Vettori, Squirrelgirl

15 de ago. de 2016

Laura Chapselaine was the best. Extremely knowledgeable, kind, not pushy. Great sense of humor and easy to get along with. The dealership was clean and everyone was friendly. Car selection on the lit is good and if they don't have what your looking for, they'll make it happen quick!

Madie

13 de ago. de 2016

Was worth the 1.15 hour drive!!! John was a pleasure to work with!! True to the Subaru reputation. Love my Certified Outback!! Only complaint, auto detailing was not quite on point.

MollyO12

31 de jul. de 2016

A lovely woman by the name of Laura helped me out. I am leasing a 2016 Impreza. Laura was able to get me exactly what I wanted. She was in touch after to make sure I liked my new car and was supportive all the way through the process.

rob1234

30 de jul. de 2016

The dealership listed a 1980 MGB for sale. I submitted a bid via website and traded several e-mails with Marie Flack. Since this was an older car, I requested pictures of the engine and undercarriage (for rust). I am two hours away and hoped to get a deal done then go complete the purchase saving four hours round trip. Marie Flack refused to provide additional pics. Here's her e-mail:"I understand wanting more photos, however due to the high volume of online inquires, that's something delegated to our photographer only. The car is absolutely mint, and it is just as clean underneath as it is in visible areas. This is something you really need to see in person to appreciate!"I would have been satisfied with a few pics from a cell phone. Didn't think that was a big issue but apparently Marie did. Here is the transcript from the e-mails we traded:She started out nice but it went downhill from there: "Good morning and thank you for inquiring online for our MG! I saw your offer of $6,750.... We can't go that low, but we'll do better than $9,999. This car was originally priced at $11,990, and is being sold on consignment, so it's at the owners discretion what we can let it go for. Would you like to set up a time to come see it in person?"Me: "Even quick cell phone pics would be helpful. We're two hours away so the pics would save a trip. If everything looked good, I would try to work out a deal and then pick the MGB up."Her: " I'll be honest, my hesitation comes from your offer of $6,750 for this car as well as your lack of interest in coming to see it. We're far away distance-wise and deal-wise. If you're comfortable paying $9,999 for the car (plus our $396 documentation fee) and you're going to set an appointment with me for this weekend then I'd feel like we might be getting somewhere here. Hopefully you can understand that. We're here 8am-5pm tomorrow and 11am-3pm Sunday. Do either of those weekend days work for you?"My response: "They do not. I did tell you I was able to go up. A few pics didn't seem like a big deal to maybe get a deal moving forward. One trip up is more efficient. As an aside, I bought my '08 Toyota Sequoia via internet and phone negotiations for $35K(ish) with no issues and traveled to New Rochelle NY to pick it up. The $396 doc fee is not mentioned on the eBay listing so why would I even entertain buying for full price and doc fee? I will pass on this one."I placed two calls to their sales manager today but have yet to get a call back. Looked like a great car but due to their poor customer service, I would never buy from them nor recommend. Brattleboro missed out on a (seemingly) easy cash sale. Guess taking care of customers is not high on their list of priorities. I didn't think my requests were unreasonable but she did.

lee

28 de jul. de 2016

Ownership and top management set the tone and personality of a dealership. This is a well run dealership that is not heavy handed with its customers and more importantly.... its employees. There is no pressure exerted on the customer. It starts with John's over sight and filters down to John M. to Laura to Jerry in service. Buying a vehicle at Brattleboro is a positive experience. Thank you, Laura for your patience and knowledge. You are very good at what you do. Jeanne and I are enjoying our new 2017 Outback, especially, the latest safety features. We are a little slow about the electronics. Hopefully, we will figure them out by 6,000 mile oil change.Brattleboro Subaru is our dealer of choice. Thank you, John S. and your people.

saysay

27 de jul. de 2016

Laura Chapdelaine is a smart, attentive, personable salesperson. Our experience of buying a car was first rate. We never intended on making such a purchase but the deal, the process and the service was exceptional. She listened to our needs, took her time and even bought us lunch. Who could ask for more? Plus we drove off in an awesome 2016 Forester!

Samia A.

25 de jul. de 2016

I had an awesome experience with Laura. She took the time to sit down with me and really understand my needs and lifestyle in looking for a vehicle. She was extremely responsive to all my questions, and helped me understand all my options. I would absolutely recommend working with her if you're looking for a car at this dealership.

Debra Rosenzweig

20 de jul. de 2016

I had a stellar experience buying my new subaru. Laura walked me through the process as I was a first time car buyer and was consistently responsive to all my questions and concerns. She was a great resource. Thank you Laura!

denis,mary

16 de jul. de 2016

We had a wonderful experience thanks to Laura Chapdelaine. We went over everything we were interested in and she gave us all the info, and review the new aspects of the 2016 outback.

Andrea Bowden

15 de jul. de 2016

Laura is a most excellent resource for sales and service. I bought my first new car (Crosstrek) through her and I couldn't be more pleased. She was on top of all my questions and requests. She's very curteous, professional, and eager to serve. I HiGhLy recommend her... :)

Bruce Tulloch

13 de jul. de 2016

Brattleboro offered a great price on a Subaru Forester through the Consumer Reports Car Buying Service. No dealerships in the Albany, New York area could match their price or provide their level of service. Brattleboro found the exact car we wanted coming into port, had the options put on near the port, and prepped the car so it looked wonderful when we came to pick it up. Ian Findlay carefully reviewed the lease and purchase options and answered every question we had about the Forester. Brattleboro agreed to register and plate the car in New York State to make our lives even easier. It was delightful to work with such honest, forthright, responsive, and helpful people. They don't just rely on having a great car to sell. They want to give you an excellent experience getting into your new car. I encourage other New Yorkers to consider this dealership "far from the madding crowd." We are very happy that we did!

Sartig12

23 de jun. de 2016

Laura Chapdelaine listens. I went into Subaru wanting to lease a new Crosstrek and they took my old Crosstrek with no question even though it had been in an accident with a deer.

Barbara Gagliardi

9 de jun. de 2016

I purchased my second Subaru, not even planning to. I went in for an oil change on my 2015 Legacy and left with a 2016 Forester. How did that happen? I am not sure, but I can tell you one thing, I am not sorry in the least, even though the Forester is NOT the same on gas. I dealt with Laura Chapdelaine and my daughter and I love her to death. She is sincere, capable, honest, reliable, and trustworthy. On top of that, she is VERY personable and seems to get along great with everyone. I will not do business with anyone else when I get my next Subaru in 3 years. (Please don't leave Laura. We love you) Nizam did the financial piece as he did the first time. He is great as well, but Laura has left a lasting impression that TRULY won me over after some issues on my Legacy purchase. NOT that it was a bad experience, only that the salesperson was not as knowledgeable on the vehicle accessories. I still loved the car, but it did not have the one feature I wanted.Laura made sure I had everything I wanted PLUS more. I actually was upset because I thought she misinformed me about USB ports. Boy was I wrong. Not only that, there was ONE more than a thought, in a perfect location for my daughter to charge her game system. Yeah to Brattleboro Subaru, A+ to Laura and Nizam, and to a WONDERFUL, and hopefully a lasting relationship for a long time to come.Was so much fun, coming in for an oil change and leaving with a brand new car.

Brian W. Hobart

5 de jun. de 2016

I was looking to purchase my first Subaru after being a lifelong GM person. Local inventory was lacking, so I traveled down to Brattleboro.The dealership was easy to find, and inventory as good as advertised. We were met promptly at 10am for our sales appointment by the Internet Sales Manager and Laura Chapdelaine.Let me just say that our experience with Brattleboro Subaru was positive on all levels, but Laura is the reason my wife and I would go back to Brattleboro Subaru in the future. She was personable, organized, and knowledgeable. We had an honest discussion about the two Subarus we were test driving. Not ONCE did I feel the apprehension I think most people feel when dealing with a sales person. In fact, I felt that Laura was on our side then entire visit. She is a gem, and an asset to her dealership!

91.go

25 de may. de 2016

When I was searching for an almost-new Certified Pre-Owned Subaru, I heard good things about Brattleboro Subaru dealership from several friends and colleagues as I polled them about their Subaru experiences. Even though I had to drive 45 minutes from where I live, I found the effort well worth it! Laura immediately took me out in the car I had spotted online, explaining in detail its features, taking me on various local roads to illustrate the Crosstrek "chops", and, in general, paying close, friendly attention to my concerns and questions. She then introduced me to Nizam Mushaba, and I was able to trade in my old car and set up very favorable financing with his help. I so appreciated his clear, low-key, informative explanations of any and all of my questions about the purchase terms and paperwork. I left that afternoon in my new car feeling positive and satisfied, rather than the worn out, bamboozled feeling I have had buying cars in the past. A few days later, I returned to get my new-to-me preowned car detailed, which we hadnt had time to do on the day of the purchase. I had a third very positive, fun experience with another member of the Brattleboro Subaru team. The Reconditioning Department manager, Nate Haskell, took the time to answer all my questions about maintaining both the interior and exterior surfaces of my new Ride, as well as doing a superb, like-new, bang up job detailing my Crosstrek so it gleamed and shimmered inside out. Since then, Laura has been great in following up quickly and professionally any subsequent issues. She has been wonderful at communicating the next steps in scheduling appointments and has always returned my call or email swiftly, respectful of my time. I must say that the friendly, competent, and professional team at Brattleboro Subaru more than makes up for the effort of traveling 45 minutes from my home to have my car serviced.

Lisa M Henry

23 de may. de 2016

The staff at Brattleboro Subaru fully accommodated my needs, making the purchase of my new Subaru an efficient and stress-free experience. This is the second car I have bought at the dealership and I recommend them to anyone looking to purchase a car.

jenga49

15 de may. de 2016

I purchased a 2015 Impreza from this dealer and was very impressed with the salesperson, John, who helped me through the process. He was extremely knowledgeable about the product and thoroughly went over all the features of this great little car. He really knows his stuff about the electronics and was able to guide me through using the navigation system as well as the blue tooth service. Now I am working with Laura Chapdelaine and she is another super star. Intelligent, well-informed and an excellent communicator. She assists me with my service needs, including picking up my car and taking it to the dealership! I have had nothing but positive experiences with this dealership and highly recommend it to all my Subaru friends.

Paul T.

12 de may. de 2016

I selected Brattleboro Subaru since this dealer participated in the Consumer Reports/True Car service. As a result, my first connection was with Marie Flack (Internet Sales), who accompanied me on a test drive. Marie then turned me over to Laura Chapdelaine, my sales representative. Both Marie and Laura were excellent and honored the True Car service; pricing was quoted in advance of the visit, so there was no back-and-forth-to-the-manager sideshow or over-hyping of options I didn't want.I was considering different models and options and trim lines, and Laura and Marie priced them all out for me, without complaint. I was scheduled to test drive a Mazda elsewhere later that day, but based on my previous experiences with Subaru and my interactions at Brattleboro, I scrapped that idea on the spot and ordered a 2016 CrossTrek. Laura then kept in regular contact until the time of delivery and quickly answered any questions I had pending delivery. She was knowledgeable and enthusiastic about the car. After delivery, she led me through the electronics and followed up later to let me know she would continue to be available for any questions. Overall, a pleasant and professional experience!

2016forester

8 de may. de 2016

I use my own vehicle for business and average approximately 45K miles a year. I was currently driving a 2011 Suburu Outback with 215K in mileage (which I also purchased from Brattleboro Subaru) and decided to trade before year end due to the Brattleboro Subaru year end event. I met with Laura Chapdelaine on a Tuesday, the first week in December 2015, and by Wednesday the the next day I was in my new Subaru 2016 Forester!All the paperwork was completed when I arrived for the exchange and an hour later and I was back on the road.Laura was very professional, and allowed me to choose the extras I needed in my new vehicle.Thats a plus for me since I have dealt with so many auto dealers in the past.

Daddio1961

23 de abr. de 2016

The 2016 Subaru Crosstrek rose to the top of the heap. Laura was very persistent during the process and did everything she could to make this happen. The communication was excellent and no hidden fees or price increases along the way. We bought our Forester here 5 years ago and feel we may have found our go-to dealership for years to come. The finance manager was awesome too and made the paperwork portion of the process fairly painless.

Booooo

21 de abr. de 2016

After first speaking with anther dealer (who sold me my last Subaru), I bought a new Forester from Brattleboro, The price was the first consideration. I saved nearly $3000 on precisely the same car. (The other dealer told me that the Brattleboro price was impossible.) But beyond the great price I found the personnel to be courteous, helpful, and low-key. I bought the car over the phone and internet and two pleasant drivers delivered the car to my house, had me sign the paperwork, and left me very happy. I recommend Brattleboro Subaru most highly.

NStoddard

21 de abr. de 2016

My wife and I recently purchased a new 2016 Forester. The experience at Brattleboro Ford was nothing less that pleasant and wonderful. Laura was very understanding and very very patient with me (almost 2 month) as we worked through what I was trying to do with the options I had with my trade ins. Laura was very knowledgeable in all of the Subaru product. She went over all of the options and trim levels with a couple of models that we were looking at. And when the time came for the final negotiation she/they were very good and work hard to get me what I felt was a very good deal. We were looking to trade in our 07 Edge that we absolutely loved and were a little worried about liking the Forester. But 3 month into owning it now and all I can say is we now absolutely love the Forester. Thank you Laura and all at Brattleboro Subaru.

Boooooo

21 de abr. de 2016

After first speaking with anther dealer (who sold me my last Subaru), I bought a new Forester from Brattleboro, The price was the first consideration. I saved nearly $3000 on precisely the same car. (The other dealer told me that the Brattleboro price was impossible.) But beyond the great price I found the personnel to be courteous, helpful, and low-key. I bought the car over the phone and internet and two pleasant drivers delivered the car to my house, had me sign the paperwork, and left me very happy. I recommend Brattleboro Subaru most highly.

Joe Jutras

19 de abr. de 2016

I recently had the pleasure of buying a 2013 Subaru Legacy (CPO) from Brattleboro Subaru. My saleswoman Laura Chapdelaine was AMAZING!!!! She went far beyond any sales person to make sure that my experience was a great one. I'd highly recommend her to anyone looking to buy a new car. Nate Head the Business manager worked tirelessly to make sure that I was able to get into the car with the best rate. Overall this was the best buying experience I have had and will be going back to see them.

bshaine

15 de abr. de 2016

Let's face it - no one likes car shopping - it is stressful! The fast talk and confusing statements, options, financing, leasing - so much to take in!If you truly want to avoid all that, have fun, an informed - un-rushed - un-pushed - un-confusing experience - GO TO BRATTLEBORO SUBARU!Billy, John, and the whole team took the time, answered a million questions and made this the best car buying experience in our lives! We are faithful Subaru customers and now we will ONLY buy here!

Jeanette Landin

6 de abr. de 2016

This had to have been the best car-buying experience of my life! Each person I worked with to put the deal together was fantastic. Laura, Marie, Nate, Luke, and Niz-- you are all very professional and fantastic representatives of your company. I have a Forester now that I absolutely love and that is the perfect fit for my family and our budget. Thank you so much-- we'll see you next time we buy a car. You are our car dealer for life!

Bob17

5 de abr. de 2016

My wife and I were in search of a used Subaru (Forester or Outback) to replace my 2001 Outback that had given good service and is the car you want to drive in snow and bad weather in Vermont. I am a social scientist and so do research before any major purchase. I searched the internet within reasonable travel and did my own comparisons of similar cars. We knew the specific cars we wanted to see before calling dealers. We had visited the dealer from whom I had bought the 15 year old car. We called ahead to Brattleboro Subaru and another dealer for the late afternoon of the same day. My call reached Laura Chapdelaine. I gave her the parameters we were looking for and the stock numbers of the specific cars we wanted to see. Laura indicated she would be ready to work with us when we arrived. We found her delightful to work with. The cars we had identified were ready to go on test drives. Importantly, the test drive included both paved and gravel roads, including some good pot holes. My wife did the majority of the driving as she has chronic pain that was going to be the determiner of which model we chose. The Outback was best for her back. During our interactions with Laura during the test drives and back at her desk, I confirmed a first impression that she was a good listener and genuinely interested in supporting us in finding the car we wanted and answered our questions honestly. She sensed that we liked the car we bought. I had looked at the prices carefully and knew that Brattleboro's prices were lower than other dealers. We decided to buy a 2014 Certified Pre-Owned Outback with 31K mile and skip going to the other dealer because my search had found that their prices were higher on comparative vehicles.A wonderful retired gentleman was just returning from delivering another car. He followed us the 50 miles home, changed the plates from the old car to the new and then drove the old car back as a trade in. Laura has been very good at following up with us. She is becoming a friend, and we feel that she will continue to take care of any needs we have in future. All-in-all, buying our car was a pleasant experience in addition to getting what we wanted at a good price.

Sue Follensbee

16 de mar. de 2016

We called ahead and made an Appointment to trade my 2012 Impreza that I had only for one year for a Forester, as I wanted a car that was higher off the ground, Went in and tried out one and that is the one we bought Got a fair price for my Impreza and took the Forester home that night , everyone there was very helpful and friendly!!

Jack and Georgia

14 de mar. de 2016

We were completely pleased with our experience purchasing a car at Brattleboro Subaru. Our salesperson, John M., was a delight to work with. The new car price and the trade-in value for our 2005 Outback was far better than the pricing we received at another dealership. When we picked up our new car, the process for handling the business end of the deal was smooth and painless. John was extremely helpful in teaching us about all the car's features and giving us helpful tips about the car. He also assured us that we could call him at anytime with questions/issues. Overall, this is a great place to buy a car.

Adaminnh

8 de mar. de 2016

On Saturday night, I saw a vehicle online at a great deal. I put in a request for more information, not expecting to hear from anyone until at least the next day. Within 20 minutes, Amy had emailed me to let me know the Forester was still available and asking if I'd be able to drive out to view it. I explained that I lived a ways away and wouldn't be able to make in until at least Monday. Before the dealership had even opened, she made arrangements for me to put a hold deposit down and view it then. When I arrived, Amy greeted me and introduced me to Billy in sales. He did a great job showing me the vehicle, answering in detail all questions I had, and negotiating a great rate for me. He was very honest and forthright about everything upfront. I also met with Niz, the money manager, who explained each document he had me sign as well as the various warranty policies in detail. It was a great experience and I was glad I drove out to Brattleboro from about 75 miles away for a great deal. Thanks so much!

FayeV

1 de mar. de 2016

Because of their online and in store commitment to superior customer service, I did not feel the need to waste my time shopping around. The online consultant, Amy, answered my inquiry immediately and followed up with subsequent (not harassing) emails to determine what my needs were. I made an appointment and met with Laura who continued the attentive and excellent service. I was struggling with choosing between the Legacy and Cross Trek Laura, with careful and intuitive insight, helped me choose the right car for me and purchase it with as little inconvenience as possible. I felt, from beginning to end, I was working with ready made friends. I could not be happier with my experience at Brattleboro Subaru. I recommend them highly and without reserve.

Allegra13

24 de feb. de 2016

We just bought 3 new cars from Brattleboro Subaru in 1 week!! My daughter had looked at the new Impreza at a different dealer. My husband liked the car so much he went to Brattleboro and ended up getting one at a way better price than the other dealer had offered my daughter. They beat the other dealers price by a lot and didn't even know what the offer was! I even traded in my almost new car because I liked the Impreza so much more than my 2015 Nissan. Matt Verge has been an excellent sales man. Always to our questions and quickly. When there was an issue with my daughters insurance he sat and helped us find new insurance. Everyone was so helpful through the whole process. It was not like buying from the other dealers in the area. If you need a new car.. come to Brattleboro Subaru! Ask for Matt!

