Louisville45

5 de nov. de 2016

Good experience. Nobody was pushy and sales was very easy to work. Told them what I was hoping for and the deal was done. Signing the papers and going over everything was right to point. Finished quickly and satisfied.

TKReynolds

5 de nov. de 2016

Derek made our truck buying experience go so smoothly and I really appreciate all of his help acquainting us with all the features. He is a very patient man.

sjeter

5 de nov. de 2016

Broderek, Jason and Mike have offered exceptional customer service in guiding me through my purchase of a Chevy Cruze. Friendly, knowledgeable and willing to take extra measures to educate and please their customers!

jaime ibarra

1 de nov. de 2016

Michael Harris is the BEST salesman I've ever dealt with! I have bought 3 cars from him over the past six years.. He makes the experience super easy and less stressful. He has never lead me wrong and I feel like I always get the best deal with him.8 Thank you for all you've done for me Michael!

happy in nashville

30 de oct. de 2016

I never thought I would ever buy a vehicle on the internet. BUT Willie Mitchell at Bob Hook Commercial made it easy. I told Willie what I needed in a Van, and my budget, he did great. We gota nice low mileage van, did all the paper work by phone, and email and picked up my van on Saturday. We were in and out of his office in less than 20 minutes. See you next time Willie John & Annette (nashville)

amarks18

29 de oct. de 2016

I brought my car in (a 2013 Chevy Cruze) on October 24, 2016 and worked closely with Ryan Daring. He provided excellent customer service to me. On October 24, 2016 he did a thorough job of work on my car regarding the oil change/recall. I also asked for him to have the brakes checked. At that time he did not try to get me to have the breaks adjusted right away, but was very honest and forthcoming with me regarding the pulsation on my breaks. He assisted in answering all of my questions and did excellent follow-up work with me, especially the next day which was October 25, 2016 when I decided to bring in my car to have the brakes done. He called to advise that the parts would need to be ordered to have the breaks done and sincerely apologized. Also, it was very convenient to have the shuttle drop me off back home and also to have the shuttle to pick me up from work on the 26th of October. Ryan did a great job to ensure my car was completed to my satisfaction and I am truly thankful that I was able to work with Ryan who is a great associate and he was very easy to work with.

Dwight S.

24 de oct. de 2016

After searching for a silverado for months. I came across a unbelievable deal on cars.Com. So I called the dealership to verify the availability of this vehicle. Once she said the vehicle were available. I went to the dealership and purchase my new 2016 Chevy Silverado asap. I'm very pleased and happy everyday! Thanks Jake Bishop

Utility services

21 de oct. de 2016

As the manager of a mid-size business in the Louisville I have found the people at Bob Hooks to be the kind of people anyone should enjoy doing business with. Over the past two years they have not only become good business partners but also friends. I would recommend to anyone interested in a Chevy or good used car to stop and see these good people. I deal with the commercial group and would recommend them and have to other companies. I also want to say a word on their service department. I have found them very helpful and do a good job in keeping my fleet running. If you are in the market, stop and see Michael Sweets and all the staff at Bob Hooks. Mike WelkerOps Plus, Inc. Fleet Manager

Old timer

17 de oct. de 2016

Mr. Sweets is not only a great salesman he's just a good person. Friendly ,knowledgable.and honest. He's been great to work with and I look forward to a lot more transactions in the future.

TemperaturePro Kentuckiana

17 de oct. de 2016

Michael, worked very closely with my husband and I to find the exact fit for our new business. He was great to work with and very responsive.

brandon1

15 de oct. de 2016

I have purchased a dozen vehicles for my business and personal use, in addition to referring several friends to Bob Hook over the years. I have given them my business because I felt they were fair and appreciated my trade. However, my past two recent experiences with their Service Department has been disappointing and I do not plan to purchase from them again.The first issue was with an $80.00 invoice for patching a tire on a sales vehicle. When I questioned the charge I was told it was a mistake and it was corrected. The second (and last) was with one of the four new service vans I purchased in the past 18-months from Bob Hook was pulling to one side when braking. I took the van to BH's Service Department to have it checked. To my surprise, I was given an estimate for repair of $3,063.27. When I did not agree to letting them basically replace the vehicle's braking system I was giving a diagnostic invoice of $273.50 of which included a $80.50 charge for 'TIGHTING BATTERY CABLE". After 7 failed attempts of contacting management through my sales rep and leaving messages with their telephone operator I went to a local auto store to purchase $141.99 in parts and spent 2-hours replacing the front rotors and pads. The van is now fixed. My issue is simply this: I did not realize fairness ended with the purchase. I understand and expect any business to yield a profit for services rendered, however I do not agree that a service department should lead customers to believe parts need to replaced just to "beef up" the ticket. If I am not looking at this situation objectively I would not know, because no one from the management team is willing to respond to my multiple attempts at contacting them. As a business owner I do not write this review lightheartedly, but I am frustrated with their lack-of-response. Very, very disappointed.

Bshon C Price

24 de ago. de 2016

AS an owner of a 2014 Malibu purchased new. Have only good things about the quality of service at Bob Hooks. Majority of my encounters with service departments have been great. And if there wasn't a good interaction i remind myself anyone can have a bad for a multitude of reasons. And maybe my perceptions were bad? Anywho all service work to the vehicle were honored. Got great service from the shuttle guys who kinda went out of there way to get me home while my vehicle was enturned. I had great reservations about buying American after owning a Maxima for 17 years! But my fears have been squashed by the good service I've received here. Am seriously considering this dealership for my next auto.....HTH's

Barry

4 de ago. de 2016

Willie Mtchell really trys to help, he has given me everything I needed to make a direction to buy from this dealer. I would recommend Willie Mitchell to anyone looking to buy a commercial truck or personal vehicle.Thank you Bob Hook Chevy for a very personal sales associate.

NOLonger Customer

3 de ago. de 2016

Bought used Chevy work van in January 2016 had 70,000 miles on it. July 2016 engine needs replaced at85,000 miles & the Rearend has gone bad. The salesman, Don Mills was unsympathetic. He offered to give me 1/2 of what I paid for it towards a brand new one. NOT HAPPENING!! Spoke to the sales manager, Willie he won't even return a phone call. Bob Hook should get rid of both of them. Tried to make a deal to purchase a new work truck & give them back the piece of crap they knew they sold me hoping to get some type of decent deal. No such luck. There are likely numerous recalls on this piece of crap we weren't made aware of either.DON'T SHOP at BOB HOOK CHEVROLET or YOU WILL BE ON THE HOOK!!!!!!

Justanothergirl

31 de jul. de 2016

My first time there, I had to get an oil change. I was there for 2-3 hours. The employee told me it has to take that long because of warranty reasons. Found out later that was a total lie.Time after that i went for a button on my steering wheel breaking off. The guy said he glued it back on and it's fine.. Thing is, my car was brand new, why are you going to glue on a broken piece? So I left there and on my way home, turned the wheel and the button popped back off. he just laid it on there. They then had to order a new piece because I complained.Everytime I visit and get teamed up with John it's just a hassle. Mainly because of how he speaks to me.One day I dropped my car off and several hours later was about to pick it up and he called me up speaking babyish saying he's so so sorry because they ordered the wrong part and need to keep my car another day.Gave me a rental car, but when I went back to drop it off. the rental car place wanted to charge me because John didn't tell them it was covered because it was their error.When that was settled (John didn't answer the phone, but the rental place took my word for it). They dropped me off at the dealership and John didn't speak a word to me.Then the other day I was there and like always he calls me by the wrong name. Which is my exs last name. I correct him every single time and he doesn't really apologize. Just looks at me with a blank stare and says they'll correct it. I am married to someone else, and have been for almost two years. I do not want to be called by my exs last name.I even asked for new wipers. He told me they'd be what would equal to $55. When mine were disposed of and the new ones installed. Came out to be $85. John was no where to be seen.I've been thinking about trading my car in and buying something newer, but I hate dealing with that service shop.

Debbie Capps

22 de jul. de 2016

We had a very nice experience at Bob Hook Chevrolet on Bardstown Road. I found a truck I liked online, and I was communicating with Melissa via email about the truck. At the dealership, our sales professional was William Dabney. He was very helpful all along the way. He was a great listener, and was very knowledgeable about the truck. It was an easy decision to make on purchasing this truck. The features it had were what we wanted, the online price was on point for us, and the folks at Bob Hook made the process pretty much seamless. EVERYONE at this dealership that we interacted with were so welcoming, helpful, professional, respectful, etc,. They have an awesome formula of doing business with their customers. If you are looking for a vehicle, be sure to visit Bob Hook Chevrolet on Bardstown Road. I'm glad we did!

Lisa & Joe

20 de jul. de 2016

We worked with Clint at Chevy sales office on buying a Used 2013 Ford Edge. We drove 1 1/2 hr from LaGrange and I'm not disappointed at all. We received great service... Clint was a down to earth & too the facts about buying our vehicle. I will do business again & highly recommend the drive to Bob Poynter in Seymour In.

Williams family

16 de jun. de 2016

We drove for four hours to purchase our 2013 Tahoe and it was completely worth it. Kelly had everything ready to go we just had to test drive and sign the papers. Kelly was very personable and made the car buying process so much less painful.

Stephanie Gammon

2 de ene. de 2016

It was wonderful to have people to walk me though the process of finances and finding a car that met my needs. Buying a car can be intemidating but I felt that they answered all my questions and had by best interest in mind.

Gayle Hack

31 de dic. de 2015

Recent body work was a great job. I'm very satisfied. I will gladly refer you to others.

David Bush

31 de dic. de 2015

Phil Davidson & Tim Hagan were professional to work with. My wife and I have purchased our last three vehicles through Bog Hook with Phil being the salesman(over a ten year period). He is courteous, professional & low key about the sales process.

Stephanie Roby

31 de dic. de 2015

It was great! I was there for routine maintenance. I didn't have to wait long and enjoyed the refreshment area. Everyone was friendly.

Robert Springer

29 de dic. de 2015

John always remembers my name. That certainly makes me feel like an important customer. Also, I always get timely service. No wonder I have two nearly new Chevrolet's.

