Ray

16 de oct. de 2016

We saw the truck online and entered chat. We asked about availability. Told them we were driving in from an hour and a half away. Called following chat to verify and ask to hold. When we arrived, the manager was on the phone (Dave) and Salesman (Brad) greeted us. We explained. He said manager was on phone with locksmith who would be there in 10 minutes. We were told 2 people were in earlier to look at it, but could not find keys. 2 is important because later it was 5, than 10 than 15. Told that we were lucky because cars have been sold out from others driving in before. Also, told that if we left lot car would be sold. Waited for the locksmith (who never showed) for an hour and half. Frequently told be there in 20 minutes. Attitude slowly changed after my wife said something about being a nurse and I mentioned my doctorate. Don't judge because we came in sweats. I definitely had used car sales. High pressure because we were asked if car suited our needs and if wanted it. I responded don't buy cars without driving. Another change after I said trading in BMW. Brad let us know that we would need to pay difference in cash. I assured him that enough open credit to buy the car on any one of the cards in my pocket. After the test drive of the trade-in, we could go to lunch and they would hold (an hour and a half on the lot and in office) for the locksmith who would be there in 10 minutes. BTW, truck was unlocked on lot. Not a common practice. They also disparaged chat person and said main office has not idea what they do. We to lunch and come back. Still no locksmith so we left. Never spoke with manager (Dave) who could have at least offered something. Salesman was only interested in getting us out the door. I personally think they had a better offer and did not want to deal. High pressure and very used car sales feel. Took a shower when I got home to get the dirty off.

Anthon Thomas

18 de ago. de 2016

Thank you Bob Bell for great customer service and a very considerate repair team. I would highly recommend and salute the team at Bob Bell Hyundai of Glen Bernie. Big Shut out to Marybeth!

Brenda

16 de ago. de 2016

I received great service and the staff was very courteous and efficient. The area for customers to wait for their vehicles was very clean.

Stephen

16 de ago. de 2016

Fast, Courtesy,Effishent. I have always been pleased with your service and the lounge/ waiting area. Please excuse my spelling. Stephen Forney

Carol

16 de ago. de 2016

My Vehicle 2016 brand new was towed in on a Thursday night and they fixed it the next day. I was so upset that Cary Locklear knew I was a basket case and worked my Vehicle in the next day. Hes great... give him a big raise.

David

16 de ago. de 2016

in and out in one hour in and out in one hour in and out in one hour in and out in one hour

Jacqueline

15 de ago. de 2016

Our salesman (Sam) was very friendly and not pushy. He allowed us to take our time and look at the 3 cars we wanted to see.

Raymond

14 de ago. de 2016

I brought the car in Monday morning and it was ready Tuesday evening, and this was a major repair, very quick service.

Sanja

14 de ago. de 2016

Timely and affordable. They waited as arranged and we're done before I arrived to pick it up. They called and picking it up was a breeze, without payments due to warranty

Steven

13 de ago. de 2016

Paul was great and financing office was very nice too. The presentation was well made and the process was professional without being aggressive or pushy.

Donald

13 de ago. de 2016

Service on my 2005 Ranger for factory recall was quick scheduling after replacement "Passenger side air bag " was received as well as the installation of the part.

Robert

13 de ago. de 2016

Good service. Large selection. I had my choices narrowed down to a Subaru BRZ and they Genesis Coupe. The salesman let me test drive both of them and was brave since I hadn't driven a manual transmission vehicle in 10 years. We made it through that test drives, I got a good deal on the Genesis and I was on the road.

Pamela

12 de ago. de 2016

It was quick and efficient.I like the clean, modern, renovated facility. Great service. The snacks and beverages were a pleasant surprise.

Adrienne

12 de ago. de 2016

Pro: Ability to schedule service online and the features available with the online schedule service menu.Con: No text notification option advising service is completed and that includes the cost of the service.

Sharon

10 de ago. de 2016

It was good from start to end. The sales and financial staff did a great job explaining everything on how the car features work.

Nicholas

10 de ago. de 2016

My service advisor waived the rental fee because my part was on back order and took 3 weeks to obtain.

Rachel

10 de ago. de 2016

Employees are always so nice! The facilities are kept very clean. I love that there are outlets available at a desk to charge devices and also a mini fridge with refreshments.

Lauren

9 de ago. de 2016

I walked in at 9:45 with my young son, I was told my wait would be over 2 hours but the gentleman would do his best to get me out asap. We sat down enjoyed the wifi, snacks and the Olympics. Around 11 am I was told my car was done! I was in checked out in one hour ten mins when I thought we were going to be there for well over 2 hours. It was an amazing experience. The new service area is awesome too! I loved that they had snacks & drinks for kids too it really made me feel like Bob Bell welcomes children, which is very important to me. Never once did I feel like my child was a disturbance. The staff was extremely friendly too.

Gary

9 de ago. de 2016

I scheduled the service on my F-150 Truck, they Changed the oil, rotated the tires, and topped off all the fluids. Checked the brakes, tires, battery, plus a lot more in just 40 mins. that's excellent service. they also gave me an estimate on things that I wanted performed on my F-150 Truck in the future.

Matt

9 de ago. de 2016

Quick and on time. My appointment was at 12:15, I got there around 12:10 and they took my car right in. They where done is less then 30.

Olivia

8 de ago. de 2016

Very nice experience from the warm introductions, assistance and buying process. Bobby and Eric were very helpful and would be happy to work with them again.

Brenda

8 de ago. de 2016

In and out, great customer service. I do miss that they don't vacuum your car any more. Excellent, Fast, Service..................

Gilford

8 de ago. de 2016

Quick, timed, I came in at 7:45 and was out by 8:34 I think, I didn't wait, my husband and I went out for breakfast, before we were fininish I got a call my truck was ready.

Datonia

7 de ago. de 2016

Service was fast, friendly, & free! The waiting area is large, nice, and clean. Also, there are refreshments and an outdoor sitting area to enjoy while you wait.

Stephanie

6 de ago. de 2016

Beau was excellent to work with. He was not pushy at all. I absolutely hate the car buying process, but he was very easy to work with and made the process less stressful.

Herminio

5 de ago. de 2016

Mr. Dave treat me very good. He understands the meaning of needing the vehicle repairs been done sooner and his abilities to do his job with professional manners.Hope you can hire more people like him

Scott

5 de ago. de 2016

I liked that the sales person was familiar with the vehicle. His intimate knowledge with the vehicles from his personal experience made me feel more trusting of his opinions.

James

5 de ago. de 2016

Merrick and Eric were helpful and great to work with. They made the experience easy and fun. I'd definitely shop there again.

Richard

4 de ago. de 2016

salesman terrifically helpful. Had a real interest in my needs. Was very very helpful to all my requests. Truly interested in what I wanted.

Arthur

3 de ago. de 2016

Everyone one was very helpful. Estimated time for service was pretty close to was told to me. Lounge area was clean and comfortable.

Steven

2 de ago. de 2016

Had an appointment for an oil change. I brought up other issues and they were taken care of. I did not have to make another appointment.

Karen

1 de ago. de 2016

quick turnaround for oil change in/out the door; booked oil change reservation on line and received a confirmation almost immediately

Melissa

31 de jul. de 2016

They treated me like family went out of their way to make sure I was taken cared of. They explain everything to me. Tell me what I do or don't need. They take care of me and my car and don't treat me like a price tag .

Catherine

31 de jul. de 2016

Don't know their names, but there were two women who were just wonderful. Guess just look on your roster to figure out who was on on 7/29.

Philip

30 de jul. de 2016

great personal attention & humor too. Felt very special and time was short. Very nice customer service waiting room . awesome

Carolyn

30 de jul. de 2016

We made the appt., they took us at the time of the appt., and finished when they said they would.

Bonnie

29 de jul. de 2016

Dwayne was my service representative, and he has strong interpersonal skills. I always feel welcomed when I drive into Bob Bell Ford's Service Department. The vehicle re-call work was completed in a timely manner.

Alan

29 de jul. de 2016

Easy and fast unlike other past experiences at a car dealer. Sales and financing were very time centered on getting me out.

John

28 de jul. de 2016

Having purchased vehicles from Bob Bell for the past 30 years, I was pleased to see the legacy of Mr. Bell continue through family members (JP Bishop and Mike Fitzpatrick, Jr.) in the business, as well as longtime sales associates. I had the pleasure of working with Kenny Golder. Kenny was courteous, friendly and responsive during the transaction of the purchase of my new Explorer. He was also helpful in explaining every detail and function of the Explorer. He has since followed-up to see if I had any questions on the Explorer. John in the finance office was also very helpful. The final actions in his office were seamless and straightforward.

Molly

27 de jul. de 2016

I dropped the car off a little before my schedule appointment went to lunch and my car was ready when I returned.

Albert

27 de jul. de 2016

Dwayne, a service professional, went the extra mile to not only resolve my issue, but provided official documentation that further explained my issue that I can hopefully help others with a similar problem.

Steven

26 de jul. de 2016

The best thing about my experience is the knowledge of everybody working there and thanks again. Can't wait to go back and buy another vehicle in years to come

Christopher

26 de jul. de 2016

Friendly staff, work was done quickly. I was told it would take a "couple of hours", work was done in about an hour and a half. Only let down was that the car was not vacuumed like in the quick service lane, but that's minor.

Joseph

25 de jul. de 2016

Terry James is fantastic I purchased my F150 from her in 2013 and purchased an Escape for my with this month. She makes car buying easy. She has a wealth of knowledge and is very patient. We went to Apple ford to look at a specific vehicle and was harassed so bad by the sales person that we will never go there again. When my son is old enough to drive we will seek out Terry yet again.

Adrianne

24 de jul. de 2016

In and out in under an hour for oil change and scheduled maintenance. Very efficient. Like the change to scheduled appointments.

Michael

24 de jul. de 2016

I believe his name is Chad. Younger guy with white shirt and had short black hair. He was acting in the capacity of a maintenance coordinate. He worked Saturday morning at 7:00 am and he deserves a raise. He was focused on customer service the entire time. He was very friendly and professional. I had concerns and he took the time to listen while getting the job done. He made every customer feel important. He went above and beyond to keep things flowing. I appreciate him and the african American maintenance guy for listening to my concerns and getting me out as quickly as possible.

Terry

23 de jul. de 2016

Everytime I have had my car in for service, everyone (from service advisors and cashiers and shuttle drivers) have always been very pleasant and helpful.

Thelma

22 de jul. de 2016

took me at the appointed time.service writer was courtious & helpful..thought i had a problem in that i could open my trunk without having the key.. she explained that this only can occur when the car is unlocked

Laurene

22 de jul. de 2016

I asked to see certain vehicles and when I came in, they were all ready for me. Great service! There was no pressure to buy or impatience when I needed a few hours to review the information to purchase. Of course, I came back and did purchase!

Dorothy

21 de jul. de 2016

I love the way I am treated. The staff was very polite and helpful. I really appreciate the care I get a Bob Bell

Jacqueline

21 de jul. de 2016

Great always happy to take my vehicles for oil changes people are friendly and knowledgeable, this is the only place I take my vehicles to be serviced.

Carmen

20 de jul. de 2016

everyone was professional and friendly, took time to answer questions and were great about giving us time to decided on whether or on we wanted to buy, lease or wait to buy.

Newton

19 de jul. de 2016

Our sales person, Beau Rudiger, was great. He was knowledgeable on all the capabilities and specs on the truck we wanted to buy. He took his time with us so matter how many questions we had. Great Salesperson - relaxed, knowledgeable and trust worthy. I would recommend him to anyone going to Bob Bell.

Goldie

18 de jul. de 2016

Sales person was so understanding and got me just what I wanted. did not rush. explained everything so nice. nice visit

Ethel

18 de jul. de 2016

nice customer service...convenient.....been dealing with Ford dealers for a many a year..1986 Ford Ranger still have, 2004 Ford 150 still have 2015 Escape still own and a 2013 Kia....as you can see we have bought and sold/traded for newer models through the years.....and have been very satisfied

Megan

18 de jul. de 2016

It was a quick process and everyone was very knowledgeable. I was shown all features of the car I was interested in and there was no pressure to purchase anything I did not need.

Oscar

17 de jul. de 2016

The staff were courteous and helpful. They really were excellent and professional! We were very pleased with the great customer service that was given.

Victor

17 de jul. de 2016

Everyone was friendly and knowledgeable. They answered my questions and made me feel welcomed and comfortable. They buying process was easy and unpressured.

Darin

16 de jul. de 2016

The service for oil change and other things has been doing great job. I think this service Bob bell has great courtesy and trustworthy company.

Kenneth

16 de jul. de 2016

I got the service I expected. The service dept. did not try to sell me anything I didn't need.My visit took a total of an hour and 45 minutes, which was longer than I expected for the "Quick Lane" service, considering that I had an appointment. (Service on my vehicle consisted of an oil & filter change, tire rotation, and multi-point inspection.)Also, the multi-point inspection report was not filled out completely.

