Ron Stough

16 de sep. de 2016

Charlene is always over the top with satisfaction .

John Funston

12 de sep. de 2016

Super friendly and very helpful! .

James

1 de sep. de 2016

Buying experience was great with salesman Derek and manager Jared.

Lou Samsel

26 de ago. de 2016

I am totally satisfied (as always) with my recent experience at Brubaker C-J. All the work I requested was done promptly, efficiently, correctly, and at a very competitive price. After work was completed, the service department staff when over all the paperwork and carefully explained what work was done and why. They also informed me about upcoming, recommended, routine maintenance work. My additional questions about Chrysler safety recalls were answered to my satisfaction. I will recommend Brubaker C-J to all my friends who are interested in high-quality auto service as well as those friends who are interested in purchasing a new vehicle. ~ Lou Samsel

VillageElder

24 de ago. de 2016

I am totally satisfied (as always) with my recent experience at Brubaker C-J. All the work I requested was done promptly, efficiently, correctly, and at a very competitive price. After work was completed, the service department staff when over all the paperwork and carefully explained what work was done and why. They also informed me about upcoming, recommended, routine maintenance work. My additional questions about Chrysler safety recalls were answered to my satisfaction. I will recommend Brubaker C-J to all my friends who are interested in high-quality auto service as well as those friends who are interested in purchasing a new vehicle. ~ Lou Samsel

James Hyson

16 de ago. de 2016

Every one I spoke with was wonderful. Especially the gentleman who performed the work on my car.The gentleman who performed the recall on my car was exceptional.

Rick Reifsnyder

12 de ago. de 2016

Very helpful and patient as we looked at all the Renegades. .

Paul` Aupperle

11 de ago. de 2016

All questions answered Explained what was needed and why .

Wade Guisbert

6 de ago. de 2016

Bought a used car, and it was very straight forward! They listened to reason!

Ed C

5 de jul. de 2016

Bought a used 2013 car sight-unseen, and it was exactly as they described it to me over the phone. Very straightforward and open on the car's condition (high miles). Good price. Rode the Amtrak train into town, hopped in the car and drove in back.

Justine

8 de may. de 2016

I just purchased a Jeep Patriot from this dealership. Great service from the very beginning! I worked with Derek and he answered every question I had! I did not feel pressured or pushed to buy from them , however their great service made me want to! I recommend checking them out if you are in the market for a new vehicle!

Car guy Ron 123

5 de may. de 2016

I had my car in for repairs today. I was very please the way things were work out. I would rate my experance a 5 star.

Walt

17 de abr. de 2016

Derek and Jared where nice to deal with. Good experience will go back.

Ellis Cunningham

5 de mar. de 2016

I just purchased my first new car a Chrysler 200 Limited and I could'nt be happier. Charlene Cunningham and Jeremy Stouch made my car buying experience a pleasurable one. I had no sales pressure and they were very professional.I would definitely recommend everyone to go to Brubaker's for a great car buying experience! Thanks.

Tom from Hershey

7 de feb. de 2016

I spent a lot of time and research trying to find the best vehicle for the best price. I went to multiple dealerships, from the West Shore, Harrisburg, and finally, Lancaster. Our salesmen at Brubaker, Thomas MacConnell, was very easy going, and he realized I knew what I was looking for and didn't attempt to sway me towards another vehicle. It was just a matter of negotiating. I didn't get a great deal, but a fair deal (no one else came close). I got the truck I wanted and I love it.

JeffRose

3 de dic. de 2015

We bought a used Jeep while trading in two used vehicles. Our salesman, Freddy, was cordial, frank, patient, and very helpful. After the Jeep purchase, we actually considered trading our other vehicle on a new Jeep and Freddy was very good about getting us a test drive and crunching some numbers. We explained that we weren't in a position to make that deal at this time and he understood without being pushy. The facility was a clean and friendly environment. We will seek to do business with Brubaker in the future.

Brad Showalter

26 de nov. de 2015

My wife and I purchased a used vehicle that was a recent trade in to Brubaker. So recent in fact that they didn't have time to go over or clean it. But it was the exact vehicle we had been searching for. They stayed past closing time to accommodate my work schedule so I could test drive it. We negotiated price that same night and came to a deal. Their service department thoroughly checked the minivan out the next day and put new brakes and rotors on it at no cost to us. We hadn't purchased a vehicle in over 10 years so we were nervous about the buying process and "getting taken" with hidden fees and mark-ups, or purchasing a vehicle that needed immediate maintenance items like brakes or tires. In fact, they could've glossed over the brakes, told us they were fine, and we would have been none the wiser. Needless to say, we are very pleased because we got the exact vehicle at the exact price we wanted. When leaving the lot, the GM Jared assured us to call him directly if we experience any problems even though we bought it as is. We feel very satisfied with our Brubaker buying experience.

Andrew

16 de sep. de 2015

I recently bought a used Grand Cherokee with only a limited warranty. The vehicle drove beautifully, but a week after I got it my tire pressure sensor flagged a low tire. Upon trying to fill it, I found it broken at the threads and another tire with a slow leak. After some negotiating, the manager Jared was willing to cover the cost of the repairs (approx $400), despite it being outside the warranty coverage. To me, that kind of customer service will bring people flocking to the Brubaker lot. If they continue to stand by their used cars after they leave the lot, I think Brubaker will see these negative reviews change. Side note- the Mopar guys in the shop were great. Energetic, thorough, and friendly. The perfect attributes of a good garage.

Chris V.

8 de sep. de 2015

Hi I recently bought a used car from them, the customer service was great my seller was Jonathan Pawl he was helpful on the process. He is very polite and friendly. I recommend this dealer to everyone who want a great customer service.

ruckus

14 de ago. de 2015

I purchased a vehicle from Burbaker Chrysler Jeep. My salesman was Arick, he was funny and very knowledgeable about the product we inquired about. He may be the best salesman I ever had the pleasure to work with. I would pay a little more to have a experience like this every-time car shopping. I would recommend anyone to see him.

