Nirut Chareonsup

20 de oct. de 2016

Mike was very helpful and patient with all our questions

Danielle Dicks

20 de oct. de 2016

Timely work and service with a smile. Told me everything would be done that same day and it was.

Kathy Marx

14 de oct. de 2016

You got us in at the last minute and did a great job!! Thanks!

Annette Rurka

6 de oct. de 2016

Service was done in a reasonable amount of time. My vehicle has had no issues since being serviced a few weeks ago. Thank you Briarwood Ford!

Tania Beach

5 de oct. de 2016

The service was very good. I found everyone to be polite and go out of their way to help me. The gentlemen that waited on me, drop off to my work, and checkout was terrific. The only negative experience was when I was getting dropped back off at my car two employees in vehicles were blocking the road for me to get dropped off. They seen us there as they were pulling up and stopping and continued to have a lengthy conversation blocking the road and didn't even acknowledge our presence. The younger gentlemen was a service personnel because he followed me into the office to get my car. The other guy was in the parking lot fixing something on a car. A couple of minutes would have been acceptable but it was ridiculous. All personnel should be concerned with customers regardless if they are customer facing or not.

Patti

4 de oct. de 2016

Excellent experience, great salesperson Rick Tanner.

Robert Cole Burgess

3 de oct. de 2016

In my experience, when buying a lightly used Ford Focus, Ted Miller acknowledged my needs and offered helpful incentives. I will be a lifelong customer.

Lori Flint

3 de oct. de 2016

Friendly and quick. Easy in all regards. I called ahead to see if there was a wait at the Quick Lane because this place is popular. The staff recognizes me because I am a repeat customer and their service is always comfortable, straight forward, knowledgeable and efficient. I'll be back.

Timothy Carmean

30 de sep. de 2016

Sam, the salesman helping us, was very knowledgeable and able to help us answer all of our questions. He was even able to save us from making a huge mistake with our purchase. We would certainly not hesitate to do business again with Briarwood Ford.

Bob Allen

30 de sep. de 2016

A car wash would have been nice but other than that great service.

Shaunda Mckee and Brian Nowicki

28 de sep. de 2016

Ted Miller nailed our used car buying experience. He exceeded our expectations. He was very helpful and wasn't pushy at all. We look forward to calling on him for all of our vehicle purchases. Thank you Ted!!!! Please ask for Ted when visiting Briarwood Ford. You will be happy you did.Brian Nowicki and Shaunda Mckee

Donald Watson

27 de sep. de 2016

Fast, easy.... great service. Service team was friendly

David Gunstrom

24 de sep. de 2016

The associate was very helpful explaining the situation and returning the defective part to me.

David Pratt

24 de sep. de 2016

Chris Brown was outstanding !! He was friendly and informative. This makes 6 Ford cars in the past two years we have leased from Chris Brown. The atmosphere at Briarwood Ford was friendly and business like. The facilities were clean and new and soon will add another two cars that we will lease !!

jcf Dewitt

22 de sep. de 2016

I was looking for a specific vehicle and located what I was looking for at Briarwood Ford. Contact the dealership and made an appointment with the salesman, Ted was ready for me when I arrived, he was knowledgeable of the vehicle I was looking at. Ted made every effort to meet my needs including my trading in value that I need to get in order to make the deal. There was no surprises when the time came to sign the contract, Ted was always up front with me and made me feel very comfortable. I have had the vehicle for two weeks and no buyer remorse.

Edward Mortensen

14 de sep. de 2016

The team at Briarwood Ford did everything they could to get our car repaired and back to us as quickly as possible. Great job!

Bert Brian

14 de sep. de 2016

We absolutely are thrilled with our new car and Briarwood Ford!! From the moment we made our phone call to inquire about a used vehicle to the time we picked up our new vehicle we were treated with the utmost respect. It was all about what matters to us and our needs and budget. Our salesman, Ted Miller, took so much time with us to explain every detail of the car! Not only before our purchase but even more so after our purchase, He made us feel like we were the only customers he had that day and he had all the time in the world to make sure we knew what we wanted and needed and we would be happy with our purchase. When we left he had customers waiting to see him!!! We live well over an hour away from Briarwood Ford but I can tell you it was worth the drive and we will be back!! Thank You Briarwood Ford for your trustworthy and conscience salesman and the desire to be the best dealership around!!

Sean Egmon

6 de sep. de 2016

Good job getting my oil change done and done right. Wish it was quicker.planning 1-2 hrs out of my week for each vehicle is difficult.

AvoidBriarwoodFord

5 de sep. de 2016

Initially excellent, but once sale was made and issues that were well documented from day of purchase were ignored through numerous phone calls and emails (to sales and management). I would highly suggest going elsewhere (no service/rude once they've got your money). My requests were thoughtful and reasonable (merely asking for defect to be fixed upon purchase). I would have appreciated a response, even if it was we can't help you but they didn't even have the service to do that.

Matthias Inman

1 de sep. de 2016

I was happy with the service I received. with ted and ruskin

Maureen Walters

31 de ago. de 2016

As usual, a good job done! I have my car serviced here regularly.

Don

27 de ago. de 2016

We bought a used vehicle from Larry Gakle and had a great experience. We drove over 125 miles and we were able to wrap everything up in a few hours and were on our way home with the new ride. A couple days later we realized a part was missing from the console and Larry shipped it directly to our home! We love the ride and would recommend Larry and the dealership to anyone in the market for a vehicle. Thank you, Larry!!!

Michelle Cherry

16 de ago. de 2016

You were very quick at getting back to us about what you found during the diagnostics and the work was performed quickly once the parts were in. I can't attest to the quality of the actual mechanics; I suppose time will tell. The brakes perform exactly the same as they did before we had them totally redone with new pads and rotors. We are no longer getting error messages on the dash but I am still not totally sold on the fact that our truck needed an entire new ECU rather than just two new sensors. I just have to hope that I was not taken advantage of.

Andrew Heningburg

14 de ago. de 2016

Excellent team. Informative and helpful. Got us in quick before vacation

Beth Minick

5 de ago. de 2016

Great job! Andrea always takes care of me! Love that they can give me a ride home and a ride back to the dealer.

DY

4 de ago. de 2016

One of the service managers, Ken is really shady. My 2011 Escape had a exhaust leak and left the car at the dealership yesterday. The guy told me the car would be repaired and ready by today, but he did not even check or give an update to me until I called him this afternoon (3pm'ish) and said the repair cannot be done until tomorrow. I demanded to have my car fixed today (the guy said the fix for the exhaust leak has not even started at first) and after a couple of phone calls, when I decided to pick up my car without the repair, he said they actually started the repair by putting a pipe in, but still cannot be finished today because a welding guy is not available. As a result, I could not even pick my car up today. It is like they are holding my car as a hostage for a few hundred dollars. What the xxxx is this?So basically, this Ken guy 1) LIES; 2) is incompetent in customer service; 3) has the I-have-your-car-what-you-gonna-do attitude once you leave your car; 4) does shady things to get $$$ from you. Please avoid him as much as possible. At this point, it is hard for me to trust any personnel at the dealership and I am worried about my car, but will see tomorrow.

Diaa

3 de ago. de 2016

Ordered key fob, setup appointment after dealer received key fob. Turned up on time for appointment. Said I would wait for programming as I expected it to take no more than half and hour, service rep did not contradict that statement. Took two and a half to program the key fob, at the point of leaving when I saw my car pull up. I would have left the car if I had known. I told the service rep it was unacceptable to keep me waiting that long for a job that should only take 10 minutes. Only reply rep made was some lame excuse about not being co-ordinated. I went on to say if I received a customer satisfaction survey I would blast them for poor service. I don't believe in writing anonymously anything I wouldn't say to someone's face. I don't know if it was related to my statement but I never did receive a followup invitation to give feedback.Key fob programmed OK and works so I guess that is something. However cost over $200 for the keyfob including $80 for programming. Seems excessive, got a chevy key fob $80 with no charge for programming same week (lost both keys at the same time).

Olivia Wylie

30 de jul. de 2016

Great service and prompt. Every time I bring my car in I do not feel hustled, cheated or insulted.

Pelham Barron

29 de jul. de 2016

I had a great experience. Really easy to come in and have a test drive, and Al was very helpful through the entire process.

Beth R.

25 de jul. de 2016

Although there seemed to be a long wait time on the day of Pick-up, we are very happy with the service and hospitality we received. All the staff were in hand to make sure we were being helped and our sales rep was very knowledgeable.

Irene Herman

25 de jul. de 2016

Great job and timely. Friendly and courteous personell. Thanks

Patricia Ann Kobane

17 de jul. de 2016

I appreciate the Advantage Rewards Program. The benefit keeps me returning as you remain competitive in the industry with quick oil changes. Plus the reputation in service and products brings confidence to me as I effort to maintain my vehicle.

Gerald Juneau

13 de jul. de 2016

I stopped without a appointment and the service was great.

Joseph Kellersohn

12 de jul. de 2016

Matt in the Quicklane shop took great care of me and got my car in and out quickly.

Paula Janeczek

8 de jul. de 2016

Service advisor, Paul, took care of getting my Edge in promptly and spent a few minutes to chat. I continue to use Briarwood Ford for that reason.

Penny Hedman

1 de jul. de 2016

My sales person was Ted Miller. He is the best salesperson I have had. I went in to have something fixed and he said " would you like to get a new car today." He knew exactly what I wanted and made it happen with in two hours. He will be my salesperson for ever. The other people that helped were great too.

Maureen Walters

30 de jun. de 2016

I am a returning customer who appreciates the great service my car gets at Briarwood Ford. All the service reps are very knowledgeable and helpful.

Denise Acton

30 de jun. de 2016

leas new Cmax energy car.Staff very helpful.Love my salesman Ted Miller.

Nick S.

23 de jun. de 2016

Great repair paint work on subsurface defect (2015 F150 warranty). Finish looks totally perfect with no hint of repair or mismatch. Body shop was also able to coordinate with dealership and work in an oil change, saving me another trip. Great job Briarwood Ford.

Shelley Tessmer

20 de jun. de 2016

My car was done on time and at the price I was quoted. The only issue was upon checkout. There was a new cashier behind the counter and a HUGE line. The checkout process took FOREVER! He was slow and not familiar with how to take off the rewards on my account and the long line of people behind me was growing by the moment. There was only one person in front of me when I arrived and he messed up her checkout. It took a long time to do her checkout which then caused a snowball affect. The porter who brought me my car was very friendly and nice and even commented on the rescue sticker on my window as he too rescued 2 cats from our local animal shelter. You have a great friendly staff of people who work at the dealership! Only downfall was the very very slow and not experienced people behind the counter checking people out. Mine should have been a two second process which ended up taking almost 20 minutes! Not good!

Delores Wilson

17 de jun. de 2016

I was able to lease a 2016 Fusion SE which was exactly what I wanted. Karl was the kindest and most patient salesman I have ever met. He worked hard to make the sale happen and never gave up. I will continue my business with your dealership on any future purchases. Your staff is outstanding!!

Garry Deo

16 de jun. de 2016

Prompt check in. Pleasant shuttle driver. Completed on time.All the staff was great.

George Wellings

16 de jun. de 2016

Great as always*****************************************************************************************************************

Ronald Baumanis

15 de jun. de 2016

Thanks as always -- friendly, efficient, and FAST !

Randall Johnson

13 de jun. de 2016

My trip to have my oil changed was awesome. They took my car in right away and hardly any wait time. Car was clean and all points checked, from my vantage point I could see my car being serviced. Thank you. Very satisfied with my Escape and the service I have received. Thank you,

Nancy M.

8 de jun. de 2016

I purchased a 2017 Escape from Mark Garcia. The entire process of buying the car was relaxed, friendly and informative. The dealership was open with a clean, bright environment. The cars for test driving were equipped with options I was interested in seeing. Mark knew the model very well and gave use good information. The interactions regarding finance were made very easy and stress free. I would absolutely buy another car from Mark and will take my Escape to Briarwood for repairs.

Herb Swiger

6 de jun. de 2016

I purchased a Ford Explorer 2016 and have been very pleased. My salesman was Larry Gakle and he did an outstanding job in communicating with me and provide me with all the information I needed. I could not be more pleased with the service that I received!

Cynthia

6 de jun. de 2016

My salesperson and the briarwood sales team was professional, friendly and extremely accommodating when I leased my new Focus. I was recommended to them and I would recommend to anyone. 5 star team.

Jennifer Jarrett

2 de jun. de 2016

The service was fast, friendly, helpful, and excellent. We couldn't be more pleased with the work done on our car and the people who helped us. We dropped the car off in the morning for a 3:00pm appointment. It was done by 10:30am. We have already made recommendations to friends. Thanks for the great service!

earlygirl65

2 de jun. de 2016

Not my first car purchase or lease from Ted, as usual he made sure that I got the best deal, all available rebates, and when I changed vehicle choice at the last minute ... He rolled with it! I had my new choice approved, paperwork done, vehicle prepped and delivered within 4 hours! (Including a 40 minute test drive!) I love the new Explorer! Thanks Ted!

Doris Kemner

1 de jun. de 2016

Mike Collins, our Sales Rep. Was very helpful. He is knowledgable about the Ford products. We will recommend him to others. He is a very nice person.

Lewis Hodge

27 de may. de 2016

There was an issue with the tire light, it was fixed in 45 minutes!

Carol Perrault

24 de may. de 2016

Routine oil change. Relatively short wait time. Pleasant waiting room.

JK

23 de may. de 2016

I went in for a shaky steering wheel and to have a slow leak in one of my tires repaired. I was told my tires were worn down and cupping was causing the shaking. I am glad they did not repair the leak first and then tell me I needed new tires. That would have been a waste of money. After getting new tires the shaking is gone.

Stanford Perry

21 de may. de 2016

purchased 2015 ford taurus ted miller(sales person) very helpful only a couple of things needs to be taken care of seat handle broke Ted Miller is taking care it got home notice a couple other things which I'll bring up when the seat handle comes in other than that everything went well

Mildred Rymanowicz

14 de may. de 2016

Ken is great! Every time I show up, whether he expects me or not, he is always pleasant and eager to help. He is thorough about what was done and goes over everything with me. He is always ready to answer any question I might have. Service is done quickly and efficiently. I am always pleased after leaving Briarwood Ford.

Laron Rodgers

12 de may. de 2016

When I went in to visit Briarwood Ford, I met Mr. Mark Garcia. Let me just say that this man is a miracle worker. Initially, I was not sure that I would even leave out with a vehicle, but I did, however, have a specific used car in mind. Not only was I provided with the best customer service, but I walked out that same day with a brand new 2016 Ford Fusion. Mr. Mark Garcia is simply a professional and a man who truly cares about customer satisfaction. I will definitely recommend Briarwood Ford to my friends and family.

Samuel Brabant

12 de may. de 2016

We leased a 2015 Ford Edge. Bill Brenke is our sales person and he did an excellent job. Thank you.

Michael Areddy

12 de may. de 2016

Josh did a great job and I appreciated his efforts in finding the car I wanted - Mike

Michael Grady

11 de may. de 2016

We came in to purchase an Explorer and ended up test driving a few different models. Sam was very busy with other clients but was still quite attentive to our needs as well. We left that evening with a new F150 and are completely happy with our decision and the whole process. This is our 2nd vehicle with Sam and we will continue to do future business with him. He is a great asset to your company.

Berke Mcclellan

10 de may. de 2016

Moved to the Saline area 5 years ago, very close to Briarwood, started taking my car here for oil changes at the quick lane, thought I might start taking it to the dealership instead of to the quick oil places,the works oil change is such a deal I started taking it here all the time, then got the wife hooked on taking her truck in for service, she likes it and wont take it anywhere eles, I have been so happy with the service I get here that I bought my latest car from here and it will always be serviced here.

Alicia Westfall

9 de may. de 2016

I brought in my focus for a recall repair. The service was very friendly. I was very pleased with how quickly my car was ready.

David Anderson

9 de may. de 2016

Called to set up an appointment for a recall notice on my C-Max. Got fast appointment, friendly greetings,and excellent service. Best service I've seen in years. (This is our first new Ford)

Lori Flint

9 de may. de 2016

Didn't know how bad my brakes were! Trusted the recommendation and WOW! What a difference when I got back on the road! Thanks!

David Tuck

8 de may. de 2016

The only issue I had was when I got home and started to look at it I found a few things that should have been taken care of during pre-delivery. I wrote up the issues and returned the vehicle for service. They were taken care of. I plan to leave the vehicle un-used until a little later as I don't need it right now. The staff was very good during the ordering and pick up. The F-350 so far has been great!

Leo Zanese

7 de may. de 2016

Mr. Bill Brenke was very helpful in finding me a vehicle - and - working with me regarding Ford "A" plan privileges that erroneously been cancelled. Thank you Mr. Bill !!

Bettye Epps

3 de may. de 2016

I purchased a Ford Fusion. The serviceman Mr. Bill Brenke was outstanding. He helped me to eliminate my frustrating uncertainly about the purchase of a car, and as of today I give him all the thanks. The prompt manner in which he maintain his service was a pleasure to do business with him. He helped me with all my question and explain the functionality of the car. I really appreciate Mr. Brenke service.

Julie

3 de may. de 2016

I went to the quick lane for the works package. Service staff are friendly and knowledgeable. I like that I can see my vehicle being serviced and best of all, I am in and out very quickly. I trust the service and the accommodations are clean as is my vehicle upon return. I am a repeat customer and plan to continue to be.

Svensven

3 de may. de 2016

Our buying experience was pretty much as expected. I am a purchasing person so I'm used to the hard sell and Ted was a soft-hard seller. However, when I noticed that my car was missing a seat handle, Ted had one swiped off another car so I could take my Flex home. Prior to last week, I would have rated this a 3.However, Ted's service after the sale is saving Ford. Our Flex, 6 months old, has a throttle problem so prevalent that the part is on THREE WEEK backorder without a recall being issued. The car cannot be driven, and the dealership close to our home (Tom Holzer) gave my wife the runaround on a loaner for this clear warranty problem. We called Ted at Briarwood and he worked with Holzer to cut through the red tape to get us a loaner. If I ever buy a Ford again, I'll drive to Saline to buy it from Ted assuming he maintains this high level of responsibility.

J.K.

29 de abr. de 2016

As always, Tom Bicknell and the staff at Briarwood Ford went above and beyond in getting me my new fusion. Couldn't be happier.

Susan Mazzara

26 de abr. de 2016

As always your staff is outstanding! They always go out of their way to say hello and have a big smile on their faces. That is only a small part of what your dealership provides. The service has been outstanding and never have I been unhappy with work performance. When I get my car back from your service personal I know it has been treated with respect. When I leave your dealership, I know that my car is in great shape for another six months. Thank You Briarwood Ford

Veronica Dackson

26 de abr. de 2016

All employees were very helpful and pleasant. My vehicle was completed as promised.

leelynn

23 de abr. de 2016

The service we received from Ted Miller was far beyond what we expected. He was patient, helpful, friendly, and in a couple of instances fixed our issue before we could make the request. We found Ted to be very knowledgeable about cars. He made the car buying process easy. This is the third car we've purchased from Briarwood Ford and thanks to Ted we will probably be back again.

Sarah Jaworowski

20 de abr. de 2016

Courteous staff, clear explanation of service needed, clean and comfortable waiting area, service completed in reasonable length of time.

Steven Wurster

16 de abr. de 2016

Everything was amazing. My salesman knew my needs and met them before I was even in the door. I'll always come back

William Vance

14 de abr. de 2016

Staff always helps me no matter how busy they are. They know me as a returning customer and that I will be back for future work.

Matthew Muldon

12 de abr. de 2016

Amazing experience! Karl Dyke did a phenomenal job getting me exactly what I wanted and some! Very fast and willing to work with me in making the experience perfect!

Joseph Weber

5 de abr. de 2016

Ted Miller did a fantastic job helping me get my new truck.

Linda M

24 de mar. de 2016

I would recommend Briarwood Ford to all of my family and friends. I had a great experience purchasing my f150. My experience with the service was great too. The service manger went above and beyond to keep me a satisfied customer.

Richard Gilbert

21 de mar. de 2016

I headed into this dealership looking for a part for my Ford Edge, I left with a brand new F150. Rick Tanner and Briarwood treated me very well and gave me all options if I wanted to get this deal going. This is my first truck and I am glad to have leased it from here! Thanks Rick.

Susan Johnson

21 de mar. de 2016

Love Briarwood Ford - Mark Garcia is 'my' salesman. Have bought & leased MANY autos through him for 20+ years. The service dept. Paul & Ken are great! The shuttle service you offer is great & very much appreciated!