Keith

16 de jul. de 2016

No charge for routine service keeps me coming to a location that is not that convenient.its worth a few extra miles for peace of mind.

Stephanie

16 de jul. de 2016

Everyone was very friendly and professional. Staff was speedy and thorough. Answered all questions in a time manner. Will gladly return.

Candice

15 de jul. de 2016

My most recent Service dept. experience at Bob Bell was great, but all the ones prior to this one were poor or fair. This particular experience was much better because Bill, the new Quick Lane manager, was attentive to my vehicle's needs, tried his best to explain what was wrong, and was very understanding and accommodating. While I waited, I spoke with Ken in the Sales dept. and he was wonderful as usual with helping me to understand things about my current car and what new cars are available.

Linda

15 de jul. de 2016

Always pleasant. Vehicle was returned clean and on the time it was promised. Great location. Service Department always helpful and knowledgeable.

Marcia Bertina

15 de jul. de 2016

They didn't play games with me like other dealers. If they said they where going to do something they did. Also great salesperson Al Korzun.

Timothy

15 de jul. de 2016

The people were very friendly and took great care of my car. They changed my oil, rotated my tires, patched a leak and even vacuumed my carpets. They honored my tire warranty and did the work quickly even when they were busy.

James

13 de jul. de 2016

Ken was attentive and patient. He answered all of our questions. We were very happy. This was our second Ford Focus.

Siobhan

13 de jul. de 2016

I liked the friendliness of the staff. I also enjoyed the fact that they consulted me before performing any additional work.

Stoney

13 de jul. de 2016

Appointment setting is great. Staff is awesome. Fast service with no pressure for upsales. Snacks and drinks available and is very helpful if your repair takes a little extra time to do.

Gary

13 de jul. de 2016

Very friendly staff. Car finished in a very timely manner. The car was repaired as specified. The facilities were very nice.

Chendall

12 de jul. de 2016

The prompt service, professionalism, friendly servicepersons and associates, and fair prices are the reasons I have my vehicle exclusively maintained at Bob Bell.

Gretchen

12 de jul. de 2016

In the past the communication was terrible. This time around however the communication was excellent. Warranty work in the past was not quickly taken care of but this time my experience was totally positive.

Clifford

10 de jul. de 2016

Made 7:15 Service Appt; and was out in a hour. An early appt seems the way to go - Will Strongly Recommend!!!

Adam

10 de jul. de 2016

Outstanding service. I liked the free shuttle service. Friendly staff. The whole process was smooth. The service gentleman was honest with me.

Rick

8 de jul. de 2016

Everything was GREAT!! I will not go anywhere else for service.People are friendly and professional. Clean facility with amazing amenities

Shirley

8 de jul. de 2016

The new service center is AWESOME! The employees that I encountered were nicer and more pleasant to deal with than the ones on the other side (which I still have to go for oil changes) but overall I was made to feel like I mattered and for that I am ecstatic. I will be going back soon for a front end alignment and looking forward to my second visit.

Susan

8 de jul. de 2016

Clean waiting room with complimentary snacks and drinks; however, the waiting time was very long given that the QuickLane was behind schedule by 40 minutes.

Earl

8 de jul. de 2016

The time promised was the time delivered. This was important because someone was dropping me off and I did not have to wait for my car.

Johnna

8 de jul. de 2016

Started out in the service department with a battery issue and ended with a new car. The parts department was very accommodating and informative and didn't try to suggest a lot fixes that were not necessary.

Charles

7 de jul. de 2016

We waited very comfortably in the waiting area for our car to be serviced... Everything went smoothly and efficiently. We were surprised and happy that someone even vacuumed our car!!!! Thank you.

Ron

7 de jul. de 2016

The waiting room was the best i have ever seen, and a free soda or water was very helpful. The people at the service desk were very attentive to all the problems, and very helpful. They helped lower the bill to make things better in a already unhappy situation. Well done

Robert

7 de jul. de 2016

Loving the build quality on my 2016 Ford Edge SEL AWD. Kenny Golder showed me the features of the new Sync 3 system and helped hookup my phone, so I felt like an expert on the system as soon as I got on the road.

William

7 de jul. de 2016

Sharon greeted me in a friendly/professional manner and wrote up the service request very efficiently. Service was in a timely manner and Shannon did a great job explaining the work performed and even provided quotes on tire replacement. Was very happy with the timely manner of all aspects of this visit. Great Job to all !!!

Lisa

7 de jul. de 2016

The work was done in a timely manner. The results were explained to me since I understood. Good waiting area. Great service.

Christina

7 de jul. de 2016

My salesperson, Terry James, is just wonderful. We've now purchased three of our vehicles through her. She's helpful and friendly and fun and incredibly knowledgeable of all the working parts of the vehicles. She is excellent at training a new buyer on all the buttonology of a new vehicle.I also really liked the finance guy. His name is Joe, I'm not sure how to spell his last name. Very helpful, very friendly, very efficient. It didn't take long at all to get the papers done, and he was fun to work with.

Joshua

6 de jul. de 2016

I enjoyed the speed at which someone came to meet me when I got to the shop. Also enjoyed wifi and food.

Tiffany

6 de jul. de 2016

The friendly staff and speed of getting repairs done. I also like that they have a rental service on the same lot.

Gregory

6 de jul. de 2016

Brand new service center and waiting area. Bob Bell provided a return ride to work.My car was ready and waiting for me when I returned.

Elsie

5 de jul. de 2016

Merrick Lee was extremely professional and had a great sense of humor. He helped us through the entire process and answered all our questions.

Donna

4 de jul. de 2016

My experience at Bob Bell was Great. I'm glad my husband and I came. Lawrence and Kurt made the whole experience so easy and they were very very helpful.

Michael

3 de jul. de 2016

Very quick and polite. Easy to talk to and understanding on repairs. Explains recommendations very well. Enjoy taking my car there. One main reason I've bought 4 cars there.

Sandra

1 de jul. de 2016

Very friendly and professional stuff in all departments that i have had to deal with. Keep up a good work!

Sara

30 de jun. de 2016

Everyone was very nice and helpful. Nick Coutroupis especially was nice, helpful, had a great sense of humor, and was extremely knowledgeable about the car I purchased. I was not expecting someone to take the time to go over it like he did. I really appreciated it.

George

30 de jun. de 2016

I was a little early for my appointment and everything was done with 45 minutes. all work was done properly.

William

30 de jun. de 2016

Honestly & straight forward negotiations. Both Internet sales person (Damon) and show room sales person (Jon) wanted to make the transaction work for us and were appreciative of our business.

Samantha

30 de jun. de 2016

I really liked working with Josh, my sales representative. He was informative and friendly, making my visits easy and comfortable.

Lee

25 de jun. de 2016

staff was very helpful, knowledgeable, and efficient in completing the warranty repairs on my 2007 KIA Amanti at no cost to me. The repairs were completed the same day. The dealer provided me shuttle service back to my home while the repairs were being made.

Anthony

25 de jun. de 2016

Good test drive provided. Salesman friendly, positive. Good job cleaning car. Helpful in setting up phone. Entire process was relatively smooth. Some time taken to prepare financial paperwork. All staff friendly, positive, welcoming.

Lorraine

24 de jun. de 2016

Their Willingness to search and search with me for the right car, then let me test drive so I got perspective.

Ralph

23 de jun. de 2016

The fact of Kia Service having its own separate service department was impressive with very little waiting time for the service to get started.

Judith

22 de jun. de 2016

Service writer was courteous and efficient, Vehicle was taken care of in a timely manner. Spoke with me to get authorization for Clean Air Filter, which I approved. Car was returned in clean condition.

Aimee

19 de jun. de 2016

Merrick in sales was very helpful and explained the whole process very well! John in finance was able to give me an excellent rate on extended warranty and kept things light and fun while doing it. Great experience over all!

Deborah

13 de jun. de 2016

Darin was so helpful and made sure, I was taken care of. As a single parent they ensued I had a loner car so my child wouldn't miss her rotobic event.

Francisco

11 de jun. de 2016

Service was good even without appointment that is now required. Refreshments and comfortable seating while you wait for your car to be serviced.

Duncan

10 de jun. de 2016

The read out report on the service was clear and concise. The work was well performed and professional. Bell Care was a factor in my purchase.

Richard

10 de jun. de 2016

All staff was friendly and very thorough. I felt my happiness was their priority. Great experience! I will buy there again.

Robert

10 de jun. de 2016

The customer service was exceptional. Terri was attentive but not overbearing. I have already recommended this dealer to a friend.

Kathleen

4 de jun. de 2016

It was quick and efficient. The service person called about replacing a filter and I appreciate that. As always, everyone was helpful and pleasant.

Thomas

3 de jun. de 2016

We liked how well Jonathan had answers for all of our questions, there was no pressure to buy immediately and keeping us informed throughout the process. The show room was very comfortable, pleasant and clean.

David

2 de jun. de 2016

I was met promptly when I arrived, and check in was quick and easy. The waiting area was comfortable. All of the service and cashier people were very courteous and friendly.

Joan

1 de jun. de 2016

I was welcomed outside as soon as I got out of my car in front of the sales office. Salesperson was knowledgeable and accommodating throughout the process.(and very patient) Business manager was very fast at getting all paperwork done..best part of the whole experience.

Lorne

1 de jun. de 2016

Finally, In and Out almost on time. Getting better. Not quite there. Forks have things to do. On time delivery is the goal

Judith

31 de may. de 2016

car was done in the time I was told--I could watch the service being performed-received a written report on my car

Lew S

30 de may. de 2016

Quick and professional service. New showroom is nice. Employees seemed eager to help and made my visit very pleasant. I got a great deal when I bought my car. Great service after the sale. Thanks Bob Bell!

Pilot Tim

29 de may. de 2016

Contacted them about a Velositer. Talked to a Salesman named Damon. I told him exactly what I was wanting/needing and even followed up with a email to him containing a build sheet of the Vehicle and its options I want to purchase. Damon, explained that it was raining and would that it would be busy that day but that he would follow up. A week later...and Im still waiting to hear back. Perhaps, my ability to precisely communicate my needs is off putting but at minimum saleman should dollow up....very disappointed...maybe this week he will call...

Stacy

29 de may. de 2016

Everyone was friendly and courteous from the moment I walked through the door. My sales person, Christian, worked hard to find a vehicle at a price I would be happy with, and John explained the lease process to me in detail, which was appreciated, as I am new to the experience.

David

28 de may. de 2016

DROPPED MY 2015 HYUNDIA SONATA OFF THE NIGHT BEFORE MY SERVICE CALLED WHEN DONE WITH VEHICLE AND ALSO HAD MY WIFE PICKED UP AT HOME AND TOOK HER TO PICKUP VEHICLE VERY HAPPY

Roanna Erin

28 de may. de 2016

Used the Quick Lane. Much improved service. My Focus was taken in at 9:47 for a 9:45 appointment, finished at 10:19. PERFECT!

Deborah

27 de may. de 2016

My car was taken care of the day I dropped it off and they even took care of work scheduled for a future date.

Troy

27 de may. de 2016

I test drove multiple cars at multiple dealerships, but John Dewitt was by far the best salesman. He was knowledgable about the vehicle and very willing to show details about the car to me. His helpfulness made me want to buy the car more and then he was willing to work out all the bumps along the way during the process of purchasing.

Denise

27 de may. de 2016

They are very friendly and helpful and go out of their way to please you at your request with a smile!

Catherine

27 de may. de 2016

The staff was very receptive and accommodating even though we didn't realize the quick lane was by appointment now. They took really good care of us and worked with us for both vehicles.

Sharon

26 de may. de 2016

My experience with the salesman Mr. Nick Coutroupis was spectacular. He was very polite and very knowledgeable about the KIA product line. Helpful and really worked hard for me finding exactly what I was looking for in a vehicle. Cannot say enough about his personality. He was wonderful and truly a blessing for me. You need more like HIM. I was never or felt any pressure to buy from him. This was truly a plus and why I took my business to him your dealership.

Mary

23 de may. de 2016

Mt. Merrick Lee, your sales manager and finance manager, John, were very accommodating and informative. We stopped at 6:20pm to browse and acquaint ourselves with your Kia products and did not walk out until 11:25 pm with the purchase of a Sedona van and the discount we needed to "make it happen". It was not our intent to make a purchase at that time, but once we decided "this is it", they never once said, "it's late and this can wait" (and, it was very late!).

Leigh

22 de may. de 2016

You have done what has been asked and advised is something more is needed. Have called back when ready after work is done.

