Jennifer Ligon

16 de may. de 2016

2015 EscapeBrowns has great service, staff always upbeat willing to help and always accommodate my schedule !

Maria Griswold

14 de may. de 2016

Staff was so accommodating! Fixed my flat tire in time for me to go to work that night!Five stars!!!!

Mr Reginald Wehrle

13 de may. de 2016

Brought my truck in for 3000 mile checkup. Service was great.

Kimberly Lafoy

12 de may. de 2016

Ford F150 Super Crew. Haven't been to service dept yet. I was well taken care of by John Flint and staff.

Howard Dingman

15 de abr. de 2016

Brown's Ford should be a model for all car dealerships!!!

Ryan Kelly

12 de abr. de 2016

You did the service work i asked for in a giid and timely manner, thank you

Kamini Ramani

21 de mar. de 2016

Service person are very good. They pickup my car from my office.

Jeffrey Rocas

21 de mar. de 2016

It was quick and easy, Service Dept. was friendly. Brought my car in for new tires, when I picked it up it was washed and vacuumed.

Bob

29 de ene. de 2016

Had a sudden break down and Brown's Ford got me in and diagnosed in less then two hours. Fast service at a great price.

Michael Burnett

20 de ene. de 2016

Service was excellent. Got a last minute time slot. Great bunch of people!

Judith Aldinger

15 de ene. de 2016

As always I was greeted when I entered and a representative was ready to take my information. Everyone is very friendly and takes the time to explain what will be done to the vehicle. The service at Brown's Ford is the main reason I am driving a Ford!

Reginald Wehrle

11 de ene. de 2016

The dealership had just the truck I was looking for ( 2016 Ford 150 Lariat).My salesman Vic was excellent in all phases of my visit.Couldn't ask for a better experience.After purchasing 10 new Fords over the years, best dealership I have dealt with.

Karen Jones

11 de ene. de 2016

Everything went fine as usual. Never an issue with service.

Katherine Perez

10 de ene. de 2016

I went in to test drive a Nissan Titan, I drove the Nissan but also the 2010 Ford F-150 XLT. Hands down the ford rode a lot better than the Nissan. I wasn't confident in purchasing a vehicle that day but the staff was extremely helpful in getting me into this truck and as a first time buyer it was a great experience. They got me the best deal I could possibly get with the financing. The entire staff was very cheery and made it a pleasurable atmosphere. Keep up the good work!!

Karol

6 de ene. de 2016

I took my car in for a scheduled oil change. It was done on time with no issues. Service staff, Barbara and Steve, are always friendly.

Richard Vedder

5 de ene. de 2016

My '13 Fiesta had body damage from a deer hit. It also had a recall.Everything was done in a timely matter.All repairs were excellent.

Tallon L

22 de dic. de 2015

Excellent sales staff all the way around. Great job.

Linda Buckman

15 de dic. de 2015

All employees were extremely pleasant and made a great effort to keep me informed about the progress of my visit. There was no delay with my appointment time, and when there was a possible delay due to additional service they checked with me first to see if I was okay with waiting the additional time.

Robert Cardenas

15 de dic. de 2015

I've never had any complaints with the quality of service that I've received from Browns Ford in Johnstown. The staff is knowledgeable and extremely helpful. The service is honest, which is becoming more of a rare trait these days. It is safe to say that they will continue to have my business.

Ruth Fairbanks

7 de dic. de 2015

Called on Tuesday when I remembered I needed a inspection. Got me in on Wednesday morning at 8AM. By 9 AM was on the road. Everything taken care of, really appreciated the service. Thank you

Ronni Kass-wasserman

1 de dic. de 2015

Thanks for doing the NYS Inspection on our Dodge Durango

Sully

1 de dic. de 2015

2015 F-150. Staff is very helpful and courteous. Buying process is always a chore but they did their best to make it easy.

James Klino

30 de nov. de 2015

Vehicle checked for 10,000 mi. Maintenance inspection. NYS vehicle inspection. Very acceptable service. Waiting area a little small.

John P Kotowicz

27 de nov. de 2015

The service on my F-150 was very good thank you . The F-150 was washed and cleaned.

Mary Hutchins

27 de nov. de 2015

Kyle (salesman) was fantastic along with everybody else we dealt with that day, helped us a lot and we are very happy with our escape

Thomas Jewell

27 de nov. de 2015

Service was completed in a timely manner, and it was also washed.

Charlene Gugenberger

21 de nov. de 2015

Very good service. Appointment was right on time as scheduled.

Darren P Keyser

18 de nov. de 2015

In addition to the service I knew I needed they identified some things I forgot about. The Service Dept. called me prior to doing the work which is the right thing to do even though I always trust and count of their recommendations.Thank You!

Christine Prokopiak

17 de nov. de 2015

I own a 2012 Ford Fusion and the service provided by Brown's has always been AAA+. I can't imagine veer going anywhere else. Thank you.

Sandra Knapik

16 de nov. de 2015

I truly LOVE my new 2016 Ford Explorer!!! Thank you Dougie and Vic for all you did to make my experience a great one. My vehicle drives like a dream! Thank You

Hatebrownford

12 de nov. de 2015

Holding parts for ransom, making you wait TWO HOURS FOR OIL CHANGE while other people come in behind you leave first. SERVICE DEPT. HAVE NO CLUE TO THE DELAY.I have never had such treatment by a dealer purchasing a new vehicle.

