Dave N

10 de jun. de 2016

Went in to lease a f150 on Thursday at 5:00 pm after 3 1/2 hrs finally left all aproved and ALL the paperwork signed. Talked to the financing manager and salesman and both guaranteed me I would be leaving in my new truck that evening . I did just that.5 das later brighton ford called me and said I had to return the truck cause the finance company wouldn't finance me now.What the xxxx kind of dealer ship tells a customer they are all good to go and they meet all the requirements for the lease, including the down payment credit score ( also I'm a Ford z plan qualified ) and let's them take the truck home and 5 days later tells them you need to bring the truck back because the finance company won't approve you.

Fleettruck99

24 de may. de 2016

Brought in commercial vehicle on Monday at 3pm for scheduled service and some minor repairs. As of 4pm Tuesday they had not even started the service, and didn't even bother to call me. Service center closes at 6, sat there at 530 waiting for them to put old oil back in so I could use my truck the next day for work. FYI, they knew ahead of time I needed this truck for work. So now I have to take another day off work costing me money because they can't even do a simple oil change in 26 hours period. Worst service experience ever.

Gregory Price

13 de may. de 2016

had my car serviced said wait time about an hour and they got ot done in just over 30 minutes

Carrie Myers

29 de abr. de 2016

I had a pleasant car buying experience here, however, after less than 2 months of owning my 2015 Ford Escape, a high pitched and very annoying wind noise started from the passenger side of the windshield. After reading about others who have experienced this with Fords, I brought the car into the service department to be looked at. I was basically told that since they couldn't reproduce the sound (even though I brought in a video clip of the car making the sound), there was nothing they could do other than call the "Ford Hot Line". I've waited for over a month with no feedback. When I called back frustrated after listening to the sound for over 4 hours on a drive back from Illinois, David in the service department accused me of arguing with him and was very confrontational. I am the customer, I purchased a defective vehicle, and yet I am not allowed to voice my frustration without being accused of "arguing"? Very poor customer service in my opinion. I am taking my vehicle to another dealership to be looked at. Beware if you purchase a car here and need to bring it in for service.

Caddy

8 de abr. de 2016

My wife and I had a great experience at the used car lot. Ashley Hay was our salesperson and did a wonderful job. She was very knowledgeable about the vehicle we were interested in and it was very easy to make a deal with her. We received our full payoff on our trade in and reached an agreement quickly on the price of the car we were interested in. Great job Ashley and a thanks also to the finance department.

Angela

30 de mar. de 2016

Actually I would give them a zero. Been going to that dealership for years. Never again. I bought a certified used Ford Fusion from them. I didn't realize the dealer had acquired the car from Canada for thousands less then if they had acquired the same car in the US. Is it legal? Sure. Is it ethical? No. It isn't like they haven't made enough money off of my family already.

Smitt123

28 de mar. de 2016

Brought my truck in for simple service of new fuel filters. Service people put them on wrong started sucking all kinds of stuff into injectors and ruined my truck. Will not take care of problem. Beware of taking your vehicle in. Ken s

gilles787

19 de mar. de 2016

Very good and professional service! I had never bought a new car before but Jeff really made it easy and I was able to get one in less than a day. Not too pushy at all and listened to what I wanted in a vehicle.

Bdewyer

27 de feb. de 2016

We recently bought a truck from the pre-owned lot at Brighton Ford. It was overall the best car buying experience we've had to date. We had the pleasure of doing business with Troy Hill, whom was extremely professional and accommodating. We test drove two cars before making a final decision. Troy pulled each car up for us, which was a nice gesture considering many salesman just hand you the keys. Also, not feeling pressured to buy anything was refreshing.. The little things really made Troy and his team stand out amongst other dealerships we've been to. Thank you, Brighton Ford, for the excellent services you provided to us. We will be back when we're in search for our next vechile, meanwhile loving the new truck!

Joedaplumber

1 de feb. de 2016

I have leased 3 behicles from Brighton Ford and expierenced excellent customer service from Eric & J.C.I drive past 10 dealerships to go out of my way to be treated fairly. No gimmicks or upsells. Highly recommend and will return to release. thank you Eric and J.C..... Joe

FEDUP

27 de ene. de 2016

Do NOT trust these people!!!!!!!!!!!! Horrible experience!!! Whoever is in charge of this office and how things are run should be FIRED!!!!!!!!!!!!! They are NOT up front with you and your business means NOTHING to them!!! Work done is crappy and customer service sucks sooooooo bad!!!! DO NOT GIVE THIS DEALERSHIP A PENNY< YOU WILL REGRET IT!!!

Rick

27 de ene. de 2016

Drove 90 miles to get deal and jacked up when got there. Then they jacked up payment by 300. Then tryed to sell me low end truck still above what they said they could do

Mjn2123

15 de ene. de 2016

Allie Nosek was the best to work with when looking for a new vehicle. She was able to get me into the perfect car (a 2015 Ford Fusion) at an amazing price. The customer service was great. Allie was always positive and went out of her way to do all she could for me. I had the best experience at Brighton ford!

maupin11

13 de ene. de 2016

Brighton Ford takes great care of their customers! They were extremely helpful and made my experience very pleasant. Allie Nosek helped me not only find the perfect car but the best payment option for me. I would highly recommend shopping at Brighton Ford, and look forward to dealing with them again!

Abcdef123

12 de ene. de 2016

Brighton Ford is a great dealership. The employes are extremely friendly and helpful. They work quick to get you the car you want. They are also there to help you get the best deal possible, not just take your money.

kovacslabs

11 de ene. de 2016

My husband and I went on Saturday January 9th, at 9 am, to buy a used Saturn Vue from Jerry Niskar. We had previously agreed to trade in our 99 Silverado. Jerry had even arranged for the service department to remove our slide in camper and put it on a trailer I had delivered from SLM Trailer in Whitmore Lake.Jerry undervalued our Silverado by $2,000 and refused to budge on the price of the Saturn Vue. The "deal" he offered us was WAY over our budget. Furthermore, he took TWO hours to jerk us around, when we were clear from the start that my husband had to be at work by noon.We decided to walk away from the Saturn Vue. But since our Silverado, camper, and trailer were already there, we told Jerry we still wanted the service department to put the camper on the trailer, and just fix the brakes on our truck so we could resume driving it. No sale, but hey, we still want to spend money here.Jerry continued to talk down to me. I actually left in tears. My husband drove us home. On the way home, Jerry called me. I hung up on him. He called again! Even my husband had to tell him "Sir, I do not need you to yell at me." I blocked his number and turned my phone off.Sunday, dealership was closed.Monday morning, my husband returns to the service department to see about the camper, trailer, and repairs to the truck. The service department was polite, until Rex got a call in the hallway, and suddenly told my husband "We cannot service your vehicle. Your vehicle and trailer need to be gone as soon as possible."WHAT?My husband and I spent hours of Monday coordinating a tow truck from Farmington Hills to pick up the truck, camper and trailer and take them to General RV in Wixom. At 5 pm, General RV called to tell me my truck and camper had arrived. What about the trailer? I called Hadley, the tow company, who told me when the driver got to Brighton Ford, Brighton Ford claimed there was no trailer, had never heard of a trailer, had no idea what the tow driver was talking about.So I had Hadley call SLM Trailer in Whitmore Lake, where I just bought the trailer on Friday. By 6:30, somehow, magically, Ford had "found" the trailer. Hadley picked it up and delivered it to General RV.I have never been so disgusted with the treatment at any sales establishment in my life. For $5 at Starbucks, they'll treat you like the Queen of England. Even after we realized we couldn't buy the used Saturn Vue, we still tried to give Brighton Ford our money to fix our truck, AND THEY REFUSED.0 stars, 0 points. Do not go here ever.

Sam1234

31 de dic. de 2015

Aly was great to work with she helped me find exactly what I was looking for with the right payment options for me. I couldn't have asked for a better person to work with to get me into the right vehicle. The whole Brighton ford staff is very wonderful

jim

25 de dic. de 2015

It starts and ends with the sales representative. I have been working with Mike Tabacchi for a number of years and he does things right with the minimum requirement of my time. I believe Mike's attitude and efficiency are reflective of the entire Brighton Ford family.

Chris

3 de nov. de 2015

My 2015 Mustang gt broke down on the highway 4.5 weeks ago. I had it towed to Brighton Ford. 3weeks and several complaints to Ford motor company. My car got looked at. While I complained service tech Dean said if I want happy take my car else where. I explained that I was frustrated that almost 3weeks had pay and my car had not been looked at. He said if I had an appointment it would have. I replied I didn't plan on my 2015 mustang breakingdown. They end up finding a faulty clutch. He donkey carrots me around to the next week and then Friday just like the previous weeks. I finely get my car... I get in and immediately know something feels wrong. They say nope its good. I drive home and 3rd grinds I pull over and call Dean. He said let me check the schedule and I'll call you back and see when I can fit you in. He schedules me for an appointment 10 days later. He asked me to come in early so they can get my car right in. I drop my car off the day before my appointment first in line. The next day at 1:30 I get a call Dean says our guy is going to get to your car hopefully tomorrow. I topped the 2nd for my appointment on the 3rd. They might get to it on the fourth. I'm currently waiting on the service manager Troy. Who was very professional and polite unlike Dean. Who shows no concern for customers. He not rude verbally. He just doesn't care. Now, I wait for my turn to be assisted. I guess my appointment wasn't really important. Well either will my business. I have 5sons. I will not be purchasing or leasing their cars from my city dealership Brighton Ford. It's a shame I will have to travel elsewhere to be taken care of. Unresolved 11/03/2015. I raised my service 1 star due to Service Manager (Troy) following up on my concerns. Troy called me back with accurate information and is keeping me in the loop of my vehicles progress. Follow up is very important to me and I feel a little more comfortable that my concerns are being addressed 11/04/2015. Just received a call from Dean giving me some updated information on my car. A new transmission will be shipped out by Ford and should arrive Monday or Tuesday which means I should get my car back by Wednesday. Today is 11/05/2015 I appreciate Dean contacting me. I feel as if they are trying to do better. My next post will be when I receive my vehicle at this time I will post results. 11/12/2015 final update I picked up my 2015 Mustang today after work. I was ignored while I stopped in front of Deans desk. Then after a few minutes he acknowledged me with hello how can I help you. As if he didn't know me. Simply I am here to pick up my car. He got the paper work read the description and said the car will be outside. He then walked away. I signed with the cashier and made my way outside to a filthy car that no longer smelled new it smelled like grease. Oh well filthy car and stinky I said to myself what did you expect. Then I looked at my gas gauge 16 miles left from over half a tank... I took the high road because I did not have the patients to reenter this poor business. I hope the work holds up. I will never come to this dealership nor my children nor my family. This is the worst experience I have ever had. Kind of crazy but after this review was released my car sat until the next week untouched. (Wednesday turned to Thursday to Friday maybe Monday were working on it tomorrow. We just got your car on the lift Wed. We should have it done Thursday). I took away the star I gave for Troy he is the Service manager and his people are a direct reflection of him.

Escape2016

19 de oct. de 2015

I recently purchased a car from Jeff Policella due to a referral from a friend. He was a great salesman to work with. Jeff was very helpful and knowledgeable and answered all of my questions. He made the process go very smooth. I would recommend visiting Jeff at Brighton Ford next time you are in the market for a car.

heatherevans

9 de oct. de 2015

This review is for the collision center! A little back story before I get to Brighton Ford. I'm almost 8 months pregnant and my husband and I decided to move to Brighton from Phoenix, AZ. He grew up in the area, so we knew it's a great place to raise a family. Along the way, we stopped in Amarillo, TX, and St. Louis, MO to sleep. While in St. Louis sleeping, my 2014 Ford Explorer was broken into and vandalized. What luck, right? We called Brighton Ford Collision Center from St. Louis and they told us they would be ready for it when we got into town. We dropped it off first thing the morning after we got there, and Brian Wasdyke was there ready to go. Enterprise picked us up and got us in a rental in no time, and the collision center was so good about keeping us updated with the status of the vehicle. While the vehicle was in the shop, we had quite a few more speed bumps, such as a bladder tank burst, a flooded bathroom, and our moving truck going to Chicago instead of here for no apparent reason. When it rains, it pours! The morning I went to pick up my Explorer, Brian was there again waiting with keys for me. Walking into an establishment to see smiling faces and people excited about being there, makes a HUGE difference in the way customers are treated. Getting into a clean and detailed car was such a wonderful surprise. In Phoenix, dealerships aren't exactly known for their customer service, but Brighton Ford has that quality in the bag. Brian was a phenomenal contact to have if I had any questions.My husband and I will NEVER take our vehicles anywhere except Brighton Ford. Thank you for being the one consistently awesome thing in my week of terror!!