Nathan

22 de may. de 2016

The gentleman that set up the recall, was very polite, friendly, and accommodating. I had originally set up a quick lube for 2:45, but he worked the oil change in with the recall and got the car back in 2 hours.. which was within the time period he indicated

Louis

21 de may. de 2016

That it was a nice atmosphere, pleasant employees , helpful employee , and they were concerned that everything went well with my car, Carey who was excellent in the Service department

Christi

20 de may. de 2016

Eric Coleman and Missy were awesome. They helped me to stay positive through this experience. I couldn't have asked for anyone better

Brooke

20 de may. de 2016

Our sales person was very friendly, direct, and down to earth. He helped me get the exact car I wanted in my price range and the color I was looking for! My car needed to be picked up from another store. I was told I could get it the next day between 11 and noon. I didn't get it until 5pm. In that time no one called or communicated with me what was going on. They just said another 15 - 20 minutes. I really did not appreciate that. Aside from that everything was great!!

Sylvia

20 de may. de 2016

The sales person was excellent, and explained all details well. The facility was very nice. The car I wanted was available and in stock.

Tammy

19 de may. de 2016

I liked how I was treated this is the 2nd car I have bought for your dealership John Dewitt is wonderful, very helpful and even called to see how things are going, told me to bring my car up and he would show me how to program my radio

Lawrence

19 de may. de 2016

I got in at the appointment time. The work was done quickly, and I received a detailed written report of what was checked. In addition, the car was cleaned -- very nice perk.

Bernadette

19 de may. de 2016

Everyone was very nice and courteous and very helpful i would recommend highly to my friends and have been back several times to get help with small things are very congenial

Stephen

18 de may. de 2016

The service writer John was very helpful, courteous and provided fast, efficient service and answered all my questions. The time I was told for the service was accurate and they actually finished ahead of schedule. Nice waiting area with plenty of amenities.

Christopher

18 de may. de 2016

Personal touchHonesty when they did not know something they said they did not know and found out.Good to there word

Frances

17 de may. de 2016

It was a friendly, competent, and helpful atmosphere. The new showroom is very nice, too. Seth Glickman was a very nice salesman, but everyone that made this purchase easy.

Lisa

17 de may. de 2016

I have been a customer since I purchased by 2008 Kia Sportage. I like the fact that you need an appointment and not just a walk-in. It 's much more organized and wait (depending upon what your having done) is not as long as it have been. Keep up the good work!

Paul

15 de may. de 2016

I appreciated the service department taking the time to keep me constantly updated on the work being done to my car. I also appreciated that I was treated with great respect when talking to the staff. I had had a horrible experience with a previous dealership when trying to resolve the problems with my car and it was quite refreshing to not be treated that way at your dealership. As a woman who knows enough about cars to know what is going on it was nice to not be talked down to. I will gladly be back for any work that needs to be done to my car and will definitely recommend the service department to anyone who needs it!

Betsy

14 de may. de 2016

The salesman was knowledgeable, efficient, and helpful. He went out of his way to provide good customer service. It was an excellent car buying experience.

Walter

12 de may. de 2016

After I gave my car to the service department I went into a very clean and well kept waiting area. Although I did not have any the snack and drink area was also well stocked. The service manager was curteious, proficient, and motivated to assist me. He told me that it would be about 2hrs till my car was finished. Using his ability to prioritize my car was finished in less then an hour.

Richard

12 de may. de 2016

it was all about customer service no wait time in & out promptly everyone was very courteous and THANKED me for my business

Anthony

11 de may. de 2016

Everyone is really friendly and helpful. Nick, salesman at Bob Bell Kia of Glen Burnie, continues to go above and beyond after the sale of my vehicle was complete. And genuinely seems to care and want to help. Great job all around.

Jennifer

11 de may. de 2016

Was in and out in a hour and waiting room very nice to wait in. Very friendly people to take care me.

Stanislaw

10 de may. de 2016

Service manager meet me at my car, was very courteous, and work was done ahead of time for a very reasonable cost.

Ralph

6 de may. de 2016

We've bought 4 vehicles from Brenda Potter and all came with lifetime Bell Care. At first it was a nightmare having to wait 3 hours for an oil change & tire rotation. The appointment system seems to be working better.

Nicole

4 de may. de 2016

Lawrence was awesome. I'm sure I kept him way late and he did it with a smile. He took the time to answer all my questions and had patience with my never ending questions. I never thought I would buy a ford after being a loyal Toyota customer for 15 years. But I absolutely love my new edge. Thanks to Lawrence and the rest of the team at Bob bell glen burnie.

Renee

2 de may. de 2016

Had issues getting a recall finally taken care of but Robin the Ford Service Rep stepped up and made everything happen!

Tom

1 de may. de 2016

The attendant that met me was prompt and courteous. I was directed inside and the shuttle driver picked me up and took me home. I was in the dealership approximately 15 minutes. A great experience. I really like the Quick Lane appointments. It is much faster than first come, first serve the way it used to be.

David

1 de may. de 2016

I had an appointment for 7:00 I explained to the lady that wrote me up I had to leave for work by 8:00 and it was ready at 7:50. This was excellent service.

Alice

30 de abr. de 2016

Stopped by without an appointment since I was in the area, and was happy that they were able to service my car. Had oil changed, tires rotated and got new wiper blades. Was surprised/happy to see that my car was even vacuumed out!

Spencer

30 de abr. de 2016

I met with Erick Banke he was very helpful and courteous. Hey listen to what I want to help me find a car that fit my needs. He helped to find a car that would fit my budget. He was very professional and I would definitly recommend him to others.

Charles

30 de abr. de 2016

Your salesman Eric and finance man John were both friendly and very professional.Every question I had and all details of the sale were answered in clear detail which made feel very comfortable about the sale.

Kent

29 de abr. de 2016

The listened to what I wanted and needed and they delivered on my requests. They also mad my experience short and easy. No games and they were professional the whole time.

Lauren

29 de abr. de 2016

I really liked the people that helped me set up what I needed to get done, especially Mr. Pickett, and the quick but efficient service and work done.

Dominick

28 de abr. de 2016

Very helpful and patient sales person. Polite treatment by everyone involved in the sale. Good attitude on price, good after-purchase service, and extremely helpful in delivering the vehicles to my home.

William

28 de abr. de 2016

Quick and easy. All staff to whom I spoke were friendly and helpful. Will definitely continue my service with Bob Bell.

Willard

28 de abr. de 2016

John Ryan was a pleasure to work with. He knows the trucks and was very proactive in finding a truck configured to my desires. I also appreciated his very honest and straight forward approach to sales.

Phillip

27 de abr. de 2016

Great sales team at Bob Bell Ford! Have bought many cars and trucks there over the last 10 years. Thank you Bob Bell, Phil

Dorthy

26 de abr. de 2016

Robin was understanding of the unfortunate timing of the car's breakdown. A medical procedure demanded that the car be repaired rather quickly.

Mary

25 de abr. de 2016

The new "having an appointment" was excellent!! Utterly loved it! This new system is great. Use to line up and wait forever for an oil change.

Linda

24 de abr. de 2016

Brenda was very friendly, informed, and NOT PUSHY. Her attitude enabled me to make decisions for myself, without a lot of pressure. I was not really planning to buy a car, but she gave me time to think and was really helpful.

Tim

24 de abr. de 2016

Steve in service was very helpful. He wasted no time getting my car fixed. It was almost like he could read my mind and know exactly what I needed. The service department even gave me a complimentary ride home since my car would be there overnight.

Wennetta

22 de abr. de 2016

I found the customer service in all area's exceptional everyone pleasant and courteous. Explained everything clearly and in a way I could understand what was done and checked on my vehicle. I also appreciate D the HONESTY!

Juanita

19 de abr. de 2016

Terry James was excellent! Very knowledgeable and pleasant to work with. And I appreciate the fact that there was no pressure selling involved!

Charles

19 de abr. de 2016

Going to appointments for Quick Lance Service was a good move. It was almost impossible to get that service on a drop in basis. Your personnel (check in, mechanic, cashier) were polite, professional, and helpful.

Teresa

18 de abr. de 2016

They were very accommodating and fixed my vehicle in a timely manner so that I wasn't without it for long.

Robert

18 de abr. de 2016

I had a blow out on my tire and needed a replacement tire since I just put on a donut spare. I called the dealership the next morning an got excellent response and service.I was pleased while waiting for the repair there was cofffee, snacks and a golf magazine to occupy my time while waiting.I was also pleased they didn't damage my wheel when putting on a new tire. The only problem was when someone checked under the hood. See answer under question four.

William

18 de abr. de 2016

Fast, quick lane, friendly, needed brakes as well, only 90 minutes, which is what they stated it would take as well

Brandon

17 de abr. de 2016

The service was done way faster then I expected. As soon as I pulled to the lain I was helped right away. Car didn't get washed but that was fine because the quality of the work was good and there wasn't any marks or smudges anywhere from the service

Steven

15 de abr. de 2016

With appointment I was only there for forty five minutes. It was very easy to schedule appointment. Everyone was professional.

Gabriela

15 de abr. de 2016

John in the Glen Burnie Hyundai service department was very nice and kept me in the loop through the whole process.

Ronald

13 de abr. de 2016

Being a Sales Manager myself I was expecting a very different experience. I was pleasantly surprised that my rep Jake didn't try to "Steer Me" in a direction but found out my wants and needs, then showed us the perfect vehicle.

William

13 de abr. de 2016

The shop personnel were very polite, helpful and pleasant. They were knowledgeable and friendly. The office women were efficient, but not friendly or welcoming, not one smile from either lady. I'm sure she said Thank you, but I don't recall, it was really rather mechanical.

Andrew

12 de abr. de 2016

William was amazing! He took care of all my needs in a very efficient and timely manner. He helped me select the car that I wanted. He answered all my questions and made the daunting paperwork process very easy.

Shirley

12 de abr. de 2016

they walked me though everything so I understood the process, help to get me what I needed in the chose of my car. very nice . my salesman mr banke and the manager kirt , I don't remember his last name . very helpful. im very pleased with my treatment .

Joseph

10 de abr. de 2016

As always great customer service. I would like to recognize one of your team who is always available when I make my appointments, David, Thank-You for your great customer service.

John

8 de abr. de 2016

Had a few issues with our New Ford Edge,they handled every thing fine.i do have to go back because to get a part that did not come in yet, no felt of theirs...

John

7 de abr. de 2016

It was the fastest that I have had my oil changed at Bob Bell. Everything went smooth from check in to check out. The attitude of the personnel was much better than last time I was there. I believe the appointment will work much better too.

Ms. M/T

4 de abr. de 2016

I was very impressed with the professional and friendly treatment. Give them an idea of what your looking for and the price range including your trade in and they will do their best leaving you satisfied with comfort. Very informative during the whole process from buying to routine maintenance. Confused and not sure about a Car, SUV, etc. I highly recommend Bob Bell. I hope mentioning a name is ok? Dave was absolutely awesome!

Maurice

3 de abr. de 2016

Our salesman Christopher was very good. As a mustang owner himself, he knew so much information about the model. Not pushy either. The sales manager and finance person were also very genuine and helpful. Always have been a Chevy guy but I may have been converted. Hope the Stang holds up well cause we just LOVE it.

Brenda

3 de abr. de 2016

Friendly and informative thru the whole process from buying to maintainance scheduling. Would highly recommend them to anyone looking to buy a car.

Robin

2 de abr. de 2016

Listened to what I wanted. Gave me several options. Answered all questions and were very patient. Very friendly and helpful.

JimG

1 de abr. de 2016

This is the 3rd new vehicle we have purchased from Bob Bell Ford in the last four years. Each time the process has been timely and efficient getting us into our vehicle while fully explaining all the detail necessary to fully enjoy our purchase.

Guy

1 de abr. de 2016

all the people are so friendly, it is a pleasure to work with them. Billy my service rep kept me informed and answered any questions I had. Nice to deal with everyone there.

Pete S

31 de mar. de 2016

I went into the dealership doing some research on the F-150. I was awaiting a swarm of sales people as I browsed the lot looking at trucks. Which is something I really don't care for. I was left to wander around so I could check out the trucks and options. When I was ready to talk I went into the show room and was promptly greeted and asked if I had questions. Which of course I did. I was introduced to Brenda. Who walked me through the plethora of options on the 2016 trucks. Which cleared up many questions I had. I was then offered a test drive and again surprised when no pressure at all took a truck for a drive and checked it out off the lot and got to see all the functions and gadgets in operation. Got back to the dealership still very undecided on which truck I wanted with so many choices. Still no pressure I left and went home thought it over and did some further research. A few days later went back when I had figured out what I really wanted and began discussing price again no pressure. Worked through the pricing and finding me the exact truck I was looking for. They were willing to work with me from start to finish and were responsive to any question I had about the truck its features or the pricing and negotiation. I was truly a fantastic experience. I highly recommend if you are looking for a Ford product to visit Bob Bell in Glen Burnie. Oh yeah I had a lacrosse practice the evening I picked up my truck they were ready to go when I got there and got me through finance and out the door so I could make the practice which I couldn't miss being the head coach. Just great a buying experience. Thanks again Brenda!!