Bonnie Quackenbush

11 de nov. de 2015

I am very happy with my new vehical! Great gas mileage and a very comfortable ride!

Elizabeth Saltsman

6 de nov. de 2015

Came in for routine service, oil change and airbag recall. Was greeted right away and very courteously booked in immediately. Due to the expected time needed, I was given a courtesy car. Very satisfied with my experience. Thank you.

Carol Roberts

1 de nov. de 2015

I was very happy with the inspection of my car my questions were answered and work done is all good.No problems

Carole Peck

1 de nov. de 2015

The service Dept. Was very acomodating. They provided a loaner car and fixed my vehicle quickly. My vehicle is running great.Thank you Steve Carol Peck

Kevin Laymon

23 de oct. de 2015

Service was great and timely. Steve Pike is awesome!

Jennifer Ligon

22 de oct. de 2015

Staff at Brown's always friendly, helpful and accomodating with my work schedule.

Donald Shanahan

20 de oct. de 2015

I truly enjoyed my experience at Browns Ford. I felt more like family than just another customer. My salesman Dougie was a top notch salesman. There was no haggling or negotiating, they gave me a great deal right away. They offered more for my trade than any other dealer. I strongly recommend Browns Ford for your next vehicle.

John Mancini

13 de oct. de 2015

had 4 new tires put on and balanced, the price was the best around, and the workmanship was great

Frank Dimarco

13 de oct. de 2015

Brown's Ford and the entire Ford Family always treats me well.Their service is excellent and Ford stands behind their vehicles andalways makes things right. FDM

Thomas Montana

12 de oct. de 2015

2015 Ford Edge. Salesperson was very helpful. Like the idea of a loaner car when servicing our vehicle at Brown's. Only downfall was not getting a little better deal.

Richard Palsgraf

12 de oct. de 2015

Dropped my vehicle off to have an inspection and oil change, done on time and reasonably priced.

Ann Hesek

2 de oct. de 2015

2023 Focus. Service is ALWAYS excellent as well as staff. Couldn't ask for better service or a more helpful staff. Thanks!

Raptor buyer

1 de oct. de 2015

I purchased a low mileage used vehicle that the dealership had listed on Cars.com. The entire staff that I dealt with at Brown's were extremely polite and helpful even though I was buying the vehicle from out of state. Once I had committed to buying the vehicle they helped me in getting all the paperwork complete and worked with my bank to secure the loan. It is probably unlikely that I will ever have the chance to buy from them again but I highly recommend this dealership. Ask for Ralph he was great to work with.

Jeffrey Ferguson

25 de sep. de 2015

Always have had good service here and I'll continue to come in.

Brian Lashway

20 de sep. de 2015

Carmine was our salesperson and he took excellent care of us. We also worked with Jeff and Joe during the trade assessment and delivery and were extremely pleased with the entire transaction. Thank You Browns Ford!!

Anthony Albrecht

2 de sep. de 2015

Staff were awesome. Took very little time to get my f-350 ready for pick up. No stress, very friendly staff. I would definetly buy another vehicle from this dealership, and the salesman.

Lisbeth Golab

2 de sep. de 2015

I recently purchased the XLT F-150 with the convenience and chrome package.The service was fabulous and i bought a truck with everything I was looking for.My trade in, financing and the total purchase experience was wonderful and I highly recommend Brown's Ford of Johnstown. I have a favorite salesman but this survey won't let me mention him. Thank you

Owen Germain

31 de ago. de 2015

Brown's did an excellent job diagnosing and repairing a complicated problem. I greatly appreciated having the loaner, as Brown's needed to keep my car over two nights. They were good about giving me telephone updates along the way.

Bonnie Valachovic

29 de ago. de 2015

I was delighted with Brown's Ford. My salesperson was knowledgeable, respectful, polite and nonjudgemental about my changing requirements for a vehicle. (I began needing a larger SUV and went to a smaller car after my husband suddenly bought a truck!) I ended up purchasing a Ford Escape. I love it! It is quick when you need it to be. The ride is smooth, and I like the ability to see instant MPG as well as overall MPG. I also like the backup camera-very helpful at night when backing out of a long, unfamiliar driveway! I would highly recommend this car and Brown's Ford dealership.

Amy Richmond

25 de ago. de 2015

2015 F350Everything went great!! Fast service. Thank you Carmine for everything!!! Hope to do more business with you .

Edwin Ford

5 de ago. de 2015

The staff was very helpful and kind. The appointment took less time than I expected. I would certainly recommend Brown's Ford.

John Hanifan

5 de ago. de 2015

F-150 XLT THE SERVICE WAS GREAT ! THE SALES DEPT. ROCKS !!! A VERY GOOD EXPERIENCE !!!!

Ryan Rakoske

4 de ago. de 2015

Vic sold me the 2015 ford f150, awesome salesman. Ill be back for sure. He made everything so simple. Down to earth guy for sure. Thanks again!!

John Przybylo

3 de ago. de 2015

everyone was just great, thank you . We will be telling our friends ,so maybe soon you will be seeing them. Thanks again to all T J , Carmine & Larry

Mike D.

31 de jul. de 2015

The service was very good and the staff was very helpful

Nicole Higgins

30 de jul. de 2015

Took a long time to complete but staff was friendly and compassionate. Also kept me updated about my vehicles status.

Erin Gavin

29 de jul. de 2015

Leased a F150. The salesperson Vic Suchocki was very knowledgeable and a good salesman to work with. Would highly recommend.

