John

22 de dic. de 2015

Great Service as usual! The staff was able to diagnose my problem very quickly and get me back on the road. Thanks!

Elaine Allen

22 de dic. de 2015

technicians and service advisors are top notch and extremelty knowledgeable . Would highly recommend them to anyone

Latoya Best

15 de dic. de 2015

Awesome experience. This is my second vehicle from Brown and Wood dealership and I would highly recommend them to anyone. Tim was extremely helpful and went above and beyond for my satisfaction and I am forever thankful to him for that.Thanks for all that you do!

Ann Whitehurst

15 de dic. de 2015

The response to my problem with the water pump in my Cadillac was immediate!I was so grateful that the problem arose in Greenville and not out of town and that Brown-Wood was so easily accessible. Jake was so responsive, courteous and efficient.The chance to borrow a brand-new Buick Regal for a few days was so helpful.

Thomas Trueblood

14 de dic. de 2015

Got me in same day I called. Also, went ahead and completed my service and inspection, so no return visit necessary. Very professional and courteous.

Robert West

11 de dic. de 2015

Difficult problem with a strange noise I was hearing. Diagnostic workup revealed it to be 1.serpentine belt which was cracked and 2. steering rack which was leaking fluid and needs to be replace. It was filled with fluid. Have not heard the noise since the service was done.Belt was replaced. Service date and time scheduled to do the rack, giving plenty of tome to order parts.I am completely satisfied. R.L. West

Darnnell Ormond

10 de dic. de 2015

Went in for oil change and they found that the resource that holds the coolant had a hole in it the order it and replaced it I think Brown &Wood Is a great dealership and a little like family so I thank them and the mechanic Kevin for all they do at the dealership God bless you all!!!

Kimber Shagena

7 de dic. de 2015

We have a local dealership, but drive thirty-five minutes to next town. The staff at this location is just awesome!!

Beverly Darden

4 de dic. de 2015

Awesome, outstanding, integrity, resectful . Most of all , honest and not pushy.A true Christian.Best service I have ever had from a salesperson.Brown and Wood is blessed to have Monte Williams on their team!!!!!

Karen Braxton

3 de dic. de 2015

The Service Department was very helpful with the repairs to my truck. Mark (the service writer) explained what was wrong and the steps they were going to do to make the necessary repair. I ended up needing a new timing chain. They are definitely keeping my business.Thank you Mark and Brown and Wood!

Dianne Henderson

3 de dic. de 2015

Service dept. is very neat and clean! Professional and friendly employees.

Kimberly Wilson

2 de dic. de 2015

Very nice and polite. Did what they said they would do. Always willing to help and answer any questions.

John Osborne

1 de dic. de 2015

The service was great and I appreciate the use of a loaner car while the work was being done. I amhighly impressed with the cleanliness of the dealership and the friendly acknowledgement of thecustomers by all the employees of Brown and Wood.

Donald Hardee

28 de nov. de 2015

They were very punctual. I had an appt , made online. When I got there, they were ready for me. Asked if I needed a ride or not. Then called me when ready. Mark S took care of everything!!

Reaby Gilchrist

27 de nov. de 2015

Mark is awesome!!!!! He does his best to keep me smiling and happy!!!!

Adal Pierce

24 de nov. de 2015

The service at Brown & wood is excellent. The staff are always going above and beyond. Looking forward to many years together.

Marion Harrington

12 de nov. de 2015

Brown Wood service is always professional, efficient, and courteous.

Debra Cogdell

12 de nov. de 2015

This was my first service needed since purchasing the vehicle. I dropped the vehicle off during lunch hour. I figured everyone was gone to lunch and that it would be awhile. In less than an hour it was ready. Great customer service, friendly, even showed me some features on my key remote.

Sarah M.

10 de nov. de 2015

The service managers at Brown & Wood are always courteous and informative about the needs and status of my vehicle. The waiting area is comfortable.

David Jones

9 de nov. de 2015

always great experience with oil changes. Very quick and professional

John Quick

9 de nov. de 2015

Professional, attention to detail: good experience!

Elaine Anderson

9 de nov. de 2015

I was overdue for servicing my car and had an impromptu business meeting out of town to attend. I called to see if I come in on short notice. I was told to bring it in; was there in 10 minutes and the job was done in under 45 minutes. Happy camper!

Joann Childs

6 de nov. de 2015

Had no issues. Smooth sailing! Pleasant experience with Service Manager (or whatever they call that person these days).

Richard Layton

3 de nov. de 2015

Tim Conveyer was our salesman and was exceptional!! Truly felt as if we knew him and made the process memorable!!

Sharon Birmingham

3 de nov. de 2015

Awesome staff! It was such fast service I missed out on the KrispyKremes. It's ok I probably didn't need the sugar anyways. Thanks guys.

Donald Skinner

2 de nov. de 2015

A very good experience and they were Mark was very professional and willing to go the extra mile. Experience could not be any better.

Stacie Tronto

1 de nov. de 2015

I always buy my vehicles from Brown and Wood because of the Service Department. They go above and beyond to ensure my experience is positive and they are very customer focused.