Christina

30 de mar. de 2016

My sales representative, Nick Coutroupis, was absolutely excellent. He was friendly, personable, and extremely helpful. This was the best experience I've ever had buying a car.

Doug

30 de mar. de 2016

I am the type of buyer who can not stand all the gimmicks and back and forth with the salesman's manager. What a breath of fresh air it was to deal with Andrew. He told me like it was, he was able to make decisions without his manager, and he gave me a very fair price. Everything was quick and easy and I was out the door in no time with a new vehicle. All of the paperwork may have taken 10 minutes tops.

Khopewell

30 de mar. de 2016

Nick was very excellent he worked with me all day to get the car I really wanted. He remained very nice & pleasant my whole visit! So glad he was my dealer!

I Got a Black Soul

29 de mar. de 2016

The best car buying experience I have had. First, I liked the look of the Kia Soul so I read consumer reports which gave it a very good rating. I went for a test drive and did some negotiating then for trade-in value, etc..I liked how the car drove and the warranties and repair support was better than I had known. The dealer worked up an offer in a timely manner and I did not feel pressured to make a decision then. They asked but it was not hard-sell. I took the offer and had it analyzed from a retired car dealer and he said it was good, a very small profit margin really. I went two days later and picked out the one I wanted in black. Again, they salesman was very helpful with the paper work explanation and also explained how everything worked in great detail inside the car. The finance guy did ask if I wanted an extended warranty, but it was not hard-sell. All in all, the car is great, the deal felt fair to me and I am very happy with the whole transaction. It was clear, respectful and as smooth as all the paperwork allowed it to be.

ericb

29 de mar. de 2016

The dealership was nice and clean. The salesman was very helpful.

Keith

29 de mar. de 2016

Bob Bell dealership in Glen Burnie, Md. was my first Ford buying experience. I must say the experience was a great one. Clean professional atmosphere. Friendly, helpful sales crew. Speedy, thorough fiance. I highly recommend Bob Bell Ford to all for a fantastic Ford buying experience. I love my Escape!

Draycal

28 de mar. de 2016

I just purchased a 2016 shiny new Ford Explorer. After searching for several months, I found the exact vehicle on their lot in Glenn Burnie. After sitting down with the salesman and going through the usual routine I found them to be very easy to deal with. After months of research and price checking I found their price to be the best around. I love my new vehicle, and getting the best price was the icing on the cake. I would definitely recommend them to friends and family. I will be going there for my next vehicle

Nikki

25 de mar. de 2016

Great dealership. Had several hiccups but everything was resolved quickly.

Josh and Sarah

25 de mar. de 2016

It was a great experience! There are a ton of reasons why but here are the two big ones that stuck out to me and my fiance. 1: THE TEST DRIVE: We didn't need to ask, they handed us the keys and said to be back in 15 minutes or so. Dave didn't come with us. I loved that. Not having someone sitting behind us while we drove our future vehicle around was relaxing and gave Sarah and I the chance to really get a feel for the vehicle without someone pressuring us to buy. I loved that. 2: The employees never once tried to sell us packages or plans we didn't need. In fact the encouraged us NOT to purchase things we didn't need. Overall it was a wonderful experience and now Sarah and I have an awesome vehicle!

Kwaltercontracting

24 de mar. de 2016

This was a great buying experience. They gave me the best deal with fantastic customer service. Christian, my salesman, was very knowledgeable and professional. I will definitely be back for all of my car buying needs in the future.

MikeD

24 de mar. de 2016

Salesman was excellent, worked hard to make both sides of the deal work, trade value and price of the car. Definitely will come back.

Joe

24 de mar. de 2016

Bob Bell has been a great dealer. I just purchased 2 cars from them in the past few months and the service has been top notch! Best dealer in the area! They make car buying easy and hassle free. They always put the customer first. I wouldn't buy a car anywhere else...BELL YEAH!!

Dhana3930j

23 de mar. de 2016

Dwaine Shirey.....first and foremost thank you, for making this most important purchase go better than I could've imagined....you got me in the car I wanted, and with all the perks.....the staff was great, informative and very personable ...no pressure, and attentive....made me feel like they truly wanted to see me satisfied, and not just push for the sale.....the follow up phone call after my purchase to see if I had any questions or concerns about my purchase was a welcome surprise.....loving my new ford....

Niki&Joe

21 de mar. de 2016

Josh was our sales associate, and he took excellent care of us. He was very patient in letting me test-drive nearly every car on the lot; he was not pushy, persuasive or over-anxious to make the sale... He was very knowledgeable and offered good insight in helping me to make a decision. The financing department moved VERY quickly and efficiently, which was much appreciated, and the facilities are absolutely beautiful and accomodating. Everything from the moment I arrived, to test-driving, to buying, to trading in my car, to them making sure I left with an immaculate new car with a full tank of gas... It was a very pleasant car-buying experience!

Laurie

21 de mar. de 2016

Sales Associate, Seth, was very patient with me as I decided on color of car and options. Located a vehicle at another location while I took a break and went to lunch. Received call from Seth asking me if I wanted to see my car. Well, of course I did! Sales and Financing went through without a hitch.

Mike Knoerlein

19 de mar. de 2016

Beau You are the MAN!!!!! . I am a 60 year old man that has drove fords all his life and never had a deal go so smooth. I cant say enough about this sales crew without repeating my self so tnank you and see you in a couple of months when the new body style comes out.

N/A

17 de mar. de 2016

Terry James is a wonderful sales associate who knows the vehicles well at Bob Bell Ford. She is easy to talk to and makes the process easy to handle. Terry is able to provided answers and knowledge regarding the purchasing process and was able to help with the selection of my new vehicle.

Terri king

16 de mar. de 2016

My sales man Erick Banke was a awesome salesmen very personable. I will definitely buy my future vehicles from Bob Bell Fod. The financing department was awesome too. Keep up the good work everyone.

Collin

15 de mar. de 2016

The process of trading in my car and purchasing my new truck was smooth and flawless. The staff was friendly and they did their best to get me the best price and rates available. I would highly recommend the dealership. Walter and Kirk, the two associates I worked with were top notch!

Jo Ann S., Richmond, VA

15 de mar. de 2016

Traveled from RVA to see this vehicle so started the purchase process from over 100 miles away. This sales team could not have made it easier. Don't think I have ever been treated more fairly. Thank you to a superior bunch!

Randolph

15 de mar. de 2016

Sales people are great! Best car experience in a long time

Angie

14 de mar. de 2016

It took 3 hours to get an oil change. The lady at the service desk was rude and the person who brought in the paperwork was also rude and did not go over the inspection findings like they are supposed to. Worst dealership ever. I would never go back here!! Run and find anywhere else to go!

Ian

14 de mar. de 2016

Great sales staff. Great people. Helped get into a new car. No more worrying about reliability!

Jane Rogalski

9 de mar. de 2016

My salesman Jonathan Yurek was wonderful I came in to see if I could get a better deal I was going to another dealer, but end up buying my car from Jonathan . I got a better price at Bob Bell whick is right aroiund the corner from my home. I love My New Car.

Kati Erney

9 de mar. de 2016

I recently purchased my first car from Leon Johnson at Bob Bell and I could not be happier with the process or the outcome of my experience. I was introduced to a beautiful car that was initially a bit out of my price range and 2 days later I was driving it off the lot after getting an exceptional deal. I am thrilled about my car and it's 100% evident that Bob Bell cares about the quality of their vehicles and the satisfaction of their customers. I drove all the way from Lancaster, PA to get a car from Bob Bell in Glen Burnie and it was beyond worth it. Call Leon Johnson if you're in the market for a new car... you won't be disappointed.

Al & Darlene B.

4 de mar. de 2016

Our salesman Nick C. went above and beyond to do whatever it took to make us happy, he was very polite and answered all of our questions in detail, he also gave us a crash course of the computerized dashboard of our Kia Sorrento, would definitely recommend him as a number one salesman! Thanks Nick

Billie21122

1 de mar. de 2016

Paul was wonderful. Made the process quick and painless. I am very excited about my 1st brand new car. I wouldn't trade the experience for anything. Thanks Bob Bell!!

Bobbi

29 de feb. de 2016

The salesman Dennis was very helpful I was not sure what I was looking for he made some suggestions and was very patient not pushy and I found the car I love and the whole team including sales manager - Dick and the finance ladies were very friendly and helpful. not to mention the new facility they had just moved into. I look forward to doing more future business with them

Onesha

28 de feb. de 2016

My sales team manager was a very good guy. He was very understanding and determine to explain everything and givr me a great deal. Definitely will recommend dave and the dealership

Brett

24 de feb. de 2016

The process went well, the salesman and manager were friendly and not pushy, I love the car, and I was able to get the price I was looking for! Nuff said!

Greg

24 de feb. de 2016

Brenda Potter and everyone at Bob Bell made my buying experience so easy. My old car broke down and was undrivable 50 miles away. They got me a great deal on the trade in and even took care of the towing. Everyone was friendly and easy to work with.

Debbie

21 de feb. de 2016

Buying a car in my past experience has always been a nightmare. When Purchasing my last car Davey and his team made it so easy. We can't wait to buy our next car it will sure to be with this dealership with Davey. He made this deal great for us.

Experienced car buyer

20 de feb. de 2016

I have purchased over 20 personal cars in the Annapolis, Baltimore, Washington ares. This was my first dealings with Bob Bell Ford of Glen Burnie. I would like everyone to know, and I speak from somewhat of an experienced point of view, That the sales & finance staff was exceptionally knowledgeable, helpful, and efficient. You should always ask for the Sales Person, Mr. Ken Golder. He is, by far, the most knowledgeable sales rep I have experienced.

Swann

18 de feb. de 2016

I purchased my first (new to me) used car a week ago. The customer service was great from the beginning. I already knew what car I was coming to look at and when I arrived everything was made easy. I walked out (drove off) within 3 hours. I was even able to get a better financing price than my credit union. Also, I have Bob Bell Care for the next 2 years with free oil changes and other maintenance features. It was an awesome experience.

Scott, F350

13 de feb. de 2016

The staff was very helpful and courteous. I had a budget, and we were able to get where I was comfortable without the back and forth. They were able to give the trucks history, and made the process enjoyable.

Derek b

10 de feb. de 2016

2nd car purchased from bob bell and it was easy and painless. Brenda is an awesome in sales and doesn't pressure you into purchasing anything and I will buy another car from her when I need one.

Earl

3 de feb. de 2016

Completely satisfied with the dealership, and especially the salesman, Kenny.

Ken

2 de feb. de 2016

Really down to earth nice people. Very helpful andid their best to speed up the car buying process.

Megan L

27 de ene. de 2016

Very good salesman. Seth was very helpful, friendly and knowledgeable on all things cars. This being my first car purchase, I can say I was very pleased.

damannwrite

26 de ene. de 2016

This is the second used vehicle I've purchased from Bob Bell Ford. As before (6 years ago), it was a very smooth buying experience. I paid a fabulous price (below market - the internet price), used the financing I wanted to use (no pressure to use the dealer financing), the vehicle was ready when I wanted to pick it up (was totally clean and filled with gas). The vehicle, while a 2011, even had an owner's manual. All the questions I had about the vehicle were answered; I was even allowed to take a test drive by myself. I still have the vehicle I bought 6 years ago and have had absolutely no issues with it. I shopped a lot of places (all the ones you've heard of), but when it came down to it, I got the best deal from Bob Bell, so I came back.

vcampbell

20 de ene. de 2016

Everything from start to finish was a very pleasant experience. No pressure, no hassle, if you are ready to buy a used car, this is the place to come to. Great selection of cars, very helpful, knowledgeable and friendly sales people.

Sherika

13 de ene. de 2016

My salesperson name was Paul Upright he knew exactly what I wanted and he delivered. The whole process of buying a car was fast without a long wait.

Jeanine

11 de ene. de 2016

Great place to purchase a vehicle from . The staff are very professional and friendly. This was my first brand new car purchase and if I have to make any future purchases it will be with Bob Bell Ford Hyundai Kia.

Steve Renshaw

6 de ene. de 2016

Good place to buy a car. Salesman was knowledgeable and helpful. Second new vehicle bought from same person. No hard sell. Will go back for next vehicle.

Christine

4 de ene. de 2016

We just purchased a 2015 F150. From the moment we walked in, our needs were met. The staff were friendly, knowledgeable and intuitive. We were treated with kindness and respect. Our sales representative, Leon, took the time to get to know us and help us meet our needs. The administrative staff were knowledgeable and made the purchase process smooth and pleasant. The service department was prompt, knowledgeable and timely in meeting our needs. I want to thank Bob Bell Ford for a great automotive experience. Christine

Lew S

2 de ene. de 2016

My sales rep Jonathan helped me get the car I wanted at a great price.