Edward Sobieski

24 de jul. de 2015

We purchased a new Ford Escape along with my son and daughter in law we love the car. Well done Browns ford!

Curtis Mills

23 de jul. de 2015

35 years of perfect service, with eight new vehicle purchases over those years. I feel as if I should get a bonus on my next vehicle purchase, like a subway or dunking donuts card.think about it.

Valued Customer Northville Funeral Service Inc

21 de jul. de 2015

Staff did great took care of everything I asked them too and my car was ready on time as promised

Robert Forrest Stoddard

19 de jul. de 2015

We are very pleased with the service at Brown's Ford.

William Hauser

18 de jul. de 2015

Friendly experienced staff. giving me a decent trade in on my 2010 F150 knowing first hand all its issues.

Judith Aldinger

17 de jul. de 2015

As always the Service Department at Brown's Ford is at the top of their game. I can't think of one thing they can do to improve things. The reason I bought my first Escape was because of the service I got at Brown's on my previous non-Ford vehicle. I am on my second Escape now and am still pleased with the experience dealing with this dealership.

Sandra Murray

13 de jul. de 2015

This was my first time there, the car service was good but I was upset when my car was finished, went in parking lot to get it and discovered my car was washed left all wet. My car was clean when I went there, why would you wash a clean car and leave water spots all over?

Ruth Levinton

10 de jul. de 2015

The people at Brown's are great. They are able mechanics - which is expected - but they are also very courteous and helpful. I had forgotten to take care of my NYS inspection and the tag had expired. They got me in right away before a Holiday weekend. Super people, would and have recommended them.

Ann Hesek

8 de jul. de 2015

2013 Focus. Service is always excellent. Staff is always helpful & courteous. Always a pleasure doing business with BROWN'S FORD.

Russell Dickson

7 de jul. de 2015

Excellent job cleaning the interior of our car. Your guy did a great job cleaning it this time. I hope he keeps it up.

Joel Bien-Aime

30 de jun. de 2015

They did a superb job. Especially Britney. She works very hard to make sure everything goes well.

Carol Roberts

30 de jun. de 2015

I love my Ford fusion 2011 service and staff are fine. I just have to have my husband present with me because in past I feel I was taken advantage of because I am female. So far very satisfied with my car but I have reservations sometimes about bringing in car for service. I do appreciate the lady Barbara in service when you come in or leave she is easy to talk to keep her. Carol Roberts.

Bobby Roe

27 de jun. de 2015

Anyone can look good when everything goes to plan. Something's did not go to plan but Browns Ford stood behind the work. When it was all over I was very happy with the outcome and I was treated as a valued customer.

Jeffrey Ferguson

26 de jun. de 2015

People are nice and helpful, good overall service, have had service here for years through many cars, always good.

Darren Keyser

16 de jun. de 2015

On time and thorough, as always. Friendly staff. clean facility.

John Zajaceskowski

15 de jun. de 2015

I have bought several vehicles from Browns. I wouldn't go anywhere else. Never pressures or given the runaround. Always a great experience.

Stephanie Sweet

8 de jun. de 2015

This is the 7th vehicle that we have purchased from Brown's and we will continue to shop locally. Staff very friendly and helpful

Robert Tubb

2 de jun. de 2015

The sale team was Great! On helping me get the truck I want. And the reason why they didn't get a five out of five is because the detailing of the truck when I went to pick it up was poorly done. But besides that very good job

Robert Carter

1 de jun. de 2015

We purchased a 2012 Ford Escape XLT. We needed an SUV to replace our older model one, and came to Browns Ford to see what they had. We have always dealt with the same salesman for our vehicles. This makes the fourth vehicle we have purchased from Browns. You are treated fair and honest. The staff was very helpful. We will not purchase vehicles anywhere else but Browns Ford.

Robert and Annette Carter

30 de may. de 2015

We just purchased our 4th used vehicle on 5/29/2015 from Browns Ford, Johnstown. John Flint is our salesman and now Vic helps us out also. They do make it easy to purchase vehicles. Professional and personal, Vic and John saw to our needs and worked their magic to help us out and get us into what we were looking for. I will only buy vehicles from John or Vic at Browns Ford. Very satisfied, they treat you like a person, not a number. Never any pressure from them to put you in any car just to get you out the door...they take time to find exactly what you are looking for. Will recommend Browns to anyone. John and Vic take the time to tell you exactly what is going on in the car buying process. You know everything that is going on. Both guys are honest and right up front with you. Please see John or Vic!

Paul Naslund

28 de may. de 2015

I came in to have my front wheels balanced on your Road Force machine. I dropped the car off on my lunch break and came back to pick it up at the end of the day. Unfortunately there was an issue with the Road Force machine so the car had to be balanced another way, and not until I was arriving to pick it up. Things happen, not a big deal. The service guys were nice about it and the wait wasn't too long. I'll check you guys out for tires in the near future.Thanks,Paul

Eva Dorkiss Lemoine

25 de may. de 2015

Staff was super helpful,finding a car that we would feel comfortable with and look good at the same time. 2012 KIA Sorrento

Robert Forrest Stoddard

25 de may. de 2015

Good checkin. Good, prompt service. Addressed all of our needs. Very courteous.

Heather Sowle

16 de may. de 2015

I worked with Ralph Marotta He was Awesome!!! Took me through vehicle step by step n I feek very satisfied with my purchase!!! Thanks Browns Ford of Johnstown!!