Debra Cumbee

1 de nov. de 2015

Very friendly helpful staff,who go out of their way to take good care of you. Will Continue to have my car serviced there.

Mr. & Mrs. Kennith Whichard, Jr.

30 de oct. de 2015

Wade Trask and the team at Brown & Wood could not have been more receptive or supportive. Not familiar with the great safety options and conveniences on our new Acadia Denali, Wade and others made every effort to program the vehicle and get us familiar with using the options. Just a couple days after purchasing, I felt very safe and secure driving alone across the state to Hickory, NC, and then straight to Suburban, MD. I certainly appreciated Mr. Trask's call to check on me as I travelled and asking how I was doing with our new vehicle. My husband and I both are enjoying our new 2016 Acadia Denali and are anticipating a wonderful relationship with Wade Trask and the great folks at Brown & Wood.Thanks so much,Coral and Kennith Whichard, Jr.

LDL

27 de oct. de 2015

I have been using Brown N Wood for my service needs for over 21 years because they are reliable, professional, friendly and they have always met my service needs.

Heather Paramore

27 de oct. de 2015

Great experience,clean facilities,very easy to deal with

Kelly

26 de oct. de 2015

I had a wonderful experiencing purchasing a new vehicle from Brown and Wood. All of the salespeople were very friendly, as well as the managers and owners! They all took the time to speak with me and answer any questions I had. I will definitely continue to buy from Brown and Wood. And my salesman was Doug Wade, who was absolutely amazing to work with! Go see him and tell him Kelly sent you :)

Stephen Premo

22 de oct. de 2015

The service was great. You got me in and out. No problems with my New GMC Caynon. I really like my new truck a lot. Thanks for staying in touch.

Lora Williams

21 de oct. de 2015

I was in and out quickly for oil change and tire rotation. Unfortunately, I got about 18 miles from the dealership and the service tire monitoring system light came on so I had to drive all the way back for it to be reset. Once wouldn't be so bad but this has happened the last several times I have gone in for service. I feel like the technicians are rushing through and not making sure everything is done before they send you on your way. No big deal to them that you have to go back to get something corrected.

William Leudesdorf

16 de oct. de 2015

Brown and Wood service department is first class. They really know how to take care of the customer!

Mary Pender

16 de oct. de 2015

As always everyone is very courteous and helpful! Coffee was available and always is a plus for me!!

Kyle Harner

15 de oct. de 2015

I naturally hate having to take my car in for service but the guys at the service department are always so good to me it really isn't all that bad. I always feel like they treat me fairly and give me the best price possible and get me in and out as fast as possible. I rarely wait, I opt to use the shuttle service with one of the kind men who drive me to work or home and back instead. I am even thinking about a new car soon and don't know if I want a new GMC but might buy one just because the service department at Brown and Wood is so amazing. The same guys who take care of me now have been there for the last 5-7 years...that says something!

James Sutton

7 de oct. de 2015

Staff was courteous as always. 2011 GMC sierra in for service...oil, tire rotation etc, done in a timely manner. We have purchased 3 vehicles from Brown and Wood, and have been satisfied with purchases and service for many years. Also had our Toyota inspected, new tires, and a repair done.

Brian Minshew

6 de oct. de 2015

Mark in the service department always takes care of me. He knows my service history and is always aware of my persistent demand for top quality service. He delivers every time. The service department is one of the main values I see in purchasing a vehicle from Brown and Wood. There service department is second to none.Brian Minshew

Monalisa Blalock

3 de oct. de 2015

Kept me informed.Respectful of my time. Courteous. Provided nourishment and plenty to keep me occupied in the line of reading material. Restroom was clean,well-stocked,and smelled nice.

Frances Best

2 de oct. de 2015

I have always been very pleased with the level of service I have received at Brown and Wood in Greenville, NC. So on my last well baby check for my SRX, as always, I was completely pleased. The entire staff is always so helpful and easy to deal with...every time!!

Donald Skinner

1 de oct. de 2015

Great experience, service department was very nice.

Mitchell Manning

1 de oct. de 2015

Excellent service department with competitive prices. Very nice waiting area.

Develon Jacobs

1 de oct. de 2015

guys are always courteous and attentive to my needs. Awesome service and sales team!

Catherine Thompson

22 de sep. de 2015

I have always trusted, Mark, the manager of the Buick Service Department at Brown and Wood where I always have my car serviced. When I realized it was probably time to trade, I consulted with him. He gave me several suggestions. I drove each of the vehicles that he suggested. We discussed these options. With the assistance of Jim Speight, I purchased the Encore which I like very much. I am grateful to my friend Bil Brown who provides such knowlegeable employees. I like the fact that I received no high pressure, only assistance to listen to my needs.

Dorothy Mulder

15 de sep. de 2015

Great service. Would highly recommend Brown & Wood to my friends and family.

Ann Cherry

9 de sep. de 2015

I was fortunate to have the best salesperson in the world...never had a better experience buying/leasing a car.I am very grateful to Wade Trask for taking care good care of us.

Randall Goins

8 de sep. de 2015

Their staff is awesome! The service dept is always there for me and their customer service is the best in the business.

