series coupe. Jerome, in our opinion, low balled value of trade and refused to negotiate or move from his initial figure. He became defensive and refused to explain how he arrived at that figure and was defending his position without merit. Accused my son of calling him a liar and took the "take it or leave it" position and also reneged on his original figure for the new car. When I reminded him that he was originally 1500 below what was eventually agreed to for my trade he remained defensive and unmovable, (he originally offered 18000 but came up 19500 for my trade). As i stated i already had a deal in place but left with my son feeling uncomfortable with Jerome's adversarial attitude and unprofessional demeanor. We went to Hartford and they offered my son 1500 more for the trade and 500 less than what Jerome's offer was and if we both both cars there they offered me an X3 for 400 less than what I agreed to with Jerome. Took the deal with Hartford to save money and send a message to the West Springfield dealership, which ended up losing 2 sales. I felt bad for Bryce, met with him and apologized, as he lost the sale to me for reasons beyond his control. he was great and very helpful but there wasn't anything he could do to turn this around. If Jerome had a taken a step back and reevaluated the situation he could have saved both sales but unfortunately he allowed his ego and arrogance in this situation to get the better of him.

meerachowdary

21 de jul. de 2014

This car dealer is been so excellent to us. The entire dealership is so professional. We bought our BMW with as low as 0.9% APR and at good Price. They did give us a good price for the trade in we did for Acura RDX. Steve the sales person is been so excellent and even the financial person who helped us with the finance is been so informative and helpful. I had a 6 months baby and without taking too long time due to the baby and we getting frustrated they did finish all the work very soon. 1 year we are driving the BMW and its an excellent car. The guys drove the car to our home and we got the car the very next day. I get very scared with car dealers but this dealership gave me the best experience. I dont have any complaints about them. I would recommend everyone to Gengras.

ElliotAcoca

6 de mar. de 2014

Michael Tirrell was extremely attentive and friendly as was the rest of the office. My visit was brief and the problem was resolved.A highly efficient and well run showroom and wouldn't hesitate to recommend them to ALL my friends.I am so pleased with them that I am considering making my next BMW purchase from their showroom.Thanks,Elliot

mon2jan2

24 de feb. de 2014

I can't find the Words to express my gratitude to the fantastic customer service I received last week, when I bought my first BMW. The type of leadership team and Client advisors you have can make any dealership envy you. Your professional team was completely aligned to what my and my family needs were and esured they were taken care at any cost. I never thought car buying process could make me feel this good. We will refer you to anyone who is looking for a vehicle that doesnt want to deal with the pushy salesmen at dealerships or stingy customer service practices. Thanks again for everything!" I want to particularly call out your leadership team of Steve, Jerome and the client advisor Justin, who left no stone unturned to satisfy my automobile needs.

MBAB

20 de nov. de 2013

I just had to write about the excellent service I've received at BMW of West Springfield. I purchased my BMW here , and every time I come in for service(which is not often), I'm always greeted promptly and positively. The work is always excellent...I've got no complaints.Peter Koehler the service manager runs a well oiled department( no pun intended). Going to the service department at BMW of West Springfield is actually a pleasant experience which is saying a lot. Typically, having a car serviced is about as much fun as going to the dentist... not here. Specifically, I have dealt with Jason Paoletta,Dana Dyer, Garth Scott and of course Peter Koehler. I'm going to be purchasing another new BMW soon... The service department is the primary reason that I'll continue to purchase cars here.Keep up the good work guys,Cynthia

rapper3000

4 de jul. de 2013

I walked into the dealership to look at a 550i xdrive. Stephen made a phone call and found a good home for my trade and gave me good price on the car and I bought on the 1st visit. He didn't waste my time. That means a lot to me.

whatsitmatter101

17 de may. de 2013

3RD TIME NOW -DROPPED MY CAR OFF FOR SERVICE AFTER MAKING AN APPOINTMENT ( A WEEK IN ADVANCE ), ONLY TO BE TOLD THE CAR HASN'T EVEN BEEN LOOKED AT YET.THEIR SERVICE IS GREAT... WHEN IT'S ACTUALLY PROVIDED. I'LL BE DRIVING THE EXTRA 30 MINUTES TO HARTFORD FROM NOW ON. THANKS ANYWAYS.START BY TRYING TO SCHEDULE WALK-INS.

MBAB

28 de feb. de 2013

I looked at Lexus , Mercedes Benz and BMW brands, when I narrowed my choice to BMW. I searched far and wide for the particular color combination and options I wanted on a 3 series- when I had almost given up hope of getting what I wanted and thought I may have to resort to a factory order or settling for options I wasn't thrilled with,I went to BMW of West Springfield and encountered Norm Caruolo who introduced me to Jason Paolettta,did I ever luck out. Norm and Jason were both very patient,knowledgeable(Jason as a former BMW technician knows his stuff) professional and worked diligently to understand my wants,As a business person I never had much time so they worked around my hectic schedule,between email,fax and phone calls, I was able to not only get my dream BMW but did so painlessly...by far the best buying experience I've ever had!! Jason and Norm rock.!!!

mihirroy87

25 de feb. de 2013

Buying the car from Gengras BMW was a great experience, especially this being my first car. Steve and Norm were wonderful, patient and tackled every issue that came in their way. They made sure the price was right and I walk home with a BMW. Truly wonderful guys and this wouldn't have been possible without you two. I would definitely recommend visiting this dealership for if you really want to own "The Ultimate Driving Machine".

