hopeless1

29 de jul. de 2016

I went into look for a truck to pull a camper. John Williams introduced himself and we chatted, there was no pressure. We took a drive and sat down and talked. Still no pressure! Rob Fleming the director explained and worked diligently to meet my needs. I was impressed that he met my demand on what I wanted to spend. They were both no pressure sales men that were strait forward. That's refreshing to know that it wasn't about a sale, but helping me to get what I wanted, and giving me the choices to decide with no pressure. It didn't take Tim Thompson very long to get the paper work together, explain, and finish my paperwork. Awesome job guys! I will buy another vehicle from Buchanan auto, it might be a couple years, but I would give them the opportunity for what they showed on this sale.

mob1118

29 de jul. de 2016

From the instant we pulled in to the moment we finished our Sales lady Kathy was great.Kathy worked with us with no pressure and made sure we received the best deal.Everything went very smooth and the vehicle is beautiful. If anyone is looking for a vehicle we would suggest making this your first stop. Very pleased.. :)

joeie

23 de jul. de 2016

They really try to get you what you want. And at or near the payments that you want. Even if you credit is not the best. They are really nice to work with.

G00gle10

20 de jul. de 2016

From the word go this was the best place I have ever had the pleasure of dealing with. My salesman Dan was absolutely amazing. Straightforward, no fluff, honest, caring and didnt mind listening. I had a few bumps and bruises with my credit but they took care of me. They walked me through step by step, no hidden costs or fees. I eneded up with a 2014 Dodge Dart! It was one heck of an upgrade from my old car. They really know how to talk to people. Their customer service is appreciated and I tell everyone, proudly, where I got my car. Thank you is not not enough for how grateful I am to them.

Mopar#1

20 de jul. de 2016

I feel they made me a good deal, no pressure. they ask what I was looking for and they delivered. Now I own a beautiful brand new Chrysler 200

Candyjo13

20 de jul. de 2016

I had a wonderful experience purchasing my 2014 charger. Dave Guyer is an excellent salesman. He was not pushy, and he was able to answer all of my questions. I would recommend anyone going to Buchanan and I would definitely recommend Dave as the salesman... Sincerely,Candy & Randy Foreman

Terry and Linda

16 de jul. de 2016

Mike Slick with the help of Frank Mattioli and Max gave us a great deal and explained every question we could throw at them. Mike and Frank were very courteous and caring salesmen. We traveled about 100 miles to this dealership to purchase our new car because of salesmen like Mike and Frank and the great deal that Max approved. We left feeling like we made friends at this dealership. This was our second new car purchase from Buchanan Auto Park. Kim in Finance was excellent and very friendly also. GREAT EXPERENCE.

mos1811

15 de jul. de 2016

Thanks for the service and the deal that I received from your dealership! As promised you did beat out another dealers price by $2,000.00. Gary Verno was very helpful and he did not talk me into anything extra that I did not want. I ordered the vehicle the way I wanted it built. They locked in the incentives offered and I put down a deposit and the only thing left to do was wait! He let me know when it came in and when it would be ready! So far so good! I just got the vehicle today so I really can not rate quality of work yet!

thomas

12 de jul. de 2016

The salesman were not pushy, allowed us to go home to think about purchasing the truck without giving us any grief or hassling us the next day. Upon calling to say we would take the truck, our credit was run paperwork was started and truck was cleaned and waiting for us!! Dan Langley was wonderful to deal with, we will be returning for future vehicles!!

FoxRacingGirl89

12 de jul. de 2016

I have purchased cars from David Guyer in the past and it was a great experience. Extremely professional and super friendly! The whole process went smooth and quickly. Can't wait to purchase another car from him soon!!

arb004

8 de jul. de 2016

Working with Neil and the gang at Buchanan Auto Park was like working with friends or family, who treat you even better. They worked hard to get me into a reliable and stylish vehicle within my budget. I felt like they had my best interest at heart and that they understood the way to get referrals and repeat customers is through respect and honesty. I love my Jeep and would highly recommend to anyone to go see Neil!