Annie Kornegay

7 de sep. de 2015

My experience was very good! The time in being service was accommodating. The recall was not received in print. A serviceman made contact, with me by means of the telephone.

Tommy Whichard

6 de sep. de 2015

I took it in for a wave plate failure and they found 2 other things that needed repair. One of these was warranty and the other I had forgotten about. Job done, car rides great, very satisfied.

Mike Purifoy

1 de sep. de 2015

I have been doing business with Brown and Wood for years. Anytime you walk in the door to the dealership you are always greeted with a smile and hello. Service department is number one in my book. Never have I been anywhere that you are treated like you are their best friend. They call you by your name and do what ever it takes to help you. I would not go anywhere else. Great job! Thanks

Tracey Whitley

27 de ago. de 2015

Always a great experience at Brown & Wood! Friendly staff and clean!!!

William Brown

24 de ago. de 2015

I had a great experience with my recent purchase at Brown & Wood. The sales staff was great to work with and very helpful. The salesperson assisted me in setting up my stereo & bluetooth, as well as transferring my Onstar account. The whole process was clear and moved along well. I didn't have to sit around waiting on anything.

Mary Grier

22 de ago. de 2015

Micah Spaulding is the best! See him for all automobile needs!

Paul Lindauer

20 de ago. de 2015

Greg Harris and his service technicians set the benchmark for outstanding customer service and technical expertise! They adroitly managed a very difficult repair on my Cadillac with great skill. My thanks to all of you!

Robert Lyons

18 de ago. de 2015

Always receive outstanding service. Very friendly

Timothy Tyson

17 de ago. de 2015

Bryan Caveness worked on my car; I wouldn't take it to anyone else! He is professional, efficient, knowledgeable, and personable.

Jerry Cox

17 de ago. de 2015

Great experience- will come back again. Employees are very friendly.

John Brookbank

17 de ago. de 2015

You have a great group of guys in your service department. This time I worked with Mark Stamper and he was very helpful in helping with my oil consumption problem with my Terrain.

Anthony Green

14 de ago. de 2015

Brown & Wood was very helpful in locating me a vehicle!!! I was very picky in the exterior color and options. We found a limited number of vehicles that matched my needs and they ended up going to get one for me that was ~250 miles away.

Janie Manning

13 de ago. de 2015

I am always very satisfied with the service at Brown and Wood. I know when I take my car in to be serviced that I can trust the quality of service I will receive. They have a wonderful team who alwaysput the customer first.Janie Manning

Mary Cherry

11 de ago. de 2015

It was very easy to make an appointment and have my car serviced the same day.

Develon Jacobs

10 de ago. de 2015

the service staff at Brown & Wood always goes above and beyond to make my service visits convenient. Best of all, I don't get hit with a bunch of complex "service talk" just simple explanations and solutions that are straight to the point without a bunch of add-ons or upsells. Thank you guys for always working for me the customer.

Lillian Bell

10 de ago. de 2015

My car was towed in. They advised us on the estimated cost and due to the age of the car, I decided to trade it, and Jerome was my sales rep and he was very helpful and patient. They suggested the lease program considering I do not travel only for necessity. I appreciate everyone help and it appears to be a small family at Brown & Wood and I hope that this experience will be a lasting experience.

Randy Hardee

8 de ago. de 2015

No problems at all. Everyone was very nice and the work was done very quickly.

Robert Monk

6 de ago. de 2015

Had a problem with car not starting at beginning of long trip. Cancelled trip and was at B & W service a 6:45 am. They corrected problem and put new shoes on at my request. Car was ready to go that day, Left on trip next morning. Thanks.

Cindy Reaves

4 de ago. de 2015

Great service in all areas! The staff was nice and informative!

Billie Luck Kitchin

31 de jul. de 2015

Great staff from sales,financing and service. Everyone is always so helpful and it is the sincere and genuine willingness to help that will always bring me back over and over.

Dijon Perkins

27 de jul. de 2015

The experience was great as always, the service company always does their best to ensure that customers are satisfied.

David Taylor

25 de jul. de 2015

I have worked with Brown and Wood since 2000 and have never had a bad experience. They have always been helpful and courteous. I have recommended them to many people. Their service is outstanding. My daughter brings her vehicle to Greenville from Wake Forest for repairs. That says it all.

Reaby Gilchrist

25 de jul. de 2015

Always courteous and willing to keep you happy and satisfied!!!!!

David Burgette

24 de jul. de 2015

Had a great buying experience at trent and wood gmc.

Janie Yates

23 de jul. de 2015

I came in to inquire about a used vehicle and left with a brand new Terrain! I am so satisfied!

Ronald Stephenson

23 de jul. de 2015

Staff did an excellent job as always. The service department is second to none. I recommend them to everyone. They are always a pleasure and very professional.

Christopher Harris

23 de jul. de 2015

THE ONLY PROBLEM I HAD IS THAT ONE PERSON AT THE SERVICE DESK WAS WORKING AND THE OTHER TWO JUST SAT AROUND AND LOOKED AT THEIR COMPUTER SCREENS LIKE I WAS NOT EVEN ALIVE, AND NEVER DID ACKNOWLEGE ME. OVERALL I WAS HAPPY WITH ME EXPERIENCE.