Joanne Breen

2 de feb. de 2013

From my first phone conversation with Chris,I felt comfortable that he would give me the information I needed and treat me fairly. Chris came highly recommended and did not disappoint. This has been a great experience thus far and I love my new BMW. Chris is always available to answer questions and spent a lot of time with me explaining the techy parts of the car when he delivered it to me. Norm Caruolo handled the financing part of the transaction and also was great to work with. He was friendly and informative and took the time to explain warranty options and go over the paperwork. All in all I couldn't have asked for a better experience. I am in sales myself ( real estate) so I understand the value of top customer service and that is what I received from Chris and Norm.Joanne Breen

dale siswick

22 de sep. de 2012

Michael,Andy & Norm were all both professional and friendly. I spent most of my time with Michael who is a top notch sales professioanl. Very pleased with my overall expereince..!!Dale Siswick

PAL1

21 de sep. de 2012

The staff members who work at Gengras are very helpful, patient, knowledgeable, and friendly. You feel at ease when you walk through the door. The wait area is pleasant and comfortable as well.

careykandrew

21 de sep. de 2012

We really enjoyed working with our salesman Jason, especially as this was our first experience with BMW, and also had great contacts with Norm and Andy.

Steve Slezek

21 de sep. de 2012

Michael Tirrel was professional and informative. I visited other dealerships, and I knew more about the cars than the salesperson did! Michael knows the cars and he took the time to explain how features work.Negotiating for the vehicle was straightforward and stress free.Norman Caruolo was also top notch when it came time to pick up the car and doing the paperwork.I enjoy dealing with people that operate at such a professional level. You may have a new long term customer!I would definately recommend Gengras.

Barry Lessard

28 de ago. de 2012

the look and quick service, the way of your approuch to the customer i thought was awsome when i came back to have service done to my new car my looner was waiting for me it took me only a minute or two to get on my way and the same for its return. Jason is a fine person to deal with, i am having trouble with my garage opener i made him aware of it so we will see how the follow up goes that will be a factor in my final answers to how your company treats a customer, i am hopeing they still treat you the same after the sale,i know he is off on Tuesdays lets just see what Wesnesday brings.

andy04tj

21 de ago. de 2012

I felt the length of time it took to take care os issues was validsince it seems a quality job was done. Never felt rushed at the dealership and always was satisfied with results.

mary leitch

21 de ago. de 2012

The staff was attentive to our needs, friendly, and respectful, in addition to offering competitive prices, excellent selection and value. Gengras BMW rates as one of our overall best car-buying experiences!

louisdecaro

21 de ago. de 2012

Quick and easy , no hassle! That's the way it always should be! I walked in and told them what I wanted and they delivered without nickel and dining me!

gjl0309

21 de ago. de 2012

Had a BMW in 2008..loved it. Wanted a convertible this time and the 335i was perfect. I would have liked if it had some more of the features that the 5 series had like heads up. The parking "camera" is not up to par with other cars I owned..I have to let you know that it is a disappointment. Seems aniquated.My overall experience was very good..no complaints.

donnaty

21 de ago. de 2012

Best part, since Tony lives in same town, he picked up our car for some work that needed to be done for our car, and it was dropped back off, hours later. Now that is great customer service.

drvde

20 de jun. de 2012

Our sales experience with Michael Tirrell was fantastic. He educated us on the X5 and treated us with a great deal of courtesy and respect. Our overall experience was extremely positive. I would therefore highly recommend both Michael and the entire West Springfield dealership.

mikecrowley

13 de jun. de 2012

Mike Tirrel was an absolute pleasure to work with. His effervescent personality, attentiveness and product knowledge were unparalelled. The overall experience was fabulous. I would highly recommend this dealership and Mike in particular.

hatwat01

9 de jun. de 2012

Connie was very helpful and friendly. She explained the process very well and handled both the drop off and pick up processes very well.One issue was not completely resolved and a service rep went for a test ride with me to attempt to replicate problem. The problem was not observed but I appreciated the effort.Very satisfactory experience.

BethF2012

22 de may. de 2012

Very poor follow through from the sales associate. Promises were made and not kept. Telephone calls were not returned after the sale was complete. I had questions that arose after a couple of days of driving my new BMW, which I emailed to the sales associate. He told me he would get me answers but never followed through. I would use this dealership again, but would choose a different sales associate.

mbk301

17 de abr. de 2012

Pleasant and knowledgeable staff, nice modern dealership facility, easy drive-in drop off, free loaner car, done on time, and free factory service for the first 4 years. What else can you ask for?

kirshe

12 de abr. de 2012

Tony Quiterio was very helpful, friendly, spent a lot of time with us, thoroughly answered all our questions not just about the car we were interested in but about the auto business generally, pricing, financing etc. Liked him a lot.

msbutterfly

11 de abr. de 2012

Our visit was very pleasant. Car shopping can be a drag. Tony made us feel comfortable and excited to spend money. I liked him so much I 'm telling my friends and family that are looking to go see Tony. He really knows his BMW.

azammataro

11 de abr. de 2012

Dani is a pleasure to work with. He truely cares for his customers and goes out of his way to make sure they are happy.

santos5757

10 de abr. de 2012

My husband and I went to Lexus first to buy a new SUV and was treated awful. We went to WS BMW immediatly after and received exceptional service from Walter. He was wonderful and made our transaction smooth. Walter took good care of us through the entire process. We love our X5 diesel and thank Walter for recommending it. BMW is very lucky to have Walter working for them, he is a true asset!

jazt

10 de abr. de 2012

Our visits were pleasant and the purchase of our second 328i was satisfying and handled in a professional and timely manner. Michael Tirrel also stepped up and solved a distant delivery issue that met our motor vehicle registration timing needs.

margolenda

9 de abr. de 2012

What a positive & pleasant experience!!! I never thought i would say that about buying a car, but Michael made this happen! I was not looking foward the anxiety & pressure that occurs with a car purchase. Michael & Andy made this the smoothest purchase ever. I never once felt like I was in a "push/pull" situation. The price of the suv was great & our trade in was fair. The whole staff was professional & accomodating. I have already told my "BMW" friends about where they are buying their next car!