Todd Annette Looman

13 de may. de 2015

Everything has been perfect. I have and will recommend Brown's Ford to everyone.

Audrey Goot

7 de may. de 2015

I had an oil change and inspection. In order to pass inspection I needed wipers. The price was reasonable. Everyone I spoke with was pleasent.

Jo Ann Santiago

6 de may. de 2015

The sales rep was polite and knew exactly what I wanted and needed.

Judith Aldinger

6 de may. de 2015

Brown's Service Department is always top notch. Employees are helpful and professional. This is the third email request I've received since my recent visit for servicing on my 2014 Escape.

William Easterly

5 de may. de 2015

Excellent, my car has never looked so good, cleaned and washed. Customer service was awesome too.

Deb Callery

5 de may. de 2015

Your staff is always accommodating and friendly. I appreciate their thoroughness and concern for my vehicle's condition and safety.Deb Callery

Nicholas Elia

5 de may. de 2015

no issues everything is finewill continue with going to dealership for service in the future

Neil Lamere

29 de abr. de 2015

The service was timely and well done. The staff was very helpful.

Judith Aldinger

28 de abr. de 2015

I was greeted promptly and with friendly courtesy. My car was serviced and returned to me promptly. The service department is efficient, professional, helpful and friendly. I love that the car is washed after servicing.

Thomas Jewell

24 de abr. de 2015

Everyone, as usual, was very helpful and friendly, especially Steve and Barb. Truck was done when promised.

John Yerina

21 de abr. de 2015

Very satisfied every time with the way a problem is discovered and then solved.

Rodney Schur

16 de abr. de 2015

It was a pleasure to do business with Browns Ford. I have bought vehicles from them before and every time it is a great experience. They treat you like family and look out for your best interest instead of just trying to sell you a vehicle. I fully recommend going there and finding out for yourself what it's like to be treated with respect and get the best service you can find.

Charlene Gugenberger

7 de abr. de 2015

Had car serviced before going on a long trip. Service was very good.

Philip Engeldrum

7 de abr. de 2015

All personnel were clear and helpful in describing the car's amenities, securing necessary registration and insurance, etc. I was particularly pleased by the short period of time it took for me to take possession of the car (2012 Ford Escape.)

Karen Guisti

4 de abr. de 2015

Steve Pike is always very nice. He takes care of his customers. Barbara is also very nice.

RW Williams

2 de abr. de 2015

vehicle went in filthy from winter salt/grime/mud for an inspection & came out with flying colors & having been washed!! Great job, thanks.

Karen Jones

1 de abr. de 2015

Everything that I expected - dropped my vehicle off as scheduled and picked it up as scheduled. Staff very friendly - will continue to use Brown's Ford for the service of my 2015 Ford Escape.

Lisa Brown

31 de mar. de 2015

Great Staff...very personable. Thank you...Always have car finished when they say they are going to have it done by. I really appreciate that with such a hectic schedule as it is. Sometimes they even clean your car for you. Probably just in the summer though. I really like that perk with the service visit!

Kamini Ramani

31 de mar. de 2015

very good service. location is good. they pickup my car from my office.

Norma Ninfadore

30 de mar. de 2015

I was taken in for service quickly. I believe I was out in less than an hour - can't ask for better than that. Questions I had were answered with a smile. I am happy with this service and this Ford Escape.

Roy Grisenthwaite

24 de mar. de 2015

very friendly,prompt and reasonable pleasant waiting area

Denis Gauthier

22 de mar. de 2015

I purchase a 2009 chevy silverado.Your staff was very courtesy and having a loaner car makes it allot easier on working person not to rely on some else for a ride.

Jill Girard

21 de mar. de 2015

The service at Brown's Ford was excellent! I went in for an oil change and did not have an appointment. They were able to get me in and service my 2014 Escape in a timely manner, especially for a Saturday afternoon! They were extremely friendly and helpful, especially the service department employee Alex. They gave me my car's report card and let me know I might need new tires in the near future but were not trying to sell them to me. I would highly recommend this service department to anyone!!

Ronald Sanguine

20 de mar. de 2015

Already posted on previous screen and not re typing.

Paula Borschardt

18 de mar. de 2015

I purchased a 2014 Ford Focus SE and am very happy so far.This is my first Ford so everything about it is new to me. The service was very good. The staff was excellent especially Carmine, it is good to know that you have a go to guy if you have any questions.The only thing is there were no rubber floor mats and I was under the assumtion that every new vehicle had floor mats.That is really the only complaint I have a this time. Paula

Betsy Saltsman

16 de mar. de 2015

The people are very friendly and service is taken care of without delay.This time I visited with the salesman who leased me this car. There isno pressure and he assured me that they aim to find the best answer for the customer on future dealings. I will have to decide what is next whenthis lease expires.

Curtis Mills

11 de mar. de 2015

I have been with Browns Ford since 1982. The highest quality of sales and service.

Rebekah Brown

6 de mar. de 2015

I went in not sure what I was looking for and Brittany was great, she showed me my options. She didn't rush me and gave me the time I needed to be confident in my purchase. I love my car I got.

Christine

5 de mar. de 2015

Very happy with the deal I was offered and the customer service I received!

David Smith

2 de mar. de 2015

We bought a 2015 Fusion. We were treated very well, no pressure, no hype, no running back and forth to the sales Mgr. to negotiate a price. We received a fair trade-in price for our vehicle and good incentives to buy Ford. Thanks for the great experience.