RMG

23 de feb. de 2016

Heard an add on radio when I was delivering down that way, got home and called them. This was after trying to deal with our local Subaru just 4 days prior.Spoke with John McLean that evening after hearing the ad, made a time to be back down there on Saturday, Drove 2 hours down, was late but John still was waiting for us with the car we talked about parked right up front.don't mind saying so, I am 50 years old and have bought a few cars over the 25 plus years we have been married.NEVER have we felt so relaxed in a dealership. After we ripped John down and agreed on terms, by the way it was actually fun, went into see Chris Havey in finance and on the way got intruded to the owner John Sciacca and ended talking with him for close to half hour or more.Other dealers that i have met the owner it was thanks for your business and move on.Mr. Sciacca made us both feel so welcome and appreciated us being there. When all paper work was done, Mr McLean said they would now prep the car, here are the keys to a loaner if we wanted to go have lunch. left for a couple hours,car ready.All future Subaru"s WILL be purchased at Brattleboro Subaru!!!!!!!!!!

bumpa

22 de feb. de 2016

John McLean was very professional in dealing with me, communicating in a timely manner when requested. He worked with me to get a good price and kept me informed on the status of my order. When we went to pick up the car, he spent at least two hours orienting us to all the features. He also gave us his cell number to call in case we had additional questions. We are very pleased with the car, the buying experience and the dealership. I would recommend Brattleboro Subaru to anyone interested in a Subaru.

Unhappy Camper

17 de feb. de 2016

One person, the Sales Manager, made purchasing my 2016 Subaru Legacy and bad experience. After being in dealership for hours, I asked 3 different times to please return our car key so we could leave. My husband is diabetic and it was hours beyond time for his meal. I didn't want him to get low blood sugar. Finally after standing and saying I would look for my keys, I was led into the Sales Manager's Office. there were my keys on his desk. I asked a fourth time for my keys and he would not hand them to me. he wanted me to sign a contract to purchase the car. Feeling pressured to leave because of my husband's health (by this time he was in the car) I agreed to purchase. I was given not one, but two incorrect contracts to sign. Finally said Sales Manager asked me to give up $100 of my offered discount. I found the owner, my salesperson Laura, and Nate the finance guy pleasant to work with. But I would never go there again because you HAVE to deal with Luke the Sales Manager.

Tb

24 de ene. de 2016

I called about a used explorer and was told it was in like new condition. When I got there it was anything but in like new condition. It had obviously had more than one scrape with a vehicle of another color on multiple bumpers and qtr panels. Wasted my time driving an hour and a half round trip. Sales guy I dealt with when I got there was decent enough but over the wall I could hear others talking about how to pressure people to buy. I guess they didn't realizee or care that cube walls don't isolate conversations. I won't be back.

Sal & Mary D.

22 de ene. de 2016

We called Brattleboro Subaru after spotting an Impreza online and wanted to know if it was actually on the lot. We talked to John McLean and he said it was. We were there an hour later and John and the car were waiting for us at the front door. We were treated like family from minute one. He was so down to earth, friendly and informative. We took the car for a test drive and decided it was the one we wanted. John and the finance department made the process short and pleasant and we drive home that day in our spotlessly clean new car feeling like we got a real good deal on our trade in and purchase. We have nothing but praise for John and all of the staff and will definitely go back to Brattleboro Subaru for another car in the future. Thank you Brattleboro Subaru for everything - keep up the good work!!

R.C. Pinkham

21 de ene. de 2016

I had been looking for a Hyundai Azera for a while, and looked at several. The one I purchased had the equipment I was looking for, and as I followed the listing, I saw where the price was adjusted to a place where I would be most comfortable.I called the store, spoke with the Internet Department, and was very impressed with the expertise and follow up shown, I went there to buy the car and was treated exceptionally well.I dealt with Billy, and never had a moment where I was treated less than cordially and with respect. I am pleased and would highly recommend the dealership to anyone!

The Twarogs

22 de dic. de 2015

We have always dreaded the process of purchasing a vehicle...not true this time. Brattleboro Subaru made our experience the easiest and most comfortable by working hard to get the exact car we were looking for, and they did it without being overly aggressive. Everyone we interacted with, from the Internet Manager to the Sales Consultants to the Finance Department, was friendly, well-informed, and professional. We were told by other dealers that we would have to order our car and wait for up to 12 weeks for delivery. Brattleboro Subaru located our car and delivered it to us in less than 2 weeks, along with giving us the best price and highest trade in. We would definitely shop with them again.

Cassie

20 de dic. de 2015

Went to look at new Outbacks and to trade my old Forester. Fair, fast, not high pressured and not alot of silly sales lingo. Would recommend. Feel I got a fair deal without alot of hassle.

Pocumtuck

14 de dic. de 2015

Four weeks ago I purchased a 2016 Subaru Legacy Premium from Brattleboro Subaru. I coincidentally received the email asking for a review while at the dealership getting my oil changed and tires rotated as with virtually all dealerships nowadays, there was no charge for the first visits, nor for the second visit. Ive already put 3,700 miles on the odometer. Soon I'll be driving to Florida and wanted clean engine oil for the 1,400-mile haul.What strikes me about Brattleboro Subaru is its unpretentiousness. Its the holidays and the showroom has a new Outback loaded with food for charity. In the lobby is a 12-foot high ficus tree that's been there since the dealership moved to its present location north of the rotary ten years ago. Brattleborio Subaru doesn't look like much from the highway. It needs more space to put its cars and I had the wrong impression that it was a second rate dealership. It isn't. It's top-notch.Okay, so did I get a good deal? Darned if I know, but I do know I was treated fairly and salesman Tom McFeeley didn't try to pressure me into anything more expensive. I came in with a set budget to pay for a car in cash and left within $1,000 of meeting that goal. Here are the essential details. After a bit of browsing I pointed to my 2013 Subaru Legacy (purchased new at another dealership further north) and told salesman Tom McFeeley, Give me another one of those.I downgraded from a Ltd. to a Premium because sunroofs arent a big deal to me. All I wanted was Satellite radio and a car with zero miles on the odometer. My old car had 104,000 miles. I got $10,250 on the trade and paid about $16,200 for the new vehicle, but this included the cost of the Mass. sales tax and about $350 for a Subaru rep to do all the legwork go to the Mass. registry and over to my insurance agency so that all I needed to do was get in the car and drive away.Its also worth mentioning that Subaru is mailing me a $500 coupon that will be good off my next purchase.The Legacy is a terrific car; low maintenance and good mileage. It gets me where I need to go at 70-80 mph, and I go a lot of places. It's a highly functional, well-built vehicle that sells itself. That's part of the reason why everybody at Brattleboro Subaru is friendly and laid back. They're relaxed and confident the way the Red Sox were when Pedro Martinez was on the mound. Chip AinsworthNorthfield, MA.

mpoor

12 de dic. de 2015

Have owned 3 Subaru's in the past. But this purchase from Brattleboro Subaru was by far, the BEST experience. Great deal, no sales pressure.

doug w

9 de nov. de 2015

The folks at Brattleboro Subaru were very easy to work with. the communication was clear, they did everything they said they would, and were very friendly. We had a few unusual situations to deal with and they were VERY flexible and took great care of us.I will go back there for my next vehicle.

BrianK

4 de nov. de 2015

Me and my wife were looking for a used car and had Laura as a sales person. Although she was very nice, we were lied too directly. Glad we have a credit monitoring company. We needed a day to discuss our deposit and finance options and were told they would do a soft enquire on our credit report but that was not true. Even after stating we DID NOT want to do a hard enquire unless we were sure we were going to purchase. This morning, we were getting ready to drive to Brattleboro Subaru with better than half the price of the vehicle as a down payment. Glad our Credit monitoring company emailed us just before we left this morning. It was a hard enquire and lowered our score 2 points. This is totally unacceptable! I called and was told by Laura that finance tells them it's a soft enquire. So I guess there is a huge communication problem at the dealership seeing it is and was an absolute hard enquire! We feel truly misled by the sales person and feel they totally down right lied to us! We will not now or ever deal with this dealership again! You were warned. Don't be misled.

unsatisfied customer

1 de nov. de 2015

Leased a 2016 Legacy Premium. I contacted all Subaru dealerships within 100 miles of my hometown. From my very first conversation with Amy Ciccone, Brattleboro Subaru was one of the best dealerships to work with, including searching the entire New England inventory database for me even though I suspected she never believed I would drive the 100 miles to buy a car from them. I negotiated everything via phone and email with Mike Masters and Jason Reynolds in advance of even arriving at the dealership. I have dealt with over 40 dealerships in the last 4 years for my cars, my wifes cars, and cars for friends and family. As such, I have become pretty skeptical of good deals having seen some shady activities and efforts. Needless to stay, I was ecstatic when the too-good-to-be-true offer from Brattleboro was, in fact, 100% true. They were able to offer me a deal that had other dealers literally laughing when I price-shopped it around with each other dealer telling me to give them a call back when this deal turns out not to be true. Jason Posternak was the sales/finance manager. It was the same laid-back, painless, friendly experience with him as with Amy, Mike, and Jason Reynolds, having a nice conversation about hobbies, family, and life in Boston. I love my Legacy and in addition to recommending a 2016 Legacy, I HIGHLY recommend Brattleboro Subaru.

Ryan J

1 de nov. de 2015

Leased a 2016 Legacy Premium. I contacted all Subaru dealerships within 100 miles of my hometown. From my very first conversation with Amy Ciccone, Brattleboro Subaru was one of the best dealerships to work with, including searching the entire New England inventory database for me even though I suspected she never believed I would drive the 100 miles to buy a car from them. I negotiated everything via phone and email with Mike Masters and Jason Reynolds in advance of even arriving at the dealership. I have dealt with over 40 dealerships in the last 4 years for my cars, my wifes cars, and cars for friends and family. As such, I have become pretty skeptical of good deals having seen some shady activities and efforts. Needless to stay, I was ecstatic when the too-good-to-be-true offer from Brattleboro was, in fact, 100% true. They were able to offer me a deal that had other dealers literally laughing when I price-shopped it around with each other dealer telling me to give them a call back when this deal turns out not to be true. Jason Posternak was the sales/finance manager. It was the same laid-back, painless, friendly experience with him as with Amy, Mike, and Jason Reynolds, having a nice conversation about hobbies, family, and life in Boston. I love my Legacy and in addition to recommending a 2016 Legacy, I HIGHLY recommend Brattleboro Subaru.

newcar

31 de oct. de 2015

I bought a new car from them and traded in my old one. I am a long time customer of the dealership and expected them to treat me fairly. However, do to a mistake on my part in valuating my car they took advantage of me. On top of that despite knowing they had a good deal on their hands they further nickeled and dimed me. They didnt lie to me or anything, they just didnt say anything to correct me.Instead they pushed to see how much more money they could get. So I learned a lesson that they are not customer oriented at all but bottom dollar people. which I guess works for them, but will I purchase any other cars from them , I'm not sure. Check the value on 2008 Subaru Outback limited with auto start, in good condition with 114k miles. They bought car for 6k , listed for over 10k within 2 days.

Gkitty

24 de oct. de 2015

The sales person, Ian was very helpful. He was not only patient but also very professional. He was very knowledgeable about the cars. He was able to answer all my questions without checking with others because he was very familiar with it. The GM/owner was very helpful helping me searching my car as well before I talked to Ian.

Susan162

2 de oct. de 2015

I am grateful to Billy Boutilette for locating a used Forester within my budget and for attending to all the details to bring it up to dealership quality. It was clean and we could tell it had been waxed and the wheels wire brushed. Those kinds of little details mean a lot, but of course it is the mechanics that count and the service department did a lot. Being a Subaru, I am hopeful it will last a long, long time. Billy was very sincere and helpful, making the process as smooth as he could. He was also personable and a good salesperson, reflecting very well on Brattleboro Subaru.

Mike145

21 de sep. de 2015

Did not think we were prepared to purchase a newer car but sales consultant Ian Findlay and his associates brought us through the whole process. His easy manner and understanding of our financial situation gave us the confidence to now own a good reliable car with a 2 year full warranty and as we all know when things are tight that kind of reliability is worth a lot.

Avalon0713

17 de sep. de 2015

My sales man was very helpful, very honest. I did not feel like I was being pressured into my purchase or into something I could not afford. There was no games or issues. Everything went smoothly. The salesman John Mclean went above and beyond to make sure I had a pleasant visit and purchase. I was very well taken care of and feel confident going back in the future.

polancofamily

2 de sep. de 2015

We came to Brattleboro Subaru on August 25th expecting the kind of quality service we get at our normal Subaru dealership. We'd seen a few used cars we liked online and figured it was worth the 3-hour drive if we could find a good quality car within our price range. There were a few hiccups with the listings that seemed like honest mistakes - one car we were looking at had been taken to another lot to have work done, another was actually a manual transmission. Not too big an issue. However, our salesperson, Scott Wheeler, spent the entire time pushing us into two cars that were at the upper limit of our price range without pausing to look at any of the lower-priced stock (he even spent a bit of time in front of us on his laptop oohing over ones that were $1k-$2k above our clearly-stated price limit!). He didn't seem knowledgeable about the cars, either; my husband had a better working knowledge of the main issues with a few cars, including the Forester. This would have been alright if Scott hadn't been pretending like he knew more than he did; as it was, we were left with the impression that he was talking out of his xxx.We were done with Scott after he walked us between their two lots around noon or one looking for one of the cars he was trying to push on us. Eventually he realized it was in the garage in the main dealership (making the walk entirely unnecessary). The cars might have been decent, but my husband and I couldn't shake the feeling that the wool was being pulled over our eyes, and once Scott realized we weren't sold on the two cars, it felt like we were kicked off the lot. I hate to leave such a poor review at such a highly-rated and well-loved dealership, but our experience was something we expected from a stereotypical, small, private used car salesman, not the quality we've come to associate with Subaru.

Jenny

21 de ago. de 2015

I have no complaints. They worked very hard to help me get the car that is right for me along with the financing that will work for my family. Very attentive!

hgagnon13

29 de jul. de 2015

Great place! The staff are friendly and helpful. Tom was so helpful in my first car buying experiance! I love my car and would recommend Brattleboro Subaru.

Eagans2002

3 de jul. de 2015

I had put a down payment on a wrx and some financial hardships came about. Spoke with mike masters and got the deposit back. The salespeople at Brattleboro Subaru are top notch and will be sending them business for anyone I know looking for a new or used car. Thanks again guys!

durno6912

30 de may. de 2015

i would like to take a moment and say that general manger john sciacci is a great manger he responded to my initial review on google and tracked me down to talk about my experience with one of his salesman...he was kind curious and listened to everything I had to say ...he cares about his dealership and the community...I would re commend talking to him if he want a Subaru ..thank you Lori Durno You may copy and paste where needed.....978-821-3104

haleplif33

11 de may. de 2015

They were easy to get in contact with and very welcoming. Tom worked with me and he was a straight shooter and genuinely cared that I was able to get the car I needed, get the buy back money I wanted for my trade-in, as well as made sure to not be pushy about the sale.

Western MA Buyer

23 de mar. de 2015

I just had a difficult time with my local dealer so I called Brattleboro Subaru 20 minutes before closing to see what they could do. Ian answered. I told him what I was looking for and the price. He asked if he could call me back in 10 minutes while he checked. He gave me a very good price, told me the fees and taxes with the bottom line. I asked for it in writing and had an email within 10 minutes of my original call confirming the details. I showed up the next day to pick up my new Impreza. Ian made the closing process was quick and simple with no BS, no pushing extras I said I did not want, no "car salesman" experience. I wish I had gone there in the first place rather than wasting hours at my other dealer with the trips back and forth to the manager, writing up quotes with extras, stupid haggling, being told my web research is wrong. When I need a new car I will go back there. It is worth the extra drive and my wife and I had a nice lunch on the way home with our generous saving over the other place.

dnateng

24 de feb. de 2015

I would like to share our experience with Brattleboro-Subaru and if you need any further evidence that people are good and really do care, then this dealership personifies the word service. We actually came to Brattleboro by complete coincidence. While returning home from a family vacation, our car lost all electrical power. Not only were we fortunate to stop at exit 2 off of I-91, but also lucky enough that Brattleboro Subaru was also located this same exit. While still hours away from home and the threat of bad weather looming, we were anxious to get the car fixed and get home. We want to thank the staff at Brattleboro-Subaru for everything they did to get my family back on the road. If the 3 individuals that took care of us represent the type of people that are part of the dealership, then the city of Brattleboro is lucky to have such a great staff. Doug Howard was the first to help us. After we explained the situation and the problems that we encountered with the car, he immediately understood the urgency and necessity to get us back home. After the initial assessment, he explained the condition of the car in a very professional and calm demeanor. He made us aware that a part was needed to complete the service but could only be obtained from Connecticut. If any further delay, and with poor weather approaching, the repair would not be completed for 4 days. There was no doubt in his voice; he was going to try to get us home. I would like to thank Jim Ferro for driving all the way to Connecticut for the necessary part, and driving with the threat of snow and poor driving conditions. I would also like to thank Phil Szczygiel for performing the repair in a timely manner and also being so personable from the very beginning. Overall we cannot thank the team enough. Upon our final good-byes, we were reminded of the upcoming storm and were told to be careful on the way home. It is rare these days to find a place that truly takes pride on how they do and go about their business. My family and I are lucky to have found Brattleboro-Subaru, but even luckier to have met such caring and professional people. With Sincere Thanks,Dave from NY

Miranda

16 de feb. de 2015

I absolutely LOVE my new Crosstrek! It was exactly what I wanted (Premium--so cloth seats--with Nav and a backup camera), so I was thrilled when I found it (in the color I wanted!) on the Brattleboro Subaru site. I sent an internet inquiry to see if it was still available, and Marie answered me in a heartbeat. It was a pleasure working with both Marie and Amy on the phone; they helped accelerate the finance process for me, and they made sure to hold it on the lot for me so that I could pick it up the next day. When I made the 2+ hour trip down, Jason was equally as wonderful to work with from start to finish. He was kind, knowledgeable and patient throughout my experience, and he was never pushy. Finally, I worked with Nizam, who helped me with the rest of my financing. He was also very friendly and he didn't push me for time. I'm new to the car-buying process, so I asked a lot of questions through the financing process to make sure I understood it correctly. As a young female, I was concerned that I would be taken advantage of during my car search--especially with financing--but Nizam explained everything to me and gave me time to digest the paperwork, which I really appreciate.Thank you for making purchasing a Subaru the way it should be: easy, thorough, friendly, honest, and thrilling!

Nick

31 de ene. de 2015

I returned to Brattleboro Subaru for, I believe, my fifth lease with these folks. Rose Kochman was my sales rep. on my previous lease, and I called her again this time around because of her pleasant personality and genuine interest and hard work in making the leasing/ buying experience enjoyable. She clearly understands customer service and at every moment communicated that despite being very busy and juggling many clients at the same time. Thanks Rose.I wound up with exactly the vehicle that I wanted and at an affordable price. As I mentioned to Rose, the dealership is doing a great job at customer service, both in sales and in the service department, which is way above average. In conclusion, I would like to thank Rose for an excellent car leasing experience and would not recommend that she do anything differently. I would definitely return to see her when my lease is up and send anyone I know that has interest in a Subaru to her. I will continue to do business with Brattleboro Subaru. Myself and many of my friends agree that Brattleboro Subaru is a class act.Best,Nick Arieta

JStern

30 de ene. de 2015

Brattleboro Subaru made buying a new car easy, fun, and overall enjoyable experience. John McLean was by far the best person I could have asked for to buy a car from. He was very transparent and honest on every question that I asked him and was very knowledgeable and worked with me to get me exactly what I wanted. Brattleboro Subaru as a whole is a great dealership and would recommend it to anyone! I'm from NY and drove all the way out there for the amazing deal that they had going on, and I would go back in a heartbeat for another car. I love my new Impreza!

TracyW

11 de ene. de 2015

Brattleboro Subaru was our 3rd choice to shop for a new car.It should have been our first.From the very beginning, Matt Verge was professional, polite & courteous.Not to mention he was easy to work with & also had a good sense a humor making us feel very relaxed.Something the other dealerships were missing.The 2015 Subaru Outback I had my heart set on was out of stock & had to be ordered. Matt was amazing keeping me informed on a regular basis of its delivery status.Upon receipt of my new car, Matt spent a great deal of time showing me all the bells & whistles that my brand new car has to offer.I love my new car & I love the way I was treated by Matt Verge & the entire staff of Brattleboro Subaru.I highly recommended Matt Verge & Brattleboro Subaru.Thanks Matt for making buying a new car fun!