LoveMyEscape-HateDealer

6 de oct. de 2015

All was happy until the papers were signed. Then, it was don't let the door hit you on the way out. Service later was no better. 3 hours for an scheduled oil change. Carpet was damaged on delivery of my Escape, replacement carpet was worse.

escapegirl13

29 de sep. de 2015

I love my salesman, Nick Riashi, I have been his customer at Brighton Ford since I got my first car when I was just a teenager. He is always there when you need him and is like family to me. He genuinely cares about his customers and their families. He is also extremely informative and always has the information I need to make an informed decision.

pbourncpr

24 de sep. de 2015

Went to Brighton ford to see jack ringwood cause we have dealt with him before and he made sure we got the vehicle we wanted once again. Him and Dave worked together and got it done and we are very thankful for both of them and won't go no where else. Thanks jack and Dave

FordGuy

24 de sep. de 2015

This is the most unprofessional group of service writers and management I have ever had the dis-privilege to deal with. I had recall work to be done on a vehicle, I got my e-mail confirming the type of work to be done, the date the work was scheduled to be done, and a cheerful "we look forward to seeing you" note from the department of service manager Troy Willis. So the day before the service appointment I contacted the parts department to confirm the parts would be ready for the recall work as scheduled. Then I talked directly to the service writer assigned to my service Cody Collins. I was assured that everything was ready to go and all would be taken care of. Day of service: The vehicle is taken to the dealership and we are told that there is no record of a service reservation, the parts are not there and Cody Collins is no were to be found. This is the second time I have had to deal with Mr. Collins and believe me if you get his as a service writer you will want to request someone else! Never again will we do business with these people. This was not our first service problem here , there are 2 more instances of poor after sale service that I do not have the time to go into detail about. Save yourself the headache and find a better Ford dealership to buy your vehicle from that has an outstanding service department, Brighton Ford in Brighton MI is not that place. I gave them 1 star because the sight wouldn't allow me to rate them zero stars

Paul

19 de sep. de 2015

Took car in for recall work . Adam Brown told me it would talk a couple of hours and that they would call. (He was not there on friday ) He was right it took a few hours to do . It was done at 11:33 am I called and got answer machine. I emailed and got a xxxxx named Colleen she told me they would call. Finally I went down at 430 pm to the dealership and asked for my car . Then I was told to go into another room told the young lady who I was I asked her why didn't she call me when my Escape was ready and she said " Its not my job to call" I was thinking of buying a new Escape at brighton ford, I will go some where else. Avoid brighton fordat all cost

JS

14 de sep. de 2015

7 months after purchasing a used car from Brighton Ford I decided I wanted something different. I offered my business back to them, this time for a BRAND NEW car, but they could not sell me a 2016 Ford Fusion Energi because they were not an EV (Electric Vehicle) dealer. So I had to purchase my new car from a different dealer. -no big deal- Until I went to cancel my extended service contract on the used car that I had bought from Brighton Ford. They refused to cancel or give any refund (even a pro-rated refund!) I WASTED $2,200 for that extended service contract and never used it once in 7 months. Warning to all, they will push the extended service contract on you hard and they will not cancel it if you sell or trade the car in. They could care less. I will NEVER buy a vehicle from here again and will tell all about this misfortune. I would like to note that Arturo was friendly, but the finance department is where my frustration lies.......

dfor1029

18 de ago. de 2015

i recently baught a used truck from brighton ford and i love it the truck was very well maintained brighton ford did a good job inspecting the vehicle before it was sold i am very pleased with teh service that i recieved thank you

Mkaplan76

10 de ago. de 2015

I am compelled to write a review of Troy Hill at Brighton Ford. My wife and I came in late on a Saturday to look at a car. We were so blown away by him that we knew there was no reason to shop anywhere else.Oddly enough, we had a car buying experience there a few years earlier (with a salesman that is no longer with them) that has been my example of the epitome of the stereotypical rude, condescending car salesman. It was so God awful I swore I would never go back. Fast forward a few years and it just so happened that they were open later than the other Ford dealer in town so my wife and I thought we'd just look around and then go talk to the other dealer later in the week.Man were we wrong. Troy was so nice and so accommodating that we knew we had found the Consultant we wanted to work with.He was honest and worked for us. That is all I ever want in a buying experience. He was amazing. We got a car my wife can't stop raving about (2014 Edge) and we walked away with a level of trust that is priceless.When all was said and done, I stopped back in to tell Troy that my job is a trainer in the automotive marketplace in sales and customer service, and he is going to be the example I use going forward.Thank Troy Hill for your amazing service and the outstanding job you did. Your efforts and character were noted and appreciated by my wife and I. We've already given your name and recommendation to multiple neighbors. We look forward to coming in relatively soon for my new car.

Jason M

4 de ago. de 2015

For the first time ever, buying a car was easy and painless. Easy finance, fair pricing, and i don't feel like i was taken after i bought my car. I got the cat i went in to look at and i got a good interest rate for my credit. THANK YOU! Everyone there that helped.

JonathanBrown

28 de jul. de 2015

Treated well, helped me with the trade, got it fit my budget without too long a term, pleasant experience. Minor issues found on test drive that they immediately put on the "We Owe" and have worked to get resolved. Would recommend.

Frank Bartko

19 de jun. de 2015

I Have Serviced my 2004 Ford explorer regularly at Brighton Ford.Each time, the service was handled efficiently and done well.

Mary Hubbard

17 de jun. de 2015

David is always willing to answer any questions or concerns without any hesitation. He's always friendly and courteous. We always take our three vehicles there for that reason. We have a 2003 Toyota Tacoma, a2006 Ford Freestyle and a 2007 Ford F150 4x4. We will keep on taking them there as long as we can.

Kris A

9 de jun. de 2015

I purchased a 2015 F-250 SuperDuty. The Salesman and Sales Manager were extremely helpful and made the process easy.

C Phelps

5 de may. de 2015

Service is always top notch. I will keep coming back & send all my Friends

William Bunja

22 de abr. de 2015

The wait was a little long but overall I was very happy with the service and courtesy of the people at Brighton Ford

Dagoberto Herrera

12 de abr. de 2015

Thanks to Servando Sanchez I bough a new 2015 f150, he made everything simple and really easy, I'm really happy, great job Servando keep up the good work, I recommend brighton Ford.

Henry Smith

8 de abr. de 2015

Staff is always helpful.2014 Escape. Yes I like this vehicle.Yes I have recommended and will return in the future to make other purchases.I am a repeat customer since 2004.

Brandy Garcia

8 de abr. de 2015

Customer Service was great, the only problem is we bought the extended warranty and still have not received any documentation on it. Any help would be great.Sincerely Brandy Garcia

Steven

8 de abr. de 2015

Got new f150 love it thanks josh very fast and easy deal ,very professional and nice folks thanks again.Got the price on line from their web side:)))

Dan Martin

31 de mar. de 2015

I had a warning light come on and brought my 2009 F250 to a location I purchased an extended warranty. to see why the service engine light came on as the operators manual suggest. I also had a heat tank element that needed to be changed that was faulty. The parts cost was between $75-$80 to replace the tank heater element. The reason I was given the service engine light came on was the computer needed to be programed. I setup an appointment to bring in the vehicle on 3-25-15 at 8:00 AM I got the vehicle back on 3-27-15 around 8:30 AM. The total labor cost was over $500 to fix a recall issue. I feel that the labor cost is excessively high, possibly from an inexperienced repair technician or an excessive labor rate. When I got the vehicle back the outside temperature gauge isn't working making me concerned that during the programing of the computer cause this issue and I'm debating if I want the same technician solve the temperature gauge issue. As well as how many repair hour it will take.

Sandy Talley

5 de feb. de 2015

David did a fabulous job of diagnosing the problem with my vehicle when I brought it in because of shaking when driving over 55 mph. I always bring my vehicles in when I know that David is working as he provides excellent customer service, is polite, and always explains what needs to be done to keep my vehicles in top shape.

CarBuyer

24 de ene. de 2015

I purchased a 72mon/125k mile extended warranty for a used vehicle in 2011. My signed contract says it expires is 9/2017 however Brighton Ford says it doesn't matter what my signed contract says, they say their records are correct and wouldn't honor the extended warranty.

J. Underwood

6 de ene. de 2015

They're awfully nice and accommodating until they get you to sign. Once you've signed they're much less than helpful. Bought a used vehicle, the salesman assured me they had the best mechanics check out their used vehicles before they put them on the lot. The vehicle I purchased had a couple problems i noticed off the bat that they promised to fix for me. Days after buying the car I took it back to them for the work they promised to fix (clunking sound in tire, rear park assist maintenance needed, steering wheel was shaky), they had it for two weeks! Never called me for an update, the salesman nor the manager would ever call me back. Got my vehicle back two weeks later, nothing was fixed but they put new tires on it for me....OK? That wasn't even an issue, oh and I filled the vehicle up with gas on my way to drop it off to them I gave it to them and received it back with about quarter tank hmmm...took it to another dealership because I purchased the Ford extended warranty plan. They came up with over $5,000 in repairs, I've only had this vehicle three months at this point. Not only that but extended warranty wouldn't even cover my rear transfer case leaking because they spoke with the manager at Brighton Ford who told them this was a pre-existing issue....THEY NEVER MENTIONED THAT TO ME! And they still won't return my calls at Brighton Ford...shady shady company with shady people working their...specifically Manager George Haas...Horrible service, horrible management...once they get your signature you become just another number to them

Linda

4 de dic. de 2014

Frank Malpica was my internet contact and was very helpful! I had asked for the carfax and work order for the repairs Brighton Ford did on the car and he emailed those to me promptly. We told him what time we'd be there and had the vehicle ready. That was important because we came from out of state. The deal was fair and quickly done. We would buy again from Brighton Ford!

apey

2 de dic. de 2014

The salesman played games when coming into the dealership with my own financing. The sought to get me to have them get origination financing (Kickback) with them. Claiming lower interest rate. The real reason is that the guaranteed loan I came with did not allow for inflated pricing and had to be Blue Book or NADA. The salesman tried to wrangle extra money above the $300 requirement from the loan company, to make up for the loan, and even "Demanded" I come up with a trade. The fraud part is that he had us there for 4 hours and telling us he was waiting to hear back for my loan company. When I got feed up I called them on my cell only to find he had never called them at all. I handed the phone to him and he said: "I.'I..'I'm sorry I though for sure the fiance manger had called them" really..what a crock. Bottom line they left a bad taste in my mouth and no more Ford dealers for me, just on principle

SMartin

14 de nov. de 2014

Great Customer service and repair by the Quick Lane Folks. Buying experience was easy!

H Higer

22 de oct. de 2014

Brighton Ford did a great job servicing my vehicle for the warranty work I took it in for. Also asked for them to look for a rattle in the center council of the vehicle, said they could not find anything but I still have the annoying rattle. I will try them again and take it back in. Overall Brighton Ford does a good job and staff is very friendly and helpful.

Ernie R. Vet

1 de oct. de 2014

The people at the quick lane are very friendly and keep you up to date on your vehicle. Good job

William Conny

23 de sep. de 2014

Tito is the BEST..... no pressure and very helpful.

Larry Wright

23 de sep. de 2014

This was probably the best car buying experience I have ever had.

Joel Vigil

18 de sep. de 2014

I came in for the 30 thousand mile service, and when I left I wanted to Verify with the service guy of that's the service I received. I looked at my copy of receipt and no where does it State the service that I received, and I wanted to make sure I didn't just get an oil change.

Dan Tacker

17 de sep. de 2014

David is the best! Fast service, friendly folks, take great care of my vehicles.

Charley or Grace Salsbury

13 de sep. de 2014

9/01/14 2015 Ford Explorer Sport - Don Spiker was great with us but not sure why he is no longer working at the store (2 days after sale)? Rudy was also good to work with on the finance side and explained things well. Down side: I left a message for Rudy on 9/3/4, also a message by e-mail with our sales rep, and tried to reach the service dept. No one responds to messages and the phone call to the service dept., someone hung up on me! I believe your office is very short staff and needs to communicate better with the public. I understand your building is going to get a remodel job? This would be great! The service dept., and rental areas needs to be more welcoming/classier. The sales area is crowded with tables/chairs and I HATED this area the most. It's way to easy to over hear other peoples personal business.

Loren Linville

13 de sep. de 2014

I was told it would take an hour to finish the service on the truck and it was completed 15 to 20 minutes early with many people in the waiting room.

Stephanie Real

12 de sep. de 2014

I took my 2003 Ford Taurus to the Fast Lane for an oil change and 72,000 mile check. The wait time was exactly what I was told, people are friendly, and service is very good. Brighton Ford is the only place I have ever taken my Taurus for service, Thanks for ten years of great service.

David Skretta

12 de sep. de 2014

I have taken my F-150 to Brighton Ford since I bought it at Brighton Ford. I will continue to let the professionals at Brighton Ford service and change my oil. They always top off fluids and recommend any repairs needed, but are not pushy to get the repairs done unless it is a safety issue. They are always timely with the service or repairs for my truck. I am happy to recommend Brighton Ford for service or repair of your vehicles.

Wayne Frazier

12 de sep. de 2014

Excellent from the moment I entered. Chris Lemke was fantastic!

Pamela Cosgrove

11 de sep. de 2014

2014 Ford Explorer. I have been so impressed with everyone from Brighton Ford!

Jill Messinger

11 de sep. de 2014

Just a Quick lane oil change and tire rotation. Person was helpful. Stopped in the dealership to say "hi" to the salesman I bought the car from - all good!

Greg Rainey

9 de sep. de 2014

Working with David Gallegos has always been a pleasure.

Joseph Hanna

8 de sep. de 2014

2014 Raptor,The service was great.Frank and his crew did a great job. Very open on all questions I had. And has ask me to contact him with any questions that may come up.Again the service was great and the whole package was great.Thank youJoe Hanna

Bill Docksey

7 de sep. de 2014

nEEDED THEM TO CHECK SEVERAL PROBLEMS, tHOSE PROBLEMS WERE FINE BUT YOU FOUND SOME OTHER PROBLEMS AND FIXED THEM, APPRECIAT YOUR HELP KEEPING AN OLD CAR ON THE ROAD

Patricia Ellis

5 de sep. de 2014

The service was great. I needed to replace my driver side mirror/casing. I was disappointed when I was told it was not the right one for my vehicle. The one I needed cost twice the price and would need painted. So I settled for the cheaper non-matching mirror. Like I said service and price was great, but not excited about two different mirrors.