Ben P.

30 de dic. de 2015

I can not say much until the growth process is completed. I am into my third purchase with Bob Bell and It just aught to show how almost completely satisfied with everybody and everything that I am involved with. They are a friendly group of people and it is a pleasure to be among them at service or question time. I do wish at times that they would match some of their competitors and give, as a part of the works, free manicures and car washes. other then that, I would recommend Bob Bell, especially their Kia side,

Paul Brown

23 de dic. de 2015

This is the 3rd car I have bought from Bob bell kia in glen burnie. 12 sportage, 15 optima, 16 sorento. All cars ive gotten from here have been awesome. If you want to be treated like family go see Nick. He will take care of you. Will be going back in the future. Thanks Nick

Satisfied 2nd Time Buyer

18 de dic. de 2015

We recently purchased our 2016 Kia Sedona from Bob Bell Kia. Our salesman, Nick Coutroupis, was courteous, helpful and very knowledgeable. He made sure no time was wasted between financing and an aftermarket installation. Delivery went very smoothly as well. It was a wonderful buying experience, that we will be happy to repeat when we are in the market for our 3rd Kia!

Mike J

17 de dic. de 2015

We purchased a 2016 Ford Escape. I found the vehicle online and requested information before driving to the location. Nicole contacted me almost immediately and answered all of my questions and even asked a manager for help with one she did not know herself. After talking we decided to drive over for test drive and appraisal of old vehicle. As soon as we arrived i was welcomed instantly and Nicole showed me over to Ken Golder. He was extremely professional and helped my wife and baby and i into the vehicle for the test drive. It was nice to have them appraise the vehicle while we took the test drive to help avoid waiting. We ended up loving the vehicle and decided to purchase and trade in old vehicle. Ken made the experience very painless and quick. We were offered refreshments and even given a tour of the facility. We were able to drive our brand new car home that night at the price we wanted. Thanks again to the people that helped us and we will be referring family and friends to them in the future.

Kia fan

16 de dic. de 2015

Our 3rd vehicle purchase from Bob Bell. Paul and staff in Glen Burnie were excellent.

Afro Samurai

15 de dic. de 2015

I just want to let everyone know about my experience with Bob Bell. First of all I went to the used section of Bob bell which was interesting because the used dealership build was a small separate building on the left side of the Main building itself. I didn't mind this because when I walked it it felt like I was walking into someones family home where everyone was nice, welcoming and fun to be around. The individual that I was supposed to meet there was Terry Jones. However, I was not able to meet her due to the timing, but she sounded very nice. One thing I can say about Terry is although she sounded nice, she had a firm tone. Basically like shes super nice, but when its time for business she means its time for business, but theres nothing wrong with that at all because even so as I said 2 or 3 times before, she was very nice :-). Now in the building, the person that I dealt with the most was a fellow by the name of Dustin uh......I forgot his last name, but nevertheless that's who I dealt and he was a cool dude too. I won't go too much into detail, but basically he got me set up and made my FIRST (On my own) car buying experience. They did not hassle me or force me to into any deals that I did not want and just by being there and examining their staff and etc, it was easy to see that if I did not want a car from them, they would have let me leave without hassling me about trying out or looking any other cars that they had on the lot which is a BIG plus in my book. I would write more, but I think this is good enough and oh the last person that assisted me with the process was Missy Blair. Honestly I have one word to describe her...awesome :-). Welp that is it for my review, I hope that it can be easily read, if not I apologize (not really), but thank you for reading and good luck with you next and/or first car buying experience!

Judsi G

15 de dic. de 2015

I am a previous Bob Bell customer. I was in the office with the intention to have my current vehicle serviced; however, the purchase of a new car was in my 1-month plan. I walked over to the new car area with a particular vehicle on my mind. I worked with Pete G (Walter Giordano) and I must say, my experience was AWESOME. I didn't feel pressured to purchase; yet, I had a great car buying experience. My questions were answered and the customer service was phenomenal. With my previous purchase, the Bob Bell Care plan was awesome. Even with the appointment scheduling, I was in and out. Needless to say, I bought a brand new Ford Explorer and I plan to continue making purchases from Bob Bell in Glen Burnie.

danielle

7 de dic. de 2015

I just knew I wanted AWD and SUV and we narrowed it down to this vehicle. I was fustrated at not being able to get what I was looking for at first but once we found this I was very pleased with it. I havent had it for to long yet but its fully loaded and its an awesome car. Getting use to all the electric components and technology but I love. Good car good deal good price. I was fustrated with the price at first but they worked with me and well I have a new SUV!

Ainsley

3 de dic. de 2015

This was my first car buying experience and it went flawlessly. I traded in a Toyota Tundra for a brand new 2016 Hyundai Elantra and I absolutely love it. Seth was great! He personally went over all the features of my car and showed me how everything works. I got everything I wanted for a great price. Everyone there was very friendly. Nothing beats Bob Bell Care, free oil changes for life! Thanks Seth!

Barb A.

2 de dic. de 2015

We knew we would be needing to trade in one of our vehicles, but didn't anticipate it to happen over Thanksgiving. Dreading the expected cliched sales experience, the result was very unexpected. Mr. Giordano was wonderful! We were able to get the car we wanted, at a better than anticipated cost. Love the car. Looking forward to the free oil changes and the relief of a new vehicle, all over again. Thanks so much Bob Bell - you didn't let us down.

George & Kimm

1 de dic. de 2015

Traded a 2011 Edge for a 2015. They didn't have the Edge we were looking for but went out and found one better than what we were looking for. Very fair in final negotiations with my trade. They made the deal happen. Special thanks to Walt (Pete) and Kurt. Love the Edge good job to Bob Bell Staff

LouisJCo

30 de nov. de 2015

I was shopping for a car online, and Nicole made the process of leasing a new Sonata easy. Within a short time and a few emails back and forth firmed up the deal. My wife and I went in that evening to complete the paper work with Paul. This was the easiest car purchase we have ever had.

BJ

29 de nov. de 2015

Buying a used SUV at Bob Bell's was most pleasant and the 2 sales people: Dick & Paul were exceptional. Paul reviewed the car's details and made the purchasing process as easy as possible. I am looking forward to the added amenities with this purchase such as the complimentary oil changes and tire rotations; this will be my first experience receiving these services without a cost. Thanks to a great team.

deborah

29 de nov. de 2015

Great service. Friendly staff. Great deals! I got the used car i wanted for a great price.

Mike and His Ford Explorer, Cavanaugh

28 de nov. de 2015

After my Hyundai Tucson was totaled, I decided to buy a new Ford Explorer. I dreaded the dealership experience, you know, the hours long bargaining, selecting a car, and the "I have to check with my manager" routine. I made an appointment the day before, and when I walked in to Bob Bell Ford the next morning, I was greeted by a friendly and humorous gentleman named Tim Euliss. Tim invited me to his office, and I told him what I was looking for in the Explorer and the price range. In less than ten minutes he had the car of my dreams waiting for me to test drive. When I came back a few minutes later, I told Tim this was the car. All of my anxiety was for nothing. Tim and Bob Bell Ford made buying a new car a real pleasure. I have never experienced something as simple as buying a new car. I got the fair deal that I wanted and within 90 minutes, start to finish, I was driving home in my 2016 Ford Explorer. The entire sales staff was helpful, and I loved their easy going banter. They really made me feel at home. I named my new Explorer "Cavanaugh." Don't take a chance on another dealer. Go to Bob Bell Ford. You will be very happy that you did.

ForceUser

25 de nov. de 2015

Fast no pressure purchase from a friendly dealership.

Stephen J Williams

24 de nov. de 2015

I purchased a new 2106 Kia Sedona as an upgrade to my 2012 Kia Soul Exclaim. I specifically went back to Bob Bell Kia for this purchase as I and my wife have been extremely satisfied with all aspects of the dealership. My wife was so impressed with the quality of the vehicles that in 2014 she purchased a Kia Sou Plus and couldn't be happier. Having dealt with the same salesman as the other two purchases was a plus. We felt comfortable and at ease. Every aspect of the new vehicle purchase was explained completely and we were dealt with in a comfortable, professional and courteous manner. The finance department went a step further than expected in finding that we could get a better finance rate and saved us some money in the process. We would definitely recommend Bob Bell Kia to our friends and family members and will continue to utilize the dealership for all maintenance activities as well as any new vehicle purchases.

Joseph Lund

19 de nov. de 2015

I had a great experience buying my Hyundai Sonata from Bob Bell

M.Campbell

16 de nov. de 2015

Great experience Merrick Lee was awesome to deal with. Smooth process no pressure and my wife got the car she wanted.

Kurt

10 de nov. de 2015

If you buy a car from Bob Bell Hyundai, see Leon Johnson. He is a great guy to deal with, very personable, honest and does what he says he is going to do.

Sherry Gracie

9 de nov. de 2015

I was very happy with everything and Alan gave us no pressure to purchase my Kia everything was quick and easy. Sherry Gracie

HappyBuyer

9 de nov. de 2015

I have bought 3 cars at Bob Bell Ford. They are my go to place. I always look elsewhere but end up back here. They are professional, fare and trustworthly. I recommend them always when I hear people are looking. There service department is always professional and fast. Dave Morgan, my sales rep, was great to deal with...no games. Finance department was fast. Process is always in and out regardless if buying or having service done.

FlippedtoFord

8 de nov. de 2015

I had an excellent experience shopping at Bob Bell Ford. Our salesperson, Brenda, was friendly (but not too pushy). Was very patient when we changed our order in the middle of the buying process. Extremely satisfied with the vehicle and the price we paid! Definitely worth checking out Bob Bell Ford.

George

5 de nov. de 2015

Didn't take all day to buy a new car...Quick service

Angela

3 de nov. de 2015

My sales associate, Jonathan Yurek, did a great job answering all of my questions and made the car buying experience easy. In addition, I have never been through finance so quickly! I would recommend Bob Bell and Jonathan to all! Thanks.

Gina & Karl

2 de nov. de 2015

My Wife and I went in to look at new cars, test drove a Tuscon and an Escape; really liked the Tuscon better. The experience with the salesman, Jonathan Yurek was great along with the manager and finance department. Drove out of there in a new Tuscon Limited, very happy with the experience.

Denise

1 de nov. de 2015

My salesman Nick went above and beyond to get me approved and in the car i wanted. Outstanding service

cindy sportage lover

1 de nov. de 2015

i have purchased many cars over my 63 years, i must say this was the easiest no hassle purchase ever.Paul, my salesman was upfront with everything, if you want a great deal go see Paul.

Peter Smith

26 de oct. de 2015

So I called up Bob Bell Hyundai inquiring on a new Hyundai.....I have never been foul mouthed and disrespected more in my life and I am trying to bring business to Bob Bell (closest Hyundai dealership to me). After that experience I will NEVER buy or recommend people there because of Leon Johnson! Disrespectful and most rude experience I ever had buying a new car!

Scott Neis

22 de oct. de 2015

This is my third new car purchased from Bob Bell Ford. The service was prompt, friendly and courteous. I explained my need and price range and they provided some fine choices in the price range. The sales pitch was honest and not high-pressured. Brenda Potter was extremely helpful. Once I made my decision the wait was short and the paper work was conducted pleasantly, again without high pressure to purchase all the extras. I left with a great car at a great price and was very pleased. I would heartily recommend this dealership.

Mark

19 de oct. de 2015

Just purchased a used 2011 Ford Ranger from Terry James at Bob Bell Ford. The experience was pleasant and definitely not high pressure. Terry is a joy to work with! The staff in the used car section was also professional and easy going. Of course like everyone else I was hoping to get a few more dollars off the sale price but I feel I was treated fairly. After taking the vehicle home I did encounter some minor problems which were handled immediately and without any hassle. I was hesitant buying a used truck and previously had a bad experience at another dealer but the Bob Bell dealership changed my mind and earned a loyal return customer. Thank you Terry, Dave Smith (Service Mgr), and all the rest of the Bob Bell family that helped with this positive experience. Mark

K. Gaspard

17 de oct. de 2015

Salesman Paul Upright was very pleasant to work with and provided great customer service. I will definitely purchase another car at Bob Bell!

Jon N

12 de oct. de 2015

I have now purchased my last 2 cars at Bob Bell in Glen Burnie. The buying process was quick and as easy as you could hope for and the sales and finance staff are great.

cmoore51

12 de oct. de 2015

Had a great experience all around when purchasing a 2016 Hyundai Elantra sport.