Wrx6spd

7 de ene. de 2015

As a first time car buyer I was quite nervous on what to expect from dealerships. I knew I wanted to look at the Imprezas and quite possibly the wrx as well. My first stop was Subaru of Keene, I walked around with my father for a good 45 mins looking around almost the whole lot. I've always heard how cars salesman can come out and be pushy with you, the couple salesman I did see came out, moved some vehicles but failed to acknowledge us. At this point I just wanted someone to come out and say hello, it was Saturday, it was like they didn't expect people to be there. After a few more minutes of walking around I decided I wanted to go to Brattleboro Subaru. As we pull into the lot I lay my eyes on a 2015 wrx, I park my car and my dad and I walk over to take a look. I had some questions but was still very unsure on when I wanted to get a car. I was approached by Rose Kochman and she asked if there was anything she could do for me. I told her I was a first time buyer, still very unsure on my choice and just recently started thinking about getting a new car. She invited us inside to talk things over. We talked about the wrx I was just looking at and next thing I new I was on a test drive! I was instantly in love and ended up leaving with the car a couple hours later. Through the whole process Rose was absolutely amazing!!! She made everything so easy to understand and was not pushy by any means, it was painless. She went above and beyond to get me the best rate possible and made sure I was happy with everything along the way. I am still in love with my car and look forward to the years to come!! Thank you all at Brattleboro Subaru for everything you guys do!! You've gained my business and I tell everyone about my experience with your great customer service!! I also tell them of my experience in Keene...Things certainly worked out in my favor!!!

Rusty540

3 de ene. de 2015

I went into Brattleboro Subaru with a bad taste in my mouth for car dealerships. I'd lost a significant amount of money before when a local dealership (now out of business) took me for a ride when I had deployed in the military a number of years ago. In December 2014, with my pickup truck pushing 210,000 miles, I was at a point I needed a car. As you can imagine however, I was weary.Matt Verge put me at ease showing me that the bad experience I had was not going to happen at Brattleboro Subaru. I had explained to him what I had experienced before, and he provided me with the exact opposite service. Polite, professional and fast. I even came back to Matt the day after I drove away with my new Crosstrek with a concern (as everyone was leaving for the day). He took me straight to the service department where my concern was heard. Turns out it was not a problem with the car, but my own lack of knowlege, however the service department was very polite in explaining it to me.I would recommend Brattleboro Subaru to anyone who asks about where to buy a new car.~Rusty E. Sage

DavidE

1 de ene. de 2015

My wife and I recently bought a Subaru Forester at Brattleboro Subaru. I worked primarily with Matt Verge, and the whole team was a pleasure to deal with. Matt had previously sold a used car to my son, age 20, so we felt very comfortable coming back to Matt when our 2001 Forester reached the end of its life in December 2014. Matt was friendly and helpful in every aspect of the sale, from taking a test drive with us to taking care of the old car--even switching the snow tires from it to the 2011 Forester we bought. Thanks again!! I would definitely recommend buying a car there from Matt Verge.

pw645

30 de dic. de 2014

I recently bought a car at Brattleboro Subaru. I worked directly with Matt Verge, but the whole team was a pleasure to deal with. Matt has a great demeanor for selling cars. He took a no pressure approach that made me really comfortable in buying a car. Thanks again!! I would definitely recommend buying a car there.

Whitney

27 de dic. de 2014

Great guy to buy a vehicle from :) Went above and beyond what a typical salesman would do to help us find what we wanted in a family vehicle.

Dpmtrucking

27 de dic. de 2014

I bought a car from Jason Steele he was great to deal with and the sales department got me a quick approval and great rate. Jason is top notch Unlike the sales guys at the other 2 dealerships I went to that didn't seem to have the time of day for me

cshinet

27 de dic. de 2014

hi..to whom it may concern..I would just like to say that Jason Steele sets the standard for curtisey, and auto knowledge for your dealership. I was/am always greeted with a smile and time is always made for discussing the automobiles and options on my many trips in. Jason has always made a point to inform me on vehicles that he felt would interest me and always has shown professionalism in his presentations. I personally have sent friends and family to Brattleboro Subaru and have directed them to meet with Jason..only, and have always had a positive outcome.

Jbishop

27 de dic. de 2014

My experience at Brattleboro Subaru was amazing. I am beyond thankful on the purchase of my 2011 Outback. This car is very comfortable & handles extremely well in all seasons. Jason, Luke & many more made this experience hassle free & extremely enjoyable. Thank you for your excellent customer service. -Jessie Bishop

aclay

27 de dic. de 2014

Jason was/is by far the most professional and helpful . I have car shopped and at many dealerships throughout the years and never felt comfortable. Jason did the exact opposite he is very friendly and helpful, makes sure the car you are going to purchase is the right one for you with no pressure. He is very knowledgeable and eager to help in any way that he can. I would and have recommended Jason to others that are looking for a vehicle.

peggy

26 de dic. de 2014

We purchased 2 vehicles and both times everything went perfectly. The whole team went above and beyond to make us feel comfortable and we will be recommending them to friends and family.

stacyk

26 de dic. de 2014

The staff were extremely helpful, knowledgeable, and friendly. They answered all my questions and then some. They took care of everything from registering my car to trading in my plates. All staff were responsive and made my car buying experience painless and ENJOYABLE. Great staff; Great Place. I have recommended this dealership to friends and family. I am a satisfied customer.

getzef

24 de dic. de 2014

On my way home from work today my check engine light came on. It was 1:00pm on Christmas Eve, and I had a 2.5 hour drive to make today to the Boston Airport. I turned my car around and headed to the Brattleboro dealership. The service center was closed for the Holiday, but I wondered down the hallway a bit and the sales manager named Luke, came out to see if I needed help. I explained my situation and without any hesitation he had me pull my car around and came outside in the rain to check it out himself. He showed me how to check the oil and we determined it was really low and I needed to get more in there asap. He gave me all the information he had on where I could possibly get help on the Holiday since the center was closed, what kind to buy and how to put it in. Then he ran inside to get something. Shortly after, to my surprise, a service tech (who's name I can't remember) appeared with oil and supplies and changed my oil for me, they brought out some extra oil and told me to recheck it when I arrived then to get the oil changed as soon as I could and come back to get the check engine light after I returned from my trip.Everyone was beyond friendly and so unbelievably accommodating. I was blown away by such amazing service, especially on such short notice and on a holiday. They truly saved me and I can't thank both of them enough. Extremely kind and helpful and generous. I couldn't recommend them more highly. Truly, truly wonderful, caring people. I wouldn't think of going anywhere else ever. THANK YOU so much!!

Joel_SC

24 de dic. de 2014

I purchased a 2014 Crosstrek through Brattleboro's internet sales team. This is by far the best car buying experience of my life. The prompt response to my initial inquiry, financing support, remote purchase/pick-up process, and that unexpected follow-up after the deal was closed to see "how things are going with your new Subaru" were second to none. After researching AWD's on the market, I decided to get a Subaru. I looked around different dealers in my area (upstate NY) but couldn't find an offer that worked for me. Brattleboro Subaru provided an unbeatable online price plus the option of ordering the car just the way I wanted it. Woohooo!!!!Honestly, at first, I was a bit hesitant about online purchasing and having to drive to VT to pick-up the car. Brattleboro's internet sales team provided the assurance I needed every step of the way. Trust me, the round trip to VT to get my ueber-awesome Crosstrek was well worth it (the scenery was awesome too).They were very accomodating, patient and open to discuss any questions I had regarding the car, and the online purchase process. Most importantly, I never felt like being "pushed into closing a deal".If you want a Subaru, then Brattleboro Subaru in VT is the "go to" dealership; regardless of where you live in the US. Thanks Marie, Mike and Matt. You guys rock!

Mjspecial34

23 de dic. de 2014

Staff goes above and beyond to assure everyone is 100 percent satisfied. I would recommend Brattleboro Subaru to anyone. They were extremly helpful and I was very comfortable with the purchasing experience

Heather31104

23 de dic. de 2014

Great staff, extremely helpful and friendly. Showroom is very clean and neat too. Would definently go there again and would recommend them to everyone. I am 100% satisfied!!

MercedesBenzGirl

23 de dic. de 2014

I owned a Subaru Forester that was getting close to 5 years old, and my husband was driving me crazy about trading it in for a new one while it still had value and low miles. I resisted for a long time, but finally gave in, IF he could find a dealer to get exactly what I was looking for - namely, a hard to find color with all the options I wanted. I figured not he nor any dealer would be able to do it for an attractive price, and give me what my trade-in was worth. Much to my surprise, he worked a deal with Brattleboro Subaru. Mike and Marie made sure all my criteria were met, and offered a pretty good deal on top of it. I would recommend them to anyone looking for a great deal on a new Subaru without all the typical hassle that comes with buying a car.

ctbadass

23 de dic. de 2014

I purchased my car from them and every aspect went perfect great people. Thank you so much for making car buying a good experienceFor me and my wife

Mel

23 de dic. de 2014

Locally managed, owned -- with local customers and good community engagement and support. Buying a car here is really an easy and stress free experience. Make sure to meet Luke, the general Manager, and Billy the salesman is first rate. You will be treated well and fairly. All these folks have families in the community and want to do well by the customers. Of course it does not hurt that their product is simply perfect for this area. Subarus are hard to beat!

jen

22 de dic. de 2014

Everybody was so friendly and helpfull. Did not have that high pressure I've experienced at other dealers in the past . I will definitely recomend to others.

spaulding329

11 de dic. de 2014

I want to take this opportunity to tell you how helpful and honest Tom McFeeley was during my recent visit to Brattleboro Subaru. His professionalism was much appreciated and his honesty a breath of fresh air. It was a pleasure working with Tom during the purchasing process and I truly enjoyed my experience. He made me feel very comfortable and encouraged me to ask questions and voice my concerns. I felt completely supported and informed with my decision to purchase the 2015 Forester and Tom bent over backwards to make sure I was able to drive it home that evening. I also enjoyed a tour of the Service dept and how it's operated; where to park, key dropbox, courtesy pick up and drop off service, etc. Truth be told, I have always had good experiences purchasing new cars, but most of the Dealerships fell short in the service departments. However, I've only heard good things about Subaru's service dept and am looking forward to working with your service team. I love my new Subaru, thank you again for such a stress-free and informed process.Below it asks how many other dealerships we visited. The answer is 0. We did tons of research online before deciding on the Subaru Forester as our first choice. We certainly have not been disappointed.

michaelj.finnell

4 de dic. de 2014

MY experience at Brattleboro Subaru was out standing. The sales people were great and very helpful at every turn. Prices were very good and my over all experience couldn't of been better. I would certainly recommend Brattleboro Subaru to anyone looking to purchase a new or used vehicle. mjf

Andree Clearwater

16 de nov. de 2014

It happened to be my birthday, so Mike went the extra mile and insisted I try out a special car to drive to my birthday dinner. The next morning, he found the perfect car in the exact color I was looking for. Mike and Charlie were both personable, funny, engaging and helped me feel comfortable in opening up to a car that really met my needs. I drove out with far more of a car than I had expected for the price.

mikefalz

28 de oct. de 2014

The entire sales and service staff were completely attentive, polite, engaging and competent. Each and every one of them I dealt with knew no bounds in answering, or finding the answer to, any of the few questions I had. The reason I had 'few' questions was that they seemed to anticipate almost all of them.

kzalewski

17 de ago. de 2014

I began my car-buying experience (2015 Subaru Outback) at my local dealers in the Albany, NY area, but quickly turned to TrueCar.com when I was not satisfied with the prices I was being offered. Brattleboro Subaru was the first dealership to get back to me, and I established contact with Marie Flack. Over the next week, Marie and I exchanged over two dozen emails, along with numerous phone calls. I was initially very hesitant to be doing business with an out-of-state dealership that is about 1.5 hours away. However, Marie was open, honest, informative, friendly, and patient with me. She allowed me to do my own research and work through the process at my own pace, without putting sales pressure on me. She was confident that she would beat out the other dealerships on price, and she did so. I ordered my 2015 Outback ten days after my first conversation with her, and I am eagerly awaiting its arrival at the dealership.I have also had follow-ups from Matt Hale, who is keeping me apprised of my order status.Once the car is built and shipped, I will be picking it up at the dealership, and trading in my 1999 Outback. I will post a final review once I complete the entire car-buying process.So far, this has been a very positive experience for me.

Aimee Harrison

17 de ago. de 2014

I have had my 2010 Subaru for 4 years, i have had some problems with it, and once i brought it to Subaru they got me right in and fixed everything and was very detailed in the work. I am one of those customers who ask more than enough questions, and the services and parts department has been nothing but the best.

sanomah

12 de ago. de 2014

They knew more about the cars, their price was better, their financing terms were better....but the thing that stands out to me the most is that the people at this dealership were just simply nicer than any other I've dealt with.A real strength was dealing with Marie Flack over email prior to my visit. Her emails were informative and it always felt like I was dealing with a real person instead of getting form letters or auto replies.Once I got to the dealership (which was a significant drive for me), I found everyone at the dealership to be just as friendly and helpful. There is literally nothing about this experience that could have been any better for me.I can sum it up by saying that I would make this drive again to buy a new car before I even bothered checking with other dealers. I highly recommend them!!

majski

1 de ago. de 2014

great experience, no hassle or hard sell, literally closed and completed deal including evaluation of our trade in under one hour. all employees we dealt with were both friendly and professional

Snarfsnarf11

27 de jun. de 2014

Everyone was very helpful in the purchasing process as well as meeting all of my expectations. Very glad I chose this dealership and even more so that I got the car I've always wanted.

vavad

31 de may. de 2014

Bought our 2014 Outback online and got a fabulous price. Prompt and friendly e-mails and phone calls throughout the process and Matt kept us informed every step of the way - from order, to port arrival, to delivery date. Extremely satisfied with the entire process.

saabgeorge

24 de may. de 2014

Sometimes the true test of a good dealership is when things don't work out. I was considering a new, yet unreleased 2015 Subaru Outback and discovered that Brattleboro Subaru was offering a $500 below invoice as a pre-order special. I contacted Marie Flack and she was great in setting this up for me and gave me assurances that if my wife and I weren't happy with how the car looked when released to the public that the $500 deposit would be refundable. When released my wife decided she wasn't really happy with the redesign and wanted to look for another vehicle. I was happy with the redesign but then she's the one that would be using this car everyday. I contacted Marie to explain that we would like a refund of our deposit and was then contacted by Mike Masters to go over getting my $500 back. He was very professional and didn't pressure me to change my mind and promised a speedy refund which I received in a timely fashion - no hassles. When the time comes to trade in my car I would definitely consider using them.

redwrx2015

22 de may. de 2014

Just bought a 2015 Lightening Red WRX. This dealership is willing to work with you. Not only did I get a great deal, but it was below invoice, and the sales team was respectful and willing to work with me throughout the whole negotiation process. I've been to some other dealerships in MA who just flat out refused to negotiate, but these guys aren't sharks. Service was excellent and they followed up with me well after the car was in my hands.

kovego

10 de may. de 2014

I wish I could give a 1 million score for my experience. I had the best car buying experience of all of my auto purchases. The professionalism, knowledge and attention to detail was apparent from the moment I received the first email until the time I drove my new Subaru Cross Trek off the lot. It was an effortless transaction and everything was done by the time I arrived at the dealership. Mike , Maria and Matt kept me in the loop right from the start via the numerous phone calls and emails. I have to say that I was apprehensive about driving 3 hours to purchase and pick up a new car. I now brag to everybody about the positive internet buying experience. The employees and the dealership are first rate . Thanks again to Brattleboro Subaru..

jtgeary

28 de abr. de 2014

From the start I was pleased with Brattleboro Subaru. I sent an online request for more information during the evening and received a response that night. The follow-up was great both online and over the phone. When I went in to the dealership, the personnel were friendly and helpful and certainly not pushy compared to other dealerships I went to. I would certainly recommend them.

N.sherman

20 de abr. de 2014

On a Tuesday I called Brattleboro Subaru and spoke with Rose. I told her I was planning to come in Thursday and I asked her to run a credit check with the money I had for a down payment to see if it was even going to work so I didn't spend my whole day at the dealership. Rose called me back and told me I was approved and to come in on Thursday to pick out a car. well, FIVE HOURS after being there I was told there was nothing they could do. Not only was a lied to on Tuesday about being approved, but she didn't even check my credit! when I got there at 11am her desk was a mess and she couldn't find anything she was looking for. She was back and forth from her desk, always forgetting something. my mom was unimpressed after only an hour. we were never offered water or coffee or anything. I was offered a magazine to look at while we waited. she didn't even sit with us through the process. Finally after about three hours she asked me to test drive a car. The car had already been sold! she took the sold sign off of the car for me to drive it and when we got back she said she was mistaken and the car was in fact sold. So I had absolutely no right to be in that car and I was appalled when she hadme drive it. Every time she came back to her desk I was waiting for news and all he kept saying was almost there, almost there. she never told me what was happening, who they were working with, nothing. so at 4pm, on the fifth hour of me being there, she told me that she had tried everything and I wasn't leaving there with a car. there were no apologies for anything, just an I can't help you. I went to Subaru being told I was approved and left with nothing. I never even met or saw the person she was working with. I immediately left and went to Brattleboro ford and I drove away the next day in a car. THEY actually did everything they could and it certainly paid off. I would not recommend a single person go see Rose unless you want to sit alone at her desk for five hours or learn about her scrap booking. worst experience I have ever had.

mdbouchard

5 de abr. de 2014

Mike, Amy, and Matt H. are an awesome tag team at Brattleboro Subaru. My experience working with them has been phenomenal! I must have sent close to 100 emails and every time they responded to my questions within minutes. They are very FAST and responsive and when Mike is busy, Amy picks up and replies. These guys are fantastic how well they work together! It's so seamless!I live in the Albany, NY area and quite honestly I was looking for a dealer to compete with my local Subaru dealer. I was not planning to go to VT for a Subaru. After spending time getting to know these guys, I just had to make the trip to Brattleboro, VT. I could not believe the deal they were offering me and the great customer service that I had received. Why would I take that away from them when they did such a great job? The deserved my business. I was quoted almost $1,500-$2,000 less than the "deal" my local dealer. These guys presented me with the best price possible the first time. That really impressed me!After the sale, Mike was really supportive. I had made the silly mistake of losing my lien release document for my trade in. I was allowed to drive the new car home. After spinning my wheels a bit, Mike went ABOVE AND BEYOND and offered to contact my former lender and straighten out the situation. Needless to say, his work paid off. Thanks Mike! You are awesome!No matter how close or how far you may be from Brattleboro Subaru, I promise you that meeting with these guys is worth it! They will give you a great deal, they are very professional and friendly, and they work hard to earn your trust. I plan on going back to them whenever I need to buy another Subaru. To me, it's worth the 2 hour drive to get a deal and to experience customer service like this! No wonder they are #1 in VT!If you're on the fence about dealing with these guys, don't wait! Your time will be totally worth it and you will be blown away! Mike, Amy, and Matt H. embody the customer service experience that Frank, the owner of Brattleboro Subaru, strives for. They should be commended for their hard work!

14lathm

30 de mar. de 2014

I would recommend this dealership to anyone looking for a great deal! The customer service quality was excellent! We were able to test drive multiple vehicles with no problems. They had 100s of Subarus to choose from! Marie and Mike were very quick to follow up via email which is why we visited Brattleboro dealership first! We went in with an intent to research and test drive vehicles and walked out with a brand new 2014 2.5i Legacy with alloy wheel package for an impeccable price!

