sang.h.lee52.mil

21 de oct. de 2016

I do not have time for this, but the staff was very helpful and not wasted my time with lots of frivolous things and stuck to important point at hand. This was very helpful.

beckyf2344

14 de oct. de 2016

Went in looking for a specific vehicle. The dealership showed me several cars that I really liked till we found the perfect one. I took two test drives to determine the right one. My sales person milios was very helpful and friendly. I would recommend this dealership to all my friends!$

jack09071

8 de oct. de 2016

My sale person was Paul Tseng he was very knowledgeable and very patient well done Paul Tseng and Paul call me to make sure everything ok again Paul well done

nadinegombas

29 de sep. de 2016

Thanks to Milo I was able to get a good car. He was very helpful and walked us through each step towards getting our new car.

dkonczos5

29 de sep. de 2016

The best car buying experience I have ever had and would highly recommend this dealership. There was no pressure to purchase and the staff was friendly and very knowledgeable.

waynelowe1204

29 de sep. de 2016

Dealership is clean, friendly and we'll organized. Knew right where the vehicle I wanted to see was parked. Did not have to drive around searching for the car. Great Job.

sarahlayman28

27 de sep. de 2016

came back for a second car, worked with the banks with me and got cheaper payments employees were nice and showed where the waiting area was, new rebuilt store very nice

sfranco84

25 de sep. de 2016

Was a nice experience very helpful and friendly. Dealer ship was very patience. Wish bob bell ford still had the bob bell care for the oil change

jouten87

24 de sep. de 2016

It was a good experience friendly staff I was greeted as soon as I walked on the lot and helped right away they treated me and my family like there family.

jscape2000

18 de sep. de 2016

There was nothing in this experience that would make me recommend Bob Bell. There was a hidden freight charge that didn't come up until I was hours into the car buying experience, even though I'd reviewed options online, spoken with someone on the phone, and then come in. I spoke with someone the day before visiting and identified a car I was interested in. I arrived at the dealership around noon, and they couldn't find my car. And then they couldn't find the next car. So I left to give them time to get their xxxx together, then came back. I drove the car. I agreed to buy the car. And then it was hours before I was able to leave. It was after 5pm before I was finally out of the dealership. Maybe that's normal. Maybe I'm naive to expect something different. Maybe I should have just walked out when I spotted the hidden charge. I definitely regret paying it.

sarabironman

16 de sep. de 2016

My boyfriend bought his car from this dealership a year ago and we had experienced excellent service so when it came time for me to purchase a new vehicle, we did the same. Very satisfied with both transactions, and both vehicles.

pearsondoug11

16 de sep. de 2016

Dealer was fast and friend. Helpful and knowledgeable staff. Worked with me to get the payments and price I wanted and gave a great deal on trade in

djs2769

16 de sep. de 2016

This was a very positive experience and I would send anyone here to purchase a vehicle. Eric Coleman was truly a gem and listened to all my needs and concerns.

raevonn1

9 de sep. de 2016

The staff here was awesome. I was greeted immediately upon entering and helped. My salesperson and rep from finance were super friendly and helpful. They answered all of my questions and kept me thoroughly entertained throughout the process. I would definitely recommend them to anyone looking for a vehicle.

thayerrobinson

8 de sep. de 2016

I was extremely nervous walking in the dealership. My sales rep put me right at ease and talked to me rather than trying to make a sale. I got what i wanted, needed and could afford! Very satisfied from start to finish!

mejenkin

30 de ago. de 2016

I have purchased two vehicles from Bob Bell Hyundai so far and both times I have been very satisfied. I was greeted right away and the staff was very friendly. They answered all of my questions and helped me to choose the best car for me. I was never forced to purchase something I did not need. I would definitely recommend Bob Bell to others.

dmmiller14

25 de ago. de 2016

I could not have been happier. The saleswoman was very pleasant and all workers were great. I would go back in a minute. Never been treated better. They put Car-Max to shame. Just a good car and my son now wons one as well. You cannot go wrong buying from them. Quick and fair. One cannot ask for more.

bobbyzapatos

20 de ago. de 2016

Purchasing a car here was quick and easy I test drove the two cars I was looking at and bought one and was on my way quickly.

salascio

12 de ago. de 2016

I have purchased several vehicles over the years. The staff at Bob Bell was very polite and honest. They didn't pressure me into buying on the first visit. It would definitely return to this dealership for my next purchase.

andrea.r.jones124

3 de ago. de 2016

I never felt pressured to buy a car. I didn't received a ton of texts or calls after test driving the first time, which I appreciated. When I went back, car buying was easy and professional without being pushy. I wish all car buying experiences were like this.

gardengurl802

29 de jul. de 2016

When Seth Glicksman ask for my cell phone number and I reply, I don't have a cellphone. Land line number. Caught him off guard with my answer. Most people are losing their land line phones for cell phones. I'm doing the opposite with some peace and quite. Lol!

johnnawhitmore

19 de jul. de 2016

Recently I purchased a 2016 Sonata at Bob Bell in Glen Burnie, MD. I was very pleased with the attention I received and the speedy, efficient treatment during the purchase. Paperwork was prepared quickly and I was on my way in my new car. Thank you to all staff at Bob Bell.

dwhite21061

17 de jul. de 2016

Experience both times was smooth and painless unlike the way you bought a vehicle in the past and you felt comfortable looking with no pressure from a salesman following you around. We shopped at our leisure until we found the vehicle we wanted to purchase.

bledzkib

10 de jul. de 2016

I'm satisfied with my purchase. I trade my 2003 Hyundai Elantra. Hyundai cars are reliable why I come back to buy new. Sales Consultant Sam Lee was professional, help me understand how price of car is working..

herber.medina

8 de jul. de 2016

Everything was smooth and I love my Hyundai genesis . Sales manager William gave me a fair deal. I will be a bob bell customer for life .