Jeffrey Ratliff

28 de dic. de 2015

It is always a pleasant experience. we love John. He always gets the job done for us and always explains the repairs so that I can understand what was done. Mr Hook...the older Mr, Hook, would be very proud of is family keeping the dealership as an honestgood business. My dad bought from him for years. The younger ones are truly carrying on the HOOK name! Thats what keeps us coming back!

wjashby

26 de dic. de 2015

Michael Harris was nice and patient. I really appreciated how knowledgeable he was about the vehicle we were interested in. Unfortunately, we were not able to pay the price asked for the vehicle; but, I would return and speak with Michael should Bob Hook have another vehicle I would consider. I also appreciate that the vehicle was as nice as it was described on their website.

Thomas

21 de dic. de 2015

Bob Hook is an excellent place to buy a Chevy. We love our new Malibu. They made it easy, and we got the car we wanted, not some car that somebody else might have thought we should have. We love Bob Hook Chevrolet.

Thomas Hubbard

18 de dic. de 2015

Very quick, less than one hour wait over all. Friendly staff, pleasant waiting room.

Kenneth M. Morton

11 de dic. de 2015

My service work was routine maintenance (oil change, lubrication and tire rotation. There was unexpected service work that needed to be done that was found during the routine inspection that was associated with my routine maintenance. Work was done satisfactory and the service representative provided satisfactory assistance.

Sam Alfrey

11 de dic. de 2015

My overall experience was excellent. Max made everything easy to understand while making me feel right at home. Cecilia also was nice.

Thomas Garfunkel

10 de dic. de 2015

We went to Bob Hook to get our Buick's light fixed. Since Bill Collins recommended you, and we love Bill Collins, and we wanted a Chevy, we thought we'd try to get one at Bob Hook. We got a 2016 Malibu LS. We're picking it up tomorrow.

William Daisey

6 de dic. de 2015

I sat in a comfortable chair. Restrooms were available. Hot coffee was hot and plentiful. Personnel were friendly and positive. My wait time was two hours long. I am still on the 4 year plan. That is 2 (2) year plans thus no cost. Even though wait was long, I still give the experience at the dealership (4) stars.

Lorie Bowling

3 de dic. de 2015

I purchased my first car, 06 Malibu, at Bob Hook in 2007. It was a used model, still under warranty. It was a great car. So upon returning, looking for another car, being used or new, I felt like Bob Hook was the right place to go. After talking with the salesman, Peter Boeck, I fell in love with the new 2016 Malibu. With the rebates and incentives it was actually cheaper than a 2015 or used model. There was no pressure involved, I could have walked away anytime. I felt like I was cared about, my concerns were discussed and I am a very satisfied customer. My car is brand new, no problems so far and if any arise, I feel confident that Bob Hook will take care of me. In general, I dread car shopping. I looked online at other places and even visited other places, but with my past experience at this dealership, I couldn't go wrong. I've googled and searched other prices and places since my purchase and nothing compares to the great deal I received. Highly recommend Bob Hook Chevrolet. Thanks.

Harold Embry

3 de dic. de 2015

Outstanding Great to work with. My car buying experience was hassle free and enjoyed doing business with all the people at Bob Hook Chevrolet. Thank you.

Lorie Bowling

1 de dic. de 2015

Peter was very good to deal with, he was also entertaining, (witty personality) I like that, it makes the buying process less intense. My experience was great, no pressure, I could walk away if wanted. I recommend Bob Hook to everyone.

Charles Borders

26 de nov. de 2015

prompt and polite! excellent car also!.................................................................................................................................................................................................................

Muller Malonda

25 de nov. de 2015

it was great experience,Nice customer service and David was very care and fast respond to my questions.

William Hester

24 de nov. de 2015

Very helpful and courteous staff. I would recommend to anyone buying a new car or needing service.

Hanners925

20 de nov. de 2015

Faith was so patient and helpful when I was searching for cars! She listened to every detail in what I wanted for my car. I recommend her to everyone I know.

Pattie Hopkins

20 de nov. de 2015

My service man Tim was very friendly and courteous. He made sure there was someone there to take me to work immediately and pick my up on time. Although there are other customers there, I am always treated like I'm the only one. Very professional. Thank you!!

Jmdray01

19 de nov. de 2015

Faith was so polite and helpful! Wish there were more people like HER in all customer service departments! She made my overall experience 10x better on picking a car for my brother! I'll definitely specifically request her to help on a new car to purchase next time!

robert hull

19 de nov. de 2015

listened to what i needed- brought it in- discounted the car- gave me a price i was looking for=done deal. VRRY SATISFIED

jgilks

18 de nov. de 2015

I've spoken with Faith a few times, and she has a wonderful, welcoming personality! Definitely the best member of the call center staff! She guided me through the car buying process with ease and made me feel comfortable and never like a burden. Faith provided a one of a kind experience and I will definitely be speaking with her again, with future concerns.

Kconrad911

18 de nov. de 2015

I was having many issues getting information about a vehicle I was wanting to buy from other dealerships. So I called Bob Hook and talked to Faith Miller, she was so helpful and so knowledgeable about the vehicle. She walked me through the steps that I needed to take and made the car buying experience fun. I will for sure be buying another car from her. Thank you Faith!

Amanda Yates

17 de nov. de 2015

We had a very nice experience. Appreciated that there was no pressure. Derek was very helpful and very quick to respond to any questions.

Charles Bironas

16 de nov. de 2015

Totally awesome!! Very nice and professional. Made it a great experience.

Joe Barnett

13 de nov. de 2015

Had no intention of buying a truck on this day. Dark haired, Bob Hooks son was walking thru the lot and asked if we needed help. He sent out David and he got the keys to the truck we were looking at an he had our truck appraised. I had been looking around town and felt this was a good deal so we got the truck. David was easy to work with, no pressure.

GABRIELLE STURGEON

12 de nov. de 2015

VERY NICE. WAS UNDERSTANDING OF WHAT I NEEDED AND WHAT AMOUNT I COULD AFFORD.

Henry (Hank) Brodfehrer

9 de nov. de 2015

The problem was not as I thought and David Redding did his normal great job in getting the problem found and the problem fixed in a very reasonable time frame - Hank

Curtwand Lowther

5 de nov. de 2015

My Bob Hook sales representative (Chris) did a great job in making me feel comfortable when purchasing my new Heavy Chevy. He sat down with me and explained the whole process as on becoming a new car owner. Mr. Chris is very informative and knowledgeable about the car I was sold. I would recommend everyone in the state of Kentucky to come and buy a car from MR. Chris. My friend is actually looking to buy an IMPALA and I will be sending him to Chris. Because he provided me with exceptional customer service.Thanks again for my great experience.

Rick Wright

3 de nov. de 2015

The person that worked with me, John, was very accommodating. He did everything within his power to ensure that my time without a vehicle was as minimal as possible. His attitude and service was absolutely the best!

Emmanuel Maize

2 de nov. de 2015

We experienced professional service, and will continue to use Bob Hook for all of our service needs, and repairs.

Chong Lee

30 de oct. de 2015

Excellent service! Max was a pleasure to work with - so very informative and pleasant.

Joseph Herp

27 de oct. de 2015

When I pulled into the service garage a young lady immediately greeted me and ask what she could do for me, I told her I needed an Oil Change, she took the information and said they would take care of my car. In a few minutes my car was driven into the service area, it was not long they can to the waiting room and told my car was ready. hey changed the, rotated the tires and checked all the hoses and tire tread depth and I was ready to go. They did a great job in little or no time.Joe Herp

Dennis Lasley

25 de oct. de 2015

My car was repaired in the body shop. They did a good job.

M Evans

12 de oct. de 2015

I tried to schedule a time to fix my ignition switch at a Chevrolet place closer to my house. They told me they would order the part and call me back. They never did. I called your establishment, and was scheduled for the very next day. It was fixes within an hour. He took the time to explain everything to me, and took care of my vehicle. I really appreciate you all taking care of me.

Lance Nelson

8 de oct. de 2015

good job. Non scheduled oill change and tire rotation. Could have been faster, but am used to quick change shops.

James Durbin

5 de oct. de 2015

Oil change and door repair were done in a timely manner. Was contacted and updated promptly.

Anthony Bennett

30 de sep. de 2015

Fast excellent service. Had car serviced with no appointment and still out in less than 1 hour. Thanks to everyone involved.

Christopher Sinback

30 de sep. de 2015

David Redding is excellent and should be given a raise immediately. Howard also is very friendly and makes the ride to and from dealership delightful.

Tina Mcpherson

29 de sep. de 2015

You're dealership is excellent. My daughter came from New Mexico just to specifically deal with Bill Dabney. She discussed with him exactly what she wanted and what extras she needed. He ordered and took care of things here. I also was her voice and eyes here. I have dealt with Bill when I purchased a Malibu. Also Jason in the financial part of this is so organized and it goes so smoothly. The Equinox is in my name and my daughter's. I would also like to mention the receptionist in the showroom. She is always so helpful and friendly. And lastly...wonderful dealing with a great Bob Hook team! This is where they treat you like family!?

Joseph Gries

25 de sep. de 2015

I WAS IN/OUT IN 40 MINUETS! FRIENDLY CASHIER. NOT MUCH ELSE TO SAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Susan Cunningham

25 de sep. de 2015

I have never had a bad experience at Bob Hook. I will never go any where else to purchase a vehicle. I only purchase my vehicles w/Don Mills. I also prefer to deal w/John Gahimer for all of my vehicle service needs. Everyone goes the extra mile when dealing with the personnel at Bob Hook.

Phyllis Morton

17 de sep. de 2015

Satisfied with service as always!!! Customer service was satisfactory from service rep to the cashier at checkout.

Gary Burnett

15 de sep. de 2015

Great group of people! Always provide professional service while making you feel more than just a customer.

Dennis Swaggert

14 de sep. de 2015

It was routine maintenence but it was quick and easy. They even took care of a recall on my 2015 Chevy Silerado truck. Very nice people to work with.

Gail Renne

11 de sep. de 2015

I went into the service dept. for oil change and tire rotation. John was my service rep. and he was great. I always seek John out. He had me out of there in 50 minutes. He informed me there were 2 cars ahead of me. I have to say this was one of my better visits to your service dept. The 1 time I went just for oil change and I was there almost 3 hours. John was not my rep. that time and I was mad 3 hours for a oil change.

Dave Watkins

3 de sep. de 2015

Bob Hook was probably my best car buying experience ever. They were very friendly and knowledgeable and were not pushy. If and when I buy my next car I will make Bob Hook my 1st stop and will also recommend them to anybody I know looking for a car.

Eileen Hornback

27 de ago. de 2015

Tommy Lovelace was fabulous to work with. When I test drove the car and it was "skipping" I brought it back and they replaced the transmission. Dede Cox in the service department was always available to keep me updated and I am very happy with my car.