Braxton Younts

21 de jul. de 2015

The good service began our great experience with Brown and Wood. Then when it was time for a new car there was no reason to go anywhere else. The purchase of a new car from them was a very pleasant experience. Everyone was curtious and answered all questions. I would recommend Brown and Wood to everyone.

Joyce Epps

16 de jul. de 2015

Everyone friendly and eager to help. Jerome and Eric worked with me to be sure I was satisfied. I will definitely go back when I am ready to purchase again.

Dexter Carney

16 de jul. de 2015

Customer service was excellent!The atmospere was friendly and most comfortable. I have and will continue to recommend Brown & Wood to my friends and family. I had a great experience with your employees and the services in which they provide. If i had more than 2 thumbs, they would all point up, for satisfaction guaranteed. Thanks for your service.

John Edmondson

13 de jul. de 2015

They are the only Dealership I would buy from,as a matter of fact every vehicle we have bought since 1995 has come from Brown &Wood and thats been 8 vehicles. They are a outstanding business!

CS

13 de jul. de 2015

EXCELLENT CUSTOMER SERVICE IS A TOP PRIORITY AT BROWN AND WOOD, AND YOU CAN TELL THE MOMENT YOU ARRIVE!

Randall Goins

13 de jul. de 2015

The staff is always friendly and is focused on customer service.

Harriett Baker

10 de jul. de 2015

Very professional. Timely & it was actually nice to have time to sit & read while my car was being serviced.

Brenden Graney

9 de jul. de 2015

Service was fast. Had a shuttle to take me home and being me back when work was completed. Service did a great job.

Charles K. Maness

9 de jul. de 2015

Every contact we made with either salesman or sales manager was a pleasure. They guided us through the whole process and gave us the absolute best price of any dealer around. I pride myself on doing extensive work on car values and fair prices and these guys exceeded my every expectation. Most of my experience with buying cars has been long and drawn out. That is why we keep our vehicles so long. I will be coming back to Brown and Wood when I buy my new truck next year. Job well done!

Emma Sauls

6 de jul. de 2015

i HAD VERY GOOD EXPERIANCE WITH SALES REP AND EVERYONE THAT ASSISTED ME WITH MY PURCHASE.THANKS MR. CONYERS

Betty Little

6 de jul. de 2015

We always enjoy the customer experience at Brown Wood. They make us feel like we are important to them. The service department does every thing possible to accommodate our needs every time we call. Thank You all....

Charles Saunders

2 de jul. de 2015

There can't be anyone easier or more personable to work with than Mark Stamper. Your service is always efficient, thorough, and outstanding. Your new wash crew is outstanding as well. They seem far more efficient than the previous crew and do an excellent job. Thanks! Charles Saunders

Tammy Lacy

30 de jun. de 2015

SALEMAN AND EVERYONE THERE VERY FRIENDLIY AND HELPFUL. I HAVE PURCHASED SEVERAL VEHICLES FROM THIS DEALERSHIP AND WAS ALWAYS PLEASED WITH THEM

Lorie Williams

24 de jun. de 2015

The staff at Brown and Wood are always very helpful and nice.

Herbert Jones

24 de jun. de 2015

Got excellent service from Jason Musgrave. After speaking with the service manager Skeen I was prepared never to return for service. I thought I had lost a good place to get service and Brown & Wood had lost another family's business. But Jason corrected that on what I thought was my final visit and he restored my faith in the service department...

Ralph Young

20 de jun. de 2015

As usual, I come in, Mark greets me ( if Mark is not there, Jason) they take the car, have done whatever is needed and then come get me in the waiting room. Everything is usually completed within an hour. Continually meet or exceed my high expectations.

Herman Batts

19 de jun. de 2015

Rodney Daniels was very professional and gave excellent service to me while at the dealership. He was very polite, took his time with me and answered every question I had. I was very pleased with and satisfied.

Thomas Trueblood

15 de jun. de 2015

Dealership feels like family. Always prfessional and courteous. I have throughly enjoyed my purchase and service at Brown and Wood. This team leads the way in how a dealership should be.

Peggy Caserto

11 de jun. de 2015

The service department at Brown & Wood, Greenville NC are the best. The staff goes that extra mile to ensure customer satisfaction. Even the Mechanics know the customers and their vehicles personally.

Philip Barnes

11 de jun. de 2015

What a good bunch of pro's at Brownat Wood from when you walk in the door till you get you car back Mark Donnie Thanks They listen.

Sharon Birmingham

9 de jun. de 2015

Everyone is so courteous and kind. The GM sales manager is an awesome guy.

Kristy Gaskins

8 de jun. de 2015

Greg was courtesy and friendly and awesome as always. I was amazed at the speed in which they got the service completed on my vehicle! Great job, Brown & Wood Service Department!!

Wilbur Bartlett

8 de jun. de 2015

Great experience. Work was done well and in an efficient manner.