Thomas Sibert

21 de mar. de 2016

ford edge is great vehicle--love it. Our sales person Bruno is out standing--very customer oriented!

Ariana Wellings

21 de mar. de 2016

I leased a 2016 F-150 chrome package. The service I received from Mike Collins was great. I only had to look at one truck while I was there. Mike was able to clearly walk me through all the financial questions I had.

Joy Derousha

21 de mar. de 2016

I had a great experience. They changed the oil and brought the car around and the battery died. they tested it and found I needed a new battery and it was covered. Andrea didn't not have to check that out she could of just had me pay for a new battery. I really like the Briarwood employee honest work.

Adam Bergman

21 de mar. de 2016

I was able to get into a 2016 Ford Fusion. Everyone was VERY helpful and nice. KARL SWAN IS THE MAN

Mary Labuta

21 de mar. de 2016

Good easy experience. Fast and got The car I wanted. My fourth Edge.

Thomas Jensen

22 de feb. de 2016

Great job by service department and great waiting area.

John Maguire

22 de feb. de 2016

I noticed when I got home that every time I get an oil chang done it's a different price for the exact same service. Also when I called about dropping my truck off for two days to get two minor repairs done I was told I needed at least a week and a half notice. If I knew it was this hard to get work done on my vehicle I would have bought it from another dealer. Will definitely shop around with the next vehicle.

John Krzesicki

19 de feb. de 2016

Biarwood Ford makes you feel like you are at "Cheers". Everyone knows your name...

sb

10 de feb. de 2016

The staff was very informative. The write-up was done in a timely manner. My wait time for my Explorer was short (I got the Works Package). It was a great experience overall as was my buying experience when I purchased my 2016 Explorer.

Jennifer Ireland

5 de feb. de 2016

Ford Fusion, Staff did just fine, they worked with us and delivered as expected. Traded in a 2013 Focus for all of the reasons you might expect. Staff handled it well.

Allyson Cohen

3 de feb. de 2016

Dealership and sales rep were excellent. We will be back there for our next purchase.

Myra Vereen

2 de feb. de 2016

Everyone is always so helpful at Briarwood Ford. I've had my ford escape and my ford fusion serviced and maintained with them and I LOVE THEM!

Mark Ellis

1 de feb. de 2016

Fast service and competitive prices. The Quick Lane manager does an excellent job helping me track the service my vehicle needs.

Geoffry Loebe

1 de feb. de 2016

Sam was great. He helped me to get set up with everything I needed for the best possible price too. Staff was really helpful. All in all, great experience. I've already recommended Briarwood Ford to two co-workers.

Lisa F.

30 de ene. de 2016

I was very pleased with the timeframe it took to service my vehicle for my oil change. Also, I had brought the car by the weekend before without an appointment to get an oil change and have them check my tire pressure (since the low tire pressure indicator was on). Unfortunately, they were very busy, but despite that, they still addressed my tire issue that day while making me an appointment for my oil change the following week. I thought that was above-and-beyond, and really appreciated.

Allyson cohen

30 de ene. de 2016

We bought our second car from Ted Miller at Briarwood Ford. He made everything as easy as possible. This car was different from the first. We leased all of our cars and this year we decided to purchase this car. Ted made this process very easy and no stress. Not only did we have a great experience working with Ted but we felt like he was a friend. He is a special car sales man. He is there to make you feel comfortable with all your decisions by providing all the correct information. Ted made sure he took care of all the paperwork and everything else that was involved with buying our car. My husband and I came into the store signed the paperwork and drove off with our new escape. Ted Miller is the guy to use!!! We will only buy cars from him!!!

akturner

28 de ene. de 2016

Ted Miller was recommended to me by a sibling of mine. They explained to me about how nice Ted Miller was and how good he is at his job, but that was an understatement. Ted Miller is super friendly and is AMAZING with what he does here at Briarwood Ford. I explained to him how in love I was with Ford Fusions. He took the time out to learn about me not only as a customer, but as a friend. He knew how in need I was with a car and he tried so hard to get me what I needed. Outside of cars, we even had great conversations such as his penny collection and helped me start one. He taught me a lot about it and it was interesting. I came into Briarwood Ford four different times to purchase a vehicle. We came across so many obstacles, to the point where I saw no hope in me getting a car at all. One thing Ted never did was give up on me. Every time we had an issue, he went above and beyond to figure out how to solve it. We found a used 2013 Ford Fusion that I really liked and was looking forward to purchasing, I walked out with a brand new 2016 Ford Fusion. I could literally go on and on about my experience with Ted and Briarwood Ford, but just know you would be crazy to deal with anyone other than thee amazing Ted Miller. He was an angel in disguise and I would recommend him to anyone out there looking for a vehicle. "Ted Miller doesn't sell cars to people, he helps people buy cars." Special thank you from my family and I Ted, you don't realize how much you've changed my life. I absolutely love my car.

Kristine O

27 de ene. de 2016

I bought a 2016 Ford Explorer. Our salesman, AL Bell, made my car buying experience enjoyable! He was friendly,knowledgeable and easy to get a hold of when I decided to make a last minute change to my order. I will definitely recommend Briarwood Ford and Al as a salesman to my friends.

Tina Gammon

26 de ene. de 2016

I purchased a 2011 Ford Tauras. My experience was very good at Briarwood. My sales person was Rick Mancini and he was great! Very helpful, knowledgeable and diligent in wrapping up my sale. The only complaint I have is it could have been washed and detailed much better than it was and it should have had a tank full of gas.

Marvin Fogle

26 de ene. de 2016

Staff very professional and knowledgeable. Totally explained service and they gave me feedback and status of my vehicle. Very helpful and appreciated.

Ronnie Adkins

26 de ene. de 2016

I never feel like a number there, small town atmosphere, know the people I need.Ronnie Adkins D.C.

David Picard

24 de ene. de 2016

Had my 2009 Ford Fusion towed in as a no start. Service was excellent and done in a very timely manner. Staff was extremely helpful.

Caroline Peck

22 de ene. de 2016

Experience was great! Problems were fixed, but no my drivers side window doesn't close all the way until I try to close it for a third time. While that is charming, I will be stopping by tomorrow morning to have it take care of.

Dylan Schroeder

22 de ene. de 2016

2010 Red Candy Ford Ege, the service was about a 9/10, and the staff was helpful.

Larry Twork

22 de ene. de 2016

The staff is always Friendly and the newly remodeled waiting areas and showroom are very nice.

Conor Terry

20 de ene. de 2016

Requested work done in very timely manner. I appreciate the attentive service staff.

Randolph Perry

19 de ene. de 2016

This was actually my first experience with Briarwood Ford. I walked into the dealership not expecting to buy a car, but wound up ordering two--the experience was that good. My salesman, Sam Falk, and the Sales Manager, Tom Bicknell, were wonderful. They made the ordering process easy, kept in touch while I was waiting for the car to be built (the first of the two I ordered, a Mustang GT350), and gave me a great delivery experience. I can't say enough about how great the experience was.

Linda Strodtman

19 de ene. de 2016

It was efficient, quick service as usual. Thank you.

Regan Mack

18 de ene. de 2016

I bought a Ford Fusion Energi. The car is great, but I think the sales staff needs to be better educated on the product, as well as some of the auxiliary products. After the test drive and decision to purchase, the financial details and paperwork were attended to quite efficiently, which I loved. But I wasn't told a lot about the car, and the owner's manual failed to detail some of the differences between a standard Fusion and the Energi. I had to come back to the dealer because how you open the gas tank door and how it tells you to do so in the manual are different. The first day I walked in, I wanted side-window deflectors installed. On the Ford website, it is a feature that's available on the build-a-car part. I asked about it and was told the salesman would get back to me. I'm still waiting three weeks later. Apparently it is not a common request, but the salespeople should be educated on all available products.

Sherrie Saksewski

15 de ene. de 2016

I was totally impressed with my service. Andrea is phenomenal with to work with and I appreciated that the porter retrieved my car when it was done and pulled into the service area instead of out in the wind and snow. I was also impressed my washer fluid was filled which was not required. Andrea walked me over to the cashier window to checkout when she could have just pointed in that direction. Awesome service!!!!

Edward Sala

15 de ene. de 2016

As always the service is great, and they get the job done in a timely manor.I have a 2008 Ford Focus and I have had all the service done at Briarwood Ford. I will continue to do so as long as I own this car.Ed Sala

Ronald Sparrow

14 de ene. de 2016

We have always had a good experience and Mark Garcia has always been there to help and advise us.

Thomas Granica

14 de ene. de 2016

Our sales person Josh Maxam was the most helpful salesperson we have ever dealt with in a car dealership. He made purchasing a vehicle a fun experience rather than a hassle many salespeople do. Josh treated us very courteously and fairly and I would certainly recommend him and your dealership to anyone.

Daniel Raimi

12 de ene. de 2016

Ken was a fantastic partner in helping with our Focus. We have been to several repair shops to try and address our problems and Ken was the first to take the time to listen and diagnose the problem correctly. Our brakes are sounding right for the first time in about a year. Thank you, Ken!

Tom Dasovic

12 de ene. de 2016

I brought my truck in for an oil change and was impressed with the level of service given to me. Briarwood Ford really makes their customers feel important. I ended up having a 15,000 mile checkup on my truck and was very pleased with the entire process.

Marie Underwood

10 de ene. de 2016

I waited hours for a oil change. That was after I made a appointment online at 9am. I was there at 8:35 and lefted after 11. The service guy told me that my online appointment didnt show up on your end . Thats a issue.

K

8 de ene. de 2016

The service was fine. I appreciate the written recommendations for upcoming maintenance on the vehicle. However, since they've eliminated the "works" package, the price for routine maintenance has gone up a lot, and I likely will go elsewhere for my oil changes from now on.

John Slagle

8 de ene. de 2016

Matt Foley is always a joy to deal with. first time he ever missed a time estimate, he said 1 hour, it took 2.

Carol F

8 de ene. de 2016

I was pleasantly surprised that they were able to fix my car the same day. I was not expecting that, but it sure made my life easier this week!

Jay Baron

7 de ene. de 2016

Your drop in service was fast and efficient. thank you.

March Wells

7 de ene. de 2016

The service has always been very good at Briarwood Ford. Thank you.

A2 Dad

5 de ene. de 2016

Great experience buying our 4WD Escape at Briarwood. My sales consultant Al was extremely helpful and sensitive to our needs (time constraints, learning on the new SYNC system, etc.).

Mark Richards

5 de ene. de 2016

Mike Collins did an outstanding job of handling my order. He is professional, efficient, knowledgeable, and personable. My new F-250 was delivered spotless, so thanks to the guys out back for doing a good job.

Jeff

4 de ene. de 2016

I came into the dealership to look at a specific car. Before I could guess where to go, Ted Miller asked if he could help. Help he did. He found the car I wanted to look at and quickly took me to it for review. I was in a hurry that day, but Ted asked when I could return and I bought the car. Completely hassle free. No one tried to sell me a different car, move me up, sideways, or anything else. I would return for all my future car purchases and recommend Ted as your buying person.

Diane Fox

4 de ene. de 2016

Ford Focus 2014 needed 20,000 mile tune up, Efficient and courteous service

Michael Westfall

4 de ene. de 2016

Rick Tanner was very professional and thorough. I would be very happy to buy a car from him again... however I don't need one right now LOL!

PS

4 de ene. de 2016

Matt does a great job in Quick Lane. Got me all set up with new tires for my fleet car.

kpaul24

1 de ene. de 2016

From the moment I walked through the door and met Ted Miller for the first time, I knew that this was going to be a smooth process. He helped guide us in choosing the vehicle that suited our family's need the best without pushing or rushing us. Once we made the purchase, he was very helpful with answering any questions we had and explaining all of the features our new Explorer has. I would definitely purchase from Briarwood and Ted in the future.

Elaine Kremposky

31 de dic. de 2015

I was happy to have work done in timely manner. Brake parts were at the site and both Quick Service and brake work were done between 7 am and 11:45 am.

Rita Rendell

29 de dic. de 2015

Service was okay and staff was great. Took less time than I thought.

Robert Watson

26 de dic. de 2015

My salesperson Larry Gakle was fantastic! I will definitely be a repeat customer of Briarwood Ford

Jack Carlson

26 de dic. de 2015

Great overall experience car was great customer service is great just really enjoyed the experience

James Widmark

25 de dic. de 2015

During my car buying experience Ted Miller took all the spooky out of. When we were waiting for the other departments to finish their end of everything Ted explained the in and outs of what was gong on and what was going to happen as well as to what the out come was going to be. I would recommend that everyone that is looking for a new car stop into Briarwood Ford and talk to Ted.

William Menghini

25 de dic. de 2015

Larry was knowledgeable and professional and provided great service

Curtis Esper

24 de dic. de 2015

My sales rep was great. He was the only one who acknowledged me when I walked in the showroom. I told him what I needed after I just left the Chevy showroom and what they offered me. My sales rep there was great too. I went with Ford because Bruno sold me on the escape. Will be using him for future products.

Joan Ellison

23 de dic. de 2015

Our experience with the purchase of our new F150 truck was excellent!!Our salesman Josh was the best he treated us in a way that made our experience very comfortable! He made a friend and a customer with us both.We would highly recommend Josh and Briarwood Ford for anyone looking to purchase a new vehicle!!

Terry Mathieu

22 de dic. de 2015

I have been coming to Briarwood Ford for my vehicles, oil changes, and many service items for many years, now. I believe building a rapport with a dealership is helpful, and I trust them more than most independent shops, where I feel uncomfortable because the workers are chatting in some foreign language I can't understand.

Stephanie Oprescu

22 de dic. de 2015

Came in to get the oil changed and the first night there were too many people so I couldn't get it changed before closing. Came in the following night and the staff recognized me and gave me a discount because of the inconvenience of having to return---which was unexpected and really appreciated!

Marygrace Liparoto

22 de dic. de 2015

Rick Tanner's prior email and communication inquiries makes the purchase when I walk into the showroom effortless and paperwork simple and quick Which is my preference.

James Widmark

21 de dic. de 2015

Ted did a fantastic job taking the spookiness out of the car buying process. Ted made the whole process seamless, no bumps, no hick ups or misses!

Lawrence Wolfe

21 de dic. de 2015

2016 EscapeBill Benke (salesman) did a very good job with my sales experience.

Mary Ann Dark

21 de dic. de 2015

Paul helped me check in and had very good advice. He gave me good prices and made sure I was aware of rebates available. The work that was done was done well and I had no complaints.

Andrew James

19 de dic. de 2015

Pretty Good! We went in earlier than our scheduled appointment and I was seen early.

Scott Dubois

18 de dic. de 2015

Awesome service. Had my oil changed Great customer service. I was in and out very quickly

Maureen Cummings

16 de dic. de 2015

Great customer service, kept me informed of time line of service completion.

Emily Benson

15 de dic. de 2015

Mike Collins is a great salesperson; in addition to being kind, honest, and a pleasure to work with, he is very knowledgeable about the vehicles and current Ford incentives, and works hard to be sure people are getting a vehicle they will love at the best price possible. He goes above and beyond expectations. When I hear people talk about their experiences at other dealerships, I always feel very lucky to have worked with Mike Collins at Briarwood Ford, because it's always a positive experience, and I never walk away feeling uncertain or lacking trust. Thanks Mike Collins and Briarwood Ford for being a shining example of what salespeople and dealerships can be. I plan to continue working with Mike Collins and Briarwood Ford for future vehicles. This is the 2nd vehicle I've leased through Briarwood, and my parents also lease through Briarwood.Before my first lease at Briarwood in 2013, I had been turned away quickly from other dealerships based on lack of credit history, not very long with my employer at that point, and maybe my age. Most dealerships couldn't wait to get me out their door since I wasn't their ideal customer and it seemed like they viewed me as a waste of time. Their loss was Briarwood's/Ford Credit's gain, because my car payment was my #1 priority since the car was needed as transport to my job. I set payments on automatic withdraw so I would never be late, and now I've built my credit score and reputation with Ford Credit. Due to Briarwood Ford and Ford Credit taking a chance on me when others wouldn't, and Mike working hard to get me into a lease, I am very loyal to Briarwood Ford. Thanks again! I am loving my 2nd leased vehicle from Briarwood Ford, a 2016 Ford Escape.

Isabella Lemos

15 de dic. de 2015

It was my Explorer 20k review, very good and fast.

Barbara Richmond

14 de dic. de 2015

Experienced some problems with the Sirius Radio, but the problem was rectified in a timely manner by the deakership. Service appreciated by me.

James Widmark

14 de dic. de 2015

Through out the buying process Ted Miller was there for every step that was taken. His steadfast knowledge and confidence never faltered. When Ted needed to turn my paper work over to others he filled the space with conversion of how the buying aspect worked. Teds adherence to my needs and the clearing up of the fuzzy parts of the buying process was nothing less than fantastic, Ted took the scary out of this process! Teds commitment to me, as the customer was/is nothing less that commendable! Thank you Ted! James Widmark

Linda Westbrooke

12 de dic. de 2015

Great staff. Esp Matt Foley! Always friendly & helpful

Barrie Engler

10 de dic. de 2015

Andrea is very helpful in person or on the phone every time ive brought my car in to be serviced.The driver of the shuttle was also friendly. I had a pleasant commute with the two other passengers and him.The repair took three days as we needed to wait on a part to be ordered, but at this particular time, it was not too bad of an inconvenience to me.Great Job!

Trisha Painter

8 de dic. de 2015

I was able to get 2 services taken care of on my auto in one day.

Constance Schenk

7 de dic. de 2015

Courteous fast service from Hal. Wish service costs were less?Hard on the pocketbook. But repair was done well. ?

Phil Bromley

7 de dic. de 2015

Matt Foley is very courteous and professional. We appreciate that!

Bethany Trainor

7 de dic. de 2015

Recently leased a Ford Fusion and was a smooth and easy process. Josh was a great point of contact to work with. Thank you!

Shangshyan Liao

5 de dic. de 2015

Very good customer support and communication. I was informed when the service was done and the shuttle was arranged right away.

Alicia Maxwell

4 de dic. de 2015

In and out same day parts were on hand.. Factory service.

Jill Anderson

4 de dic. de 2015

Service was fast. Staff were very helpful! Facilities clean & cheerful!

Norbert Reysz

3 de dic. de 2015

I bought a ford escape. great value. process was smooth, friendly and fast. I would like to thank Ted Miller for his help buying the car in a very professional way.

Leola Richards

2 de dic. de 2015

I purchased a 2016 Escape. My salesman, Larry Gakle explained all of my options on the car and my options on rebates and financing in a clear understandable manner. When I picked up my car, he spent time explaining how all the "gizmos" worked and reset my key-less entry code for me.He did such a great job that my sister, who was dropping me off to pick up my car, got to talking with him and ended up test driving a car and after returning with her husband, later that day, she too bought a 2016 Ford.The only negative part was having to listen to all the extended service options.

Laurel Colatruglio

2 de dic. de 2015

It was as I expected. The service is always fast and professional.

Mark Garrett

1 de dic. de 2015

Good service. Because I had an appointment my vehicle was taken right away and the service was completed in a reasonable amount of time.

Kim Thompson

1 de dic. de 2015

I didn't purchase my 2015 Explorer from Briarwood Ford, but they have done a nicwhile job servicing my vehicle. Would recommend to friends.

Gerald Auth

1 de dic. de 2015

Great service. Friendly staff. Nice waiting room.

Conor Terry

30 de nov. de 2015

As always, the staff was attentive to my concerns and vehicle was serviced in a most timely manner.

David Clark

26 de nov. de 2015

This is my Third Ford product. Each time Briarwood has help keep my cars well maintain for many years of service .The Front service crew and Andrea who assisted with my service do well to serve your dealership. Ford has a better Idea.

Ronald Boldman

24 de nov. de 2015

Normal maintenance of Ford Escape. Excellent service.

Erich Jensen

19 de nov. de 2015

Clean, friendly service center. It took 2 hours for oil change, routine fluid check, and recall.

Kenneth Evrard

18 de nov. de 2015

Purchased a 2015 F-150, love the truck and Ted Miller was great, both before the sale, during the sale and after the sale. He will see me again as well as friends of mine and anyone I hear looking or thinking of a Ford

Franklin Smith

14 de nov. de 2015

they said it would take approx. an hour or more, but they were done in 45 min,amazing to me.Briarwood Fast Lane is #1 in my book.

