BenK

4 de sep. de 2015

Todd Robinson really took care of me by making me feel extremely comfortable getting the right lift and wheels put on my brand new tundra. This was important to me as i have never gotten a lift done or anything upgraded before with my other vehicles. Charlie the finance guy really made me feel comfortable as well.

momofBoys

1 de sep. de 2015

We went there specifically to work with one of their salesmen because we heard a lot of great things about him. Todd was great to work with. He was patient and explained everything really well. We didn't feel pressured at all. It was a great buying experience.

J.Tonks

20 de ago. de 2015

Brent Brown Toyota had exactly the car I was looking for so I arranged to see it. I was told the car wasn't on the lot but that they would bring it in and have it detailed and ready to go when I got there. I was driving from South Ogden to Provo so they had plenty of time. I had to wait about 30 minutes after arriving to see the car and talk with a sales person. My husband was a bit irritated by that as we were both tired from a long work day and drive to the dealership. However, the car was indeed exactly what I wanted and they offered such a great price for it that I had no need to haggle over it. Jared Pela was our sales person and he was great. My husband can be a little intimidating sometimes but Jared took that in stride. They were joking with each other throughout the sales process. We were at the dealership for over three hours and that was hard but we realized that they were all very busy with several deals happening at the end of the day and support staff had already gone home. I knew I was getting a great deal so we were very tolerant of the situation. One issue that occurred after we left with the new car was that the gas tank was nearly empty and by the time I got home it was at zero. We feel they should have put some gas in before we left. They did offer us a gas card for coming in but we still haven't received it. My husband would probably give the customer service a 3 star because of the long wait time but I thought everyone was doing their best.

Red

17 de ago. de 2015

Due to my wife's back condition, we were in need of a vehicle that was more user friendly. The young salesman, Jones Roberts, was kind enough to bring all of the vehicle that we might be interested in right to our vehicle so she could more easily get in and out to test the fit of seats, entry/exit, etc. Our new Venza fits our needs exceptionally well and my wife couldn't be happier. We look forward to a lasting relationship with our Brent Brown dealer.

AJ

13 de ago. de 2015

A few days ago my wife and I bought a new Camry from Brent Brown. This is our third new Camry in a row and our second in a row from Brent Brown. We very pleased. We got a fair price on a great car. The sells staff was helpful but not pushy and they found just what we were looking for. We love our new Camry.

MattC

6 de ago. de 2015

The guys there at Brent Brown did an awesome job. They were very knowledgeable and help me make the right decision on a new car. They took the pain out of buying a car. I would recommend them to anyone that is looking to buy a new Toyota.

MeghanC

3 de ago. de 2015

Brent Brown was awesome to work with. My husband and I just bought our first new car and loved how easy it was to work with Jared Pela at Brent Brown Toyota in Provo. They worked with us to find a car that fit within our budget but still had the amenities we wanted. I am loyal to Toyota and now to Brent Brown as well.

Thad

28 de abr. de 2015

Brent Brown contacted me to suggest we refinance my wife's car as they had noticed that the interest rate on her current loan was over 13%. We were able to refinance my wife's car for what we thought was only a $30 difference per month - but when we got the current payment statement, we noticed that Brent Brown was able to get it lower than that, which will save us a lot of money

LilaJo

20 de abr. de 2015

This is one great place to buy a car. The sales staff is exceptional. Even though I wasn't quite ready to buy just yet, my salesman, Collin Taylor, was very helpful in showing me several cars that were in my budget. He made me feel that it was OK to just "Look" and he didn't make me feel rushed to make a decision. I really appreciated the individualized attention. I definitely recommend Brent Brown Toyota and especially Collin for your future car needs.

mountainmason

16 de abr. de 2015

I knew what I wanted and it showed it was in stock so I called to confirm. I talked to Collin Taylor and he said it was there and I told him I'd be there at 6:30. When I got to the dealership Collin already had the car cleaned and pulled up in front of the store. I checked it out and it was the car I wanted. I told him what I'd pay and he talked to his manager and came back and said ok. Sold. I got the car I wanted at the price I wanted to pay. I was in and out in less than an hour. Thank you to Collin and the managers at Brent Brown Toyota for making this an easy and quick transaction. I'd recommend Brent Brown to anyone looking for a car.