ksti99

3 de jul. de 2016

Overall had a good experience here purchasing my new 2016 Tuscan. My husband bought his new Sonata here last year, and this will be my first Hyundai (previously only ever had Nissan's). I know a fair amount about cars, did alot of research - so knew what I wanted when I got to the dealer. I only looked at 1 vehicle, as it was the only one with the features I wanted & would trade my current car in for. The money game is always a little pushing & shoving, but I honestly didn't appreciate the negative tone when I advised what I needed to pay per month. I ended up getting that monthly payment to what I needed to be by increasing money down, and negotiating a few things. Would have been alot easier if things would have been explained better from the "get go". Alot of wasted time. Also was not happy about not getting a 2nd key to my vehicle the day I drove it away. 3 weeks later, I now have a 2nd key fob. Took alot of following up by me, time out of my work day, and much more time at the dealer to get the 2nd key.

njmarra

26 de jun. de 2016

Good salesman good experience I have nothing but good things to say about Bob Bells very clean dealership they all made us feel comfortable thank you

kenyonnkai

25 de jun. de 2016

Great service, would definitely come back or refer somebody to this company. Very quick and informative. Great price, and helped me get on the road in a timely fashion.

tblady2003

25 de jun. de 2016

All of my needs were met and follow up help was given the dealer was very helpful to a senior citizen buying a new car and patient with her questions

sherryhogan96

25 de jun. de 2016

I found Bob Bell Ford to be very helpful and friendly to deal with in buying a new and used car. I like the sales people that work with me in buying.

tina_tot_23

25 de jun. de 2016

I personally loved everyone at this location the loyalty to each other taking care of me in a swift timely matter . Best car buying experience of my life .

jennyjohn8484

10 de jun. de 2016

Dennis Bright made this purchase the best car experience I've had. He was helpful, knowledgeable, and accommodating. I left the dealership confident in my purchase. I needed items added to the car and the service department helped me set up the time that was convenient for me. We drive 28 miles to come to Bob Bell because the staff is friendly and competent.

jfuller344

9 de jun. de 2016

I'm happyBob bell Hyundai did a great job helping me get a new ride I went there thinking my husband and i would walk out in our old car but the team was great so GO bob bell!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

gabriela.dabija

9 de jun. de 2016

I have a HYUNDAY Sonata ,and I thought I will enjoy having an other one a bit bigger.I am leasing for the first time,so time will tell if my choice was right. Thank you!

eagle351143

8 de jun. de 2016

The dealer was great and this is the third car i have come in for. the service department is a big reason for the return business,

msjessicamay

6 de jun. de 2016

You guys were great! I appreciate your time and patience even after hours! Susan was set to go on vacation and didn't mind one bit helping us get the paper work ready for the new car purchase. Sam was patient, helpful and friendly and basically sealed the deal on a brand new car by being assertive and approaching us on the lot when we were just looking for ideas and providing guidance [and a test drive!]. All in all it was a very pleasant first car buying experience.

bigred6629

1 de jun. de 2016

Dealership is great. I have sent all my family there. They are very attentative and have always been there to help you with the vehicle you want

benitavillari

1 de jun. de 2016

Everyone at Bob Bell Glen Burnie, treated me with respect and professionalism. I was referred to this dealership by a close friend, I'm so happy with my car & service, I've already referred friends and coworkers!

femclaren

1 de jun. de 2016

So far this has been a positive experience. I hope we will have a good and long relationship. The car is peppy and easy to drive. The electronics are great and easy to use. The trunk space is wonderful. Keep up the good work.

nphilli10

31 de may. de 2016

I had a wonderful experience at Bob Bell Hyundai. Paul Tsang was very thorough and extremely helpful when answering all questions related to my car/purchase.

raykazmerski

27 de may. de 2016

Eric greeted me at the front door, ask me questions pertaining to my driving needs. Eric then suggested the Tucson. He was very professional, was very knowledgeable about the truck and,explained everything in detail. I am very happy with my experience at Bob Bell. Also Susan in the finance office was a true pleasure to work with. Thank you Bob Bell for these 2 wonderful salespeople.

dballardrrt

12 de may. de 2016

Excellent service. Best car buying experience everywhere. I will forever be a loyal customer. I am going to recommend this dealership to everyone that I know.

nidal.babaa89

12 de may. de 2016

I had a great experience here. Couldn't of been any better. I really am loving the car, it has been everything I thought it would be and more.

hreichna

9 de may. de 2016

this was the second vehicle we purchased at this dealership in two years. that should say it all. at the financing stage it would be helpful to be informed of any discounts available - rather than having to ask for them.

brianturley

7 de may. de 2016

The place was nice to work with, very clean . the car was nice and clean, Bob Bell , I will always get my car their ,my family got all the car their.

Kirk0507

5 de may. de 2016

I have purchased 18 vehicles in my lifetime. This purchase was by far the fastest, and most professional experience I have ever have. Kudo's to Leon and the finance lady.

brooke130

4 de may. de 2016

The whole staff is really friendly and informative. They make sure you understand everything you're getting out of your car. And seem to care about your needs

muffley

30 de abr. de 2016

I WAS TOLD OVER THE PHONE ABOUGHT PRICE MATCHING AND WAS SCEPTICAL. UPON ARRIVAL WE WERE GREETED IN A FRIENDLY MANNER AND THE PRICE WAS WORKED OUT TO A BETTER DEAL THAN PROMISED. THANKS AGAIN.

retmsg

29 de abr. de 2016

My daughter had a Sonata Sport before and noticed this one had more features than her last one. This car is well worth the price I paid for it.

tzernick

28 de abr. de 2016

Our salesman was new to selling cars, however he knew the cars. Since it was a multi-dealer and he was from Ford, he still (upon our request) showed us the Hyndai and used their sales manager to help us find the right car.