Bonner

7 de ago. de 2015

Purchased a trade-in from Brubaker this week. Fast, efficient and pleasant experience. We had our own financing, but found Brubaker had a better rate than our bank. Overall it was a good experience and I'd recommend Brubaker for your car shopping experience.

abbymiller717

9 de jul. de 2015

I am having a small issue with my car insurance currently only due to the fact that myself and my mother are co-buy and co-buyer ( I have to insure her now no biggie just raises the prices- but when you go in looking to be buyer/co-signer and you find out its co-buyer/co-buyer because of your insurance your first thing to do is call the dealer. Well, I was just told today on the phone with Jeremy if my mother would have said I just want to be a co-signer he would have made it happen. Funny thing is my mother never talked to Jeremy she only spoke with Johnathan . Second, I called Citadel multiple times trying to get this figured out, come to find out Citadel only does Co-buyer/co-buyer loans ( which must of slipped there mind when they got the approval from that bank) Every time I called back and spoke with Jeremy in so many words called my mother a liar. Just talking in circles and yelling over me. Telling me if I call Citadel back its now just he said she said - Mine as well have said " I have your money and you drover off the lot I don't care about you anymore".. Pretty much become a used car dealer before you go talk to them because you need to know the lingo to get anywhere.

Love my Jeep

9 de jul. de 2015

I purchased a new Jeep here, Jeremy was very helpful in getting the exact Jeep I wanted with the options I wanted. Kept me up to date on the build process and made sure I was completely satisfied with the vehicle. Recently my dad purchased a used Jeep from here and also received the highest level of customer service. I would recommend Brubaker Chrysler Jeep to anyone looking for a new Jeep!

Dadof18yrold

26 de feb. de 2015

After finalizing the deal, which was to include the soft top in addition to the hard top that was on the jeep, the dealership and salesman did not honor what was agreed upon. They had the bag in the back of jeep for the hard top pieces and said that it was the soft top, so I had already driven off.Opened an investigation with the State authorities for Commerce, and they did nothing, not even a fine, even with the numerous email communications showing that the salesman had agreed it was part of the deal.. Salesman even admitted it to the State investigator. Most disappointing experience ever in buying a car. Save yourself the aggravation and buy from a dealership that honors what it promises!

no more chrysler

5 de jun. de 2014

went in to buy 200 convertiable was quoted a price b4 we were out the door Stouch was double talking,he was un professional, and completely negative oerson when confronted with his scams he became arrougent and rude ...if this is your standard ..goodluck....I bought elsewhere ...this dealership needs to look at the way they operate p.s. they still have new 2013 what does that tell you..??????????

momof16yrold

26 de may. de 2014

Helped my son buy a car here. - $54002 days in - car shuts off while he was driving - entering a busy road1 week in - car was leaking oilFound out from our mechanic its a cracked head gasket. - Brubaker told us tough luck - pay $3000 more & we will try to fix3 weeks in - car - windshield wipers break (they replaced the windshield b4 we bought it bc of a big crack in it) - wanted to say it was our fault but ...After 3 - yes 3 - service appts & 2 incidents of wipers stopping & not working - we think they MAY be fixed3months in - Now we find the trunk leaksWe have had horrible customer service This dealership has put us in harms way!I have contacted state attorney general & hope others will do the same - the more complaints the better result for everyone

Fish

28 de mar. de 2014

Don't ever trade in your vehicle there, they do not give you what its worth. They were very rude and unprofessional.

apsume

27 de mar. de 2014

On 4/26/14, we drove from West Chester, PA to test drive (and possible purchase) a 1999 Jeep Wrangler. We had been in contact with the salesman on and off though the day to be sure the vehicle was still available. We arrived at the dealer at 8PM and Mike (our salesman) had the Jeep ready for the test drive. My son drove the vehicle with Mike while I waited in the showroom. About 5 minutes after they left for the test drive, another customer had come in to talk to another salesman (he had been in earlier in the day to see the Jeep). He came back for his son to test drive the Jeep. Because of where I was sitting in the showroom, I heard most of their conversion. They were discussing possible financing when the salesman pointed in my direction and indicated that I was a prospective buyer (and basically told his customer to speak softer in order for me not to hear what he was going to say next). He told the gentleman that if he wanted the Jeep, he would need to put a deposit down right away. When my son and Mike came back from the test drive, they pulled the Jeep into one of the bays so we could see the Jeep in the light. As we were inspecting the vehicle, the son of the other customer followed us into the bay to also inspect the Jeep. I felt like we were at the auto auction!!!After we completed the inspection, we started to discuss price and decided that we would purchase the Jeep. I went out to my truck to get the insurance document and checkbook (we were paying cash). When I came back into the showroom, the sales manger was standing with my son and Mike, telling them that they received a deposit from the other buyer (while we had the keys and were negotiating the sale!!).I will say that our salesman (Mike Mumma) was very good.I will not go back to Brubaker Motors though.

lancercat

5 de feb. de 2014

Jay did so much for us and also a great job explaining everything that was done to our Jeep. He called then to make sure things were running good ( I think it was Jay) and also gave some advise on other things we were questioning. He was so friendly and kind. He has a wonderful personality for serving customers.

CamaroEnthusiast

3 de feb. de 2014

WARNING!!!!!!!!!!!!! Stay away from these guys. Horrible customer service and overall rude disposition. I informed them I was driving over two hours to go look at the red Camaro they had on their website and to please let me know of any major issues to save the travel expense. They stated that there was a small dent in one of the quarter panels. I asked for a picture, they provided, in which I could not see anything. They later said it was so small that they shouldn't have even mentioned it. I take the time and expense to drive there from New Jersey to find that it was the size of a softball, along with horrible touch up paint that made it even look worse. I offered $300 less than the agreed upon price to fix the dent that Jeremy, manager by name only, said "Nope! No way! You're over an hour late and we waited for you". For the record, I was 10 minutes late and 50 minutes had lapsed for me to inspect the vehicle and test drive it. Do you really want to buy a vehicle from these people if the customer service is this bad BEFORE you buy it? Heed the warning! Purchase from them at your own peril!