Jeffrey Simpson

17 de ago. de 2015

Made an appointment the day before, dropped it off early the next day. They offered some add on services, but it wasn't a hard sell, just friendly. I took them up on a couple. Brian called me mid day to give me an update, which was appreciated. Got another phone call later that my car was ready. The service team is also helping me look into another potential issue with excessive oil consumption. I was very pleased with the people and the service.

Julius Hagan

13 de ago. de 2015

I am very happy with the way the service was done. I was taken home and picked up and taken back to the dealership.

Karen Mccutchen

3 de ago. de 2015

Always go out of their way to satisfy any concerns

Johnathan Lilly

31 de jul. de 2015

I will be back to buy my future automobiles from Bob Hook.

snlogsdon

30 de jul. de 2015

We worked with Jimmy Harris. He was wonderful. Worked with us on every step of the process. Very friendly. Not pushy at all. Open and honest. We will buy future cars from him!!

Jerome Rash

28 de jul. de 2015

I WAS VERY PLEASED WITH ALL THE WORK THAT WAS COMPLETED.THANKS

Pamela Swaggert

25 de jul. de 2015

Really appreciate the 4 year service agreement.. Although it did take 2 hours to change the oil

Richard Beck

23 de jul. de 2015

OnStar made the service appointment, and the service dept was ready. Excellent service

Krista Selph

17 de jul. de 2015

I am a super woman and I am very thankful that the dealership handled all paperwork etc. prior to me even having to make the trip up to Louisville. I knew what I wanted, found it on the website and they handled the rest. The only time I had to go to the dealership was to sign papers, and pick up my car. They also gave me 3K more than they quoted for my trade...bonus! Overall, the experience was easy, hassle free and just the way I like to do business. Thanks guys!

Karla Morton

16 de jul. de 2015

Service was very satisfactory and vehicle was ready when promised. Service representative's information of problem was very informative and helpful in scheduling future service work to the vehicle.

James Morton

12 de jul. de 2015

We enjoyed our experience with Bob Hook Chevrolet. Our salesman was Jimmy Harris, he is friendly, took the time to listen to our questions, he is knowledgeable, helpful, and is a great asset to the company. I want to thank everyone. I will recommend Bob Hook Chevrolet and Jimmy to all my friends. James & Donna Morton

Willie Thomas

11 de jul. de 2015

Service was quick and professional. They met us when the vehicle came in for service, discussed problem and we were in and out in less than an hour.

Emmanuel Maize

6 de jul. de 2015

We recently purchased a new 2015 Chevy Cruise, and then had to have the Axle replaced. Of course we were not pleased with the way things were starting out with a new car. However, the Service Representatives were professional when working with my wife to resolve the issue. The Axle was replaced , and so far the car is functioning well. We hope to continue to experience prompt response to any future issues which this car may have out of the ordinary, as we have found Bob Hook to be fair and professional in their attempt to satisfy and meet our needs. Thank you, Emmanuel Maize

Robert Denham

4 de jul. de 2015

The service guys are all friendly and do their job

Bobby Carter

4 de jul. de 2015

As in the past the service was very fast and efficient. Have had the vehicle serviced at Bob Hook for the five years we have owned it. Will continue to do so.

William Hester

29 de jun. de 2015

I took my new Chevrolet in for a recall and the service department and staff were very friendly and courteous. They were able to accommodate my request to have my vehicle ready to pick it up at the time I requested.

Cynthia Downard

29 de jun. de 2015

I had an oil change and wheel rotation done. They also checked brakes for me. Their services are good. My complaint is that I get my vehicle back with very dirty steering wheel and everything that mechanic has touched. I have spoken to the service manager more than couple times in the past but really nothing in has changes regarding this matter.

Thomas Smith

22 de jun. de 2015

We have always had a good experience with Bob Hook Chevrolet.Their service department is always friendly and eager to help. I have recommended them to friends and family and will continue to do so.

Paul Kidder

21 de jun. de 2015

Service writer Brian Cook is the best ! He makes sure my car is cleaned up and ready to go ! And he makes me aware of any service that needs to be done on my next visit ! And of any specials that are going on . I've bought 3 cars in the last 6 years from bob hook and will continue to buy every time ! Service writer Jon is great too . I was in for a recall and needed to be downtown . Jon gave offered me his personal truck so I wouldn't be late ! It doesn't get any better than that ! David Hook always asks me if he can be of service as well ! What a great dealer !!!

Clifford Lemmons

10 de jun. de 2015

It was probably one of the more pleasent car buying experiences we have ever had.

Anthony Sherrard

10 de jun. de 2015

Very satisfied as always! Mr. Dabney is always a joy to work with :))) We have been buying cars for 20 years with him being our salesman! Our family has just made our 10th new car purchase and will be making another before the end of year! All with Mr. Dabney being our salesman and Bob Hook always having a great selection to choose from :))) We always recommend people to come there and always send them to Mr. Dabney !

Meaghan

7 de jun. de 2015

Absolute great buying experience!! The whole team was knowledge and friendly.

Stacey Rogers

5 de jun. de 2015

Jason and jimmy were a great help and very kind! They even managed to lower my interest rate and called me back which is awesome! However when I came back in to sign the lady in finance next to Jason's office was rude and when I said I would like to cancel my Gap insurance she rudely asked"um why would you do that?" I don't really see how it is any of her concern and she was rude from beginning to end. She needs to get an attitude adjustment if you ask me. Overall, I would still recommend bob hook to friends and family just tell them to work with jimmy , Jason and the other guy in finance I can't remember his name. The lady though I would steer away from.

Michael Cox

5 de jun. de 2015

My wife and I both was pleasantly surprised on how effortlessly the car buying process was once we arrive at the dealership. However, we did most of the coordination online and by phone, but the whole process was different but stress free once we arrived. Mr Lovelace was very helpful and since the Tahoe LTZ was for my wife, he helped her sync her phone, set her seat to her specification and demonstrated how to remove and install the third roll seats. It has taken me two years to this month to write a review because I wanted to see how well the dealership would respond to all my issues and concerns with maintenance as well. Now I can say that the entire process has been nothing less than superb. Over the last two years I have driven 93 miles roundtrip for every oil change and service required and have enjoyed every aspect of the experience.So I give Bob Hook Cheverlot an A+ to this point! Thanks for great hospitality during services!V/rMike Cox

Pattie Hopkins

31 de may. de 2015

I did not go into Bob Hookto buy a car! I did in fact tell Hedggie that I would not be buying a car! Hedggie was my first retail manager and taught me how to sell. You guys have been great. No pressure and I bought a Malibu. I even called me ex husband and expected him to tell me not to buy. He agreed that it was a good buy. Oh well, Happy Birthday to me. So much for Christmas! Thanks from sales to service everyone was great!

Alicia Hall

30 de may. de 2015

Dropped my vehicle off for service they drove me home so I didn't have to wait there then they came back to pick me up to drive me back to dealershp everyone has always been very nice and helpful

David Holscher

28 de may. de 2015

I came to the dealership looking for a certain car. Mike Harris was my sales man and he was awesome I was taken care of and they were really friendly if I ever get another new car it would be from them

Bryan Lynch

26 de may. de 2015

we had a great experience at the dealership and after the sale has been a good experience

Tracey H

23 de may. de 2015

Excellent service!!!! Bob Hook Chevrolet made my new Chevy Cruze purchase so much easier than any other lots I have been to in the past. A BIG THANKS to Jimmy Harris for his great customer service and professionalism with my purchase. I will highly recommend Bob Hook Chevrolet for to anyone looking for a good quality vehicle at great prices. Thanks again to everyone at Bob Hook. LOVE MY CRUZE!!!!

Griffin Rucker Jr

18 de may. de 2015

I have received good customer service every since I bought my 2014 Impala from Bob Hook in June 2013. I would highly recommend them as my Chevy Dealer for sales and service to a friend or colleague now and in the future.

Cynthia Frederick

4 de may. de 2015

This was our 4th Chevy purchase from this dealership. My husband has purchased three trucks and this was my first. I was pleased with the service but would recommend council on warranty prior to so the customer can get a complete picture of monthly payment. I had a max number I could pay for my monthly payment and when it came time to sign I was then given options for warranty which raised month payment up to 75 a month. If I would have known of the expense during negotiations I might have been able to include. Overall however pleased.

Pamela Cooper

3 de may. de 2015

My service rep, Bryan, is always so friendly to me and my daughter. He does a great job. He listens to my concerns and makes things right. It has always been a good experience.

Luke Putnam

28 de abr. de 2015

Max Minzenberger treated my wife and I really well and made sure we left with the best deal that suited out budget.

Brent Chamberlain

28 de abr. de 2015

Great experience working with the Bob Hook team on a great vehicle.

Karen Stone

27 de abr. de 2015

Great dealership. Great salesman Bill Dabney Process was smooth and non preasured. Easy to deal with.

Jerome Rash

25 de abr. de 2015

ALL MY WORK WAS DONE IN PROFESSIONAL MANNER.THANKS.

Mark Duffee

25 de abr. de 2015

The repair was done quickly and it was as though the car had not been touched. Thanks to John and the service dept.Mark Duffee

Shirley Masonheimer

17 de abr. de 2015

Great service with a smile. Everyting was do to my satisfaction in a timely maner

Phillip Hombroek

15 de abr. de 2015

Staff is very friendly, honest and changed my oil as expected. :-)

Lynn Crowe

7 de abr. de 2015

Staff was courteous and work was done in a timely manner.

James Johnson

3 de abr. de 2015

Excellent seevice and great leadership awesome job very satisfied

Todd Moorman

2 de abr. de 2015

Everyone is very friendly and the work they do is done very well and efficiently.

Leo Stotmann

27 de mar. de 2015

Service was excellent. the staff was very friendly and helpful. The work was done very quickly and efficiently. I would highly recommend Bob Hook Chevrolet for service and other considerations.

E Wilson

25 de mar. de 2015

The employees were very professional and really nice.

Judith Mcgarvey

20 de mar. de 2015

It was professional, and took the precise amount of time that was estimated to me.