Suzanne Claus

26 de feb. de 2015

Very friendly environment and willing to go the extra mile for customers

Glenn Goodale

25 de feb. de 2015

Always feel confident when I purchase and bring my vehicles to Browns!

Heather Flint

25 de feb. de 2015

Great job will my sale. Thanks for the great deal

John Laux

24 de feb. de 2015

I appreciate the excellent treatment I receive when I bring vehicles in for Service at Brown's Ford. Especially helpful to me is the pickup and delivery service they provide me. That's why I keep coming back to Brown's Ford for service and new vehicles when I need them.

James Slichko

23 de feb. de 2015

John Flint is a pleasure to work with. I have bought 4 vehicles from him now and will not goto anyone else...

Ruth Levinton

20 de feb. de 2015

Service of my 2013 Ford Escape. Staff pleasant and very helpful. Service done properly and on time. Very happy with purchase, vehicle and Brown's Ford.

Blake

19 de feb. de 2015

I recently bought a new 2015 F-150 from Brown's Ford. From the first time I stepped into the dealership, there was no pressure thrown on to me and everyone was great to work with. I'd recommend Brown's Ford to anyone.

Darren Keyser

18 de feb. de 2015

I have a 2014 F350 Diesel which I purchased from Browns Ford. As always service was friendly and prompt. I called to set up an appointment for an oil change, tire rotation, and a manufacturers programming recall. I was pleasantly surprised to be able to get in the same day I called and same day turn around.Thank you!

Jo Ann Santiago

17 de feb. de 2015

It was great. I didn't have to wait as long as I thought.

Tim Marchinda

17 de feb. de 2015

Super friendly staff and my car was done correctly and before promised. Nice job guys!

William Easterly

17 de feb. de 2015

Great shop, very reliable. I would recommend them to everyone.

John Willet

16 de feb. de 2015

As always prompt, courteous service. It is always a pleasure to have my car serviced here.

James Slichko

16 de feb. de 2015

John flint is by far the best salesman I have ever worked with. This escape is the fourth car I have bought from john.

John Zajaceskowski

11 de feb. de 2015

I have bought several vehicles from Browns ford. I have always been treated with respect and never pressured. Now I purchased a vehicle for the company I work for. It is a painless process. I would recommend Browns Ford to all. Never had a bad experience.

Marie Fryc

11 de feb. de 2015

The service is alway good. You are treated with respect. Waiting room is clean. They also offer free Wi-Fi

Robert Green

7 de feb. de 2015

Came in looking for a Fusion Sport... The Johnstown dealer sold the same car to me that the Amsterdam dealer could not. Doogie and TJ did everything in their power to get the best deal and make it quick and easy.

Barbara Cameron

4 de feb. de 2015

I purchased a Ford Taurus and the service was outstanding! Before I left the grounds Brittany the sales rep made sure that I knew all the functions of the vehicle, she even set up my phone and navigation.

Denis Gauthier

4 de feb. de 2015

I had a great salesman Ralph Marotta he understood what I wanted and did not try to push another type of truck . He found one in the Amsterdam lot . And we talk about football we both like the Patriots and guess what they Ralph go pats !!!!!!!!!!!!!!!! Thanks for every thing Truck runs great feel great driving it rides awesome.

Bobby Roe

3 de feb. de 2015

It was great as normal. Fast, professional and cost was per the original estimate.

Mary Carol Canary

3 de feb. de 2015

I ENJOYED THE STUFF THERE.THEY WERE WILL TO GIVE ME TOP DOLLAR FOR MY TRADE AND I LOVE MY NEW JEEP..

Lisa Delos

2 de feb. de 2015

The service was fast and friendly and the waiting room was very clean

Joseph Degiulio

30 de ene. de 2015

John Flint worked with me to get what I was looking for in a work truck. We got the deal done quick, and I am happy with my lease. Thanks John!

Valued Customer Gehring Tricot Corp

27 de ene. de 2015

2014 used Ford Escape SEL.Had to return for service to fix Backup camera that had workedwhen I test drove a few days before. Service was efficient &problem was corrected while I waited. Staff was certainly helpful.

Howard Dingman

26 de ene. de 2015

Brown's Ford service is the best. They always do an excellent job.

Narcissa Kilgore

22 de ene. de 2015

I recently purchased a 2012 Hyundai Elantra for my daughter. John Flint, Sr. was our salesman and as always went above and beyond , he handled everything ! Steve in the service department was also very helpful with any questions or concerns we had.

Frank Hall

22 de ene. de 2015

Staff is always very pleasant and service was great. No problem at all with anyone. Keep up the good work.

Richard Obrien

22 de ene. de 2015

Always fair and honest.i never go anywhere else. Thank you.

Albert Wadsworth

19 de ene. de 2015

Your friendly car maintenance team were very helpful in testing our car after a power-steering problem. The monitor proved that nothing was wrong and the staff didn't cause any embarrassment to us for having reported it. The cost was minimal and the car is again working fine. Thanks for the great service.

Leon Vanslyke

15 de ene. de 2015

Excellent in sevice everytime I've went there a++++++++++++++++++++++

Jason Vanalstyne

10 de ene. de 2015

Carmine and TJ were very helpful and made car buying a pleasurable experience.

Gail Brown

9 de ene. de 2015

Staff was friendly and helpful. Missed having my suv washed!