Staceyracing

5 de dic. de 2013

Very poor service department. Everyte I picked up my jeep it ran worse. It ran fine when I took it. This is my 2nd poor experience with the same dealer. They won't be screwing me anymore!!!! Ill find a small local mechanic who is honest and not out to xxxx me!!!

Tom

7 de sep. de 2013

We contacted Brubaker about a 2007 Acura RDX. We sent email request and then got a quick follow up phone call. We had some specific equipment, mileage, and warranty questions, and salesman said he would check, and never got back to us. We bought the same car elsewhere.

bkmcgregs10

16 de jun. de 2013

Purchasing a car never seems to be a pleasant experience, BUT our experience at Brubaker Jeep proved this statement wrong. I had found a Jeep online that appealed to us, and I contacted the dealership. Dave immediately contacted me, and we were able to go see it the following day. We told him that we needed some time to think about it, and he was not forceful about purchasing it that day (as he knew that we needed to figure out finances for it). The following week, we decided that we wanted to purchase it but we were still trying to figure out our loan. He and others from the dealership worked to get us an EXTREMELY low interest rate, so we were able to purchase the Jeep immediately! When we arrived at the dealership, they had the paperwork ready to go...it was such an easy process! Dave and everyone else with whom we came into contact at Brubaker Jeep were so pleasant. We would absolutely recommend!

menefinluvmoi

7 de may. de 2013

I called Brubaker for a price on a 2013 Chrysler 300 SRT8 and everything was fine and the guy whom i spoke to was not the most polite guy and he said he was going to call me back he had to run up to the new car center to see what he was going to be getting on a truck. Ive been waiting for this call back for 2 weeks now and never received a call back. I will NOT go to brubaker to purchase my new car. i just needed to know the price and i was going to put about half if not a little more down on the vehicle i just wanted to upgrade from my 2008 300 HEMI C . I do not think it was professinal at all and as i stated before i will NOT be going to brubaker for my new car or purchasing anything from them in the future. I do not reccomend Brubaker due to the poor service i have received from them.

Tyler

22 de feb. de 2013

Brubaker Chrysler Jeep is really an A+++ dealership I just bought a used 2003 Chevrolet Trailblazer from them today and I must say all of the employees are really nice and professional. I will definitely without a doubt buy another car from Brubakers and will definitely recommend them to everyone I know.

ghostetter

2 de ene. de 2013

Overall enjoyed a great experience and felt Dan was attentive and proactive in making sure I selected the vehicle I was looking for. He took the time to listen to my concerns and addressed them accordingly. Very pleased with my experience.

J & M Dipietrantonio

28 de dic. de 2012

We were looking to purchase a new van, after looked on the internet, we decided to go to Brubaker Chrysler Jeep. This was the best decision made, our salesman was Dan Ledwith, he was very knowledgeable, friendly, and answered all our questions and concerns. He was very helpful in making this transaction quick and easy. I would highly recommend Dan and this dealership, to all my friends and family. Thanks. John & Marie.

dfoose

20 de dic. de 2012

Daniel was professional in all aspects of the car buying process. He listened to our concerns and addressed them appropriately. He made sure we knew how to operate the features of the car during the buying process and again when we picked up the car.Dan did a fantastic job and I would refer friends and family to him for a car purchase. He also called me the next day to make sure I liked the car and everything was going well. I love the Chrysler 300 that I purchased. Thanks Dan!Jeremy, the sales manager, provided us the same kind of courtesy and kindness during this process. Everyone at the dealership was great. I would recommend this dealership to other people.

jassetto

18 de dic. de 2012

Best experience ever with a car dealer. The selection of vehicles was great and there was no pressure from the sales people that we have experienced with other dealers. Will gladly do business with Brubaker again.

nicole.godfrey.712

8 de dic. de 2012

Markis did a fantastic job helping find the perfect vehicle. He contacted me before I even went for a a test drive. I knew even before I went that there would be great service with Brubaker Motors.

tlaudeman

29 de nov. de 2012

My buying experience was very smooth and pleasant. I knew what kind of vehicle I wanted and Dan assisted me in making the purchase. It met all of my criteria for quality and price.

jschuck

15 de nov. de 2012

Dealership was friendly and worked quickly. We had differences in trade values which we came to a mutual agreement. Overall a good experience and expect to be in contact with the dealer in the future.

bsandoe

7 de nov. de 2012

Very thorough and complete explanation of vehicle operation and features. Much better than the other (non Chrysler) dealer we visited. Markis is a great guy and the car is great so far.

Rlh161

5 de nov. de 2012

Easy to work with no pressure no time wasting with a long interview just shown 2 vehicles drove both decided on one proceeded w sale car and paperwork were ready pickup took 10 minutes very efficient

pjonesdonnelly

17 de oct. de 2012

We went to Brubaker Motors to look for a new jeep.We have not had good experiences in the past,with several dealerships. We decided to stay in Lancaster Cty, where we live, and found Brubaker on the internet. We were pleasantly surprised at the way we were treated. There was no pressure, no BS, just an honest, friendly salesman wholistened to what we wanted, and answered our questions. We will recommend this dealership to our friends. This is our 7th new jeep, and if and when we decide to getanother, my husband has a 2007, we know where we will go. Our experience was the best we have ever had. Thank you Dan, for making our experience with Brubaker Motors, a pleasure. Paulette Jones