Jen Naugle

8 de jul. de 2016

Kathy ( salesperson) did a good job the night we bought our Jeep. She also set up appointment to have vehicle brake issues fixed. They also gave us good trade in for my old vehicle

Chad Deremer

8 de jul. de 2016

Top notch sales crew! I was able to get in a vehicle that met my needs and out the door relatively quick. They even took care of my out of state inspection and tags! I will definitely use them for life!

Thomas Jones

5 de jul. de 2016

What a great day. The staff at Buchana Auto Park treated us great. Provided complete information on the car we needed and could afford. Mick Slick was great in making the deal on a very good Jeep. I would highly recomend Buchanan and Mike to anyone in need of a new car. Tom Jones

Terry W

2 de jul. de 2016

I had a great experience. Helped us get the best deal for our 2017 Pacifica. Love the new car. We are previous (2006) Pacifica owners. Mike Slike and the Buchanan staff were outstanding. Thanks

madmmartian

27 de jun. de 2016

Went to start looking at the used car market to see what I could find for my son, senior in high school. The lot seemed completely beyond my price range and the sales person agreed. The lot manager jumped in and told me he had the perfect car for my son. It was a 1 in a million possibility (a 22 yr old car with 37K miles) but it was there. Gave me a great discount on the car. The process went so fast that I forgot to hit all the buttons to make sure they worked. The radio and its speakers were shot, which I did not notice until after the sale was completed. He had no idea either, so he is taking care of that for me too! Rob Fleming is the real deal.

FourMopars

25 de jun. de 2016

Took some time before we could test drive the new Pacifica. Once one arrived we got a call to come see and drive. From that point Gary, Chuck and Max were committed and focused on getting us the Pacifica we wanted. Liz and team got the Pacifica all shined up? Our second vehicle purchase from Buchanan. We are very pleased.

dave64

24 de jun. de 2016

Even though it took most of the day to purchase the car, my credit was not the best, and the dealership worked very hard to make sure I was able to get into a new car.

Jeepowner628

22 de jun. de 2016

Friendly people. They made the process easy for 1st time dealership buyers. They accept people with less than perfect credit. I would go back to this dealership for another car. The jeep we bought also came with a good warranty and they are doing out Maryland state inspection for us.

HolyEagle

20 de jun. de 2016

I will be definitely be referring ppl to you! Wishing you much success in the future! I'm happy with the treatment I received, and glad we could work something out! Feeling fab in my new Dart!

Tommy and Shannon Smith

16 de jun. de 2016

Mike Slick and the staff were outstanding! They made our first "new car together" buying experience very memorable and enjoyable! He took into consideration everything we were looking for and got us into our dream Jeep! Highly recommend Buchanan Auto Park for your next vehicle. You won't be disappointed! Thanks again Buchanan!!

Rick & Heather Arestad

10 de jun. de 2016

Had the best experience getting our new Chrysler Pacifica from Mike Slick. But everyone helped, Chuck, Max, just the entire gang, they all were GREAT!!

glomer

24 de may. de 2016

Kathy and staff were very easy to work with. They helped me to finance a car when I though that I could not. All staff very friendly and willing to help

Samantha17257

8 de may. de 2016

My husband and I showed up at the car lot at about 2:30 on a Saturday afternoon. They were very busy. They kept telling us someone would be with us as soon as possible, so we looked around awhile and got a better idea of what we were looking for. Kathy helped us. We told her what we had to work with and what kind of vehicle we were interested in buying. She listened to us and got us into exactly what we were looking for at a price we could afford. They even ordered us new Dodge floor mats because one was missing. Plus we got a great price for our trade in. Kathy and the two gentlemen that took care of our financing and paperwork all stayed well past closing time to get our deal done so that we could take our new dodge home. They all went above and beyond to take care of us. I will tell anyone I know looking for a vehicle to go to Buchanan Auto Park and see Kathy. She was very easy going , knowledgable , respectful and a pleasure to do business with. Everyone we saw that day was very polite and helpful. We feel like we got a very fair deal.

sprints21

30 de abr. de 2016

Chuck was awesome as always. When you go in ask for Robbie and tell him Darryl sent you. They definitely give you the best deal. Great place!!