Christine Chrzanowski

9 de ene. de 2015

Despite the fact that my vehicle is a *choke* GMC, Brown's Ford never hesitates to take it in and service it for me in a timely manner. The service is quick, dependable, with friendly people taking care of my needs. I sincerely appreciate the service I receive from Brown's.Thank you!Chris Chrzanowski

Kevin Zabawczuk

7 de ene. de 2015

I am a long- time customer of Brown's. As long as they keep doing it right, I'll keep coming back.

Joseph Webber

30 de dic. de 2014

great job on time friendly experience..................................................................

Steven Cornaire

29 de dic. de 2014

F350 Very good in the sales dept and I will always bring my truck in for it's service needs.

Henry Younglove

26 de dic. de 2014

When I moved to Johnstown from Massachusetts last November, I had a 2009 Passat. I needed a New York inspection, and Brown's provided it for 99 cents. I was impressed! Barb in service had been seeing to my parent's vehicle maintainence for years,and they were always happy and satisfied with the sales and service. When I decided to trade, I asked Barb to set me with up with a salesman, and she did. I was extremely happy with John Flint's professionalism and expertise. I am very happy with my Escape, and with everything at Brown's.

Judith Aldinger

23 de dic. de 2014

Your service department is the best. Everyone is courteous, professional and friendly and they do a super job.

Lindsay Marie Vanauken

22 de dic. de 2014

As always, the staff was very helpful and courteous. We look forward to our next visit!

Irene Hauser

22 de dic. de 2014

The service was great! Even washed and vacuumed my vehicle!!

John Yerina

20 de dic. de 2014

I am completely comfortable dealing with browns ford there is never any pressure to buy or have work done. Very honest people to do business with. A component that is missing or gone in so much of our society today.

Ronni Kass-wasserman

20 de dic. de 2014

We have purchased my Taurus Limited & Escape from Brown's Ford and love both vehicles. The service department takes great care maintaining them so that all I have to worry about is my driving!!! The sales department is friendly and listens to our needs and desires without pressure. I have been a proud Ford vehicle owner since 1982 - Ford Escort GT!!!

Carole Madden

20 de dic. de 2014

Best price on tires anywhere from here to albany and beyond no extra hidden charges mount and balance included most places your charged extra. Even bragged on Facebook that browns had the best prices on tires!!!!

Todd Looman

20 de dic. de 2014

Everything went perfectly. I would recommend them to everyone

Nicholas Elia

19 de dic. de 2014

no issues with service vehicle serviced with no long delays etc.

Valued CustomeMary Wisniewski

19 de dic. de 2014

The service was excellent. The person who called me was very informative and helpful. This was the 2nd time I used Brown Ford for my cars and will continue to do so in the future.

Stephen Collins

18 de dic. de 2014

Great service on a great product. Quick turnaround and a car wash too. Easy to make an appointment. Waiting area is just fine.

Kamini Ramani

18 de dic. de 2014

They pick my car from office. I am very happy with your service department.

Neil Lamere

18 de dic. de 2014

Staff was professional and my service was provided timely.

Daniel & Kim Verrego

17 de dic. de 2014

This is the third vehicle we have bought here. One reason is that when I come in and say that I am just looking; no matter how many times I come in with another question you are always accommodating. Your sales staff always knows that I have decided on a vehicle when I come in with out my notebook of questions.Thank you, for knowing enough not to push too hard for the sale, as I have walked away from other dealers who had what I wanted, but treated me as if I was an uninformed woman and not as someone who knows what she wants and gets it.

David Malagisi

16 de dic. de 2014

Staff at Brown's Ford are very helpful and the service I would recommend.They have always taken care of my Explorer.

Maureen Russell

16 de dic. de 2014

Purchasing my 2011 GMC was the smoothest transaction I ever had when purchasing this vehicle. John Flint was amazing!

Martin Burrello

13 de dic. de 2014

The salespeople were very nice and polite. We were able to make a good test drive. We were able to reach a fair price although the process was a bit long. The car was ready for pick up as promised.

Karen Jones

11 de dic. de 2014

I came in to look at Ford Escapes and there was a large selection to choose from. Our salesman was very friendly and helpful and I absolutely love my new Escape! It drives so smooth and handles great. I hope to have this vehicle for a long time and will definitely go back to Brown's Ford in the future.

Edward Hackett

11 de dic. de 2014

I would be nice if you could expand the service waiting room. I had to stand towards the end of my wait. Have a great day!

William Lomanto

5 de dic. de 2014

I had a flat tire late Saturday afternoon. Your Service Depth. was able to fix the tire and stowed my spare back into its compartment. Nice job!!!

L Boerenko

4 de dic. de 2014

Always do a great job, the guys always manage to get me in even at the last minute (mea culpa). Price is right, and the service is outstanding. I love the car wash :-)that's the ultimate "we care about our customers and the cars we sell."

Michael Brownell

2 de dic. de 2014

I brought my 2010 Escape to the dealer for a NYS inspection and an oil change. The staff was friendly and helpful. I was there a little longer than I expected but it was only because of how busy the staff was that morning. While I was there, there were 2 walk in customers and a couple of appointments - not one complaint from anyone.

Thomas Halloran

1 de dic. de 2014

Maintain a trustworthy department. Honesty is everything. The service department has always been truthful, helpful, upfront, and empathetic..

Dennis Sniezyk

29 de nov. de 2014

You got me back on the road asap when you knew that is what I need. I appreciated that. Thanks Dennis Sniezyk

Albert Wadsworth

28 de nov. de 2014

Thank you for the prompt service. It is appreciated and we will continue to use your service in the future.