red819

8 de oct. de 2012

My name is Abigail Peterson, my husband and I purchased a 2001 Chrysler Sebring limited convertible with 89,988 miles on it, as is no warranty on July 3 2012. It was being sold at a special price for the holiday for $4995.00 but was originally listed at $6995.00, From Brubaker Chrysler Jeep, Lancaster Pennsylvania. We were told that this car was completely perfect running order and had in fact been owned by a Chrysler dealer. Sept. 9 my husband, Matthew Peterson was driving to work at 4:30 am, on Rt 724 going 45 mph the engine blew obviously not expected!! Towed to mechanic and we are told the it is completely not able to be repaired. Mechanic said the the oil was so old and there was so little oil in it, less than 1 1/2 quarts, in a 5 quart engine, that the engine blew and that we should call the dealer.Called the dealer, Sept 10, I am told that they don't always change the oil in the used cars prior to sale by Jeremy (new car manager) although they did change the oil in this car but as its unfortunate they will give me a fair trade in value of $3000.00 and that they will get me a replacement car of equal quality, mileage, and gas economy, while keeping my monthly payment where I need it about 160.00. Sept. 13 I am at the dealer and am showed two vehicles by the used car manager Dave, a 2006 Mazda 3 with 67000 miles being sold for $9995.00, and a 2003 saab vector will 89000 being sold for $8995.00 since they show me these two cars in particular I assume they they will drop the selling price and wig my trade in will be able to get my monthly payment where I need it. For 5 hours I sit there and am repeatedly told that they can get it no lower than $208.00! I explain that if I could afford that I would have bought a car at that payment 2 months ago. They say they understand but nothing they can do. I speak to Bill Durkota the president of the dealership, he says he doesn't know why I was showed these two vehicles as he can not make a bad business deal and lose that kind of money. He suggests that I borrow money from my parents or grandparents! Saying that otherwise I will have to wait until a cheaper car comes on the lot. I explain that if he does not fix this situation fast I will involve the Chrysler corp. He says go ahead your just wasting your time and money. I call Chrysler they say they completely understand and will do everything possible to help, that they certainly don't want their customers being treated this way, and are very sorry for the stress and inconvenience. For 2 1/2 weeks Bill Durkota and my case manager Anthony at Chrysler play phone tag and nothing is accomplished. I recieve a new case manager Christine two days ago and she tries to contact Bill. I explain to her that I don't understand why it is taking his long and that bill should at this point be willing to come down in the price of one of the two cars that I was showed, that are still sitting on his lot!Out of curiosity yesterday, I search common complaints and defects of my model and year car. I am bombarded with the same problem my car had! I have over 30 pages of consumer comments and complaints, and keep finding more. All state that Chrysler is aware of the problem and will not do a recall because there aren't enough cars this has happened to to warrant repair or recall. The same problem is repeated over and over with the 2.7 liter engine being inadequate to handle the oil flow which then causes sludge and eventual engine failure! Replacement is needed, but that the only engine that can be used is another 2.7 liter, meaning that the problem will happen again later down the road. Also found that not only is this the problem with the sebrings it also occurs in the intrepids and the stratus. Why has Chrysler ignored this fact? Why isn't there a recall? Today I spoke to Christine my case manager at Chrysler and tell her of my findings and that I think my engine should be replaced free of charge or that Chrysler corp should pay the difference on one of the two cars I was showed at brubaker so that my husband can get back on the road. She says they can't and won't do either. I ask to speak to a higher up manager she says there is no one or she would gladly forward my case to them. I ask to speak to an owner or CEO and she says she can't give out internal information to the public! That's she is sorry but can not gel me any further. I said that I was going to contact the media and then my lawyer to investigate further and she said that she can't tell me not to do it if I feel its necessary. I ask her if she drives a Chrysler vehicle and she said she is not comfortable answering that question. I feel that this is negligent on Chryslers' part and that something needs to be done, people are driving these cars with their families in them, putting them at risk for an accident and/or financial detriment every time they turn the key. I now have a car that is worthless and needs $4000.00 + worth of work and a $5,511.70 loan, and still have no vehicle! My husband is using my vehicle to get back and forth to work, I am an at home mom with a 2 year old son, a few days ago my son fell into a dining room chair and split his eyebrow open, I couldn't get him to the doctor. This car should have been 'inspected' better by the dealer mechanics, someone should have seen how old the oil was and maybe taken the time to research further. This is dealer auto fraud not only from the dealer themselves but branching back all the way to the manufacturer.I am disgusted that we bought an American made vehicle from a well known 5 star certified Chrysler dealer, and ended up being treated this way. The salesmen were very nice and understanding of the situation, but no manager will do anything to help. They continue to say that we have to wait for a car in our price range. After this amount of time, stress, and financial worry, they should discount the price of a car they have already and give me my trade in value so that my husband can be on his way. Or just pay off the loan.

Short

27 de sep. de 2012

Buying a car, especially a new car, can be stressful in trying to make sure you are getting a decent deal and not being taken advantage of. We were told by Dan several times throughout the process, and with Jeremy in the room while negotiating the price, that the soft top to the jeep was included along with the hardtop, and that the soft top was in the jeep. It turned out it was not the soft top, but the covers to the hard top. I reached out to the dearlership and Dan to try to rectify the situation, which was to have a soft top, or reduce the purchase price that was based on having the soft top. Dan did contact me and admitted it was his mistake and had thought it was the soft top which is why he said what he did. He also let me know that the Dealer was not standing by him, even though he represented the dealership in this sale. Dan did promise that since it was his mistake he would personnally correct it by Dec 2012. It is now July 2013 and neither he or the owner, Bill Durkota, has corrected this situation by either providing the soft top or a check for the difference. I was only looking to be treated fairly based on what was promised while making the deal, but this dearlership does not stand behond itself or it's employees.

lmyers112

24 de sep. de 2012

I am very impressed with Brubaker Chrysler Jeep and in particular Dan Ledwith. I called to inquire about a Jeep Sahara with the altitude package. I had several phone calls into other dealers and Dan was the first to return my call. He followed through every step of the way, and personally greeted me outside the first day I arrived at the dealership. He is definitely a driven and professional young man with so much potential. I hope the dealership values him, as he is truly an asset to the firm. I love my Jeep and I get tons of compliments on it! I cannot wait till winter comes to play in the snow! Lisa S. Myers

sarahheasley

31 de ago. de 2012

was very pleased with my experience at brubaker.salesmen were friendly and worked well with me. i have no complaints.i was treated very kindly and with respect.