Cynthia Carr

6 de jun. de 2015

My experience was awesome,great customer service friendly courtesy helpful and knowledgeable

Sam Marsh

5 de jun. de 2015

I do business with you because I trust you firm as represented by Greg your Service Manager.

Gail Joyner

5 de jun. de 2015

I had a problem with the car that made me uncomfortable to drive until corrected. I drove in to the shop - was greeted by a representative who recognized me by name - and the problem was corrected in less than 30 min with full explanation of what had happened and assurance that the car was now perfectly safe to drive. How can anyone else do better than that? These guys are the best

Gary Allen

30 de may. de 2015

I'm a former employee, so you could say I'm partial, but having been there, I've seen the dedication the mechanics and the service writers have to do their jobs, no matter how mad a customer might get, and yes, I saw a few customer's upset, but 99.9% of those, there was NO WAY that they were going to be satisfied, because they did NOT want be satisfied, and still the writer's and the mechanics would thier best to make it right. So, yes I do recommend the B&W dealership to friends, family, and colleague's, And not just for service, but for Sales as well.

Joyce Harris

29 de may. de 2015

I was greeted immediately and my car taken for service. The area to wait was awesome! Service was done in a very timely manner and I was back on the road! Thank you for this great experience!!

Isaac Hazelton

28 de may. de 2015

As always, excellent service! Staff are professional, courteous and informative. Won't take my vehicles or buy my vehicles from anywhere else.

Betty Brooks

23 de may. de 2015

My car began to show water on the driver and passenger's side. I decided to go to Brown and Wood to see if I could get some help. They were kind and so willing to help. To get to the end of the story, I left feeling encouraged. I waited for it to rain again to see if it was fixed before I would give my remarks. To my happiness, there was no water! Thanks again!!

Katrina Williams

22 de may. de 2015

Great Service; quick and professional! The staff at Brown and Wood are well trained in knowledge and customer service. They all show respect and concern for each individual as well as the vehicle!

L. Shammas

21 de may. de 2015

Great service. Punctual, caring, and knowledgeable staff.

Angela Hart

21 de may. de 2015

Staff very helpful and patient. Staff went above to make sure we were satisfied.

Randall Goins

20 de may. de 2015

They always do an excellent job and do whatever it takes to satisfy the customer.

Larry Johnson

18 de may. de 2015

Mark and Bryan were very helpful and most gracious when answering my questions. I appreciate the kind of service and care I received from these two service advisors!Thanks guys...Larry Johnson

Erica Brooks

15 de may. de 2015

The staff at the dealership were very courteous and helpful. Our salesperson was very informative and knowledgeable of GMC and the options available on the different models. He listened to our requests and worked diligently to appropriately address our needs.

Patsy Pittman

15 de may. de 2015

My repairs were done in somewhat timely manner. They were expensive but hopefully will last awhile. Cadillac service manager is great to work with, trust him with my car.

Patricia Anderson

14 de may. de 2015

I've purchased multiple cars from Brown and Wood--and have loved every one of them. Best of all, whenever I return, I receive personalized care for my car, including easy and quick visits to the service department. Last week I appeared without an appointment, asking for a state inspection and an oil change. I was DONE in just 45 minutes!

Celeste Good

12 de may. de 2015

Always an excellent experience . Very pleased with my service

Scott Winfield

11 de may. de 2015

I have a year old enclave and the brake would back a rubbery noise every time I would brake and release and since the service with brown and wood it no longer makes that nosie.

Brian Warren

11 de may. de 2015

Timely and helpful service folks! Always look forward to service at my dealer!

Juan Sauceda Martinez

6 de may. de 2015

It was really good they were helpful any every way

James Burk

6 de may. de 2015

Mark is always helpful and I received prompt service and my car was ready in roughly an hour. Thank you,Jim Burk

Rose Presley

5 de may. de 2015

My experience at brown and wood has been great from the salesman to the guys in the service department. Everyone there has been helpful and courteous.

Rodney Green

5 de may. de 2015

We are always taken care of in a timely manner. Mark and the rest of the service department are the greatest. They always listen to what we ahve to say ans are quick to get any job done. We are retired and it is nice to have a courtesy car take us home and pick us up when the car is ready. We are on a limited income and it was a nice surprise when we had to get new tires and the bill was less then what we had been quoted. Mark and service staff....keep up the good work. Rod & Marlene Green

Anonymous

5 de may. de 2015

Great service and always friendly! I have owned my GMC going on 10 years and other than changing oil, tires, and a few minor things I have had a great experience with Brown & Wood!

Martha Knox

5 de may. de 2015

Great dealership and staff. Always treated like one of the family

Glenn Cauvin

5 de may. de 2015

All ways ready to help you when you come in. Wood recommend them to any person who needs their car repaired or service.

Adal Pierce

5 de may. de 2015

This is the 3rd vehicle we have purchased from Brown & Wood in the last year. Working with Doug and Eric was a pleasure as always. They both went out of their way to get us in the vehicles we wanted and we have no plans to ever purchase from any other dealer. The service department is top notch and looks after every detail. Anyone looking for a vehicle, this is the place to go. Super people providing superior service. Thanks again to Brown & Wood for making everything a pleasure.