D. Samuels

14 de mar. de 2015

We have puchased more than one vehicle from Bob Hook Chevrolet and each time we have had a great experience. The sales people are professional and you don't have to worry about high pressure sales. I would recommend Bob Hook Chevrolet to family and friends based on my experiences with them.

pminor

14 de mar. de 2015

I travel for work and the flooding in Louisville yesterday made me realize I had waited too long to get my tires replaced... I had a meeting that would last a few hours in Louisville and decided to stop and see if Bob Hook Chevrolet could replace the tires on my car. David Redding was great, even though I drive a Dodge, they were able to run get a set of tires and get them replaced in just over an hour and my car was waiting when my meeting was over. Bob Hook goes above and beyond the call of duty even if you are not their customer!! I will definitely be back to this dealership for service when I am in Louisville. Thanks Bob Hook Chevrolet for getting me home to Tennessee, in a mess of rain safely!!!

Terry Harkins

12 de mar. de 2015

excellent work and positive attitude towards customers. the service manager out there working with team and customers, what a excellent roll model! I drive past 2 other dealerships and 15 miles out of my way for this type of service. true!

Gregory Stickler

12 de mar. de 2015

I would definitely recommend since John in the service dept. worked with me and helped me get my service repairs done at Warranty pricing. I don't think I would recommend a Chevrolet product at this time. TOO expensive to repair and the original parts don't last. I have 60,000 miles on my 2011 Traverse and since November I have had a deflector repaired because it was not putting heat out on the passenger side, $385. I had water pump go out covered under warranty. I had the power steering pump started going out, covered under warranty. But, the kicker is the Throttle body. John got it down from $700 to $519 with my 60K service. But, these things are unacceptable for a vehicle that I purchased brand new in 2011. Vehicle has been taken care of and serviced regularly. I understand that things to wear out but, at 50-60K MILES? Now I have a low beam light out. The manual with the car DOES NOT SHOW any way to replace it!!! I called John and he said it takes about an hour to replace it and you have to take a few parts off the car to get to it to replace it!! This is CRAZY!! An engineer with Chevy/GM should loose their job for this design. He will charge me $30 to replace but, I should be able to do something like this. I am not pleased in that the vehicle is made so that I can not replace a headlight lamp!!!

Scott Carter

12 de mar. de 2015

The service was great. I would highly recommend. .

Terry Harkings

9 de mar. de 2015

Excellent service, id the problem and now only waiting for the parts to come end, great job!

George Cavanah

5 de mar. de 2015

It was fast and complete! I appreciate the shuttle service also.

Michael Rosedale

5 de mar. de 2015

mazing experience! Derek Carlton went above and beyond to make sure we enjoyed the delivery of our new 2015 Z06 Z07 Corvette! He stayed in close contact to inform us of when out car was being built so we could go to the plant to watch the build. David Hook was supportive in all our requests as well, great leadership, and teamwork.

Jerry Poehner

4 de mar. de 2015

Very friendly people and not pushy at all, and got the truck I wanted

John G

4 de mar. de 2015

I just recently purchased my 2015 Malibu from Derek with Bob Hook Chevrolet

Mitzi Jordan

3 de mar. de 2015

WAS VERY EASY. ALL WAS PREPARED AND READY FOR ME TO TAKE DELIVERY.

Julius Hagan

2 de mar. de 2015

I could go to a dealership that is only a few miles away, but choose to Come her instead..

Tracy Cathey

2 de mar. de 2015

It was great,mr.dabney is a very nice and pleasant person. .

Lavon Noe

28 de feb. de 2015

pull Tahoe in the job was done fast everything was great

Bruce Watson

27 de feb. de 2015

I recently had my new 2014 Equinox serviced for the first time at Bob Hook Chevrolet. It was a great experience. I will have all my work on the car done by them in the future.

C Steele

27 de feb. de 2015

The truck buying experience was very quick and hassle-free .

Bert Nord

26 de feb. de 2015

Great, my salesman Tome Lovelace does a remarkable job & hope to more business with him in the future

Carol Steele

26 de feb. de 2015

The truck buying experience was very quick and hassle-free

Griffin Rucker Jr

26 de feb. de 2015

I always get good service since purchasing my 2014 Impala in 2014,so I highly recommend Bob Hook Chevrolet as a dealership I can depend on for good service!!

Gregory Stickler

25 de feb. de 2015

People are friendly. They are professional and act like they care about you and your car. They are courteous as well. They listen and do what they say they are going to do.

Phyllis Morton

24 de feb. de 2015

As always, the service received at Bob Hook met our expectations

Wavid Wray

17 de feb. de 2015

John Gahimer definitely went above and beyond to try to identify the problem with my Chevy Tahoe. John did not recommend unnecessary repairs; or repairs that were not supported by facts. John and I ultimately agreed upon a repair strategy that seemed the most logical choice to try. So far, so good; we drove the Tahoe over the weekend without an issue. Hopefully, we found, and repaired, the problem.My compliments to John; John represents your company very well.

Jerome Rash

16 de feb. de 2015

DID A NICE JOB GETTING ME INTO SERVICE DEPARTMENT FOR MY OIL CHANGE.DAVID REDMONE ALLWAYS DOES A GREAT JOB FOR MY FAMILY.THANKS.

Milton Fultz

14 de feb. de 2015

So far everything and everyone has been excellent. My new Equinox is far superior to any vehicle I've owned previously. I'm 74 years old and know what I'm talking about. Couldn't ask for better respect and courtesy than shown at Bob Hook Chevrolet. If I live long enough to buy another new vehicle it will definitely be Bob Hook..

Herma Jean Price

14 de feb. de 2015

Mr. Dabney was extremely helpful and knowledgeable about the 2015 Equinox. He was also gracious enough to handle the "mirror " situation, which is the reason I decided to lease the Equinox. Hats off to Mr. Dabney. Thank you.Herma Jean Price

Jane Dobbins

9 de feb. de 2015

These are the nicest people I have ever found in a dealership. Makes me want to buy a car every day. Courteous, on time and very professional! They really rolled out the red carpet for me, even though it was just an oil change!!!

Martha a Walls

7 de feb. de 2015

I had purchased my car from Bob Hook Chevrolet in October. However, recently I discovered a pretty bad oil leak. I was assigned to John, who made arrangements for service, and also saw that I had a rental car to drive. John was extremely polite, and was also attentive to all of my concerns. After the service was completed and I returned home, I discovered yet another leak, and had to call again. John once again took care of the service and transportation for me. He explained each problem, and never once showed any disrespect to me. He was very friendly and respectful. I believe that Bob Hook Chevrolet should consider him a valuable employee.

Kenneth M. Morton

5 de feb. de 2015

The greeting, being recognized by name as a devoted customer by the service agent, being called and advised by the service agent the work that needed to be done to my vehicle, and the shuttle service was safe with a friendly atmosphere as always.

Cathy

3 de feb. de 2015

We have a Buick Enclave. It was time for it regularly scheduled maintenance and Bob Hook made the process so easy.

Thomas Irwin

29 de ene. de 2015

I received a notice from GM stating if my car had this specific problem it was covered under a recall. I took it to Bob Hook Chevrolet service and they ordered the necessary parts and when they arrived they were installed.

Russell Mccuen

24 de ene. de 2015

Excellent sales and service. Not a real chevy fan but the dealership and its performance draws me back. The service crew does an excellent job. They are friendly, honest and well qualified for what they do.

Joseph Herp Jr

23 de ene. de 2015

I was a bit concerned that it took 2 hours to get my oil change and tire rotation when I had called ahead and the service man said come on in we are not very busy.

Betty Hammack

17 de ene. de 2015

My husband took car for the warranty service. They always do aGood job

T. D. Jennings

15 de ene. de 2015

Excellence! I am extremely satisfied with my purchase and the service that I received from everyone involved et Bob Hook. Would purchase another vehicle from them.

Janet Hoenig

15 de ene. de 2015

As always we had a very good experience at Bob Hook. When ever we are at Bob Hook they treat us like we are part of the family

Jim

12 de ene. de 2015

I made an appointment with Bob Hook Chevrolet to have a noisy HVAC blower motor replaced in my 2012 Silverado. Since the problem was only noticeable when the vehicle was cold, I agreed to leave it for several hours so the technician could verify the problem. I was given a "loaner" vehicle to use while my vehicle was being repaired. The service department called me in a few hours to report that my vehicle was ready. At this point, the repairs seem to have taken care of the problem that I was having.

Scott Carter

6 de ene. de 2015

The service was great I would highly recommend**********************************

Michael Rosedale

6 de ene. de 2015

Amazing experience! Derek Carlton went above and beyond to make sure we enjoyed the delivery of our new 2015 Z06 Z07 Corvette! He stayed in close contact to inform us of when out car was being built so we could go to the plant to watch the build. David Hook was supportive in all our requests as well, great leadership, and teamwork.

John G

31 de dic. de 2014

I just recently purchased my 2015 Malibu from Derek with Bob Hook Chevrolet when on our way back form Christmas my family and I were almost hit due to road work that had lanes marked incorrectly. I've always said there just cars and no and can be replaced.

C. Steele

28 de dic. de 2014

The truck buying experience was very quick and hassle-free

Gregory Stickler

23 de dic. de 2014

People are friendly. They are professional and act like they care about you and your car. They are courteous as well. They listen and do what they say they are going to do.

Phyllis Morton

20 de dic. de 2014

As always, the service received at Bob Hook met our expectations.

James Organ

20 de dic. de 2014

I purchased my 2009 Silverado from Bob hook chevy. My sales person Peter Boeck was friendly and respectful, the entire sales staff was nice, they genuinely cared about me and my family, and the budget we were on.

Larry McDonald

19 de dic. de 2014

Highly professional, customer friendly sales and service dealership!

Yolanda Fish

19 de dic. de 2014

I was looking for a yellow LT2 loaded. I had a hard time finding yellow, but my salesman located one for me and got the ball rolling. It's beautiful and the service I received was professional and top notch.Yolanda Fish

Karen Mccutchen

18 de dic. de 2014

I always go to Bob Hook for all my car needs. Wouldn't trust anyone else with my car

Jerome R

18 de dic. de 2014

I THINK ALL OF BOB HOOKS STAFF DO EXCEPTIONAL JOB! THANKS!!

Karn M

17 de dic. de 2014

I always receive fast and courteous service. I'll go no where else!

Karen M

16 de dic. de 2014

I always receive fast and courteous service. I'll go no where else!

Megan Herde

15 de dic. de 2014

Jimmy was excellent and very knowledgeable. He was great to work with on the purchase!

Karen M

12 de dic. de 2014

I always receive fast and courteous service. I'll go no where else!

Megan Herde

11 de dic. de 2014

Jimmy was excellent and very knowledgeable. He was great to work with on the purchase!