secretary45ff

15 de ago. de 2012

I cam to Brubaker after finding the vehicle I wanted was available on their used lot. I DID my homework. I called to see if the vehicle was still available, as I already missed out on another one at a different dealership. We made an appointment to meet on that Saturday. That morning, Nick called me to make sure we were still coming. My husband and I both met another salesman on a Saturday afternoon, as Nick was finishing up with another customer. We wanted to test drive the vehicle we were interested in, as this was the our first opportunity to drive a Honda CRV (we both owned trucks at the time, and were looking for a small SUV for myself). I liked the fact that we were told we could go by ourselves, or another salesman could come with us for the 20 minutes or so. We test drove it just my husband and I. When we came back, we pushed the numbers, but felt they could have given us a better deal. They low balled us when it came to my husband POSSIBLY trading in his truck. We left that day without a new vehicle. For the next two or three weeks, Nick talked back and forth with my husband on the price. They came up on the trade, but so did the vehicle cost. We still were not happy. In those three weeks, my husband was able to sell his truck for over double of what the dealership would give us originally. I don't care for the fact that the salesman told me one price 24,500, but then come back and offer me 24,600, and said that I agreed to it. I DID NOT AGREE TO ANYTHING, as my husband and I did not discuss the latest offer. He then told me what my loan payments would be, but he was way off. I chose bi-weekly, thus making my payments even lower, and my interest rate was super low. I know what I could afford, and I know what my payments will be. Don't try telling me differently. We asked about putting a $100 deposit on the car. He said they would take nothing less than $500. I am sorry, but that is just wrong. As a young couple, with a house payment, and the other bills, we can't fork out that kind of cash. We came with our own financing, which I would recommend. I was not comfortable signing a blank check, and the manager then filled in the amount on our auto bank check. He should have filled it out first, then let me sign it. When it came to going over all the elctronics, that was a JOKE. Till this day, I still don't know how to use the front windshield wiper fluid. It has been over three months now. I love my car, but I will never deal with Brubaker Jeep. Nick was of no assistance, and was very pushy. If we were late by a few minutes for a meeting, he was calling to see where we were. Sorry, but we live over an hour away, and had other errands that came up. They lost my business. I have read other review prior to me purchasing my vehicle. They do not have a good reputation. Go elsewhere first. I was limited on my options, as I chose a fully loaded CRV. It sat on their lot for 6 months. That just shows their pricing is not competetive with other dealers. For sitting that long, the tires will need replaced, as the treads are cracking thanks to dryrot. If it was not for me being picky on having all the options, I would have driven 45 minutes in the opposite direction of my home to purchase a similar model, that was a little higher, with more miles.

lgavin13

7 de ago. de 2012

We travelled far to look at a vehicle we saw on the internet, the whole process from start to finish was smooth. He was knowledgeable about the vehicle during our test drive and was easy to work with in negotiating a price for the new vehicle and trade in value.

sameigh22

6 de ago. de 2012

Nick was awesome. Very Friendly. I would def recommend Brubaker to people. The service was fast and I felt very welcome at your establishment. Thanks to Nick for helping me get into my new car :)

sargegeil

3 de ago. de 2012

The way we were treated by Nick and the rest of the staff was outstanding. Nick answered all of our questions and concerns and really helped us in the price negotiating. Very friendly and helpful service. Nick is very appreciative and customer oriented. I will recommend this dealership to others looking to buy a vehicle whether new or used inventory. Nick is an asset to your sales staff.

bpsanta

2 de ago. de 2012

We received information from general manager, Jeremy Stouch by phone and email about some leasing deals that were available from Chrysler during the month of July. We then met with Jeremy at the salesroom and he referred us to salesman, Nick Diaz who took us for a test drive and explained all of the details of the deals that were available. Nick is a very personable young man and and extremely helpful as he showed us all of the new features of the car that we decided to lease.

jnewsy56

1 de ago. de 2012

Jason was extremely helpful and kind to my family while buying our town & country. R.S. was also helpful, but needs better air conditioning haha.

JayCurcio

31 de jul. de 2012

Jason did a great job throughout the whole sales experience, most notable was his follow-up. I would certainly refer anyone who I know that may be looking to purchase a new/used vehicle to Jason.

brianbednar

26 de jul. de 2012

from the moment we met jason we had a calm come over us knowing that even though he had not been in the car business very long. he was able to answer all our questions and concerns and help our jeep purchase feel perfect.

MeganDanc

25 de jul. de 2012

I had a great experience at Brubaker Chrysler Jeep. This was my first time purchasing a vehicle of my own and it was painless! I absolutely love my new Jeep and couldn't be happier! Nick and the staff at Brubaker Motors were so friendly and honest about everything that invovled my new vehicle. I will recommend my friends and family to this dealership if they are looking for a new/used vehicle!

drewjenkins

24 de jul. de 2012

I was lucky enough to have Jason working the night my wife and I walked onto the lot. I had done some research online for the car I wanted and Jason couldn't have been more helpful with additional information about the car. Upon first meeting with Jason, I felt like I was talking with an old buddy, he was super friendly and easy to get along with. I've already recommended him to a couple friends who will be in the market soon, and I'll continue to do so for anyone else I hear of looking for a car. Thanks for everything Jason, we'll have to get out for a round of golf soon!

roadking444

24 de jul. de 2012

Jason did good job. One of the tech's in the service department missed the mark big time. The installation of my tow package left the wiring dangeling from the side of the vechile and the rear bumper scratched.

sojusolier

23 de jul. de 2012

Jason was on point! He was able to answer every question I had and really made the car buying experience amazing. It started with a phone call and fortunately for me I spoke with Jason. His professionalism and knowledge is the reason I drove 2 hours to buy my Journey.

dhwenzel

21 de jul. de 2012

I gave this rating because this was the fifth new vehicle i have purchased in my life and i was never been treated any better or had anybody bend over backwords for me like Jason did to make the deal happen.