Jeffrey Castro

13 de nov. de 2015

Recently took my focus for a unscheduled oil change on a Saturday morning 10:00am. I asked how long will might take, it looked relatively slow. The check in technician told me about an 1 1/2 hour but lunch comes at 11:30am so it may take longer? I almost left at that point but I expressed please, you are not very busy today from what I see. It took 1hour and 15minutes. It appeared to me I was more of a problem and in the way than a customer. Should be aware you are there to provide service not tell customers lunch is first. there was multiple mechanics do they all eat at 11:30am? Also, workers made coffee for themselves while us few customers just sat in waiting area with empty coffee pots. it was rude.

Eric H

13 de nov. de 2015

Both your Service Department and Sales department go above and beyond my expectation. I feel i am treated like an equal and person that matters. To me the excellent service i receive is the reason i will continue to be a Briarwood Ford Customer for all of my vehicle needs.

Emory Reese

13 de nov. de 2015

Service was great. Vehicle was completed on schedule. Staff was exceptional,

Connie Jackson

12 de nov. de 2015

I was satisfied with the service I received from Briarwood Ford and as always, look forward to my continued service with them.

Betty Howell

12 de nov. de 2015

I was pleased to have the vehicle tasks finished in 1.5 hours. I was told the rear axle inspection would take up to 2 hours. I added an oil change and got the vehicle back in less thank 2 hours!

Richard Wenk

12 de nov. de 2015

service was great and the service people were very frendly

Andrew Holly

10 de nov. de 2015

We purchased a 2015 F150 from Larry. I would recommend him and Briarwood to everyone.Best car deal in my several car purchases. Friendly, quick, and listened to our needs and wants.

Nicole

9 de nov. de 2015

Timely service with excellent communication about status.

Jane Chargot

7 de nov. de 2015

my husband and I leased a 2015 Edge, and we found the process very easy, everyone very helpful, and our Edge just awesome. Thank you!

Sue Adams

7 de nov. de 2015

Very friendly and helpful staff. Also had me on my way when they told they would. Will definitely be back.

Jeff

6 de nov. de 2015

The work was completed, as requested, and at a very competitive price. Easy to do business with this operation.

Thomas Sibert

5 de nov. de 2015

excellent service & excellent people!! tech writer always provides outstanding service.

Katelyn Young

5 de nov. de 2015

I had my vehicle serviced at Quick Lane. I've never had anything other than a pleasant experience with those who work here. The gentleman I spoke with over the phone to schedule my appointment recognized my name/vehicle and made a point to introduce himself as the one who scheduled me, which I felt was very thoughtful and made me feel like an important customer. I had two factory recalls on my vehicle and unfortunately they only had time to do one of the recalls (but they picked the most important one, thankfully) so I'll have to come back again soon to get the other one finished. Other than that I had a great experience!

Alexander Kinnee

5 de nov. de 2015

2016 Fusion 2.0L Ecoboost. Service was good. The staff was helpful.

Angelos Constantinides

4 de nov. de 2015

We leased a CMAX Hibrid. Service was great. The staff was helpful

Sharon Ortell

3 de nov. de 2015

We own a 2014 Ford Escape. The service seems to have taken care of the problem. As always the staff are all very helpful and polite. Especially Ted Miller who sold us our car!!!!! This man goes over and above the call of duty!!!

Monica Webster

2 de nov. de 2015

The staff was very responsive and helpful to my needs. Jeff was able to loan me a demo vehicle while the issue with my battery was diagnosed.

David Anderson

2 de nov. de 2015

We initially came to test drive the C-Max. We were so impressed we chose to purchase the car. All staff were helpful and very knowledgeable and friendly. We love our car and are telling others of our experience.

Marissa Rogers

1 de nov. de 2015

I came in for an oil change on my F-150, and curiosity brought me to the showroom while I waited. I was tired of spending 150$ in gas every two weeks, so I inquired about the hybrids. I fell in love with the Fusion and have been happy ever since!

Beth Minick

30 de oct. de 2015

Seeing Andrea when I bring in my 2002 Ford Explorer for service is like seeing an old friend. She is so helpful and friendly. Briarwood Ford always does a great job. I am also extremely thankful that they had someone to give me a ride home and come and pick me up the next morning when I had to leave my car overnight. Thank you so much for all that you do!

Cynthia Trent

29 de oct. de 2015

I appreciated the time my salesperson, Josh Maxam, spent with me explaining different options before I decided what I wanted. He was patient and informative. He was also very efficient with the paperwork. Upon delivery, he spent time helping me get familiar with the equipment. I appreciated his time and attention to detail. About the vehicle.....I love, love, love it!! So happy with everything.

Victoria Theisen

28 de oct. de 2015

Rick Tanner does a great job............................................................................................................

Janet Miller

28 de oct. de 2015

I had an appointment to get new tires on my 2010 F150. Paul Mazzara had arranged the date and time for me. As usual, everything went like clockwork. I left the truck with Paul telling me he would call when the tires had been replaced. He called later, we picked up the truck and all is good!

Stanford Perry

28 de oct. de 2015

got the works package and had a oil seal leak fixed received a loaner car for the repair which was nice the work was done on a 2015 escape. the service tech was very nice and informative

John Cotner

28 de oct. de 2015

I purchased The Works for my 2012 Taurus. B-Ford's Service Dept. did a great, fast job.

Sissel Bridges

28 de oct. de 2015

I had a big nail in my tire, they took me right in, and fixed it all for me. Thank you!

Steven Tasson

28 de oct. de 2015

Keep up the good work!My employer will be moving to Romulus next April. When my car needs more than an oil change - when you have to have it for at least one day - what do you suggest? I want to keep using Briarwood Ford for service.

Shangshyan Liao

27 de oct. de 2015

The service advisor had very good understanding the needs when we discussed few days earlier. The car was completed as promised. Good customer service to provide the pickup service.

Douglas Schantz

27 de oct. de 2015

Bought a 2016 Escape SE from Briarwood. Returned to our Ford salesperson, Mark Garcia, who once again was knowledgeable and friendly. Delivery experience was quick and exceeded my expectations. At delivery, Mark had everything prepared and oriented us to the car, just as we needed!

Mr.C.

25 de oct. de 2015

I worked with Ted Miller. He made me feel right at home and worked with me to find the best vehicle for me at the best price. I am very happy with my experience at Briarwood Ford and I will most likely keep doing business with them in the future.

Anne Smith

25 de oct. de 2015

Had a major repair and Service guided me through each step along the way.

Lamar Hankamp

24 de oct. de 2015

Leased a 2015 Escape; significant problem handled excellently as well as routine maintenance. After experiencing such great sales and repair from the dealership purchased a new 2015 Edge.

Don Terry

22 de oct. de 2015

As always, Paul was attentive to my situation and had everything completed when promised.

Douglas Brown

21 de oct. de 2015

I was impressed by the fast and courteous treatment I received when I brought my 2014 Fusion in for its 22,500 mile service. Not only were my ordinary needs taken care of but also the recall issue and my problems connecting my phone to the Bluetooth system.

Scott

20 de oct. de 2015

For many years, I have tried to avoid your regular service department. In my opinion, the service advisors are about the worst I had ever dealt with (except when Marty was out there). I know what it is like to work on that side of the service counter, as I did it myself for a Lincoln dealer for several years.But about 4 years ago, I stopped into QuickLane and had my first (of many) dealings with Matt Foley. He is by FAR the best thing to EVER happen to Briarwood's service department. No matter what the situation, he is polite, professional, friendly and helpful. I have never had a problem dealing with Matt.

Delaney's Mom

18 de oct. de 2015

Mark Garcia was recommended by a close friend. He helped my daughter choose a safe vehicle and was very informative and kind. Thank you Mark

Al D.

16 de oct. de 2015

Recall and routine maintenance on Escape. Quick in and out, on time, no issues. Perfect.

Thomas Shields

16 de oct. de 2015

I have been working with Bill B. for the past few purchases. I appreciate the attention to detail and care that he provides me as I find a vehicle suitable for my family. The customer service is what keeps me coming back to Briarwood Ford.

NW

16 de oct. de 2015

I sometimes feel rushed when explaining additional concerns other than the oil change and not fully satisfied anything has been resolved. Very frustrating that parts are not available for my recall issue too.

Ronald Ely

14 de oct. de 2015

Transmission took some time for parts order, but is expected. I recieved a free loaner car (cool). Seems to be fine and all is good. I am a happy camper.

Terry Mathieu

13 de oct. de 2015

I purchased a 2016 Mustang convertible. It is fantastic! It is so smooth and quiet, you can't tell its a convertible with the top up! Took a highway trip right away and got 28.5 mpg, before it was even broken in! It has many, many amazing features, too. Our salesman, Karl Dyke, did an excellent job, from taking the order to delivery. Would recommend him, and Briarwood Ford, to anybody!

Kathryn Riley

12 de oct. de 2015

Our experience was very nice. We went in not knowing what we wanted. We told the staff member what we wanted in a vehicle and he let us test drive an Escape. It had everything we asked for and some extras too. When we went back into the dealership he sat right down and figured out 2 different ways for us to get the car. He showed us what we would be able to do to get the car and when we decided on an amount he printed up all the paper work and got us into our car the very next day. It was late when we finally decided to get the Escape and we had to contact our insurance co. before we took it home. It was so easy and pleasant. We certainly will come back for our next vehicle. Thank you for a great experience.

Nora Wright

12 de oct. de 2015

I had a recall notice. Plus I needed regular maintenance service. It was all handled efficiently and I got back a clean car. Thanks.

Susan Mazzara

9 de oct. de 2015

I have been coming to your dealership for years. Your staff have become like family and your service advisor Paul Mazzara is beyond excellent!

Elden Relitz

9 de oct. de 2015

Everyone was great. Every thing went well. Thank you,Elden

Sean Egmon

9 de oct. de 2015

Ted did a great job listening and working the numbers to get me into a my new car. Hassle free buying experience! Hope your quick lane becomes less of a hassle...

James East

9 de oct. de 2015

I have a 2012 Transit Connect, purchased at Briarwood Ford in Saline, MI. The last three times that I had my oil changed and tire rotation there I lost a hub cap with in miles of the dealership. I had my tires rotated there this last Monday Oct. 5th, 2015. And like I said two miles down the road I stopped at a store and a cap was gone. Next day the same. The dealership said that they would replace the hub cap... But now I am out another cap the following day. Not Happy

samm1

7 de oct. de 2015

We came in looking for a Focus at a good price and Ted Miller helped us out with finding a car. He was very helpful and the process was quick and easy. I absolutely love the car and I'm very grateful for Ted's help. We got the car at an affordable price and having the car has just been wonderful.

J. Constantinides

7 de oct. de 2015

Leased a 2016 Ford Escape SE. Great car! Even better, though, was the OUTSTANDING customer service provided by sales rep Bill Brenke. From the get-go, he impressed me with his knowledge and expertise of the products he sells and the in's and out's of leasing. Even better, he brought a genuinely personable enthusiasm to the table rather than a pushy sales pitch. Because of the incredibly positive experience I've had working with him, I'll recommend him and Briarwood Ford to anyone looking for a new car.

Pat Nemacheck

6 de oct. de 2015

Good job as usual by Paul Mazzara and the tech guys.

David Roberts

6 de oct. de 2015

The wait time was OK and setting a time to replace recalled parts was fine also.

Jon Maninga

4 de oct. de 2015

the employees were very helpful and courteous. the cashier process was fast and easy

do not use my name

4 de oct. de 2015

We stopped by to LOOK. Ended up buying. Bought a vehicle on the lot. Our sales person Pat Collins was very cordial. Very helpful without being over bearing. Very knowledgeable about Ford processes, etc. Thanks. Do not use my name.

James Nuyen

3 de oct. de 2015

I purchase a 2010 ford truck low miles , Good price

Margaret Riley

1 de oct. de 2015

Mark Garcia always helps me find the perfect car for me. Pays attention to the smallest details. Thank you!

Janice Thompson

1 de oct. de 2015

The staff is always helpful and the service is always first class. I have been served by Briarwood for years. Thank you!! Janice

Joan Schindler

1 de oct. de 2015

Have been pleased with the service and care of our cars in the past and present. Thank you.

Deborah Evans

1 de oct. de 2015

Original contact made me feel like my problem was not that important, I was told I could leave my car but others had made appointments. I made a call to my salesperson since I had only had the car 6 months and then received a call from service manager which seem to make the process move quickly. Turned out it was a software problem that could of potentially been tragic since it shut my car down for no reason and at any time.

Cindy Maggetti

30 de sep. de 2015

Paul is who made my experience excellent!!! When I first called he took the time to explain why I feel a hesitation with my Focus. And he explained it so I could understand! Then when I came in for my appointment he was very very nice and made me feel very comfortable. The service area is very nice and welcoming. Paul continued to be very nice and patient with my questions and concerns. You can tell he loves his job and the Ford company. You should be very grateful to have someone who cares so much about his job and your company. I was convinced my next vehicle was going to be a Jeep but now I may reconsider because being a woman I feel I can fully trust Paul with my concerns and not felt like I don't know anything. That is very important to me. I would definitely recommend your service area and Paul. Best auto experience I have ever had!!! Thank you for asking...Cindy

Gail Wilson

30 de sep. de 2015

The salesman was very helpful and had everything ready to complete the deal.

Jan Hooper

30 de sep. de 2015

The staff has always been good, friendly and knowledgeable. They have always treated me respect and kindness.

Nickolas Farmer

29 de sep. de 2015

Ted Miller is one of the best salesmen I have ever met. He worked with me the entire way and he did his best to ensure I got the best possible deal. Thank you so much Ted and from now on I know exactly who I am buying cars from.

Essra Moussawi

29 de sep. de 2015

Very happy at Briarwood Ford dealership! Larry is the best!

Kanade Mishina

27 de sep. de 2015

The staff was very helpful with my Nissan Murano 2003.

Douglas Young

25 de sep. de 2015

I purchased a 2015 Ford Edge on 9-18-2015. I am extremely happy with this automobile... I can say dealing with Ted Miller was a real pleasure! Mr. Miller is very willing to help when you need it and you feel absolutely no pressure! I would definitely want to deal with Ted Miller on future automobile purchases.

Katherine Kelly-alberdi

25 de sep. de 2015

Ken was very helpful to have the problem identified and scheduled for repair. I was given a nice loaner car for the couple of days my car was being repaired.As much of an inconvenience it can be to have my car 'in the shop', Briarwood Ford made it easy.Thank you!

Susan Tessmann

24 de sep. de 2015

Staff was nice, driver was great only problem is they didn't hook up the air conditioner compressor and I had to return the next day to have it hooked up. Ken was great and had it fixed right away.

Brian Zook

24 de sep. de 2015

I was about an hour late bringing my car in and they still made time for me.

Ranger driver

24 de sep. de 2015

Great job had new tires put on what a difference in the ride.

Erik Atman

23 de sep. de 2015

Andrea was quite helpful and provided excellent customer service. I also appreciated my Briarwood points, which apparently expired, being redeemed after she asked the girl at the check out desk to make a call regarding my points. Thank you,Erik

Isabella Lemos

22 de sep. de 2015

Very good staff and timing. Cold coffe, but it was ok

Laurie Mueller

22 de sep. de 2015

you fixed our car, but the 2 day wait to even look at it, was inconvenient

Tammy Staub

22 de sep. de 2015

I did a lease pull ahead and got an Edge. Great car. My sales person was great in finding me the best deals.

Susan Wagner

22 de sep. de 2015

Mark Garcia is fabulous to work with. He always knows exactly what is best for our family & gives time and patience as needed. Thank you, Mark!

Pat S

21 de sep. de 2015

Was able to get my recall done at the same time as my oil change- appreciated not having to come back for a second appt on a different day.

Heather Carni

18 de sep. de 2015

Josh was very attentive and helpful. Our buying experience went very smoothly.

Stanford Perry

16 de sep. de 2015

purchased 2015 escape brought in for recalls and axle seal leak whrn oil was done by another dealership and you found that it was the power train unit that is why we we go 22 miles to your dealership for service. Your service person was very helpful. And the power train unit had to be ordered.

Jeanne Hess

14 de sep. de 2015

The body shop did a fine job repairing my Fusion after it was stolen & damaged. They did everythingrequired & it looks great. It was also done in a timely manor.

John F

9 de sep. de 2015

My wife and I recently purchased a new 2015 Ford Focus from Briarwood Ford, and we want to acknowledge how pleased we are with this purchase. We also want to communicate how much we appreciated the professionalism, in-depth knowledge, and pleasant manner of our Sales Consultant, Mr. Ted Miller. Our experience with Ted was by-far for me the best experience that I have had related to a vehicle purchase. From the start, Teds easy-going, non-pushy demeanor was very welcome to us, and he personally made things go smoothly, from beginning to end, culminating in our decision to purchase. His knowledge of various vehicles was quite impressive, and all of our questions were answered quickly and completely by Ted. We would very strongly recommend Ted Miller to anyone who was considering a vehicle purchase, no matter how far along they were in that decision process.

Philip Bondie

9 de sep. de 2015

I ordered a 2016 Explorer. It came in about 6 weeks. Service was excellent, review of the features of the car done well. It was filled to full with gas and ready to go. Good experience all around.

Mark Valentine

9 de sep. de 2015

Larry was great to work with and keep us up to date during the entire timeline for ordering our 2016 Explorer. We even had a terrific interaction with Rick? the used car guy. We have been loyal customers for our last 5 vehicles and will be back

Joyce Wild

8 de sep. de 2015

I Love my new 2016 ruby red escape!! It drives (handles) like a dream, couldn't be happier! Our sales person Bill Brenke was the best I think he is very helpful, we have bought our last several cars from him ! he knows all about the vehicles he deals with. He will go the extra mile for his customers. I want every one to have one like this.

Mark Tuneff

8 de sep. de 2015

The salesman listened to our preferences and helped us without trying to sell us on something else.

Anita Belmore

6 de sep. de 2015

The best salesman ever. To the point, informative, and very professional!

David Sveska

3 de sep. de 2015

It was all good ! Ted Miller is the best sales person I have ever worked with .My new F150 is better than I read it would be .I had a nice f150 to trade in and got the price I wanted for it ...that is what made the deal go though .

Amy Brown

3 de sep. de 2015

I purchased a 2015 Focus. I picked the car out online so I knew exactly what I wanted. Mike Collins was not only friendly and professional, but he didn't try to sell me on anything I didn't want and also made sure I was getting the best deal possible. This car buying experience was hassle free and I was given the rate I was promised from the beginning. The car even came in earlier than expected! All around I am satisfied with the service I received and the car!

Larry Strawser

2 de sep. de 2015

Excellent, the service writer was great, she did a excellent job getting me out on time.

Cristy Craig

2 de sep. de 2015

My experience at Ford was exceptional. My sales representative, Ted Miller, was sincere in trying to help me and worked with me to get a good deal. It felt as though he genuinely cared about me as a customer.

Shanda Pearson

2 de sep. de 2015

My service was excellent. I had a short wait time. The waiting room was comfortable. I have zero complaints.

JoAnn K.

1 de sep. de 2015

I had an excellent buying experience with this dealership and salesman Rick Mancini.

Diana Lauchu

1 de sep. de 2015

Andrea Kenerva, Roger, and the guys over at Briarwood Collision are wonderful! Everyone was super helpful and kept me well-informed!

Edward Sala

1 de sep. de 2015

Focus in for service. Service is as always excellent. Staff is always helpful. My focus is closing in on 100,000 miles and still runs great, all of the service is done at Briarwood Ford.

Susan Johnson

1 de sep. de 2015

Always a Happy Customer at Briarwood. Mark Garcia is the best, I've been buying autos from him for 20 yrs. The service department, Paul & Ken are great guys to work with. They all go the extra mile to make sure I'm satisfied.

Samuel Brabant

1 de sep. de 2015

pleasant staff, very attantive, clean dealership, great location....

Terry Butler

31 de ago. de 2015

It was very nice that I could get in for an oil change in the spur of the moment.

Nicholas Podlaha

31 de ago. de 2015

I recently purchased a 2016 Fusion SE from Sam Falk. Sam was very patient, knowledgeable, and understanding with all of my questions and concerns. He took a lot of time to really explain what I was getting. Sam also let me take several test drives so I was very comfortable with my final purchase. I couldn't be happier with my new car. Thanks Sam!