Johnny Stevenson

4 de may. de 2015

I have never had an experience of car buying like this before. Jerome and Eric took from being a customer to being a friend. I had to have some things done at the hospital and not once did they call and ask me about a car but instead the asked how my surgery went. I love these guys and they are the best.

Cynthia Carr

3 de may. de 2015

It was awesome, great customer service, great shuttle service.

Cynthia Dill

2 de may. de 2015

The service department is very helpful and efficient.

Cynthia Phelps

2 de may. de 2015

The staff is very courteous and professional. They always make me feel that my business is appreciated and that I am valued as a customer. During the many years that the Service Department has been taking care of my car, Greg and his team has NEVER once failed to help me resolve any issues that have happened with my car.

Paul Davenport

1 de may. de 2015

The staff was very helpful. They accepted my car on short notice for routine maintenance,then called to add 2 actions, washed it and provided transportation to and from the dealership. I was very satisfied.

Dexter Carney

30 de abr. de 2015

My husband and I were very satisfied with our purchase. We would like to say,"thank you",to the salesperson who helped us purchase our new 2015 GMC Terrain. Our experience with Brown & Wood was excellent and we would definitely recommend the dealership to others. Thank you,Dexter & Linda Carney

Janie Manning

30 de abr. de 2015

I always have a very positive experience at Brown and Wood. Their service department is excellent as well as service completed in a timely manner. Mark provided me with excellent communication from the time of my appointment to how long it wouLd take. My comfort while being there is always of concern to them. I appreciate Brown and Wood very much.

Angela Hart

27 de abr. de 2015

Great experience. Our sales consultant was great, he was very accomodating.

Donald Skinner

27 de abr. de 2015

Monte was good in explaining my options and I also tried the Buick first but settled for the SRX. Very good experience.

Annie Kornegay

20 de abr. de 2015

The worker was competent and courteous. The attention that was given is always greatly appreciated. The service was great.

Joshua

18 de abr. de 2015

I was very satisfied with Brown and Wood. I believe this is the best car buying experience Ive ever had.

Donald Smith

18 de abr. de 2015

The service manager was extremely friendly. In addition, the waiting area was well organized and clean. The wait was not very long and the coffee was delicious. Thank You for a great experience getting my car service.

Dawn McQueen

17 de abr. de 2015

Mark provided top quality client service!!! My vehicle was well taken care of by the entire staff!! Why would I want to go anywhere else when the quality and service at Brown & Wood is stellar?!

Allen Vervisch

17 de abr. de 2015

Your staff is always professional. Thank you Brown & Wood!

Deborah Tucker

17 de abr. de 2015

It was the easiest new car buying experience that we have ever had. Will diffidently make Brown & Wood our new home.

Harry Purvis

7 de abr. de 2015

Very nice friendly prompt to get you in and out nice place to sit and wait while your car is being serviced.

Ms. Peggy

7 de abr. de 2015

Brown & Wood, Greenville, NC: The service representatives are honest in their assessment and the mechanics are professionally trained. I have total trust and confidence in their work, and would recommend Brown & Wood, Greenville, NC to those needing to have their vehicles serviced.

Dianne Henderson

3 de abr. de 2015

Shuttle service is awesome and driver professional and friendly.

Randall Goins

27 de mar. de 2015

I have bought 3 cars from this dealership within the last 3 years and I'll continue to buy from Brown and Wood because of the excellent service they provide.

John Angster

26 de mar. de 2015

Was promptly attended to upon arriving for service appointment.Very courteous service order taker.Service performed in time stated.

Edna Davis

24 de mar. de 2015

The salesman was excellent he pitch a sale non pressure and demonstrated the use of the suv perfect.

Tracey Whitley

18 de mar. de 2015

Friendly staff, quick and efficient work! I Always have a great experience!

John Knott

18 de mar. de 2015

The service was top notch: Bringing the vehicle and paperwork to Raleigh made the purchase the easiest I have experienced. Thank you.

Jeannette Sugg

13 de mar. de 2015

I bought my Acadia in 2011 from Brown and Wood and have been to the service department several times for general maintenece over the years. Mark, Greg & their staff have always been professional, informative and above the marks with customer service!! Would never go anywhere else.

Peter Alston

13 de mar. de 2015

The 2015 GMC Serria truck that I wanted was not on their lot but they found the truck with all of the desired option at another dealership and traded trucks.

Jennifer Rook

12 de mar. de 2015

The customer service at Brown and Wood is always excellent!! Mark in the service department is a great asset to this team!!!

Ronny Greene

11 de mar. de 2015

Excellent customer service. Always go out of their way to make sure everything is as expected.

Thomas Belcher

11 de mar. de 2015

I am a repeat customer. Your dealership has always been fair in my experiences. Thank you for being who you are.

Clayton Sutton

10 de mar. de 2015

Service was completed as promised. Greg Harris called me as soon as it was ready. Great Customer Service.