Penny Brink

26 de nov. de 2014

Always professional and helful. Great bunch of people!

Kimberly Hildreth

25 de nov. de 2014

As always the people that worked on the Edge did a fabulous job.

Debra Tilson

24 de nov. de 2014

Ford Escape, the service was great! the Service Manager even vacuumed my car!

Jolene Hornbeck

22 de nov. de 2014

F 150 is fantastic. The sales representative is an asset to the company.

Paul Eberth

21 de nov. de 2014

Vehicle was delivered to me clean! Very satisfied with service and with dealership.

Kevin Cotter

19 de nov. de 2014

Service prompt & thorough. Helpful staff, very courteous.

Jeffrey Ferguson

17 de nov. de 2014

Went very well , everyone was nice.Certainly will recommend Brown's to people I know.

Mark Hanson

14 de nov. de 2014

Overall very good experience. Purchased used Escape. Sales person took additional time to run me through My Touch and SYNC.

Ruth Fairbanks

14 de nov. de 2014

2013 Escape - have been purchasing from Brown Ford since 2005 and have had vehicles serviced at dealership. Have always been pleased with the way I have been treated. Thank you.

Pamela Both

13 de nov. de 2014

very friendly staff...Barbara happy each time I've been there.did not reset mileage ...and did not wash car as usual. told lost guy who washes cars.

Stephen DiMarco

13 de nov. de 2014

As always, Brown's Ford offers the best service with an excellent staff in the service dept.

Edwin Belden

13 de nov. de 2014

It was very good, timely and true to the estimate.

Howard Dingman

12 de nov. de 2014

A pleasure to do business with Brown's Ford from selling to service. They are the absolute best.

Valued Customer Brown'S Collision/derek

11 de nov. de 2014

Sales and service staff was excellent and I am completely satisfied. I will definitely recommend Ford products and this dealership to family and friends.

Gail Mann

10 de nov. de 2014

Love my escape....John Flint is the best salesman...very professional yet down to earth. Made me feel comfortable and I trusted him to get me the deal I wanted.

Richard Palsgraf

7 de nov. de 2014

John Flint was very helpful in tracking down a specific vehicle that I was looking for with options l needed.

Edna Dermott

7 de nov. de 2014

I purchased an 2011 Ford Ranger, the service was extremely good and we did not have to wait long for someone to ask if we needed help. Also, we had our calls returned by staff immediately and had no problems.

Steve Bartlett

5 de nov. de 2014

Thank you for your great service. 99 cents is a great deal and a help in trying times. And a car wash to boot? Wonderful!There was a wait time, though, but at least you had a good customer lounge. Service like this could prompt someone to look your way for their next car.

Frankiejo Page

4 de nov. de 2014

Ralph and TJ did a fantastic job. You can buy a vehicle anywhere, but it's the people that make a difference

June Floyd

3 de nov. de 2014

The service was excellent. I always get excellent service and help.

Stephen Kemmer

30 de oct. de 2014

Brown's ford Team was excellent helping me find my new F150 and servicing is always great

Robert Johnson

30 de oct. de 2014

I was very pleased with the service .It was done quickly and everyonewas friendly and polite.

Lisa Delos

29 de oct. de 2014

John Flint went above and beyond to get us into a new vehicle. He kept in touch with us every step of way keeping us informed about what he was doing. This is our third time with John getting us a vehicle and would definitely deal with him and Browns Ford of Johnstown.

Richard Calderwood

29 de oct. de 2014

Everything has been great. It reinforces my belief in doing business with a local company.

Elizabeth Fonda

29 de oct. de 2014

The staff is always pleasant and my car was ready within the hour!

Barb Perron

24 de oct. de 2014

i brought my car into Brown's Ford in Johnstown NY, as I have always taken it there because of the good service and great people that sold me my car, I recently had some body work done and they had my car for a week and when I got it back it looked like a brand new car, washed and waxed and cleaned the inside, I was so impressed that they did a GREAT JOB, I recommend anyone to them they are super!!! Thanks Browns Ford of Johnstown, !!! Barbara Perron

Barbara Perron from Johnstown, NY

14 de may. de 2014

I bought a 2010 Ford Fusion , I had great people helping me find just what I was looking for, The Quality of service was above excellent and I could not say anything bad about how they treated me, I would send anyone to them, they make you feel like they are your family. Thank You Browns Ford of Johnstown, NY , you made me one happy lady!!!!!

Jacqui

2 de may. de 2014

Everything was great and I'm loving my new (to me) Fusion!! Thank you John Flint!

E. Lorenc

4 de abr. de 2014

We called ahead and Mr. Flint had the two cars we were interested in parked up front. Prior to our visit we checked on the web site and saw a car we thought we would be more interested in so we test drove that one first and also test drove one of the other two cars we were interested in. Mr. Flint was informative and up front about one problem with the vehicle we decided on. We were disappointed that the problem had not been fixed since the car had been on the lot at least since November and we would have to pay to have it fixed by a Chevrolet dealer at a cost of $300-$500. Regardless we did purchase the car and it was just what we were looking for. There was no problems with the paperwork. It was appreciated that the whole deal was done that day. Another disappointment was that time was not spent with us to go over the specs of the car; i.e. all that was done was changing the clock on the car. We were told the car had an automatic car starter but we don't know how to use it as it was not explained. We feel all of this should have been explained before driving off the lot.