ahaddad91

26 de abr. de 2016

My experience at Bob Bell was amazing! It surpassed all expectations that I had. William Hassan was a true professional. He was very honest and genuine. He took extra time to explain all the details and answered any concerns or questions that I had. This is the first time purchasing a vehicle and I cannot begin to explain how happy and pleased I am with the experience I had at Bob Bell. I have already recommended a friend of mine to William and he bought a vehicle from him as well. I would definitely recommend anyone who wants a Hyundai to pursue the Bob Bell experience that I had!

ayotar

26 de abr. de 2016

I loved my picked up Product, 2016 Hyundai Elantra SE value edition. The well negotiated Internet price, along with the product quality, is very attractive. I will keep it as long as possible, hopefully for more than 10 years compare with my old Hyundai car; 2004 Hyundai Accent GT which served me 9 years with regular maintenance and without any mechanical/electrical and other troubles.

ashleyishler

23 de abr. de 2016

The gentlemen who sold me the car was very kind and patient, but I can't say that about the Finance Manager or the Maintenance Team. If they were the ones selling me the car, I wouldn't have purchased. They were rude and aggressive. Also the inside of my car wasn't wiped down from the factory delivery.

staceyfinley37

23 de abr. de 2016

Had to bring my vehicle back three times due to items not being on the vehicle that I had paid for, it needed cleaned, and the navigation did not work due to not having the right sd card

shaquilleafranklin

22 de abr. de 2016

Everyone in the delearship was very friendly and has a snack bar for you while you wait. Give a lot of information about cars that you may not have knew

angiemicciche

20 de abr. de 2016

Salesman assisted in finding a vehicle with options that fit my needs. Answered all questions honestly and promptly. Had my new car cleaned and fueled while I was finishing my paperwork. Great Salesman

rumdog00

19 de abr. de 2016

Are the short amount of time that day to buy a car they meant by standards what I was looking for the time frame I needed it

howardcty1969

12 de abr. de 2016

Everything was professional. From picking my new car to delivery and beyond. My salesman was very knowledgeable on the different cars I could choose from.

lolita.king

9 de abr. de 2016

I enjoyed my visit to Bob Bell. The service was exceptional. The staff are kind, knowledgeable and care about you. The new facility is remarkable! Great Experience and i will be buying my next vehicle right Back at Bob Bell.

tiarawhye

7 de abr. de 2016

I first inquired online about my Hyundai Veloster. Shortly after, I went to visit the store and as soon as I arrived I was greeted, by Paul T! Paul was awesome! We did a test drive which is the best and also the most important part, Paul was very professional, accommodated my needs and wants and guided me in the right direction. Answered all of my questions and much more. Explained to me all the specs in the vechile and showed me around the new facility. Excellent service, I would HIGHLY recommend Paul Tseng, and the friendly staff at Bob Bell Hyundai. Thanks Paul!!!!

slfrank55

7 de abr. de 2016

Great customer service by Bob Bell Glen Burnie. I really liked this location's employees and comfortable showroom. Eric Coleman walked me through the process with ease. Enjoying my 2017 Elantra. Thanks

stroxler38

5 de abr. de 2016

They where great i was in and out in about 3 hours excellent customer service and very processional . I will definitely return and refer a friend...

nlloyd82

31 de mar. de 2016

Josh S was excellent. knowledgeable, patient, and professional. I went to the dealership not knowing exactly what I wanted, Josh answered all my questions, let me test drive multiple vehicles, and encouraged me not to make a rushed decision. 3 weeks later I am very happy with my purchase!

grayinoz

30 de mar. de 2016

I am so happy with Bob Bell Hyundai and my salesman, Sam, that when I had to replace my Tucson I went straight back to get my new Santa Fe. Very happy with my salesman and Bob Bell Hyundai. I'm a very happy repeat customer.

cherrelle1991

30 de mar. de 2016

This was my first time going through the car buying process and I had a good experience. I already knew what car I wanted to get when I walked into the dealership and I wasn't told to consider a more expensive model. I wasn't originally planning to get my car that day but everything went smoothly and before I knew it I had the keys in my hand. I would recommend anyone looking for a Hyundai to go here and ask for Bob Wells.

kaylachristine9

29 de mar. de 2016

Experience was great, would definitely recommend to many others. Seth was very professional and very kind. Took his time to explain everything to us. We are very thankful !

mariannecall

29 de mar. de 2016

Sales staff over the phone offered to uphold truecar valuation of car as well as throw in something extra if I came by that same evening to finalize purchase. When I came it, it took a lot of back and forth for them to uphold the truecar pricing and they did not include anything else as an incentive to come in a purchase (i.e. trunk security cover) as discussed on the phone. Sales staff made me seem like I didn't know what I was talking about and that I was just a little girl...I look young for my age but did extensive research and negotiate contracts for a living. I already knew the model and color of car which was available at this dealership and a fair price to pay. Sales staff was very rude and aggressive during this process with the sales manager being stand offish and rude (didn't make eye contact, didn't smile, didn't say hello during subsequent interactions). Once I made the decision to purchase, my sales person made a complete 180 turn and was the friendliest person. All of this took an EXTREMELY long time (3 hours). After I made the decision to purchase the sales staff kept me hanging around either showing me the features of the car or just sitting around (another 1 hour) only to find out that the financial system was slow or down that evening and I'd have to come back the next day. They did allow me to take my car home but I came back the next day. When I came in the next day, it took another 1.5 hours to go through the final financing process. I had an appointment and my sales person wasn't there so I had to wait, then the financial person wasn't ready or was busy with someone else which the dealership should have been prepared for because I had an appointment. The financing process was what I expected, lady was very nice but it took me a total of about 5.5 hours. This is unacceptable for someone who knew which car they wanted and was willing to purchase that same evening. No offers were made after I had to come back the second day such as the trunk security cover or something else. Also, while car was provided to me 'washed' it seemed like it was only rinsed off and quickly dried. Along the bottom of the car, there were still dirt marks and grease marks from transport as well as a big gob of grease on the driver door handle. I am only going back to the dealership because they offer 2 years of free oil changes but all other services will be completed by another dealership. After 2 years I will not be back to Bob Bell Hyundai.