Reginald & Cynthia Lee

5 de oct. de 2015

I would like to take this time to thank Mr.Eric Coleman for his outstanding job he did for getting me and my husband the car that we wanted. He did a excellent job of explaining everything about the process and about the car.He is the best salesman I have ever had in my life and as long as I am living I will only deal with Mr.Coleman from this day forward.Mr Coleman thank for your hard work and showing us that you truly did care about what we wanted.You truly are the best salesman at BOB BELL HYUNDAI in Glen Burnie off of Ritchie Hwy.Thank you see you again soon.

Dustin Guthmann

26 de sep. de 2015

The Salesman was professional and friendly not at all pushy. One of the staff overheard the quote my insurance gave me which was very high and made a call to another insurance company on my behalf and got me a much lower quote. I will definitely come back and send friends to Bob Bell Ford.

charmal43

26 de sep. de 2015

The experience I had at Bob Bell Ford was second to none. Courteous, considerate and respectful. Straightforward in the process of buying my new Mustang. I found the salesman to be fair and honest. He answered all my questions and was concerned with my needs. I would go back and will tout the way I was treated and the deal.

Jim, proud new owner

22 de sep. de 2015

Salesman was very personable and polite. He made extra effort to get us the car we wanted and offered for us to stop in any time for help with the new electronic equipment on our new Sorento.

michael

22 de sep. de 2015

Paul Upright was our salesman and he did an outstanding job in the process. He was very helpful and kept the entire process smooth.

HAP PLOWMAN

21 de sep. de 2015

I had a great experience buying a car from sales person Dennis Bright . Would recommend to any one

Dorothy M Edwards

21 de sep. de 2015

My salesman Seth Glicksman was great. He made sure I got the Hyundai Tucson I was looking for, and made sure I was happy with the one I pick out. He made sure I knew how to work everything in my suv. I also had a great finance person Mark Putnam. He made sure I got a good financial rate. I was very happy when I left Bob Bell. When you have good people providing you with excellent service you can't go wrong. This is why I always go back to Bob Bell, this is my 3 Hyundai from there.

Doug J

20 de sep. de 2015

The staff at Bob Bell KIA was courteous and knowledgeable from the salesman to the manager. And all the other people who aided in the delivery and explanation of available features on my vehicle. There was one small interior blemish and that has already been corrected.

Condor

18 de sep. de 2015

Salesperson low key and not at all pushy---the only kind I would deal with. Nice personality--- efficient and helpful. Process relatively straight forward. Most of silliness evidently required by various gov't agencies. Inadequate parking---shabby used car offices

Elizabeth Hounsell

18 de sep. de 2015

Walter 'Pete' Giordano provided excellent customer service. He was friendly and informative without being pushy. He made the car-buying experience easy. The rest of the staff there was super friendly as well.

Janet C.

17 de sep. de 2015

Erick Banke made a stressful day much easier for me! I was shopping for a new vehicle and he listened to everything I was looking for. I was able to test drive many vehicles, discuss options, and even change my mind last minute with no issues. I got exactly what I was looking for and stayed within my budget! I wanted to give Erick a gold medal for putting up with me throughout the day! Erick was professional, informative, and very personable!

KD

16 de sep. de 2015

Bobby Wells has been out salesman since 2012. Our recent purchase was for the 2008 Dodge Avenger and Bobby was ready for us and helped us along the way for our whole service. He is very informative and overall a great all around guy. I plan to see him for every oil change just to say hi. I also want thank the gentlemen for helping me with a lower APR at the last min. It's things like this that makes this dealership a one stop shop for your car needs.

Rebecca

14 de sep. de 2015

We just purchased our second car from Bob Bell. Both experiences were very good. Our salesman both times was Seth Glickman. We really liked Seth because he didn't pressure us. He worked with us to come up with the best car that best fit our needs and our budget. I would highly recommend him to anyone that is shopping for a new car. I also really like that this dealership offers free oil changes and tire rotations. That was the reason that we went to this dealership the first time. We had such a good experience with our salesman, Seth, that when it was time to buy another new car, we went directly to him.

S. Moody #616

13 de sep. de 2015

Leon Johnson is the best salesman at Bob Bell Dealership in Glen Burnie, MD. He helped with the setup of the Bluetooth for phone access. He knows the Hyundia product line very well. Leon was very patient and came in on his day off to finish off the deal. He was very friendly towards my friends who assisted me in my decision to purchase my new car. Thanks, Leon for a POSITIVE experience.

Julie

10 de sep. de 2015

Nick Coutroupis was our salesman and our family is very pleased with the entire transaction! He worked with us to find exactly what we were looking for. The whole process was smooth, fast, and most importantly we ended up with the perfect car for our family. When it comes time to replace our second car we will be back!

New Escape owner

5 de sep. de 2015

Quite simply, the most knowledgeable, professional sales team that I've ever run across. I am extremely pleased with both my new car and the overall process.

Nick

2 de sep. de 2015

Larry Metzler helped my wife and I purchase a used 2012 Ford Explorer from Bob Bell, and we couldn't have had a better experience. He didn't waste a minute of our time...especially helpful given that we had our newborn son with us. They worked with us on pricing, made some recommendations for dinner near by while they prepared all the paperwork, had it fully detailed while we were gone, and we were on the road within 10 minutes of coming back from dinner. Dick, the sales manager, and Missy, the finance manager, were also great. Very nice and very efficient. We wouldn't hesitate to go back to Bob Bell and work with this team in the future.

Steven

31 de ago. de 2015

I purchased a new Fusion last week for my wife and was very pleased with the service I received during the purchase. Everyone that I dealt with was friendly, informative and not pushy. I have already recommended Bob Bell to several friends.

Tommie&Sheila

30 de ago. de 2015

Leon Johnson was very professional and helpful. We bought a Hyndai Santa Fe Sport 2.0T. We took a test drive and the SUV performed great. This was the first of 4 SUV's we were planning on choosing from. Leon gave us pricing based on basic refunds but we needed to try the other options. Nothing else was even close. We came back and he worked to get us the maximum discounts available. We were very happy with the whole experience. The purchase didn't drag on forever. Everyone was courteous and helpful. Leon set our phones up, showed us all the bells and whistles and made the experience smooth and painless. We highly recommend Leon and Bob Bell as a helpful professional place to get a new car and the Santa Fe is fabulous.

Liberty65

28 de ago. de 2015

I called about a specific car on at Thurs. Scheduled an appointment for Saturday. I came in at 10am, by 1:30 I was leaving in a 2016 Hyundai Tucson Limited, the one I wanted. As a matter of fact, it was the only one on the lot and apparently they hid it "out back" until I got there. My salesman was Sam Lee, he was very forthright, kept me in the loop on what the credit department was doing and answered my questions honestly. Some of which I knew the answers to, but was checking the "smarmy salesman" level. None was found. Everyone there was very nice. Most definitely the easiest, quickest and best auto purchase I have ever made. If you are even considering buying a car, go see Sam, he is the best!!

Judy D

26 de ago. de 2015

Sam Lee was my sales rep. What a great guy.... Compassionate, great listener and really showed that I was valuable to him as a customer. I had lots of questions, he had very helpful answers. I am pleased that I met Sam Lee and he was the one that made me feel good about purchasing a new car. To this day, I am completely satisfied. He still calls me and asked me how I am doing? and if I am adjusting to the new car. :) That is great customer service!!!!

Burger

31 de jul. de 2015

I would HIGHLY recommend never using Bob Bell Ford, Hyundai, Kia service in Glen Burnie. I recently had a recall for a fuse replacement on my new Kia Forte and scheduled an appointment. For the next week I got daily text and email reminders about the appointment which was a daily annoyance. I was 15 min early for my appointment and was told that it should only take an hour or so to do the work. I waited at a restaurant for 2 hours and walked back to the shop. I was told then that it was not ready so I sat in the waiting room for another 2 hours. I then walked to the service desk and they told me that they would have it done in 40 min. After waiting another 40 min. I again went to the desk and told them I just wanted my car as I was not waiting any longer. They then called the technician and in 10 min. the car pulled up in the back area. He gave me the keys and I left. In the 10 minute interval they had put the fuse in and didnt even bother to put the cover back on which was setting in the passengers seat. I spent most of the day waiting for them to change a fuse. Their communication throughout this whole process was horrible and they didnt bother sending me an email questionnaire inquiring how wonderful my service experience was. Unless you want to be supremely frustrated, stay away from this place.

Beach LIfe

9 de abr. de 2015

Erick Banke and Erick Morris brought a whole new and excellent experience to purchasing a new vehicle. In the past I hated to contact any dealership because you are never left alone. You know the constant calls, the pressure to come in to the dealership, emails, etc. NOT THIS TIME AROUND. Erick B. said I want to earn your business and did he ever. He asked all the right questions. When I said contact me by email...he did...even though he had my cell number. That was a first for me. Never was there any pressure. Both Erick's worked hard to meet our needs and I can say...we are a customer for life. What a positive experience. I can't say enough about these two professionals who hold true to words and that was another first for me. If you are looking for a great team to guide you into a new vehicle, these two guys I highly recommend. If you doubt my write up then I challenge you to find out for yourself. Seriously. I am already recommending them to my friends.

Nancy Turner

8 de abr. de 2015

Eric was very helpful .He was patient, answered all questions made the price so I could manage the payement. Nice smile made us feel comfortable and no pressure.

Larry C

7 de abr. de 2015

I initially emailed the dealership asking for information about new or used cars in a price range I wanted. The responses were friendly and suggested a Hyundai Elantra could fit my budget because of the special rebates being offered, but no price mentioned in the email. They suggested I come in to see what kind of deal they could make me. I agreed to come and get information in person being very upfront that I was interested in paying $200 a month for a vehicle and wasn't that concerned on what type of vechile it was as long as it met my price. Seems pretty easy right? My salesman Bob Wells was a super nice and friendly person with answers to all my questions. I was shown a new Elantra and I did like it. All the paperwork was done with the last step being telling me my payment which was my primary concern from the beginning. The first payment I was offered was $304 a month. I quickly declined saying I came for information and a payment of $200. If that can't be done I can come back later and go with a different car. The payment than was dropped to $256 and a additional salesman coming in to pitch me about what a good deal I was getting. Again I said there wasn't room in my budget that I would have to get another car later. He kept on pushing and I did agree to get the car. Overall I think I did get a descent deal from them, however I felt I was pressured into purchasing before I was ready as it is the goal of the dealership to sale their cars.

Amanda Haddad

6 de abr. de 2015

I went in to shop around for a new car. Wasn't sure what I wanted to get.I test drove a few cars and was able to get an amazing deal from William Hassan and Eric Coleman on a brand new Hyundai Elantra. I was very satisfied with the customer service. I would highly recommend anyone who is interested in getting a new car to go there! You will not be disappointed.

Kristin

6 de abr. de 2015

I was looking online for vehicles. I found my Fusion hybrid online for a nice price. So I was working with the internet sales service. Once I went to go look at the vehicle I was directed to see Terry. She got the key for the Fusion immediately let me take it for a test drive. Once all was said and done and I was satisfied and ready to get numbers, she was very helpful in making sure that when I noticed the price she stated was not the price it stated online she made sure to find out why and fix the issue. She is very insightful about the vehicle and all the features. She answered all the questions I had. I think our entire time at the dealership from showing up and leaving with my Fusion was about 4 hours. Everyone who worked with me was very helpful, polite, and respectful.

D&E

5 de abr. de 2015

We were dreading buying another car. Past experiences included excessive time, too much haggling and at times just plain lies. We had our requirements and knew what we could do financially. Bill Backman worked with us, never lying, always patient with our questions and concerns and was truly interested in what we wanted. All the staff we met were courteous and very pleasant and the final process of acquiring the car worked very smoothly.

Mike Dennison

4 de abr. de 2015

I bought a 2015 elantra and I got great service and a great price I would recommend anyone to come buy a car here.

Carlen Bowie

31 de mar. de 2015

With less than stellar credit I was waiting for the pitch....It never happened. The buying process was painless and everyone in the dealership was friendly and eager to help. I have already given out cards to friends and recommended the salesman.

Carol Weckesser

31 de mar. de 2015

I found my vehicles on line knew exactly what I wanted color, options everything. Chris in the Internet sales got me started. Then I went to Bob Bell and Bruce Pugh my salesman was patient as we were actually there to purchase 2 vehicles. My color was gone i thought about leaving but Bruce found an alternate with all my options I wanted. I love my new Ford escape. My daughter loves her new Ford Fusion. Can't get her to stop washing it... :)

Robin S

31 de mar. de 2015

My husband had been in a couple of days before, and the sales associate remembered his name, and the car we were thinking of trading in. Even though we didn't meet all the criteria for the incentives given right then, because I was a long time customer, they went out of their way to show their appreciation by giving me the best deal possible. Every team member we worked with was very professional, gave great service, and went out of their way to make it a very positive experience. There was no such thing as the old fashioned notion of strong armed sales tactics - none whatsoever! It was wonderful! I ended up with a wonderful new car, and I would strongly recommend Bob Bell Ford to anyone! Thanks so very much!