Karen M

9 de dic. de 2014

I always receive fast and courteous service. I'll go no where else!

Philip Jones

3 de dic. de 2014

oil change was done to perfection. No unknowns. Praise the Lord.

chuck kellogg

3 de dic. de 2014

In town for a convention. Damaged a Rental car running board. Wanted to have fixed before return. Called four Chevrolet dealers and Jennifer in your body shop is the only individual that took our situation seriously. Got parts handled in under 24 hours and you should be prowd to have her as an employee. Great customer service. Big thank you to her and your dealership.

JIM SEFCOVIC

25 de nov. de 2014

THE LAST SERVICE HERE WAS SOMEWHAT UNACCEPTABLE. A 1 1/2 HR OIL CHANGE TURNED INTO 3 1/2 HRS . THEN THEY LIKED TO TORE THE DRIVER SIDE MIRROR OFF MY SILVERADO PICK UP. THEY KEPT TELLING ME THE TECH WAS RESETTING THE GAUGE, BUT I TAKE IT THAT THEY WHERE TRYING TO FIX THE MIRROR PROBLEM. NOW I HAVE TO TAKE IT BACK IN FOR THEM TO REPLACE THE MIRROR.

Griffin Rucker Jr

24 de nov. de 2014

I always get courteous and prompt service from Bob Hook Chevrolet.It would be nice to get a car wash after they are done .

Fern Howard

21 de nov. de 2014

I had recall done. It was apparently done as authorized by G M

Phyllis Morton

19 de nov. de 2014

Service was very satisfactory as always. The waiting time was not long and the customer service was also vey satisfactory.

Justin Fell

17 de nov. de 2014

Great and easy to work with! Made everything nice and easy.

BCnew fan of Chevy

12 de nov. de 2014

Since purchase of car we have been bring it in for its regular maintenance. On this trip we brought it in for oil change/tire rotation plus recall repair. The techs were spot on in their time allotment for doing the repair of the ignition switch. As always the staff were friendly and helpful, even brought the car to me instead of walking out in the lot.

Diane Marcum

12 de nov. de 2014

Very smooth process. Extremely happy with our decision to purchase at Bob Hook Chevrolet.

John Masonheimer Iii

11 de nov. de 2014

Had a wonderful experience with your body shop. Everything was perfect they went above and beyond my expectations. A real asset if I need it in the future I will go no other place.

Katie Tegge

10 de nov. de 2014

The exact car I wanted was found for me at a reasonable price.

Gary Watkins

7 de nov. de 2014

things were done good and the service writer was friendly

skillet0317

28 de oct. de 2014

The best experience I've ever had at a dealership! They were very efficient, friendly, and knowledgeable. My buying experience with this dealership exceeded my expectations.

Halley Hillerich

27 de oct. de 2014

The entire thing was wonderful. Not only was the deal unbeatable, your sales staff was the quickest to get back with me whether it be via email or phone. We are thrilled about our brand new Traverse that will be perfect for our growing family of (soon to be) 6. All our questions were promptly answered and we are thrilled to now be part of the Bob Hook family!

Earl (Dave) Wine Jr.

22 de oct. de 2014

I recently purchased a 2014 Chevy Spark 1LT at the Bob Hook dealership in Louisville,Ky. It was my most "hassle free" new car purchasing experience to date. The final purchase price was negotiated via the internet and I drove to Louisville to pick up the vehicle. A little over an hour later, I was out the door and on my way home. The staff on site was very "courtious and professional" and "top notch and proficient". A "That a Boy" is in order for Jason Dugger, Heggie Kyle and the Tech-ie whom I believe to be Bryan Borders. Last but not least, a special shout out to Kelly Byrd who started the ball rolling and made it all happen. Thanks to all, Dave Wine

BradE

21 de oct. de 2014

Bob Hook Chevrolet completely surpassed my expectations in every respect. The sales rep (Michael Harris) was knowledgable, pleasant, and didn't oversell anything. He had answers to every question, and truly cared about my buying experience. I ended up having a very abnormal issue with my truck a few days after buying it, and the dealer could have leaned on the warranty to fix my problem. However, they assessed the problem, saw how disappointed I was, and they simply gave me a new truck. They went completely above and beyond the call of duty, and I will continue to buy from them until I'm done buying vehicles. Do yourself a favor, and visit this dealer if you're in the market for a new car or truck.

Willie Thomas

15 de oct. de 2014

I shopped through the internet search for what I was looking for. I put feelers out at three different Chevrolet dealer. I called and was put through with Mr. Dabney. I gave him my e-mail address and told him what I was looking for. The next day he e-mailed me back and said he had a Tahoe that met the description of what I was looking for. I found everyone in the staff to be most helpful and accommodating to a busy lifestyle by using the internet to help me look for a vehicle that was something I wanted. I did not feel pressured and felt like I got a wonderful trade on my purchase.

Michele

13 de oct. de 2014

By far, one of the best car purchases I have ever been a part of. The entire process was quick, explained very well to me, and no pressure at all! Thanks, Bob Hook Chevrolet!!!

Michael Owsley

9 de oct. de 2014

Excellent. Would definitely recommend to others.However, this survey process is a pain and needs to be more customer oriented.

Gary

6 de oct. de 2014

Your service department is the best group I've ever dealt with when it comes to having any type of work done on my vehicle! The staff are very friendly and concerned about your needs. Brian Cook has helped me several times and I personally feel he promotes the Bob Hook image in every aspect. Great job to all!

Denise Mccormick

3 de oct. de 2014

The team at Bob Hook are very kind and work to get U what U want. I have to recommend them to my family and friends and say Thank You so much...

Judith Mcgarvey

2 de oct. de 2014

Everyone at Bob Hook was wonderful! From the owner/managers to our salesman to the financial guy to the service manager who I talked with... all were courteous, friendly, professional, and made the experience fabulous. And, I love my car!

Gary Burnett

2 de oct. de 2014

Your service department is the best group I've ever dealt with when it comes to having any type of work done on my vehicle! The staff are very friendly and concerned about your needs. Brian Cook has helped me several times and I personally feel he promotes the Bob Hook image in every aspect. Great job to all!

Margaret Herndon

1 de oct. de 2014

Great to work with us on the purchase of the new truck; would absolutely buy there again.

Tim Dugan

30 de sep. de 2014

Awesome in and out after a phone call had me set up and ready to go

James Pratt

27 de sep. de 2014

Bought a new over a use at a better price. Help me understand the benefit of new over used.

Jerry Mcgee

25 de sep. de 2014

Service department works around my schedule as much as possible. They make it much easier to get in and get my new truck serviced.

Joseph Herp Jr

24 de sep. de 2014

Was greeted by service man and he immediately took the information why I was at your shop and had my car being serviced in a very [professional manner. It was back to me in a very short time.Great service

Jeffrey Ratliff

24 de sep. de 2014

We have a 2013 Equinox XLZ. We love it. Bought it at BOB HOOK on Bards town Road. Needed oil change and all that goes with that service. I forgot to call and make an appointment. I took a chance and went anyway. John was my service guy. He said no problem. I waited maybe 35-40 minutes, and he called me to say it was ready. Everyone e was very friendly. THANKS AGAIN KATHY AND JEFF RATLUFF

Deborah Boblitt

23 de sep. de 2014

Quick service and very knowledgeable service dept. love the fact they can shuttle me to work while my car is vpbeing serviced

Jerome

22 de sep. de 2014

EVERYONE ARE VERY FRIENDLY AND KIND,ASK IF THEY COULD HELP YOU IN ANYWAY.DAVID IN SERVICE DOES AN EXCELLENT JOB IN SERVICE TO HELP ME EVERYTIME I COME IN FOR SERVICE.THANKS

Anita

19 de sep. de 2014

Friendly and helpful staff! Excellent service center !

Griffin Rucker Jr

18 de sep. de 2014

The staff at Bob Hook are very courteous and helpful. I would recommend them to my friends and family!!

Lauren Poole

18 de sep. de 2014

Max helped me search for a vehicle over the course of a few weeks with much patience and consideration. He helped me find the perfect vehicle for me in my price range! Thank goodness for salesmen like Max!

henry` Reynolds

12 de sep. de 2014

David Hook went out of his way to get me the financing I needed to make the deal possible. He assisted my wife and I with every aspect of the car duying experience. It was actually a very pleasant experience.Would recommend this dealership to everyone.

Norman Coe

10 de sep. de 2014

From the start our relationship with our salesman was one of interest in our need, patience while we made a decision, information about the vehicle, and helpfulness in every area. He was very thorough and actually went above and beyond the call of duty.

lcrowe

8 de sep. de 2014

Brian was very helpful, explained everything, answered all my questions. It was my first car purchase and I felt very overwhelmed but Brian made it pretty easy for me.

Rollins Britt

4 de sep. de 2014

The service was great they answered all my questions I had I would recommend this dealership to anyone whois llooking to buy a car

RogerBo

3 de sep. de 2014

I do not think my experience could have been better. Work out financing to my satisfaction and everything went smoothly. salesman did everything he could to make sure i knew everything about my new car.

doechsli

3 de sep. de 2014

While this was probably a pretty easy sale, Mr. Brashear did take the time to review the car I had configured and help me navigate the options packages. He didn't press me for additional options or try and sell me something I didn't want or need. I was quite comfortable with him as was my wife and as a rule she is not a big fan of car salesmen.......

Aaron Carter

8 de ago. de 2014

My family has purchased many vehicles from Bob Hook and more importantly Tom Lovelace. He is the reason we keep coming back to Bob Hook. The construction company my dad works for also purchases their vehicles from Tom. No pressure salesman.

Jessica Brown

6 de ago. de 2014

I had an excellent experience in Bob Hook's service dept. They had me in and out in no time! Will definitely come back in the future!!

Joe

29 de jul. de 2014

Our salesman (Derek) did a great job of finding what we needed and not trying to upsale. He knew their selection inside and out and was able to answer any question I asked. The price that is listed is the price seems to be firm. If you find a car online, don't go into he dealership expecting a price reduction. Overall, we had a great experience and love the car we purchased.

Mary Beck

21 de jul. de 2014

Buying was only part of the purchase. Service and warranty are also very important to the overall process. Bob Hood Chevrolet was by far the most through in providing information and follow up. Thanks for the entire package.

Toni King

11 de jul. de 2014

I used a trade-in on buying the new car and it had a 6-cd changer with 6 cd's in it. Of course I thought I got everything out of the car but they called me and told me they found the 6 cd's in the changer and will hold them for me to pick up at my convenience. Now that's service!!!!