C. Noll

25 de abr. de 2016

Took my van there today to have recall work done. I asked them to check on my sliding door and give me an estimate on a problem I was having. The last thing I confirmed before walking out the door was that there would be no charge for any of the work and that we would get an estimate on the door. When we went to pick it up, they had already done work on the door and expected us to pay for it. We refused and were treated very poorly. I feel like we were being taken advantage of. Many people would just pay and go on, but since I had confirmed what I wanted before going out the door, I was not paying for the work. I will never do business with this dealership again. I will not deal with a place that has this kind of customer service.

sue

18 de abr. de 2016

When I went to Buchanan I was told by other dealers I had to much negative equity they couldn't make the deal but Buchanan did.

ScottTrader

17 de abr. de 2016

Everybody was super nice to deal with. The buying experience was quick and hassle free. Could not ask for a better experience. Super friendly and knowlegable.

josh1990

15 de abr. de 2016

After browsing the lot for approximately 5min I was approached by a salesman. Robbie, was quick to get needed information and get me into a Dodge for a testdrive. No time wasted, very well informed on the vehicle I was intersted in, all my questions had been answered. Robbie had me back at the dealership and into my new vehicle within a few days. I was and am more than satisfied.

C&J

14 de abr. de 2016

I don't normally write reviews but I think in this instance I should. I've bought many vehicles over the years but I have to say when we just purchased a Grand Cherokee Jeep from Buchanan Auto Park, it was a smooth transaction. We dealt with Robbie Veil, a nice informative young man. I hate BS and someone who is pushy of which he was not. He was extremely knowledgeable and I have to say the most accommodating person I've dealt with. My time is valuable and Robbie presented detailed information without any nonsense for my husband and I to make our decision to purchase a vehicle. We absolutely LOVE our Grand Cherokee Jeep!

JEEPHUNTERGIRL

12 de abr. de 2016

Purchased my first Jeep Wrangler Unlimited Sahara from Buchanan Auto Park. My salesman was Robbie Veil and I highly recommend asking for him. He knew everything about my Jeep and was very patient with me asking 100 questions. I searched for months talking with different dealerships and I felt like I was getting an honest and fair price. I would highly recommend using this dealership when looking to find the perfect car for a great deal, at a trustworthy dealer.

Edgars '16 jeep

11 de abr. de 2016

I'm a returning customer due to the fact that the dealership always treated me good. Never pressured me to buy and always showed me facts when explaining the deal. Very pleased with this dealership

Cliffords Jeep

10 de abr. de 2016

Our daughter recently purchased a 2012 Jeep Liberty from Kathy Shank at Buchanan Auto Park and was very pleased with her deal and service. When her Father saw her "new" vehicle, he knew that he would also purchase a Jeep in the near future. He had a Dodge truck, and was under the impression--as a man--that he needed to have a truck, just in case. Kathy talked to Ronnie and found out what he was looking for in a Jeep, and then she patiently called to keep him informed when a Jeep came in to the Park. When he saw the 2014 Jeep Compass that she called him about, he knew that this was the one; Kathy did all the work and made his decision very easy to make. Kathy's help was very much appreciated; she handled the buying process very professionally. We definitely would recommend the Buchanan Auto Park, and Kathy Shank, to anyone looking for a new or used vehicle.

Ramrod69

10 de abr. de 2016

I went in knew what I wanted to buy, They gave me a great price on a new Dodge Ram Pro Master van, They helped get great financing and I was driving home with my new ride within 5 hours .

Orioles25

9 de abr. de 2016

Robbie Veil was the sales associate who assisted me in leasing my 2016 Jeep Latitude. He had extensive knowledge and provided great customer service. Thank you.

Jeeps4me

9 de abr. de 2016

Who would have thought both me and my mom would walk out in a new jeep!!!! Mike Slick was very helpful, informative and just knew his stuff. Everyone we talked with there was very friendly too. Will be returning back to Buchanan Auto Park for all my vehicle needs. Thanks again to Mike!!!