Katiek

26 de mar. de 2014

I bought a used car from Brattleboro Subaru over 2 months ago. I have brought the car back for services twice and both times the Brattleboro Subaru Service Center fixed my car free of charge. I bought the car "as is" and they still honored their word of selling a safe and reliable vehicle. The combined bill for both services would have cost well over $2,000. Doug was very friendly and helpful over the phone. The Service Center got me in immediately for service both times and they provided me a shuttle service to and from work. The Service Center team is very friendly and helpful. I have never been more pleased to do business with a car dealership...the integrity of Brattleboro Subaru is amazing!

Pam02647

22 de mar. de 2014

We had shopped for quite awhile searching for the perfect Forester. Many dealers and sales people left us with the "used car salesman ick feeling" we did not have that experience at Brattleboro Subaru. We felt very well cared for, got a great price for our trade in and love our new car. We plan on returning for a second vehicle and would not hesitate to recommend them to our friends and family.

waterville

20 de mar. de 2014

I visited the dealership to check on a used Ford Ranger pickup for my son. The trip over took just over 2.25 hours. I found the truck to be in good shape and felt it would work for us, despite the fact they would not stand behind it after the sale. They accepted the offer I made and before leaving gave them a $1100 deposit.I called the next morning and asked my sales rep if it would be possible to pick up the car today after 2:00PM. He said no problem, and that he would have the truck washed and the paperwork ready to go. Once we paid for the car they would put the paper plate on and we'd be home in no time. My son and I arrived at 2 and our sales rep said he was with another customer, but he would make sure the paperwork was complete and get us right out for the long ride home. After putting the customer he was dealing with in a car to test drive, he disappeared. I went looking for him and after a short time found him with a new customer that just drove into the lot. He again said that they were finishing up the paperwork and he would be right with me. By now we were there for over an hour. This was a cash sale, so I expected, as we had an appointment, I'd be out of there in 20 minutes. The next thing I know I see the salesman driving out of the lot.He again returned and again said he would be right with us. Another 1/2 hour went by and he called us to his desk. Finally, I felt we would be on our way. No such luck. He said there was a problem with the paperwork. But they'll get it fixed in no time. We sat for another 1/2 hour and he again came to us and told us that they don't have a title for the car so they couldn't sell it to us. He asked if he put a dealer plate on it and let us take it home and then send them the plate once they received title on the car. I said that would be acceptable. He left and came back and told me he cant do that. They wanted to give me a loaner car that once the title appeared I could return and then try and buy the car. I told him we are not making that trip again. The salesman said he was trying to get the GM to come up with a solution. This went on for another 1/2 hour. The salesman again asked about us using a dealer plate 2x more and I'd say yes and then he would come back and say that they can't do it. (?) He tried to explain that it sometimes take 7-10 days for the dealership to receive title on cars, but this truck had been on their web page for two weeks. After being there for several hours now with no end in sight, I had had enough. I walked over to the GM's office and told the salesman I wanted my money back and that we were leaving. The salesmen once more said "What if we put a dealer plate on the truck?" The GM said "just give him his money back, someone else will buy the truck". They had the nerve to be upset with me, when they were the ones who screwed up! I had to wait another 1/2 hour before they came up with my cash, but told me they would have to send me a check for my deposit from the day before as it hadn't cleared yet.At no time did they offer to compensate me for my time and expense to drive 5 hours for nothing. I have nothing good to say about the dealership and have no intentions of ever returning. This has got to be a freak experience, but I never received an apology, and they in turn will never earn my business.

bgharding7

16 de mar. de 2014

My first contact with Brattleboro Subaru was by phone. I had requested a price quote via email and subsequently spoke with Mike Masters. Mike, who is one of their sales people who handles internet marketing, was terrific and gave me a very aggressive quote on the model I was interested in. Many dealers won't do that by phone because they know you may take that quote to other dealers without ever setting foot on their lot. I appreciated their honest approach and visited Brattleboro Subaru the next day. While there, I worked with Mike and with Paul Sucharzewski. They were terrific!! Very friendly, with no high pressure tactics. They were eager to answer all my questions and didn't hesitate to ask questions of me to ensure the Impreza Sport that I was considering was a good fit for what I needed. This may sound overly enthusiastic, but I really had the sense that customer service is the number one priority at Brattleboro Subaru. I think they would be willing to lose a sale if they thought a customer was not making the right purchase. Great dealership and great staff!!

jennie66

13 de mar. de 2014

Jason Steele was awesome and work with me step by step with the purchase of my car. I'm loving it thanks you brattleboro subaru

anhcancoem406

2 de mar. de 2014

Mike Masters was my 1st contact for getting a car, i told him what i want and what i would pay for monthly payment and the interest and he make it happen, pick out the car and i travel 2 hour to come and pickup it was painless and take a new car for a back road drive home.Matt Hale is the one i deal with after come to the dealer he show me around the car and what to expect.

grenade154

28 de feb. de 2014

I worked with Matthew Hale at Brattleboro Subaru, while looking into purchasing a new vehicle. I started on the internet with Matt to schedule a test drive and he was very helpful and accommodating with setting up the appointment. When I went in to meet Matt and drive the cars, everything was ready for me as I arrived. He was very knowledgeable about all of the vehicles and took my job and situation into consideration while helping me. We worked together over the next few weeks and I found myself the proud owner of a new vehicle. Matt was very prompt in communicating with me and did an outstanding job to ensure that my experience with the dealership was as smooth and as rewarding as possible.

Dixieburlette

21 de feb. de 2014

Everyone at Brattleboro Subaru was great. Very friendly, professional to work with. Would definitely recommend them to anyone. If ever need to purchase another vehicle in the future would definitely go back to Brattleboro Subaru.

hchampio

17 de feb. de 2014

I bought A Honda Acura MDX day 31 the engine light came on Brought back to get fixed. You did not fix it. light came back on in 4 days.brought back light came back on in 6days. now light is on again. I need someone who knows how to fix this lemon I bought.........I should not have to pay someone else to fix. You did not fix it had 2 chances

jcyous

12 de feb. de 2014

I had just recently totaled my car and was having a difficult time deciding what kind of car I wanted. I knew I wanted a safe car so Subaru was the perfect fit. As a teacher, I was able to look for deals and dealerships that would work with me to find the best possible deal. Unfortunately (or maybe fortunately) for me there were no Subaru dealers within 150 miles of my location. I was bummed. Knowing full well what kind of deals Subaru was able to offer me, I went to a more local (56 miles away) Subaru dealer. There I found a stereotypical car dealer that was trying to sell me a car that was way outside my budget and loaded with options I didn't need or want. The dealer was unwilling to negotiate price at all, staying true to the sticker. I was disheartened. I went home and went online to check my email and found Mike Masters and Amy Ciccone of Brattleboro Subaru had sent me an email. It was so kind. They offered to work with me to get the car I wanted. The only problem was that the dealership was nearly 4 hours from my location. Mike and Amy told me that wasn't actually a problem. They would be able to set it up so that the car I wanted could be delivered right to me! After finding the car I wanted, Matt Hale and Niz jumped in. The four of them helped secure the car I wanted, provided me with the very top of customer service, and delivered my car to me! All that and they actually BEAT the deal I qualified for! Brattleboro Subaru and the employees I was blessed to run into in this situation are so very wonderful. i am so grateful to have had the opportunity to work with such wonderful people to secure my awesome new car. I will highly recommend this dealership to anyone that asks (and likely some that don't ask as well)

jmjjtenney

10 de feb. de 2014

Awesome experience!!! Matt Morrell was knowledgeable, friendly and most importantly, NOT pushy!!! He did not try to sell us anything we didn't want or "oversell" us like a lot of dealers do. We will be repeat customers for sales & service for sure.100% recommended.

sarayager7

9 de feb. de 2014

As the time came to look for purchasing a newer used car, we knew coming to Jason was definitely the place to start. Both Jason and Matt V were wonderful in helping me select my new car, and were able to answer any and all of my questions.

Georgekeeler

7 de feb. de 2014

My overall expienrce went well. I was a little upset with the finace part of it. It didn't get to see the way the deal was broke down . And the day I sIgned the papers to my surprise I was charged for many extras. And I was financed for more money than I really wanted to be. I was told with the limited it came with rubber floor mats and I ended up writing a check for $75.00 and change.

kikishadow2014

4 de feb. de 2014

We (my wife and myself) really like Matt. Very nice, smart, personal, knowledgeable, kind, understanding of customer needs, easy to take with, friendly . do you want me to tell you more.

igo4mtns

4 de feb. de 2014

Matt, Mike and Niz managed to turn an experience I DREAD going through into a pleasant outcome. They shattered my opinions about automobile dealers.It was a pleasure doing business with them.

jolypa

23 de ene. de 2014

The purchase of our new Subaru was a positive one. The sales representative was a great asset to this dealership. He went out of his way to meet our demands and supplied all of the necessary information to make our purchase a great one. We are looking forward to their customer service in the future. We will be sharing our experience with family and friends.Thanks to all at Brattleboro Subaru.

Nbafundi

14 de ene. de 2014

After a recommendation from friends of ours on their prices and customer service my husband and I visited Battleboro Subaru and ended up purchasing a Certified Pre-Owned Outback from Matt Morrell this past weekend. He was friendly, professional and found us exactly what we were looking for. We couldn't have been more pleased with the purchase experience with him and at this dealership in general. It was quick, hassle and pressure free. We are very excited about our new to us Outback and we would not hesitate to recommend Matt and this dealership to our friends and family.

ctb9702

13 de ene. de 2014

Everyone at the dealership was friendly and outgoing. Even those who were not associated with my purchase in any way were friendly and offered suggestions while I looked over my new car. The price was great, the customer service was good, and I felt that I was kept informed throughout the entire purchase process. Mike went to great lengths to arrange me getting the car and only one email went unanswered near the conclusion of my experience. It was relatively unimportant however. Matt was also great once I entered the dealership.

KnoxSubDriver

1 de ene. de 2014

My husband and I were traveling from Tennessee to Vermont for the holidays and while in Pennsylvania we noticed a vibration in the steering wheel. We called Brattleboro Subaru at the recommendation of a friend and explained our problem. They scheduled an appointment for us the day of our arrival. When I brought the vehicle in, the service employee was patient, thorough, and attentive. In addition to the vibration, I asked them to check the headlight alignment, even though my local dealer said there was nothing wrong. The service was completed exactly when they said it would be. They called and gave me a thorough explanation of the problem and the solution. They also confirmed the headlights were misaligned and they corrected them. Finally, they also addressed an outstanding recall issue on the brake line that had not been done by the Knoxville Subaru dealer. We make a trip to VT every 2 years; I might even plan major service updates to coincide with our visits because I am so disappointed with my local dealer. I was 100% pleased with Brattleboro Subaru. Thank you!

swbigelow

18 de dic. de 2013

Our salesman Matt Morrell was very knowledgeable and helpful and did not give us a hard sell. He worked hard to track down a good selection of used cars for us to try.

jll314

17 de dic. de 2013

From the moment we were greeted at the door, we felt welcome and comfortable in looking to buy a used car. The sales employees we dealt with (all three) were outstanding. It was easy to find something we liked (great selection) and it was the right price. We look forward to continue servicing our Subaru cars at this dealership for years to come.

72jkain

17 de dic. de 2013

Came in close to closing time, Matt came out helped us find the car we were looking for. Then Matt and several other employees stayed till after close to do paper work for car purchase. The service department went over car and repaired every thing that I had asked to be repaired. They also set us up to have car as soon as was possible and hand delivered car plates right to us.

taw1958

12 de dic. de 2013

Matt was an excellent ,caring salesmanI never had a Subaru before and was pleased with the quality of car and the service I receivedI can recommend this dealership

lkeeler

10 de dic. de 2013

We were looking for a good deal on the Subaru Impreza 5-door & feel that we received one from Brattleboro Subaru. Loved dealing with Rose Kochman who made us feel so comfortable & took the time to go over everything we needed to know about the car. This is our 1st Subaru but won't be our last if Rose is still there.

ktmcarroll

9 de dic. de 2013

Had a great experience at Brattleboro Subaru! The team is incredibly friendly and helpful - right down to the local maple donuts they offered us. It was my first time buying a new car and the team did a great job listening to my needs and putting together a great package that I felt comfortable with. I had done my research - made a few calls in my local area, and decided it was worth a 2.5 hour drive to buy from Brattleboro compared to a closer option. I am thrilled with my new Forester and had a blast buying it.

JMGavin

8 de dic. de 2013

My wife and I both work Monday-Friday and have very little time to shop for a new car but we knew what year and model and color we wanted. The (somewhat) local to us dealer has never rubbed us the right way or made us feel like they wanted (or needed) our business or were willing to work out a fair deal. Jason Steele went way above and beyond the call of duty. He initially contacted me via the internet and and we then corresponded back and forth over the phone. Jason is a "real person" who understood our needs and expectations and treated us fairly on our trade in (a well kept three year old Jeep) We were a little hesitant to make the drive to Brattleboro as it is so far away from where we live and work because of past bad experiences in the greater Burlington area. BUT, we were blown away when Jason made the deal happen in just four days. It was the color Impreza we wanted with the desired options, a fair trade in price and Brattleboro Subaru even sent the new car all the way up to the Burlington area for us after hours and drove our trade back down. Who does that!? Brattleboro Subaru will be "our Subaru dealer" from here on out. We have owned multiple Subarus in the past because both my wife and I grew up with parents who drove them. Great cars, great value, and a long lasting quality product. I cannot stress enough how happy we are with the whole transaction. Getting 30+ MPG in our 2014 Impreza is also AMAZING! Big thanks again to Jason Steele and the whole crew at Brattleboro Subaru

S&JCormier

7 de dic. de 2013

By far the best vehicle purchase/lease experience we have had anywhere. Rose Kochman welcomed us, listened to us, HEARD us, and worked WITH us to find the best vehicle for our needs and wants. We decided on a 2014 Forester which happened to be arriving the next morning and we were driving it home that afternoon. It was the best 24 hour car experience resulting in complete customer satisfaction.

wildwoodmoose

7 de dic. de 2013

From the first telephone conversation to the final handshake, the sales staff at Brattleboro Subaru have been good listeners, friendly, knowledgable, and always ready to answer questions. Billy was tireless in helping us find the car that fit our needs.

kungfufoot

5 de dic. de 2013

knowledgeable about a unique product. Accommodating and friendly. They will work with you to ensure you can afford the automobile you wish to purchase. A good selection of automobiles on the lot.

thorongil

4 de dic. de 2013

Once I decided what car and options I wanted, I used truecar.com to look for a best price on a 2014 Forester 2.5i all over the northeast - and Brattleboro Subaru had one of the lowest prices I have found - thousands of dollars lower than most other Subaru dealers. I contacted them, they confirmed the price, then ordered the car for me from Japan (due to my options/color choices there was no such car in stock). I placed a deposit over the phone and went about my business. When the car arrived to Brattleboro they called me, and I sent them the check for the balance of the purchase price. They sent me the CoE so I want to my DMV and got my plates and title. Then they patiently waited until I had time to come and pick up the car. When I was finally able to find some time off, I flew to BDL airport and Brattleboro Subaru sent a courtesy car to pick me up. They drove me to the dealership (it was the first time I was actually there) put my plates on my car, and I drove the car home. The car was exactly what I ordered, freshly washed, with a tank full of gas, waiting for me. Easiest and most hassle free buying experience to date.

Aelias

2 de dic. de 2013

Both Mike and Jason were extremely helpful. They were honest and thorough in their evaluation of the pros and cons of different models and new vs used cars. Overall just a comfortable and approachable environment that doesn't pressure you to make a premature purchase but instead convinces you through value to make a choice that is right for you. Thanks for everything.

rlow111

1 de dic. de 2013

Went through Consumer Reports Car buying service, worked out GREAT! Did everything over phone/e-mail, since I was quite a distance away, went and picked up car, just like it's supposed to be, hassle free experience, great New Forrester, everyone, and everything was great! Highly recommend this dealer!

jmuzz1

1 de dic. de 2013

Great customer service. Friendly staff that was not pushy. Good price on vehicle with a great finance service as well. I Love my new car!

flaminirish87

26 de nov. de 2013

Had a very good experience. I would for sure buy from them again. Very friendly excellent service and continued excellent service even after the sale.

YankeeTango

22 de nov. de 2013

Let me start out by saying this has been, hands down, the best dealership experience my wife and I have ever had! My wife and I spent about a month contacting numerous internet sales teams in the New England area looking for the best deal on a 2014 Subaru Crosstrek Xv. When we contacted Brattleboro Subaru, we had a feeling we were in for a treat. They stood out from the rest of the pack right away.They were polite, informative, and quick to reply from the very beginning.Not only that, but they ended up being the dealership that offered the best deal on the Crosstrek!Once we made the decision to go with Brattleboro Subaru the help & contact continued until the day we received the car (and beyond, actually).We could not be any more happy with our new car buying experience at Brattleboro Subaru!Special thanks to Marie, Matt, & Luke for being so patient with us! We were not the easiest customers to please.I know where I am buying my next Ford or Subaru from now on.

rs228

20 de nov. de 2013

I drove over one hundred miles each way to buy my Forester at Brattleboro because the price they offered online through Consumer Reports Buy and Build was better than anyone elses'! The only surprise when I arrived was the excellent service! They are highly recommended!

AudreySager

11 de nov. de 2013

Once I decided that I wanted a Subaru, I turned to Brattleboro Subaru, my local dealership. This was my first car-buying experience, and I pleased with how smoothly it went. Matt Morrell was an excellent salesman, who gave me the information I needed, without being pushy. Correspondence with my bank was flawless (thanks to Mike Masters) and hassle-free. To top it off, I love my Subaru!

dangarceau

10 de nov. de 2013

This is my third Subaru in a row leasing through Brattleboro Subaru. First of all, Luke Higley is one of the main reasons my wife and I have been able to drive such great vehicles since my first Impreza of 2008. Luke has been great all along, especially when our credit was not as good and we needed to work on getting it better. He advised that we be patient and consistent. Now we are in another incredible vehicle, the 2014 Subaru Forester. Rose Kochman was our Sales Consultant and she was also amazing. We could go on and on about how helpful rose has continued to be answering every question or concern we've had. Nizam Musaba was also great to work with. All three I have mentioned were extremely friendly to us and professional as well. I have been to other dealerships where i felt pressured to get a car or lied to in the past. The good people at Brattleboro Subaru have been great to me since my first car in 2008. I always feel an honesty and integrity lacking at other dealerships. Subarus are awesome cars and my wife and I plan on sticking with them for years to come. I should also mention the service department. Although faces have changed over the years the service continues to be excellent.

jjmarco

9 de nov. de 2013

The reason I gave a perfect rating is because the staff at Brattleboro Subaru was exceptionally knowledgeable about their product and were honest every step of the way. I don't have the greatest credit and Sales Consultant Matthew Verge and Sales Manager Luke Higley worked together as a team to get me into the car I want at the right price and even recommended a couple good insurance places to help me save money. A+ for effort on both of their parts. The entire staff was very friendly and open to their customers. Not to mention the free coffee and homemade cider doughnuts. I'd like to thank Brattleboro Subaru for all the help that I got. I also recommend talking to Matthew Verge. He's really awesome.

Chrismetz

8 de nov. de 2013

Great service and awesome car very pleased.walked in and was greeted right away with smiling faces. Just walk right in and ask for rabbit!!!