William Conny

5 de sep. de 2014

2012 Ford Explorer our salesman Tito did a great job. I was not a ford fan and Tito explained all the changes Ford has made over the last 10 years and sold my wife and I on trying one again. Tito was a NO pressure type of salesman and just did a great job. Two thumbs up for Tito

Patrick Besanson

5 de sep. de 2014

After an absolutely horrible experience at O'Meara Ford, my wife contacted Nathan Medina with Brighton Ford. I spoke with Nathan and he promised me that our experience at Brighton Ford would be much better. With reservations, we went to meet Nathan and take a look at the 2015 Explorer Sport.From the moment we sat down with Nathan I could tell he was a VERY down to earth guy. He was very well spoken and relaxed....and that rubbed off on my wife and I quickly. We were able to put immediate faith into what he was telling us and all I could think was, "he was right. This is going to be a much better experience".Now enter Josh Meade, the General Manager of Brighton Ford. He introduced himself and sat down for a moment. Again, no cliche fast talk. Just a very level headed conversation and merely a promise that he would do the best he could do on our trade in. By this time I was in disbelief that a car transaction could be this comfortable. No confiscating your keys or taking your credit card to hold you hostage.While they crunched some numbers we sat and spoke for a while longer with Nate and he further affirmed they were going to do the best they could do. He went on to tell me he had worked for the dealership for 11 years which is an astonishing feat in that business. People!! This alone should tell you something!Enter again Josh Meade. I braced myself for the bad news and I was pleasantly surprised. They offered what I had hoped for on our trade and made the numbers work for us on the new vehicle. At this point in the process my mind had been blown and I am thinking of who I know that I need to send to this Ford dealership. I am in Real Estate and I will be putting these guys on my referral web page.So back to the story.....In my moment of elation about my trade I decided I was in the market for a new car as well...yep, right then and there I said "I want to buy a car from these guys". I again went over what I needed out of my trade and once again, Nate and Josh made it work! We were now the proud new owners of TWO automobiles from Brighton Ford.While their team was putting the final shine on our new cars I had the pleasure of working with both Mark Winters and Frank Malpica in their finance department. Folks, the fantastic experience didn't stop there. The usual dreaded signing process was very efficient and, dare I say, enjoyable. I was not strong armed into warranties, rather I was simply advised and was allowed to make my own decision. Mark and Frank were both an absolute joy to sit down and speak with as we signed our paperwork.As I finished up I had the pleasure of meeting Josh's wife and her father....likely the wizards of this well refined process. I said that in jest to a degree because I was to the point where I felt like I could joke around with Josh Meade. I honestly left the dealership feeling like I met people who truly cared about my experience and my pocketbook. I was even invited to a company lunch event they are having in the near future and I WILL be there.So lets review......O'Meara Ford - I was served a bad experience smothered in over priced gravy with a side of "my trade was worthless".Nathan Medina - Promised a good experience with Brighton Ford and was wrong....it was GREAT.Josh Mead - A facilitator that has an eye for an extremely talented staff. Heck of a guy!Mark Winters - An absolute pleasure to sit down with and has a talent for balancing small talk with business talk. Made the signing process almost seamless.Frank Malpica - Frank did the paperwork on my second car. Once again, a straight shooter who looks you in the eye while speaking. No pressure and he really knows his stuff about Fords!After spending 30 minutes writing this review, I really hope that others in the car market can benefit from my experience at Brighton Ford. BRAVO GUYS!!

Debbie Robertson

4 de sep. de 2014

Dave is a wonderful service provider and I enjoy his personal customer service, even when he is very busy he takes his time to explain everything thank you Dave, Dave knows I drive a great deal with my job and always makes sure everything is in working order.......Debbie Robertson

Andre Miera

3 de sep. de 2014

they were great workers from the time i walked in to the time i left they even offered to wash the car for free which was a bonus.

Beverly Cundall

3 de sep. de 2014

Everyone treated us very well. I felt like royalty and that is always a good deal for me. Trade in was fair and the final deal was great. We will never even consider going any place else.I love my new Escape and is proud to show the Brighton Ford name and sticker.

Frank Cartwright

3 de sep. de 2014

Previously I had a very negative experience from this dealership; however; I tried the dealership one more time either two or three years later, and I had a FANTASTIC experience and it has changed my opion of Brighton Ford.

Eugene Dennis

3 de sep. de 2014

2014 F350 and 2014 Escape TTito Gilman, Frank, Rudy and the girls that helped with the sales were very friendly, helpful and knowledgeable of their respective jobs.Thanks and we look forward to future business with you. Gene and Pearl Dennis

Jennifer Baldoni

3 de sep. de 2014

Brighton ford...my rock stars!!! I love my ford fusion!!

Matt Spenks

3 de sep. de 2014

Did all of the services I requested very expeditiously.

BB Barnes

2 de sep. de 2014

They done a great job.

Brian Ellingson

1 de sep. de 2014

I recieveed a fair price for my trade-in, fair price on 2013 van,

Tim hancock

1 de sep. de 2014

I have an issue with the way my warranty issue was handled. I don't know if the problem is with Ford or with the dealership. My problem was with an EGT sensor that Ford has been having problems with. I was told the part was on national back order so my truck was shut down for 7 days while I waited for the part to be released. When I called the day the part was scheduled to be released and was told they hadn't been I asked for a rental truck so I could operate my business. I was told that because the vehicle was operable Ford would not cover it. I then wrote a lengthy email to the dealership as to why I didn't believe that was the case and asking if their response would be acceptable to them if they were the customer. Sadly, it took me writing that email for the dealership to produce a part from another dealership. My problem is more with Ford than the dealership and the point of my email was it is interesting how hard Ford works to get customers to buy their products but when there is a problem it is equally interesting how quickly Ford turns away from the customer. I operate a business with my Ford truck and have to rely on it being dependable and the manufacturer to be dependable when there is a problem. I am not sure what happened after Brighton Ford received my email but I do applaud their response. I just wish it didn't take a complaint to get something to happen.

Richard Logan

1 de sep. de 2014

Service was fast and completed to my satisfaction.

William Erger

1 de sep. de 2014

Good service and good experience

Donald LaRusso

31 de ago. de 2014

Easiest, fastest buying experience ever!

James Schadler

28 de ago. de 2014

Service was done quicker than anticipated. I had a problem with the extended warranty but Josh Mead offered a solution that was wonderful. I will purchase my next vehicle there!

Renee Kwasniewski

28 de ago. de 2014

My 2012 Ford Focus unfortunately needed a major repair. It was 1000 miles past warranty but I called the manufacturer and they along with Brighton Ford stepped up and covered the repair under warranty. I cant tell you how impressed I was and happy for this decision. Good job to Mike Cochran and the service guys at Brighton Ford.Thanks,Dave Kwas

Sabrina Carlson

27 de ago. de 2014

My vehicle was fixed quickly. My issues were that we didn't know the evening before that you could drop off the vehicle in a small section in front of the gates, so we had the vehicle towed to the parking lot right next door. I had to wait two hours for a two truck driver the next morning because it would be an $80 hook up fee for the dealership to move my vehicle over. It took almost two hours to talk to anyone in the service department before calling the tow truck driver. They were efficient in getting the vehicle fix and letting me know right away. Also, the cashier was very friendly when I had to call to pay for the repairs in case I wouldn't make it back into town in time and wanted someone else to pick it up. I called and left two messages asking if my car would be left accessible if I came after the service center/ cashier had closed and received no response back. I did go to the dealership when I got back into town and a nice man was able to find my paid receipt and have my car brought up. It would have been nice to have some response before and not show up at the dealership and hope my car would be available. The actual service itself seems to be good, the communication was horrible though.

Tyler Schack

27 de ago. de 2014

I have purchased a couple vehicles from Brighton Ford and plan on continuing to purchase at Brighton Ford in the future. I like the dealership and the staff. The sales team is great. NO pressure whatsoever from any of the people I've dealt with. Always felt like I was treated fairly and that they were being honest with me. Even my wife (who absolutely detests car shopping and salesmen) was pleasantly surprised by our last experience there. She said it is the only dealership that she is comfortable visiting without me.The service department is my only area of concern. Not the cost or quality of work, but I have dropped off my vehicles for service or repair several times and the only issue is that only once have I ever received a call back to let me know what the cost will be or whether or not the work has been completed. There is a lack of communication in the service department that can be very frustrating when you rely on your vehicle as much as I do. All the work that has been done is good and the price fair and I've never really had an issue with that, but they could do a better job of calling to let me know what's going on with my vehicle. But I will still recommend this dealership to all my friends and family. I know my parents have also purchased at least 3 trucks from Brighton Ford and plan on purchasing there in the future.

Jeannine Rhoden

27 de ago. de 2014

2009 Ford Escape Good service Love my car

Dee

27 de ago. de 2014

I have owned two Ford's (and four other Mfg. models). I moved from another State over two years ago and never have experienced the service level and professionalism as I have from Brighton Ford. Excellent Ford to bring your Ford. Always timely with little wait time. Kudo's to David G..

Dominic Suazo

26 de ago. de 2014

We have now purchased several vehicles from the crew at Brighton Ford. Every single time we get A+++ service from the sales staff (Sirvando) and the service staff (Chris Lemke and Dave Gallegos). The finance department and management (Joash Mead) are also first calss.I highly Reccomend!!! Thank you Brighton Ford for making or purchases a great experience,

Benjamin Olguin

26 de ago. de 2014

David Gallegos as always very professional and courtious

Alan Lemons

26 de ago. de 2014

Think maybe you could do some type of triage for walk in service. I only had a tire that needed fixed because of a leak and had to wait over an hour to get a 10 minute service. Just wondering if there would be any way to have quicker service without having to schedule appointment. Can't drive on a tire that keeps going flat but didn't know it had an issue until that morning and pretty sure would have been told you did not have an opening.

B.B. Barnes

26 de ago. de 2014

The Guy's have done Me an Awesome job everytime I've been in.

Fernando Romero

25 de ago. de 2014

I had an oil change done on my f350. Fast service, excellent customer satisfaction focus.

Austyn Pantano

25 de ago. de 2014

Very helpful and friendly employees. Made it convenient for me. (Service department)

D'On Maroney

22 de ago. de 2014

Every time I am in Brighton Ford I am impressed with their level of customer service.

Julie Werkmeister

21 de ago. de 2014

Only problem I had was they added 7 quarts of oil to the pickup instead of 6 as recommended in the manual. 1999 F-150. Hope the seals don't leak! Watching the pickup closely. Can you request a redo? Thank you!

Patrick Besanson

21 de ago. de 2014

STOP AND READ THIS REVIEW. YOU WILL BE GLAD YOU DID. After an absolutely horrible experience at O'Meara Ford, my wife contacted Nathan Medina with Brighton Ford. I spoke with Nathan and he promised me that our experience at Brighton Ford would be much better. With reservations, we went to meet Nathan and take a look at the 2015 Explorer Sport. From the moment we sat down with Nathan I could tell he was a VERY down to earth guy. He was very well spoken and relaxed....and that rubbed off on my wife and I quickly. We were able to put immediate faith into what he was telling us and all I could think was, "he was right. This is going to be a much better experience". Now enter Josh Meade, the General Manager of Brighton Ford. He introduced himself and sat down for a moment. Again, no cliche fast talk. Just a very level headed conversation and merely a promise that he would do the best he could do on our trade in. By this time I was in disbelief that a car transaction could be this comfortable. No confiscating your keys or taking your credit card to hold you hostage. While they crunched some numbers we sat and spoke for a while longer with Nate and he further affirmed they were going to do the best they could do. He went on to tell me he had worked for the dealership for 11 years which is an astonishing feat in that business. People!! This alone should tell you something! Enter again Josh Meade. I braced myself for the bad news and I was pleasantly surprised. They offered what I had hoped for on our trade and made the numbers work for us on the new vehicle. At this point in the process my mind had been blown and I am thinking of who I know that I need to send to this Ford dealership. I am in Real Estate and I will be putting these guys on my referral web page. So back to the story.....In my moment of elation about my trade I decided I was in the market for a new car as well...yep, right then and there I said "I want to buy a car from these guys". I again went over what I needed out of my trade and once again, Nate and Josh made it work! We were now the proud new owners of TWO automobiles from Brighton Ford. While their team was putting the final shine on our new cars I had the pleasure of working with both Mark Winters and Frank Malpica in their finance department. Folks, the fantastic experience didn't stop there. The usual dreaded signing process was very efficient and, dare I say, enjoyable. I was not strong armed into warranties, rather I was simply advised and was allowed to make my own decision. Mark and Frank were both an absolute joy to sit down and speak with as we signed our paperwork. As I finished up I had the pleasure of meeting Josh's wife and her father....likely the wizards of this well refined process. I said that in jest to a degree because I was to the point where I felt like I could joke around with Josh Meade. I honestly left the dealership feeling like I met people who truly cared about my experience and my pocketbook. I was even invited to a company lunch event they are having in the near future and I WILL be there. So lets review...... O'Meara Ford - I was served a bad experience smothered in over priced gravy with a side of my car was worthless. Nathan Medina - Promised a good experience with Brighton Ford and was wrong....it was GREAT. Josh Mead - A facilitator that has an eye for an extremely talented staff. Heck of a guy! Mark Winters - An absolute pleasure to sit down with and has a talent for balancing small talk with business talk. Made the signing process almost seamless. Frank Malpica - Frank did the paperwork on my second car. Once again, a straight shooter who looks you in the eye while speaking. No pressure and he really knows his stuff about Fords! After spending 30 minutes writing this review, I really hope that others in the car market can benefit from my experience at Brighton Ford. BRAVO GUYS!!