dhaber323

28 de mar. de 2016

Extremely quick purchase once testing the car and finding the exact car i saw online was able to purchase it without a problem. And enjoying the vehicle ever since.

carltonmn

17 de mar. de 2016

I had a good experience in my dealings with Bob Bell Hyundai. Leon and the finance team were all very helpful and courteous throughout our time doing our transaction. The turnover of our lease vehicle was also seamless

tbrooks311

17 de mar. de 2016

My experience was well, friendly and the saleman was very good. I would recommend more people attend this dealer when they go shopping. This was a good experience for me.

carmel9376

17 de mar. de 2016

Sam was awesome! He got me a great deal! My car was clean and had a full tank of gas! I would recommend him and Bob Bell Hyundai to all of my family and friends!!!

robin195

11 de mar. de 2016

It was an easy, simple process and the friendliness and courtesy of all the staff was tremendous. They made it easy to consider and weigh all the options before making the purchase, worked hard to help keep it within my budget.

GARY-KURTZ

9 de feb. de 2016

Professional, friendly experience. Will recommend dealership to friends. Professional salesman. Beautiful facility. Clean and comfortable. Good refreshments and nice, comfortable waiting area. Soft drinks and coffee offered.

TCIERNIAK

4 de feb. de 2016

I would highly recommend Bob Bell Hyundai to anyone interested in purchasing a vehicle. Eric was the best! He was patient, knowledgeable, and would recommend him.

EC_6611

3 de feb. de 2016

I required to purchase a vehicle ASAP so I searched the internet for ideas and consultant Paul Tseng's name from Bob Bell popped up. I made an appointment and I'm very pleased with the purchase of my Elantra 2016.

LJB4011

25 de ene. de 2016

excellent is the only way to describe my experience . I bought a new car from your dealership August 19, 2015, I knew that I had to return. Keep up the excellent WORK!!!

JOHNFONTANA

12 de ene. de 2016

Worked with Sales Consultant - Andrew Fontana, on this purchase. This is the 6th Vehicle that I have purchased from Bob Bell Automotive. Always appreciative for their care and helping me decide on the right vehicle for my needs.

leon k fossett

8 de ene. de 2016

We spent nearly 3 1/2 hours at the dealership only to be turned down for financing AFTER being told that we WERE approved! We were upfront and let them know that we had credit issues. We were told what our payment would be, went to test drive and upon returning, told sorry you must trade your only other vehicle otherwise no deal. We would NEVER do business with or refer anyone to this dealership. The only personable employee that we met was our salesman.

CLARA_A2002

7 de ene. de 2016

Very satisfied with both Hyundai's purchased at Bob Bell in the past 18months.The sales people were very helpful and I got the car I wanted with all the bellsand whistles included....

KRISTENADAMSKI

4 de ene. de 2016

Went in knowing the car and trim I wanted. Took a quick test drive, then negotiated a price and was out the door with my new car.

arnoldS

31 de dic. de 2015

Although the buying experience was very good once you start dealing with the service department it's much more on the negative side. I purchased a 2015 Sonata and overall it has been a good vehicle. Prior to that I was a long term Toyota person.Very disorganized, and no consideration for your time and problems. I have utilized them for service five times now and each time was frustrated and upset. This last time they actually sent me out on a lengthy road in a vehicle that could be considered unsafe. Luckily, I am an experienced driver and was able to compensate for the condition so myself and my family were not injured and I was able to get back to the dealership. Phone calls to tell them about the condition go unanswered and no one seemed concerned. Parts take a week to get so you are just expected to let the vehicle sit or compensate for the condition. It all seems to revolve around being overloaded with work and very disorganized. Even with an appointment they may not complete your vehicle the day you bring it in. Buy the car there, but take it somewhere else for service.

LOISICOOK

25 de dic. de 2015

Everyone was quite friendly offering any advice needed able to answer all questions and concerns would love to have friends and relatives purchase a car rom them

PALMERWIFE2010

24 de dic. de 2015

This dealership staff are extremely friendly and very knowledgeable of their products. They worked with us in getting the best price! We highly recommend them to all of our friends. We will definitely be buying there again.

CKBREVIG

22 de dic. de 2015

The sales people at Bob Bell had the car I wanted, the color I wanted, and at a very fair price. I had done my research. Mr. Eric Coleman made sure I understood everything about this new vehicle. His professionalism was what made me decide to buy from the Bob Bell dealership. Thank you. I love my new Tucson !

TEN_SPD

5 de dic. de 2015

We were amazed at the amount of inventory and general layout of the facility.The sales and financing associates were all very professional and knowledgeable.We would highly recommend Bob Bell Dealership to friends and family.

DARENAJ

29 de nov. de 2015

My 2013 elantra was totalled out and I got a better one, 2016, for a good deal with great upgrades in a good time frame.

BERTHA0

27 de nov. de 2015

Very professional and easy to deal with. The whole car buying experience went smoothly. I came away with a monthly payment I was sure I could handle.

JCLUND223

24 de nov. de 2015

friendly sales staff not pushy knowledgeable of the cars features helped set up the car phone blue tooth option showed me the service area and when to do maintenance

WILEYCOYOTE427

19 de nov. de 2015

We know as soon as we arrived at the dealership that we were buying a vehicle from Leon, he was very informative and helpful. We will be a repeat customer

DLAMBERT118

18 de nov. de 2015

They met my needs to the fullest and made purchasing my desired vehicle completely hassle free! They went out of their way for me to make my purchase easy. Bob Bell Hyundai is the place to go

NOAHJBL

16 de nov. de 2015

Good price for new car. Online sales deal brought me into dealership. Didn't quite qualify for all incentives, so sales price was higher than original quote but still a fair deal. Sales team was not overly aggressive but did provide all necessary info and fair pricing.