Cococandy1930

8 de nov. de 2013

We received excellent service. Matt worked very hard with us to get us a newer car that will fit in our budget. I recommend him and Brattleboro subru to anyone. Thanks for the amazin service

scpitt88

7 de nov. de 2013

From the minute I expressed interest about the car online, to when I picked it up, I knew I chose the right dealership. Marie, Matt and Jason were very personable, friendly and professional throughout the whole process. I had come prepared with the specifications, make and model of the car I wanted and my price range. In return, they were responsive and helpful answering my questions, they really paid attention to my needs and they didn't try to push a sale or sell me on other specifications etc., which was a huge relief. The car was detailed and ready to go and the paperwork was ready for me to sign when I arrived for my Saturday 10am appointment, which was also very appreciated. All in all, I would highly recommend this dealership to anyone looking to buy a Subaru in the Northeast Region.

danielcoyne

3 de nov. de 2013

The atmosphere was relaxed and friendly. The sales rep was helpful informative, attentive, patient, and accommodating. Everyone we spoke with seemed honest and fair. This was by far the best experience I have ever had at a dealership.

amandaparsons

2 de nov. de 2013

I was skeptical about purchasing a vehicle online, and wondered just how well the process would work. I found my dream Subaru Forester online at Brattleboro Subaru, and sent out a contact e-mail through cyberspace; Matt Hale responded promptly. I was impressed with his patience, forthcomingness, and no-pressure attitude. I was bombarded with a plethora of ridiculous e-mail asking me a million questions and trying to persuade me to purchase a vehicle - it was for that reason, more than anything else, that I felt comfortable moving forward with my purchase. I placed a deposit down before I even saw the vehicle because I was sure it was the right Forester for me, and I after a visit a few days later, I was excited about the soon-to-be-mine Subaru!Matt was great when I took the car out for a test drive and during the buying process. He wasn't abrupt, he didn't try to sell me the vehicle using flowery language or talk up the car with overwhelming enthusiasm. He was down-to-earth and honest, and I never once felt that I was being given the runaround, being set up for anything, or that he was trying to sell me some gimick dealership add-on, like I have at other dealerships. The process was smooth and easy. I would absolutely recommend Brattleboro Subaru and Matt Hale to anyone looking to purchase a vehicle.

802performance

1 de nov. de 2013

This dealership was the easiest to work with and they got us in the subaru of our dreams within a day. Very friendly staff. We had lots of bad experiences with other dealerships before finally finding these guys. So glad we did!

CarZanna

30 de oct. de 2013

Luke,I just wanted to thank you once again for helping me purchase a car that fits my life and budget. I really appreciate all that you and your team did to help me out! Always a friendly, professional staff, along with offering a nice selection of used and new vehicles. I will continue to recommend Brattleboro Subaru to my friends and associates as the best place to buy their next vehicle. Much success to you and your team! Shelly

jimbo77

30 de oct. de 2013

Called for info on a used Volvo. Rose told me its a great car. Took a ride to check it out. Knew there was going to be a problem right off the bat. Many scratches and cosmetic issues. Add listed power moonroof and keyless entry, among other options. Moonroof did not work, the key she gave me was a standard key. I asked about keyless ent, she said she didnt know, and couldnt produce one. Wind washer nozzle was hanging off hood. New brake pads on old rotors. Took it for a drive, and the pass mirror fell out. Brake and wind noises. Drove fine, shifted fine. Car was dirty inside too. Opened hood-FILTHY!!! I asked for carfax, service records, nothing. I asked if their service dept checked it out. No. I felt my trade in was a better deal. Couldnt get her attention for most of my time there. I noticed the other salesmen werent busy at all. No surprises there. They wanted $10k. For that money, I saw many of the same year make model in great shape. Spoke to 2 different people from that area, they both basically told me not to go there, but I reached that conclusion after my trip there. Spoke to the sales manager. He was bordering on rude. Gave him some advise-dont show a filthy car that needs repairs and maintennence for that kind of money! Very unprofessional.

mccormick1992

23 de oct. de 2013

I had a great experience at Brattleboro Subaru. I bought a used car "as is" that seemed to be in great condition. It unfortunately would't pass a state inspection so I brought it back to Subaru. They immediately took the initiative to figure out other options for me. Rose Kochman and John Sciacca were both extremely helpful and took the time to find me another car. The car they found me was in excellent codition and would pass the inspection. I absolutely love the car and feel as though I was well taken care of. I would highly recommend Brattleboro Subaru to any of my friends and family.

eddiephone

22 de oct. de 2013

Matt was very friendly, knowlegeable, and very helpful. And I think I got a pretty good price. And Nizam was professional and helpful as well.

kkinvt28

21 de oct. de 2013

Wow. I am very pleased and thankful for my Sunday spent at Subaru in Brattleboro. After shopping around to other Subaru dealerships I was so happy to have come to this one. The friendliness, laid back, informative, helpful suggestions through the whole day were so wonderful. I traded my 2008 Honda Civic in for a beautiful blue 2011 Subaru Impreza. The best thing about Jason Steele is his realness. No fluff, no scams...he gets to know his customer by their lifestyle and cares about what they drive in and can afford. I felt very taken care of! I also appreciated Luke Higley's style of work and compromise. What an awesome team. I highly recommend both Jason Steele and Luke Higley and Subaru of Brattleboro.

tiffchan1920

9 de oct. de 2013

Matt was very friendly and helpful. He went out of his way to make sure we didn't have to make a return trip to pick up our car. He also stayed late to finish filling out paper and make sure we were familiar with the car, and settled in it before leaving. He even linked our cellphone to the Bluetooth in the car for us. Great to do business with. Thanks Matt!

Todd657

3 de oct. de 2013

This dealership had very friendly people. We found them very easy to work with. It made buying a car a simple process. We drove over two hours from our home to do business with Brattleboro Subaru.

shurobe

25 de sep. de 2013

When I began my car search last year, I started by looking at some dealer reviews. I was looking for a Subaru, and two of the best were Brattleboro Subaru and Subaru of Keene - as they are today. When I first went to Bratt., they were not able to finance me. A few weeks later, I got a call from Jessica regarding this new program they had established. So I went back for another look. Jessica explained she was still in her first couple weeks in the position, but she made the process go fairly smoothly. The tires on the vehicle were almost done, so they agreed to knock off $400 or so of the asking price. I was able to get financed through Credit Acceptance, and while the interest rate is high, I have a better vehicle now than I used to. I was relieved... until the next day when my check engine light came on. Part of the camshaft had gone bad, and it was not covered under my extended warranty. I called Jessica and asked if there was anything they could do. She talked with her manager and they agreed to reimburse me the repair cost! Ultimately, I got the feeling that she genuinely wanted to work a good deal for me. I will definitely consider them when I go shopping again!

IreneCanaris

25 de sep. de 2013

Loved most of my first experience buying a new Subaru. Matt was attentive to our needs, patient and considerate. He found almost exactly what we were looking for and he went the extra mile. Not much of an offer on my trade-in (much lower than Blue Book value) so we'll sell privately. I would certainly ask for Matt Verge again at Brattleboro Subaru.

photo_guy

9 de sep. de 2013

I purchased a new Subaru through Brattleboro Subaru's Internet Team (Marie & Mike). The entire transaction was done by email and phone and they also provided delivery to my home (80 miles away) as part of the deal. The negotiation process was very professional and low pressure. The pricing was competitive and they were very willing to work with me to customize the parameters of the deal. Marie and Mike were great to work with throughout the process. They 'did what they said they would do, when they said they would do it'. No unpleasant surprises or missed target dates and they were very quick to respond to emails.

infinity1183

5 de sep. de 2013

I found Brattleboro Subaru while doing research online on the new Outback. I signed up for a price service called TrueCar and they put me in touch with Brattleboro as well as a couple of other dealerships. Mike was very quick to contact me and work with me. I was still figuring out exactly what I wanted and was shopping around at a few dealers. I got a great offer from another dealer and asked Mike what he could do. He found me a car which was exactly what I wanted (included remote start which I wanted but didn't even know it yet!) and was able to give me a better deal. At this point I was sold and wasn't going to waste any more time. Not only did no one else have this exact car, but I didn't want to waste more time talking to 3 dealerships trying to save another 100 bucks. I was already getting a great deal and Mike was very helpful and responsive. The rest of the process was extremely smooth. I've never had such an easy buying experience. Both Mike and Niz were pleasant and easy to deal with on the phone and the whole process only took a couple of days to complete. 3 days from my first conversation with Mike, he had my new car delivered right to my door. It was great. The paperwork came with it and everything was spot on like we talked about. I signed everything and the driver left me the keys. So far, everything has been great and I love the car. Since receiving the car, I have received multiple follow up calls from Mike and his associates just checking in, making sure everything was OK and to answer any questions I have. Really great service. Thanks Mike and the Brattleboro Subaru team!

tamwhite

5 de sep. de 2013

I walked around the parking lot looking at cars with my mom who was also interested in a vehicle, no one came out to help us, so we went inside and were in there for several minutes with NO ONE asking if they could help us ( I know VERY rare for autosales) so I asked on person if they were available and they said, no, at this time a woman was texting on her phone at her desk and never looked up two more sales people walked by I asked if they could help us, finally a I went up to a man I think his name was Jason, he had only been there a few months, and he said he was finishing up something and would help us when he was done. I told him we didn't have much time and he "helped" my mom first... two hours later( he couldn't find anything for her) I asked if I could have a drink of water, he sent me to a water fountain, not a bubbler a fountain. Then it was my turn, I told him exactly what I was looking for a new impreza sport and where I wanted my payment to be. he came back to me after disappearing for over an hour with a payment 178 dollars over where I wanted to be, I did the math in my head and couldn't for the life of me figure out where he was coming up with this amount, I very unhappily got up and thanked him for wasting my entire day, then he said oh wait let me talk to my manager... NO... sorry you had your chance! The next day I went to Keene Subaru, bought the exact same car with the exact same trade in for 180 dollars less a month than his offer. Oh and as soon as I walked into Keene Subaru they asked instantly if they could help me, asked me immediately if I would like a cup of water, coffee or even tea or a bagel, they even bought me lunch and I drove out of there extremely happy with my brand new white impreza sport wagon!!!!!!! Terrible experience!

Pdusini

27 de ago. de 2013

Outstanding customer service! Worked with Marie (who was great) over the Internet and also spoke with Luke. We were looking for a particular model and color. Had been working with another dealer who didn't put in much effort and told us it would take 8 weeks to get. Marie quoted a price that was lower than that other dealer and Luke found a car for us in one day. Later in the week we went to the dealership (two hours from our home) to pick up the car. Jason Peters completed the sale including a trade-in. Jason Posternak completed the paperwork. Both Jason's were great to deal with. In less than 90 minutes we were driving away in the car we wanted. Everyone was friendly, knowledgeable and efficient - it was customer service at it's best. We saved money, time and the frustration that comes with interacting with too many other dealerships. We will definitely return for our next vehicle. Work with Marie online and then take the extra time for a drive to Brattleboro if you don't live in the neighborhood - to experience great customer service and then hit one of the good lunch spots in town before heading home in your new car. We have never had a better car purchasing experience.

lbhiggins

22 de ago. de 2013

Purchasing my new car from this dealership proved to be an outstanding experience. Billy was a wonderful sales rep to work with, making sure that every single one of my needs was met or exceeded. Niz was fantastic when working through the financing, making sure that my experience was fast and simple. Mike was my Internet contact and was always responsive and helpful. All other employees were friendly, courteous and professional. I will recommend this dealership, and BILLY BOUTILETTE specifically to anyone interested in the purchase of a Subaru. GREAT EXPERIENCE.

chudycat

19 de ago. de 2013

Buying a Forester for my 87yr young mother. Settled on a lease. The car we needed was found at another dealership and brought in within a week. No pressures from either salesman (Jason) or finance manager (Niz). They explained almost everthing as many times as we needed, (halfway home, we realized it had a sunroof!) and showed my mother the operations of the car. A bit different than her Mercury Marquis! We were very pleased with the price and attitude of the employees. Even though we live out of state, the dealership was going to go get the new tags and insurance information for us. They also programmed the garage door opener to the rear view mirror. The service waiting room looks to be very comfortable should we bring it back here for service.Driving home, I was happy with the performance or the car, and believer my mother will be happy with her choice. Overall, would recommend Brattleboro Subaru to anyone.

humanekt

16 de ago. de 2013

This is the second new Subaru I've purchased from Brattleboro Subaru in the last 10 years. I chose the 2013 Crosstrek, and although they did not have exactly what I wanted on the lot, Jason and Luke found it within 100 miles. I try hard to do my 'homework' when it comes to buying cars, and after being clear about that, I felt that I was heard and taken seriously throughout the entire process. I would definitely recommend Brattleboro Subaru without hesitation to any friends who are car shopping.

SonManh

13 de ago. de 2013

I just bought a xv ctrosstrek limited and i have to say the dealer has an amazing deal that i am very happy, beat all of other dealers. Very satisfy to have business with Brattleboro Subaru. A+++++ Dealer

cruiseruser

11 de ago. de 2013

Amazing dealership!! I went in to ask about a beautiful used car on the lot. The whole purchasing process went incredibly smoothly, thanks largely to Jessica. She never applied any pressure, acting more like my advocate by helping me get the car I wanted at the price I could afford. Trade-in value on my old car was very fair. Although the car I bought is used, my friends all think it's new, it looks and runs so good. Thank you, Jessica! I highly recommend this dealer!

bknopp391

1 de ago. de 2013

I'd stopped in to learn more about the Outback as I struggled to move beyond a beloved Audi that I needed to turn in at the end of its lease. We had just moved to VT and I was committed to keeping AWD, but thought I'd need a bit more heft and elevation. So, we gathered info about the Outback along with a couple of alternatives. Jason was informative and engaging during the data gathering phase and was able to shift gears toward negotiating a deal when it came time to purchase. He was straightforward and helpful. Today is day one with the new car and it is exceptional.

jabbarfagan

29 de jul. de 2013

Never thought I would purchase a new car because I heard that the experience can be less than pleasant, but the experience was stress free at Brattleboro. I was pleasantly surprised. I will probably buy from them again.

Hoach

28 de jul. de 2013

I have purchased 12 new cars over the years and my experience with Brattleboro Subaru was, by far, the best new car purchase I have ever had. First, they offered a very good price. Second, they worked very hard to find the specific model I was looking for. Lastly, the delivery was seamless and well organized. They delivered on all fronts. Mike Masters went above and beyond. I highly recommend these guy.

Rule292

11 de jul. de 2013

Has to be the best experience out of the 40 or so vehicles I have purchased over 30+ years. As do many folks, I did my internet shopping and found my car at a whole slew of dealerships. Just happened to be that Brattleboro was the lowest. NBD that they are 300 miles away, Vermont is gorgeous and a vacation was warranted to buy the car. Enter Jason and Luke and Marie. Not only did they make the deal the most exceptional they made the experience not only the easiest but the best ever. NO pressure, no hype, laid back guys. Now for the best. Decided to take the TRAIN to pick up my new vehicle. Guess what happened... you guessed it, the train was late. These gentlemen accommodated my "crisis" and had my new wheels all ready and the deal ready for me when I arrived late. It is not possible to have a better dealer experience, and I've had a lot of them, both good and bad. This dealership, especially the service of their employees, EXCEEDS any and all expectations.

jules1973

3 de jul. de 2013

What an excellent buying experience from start to finish! I felt very informed about all of the features of the Outback; Jessica was very thorough in explaining everything in detail. This was the most confident, comfortable vehicle purchase I've ever made.Thanks!

edsgraves

3 de jul. de 2013

Conducted price discussions with Marie F.on phone . Very nice people here . Fair trade in . These folks are the best car dealers I've ever dealt with . Very competitive pricing . Easy to negotiate on phone . NOT a SINGLE HINT OF DISHONESTY OR HUSTLING at any time during the entire transaction !!!!! Worth driving a few hours for good pricing and nice people .

reviewer99

1 de jul. de 2013

What can I say ... found them via Consumer Reports and they offered an excellent deal with no bs. Our on site experience was equally friendly and informative. Great folks ... can't imagine a better experience.

Ladybug2004

30 de jun. de 2013

Wow, I was really impressed with the team at Brattleboro Subaru from the start. I went through internet sales using email with Marie Flack and she gave me the best price that was $1500 less than my local dealer in central NY. I thought my trade in cars, yes two of them, might pose a problem. I sent them pictures and the amount I wanted based on internet research, and they thought my values were reasonable. I was able to get a contract over the phone with Marie that included the trade-in vehicles and it was pretty much a done deal before we drove from central NY to Brattleboro, VT. The 180 mile trip was well worth it. When we arrived, we were welcomed by Mike Masters and introduced to Jason Steele in sales. The dealership has a nice warm atmosphere, everyone was friendly and professional. It was nice to see real people without ties on and they were not pushy at all, this has been my best car buying experience ever. In my last dealer experience, everyone had a tie on, they were pushy, even cocky as if they were the most important person around, not at Brattleboro. I also was given great advice by Jason Posternak (the finance guy) on lodging and a wonderful local restaurant. This was the first timethat no one pushed an extended warranty or a extended paint contract. Hats off to their customer service.

maggien65

29 de jun. de 2013

I want to thank the guys at Brattleboro Subaru....MIke....did a lot of leg work for me.....he got the ball rolling...I drove all the way from Manchester N>H> to look at this car and ended up leaving with it!......Amazing....these people did not push me orr make me feel uncomfortable...b elieve me I"ve checked out other dearerships and no one offered me what these men did.....when I arrivered, finally, after a long ride and a speeding ticket to boot!, Billy met me at the door....Billy and Luke took time away from their family's to ensure I left there happy....by 9:30 pm we finally finished the paperwork and I went on my journey home......relieved and happy driving my new car. They don't know it yet but I actually have a friend that wants me to take her there....get ready boys she wants to but a car this weekend!thank you, Mike Masters,Billy Boutulette, and Luke Higley....sincerely...Margaret Nelson

Christin89

26 de jun. de 2013

This was my first time purchasing a Subaru and my experience was excellent. Exceptionally friendly and helpful staff. Always willing to answer my questions. Jason Steele was super to work with and I really appreciate his low key - no pressure style. Would definitely recommend to others.

Bethsjb

12 de jun. de 2013

Brattleboro Subaru has made purchasing a new vehicle a very low stress experience for me. From the first phone call with Mike Masters to the final paperwork , I found everyone to be very professional , friendly and sincere. I shopped around at local dealerships and they would not work with me to help me get the best price for a new car since I was upside down with my current vehicle. Mike was honest about what I could get for my vehicle and what I could expect as a price for a new Forester. The 2 hour drive was well worth the savings and Billy Boutilette was very helpful in explaining my new vehicle to me.I highly recommend this dealership for anyone interested in purchasing a new Subaru.

AOBrien

12 de jun. de 2013

I internet shopped my vehicle. I sent out 5 separate inquiries to 3 different dealerships. Within one hour Mike Masters at Brattleboro Subaru called and began the purchase process. None of the other dealerships got back to me that day, and when they did, it was to send me an email. Brattleboro Subaru made the process fast, painless and Oh SO EASY. The vehicle was delivered to my door, in the exact condition advertised. I feel that Brattleboro Subaru really took my business seriously and provided the kind of top notch purchase experience that will definitely bring me back in the future. I highly recommend these folks.

wilbur3715

8 de jun. de 2013

All those I dealt with were knowledgeable, friendly and able to answer my questions in a way I could understand. Marie was the first to reach out to me and was the main salesperson I dealt with. She has a very pleasant, professional demeanor and is easy to work with.

Jeocki

5 de jun. de 2013

The staff was well informed and friendly. There was no unnecessary and stressful pressure or protracted negotiations. No annoying gimmicks. Email Inquiries were handled quickly, professionally, and courteously. The price closely matched my expectations. The vehicle was delivered to my doorstep with a tank full of gas as promised. I would not hesitate to recommend this store to my friends and co-workers.

cvenmanclay

5 de jun. de 2013

This is the third time I've leased a vehicle from Brattleboro Subaru and once again it was an easy, no-pressure process. Jason and Luke were both very knowledgable and accommodating. I would definitely recommend Brattleboro Subaru to friends and family. I love my new car!

griffini1

4 de jun. de 2013

I knew exactly what car we wanted and used the Consumers Report service of soliciting bids from 3 Subaru dealerships within a close radius of Hanover NH, and Brattleboro was best by an impressive margin. I worked thru Mike Masters who knew that the dealership would have to hold the car for about a month for us to get there from Ann Arbor MI; Mike not only had the car in hand quickly but hovered over it protectively for that long period. When we knew about when we would arrive to take possession we contacted Mike; he had the car prepped two days ahead of time, which facilitated our taking possession a day before he expected. The car itself was exactly what we ordered and the experience at the agency could not have been better, thanks to Mike, Jason and Nizam.

adamst

4 de jun. de 2013

We experienced a no hassle experience when buying our recent Subaru. After being frustrated with other dealers we spelled out exactly what we were looking for online and over the phone with Mike. Upon deciding to go to the dealership (anticipating to be again frustrated) we were pleasantly surprised with the customer service. Mike and Jason were helpful and much more pleasant and easier to deal with than your typical car salesmen! Would recommend this dealership.