Dan Ahrens

9 de abr. de 2012

Gualter Pereria was a pleasure to with when my wife purchased her new 2012 X3. The sales process was easy, fast, and comfortable. Gualter quickly understood our needs and was able to find the right car within a few days. The car was ready as promised and the features were nicely explained. We will definitely be back for another car.

tmckethan

9 de abr. de 2012

Gualter was excellent to work with, was respectful of my time and explained everything I needed to know thoroughly. Kim the finance manager processed the sale quickly and made the experience very easy.

whately

9 de abr. de 2012

Gualter Pereria was very patient, showning me how to work all the new features on my 328i BMW. He even helped to program my garage door opener and installed all the bluetooth phone numbers. The experience of buying a car was enjoyable and delightful.P. Bell Hatfield, MA

shhaynes

9 de abr. de 2012

I have purchased 8 vehicles from Gualter Pereira since 1997... he has always done a terrific job getting me the right vehicle at the right price. He knows what I'm looking for and has always looked out for my best interest.

mnb1525

7 de abr. de 2012

I have been in the market for a used BMW and have been to many dealerships and found that this dealership was the most accommodating, with the help of Gualter Pereira. I live in Connecticut and Gualter Pereira made my experience that much more enjoyable. Gualter was very professional and gave all his time and effort to accommodate all of my needs. He took buying a car to a whole another level, which many other dealerships i have visited should learn from this dealership and with the help of Gualter, I am a satisfied customer. I will be back to buy another BMW in future as long as Gualter is there.

112700rcm

7 de abr. de 2012

Dani was great! He was able to make sure I received fair price for my trade-in; received a great price for the new BMW and made sure that I was able to finance the difference. It was a very rewarding experience and I would highly recommend Dani to friends and family.

aftobus

7 de abr. de 2012

I have been to many dealerships in my life and talked with a lot of sales people. But the service/experience that I have received from BMW of West Springfield and Dani has yet to meet its match.

jockwallace

7 de abr. de 2012

Buying a new car from Mike was a great experience. Mike was knowledgable about the car and offered helpful suggestions about my purchase. I cannot think of anything that would have made the experience any better.

LauraBMW

7 de abr. de 2012

I was pleasantly greeted everytime I had gone to this dealership by Gualter, this was my first experience dealing with him. He was always pleasant and most formally explained all my options so I was not ever guessing. When I found the car I wanted the "ultimate driving machine"!! I was shown all the options this vehicle came with or had, when I test drove my NEW car I knew this was the car, then the warranty was explained thoroughy ~ because of the professionalism and knowledge that Gualter has, I made no hesitation this is the car and dealership I wanted to work with! I would highly recommend him to my friends and family if they are ever looking to purchase a BMW. i am thouroughly happy with my new car!! Haven't been able to use the top down yet but I love putting it down just cause it's so beatiful and this is certainly the car for me!! Thank you very much Gualter (if you are able to see this)! I WILL be back for future dealings with BMW for the rest of my life!!! However, it may be a while since this is a brand new car and I treat it like a baby!!Sincerely Laura G Roe

Trish127

7 de abr. de 2012

Great! Really enjoyed gaulter and Steve. Great sales folks. Good service. Recommend. Better than ct dealer Bought two cars from them. Will buy another. Recommed

pperron

7 de abr. de 2012

I have known Gualter for several years and was pleased to learn that he was at BMW of West Springfield. He made placing a factory order very easy and fast (this was the third factory order I have placed with BMW, but my first with Gualter). A fair deal was achieved with no hassles and no games. The order was placed and confirmed in minutes and I was provided with a production number with which I could trace my order on the BMW website. Gualter however has provided me with more current information than that provided on the website both by e-mail and phone. My car should soon be in New York and then at the dealer. A truly great experience and I recommend Gualter to anyone looking for a BMW.

Gio0316

7 de abr. de 2012

The service I got from Jason was excellent. I felt I was treated honestly and I got a great deal. I felt like I was treated like a friend and not just some ordinary joe. I would recommend his services to all who want to purchase a vehicle

Liliya7

7 de abr. de 2012

We bought a brand new Costume build BMW x5 from Jason Paoletta at BMW of West Springfield. I would highly recommend Jason for a sales consultant, We never felt rushed, Very Friendly and always Helpful. We recieved an EXCELLENT service. Jason does beyond what is expected of a sales consultant. Oh and LOVE the Car!

flahermi

2 de abr. de 2012

Buying a BMW has been something I have always looked forward to. I recently came to BMW of West Springfield to look into buying a CPO BMW despite being stuck in a lease with another auto manufacturer. Tony sat down with me and we reviewed all options in terms of getting rid of my current car and into the vehicle I had inquired about. All the numbers were presented to me and I felt that they truly had my best interests in mind before proceeding with any deal. When it came time to make the deal, both Tony and Norm worked with me to come up with a number I could afford and worked tirelessly with the finance department to get me the finance rate I desired. Overall it was a wonderful experience and I would not hesitate to purchase another vehicle from Tony and Gengras BMW.