Sheila Matthews

29 de ago. de 2015

I bought a Ford 2016 Escape. I really like the service there at Briarwood. My sister highly recommended them, and even though they were a ways away to go to it was worth it. I hate all the waiting and paperwork, though I know some have to be done. Bruno and Tom had everything ready to go, everyone was friendly and pleasing, there was no pressuring whatsoever. Bruno explained everything to me on the paperwork and on the car. I don't remember getting that much info all at once, and understanding it all. I did not feel like I was sitting around and waiting, and waiting. I have a hearing problem and they were great about speaking up when I said I did not hear them. I have in the past, had things explained to me, and a year later discovered what something was, not this time, I don't think Bruno missed a thing, and if I had a question he had an answer for me. So nice. So thanks Bruno and Tom, and for a great dealership.

Sandra Haas

29 de ago. de 2015

Took my 2015 Escape in for recall service. Arrived for my scheduled appointment at 9:00 AM and was on my way in just over an hour. Had two recalls done so I was impressed that the work was done so quick. Staff was right there when I went in and got right on it apparently. Staff was great explaining what was being done and were certainly helpful and polite. Thanks!

Majella Kerr

28 de ago. de 2015

It was really busy and when they took my keys they didn't tell me how long. After about a half hour someone else asked and we were told an hour and a half. When my car was done the person to check me out wasn't around, I waited for about 10 minutes. I didn't receive a report as to what they didn't and how my car was doing, such as tire and brake wear that I've received at other Ford dealerships.

Jane Dillard

27 de ago. de 2015

I purchased a 2015 Fiesta...a really pretty one by the way and was helped by Pat Collins. I had reached out to him with the financial criteria that was best for me and he exceeded that with a lower payment than I required! I love this car and I love Pat!! Thank you Briarwood Ford for hiring honest and helpful sales people as I know of others that work for you that work with the same ethics as Pat does.

Sandra Bialowicz

25 de ago. de 2015

My recall was done in less time than was estimated. Steve at Briarwood Ford was his usual charming self. My husband and I were very happy with our service. My only suggestion would be, in situations such as recalls that my car could have been returned to me washed. I know this is a small thing however, I had to do a lot of rearranging of my schedule to take care of this recall. When I asked the porter if I could have it washed he said, "sure!" However there were 2 cars ahead of me and I didn't want to wait. He said it would not have been a problem if I would have mentioned it earlier. I feel a free car wash should be standard customer service on all recalls.I would like to emphasis that everyone I spoke with that day was extremely nice and I will definitely be back,

Janice Hasselbring

25 de ago. de 2015

The handle on the back door of the Escape had loosened as well as the panel it was attached to....I waited about 50 minutes and I was taken care with no charge which I appreciated. Thank you!!

Jackie Fronczak

25 de ago. de 2015

I just want to send a HUGE thank you to Ted Miller :) Ted is not only professional at his job but he really cares about you. Ted listens to you and works hard to get you the best of everything. He puts 100% effort into making your experience at Briarwood Ford pleasant in every aspect. I am so glad I was introduced to him and will NEVER deal with anyone else again. I will also send all my friends and family to him. Thanks a million TED MILLER!!!!

JACKIESF15

25 de ago. de 2015

I just want to send a HUGE thank you to Ted Miller :) Ted is not only professional at his job but he really cares about you. Ted listens to you and works hard to get you the best of everything. He puts 100% effort into making your experience at Briarwood Ford pleasant in every aspect. I am so glad I was introduced to him and will NEVER deal with anyone else again. I will also send all my friends and family to him. Thanks a million TED MILLER!!!!

George Wellings

22 de ago. de 2015

Great job as always..................................................................................................

William Engelbert

21 de ago. de 2015

As always, service was good and prompt. I was there for an oil change.

Jeffery Rishel

21 de ago. de 2015

they really try to go out of your way to win you over. this dealership has done major changes over the years. If you have used them in the past I would have said do not go there, but now it is a different story they are friendly and the truly try to get everything you ask for. If you went there in the past and had a bad experience like I did you will be happy that you went back like I did. i promise you will not be disappointed.Jeff Rishel

Marilyn Monroe

21 de ago. de 2015

Awesome experience, friendly staff, and great popcorn!

Terry Mathieu

21 de ago. de 2015

This visit was for a recall on our 2014 Fusion. The appointment was easy to schedule, and the work was done quickly.

Marina Gala

21 de ago. de 2015

Allen Bell did a great job. Thorough and friendly. Thank you.

Tom Dasovic

20 de ago. de 2015

Very professional and courteous service, very happy with how my service order was completed

Lisa B

20 de ago. de 2015

Service was prompt, completed sooner than promised.

Laurence Ho

20 de ago. de 2015

The service staff was extremely accomodating and efficient.

Max Supica

20 de ago. de 2015

Service was outstanding. Paul Mazzara does an outstanding job of customer service, has a great understanding of vehicles, and goes above expectation in achieving customer satisfaction.

Kathleen Timmons

20 de ago. de 2015

Bill Brenke was very helpful and informative. He told us about the classes that are offered to learn about all the bells and whistles on the car.

Gerald Juneau

19 de ago. de 2015

There was some confusion on the tire rotation. The lock nut key was in the rear door pocket which I did not tell the service person. He found it and returned it to the glove box. When I got home I look into the rear door pocket to see if he had returned the key and of course it wasn't there. I had to come back to the dealership to get this cleared up, but it all worked out fine.

Denise Soltis

19 de ago. de 2015

We purchased a 2015 Taurus, working with Patrick, who was courteous, helpful and professional.

Louis Martin

18 de ago. de 2015

I was very satisfied with the service I received for my Ford Fusion at Briarwood Ford. I had several maintenance items performed as well as a recall service on the power steering. Everything was finished in a timely manner. I received a complimentary ride home and enjoyed conversation with the driver very much.

Dan Skaggs

17 de ago. de 2015

everything was great they showed all that was done

Marvin Wagner

17 de ago. de 2015

Mark Garcia has been selling and Leasing my family cars for years. He is very thorough and makes sure we get the best deals possible. He always keeps us informed of status of ordered vehicles or new programs. I would highly recommend Mark to any of my friends, and I have!

Rob T

16 de ago. de 2015

My mom purchased a Fusion from Ted at the end of July. This was the first car my mom bought since my dad died a few years ago - she'd never bought a car on her own. She was very anxious, unsure of the process, and afraid she'd be taken advantage of. Ted was a saint - he walked her through the process, made sure she understood the costs, and answered all of her questions. He spent time after hours to ensure she was comfortable with the car once she picked it up. Ted even dropped the title off at her house later that week to save her a trip to the dealer. We can't express our gratitude enough. To be honest, I've never been a Ford customer. After our experience with Ted, our next car will likely be a Ford! Thank you Ted!

Arathi Rangaswamy

15 de ago. de 2015

I was very happy with the whole process. I would recommend Briarwood Ford with anyone who would wish to buy a Ford Vehicle.Rick Tanner who very helpful in making the process seem so simple. Very pleased with the car and the dealership.

Linda Westbrooke

14 de ago. de 2015

Excellent staff & service AAA++. Always friend,y & helpful

Marlys Hoover

14 de ago. de 2015

This was a simple all points check and oil/filter change w/synthetic. Paul is our go-to guy and he is fantastic, always goes above and beyond our expectations. He really makes your dealership!!! He's almost like family and that's our biggest priority!

CJ Reed Hodge

14 de ago. de 2015

My search for an 2015 Escape with a light interior was more complicated than anticipated; apparently more people prefer darker colors inside. Pat Collins persevered and located one, put together a trade-in deal for my 2012 Fusion and efficiently made things happen. I am surprised to be driving a shiny red 2016 SUV but am very pleased with its handling, interior features, cargo hold, comfortable seats and easy-to-use SYNC. I would recommend Pat to anyone needing a car, to lease or buy, used or new. This is now our fourth vehicle leased through Briarwood due to Pat. He is diligent and interested in learning what you want....Pat listens and remembers, plus takes care of details.

Chantelle Heath

13 de ago. de 2015

Ted Miller is a great!!! I went to Briarwood for as my lease was coming due, and I leased another Ford Escape in Electric Spice. I love the vehicle and would recommend Briarwood Ford and Ted Miller

David Weir

12 de ago. de 2015

The friendly, helpful staff is always a pleasure to work with. They make any buying or leasing experience easy and informed with answers to any questions. My recent visit was wonderful and I will see you in another two years.

Michael Perrault

12 de ago. de 2015

I came to this buisness from about 500 miles away just talking to them on the phone. I would have done this over again for the great service!

Dawn Steeb

4 de ago. de 2015

Bought a new Ford Fusion, The Salesman was very nice, and helpful

Matthew and Victoria Walters

4 de ago. de 2015

Ted was an integral part in helping us get into another car. With one college age child in the house and another coming up on 16, we really needed to be in a situation where our car payment fell in a certain range. Ted did everything he could to make our payment affordable and even found a way for us to get the exact car we wanted. I will be referring everyone I know who is looking for a car to go see him in the future!

Irene Herman

24 de jul. de 2015

The purchase of my Ford Mustang was rather quick and fairly easy with the help of an efficient and friendly sales and finance staff. My husband and I have purchased several cars from Briarwood Ford and recommend them highly to our friends and family.

Joel Pobursky

22 de jul. de 2015

I have been a customer for a long time and this is my third Ford flex. It's a great vehicle and I hope to lease many more. Bill always provides stellar service.

Randall Valinski

17 de jul. de 2015

Larry is a very honest and friendly salesman, I highly recommend him.

Thomas Gotelaere

17 de jul. de 2015

Bill Brenke did a great job!!! Thanks to Steve Whitener also.

Barbara Ketchum

12 de jul. de 2015

Rick Tanner is awesome. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jody Vilk

12 de jul. de 2015

I purchased a 2015 Ford Escape. My salesperson was very helpful in getting me bonus cash to reduce my payment and also helping get me qualified for a lease.

Thomas Luther

8 de jul. de 2015

My salesman (Ruskin) was very professional and knowledgable and he made the purchase process pleasurable, which is quite a rarity today from previous experience with other car dealers we've dealt with. We really like our 2015 Escape and plan to enjoy it for the life of the lease.

Joselito Rivera

7 de jul. de 2015

2016 ford explorer. Was shoping for a new larger vehicle for mY family. Upgraded from a Edge to an explorer. Very happy with my purchase.

Sharon Guerard

6 de jul. de 2015

The true reason i was so satisfied with the dealer is because of Mark O'Meara! Mark turned a bad situation I had experience previously with the dealer to a positive one!! It was single handedly that I remained a customer of the dealer. Make worked so hard and without judging me to take my situation and make sure I got what I needed for me and my girls! He made sure I understood what inward getting into and treated me like an family member to make sure I trusted him and the dealership!! Being a single mom, this was extremely important because I'd what I had experienced previously!! He turned s very bad experience and situation I had with the dealer and a prior car that was sold to me to a positive and trusted experience!! Mark is an incredible salesman and is not there only for the sale but truly and sincerely wants the very best for his customers!!! I will send Mark every customer I know!! He is a gem and should be recognized for his hard work and loyalty to his customers!!

Dennis Meade

6 de jul. de 2015

Ted Miller was very good in helping us with our automotive needs.

Christina Bicknell

6 de jul. de 2015

a pleasureful truck buying experience. very friendly and knowledgable service.

Claudia Mcgraw

3 de jul. de 2015

I always appreciate the the customer friendly attitude shown by all the departments. They remember you and try to be helpful.

Michael Giacobone

3 de jul. de 2015

Jeff Russell is a superior salesperson. Very knowledgeable about the vehicle. Takes the time to find out what's most important to you in a car and goes out of his way to find the exact vehicle.

Nadine Johnson

1 de jul. de 2015

I felt really comfortable with the service I received.

Trisha Painter

1 de jul. de 2015

New vehicle is a 2015 Ford Escape. I am very happy with it. I was also able to lower my monthly payment. My staff person, Mark Garcia was great to deal with. He was very eager to help me with all aspects of the transaction and very informative in all areas. I would certainly recommend him to anyone who is interested in purchasing a new Ford. All in all, my experience was nothing but positive.

David Felker

30 de jun. de 2015

Kudos to Bruno. The deal was great and so was the service. We picked up the car the same day.

Peter Klobucar

29 de jun. de 2015

You fixed my Focus for less than the last major repair it had to have. And did more. The process of buying our Taurus was marvelous.

Kathleen Sachs

27 de jun. de 2015

Al Bell was my salesman and he helped me with the process all the way!......gave me an extended tutorial on how to use the computer in the car!..and arranged to have a touch up done on the car....in other wordshe went all out to be helpful!

William Wen

26 de jun. de 2015

Great experience. This is my second purchase at Briarwood Ford in two years. I leased an Escape August 2014.

S. B.

26 de jun. de 2015

I bought a Flex..had to wait 2 months, didn't receive a rebate that was offered from the original agreement. I do have to say that none of these things were the salesman's fault.Larry Gakle was my sales person.He went over the car instructions very well. I absolutely love my new Flex!

"Deeply upset and not impressed"

24 de jun. de 2015

My husband and I were set to take delivery on a 2010 Escape from Ted Miller. A day before our scheduled delivery I called to get the final numbers for financing only to discover that the vehicle was delivered right out from underneath us. Way to drop the ball Briarwood!!!

Susan Johnson

24 de jun. de 2015

Mark Garcia is AWESOME! I have leased or bought many auto's from Mark & Briarwood Ford over the years. Always a satisfied customer, not only with sales but with Briarwood service dept. Paul always takes the time to understand your issue(s) & follows up after the service to make sure all has been taken care of.

n

22 de jun. de 2015

I was kept well informed through the special order process. The experience was easier than I expected.

Ronald Drenski

22 de jun. de 2015

Larry is great to work with, this is the second truck I have bought from him. Very happy with his level of knowledge and dedication to helping the Customer.

Marsha Antal

16 de jun. de 2015

My salesperson was great. He quickly found the vehicle with the options I wanted and got it in within 1 day. The day I picked up the vehicle, everything was taken care of before I arrived, so I just had to sign a few things and I was on my way.

MyExperince

15 de jun. de 2015

I called for an oil change and dropped my car off. I was told it would be $59.00 and about an hour. I asked about the price and Ken ask if my engine was the basic 4 cyl and I told him yes and Ken said $59.00 cover it. I made sure that someone would call me when my car was finished so I would be ready for the courtesy shuttle. about 2.5 hours later my phone rang and I was told they had been trying to get a hold of me for awhile. They were told my phone has been next to me and this is the first it has rang. It was explained to me that the shuttle was on the way. I waited another 30 minutes then I called to find out what was going on. Ken answered the phone and began yelling at me ( the customer ) about how they had been trying to call me and I was not answering. I explained to Ken that I had been outside of the office and my cell phone was in my hand and the phone did not ring. Ken continued to be rude, I repeated for the 3rd time that someone from Briarwood Ford did get through to me once and that was the only time my phone rang. He continued berating me. I interrupted him telling him this was ridiculous and when was someone coming to pick me up. Ken told me that this was a COURTESY shuttle and maybe I should pick up the phone when it rings. Again, I told Ken that my phone only ran once and I picked it up. Ken told me in he wonderful demeaning tone my phone number, only it was 1 digit off ( remember they where given the correct number and some did contact me ). Then Ken change his tone and tried to be my best friend. I told Ken, what, when you think it is my fault you can yell at me, but when you find out your wrong you can now try and be nice and that is OK. Ken replied yep, and proudly replied, that's how I was raised. I explained to him that I was the customer and should never be treated like this even if he thought he was right, because he could be wrong and look like the fool he now looks like. He ask me to hold on while he got the correct number to the courtesy shuttle. While I was on hold with him the shuttle called me confirmed my address and told me they would be there in 10 minutes. I was still on hold with Ken,when took me off hold and assured me someone would come pick me up. Ken then told me there would be no cost for my oil change. I finally got to BRIARWOOD FORD in Saline. I went to the counter to get my car. The person behind counter told me Ken had my paper work and I asked, where is Ken. In few minutes he showed up. He told me I was all set HE paid for the oil change. I told Ken no I was paying for it that free can not fix how I was treated and asked him where do I go pay for this, Ken would not answer me so I asked again and he did not respond and I went to back to the counter to see where I could pay. I asked how much and was told $72.00 ( remember I was told by Ken $59.00). I told the cashier I was told $59.00, and she told me with my engine it was more because it took an extra quart.Remember Ken asked me my engine type and was told the correct engine type and still gave me the incorrect answer. I paid the $72.00 and left. This review is long, but I want anyone out there thinking of using BRIARWOOD FORD in Saline to understand, I was treated so poorly that free could not fix it.That is why I paid for the service from BRIARWOOD FORD in Saline and wrote this review.

Ronald Gillon

11 de jun. de 2015

Leased a 2015 Escape , service and staff a delight , relaxed , professional

James Winter

9 de jun. de 2015

Sales person was very professional and explained all information very well. Listened to my situation, needs and expectations and did his best to fulfill them to the best of his ability.

Connie Jackson

7 de jun. de 2015

My salesman Karl Dyke went above and beyond the call of Duty. I have purchased numerous vehicles from him and will continue to do so. I highly recommend him and Briarwood Ford.

Kimberly Dandeneau

6 de jun. de 2015

The buying experience was easy and Larry was very patient in helping me choose the right vehicle.

Dennis Manning

3 de jun. de 2015

Mr. Collins was great! Everything we talked about over the last few months was just the way I was when I picked up my wifes new edge. No surprises. Would say the delivery was a 10. See you in 3 years. Dennis Manning

Bruce Lapinski

3 de jun. de 2015

I chose Briarwood for their proximity, service and reputation.

Happy Customer

2 de jun. de 2015

We called Mike Collins on Monday, told him what we wanted, and I was driving home in our new fully loaded 2015 Explorer Limited on Thursday. Even though they didn't have what we wanted on the lot, they went out and found an exact match, and had me driving a couple of days later. No issues, no pressure, just gave me the facts, and had me on the road! Awesome!

Barbara Semanske

2 de jun. de 2015

This is my 2nd vehicle from Briarwood and, as always, it was a wonderful experience. I wish the car buying process did not take so long, but with the info that is needed, with trading a vehicle in and such, it is par for the course. ;o) Bruno is the best!

Steve Hopkins

1 de jun. de 2015

Ted Miller had a tough assignment.... make us happier than my past experience with David Crisp who has recently left the dealership---- tough assignment :). All went well. I like to get in and out a bit quicker with my wifes cars..... had a couple little glitches and corrections. If we are regular customers then spelling of my wifes name and a vine # on a car we still had on lease should be internal information points that you guys should have and not have to ask me for.Ted was great and this was our first purchase with him.... look for many more

Vickie Jedele

1 de jun. de 2015

Purchased a new 2015 Ford Taurus sho. My salesman,Mike Collins was very helpful.

Wendy Donal

1 de jun. de 2015

Great service and friendly helpful staff! They went over and above to help me.

Donald Gregory

27 de may. de 2015

My experience wit Bruno Seminara and Tom Bicknell was great. They did a really good job of fitting me with the car that best suited my needs, not the car that they wanted to sell the most. I have purchased cars in the past from Briarwood and will continue to in the future.

Steve B

23 de may. de 2015

We purchased a new vehicle (2015 Fusion) yesterday from Mike Collins and Briarwood Ford. Mike spoke with us on the phone prior to visiting the dealership, providing guidance and valuable insight. He did not try to sell us on anything we did not want and gave his honest opinion on vehicle features. He discussed numbers with us ahead of time and even found a couple of rebates of which we were unaware that saved us significant dollars. We gad a trade-in vehicle and were able to send Mike pictures over our phones and get a quote from the used car manager within a half hour. When we arrived at the dealership, Mike saw us and welcomed us in the parking lot and walked us right to our new vehicle which had already been detailed and washed. We took the car for a test drive and when we returned, Mike had the paperwork ready to go for the purchase. All the numbers agreed with what we had discussed and the trade-in vehicle value was exactly what Mike said it would be. It was only a couple hours from start to finish. Mike was very professional and helpful, and we feel that we received an excellent final price on the vehicle. This was my first time buying a new vehicle and the process/experience was significantly better than I thought it could possibly be. I would recommend Briarwood Ford and Mike Collins to anyone looking to get into a Ford vehicle.