Ed Welch

21 de ago. de 2014

Purchased a 2014 F150 - Gene Young was great to deal with

Judith Knudsen

20 de ago. de 2014

Routine oil change and service was performed. The service was great, and the customer service was fast and friendly.Thanks

Floyd Morris

20 de ago. de 2014

The staff is always helpful here, except for this time. I brought my car in to get a shuttering problem looked at. I have heard some issues with the transmissions in my vehicle so I needed to get it looked at prior to my warranty going out. They took my car in, put it on a machine, and told mgr nothing was wrong after keeping my car for a day. I brought it back home, and received a letter from Ford the next week telling me in detail on the problems with my particular make and model. I will be bringing my car back to a Ford dealership to get my car taken care of, by I'm not sure I'll be bringing it back to the dealership in Brighton.

Emily Nelson

20 de ago. de 2014

The Service People are awesome. I love my Fusion and I truly appreciate you taking good care of my car. I will be back in November for my next service. Thank You!

Dee Stannard

20 de ago. de 2014

David took care of me, as he always does and very professional. Jake too during my most recent visit.

SG

19 de ago. de 2014

Took my f150 in and the service crew did great to help me out! They fixed the problem in a timely manner and the truck runs like new!Thanks

jncast

13 de ago. de 2014

I called to tell them I was sold a lemon. It has been in for repair multiple times, still in now and they can't even tell me when it will be fixed. George told me they don't sell lemons and he was offended and proceeded to yell at me. All I wanted was someone that would listen me, George Hawes didn't care, he was more worried about putting me down.

RNnurse

17 de jul. de 2014

Unprofessional, refuse to honer warrenty after you buy it, don't return phone calls. If there is something wrong that is covered under warrenty they will tell you they can't find anything wrong after having my car for a week!First and last ford I will ever buy...GM...all vehicles now recalled ...and everyone still screaming buy American. When the big 3 can produce a quality vehicle and treat customers with respect even AFTER the sale is done...maybe then they will see a turnaround. Til then Brighton Ford, Mike, Rex in service can kiss my *as!

James

9 de jul. de 2014

Chris at quick lube was courteous and didn't treat me like I was ignorant of what goes on with my truck. Thx Chris , I appreciate ya ! ! ! Took a few seconds to explain what is and what isn't relevant.

Chandel

9 de jul. de 2014

The gentleman that helped me to test drive all the cars I wanted to was very nice and accommodating to my needs . I drove four different models before making my choice. I had an idea of what I wanted and he was very knowledgeable of each car. I had a budget and the loans officer made sure I could afford the car I wanted with no hassle on the payment I needed to be able to succeed with this type of a commitment. I am a very satisfied customer Thank You!

Al and Nan

7 de jul. de 2014

Love our new truck!! Gene is the best! Easiest car deal we've ever made!

Judith

5 de jul. de 2014

The service reps were very kind and helpful. I was able to get both my oil changed and a recall item taken care of on the same visit. service was timely and efficient.

Cara

3 de jul. de 2014

My experience at Brighton Ford was one of the best experiences I've had at a dealership/car lot. I thankfully owe that to Ryan Long, he is knowledgeable, friendly and a honest sales representative. He made sure my fiance and I were fully taken care of, we couldn't have asked for better customer service. While in the process of purchase Rudy the finance manager also conducted business in the same matter, he was very resourseful in making needs met. As well as time efficient to ensure we were leaving as happy customers. I will with out a doubt recommend Brighton Ford along with its' staff in the future. Thank you Ryan and Rudy, we love our new Ford Fusion!

Linda

2 de jul. de 2014

Each time I have taken my vehicle there, it has been thoroughly inpected which allows me to resolve any issues timely and keep the vehicle in good shape

Aric

29 de jun. de 2014

The Service Advisor that helped me was great. Professional yet genuine and when one service tech told him that my truck would need a whole mirror replacement ($$) to secure it (it kept popping loose) he checked with another tech who quickly and easily secured it without having to replace it. That is a conscientious Service Advisor!

Lindsey

22 de jun. de 2014

Everyone was friendly. The deal was pretty much made before we even got to the dealership. I've been looking at trucks for the past 6 months in three different states and Brighton Ford was the most professional that I've seen. I've never bought a vehicle so quickly before. We were out and on the road 45minutes after the test drive.

Angelica

12 de jun. de 2014

What I liked the most is that I was not there all day long, we went in had a sales person Jacob assist us right away we told him what we were looking for and we got our vehicle. Fast, reliable service. Jacob was a great sales person answered all our questions. Thanks Jacob and Brighton Ford

Steve

12 de jun. de 2014

The car was repaired within the estimated cost and appears to running quite well. The car was returned clean and on time as promised.

aviatrix

8 de jun. de 2014

I just brought it in to have the tire pressures checked (since I cannot access the dually tires) and to get the rear view mirrors adjusted and tightened down. These services were performed and I was not charged a fee; that is special customer service that I greatly appreciate.

Sara

5 de jun. de 2014

This is my second purchase from this dealership. Everything is first class. The car was ready when we came down to do paperwork. Gene Young is great and I will definately do business here again

bradylanter

5 de jun. de 2014

Summary: I have purchased over a dozen new cars in the past 15 years. These 2 new cars were the dirtiest new cars I've ever been given the keys to! Details: We bought 2 new cars within a month of each other from Brighton Ford. Our Salesman John Bradbury is great but Brighton Ford's service department is not so great. Our first car was delivered to us dirty in the interior. There was dirt ground into the pedals and a little in the carpet on the driver side. Worst of all it had dark dust and smears in the interior near the headliner. Like it sat with the windows open for too long and was never cleaned. John Bradbury made service clean it again though while we waited. Our second car was delivered dirty as well but this time much worse. Crumbs in the cup holder, scuff marks on the center console and again dirt ground into the floor driver side pedal area. There were even crumbs mashed between the panels in the center console! The windows were dirtier than my used car I traded! No joke. I don't know how a new car dealer can manage to get smudges all over the windows of a new vehicle. We also had a minor repair to an electric folding seat which required our new car to be brought in for service. The service department was not friendly. There was even a guy who sat at his desk and ignored me. When someone asked him to help me he said, "I'm outta here, I can't". Luckily a newer, younger kid came along and helped me. John Bradbury told me to tell Kelli about our experiences when she called. I did. I explained it fully to her. She told me a manager/owner would be contacting me to see what they can do. Nobody called. Brighton Ford will never see our business again. They will never see our vehicles again either. But I do hope they see this review and know the consumer will see this as well anywhere I can copy/paste it. P.S. I also have proof your service didn't clean my car well at all. I found something very valuable under the passenger seat a week or so later. I'm assuming it belongs to me since it came with the car.

Griselda

3 de jun. de 2014

I was looking for a great deal and I can't believe I walked out with a brand new truck.... Comparing to other lots I would of walked out with an older vehicle with same monthly payments.

Marilyn

24 de may. de 2014

Courteous way we were treated by all. Had to wait some for service, but were actually advised of time frame when we arrived. Great work.

John

23 de may. de 2014

Price was great, got us to drive all the way up from Colorado Springs. Jake was professional and very helpful.

Alisa

20 de may. de 2014

I was very pleased with your staff member Chris Lemke. He is the reason we continue to use Ford for our vehicle maintenance.

Danford

15 de may. de 2014

It is a welcome opportunity to commend on an employee's work performance from the customer point of view. On 5-15-14 I had my 2013 F-150 serviced at your Quick Lube. I observed the Tech (Jamie) while servicing my truck...he did a complete check of the truck and performed all the required tasks in a very professional manner. I was very impressed by his work performance. Next time I come in I will ask for Jamie to do my service work. Thank you, Dan Eldridge

Claudia

15 de may. de 2014

Was able to drop off my vehicle for service, and they provided me a ride home so I was not trapped at the dealership for half a day waiting while my van was being serviced. Then they picked me backup and took me to the dealership so I could pick up my van.

Stefanie

13 de may. de 2014

I wasn't sure where to go when I arrived at the dealership, but everyone was very nice and polite and made sure I got taken care of. I also was very impressed and surprised that you washed my car. I' ve gotten my oil changed at other ford dealers previously and they have never done that. Any service I need for my vehicle- brighton ford is where I will come to!

Kortenaykaul22

13 de may. de 2014

Justin was so helpful and was absolutely awesome, I have not had a better expirence anywhere else! He helped explain what I needed done and what was getting done, thank you so much, and sorry my review is late!

Misty

8 de may. de 2014

Great service. Very honest and up front about everything going on. Only sell you what you need and not trying to push a bunch of over priced extras on you.

Joshua

5 de may. de 2014

Friendly, helpful and knowledgeable staff. We never felt pressured into something we didn't want. Our questions were answered quickly and concerns were addressed with understanding and truthfulness. We liked that the staff was up front about whether it was possible or not; we arrived with firm numbers and there wasn't any extra back and forth.

Erick

3 de may. de 2014

My salesman Art rest of management and finance team were very professional, not pushy, and worked out a phenomenal deal that I'm sure no one else would come close to. They have earned a customer for life!

Cynthia

2 de may. de 2014

My sales rep was helpful and not overly aggressive. The management team worked with me on the price. Appreciated the use of two of your student employees to help me get my two vehicles back to Keenesburg.

Aaron E.

1 de may. de 2014

Friendly and welcoming staff, No pressure. Received everything promised

Bruce

30 de abr. de 2014

Quick, clean, and efficient. Work required was warrantied as is should have been. Everyone was courteous. Glad to work with you guys.

Carla

30 de abr. de 2014

I felt welcome arriving. There was someone standing at the door to say hello. I felt like the employees were all there to sell cars...there was no haggling or game-playing. I made an offer, it was accepted, and I drove off right in my new car. The people you have hired are so warm and considerate. I had to come back to give the title of my car to the dealership, and the car I bought was taken to be washed...and someone came with me to the car to sync my phone with the car. Whoever is in charge of hiring people should be commended on the hiring of lovely people.

RContreras

28 de abr. de 2014

On 03/21/14, I called Brighton Ford concerning a new 2013 Ford F-150. I spoke to Gene in sales. He gave me the best deal over the phone. We arrived later that evening. Gene was not there but informed Seth in sales of the commitments that he had made to me. Seth was polite and informative. Rudy in finance made some errors on the Ford Extended Service Plan. Other than the errors by Rudy, the transaction went smooth. On 03/24/14, Bob in customer relations called to checkup on my purchase experience. I advised him of two extremely minor issues. Later that day, Tim a sales manager called and advised that they will take care of these two extremely minor issues. I had to call the dealership a week later to remind them to honor their commitments concerning the two minor issues. It was taken care of the next day. We cancelled the Ford Extended Service Plan due to the errors. After the dealership received the refund, we called and received the run around from Rudy. After repeated phone calls, they finally issued the refund to the finance company. During our experience, we emailed Stacy the general manger a few times concerning the issues. We did not receive a call or email from her. My wife and I purchase a vehicle once a year on average. All together, this was not the best nor the worst buying experience we have had. If you want a good deal but do not care so much for customer service than this is the place to go.

Staeblerc

28 de abr. de 2014

I recently purchased a vehicle from Brighton Ford, JC Soloman was my salesman. I told JC what I was looking for in a vehicle and he found me exactly that! Highly recommend him. Their service department is great and is willing to go the extra mile to help in any way that they can to make sure you're a satisfied customer. Very happy with my purchased from Brighton Ford and will be returning for all future purchases.

Jennie

26 de abr. de 2014

Did most of it over the phone. Very honest up front people when we got there. Everyone was very nice.

Samuel

25 de abr. de 2014

I called and got my truck in the next morning. Even though I am sure there is a problem with my truck and it will show up eventually, youre techs couldn't find anything wrong. I was pleasantly suprisiped that there was no charge for your inspection and diagnosis of my truck.

Michael

23 de abr. de 2014

Great customer service. We were in and out with our new car in a timely manner. Best car buying experience ever.

171nikki

22 de abr. de 2014

I am a dissatisfied customer. I had work performed on my vehicle in the service department at Brighton Ford. I now have an issue with the car that wasn't even a problem when I brought the car in. I have taken the car back twice and the issue is still unresolved. I was told that the issue could cost between $200-300 for them to fix it, but again the problem didn't start until I got the vehicle back from them the first time. When I tried to voice my concerns to the service manager Rex about it. He was cold and not compassionate and barely made eye contact with me when I told him that I wasn't satisfied and I wouldn't be bringing my vehicle back. He acted like he didn't even care and he had better things to do. I was so upset I left his office in tears. I wish I would have never taken my vehicle to Brighton Ford Service Department. I now have to take my vehicle somewhere else to get fixed properly after spending $800. I would like to say that Troy, Lisa, and the cashier gave excellent customer service and I appreciate their efforts and hard work.

Kenneth

15 de abr. de 2014

They will work with you to get you into something that you can afford and be very happy when you leave the dealership and for any maintenance that might be needed later on.

Melvin

6 de abr. de 2014

My salesman Servando never pressured me to buy something I didn't want. He helped me find what I wanted and I ended up with the super duty that I'm thus far very happy with.

Trent

6 de abr. de 2014

I was treated well from the time I entered the service center until I left. The service I received was very professional. My car was repaired in a timely manner. I am very happy with my experience with service I recieved.

Richard

3 de abr. de 2014

I got a great deal, well worth the drive from Wyoming. I love the truck, best I have ever owned.

Daniel

3 de abr. de 2014

my experience overall was great everyone was welcoming and very helpful and I'm very happy that I I got my first car with Ford: )

Richard

2 de abr. de 2014

It was a real pleasure dealing with your service representative. He understood our needs and went the extra effort to make sure everything was done correctly and make us happy. As I told my wife, this is why I deal with Brighton Ford.