Josh F

4 de jul. de 2014

Great service. Could not of been better. From appt to loaner car. Would highly recommend Bob Hook. Also my sales person Christopher Saylor.

Tammy Mccain

2 de jun. de 2014

I did an online setup for my tires to be rotated and an oil change. I arrived on time, service was quick and the people were very nice. I have been going to Bob Hook since I bought my Equinox and service has been very efficient and the people their very nice and friendly.

William Shelman

19 de may. de 2014

Bill cabinet was very courteous and knowledgeable.No pressure. He has since then always been there for us. We have sent quite a few people there and a few bought autos.

Kristina Ushyarova

7 de may. de 2014

The best expience I ever have buying a new car !!!!!!! Great place to buy cars !!!!!!

Pamela C

24 de abr. de 2014

I came in for service on my 07 Tahoe and decided to look at a newer model. My service rep (Bryan) looked at what newer but used Tahoes were available on the lot. We found two I was interested in so he introduced me to a salesman (Michael Harris) who completed the deal. Everything went very smoothly and everyone was very nice and accommodating. There was 1 issue that I was not satisfied with but Michael resolved the problem to my satisfaction. I am also very impressed with the body department. I am adding a hitch cover to my Tahoe and one of the employees of the body shop was very helpful. After the parts department gave me the wrong part he went with me to the parts department and helped them locate the correct part. He went beyond his job responsibilities and this was very impressive. Overall it was a good experience for me.

William N

23 de abr. de 2014

Always receive great, prompt service. Personnel are very helpful and polite.

Charles and Kayla Conley

22 de abr. de 2014

We bought a new Tahoe from Max. The whole process was smooth and quick. Definitely worth the drive.

Bob C.

19 de abr. de 2014

In the three years I have going to Bob Hook for service I have been treated very fair and speedy service. On occasion there has been large volume of people having service work done. In this case I have had to wait maybe a an hour longer. Even with appointment this could not be avoided. Great job on my car. This makes you want to continue having service work done with them and maybe in time buy another car from them.

jmartoccio

22 de mar. de 2014

I had a great experience. They didnt try and up sale anything. i told them exactly what i wanted and they led me right to it. they were quick and compassionate. I am a very big advocate of this dealership.

kingtins

20 de mar. de 2014

I worked with Mr Boeck, nice man and truly honest. I believe if you're looking for a car you want somebody who knows plenty of information and will be straight up with you from jump when looking to make a deal. I got all of that and some working with Peter Brock. Little did he know that I had done my research on the car already. I test drove the car and he quoted me the price of the vehicle and then said I believe the price had been reduced, which was the price I was looking for when I arrived on site (honesty). This is the guy you will want to see when looking to purchase for a vehicle! He is honest and will get you in and out with the right car for the right price for you

Terry H

19 de mar. de 2014

excellent! from the time i drove on the lot till i purchased the car. excellent follow-up and concern for my wife's needs with out any judgement as to why she wanted certain thing done. he was 100% professional, which resulted in addition sales in add on's to the car. 1) different head rest that my wife wanted, window vents, pin striping, back-up sensors. our sales person 100% cared about us! he followed up on how we liked the car, we will always work with Michael and refer our friends to him.

manuelmontesino

7 de mar. de 2014

I bought a HUMMER GM OEM 15834196 Grille-Grille Assembly on eBay on 03/05/2014, Item# 301113177113. They cancel my order that same day with some excuse that the item cannot be shipped because its too fragile. Although the item is still being sold by them on eBay, check Item# 301116006367. They haven't refund my money yet and I WANT MY MONEY BACK NOW. This is just outrageous. I've sent several emails to them asking about my refund with no success so far. You know it just take a second to refund a PAYPAL payment. Its my money, not their money to play with.

John Clark

6 de mar. de 2014

I took my 2011 Chevy truck to have the oil changed and the tires rotated. I informed them that it had been running rough. The service department told me I needed to have my fuel injectors cleaned for $89.99 (the truck had about 32,000) I agreed to pay. After they were done I drove back to work where my truck sat until 8:30pm. When I got in my truck to go home the smell was so bad that I could not stop coughing. I had to drive 35 minutes in 10 degree weather with all the windows down. The service person had placed the hoses and the bottle of cleaning fluid in my passengers set. The cleaner leaked out on two new Carhartt toboggans and down into my seat. When I called the dealer ship they said bring it in on Monday and they would clean the seat.(more interested in getting their tool back).They did not want to pay for the toboggans, they said just wash them, when washed the top one came out with holes in it. They did not discount anything and did not reimburse me for the time or the gas it cost me to fix their problem.

Former Texan

5 de mar. de 2014

We are new to Kentucky and needed a good city car. Bob Hook Chevrolet found us a 2014 Cruze 1LT manual and we love it. The experience was quick and easy, great people at Bob Hook.

Jim

24 de feb. de 2014

Our purchase of a new 2014 Traverse was great. Tom Lovelace, our salesman, helped us locate the car with the options we wanted. He was very helpful and patient as we selected the vehicle with the equipment and the colors we desired. The overall buying experience was exceptional.

Red Hot Mama

15 de feb. de 2014

I didn't know buying a car could be this fun! Wish I could do this more often, they are the nicest, low pressure dealer I have ever been to!! Nice to fine honest car dealers!

Tim Herald

13 de feb. de 2014

Great experience top to bottom. Easy to deal with, salesman was very helpful. This is the way buying a vehicle should be.

KDFB

18 de ene. de 2014

Visited Bob Hook's initially to determine how the SUV market looked. Was fairly comfortable that I wanted a Traverse by the time I left. Then visited a dealer in Indiana. Was unable to get them to a price with which I was comfortable. Felt like they were playing games with me. Called Peter Boeck, the Bob Hook salesperson, and told him the price I was willing to pay. Within minutes, he had approval for the vehicle and options at the price I offered. Thanks, Peter & the Bob Hook Chevrolet team!!

Clinton W

5 de dic. de 2013

I purchased a 2005 Chevy Equinox from Bob Hook Chevrolet and got a quality used car for a good price. Bob Hook made my purchase experience very comfortable and easy. They were very helpful and professional. I will be going back to Bob Hook for my service work and for any future vehicle purchases!

Brian C

3 de dic. de 2013

My father bought a new truck last year. Sales team took care of him so well on the process of buying a new truck I knew that if I bought new it would be thru "BOB HOOK" well great job to my salesman, Jimmy Harris.

James T

30 de oct. de 2013

Always had excellent service here with my Chevrolet trucks.

KatieBaker

28 de oct. de 2013

From the first visit to when I drove away in my new Malibu Eco, it was hands down an absolutely wonderful experience. Peter was extremely knowledgable, honest and kind. Within 24 hours of my first visit he found the car I wanted with all requested options. The car was located out-of-state and Peter made it happen within 48 hours. He really cared and offered the sort of customer service that is rarely found these days. Peter went above and beyond making sure my car was washed, gas tank was filled, and XM radio and On Star were set up before I picked up my car. In addition he took his time to personally show me how to use all of the cars gadgets.It was the easiest buying process and I couldn't be happier with the price. The finance manager was also very kind and honest. She took her time to explain all of my options and I felt like I was in good hands. I would definitely buy from Bob Hook again and recommend them to anyone!

Elena T

24 de oct. de 2013

I purchased my 2013 Chevy spark from Peter. He was helpful with information and without being too pushy. He made my car buying simple with no pressure. I love my chevy spark!

blm6761

28 de sep. de 2013

We had the perfect experience. I was able to get what I wanted on my trade in and found the car I wanted. I was treated with respect, courtesy and by the end I had a friend instead of a salesman. I encourage people to search with Bob Hook for their car. You will not be disappointed.

James D

24 de sep. de 2013

Hedggie and tim are two of the best salesmen to deal with. I had a lot of fun dealing them. I will refer a friend and also go back. Brenda loves her car she said i might get to drive it sometime thanks hedggie and tim

Marion T

23 de sep. de 2013

We are very happy with our 2013 Avalanche. The service was great. We have dealt with Bob Hook for many years and it seems the service gets better each time.

Robert L

20 de sep. de 2013

A recomendation from a friend sent me to Bob Hook.. great experience.. I'm sure I'll buy from them again..

Erica P

11 de sep. de 2013

I have been shopping for a new truck for at least three months. We decide to stop at Bob Hook because I had a bad experience with another Chevy dealership. At Bob Hook the experience was great! Found the perfect truck!! I traded my 2012 Chevrolet Colorado for my new truck. Peter and Jason made the whole experience fun and painless when it came to the paper work. Showed me all about my truck and walk with me thru the On Star. Love my new baby and I will definitely buy another from them.

Bradley C

10 de sep. de 2013

I bought a 2010 Acadia.. Service was great. I live about 1 1/2 hours always so I offer a price over the internet and about 30 minutes I had a response back and we settled a price right over the phone. I decided to come a day earlier than planned and I call Bill and he was more than willing to come in on his off time. Bill was a great guy to work with and answered any questions we had. Financing the vehicle was super fast, took around 30 minutes.. We had a great experience and will be back for future purchases! Thanks Alot, Heather

Griffin R

6 de sep. de 2013

I would like to personally Thank all the staff at Bob Hook for the Out Standing job they did in making me feel like a VIP during and after the purchase of my 2014 Chevy Impala. I will highly recommend this Dealership to all who are interested in purchasing a new or used vehicle. My wife brought her Malibu here in 2011 and she left here feeling very satisfied. Thank you again. If I am ever in the market for another vehicle, this will be the first place I will come to!!

martydobbins

6 de sep. de 2013

I went to Bob Hook Tuesday 09/03/13 because my mirror had separated from my windshield in my 2012 Chevy Cruze and it took a chunk of the windshield out. John and Sandy took a look at it and John said he wasn't sure if warranty would cover it or not but that he was going to replace it anyways and deal with GM Warranty later on. Sandy made the order for the glass and said it would be Monday or Tuesday of the following week before it got there. The very next day I get a call from Sandy saying the glass was in and they could install it at 8am the very next morning. This is the 4th time I have had my car serviced at Bob Hook Chevrolet and the second warranty issue. They are always very very nice and professional. They truly care about the customer. Oh and by the way, I didn't even buy the car there! I bought it from a dealer in Pensacola, FL where my grand mother just retired from after 35 years. It is nice to see a dealership take such good care of customers, even those who made their purchase elsewhere. Their service is so good I called GM and let them know just how well they treat people. I definitely recommend them! I will be making all future purchases at Bob Hook.