Tracy420

20 de mar. de 2012

Best experience I've ever had with a dealership! I will be a BMW west Springfield customer for life! We were not harrassed by a salesperson the moment we arrived. We had to go in and ask for help( truly liked that) it's the way the building is situated in respect to used car lot- the salespeople can't see us. Even though, this may upset some, I liked having to ask for help. Michael was excellent and handled a problem I had with the car, no questions asked. He spoke with a mechanic and mechanic confirmed my thoughts. They took care of the problem. MGM, the general manager who we signed papers with, went out of her way to explain everything to us. She, too, was very professional.

vecellio

7 de mar. de 2012

Buying a new car is not high on my list of favorite things to do. The reason is simple. I's not spending the money for the purchase as you might think. It's the high pressure sales people that give me a feeling that they can't be trusted. Jason changed that for us. He was friendly, informative and was patient as my wife and I tried to figure out which model was right for us. We test drove a number of models and never once did we feel rushed to make a decision or finalize a deal. He did things at a pace that allowed us to make the right decision. I would highly recommend And V and the BMW of west Springfield Dealership!

emcurran

29 de feb. de 2012

Gualter continues to do a great job selling BMW's. I have purchased 3 new BMW's over the past few years and he has taken great care of me each time. Kevin the general manager has also done a great job with making sure the customer service is the best it can be all around the dealership. I highly recommend BMW of West Springfield and Gualter as your salesperson. Eric Curran

rmarvjr

27 de feb. de 2012

Wallter did an outstanding job of presenting me with the choices on my X5. He was patient, courteous and above all fair with the deal. We worked through the needs, wants and most importantly, the expectations I had for the vehicle and settled on a deal. Once concluded, he followed up with prompt delivery. I have purchased several vehicles from BMW of West Springfield and each experience has been comfortable and fair.

jemvan4

27 de feb. de 2012

I was met by the salesperson Tony Quinterio in BMW of West Springfield, Ma. Tony was couteous and helpful in assisting me. This was my first visit to a BMW dealer and Tony, who is extremely knowledgeable, explained every thing I might want to know about a BMW and more. When I explained that I was not buying immediately he continued to assist me until I had no further questions, even though there were other customers needing his assistance. I would recommend BMW of West Springfield to everyone.

lcoppa77

23 de feb. de 2012

I was met by the salesperson Tony Quinterio in BMW of West Springfield, Ma. Tony was couteous and helpful in assisting me in narrowing down a new model that would fit my needs and my financial situation. I was trading in my 2010 Audi A4, and Tony gave me a fair firgure for the trade, unusual for most dealers who usually start at the very bottom. We were still a little off from the final numbers I was thinking, and Tony Called his sales manager, Andy Visilio over. Soon, with some compromise from both ends, we reached an agreement on both sides. Tony and Andy worked hard to meet me at a place I was comfortable making a deal. Later, Kim in financing got me financed and the deal was done. I was looking to pick the car up the upcoming Friday. It was Tony's day off, but he knew I wanted the car for the weekend. He had the other salesman, Jason, prep the car and have it ready for me on Friday. The service was great, as well as the price and the trade value on my former car. I would recommend BMW of West Springfield to everyone.

Lance1970

22 de feb. de 2012

I have worked with Gualter on several deals and he has helped others in my office. I purchased an x5 from him and two of my partner have done 5 series with him also. He helped me locate a gl550 got my wife at another dealership. He is the man you want to talk to over there.

ashfield82

21 de feb. de 2012

Honest, fair, really knows product line, I' buy there again! Tony was great! Their used cars were perfect, we had been shopping for weeks at other dealers and tested a lot of junk. Their cars are truely certified. They made the sale to us on just that.Truely no pressure to buy at all, between our sales cunsultant and quality we purchased there.

drsilvershot

21 de feb. de 2012

Dani and I came to an agreement over the phone. We came up the same day and finalized the deal. The car had a slight scratch on it and when Dani could do no more, he got his GM involved and had the scratch touched up to our satisfaction. The other salesman were very friendly to us and made us feel welcome. We got a great deal and a great car and would recommend WS BMW and Dani to anyone else.

carolnew bmw

21 de feb. de 2012

I have owned BMW's since the 1970's This last purchase is my sixth one, i do not always buy Bmw's because the last BMW dealership, i dealt with, was terrible, that dealership is no longer in business. So far i enjoyed my BMW buying experience, and we love our new X3.

hkowalski

21 de feb. de 2012

First time buying a car from BMW of west springfield.I had pleasant experience with the sales personell and I'm happy with my car. I'm also pleased with customer service and overall experience.

mishka84

20 de feb. de 2012

Bmw Of West Springfield is great place! I bought 2008 BMW 335i Coupe a pre-owned certified vehicle from them over a month ago,and been very satisfied with it. Some great people are working there like,Dani Sayegh hes been helpful from first minute and the end of the deal,worked out a great price for me on a car i wanted,and gave me good price for my trade in.Also service is awesome!Had a snow tire change over very quick and inexpensive. Great friendly staff!Thank You! Mikhail Kolesnichenko

kplotkin

20 de feb. de 2012

I have owned many cars throughout my lifetime and have always dreaded the car buying experience. The minute I walked into the dealership I was treated in a friendly and professional manner. I was so fortunate to have Dani wait on me and bring me through the car buying experience. Although the car I was buying was for me, sales associates at other dealers spoke to my husband rather than me. Dani addressed me with respect and made the over all experience a pleasant one. Dani and his manager worked with us to give a fair trade for our car and a workable price for a beautiful new 335xi. Customer service has been outstanding, winter tires were put on the car several days after we bought it, Dani worked with me and the service department to coordinate a pick-up and drop off of my car. Quality of the work was outstanding, everyone in the service department was very friendly.Dani has not forgotten me once the car was off the lot, he has called me back promptly to answer questions and arrange the service for me. He has taken the time after I bought the car to go over things with me in person such as the navigation system which I had found a bit challenging. Before buying the BMW I had been to several other dealers and test drive many cars. I had no intention of buying a BMW and went into the dealership a little skeptical. Dani made the overall experience a pleasant one and we bought the BMW largely because of the time spent with us to get to a workable price and Dani's excellent customer service.Sincerely,Karen M. Plotkin