GADNYABERI

5 de nov. de 2015

when I stop by I know I wanted a Hyundai but I did not know much about them until I meet my dealer common he is smart and knowledgeable about the cars they sell there he made me very comfortable about my choice this will be my very first new car and I feel like I driving a limousine. I don't think I could have chose a better place for my first new car expirations

JOANPUSINSKY

5 de nov. de 2015

We asked for Seth, the salesman we had previously talked to, but he was not in. So we walked to the Ford side where a man paged someone from Hyundai side to help us Mr. Johnson came right out & took care of us very professionally

GRKSGIR

31 de oct. de 2015

It was so nice buying a car from Bob Bell. They were very friendly and they made car buying easy and not stessful. They did not try and sell me things I did not want. I will buy my next car from them!

MINDOFAMY

29 de oct. de 2015

I could not have gone to a better dealership. We were helped right away and al of our needs were met. Jonathan stayed a few hours after he was suppose to leave to go home to help us find the right car. We love the new car and could not have asked for a better experience. Thank you for everything.

LARRYNEAL

23 de oct. de 2015

We have been dealing with Bob Bell Hyundai for some years and have always been pleased with the service, quality of work, knowledge of sales and service personnel.The shuttle service is a bonus as we live in Pasadena, and we nave benefitted from the service credits and special offers.We ha

QUEENLYTEE19

14 de oct. de 2015

Car buying can be a tough, overwhelming process. I, personally, am not fond of people who talk too fast (I can't tell you how many dealerships I hung up on for this reason). I was thankful when I finally came across Nicole from Bob Bell who had a normal conversation with me and listened to my need. Once I came in, she set me up with my sales representative Eric who completely went out of his way to satisfy my need. I walked away with exactly what I had in mind before going to the dealership. Overall this was a great experience and I appreciate the helpful staff!

ZICKAR6788

11 de oct. de 2015

Purchased a new vehicle and Bob Bell Hyundai and the dealership was unable to locate the 2nd set of original keys. When questioned, they responded rudely and tried to deceive us. The Sales Manager has no accountability over himself or his employees. We are quite dissatisfied with the way we were tried and never given an apology by the dealership. Not to mention, we have contacted the Present and GM with no responses in return. Buyer beware!

SUANNO2007

5 de oct. de 2015

Everything is good but the parts department are busyso they need littlebit customer service. I need to request you in every car must have spair tire that's very important for customes.

UTRUNTHELAW

29 de sep. de 2015

friendly service but slow service. you wont get the lowest price here like you will get at other surrounding area Hyundai dealers. this place is not horrible but it is not overly impressive either.

LEUCATIME

24 de sep. de 2015

You won't feel pressured and he will work with you to get to your goal. Not a fan of the finance guy I worked with. Too loud, too pushy and overall not pleasant. BUT, Leon made it all worth it. Will definitely be back to Bob Bell when I'm ready for my 3rd Hyundai.

HMRROBE

21 de sep. de 2015

Mr. Lee was vary hospitable and work with me in selecting a car that was awesome for me, he was very knowledgeable about the car and walk me through all the awesome features.

AMCARTHUR

19 de sep. de 2015

I am 70 years old, and over the years I have purchased many cars. I can honestly say that my car buying experience at Bob Bell was the BEST experience ever. I will recommend Bob Bell to my family members and friends. Keep up the good work!

JLPEREZ521

17 de sep. de 2015

While the Process of buying a new car can be stressful, (choosing a car, What options, and agreeing on the price) the experience at Bob Bell was a good one when compared to other new car dealerships I've dealt with in the past.

Thecarhunt

16 de sep. de 2015

My experience at this location was very positive. Paul Tseng was patient, knowledgeable and provided high quality customer service along with his superior, William Hassan.

DME7861

14 de sep. de 2015

Excellent service from the sale man to the finance man. I was very happy when I left Bob Bell.I bought my last two Hyundai's from Bob Bell.

SABOSWORTH

6 de sep. de 2015

Very good experience. Helpful and professional sales person. Would recommend Leon and Bob Bell to family and friends looking for a Hyundai. We are very happy with our Sante Fe Sport great car.

JUDY1388

28 de ago. de 2015

Want good customer service? You want some compassion? Please see Sam Lee, I absolutely love this guy. There is nothing that I can say but all 100%. I felt great the whole time, he answered every questions I had. He took time to show me every thing about the car. I am greatful

ALATLASMT

27 de ago. de 2015

In general car buying can be a frustrating experience. Johnathan nd Bob Bell made th process much more enjoyable for my wife and I. We would recommend them to other folk as well.

TERPALUM03

24 de ago. de 2015

Once I was hooked up with a salesman that was knowledgeable and wanted to sell me a vehicle, it was an easy process from there. I was disappointed that when I stopped by the first time that I was ignored by several sales persons. I decided to give bob bell a second chance after a complaint and it was nice to be acknowledged.

A_RAMUNDO

20 de ago. de 2015

Spent better part of July deciding to trade-in my 2012 Tucson for a new Elantra. The salesperson was patient ,stayed in touch with me and made the experience go very smooth once I made up my mind. I had been using the service dept for routine maintenance and found that experience influenced my speaking with their sales Dept.

DNORRIS116

19 de ago. de 2015

I would come back to Bob Bell to buy another car. Everyone was helpful and didn't pressure me in any way. I had a good experience with the Dealership.

IHOPCOOK83

23 de jul. de 2015

2 thumbs up great service and hyundai made sure I got what I wanted I definitely left happy and satisfied and will recommend to friends

CNESTRUCK

15 de jul. de 2015

Great service! Thank you for being such a good dealership! I will definitely bring my car to trade in and buy a new one in the future!

MARK0

9 de jul. de 2015

i was very happy to have had a great experience buying the vehicle and thought the salesperson was very informative, friendly, and knowlegable on the vehicle i purchased.

jplant1291

21 de nov. de 2014

Terry James was a pleasure to work with; she was very knowledgeable and helped me find the exact car I was looking for at a great price! The car shopping experience that I had is exactly what you'd hope for when purchasing a vehicle. Bob Bell's pricing was very competitive and Terry did a fantastic job tracking down the exact car that I wanted and walking me through the purchase from start to finish!