Lorenzo

29 de mar. de 2014

Servando was very helpful and I didn't feel pressured when looking for my car. I'm very happy with my new Fiesta. Having a spanish speaking salesman was a plus.Other dealers weren't as nice but Brighton ford was very nice.

Polkaterry

28 de mar. de 2014

Todd Cowen...definitely a very good salesman! Knows about the vehicles he sells and also has a very broad and precise knowledge about the automobile business. He loves his job and conveys that sentiment to all.I try and switch vehicles approx every 2 or 3 yrs and I will look for very specific vehicles up to 250 miles from my house. I cannot comment on the new car or service teams, but my experience with the entire used vehicle team at Brighton Ford ranks right up there as one of the best I have had and Todd leads the way. Trade price on my old vehicle was very good, finance rate packages were very good, very low and available from multiple sources. So, if you know what you are looking for and you have a good credit rating and record, there is no reason not to go to Brighton Ford and contact Todd. Well worth the drive!

Celia

25 de mar. de 2014

All of it . It was fast and they got what I wanted, not what they wanted to sell me. Great experience.

David

25 de mar. de 2014

Everyone that I talk to at Brighton Ford is courteous and friendly. I always bring my ford vehicles to Brighton Ford for all of their services

Lee

18 de mar. de 2014

The attitude of the service people seemed to be to cover the concerns of the owner as efficiently as possible. They correctly recorded my reasons for coming and took care of the issues. I was treated like a valued client.

MichaelGergel

18 de mar. de 2014

I have been buying cars for my wife and I from Brighton Ford for almost 8 years, and the friendly knowledgeable staff is always been appreciated! Service has always been top notch as well. Get you in and out in a timely manner.

Paul

16 de mar. de 2014

Price was great. Nathan did an excellent job getting things ready for us and held the car for two days so we could get there to make the purchase. Finance guy was helpful without being pushy. Thanks.

jcicho

16 de mar. de 2014

I generally go on Saturday's and the service is as good or better than expected. I was surprised that the wait time was within one minute of what I was promised at arrival. I have always had good experiences there.

jena_springer

15 de mar. de 2014

We were recommended to Brighton Ford from a friend after we had a terrible sales experience at the local Hines Park Ford Dealership. We were of course a little apprehensive when we arrived since our prior Ford experience at the other dealership was so terrible but we were greatly surprised. Matt Renko was our sales guru and he did an amazing job. We got exactly what we were looking for for a great price and he was exceptional every step of the way. He completely turned our Ford prospective around and we will for sure be purchasing another vehicle from him in the future and will continue to tell how great our service was for the purchase of our new Ford F-150. We have also had our first oil change done at their service center and the service in that department is a also exceptional. Nothing but good things to say about this dealership and it's staff! Thanks for all the great service! Josh and Jen Springer.

annekohls

15 de mar. de 2014

I have a Ford Edge which is my first Ford car that I have personally owned. I have owned a car for over 40 years. The dealership is clean, the people are friendly, and the waiting area has many amenities. As I enter the service area, I am immediately greeted and the service order is written up. In the waiting are, I have internet access and coffee available in comfortable surroundings. My only complaints are the cable doesn't carry any ESPN stations or the BIG network and sometimes service seems to take too long for the work done.

Brian

13 de mar. de 2014

It went pretty quickly since I had my own financing and I didn't really feel pressured to purchase additional things such as warranties or options.

Clark

13 de mar. de 2014

Rudy and jason both handled the sale quickly and very professionally. I came in told them what I wanted and what I was willing to out down they found the vehicle and the financing the whole transaction took two hours

DonnaMcKneelen

13 de mar. de 2014

I have had many brands of cars over the last 30 years and dealt with many dealerships and dealership service centers -- many considered higher-end brands and dealerships; however, I would highly recommend Brighton Ford as they are hands down my favorite. At Brighton Ford, it's all about their wonderful staff. At Brighton Ford, I have experienced some of the most helpful, friendly, and gracious salespersons of any dealership I have visited in the past. In fact, I bought my Ford based on the help and friendliness of the sales person who promptly met me when I entered the dealership and gave me his undivided attention until I made my decision. For me, its as much about my contact and relationship with my saleperson and with the dealership as it is about the car. I guess you could say I am picky about who I will be dealing with once I purchase my car. Brighton Ford has not disappointed. What impressed me initially was how well my salesperson knew the details of each and every car on the lot and how knowledgeable he was about the features of all the vehicles offered for sale. Once I bought my car he took a great deal of time going over all the mechanics and features of the vehicle I bought. He even took his time to help me set up and sinc my blue tooth phone to the system in my new car (I would never have figured it out on my own). Such individual attention is something I really appreciated and is what sets Brighton Ford apart from others.Additionally, the service center at Brighton Ford is impressive, and very accommodating. They are very courteous and explain everything in detail. All work was explained before anything was done to my car. I am always treated like a Queen when I go in for service, even if I am only there for an oil change. When pulling into the service area, I am always addressed without wait. The service waiting area is very clean and comfortable (and they make great coffee). There is comfortable seating with TVs and magazines to occupy you until your service is completed.If you are thinking about purchasing a new car, even if you have not considered a Ford, you should take the time to visit this dealership and check out what they have to offer -- you won't be disappointed.

marpopp

6 de mar. de 2014

Friendly courteious service, but a little unorganized. Was told 3 different people had the paperwork, found who had it, than waited 10 minutes for keys which one person had the entire time. All was well and care is ifine

Michelle

5 de mar. de 2014

Mr. Gallegos went above and beyond for me. I had scheduled my service online, however when I went in for my appointment it was not in the system. Mr. Gallegos made sure that I was taken care of in a timely manner. I appreciate the the continued value they show me.

Deanie

5 de mar. de 2014

Better than I thought it would be! I was very reluctant to use a "Quick Lube" outfit cause I've never really trusted the "quickie places". When Roger in the parts dept told me that I did not need to schedule an appointment and that those guys were part of the Ford line up for basic repairs such as oil change and tire issues, etc., I went over to talk to them and find out more details. After talking to Tyler Moran for a few minutes I was convinced to give them a try and let them take care of my oil and fuel filter change. I had not expected to have the work done that same day, but I was very well taken care of and kept on top of what all was going on. They even allowed me to bring my two small dogs in the waiting area with me (a definite plus). Then they even took me out to let me see a pin leak they had found, which is scheduled to be repaired this Thursday in the bigger service area of Ford. Tyler kept me entertained with conversation and his great personality. If my next experience is as pleasant as that one was, I will definitely be returning customer. I had exceptional experience and being taken care of at the dealership in Oklahoma where I bought my truck. So the standards are set pretty high right now, but so far so good. Big thanks to Tyler and his crew there. Look forward to seeing them again! :-)

Russell

4 de mar. de 2014

Our salesman Gene Young was awesome. Very easy to work with! The deal was fast and we were out of there within an hour or so.

Park

1 de mar. de 2014

Quick Lane is really friendly place and take good care what it need on car. Tyler Moran is really great person as service advisor!

Jeff

1 de mar. de 2014

I was able to get right in and wait on the vehicle. The items that needed addressed were handled efficiently and they had the parts in stock. The staff was very courteous and knowledgeable.

Jeannette

26 de feb. de 2014

Had oil change and tires rotated. Was quick, when you work and only have a short amount of time this is the way to do it. David takes great care of me everytime I am in there.

MrUnHappy2014

26 de feb. de 2014

Adam was awesome to deal with! Everyone that I worked with that day I bought my GMC truck was great! I would defiantly recommend this dealer.Mike

hartlandresident

26 de feb. de 2014

We have been customers of Brighton Ford for many years. They are continually reviewing and improving their service department to reduce the time the client waits for service to be completed, to provide a comfortable waiting room environment, to provide timely and accurate information and to improve the technical performance of service. The service advisors, shop foreman and mechanics function as a team to make sure that client concerns are quickly addressed. The dealership also provides discount coupons through US mail and their web site to help reduce service cost. Our most recent experience was for a 90,000 mile maintenance on a 2008 Ford Expedition EL. We were pleased with all aspects of that visit.

Dan

25 de feb. de 2014

Easy to buy a car. No hassle. You have quality used vehicles. This is my 4th vehicle in 2 years I have bought from Brighton Ford

garcia09876

24 de feb. de 2014

The Brighton Ford Dealership.....Every time I want to have a quick maintenance service done, they get me in when I arrive...usually takes about an hour for regular oil change and tire rotatiI live in the Ann Arbor area and I am not so luck to have the same experience close to home.onI now take both my Ford Taurus and Ford Flex to Brighton for service. Staff is friendly and trustworthy.Once I had a problem after the dealership and my Flex stalled...they came right away to pick me up and take my flex back to the shop....I was glad no hassle and problem was addressed immediately.I would recommend to anyone that takes vehicles to dealerships for service.Prices are on average with Ford dealerships i have been to, but I always get in and out quickly, and I have not be made to feel like they were trying to sell me more than what the vehicle needed.If that changes, I will revise my review.

Stephen

21 de feb. de 2014

I went in for an oil change. There was no upsale and I got a free car wash! I really liked the quick lane facility. Much more convenient than the main garage. I'll be back for my next oil change and for all maintenance issues.

bergx4

20 de feb. de 2014

I located a ford edge on cars.com. I sent an email and received an immediate response fron Frank. He was very helpful and answered all of my questions as I was from out of state and could not go into the dealership to look at it. We were able to complete a no hassle deal and they took my trade in. We made an appointment to pick it yp. They had everything ready to go understanding that we had a long drive ahead of us. It was a fantastic experience. Thanks Frank!!!!

Christopher

19 de feb. de 2014

I BRING ALL OF MY VEHICLES TO BRIGHTON FORD BECAUSE THEY KNOW WHAT THEY NEED FOR SERVICE AND ARE VERY HONEST WITH WHAT REPAIRS NEED TO BE DONE.

Alene

17 de feb. de 2014

I liked the honesty with which I was told what was wrong with my car and how they intended to fix it. I appreciated the quick response in getting my car fixed.

Charles

14 de feb. de 2014

Chris Lempke is the best service rider we have ever used. He is honest and most helpful!!! We would not be using Brighton Ford if it wasn't for Chris. He is number ONE in our book!!!

Mary

13 de feb. de 2014

We didn't feel pressured and the people we dealt with were friendly and fair as well as understanding to our needs.

Dee

13 de feb. de 2014

David Gallegos always takes care of customers and service is very timely. I hope Brighton Ford pays him enough because he is the best!

Jonathan

13 de feb. de 2014

There was a no pressure sales technique. Tito did a wonderful job of listening to what I wanted and did not try to pressure me to buy something different or more expensive.

Dee

12 de feb. de 2014

David and his crew always gets the work done on my car as quickly as possible - taking into consideration, my busy schedule!

Terrie

8 de feb. de 2014

Servando Sanchez was a courteous and helpful salesperson without pressure. Moreover, Servando and sales manager worked with me on establishing a fair, top-offer price. Also, they had no problem letting my mechanic look over an As-Is Jeep before I deciding whether to purchased it. When I brought in the results from my mechanic, they offered to either fix a couple small issues or take money off to have my mechanic perform the immediate maintenance needs plus extra for possible future work. Enjoyed my experience.

jbdmed

8 de feb. de 2014

overall experience very good , had to wait a little longer than expected upon arrival to be addressed, quality of service very good, price of service very reasonable

Carl

7 de feb. de 2014

THE PEOPLE ARE VERY NICE AND A PLEASURE TO DEAL WITH.EVEN THO YOUR 5 HRS AWAY I'LL CHECK WITH YOU FIRST ON MY NEXT PURCHASE.JUST WAITING FOR 2015 MUSTANG.

Karen

3 de feb. de 2014

I had another appointment after bringing the car in and you made sure my service was done and I was on my way in time that I didn't have to hurry.

Danny

31 de ene. de 2014

They were able to get my F-150 right in and promptly finished the service work. Everyone was friendly and personable.

Angela

31 de ene. de 2014

Chris is one of the best service writers I have ever dealt with. I sincerely appreciate that he treats me with the utmost respect as a female who actually knows something about vehicles. He is definitely an asset for Brighton Ford!

Stacey

30 de ene. de 2014

Gene Young was great to work with. We had a great experience purchasing from Brighton Ford. We have always purchased at Woodhouse in Nebraska but thought we would give Bright Ford a try and glad we did.

Samual

30 de ene. de 2014

The friendly and efficent staff. They met our needs quickly and worked very well with us to accomodate all of our needs.Servando is awesome and we will continue to buy our vehiclies from him and Brighton Ford.

Marc

29 de ene. de 2014

Customer service was great from Tyler. I was informed in advance of the cost of the items needed. Service advisor was very friendly and courteous, respectful. The work performed was perfect. I was treated honestly.

Myrl

25 de ene. de 2014

As always, courteous, caring, and thorough.The employees are friendly and keep customers informed of progress. Courtesy shuttle if you do not want to wait for the service.Love Brighton Ford

Alan

25 de ene. de 2014

The cause of my ptu failure was correctly identified as being caused by my tires. Another dealership determined that the ptu needed to be replaced but the replacement would have failed again because the dealer did not find out what caused the failure.

Christopher

24 de ene. de 2014

You all were willing to hold the vehicle for me from Wed to Fri, b/c I couldn't make it in until that time. The actual purchase was efficient: I test drove the truck, took care of financing, and was on the road within a couple of hours. I was very happy w/ that process.A ding against all of that relates to the service dept. Given the meticulous detail supposedly spent on the vehicle (which is in excellent condition), they missed three non-trivial items: a broken rear hatch lock, badly warped brake rotors, and out-of-balance tires. Honestly, I didn't test drive it enough to notice the rotors (braking harder and/or at higher speeds would have helped, but that's not part of my normal driving style), and I incorrectly assumed that something as obvious as a door lock would have been taken care of, given that they replaced license plate bracket screws (or something of that nature).