Kristoff.Lievens

20 de feb. de 2012

Great service, both during the sales process as the after sales service.Customer is treated with respect and as a customer. For me it was a great experience and I recommend anyone in the neighbourhood of Springfield to buy their car at BMW of West Springfield!

LEKRUPP

20 de feb. de 2012

Located this dealership on the web and was very impressed with the facility. Over a two week period we were so happy with them that we purchased two vehicles. They were very competetive on the new car and gave a fair price on the trade in.Tony was very knowledgable and gave us great service. I would highly recommend this dealership and Tony to friends and family.

shiva.balasubramaniyan

20 de feb. de 2012

I wanted to take sometime and express my heartfelt thank you for BMW West Springfield for their outstanding customer service during sales & as well in service. Especially the gentleman Mr. Gualter was a great sales person who had guided us and worked with us to identify the right vehicle and best possible financing options. He was not only knowledgeable but he ensured that he provided all the attention and care as if he was buying the vehicel for himself. While I have interesting experiences sales folks trying to sell in order to meet their targets, he did not thrust any of his views on us. Gualter is an asset to any organization !In the sales process I got introduced to few other employees in the dealership and all of them were polite and most importantly customer centric. I did try to send a thank you email in the past to the owners during the last thanksgiving weekend but the emails bounced back. Overall, my experience with this dealership was great and since buying my BMW 528xi, I have been highly recommending everyone to this place to checkout for options!I sincerely wish them good luck in all endeavours. RegardsShiva

Dianneclicks

20 de feb. de 2012

Bought two cars from Tony in one week and he was a pleasure to work with. He was very knowledgable and honest. Will positively do business again when we trade in our vehicles. I felt the price was very fair.

Stefanyo

20 de feb. de 2012

I love my vehicle and will recommend this dealership extensively due to my experience. The professionalism and quality of customer service provided by the sales person was exemplary. He was knowledgable and efficient while really caring for my specific desires. High class!

GzIni

20 de feb. de 2012

I had gone to a number of dealerships in search of a truck. None of them compared to the friendliness, honesty, and fairness I received from Gengras, specifically Dani. I never felt like he was "playing games" like so many of the other salesmen I had dealt with at other dealers. He was straight forward when we negotiated the price, which was very fair. My truck has been great, just like the service I got from Dani.

cjaws02

20 de feb. de 2012

The Dealership and Sales Person Jason Paoletta were fantastic. The convenience of picking up the car and returning it to me is a BIG seller. Jason worked with my schedule and the car was returned spotless.

bulladm

20 de feb. de 2012

I was in the market for a new all wheel drive family sedan. Meet with Gualter whose product knowledge of the BMW line of vehicles was amazing. After spending a few hours with him and going through my wants and needs; I decided on a 5 series. I returned a few days later with my wife and Gualter was able to find the perfect car that meet all of her requirements. From start to finish he made the whole process a seemless transaction that we felt comfortable with. The price was fantastic! The service we received and attention to the smallest details made us happier than we have ever been purchasing a vehicle. The whole team made us feel welcomed....like we were family. We will be sure to recommend BMW West Springfield to all of our freinds and family members. Thanks again.

mpgoncalves

20 de feb. de 2012

Dani was very attentive and patientduring our two visits to the dealership, taking the time to explain all the features and benefits of owning a BMW as compared to other car models we were considering at the time. We are very happy with the service provided and love our new car!

projectman0660

20 de feb. de 2012

Dani really knew the car & his stuff, pleasure to work with! I would definitely go back to him & would recommend him to anyone needing a new car.

msatch01

20 de feb. de 2012

I came in to look around at the 3/5 series. I have a hard time deciding which one I would like best. I met Bryan while i was there. He was very knowledgeable of the different series cars. I felt like he was helping me instead of how the usual car salesman probes/bugs you, no pressure whatsoever. I left on a happy note and discussed with him that I was not ready at this time, but when I am he's the man for me.

chilaxin12

20 de feb. de 2012

I was in having some work done on my current car and was looking around the showroom at the newer cars. Bryan introduced himself and was extremely polite and helpful from the start. He was able to answer all of my questions about the car and never tried to push me into buying it like a lot of other salesmen will try to do. Some of the terms he used were a little advanced, but he was able to explain the benefits and features in terms someone who isn't so advanced with cars can understand.

mgerrity

20 de feb. de 2012

The sales experience was great and Jason was very helpful. We had an issue afterward with a minor issue that needed to be resolved. They fixed the issue and everything has been great since. We had a routine service appointment recently. We were in and out within 15 minutes of the quoted time. Much better than my old friends at New Country.

dmar888

20 de feb. de 2012

Went in and worked with Bryan he was passionate and knowledgeable about the cars and seemed to take genuine interest in what I wanted. Would definitely go back and buy another vehicle from him.

PCarriveau

18 de feb. de 2012

This was one of the most satisfying car buying experiences I've ever had. I would definitely go back there and recommend it to anyone. The sale was made with no pressure from anyone and everything was made easy for me. Totally satisfied with the experience and the vehicle. The facility itself is top-notch.