AMarquis

16 de abr. de 2015

not your typical car dealer! Everyone who helped us at Brent Brown Toyota was courteous, professional and very knowledgable. No high pressure sales tactics. Just good people who listened to what we wanted and delivered! Thank you Collin and Charlie! You've got a customer for life!

Wood

13 de abr. de 2015

easy as pie! collin is my salesman. he is a good guy and cares about his customers. he helped me get the truck i wanted. anybody who wants to buy a car....GO SEE COLLIN TAYLOR!!!

SMW

10 de abr. de 2015

Bought my car a few months ago and it was honestly the best thing i have ever done! They were so friendly and willing to work with my situation. being young and not understanding much they answered a million of my questions and after doing research they were completely honest with me and i appreciate it! Not other dealers are like that. they truly do bend over back wards! I get friendly phone calls to see when i'm ready for my service and to make sure things are going well. I just adore their team. I got smiles from everyone, it was an amazing experience.

Tom H

10 de abr. de 2015

I've never cared for the whole car shopping/car buying experience. For me, it's always been an uncomfortable and confusing process. When I went to Brent Brown Toyota I expected more of the same. I'm pleased to say I was wrong. I met with Collin Taylor who was very professional. He listened to what I wanted and showed me several cars. I never felt like he was pushy. Instead, I felt like he really wanted to help me accomplish what I wanted. I found a Highlander that I liked and there wasn't a lot of back and forth. When I told him I wasn't sure, he told me to sleep on it and see how I felt in the morning. That blew me away! Usually salesman try to push you to take it right then but brent brown and Collin wanted to make sure that I was 100% that this was the right choice for me. I was very impressed with everyone I dealt with. I ended up going back the next day and buying the car. I'd recommend brent brown and especially Collin Taylor to everyone. Thanks guys!

Qstarr

10 de abr. de 2015

A friend of mine referred me to Brent Brown Toyota- I called in to set an appt. when I got there one of the Manager's, Chris Cervantes, was ready to greet me! He had a few options pulled up front for me to look at so I didn't waste any time. After I test drove a used car and a new one we went inside to talk numbers. Now I'm a teenager with no credit and no one to help with me this (no co-signer, no $ down) Chris was able to look over every option with me and was extremely helpful. He is a very 'to the point' kind of guy but is very nice so take it the wrong way! While I was waiting for him to get back from pulling my new car around I was walking around checking out the cars on the showroom floor. I was approached by 2 or 3 people asking me if I had been helped and they were so smiley about it. Wow!! Seriously such a friendly place! Chris finds me and before I go back to sign paper work he asked if I would like a hot chocolate, coffee or water or even a snack! I am so impressed with this dealer and the way they make you feel just like family. Thank you Chris, I love my new Scion xD! I will never buy from another dealer again. Brent Brown Toyota IS family!

Whitney

9 de abr. de 2015

I recently went into Brent Brown Toyota to refinance my vehicle. I went in thinking it was a lost cause and I was stuck with a high interest rate. Andy helped me to refinance my vehicle and was able to cut my interest rate in half! I was sooo happy and shocked. He worked hard for me and I very much appreciated it! Definitely will be recommending to my friends and family!

LM22

8 de mar. de 2015

We were very excited to purchase a car from this dealership and had one in mind. After negotiating prices, Kelly Christensen, mind you the general manager, raised his voice at us saying we were being unreasonable, accusing us of caling him a liar, ripped up the paperwork, threw it on the desk we were sitting at and stormed off yelling. I was appaled. This lack of respect for us, the customers, was shocking. As the general manager, he would be the one we would go to if any other agents were disrespectful to us but as it was him, as a manager this is unacceptable. A manager should not lose his temper in front of the customer, storm off and then refuse to apologize. I could not believe it.