GilHodges

21 de may. de 2013

No bells. No whistles. Just a very fair price for both trade-in (2006 Outback) and new 2014 Forester.All staff were friendly and forthright.

Lauren Jensen

8 de may. de 2013

Returned to Subaru at the request of the manager who reached out to me. He and his salesman were able to turn my negative experience into a positive one. They worked together to come up with alternative options that made me feel so much better about my purchase. Much happier customer now!

walker1200

3 de may. de 2013

My experience with Billy Boutilette at Brattleboro Subaru has been great. I just bought my second car from them. I live in the next state over, so its a little more complicated purchasing a vehicle that's not close by. I had a ton of questions and was able to correspond with Billy Boutilette often and easily. He answered every question I had, in a timely fashion. I appreciate good customer service, which is why I've been there twice so far, and I'll definitely work with Billy on future vehicle purchases. I highly recommend Billy to others! Thanks!!

sgco

28 de abr. de 2013

I have given this dealership a 5 out 5 rating for their excellent customer service. Marie Flack of Internet Sales was professional, helpful and made the entire process of buying my new Impreza a pleasure. I have already recommended this dealership to a family member interested in purchasing a Subaru. I would definitely come back to this dealership based on the experience I just had.

Lauren662

27 de abr. de 2013

I was slightly frustrated with the dealership after I purchased a vehicle that ended up being a disappointment. However, Jason and Luke worked diligently to get me into a vehicle that was exactly what I had been looking for. They worked hard to make it happen without costing me any extra money, and they were pleasant about it. They kept their promise that I would walk away happy! Thanks guys!

christine.hallock.

25 de abr. de 2013

bill and john are the best guys you could ever do buisness with, they help in each and evry way that they can , so i put my trust in brattelboro ford , and again ty so very very much. christine hallock

KristinBlick

23 de abr. de 2013

We travelled from out of state to purchase a new crosstrek because Mike gave us a great offer online. It was well worth the trip! There were no surprises when we got to the dealership, everything was as promised. They definitely exceeded our expectations!

Melrharper

17 de abr. de 2013

I purchased a used Dodge Dakota from Mike Masters via Brattleboro Sabaru's Internet Sales site. Mike checked the vehicle out for me and gave me an honest evaluation of the vehicle. This was very important to me as I am in Georgia and was unable to see the truck in person. Marie assisted me with the paperwork and worked with me when Mike was unavailable. Both these guys were great to deal with and made sure that the sales experience was pleasant and totally pain free.

ecmlyonsaolcom

16 de abr. de 2013

Jason Steele was friendly, helpful, informative and fun to work with. He answered all my questions readily and clearly, and handled the paper work with maximum efficiency. The staff, overall, were welcoming and helpful. When I called immediately after the purchase with an important question, Brian (not sure of last name and not listed above) resolved the problem immediately. Jason Posternak was also helpful, direct and clear. Brattleboro Subaru demonstrates excellence all around.

AnthonyTiffany

14 de abr. de 2013

Billy listened to what we wanted in a vehicle, was fun and outgoing through the whole sale process. he got us into the best car that suited our wants and needs. we love our (New to us) car! thank you so much! we Will be referring Billy and Subaru of Brattleboro to all our friends and acquaintances. :-)

ginamcarucci

13 de abr. de 2013

Jason Steele and the rest of the team at Brattleboro Suaru are fantastic. They are effecient, friendly and willing to work with you to help you achieve your car purchasing experience. I definitely recommend them for your next vehicle. This is my second Subaru in 6 months as I purchased one for a family member and fell in love with the vehicle.

bshaine

11 de abr. de 2013

After a recent career change, I was in desperate need of a car. Subaru is the ONLY brand I will consider buying! I have dealt with John Sciacca in the past and have had nothing but fantastic experiences. I explained to John exactly what I was looking for in a car - options, color. He didn't have it on his lot, but was able to locate the PERFECT car for me! I never needed to drive from Belchertown to Brattleboro - the trust I had with John & his sales team was reason enough to call them 1st! They handled every detail to get me car ready for delivery ON TIME! John's sales team Billy & Ni made the paperwork flawless and easy. No high pressure sales, no gimicks! We will be bringing our business to Brattleboro for future sales along with our entire family of Subaru drivers! Thanks guys for all you did to "save this Damsel in distress"!Beth Coushaine & Andrew Goddeau

parryvt

11 de abr. de 2013

We purchased our first Subaru (gently used) at Brattleboro Subaru +/- 7 months ago and were very happy with the transaction. They recently ran an ad in our local paper that sounded really good, so we thought if we could lower our monthly payment or at least break even, we could have a brand new vehicle (Subaru's have an excellent re-sale value).To sum up our experience at Brattleboro Subaru, I'm entering an excerpt from an email I sent to John, the general manager:"Had to drop a note to THANK YOU and your crew for the smoothest and slickest transaction weve ever had buying a vehicle! You guys really went above and beyond to make this deal happen! It was wishful thinking on our part, but Brattleboro Subaru made it happen! Again! Ive been a Chevy guy for over 40 years (my first car was a 69 Camaro.), but thanks to you guys, Im sold on the Forester. Please pass along our most sincere gratitude to Paul, Luke, Niz (hes a Wizard, a Seabee and a Yankees fan! OUTSTANDING!) and all of the other members of your staff that had anything to do with this experience!

Yakroot

9 de abr. de 2013

I visited this dealership on a whip, because of ads I saw placed on Craigslist. When I arrived, I was shown several cars, all of which seemed either out of my range or not like something I'd be interested in. After looking seriously at a Forrester, I decided against it (as it was priced over KBB) and I left for the day. Over the course of the next week however, I remained in communication with their sales team, and they ended up finding me a great deal on an older Legacy wagon that was well within my price range. Tossed in free snow tires, too!Overall, I had a very positive experience, and I'm thusfar very happy with the vehicle they sold me!

WayneSenville

8 de abr. de 2013

Our recent Subaru purchase at Brattleboro Subaru was the best experience we've ever had with a car dealership -- it was completely "hassle free." We started with obtaining a very reasonable, negotiation-free purchase price (via Consumer Reports car buying service), followed by prompt and responsive answers to our questions from Marie Fleck of their service staff, then a quick (and again hassle-free) finalizing of our financing with business manager Niz Mushaba, and ending with a thorough introduction to the vehicle when we came to pick it up from Billy Boutilette, also of their sales staff. Despite our living 150 miles from Brattleboro Subaru, we'll definitely be going back there for future car purchases. Kudos to such a well-run car dealership.

jminton

1 de abr. de 2013

Were fine to work a combination of via online / email and in-person. Gave great price and unlike another dealer that was closer to us, didn't try to play any games at all. Easy from start to finish.

nfiller

29 de mar. de 2013

Jason Peters and Luke Higby were a pleasure to deal with. Both provided fair, honest and appropriate information about the vehicles we looked at and the vehicle we traded. The first price they gave us was by far the best price we saw, even when compared to two other dealers. There was no hard sell, no pressure and once the deal was concluded, the follow up service getting the car ready, explaining its specific features and checking everything, has been excellent. In Western New England this is the Subaru dealership to go to.

cressh

26 de mar. de 2013

I stopped in to check out the 2014 model Forester. Billy was most helpful, and very knowledgeable about the car and all of it's new and improved features. I took the car for a short test drive (I was limited for time that day) and I intend to return for a more indepth test drive. I have purchased two other Subarus from this dealership and Billy was my salesman for the last one. If I decide that now is the time to trade I will certainly be giving Billy and Brattleboro Subura my business. All the staff are very friendly and helpful.

jfinbos

12 de mar. de 2013

I had a problem with a used vehicle being sold "as is" with no warranty. I paid fair retail price after receiving reasonably fair wholesale value for my trade which was in very good retail condition and sold very shortly after being traded. My concern was diffused after being assured by jason that the dealer is above board and would do everything they could to assist me if an issue came up. The vehicle ultimately failed a state safety inspection because of a faulty brake system. It was also discovered to have an oil pan that had rotted which was missed by the dealership and myself. After a few calls, the GM reached out to me in an effort to resolve the issue. I'm optimistic and look forward to resolving the issues we had discussed.

jmw135

10 de mar. de 2013

Probably the best dealer experience I have ever had and I've bought a lot of cars in my life. Everyone who helped us was extremely friendly and helpful. Even though it was after they closed before I was completely done they made sure I was happy and didn't seem to mind at all. I will be back for my next one for sure.

AnthonyCim

9 de mar. de 2013

Purchased a used Subaru through Brattleboro Subaru with the help of Internet Sales Manager Mike Masters. Both the dealership as well as Mike were extremely helpful in getting me information and put together a video on the car I was interested in. Completed the purchase via phone calls, email, and standard mail and the whole process was very smooth. The dealership worked with my shipper as well and assisted in the pick up of the vehicle, I had a really good experience with this dealership overall. Would definitely recommend Mike for online sales and the dealership as a whole.

EileenRusso1090

7 de mar. de 2013

Marie is nothing short of exceptional! She listens to what you need and want. I have been in customer service for 17 years, I know what it takes and Marie has what it takes. She even delivered my new car to me!! I highly recommend going to Marie for all of your car needs!

shanek78

3 de mar. de 2013

From the first phone call to the time we drove off the lot in our new 2013 Subaru Outback, our experience with this dealership was nothing short of phenomenal. It all started with Mike Masters who skillfully handled our request for a vehicle with specific options. When Mike realized that they did not have the particular vehicle that we were in the market for on the lot, he quickly located the exact build at another dealership in New England. Within 6 hours we had completed our credit application, negotiated a very fair price for both our tradein and the new car price, and set up a time to pick up the vehicle the next day. Onsite at the dealership the next day, Rose Kochman helped us with all the paperwork and spent 30 minutes withus in the car reviewing features and how to use them. Lastly Nizam Mushaba, the Finance Manager, did a great job handling all the financial and title documents with us. I would buy another vehicle from this dealership in a heartbeat! Kudos to a great team. Very knowledgeable, helpful, responsive, friendly, curteous, willing to negotiate, and fair!

LianeM

23 de feb. de 2013

Do you believe that dreams come true? I do, now that I've become a proud new owner of a 2013 Subaru Forester with the help of the friendly, dedicated staff at Brattleboro Subaru. I had done all my research on what car to buy, and was searching for a Subaru, but I had a strict budget and a car to trade that I owed on. I happened to find the Brattleboro Subaru website on line....and I read every single review and piece of information on the site - how satisfied people were, how much they help people with credit issues, how wonderfully easy an experience it was....and so I emailed them. Mike Masters got right back to me...after several emails, I said to him jokingly "gee, if you read everything written about your dealership, you would think that it's a magical place where dreams come true". One week later, after handling 90% of the transaction via email, I am proof that it ISN'T a dream - it's real (even though I had to keep pinching myself today at the dealership...it totally felt like a dream). If you are looking on their site, reading all the reviews...I'm here to tell you: it IS true. They DO what they say: they get back to you, they are friendly, they find financing, they have cars priced better than anyone and the experience is stress free. They want your business, they treat you with respect, and absolutely NO GAMES - as you read with other reviews, what we agreed upon via email was what was offered. I LOVE my new car, and guess what? I actually had FUN today getting it!!! So, to Mike, Jason, Marie, Luke and Ni - a huge thank you from me. So worth the 4 hour round trip drive. Not only did they meet my payment requirements, they included within that a 6 year 100,000 mile warranty AND I was able to get fog lights added today at the last minute, like it was no problem. Words cannot adequately describe my experience but all I can tell you is, in my 25 years of Customer Service/Public Relations experience, I know what it takes to provide exceptional service, and this team, from management (Mike, the internet manager who greeted me at 8:30 am with a cup of coffee like we talked about to go with the muffins I made) to finance (I actually hugged Ni, the finance guy - who hugs their finance guy at a dealership?? You will want to hug him!!!) to sales (Jason, who let me hang out like we do that every day, and totally attentive to my needs), has all the right tools. Bravo, guys!!! You can be sure I will be recommending you AND buying my next car from you from here on out!

degurski

23 de feb. de 2013

This is the second car I have purchased or leased from Brattleboro Subaru in the past 4 years. I have compared their prices to Steve Lewis Subaru, and Brattleboro Subaru has consistently been much better. They are friendly, courteous and, above all, honest. They have consistently been "up front" in their interactions with me. Steve Lewis Subaru is 10 minutes from home, yet I chose to do business again with Brattleboro Subaru despite the 45 minute trip. I would recommend them to anyone looking to buy/lease/trade a car. Their service department is also top notch. I have been making the trip up to their service department for the majority of my routine maintenance needs despite having Steve Lewis Subaru so close.

Jillisa

22 de feb. de 2013

When I arrived at the Subaru dealership I didn't know what car I wanted--I only knew that I wanted to feel confident driving in the snow, so an all wheel drive was what was on my list. Additionally I had to keep my payments the same due to budgetary restrictions. The sales staff listened to me intently and offered me a car to test drive--It was fine but I didn't feel excited about it and realized that I needed some extras--I expressed that I needed some bells and whistles--again the staff heard me and the car that I didn't even know I wanted appeared --complete with leather interior, heated seats, a giant sunroof and a 6 CD changer. They simply offered me the car to try--Jason and John made me feel like I was paying an enjoyable visit. When I decided I wanted the car (the remote car starter made it a done deal), financing was secured, the paperwork was done, insurance transferred and I drove away from the smoothest and most pleasant transaction. I know the staff stayed late to make sure everything was in order. I left with instructions to return the following day for a complete detail and recondition and arrived to the smiling service department and before I could even step out of the door the van to bring me back to work was waiting. Jason had even offered me his own car if I needed to go anywhere. The whole experience from sales to service was pleasant, efficient and everything in life should be this easy!

krsum37

20 de feb. de 2013

My husband and I started our car shopping process 6 months ago, we visited several dealerships but couldn't find what we were looking for and also couldn't find a dealership that would give us a reasonable trade value for the truck we were planning to trade, so we held off and decided to make do with what we had for the time being. Last weekend, we visited Brattleboro Subaru and quickly found the right car for us. Although it was a busy day at the dealership we were greeted by the internet salesman, Mike Masters, who set us up for a test drive and answered some of our questions. When we returned from our test drive Mike introduced us to Jason Steele who assisted us with the remainder of the car buying process. Both Mike and Jason were happy to assist us by answering questions and making the who process go very smoothly. Brattleboro Subaru offered us a fair price for our trade, and although it wasn't as high as we had hoped for, it was significantly better than most dealerships had been willing to offer. We left with our new car and Brattleboro Subaru took care of contacting the DMV and insurance company leaving us to enjoy our new car!

dalagrange

19 de feb. de 2013

We started our search for a new car with a local Subaru dealer and weren't thrilled about the experience. It felt like they didn't care if we were really happy with our purchase and tried to sell us just a car - not necessarily the right car. We saw that our credit union had a car buying service. It pointed us in the direction of Brattleboro Subaru and one other dealer, also out of state, for the car we were looking for. The other dealer contacted us first and the salesperson was very positive they could work out a sale for the car we were looking for. We made an appointment to go there that day and then we talked with Mike Masters. He made us feel confident that he would have just the right car for us and that we would feel good about doing business with him. He was so convincing we cancelled the appointment with the other dealer and made the two hour trip to Brattleboro. We were happy we went. Mike hooked us up with Rose who made the transaction as painless as possible on what seemed like an extraordinarily busy day. Everyone was professional, knowledgeable and personable. It was a business transaction and we never felt like we felt at that first dealer - they cared about the deal they made with us and Mike really seemed to care that we get the car we really wanted.

kellysmiar

19 de feb. de 2013

We drove across state lines because we heard this dealership was really great. We started our venture via internet with Mike Masters and decided to make the trip out there. From the time we arrived, we were greeted by every employee we came into contact with. Very friendly group. I am not referring to the the typical sales reps that run up to you the second you drive on the lot. We got right in the vehicle we wanted to test drive (solo, I might add - not a sales rep in the back seat talking away the entire time - a true test drive). Jason went over everything in the vehicle before we did the test drive. Very knowledgeable about the vehicle right down to the radio/iphone connections - very informative and thorough. I appreciated that. No one likes to deal with going back and forth to find a final price that can work, but I have to say the process was better than I expected. I really dread that part. We ended up buying the vehicle and leaving that day with it. They were efficient and very organized. Nizam was terrific - went over everything we needed to know, stopped to answer questions. Overall, I felt that the level of service we received, would warrant anyone to make the trip to Brattleboro Subaru. Jason asked what our best experience was when we were leaving - my husband said the 'solo' test drive and I said the sales rep. I can get that Subaru anywhere, but having the right person there to help me...for me that is priceless. If you are looking to be made to feel like a "number" or just "another sale", don't go there - you will be disappointed. We felt they actually took the time to make it personal, and helped us get the vehicle that we could afford and be proud to drive off the lot. Very happy customers.

BryanHerron

2 de feb. de 2013

Because Marie did everything she could to help and assist me with all my questions and needs I would recommend her and this dealership to anyone I know that is interested in buying a new or used car.

TRUDI ANN

30 de ene. de 2013

I CAME IN TO SEE, AND TEST DRIVE A 2009 OR 2010 FORESTER. AT FIRST JASON WANTED ME TO SIT DOWN AND GIVE SOME INFORMATION, { PAPER WORK } I SAID NOT NOW, SO HE GOT A CAR READY, AND OFF WE WENT. I DO NOT LIKE HIGH PRESSURE SALES. THANK YOU JASON. WHEN I CALLED ON SEVERAL OCCASIONS WITH A QUESTION, HE GOT RIGHT BACK TO ME.

eclift

26 de ene. de 2013

Chris really knows his stuff and did not try to stuff it down our throats! He was easy and pleasant to work with and listened well to our needs and preferences. This is our 4th Subaru Outback and we are very pleased with the car and the dealership. The sales and service personnel are great and now know us personally. We get a fair deal and good service every time.

Jeffbebey

14 de ene. de 2013

Jason was straight forward and very friendly. He listened to what I wanted and didn't want and found me the perfect car. He worked hard and was very knowledegable of their stock. Over all I can say I will be going back to Brattleboro Subaru for any future purchases.

warrenroaf

9 de ene. de 2013

I have been looking for a used car for several weeks. I have encountered some very poor treatment by sales departments at other dealerships. Brattleboro Subaru provided a refreshing experience. I never felt pressured to purcahse a particular vehicle, but it was clear that they wanted to assist me in finding a car that best suited my names. I sent several emails to the delaership before driving over an hour to discuss a new Forester or a used SAAB. My emails were answered quickly and courteously. I have never done business with Brattleboro Subaru before, but I change cars frequently and I will be back again. Perhaps I will be looking at a new vehicle then.

Lenny001

5 de ene. de 2013

Jason was an awesome Salesmen. No pressure, and had a great expirence. He's an asset to Subaru of Brattleboro!! 5 stars across the board!! Thank you Jason!!

skigurl10

4 de ene. de 2013

Marie was an amazing person to work with. I got a great price and had a really good time working with everyone. I will be going here for all my cars.

deedobson

28 de dic. de 2012

Jason Steele worked very hard to get me into the car I wanted and was able to keep my payments where I needed them to be. I love my Cross Treck its a sharp looking vehicle. Jason was great to work with. Thank You

samherst

27 de dic. de 2012

We had an issue with the sales process but the manager reached out to us and had a very honest conversation about what could be done to make sure it wouldn't happen again.