Mrs. B

8 de mar. de 2015

My 2002 Cadillac Escalade currently has 284K miles and has Only been serviced by Brown & Wood as it was as also purchased from Brown & Wood in 2002. I was assigned Greg as my service rep years ago. On my last visit, my vehicle was scheduled for service/maintenance. As a result, services were rendered but a problem occurred which left me very unsatisfied. I expressed my concerns to Greg. Greg worked very hard until we were able to come to an agreement on how to correct the problem. Greg represents what an exceptional Service Representative should be. He went above and beyond to ensure I was satisfied as he assured me of the importance of my service history with the service department. I explain my story to say......I am well over due for a new vehicle but I am always telling Greg how I'm unable to purchase at this time as my husband and I are currently paying law school tuition as well as private school tuition. However, I have finally reached the point where a purchase is top priority. I have been trying to decide what type SUV I would like to have. I have contemplated, a new Escalade/Denali, Range Rover, and Lexus. After my last service vist, my decision was made. I prefer to continue my service relationship at Brown & Wood and PREFERABLY with Greg. Great job Greg!!

Harold Thomas

6 de mar. de 2015

I am very pleased with Brown and Wood Service department. I do believe that Cadillac could have done a better job on the XTS. There have been too many recalls and too many little things that we have had to go back to Brown and Wood for. They have been very helpful each and every time we've been back. I guess as a previous Cadillac owner I expected there to be much less in recalls and small issues that we have had. At this point I would not recommend the XTS to my friends, although it looks great and handles well. I would however recommend Brown and Wood as a dealer and service department to my closes friends.

Max Flynn

5 de mar. de 2015

For the third time, I asked to check the parking light and change to one out, which was not done for the third time!

Stephen Premo

5 de mar. de 2015

I just purchased a New 2015 GMC Canyon Shortbox Pick-up Truck from Brown&Wood and I would highly recommend this dealership if your looking for a New or Used Vehicle. I have delt with Brown&Wood for years and the experience is always the same. You are working with people who really care about you, the vehicle you want to purchase and that you are completely satisfied. They are very professional, communicate well with you and they don't pressure you. They have a great staff and they are all willing to help you any way they can. They have a very good service department and they will take care of you...Thanks Brown&Wood!!!!!

Janie Manning

4 de mar. de 2015

Always a very positive experience and excellent service from those at Brown and Wood in Greenville, N.C.

Amber Barnes

3 de mar. de 2015

The staff is always helpful and willing to do whatever possible to please the customers. Show room is always clean.

Dijon Perkins

2 de mar. de 2015

the service was excellent and I did not have to wait a whole long time to be serviced

Junius Surles

26 de feb. de 2015

As usual, Mark was very helpful and Greg was also very supportive. All personnel were very friendly and anxious to help. Dick Greene was especially nice and talkative to me during my wait. Thank You.

Terrie Hauck

26 de feb. de 2015

From the first moment on the lot we were approached with a kind helpful sales associate. We were directed to the Internet Sales department because we had made contact with Ed Futrell through email. Ed was assisting another customer so he sent Mr. Lee Clark out to help us and we were instantly impressed with the knowledge, non pushy, friendly personality he possessed. Our Finance manager was Awesome as well, the whole buying purchase was a pleasure and we will refer all our friends to Brown & Wood. Thank you,Terrie Hauck

Shirley D

21 de feb. de 2015

I, being a single senior citizen was stranded one cold morning in a parking lot. My car would not start and not knowing anyone in the area to help me I called Brown and Wood. I explained my problem and they sent someone out to help. In the end my battery was dead and they got my car started and advised me not to shut the car off until I have secured a new battery. I went to the dealership and purchased a new battery and had it installed. They were so kind to me in helping

Shirley Downes

21 de feb. de 2015

I, being a single senior citizen was stranded one cold morning in a parking lot. My car would not start and not knowing anyone in the area to help me I called Brown and Wood. I explained my problem and they sent someone out to help. In the end my battery was dead and they got my car started and advised me not to shut the car off until I have secured a new battery. I went to the dealership and purchased a new battery and had it installed. They were so kind to me in helping

willie moorejr

20 de feb. de 2015

waiting wasn't long.service was good, free coffee,clean restrooms & service guys were very nice.

Charles Saunders

20 de feb. de 2015

I always looking forward to dealing with Mark Stamper...I know everything will be dealt with properly and that there will be no worries. I have always been pleased with both the quality and speed of service at Brown and Wood. Charles Saunders

Wayne Taylor

20 de feb. de 2015

Jerome is just down to earth and friendly. Would recommend anyone to deal with him.

James Fell

20 de feb. de 2015

I have 200k on my 03 suburban and the brown and wood service team treats me like I just bought it brand new yesterday. Mike, Mark and Nathen are my go to guys on the service team. Always doing anything they can to keep my vehical in tip top shape. Very informative and cost conscientious. Never once have they let me down. Would never bring my chevy to anyone else. Thanks for your hard work guys and keeping my family safe on the roads.

Jimmy Hooton

20 de feb. de 2015

These guys are consistently great. I have been dealing with this dealership for several years and always straight forward and fairly priced . Always professional. I have dropped by with out an appointment several times and the have always worked me in. I cant say enough about the quality of service which is rare now a days!