Angry Toyota Owner

3 de sep. de 2014

I took my 2010 Corolla in to fix a leak in my oil pressure sending unit. I told the service guys exactly what was wrong because we already took it to another mechanic who was able to pinpoint the leak. I received a call and was told that that sort of leak was impossible because of the location of the sending unit and that there was something else wrong with my car that needed to be fixed. So I got whatever service they decided I needed fixed and thought that was the end of it. However, I bring my car in a month and a half later for safety and emissions and was told that I had a leak in my oil pressure sending unit and it needed to be fixed. OH HOW IRONIC?! I was furious, I told the service people exactly what was wrong before and I was told that I was wrong and now they come back and tell me that the leak was indeed in need of fixing?? And I talk to the same person, John Goodman, both times and I called him out on it and all he could do was give me these bogus excuses and tell me he has been doing this for 12 years so he knows what he is doing. IF YOU KNOW WHAT YOU"RE DOING WHY DIDN"T YOU CATCH IT THE FIRST TIME ESPECIALLY WHEN I TOLD YOU EXACTLY WHAT WAS WRONG!?! Honestly I feel like these guys at Toyota can push me around and tell me what they think is right because I am a woman. Just because I am a woman doesn't mean I don't know what I am talking about, I am NOT an idiot. Plus my husband waited 2 hours to get safety and emissions done even when he had an appointment scheduled. I am so angry with the customer service I received and the amount of time we have had to wait for services to our vehicles to be completed. It is COMPLETELY UNACCEPTABLE!! Worst dealership ever.

Andy2014

12 de jun. de 2014

Chris was extremely rude with us which was not what we were expecting from Brent Brown Toyota. He made us wait an hour in the waiting room to come back and tell us nothing that we did not know from before. He was unfriendly and hard to work with because he felt that he knew more about financing that I do (I graduated in finance). Apparently he did not want to sell the car very bad and left us with four hours of our time invested at their location with no results. If you do go to Brent Brown make sure you request a different sales person.

JP

23 de mar. de 2014

I always dread dealing with car dealerships due to being hassled or treated like I'm wasting their time. They were honest, courteous, and was willing to bend over backwards for me. I would recommend Brent Brown to anyone looking for their next car or truck. Thanks a million guys....

Todd M

30 de oct. de 2013

I went into my latest truck buying experience set on dealing with a private seller only. Everytime I go to a dealership I feel like I have to work so hard to come out of there feeling like I was treated fairly. I know dealerships need to make money and I am way okay with that but I am in sales myself and always enter a dealership lot with my best sales hat on to. I saw a truck that interested me but was bummed that it was at a dealership. Off I went, best sales hat on lock and entered the sales lot at Brent Brown Toyota in Orem, Utah. Right from the get go somethingwas different. For one, I wasn't attacked or even approached by a sales person. I walked around the lot for a few minutes and thyen made my way into the main showroom. Upon entering the showroom I was greeted by two or three people and believe it or not, all of them seemed to have sincere smiles. It was almost like they welcomed me but let me approach them why I was there and what I was looking for. That's when I met McKay. Very personable and professional gentleman. He listened to me and it was very cool as we found we both loved fishing. Anyway, it was like McKay had radar or something. really wanted a Toyota going into this but felt they were a little out of my price range. McKays radar came into play as the first and only pick up we looked at was a Toyota Tacoma, that I am happily driving today. McKay and his awesome sales manager Mr. Christiansen made this happen for me. I told McKay up front that I didn't want to haggle and all I wanted was a fair deal were Brent Brown made money and I got an excellent value. That is exactly what happened. This experience was painless and I even have a new fishing buddy. I didn't think things could get much better until I was introduced to Brian Boyd in the finance department. Another down to earth, cool person that I trusted. He shopped for the best interest rate and after a whopping 10 minutes, I had keys in my handand was on the road. A prooud owner of a super clean and solid 2002 Toyota Tundra. I was actually called back into the dealership to sign a paper that was overlooked. Brian was out of the office but I met Charlie in he finace department. Another great person. Hats off to this dealership. It was the best car/truck buying experience I haveever had. The people at Brent Brown are real!~!! Thanks for making me so happy!!!!