COPA5003

13 de jun. de 2014

I have been looking at the 2014 Hyundai Elantra Limited for a while. I had looked at a couple of other dealers before I made it to Bob Bell, just because the other two were a little closer to home. Bob Bell was wonderful. Before I went, I had been chatting with Christin Green about my options and answered all of my questions ahead of time. When we walked in the door we met Bob. he Was extremely nice and easy going. They gave me enough for my trade in, and they worked to get me down to the payments i needed with everything I wanted in the car. I didn't have to sacrifice any of the options that I really wanted. The other dealerships tried to downsize me into the basic model. Went we went back to buy the car, Bob made sure I got to meet Christin in person since her and I had been talking over emails for a week prior. She was great and made sure I was happy with everything.I would reccommend bob bell. I have always heard great reviews about them, and now I want to add to it. Thanks so everyone who worked with us.

lcrosby7021

27 de dic. de 2013

Mr. Brendan Fitzpatrick contacted me after he received my online request for specifics on the 2013 Hyundai Accent. He answered all of my questions and made the process not as painful as it otherwise could have been. When I arrived at the dealership Mr. Leon Johnson took me on a test drive and made me feel comfortable making the decision to purchase a new car. Mr. Pat Weinan is the best finance manager you could ever hope for. He was pleasant and made the experience fun. The car is great on gas and reminds me of a Subaru. You can be sure that if I have friends to buy new cars in the future, I'll be sending them to Bob Bell Hyundai.

Not So Happy Hyundai Buyer

6 de sep. de 2012

I came here because it was the closest Hyundai dealership to me and it had the car that I wanted in stock, which I regret more then anything. The first visit was pleasant enough and I was offered a good price. I came back a week later after I ha made my decision with some paperwork which gave me a supplier discount. They offered me a price that was $700 higher and would not honor the price from the last week, eventually telling me "we don't even want to sell you the car for this price, there is no way you were given that other offer." Long story short, after filling out the applications and some paperwork in the morning, I made an appointment to come back at 5pm to take delivery. I came back at 5pm and waited for 10 minutes before anyone even approached me because my sales guy was too busy to even tell me he would be with me in a minute. After that, I get seated and the guy disappears for 15 minutes without telling me where he is going. I stand up at that time and find him chumming it up with another sales guy in the Ford dealership. By the time the manager got involved, I was already out the door. At which point he told me he didn't want to sell me the car and that if I came back on the property, the cops would be called. I tell him the situation and he tells me "sir, you're stressed, so you're taking it out on us". Everything was already in my name, all I needed to do was sign on the line.If it wasn't for the fact that I needed a car and they were the only one with the trim and color I wanted, I would have walked out. The lady in finance was very kind and finally started walking me through the process she was going through. The only thing she did was ask me to give them only good reviews or to just not fill out any surveys since I had such a bad experience.

Smiddel

23 de ago. de 2012

My salesman, John Ryan, convinced me to purchase a vehicle on a day where I didn't think I would have time to go through the financing. I promised to return on a different day, but he persisted and promised I would be finished in time. Not only did I not finished even within an hour and a half of the time he promised but the only reason I couldn't come back to buy a vehicle is because he was going on vacation. The bill of sale also had two different Vehicle Identification Numbers.Further, I recently got a notice from the MVA that I would be fined because my vehicle (which I traded in at the time of sale) was uninsured! The dealership never sent the transfer in.I emails John Ryan 3 times this summer. He concluded that the MVA paperwork was my responsibility which is insanity. He also sent me an email saying how "hurt" he was by my survey, that I made him seem like a "liar and a cheat." Which he was.

SBeyerlein

14 de jun. de 2012

Dealer was NO Hassel!! Found car on-line and placed my offer, they accepted and I went for a test drive, was able to take me time and even take it to my mechanic for his approval. With a thumbs up, I called Mr Miller to get me the carfax, he had it ready and waiting. I shopped around and only found pressure salesman, like they really needed to make a sale, no matter what I said I could afford. Never felt pressure from Mr Miller. Clean up and delivery was as promised. Also, worked with Kim in finance she was patient and professional was able to answer all my questions. The Bell Care program really sinched the deal for me. Just another blessing I can count in my book,nice that service has Saturday hours. Thank you all so much.

witshire

22 de mar. de 2012

I brought my car in a 2010 Elantra, I really do like this car. Transmission went bad with 40K normal driving. Made an appointment, explained what the problem was, got a call that they could not duplicate the problem, but the transmission fluid is dirty, and i had missed two services, I did not miss any services . I just do not have them do it and was told that a transmission flush could be the answer, I was not convinced, but I thought okay, price was up front so i have no beef with that.Transmission Flush was done , next call Mr. Evans you need a new transmission, I already knew this.I guess that since tha car was still under warranty (America's Best Warranty, thi service would be covered because it actually confirmed the problem, the transmission was bad. No it is not, this service was needed to show that the care is being maintained, to standard. Hyundia reccommeds this service at 60K not 40 K, they do reccomend checking the fluids, well why do you think that i made the appointment. Fliud was not low , but fluid was failing because of too much heat.Needless to say, it cost me 216.29 to confirm what i already new. Here is the kicker motor compartment was not super dirty when the car went in the shop. Who ever serviced the car do not even take the time to wipe the excess fluid off of the motor compartment. Last time i checked transmission fluid is like brake fluid Highly corrosive

malou31

22 de feb. de 2012

want to take this opportunity to thank MR. RICK BERMAN, My experience with BOB BELL HYUNDAI was very pleasant. The entire trade-in process was painless and convenient. So far, I'm very happy with my new HYUNDAI VELOSTER and I wouldn't hesitate to RECOMMEND BOB BELL HYUNDAI TO ALL FOR A SMOOTH CAR BUYING especially for the help of Mr. Rick Berman regarding car purchase.THANK YOU MR. BERMAN and definitely your the ASSET of BOB BELL HYUNDAI!!!I LOVE MY NEW HYUNDAI VELOSTER. THANK YOU

lisaperrigoy

17 de feb. de 2012

I would highly recommend this dealership. Leon Johnson was friendly, easygoing and made me feel at ease. He never pushed me into anything. I don't trust easily, but I trusted him right away. My boyfriend and I loved working with Leon, he is so down to earth. My Lemon, was acting up and I just wanted to look at a Hyundai, wanting one for months, and wound up buying a Red Accent. I have had this car for 3 days and am in love with it, I never want to stop driving...I take the long way to anywhere I'm going, lol. Thank you Leon for making this such a wonderful experience.