Jim Doe

27 de mar. de 2014

Although I ended up not buying a vehicle at this time John Flint was very friendly and helpful. The staff I had contact with were courteous and friendly as well.

katie

14 de nov. de 2013

john flint wa exelent and very helpfulyou should deff com,e here to get a vehical fast service

selvira dolic

14 de nov. de 2013

Very pleased with the outcome. John Flint was very helpful.

jessmarie

14 de nov. de 2013

Bought a 2010 nissan rogue from John Flint. I am very pleased with my buy and couldnt have asked for better. Thank you John!!!

LCBarnes

31 de jul. de 2013

My husband and I were looking to buy a new (to us) vehicle for quite a while. We finally came across what we wanted for the right price. We called this dealership to set up a test drive and the guy we talked to said the price was $2,000 higher than on cars.com. I immediately got back on and it was still the lower price, but the next day they had indeed raised it $2,000. It didn't make any sense since the car had been on their lot for 5 months. Guess they didn't really want to sell it. I'm not into playing games like that.

Drew Colwell

27 de jul. de 2013

So....I'm not a car or truck guy in anyway. It's just not my thing. I just know that I had a Ford and I wanted a new one. So I came to you guys hoping for the best. I was not disappointed. I was introduced to Ralph Marotta. He was patient and as easy going as could be. He didn't talk down to me when I asked stupid questions and he didn't try to impress me or show off his "Super Car Knowledge". He was straight forward, friendly, honest, great to work with, and again..very patient! What a great guy you have working there! Ralph made my day! Thanks so much, you have a customer for life!

Jolene Hornbeck

30 de may. de 2013

We came here looking for a change and we only wish we had done it sooner. John Flint not only got us into a vehicle I always dreamed of having but we now will be a Ford's customer for ever more. Thank you so much John.

Dawn Steele

24 de may. de 2013

Contacted John on Monday and told him what we were looking for and the terms that we required tobe able to make a deal. Really thought it was going to be a long shoot that it would be workable. He exceeded our expectations and we picked up our new truck today. Just in time for a fun weekend of camping. Everyone we dealt with at Browns has been very friendly a helpful. I would recommend them to everyone.

Craig Tarbox

15 de mar. de 2013

On March 11th I wrote a review about our experience buying a vehicle at Brown's Ford. John Flint took very good care of us after we had purchased the vehicle from another salesman. John helped get us an extra key as the vehicle only came with one. I had put in my last review that it took us 5 hrs to get it done. That was NOT about John helping us. It was about our experience with the out of town salesman that sold us our vehicle.

Craig Tarbox

11 de mar. de 2013

A visiting salesman that sold me the vehicle lied to us 4 times. 1] He said they wouldn't cash my deposit check until March 8th,they cashed it March 6th.. I could of had bounced checks because of it. 2] He said my 1st car pmt wouldn't be due until around April 15th. It's due March 28th. 3] He said my car insurance would go down, it went up. 4] He said they would order me an extra key. He didnt do it, I had to go back in and order it my self with the help of John Flint. We got there at 8 45 a.m. and left there at 2 45 p.m. We were never offered any food while we sat there for 5 hrs.

FordFan

6 de mar. de 2013

I had a great buying experiencing with John Brown Fords in Johnstown, NY. John Flint, Internet Manager, receives a ten in my book. His customer skills were excellent. I love my lime squeeze Ford Fiesta and I couldn't be happier. Thank you for making it happen for me! survey code PC12312011

Christina Welch

6 de mar. de 2013

This was one of my best buying experiences. The customer service was excellent, John Flint, internet manager, provided me with straight forward details throughout the entire buying process. I love my lime squeeze Ford Fiesta.

Dr. Dick

17 de dic. de 2012

Although we really weren't in the car purchasing mode, they were interested in our vehicle, a 2006 Mountaineer in excellent condition. There was no wait time, we were treated very pleasantly, and were given a full review and discussion of their interest by John Flint. If and when we are ready to purchase a vehicle, our first choice would be Brown's Ford. Thank you for a very pleasant experience.

Brian & Julie

25 de nov. de 2012

John Flint and Joe (F&I) mgr made this experience a PLEASURE! No hard selling just a "family" type atmosphere in purchasing a car we found on cars.com. The car IS a great in person as in on line photos. Thank you both for a 5 star car & day. We would recommend this dealer to everyone who has doubt's about purchasing an automobile

happy in Canjo.

30 de oct. de 2012

When John Flint at Brown's Ford was able to put my daughter in the vehicle she wanted, I figured I would go back when I was ready to make a purchase! John is NOT pushy, he has a very casual personality and is very accommodating. It was very easy to communicate with John via e-mail and text (helpful when you have a busy work schedule). I would recommend John Flint, Internet Sales Manager to anyone interested in buying a vehicle !!!!

Meghan

9 de oct. de 2012

I was pleased with the overall buying process, but am now experiencing difficulties with my car and think I will be going back.

Family

11 de sep. de 2012

This is the second vehicle we've purchased from Brown's Ford. There are plenty of car dealers within minutes of our home, but we gladly drove the extra hour to buy from a dealership that has proven to us that the customer comes first.

MoDeZinz

6 de ago. de 2012

The process was fast, in and out in 4 hours with my new vehicle! All staff were friendly also!

New truck owner

19 de jun. de 2012

They had excellent customer service, and the whole buying process was quick and easy even with credit that wasn't the best! I would recommend them to everyone!