Paul C. from CO

8 de ago. de 2013

Overall I am very pleased with my experience buying a certified used car from Brent Brown Toyota. After weeks of exhaustive searching I finally found the deal that would work for me... but alas it was nearly 500 miles away from me in Orem Utah. I inquired on-line and was immediately responded to, and any questions I had were answered honestly and quickly. They even gave me an "out the door price" quote as I would be traveling 500 miles to purchase a Toyota certified Highlander Hybrid, and didn't want any surprises - and picked me up at the airport. Seriously? Now that's customer service! The car was as described and pictured from Cars.com with the exception of a minor scrape on the front end (but they were not trying to hide it... I just didn't notice it in the pictures) They had several pictures and were up front and honest about everything. We did have a minor hick-up regarding financing, but it was quickly resolved and again was not something that they did wrong. It was well worth the $100 air fare to save nearly $3,000 compared to local dealership sticker prices. They even filled up the gas tank, which got me nearly all the way home in my beautiful new fuel efficient car. To top it all off, on my drive home I noticed the "auxillary" in jack was not working properly (which was due to an after market stereo, and not the dealerships fault) However, they agreed to reimburse me the cost to have it fixed, which is WAY above and beyond what nearly every dealership on earth would do. Afterall, the deal was completed, and I was already three days in and 2 states away. I can honestly say, even though they are 500 miles away, I will strongly consider my next vehicle purchase from Brent Brown Toyota. Sheldon, and the whole crew treated me with honestly and respect, and at the end of the day I walked away with absolutely zero buyers remorse, which is next to impossible when buying a used car.

HappyCustomers

13 de jul. de 2013

My husband and I purchased 2 new vehicles from Brent Brown Toyota a week ago and we couldn't be happier with our experience!! We went in about an hour before the dealership closed and the staff never once rushed us on our decision - they allowed all the time we needed and never once pressured us. The entire staff at Brent Brown was very personable and friendly at the same time very professional. They worked the best deal possible for us and exceeded our expectations! This was our best car purchasing experience yet, we will be sure to return!!!

arch

26 de jun. de 2013

They were very friendly, they worked with my situation, seemed honest, did not pressure me, made me feel comfortable and gave me a good deal - thank

V. White

4 de jun. de 2013

Travis Quinn was awesome to work with. Very knowledgeable without being high pressure. He brought a car to my work for me to look at and took my car with him to be reviewed for trade in. Finance staff stayed late to get the paperwork done that might. Great customer service!

Linda Needham

24 de may. de 2013

I was treated with kindness, no haggling, patience & understanding of my needs. The salesman Domus Go was excellent and I would recommend him to anyone

New Grad

10 de may. de 2013

When I went in to buy a car, I had just graduated from college and felt that I was taken advantage of at this dealership. There was a car we were looking at and I said that I could not afford anything over $250, so the salesman raised the sticker price of the car $3000 and put me in lease terms to hit that number. Then when I asked why the price of the car had gone up, he told me not to worry about that number but to just look at the bottom number of $250 per month. I felt pressured and uncomfortable and mistakenly continued in the process> I am grateful that I was able to go back later and get it fixed but learned some valuable lessons from this dealership, let no question go unanswered and always take a night to sleep on a decision. I felt because I was young he saw an opportunity to take advantage of me and did. I would not recommend this dealership.

Hal Smith

1 de may. de 2013

Bob Sanders was knowledgeable and friendly. He gave us an unbeatable price. The door edge guards and protection options were applied in a timely manner.

Cass

29 de mar. de 2013

Todd Robinson and Chess Shiner were very kind and I'm very happy with my car.

Amber

22 de mar. de 2013

My fiance and I just bought two new cars from Brent Brown and we so happy with our decision to go there. Chris C. was our sales guy and he was the best! he was really nice and helpful and we really felt he wanted what was best for us and wasnt just after a sale. usually it takes for EVER when buying a new car, and its a huge headache, but not at Brent Brown. we will be coming back for sure!!

motherof9

19 de mar. de 2013

In over 20 years of buying cars I've never had a better experience. There was no pressure or gimmicks. I was buying long-distance and needed to do much of the inquiry and negotiations over the phone and by email. Their responses were prompt. They worked hard to get me what I wanted for a price I could afford. They gave me a great value for my trade-in and I was able to walk in and out of the dealership in record time. I used to rank buying cars just below visiting the dentist. Now I look forward to our next auto purchase. We'll be back!