NCDCARTER

18 de feb. de 2012

Good service , excellent service by the staff. Have bought 4 cars from Gualter and he has been outstanding to work with. I would recommend the dealership to my friends.

Charly z

15 de feb. de 2012

Bill LaGrant is by far the the most sincere and friendliest salesperson I have ever worked with. I visited many BMW dealerships but certainly no one was able to provide as much knowledge as Bill. I already recommended many people to come down and see Bill for their next BMW.

M-technik-3

11 de oct. de 2011

Made an appoint for my 95 M3 for a no start issue, Took 5 hours to diagnose the car as a bad starter. Took 4 days for them to complete a starter install? seriously? It's a 4.7 hours of billable labor. They preformed a nice you need this and that and so forth.Then when I presented them a receipt that I had a starter purchased for this car from them they took consider amount of headache to get refunded the money for the part. When the car was returned they did not wash it nor did they remove the left over nuts under the hood where the technician glued a nut to a rubber glove to install the starter. The starter they removed was the updated threaded unit and they installed a superseded model that was not threaded.Communication was horrible at best. I will recommend the Parts division as they even told service that I had bought the starter from them but as with most dealerships that have gotten too big. No one communicates to the customer nor listens. They have lost any further business from me, with exception of Parts. I was not handed any sort of customer feedback to give them a rating of my experience and I don't think by there attitude that it would have helped anyway.

Billmun

14 de sep. de 2011

Stopped by this dealer to look at used 5 series. Met with Jason Paoletta. Jason was very professional. Knew the BMW products and explained to me the various odds and ends of a 2008 535xi. Although the manager and I could not reach an agreement on the price of the 5 series and the trade in of my vehicle we were satisfied with this dealer, especially Jason. Unfortunately I was traveling and live 900 miles from West Sprinbfield

Rodney0054

28 de ago. de 2011

My first horrible experience was with Nicole in service. She was rude and disrespectful. Even though I made an appointment weeks in advance there was no loaner available and she asked me to wait out front 4 minutes for a rental. 25 minutes went by and no one from service did a thing despite my complaints. Finally the lot attendant got me a car to drive. I spoke with Kevin the GM and told him Nicole should not deal with the public. Two weeks later I returned to buy a pre owned 3 series and the sales person Jason detained me for a totally unnecessary two hours often disappearing for 10-15 minutes at a time. They had absolutely NO respect for my time. Finally Kim the finance manager came over who didn't know the difference between net and gross pay and I was able to get my keys back and leave. The next day at least three of them were supposed to call me and failed. Bad customer service there is viral as is customer disrespect and can only be attributed to Kevin the GM. I will never return to this dealer and because I believe the problems stem from the top I will never do any business with any Gengras dealership.

BMWZ4M

28 de jul. de 2011

I was somewhat happy with BMW of West Springfield from the only time I took my car in for service (under warranty.) I have to agree with some of the reviews here. Setting up an appointment is next to impossible since the phone is never answered and voicemails never returned. I must have called them at least 20 times and left 3 messages over 2 weeks periods and never got a return phone call from them. I hope this was an isolated incident but I am not willing to go thru this again with BMW of West Springfield. They should figure out how to deal with the high volume of phone calls and promptly return the message. There are many other BMW Dealers in the Western Mass and Hartford area to choose from so I would not be coming back to BMW WEST SPRINGFIELD ever!!!

jack laforte

1 de jun. de 2011

I have been impressed by the beautiful atmosphere of the dealership, the friendly people, from the person at the desk, the salesperson and the manager. The dealership good selection of vehicles, and most important the staff is willingness to met the customers needs.

bradmatthew

8 de may. de 2011

I brought in my z4 to have a new head light installed. They informed me that it needed a whole fixture $2100.00. I had to hold off to discuss with the previous ouner. When I picked the car up bot head lamps did not work and the 2nd one was filled with water. They basicly blew me off and said they were not responcible. It worked when I gave it to them and did not when I picked it up. The person who is fixing said most likly they caused the problem but wont admit to it. Inturn I am screwed. Dont ever go there. They are a rip off. I am filing a claim with BBB / BMW USA -----------I am telling you go some where else !!!!!!!!!!!!!!!!!!!!!! Oh It cost me $240.00 by them to get screwed.

ianlewis

3 de may. de 2011

The ultimate buying experience at BMW of West Springfield. I had a 2006 Honda Accord standard to trade and fell in Love with 2011 BMW 535xi. Gualter helped me get a great price for my trade in and I took delivery of new 535xi. It was great to get a very professional client advisor with straight forward answers. I got great financing rates from BMW and Kim McInyre Business Manager made this purchase a great experience. I would definitely recommend this dealership for your next BMW purchase. Manager Norman Caruolo and the service personnel Mark Roberts where very friendly and accomodating when I had some additional requests and installed my accessories expediately.

bmwgirl2008

21 de abr. de 2011

THIS DEALERSHIP IS UNFIT TO SERVE WOMEN CLIENTELEThis dealership is unfit to sell the nice cars they represent. On a saturday afternoon, I waited for close to an hour before anyone came to show me the car I had requested to test drive. In fact, I am pretty sure one of their client advisor turned down the receptionist's offer for him to help me purchase a new BMW when he saw me. A couple of weeks after my visit, the client advisor who finally helped me gave me a lease rate that was higher than market price. When I told him that we had a much lower lease price from another dealership he told me and I quote, "...what no heated seats? Well for a classy lady like yourself you probably will have to put some lambskin covers on your new BMW. You should make sure to bring your husband to the dealership where you got that quote to make sure you got the right deal on that car." Wow, I didn't realize time travel is possible as he clearly thought we lived in the 1940s when women had little rights!Luckily, I get to tell this inccident to all my friends and should make for a nice cocktail party story.