Valerie Simpson

20 de feb. de 2015

Everyone is always so kind, knowledgeable and accomodating.

Herbert Jones

20 de feb. de 2015

always above expectations. the service was excellant, they have knowledgable techs and very courteous efficient service writers.

Elaine Allen

20 de feb. de 2015

everyone there is great and very courteous and friendly and a pleasure to work with.

Doris Albernaz

19 de feb. de 2015

When it is time for my four year old Buick to have an oil change, I make. An appointment and leave everything up to you. So far, so good!

Robert Lyons

17 de feb. de 2015

Consistently helpful & knowledgeable. Would highly recommend

William Sneed

10 de feb. de 2015

The entire team at Brown & Wood is unparalleled in attention to detail, knowledge and just plain genuine care of their customers. The whole car buying and car service experience has been pleasant and given me total peace of mind in working with them. I would trust the Service Department with any of my family's vehicles and will gladly refer my friends to all those associated with the entire B&W Dealership.They have set the bar high for service and should be tremendously proud of all they do for their loyal customers.

Cindy

8 de feb. de 2015

Everyone was very helpful. They made it very easy to trade in my 2008 GMC and drive away INA new 2015 Terrain. Follow up calls were very helpful.

Dee Britt

7 de feb. de 2015

I was visiting from out of state and my car broke down. I left it at the Hampton Inn beside the dealership and called them first thing Monday morning and they had my car fixed before lunch time. The service staff went above and beyond to provide quality service and to get my car fixed as quickly as possible. This is by far the most friendly and professional service department I have ever dealt with.

Toni Burkett

3 de feb. de 2015

The service departmnent was nice and clean. It was very easy to drop your car off and obtain the service assistance needed. I worked with Greg Harris and he was very helpful with the car needs that I had and most professional.

Veronica W. Roberson

3 de feb. de 2015

It was very easy to get the service appointment. The staff made sure they met the needs for my visit with polite, courteous service. The personnel reminded me of my upcoming inspection, so I was able to get it done at the same time.

Richard Adams

2 de feb. de 2015

Excellent, as usual! Service is beyond reproach. I will continue to work with Brown & Wood as a customer since I receive excellent treatment.

William Leudesdorf

22 de ene. de 2015

Brown & Wood associates understand customer service and making sure the customer is taken care of.

Miguel Ramos

22 de ene. de 2015

Great and warm welcome by all. Monte was extremely courteous and understanding.

Rejoyce

22 de ene. de 2015

As an educator who's job has her on the road a lot, requires that I have a vehicle that you can count. This is essential. I have driven GMC products for years and have received excellent service. My son recommended I visit Brown & Wood! Upon arrival, I was greeted warmly by staff and Monte Williams was prepared for my visit.(Mr. Williams had called me prior to the visit to find out my interest, etc.) My questions were answered and no detail was left out of the process. Mr. Williams made sure that I was comfortable with all aspects of the process.

Mary Norman

17 de ene. de 2015

My salesman Mr. Williams was very knowledgeable, experience, and thorough. He was professional but yet personal which made my car buying experience one that I would never forget.

Steven Milne

15 de ene. de 2015

Service was completed quickly - had oil change, tire rotation state inspection and "recall" completed as promised in a short time.

Louis Barrow

11 de ene. de 2015

This visit was for routine service. As always, it was conducted in a very professional and timely manner. I have always been pleased with their service and helpfulness on each visit. This is my 4th vehicle from Brown and Wood, most likely the 5th will come from there also.

Harry Corprew

11 de ene. de 2015

Short wait and frienly service.I will see you next timeThanksJoy Corprew

Robert Henry

10 de ene. de 2015

it would have been better to have the re-call completed in one trip.the first visit was to see if I needed the replacement parts.I had to return after the parts were ordered and received.

Mark Dixon

8 de ene. de 2015

Although the service department was extremely busy, Greg (the Service Writer) was extremely courteous and helpful. Took care of my auto troubles and had me up and running that afternoon.

Mary R.

17 de ago. de 2014

I did not purchase a car from Brown and Wood, but am taking the time to write a review all the same. Chip Wall is an excellent person to deal with when looking for a new car. He is down to earth and does not pressure you at all. He listened to me and tried to find me a Mazda to meet my needs. Even though I chose a different car, my decision was not based upon anything other than features which, as I am older, met my needs better. The Mazda CX5 is a great car and Chip Wall will do everything he can to assist you in finding the right car for you. It truly bothers me that in the end I could not find a car at this dealership and give Chip my business. I highly recommend Chip and the dealership if you are looking for a car.

Happy Customer

12 de dic. de 2011

I recently purchased a 2011 Buick Regal from Brown & Wood and was very impressed. From the beginning of driving up on the lot until signing the final paperwork, I was not disappointed one bit. Usually a Car purchase has been something that terrifies me, but the guys at Brown & Wood made me feel so comfortable and gave me a great deal. I recommend anybody looking to buy a new or used car, give these guys a shot. You wont regret it!