Happy Jeep Owner

4 de abr. de 2016

Can't say enough about Mike Slick! Excellent service provided by Mike for my daughter and myself we both left the dealership in a brand new Jeep Latitude. Thanks Mike anytime I need a vehicle you will be who I come to. What a great sense of humor but very professional as well!

Kate23psu

28 de mar. de 2016

We went car shopping looking for a bigger car on a budget. Buchanan Auto made the process super easy and were great to work with. Kathy was very patient and wasn't worried about how much of her time we were taking. In the end, Buchanan offered us a deal (in our budget) we couldn't resist and walked away that day with a new (used) Ford Explorer! We are very pleased with the individuals and service at Buchanan!

cookie

17 de mar. de 2016

Employees were very helpful working with us to find the perfect Ram truck that fit our needs! We love it! Everything went smooth & affordable. We will definitely refer Buchanan Auto Park!

Hilda Donovan

17 de mar. de 2016

We had a great experience at Buchanan Auto Park, Inc. Our salesman, Mike Slick, was personable and thoroughly explained all of our options. All in all, it was the easiest care deal we've ever done.

Bonnie

14 de mar. de 2016

Our current car died on us and we needed a new vehicle fast. We called John at the Dealership and he found us exactly what we were looking forward and expedited the paperwork for us. We drove down the next day and Kathy took care of us. She was very professional and friendly, even referred us to the best restaurant to eat a bite before leaving. We live in Richmond VA but made the drive down to PA for the Great Customer Service and would drive back down to see them next time we need a car.

papnanaj

11 de mar. de 2016

My husband and i were very happy with our experience, our salesman was very helpful and very personable we would refer all our friends and family to Mike Slick any time.

Hampton's Durango

11 de mar. de 2016

Mike Slick was awesome to work with. Had a Great Experience with him buying another new Dodge Durango. I will recommend Buchanan Auto Park to all our friends.

Kmorganthal

5 de mar. de 2016

Had a wondderful experience buying my new SUV, KATHY went above and beyond to make the transaction as smooth and pleasant as possible. Thank you so much Kathy!!

Todd36

3 de mar. de 2016

Mike Slick was Awesome to work with. He made it happen for me to get into a New Vehicle!! I will definitely recommend Buchanan Auto Park and salesmen Mike Slick to anyone!!

debbiekh22

2 de mar. de 2016

When I arrived at the dealership Saturday morning 2/27, I was greeted immediately by Mike Slick. He is an outstanding salesman. Mike assessed my needs and immediately proceeded toshow me vehicles which I might be interested in buying. Mike is very knowledgeable and shows outstanding customer service. I will definitely be a repeat customer. I will also recommend Mike and the dealership to friends and family.

lrnettles22

17 de feb. de 2016

After looking online at the vehicles that were available, I was immediately contacted to set up an appointment that was convenient for my husband and I to come and test drive a Jeep Renegade. Mike Slick was great to work with and can't wait to work with him again in the future. Look forward to sending others to this dealership in the future.

brag123

9 de feb. de 2016

We were treated very well. Our salesman Michael Beeler did a super job along with the rest of the sales staff. Will recomend to them to freinds and family.

BenjaminsEO

29 de ene. de 2016

Kathy and Rob were very professional and helpful. There was no condescending, no pressure, only genuine help and working for our best. This is the first time I have ever enjoyed buying a car. Thank you Kathy and Rob

tamie and vince

28 de ene. de 2016

mike beeler and becky worked with my wife and i.my wife liked the jeep renegade but right now it didnt fit our budget we got a good deal on a jeep compass that worked well for us and this is our third purchase and i always enjoy talking to chuck he is a nice guy.