William N.

2 de sep. de 2013

Brian and the service department always do a great job. Easy to make an appointment and efficient service. 2011 Yukon, 45K mile routine check.

hibbsgang

30 de ago. de 2013

We located our 2013 Crystal Red Traverse at Bob Hook Chevrolet on Bardstown Rd. through Chevy.com's website (inventory search). We visited Bob Hook unannounced early on Monday morning August 19, 2013 to specifically see this Traverse. Upon walking through the door we were promptly and professionally greeted by Mr. Bill Dabney. We explained to Mr. Dabney we were only there to look at the Traverse we had found online over the previous weekend. Mr. Dabney immediately retrieved the keys and took us outside to the exact Traverse we wanted. Within minutes we were seated at Mr. Dabney's desk discussing lease options. Mr. Dabney then brought in Jen Smith the finance guru at the dealership. These two knowledgeable people together guided us through the entire 'one pay lease' program and in less than an hour we had made our decision to lease this vehicle. We liked everything we were told, signed a couple of forms and left for the day. Upon returning on Monday evening our new Chevrolet Traverse was spotless clean, filled with gas, OnStar activated and ready for us to drive home. This experience could not have been better or easier and thanks to the extra efforts of Jen Smith and Bill Dabney, we feel we got a super fantastic deal.Daryl & Debbie Hibbs 502-445-2537

Very Disappointed!

28 de ago. de 2013

If you look at the pictures of the 2002 BMW Z3 for sale you would not have any reason to suspect the body damage and paint scratches that the car really has. I drove 300 miles to look at this beauty with the idea of buying it of course. Chatted with Bob Hook himself according to the pop-up on their website. Their secretary called me to arrange an appointment, and I talked to Leon, their salesman twice. Made the trip to find a car with a lot of body damage, check engine light, ABS & brake light all on, on the dash. Nothing was mentioned at all on the phone about these things. After the 300 mile drive for nothing I emailed the dealership expressing my concern with the way they did business. After 3 days Bob emailed me back only stating that maybe they should be more in depth the further a customer is driving to their dealership.

mmherronkerr

16 de jul. de 2013

I had a wonderful car buying experience at Bob Hook Chevrolet. I had no idea that a brand new car was in my budget, but Finance Manager, Jennifer Ratajczak searched high and low for the best possible financing. Once we got that little detail out of the way, Jimmy Harris listened to what my husband and I wanted and put me in it in a matter of days. I couldn't have asked for a better experience and am thrilled with my 2013 Malibu!

laural6166

16 de mar. de 2013

Just wanted everyone to know that Bruce Winters is such a great asset for Bob Hook Chevrolet in Louisville, Ky. After shopping around and dealing with a lot of bad dealerships, we walked into Bob Hook and met Bruce Winters. He took a lot of time with us and never pressured us in any way. He puts respect into the title of salesman, has integrity and ethics, and represents Bob Hook Chevrolet very well. The entire dealership was a breath of fresh air, our buying process was easy and relaxed. I can't remember the last time buying a new car was fun. We travelled 100 miles to buy a new car and will travel each time we need a vehicle. Thanks Bruce for being such a stand up guy and also Bob Hook Chevrolet for being honest and fair. Sincerely Dwayne & Laura L

jessica.hayth

29 de ene. de 2013

I worked with Bruce recently to purchase a "new to me" car. He was GREAT to work with! Very open and honest and made my husband and I feel very comfortable with the whole buying process. I highly recommend him and this dealership.

RachelSnyder

1 de nov. de 2012

I bought a chevy avalanche over the summer at Bob Hook and have recently had some issues with it. It was a certified vehicle and I had trouble with the tires. Long story short, three months after I bought the vehicle I had to buy new tires. Everything but the tires was under warranty, so I ended up having to pay 800$ for new tires. The person before me didnt rotate them correctly so they wore pretty bad. Anyways, I emailed them and discussed my issues and dissatisfaction that the tires hadn't been taken care of beforehand. Bob Hook personally emailed me back in a timely fashion and said he would look into the service records they had. A day later he emailed me and said that he would like to reimburse me for the tires because that should have been taken care of beforehand. I was shocked with his honesty first of all, and his offer to pay for the tires knocked me off my feet! This is a dealership that we have had several positive experiences with! They are honest, fair and stand behind their customers. Great customer service! I will be back to buy my next car from this man! Thanks BOB!

vsshuckman

4 de oct. de 2012

Best overall customer service we have ever received. We have purchased several vehicles from Roger Hoon at Bob Hook's Chevrolet and it has always been a very positive experience.

E. Jane

26 de sep. de 2012

Salesman was not pushy, he was encouraging. He was honest and knew what would work best for me. He was very friendly and easy to work with.

debbiebaugh

18 de sep. de 2012

Our overall experience was good. Bill was extremely helpful and knowledgeable and ready to answer all of our questions. Thanks Bill for all of you help.

mcphersont

30 de jul. de 2012

Bill was so helpful and thoughtful in choosing and making arrangements for my new vehicle. The vehicle was not available in the color I wanted and he went above and beyond to find what I was looking for. I was not feeling well after having a car wreck and also having MS and he was very understanding on letting me come in to sign papers when I was feeling up to par. He is a wonderful person!

tparrish50

11 de jul. de 2012

It was great working with Bruce Winters. He never pressured me and made my whole experience very enjoyable. Thanks for everything Bruce...you were excellent.

vdhugh01

7 de jun. de 2012

We really had not planned to trade our car in, we just wanted to look at one that was avertised in a paper. Peter was so helpful and plesant that yes, we ended up trading in my car for the one that we hadn't planned to purchase. We felt we were treated with respect by all, treated fairly and most of all did not feel pressured into purchasing this vehicle, and we appreciate that. Peter, Kevin and Jason were all enjoyable and they all seemed to really enjoy their work. We plan to purchase a car for my daughter when she graduates in a couple of years and believe me, this will be the first stop we make. Thanks for one of the best car buying experiences.

bobpam48

16 de abr. de 2012

I was 10 minutes early for my appointment and Bill was available right away. He talked to me about the basic car I had chosen on their web site and explained to me that, with the rebates right now, I could get a 1LT for not much more than the basic. He allowed my husband and me plenty of time to test drive the vehicle and then left us alone with the car so we could discuss whether to purchase the car. He did not rush us at all. Bill was knowledgeable, helpful, cheerful, and courteous. We would definitely work with him again.

Christopherjourney4

10 de abr. de 2012

Buying a car from Bob Hook was an excellent experience. This was our first car purchase as a married couple and Bruce made us feel very comfortable, like we were family. We couldn't be happier with our experience at Bob Hook. I will be going back for my next car and I have and will continue to recommend Bob Hook and Bruce to anyone who is looking for a great car at an excellent price. Thanks again!

jandhjordan

6 de abr. de 2012

My experience purchasing a 2012 Avalanche from Bob Hook Chevrolet was extremely positive. The salesman I dealt with was Bill Dabney who was friendly and very professional. He went to great lengths to find the exact truck that I wanted and finally found one in Charleston W VA. I also traded in a car and I felt that I was given a fair trade in price based on the research that I did on line. All and all a very pleasant experience with none of the usual high pressure that you find at most dealers.

Mhallinan1980

24 de mar. de 2012

I was at bob hook today and whoever the used car guy was was a real prick!! I wanted to trade my car in and buy a truck. He only offered me 12000 for a 2010 car with 22000 miles the car is a fully loaded Mazda 6 I grand touring. I really felt insulted by this offer. It actually made me mad and I told them that it was a insult to me. The day the got that car for that is the day two fools met!! I'm not a fool!!! Needless to say I will NEVER buy a truck from bob hook!!! I will also spread the word about how I was treated. I wasted most of my Saturday to be insulted!!!!

bgh120

1 de mar. de 2012

Bruce Winters at Bob Hook Chevrolet is truly a class act. He was very honest forthright and the whole transaction was painless and smooth. We felt very confident that we made the best decision coming to this dealership.

billbisig

23 de feb. de 2012

My experience at Bob Hook was very professional and easy. No high pressure, the Tahoe I bought is great (just wish it was black) but everything that was said and promised was done. No questions asked when I needed to go back and have a seat belt fixed. My son also bought a car from Dave and it has been a great exoerience for him. His first car that he paid for and Dave treated him with the utmost respect, even though he is a young man of 22 years. His car has also performed as promised.

jhagan7754

7 de ene. de 2012

The buying experience was made almost enjoyable because of the Bill Dabney. He was both friendly and professional. Bill was very informative and introduced to the service department.

susiet2

3 de ene. de 2012

Our experience at Bob Hook was wonderful. They were extremely helpful. It was our second time buying there and you could not ask for better customer service. Bruce and Jason were great to work with. I would highly reccomend this dealership to anyone.

Cstrothman

19 de dic. de 2011

We loved working with this dealership! They had exactly what we needed and were not overly pushy. They answered all of our questions and when we called back later they always answered our calls or called us back in a timely fashion. We were looking for a used vehicle and they really knew what questions to ask us to get us in the perfect one. We would recommend them to anyone.

chrisww23

7 de dic. de 2011

well the salesman was very helpful and respectful. I told him what i could afford and he didnt try to get me into a more expensive car.