Steve B

23 de may. de 2015

We purchased a new vehicle (2015 Fusion) yesterday from Mike Collins and Briarwood Ford. Mike spoke with us on the phone prior to visiting the dealership, providing guidance and valuable insight. He did not try to sell us on anything we did not want and gave his honest opinion on vehicle features. He discussed numbers with us ahead of time and even found a couple of rebates of which we were unaware that saved us significant dollars. We gad a trade-in vehicle and were able to send Mike pictures over our phones and get a quote from the used car manager within a half hour. When we arrived at the dealership, Mike saw us and welcomed us in the parking lot and walked us right to our new vehicle which had already been detailed and washed. We took the car for a test drive and when we returned, Mike had the paperwork ready to go for the purchase. All the numbers agreed with what we had discussed and the trade-in vehicle value was exactly what Mike said it would be. It was only a couple hours from start to finish. Mike was very professional and helpful, and we feel that we received an excellent final price on the vehicle. This was my first time buying a new vehicle and the process/experience was significantly better than I thought it could possibly be. I would recommend Briarwood Ford and Mike Collins to anyone looking to get into a Ford vehicle.

Danette Baker

22 de may. de 2015

I purchased my 2015 Ford Explorer at Briarwood. The staff was AWESOME and the popcorn was good. Joe really took his time to make sure I received the best for my pockets. He checked all my rebates and discounts ...I have a truck that's more than I expected...

Brooke

20 de may. de 2015

My family have been customers of Briarwood Ford for about 20 years, so naturally this was the place to go! Karl Dyke was great!

Sydney Wlodyka

18 de may. de 2015

I purchased a 2015 Ford Escape. Karl was very helpful and even tracked down a vehicle off another lot with the services I wanted.

Amy Clare

17 de may. de 2015

2015 Ford Escape, the service was great and the staff very helpful.

Stephanie Oprescu

12 de may. de 2015

I had a great experience and felt confident in purchasing my first car

Anonymous

11 de may. de 2015

I bought a Ford Escape from Mike Collins three years ago and there was no question that I would go abck to him when I needed a car for my daughter. I have the utmost confidence and trust in him and know that I will be treated fairly and respectfully.

Shelley Tessmer

8 de may. de 2015

I am a returning customer to Briarwood Ford. My salesperson Mike Collins was outstanding! He had all my paperwork ready at the time of pickup! I was in and out of the dealership in less than 45 minutes on my lunch hour. I would recommend Mike to anyone looking to buy or lease a Ford. He was terrific!

Lana Mayfield

7 de may. de 2015

Larry was extremely helpful. He worked hard to find the vehicle I wanted. I will recommend him and this dealer to my friends.

Kristin Hatcher

5 de may. de 2015

Bruno Seminara was wonderfully helpful and I never felt pressured to buy. I had a bad experience with the last car I bought at another location, but Briarwood made the experience a pleasure. I just wish I could do more of the paperwork online from the comfort of my home.

Julie Brulotte

4 de may. de 2015

Great to deal with! The purchase of our used 2006 Canyon went smooth- a few "small" items needed repaired but are being taken care of promptly!Looking forward to our next purchase from Briarwood!Thanks Again,Julie & Joe Brulotte

Darby Llewellyn

2 de may. de 2015

I have absolutely nothing poor to say. All positive things!

Paul Theodosis

2 de may. de 2015

Mike Collins did a great job finding the right car for me at a great price.

Steven Mathieu

1 de may. de 2015

The ETA of my truck keep getting pushed up and pushed up, just to find out it had been sitting in a lot in Dearborn. It took ten weeks to finely get my truck. I don't know who's at fault for this, but it was very upsetting to me, as I was anxious to get my new Ford truck. Other then that, the sales department at Briarwood Ford did great.

Alicia Maxwell

30 de abr. de 2015

This is the second purchase from Mr. Dyke He worked very hard to get what we wanted.

Krista Pruitt

27 de abr. de 2015

I called from Columbus,Ohio because Briarwood was the closest dealership to me with everything I was looking for in a 2015 edge. David Crisp worked with me over the phone and made sure everything went smoothly from 200 miles away. When we showed up to pick up the edge, everything was ready to go and he was conscious of our tight timeline (we had a 3 1/2 hour drive home that night and work in the morning) and made the purchase hassle-free.

Monica Starrett

22 de abr. de 2015

I leased a 2015 Focus, replacing a 2010 Focus. I had decided on the model I wanted, but Patrick made sure that I understood the leasing process. I am also very grateful for the time he spent explaining the various knobs and switches on the new dashboard. My new car purchase was completely satisfactory.

Chad Schafer

22 de abr. de 2015

Bill was great to work with and I appreciate his no pressure style of doing business!

Lisa B

20 de abr. de 2015

Matt in service was very helpful when my '08 Fusion had a PCM issue and worked with me on repair options and giving me all the information I needed to make a decision to purchase a new car. Karl Dyke is my salesman and will be until he retires. I recommend Briarwood Ford and Karl all the time.

Katharine Courter

14 de abr. de 2015

I was looking to lease a vehicle after an accident totaled our other car! Briarwood was able to give quotes and contact information of a salesperson within 24 hours of my request and I was able to do much of the "process" of leasing a vehicle over the phone or through email (which was great!) I am now the proud lessee of a 2015 Ford Escape, which I am really enjoying! Thank you, Rick Tanner and the crew at Briarwood for a very positive car leasing experience. You guys truly are "just nicer!"

Lesley Holland

14 de abr. de 2015

It was perfect! Thanks Briarwood Ford! The HollandsYour service team is EXCEPTIONAL!!!!

Cindy Ennett

8 de abr. de 2015

Leased a 2015 Escape. Bill Brenke is always a pleasure to deal with.

Sean Myint

8 de abr. de 2015

David Crisp is the best sales person ever. We have bought many cars and dealt with many Bad salespeople. Often times we go into a dealership wanting a specific car and deal with high pressure sales staff trying to sell a bigger or more expensive car. Personally I hate shopping for cars due to the pressures of sales people. I spoke to David on a Tuesday to ask him his advice on a Ford Focus. I walked out on Thursday with the car and everything I needed and wanted. NO HASSLES! NO PRESSURE! David delivers the service that you want when purchasing a car. He overwhelmed my son and wife with kindness. My son wants to see David more often for more MATCH BOX cars and popcorn. I would refer anybody and everybody to David. If you want to be a hero to your friends and family, give them David's card. You will not be disappointed!

Arianna Spears

2 de abr. de 2015

I leased a 2015 Escape... Larry Gakle was my sales associate and he was very helpful and knowledgeable on his prouducts.

Michelle Pilz

31 de mar. de 2015

Love our new F-150! The service we received was excellent!! The staff was very helpful and friendly!!

John Coffey

31 de mar. de 2015

I leased a new Ford Fusion. Al Bell was knowledgeable and helpful, and definitely made this my best car buying experience.

Natalie Roberson

31 de mar. de 2015

I purchased a 2010 Ford Focus and I love it. Chris Brown worked efficiently and made sure I was a satisfied customer. I can tell that customer service is really valued at Briarwood Ford. Thank you for helping purchase my first car and making it all happen. I will highly recommend you guys to others.

Jaehwan Choi

31 de mar. de 2015

My buying experience with David Crisp was excellent.He know what he is doing, and was willing to help me throughout the whole process.This was my second purchase in two years.

Robert Cooper

30 de mar. de 2015

Staff was very helpful - we homed right in on the type of vehicle I wanted, and found one that fit the bill perfectly. I am looking forward to a continuing relationship with your business maintaining my vehicle.

Ricky Little

29 de mar. de 2015

Mike Collins did a very good job for us. everyone at the dealership was friendly and willing to help.

Dawn Rossetti

27 de mar. de 2015

Bruno sold us the Explorer Sport. It was great that he had all the paperwork ready to as we requested.

Tammy Whitaker/Brenden Byrne

26 de mar. de 2015

It was nice to walk in, test drive and then due to the office being busy and they didnt' want to keep us they let us leave with car. It was nice to get a 2.49% rate and the Salesman was a great guy.

Eric Patterson / Terrafirma Inc.

25 de mar. de 2015

Very satisfied with the experience with the two vehicles I purchased last week. Ted Miller answered all of my questions and responded in a very timely manner. He is good representation for the dealership.Best,Eric T. Patterson / Vice PresidentTerrafirma Inc.

Patrick Collins

25 de mar. de 2015

My new Escape is my second lease with Pat Collins, and my third or fourth lease with Briarwood Ford. I am always impressed with the dealership and how much they are willing to work to get me into the right car at the right price. The new showroom is beautiful.

B. Miller

23 de mar. de 2015

David Crisp and Briarwood Ford did an excellent job getting me the vehicle I wanted at a great price. They searched several areas outside Ann Arbor to aquire what I was looking for. The dealership is always responsive, friendly and goes the extra mile to make the customer feel valued. Thanks!

Pamcu

22 de mar. de 2015

When we met Larry, we were undecided on which type of vehicle we wanted and were not sure if we could lease a new vehicle or we should purchase a used vehicle. Larry showed us all of the options and prices that would fit our needs. He was up front with the costs and fees. He answered all of our questions and researched to find the options we were looking to have in a vehicle. After driving several vehicles, We ended up deciding on a pre-owned Edge and we couldn't be happier. Larry saw the vehicle come in on a trade-in and knew that it was the one for us based on our requests. Our purchasing experience was no pressure and positive. Larry even gave us some travel advice for our next vacation. We highly recommend Briarwood Ford and Larry Gakle for your next purchase.

Kimberly Markey

18 de mar. de 2015

Our salesman Larry Gakle was the most professional, friendly, knowledgeable salesman we have every had the pleasure of dealing with. He went above and beyond to be sure we were completely satisfied and found us the perfect vehicle. We will be telling everyone we know about Larry and strongly suggest they go see him personally at Briarwood Ford for their next vehicle. Thanks Larry! The Markey's, Kim and Jim

Joann Brooks

12 de mar. de 2015

I appreciate that there was no pressure put on my the salesman, it made the whole experience more enjoyable

Alfredia Williamson

10 de mar. de 2015

After 40 plus years of either purchasing or leasing a vehicle I must say with complete honestly that the experience, trust and comfort of my salesperson, Ted Miller, has won my loyalty for life. He actually makes buying a vehicle fun., no pressure, no rush and the staff was very friendly.

Kevin Bird

7 de mar. de 2015

I first bought a vehicle (2012 F150) from Mark Garcia at Briarwood in 2012. Based on that experience, his professionalism and sense of fairness, he was the first call I made when making a switch to the 2015 Expedition. Again, great service and a great deal makes that the second of many vehicles that I will buy from Mark and Briarwood Ford

Kimberly Kendrick

6 de mar. de 2015

Karl Dyke has been our sales agent for almost 20 years and as long as he's there we will continue to purchase our vehicles from Brirwood ford.

Terrence Waskul

3 de mar. de 2015

Mark Garcia. Did a excellent job finding our car and was very helpful throughout the process

Laurel Colatruglio

3 de mar. de 2015

Bill is always knowledgeable about the cars we have looked at over the years. This time we picked the Edge because of its rebates. Plus we did a lease. He helped me narrow down my choices to make this car economical for the miles I drive and size I needed.

Sandra Stapish

3 de mar. de 2015

I was so happy that Briarwood got me out of a bad situation and made it wonderful. The sales person Sam and Carl went out of their way to make a bad situation to a perfect one. Steve the owner gave me his personal Ttention, and it was greatly appreciated. Would I purchase another car from Biarwood, you BETCHA,

Laura Wilczynski

3 de mar. de 2015

Mike was awesome. He answered all of my questions and was open and honest about pricing. No surprises. I love that. He was extremely helpful and knowledgeable. The experience was painless! Everything was quick and organized when I went to pick up my explorer!

Thomas Alonzo

3 de mar. de 2015

On February 20, 2015 I walked into Briarwood Ford in search of a specific vehicle, a 2014 Ford Mustang GT/ black. I was immediately greeted by Ted Miller. He was very friendly, knowledgeable and helpful. As a Director of Sales for a catering company, I understand the importance of customer service. I'm sure Ted had plenty of projects/deals in the works and was in the middle of a busy day when I walked in the dealership shortly after noon. However, Ted made me feel as if I were his only customer and gave me his full attention. What's more important is he listened, he actually listened to my particular needs/wants in a vehicle. He quickly found what I was looking for and offered to have it on the lot in a day. My father is a retired engineer from Ford Motor company and I have been buying Ford vehicles for 32 years and my guess is I was shopping for my 18th Ford purchase. I can say without a doubt that Ted Miller made the process of acquiring this vehicle the most pleasant experience I have ever had at a Ford or Lincoln Mercery dealership ever. Long story short, I ended up leasing a 2015 F-150 Supercab and I am very happy with my new truck!! I wasn't reffered to Ted or Briarwood Ford by anyone, no one told me to "go see Ted". I just walked in off the street and Ted treated me with all the respect and professionalism I would expect and then some. Every step of the way Ted kept me informed and updated. He was never overbearing and not once did I feel pressured to make a decision. He introduced me to Ken Smigielski in service who helped me with a vehicle I already owned (Explorer XLT) by adjusting my headlights while I was meeting with Ted. My entire experience... From walking in the dealership on day one, to driving away in my new F150 on day three was an experience that has made me a Briarwood Ford Customer for Life. I have never been to Briarwood Ford before 02/20/15 and from this day forward my family and I will not shop anywhere else. I am 100% satisfied with my experience at Briarwood Ford and I have already recommended Ted Miller to three of my friends who will soon be in the market for new vehicles. Thank you Ted Miller!!! Thank you Briarwood FordThomas Alonzo

Valeri Terry

28 de feb. de 2015

Karl the sales agent was thorough, quick and forthright. Very satisfied with his speed and follow up.

Lisamarie Babik

26 de feb. de 2015

Great experience. When my original plan (to buy a Ford Focus) didn't work out, Heather worked with me to find the perfect vehicle -- a Ford Escape. I love it!

Harold Peagler

26 de feb. de 2015

The vehicle is good, but Joe was GREAT,very helpful. Just when I felt like it was a hopeless situation, he reassured me every thing was going to be fine. JOE IS THE MAN!!!

Aubrey Pruitt

25 de feb. de 2015

I have no complaint(s). Good service and the new facility renovations are great.

Barbara Streby

24 de feb. de 2015

My experience was very positive working with Ted and TomAt Briarwood.

Stanford Perry

24 de feb. de 2015

We purchased a 2015 Ford Escape SE. This is the 3rd vehicle we purchased from Ted Miller. He was very helpful on each vehicle we purchased. He made sure we understood everything. This is why we traveled 35 miles out of our way to do business at your dealership.

Mary Wolowiec

23 de feb. de 2015

My experience at Briarwood Ford was awesome. The dealership was clean and comfortable. There were many vehicles to see in person. My salesman was extremely knowledgeable, patient and friendly. It couldn't have been better. I love my new Ford Mustang!

Alex M

19 de feb. de 2015

Everyone was very helpful, I don't have any complaints .. except the guy who is supposed to sell extended warranty was a complete tool, he couldn't sell water in a desert. Other than our 5 min experience with him everyone else was absolutely great and super helpful.

Victoria Kettinger

18 de feb. de 2015

My sales associate heather Defoe was very knowledgeable and motivated she made me feel like she was really interested in my purchase. I really liked her energetic personality.

Valeri Terry

18 de feb. de 2015

Staff was knowledgeable and quick to make reasonable offers on pricing and trade in. Very helpful with demonstrating and setting up new vehicle options and amenities.

Linda Carr

18 de feb. de 2015

Leased Ford Explorer. Salesman David Crisp very friendly and helpful, the entire process went very smoothly. Thank you David I appreciate your attention to my questions and in getting the vehicle I wanted.

Andrea Kelly

17 de feb. de 2015

2015 ford fusion. I originally wanted a demo car but it was sold- I wish I had been able to purchase it first since I test drove it, etc. So, ended up buying a different car. I have a rear door that wont open from the inside so am going to have to bring it back to be looked at.

William Macinnes

17 de feb. de 2015

I leased a Ford Fusion and the whole process was fast and easy thanks to my salesman Larry Gakle. I had lots of concerns and questions and he had all the answers. My whole experience at the dealership was excellent and I will recommend Briarwood Ford and Larry Gakle to family and friends.

Dawn Gillow

17 de feb. de 2015

I leased a 2015 Explorer Sport. I love the car and the service from Bill Brinke was excellent.

Joyce Ham

13 de feb. de 2015

Al was very helpful, and went out of his way to answer all my questions and concerns. Will deal with him again for sure, and refer friends there.

Andrea Kelly

13 de feb. de 2015

2015 Fusion. It was very helpful and flexible. I enjoyed TED the salesman.

Jill Cain

12 de feb. de 2015

We appreciated Sam and Karl's help. I think I already filled this survey out a couple of days after we purchased our truck.

Gregory Gardner

11 de feb. de 2015

Ricky and Mike Collins worked well together. Mike was given to me handle the purchase of 2009 Taurus X. Mike helped me test fix many of my handyman tools from my Expedition XLT. Life is changing for me and need to step back in size. We also had the other car I was thinking about too during the test, FLEX. Space, few total vehicle mileage and heated seats was my goaled. Ricky for it and thought of me, Mike is handling my transition well. I buy two or three cars each 11 or 14 years. So the technology has changed a lot (2001 expedition and 2003 Focus, GF has 2007 Jeep). I am having issues with Taurus X message DRIVER DOOR AJAR and the interior lights stay on for 29 minutes. Very difficult to drive in the dark to and from work with those lights on. Mike is going to get back to me soon with possible solutions. I leave on the Plymouth/Livonia boarder, a longer drive for me to you. So far it has been worth it with Mike helping. I hope the MESSAGE and LIGHT issue gets resolved soon. I cannot figure out how to expose the circuit breakers beneath the steering wheel to pull the fuse on the lights, that would help when driving in the dark; the interior lights on make it hard to see while driving. Thank you Greg Gardner

Janna Wyrick

11 de feb. de 2015

Mark Garcia did a nice job. Treated me with respect and no hard sales pitch which I greatly appreciate. I would pass his card to friends and family.

Thomas Neal

10 de feb. de 2015

Salesman very helpful with setting up Sync and other options.

Richard Coleman

10 de feb. de 2015

Lease 2015 Escape. Staff was friendly, helpful and efficient.

Brian Read

10 de feb. de 2015

Pat Collins is a great representative for your dealership. A great listener when we were describing our needs. He was very creative by being knowledgeable of new vehicles coming into the dealership's inventory. We ended up purchasing a 2014 Ford Focus with very low mileage and are very happy with our decision and our experience at the dealership. The atmosphere was very relaxed; a no pressure atmosphere. Financing was easy and affordable.

Eric Fox

9 de feb. de 2015

I purchased a 2015 Fusion. I'm extremely happy with the car. Also, I appreciated the quality work from my salesman Joe Jones

Ernest Michael Sweeney

6 de feb. de 2015

I purchased a 2015 Fusion to replace my 2009 Fusion. The 2009 was an excellent vehicle and I hope the 2015 proves to be just as good. I like the new vehicle very much and my salesperson Rick Tanner, was very helpful in getting me what I wanted. Rick was very pleasant to deal with and spent more than what would be considered the obligatory time to give me a tutorial on the features of my new vehicle. He also made it clear that I could call him or stop in anytime I had additional questions about my vehicle. I believe I've found a new dealership and more importantly a new salesperson for my future vehicle purchases.

Katelyn Young

6 de feb. de 2015

I signed my very first lease this week for a 2015 Ford Escape!! I've been driving a 2004 Escape since my 16th birthday and (almost) my entire family drives a Ford. As an Ann Arbor resident, I would normally go to the dealership (which I will not name) closer to my home but Briarwood Ford was recommended to me by a friend who commended you on your customer service, friendliness, and the way you operate as a dealership. After a bit of research I decided to visit the dealership to look at/test drive vehicles. After working closely with Larry over the past week, I can confidently say the recommendation was 100% accurate. He was more than patient with me and helped me with all aspects of my choice. He was constantly in communication with me and answered ALL of my questions in a timely manner and without hesitation. He never pressured me into leasing or purchasing a vehicle through him and if he didn't have what I wanted with the exact specifications on the lot, he offered to bring one in from another dealer. My entire experience at Briarwood was beyond pleasant; every one of the sales associates I came in contact with, regardless of who I was working with, were extremely friendly and professional. There was a certain feeling of being among friends after I had made a few trips to the dealership which is what separates Briarwood from the rest. Larry was wonderful and I'm so pleased with the service and treatment I received. I will definitely be recommending Briarwood to all future Ford customers in the future! You guys ROCK!

Chad Smith

6 de feb. de 2015

From start to finish, my salesman was very knowledgeable about the leasing process and got me into the car I wanted quickly and without issue. I will definitely recommend my friends and family to see my salesman the next time they need a vehicle!