Shay

26 de ene. de 2016

Mike Slick was just great to work with showing me the Chrysler 300 AWD and doing a test drive with me and answering all the questions that I had.Then when I decided to talk about a deal Mikes boss,Chuck, became involved and was very good in explaining everything to me and answering all of my questions.I was very comfortable throughout the whole time in making the deal for the Chrysler 300 AWD that i purchased.

dc89

15 de ene. de 2016

Mike worked with me to get the deal i needed for my new Renegade, he allowed me to drive several different jeeps and showed me everything in the car. Becky the finance officer was very nice and helpful also.Very good expericense

dodge driver

4 de ene. de 2016

l went to look at a 2014 Durango, was greeted by Chris, he was very helpful and found the Durango on another Buchanan lot. He went to get the Durango from the other lot, after some negotiation we agreed on a price that I felt was fair and I purchased the the Durango. Joel completed the paper work and I drove a newer Durango home.

sammy

3 de ene. de 2016

Talked to them on the phone and emailed them..over and over they promised they could get the deal done..so made the 2 Hour trip there for them to tell me my trade was a peice of xxxx and they couldn't make the deal happen..save your time n go else where..check around they are also WAY OVERPRICED

lride55

2 de ene. de 2016

Chris Heinbaugh was very courteous and prfessional. He did a excellent job assisting us. We showed us what we were looking for and was not pushy.

paul

31 de dic. de 2015

This is the second purchase I have made in fourteen months from Buchanan Auto Park and the service was excellent. The have the best selection in the Tri-State area on new Ram trucks whether your looking for a specific model, color, package or a combination of options. Their inventory provides you with endless possibilities when shopping for a new truck. My sales associate, Mike Slick provided first class customer service and answered all my questions.

raven13

29 de dic. de 2015

Mike and Chuck were great at helping me understand leasing options and how it works. As a first time lease buyer, I had lots of questions and trepidation on a lease purchase and they were very patient and through in addressing all my concerns to help me understand the benefits of leasing vs. buying based on my car needs. They were great in helping me find the best deal for my budget by combining the great incentive package and my trade in. Mike was very through in describing the car features and making sure I was comfortable with the purchase before I left the lot. Will do business with them again!

Retiree

27 de dic. de 2015

Purchased my car from Mike Slick just before Christmas holiday weekend. He was very professional, courteous, went way of his way to help me with my purchase. Because of him I was able to enjoy my holiday. I would gladly recommend him to anyone who wants to purchase a car and be treated with dignity.

buyer

25 de dic. de 2015

We bought a used PT Cruiser from Chris and got a good price. The car was in great working order. Chris is a nice salesman.

Wolfej1984

23 de dic. de 2015

I highly recommend this dealer! Our salesman Dan was great! He helped us get an auto loan with our not so perfect credit. We will continue to purchase from this dealer in the future.

Sueannesh

21 de dic. de 2015

We have purchased 3 vehicles from Buchanan and have received great service with all purchased. Our sales person was Mike Slick, I highly recommend him. He is very knowledgable and works to make a deal for you. The sales managers Chuck and Becky and Eric in finance are great to work with and will do everything they can for you. This is a great dealership, I recommend purchasing a vehicle from them. Great experience for the third time!

Vicki

17 de dic. de 2015

My salesperson was Chris Heinbaugh and he helped me get a much nicer car than I expected to get. He was pleasant and honest throughout the entire process and made the time spent at this dealership enjoyable. I will definitely recommend him to anyone I know who is looking for a vehicle. Thank you to everyone at Buchanan for helping me get such a nice car!

The Varners

17 de dic. de 2015

Our sales women Kathy was great! She was very friendly, honest, and kept us up to date as to what was happening during our wait. We recommend her and Buchanan Auto Park to everyone! We had a great experience and will be life long customers! Thanks Again Kathy! :)

Shay

15 de dic. de 2015

nd we are learning about all of it's wonderful features.The ride is just great and we are enjoying every minite that we drive it.Thank you Bucannan Auto for your great service.

Capitals85

8 de dic. de 2015

Great dealership and salesperson! Dan helped me throughout the process and answered all my questions fully. He delivered a fantastic vehicle within my price range. Would definitely recommend to family and friends. Great experience.