Tony

22 de ene. de 2014

Fast and friendly service. :-) Your technicians seems knowledgeable and skilled in their trade and as always, everyone was very friendly and all smiles! :-)

Katherine

22 de ene. de 2014

My experience at Brighton Ford was unbeatable! I've had a bad experience (8 hours worth, literally) at another dealership (not Ford) and went in expecting the deal to take forever to complete and I was out of there in an hour! Thank you Gene for getting my car and Rudy for making the paperwork painless!!!

Karen

21 de ene. de 2014

I had planned to take my very dirty car to the car wash when the service was completed, so I was delighted when I came out from waiting for it to find it was clean and shiny! I saved the time for the car wash to get on with my day.

Miles

18 de ene. de 2014

I am 77 Years old and I have never experienced a dealership I felt was more PROFESSIONAL - CHRIS LEMKE is a real asset to your company!!!!Miles Lane

Jeff

17 de ene. de 2014

Tyler at the service desk was extremely helpful and explained everything to me. I explained I was under a tight deadline and had to pick up my kids and the service team vot me in and out very quickly.

David

17 de ene. de 2014

Everybody at the dealership was extremely helpful! They made buying a car fun!! I would recommend buying a car from Brighton Ford and Vando to anyone! I love my new Fusion!!

Joanie

17 de ene. de 2014

Very simple process. I called to make an appointment. They said bring in my car when it was convenient for me. I dropped it off. Picked it up two days later (because that was convenient for me) and paid for it with a credit card over the phone so I could pick it up after hours.

Jeff

16 de ene. de 2014

Tyler at the service desk was extremely helpful and explained everything to me. I explained I was under a tight deadline and had to pick up my kids and the service team vot me in and out very quickly.

Lyle

12 de ene. de 2014

Working with Marc and Maynard was a very nice experience! I always appreciate the "no pressure" atmosphere. And as a former employee , I still feel like part of the family when I come in. Thanks!

james m tonneson

9 de ene. de 2014

Never received a call with the information I asked for!!

Carlos

7 de ene. de 2014

The work was done in a very timely manner. I was also told a price quote for the repairs and it was actually way under what I was quoted.

anna48

5 de ene. de 2014

Have dealt with this salesman for all of our purchases - over 25 cars. Recommend to all our friends. Very charismatic, helpful and knowledgable. Thanks Nick.

Jacobs3

26 de dic. de 2013

Just leased my second car from Brighton Ford. Best experience ever! Very efficient, organized and helpful with explaining all the new car features. Car was ready and warmed up for us when our business was done. Would recommend this dealership and salesperson (Matt Renko) to everyone!! Thanks!

roel1223

6 de dic. de 2013

Called ahead and arranged to test drive a Taurus (x plan purchase) and get a trade in on my car. When I arrived salesman was suprised that I wanted a trade value. Stated "we don't like to do that unless you commit to a purchase." Spent far too much time trying to get him to give me a trade in price. I left. Sales manager (Tony) called me the next morning with his version of what he thought occurred the night before. Not sure what he was trying to prove. I just wanted to make my purchase as pleasant as possible but they prefer to play the "shell game". I purchased my car the next evening at another dealer.

DHCrans

3 de dic. de 2013

Just drove through the lot for a look. Dreaming of having a reliable ride since mine was on it's last legs and the worst of Michigan weather around the corner. Todd stopped and asked if I needed help. I told him yeah I was looking but bad credit and no money told me to look in the mirror and laugh, cause i knew I wasn't getting a new car. Todd said he'd been there for 30 years and if anyone could help me he could. I told him if he could work magic I was all in. Knowing this was going no where, but the nagging inside told me what the hell. A couple phone calls and a few days later he said I was approved and at a very descent interest rate to boot!! Man was I excited. Someone was actually gonna give me a second chance. Yes there is a God! A few days later he called again and said he'd found me a perfect ride. I went down to "talk and take another look." Here comes the big numbers I told myself. We tossed around numbers for a bit exchanged life stories went for a ride, exchanged more stories, and I drove off in my new used but very nice shiny car. Even filled up the gas tank for me. Gotta love that. My new Ford Escape is a beauty. The guys at Brighton Ford.....Priceless!! Merry Christmas to ME!

SandraCip44

1 de dic. de 2013

I love Brighton Ford they are so nice and respectful. They get things done fast for you, and know your time is valuable. The employees are also very nice to you.

silvenno

25 de nov. de 2013

Brighton Ford was a good dealership to work with. The salespeople do not pressure you to buy, and I enjoyed working with Janice. I would recommend Brighton Ford.

skip173

24 de nov. de 2013

ERIC OUR SALESMAN WAS GREAT. I WAS LOOKING FOR ALONG TIME FOR A NEW F-350 LARIAT DULLEY.COULD NOT FIND I LIKED WHERE I LIVE. ALL THE DEALERS IN MY AREA TOLD ME THEY COULD NOT FIND ONE AND I WOULD HAVE TO ORDER ONE. I TOLD ERIC THIS AND HE TOLD ME HE WOULD LOOK TO SEE WHAT HE COULD FIND. THE NEXT DAY ERIC CALLED ME AND TOLD ME HE FOUND THREE. THE NEXT DAY I DROVE TO BRIGHTON FORD TO TALK TO ERIC.HE TOLD ME THE TRUCK I PICK WAS IN OHIO,AND ERIC TOLD ME HE WOULD HAVE THE TRUCK THE NEXT DAY WHICH HE DID. JUST IN THREE DAYS I WAS DRIVING MY NEW TRUCK HOME.GREAT JOB ERIC! HARVEY(SKIP) HOORNSTRA

Scorpiovicki

18 de nov. de 2013

My husband and I were looking for a new car. Janice approached us in the parking lot with a huge smile. It was raining so I said we'd be right in to talk to her. She is the most professional car sales person I have ever dealt with. Gave us different options and wasn't pushy to "get that sale". I give her 5 ***** stars all the way. Brighton Ford is very lucky to have her. I've had a few issues with my car, but so far they have taken care of all of my needs. Troy in service went over and beyond to accommodate me. Kindest Regards,Vicki Andrews

uniboober

14 de nov. de 2013

Jason as well as the finance manager were incredibly friendly and willing to answer all questions. They were both highly motivated to make the sale but never crossed over to making us feel pressured. Jason encouraged us to test drive each type of vehicle we were thinking about purchasing as he wanted us to be completely satisfied with the vehicle we chose. Finally, both Jason called us twice during the week after our purchase and the finance manger called us once that week. Both asked how things were with the new car and Jason made sure we were able to work the radio and other technical components of the car.We have already suggested to friends that if they are looking to lease or buy a vehicle that they go to Brighton Ford!

jlfisette

14 de nov. de 2013

I gave the rating of 5.0 becuase of the immediate greeting I received and the treatment I received during, before, and after my service appointment. The estimated 1.5 hours and it only took 1 hour and all my issues were resolved.

debbizm

14 de nov. de 2013

We live approximately 80 miles away from this dealership. We had been searching for a particular vehicle, and they had one listed on their web site. We called in the morning prior to driving up in the afternoon (in the rain and snow). We NEVER received a return phone call. Since we were desparate for a vehicle, we drove up that aftenoon to check it out. (It was still listed as available on the web site). After an almost 2 hour drive we arrived at the dealership. We could not locate the car on the lot. When going in the office we were informed, "Oh, we sent that car out to auction last week". We then told them a return phone call telling us would have been nice. At that point they wanted our name and were then ready to try to sell us a different vehicle!!!!This is a WARNING to anyone shopping on line. Watch out for this dealership. They bait you to get you there.We did find an excellent car at a different dealership, so happy ending for us, but no thanks to Brighton Ford.

language

11 de oct. de 2013

I walked into Brighton Ford the very day I knew I could not wait any longer to order my Mustang. I asked how long does it take to order a car. And within minutes, a competent saleperson made my online idea of a car become a sure purchase at the price i planned. You would be happy making today the day you go to Brighton Ford.

maureenh1

22 de sep. de 2013

I was very pleased with the way Janice listened to my priorities in leasing/buying a car. Price/monthly payments was a factor and she did a great job showing me vehicles within my range without trying to push my monthly payment higher. She returned calls promptly and accommodated my schedule for service and car prep time. I would return to this dealership to work with Janice again.

6972chrissi

17 de sep. de 2013

Very rude , lie after lie with this place . Give them your money and don't come back is how they like it . I have NEVER seen or have dealt with a more unprofessional group in my life . If I were ford I would not want this place representing my brand . And the finance guy needs to go back to school and learn how to talk to people or maybe just stop drinking so much . His language over the phone is unbelievable . Go there and ask him face to face about why he talks to you like garbage over the phone and the wimp walks away . This place is one to avoid at all cost . Find another ford dealer it will be worth it .

cfeigley

16 de sep. de 2013

I took my car in for an oil change and was so happy with the service. Everyone was friendly and the service was excellent! I would definitely recommend it to my friends and family.

C. Roberts

12 de sep. de 2013

Everything went very smooth and simple. My sales person was very helpful.

USA Hill

12 de sep. de 2013

Everyone was very helpful in finding what I wanted. I would recommend this dealer to my friends and family.

mbpotrykus

12 de sep. de 2013

I was approached quickly. The tires and brakes were also checked, which is rarely done at other places. Also, there was a windshield repair place that fixed the nicks in my windshield. Just a great experience.

Doug R.

11 de sep. de 2013

Everything went smoothly and the experience was pleasant.

Traffic 9

11 de sep. de 2013

The Staff was easy to work with in order to meet both our needs.

Judi C.

11 de sep. de 2013

The salesman was very friendly and personable. The facility was incredibly clean. The manager came out to congratulate us on the purchase of our new car. We will be coming back!

Helen L.

11 de sep. de 2013

Brighton Ford sets the standard for attentive, no pressure sales. Friendly quality service provided by Jamie and Johan.

racergirl

11 de sep. de 2013

Gene was great to work with. Made us a great deal on a New Ford F-350.

Chris C.

11 de sep. de 2013

Excellent service, great follow through and up front and honest!

A. Way

11 de sep. de 2013

Maynard was very helpful. He even had the car washed so we could thoroughly check the exterior.

Twinsfan-04

11 de sep. de 2013

Very nice place and very easy to work with! Will do business again!

C & P

11 de sep. de 2013

We had no intentions of purchasing a vehicle today. We found the vehicle on the internet. The salesman was very knowledgeable about the safety features of the vehicle. He was low key and reserved. Its very refreshing when you consider the high pressure tactics that are usually used.

K. Wilson

11 de sep. de 2013

Unbelievably relaxed experience. No pressure! Wonderful service. They helped me with a new car when mine broke down and worked with me on the trade.

Tim & Tina

11 de sep. de 2013

Very pleased with our purchase of the 2010 Toyota Corolla. They were wiling to help us with our budget.

J. Davidson

11 de sep. de 2013

Been all over the front range to find a truck. I should not have wasted my time. Ryan at Brighton Ford was honest straight forward and did not waste our time!

K. Williams

11 de sep. de 2013

Very happy with all the service and felt like I had all my questions answered.

M. Baumann

11 de sep. de 2013

Buying a car has been a crazy experience in the past. Coming to Brighton Ford was calm exciting and rewarding. Thank you for the experience Johan!

McKenna

11 de sep. de 2013

Very easy and quick to deal with. Will do business again. Great service!

S. Williams

11 de sep. de 2013

My thanks to Gene Young for his kindness and superb service in my purchase of my Ford Explorer. It was a great experience. I would highly recommend this dealership for Sales and Service! I have been a customer since 1986.

B. Davis

11 de sep. de 2013

Great Service. Very polite and helpful. Gave me the best value for my trade in. Alan new everything about the product he was selling. Very nice guy.

S.Macy

11 de sep. de 2013

I was looking for a New Vehicle. They are Professional, Fair and Speedy! 100% Satisfied!!

D. Weatherman

11 de sep. de 2013

Excellent experience. Everyone tried their hardest to get us the deal we wanted. Left very satisfied

WittsStruck

11 de sep. de 2013

Purchase of vehicle was professional, timely and the salesman kept me informed during the entire process. Salesman (Gene) was knowledgeable and a pleasure to work with

Helen Little

11 de sep. de 2013

Brighton ford sets the standard for attentive, no pressure sales. Friendly, quality service provided by Jaime Mcgill and Johan Lopez

Amy Way

3 de sep. de 2013

Maynard was very helpful . He even had the car washed so we can thoroughly check the exterior.

Sandra M.

3 de sep. de 2013

Gene was a very knowledgeable and customer service professional. Me + my husband actually enjoyed buying from Gene. He was not pushy and we love that in a salesman. Need more of him

Jeff Bergland

3 de sep. de 2013

This is my 4th vehicle purchased from Brighton Ford. I drive 120 miles round trip to buy from them. Living in Parker CO. Gene Young has always been my sales person.