lebach

11 de ene. de 2011

For once, I had a good experience at a dealership service center. I had some expensive issues with my car and I couldn't wait to get them fixed at home. I brought it to Bob Bell and worked with Chuck. He was awesome. He explained everything in depth, allowed me to speak with the guy actually working on my car and worked with me on costs. Only downside was how long it took, but then again, I wasn't waiting for my car to be done. Everyone there was great and very friendly. I recommend this service center and I'll definitely go here again if anything else serious happens to my car.

gonelar

10 de ene. de 2011

Rick Berman was most unethical/unfriendly (ill-minded) person I ever met in my past 25 years. When I talked to one of his sales associate, he mentioned that if I 've a legitimate offer (quote) in hand, they can honor that. I shared them the price quote I got from (their) local SHEEHY dealer, they assured me that they match it. When I drove all the way from Richmodn VA to their place and reached them at 8:50pm in the night, they simply said THEY CAN'T. How unethical it was? When I shared the price quote over phone they should have told me clearly whether it works out for them or not. They bluntly told me on face after I get there, saying that the quote I got was not at all a legitimate one, and nonody can match it. Gues what, finally I got the new Santa Fe for the same price, from my local Richmond Dealer within 2 days. Rich Berman and his sales associate are not true professionals/ethical sales persons, and I do not recommend them. Rick has used harsh lanuage, my collegue was witnessed it as well. If I see similar positing from any other consumers in upcoming months, I'll standby as witness for them too. Hopefully, nobody else get this kind of experience like I had. I wish the dealership management take care of him before he damages its reputation and cost them much.

alton.n.armstrong

14 de oct. de 2010

Bottom line up front...I could have not asked for a better buying experience. Working with Mr. Johnson was excellent. I made an appointment to meet him at about 1200 noon on a Saturday. At about 12:30 pm, I called Mr. Johnson to explained my situation and said it would probably be after 4 pm before I could meet with him. This shift in time did not phase Mr. Johnson one bit. When I arrived, Mr. Johnson greeted me as if he had known me forever. We looked at several Sonata's, before chosing the Venetian Red Sonata (at my grandson's beckoning). The buying process was fairly easy. Now what I did not expect came after my purchase. Thus far, Mr. Johnson has called me monthly inquiring about me and my new car (I purchased my car in May 2010). Just by making those calls make my purchase personal and not a statistic. Thanks.

ironcitygetz

28 de sep. de 2010

i pretty much made this a day long process and the folks at bob bell made things rather enjoyable. while i was convinced on buying a used vehicle upon arrival, i eventually drove out with exactly the car i wanted. i was not pushed into this decision in any way and in fact was encouraged to compare all numbers on used and new and weigh the decision. all of the folks i dealt with that day were professional and courteous. each new their product and gave me every opportunity to dig as deeply as neccessary to get answers to my questions. i was an enjoyable experience overall and that is not how i pictured my experience at the beginning. thanks to all of you at bob bell!sincerelybill getz

dwatkins7

27 de sep. de 2010

It was great working with Leon. He did not pressure me at all. Has a good attitude. In some places that I have been in recent years, I have had to produce my driver's license and sign a form to be able to see a car or talk to anyone. I did not like that, and that was not the way at Bob Bell with Leon. Thank you.

steffyc

30 de ago. de 2010

Andrew went above and beyond to work with me on price as well as locate the exact vehicle that I wanted. It was a fantastic car buying experience and I will recommend Bob Bell Hyundai to everyone I know. In fact, I have laready done so with a friend and a family member.

davidpeab

28 de ago. de 2010

We'd heard a lot of good things about Hyundai from family and friends. My stepfather owns an Elentra and encouraged us to check them out. We were trading in our 2002 Camry and had automatically considered another Toyota or Honda since that is what we had bought in the past. When we went to Bob Bell we met Tracie and she was very patient with us, working overtime to finish the deal. She had us drive the Elentra and felt a bit cramped, the same reason we rejected the Honda Insight. Then we saw the beautiful 2011 Sonata. After driving it we had to have it. The rest is history.

dimples38

27 de ago. de 2010

I knew what car I was looking for which was the hyundai elantra,I test drove it i liked it very much the sales person was right on time explaining everything about the car.my sales person was very professional, polite, and any questions i had he answer all of them. I was very pleased to leave and drive off the lot with my 2010 hyundai elantra,i would recommend all my friends and family to come to bob bell friendly car dealer.