Edward #1

8 de dic. de 2015

Kathy made all the bumps of buying go away and made the purchasing transaction smooth and pleasant! It was a pleasure doing business with her as she put forth integrity and honesty!Thank you Kathy

Orioles87

8 de dic. de 2015

We went in with the intent on buying an SUV to fit our family needs. Due to the great experience and their ability to work with us on trading our other vehicle in we left with an SUV and a truck. Both for great prices. Mr. Beeler was very helpful throughout the whole process as well as the days after our purchases.

Harley Girl 05

7 de dic. de 2015

Walked in and felt like we where family. Kathy Shank was wonderful to deal with, I do believe we where an easy sale, we knew what we wanted and she was very knowledgeable.

terry

3 de dic. de 2015

Salesperson didn't tell me that there was only one key for the vehicle that I bought until all the paper work was done and my trade in was taken somewhere. I had to buy another key and have it programmed in to my vehicle and in a couple of months I'm going to have to buy 4 new tires for it even though they claim that they were fine for THEIR Maryland Inspection which was done at their sister dealer in Westminster,Md. They offered me new tires but also said my payments would be higher if I did that. WHATS WRONG WITH THAT PICTURE ????? I think some way or somehow they should give me a check for the tires that I need [ $ 700.00 ] plus the $ 125.00 for the key I have to buy.. I just wonder how many other people they have CHEATED.

shock03

30 de nov. de 2015

Worked with John who was great but the buying process was painful! Needs to update the facility it's dirty and old considering you have to wait in this place to get the deal done! This is not the place to go if you want a great buying experience!

wareed

25 de nov. de 2015

I had a terrific experience buying my 2013 Dodge Journey at Buchanan. They were friendly and thorough in explaining everything about the process and about the Journey. My salesperson was Kathy Shank and she was awesome! Joel was very helpful and thorough with all of the financing and paperwork. I would definitely recommend Buchanan to my friends and family.

satisfaction

24 de nov. de 2015

a few hiccups but everyone has gone above and beyond to keep me happy. chris heinbaugh says he is new to the job but has been extremely professional in every possible way and I would highly recommend him to anyone that crosses my path. If I should need to upgrade this is the man I would come to every time. I get great reassurance from chris and I know hes a man of his word.

dmowen

23 de nov. de 2015

Dealing with Chris Heinbaugh was like dealing with long time friend. He was very professional and courteous. Chris and Rob worked hard to find us a lender . We gave him a monthly payment we wanted and they came in, even lower. Chris went above and beyond a good salesman. Thank You Chris and Buchanan Auto Park. This was the best truck buying experience my wife and I have ever had. We will be sending our daughter to Chris for her 1st time buying car experience and a co-worker.

Desert Storm Combat Vet.

18 de nov. de 2015

Chris Heinbaugh treated me with the respect I deserved as a Desert Storm Combat Veteran. He fought to give me the "BEST" deal I could get for a 12 year old vehicle and I received a "Fair Market Value" price for it just as I hoped I would get. I am a very happy War Veteran because I received my "DREAM" vehicle I have always wanted since I was a Organizational Mechanic on H1 Hummers in the Marine Corps back in 1985-89. I highly recommend getting your next vehicle from {Chris Heinbaugh} at Buchanan Auto Park at 11194 Buchanan Trail E. Waynesboro, PA. 17268. And if you are a Veteran, make sure you tell him. Even if you aren't a Veteran, you will still receive the respect you deserve.Kathy Shank was very nice toward me as well and assisted in my transaction when Chris was with other clients due to me just popping in without an appointment. My experience there at Buchanan Auto Park was very pleasing and comfortable. Buchanan Auto Park will earn your business. Make your next automobile purchase from Buchanan Auto Park. You won't regret it.Now! I am a proud owner of a 2003 H2 Hummer...My "DREAM VEHICLE".

fink31

14 de nov. de 2015

they did a great job on find us a car and i recommend them for anyone that is looking for new or used car they have a great selection of cars and we work with you in any way that they can