Allen Foulkes

4 de feb. de 2015

Chevy, Cobalt, service was excellent and the staff helped me a great deal.

Sara Nault

4 de feb. de 2015

The dealership was great. I dealt with Chris Brown and he was very helpful. The 2004 Mazda 6 that I bought is just amazing I loved it since I first test drove it. Everything is really great on it, however I was a little disappointed after less then 24 hours of having this vehicle I found that the rear tires are dry rotted. Other then that I have been extremely happy with the services and my new car.

Andrea Bootz

3 de feb. de 2015

It was a very fast easy experience. Ted Miller found the vehicle I was looking for, was very clear in everything I needed, and very prepared when I signed my paperwork.

Katherine Kelly-alberdi

2 de feb. de 2015

Your staff was very helpful, friendly, efficient, and thorough from my first visit to check out cars until after delivery of my new 2015 Explorer. I started looking at new cars last summer, visited many car dealerships, and test drove numerous makes and models. Your team was very knowledgeable about the Ford cars, helped me to choose the right vehicle for my needs. Also, after comparing other vehicle brands to Ford, I choose the Ford Explorer and Briarwood Ford as the dealer. My great experience is similar to friends' experiences who have only wonderful things to say. I especially enjoyed working with both Larry Gakle and Rick Tanner after my original salesman went back to graduate school. Larry even took extra time showing this techno-phobe how to use all the Explorer's technology. Great job all around, I love my car and know that Briarwood is a great dealership to work with. Thank you for giving me a chance to share!

Guillermo Molla

2 de feb. de 2015

2015 Ford Fusion, Very good service, the salesman was very kind and helpful

Kimberly Bauser

2 de feb. de 2015

2014 Ford Edge. The service was great. Sam Falk is an excellent sales person. So very helpful.

Jeffrey Scupholm

31 de ene. de 2015

Ted Miller was great! Bent over backwards to get me a vehicle

Jack Webster

28 de ene. de 2015

THE SALESMAN WAS ABLE TO LOCATE AND OBTAIN THE VEHICLE WE WANTED IN A VERY EFFICIENT MANNER.

Jill Cain

27 de ene. de 2015

Sam Falk went out of his way to make sure the financing was within our budget. We were very thankful for his help! He and Karl Swan gave us a great price for the Escape trade-in. We leased a Fusion from Sam in October and did't hesitate to call on him when we were ready for a truck. Al loves his F-150.

Steve Apodaca

22 de ene. de 2015

My wife and I walked into the dealership looking for a previously owned vehicle. Not knowing where on your lot the vehicles were located we entered your showroom and was promptly greeted by Rick Tanner. We gave Rick a brief description of what we were looking for and he showed us some models that met our requirements and were able to identify that was perfect for our needs. Rick did an outstanding job with the sale of the vehicle, he was informative without being aggressive and at no point did I ever feel pressured to make a decision. As a service delivery manager in my professional life I understand and appreciate great customer service and Rick more than exceeded my expectations. An example of this is Rick identified an issue with the vehicle that my wife and I missed during the test drive and quickly took steps to correct it. The service department was not able to fix it immediately so I went to the dealership website and scheduled an appointment a few days upon receipt of the vehicle but unfortunately the schedule was a week out. Rick followed up with immediately after and advised us to bring it in and he would be able to take care of it. Not only did he fix the issue but provided me a ride back to my home so I wouldn't have to wait in the service department area while repairs were being completed. Outstanding job! Briarwood Ford will be my only stop for any future transportation needs.

Lorri Doneth

22 de ene. de 2015

I bought my Focus from Ted Miller, who was excellent. From the first phone call, there was no pressure and he answered all my questions. He made sure I knew how to use all the features. I would definately send a friend to him if they were in the market for a car. The Focus is beautiful and the incentives were really good.I hope that Briarwood Ford's service will be as good.

Michelle Hime

21 de ene. de 2015

Al Bell was awesome! It was a drive from Royal Oak, but worth every minute!

Lynsey

21 de ene. de 2015

This is my first time purchasing a NEW car! I pretty much went in knowing which car I wanted (Focus), it was just a matter of finding the "right" one and discussing every purchase option I had. I shopped around and went to many other dealerships before deciding on purchasing through Briarwood. My decision to use Briarwood as my dealer was all due to Mike Collins and how friendly and honest he was! Mike was so thorough and even though I asked the same questions several times (this is my first NEW car!) he kept his cool, had patience and answered any and everything I needed to know. Happy I have a "car guy" to refer my friends and family to!

John Cramer

19 de ene. de 2015

You guys are the best Mark and Joe are the best!!!! My family and I will always be coming back ....

David Black

15 de ene. de 2015

My new sales person Rick Tanner was a real pleasure to work with. He was very helpful in the process.

Lee Hudson

14 de ene. de 2015

Ted was our salesman and he did a wonderful job of meeting the needs of our families financial situation. He was very understanding and worked extremely hard to get us the deal we wanted and this fit us best. Thank you Ted and Briarwood ford for our Ford Fusion, we will be back again soon

Ghassan Younes

10 de ene. de 2015

Great and Prompt service. Easy process and everything was handled as expected .

happycustomer

9 de ene. de 2015

We brought our vehicle in for a tire rotation and oil change. Car was in and out in less than 40 minutes with no appointment and everyone we dealt with was friendly and professional, from the gal that answered my questions on the phone to all of the guys in service, we were especially impressed with Matt Foley who made everything easy and efficient upon arrival! This was our first visit and we will definitely be returning to purchase our vehicles here in the future and to have them serviced. Thank you for an excellent experience!

Laura Kind

9 de ene. de 2015

Excellent service! Mark was wonderful

Arthur Thompson

9 de ene. de 2015

I've purchased a 2015 fiesta which I enjoy. The service was great and my sales Representative Ted at Brairwood Ford helped me a lot an to thank him

Denise

8 de ene. de 2015

If you are looking for the best sales consultant ever, you should connect with David Crisp at Briarwood Ford. I did my research on the Escape before meeting David and my goal was to get a new car as quick as possible. David asked me all of the appropriate questions and within 10 minutes he drove my new Escape up to the showroom. He guided me through the purchasing process without a glitch, and the next day I took delivery. David actually picked me up at my house and drove me to the dealership to get my new car. You can't get better customer service than that. David showed me how everything works on my car and I drove off. David Crisp is top notch!Denise Delphy

Matthew Globke

8 de ene. de 2015

Bruno once again has proven he is the best Ford sales rep on the Earth! He was a great help with getting me my new super fly Fusion.

Leah Mcchesney

7 de ene. de 2015

We have had the pleasure of working with Ted Miller on buying/leasing two cars now. He make the process so easy, he wastes no time and works to get you just what you wanted and more! It was easily the smoothest process we've ever had buying a car. We will return and would send anyone we know to Ted.

Ray Coffee

7 de ene. de 2015

salesman very knowledgeable and helpful................................................................

Kevin Marquardt

7 de ene. de 2015

I had been to other Ford dealers looking for a similar car, but none of the dealers seemed willing to cooperate with me or really work on making a fair deal. Ted was totally different. He was very willing to work for me and seemed genuinely invested in getting me a great deal.

carnation

6 de ene. de 2015

I want to thank David Crisp. He did a great job in helping me find the right vehicle. I am so happy with my Escape. I love how it drives, it's very comfortable. I had been without a car for a while. I was very pleased with all David did for me. He was a very pleasant person to work with. He has offered to help me even though I have bought my Escape already. Has even offers to help me learn on the electronics that I have had no clue on. I am enjoying all the things I have never had. I have been showing off to everyone I know. Told them if they are looking for something they need to come and let David help them. I know they would get the same treatment that he gave me.Thanks again,I know I will be calling upon him again.

Patricia Schou

6 de ene. de 2015

I purchased a Fiesta. My experience was excellent. My dealer Karl did a wonderful job and I am completely happy with how the whole experience went.

Rick

6 de ene. de 2015

Leased a 2015 Ford Fusion, salesman was helpful in getting us the car we wanted for a reasonable price.

Sally Pregitzer

5 de ene. de 2015

Ted Miller helped my daughter to get a car a few months ago. She was so pleased she recommended him to me. I was planning for a purchase in the Spring, but an auto accident moved that date up and I had to get a new vehicle in December. He helped me to make a decision with a vehicle that will meet our needs, a 2015 Explorer, and offered information on price I should get from insurance for our old vehicle.Ted was always polite, available, and extremely helpful. I am so pleased. The loan accounting staff was also terrific. Everything was explained to me in an understanding manner.I would definitely pass on the recommendation to anyone in need of a new vehicle to check out Briarwood Ford.

Cathleen Hamilton

5 de ene. de 2015

I am a USAA member and used their car buying program to find a dealership that was a participant to their program. I received a couple of emails from the dealership as well as text messages and set up an appointment for 12/31. I was met on site on 12/31 by Mark Garcia. He was able to help with all of my needs. My car leasing experience was worry free and I got everything I wanted on the the car. Very pleased with the vehicle so far as well as the leasing process with Mark.

Kristina Farris

5 de ene. de 2015

Bought a 2015 Taurus, helpful staff. Very friendly.

Kenneth Fister

2 de ene. de 2015

I had a wonderful experience with Briarwood Ford. Tom Bicknell and Larry Gakle made the experience of buying a new Taurus simple and fun. Larry tracked down the vehicle I was looking for and had it delivered to the dealership in one day. The paperwork went smoothly and I love my new car! Thank you Briarwood Ford, Tom and Larry!Sincerely Ken Fiister

Charles Beck

2 de ene. de 2015

We shopped on the internet for quite a long while. Decided to look one last time before actually going to a dealership. We found just what we were looking for at Briarwood Ford. We knew that we wanted a Explorer Limited in bronze or red. The salesman Al Bell was very knowledgeable and extremely helpful in showing us all the details on the Explorer. Living on a gravel road we wanted mud flaps installed on the vehicle but the dealership didn't have any there in the service department. He had a co-worker who was at another dealership get them and had them installed while we ate lunch. We drove home with a new 2015 Ford Explorer Limited. We will definitely go back when we are shopping for another vehicle. Thank you for a memorable experience.

Mary Mulholland

1 de ene. de 2015

David Crisp was very helpful. He went up and beyond for me. Answered questions I had. I bought a 2015 Escape SE. I love it.Everyone was very plesaent.

Nicholas Cannon

31 de dic. de 2014

I purchased a 2014 Ford Focus. I couldn't be happier the service and the staff were very helpful at finding me exactly what I wanted.

Michael Carlson

31 de dic. de 2014

I leased a Ford Fusion. everything went smoothly. thanks.

Stacie Waters

28 de dic. de 2014

Very helpful and pleasant, they worked with us from Start to FINISH! we love our new truck and Larry was an awesome salesperson!

Harikrishnan Ranjith

25 de dic. de 2014

one of the first dealers to respond to my query for a new mustang. from the day i ordered , they kept me in the loop and gave me a wonderful customer satisfaction till the delivery of the car.I highly recommend you guys to the prospective buyers

Alisa Soos

19 de dic. de 2014

Ted Miller was unbelievably awesome again. We had previously worked with him at Jack Demmer. We were so devastated he was gone from there that we tracked him down to Briarwood. He goes far above and beyond.

Doug Moore

19 de dic. de 2014

Larry was awesome! I really can't say enough about how helpful he was to me. He was patient but also very fast in helping me make a same day purchase happen for me. He stayed late to be sure everything could happen the day I needed it to. Talking to him a bit more, I learned of his background as a firefighter. So, not only do I appreciate the history he has as a firefighter risking lives for so many years, but additionally, he seemed like he had been selling cars for years! Thanks again Larry. I'll be sending a lot of people to Briarwood Ford based on your service to me.Thanks,Doug Moore

Peter Newton

19 de dic. de 2014

I purchased a 2015 Tuarus Limited on December 17, 2014 and am happy to say I had a great experience at Briarwood and love the car. It has been quite a few years since I had to purchase a vehicle and after visiting a few other dealerships I was getting pretty discouraged by Salesmen ignoring me and being the "Stereo-typical" Salesman. Luckily a good friend of mine gave me Bruno Seminara's name as a reference and after a 45 minute phone call he not only found me the car I wanted but also the deal I wanted. It was well worth the 1 hour drive for me to get my vehicle from Briarwood. Thank you Bruno for restoring my faith in what a true Professional Salesman is!!! A Very Satisfied Customer,Pete newton

Christopher Clark

17 de dic. de 2014

After working on-and-off with Briarwood Ford over the course of the last few months, I have felt extremely comfortable and educated as a result of my time with Ted Miller. Ted took the time to not only explain why the 2015 Fusion Titanium was the right car for me based on its features, price point, and physique, but also because of my personal desires. He asked the right questions and did not sell a car to me. Instead, he guided me toward the RIGHT choice. Thanks Briarwood Ford. Thanks Ted!

Michael Dotson

17 de dic. de 2014

Bruno was great! The team always works together to come up with a working plan

Douglas Dicks

17 de dic. de 2014

We visited Briarwood Ford to test drive a Taurus and fusion. Our salesman answered all our questions and we returned the next day asked a few more questions drove the fusion again and drove one home the same day. Excellent service.

Adam Bonner

16 de dic. de 2014

Everything went very well thanks to Bill. I'll def consider Brierwood again. Best deals in Michigan.

Linda Tenza

15 de dic. de 2014

I was fortunate to have met David Crisp when my husband leased his car last year. Both David and Briarwood Ford have been excellent since then... in terms of the service department and questions about our vehicles. I was very happy to work with David to lease my new Escape! We ordered the vehicle with all the features that were important to me... and the car is absolutely beautiful! David gave me great advice throughout the entire process. I'm very happy to be a Ford customer!

wcuthrower45

11 de dic. de 2014

I had a very good experience with Ted Miller. I had a very specific budget and didn't have a lot of options in terms of vehicles since I had four children. I appreciated his willingness to contact me often via phone, email and text. He made it very convenient. He also made a comment early on about his job wasn't to sell me a car, but to get me into a car could afford. Salesman don't have the most positive reputation, so that was nice to hear. I also was nervous about turning my lease back into Chevy since Ford couldn't buy it. I thought there was a chance I'd get a huge bill though Ted called Ally for me to find out what I'd owe after. His estimate was correct so I was relieved. I love my Flex and will definitely go back to Ted when I'm ready for a new vehicle.

Larry Davis

11 de dic. de 2014

I purchased an Escape and the staff was very helpful with their service.

Sandra Haas

11 de dic. de 2014

Leased an Escape. Sales person, Mike Collins, was extremely helpful, explained everything from the lease agreement, to the various functions the car is provided with. Couldn't be more satisfied with the service. Thank you, Mike.

Jasmine Clausell

8 de dic. de 2014

I am leasing a 2014 Ford Focus. So far I am enjoying my new car. My service at Briarwood Ford was great. I liked how Mark Garcia took his time to work with me. He told me that if anything goes wrong, don't hesitate to give him a call. While I was waiting for everything to go through with purchasing the car, Mark gave me encouraging words. Overall it was a nice experience purchasing my new car without a cosigner and a low monthly rate. Thanks Briarwood Ford

Deborah Stines

7 de dic. de 2014

I really appreciated Dave Crisp our sales rep who helped us purchase our vehicles. I will recommend him to anyone who is looking for a new car. I am trying to rebuild my less than optimal credit rating and he was able to get me in a very nice vehicle. I was able to get a vehicle of my choosing with all of the features i wanted and not just settle for what i could qualify for. I will come to him for all of my furture vehcile purchases.

Tom

2 de dic. de 2014

Bruno was very well informed and was not pushy. I didn't intend to buy the same day I came in, but ended up feeling comfortable enough with the car, the price, and Bruno's knowledge that I went ahead and pulled the trigger. A few days later, he spent a considerable amount of time with my wife and son teaching them about the vehicle's features. Nice, because the sale was already made and he didn't have to do anything more if he didn't want to.

Lisa Haak

2 de dic. de 2014

Bill was our salesperson. He was very helpful and made the process super easy.

Patricia Tanner

2 de dic. de 2014

I love my Escape. My salesperson, Rick Tanner was excellent!

Bradley Knicker

1 de dic. de 2014

I came in looking for a truck in a very short time frame on a certain budget and Pat Collins was able to help me complete this quickly. I was able to talk with him regularly about a truck, he was able to find a few that matched my needs quickly and we were able to get the truck within a week of first looking. Thanks Pat!

Matthew Briere

28 de nov. de 2014

I purchased a vehicle at the dealership and I enjoy driving this new vehicle.

Jeffrey Fennell

26 de nov. de 2014

I had a great experience at Briarwood ford. My salesman, Mark Garcia was excellent! I would refer my friends and family to you.

Margaret Watson

25 de nov. de 2014

I leased a 2014 Focus. I am very satisfied with my Focus and especially the service, and help my salesman gave me. He made the process very pleasant.

Richelle Brown

24 de nov. de 2014

I've been buying vehicles from Briarwood Ford for over twenty years!I always come back because of Keith Wahl, he's the greatest!

Heather Dew

24 de nov. de 2014

Sales representatives were accommodating and helpful. I love the car! I will go back to them when I am ready to shop again.

Billie R

24 de nov. de 2014

I just bought a 2014 Ford Focus sedan at Briarwood Ford. I am loving this car. My sales rep was personable but not pushy, and patient as I test drove several vehicles to be sure what I wanted. He did not pressure me to get more car than I could afford, either. Ladies, you will be happy to know that I was not talked down to or patronized by my rep or the finance department as if my being a female meant I didn't have a brain in my head. I would recommend Briarwood Ford to anyone. In fact, I already have!

Lawrence Rose

20 de nov. de 2014

My experience was over wheling. I was not exspected to have great customer service and people treated me like they cared. I would tell all my Family and Friends to purchare cars here.

Jeffrey Spence

19 de nov. de 2014

Just an amazing dealership to work with! I was cross shopping some other car makers and I experienced some awful salesmen and saleswomen, way too pushy and way to much "selling"... I felt extremely comfortable working with my dealer at Briarwood and would happily return for my next vehicle.

Melissa Leipold

19 de nov. de 2014

I started off speaking to Dave Crisp who was able to connect me with Joe Jones. It was a great experience!

Stefan Mitroi

18 de nov. de 2014

I usually never file any surveys however with my previous experience at a different dealership were I just waiste four hours of my weekend going back and forth trying to sell me something I did not wantcompared with the Briarwood store were everything was just as smooth and pleasent as a dealership can be.

Elizabeth Perfect

18 de nov. de 2014

This was my first new car purchase. I was VERY pleased. There was no up selling or attempts to get me to change cars it upgrade. The car was in perfect condition and the staff were extremely helpful and did whatever they could to help with financing. The car is a ford focus and I am way more than pleased with it.

Kevin Richardson

18 de nov. de 2014

I really appreciated Rick Tanner as my sales rep. He did a fabulous job. I will definitely send people his way who are looking for a new vehicle.

Sherrie Saksewski

17 de nov. de 2014

2014 Edge Limited Great experience, quick delivery, knowledgable and efficient staff

Daniel da Costa E Silva

17 de nov. de 2014

Joe Jones is the best salesman I met. I have purchase cars in Brazil and France and no one gave more attention than these guys did.Definitely I would recommend friends and family to buy a Ford with him.

Amanda Ahrens

17 de nov. de 2014

We love Alan bell he is a great salesman. He is the only reason I considered looking at an explorer!

Richard Buhr

17 de nov. de 2014

Leased a 2014 Ford Edge. Special ordered the model. Mark Garcia did an excellent job. I got exactly what I wanted and am very pleased.

Liana Carter

15 de nov. de 2014

I had a wonderful experience leasing my 2015 Ford Fusion Energi. I was not sure what kind of car I was looking for but I knew that I needed better gas mileage than what I was getting with my 2012 Escape. Ted was wonderful at helping me find the car that was right for me, he took the time to tell me about the different cars that might be suitable for me and incredibly knowledgeable about the Fusion Energi with it's new technology. He was kind a patient with us while we decided on a car, even steered me away from test driving something that was not in my price or mileage range(it was exactly what I needed). I look forward to working with Ted and the Briarwood team in the future.

Theodore Miller II

14 de nov. de 2014

Ted Miller did an excellent job in both finding me a car and getting the paperwork finished in a timely manner. He answered all of my questions and had no problem going over all the features of the SYNC system with me. Thanks for making this car buying experience hassle and stress free. I will definitely be back in the future!