gjzh

19 de jul. de 2012

I was working with another dealer in the Mechanicsburg, PA area for almost a month, but he would just not budge on the price of either a new or used Town and Country van. We finally got tired of dealing with the local dealer and decided to go out on the Internet. We got a call within a day from Brubaker and salesman, Nicholas Diaz about a Touring L Town and Country. While they did not have the color i wanted (red or white),I decided to make a few concessions on the van. Brubaker was willing to work with us on price. I bought the van within one day. They made the purchase a painless experience for us. I was able to have a van with the options I wanted, heated seats, dual DVD, all the safety options,etc. Everyone treated us nicely at Brubaker and with respect. I recommend this dealer to anyone looking to make a purchase of a new vehicle. Nicholas Diaz is an excellent young salesperson.

glfbeamy4

17 de jul. de 2012

I called Brubaker Jeep in regards to a used Jeep Wrangler. Even from the beginning, over the phone, Jason was very kind, courteous and professional. Once I visited the dealership to test drive the Jeep the same can be said. He helped throughout the whole entire process and made it feel like he cared, the opposite of the majority of salesman. Due to this, I will not only recommend Brubaker Jeep, but more importantly Jason Vozzella.

msensenig

2 de jul. de 2012

I would recommend Jason to all of my friends. He was helpful without being pushy and worked with me to get me in the car I wanted. He was very easy to deal with and did a great job of educating me about how leasing works (it was the first time I ever leased a car) as we went through the process. He also did a very good job following up with me via email from start to finish. I will certainly seek out Jason again when I'm ready for another car. Thanks for everything!

pmetro

29 de jun. de 2012

Jason did a fantastic job sitting with us and explaining the Liberty's monthly special and the different options. He is a class act. thank you

dadsduchess

19 de jun. de 2012

First visit on Saturday, and recieved prompt quote later that afternoon. Came back Wednesday to purchase. First, found out navigation and back up system quoted was not in dash; as I thought, salesman quoted a non-GM mirror noting it was much less expensive than the other type. Then, discussion Ok but had too much back and forth, phone calls and excuse me a moments. Miscommunication once handed over to finance person led to more of that (paperwork from Dwight failed to include two items). Arranged pick up on Saturday, but recieved a call on Friday that the mirror was not going to be available, and offered loaner for installation when available. Called Dwight a few hours after I got home, telling him I found two small scratches in the paint just below the liscence plate (which he put on at delivery) and he explained that you have 3 pairs of eyes go over each vechicle and it was not present when he handed me the keys. Got a call on my cell today (Tuesday, 6/19) after I said to use home phone) from Dwight, which I had to shorten as I was out at the time, and he indicated the mirror "was still not available" but hope it will be by the end of the week.

jb_mitch

18 de jun. de 2012

What a blessing that Jason Vozzella was the first to greet us as we entered the dealership. We knew what we wanted and he knew how to sell it. He was very honest when he said he was working "with us" not "for us". We love our 2012 Chrysler 200 and would recommend the dealership and specifically Jason in the future.

9292Suzy

14 de jun. de 2012

My husband and I had a very positive experience purchasing a new car for my husband atBrubaker Motors Inc. Our Sales person, Dwight Steller could not have been nicer, more thorough, organized or knowledgable. We appreciated his help very much. As soon as we met him, we would not have purchased anywhere else. He made himself available on our schedule each time we needed to visit the dealership. Brubaker Motors is very fortunate to have such a dedicated employee and they should do whatever they canto keep such an employee. At all times, and no matter how busy, he is very polite and gracious. Ed and Jean Howell

KKohlieber

4 de jun. de 2012

Jason went out of his way to find me the model, color, and options I was looking for in my Jeep. Jason went above and beyond to ensure I got a fair deal on my trade and the best deal possible on my interest rate, not to mention smoothing over the the more difficult aspects of my sale. I cannot say enough about how good my experience was- and I am loving my new Jeep!

Kymfox01

31 de may. de 2012

There was no pressure put on my wife and I to buy this car, just a pleasant experience with a hell of a nice guy, Jason Vozzella.

200chrys

29 de may. de 2012

Jason went out of his way to be helpful and thorough. He is a genuinely nice person who enjoys what he does and it shows. This was a very positive experience and I will recommend Brubaker and specifically Jason every chance I get.

HPB Group

24 de may. de 2012

Jason was warm and friendly. Very thorough. We didn't need to be sold; knew what we would purchase before coming in. He understood that my husband was more knowledgable and had purchased more vehicles than Jason is years old! Everything Jason promised happened at pick up. He is a born salesman; glad Brubakers gave him a chance to show that. Our first purchase from Brubakers and Jason was pleasant.

Irene Witmer

15 de may. de 2012

We worked with Jason to purchase a new 200 Chrysler convertible. He was fairly new at car sales, but was not afraid to tackle tough questions; getting the answer from others when he did not know. He was friendly, professional and willing to go above and beyond any of our expectations. Jason changes our attitude about "car salesmen", not pressuring us, but being close by, as we tried to weigh the pros and cons. We know he will have a very successful career. We would recommend him to all our friends. Harry Bateman, with whom we had previously purchased a used car at Brubaker's, handled the financial end of our purchase and was also friendly and professional. He too went above and beyond our expectations. Thank you for a good car purchasing experience.

jgray18041

14 de may. de 2012

Jason vozzella gave me the best car buying experience that I ever had. With just one E-mail Jason answered all my questions. He gave me the trade in value for my vehicle and the total cost for the entire perches, taxes and title transfer. This made my 1 1/2 hour trip to Lancaster a great experience. Very happy with my new vehicle.Thanks, Jason

weaverjl01

29 de abr. de 2012

Jason was great. He was very helpful and enthusiastic about working with me on the price and financing of the car, and he even went so far as to follow up with me on several occasions via email, telephone and mail. I felt like I was dealing with a real person rather than a "salesman," which is refreshing. I haven't been very fond of car dealership salespeople I've dealt with in the past, but I'd definitely recommend him to anyone looking to buy a car from a dealership.The gentleman (who's name I can't remember) who I worked with in financing was also very nice.

mcdonald81

26 de abr. de 2012

For the first time me and my wife felt like we got a great deal. We came there knowing what we wanted and got it. Jason was a very knowledgeable with every detail about our vehicle. Thank You

dkarlow

25 de abr. de 2012

I was very impressed by your dealership, epecially the sales associiate: Jason Vozzella. Jason seamed to actually care about my likes/dislikes and whether I was comfortable. I never felt rushed to buy or whether I was being mislead in any way.I have already told friends & family about my experience at your dealership. I also told them to ask for Jason V.!Feel free to call if you want more details: (717) 514-4329Thanks for the great car!Dan Karlow

jazzjustice

9 de abr. de 2012

Extremely friendly and went out of his way to make sure my dad and I were satisfied. He made sure the vehicle was in good shape before we bought it and even offered for me to bring it back in to get it detailed. I truly appreciated Jason, especially how relational he was. could not have asked for better service.

lar095

6 de abr. de 2012

Jason was very helpful and professional during my recent purchase from brubakers. He was persistant with getting me the best price for the vehicle I was interested in buying. Working in sales myself, I can appreciate the follow up and effort he has displayed. Thank you Jason!