Never again buyer here

10 de nov. de 2015

Vehicle was crudy when delivered. Brakes had shimmy. Chuck said service would be in touch to clean and fix. Didn't happen. Sales person called a week later to wish me Happy Birthday. Renewed my complaint about brakes, said he would have service call me, again didn't happen. I had ti finally call service myself, and they were professional. They came and got vehicle and fixed, and cleaned the vehicle. I told Chuck I wanted daytime running lights, front and back, he said no problem he would take care of it. I asked him multiple times and now he denies ever saying he would take care of it. Called him a couple days later, he said Dodge said nothing could be done with computer and if I took it someplace independent to have it work that way, my warranty would be void. They were so understaffed that I was there over 2 hours and the vehicle wasn't even there. Chuck said he was sorry and he would handle the paperwork himself to get me out. He did it wrong. I wanted to wait to come after they had the vehicle from another dealer, but said they couldn't do that till I committed to buy. I said I'm not coming down 2 times, 45 minutes away. He said no problem, they would deliver. They sent someone that knew nothing about how to demonstrate the vehicle and knew nothing about how to redo the paperwork. Yesterday, they called and said I signed above or below a line that was wrong. I don;t feel that is my responsibility. I have bought a dozen new cars and they put x's or arrow shaped papers showing you where to sign. They said I would have to drive down to sign it. I told them I don't get down that way often. Never again will I buy a car from them, advise you the same.

Danny Kathy Mowen

8 de nov. de 2015

Salesman, Chris Heinbaugh was kind and professional . It was the best car buying experience we have ever had.Rob Flemming and Chris went above and beyond in locating a loaner, and came in below our maximum payment request.We could not have received better service from Chris at Buchanan auto park. There was no pressure to buy a vehichle that we were not interested in.Chris was as if dealing with a good friend.If we had to recommend a used car dealership , it would be Buchanan Auto Park, and Chris Heinnbaugh as the salesman.Cannot express enough gratitude.We will definitely be telling friends and family about our experience.

never return customer

22 de oct. de 2015

Purchased used truck through John Williams/Becky Carr who were very good to deal with and helpful in every regard. Then in finalizing the deal, apparently mistaken for someone else by Chuck Wade who treated me rudely which resulted in my cancellation of sales contract. I have purchased several new vehicles from this dealership in the past, but because of the treatment by Chuck Wade on this occasion, I will never go there again.

Convey1

21 de oct. de 2015

My experience with the Buchanan Auto Group was very positive. The Sales Rep Dan Langley was friendly, informative but not pushy or salesy. I knew what I was looking for and they matched me up. I feel I made a good purchase at a fair price. When I went pick up my vehicle it was detailed and in spic and span shape. I highly recommend Buchanan Auto Park.

snowflake

16 de sep. de 2015

We went and looked for a vehicle told it for test drive and they didn't show us how to work anything. And they lied about who we could get our loan through. I will never buy from them again.

edu123

21 de ago. de 2015

Dear Mr Neal,I am writing on this dealer because i have the hope that you can read this review. The case is that in July 23, 2015 I bought a used car Ford Fusion 2013. The very first day I had problems with the breaks, we came back to the dealer service and they fixed it, but yesterday Thursday August 20th we came back to the service because the Ac wasn't working. The people from service wants charge me $1,035 to repair the AC, so they sent me back with the seller (Ryan) and he sent me with Rob, the manager. I did like the fact that Rob started apologizing and offer me to pay part of the bill, but I told him that I am holding that car for less than 30 days so I don't think that I have to pay a peny for the repair.Rob started raising his voice and in very bad manner told me lo leave his dealer. he say "if you no want take my offer get out from my dealer." Rob transform him self in a monster and continue raising and raising his voice. All the sellers were witnesses of the bad treatment I received, that happened yesterday around 3;30pm.As a customer I don't deserve the treatment I received from your Manager Rob at Buchanan Kia Used cars - Westminster. I am sure you will take action on this matter.Thanks,Edward SaucedoDirector of OperationsFive Guys Burgers and Fries443-536-9175esaucedo123atyahoo.com

bitz

18 de ago. de 2015

We have traded in many Dodge Vans at Buchanan Auto. This time they had a Chrysler in our color and the price was within our budget, so we drove off in a 2015 Chrysler Van. Must say all the gadgets will take some time knowing how to use.

hammond jeep

13 de jul. de 2015

Mike Bowman was very helpful and it was a great experience he now what he was talking about and made the hole experience a good one . would do business with Mike and Buchanan Auto Park again and would tell my friends to go see them for a great deal.