renevel

17 de abr. de 2011

Gualter was a very helpful and knowlegable saleman.We were in the market for a 2011 3series bmw, he offerered various models and styles to select from ,including different financing options to fit our needs.I would definatly return for future purchases/leases to West Springfield BMW. Thank you, Dean Velodota

Colbusa

12 de mar. de 2011

We brought our 1994 740i for transmission service. The lead tech locked the car for the night and the next morning forcefully turned the key in the door broke the lock and the plastic off of the key. Kevin said quote "your car your responsibility" and wanted to charge $700 to fix it. Also while the tech brought the car for a test drive, got a flat tire. Again, this time Patrick said "old tire not our responsibility it is $231 for a tire". We ended up taking the car from them with a flat still on the car as they wouldn't even put the spare on. We then took it to a tire place where it cost $89 for a new tire. The door still doesn't open and it has been over a month. I offered to go halves on the door even though I thought they should have paid for it and Kevin wouldn't even consider it. I feel that Kevin talked down to me because I am a woman and the car was not bought from them. This is an older car with some issues but I didn't need BMW-West Springfield to make things worse! I would not recommend BMW-West Springfield to anyone!

gengrasstinks

1 de mar. de 2011

WORST experience of my life! I bought a BMW from them and 3 payments into it the transmissions blows and they tell me the only thing they can do is offer to buy it back from me for wholesale MINUS the cost of the transmission and then roll all of the negative equity from the loan into a new loan for another car from them! I could not get the owners to call me back and no one in the place calls you back, I had to keep calling and leaving messages and then when I finally got a hold of someone, they tell you, "Oh, I was just calling you." When I bought the car, they told me that they went through it with a fine tooth comb and that they gave the previous owner extra money on the trade-in because of the condition. You would think after this pitch that they would have stood behind it but they told me that, "We gave you 30 days so we don't have to do anything else." I will never make the mistake of buying a car from any of the gengras dealers again! EVER!

cwatroba

7 de feb. de 2011

I have been a customer of BMW West Springfield since 2007. Anytime you deal with an issuse like a car you are going to have problems at some point. It is not the problem it is how it is handled that you care about. I got a great deal on my 2009 535xi from Grant. I waited a long time for the right car and the right price. Grant never tried to rush the situation he waited and got me what I wanted. He could have tried on mutiple occasions to try to sell me but did not. I would for sure buy another car there.On the service side, Kevin runs a great department. When you are dealing with expensive cars that sometimes break its frustrating. They are always friendy and keep me informed. They have gone above and beyond what you would expect to keep me coming back. If there is not a BMW loaner there is always a rental waiting. The have picked my car up at my office and have given me rides when needed. They have good willed stuff that has not been covered under warranty.I am confident going forward that if there is a problem they will get it fixed. Situations arise with cars that are frustrating and sometimes not ideal. They have always done the right thing.

okai31

20 de ene. de 2011

I was having battery trouble. The service rep told me that it was because i don't drive my car far enough to work. I guess i live to close. The rep told me i was better off riding my bike to work. The only shining star at the bmw dealer is Mike Gauvin. He has gone out of his way to make the experience with the dealership better in every aspect from the sale to the service. So when i went to pick up my car after they had for three days i gave them back the present that they left me in the loaner underneath the passenger seat, a empty coors light beer bottle. If you are gonna buy a car from only buy it from Mike he seems to be the only person that can get things done in there. As for the service you might really want to consider looking else where. The service rep that i have been dealing with has tried to help me but her co workers have done nothing to help her, they chimed in to many times with too many wrong answers.

MCarney413

20 de ene. de 2011

I purchased a X-3 from this dealership about two and half years ago and have dealt with Patrick Higgins on most of my service related issues and he has been very professional and courteous. I have had a few issues with the X-3 and Patrick has provided me with a loaner car and phone calls to update me on the service that has been done. Overall, I would recommend this BMW Dealership to anyone and if you feel the need call on Patrick.

jtolisano

11 de ene. de 2011

Quick, easy and excellent customer service. I walked in, all sales staff were busy, the sales manager jumped up, took us down to the types of vehicles we were interested in, we picked one, and left a deposit. Next day, over the phone we negotiated a price and took delivery.

davidipeckdmd

8 de ene. de 2011

I called BMW of West Springfield to service my 535I because I had a warning of my daytime running light. I called and talked with Nicole who said just bring it in and we will get you in and out. I called a bit later and left her a message I would be in earlier and the time. Upon my arrival, she took care of me immediately and also checked my tires and other stuff. I also inquired about a ski rack. She amazingly got the info and serviced my car while I waited and had a cup of coffee. They even washed and cleaned my rims and they look great. My experience was great and Nicole was the best. David.