F-250

3 de sep. de 2013

I Had a bankruptcy on my record. I called Maynard to see if he could help me because the are I live in wouldn't even look at me. He called back, worked it out & got me back on my feet in a new F-250. Very impressed & thankful

Nobrightonford

2 de sep. de 2013

Be very careful as you will be told anything to get your business and after you do some research will realize most of it is false.

katielcs

2 de sep. de 2013

We are always in a hurry aren't we? That's a fact of life. I went to Brighton Ford to get an oil change recently fully expecting to need to occupy myself in the Customer waiting area for an hour or more. I was out of there in 30 minutes and happily went on my way. I really appreciate the friendly, fast service and the fact that Brighton Ford is respectful of my time.

dalorr

22 de ago. de 2013

We had an exceptional experience in buying our car at this dealership. Courteous, caring, truly interested in fulfilling our car needs, quickly and thoroughly in processing the deal and a good price at that. We continued our experience with the service department with our maintenance, oil changes , etc. , with complete satisfaction. Always left on a good note. We will continue buying and servicing our vehicles at Brighton Ford. We will also recommend this dealership to our family and friends. Keep up the good work and you will continue to succeed.

Christopher & Pamela C.

21 de ago. de 2013

We have bought several vehicles from Brighton Ford and will continue to come. It was a painless, wonderful experience. Maynard was awesome!

Cara Crowley

21 de ago. de 2013

We've been car hunting for weeks and Johan was the first salesperson who didn't force the buy. Made the experience much more enjoyable

Aron H.

20 de ago. de 2013

Test drive was easy, as well as the paperwork. Best part was the customer service. Alan was very kind an accommodating.

thephoenix85

20 de ago. de 2013

Everyone was very nice and helpful through the entire buying experience. Clean facilities and knowledgeable.

Maria Casas

20 de ago. de 2013

Great Service and very friendly. Purchased a 2013 Ford Escape SEL.

Coy at J&S

20 de ago. de 2013

They fulfill all promises with out any hassle!!!!! Purchased a few vehicles from them

Lynch Family

20 de ago. de 2013

We came in for a used car, but left with a new car! Pricing and customer service were great with low pressure sales and easy, fair transactions.

Suzi Fullmer

20 de ago. de 2013

I have always hated going to car dealerships because I felt like bait. But we were treated fairly and like real people. Thank you Tito

James S.

17 de ago. de 2013

Clean & Friendly dealership with quality vehicles at a reasonable price. Johan has a great sense of humor.

Mike D.

17 de ago. de 2013

Alan did a fantastic job and got us exactly what we wanted!

Jessica T.

17 de ago. de 2013

Johan has a great attitude & disposition. He kept his patience with me & was very informative on the product I purchased

Don Ward

17 de ago. de 2013

Salesman and manager have a good understanding of customer needs. Very good to work with

Christopher + Pamela Cypher

17 de ago. de 2013

We have bought several vehicles from Brighton Ford and will continue to come. It was a painless wonderful experience. Maynard was awesome

Mary Lee

17 de ago. de 2013

Gene Young has been our salesman for almost 20 years. We wouldn't do business with anybody but him. His customer service is outstanding, knowledgeable, great professionalism

Vincent Delmore

17 de ago. de 2013

very attentive staff, personable, friendly. Explained everything perfectly. closed the deal on my Lincoln MKX

Raymand A. Brooks

14 de ago. de 2013

Nate was very helpful, informative, and knowledgeable. Great company

Travis Petersen

13 de ago. de 2013

Located truck on internet, communicated with dealer almost entirely via email. Very prompt service, no hassle deal. Excellent experience

dexter00

27 de jun. de 2013

Below is what I wrote for the dealer I tool to the car to that fix my issue where there dealesrhip could not. I am so mad I urchase this car from them now, BUT never fear I will never buy anything here again, parts, servcie work body work or cars. Oh did I mention I have 4 kids coming into age that will need cars and service work. Suck on it Brighton Ford.Issue with a 2012 focus that the dealer I bought it from had for over a week and never could find the problem. Took it here to Briarwood Ford and within 4 days had it all taken care of. Everything was under warranty and to date has had no issues at all. Great service work and over all great dealership. During the stay we walk around of course and everything was clean and employees where all very nice to wrok/talk with.

Jfisette

21 de jun. de 2013

We went to dealership to look at the Ford Fusion. We had not planned on purchasing that evening, due to the fact it was late and we didn't have our A plan number, insurance in order, or down payment money available. However, we purchased and were able to drive the car away for our weekend trip. All the paperwork was processed the following Tuesday and the car has been a dream.JC, our sales man, was very helpful and continues to assist when questions arise.

msreich2855

13 de jun. de 2013

We were so pleased with the service we received when buying my new CMax that when we went back the next day my husband bought a new truck. We went in to take a few things from our Fiesta like the rear hatch privacy cover and rear head rest that was not in the car when we were there the day before. While there dropping these things off, JC, our salesman, asked how we were doing with the new CMax and if we had any questions he could help us with. My husband said sure, what do you have in a truck? Together they looked at the inventory on the lot and found the truck he wanted. A Ford F150 crew cab with a longer box (6 1/2 ft), and the all important tail gate step ladder. "This is the best thing since sliced bread" as my father would say! He has been shopping on line for trucks for the last year or so and has looked at all the different brands and he kept coming back to the Ford. We both felt this was the best made truck on the market. Thank you very much, Brighton Ford.

kstuart1964

15 de may. de 2013

The service that Brighton Ford provided was Top Notch! I purchased a vehicle through the Internet Sales Manager,Christopher Boring; he did an amazing job! The process was flawless. Being almost 1000 miles away, we did the entire transaction over the phone, through emails, and and pictures. Brighton Ford went so far as to deliver the vehicle of my dreams right to my door. The Truck was everything that the pictures, description, and what Chris said it was and more. I have already recommended this dealership to my friends and co-workers, and would also recommend them to complete strangers! Thank You so much for your Professionalism and Dedication to service! Great job Chris!

petervogelsberg

1 de may. de 2013

I had a wonderful experience purchasing my new car at Brighton Ford and it all has to do with my salesperson, Tony Elrod. Tony is a genuinely friendly and easy going guy who makes you feel comfortable during your car buying experience. He listened intently to what my wife and I were looking for and found us the perfect match, which he is able to do because Brighton Ford has such a large inventory of new vehicles. Tony will make ABSOLUTELY sure that you are 100% satisfied, you can count on it. He went above and beyond for me when I forgot a parking sticker in my trade-in vehicle and called him a few days later about it. He immediately ran to the used car section and found the sticker and called me back saying it was safe in an envelope in his desk. When I requested additional information he had it available that day. He made sure my cell phone was synced with the car and offered to sync my next phone when I buy it next month. I am confident that I could email or call Tony any time in the next few years and he would be eager to help me. If youre looking to buy a new Ford, Tony is your guy.

dharrow

26 de abr. de 2013

Tony was an excellent salesman. He was able to work with me and able to get me to the price I was hoping for. I didn't feel as though he was looking just for a sale but actually trying to get me into a reliable vehicle that would meet all my specifications at the price I was hoping for. I plan on working with Tony on any future purchases. Thanks.

queenkathleen

18 de abr. de 2013

Stopped in on a Friday afternoon JUST looking, Mark came out to help us right away with a smile and a handshake. Took us out in a couple of different cars for test drives neither quite right told us about a car that had just been traded in cleaned it up had us come back the next day. Perfect match drove off the lot VERY happy. This is our second vehicle purchase and won't be our last!

Hilary87

11 de abr. de 2013

I loved working with Tony Elrod he listened to my needs and what I wanted. He didn't try to force me into some car that I couldn't afford or wasn't sure about... If I ever buy a car again it will only be from him and the Helpful staff at Brighton Ford... I'm going to recommend all my friends and family to him also so they can save and feel the trust that i felt not some car badger like other places...yours truelyHilary S.

Goldfish67

26 de mar. de 2013

Was not shown the cost of the vehicle and told by the sales rep. that finance guy would go over everything. The finance guy wanted me to sign the finance papers without showing me the final cost of the vehicle and said that the sales guy should have gone over it with me. Went back to the sales rep and requested to see a breakdown of the sale. He produced an itemized list that included $300 in additional charges for an item I did not request and did not want. He stated that he did think it was a big deal and thought I would want it. Sounded alot like "bait and switch" to me. Also, both the finance guy and the sales rep. tell you how to fill out the customer satisfaction survey that Ford sends out after the sale is completed. Both stressed the importance of marking the "Completely Satisfied" boxes. The finance guy even had a pre-filled out survey form to show us exactly which box we were to mark. Tacky.

klarson6

17 de mar. de 2013

We had an after market cruise control installed by PDA. They did a wonderful, professional job as promised by Brighton Ford. The whole experience at Brighton Ford was great. Every person was helpful and friendly. We were buying the cheapest car they had, but they made us feel like we were important.

jdnich77

14 de mar. de 2013

5 person family with three kids, needing a reasonably priced 2nd car. Janice and team did an amazing job finding the right car, at the right price. Best part about it all, from the time we arrived at the dealer and the time we left, we were there 1 hour - driving home our new car. THAT is customer service, and exactly what busy families need. Thank You Janice and Brighton Ford, I love my new Ford Taurus.

Booker1626

3 de feb. de 2013

Very rude people. Guy in office was yelling at employee about not selling- Sales guy in front had porn on and wearing headphones-very strange place. Other people just standing around and also watching something as a group on computer.

greg.cline.33

27 de nov. de 2012

These guys are the biggest bunch of liars and crooks you will ever meet in the car business. Do yourself a favor and stay clear of this dealership. They don't stand behind their cars and their service department is not only completely inept, but completely dishonest. I don't expect them to be in business much longer under current management.I revised my review because they ultimately traded my lemon back in and gave me a reliable vehicle. They did not have to do this, but wanted to make sure I was satisfied with my experience. The sales manager, Dave Pogue stepped in and took care of me personally.

maggies75

26 de jul. de 2012

I had the unfortunate experience of dealing with the Sales Manager, Steve. I don't think I have ever met a more rude individual. Not only did he call me stupid, but he belittled the salesman that I was originally working with. I felt so embarrassed for the salesman. I don't know how anyone works for this man. I ended up leaving and purchasing my Escape at Hines Park Ford. It wasn't the best experience, but at least I wasn't paying thousands of dollars to someone who thought I was an idiot.

aquaila

4 de abr. de 2012

I have $5 part for 30 days when I call to find out when it will be in and actually get to talk to a person I get the run around. If I leave a message my calls are not returned.Why is it another Ford dealer had the part in less than 24 hrs?

winternights

1 de mar. de 2012

They tried changing the price and length of lease 3 times after taking our truck, cancelling the insurance, wiping out all of our settings and telling us the original deal was done, took 5-6hours to get out of there. They just kept telling lie after lie and when we tried to walk out then they wanted to give us what what agreed upon the first time. Horrible, horrible experience.

bender16v

10 de dic. de 2011

I emailed a request on a Saturday morning and had a return email within an hour. I went to gather information and had no pressure to buy and got all my questions answered. On Monday I decided exactly what car I wanted and went back. They didn't have the car on the lot but found one on the west side of the state and had it there the next day. No hassles, no push to buy a car they had in stock, got exactly the car I wanted, and the paperwork/financing took less than 10% of the time it did 3 months ago when I bought a truck from a Chevy dealer.

Psyphi407

28 de nov. de 2011

He and his finance manager tried to run a scam by claiming that Wells Fargo had a "special" deal on the interest rate if I bought disability insurance. They tried to pull the bait and switch by giving me a choice between the lower rate with the insurance and a higher rate without. I took the lower interest rate and canceled the insurance within the 3 days after confirming with Wells Fargo that there is no such program. Spoke to the boss and he supported his people completely, saying he was sorry for the misunderstanding. STAY AWAY!

Lakewood Lady

19 de sep. de 2011

I purchased a used SUV in 2005 and have been going back to have my car serviced since then. Both the buying process and service has been exemplary. I am always accommodated in the service department with a "loaner" if the repairs are going to run several hours. Dave and Chris in Service are the BEST!!!!