Gail M

27 de mar. de 2015

After weeks of searching online for the perfect vehicle, I found what I was looking for and headed into the dealership. Unfortunately, the car had been sold, but John Dewitt sat with me and found my new car with everything I wanted and well within my budget. He painstakingly went over ever feature on the vehicle, made sure I understood the basics, and answered all my questions. Very pleasant experience, and everyone involved with the process, especially John Dewitt and the internet salesman Damon Shirey, made me feel like a valued customer! I will happily return for my free oil changes and tire rotations!

Shelley S

27 de mar. de 2015

On Friday the 13th, I was simply shopping around, but Ken Golder was so helpful and knowledgeable that I drove away in a 2015 Escape. Ken was extremely patient in locating just the right vehicle, considering my long list of requirements. And once he found the right vehicle, he explained everything about it to me so I felt confident driving away in my new car.

CHRISTINE

26 de mar. de 2015

IF I EED TO BUY ANOTHER VECHILE, I WILL COME TO BOB BELL FORD, AND SEE BOB WELLS BECAUSE HE KNOWS WHAT HE IS DOING AND MAKE SURE THAT EVERYTHING IS OK BEFORE YOU LEAVE THERE, HE ALSO SHOW YOU HOW TO WORK THINGS IN THE VECHILE. SO HE SHOW GET A RISE, BECFAUSE HE'S A VERY VERY GOOD WORKER TO HAVE THERE.

Heather R.

26 de mar. de 2015

This was my first car that I truly bought on my own. I shopped around at other dealers but did not feel I was getting the best deal nor was the salesperson other places very personable so I came back to Bob Bell Kia in Glen Burnie where not only was the salesman, John Dewitt friendly and helpful but the sales manager , Mike O' Meara was just as great. They were not pushy or overbearing, I know in the car business its all about making money, yet they did not make it seem like that to me. John took the time and sat with me in my car and explained all the workings of every system and knob, he also helped me clean out my old car a bit that I was using as a trade- in. All in all a very nice, relaxed experience.

Fred H. Happy Kia Owner

26 de mar. de 2015

After looking for a 2016 Kia Sorento SXL with the color and equipment I wanted and being told by other dealers in the Washington - Maryland - Virginia area that the color was not available, I went to Bob Bell Kia. They did a comprehensive search and found the exact vehicle I wanted at a dealership in Northern Pennsylvania. The next day they sent two employees to the dealership who got the car for me and I picked it up the next day. I am now driving the car and I love it. I had a 2014 similarly equipped Sorento but this car is greatly improved. I want to especially thank John DeWitt, the salesperson who made it all happen when salespeople at other dealerships said they could not help me. John is a consummate professional and it was a real pleasure to work with him. I will look forward to returning to Bob Bell Kia since they provide free oil changes and tire rotations for the life of the car. I strongly recommend this dealership and especially John DeWitt.

Nick09

24 de mar. de 2015

Flat out the best person i have ever dealt with in the car industry. I currently own 12 ford vehicles and first off they are awesome vehicles and i wish i would have known Terry James sooner because she made the entire experience easy and fast. The boss man needs to up her pay because she flat out is the best period, end of story.

Jim Yannatelli

23 de mar. de 2015

I shopped on line with many dealers calling me every 5 minutes. I stopped by Bob Bell looking for Explorer it was out of my price range. I had a 2008 Edge which was the best car I ever owned. So I purchased a new Edge hope it was a good as last one. Thanks Eric Banke you are awesome.

MEK

23 de mar. de 2015

Very happy with the sales transaction. Good price and reasonable trade in offer.

Amanda

22 de mar. de 2015

My husband and I had a really great experience here and will definitely refer our friends/family.

Kefeng Wang

20 de mar. de 2015

In February, several service lights in my pretty old 2001 oldsmobile popped out and I decided to get a new car. I preferred Ford Edge. However, the dealers around College Park really shocked me out with the price. One of them even gave me a $100 trade in for my old car. Finally, I decided to go a little far to Bob Bell. I met Bruce Pugh as the saleman. I would like to say it is really a good experience. After 30 minutes talk (including test drive), they gave me a very good price. But at that time my wife was left home so I need to pick her up and went Bob Bell again. In the second visit, they honored the price in the first visit and even gave me another $300 off and a extra All Weather Mat because my wife was not very happy with the color. The service is also good. After we completed the financial procedure, my new car were washed clean and everything is ready for driving away.

Antonio

18 de mar. de 2015

Online help was very helpful. Everyone greeted me as soon as I walked in the door. Dave and Missy both outstanding!!

New F-150 Owner

18 de mar. de 2015

They try really hard to make it happen for you. They were nice and hospitable to my wife and I while we were there buying our new truck.

Larry Duncan Traffic Systems

18 de mar. de 2015

Very happy with Bob Bell and we usually buy our vehicles from Bob Bell

Jim

17 de mar. de 2015

I recently purchased a used F150 from Bob Bell. The process was fair, quick and easy! I would recommend them to anyone - they are a first class dealership.

Sam J

15 de mar. de 2015

This is the second car we have bought from ford we are very happy as we are always with the cars and the best service the people there are so nice they work very hard to get you into the car you want Thank you Bob Bell Ford we will be back again

Theresa

14 de mar. de 2015

I was over whelmed with the service I received when purchasing my new mustang. My salesperson was so impressive with her knowledge of the vehicle and very thoughtful in understanding my personal situation. Everyone involved in my deal made my experience a great one.

ROGER L GREENE

9 de mar. de 2015

GREAT DEAL , 0 PERCENT INTEREST, JUST WENT IN TO GET A IDEA ,PURCHASED MY FUSION THE SAME DAY.

Krista

8 de mar. de 2015

Bob Bell Kia and our salesman John were excellent. We were able to get what we wanted at a great price. Would highly recommend stopping by.

Susie Leonard

6 de mar. de 2015

This is my first Ford purchase, prior I had owned a Jeep, and a Saturn, which Jeep was a terrible purchasing experience and it took hours. The only issue we had with my purchase was the detailing department was backup, no fault of theirs as it started snowing while I was waiting, so I went to lunch and came back, but when I had to drive my new car home there was a lot of snow already on the ground and the last thing I wanted to do was mess my NEW Escape up. The online sale person, Chris Mills was wonderful and when I got to the dealer, all was ready to hand off to Terry James who was the sales person who walked me through the sale, which she too was one of the best persons I have ever dealt with in sales. The gentleman Mark in Finance was fast painless and KNEW what he was doing, which to me is always a plus. So overall as I said on the subject it was the bet car purchasing experience I have ever had and I would recommend Bob Bell Ford and this team to anyone, thank you again.

MC

6 de mar. de 2015

Tim Euliss was my salesman and he made the car buying experience very pleasant and painless. Buying a new can be a very stressful experience and after visiting several dealerships i was able to find peace of mind when dealing with Tim at Bob Bell Ford. I could't have asked for a better experience and would definitely recommend them to anyone considering buying a new vehicle.

Barb "LV2SHOP"

2 de mar. de 2015

I was very pleased with my buying experience at Bob Bell Hyundai. I felt no pressure to buy my car yet my salesman assisted me and waited until I was ready to make my final decision to buy, I would highly recommend Bob Bell to anyone looking to buy a car.

Jummie

1 de mar. de 2015

Nice experience. Friendly staff and detailed explanation and provision of guidance.

Glen Burnie buyer

26 de feb. de 2015

We recently bought a used Kia and had a very good experience. No pressure on sales or financing/add ons. Better price than similar at Carmax. Team worked well with our bank and did final documents late at night. Paul Upright was pleasure to work with.

Billy M

24 de feb. de 2015

I went there looking for a new pickup truck I haven't owned a vehicle in over 5 years Ken Golder helped me and instead of getting a brand new truck he saved me $25000 and I got a truck only 6 years old with very low miles plus he helped me get full coverage insurance on it on a Saturday over the phone and that's hard to do.

Brian

21 de feb. de 2015

I went in looking for a used pick-up. Ended up leaving with used jeep liberty. The car is in excellent condition. Larry was very friendly and helpful in helping me find something in my price range that I really liked. The only thing was I didn't get a car fax report. Other than that the experience was very pleasant and I wasn't there for hours filling out paperwork. Everything went smoothly and quickly. I hope I have this vehicle for a long time but will definitely go back the next time I need another car.

Vicki Combs

21 de feb. de 2015

My experience at Bob Bell of Glen Burnie was the best car buying experience I have ever had. I actually had a very good time and John DeWitt our salesman just made it fun. I highly recommend you checking with John Dewitt before going to any other dealer.

Bryan

19 de feb. de 2015

Great deal, Great service, good overall buying process. I would recommend my sales lady Terry James to any buying a new car.

David

18 de feb. de 2015

In looking for the perfect truck for our needs, we had searched via the internet and visited numerous dealerships. When we visited Bob Bell Ford pre-owned vehicles in Glen Burnie, we were met by Dave Morgan. He was very knowledgeable answering all our questions, courteous and low pressure. Although there was a large gap between the list price and what we could spend, the dealership worked hard to make the purchase a reality. Dave gave us his undivided attention from introduction until we drove away. We had a very good experience at Bob Bell Ford.

Karen

17 de feb. de 2015

Working with Eric Coleman is outstanding. He is fast and very customer service focused. He works hard but others should support the sale team more effectively. they work hard and need everyone's cooperation to move customers in and out. time is money and delays everywhere else impact the salesman's ability

BWL

14 de feb. de 2015

Dwaine Shirey was my sales rep. Had a fantastic experience buying a Ford Focus.

Paul l.

14 de feb. de 2015

Pete was great I was originally dealing with christin from Internet sales. She turned me over to Pete once I finally cameinto the dealership. He went out of his way to accommodate all of my request. I received a fair price and even though the car I wanted wasn't on the lot , he found the exact model I wanted.

newly retired

19 de ene. de 2015

Was in and out in 2 hours. Wow! Wonderful service! Thank you, Kenny!!!!

C&BG

18 de ene. de 2015

On January 5th, 2015, my husband and I went to Bob Bell Ford Hyundai Kia to trade-in one of our older vehicles for one that would be much more reliable. Thanks to Dick Miller, we had a wonderful experience that day. When you first meet Dick, it is so obvious he is an honest and genuine sales rep; you trust him immediately. He has a fabulous sense of humor! He makes you feel as if you have been close friends with him for years! Dick went out of his way to help us find exactly what we needed, and he never once put any pressure on us. We really appreciated that! We drove home in our new Hyundai Elantra that day, and we are very happy with it! Thank you so much to Dick Miller and everyone at Bob Bell!

Jules

16 de ene. de 2015

I purchased a used truck from Bob Bell in Glen Burnie. I already had a good idea of what I wanted going in. I had been on their website among many other used car websites and had a good idea of what was available locally. After a test drive we went over the vehicle and identified a few defects that needed repair. My salesman, Dick Miller, was quick to offer to have the vehicle repaired and brought up to my standards. We came to a fair price and sealed the deal quickly and painlessly. Picking up the vehicle the repairs had been done well and we've had no issues. I chose the Bob Bell dealership because of the reputation they have had and have maintained during the over-35 years that I have lived in the area.

Mike and Darlene

13 de ene. de 2015

My husband and I want to thank Dick Miller for making our experience at Bob Bell Ford remarkable. He was very friendly and easy to talk to. I was nervous with the thought of buying a new/used car - Dick Miller quickly eased my nerves with his witty and cheerful attitude, as well as his knowledge and experience in the car business. He answered all of "many questions" along the way. And helped negotiate a better deal when I purchased the vehicle. We recently needed servicing on the vehicle - without hesitation, Dick Miller took care of the problem for us. For this my husband and I want to thank Dick for all of his help along the way. Yes, I would recommend Dick Miller as the salesman to ask for at Bob Bell Ford!

Joe Funk

13 de ene. de 2015

Special thanks to the salesman, Dick Miller. He was very knowledgeable. What impressed me the most was the lack of pressure and the speed in which we were able to complete the deal. It wasn't an all day process.

perry wagner

9 de ene. de 2015

had bad credit and trying to get a car they really work with me to help give me approved for this car I went there because my brother went to dick miller and bought his truck and had great service so I went through him as well and got my car and I couldn't be happier

Jo Ann D.

9 de ene. de 2015

This was the first time I bought a car from Bob Bell Ford, The sales person was awesome, and the finance department was also awesome. I would recommend Brenda Potter to anyone that I know buying a car, she cares about her customer's, and makes sure they are satisfied.

Kim B.