Brian Choi

13 de nov. de 2014

Excellent dealership! Mark was courteous, prompt in response and accommodating!

Sally Carpenter

13 de nov. de 2014

Mark Garcia was very efficient in helping me to select a car, and in making the necessary arrangements. I told him what I hoped to buy, and he provided two choices right away. One of them was perfect for me. When I discovered that my left turn signal light was about to go out, I brought it in and it was replaced within minutes. Also, through my own neglect, I didn't realize the windows in the car were tinted. I do not like tinted windows, so I called Mark, and he made arrangements for the tint to be removed, at no cost to me. For that I was very grateful. All in all, a very satisfactory car purchasing experience. I will recommend Briarwood Ford to others.

Justin Beaudrie

13 de nov. de 2014

Ted was great! I traded in my old vehicle and purchased a new 2014 Ford Focus. Ted was friendly, helpful and patient. I had no idea what to expect walking in, but was very happy with his service and that he took the time to get me up and running.

Julie W.

12 de nov. de 2014

Salesman Mike Collins went out of his way to make the leasing process for my new Ford C-Max quick and efficient. He kept in close contact during the vehicle search process, offered to find exactly what I wanted, and expedited the paperwork. The service at Briarwood far surpassed Varsity Ford.

Donyphn Foster

11 de nov. de 2014

I purchased a 2014 Ford Escape. Ted Miller was a fantastic salesperson. He was low pressure, he let my wife and I develop our purchasing patterns over the course of a couple months without disrupting our process with aggressive sales tactics. He was knowledgeable of the vehicles available and considerate of our preferences. There was one little mix-up regarding financing that put my wife and I out of sorts. It wasn't made clear that the rebates precluded using the Ford financing program. Which was ultimately okay, but took us by surprise. Also the communication of our preferences and capabilities was not communicated appropriately to finance which made that conversation more stressful. Additionally, I have a touch of buyer's remorse regarding the extended service agreement. I may change my mind if something happens, but I feel as if I did not receive the value I wanted for my money in that section of the transaction.As an aside, their service center is fantastic. Our other car needed work and that's how I found them in the first place.

Joshua Fakhoury

11 de nov. de 2014

I went in looking for a Fusion Hybrid. Mark Garcia helped us right away. He kept in contact with us as we got our financing squared away, and helped us locate the car that we wanted. We were completely satisfied with our experience at Briarwood Ford, and we absolutely love our new car!

Jerry Cross

10 de nov. de 2014

ford explorer service was great staff was very helpful

George Hassaballa

7 de nov. de 2014

The Staff was very Helpful, Th Service was very Good , But the wait was long around 3 Hours.

Gary Young

6 de nov. de 2014

Bill was my salesman & he did a great job. He was not pushy, I talked to him 2 or 3 times before I decided on a Edge.I will buy my next car from him.

Janice Hasselbring

6 de nov. de 2014

We love our Ford Escape but presently it is in your "hospital" getting a new engine so I am driving a Fusion....which makes me appreciate our Escape all the more. I feel so low in it...I like the higher ride. The Fusion is serving us well but will be glad to get our Escape back.

Kimberly Truzzi

6 de nov. de 2014

2014 Ford Focus SE. Staff was very helpful. Low pressure sales environment. Will highly recommend.

Peter Roob

6 de nov. de 2014

Ford Focus 2012. The only thing I don't know, when was the last Oil change ????There is no sticker in the window. Maybe you can update me on this little issue?Thanks,Peter Roob

Regina Caswell

5 de nov. de 2014

I bought a 2013 Ford Edge. My salesman was very helpful and was personable. He also continues to help me as I learn about features in Escape

Dustin Anderson

4 de nov. de 2014

Mike Collins was the best! He truly did a great job and didn't feel like we were dealing with a used car salesman! It was like working with a friend.

David Roberts

4 de nov. de 2014

Ted Miller our Salesman was wonderful to work with in the process of buying a new car.We were happy with his trade-in offer and worked diligently to find the Escape that with all the options that we had in mind and More. I have worked for Ford Rawsonville Plant for 42 3/4 Years and bought many new cars and trucks with different Dealers and Salespersons,and Ted Miller was one of the best experiences of all of the many people i have dealt with. Being up front honest and hard working is a great attribute for a good business. I wish for you all of your Employees success and thank Ted for us. David & Dianna Roberts

Paula Janeczek

4 de nov. de 2014

Excellent service. Paul Mazara is kind, helpful, and informative,,Pat Collins did a great job finding the right vehicle .

David Murtonen

3 de nov. de 2014

We have purchased Ford for years. Leasing this Focus was the best experience we have ever had. This was the first time we purchased from Briarwood Ford and we will certainly be back. Larry was the best salesperson we have experienced in our purchasing history. Being a Ford employee sometimes dealerships don't want to be bothered with an A plan purchase. Larry did not treat us any differently than he would another customer. I will definitely be referring people to Larry.

Linda Rudd

3 de nov. de 2014

One week before I visited your dealership I had talked to another sales agent at another Ford dealership in Toledo. The sales person did not have on the lot what I was looking for but did not offer to sit down and search with me, but said he would call me within 10 days. He called me the morning of the day I stopped by your dealership and said he "was still looking but was unable to locate what I wanted". So I decided to do my own shopping. I stopped into your lot and your sales agent came right out and asked me what I was looking for. You did not have one so he offered to search for me. He found several immediately. I told him I wanted to think about it for a couple of days and I would be in touch. That was on Saturday. On Monday I called him and on Tuesday afternoon I drove home with my new 2015 Ford Explorer, every detail I wanted. Ruby Red with black leather interior. I am very happy with Pat Collins my sales agent and my new vehicle!

John

3 de nov. de 2014

My biggest reason for leasing with Briarwood is that Mike Collins went above and beyond to find me the exact vehicle I wanted at another dealer and arrange for a dealer trade. He was honest and professional and respectful. Because of Mike I will likely be working with Briarwood Ford for many years to come. Thanks for a great experience.

Chad

3 de nov. de 2014

2014 Ford Edge, sevice was great. Ted Miller helped me out and was very friendly. I will be returning to buy my wife a new car from Ted Miller.

Christopher Richards

3 de nov. de 2014

Extremely helpful people! Got me car the same day too

Jennifer Cecil

30 de oct. de 2014

Ted Miller help me with the lease of my new 2014 fusion! It was nice to come in check out different car ideas, then the next visit to the office I was signing for my car! It was great to not have to sit around for a few hours until everything was completed, a true SIGN and GO experience!! :) Thanks Ted!

Joan Canzoneri

30 de oct. de 2014

I have a 2013 Escape which was recalled for a problem with the electrical harness. I called for an appointment which I received promptly. When I arrived at Briarwood Ford service department I was greeted by name and promptly taken care of. I asked to have my car ready by 3:00 PM and I was accommodated. I also received a ride home as well as picked up when my vehicle was ready.

Heather Feldkamp

29 de oct. de 2014

I have a 2014 Ford Fusion SE...love it, the best car I have ever owned. David Crisp is my salesman and he is the best, helped me get it in for the normal oil change and tire rotation, but also helped me with getting some third party work done with Zahn's Autobody. Rustproofing was one thing I wanted to have done before the winter and it is done!

Paul Nye

29 de oct. de 2014

Decided on a Focus 5 door. Paperwork you guys have to do is is incredible, Dawn must be crazy busy making up those customer folders for delivery. Was very efficiant and did not take allot of time from walking in to driving away. Larry was great to work with locating and securing the right vehicle for myself. Unfortunately, after driving the vehicle on the highway the first time there was a problem with the brakes and the car was returned to the service garage, literally within the first 24 hours of ownership. A loner vehicle was provided, which I dont think is standard practice but is very much appreciated!

paulau

27 de sep. de 2014

tom madigan is very knowledgeable and helpful in our sales experience I would highly and do recommend Briarwood Ford and tom madigan, we have bought our second car from him, he was very helpfull assisting us with other issues regarding power new used car. we are very happy with the car we purchased.

daniepa

19 de sep. de 2014

When I first contacted Pat Collins, I wasn't even sure that I was in the market for a new car. I had no car payment and been very happy with the vehicle that I had. I was told Pat my concerns, and how a new car might fit. Throughout the whole process, he worked through all the different scenarios in a straightforward manner that told me that he was concerned with me making a decision that I was happy with instead of just trying to sell a car. It was a great experience and I end up buying a Fusion that fit my needs perfectly. I'll be happy to tell anyone that Pat Collins is the person to see to buy a car. A special shout out to David Crisp who helped me set up the Sync system and my phone and audio. Thank you both.

michelle.williamson.5855

28 de ago. de 2014

I'm beyond ecstatic that Briarwood Ford acquired Ted Miller! He's the ONLY REASON I come and will go and send others to Briarwood Ford TO SEE HIM ONLY! Ted has THE BEST customer service and is delightful to be around. Ted's personality and willingness to help others is just amazing! Writing this review does no justice for Ted Miller, because words can't even explain the genuine gratitude that comes to my heart when I think of Ted. My heart smiles when I see his face, because I know Ted will make everything right and I will leave with what I wanted plus 5 times more than I expected because Ted goes over and beyond what is asked of him. PLEASE keep Ted because wherever he goes, I go and his future customers! I LOVE TED MILLER so much that if something ever happen to him, I would pass out!

stepmcca

6 de ago. de 2014

After taking my car in for a wierd clunking noise there was a small problem with my gas tank. As it was very hard to go without my car due to my family all being gone and no backup car, Andrea worked very hard to get us another loaner car AND to have my Explorer returned to me as quickly as possible. Everyone was professional and courteous and extremely helpful with updates and quick service. Again, unfortunately once my car was back, I had to return it again, however it was done with ease, and again Andrea went above and beyond in her customer service by once again providing me with a loaner, a free car wash and oil change. They were very quick and efficient and even though they had a lot of cars due to the recall, they made me feel like a special customer and I was satisfied with all of their help, especially Andrea who is so personable and cheerful. My husband filled out a response card incorrectly which gave the dealership a wrong grading, and I wanted to make sure that a huge shout out goes to Briarwood Ford for all of their help and quick service. A great Service department with great employees!

richardnozewski

1 de ago. de 2014

Just when I though my headaches were over with my 2007 Ford Focus, another problem surfaced. I started developing transmission problems. Eeek! Called Briarwood Ford, Paul Mazzara, service adviser, and they said get it here as soon as you can. So I got it there that Tuesday evening just before closing. After I dropped it off, the next day, I called other dealers and independent transmission services to see how long before they could get to me just out of curiosity. 2 weeks before they could even start looking at it. Today, got a call saying the car was ready. Took only 3 days. For those of you reading this, I suggest you just call Briarwood Ford and ask for Paul Mazzara in service. My point is this. Briarwood Ford takes pride in its service department. In the 65 years I have been on this planet, and dealing with many, many, Ford dealers throughout the years, nothing comes close to the personal service and care this dealership has to offer. The salesman who sold my daughter her car, Ted Miller, even got involved with it. This dealership works together as a team like I have never seen before. Save yourself a headache, and call these people I have just spoke about. THANK YOU AGAIN BRIARWOOD FORD FOR OUTSTANDING SERVICE AND THE PERSONAL COMMITMENT YOU GIVE YOUR CUSTOMERS!

liyunhy

22 de jul. de 2014

I visited a couple of dealers and salesman and David Crisp is the best of them. He is patient, honest and knowledgeable. Price is reasonable. I would strongly recommend him if you want to buy a ford.

kthoria

18 de jul. de 2014

I would highly recommend Paul and Matt, if you are looking to get your car services. I have been seeing Paul for more then 10year, he always has a smile, he treaties you like a family member, and no matter how busy his day is, he never says no to help anyone. I meet Matt though Paul, and same goes for Matt, he always has a great smile on his face, no matter how the day is going. They take there time in explaining you what is the problem, and they don't try to over sale you on things that you don't need. The reason for me to go to Briarwood Ford for 10+yrs is for the excellent/outstanding Service that I receive and also the friendly faces. :)Thank you Paul and Matt. :)

kslot

18 de jul. de 2014

Paul Mazzara has, from the start, been kind and helpful. I trust him to tell me what my Flex needs (and doesn't) and know that it will be done well. He helps me to understand why (I know very little about how cars run) and explains everything to me in a way I can comprehend. He goes above and beyond and that is greatly appreciated. I always know he is doing what is best for me, my family, and my Flex! Thanks, Paul!

max0717

17 de jul. de 2014

Service Advisor Paul Mazzara is the epitome of customer focus. His knowledge of vehicles coupled with his passion to provide outstanding customer service and the extra effort he goes through to achieve that was shown again today. He saved me money on my tire purchase by taking the time to seek out incentives. Today was just another example of Paul's focus on his customer, I have experienced many others in the past.Paul is a role model for what Ford Motor strives to achieve in the Dealer network. Thanks again Paul for all you do with Customer Care.

hfeldkamp

15 de jul. de 2014

Myself, like others, dread shopping for and buying a vehicle. Dave Crisp was so easy to work with. It took me forever to make the move for verious reasons, but Dave stayed strong with me when other sales reps would have given up on me. Slow and steady wins the race they say. I was able to get exactly what I wanted with a couple extra bells and whistles and still didn't break the bank. Dave even researched and found a discount I was eligible for that I wasn't even aware of!

rrodri11

14 de jul. de 2014

It isn't everyday that you receive random acts of kindness from people in places you least expect them but today was one of those days and I'm sure many more will follow. I recently purchased my Escape from Briarwood Ford and I needed to order a few "cosmetic" parts for the inside. It was no problem getting the parts and picking them up, minus the tropical rain storm that occurred the day I visited the parts department. In fact I thought I was even going to be able to instal the few parts myself, it looked pretty easy! LIttle did I know it was going to be much more difficult than I thought. Paul Mazzara, who not only watched me walk in and out of the parts and service department in the pouring rain only a few days before and offered me an umbrella, offered to "check it out" when I came back needing help. His outstanding act of kindness didn't just stop with the offer to help me stay dry from the rain but continued when he spent over and hour and a half of his own personal time assisting me in putting new faces on my radio dash. I'm talking taking hidden screws, nuts, bolts and wires. Oh the wires! Now, I know a thing or two about teaching children to read or write but when it came to this you might as well told me it was brain surgery! His "yeah, I'll check it out" turned into a real maintenance and service need that could easily have cost much time and money! Paul didn't give up. He didn't leave me hanging to dry but in fact saved again. He made sure I left Briarwood Ford with screws, nuts, bolts and wires all back where they needed to be and a brand new shining radio dash. He truly performed an outstanding act of kindness, way beyond his job description. He will be remembered all the way in Colorado and I will always buy a Ford.

bkmac

1 de jul. de 2014

I always hate to purchase automobiles because I always feel that I am being misled and not getting a good deal. My experience with David Crisp was not that way. He was very honest, up front with me, the vehicles available and options that would be appropriate. I got the vehicle that I wanted, the price was acceptable and he took care of all the little details that went with it.I would recommend anyone to seek him out if they want a pleasant experience.

jkermath

30 de may. de 2014

My 19 year daughter visited the Briarwood Service Center to get an additional key made for her Focus. This is a kid, first time to a dealer who knows nothing of cars or how things are done. The woman explained the key was $35. She was made to pull in and they inspected car to find a rear light bulb / reverse burned out. She was given an estimate of about $30 to repair it. My daughter said, "Fine". After 45 minutes she paid for it, THE BILL WAS $161! THIS WAS FOR A KEY AND LIGHT BULB. LABOR WAS $111 TO REPLACE A LIGHTBULB! MAYBE THAT WAS PARTIALLY THE LABOR TO TURN ON A LAPTOP TO PROGRAM THE KEY.My wife, daughter and I came back to complain and met with Jeff, the service manager and the woman who helped my daughter. They would not let my daughter explain things, they explained things and put things in her mouth like an attorney. I argued with them and it got very heated. The service manager stood up and got right in my face, my wife thought he was going to get physical! It was the worst experience I can imagine as a local Saline resident. The service manager is a complete xxxxxxx who made no attempt to credit us part of the insanely high amount back and justified his position with his "$7,500 laptop" to program keys and asked me "Can't your daughter read?". I was so humiliated over this meeting it was hard to describe. All over a key and a .20 light bulb! AGAIN, THIS HEATED ARGUMENT WAS IN FRONT OF MY DAUGHTER AND WIFE MIND YOU. I WILL NEVER SET FOOT OR RECOMMEND ANYONE HAS ANYTHING TO DO WITH THE SERVICE MANAGER AT BRIARWOOD FORD. I ASKED TO SPLIT THE BILL IN HALF AND HE LAUGHED AT ME.3.26.14 Update: The sales manager, Tom Bicknell was incredibly professional. He met with us and gave my daughter a partial refund. His department is separate though from the service department. I would retrack this if the service department manager apologized personally to my daughter. It's funny, we hold our kids accountable but getting an apology from an adult is sometimes far more difficult.Thank you,Jeff Kermath

chicagoan

28 de may. de 2014

I grew up in Saline but now live in Chicago, where I have learned the hard way that big city dealerships dont always have the customers best interests in mind. As a result, I travel 250 miles to get my car needs taken care of at Briarwood Ford. Paul Mazzara always provides excellent customer service, working with me to proactively take care of maintenance needs before major problems arise. I never hesitate to call Paul from Chicago and ask about issues that come up with the car. He is responsive and he offers excellent advice and explanations on how to resolve mechanical problems and when to plan for more routine services. I value Pauls knowledge as well as his kindness and pleasant nature. I trust him for good car advice and would highly recommend him. Hes really the greatest!

Annherst

21 de may. de 2014

Briarwood Ford is the BEST! Paul Mazzara, in service, is the GREATEST! My family has gone to Briarwood Ford for many years and we are always satisfied customers and feel like we are treated like family. Paul has a wonderful personality, is always friendly and has incredible customer service skills. He goes above and beyond our expectations. Thank you, Paul, for everything!

cynlarsen1922

20 de may. de 2014

Briarwood Ford has the best Service Center Rep in Paul Mazzara. He has an unwavering commitment to customer service and creates an environment that puts customers at ease. Always responds back in a timely manner and communicates in a way that I can understand what services are needed and why. He listens attentively, and uses tact and diplomacy to find common ground to achieve a win, win outcome. He is able to handle a high-volume workload and still maintains his customer service focus. Yea Briarwood Ford, youre the best.CindySaline, MI

Randy2014

3 de may. de 2014

I connected with Jim, internet manager for dealership and he set me up with David Crisp. The transaction was completely pain free. Courteous and friendly and so helpful in setting up my lease package. Walking me thru the start up, helping me sync phone etc. I was impressed with the cleanliness and orderly appearance of showroom. Everyone was working with a customer. That was a big impression. Thank you for putting me in a new Ford Escape SE. I will recommend Briarwood Ford to my friends. Randall H. JohnsonSaline, MI

JoeBurke19451st

17 de abr. de 2014

I have had outstanding experiences dealing with Briarwood Ford since the mid-eighties. From our first sleek, sporty and practical Probe to a fun filled Conversion van when the family was getting very active and I needed room for the gear of coaching baseball, basketball and soccer and later to the sporty Mustang my wife loved to drive so much. Later my son who had just graduated college had the privilege of buying the first beautifully redesigned and added power under the hood 2004 Mustang that the dealership received.Most recently, we did our first lease deal with the 2014 Focus that my wife and I who are downsizing not only our car but home just love.In all our dealings we have found the staff to be well above average in their knowledge of product and choices, and most importantly their sincere effort to put customer concerns first. Recently, I had my first dealings with the body shop. The work they did for me was beyond outstanding. This dealer is top drawer in every way. I see they just won the prestigious Ford Motor Presidents Award. I am not at all surprised. Do your self a favor and seek out the good people at Briarwood Ford.

leewal

24 de mar. de 2014

I am a salesman on the road, and my car broke down on 3/19/14. Paul Mazzara immediately secured a rental car for me so I could continue to make sales calls for the next couple days. Then he proceeded to have my car diagnosed and serviced by 6PM on 3/20/14. I feel this is professional service above and beyond my expectations. Lee Walski.