000bmwx5

22 de dic. de 2010

Have brought my car in 3 times and have never been happy with. Setting up an appointment is next to impossible since the phone is never answered and voicemails never returned. Brought my car in once to have the drivers door window regulator replaced and was told it would be done by 5 pm that same day since it was a common problem and they had assured me the part was in stock. 5pm came around that same day and I still had not received a call so I called but of course no one picked up or returned my voicemail that day so my car was left over night. The following day I assumed someone would call and let me know about my car but I was clearly holding out too much hope so I called again with no answer so I continued to call repeatedly until someone answered. Finally got through but surprise, they had no idea who I was or why my car was in. Once the service manager finally got a handle on the situation he told me my car would definitely be ready by the close of business that day. Once again never got a call at the end of the day and had to go another day without my car. So far two days without the car for a one day job with no calls to update or offers of service loaner. The third day rolled around and again by noon not even a call for an update so at this point I was fuming. After numerous calls yet again I was finally answered and told that they were "stuck" and didnt know how to fix it because a weld at the bottom of the window track was busted and it would need to be welded to continue with the fix. What!?!?!?!? I told them to fix the car and they tell me what the have found but say they cant fix it? I ask why and they say they dont have the equipment to weld (this was at the new facility in 2010 by the way) and would need to take it to a body shop to get it welded. So if thats what needed to be done then go do it!!! I brought the car in to be fixed, they tell me what needs to be done to get it fixed, but dont know how to get it done? After verbally assaulting all parties they finally agreed to take it somewhere to get welded and would have it finished by the end of the day. would you believe that after all of this that again they never called me later that day so finally I got a ride over to the dealership before closing to find out that indeed the car was done. Thanks for the call!!! the bill then came and i see that they tried to charge me for an off site visit to the tune of $150. Obviously there was no way I was paying for this and had to raise hell again just to get the charge taken off the bill. Finally I was ready to leave so they brought my car around and surprise, it was not only not washed but it was even dirtier. This was all only one of my experiences, the two other followed very similar tunes. Over all the worst dealership experience ever, I now drive 40 min to hartford instead and love it there. DO NOT GO TO BMW WEST SPRINGFIELD!!!

mrsnateystates

3 de feb. de 2010

Buy your car here but go somewhere else for service. Unless you want to be told your car is fine to drive after the steering wheel lock sensor goes off and then have it break down in the middle of nowhere days later. I had to have my car towed to the dealership (I live in NH over an hour away) after it wouldn't start. I asked if I could get a loaner and they told me there were none available. It's been there for 5 days now and every time I call to find out the status of my vehicle I'm told they'll look into it and call me back. Well they never call back, and then when I do they act like they don't even know who I am and they have the audacity to ask me if I have one of their loaner vehicles. Of course I don't have a loaner you told me there were none available. The people are nice enough but they never follow through and they take forever. It took them 7 hours to change and rotate my tires one day.

jygesq

22 de may. de 2009

I had a difficult problem with my ABS/DSC system. warning lights came on . Two sensors were replaced , and ultimately the abs computer had to be replaced. the work was done correctly and properly. The facility is only about a year old, with modern equipment with a well trained staff.I do not understand the previous ratings. My experiences with them have been just the opposite.

whoisit

10 de abr. de 2009

3 out of 4 less then good service experience visits. First, the door open/lock and emergency flashers buttons in center console by the shifter weren't working. Waited nearly 2 weeks to get an appointment and was told yes it's not working and I'd have to come back as they didn't have the part. Very common part for an 04 330xi as the service manager stated they replace a lot of them...nice, 2 60 mile round trips for me.Second, had a valve cover leak at 58k and still under extended warranty, $50 co-pay. Asked them to check the cabin air filter as it was sucking in oil fumes from the leak, they stated all was well. A few days later I had noticed all kinds of dust flying around inside the car, windows were closed as this was December. Checked the cabin air filter and found that they had just flipped it over and crammed it back in place. Most the dirt and dust was still stuck on the underside of it but a lot had been sucked into the car. Talked to the service manager and was given a new one by him and was told how disappointed that this had happened.Third, oil change at 60k, did not go for the 60k second inspection for $700 at that time. $102 to change the oil. Got home a few hours later after some errands and check the oil level in my garage and found the level way over the dipstick mark. I have an oil extraction pump which can draw it from the dipstick tube and found nearly 2 quarts over, this could have blown seals or caused bearing failure because of oil foaming.I will not be getting my car serviced there again. I'm not sure what I'll do as the next nearest dealer is about 100 mile round trip.

335xi

29 de ago. de 2007

This dealership is the nearest one, so I have to go there for oil change.They always let me drop the car in the morning and make me pick it up when they call( 4-5 pm).WTF! 10 hr for just oil change! There is no loaner vehicle for oil change. So I have to make somebody to bring me.I think they just make people drop their car in the morning and start working. Then what is the point of appointment?Last time when I visit the dealership for the service, they left a scratch near the rear driver side door. I was quite sure it was not there before the service. So I ask them to fix it.At first, they told me that they need to check the check-in sheet then call me.I waited 4 weeks now, I call them around 10 times to get the answer. Their answer was always "wait", "general manager is on vacation" something like that. Vacation for 4 weeks?Then finally, I was able to reach today and the answer is following."We do not feel like we did that, but if you bring the car in then we will make it look better by our own hand"My car needs body shop work, not your hand work!They just ignored me.Can you believe it?Go to hartford or near Boston for sale and service.

echo3skywalker

9 de abr. de 2004

In Mass. for college, and had to find a local dealer. This was the nearest. From my first service, never had a decent experience. The service appointment had to be three weeks in the future without a loaner vehicle. Employees were unfriendly and not very helpful. <br>I had problems with my X5 and called about what the issue might be. I was told it was nothing and given an appointment a few weeks in the future. Took the car on a road trip and it broke down in the middle of nowhere. I was disappointed the dealer wasn't able to schedule an emergency appointment and was unwilling to check any components I was worried about. This is probably the worst BMW dealership I've seen. Unfortunately, there aren't many choices out here. Only advice: skip this dealership.