Parksland

5 de abr. de 2012

Customer ServiceGreat: All calls promptly answered and follow up emails.Quality of WorkOK: The vehicle was detailed OKFriendlinessGreat : All of the employees I met were very friendly,Overall ExperienceGreat: This dealership seemed efficient.PriceHere I'm changing this to a GOOD price

cowbabbler

3 de abr. de 2012

Was able to talk directly to Jeremy, the finance manager and get an idea of price, payments and % rate before I ever stepped into the dealership. Was very easy and quick. After having a very pushy negative experience with another dealership before coming to Brubaker's, I have to say this was an enjoyable experience. Thank you for making it easy.

well

2 de abr. de 2012

We are completely satisfied with the car buying experience we received from Brubaker Chrysler Jeep and its sales personnel, especially Dwight Steller. Dwight answered all our questions and made the purchasing process as simple and efficient as possible. The support provided by Dwight and the other staff at the dealership was exceptional, and a wealth of information was provided to us. Dwight and the entire dealership were extremely professional and helpful in all areas. We highly recommend Brubaker Chrysler Jeep and Dwight Steller to anyone interested in obtaining a quality car with the best of service included.

gscott8075

17 de mar. de 2012

I asked for a solid price and a quick transaction. After a few emails, a solid price was achieved. Dwight took it from there and finished the process. Car buying is typically not enjoyable - Brubaker made it as painless as they could. No pressure, no games, and everyone was friendly. Overall, a pleasant experience!

Julie Groff

11 de mar. de 2012

I gave a "great" rating in every area because my experience at Brubaker Chrysler was a positive one. The people in the sales department were courteous and patient with explaining all the features on the car and at the same time were not pushy or over aggressive.

johnptrusz

23 de feb. de 2012

Both Dwight and Jeremy treated me with respect and guided me through the entire process of buying this new car. They were very helpful to me in making my decision. They allowed me to test drive the new vehicle for an extended period of time that really helped sell the deal.

Mancino

10 de feb. de 2012

Wife and I purchased 2 new Jeeps a couple of Saturdays ago....Dwight was excellent and knowledgable! He went out of his way to make sure we were happy and understood all the cool features on our Jeeps....would like very much to use him for future purchases! Jeremy did great job with paperwork and finances! Top shelf work all around fellas!!!

tonyfaranda

7 de feb. de 2012

Dwight worked hard to get us the best deal possible on our new Town & Country mini van. He was very knowledgeable about the vehicle and its features. We enjoyed working with him very much.

BETSY ELSER

1 de feb. de 2012

IT TOOK HARRY A LITTLE WHILE TO FIGURE OUT WHAT I WAS REALLY LOOKING FOR BUT HE DIDN'T GIVE UP. I ENDED UP LEAVING WITH MY DREAM CAR AND HAVEN'T BEEN ABLE TO WIPE THE SMILE OFF MY FACE. THIS WAS OUR FIRST TIME BUYING FROM BRUBAKER AND WE ARE LOOKING FORWARD TO MEETING THEIR SERVICE DEPARTMENT GUYS AND SEEING IF THEY LIVE UP TO THE HYPE.

algillis

18 de ene. de 2012

Dwight is very thorugh in his tasks. He was informative on all issues and was very responsive to my requests; a true professional.He is an asset to the dealership.

Crystal Dull

5 de ene. de 2012

We visited three times to test drive vans and ended up buying a new 2011 van at a great price. Nick was very helpful. Thanks.

novaguy2

3 de ene. de 2012

Negotiated the deal via phone and arrived to find everything just as described. Everything was prepared and ready for me. The car was as stated. The paperwork was just as stated. Dwight did an excellent overview of the car and helped to set it up for me as I wanted it. Both Jeremy and Dwight were very pleasant to work with at Brubaker.

john s. rohrer

30 de dic. de 2011

A professional approach to the sale but a good bit of socializing and a pleasant experience while doing business. I will return for a new sale.

Wayne Packer

28 de dic. de 2011

This was definately a positive experience. I found Dwight to be knowledgeable of the vehicle we were considering to buy. While test driving the Jeep Grand, Dwight gave us a brief precise education in a professional manner. Dwight was a very courteous salesperson throughtout the entire transaction. It seemed that the entire staff we came in contact with, including the owner, had our best interest in mind. And, the Jeep we purchased is awesome. Thank you Dwight for the awesome Christmas experience.

mjb11

20 de dic. de 2011

After looking extensively online for a new vehicle, I decided to go get a close look at the 2012 Jeep Grand Cherokee. There are many Jeep dealerships in the area, but Brubaker had a good inventory and reasonable prices. R.S. greeted me in the new car lot and was very friendly and answered all of the questions I asked. He was very informative, patient and never pressured us on making a decision. He was very easy to communicate with throughout the entire process and went above and beyond on delivery day. He had all the paperwork prepared along with getting our insurance card and change of address cards as a courtesy. Overall, it was a very easy and pleasant experience.

campionivy

8 de dic. de 2011

Dwight was very helpful he went above and beyond helping me, very friendly made me feel at ease, attentive to detail. I would tell anyone to try and get Dwight to assist you in the purchase of your new vehicle. Thank you Dwight!!!!!