5 de ene. de 2015

I have bought 3 cars from Bob Bell Ford now and have no problem going back for more. Brenda was my latest sales person and was amazing. She was definitely a no-hassle type of seller. The process was very easy and the kid's play area was nice and clean and had a great selection of toys to play with (my sons are 9 months and 2 years and were both able to find stuff to play with). I didn't feel pressured to buy and have been loving my new Escape! Great dealership and great service.

Ed Hug

4 de ene. de 2015

This had to be the most painless experience that I have had buying a new truck. Brenda was able to somehow read what I was looking for without telling her. For example, I test drove two (2) trucks, an STX and an XLT.. When I got back to the showroom she knew which one I wanted before I could say anything and she was right. She made the whole process seem easy and there was no haggling over price. The finance folks were just as good. I drove my new truck home that afternoon, a happy man. I would definitely recommend this dealer.

BLC

2 de ene. de 2015

I have bought many cars in my lifetime and must say Dick Miller has been the best sales person I have ever worked with. One thing you don't expect to get from a sales person is honesty but Dick Miller was very honest, everything he said he followed through with. He listened to what I was looking for in a car and did not try to sell me something I didn't need. One of the most friendly people to deal with. My experience doing business with him has been nothing but wonderful from the time I got out of my car till I drove away with my new car. I couldn't have asked for better service or a more pleasant and courteous person to work with.

Mary--a national league fan

31 de dic. de 2014

Bruce Pugh was a joy to work with. As an older and female customer, I am more sensitive to being talked down to or treated as though I am slow of thought because of my gender and age--particularly in what has been deemed a man's world. This was not the case with Bruce and others at Bob Bell. Bruce was courteous and knowledgable with a terrific sense of humor. He answered all of my questions and made sure he gave me the best deal possible. I had his complete attention during my visit. We also had a few lively discussions about baseball and the Os versus the Nats. I wish him well in whatever he does in the future.

Ed and Ashley Martin

30 de dic. de 2014

My husband and I were looking to replace a 15 year old vehicle. When we met Dick Miller at Bob Bell, it was an immediate process to find and purchase a vehicle. My husband had specific things that he was looking for, and it was made a priority to match these expectations. When we test drove the truck that my husband picked out, we noticed a shudder in the motor at idle and brought these concerns to Dick and the manager. We were told to drive the truck for a few days, and if the problem persisted to bring it back in and they would go over the truck. We dropped the truck off and picked it up the following day. All repairs were completed in a timely manner. The people at Bob Bell are a great team to work with and truly do go the extra mile to help the customer.

Island Man

30 de dic. de 2014

I was thoroughly impressed with all of the Bob Bell Ford staff/management as well as my direct sales agent Dwaine Shirley during the purchase of my new 2014 Ford Fusion. From my initial entrance through the front door until the final auto purchase transaction was complete I experienced a stress-free and enjoyable experience. Upon inquiring about the Ford Fusion, Mr. Shirley possessed complete knowledge of the vehicle, matched my needs to the available options and demonstrated how each of the options (e.g., MyFord Touch) functioned. He also ensured I understood the functionality of the options and politely answered each of my questions pertaining to the Fusion and future service at the dealership. This dealership is easily accessed and centrally located. I have found the 2014 Fusion to be an impressive product and would recommend this auto as well as the dealership/salesman to friends, family and all persons inquiring.

JayNBee

30 de dic. de 2014

Bruce Pugh was so helpful to me during the car buying process. I was nervous at first, overthinking the process and being concerned about negotiating, but Bruce listened to my entire story and found me exactly what I was looking for! I was referred to him through a friend and I will definitely refer him to others!

Sandman

29 de dic. de 2014

Had such a wonderful experience buying my Sonata with Bruce Pugh. We all dread buying a car because of the back and forth with pricing, etc... That didn't happen with Bruce. Enjoyed the time we had with him while working on the paperwork. He knows his stuff with the Sonata, that I really felt like I didn't even need to read up on the car once I had it. He took the time to show me where everything was and how to use it. Probably the best experience I ever had buying a car.

Bwise

29 de dic. de 2014

Amazing Experience, Bruce Pugh was extremely helpful and not pushy at all. He helped me to get the best car for the best price. I bought a used infiniti g37 (looks like no one ever drove it) at it has been amazing. I can say Bruce was the best car sales man I have ever encountered. I plan on buying all my future cars from him.

Ken Wheeler

28 de dic. de 2014

we went in to buy a new truck with a list of must have A,B,C... Pete and the Bob Bell sales team not only met, but exceeded our needs, while at the same time, were able to get us out of the high interest rate vehicle we were in, and into a truck we could afford that also had everything that we needed it to have..thx from Diesel & Raven.

Thomas K

27 de dic. de 2014

It was a pleasant experience buying my new car at Bob Bell Ford. The salesman was knowledgeable and very courteous. The entire process including finance was great!!

GLappert

27 de dic. de 2014

Bruce Pugh was my salesman and I couldn't have asked for a more polite, helpful, detail oriented, and respectful person that I would want to wait on me. The dealership staff was more than accommodating with my wishes and concerned about my satisfaction. When I am ready for another vehicle, I will return to Bob Bell Ford.

Deb K.

24 de dic. de 2014

I had such a good experience at Bob Bell when I bought my Tucson that I decided to return later in the year when it was time to buy a car for my son. I thought the price was a good deal (without having to haggle) and the free oil changes for as long as you own the car is an excellent deal. My first salesman even gave me a pink ribbon magnet for the car when he learned I was a breast cancer survivor. In addition, oil changes are quick and easy and if you don't want to wait, they have a shuttle available. Very pleased and highly recommend!

Mike C.

23 de dic. de 2014

Great friendly people, nice facilities. My salesman was Bruce Pugh,I told him what I wanted and the next day he had everything finalized for me to sign! He's super friendly, kid friendly (my 6 year old was with me throughout process )got right to it and I had very minimal waiting time at the dealership...he set everything up so it went completely smoothly,I would recommend Bruce to anyone who's looking to purchase a new car. I was dreading the process and Bruce made it totally painless! I want to thank him for working hard to get me in my new vehicle because I'm extremely busy with limited time and he totally delivered!

KCrawley

28 de sep. de 2014

My review starts and stops with the sales consultant Dustin Fields, he was excellent. I was in a very desperate situation and needed transportation following an accident that total my car and a temporary summer layoff of teachers that limited my income. I was working to pay my rental vehicle when I took a leap of faith and came upon Bob Bell Kia online and went shopping for inexpensive vehicles. I selected one and contacted the dealership and they responded almost immediately...it was 5am...I was surprised. The asked me to come in by 10am, where I met Dustin Fields. He listen to my woes and showed sincere concern. He was professional and friendly...made me feel very comfortable. As the finance officer struggle to find me financing it seem like a team effort with everyone going out of their way to help make the deal work. We finally got it done and I drove off by 1:30pm with my new (used) car. I got a deal that fit my budget and a price that was less than what was advertised on the internet. They took care of me and my family member as they waited on me. I thank all of them for the professionalism and their person concern for my well being. I especially thank Justin because it all began and ended with him.

JCook

28 de ago. de 2014

I purchased a new 2014 vehicle the service was outstanding, all my questions were answered, was shown everything about my new vehicle. If your looking for a new vehicle see Bruce. He will get you a great deal. Bob Bell Ford offers exceptional customer service.

Bill_SevernaParkMD

9 de jul. de 2014

Purchased my F-150 at Bob Bell Ford. Returned vehicle to Bob Bell's Service Department for warranty repair on cruise control. Dealt with David LeTourneau and Rick Bolewski (Svc Mgr). Service Department did NOT attempt to repair. Damage was done to the interior of vehicle. Have identified to Bob Bell Ford other electrical problems; e.g., AIR BAG fault light. Service Department wont return phone calls. Have escalated to Ford Motor Customer Service Division for resolution. DO NOT BUY A VEHICLE FROM BOB BELL FORD.

Dontgothere

13 de may. de 2014

I scheduled a test drive for a Ford Fusion 2013 on a Saturday however when I got there, (took me more than 2 hours to get there), they told me it's sold. Seriously? I even called a day before to make sure the car I'm looking is still there, and what kind of service is this, I went all the way there for literally nothing.

ds

12 de dic. de 2013

Looking for a specific car my wife and I found what we were looking for. However our initial experience started off poor as we made an appointment with Chris in internet sales. When we showed up on a Saturday he was not there nor did he communicated with pre-owned sales on our trip and which car we wanted to test drive. The car was not on the lot as it was being serviced at the local Subaru dealership. At that point Bruce took over and promised that we would have first crack on it after Thanksgiving. Bruce stayed in contact with us and was very accommodating to our schedule. When we were able to make it back to the dealership the car was cleaned-up and fully ready to be test driven. Needless to say the car was in excellent shape, Bruce able to answer all our questions and we left with a new car.

Al S essex

15 de oct. de 2013

great sales team finance manager was the best at getting me financed very happy will buy from again

The Brunners

3 de sep. de 2013

We dealt with Chris from internet sales as they are based in MD and we live in VA. After more pictures taken and forwarded as we asked of the Mercedes Benz GLK we were interested in we negotiated a price via phone with the Sales Manager. I sent my application for financing via the net and was called to say I was approved. We told Chris that we would be there the next day by 10.00 am and if the pictures he sent were true to fact we would like to drive the car off the lot. He said no problem. We went to bed early as we were getting up at 3.00 to hit the road. My husband woke first and saw he had an e mail. It was from Chris, sent at 10.16 pm to say the vehicle had been sold. I spoke the next day to the service manager, a different one than who was working the night before. I asked what went wrong and what happened. After 2 hours he got back to me and said that it appeared that Chris did not relay any of the information as I have written above to anyone else at the dealership. I was also told he should have taken a deposit from us to secure the car, he never asked for one. I was told he was new at internet sales. Obviously he was not trained correctly, and I lost the car to someone else. Be very careful of the procedures that ARE followed and which SHOULD be followed if you consider purchasing via the internet.

not so happy mom

30 de mar. de 2013

fell in love with a car and i even set up an appointment to come test drive when we arrived we were told they sold it the night before and laughed about it. a phone saying the car was sold would have been great before driving all the way to the dealership. i will never go back to bob bell ever again. Oh and dont use the online chat system because that seems to be a waste of time and thats what im assuming the salesmen were laughing about because since the appt. was made threw that they said that its just a computer ........ USELESS

Receiver of Bad Customer Service

30 de ago. de 2012

I ce here because it was the closest Hyundai dealership to me, which I regret more then anything. The first visit was pleasant enough and I was offered a good price. I came back a week later after I ha made my decision with some paperwork which gave me a supplier discount. They offered me a price that was $700 higher and would not honor the price from the last week, eventually telling me "we don't even want to sell you the car for this price, there is no way you were given that other offer." Long story short, after filling out the applications and some paperwork in the morning, I made an appointment to come back at 5pm to take delivery. I waited for 10 minutes before anyone even approached me because my sales guy was too busy for me. After that, I get seated and the guy disappears for 15 minutes without telling me where he is going. I stand up at that time and find him chumming it up with another sales guy in the ford dealership. By the time the manager got involved, I was already out the door. At which point he told me he didn't want to sell me the car and that if I came back on the property, the cops would be called. I tell him the situation and he tells me "sir your stressed, so you're taking it out on us". If it wasn't for the fact that I needed a car and they were the only one with the trim and color I wanted, I would have walked out. The lady in finance was very kind and finally started walking me through the process she was going through. The only thing she did was ask me to give them only good reviews or to just not fill out any surveys since I had such a bad experience.

Steve

24 de jul. de 2012

I was looking to trade a car for a 2011 Mustang, certified, and found the car at Bob Bell. The test ride and negotiation were quick, the car was prepared for sale, and I walked out of the dealership with the Mustang in 2 hours. No hassle at all. The dealership was great to work with - highly recommended.

NOBODY

21 de ene. de 2012

Price makes you a customer on anything but service keeps you a long time customer. Buying a used car is like eating a box of chocolate, you never know what your going to get. Make no quick decisions,buy extended waranty if possible,and always be plesant with the people you deal with. Purchased a used Acura 3 weeks ago from dealer had to return car for check engine light,Great service,dealer made me a customer for long time. ITS SIMPLE (I do sales for a living)

Frank

3 de oct. de 2011

Had a pleasurable experience at Bob Bell on Eastern Ave. We shopped many dealerships and began our search on Cars.Com. Bob Bell was always very responsive and attentive to our needs. No other dealership came close to matching their price and add ons (like free oil changes for 1 year). Would strongly recommend this dealership for your next new or used car purchase.

Anupam

17 de may. de 2011

I got this delaer information from Cars.com and they had the car of my choice. The staff over there were very frinedly and helping in nature. They helped me in working out the loan process. The buying process was also very simple and faster than I expected. Nice experience for buying a car.