CRAIG THE SNO-TREK GUY

21 de dic. de 2012

I hate going to the dentist and car dealers in general...each is painful in a different BUT I had an amazing experience purchasing my new Subaru Cross Trek at Brattleboro Subaru.I could not find the vehicle with the options that I wanted on Long Island as inventory was low due to the surge in purchases after Hurricane Sandy. We live between the Atlantic Ocean and the Long Island Sound so many vehicle were destroyed.i found exactly what I was looking for while searching inventory as I watched the 12 12 12 Concert and made an on-line inquiry on the car that I wanted. Internet Manage Mike Masters responded within hours and placed my order. Luke Higley clearly and unequivocally answered my questions regarding the lease and finance options to find what worked best for me. On 12 19 19 I picked up my Tangerine Orange Pearl Cross Trek under the guidance of the lovely Marie Flack who patiently educated me about the vehicle and its features, made eye contact and confirmed step by step that I understood how things worked. Before I departed the big boss came out to shake my hand, congratulate me and wish me well. Loving the car and have nothing but praise for the dealership and its incredible staff.

rcuff

20 de dic. de 2012

They gave me a good price. They did not chnage it when I got there. No hard sells. Friendly, helpful staff. Overall, good experience with this dealer.

moneymike

13 de dic. de 2012

I recently bought a 2013 impreza wrx and i love it. Everyone was extremely nice and helpful. I felt like i was in good hands. I would recommend this dealership to anyone in the market for a Subaru. A+ in my book. Thanks again Chris and MIke...!!!

bjoseph

10 de dic. de 2012

We found this dealer through USAA insurance and called about purchasing a new car.Mike and Marie were friendly and knowledgeable and gave us very courteous service.Marie was especially helpful in our new car orientation when we picked up the car and followed up with more info in an email.

PauleNishimura

10 de dic. de 2012

Experience and sale was exceptional. I was very pleased with the quality of service and attitude of Marie, Mike, and staff. I recommend this dealer to anyone wanting to purchase a Subaru(or any vehicle). They don't play the dealer game; it's more like buying a car from your best friend. Brattleboro Subaru was the best decision based off all of the research that I have done online(I did A LOT of research). Save some time on research and just call Brattleboro Subaru because they WILL give you the best deal.I am very happy with my WRX, not only because it's a WRX, because I paid an exceptional amount for it

SusanTal

6 de dic. de 2012

We have done business with Brattleboro Subaru for years, buying four Foresters there, (owning five Subaru cars total.)When our "Tahoe" daughter was negotiating for a 2013 Subaru Forester out west, she asked Luke for help with the paperwork, pricing, etc. He spent time on the phone with her reviewing the negotiation process and helped ease her nervousness over buying her first car. Because of this service, even though she couldn't buy the car in Brattleboro, my husband and I will return to buy another Subaru. There is nothing like having great service even when you are not buying anything!

diane.m.gaspard

5 de dic. de 2012

We had visited the Subaru dealership in Keene before we came to Brattleboro Subaru. We found the salesman there rather busy and even crude. When we came to Brattleboro, we had the pleasure of meeting and working with Billy Boutilette. He was very polite, and a true gentleman. He was not pushy or overbearing the way some salespeople can be. We enjoyed working with him and would recommend him to any of our friends.

beckyjburns

5 de dic. de 2012

I had Great experience with the Subaru of Brattleboro team. They were excellent to deal with and very easy to talk to. They are very trustworthy and I would highly recommend them!!

melvinosborne

4 de dic. de 2012

The sales staff with whom we worked strove hard to accommodate our needs. They worked with us every step of the way to ensure the experience of buying a car from them was fun and easy, especially as relates to our trade in.

Subie Guy

30 de nov. de 2012

My family thoroughly enjoyed our experience with the entire staff at Brattleboro Subaru! Special thanks to John, Luke and Marie. It is a no pressure atmosphere at their dealership, and the really made the entire process real easy. We love our new Subaru, and I would recommend Brattleboro Subaru to anyone.

ericmarcus

26 de nov. de 2012

Every step of the way Marie and MIke gave us every reason to say "yes," because they didn't let any potential hitch get in the way of making certain we got the car we needed when we needed it (to replace a car drowned in Hurricane Sandy) and at a competitive price. After the awful experiences we've had in the past with dealers (sorry to say, even Subaru dealers), we were very pleasantly surprised (and relieved) to work with honest, courteous, professional, and incredibly helpful sales people (all via the Internet, email, and phone). I would never hesitate to recommend Marie Flack and Mike Masters at Brattleboro Subaru. They absolutely went the extra yard and even arranged for the car to be delivered to us at the Hudson, NY, Amtrak train station where our 17-year-old Subaru had drowned in the parking lot three weeks before (the storm surge traveled all the way up the Hudson River from New York Harbor and swamped the Amtrak train station parking lot). We couldn't have had a more positive experience and we're happy with the new car, too (although we miss the old one and it's manual roll down windows).

Sue Lange

13 de nov. de 2012

We received unexpected excellent personal service in purchasing our used Honda. The sales staff was excellent. We had a couple of minor problems with the car that were handled timely and to our complete satisfaction. I felt much more like a valued customer buying this used car than I have felt purchasing a new car at other dealerships. Even though Brattleboro Subaru is a two hour drive from home, I will contact them first when I trade my Subaru in for a new one.

excelinspect

5 de nov. de 2012

I need a car for work, and needed a new car as mine had been in a shop in Albany ny for 5 days and the problem was still not resolved. I had contacted several Subaru dealers and Mike Masters, with Brattleboro Subaru, was the most attentive, courteous,personable, knowledgable, helpful and hard working dealer representative I have ever dealt with. I have dealt with many in the last 58 years. He wanted the sale to happen, so made it happen. Everyting was taken care of in about 20 minutes, over the phone and internet. I called him at 3:00 in the afternoon and the car arrived, over 100 miles away, at my home at 7:30 that same evening.It was exactly what I wanted, and I knew what I wanted. The car was clean and the delivery guys were friendly, cheerful, and the paperwork/process was completed in less than 5 minutes. My wife will be shopping soon for a vehicle, and I am sure she will be contacting Mike. Pete

jc1975

24 de oct. de 2012

Jason was easy to deal with, I called in and told him what I was looking for! I showed up and Jason Had the new Legacy out front waiting for me. Overall I am very a Happy. Thanks Jason

manning07vt

19 de oct. de 2012

Buying my first new car was an amazing experience for me. I am so happy to have the exact car I wanted and Luke Higley made this possible. He was so willing to go out of his way to make buying my first car an absolute joy. And i will plan to buy from him and Brattleboro Subaru for my next purchuse years down the road.

pnastee042

14 de oct. de 2012

I came in unsure of what I wanted. Jason was very helpful and new his product extremely well. We test drove a few different vehicles until I found exactly what I wanted. The financing was quick and easy, got the payment I wanted on the dot. I highly recommend working with Jason Steele at Brattleboro Subaru!

liseno

13 de oct. de 2012

The reason we drove from MA to VT to look for a car was b/c Jason Steele at Brat. Subaru is an honest, friendly, no pressure salesman. He happily let us drive every car on the lot, has a great sense of humor and genuinely wanted to find us a car that we liked. He made us feel very comfortable and followed up with us on a regular basis. We were so appreciative of his efforts that we bought him some coffee and donuts as a thank you. Our expereince with him has been the most pleasant car buying experience EVER. Thanks Jason!

ralphvt

13 de oct. de 2012

After 45 years of car buying I can honestly say this was the best experience I have had. I knew I wanted Subaru but did not know which model. Paul,my salesperson, let me drive four different cars on the many types of roads we have here in Vermont before deciding on a new Outback. At no time was there any pressure to buy, just a very professional atmosphere throughout the whole dealership. Thank you Paul and Brattleboro Subaru.

Dezidoo2313

7 de oct. de 2012

I spent over a month car shopping, between online research and dealer visits and test driving. When I test drove the 2013 impreza, I knew right away that was the car! I went to Brattleboro Subaru on the suggestion of MANY people, and Iam so happy I did. Every sales person I talked to was wonderful and the salesperson who ended up selling me the car was GREAT,they whole place has a great aura of honesty and integrity. They worked with me and were flexible with what I wanted. They were genuine in trying to make me happy. I got a great deal and Iam so happy with my car! Thank you Brattleboro Subaru if I could buy 100 more cars I would.

chickenladyrlt

24 de sep. de 2012

Very pleased with my experience here at Subaru of VT. I tried to stay local to purchase a car from the Keene NH Subaru dealer however 4 hours later I realized that the finance rep. Dan, did not want to sell me a car. I was being stung along and I have never spent 4 hours at a dealership before. I have great credit and I don't make it a habit to go shopping for a car unless I can buy one. Dan was very rude after I told him I would not place money down. I would not have purchased a car from him if it was a good deal as I did not enjoy my experience. The salesman Curt was very nice. I hope he goes somewhere else so the likelyhood of him selling cars becomes a reality. We called Subaru of VT and gave them our specs. Within a few hours we had an upgraded car, free life time oil changes, extended warrantee and a very pleasant staff. Paul was very nice and sold us what WE wanted. Word of advice, when you treat your customers respectfully you will have returning customers for life. I'll be back!! Thanks Subaru of VT!!

sweetcheeks05346

22 de sep. de 2012

We haved owned a subaru for years but the experience we had with Luke at Brattleboro Subaru was by the far best! He was extremely friendly, informative, and overall very helpful. I love my new outback and will only be shopping at Brattleboro Subaru in the future!

Heather31104

22 de sep. de 2012

Our car died and we needed a new one ASAP. So we went to Brattleboro Subaru and worked with Luke Higley. It was a great experience. He was very personable and committed to finding us a car within our budget. If we ever need another car I would definently go back to Luke:)

krisgranatek

22 de sep. de 2012

Great service, very friendly. Best prices around - well worth the drive up from CT. I will definitely be back and will recommend this dealership to friends!

tracibarrows

19 de sep. de 2012

Jason was incredibly helpful, from making all of the logistics to helping me hook up my bluetooth. He went over every feature of the car and made sure I was aware of everything before I drove off the lot. I live 2.5 hours north of Brattleboro, and drive home often so while the dealership isn't local for me, I drive through Brattleboro often and it will be worth it to know they are the ones servicing my car. Would recommend this dealership in a second, and already have.

mospaulding

18 de sep. de 2012

I am giving this dealer high marks for excellence because they listened to our needs, demonstrated the car correctly and were very patient with our concerns and questions.Michael Masters is a very competent fellow who cares about his product and cares about his clients. He made us feel like we were family. The car presented was immaculate and sound with new tires. No detail was left out. I would highly recommend Mike Masters and Brattelboro Subaru to any of my friends who are in the market for a new or used vehicle. If you need a new or used vehicle and a great smile from a winning team this should be your next destination! Very truly yours,Dave and Mo SpauldingNorthfield, MA

cualiciatie

17 de sep. de 2012

Jason was so helpful, great and overall nice he helped me get into the car i wanted at the price i liked. He knows alot bout the cars an i like how he explained every inch an detail about the car. He kept asking how i liked it an hope i have fun in my new car!!! i love my new brz. he worked magic to get ride of my old 2 cars. i would deffinately recommend him as a sales person there. overall everyone was friendly and nice to everyone. thanks again. i appreciated it.

silvestro.b

17 de sep. de 2012

Since the first exchange of emails with the Internet Representative (Mike), my personal experience with Brattleboro Subaru has been very positive. They are one of the few dealerships that honor the discounts found on Truecar.com without asking questions or making it too complicated. I arrived on a saturday afternoon and they were very welcoming and willing to help. They answered all of my questions and Rose explained in great detail all of the features of the car I was interested in. They had one similar to what I needed in stock, and I had the opportunity to test drive it. It surely helped that Rose had the same model as her own personal car, and she could share plenty of in-depth first-hand experience with me. We worked several leasing options, always without any pressure...even if it was getting late! In fact, I bought my new Legacy that same evening from one of those available ins stock. Niz patiently went through all of the paperwork with me, in the meanwhile that Rose personally washed my new car...and all this at around 7pm of a saturday evening! I will definitely go there again if my next car is going to be a Subaru. So far I'm very happy with my new 2013 Subaru Legacy Limited.

MLynch771

13 de sep. de 2012

I am so grateful to Rose, Nizam, Luke, and Eileen for helping my daughter find a dependable, affordable car. Rose seemed to know exactly what we needed. She's a mom, too, and put me right at ease with her honest, knowledgeable, and friendly assistance. We had several cars to choose from, but Rose had taken the time to find out what my daughter was really looking for in a car. We had looked at another dealership and ended up test driving some cars that really didn't even feel safe. Rose had a nice selection of clean, well maintained, and affordable cars for us to test drive. Once we had made our decision, Rose sent the car over to the service department for a bit of cleaning. (It looked great before it went to service!)Nizam, Luke, and Eileen went to work streamlining the paperwork. By the time we were back with plates for the car, it was all ready to go and looked fantastic! WOW! Really nice and clean! But, best of all, my daughter told me that she feels safe in the car. It really fits her and her hectic lifestyle. I can go home now (I live in Alaska) and feel that my daughter has a dependable car and has made a nice connection with a great dealership. You know we'll be back when it's time for the new car purchase! Additionally, the Brattleboro Subaru Dealership is lovely! Attractive and clean with a staff that provides excellence in service, knowledge, friendliness, and professionalism. I have been a Subaru owner since 1978 and have purchased my cars from dealerships in the Pacific Northwest and Alaska. I am impressed by the Brattleboro Subaru Dealership. They set a new standard of excellence.

cconnors921

24 de ago. de 2012

My experience at Brattleboro Subaru was very pleasurable. I got the exact car I wanted at the price I wanted. My salesman was friendly, professional, and very knowledgeable about their cars. Paul Sucharzewski and Mike Masters got me a beautiful vehicle in timely fashion. Excellent place to buy a car!

drotarsubaru

17 de ago. de 2012

I am a slow, deliberate shopper when it comes to buying things, especially big-ticket items like cars. I like to get all the facts and weigh the options and prices. I knew that I wanted to get a small 4-wheel drive car, and eventually settled on a Subaru Forester. Then I started comparing prices by using multiple web sites, including the main Subaru web site, the dealer web sites and various independent web sites. By far, Brattleboro Subaru's price beat other dealers' prices. Nonetheless, I wondered about the wisdom of traveling out of state (almost 100 miles away on two-lane roads), but for the price differential of several thousand dollars, I decided it was worth it. Mike Masters is their "Internet Manager" and he made the whole process of car shopping easy and fun. He would respond to e-mails, often within minutes, answering all my questions and providing good information. I soon narrowed my interest to a specific car at a stated price. However, I am never one to make a major purchase sight-unseen over the internet, so the next day I made the drive to Brattleboro Subaru. Mike greeted me like an old friend and had the car ready and waiting for me to inspect and drive. I did take it for a little spin and decided it was the car I wanted. Like a previous customer's review, I kept waiting for a big surprise -- like the price was much higher than quoted, or some special fees tacked on, etc. But there were no surprises. The price and fees Mike quoted me in e-mail was the price I paid. Next, I wondered how I would get the car home, since I drove my existing vehicle from out of town. I had orignally planned on leaving a deposit if I liked the car and then returning with a family member or friend at a later date to complete the transaction and pick up the car. But then I wondered if I might drive away the new car that day and leave my old one on the lot until a friend could help me get it back home. When I suggested this idea to Mike, his response reaffirmed my intuition that I had come to the right place to buy a car. This arrangement wasn't a problem at all and he was happy to do it. He would ask the service people to prep the car and he and other staff would get to work immediately arranging to contact my insurance company, issueing a temporary license plate and other needed paperwork. In the meantime, I worked with Billy, another outstanding employee. Billy explained all the features of the car, and even helped me program my cell phone into the car's Bluetooth system. A couple hours after arriving at Brattleboro Subaru, I was driving back home over mountain roads in my brand new car!

Pleiades Lover

15 de ago. de 2012

BY FAR, THIS WAS THE BEST CAR-BUYING EXPERIENCE EVER. I always expect to need a shower after buying a car because of the slime that most car sales people toss at you somewhere in the process. I kept waiting for it to happen; but it never did. From my first internet contact with Mike Masters, to the showroom interaction with Billy Boutilette, to the paperwork filled out with Niz Mushaba, every interaction was extremely courteous and professional. If the car turns out to be as good as the people, I will remain a loyal supporter -- happily telling everyone that it was worth the 100-mile drive to work with these folks. They are setting a new standard for car dealerships; and for the first time ever, I am happy to have a dealership logo on my car. Thanks, and keep up the good work!

Karen Chase

7 de ago. de 2012

My husband and I have had really good experiences with Brattleboro Subaru sales and service in the last several years, but the most recent experience was exceptional. In March, we assisted my mother with buying a used car from Billy at Brattleboro Subaru. It was an excellent experience. He was patient with her and very conscientious of her budget. Last week, she had a flat tire and discovered that she had no spare tire in the car. She called Billy for help. Even though Brattleboro Subaru cetainly was not obligated to help her with her tire, Billy, Shawn, and Luke went over and above what would be expected in this situation. They arranged to have her tire fixed which involved transporting it back and forth to Wilmington and were helpful and courteous to her. In addition, there was no charge and they are working to get her a new spare tire for her car. I so appreciate their excellent customer service. Karen Chase

RobertFSmith

4 de ago. de 2012

This dealer was easy to work with and offered a very comfortable buying environment. Billy was professional, careful and friendly---very easy to talk to. He answered all our questions and tried hard to be sure we got what we wanted.

Dbonsanti

2 de ago. de 2012

This dealership is the ABSOLUTE BEST! I am on my 7th Subaru and all purchased from this dealer! I love, love, love these people! They are friendly, warm and never pushy. If I lived in California I would travel to this dealer to buy a Subaru! I am very loyal to them because they are very loyal to me! They treat me like family as I do them!

lobsta

20 de jul. de 2012

Brattleboro had just the subaru we wanted. We were a little unsure about buying from them since we live more than 2 hours away. However everyone we worked with was so helpful and the process extremely easy. We got a fair price without a lot of haggling. I'm considering driving back up for the scheduled service!

bspencer

16 de jul. de 2012

Went shopping for a used Subaru Forrester and stopped by Brattleboro Subaru to see what they might have. Jason told me about a number of vehicles and then one that he was sure I might like. Sure enough, test drive and before I knew what was happening it was mine. The process was relatively quick and he handled every aspect of transferring from one vehicle to another including talking with my insuance agent. I stopped in to look and came home with a newer vehicle.