1969Ford

6 de mar. de 2014

I just picked up my 2013 Focus from service after a very lengthy diagnosis and confirmation of my concern. This is where I met Jeff the Service Manager. He took the time after repairs to explain what was done diagnostically and at first they could not confirm the issue. Well Jeff did not stop there. He actually offered to drive my car home because most of the concern happened first thing in the morning. The next morning, (first thing), Jeff was on the horn discussing with me that the efforts paid off in finding my concern. After repairs, not only did ne replace the gas used, he had more put in the car and had it washed, (HAND WASHED). Right from the beginning, Andrea the service writer, kept me in the loop from start to finish which is why I come to her for serveral years. It is for these reasons.. Jeff, Andrea and the techs. that I continue my business here. There are many Ford dealers that get bashed in ratings due to their conduct, NOT the Brand. These dealers should learn from Jeff and Andrea and he crew in the Service Department..Jeff, YOU DA MAN!

roneversole

20 de feb. de 2014

David Crisp has helped us now with the purchase of two vehicles and does an exceptional job at finding the vehicle for your needs. Very personable and always making sure that you're satisfied with your purchase. He is there if you have any concerns or needs to help in every he can. It's great to have a salesman that I can call a friend!

Wendy118

19 de feb. de 2014

I just bought a new car from David who is nice and friendly during the test drive. The new car at this dealership also feels better during my test drive compared with other ones at other dealership. He showed me quite a few details of the new car and he helps me to combine my coupons and get me $3250 off the original invoice price which is great experience.

Aptnotheld

18 de ene. de 2014

I would never return or suggest that anyone get service done at this location...drive a bit further and go to their close competitor(s). I wanted simple service done (oil change and tire rotation) with a service issue on an appointment. Briarwood Ford would not service my car in the allotted appointment time and could not guarantee that service would be completed. Service team was less than helpful and didn't care.Emails to staff went unanswered...it's apparent they don't care of the needs of their customers.I will not return and will urge others to not do the same. Since when has the service industry taken an appointment as an inconvenience?

giacobone1

27 de sep. de 2013

Always been a Ford person, but 2 years ago I went to Buick - worst mistake ever. Now I am back! Love the new Ford Escape. In addition, Jeff Russell goes above and beyond the call of duty! Amazing Service!

joewashb

21 de sep. de 2013

I dropped off my 1999 Ford F150 with Briarwood Ford to replace the passenger side exhaust manifold. They used the aftermarket parts I supplied and did a very good job. They worked with me and resolved every issue that was encountered. I would recommend working with Briarwood Ford Service Department. Thanks

JenniferPoling

30 de ago. de 2013

Karl was such a pleasure to work with! He went out of his way at every step of the sale and was so friendly to me and my son, who seemed to have questions about everything and he's only 7 :) Karl worked with me from my very first visit where I wasn't sure what questions to ask or what I was even looking for, to the many phone calls and emails we had discussing options, not to mention all the behind the scenes calls he made looking for my perfect car!!! Karl made this the best car buying/leasing experience I've ever had! And I absolutely love my new car!!!! You have a customer for life! I look forward to working with him in the future when it's time for my new lease.

dekuehn

12 de ago. de 2013

Excellent Service! Friendly and personable. Whatever I needed he was right on top of it, very professional and was available whenever I needed information or wanted to come into the dealer.

gackgray

7 de ago. de 2013

Pat Collins was very friendly and professional. He helped me get exactly what I wanted in a short amount of time with absolutely no sales pressure.

mskeyes03

25 de jul. de 2013

Danielle was awesome! She gave us wonderful customer service and helped us find the right car for our circumstance. We bought a new Fiesta! We love our car and would recommend Briarwood Ford and Danielle to anyone! She even helped keep our boys entertained while we were signing paperwork.

wksparks

25 de jul. de 2013

When looking for a new vehicle we contacted several dealerships. We found Tom Madigan at Briarwood Ford to be extremely knowledgeable and helpful. We do not appreciate aggressive sales people who pressure you into making a quick decision and found Tom to be patient and informative without pressure tactics. We took our time and made an informed decision with Tom's assistance. Tom is indeed an asset to Briarwood Ford. We are so pleased with the whole experience and love our new Escape.

markbschick

25 de jul. de 2013

We had an amazingly positive experience with Briarwood Ford. They retrieved the exact 2013 F-150 we were looking from a dealer about 50 miles away and held it on their lot for almost a month while we got our paperwork together. When the truck was delivered it was spotless and had a full tank of gas that showed over 500 miles until empty. David Crisp, our salesman, understands the Sync system very well and spent over an hour showing us everything the truck could do. The sales manager Tom Bicknell made the entire process very easy and made sure all the paperwork was taken care of before we arrived. We spent less than 20 minutes completing the transaction. Briarwood is a great local dealer who always has someone there to help you when you arrive. They will also leave you alone if you just want to look around. We have had a great experience with Paul Mazarro in the service department. Paul really cares that you get what you need when you need it. He stayed in touch with us everyday while our previous truck was in for service so we knew exactly what was going on and when to expect it. He explains what is needed to fix the vehicle and won't try to sell you something you don't need. Paul is a real car guy and we don't mind going in for service because it's always been a good experience.

egrochulski

20 de jul. de 2013

Thank you Ruskin for showing Tom & I the best Ford that would suite our purpose. I will see you Monday to seal the deal with of course Toby ha sthe final say LOL....

madams50

16 de jul. de 2013

My family has done business with Briarwood Ford for over a decade. We currently have four Ford vehicles in our family all purchased through Briarwood. This includes my 90 year old mother and 18 year old son. The strongest testimoney to our loyalty is that this dealership is 20 miles from my home and almost 40 from my mothers. We have to pass three Ford dealerships in order to get to Briarwood.We are always greeted by name and made to feel like they're happy to see us. I've never ever been pressured to make a decision. We feel completely confident that our best interest is the most important factor. Our all "5" rating is based on Briarwood having earned that right! They assist people in making a purchase, not just sell them a car! I would highly recommend them to anyone looking to purchase or lease a new Ford vehicle.Matt Adams, Plymouth, MI

steveh0927

15 de jul. de 2013

I have worked with David Crisp for about a year and a half and he has proven time and time again that he has my interests in mind. He has worked successfully on difficult searches, created super deals once he knew me, and has never over sold me. I enjoy his sincere passion for his product (ask him any tech or accessory question---he will nail it) and and the true desire he has to put the pieces on a sale just according to my wishes.I would highly recommend giving David a call.

anon123456789123

3 de jul. de 2013

I would like to start off by saying I'm not sure which rep. we dealt with, but he was very nice. I had to pick one to complete the review.The staff was very friendly and they were able to get us a great deal on a used truck with a warranty that we purchased separately. About a week after we purchased the truck my fiance noticed that one of the pumps in the engine was leaking so we took it back up to the dealership. They told us it would be about $100 just to run diagnostics to see what part wasn't working, even though we told them what part was leaking and we had the warranty. They explained that they don't honor the $0 diagnostic part of the warranty, but we could take it somewhere else that may. They then went on to tell us that if the pump in question was leaking, it would be about another $200 to replace. We looked up the part online and found that the pump sells for $40 and immediately took the truck back before they could charge us anything. We found that there was a sealant put in the pump to disguise the leak. I don't want to accuse them of putting this in there because we don't have proof, but it did sit at their dealership for a while before being sold and the employees were taking the truck home for their own use. I know this because they removed the hitch as soon as we signed the paperwork and when we asked why, they sales person said it was because it didn't come with the truck, but was being used by one of the employees that had put the hitch on there.Because of their lack of willingness to fix an issue that was obviously wrong when we purchased the truck, I would not recommend this dealership to anyone.

dexter00

27 de jun. de 2013

Issue with a 2012 focus that the dealer I bought it from had for over a week and never could find the problem. Took it here to Briarwood Ford and within 4 days had it all taken care of. Everything was under warranty and to date has had no issues at all. Great service work and over all great dealership. During the stay we walk around of course and everything was clean and employees where all very nice to wrok/talk with.

carolevans69

23 de jun. de 2013

I stopped by Briarwood Ford in early May to browse around, because I was thinking of trading in my Escape for a new car. Sam Falk came up to me while I was looking at the new Taurus and wanted to know if he could help me. He is a very, very nice and kind man, and I said okay.I ended up driving two different Taurus's, a new Escape and the Edge, of which I always wanted since they first came out. I did decide to buy the Edge.He really helped me out a lot for finding the right finance company to go through and the best percentage rate. He really went out of his way to help, as I am sure he does with every customer. I would highly recommend Sam for their dealer. When I decide to trade again, which is every three years or so, I would, without a doubt, go back to Sam Falk. He is the best.Sincerely,Carol Evans

BrandonBishop

16 de may. de 2013

Dave was very helpful. He worked with us and we had to do very little to buy the car. We talked over the phone and made a time to visit the dealership. He was there waiting for us. Every step was quick quick and at the end of the day we got a new car for a good price and no headache.

jhoshield

7 de may. de 2013

Dealing with Tom Madigan at Briarwood Ford is the reason we did business and will continue to do business with Briarwood Ford. He was able to get us into the car we wanted, even though we had some troubles with financing, he went above and beyond to ensure we could get financed, stay within our payment and get in the car we wanted. Excellent service and a great dealership to work with. Look forward to work with them again when we decide to purchase another vehicle.

Shan_76

7 de may. de 2013

Brandon and all the management were very nice and honest. I felt very welcome there and that's not always easy being a woman looking for a car but they were all great. I am definitely going back for my next new car! Best experience buying a car...thank you Brandon Coy and Briarwood Ford!!

dbrandvold

2 de may. de 2013

Or family purchased two cars at the time of our visit and David Crisp was very patient and kind with all of us. The both of us got great service.

Maranda92

20 de abr. de 2013

Horrible never again will I buy a Car from Briarwood Ford in Saline bad service, horrible experience all around our car has been in the shop 4 times in 2mts. We just bought the car 2 months ago.Even after putting this review up they have been calling asking us to take this off. That is the only reason they called not to ask about our car.I'm sorry I'm saying my opinion and people need to know so they don't end up in the same situation.I recommend that you go somewhere else to buy a car.Everyone we have talked to all say the same thing has happened with them, they always beat around the bush. I called yesterday because there is something going on with our ball joints we believe (not wanting to drive, becauseWe don't want to wind up hitting someone or hurting someone). I told the gentlemen Bruno about our issue his response " we can't fix the car over the phone" this is not helpful response this was a smart remake that was not appropriate.

Kelbelhartman

20 de abr. de 2013

A friend referred David Crisp.. She said he is the nicest & most helpful guy she knows.. so true! Will definerly refer him! Thank you David!

Rudylenneman

16 de abr. de 2013

We just brought home our 2012 Fusion. We couldn't be happier. David's name was given to me by a friend of mine, who had a great experience with him. So helpful & pleasant....will diffidently recommend to others. Thanks again, Paula Lenneman

segmon

9 de abr. de 2013

Great buying experience. Dave provided information quickly and easily. No pressure, helped me find what I wanted and made it easy. Dave is patient, knowledgeable, trustworthy and a nice guy to boot. I'll be back and I'll send others.

Gcronenw

2 de mar. de 2013

Great experience! Pat Collins was knowledgable and courteous and made my wife and I very comfortable. We are looking forward to taking delivery of our new vehicle on Monday, 3/4/13. Thanks Pat and Briarwood Ford.

mshelly33702

26 de feb. de 2013

David Crisp was friendly, knowledgeable, and responsive. His knowledge of the vehicles was excellent, and he paid attention to my needs on learning to operate the new hybrid vehicle. There was no pressure to buy--either the vehicle or the additional warranty options. Everyone I worked with seemed genuinely interested in assuring my satisfaction. That helpful attitude did not change after the close of the sale, contrary to other purchasing experiences I've had at other dealerships. I would highly recommend this dealership and Mr. Crisp.

clairez

25 de feb. de 2013

I had a great experience with our sales person David. Right away I was comfortable with him and felt that he would treat me fairly. And my initial impressions were correct! Throughout the entire process from my first visit to picking up the car today, David was responsive, never pushy, informative and treated me with the utmost respect. His positive attitude and openness made the entire process of making a serious and important purchase a very positive one with no unnecessary stress. I recommend working with David without hesitation.

daniepa

19 de feb. de 2013

These two employees helped me with service on my used GMC vehicle. My wife bought her car there and had a good experience and I was looking for a good place for service so I tried Briarwood. Pat Collins and Matt Foley did an excellent job of getting me in and out quickly and for a fair price. I couldn't be more pleased. The service was better than the GMC dealer in town gave me!

nharbour

19 de feb. de 2013

I was trading in my old Explorer and wanted a similar vehicle. David Crisp helped me by listening to my wants and driving needs. Mr. Crisp put absolutely no pressure on me and I thoroughly enjoyed the car purchase experience. I have recommened Briarwood and Mr. Crisp to other professionals and will continue to do so.

Tony Kish

9 de feb. de 2013

After shopping around extensively online I am certain that I received the best deal from Joe Johnson at Briarwood Ford. I never felt pressured into a sale with Joe, and he went above and beyond after the sale helping me get both of my vehicles home offering to follow me home and give me a ride back to the dealership driving 60 miles round trip.

chrismaynard

29 de ene. de 2013

One of the worst service experiences of my life. Paul and Mark did not return calls in a timely fashion and failed to deliver on their commitments.

reuben.torres.50

8 de ene. de 2013

It was great to work with David! He made the whole process easy, listened to what I wanted and got it for me. It was nice to work with him and great to see him bring such a high level of professionalism to this industry.I look forward to a long standing relationship with David.

MattMiller

4 de ene. de 2013

We had a good experience working with Dave Crisp at Briarwood Ford when we purchased our used 2010 Ford Flex. We truly felt Dave went the extra mile to get us a fair trade in value for our previous car. Dave was knowledgeable about the different cars we were interested in, he was accommodating with our busy schedules, and we felt we got a great price on the Flex we purchased. We would recommend Dave and Briarwood Ford without reservation. Matt and Heidi Miller

gmunroe

3 de ene. de 2013

David, our sales representative was very knowledgable about the product line and guided us to the vehicle that met our needs most appropriately. We identified the style and features of the Taurus we wanted and David found the exact match at a nearby dealership. He arranged a dealer trade and had our vehicle ready within one day. Very NICE service.

Als425hp

13 de dic. de 2012

Karl was very helpful in the purchase of a new truck but that is not the first time! This one is number 4. Always knowledgeable and helpful in selecting the options that will provide the performance I want in my vehicles!

fisked

7 de dic. de 2012

I am in Love. I love my new metallic blue Fusion. There wasn't a blue one on the lot, BUT Karl found me the car I wanted with Touch included. Karl also worked with me and his manager to get a price that couldn't be beat. I am sold on Ford.

Bigblue31

3 de dic. de 2012

I recently bought a 2013 Ford Fusion Hybrid from Ed May at Briarwood Ford and I couldn't have been more pleased with my experience. I live in Lake Orion, MI which is quite a drive from Briarwood, but Ed insisted that the drive would be worth the service that I would receive. He did not disappoint. I had previously had a dealing with another dealership that was less than desirable and came in with low expectations. Fortunately, Ed was extremely reliable and took great care of me. I called the evening prior to coming down and told Ed what I wanted, he set the car aside for me and I came down and made the seamless purchase first thing the next morning. After we returned from a test drive of the car, Ed (NOT ME!!!) noticed a nail in the rear tire of the car. He immediately had the service department take the car back and put a brand new tire on. I was extremely impressed with his honesty, communication, and customer service. Without a doubt I would recommend Ed and Briarwood Ford to anyone in the state of Michigan. I have hundreds of dealerships around my home, but if I were to purchase another vehicle, I will be driving down to Saline to visit Ed and Briarwood.

Adair Renning

30 de nov. de 2012

I needed to replace my 10 y/o Jeep Liberty, hopefully with something more fuel efficient. My daughter suggested looking at the Ford C-MAX. Although I was prepared NOT to like it, I respected her opinion and stopped at another dealer (closer to my office) first. I drove the C-MAX first and was pleasantly surprised. I drove a 2013 Escape, and was equally surprised..... I liked the C-MAX better! There were several features from my Jeep that I wanted to carry over to my new vehicle.....one was heated leather seats. The sales representative at the other dealership said the C-MAX was not available in leather yet. We left, had lunch, and then went to Briarwood Ford in Saline. While we were looking in the lot, Mark Garcia came out and introduced himself, and, upon learning my requirements, immediately took me to see a C-MAX with heated leather seats! We drove it and both my husband and myself were sold. The handling, interior, technology, and ride, were all superior. After searching with Mark online to find the color/amenities I wanted, we decided to special order one, which could take 6 weeks or more. From the point of order to picking up my new C-MAX last night my experience with Briarwood Ford in general, and Mark Garcia in particular was excellent. Mark gave me his direct line, cell phone, and email and encouraged me to call/email with any questions. And I did...probably more than he expected....but he graciously took each call, responded to each email and answered all my questions. Financing was arranged with ease and Mark took special care to make sure I understood the basic working of the new technology in the C-MAX before I left the lot last night. I'm confident that Mark will be there if/when I have more questions in the future. I couldn't be more pleased with the car, my experience with the dealership, and Mark. I will happily recommend Briarwood and Mark to friends and family.

AMJokisaari

26 de nov. de 2012

If you're a 20-something like me, you may have had some trouble trying to purchase a car from an Ann Arbor dealership. I looked around at reviews online and saw that Briarwood had a good reputation - it's deserved. I recently purchased a 2013 Ford Focus hatchback (manual transmission) from there, working with Mark Garcia - I can't be more pleased about the experience! Mark started working on my online inquiry before he ever got me on the phone - he worked quickly to find the car that I wanted, and got it delivered, and got all my financing worked out ahead of time so that on the day of purchase, it went smoothly (the financing person did try to sell me on the extended warranty, though). Mark even mailed back a CD I'd forgotten in my trade-in.

MaxMa

10 de nov. de 2012

When I was looking for a 2013 Ford Escape, I contacted several dealers. I sent in a very specific list including all the features I needed. Since I was asking for a 2.0 L AWD Escape, other dealers all tried to sell me a model with towing package. Ed was the only sales representative who went the extra mile and found me an Escape SEL with exactly the features I asked for. He also helped me get a rebate that other dealers did not mention. And the buying experience is very smooth. No extra hassle, just simply walk in with all the document, get the loan and pay the down payment. Ed knows his job, which means, he knows the cars he is selling. If you are not sure about what model you want to get, he can give very specific suggestions. If you know exactly what you want to get, he respects your choice and will help you find that vehicle without trying to throw in extra features you do not need. That is why I give Briarwood Ford and Ed the highest rating.

Bhumsoo

22 de oct. de 2012

The sales person (David Crisp) was friendly and and explained most things in detail. The prices (both new one and the trade in) were satisfactory. However, I was disappointed when I received a car that already has over 260 miles on it. He was not clear explaining why the brand new car has so high miles. If I already did not sign every documents I would not have accepted this car.

graczyk666

21 de oct. de 2012

Went in with an idea of what I wanted with a trade-in vehicle. They gave me about the KBB trade-in value without any hassle. Even though I had an idea of what I wanted, David presented several other options and then additional features of each. He presented each one and their packages in a friendly manner and asked what did I want exactly from a new car. After discussing options and packages and taking away extra ones, and adding others, we finally got one all ordered. He kept me informed of the status from ordering, to production, to delivery. He helped with everything. From lining up the paperwork, insurance, all the way until the final details were ready to go. David was extremely helpful in every step along the way and helped answer any and all questions I threw at him.

wonkim00

17 de oct. de 2012

Everything about buying my new 2013 Ford Fusion from Ed May was exemplary. From the beginning, he said his goal was to make my purchase experience the easiest I'd ever had, and he succeeded.From initial contact, to a very competitive quote (I ended up getting the X plan non-negotiable price, but before then, I appreciated that he did not play games with pricing), through followups on when the car would arrive, to final signing, Ed kept me updated with well-written, timely emails.When I had specific concerns and questions, he addressed them immediately to my satisfaction. I was impressed by his great attitude, enthusiasm and willingness to go the extra mile (literally -- he personally offered to drive out from Saline to Troy to pick me up when I did not have transportation).I give Ed May my highest recommendation -- I'd definitely buy from him again.

phughes667

2 de oct. de 2012

I just took delivery of a 2013 Ford Escape SE. I worked with David Crisp. I could not be happier with the vehicle, with David or with Briarwood Ford. The entire process was like clock work. David was very professional, he was thorough and consistent in his follow-up. He worked hard to find the exact vehicle I requested. The delivery process was the smoothest I have ever experinced, all the paperwork was prepared before I arrive and all of it was accurate. The only suprise was that the payment was a few dollars per month less than David had promised. All of the vehicles functions and features were explained to me in detail and the more complex ones demonstrated. I would highly reccomend David and Briarwood Ford to friends and family!