Linda V

26 de ago. de 2010

I came to Bob Bells on Ritchie Hwy and a lovely young lady Tracie was there greeting Me as I walked through the door. I had already selected a make and model that I wanted and when I test drove it it ran ok then Tracie suggested that I test drive the Elantra Touring, Took it for a spin and after her assistance I purchaced the car the very next day, Tracie was amazing and thanks to her I will be back for my nexy purchase.RegardsLinda V

ridnby

24 de ago. de 2010

Tracie was awesome! No matter how many questions I asked, how many times I stopped by before making my final decision, Tracie answered all questions and made me feel welcome every time. Rick was cool too. Thank you guys for making my purchase so easy. I look forward to dealing here again. Watch out guys, I WILL BE BACK!

fxfx

21 de ago. de 2010

Tracie was really good with us, and our young son. She answered all our questions, some times before we asked them. The only negative part was not their fault- We had a long wait because of the other dealership involved in getting our car to this dealership.

davenl

14 de ago. de 2010

I,ENJOY DEALING WITH BOB BELL BECOUSE EVERYONE IS VERY FRIENDLY AND I WOULD NOT SHOP AT NO OTHER PLACE,I TELL ANYONE I TALK TO IF YOU ARE LOOKING FOR A NEW HYUNDAI GO TO BOB BELL AND ASK FOR ERIC COLEMAN, FOR TRUE DEAL. THANK YOU, DAVID N. LEASE,I OWNED 5 HYUNDAI;S

airbornecow

13 de ago. de 2010

Avoid this dealership AT ALL COST. Our sales rep, Charlie, was very deceptive. He told us the dealership based their used car using KBB, but gave us a figure that was way higher than that of KBB. They attempted to trying to get us to finance with them even before agreeing on the car price.

mandi525

9 de ago. de 2010

I was so nervous and Tracie helped me stay calm. I love her personality. The other sales people I saw could learn alot from her. She is down to earth and really honestly cares about you as a person. It is not just another sale to her. I have already told 2 people if they are looking at a Hyundai then go and see Tracie before seeing anyone else.

herberp

2 de ago. de 2010

I have bought many new vehicles in my life, but this had to be the best handled sale I have ever had the pleasure of. Everyone at the dealership was very friendly and courteous and knowledgeable of any questions. I recommend Bob Bell to anyone looking to purchase a vehicle. The Sales person was extra helpful and supportive, the manager was attentive to my situation and the finance department was extremly sweet. All went faster than it ever has with my past purchases at other dealerships and I can't thank everyone involved enough. Thanks to all.

LAPaige

30 de jul. de 2010

On July 28 I took my 2008 Sante Fe in for my rear window not operating. I was not able to get the loaner I had been promised when I purchased the SUV. I was told that loaners was only given out when they where available and was pointed out that I needed to read the small print. Service dept. never work on my SUV that day calling and told me they where short of technicans that day. I requested my car than be ready by 12 noon on July 29th. I recieved a phone call from Chuck who was very rude and combative that they now needed to order a glass window. There was nothing wrong with the glass window when I took the SUV to the shop. Chuck than told me that they needed to hold my car another day. Again telling me they had no loaner and preceed to ask where I bought the SUV and did I buy it new from Bob Bell or used. Which has nothing to do with the warrenty they need to service. Day 3 without my SUV for a window that was off track.

janicelubitz

19 de jul. de 2010

I haven't purchased a new car in quite some time, and a coworker said that I should look at the Elantras.I knew that Hyundai has been around for awhile and that it had a pretty good reputation.Well, was I suprised. No, shocked!!My Elantra is a well put together autombile. Well appointed. Solid. Good craftmanship.The service that I received from Bob Wells and Mr. Berman was wonderful. They answered all of my questions. Never "hurried me"; and no "strong arming". I appreciated that.Janice LubitzJessup, Maryland

Manny0611

12 de jul. de 2010

It was a pleasant experience working with Bob Wells and Rick (the new Glen Burnie manager). Bob was consistent on making sure we bought the car we wanted and Rick ensured we received the price we had received via Andrew Fontana. The staff made us feel like we were one of their family. Rick is very sincere in caring for his customers. We look forward to referring customers to Bob Bell Hyundai of Glen Burnie, in sharing our nice experience. Thank you, to all that helped and welcomed us into the Hyundai family. Best of Wishes, to all!Kindly,Luis and Dori CollazoPasadena, Maryland

Kelsunflower

8 de jul. de 2010

The 5s I gave this dealer explain it all. Leon Johnson provided friendly and quality customer service. I got a fantastic deal on the brand new car I bought. Truly, one of the best car buying experiences I have ever had. I would highly recommend a friend or family member to visit this dealership and to speak with Leon if they were in need of purchasing a new vehicle.

pluskey

29 de jun. de 2010

Internet sales was great; vehicles listed on web site with pricing. We submitted an inquiry and were called back very quickly. We scheduled an appointment. When we arrived, we were met by internet sales and manager, OK so far. We had already selected a vehicle. Did test drive, agreed to buy, THEN it took almost 4 hours to complete a cash sale! Had to suffer through video explaining need for clear coat (ala Fargo), and extended warranty, both of which we did not want and would not buy. Car was a salesman car with 1800 miles, not brand new but acceptable, but this should have been noted on web listing. Agreed to trade based on Carmax appraisal or our old car which they matched. In general, OK experience. I would have expected to complete a cash sale within an hour since we had selected the vehicle, contacted the dealer ahead of time, and had no haggling or loan paperwork. My best purchase experience was at Carmax for a new Nissan, and this was nowhere near as good (but Carmax doesn't sell new Hyundai in MD)

kmking31

27 de mar. de 2010

I was trying to purchase a vehicle through the Internet. While the price was fine (just okay), the service started out alright. I got my questions answered until the final email. I asked for pictures of the exterior and the interior of the car. I never received them. I told them Friday, I was coming to get the car Saturday. I still have received no answer and will NEVER EVER recommend this dealer to anyone know. I didn't even see the car on the website which, seems to me, that they sold it basically out from under me. It's a good thing I didn't go there. I am 111 miles away and would have appreciated some kind of email from them. THESE ARE THE WORST PEOPLE TO DEAL WITH AND WOULD RECOMMEND EVERYONE TO STAY AWAY FROM THEM!!!!!!!!

MDPROV

16 de ene. de 2009

I was looking at possibly purchasing a new Hyundai Santa Fe. I visited the dealer in order to look at the Santa Fe and to get pricing. The sales person was unfriendly, unhelpful and acted as if I was more of an irritation rather then a customer interested in purchasing a vehicle. I will not consider this dealer in the future and purchased a New Saturn Vue within two days of visiting the Hyundai dealer.