802kiwi

16 de jul. de 2012

Chris Ducharme was a great salesman to work with. I told him that I didn't want to be bugged, and he didn't bug me. I spent a lot of time looking at various cars. I owned a 2006 Outback and loved it except for the seats which are too short and very uncomfortable. But I always came back to the Subaru and to Chris. (Subaru Man!) He spent a tremendous amount of time with me over several months. He was always patient and not a pushy salesman. He has a great sense of humor. He is very knowledgeable about the cars, and explains everything clearly and re-explains if I didn't understand. I would wholeheartedly recommend Chris to anyone looking to purchase a Subaru.Nizam was very efficient and knowledgeable at his finance job. He patiently explained all of the paperwork we had to go through. He was very friendly.

ijbs

10 de jul. de 2012

Everyone at the dealership went out of their way to make sure that I got the exact car that I wanted for a fair price. I was able to lease the car with the options I wanted for almost the same amount as my previous 3 year Subaru lease. My salesman Jason, kept in touch with me during negiotations, arraged transfer of my vanity plates, arraged with my insurance agent to list this car. Jason has kept in touch via email to make sure that I am happy with the car and to answer any additional questions that I might have. This is the second Subaru I have leased from Brattleboro Subaru and will continue to do business with them in the future.

michaelwichrowski

10 de jul. de 2012

Chris was able to give us the deal we wanted, which was trading in our used car for a fair price AND getting the car we wanted. Back in February Impreza Sports were in short supply and we were very specific on what we wanted. Chris and the staff at Brattleboro Subaru came through and got us exactly what we wanted.

bradleez

6 de jul. de 2012

Marie and Mike did a great job working with me via e-mail. We were able to find the perfect vehicle for us, and we are very happy to be part of the Subaru community again!

carkpr

4 de jul. de 2012

After much research I decided on a Subaru Outback. I looked at some local dealerships, not happy with the deals they wanted to make. So, I went online and asked for prices for the vehicle I wanted. I received several quotes, one of the best from Brattleboro Subaru. I once again spoke to local dealerships, none could match the price. Most said I was being deceived. They said when I showed up, I would find out they had done a bait and switch, or come up with some reason why they could not honor the price quoted. When we showed up in Brattleboro, a 2 hour drive, the staff was great. Mike and Marie were true to their word. The quoted price is exactly what we paid, for the exact car we wanted. We had some discussion regarding our trade, but in the end they gave us what we wanted, despite some defects.I would HIGHLY recommend Brattleboro Subaru to anyone. Give them a call, or send an email. Ask for a quote and compare. I think youll be very happy, and you can have confidence that they will stick to the quote.

johoye

2 de jul. de 2012

The folks at this dealership pulled off a miracle. We were financed to buy a used car and lease a new car with monthly payments fitting in our extremely small budget. We didn't have to play any games with the sales man - he was a straight shooter with a sense of humor. The only thing that would have made the experience better would be a glass of wine and peanut M&Ms while we were waiting for paperwork to go through.

amuscari

26 de jun. de 2012

I had an excellent experience at Brattleboro Subaru. Billy Boutilette did an excellent job helping me buy my first Subaru. I would recommend him and the dealership to anyone looking to buy new or used. I will also be sending all of my friends!

Babs64

19 de jun. de 2012

Billy and John helped my husband and I trade in and get a new car. They were very friendly and let us test drive a car and then gave us a great deal. They got me a great new car with good gas mileage and a car that will help me get to work during bad weather. The car was filled up with a full gas tank. Billy showed us the new features of the 2012 outback . He was very thoural with explaining the features if the car.

Johnpike

9 de jun. de 2012

Friendly, courteous, professional, accomodating, everyone seemed interested in making sure that I was satisfied with the result i got from beginning to end of our interactions

Bob Cunningham

8 de jun. de 2012

Maria was our primary contact as my wife and I were trying to determine what we would do as our 2008 Subaru Imprezza lease was expiring. She was extremely helpful in explaining the options available (we were actually leaning on keeping the Imprezza) and she provided ideas that we perhaps hadn't given much thought to. Maria brought John into the picture to evaluate our car, which was well under the mileage for our lease agreement, and was in tip-top shape. John indicated that he probably had a buyer for our car and to consider leasing a new model. Between Maria and John, they took the time to explain how best to "trade up" and would work on a deal that would be benefical to all concerned. John called the next day and said that he had a price that he thought would allow us to move into a Legacy and still save money on our monthly lease payment. That being said we returnerd to Brattleboro and met Maria to discuss the proposal. (We are from Keene,NH which is about twenty or so miles from them) Their proposal was really something that was much better than we could imagine, and the deal was completed. I might add that the Subaru dealership in Keene would hardly talk to us. They indicated that there really wasn't much of a market for our Imprezza and that any deal they could do would put us in a monthly payment that was far from satisfactory. Needless to say, the choice we had to make was relatively easy. The treatment and reception that we received at Brattleboro Subaru was as friendly as any dealership that we've ever visited (this is going to be our 20th year of leasing a Subaru)and their willingness to work with us, and in our best interest, was unparalled. Maria is most personable and knowledgable also. John would not let us go away unsatisfied, and between them they demonstrate the best that can be said about a Subaru dealership. It is my hope that we will continue our new relationship throughout the length of this lease and beyond. They are "The Best".Sandy & Bob Cunningham

lsartorio

3 de jun. de 2012

Brattleboro Subaru and Billy Boutilette went above and beyond when I purchased my new Impreza at the height of the season. Billy was very efficient and made the transition to my new vehicle smooth and easy.

gss02

24 de may. de 2012

I found Brattleboro Subaru through Nationwide.com/carbuying. I was looking for a dealer within 100 miles of Albany, New York that could order a car, price it right, provide acceptable financing, be friendly, competent and straightforward. These folks fit the bill. Mike Masters walked me through the order and mechanics of the deal over the Web and telephone, Billy Boutilette showed me my new car, handled the paperwork and my questions on delivery, Nizam Mushaba took me through the financing and purchase mechanisms, and Luke Higley and John Sciaca provided authoritative guidance.I got the car I wanted at better than the price I had hoped for with one visit to the dealership, some Web correspondence and some phone calls. These folks met and exceeded my expectations. They were genuinely concerned with making my experience with them as pleasant and hassle-free as possible. They really did well. I would recommend them highly. And the car is fantastic.

EricC89

20 de may. de 2012

Billy was extremely knowledgable about the car and was very helpful in picking the right impreza for me. I really feellike I got a fantastic deal, and Everyone of the management indruced themselves and made the entire experience easy and stress free. I will definetly reccomend them to all my friends and family interested in a Subaru.

shellman

15 de may. de 2012

We just bought a 2012 Surabu Forester from this dealership. We found this dealer via the Consumer Reports car buying service and drove in from Saratoga Springs, NY to complete the purchase. Every aspect of this purchase was pleasant and simple. We received great service, support and a great price. All the other dealers we spoke with tried really hard to sell us something off their lot. This dealer quickly offered to order the exact car we were looking for. Why was this so difficult for all the other Subaru dealers closer to our home? We were not in a hurry to buy, so this was a perfect solution for us.We never felt pressured at any stage of the purchase procedure. (our last car purchase of a Toyota was pleasant until they pressured us into buying extended warranties, key protection, etc. This dealer presented our options, explained them all, and accepted our decision.)There was one problem with the vehicle. One of the port installed options was missing. They quickly fixed this while we were completing the paperwork. So it was a non-problem. Very professionally handled.Perhaps most importantly. The price we were quoted over the internet was the price we paid. There were no last minute surprises.I can honestly say that this was the best new car buying experience that I have ever had (dating back 25 years).

whiskeymike

10 de may. de 2012

Exceptionally well informed sales person, contagiously enthusiastic re: WRX's. I learned a lot, even though I was a current owner of a 2004 WRX. I will stay in touch with this guy; he has much knowledge to transfer. And he is a decent person.

kallemom

9 de may. de 2012

I had stopped at a few dealerships before I was referred to Jason Steele and Brattleboro Subaru. I called Jason and told him what I was looking for, I went in later that day and he showed me a car i liked and knew his product well! This is my first Subaru and Long story short I loved my car and am very happy with every one there. If you are looking for a Subaru call Jason as he really knows his stuff. Thanks so much....

cap1019

8 de may. de 2012

when i go to a dealership i want to be treated like a customer , treated with respect and dealt with honestly. chris did all these things and gave us the best trade in on our car. thanks subaruman.

Jimjamonit

3 de may. de 2012

Billy was the most helpful person I felt with. When it came to getting my car finalized he got it done no hassle no bs just straight to the end everyone was very nice and treated me like a king I will be putting bills name out to everyone I know that is looking for a new or used car

jgebs87

2 de may. de 2012

The service I recieved was the best I have ever encounted at a dealer. I found a car online, called up Mike Masters to ask a bit more about the vehicle, and went in a bit later to test drive it.When I got to the dealer, they had brought the car up front and had it ready and waiting for me.Chris Ducharme immediately welcomed me, introduced me to Mike, and got me into the car for a test drive.I think my favorite part was being able to bring my dog in the dealer, getting a logoed "SUBARU" mess bag for my dog, then taking her for a test drive with me!A couple days later I had to come in for a service and was treated very well. The appointment was set up immediately and they worked with me every step of the way to right the issue, including making me feel comfortable in their lounge with a cup of coffee (it's amazing what coffee does!).I am very much looking forward to doing business with this dealer in the future and will recommend to anyone in the market for a new or used car.Thank you!

Gildenballokes

27 de abr. de 2012

Long story short, Nate and company saved my ass. I'd purchased a '97 Impreza Outback Sport in NYC back on April 6 to give to my daughter up in Burlington, Vermont. The car died halfway between New York and Vermont. Check Engine light flashing, car shuddering and barely moving - all very exciting. I had it towed to one establishment where it sat for many days before they threw up their hands and passed it back to me. I then had it towed to Brattleboro Subaru, which is where I should have taken it to begin with. Time was marching on and I still needed to get the car repaired, registered and up to Burlington by the 26th of April (the daughter needed the car to get to and from her new job). Some crucial parts were unavailable regionally and had to be ordered from Subaru HQ, which got them to Brattleboro on the afternoon of the 25th. Nate had gotten done everything he could get done before receiving the elusive parts and managed to get the car back together and running beautifully, I might add by 2:00 p.m. on the 26th, which meant we were able to make it to the Department of Motor Vehicles in Springfield prior to their 4:00 p.m. closing time to register the car. And then on up to Burlington.The daughter started work this morning and was very pleased with her "new" car. And I'm very pleased to have had the good fortune of dealing with Nate and the crew at Brattleboro Subaru.

WManner

27 de abr. de 2012

I worked with Jason Steele to purchase a new vehicle. He demonstrated good knowledge of the vehicle, was friendly, answered all questions, and made the buying experience easy. Being new to the area Jason made the experience positive and gave me confidence in dealing with this dealership. I feel Jason halped me purchase the vehicle at a fair price.

nadeauderek

25 de abr. de 2012

I met with Jason Steele, and worked with him to get into the car I wanted, and he was great to work with, very professional. I'd recommend him, as well as Brattleboro Subaru. My wife also has a Forester and has nothing but wonderful things to say about the service department as well.Thanks for making it an easy choice!

LRSymans

16 de abr. de 2012

Chris Ducharme was just great to work with...he actually drove me to my insurance company so we could get the insurance I needed...awesome funny REAL guy and great customer service! I like the others I met on the team there as well...really nice no bs people...thanks again Chris..you rock!Lynda Symans

Ty Ingram

9 de abr. de 2012

When it came to finding the perfect car Jason searched until he found something that was affordable for me and with overall good quality. I couldn't of asked for a better sales rep.

jenbetit

4 de abr. de 2012

We came in to the dealership expecting the typical pushy car-saleperson, yet we were pleasantly surprised! We had a wonderful experience from the moment we called to the time we actually hung out in the dealership and drove away with a brand new car. We worked with a few folks at Brattleboro Subaru, but Jason Steele was our sales-person and was excellent! He was professional yet very personable and we enjoyed our time! Thanks again to a great dealership and a great sales-person :)We will certainly return for our next vehicle to this dealership! -Jennifer and Christian Engel-

Lynchmo

1 de abr. de 2012

Until buying my car from Brattleboro Subaru I thought of going to car dealers as appealing as going to the dentist.I kept waiting for something to go wrong--have never visited or worked with a car dealer where everyone has been so helpful and knowledgeable; and not at all hard sell. They have an amazing inventory, had imprezzas when none of our area dealers did. Mike, Jason, Luke and Nizam were great. It was worth driving fours hour to get our new car from them. Thanks so much guys !

ALClough

28 de mar. de 2012

I had been looking for a new car for weeks and had been to several dealer ships.(other brands) When I got out of my trade in, I was greeted by Chris Ducharme(AKA: Subaru Man)with a warm welcome. He was great he listened to everything I was looking for. I test drove some vehicles, no pressure, very professional, the whole staff outstanding. I actually had the most laid back, fun, informative, car buying experience every. I am the proud new owner of a 2012 Legacy I LOVE IT!!! Thank you Chris you rock and thank you to the rest of the Brattleboro Subaru Team.

photobug603

23 de mar. de 2012

I would recommend an do recommend that if your looking to buy a car you contact Jason Steele.I have bought many cars from him an always felt that I received the best overall deal from him.This is my fifth car from Jason.

Linda Goyette

11 de mar. de 2012

It was the first time I had visited Brattleboro Subaru. I was pleasantly surprised to find how friendly the staff was. Mike Masters had pointed me in the direction of what I was looking for when I went online. He then had Chris (SubaruMan)Ducharme and I meet. Chris was very helpful explaining everything, going over the paperwork and my new car. He was great! I was very comfortable doing business with this dealership.

eigma81681

5 de mar. de 2012

Jason Steele was my sales consultant and did a great job making me feel comfortable and was in no way pushy at all. Knew alot about the vehicle I ended up purchasing and worked within my price range nicely. Was a definite great experience and would highly recommend doing business with Brattleboro Subaru as well as Jason Steele, extremely happy and satisfied customer!

mack8656

4 de mar. de 2012

Jason was very knowledgable about the car I was interested in. I really appreciated that he was not "a pushy salesman" and he did not try to convince me buy things I wasn't interested in. Luke was helpful with filling out the paperwork and was very helpful in securing financing. Overall, a very good car buying experience.

Banjodog79

24 de feb. de 2012

Jason was very straight forward and approachable. He first showed me a car that was slightly under classed than what I was trading in, but it was a good starting point to know that I was not in love with the car, and there were other options within my price range. The next vehicle was a 2010 Legacy, that was in great condition. I am comfortable still with the decision Jason helped me make that day back in Dec, 2011.

mcaclarke8

18 de feb. de 2012

We just bought our second Subaru from Brattleboro Subaru and we are loving it. Everyone their does their job very well. We have had Chris Ducharme as a salesman each time. He,s a great salesman. We will definately buy from them again.

Accall

4 de feb. de 2012

We had a terrific car buying experience at Brattleboro Subaru. No hard sells, they were friendly, efficient and professional. Overall, we were very pleased and thrilled with our new car.

ZEBRA8755

4 de feb. de 2012

Brattleboro Subaru is a dealer you should definitely visit before you buy a car - new or used. John Sciacca, General Manager and Paul Sucharzewski, Sales Associate, are professional, yet sincerely personable. They can provide you with an in-depth knowledge of their product and are able to assist with any questions you may have. Their ability to craft some auto and financial options to select from for your specific situation is unparalled and refreshing - compared to traditional auto dealer in-person searches. It was a very pleasing experience to meet them and learn. Try a visit!

virginia21

24 de ene. de 2012

I am so pleased with every inch of our experience at Brattleboro Subaru. The sales staff (Rose) was knowledgeable, friendly and not at all pushy. She made me feel like a new best friend rather than yet another customer. When I went to purchase my Subaru, Nis, was so prepared for me-- all the paperwork was in order, he explained everything in great detail and even though he probably should have gone home hours earlier, he still had all the time in the world for me to ask questions. John helped at making Brattleboro Subaru feel like my new home away from home by meeting our needs in a number of different way. He was a super liaison between sales and service. John is truly exceptional. Heidi and Nate in service are taking such great care of us. I was so pleased with my purchase, a few weeks later I returned with my daughter and she purchased her first car from Brattleboro Subaru. Thank you to my friends at Brattleboro Subaru!

ava0399

22 de ene. de 2012

This was by third subarau from Brattleboro Subaru, they provide excellent customer service and listen to the customer. Jason and John and the whole team go the extra mile. Highly Reccomended

ckuplin

21 de ene. de 2012

I have just bought a car from Jason Steele and cant wait for my next car from him. He was very easy to work with and i will make sure to let everyone know to go see him when they need a car. He made it very comfortable and fun buying a new car unlike most sales men who hound you and Jason did not do that..

arbkr1245

21 de ene. de 2012

I worked with Jason a few weeks back. He was friendly, professional and fun to work with! I will buy fro him again in the future. Thanks Jason!

steelkittin

21 de ene. de 2012

great salesman.. very polite and worked with me to get what I want. Jason returned calls promptly and did not pressure me into anything I didn't feel comfortable buying. thanks for a great sale.

joanne meerow

21 de ene. de 2012

From the moment we walked thru the doors, we felt comfortable and taken care of. marie was knowledgeable, friendly and supportive. The price was terrific compared to another VT dealer and especially compared to a NH dealer. We've had no service yet but can't wait for our first 'free' oil change. We've also received several personal e-mails from Marie making sure we're satisfied and have no questions. I highly recommend this dealership.

nafaller

2 de ene. de 2012

Nate went out of his way to help me when my car lost ALL its oil and I needed a new engine ... He went through the diagnostics step by step ... He explained exactly what I needed and why ... I was so impressed with the service that I switched dealers and bought a new car from the sales department ...

tburgesjr

28 de nov. de 2011

I found the two service section employees to always be positive, flexible, helpful, and very informative. Both work hard at ensuring customers understand relevant issues and make sincere efforts to confirm customer is content.The two I worked with on sales/leasing a new car were better than excellent. I find their friendly, family-like friendship is sincere, and I trust that they truly are working to create a satisfying agreement for us both. They've surprised me with the quality if their work and extent to which they have made deals in my favor. I am honestly very happy with this dealership and will continue to work with them.Finally, I discovered the values of this dealership go beyond the shop floor and closing a deal. There is a strong commitment to this community, not well known by area residents, that has made a big difference for some very specific populations.

samantharoy4

22 de sep. de 2011

I loved working with Kelly. We told her what we wanted and what we wanted to spend and she got us exactly what we were looking for.

lradner

9 de sep. de 2011

This is the 2nd subaru I've purchased from this dealer. They are so friendly and reliable and their service dept people are the nicest and best I've ever dealt with. Our salesperson was knowledgeable and friendly and make the buying a pleasure. Their credit mgr was also thorough and friendly. Love the car and love the dealership.

skinny67

13 de ago. de 2011

Chris is a very friendly sales person to deal with. John and Luke are the most honest people that you could ever meet and deal with at a car dealership. John and Luke will go to the end of the world to help you out with price and financing. Nizam is just great with all the paper work and explaining everything so that you, the average person understands all about the financing and warranties. Overall this is a 5 star business being run in Brattleboro ,VT.

rjb228

28 de jun. de 2011

The Sales man,Billy Boutilette was very helpful. Everyone I dealt with at this dealership was extremely kind and not pushy at all, I have a hard time finding a dealership I like to buy from, but i really enjoyed my experience at Brattleboro subaru, they made the time i spent there very enjoyable and I was always comfortable. I would recommend Brattleboro Subaru to anybody.

khandshaw

22 de jun. de 2011

Wow...What great service! When I first drove in, somebody came RIGHT OUT to greet me. Even though I wanted a used car, they treated me like I was buying a NEW car. Frendly, clean premises, professional, and service with a smile....I am one very happy customer and will recommmend them without hesitation!

Ed elliott

20 de jun. de 2011

Extremely friendly service, most prompt in follow up communication, service experience great, even receptionist very friendly...my sales rep was great , put me at ease , quickly gained my confidence, I am referring a friend to her as he is looking for a used car at this time...will keep going back

lagib

15 de jun. de 2011

They made buying a car in one day (when urgently needed) easy! There was no unexpected pricing or conditions of sale that I've seen in other dealerships... However, Promo offer did NOT apply as stated in newspaper.

jerwin

14 de jun. de 2011

Overall buying experience was exceptional. The sales team was friendly, and very knowledgable. No high pressure sales tactics and we got the vehicle we wanted at the price we were willing to pay. Would recommend highly.

kousikan

14 de jun. de 2011

The sales person I worked with was mindful of what my need and expectation was and gave me a good price on the exact specification I needed.

bsag

13 de jun. de 2011

Kelly Hill made all of the details my recent auto purchase experience relatively effortless and enjoyable. The timing and details turned out almost exactly as promised.

jlcobb

13 de jun. de 2011

I stopped by looking at used cars. I happened to see the car I happened to know my aunt and uncle just traded in. I test drove it and was given information about it, never having told the dealers my connection with the car. Everything I was told was completely truthful. Chris, the dealer who sold me the car, was very helpful and had a great sense of humor. This was my first time buying a car from a dealership and they all made everything very easy, going over all the paperwork I had to sign. I would definitely recommend them to others.

wendyt67

11 de jun. de 2011

Luke went out of his way to help me out of a bad spot and got me financing when others wouldn't. Billy was extremely helpful and even came to pick me up so I could get to the dealer to get a car.