bethmurphy22

3 de dic. de 2011

Dwight Steller is a very pleasant, thorough sales representative. He was very knowledgeable about the vehicle and really took his time to make sure I knew every detail. He also took the extra time to call my insurance company to make sure that I would have enough coverage for my Jeep. I would recommend Brubaker as a top notch dealership and will be recommending my friends, family and work colleagues as a place to purchase a new or used vehicle. By the way Dwight, My daughter Michela said "YOU ROCK"I LOVE MY 2012 JEEP LIBERTY LIMITED EDITION JET!!!!!!!!!!!!Warm Regards,Elizabeth Murphy

jjpmfv

3 de dic. de 2011

My salesman RS did an excellent job keeping me informed of all options, features and costs associated with my new Jeep. Id also like to mention that Jeremy Stouch worked with me initially via countless emails and also did an excellent job in letting me know the particulars of where we could be paymentwise and the value of my trade in. an overall very nice experience. RS also introduced me to the service manager who I will be working with and the service departemnt and its people were very friendly, knowledgable and welcoming.

mredcay15

23 de nov. de 2011

We originally went in on a late Saturday afternoon just to get a look at the 2012 Jeep Grand Cherokee. We had been checking out the vehicle online for sometime and finally decided look at the real thing. The salesman R. S. Artz greeted us out in the lot while we checking out the cars and was extremely friendly and knowledgeable. It was almost closing time and he was willing to go over the vehicles and answer any questions we had. We didn't feel like he was trying to pressure us into anything or trying to hurry us up as it was almost time to close. After throughly going over everything we wanted to, we setup an appointment with R. S. Artz for Monday to get a price quote on my vehicle for trade in. Unfortunately we were not able to come in until after 8pm and again he was willing to stay later than expected. I was also very pleased with the trade in value that i received on my vehicle. We really had a wonderful experience purchasing our new vehicle. R.S. was even nice enough to get our car insurance switched for us which was just so nice. Overall we are extremely pleased with not only our beautiful new car but the service we received from the dealership.

Sandy Pool

15 de nov. de 2011

The salesman was very pleasant upon my entry into the showroom & immediately began asking questions regarding my visit. He explained the car I was interested in buying and gave me all needed information. The day I picked up the car he was outside waiting for me & went over all the features of the car again. I was on my way with a new car within one hour. Very nice experience.

JeepgirlAli

10 de nov. de 2011

I have been dealing with this dearlership for over 10 years and they always do whatever it takes to make me a happy customer. From the sales department to the service department. I fully trust their mechanics and service techs. I have never experienced a salesperson who didn't know their product. I have a 98 wrangler and just traded my town and country van for a jeep patriot. I love my Chrysler vehicles. Thanks Brubakers for everything. Thumbs up to all of you.

msa51011

3 de nov. de 2011

bought a car from them, all their cars are way over priced, give them a low offer and they will refuse it on the spot but they sure do call you back. all their cars have problems ,whether they look bad or run bad, bout my car and not even 2 weeks later i had to take it to the mechanic to get it checked out, called them to see what they can do to fix this problem but they said"its as is". obviously they dont stand behind their product. the car ran perfect on the test drive but now i gotta spend another 3000 on top of my 6000 that i paid for the car to get it fixed. mechanic said the transmission needs to be replaced and it looks like someone already tried to get it to work. obviously the messed with it to get it to work but they never mentioned it to me when i asked them if there were any known problems. TAKE IT FORM A FORMER CUSTOMER AND DON'T THINK ITS GONNA BE ANY DIFFERENT FOR YOU. HORRIBLE SERVICE AND GREAT LOOKING CARS THAT RUNS LIKE SH*T. I REALLY WISH I WOULD'VE LISTENED TO ALL THESE REVIEWS. **********SAVE YOU R HARD EARNED MONEY AND LOOK ELSE WHERE********** Show less

awranglerfan

2 de nov. de 2011

Owning a Wrangler has been a dream of mine since I was small...(I am of retirement age now...), and, this past week, my dear husband helped my dream to come true. Obviously, he wanted to make this experience a most special one, and, Brubaker's certainly assisted in the best possible way - by their patience (my husband is a shopper!); their information;andtheir ability and willingness to address any possible question or concern we might have had. On the day of purchase, RS took us to meet personally with the service technician who would be servicing our vehicle, and we spent time discussing care and maintenance. But, their service went beyond that....we happened to express our interest in having a cover for the tow-unit, and the very next day RS had one for us, ready to pick up - without charge. He contacted us the day after purchase..just to see how we felt about the car and, again, offered any possible assistance. Would I recommend Brubaker's to friends and family? Wholeheartedly yes.

slayer

31 de oct. de 2011

I found Dwight to make car buying an easy and pleasurable experience. His knowledge of the vehicles was outstanding. He assesed my needs and put me in a vehicle well- suited for me. He is friendly and personable. He pays attention to details and explained all features of my 2010 Town and Country. I will definately recommend him and the dealership to anyone. I am very pleased with my purchase.

jdn1278

16 de mar. de 2011

I just bought a car from this dealership and it's wonderful. Mike was my salesman and he was spectacular. I don't live in PA so he held the car for me for 4 days until the weekend when I would be able to come in and see it. I purchased my van for much less than any other dealership offered it and it has a clean carfax report.We were on a budget so we had to shop around a bit, but the car runs great and my family loves it. It could have been cleaned out a little better but with a price at least $1000 lower than any other comparable vehicle, I'll spend the extra $200 on a good detailing. My suggestions would be to take cash or cashier's check as they do not accept debit cards or credit cards for the down payments and ASK FOR MIKE.

junior3382

9 de mar. de 2011

Okay, so this place is a waste of time. They are disorganized, frustrating and begging for your money. The cars all had issues and I felt were over priced. Most are sold AS IS, and several did not even run! My salesman seemed uninterested in exploring other options and did not seem to know anything about cars themselves. I am not returning here, and if anyone is considering this place, please think twice about it! If they will not stand behind their cars, fix them or even clean them, and the salesman does not know anything about them, why waste your time too?!~Jeremy