5024185437

14 de sep. de 2011

Mr Goodwyn Jr. was a wonderful sales professional. We found a car on the internet that was advertised. He said it was still available. We had a 2003 Chyrsler town and Country that we wanted to make as even as trade for this new used car and he got us the price and payment we wanted. He is very professional,has a great personality,and wonderful with customer service,and know his vehicles.We came to him by a referral because my husband's family had been using him for a very long time. This was my first experience at Bob Hook. I would refer him to anybody that wants to buy a new or used car cause he will do his best to work with you.My husband is very happy with his used truck that only has 42,000 miles on it and it is in wonderful condition.It is funny a week prior we bought a 2007 scion from Cross Jeep and I feel if we would have come to Mr. Goodwyn we would have gotten a better deal. But there is always next time on that car. He is a keeper!Thank you, The Gividen Family

Jlynn27

11 de ago. de 2011

I rated this dealership an overall great experience because they really worked with me and helped me find the best deal on a car I really wanted! They also got me approved through a bank that will help me in the long run build up my credit.

kcfarm

18 de jul. de 2011

After shopping around for a vehicle for over a month, I contacted Bob Hook inquiring about an SUV viewed online. The receptionist forwarded me to a dealer who she felt could best help me. After discussing my vehicle interest and price range, we made plans to meet that weekend. Considering the experience and duration of my car shopping, my expectations for meeting this dealer/vehicle were not high. Arriving at Bob Hook, I requested to speak with Bruce Winters...what an awesome guy!! Immediately after meeting Bruce I felt comfortable with being around him. His friendly, laid-back character draws you in. As a female, I did not feel the sense of being scammed or bamboozled when dealing with Bruce. I loved the fact Bob Hook supports the quality of their vehicles. Bruce made my car experience hassle free and enjoyable, not only for myself but my children as well. I ended up purchasing my vehicle from Bob Hook. I absolutely love my Chevy Trailblazer and will defiantly recommend any and everyone to Bob Hook... THANKS!

fullerbc

17 de jul. de 2011

Our salesman, Bill Dabney, was very helpful and explained all options on the Equinox, helped with set up of OnStar - a very good buying experience. One of the easiest I've experienced when buying a new vehicle.

wjspillman

6 de jul. de 2011

We worked with Bill Dabney when purchasing our Chevy Traverse. The experience restored my faith in car salesmen/dealers. Not only was Bill low pressure, he was also informative and knowledgable about the car. Rhonda Wilson was very helpful when completing the paperwork for the sale. We were extremely pleased with the experience and have already recommended the dealership and the salesman to a neighbor.Jane and Walt Spillman

shopper2

5 de jul. de 2011

William Dabney was our salesperson and he made our buying experience a pleasure. He was very informative about the vehicle which we purchased. WE would not hesitate to do business with Bob Hook Chevrolet again.

ksls

1 de jun. de 2011

After purchasing our second auto from Bob Hook Chevrolet, I can say that they are all about customer service and friendliness. I have always been taken care from the time I arrive on the lot until I left. They know there product and have good inventory. I have been very happy with price that I have received from them.I would good back for my future service and my next auto.

SNISH

26 de may. de 2011

I got my 2010 Cobalt back in October from Tom Lovelace and I was very pleased with the service he provided. I have been back twice since then, for a slow leak and an oil change, and was quite satisfied with the service both times. I've always been satisfied over the years with the service I get from Bob HookBonnie Peabody

Barbara Guth

2 de may. de 2011

Looking for a new car and wanted another Impala. Looked at the inventory on the lot, and looked at the web site. The car we were intersted in was still on the lot, we did a test drive, Bill explained about the car,its accessories and extras compared to the Impala being traded. Also, the rebates that was being offered. Bill found us an additional discount, which to us was a bonus surprise. We plan to purchase another car in the next month or two. When decision is made we are going to make an appointment with Bill to assist us again in our purchase. In addition, we will refer home to our friends.

stulove55

2 de abr. de 2011

Unbelievable experience! Friendly, and honest...traits you normally don't find in the car industry! Sales person and staff worked hard to get deal done for amount specified. Actually got more car for a lower than expected price! Will definatly return and send car shoppers to sales person and dealership!

laurie3870

16 de mar. de 2011

My salesman, Bruce Winters, did everything he said he would do when it came to the sale of the truck I bought. He has followed through and would by my next vehicle from him and Bob Hook. Hard to find honesty in car dealerships but they had it! As a woman shopping for a vehicle I was told some pretty big whoppers at some of the other dealerships I had shopped at. I had done my homework on the truck that I wanted to purchase and Mr. Winters never gave me a line of bs!

canders06

16 de mar. de 2011

Bob Hook dealership did a great job earning by business. Purchasing my new Chevy Camaro was a great experience, thanks to my sales representative, Robert Breshear. He treated me with respect and worked hard to gain my business. I would recommend future car buyers to purchase from Bob Hook Chevrolet.

heather79

12 de mar. de 2011

The customer service was very good, they were always punctual with every concern that I had, and were very eager to take care of my situation. The quality of their work was also very good, I could tell that they tried very hard to stay on the route that I wanted to go. Every one that I came into contact was very friendly, never rude or seemed uninterested in my situation. My overall experience was on only good because when I walked in the door I told them that I could only afford a $250 car payment and I ended up walking out with a $290 car payment. The sale price of the car I will say is a fair price of the car, my payment is what I rated "price" on.

KailaFrierson

8 de mar. de 2011

I purchased a vehicle from Bob Hook Chevrolet at the Bardstown Rd. location in March of 2010. My dealer, Bob Breshear, has kept in contact with me since my purchase. The dealer has also sent me and my family birthday and Holiday cards. I have been satisfied each time I have gone in for maintenance, and all of my problems have been resolved. The dealership offers wonderful customer service and maintenance. I believe they genuinely care about customers past the initial car sale.

ARo01

4 de mar. de 2011

David was AMAZING. He was very hard working and worked with all my needs. Great salesman!!! Looking for a new car is such a hard and big decision, David made every effort to ensure this decision was easier than we ever expected. Car salesman have such a bad name, but he was none of that!!

AHourigan

4 de mar. de 2011

After having a bad experience with another dealership in town, I wasn't looking forward to going through the car shopping process again. But when it came time to get a second car, my husband went to Bob Hook. He loved Bob Hook so much that when we decided to trade our Aura in, we went straight to Bruce Winters. He was amazing! He knew we had a bit of a rough time the first go round and was understanding to that fact. He took the time to listen to our needs and concerns and made sure that the experience as a whole was smooth and pressure free! What I loved most about Bruce was the fact that he took the time to talk to me! Other dealerships we went to pretty much ignored me and talked only to my husband. Bob Hook was definitely a breath of fresh air. We ended up purchasing an HHR and we absolutely love it! When other family members went to buy cars and asked where to go, we had no problem recommending Bob Hook. They are the best. We will never buy a car anywhere else!

acedelen

2 de mar. de 2011

Just wanted to say thanks! I was very satisfied w/my car buying experience. Got an excellent deal on a great vehicle!! Tom & Jason were both very friendly & helpful. I would definitely recommend this dealership to a friend or family member. I absolutely love my Chevy Equinox :)

tlseaman

22 de feb. de 2011

Awesome experience. Raining when we got there, William went out in the rain and brought Equinox to service bay so we could check it out. We were out in 3 hours with our vehicle it was best auto buying experience we have ever had. Great website too. We were able to go in with the exact vehicle we wanted.

m_n_m84

18 de feb. de 2011

I bought a new 2011 Chevy Cruze from Bob Hook Chevrolet today. I have been to several different dealerships in search of the vehicle that I purchased. Bob Hook offered me the best price on my trade and the best price on my new Cruze. I am completely satisfied with my experiences at Bob Hook. This was by far, the most relaxing car purchase I have ever made. When I left the lot in my new Cruze, I was COMPLETELY SATISFIED.

miketcook

14 de feb. de 2011

Service department was able to diagnose and fix a problem that had other service shops stumped (temperature related problems). They took the time to keep the vehicle over different weather / temperature conditions, so the problem could be re-created and they could troubleshoot it properly. Van / RV has started and run great since service was done at Bob Hook. Much appreciated!

lmt6709

31 de ene. de 2011

I was very comfortable at this dealership from start to finish. I did not feel pressured to buy a car. The salesman was very knowledgable about the car that was sold to me. I feel that the dealership gave us a fair deal on the price of the care I purchased. My experience at this car dealership was very good.

becdavlaucor

31 de ene. de 2011

I had already been to two other dealerships and was very disappointed with how they didn't want to work with me on the prices of their cars. I ended up at Bob Hook and not only did they help me find the right car, but also worked with me on the price. They went that extra mile to make me a happy customer and I really appreciate it. I would recommend Bob Hook to anyone who's looking to purchase a car. Becky SchweinhartLouisville, KY

BertBrock

31 de ene. de 2011

Working with Bruce was an enjoyable experience. He was upfront, respectable, and friendly. Bob Hook also had a great selection of the types of vehicles (SUV) that I was looking for, in great condition and for a reasonable price. I will definitely come back to see Bruce at Bob Hook again. By the way it was a low mileage Trail Blazer that I purchased.

mccaulesy3

31 de ene. de 2011

This is the best experience we have had buying a car. Meredith, internet sales, was amazing. Very knowledgeable and extremely friendly. Our salesman, Bruce Winters, never made us feel pressured but did make us feel right at home. Jason Dugger, the financial representative, is also a huge asset to this organization. We will definitely be buying all our cars in the future from this dealership and will share with all of our friends what a great experience it was. Thank You.

smountjoy

21 de ene. de 2011

Bob Hook has outstanding Customer Service! They have a Friendly & knowledgeable sales staff. I worked with John Bruen, he made my car buying experience wonderful. Being a woman buying a car I was hesitant, but I was treated with respect from the minute I walked in the door. I will definitely be back!

john007

10 de sep. de 2008

I purchased my used 2006 Monte Carlo from Bob Hook. It was the best experience I have ever had!!!! Then when I thought it coudn't be better I visited their service and WOW. Everyone their couldn't be better. They got me in and out quickly and got me back on the road! I will never do business with any other dealer. If your in the market for a new car or service work give them a try you will not be disapointed!

jimcowser

21 de oct. de 2004

They were extremely fair and esay to work with. Not pushy at all. They found the right vehicle for me and got me the best price I could ask for. The van runs great!

Steve2500HD

26 de ago. de 2004

You need to see how Bob Hook Chevrolet too care of my truck while in there care. My truck was spotless and never looked anything like it does in the pictures. Thanks for having Gravel and Dirt dust blown into my truck and into my Duramax motor. Heres the link and click on Steves truck pics ande you will see how much dirt blew intoi the Inside and the motor areas. The truck had the hood open and the window rolled down why I don't know and my seats have been shampooed but there is still dust coming out of them when you fluff the seats and this did not happen before I took my truck top Bob Hook Chevrolet and now they want to screw me around on cleaning my truck and fixing all the damaged parts the tech scrached up and now I wounder if my motor will have any future damage from all the gravel and dirt dust that covering the motor with the valve covers and the new fuel injectors expossed to this dirt and gravel dust. This truck is nw 3yrs old with 52232 miles on the clock and it has been in the shop three times for injector problems. If this isnt a lemon than I don't know what is. Heres the link enjoy.<br>http://community.webshots.com/user/spinmastersteve

rsllkl

21 de ago. de 2004

Great place to buy a vehicle. Leon is very friendly and will work with you to get you the best deal possible. Also Leon is not pushy like majority of car sales people. I would definately recommend this dealership to anyone and ask for Leon, he will do you right.