Northeastern Energy

19 de sep. de 2011

What a wonderful buying experience! I recently purchased two brand new Ford F-250s from Brighton Ford and did it with such ease. From the moment I walked through the dealership door I felt as if I was part of the Brighton Ford Family. General Manager Monica Kidd and Sales Representative Gene Young had answers to all my questions and fulfilled all my needs with the purchase of these two new trucks. The customer service and professionalism of this dealership exceeded my expectations. I highly recommend Brighton Ford to anyone buying a new or used vehicle. I plan on buying from this dealership for many years to come.

hatii

26 de ago. de 2011

Since 1992 I have bought 12 cars and trucks from this dearlership. The price was always fair and right. Salesmen Marc Winter and Maynard Morrison treat me with respect. Service adviser Chris Lemke, and the staff of trained mechanics have kept my family cars safe, trouble free and on the road thourgh the years. Brighton Ford will sell me my next vehicle whether it is a car or truck.

honeybee+3

29 de may. de 2011

My husband and I purchased a Ford Flex 2 weekends ago. We went into the dealer expecting to just discuss options, prices, etc. They happened to have the exact one I wanted. We told the salesman that when we called Chrysler to discuss our lease end options on our mini-van, they suggested we ask Ford if they would want to buy the van instead of turning in the lease. The reasons were that we were over our miles (by about 8000 miles, yikes!) and were interested in getting the Ford Flex. So our salesman, Todd, says that they do that all the time. He said we could actually get the Flex that day and we told him that we knew we had to get the minivan cleaned out, detailed and new front tires. He said he would inspect it and let us know what needed to be done. He goes out there and comes back in and tells us that the ding in the front door needed to be fixed and 2 chips on the windshield needed repair and his body shop could do that, the front 2 tires needed to be replaced and that he would have his porters take care of the inside. He also said that we should keep one key to our minivan so that we can take it to go get some used tires put on the front or else we'll get charged. So, my husband goes out to clean out our stuff from the car and I'm inside with the salesman and another lady that goes over all the paperwork. They gave us an amount off the price for turning in a non-Ford lease along with some other rebates and employee pricing. So, we get everything signed and we drive our new car off the lot and left our mini-van there, with the understanding that we would come back and get tires put on the van and they would repair the ding and a couple of chips on the windshield (claim put into insurance for that). So, I found a place that had the used tires and I go up to the Ford Dealership to get the van. Well, it's not there. It's at some bodyshop getting the ding taken care of. It was supposed to be back to Ford 4 days ago per the salesman, Todd. At this time, the salesman handed me a check for the remaining 2 payments on the minivan and I asked him the process of getting it bought. This is where I start fuming. He tells me that they aren't buying it and that he told me while my husband was out cleaning the van out that they weren't buying it and that we had to turn it back into Chrysler. Well, I never ever heard him say that and my question to him was why did he inspect the van and why was he doing all these repairs on a van that he wanted us to return to another dealership? We had explained what we wanted and our reasons and neither one of us remembers him saying we had to take it back to Chrysler. His answer is that he was trying to be nice and he tells my husband that he couldn't buy the van because Chrysler wanted too much for it. So basically, he told us what we wanted to hear so he could close the deal that day. When my husband called the manager, Steve, he didn't believe us. He claims Todd was just trying to help us and that Todd says he made it perfectly clear to both my husband and me that he was not buying the van (story changed, because originally it was that he just told me while my husband was outside). We then wrote to the dealership owner, Scott and recieved no response. We have called Corporate and they are filing a complaint with the dealership owner, but I doubt anything will come of that since he never responded to us originally. We have filed a complaint with the BBB. We now owe over $2000 on this mini-van that we were told they would buy. Why would Todd inspect our van, tell us to clear out our van, have things fixed (off site, by the way...not using their own body shop), have us leave our van there, and ask us to get new tires within a week or so if they weren't going to keep the van? It doesn't add up! This place is just so dishonest and will cover eachother's behinds.

denverguy

2 de abr. de 2011

after purchasing my f150 for $25000 i would have hoped I would get good service but I was wrong. Every time I brought it in for service I came away disgusted. After this last time of dishonesty and trying to rip me off I am through and will never return. Do yourself a favor and go elsewhere because its guaranteed to be better than this dealer.

tinacz

11 de feb. de 2011

I know buying a used car isn't supposed to be a walk in the park, but this dealership makes it a nightmare. I went in very interested in a pre-owned SUV and was all ready to start negotiating with the dealer on the price (which was close to 20,000). Now I had done my research on trade-in value and what other cars have sold for and I had a price in mind which was obviously lower than the listing price. I wanted to come to a comfortable agreement by negotiating, which I have done with all my other cars I have purchased. You start low and come to an agreement somewhere in the middle, both sides are happy. This dealership didnt even give me a chance I told them my starting price of $17,000 and after having me sit there for about 30 minutes they came back and told me this wasnt the car for me and said they would off me three hundred less for the car. I was insulted by the off but even more that I wasnt even given a chance and they were basically kicking me out the door. Buying a car is a big purchase and a lot of money I dont want to be taken advantage of but I would assume that I would be treated with a little ounce of respect and decency! DO NOT go to Brighton Ford they are obviously not in the business of selling cars.

DSpoor1124

11 de ene. de 2011

I purchased a 2010 Escape from here in July. I took it in a month or so ago because the dash board lights dim down to almost nothing while driving any distance with it. At that time they did a update on some software on the light system and called it good. They tell me that I am the first one that they have had to complain of this problem. So I feel pretty good about getting this problem taken care of and I am driving along and it starts happening again. I have also had a couple issues with the transmission. So I called in to set up an appointment to get the truck looked at and an oil change on it also. Now I am taking it in for the oil change, dimming of the lights in the dash and the transmission. I dropped it off on a Thursday morning at 8:00am the gentleman at the desk told me that I would hear something from him by no later than 5:00pm as the mechanic that worked on transmissions had another job ahead of me. I have 2 children that I transport back and forth to school and had a trip to make with them on Friday a total of 120 miles. So I told them I HAVE to have a vehicle by the end of the day. So the salesman that I went through...bless his heart....gave me a car to drive to get my boys to school but could not put alot of miles on it as it was not a loaner car. So I went back into the dealership on Friday morning to find out what was going on with my truck and they had the oil changed but tell me they found nothing wrong with the lights dimming. The transmission still had not been looked at. So they sign me up with a loaner car at this time and tell me that there would be NO charge to me other than gas. I then return home to find that there is a $50.00 security charge on the car from Enterprise Rental. I called back in to the ford dealership and the salesman was busy helping another customer...to this day I still have not received a call back from him...and the service gentleman was away from his desk. So I told them that I was heading back in to pick up my truck as I could not be without it for a whole weekend to sit out in the parking lot. They only have one mechanic that works on transmissions????? Nobody else could check it out and find out what the issue was???? And I have to pay to rent a car from some where else when I purchased the vehicle from them and it is under full warranty???? Then the gentleman that wrote the stuff up jabbered on about putting an insurance on the loaner so that it was covered...I have full coverage on my vehicle and should not have to pay for insurance for this one. I guess I was just very dissatisfied then when I called in to explain what the issue was it's like they really don't care....."what is it you would like me to do" Seriously??? I drive 20 miles one way to have them do the service on my vehicle when I have a ford dealer approx. 2 miles from my home and get that kind of treatment. If they were too busy to get my truck in why didn't they just schedule me for a different day when they could "fit" me in. I will be looking elsewhere. And I was going to take my son in to buy him a car soon I think NOT now!

k.remyga

5 de ene. de 2011

I have several complains about my experience in Brighton Ford and Mercury dealership.1. I had a noise in front drive. They claimed that tire rods were bad and they fixed it, but the noise is still there.(covered by warranty)2. My check engine light was on. They said that my Michele's EGR and spark plugs were bad. Warranty did not cover that so i did not agree them to fix it. They charged me $96 for checking it out. I asked my own mechanic what takes to find that out and it takes just a simple computer scan, it takes couple minutes(Autozone would o it for free.)When i told it to Travis Siegal and asked him how long did it take to find this problem his answer was "it doesn't meter how long did it take 30 minutes, 45 minutes.. that's what we do in here." After all I bought EGR, my mechanic was about to change it, but he did not because it was still good. All my car needed to fix this problem was spark plugs and wires.3. I asked to check my inside light on driver's side because it works just sometimes, but they did not touched it.4. Travis Siegal did not call me even ones to let me know about my vehicle, all the times I talked to him on the phone I called him, he promissed couple times to call me back but he never did. Each time he kept promising me to give my car back the next day. I got my car back in 10 days and that messed up my plans. Also I could say that he was rude.Problems with my vehicle which i got after i got it back from dealership, but didn't have before i took it there:1. Front speaker makes weired noise2. Inside heating works just on high otherwise blows cold air3. My tire was low an air. This is not a big deal, but COME ON it has the light for that and I did not take my car to some random "garage boy"All these 3 listed above cannot be proven but it is very suspicious to me.In conclusion I feel overcharged for job like that. My experience was awful, I am never coming back again and definitely I will not recommend this dealership to anyone.

beele1ar

24 de nov. de 2010

I went into Brighton Ford to get a checkup on my car, and they did excellent work. They were very friendly and personable. The service was fast and there was no second guessing on there part. The quotes they gave me seemed very reasonable. I would definately recommend Brighton Ford for any other their services! I will be coming back to Ford for service again.

kabees

24 de nov. de 2010

About two years ago after much bad luck with clunkers I went to Brighton Ford for a new car. I ended up buying a used car just off a lease. I go a great price for the car and more importantly I didnt feel pressured to buy something I didnt want. The sales staff was helpful answering questions and making me feel comfortable spending my hard earned money. Being a long distance commuter I needed to feel like I was getting a reliable car and I did. I have never had an issue with my car and I always take it back to get my oil changed and tires rotated. I went to Brighton Ford to buy a car because I have heard of others having great experiences there and I was not disappointed. Brighton Ford not only sells cars but they help the community in many ways. Even in the down economy I saw that they sponsored high school sports teams and continue to raise money for breast cancer. I respect that they give back to the community that gives to them. If you are looking to buy a car I would go here, I recommend them to all my friends and family.

paulakay0424

24 de nov. de 2010

My experince was nothing but A+ since the time I decided to buy a vehicle from this dealership. Very professional and friendly. Everyone I worked with made sure that everything from signing of my deal to the actual delivery was perfect. I would recommend this dealership to all my family and friends. Excellent!!!!!!

cgibson5546

2 de sep. de 2010

My wife and I purchased two vehicles from Mr. Niskar just over one year ago. My wife bought a 2007 Mariner and I bought a 2004 F-150. I was ambivilent regarding the purchase of the F-150 as it was being "sold as" with no warranty. I explained my fears to Mr. Niskar and in typical car salesman fashion he told me "we are a reputable dealership" , "if you have any problems come talk to me, we won't leave you hanging". Like a fool I believed him. Since I purchased this truck I have driven 7200 miles. Recently I took it in for service to have the oil changed and my ABS looked at since the light had come on. Come to find out the brakes are shot, multiple sensors are broken and my system is fractured and my fluids are now a nice shade of black. Faced with a repair bill approaching 1000.00 I called Jerry back like he had said. Jerry told me "sorry" and thats it. I know that its my fault for believing him but be warned to anyone out there no matter what they say they just want to close a sale, get a commision, and to hell with the customer. If Jerry had just been honest with me and told me that if I had any problems I would be out of luck, I wouldn't of bought the car. In the end this dealership has cost the Ford brand a loyal customer and I will forever tell everyone I know to avoid them since Mr. Niskar's version of reputable and mine are apparently very different.

GGX89

9 de mar. de 2010

DON'T EVER GO TO THIS DEALERSHIP... THE OWNERS ARE A BUNCH OF SCAMMERS.I WAS ON LOT AND WITNESSED THEM FIRE ON THE SPOT A SEC OFFICER WHO HAD NOTHING TO DO WITH A CAR BEING STOLEN, THEY JUST WANTED SOMEONE TO BLAME.THEY ARE VERY PUSHY WITH SALES,HAVE A ''FAKE'' NICE ATTITUDE.THE CAR PRICES ARE THE HIGHEST AROUND.. I WOULDNT MIND IT SO MUCH IF THEY WEREN'T SO PUSHY WITH SALES.THE OWNERS ARE COMPLETE A-HOLES. I HAD A ONE ON ONE CONVO WITH JERRY THE OWNER OF THE PROPERTY, HE WENT ON AND ON ABOUT WHAT HE HAS AND RAISING THE PRICES, AND LIVING THE GOOD LIFE..HE'S NOT THE ONLY ONE WITH MONEY, WHAT A JERK. HE JUST WENT ON AND THE WAY HE WAS TALKING WAS LIKE HE WAS LOOKING DOWN ON OTHERS.. I CANT BELIEVE THAT...

jyates90

3 de mar. de 2010

My son bought his first car here this week. He is a college student and has family that work for ford. In his initial email to see what deals they had he mentioned he had an "a" plan which to him was the employee discount!The dealer started the deal on Thrusday, he signed the contract on Saturday and went home with his new car..all was good..Until....Monday. The sales team told him they did not verify the pin for the discount and that he qualified for the "X" which meant he had to bring the car back or give them $800.00 more. They accused us of lying to them. Even though we told them it was the employee plan from his "UNCLE" the whole time. We are not the experts on the ford discounts and according to the Ford website it is the DEALERS responsibilty to verify eligibilty before the sale is completed. The top manager asked us to have the Uncle lie to Ford and state that our son was HIS child to get the A pin. We refuse to do that. It just shows that they are terrible and unethical! I will be sure to tell EVERYONE that this dealer is the worst place to ever go..my son could be your son too...

jackdaniels45

6 de ago. de 2009

Bought 2001 F-250. Was told that a 150 point check had been done and only things that needed to be done was change fluids and brakes whick were done. "Brighton Ford backs every vehicle we sell" I was told by Jack Ringwood. Get truck home and I find that the zerk fittings on upper ball joints are so rusted I can't get grease in them, oil had not been changed,truck had not been lubed, one tie rod was so worn I'm surprised I made it home,and I will need brakes and rotors all the way around. Been trying to call Jack and he will not return my calls. In fact nobody from Brighton Ford will return my calls. Will be making a complaint To the BBB. See you boys in court!!!!! STAY AWAY FROM THIS DEALER AND THIS SALESMAN!!!!!!!!!!!!!!!!

inalather

17 de abr. de 2009

Promised 2nd remote key for car. Eric saw I wasn't happy that there was only one key, and when we were first discussing the car in the lot and I asked about having TWO keys, Eric assured me there were two keys. Later, in the sales office, Eric could see I was not happy about him now saying there was only one key. I wasn't going to buy the vehicle. So Eric said he'd buy the key for us out of his pocket, and commented how expensive they are, over $200, because he wanted me to be a happy customer. Eric said give him a week because the person who turned the car in was on vacation, and that he'd wait till he talked to the previous owner to see if maybe they still had the other key so he wouldn't have to buy the key. We were patient enough to give him a week. (It probably was a stall tactic). A week came and went and Eric said the previous owner did not have another key for the vehicle. My husband came in to pick up the key Eric said he'd have for us, and it was the cheap type. He lied and said he never agreed to the more expensive key. He also swore at my husband. Very unprofessional. My husband spoke to his sales manager, who of course stood behind him.

greekzilla

5 de jul. de 2007

SCAM! Their used car department tries to rope you in long term (63 month) leases. Buyer beware of this place.

duls2003

18 de ene. de 2007

Came in to look at an F-150 and loved the service that I recieved when I was there.