1234567

14 de jun. de 2015

Got a decent deal but they lost one set of keys and have not found them yet. Other then that it was a good experience.

anonymous

22 de may. de 2015

Went online looking for a dealership that sold halfway decent used cars and delt with most credit types. Found Buchannon..called first. They said they could help. I went there thinking they would check my credit ..verify my job...income etc. Someone met me at the door. Thought this would be quick. No set the the first time for 5 hours. They said I had to bring in s copy of a bill. Second visit sat there while the messed around for another 4 or so hours. Third trip traded my car for a used vehicle. Low and behold drove off 3 to 4 weeks later found out my paperwork on their end was not completed. Should I say more.

vince and tamie

3 de may. de 2015

Got a dealerrater from dodge headquarters my wife and me visited Buchanan to trade my 2011 jeep patriot sport for a jeep patriot latitude 4x4 which is my hearts desire and a lease worked better for us because of our financesand negative balance and I believe a lease would have helped us and two in a marriage have to agree .My wife and me battled it and we never purchased the jeep Cheryl bitner was so patient working with us I have to say over and above and of coarse I still want that jeep patriot latitude .

mark4667

10 de abr. de 2015

We worked with Don Harmon in buying our used car. when we went there to see what they had we didn't intend to buy that day. But Don was very friendly and did everything to keep us in the price range that we needed to be. He was friendly and didn't pressure us like most dealers do. He didn't care about the sale but, about us and what we needed and what he could do to make sure we got a good reliable used car. Like I said earlier we had no intention on buy that day but, with his help and the help of the rest of the staff we left with a 2008 Buick. They are not like any other dealership that I have ever been in. I highly recommend this dealership and Don Harmon to anyone that is in need of a new or used car. I will go back to them the next time I want to car shop and I think you should to.

jmj4567

23 de ene. de 2015

Bought an 07 commander from Steve at Buchanan auto park. Very clean quality cars. Exceptional customer service from beginning to end. Very friendly, great price and even followed up a few days later to make sure we were satisfied. Highly recommend this dealer.

Girlshunttoo

22 de ene. de 2015

There was a car we found on cars.com and saw these reviews and were slightly concerned. However, from the moment we walked in we were greeted warmly by all and our saleman Steve Price who was simply amazing. He listened to us and was so nice and helpful. After going to several dealerships over the yrs this was a refreshing experience. The financing part went smoothly and we left with a new car. The whole gang there is very nice and I highly recommend these guys and when we need a truck we will be back!

vince and tamie

17 de ene. de 2015

vince and tamie 10/16/2011Reason For VisitSales (New) "My wife and i purchased a van here last year and again we..." My wife and i purchased a van here last year and again we got great service from max and chuck on a 2011 jeep patriot which was my dream unit i wanted one i liked the looks ride and everything about a patriot anyways we got a good deal which is in our budget chuck and max are so cool this dealership makes us feel like they are family!we may not buy anymore cars for awhile but when we do its buchanan for sure. Customer Service Quality of Work Friendliness Pricing Overall Experience

RamMan

31 de dic. de 2014

I've had my Ram 1500 Big Horn EcoDiesel for a couple months now, and I am totally pleased with it. I recently took it for a 500 mile run from home in south-central PA to visit family in far-western PA, and after going back and forth over the mountains (not on the turnpike), I averaged 28.6 MPG. There was no lack of power on the hills, either. The eight-speed transmission is so smooth that you have to be watching the tach to see that it has changed gears a lot of the time. My dealer installed options were installed in a timely manner and are functioning as designed. No other services have been required, to date. It isn't cheap, but I feel that it is a good truck for the long-haul.

Jbrookens18

21 de oct. de 2014

My experience in purchasing my truck was pleasant. The dealer worked to help me purchase the truck I wanted at an affordable price. They were straight forward in answering any questions. I feel I purchased the truck at a fair price and was given fair value for trade in.

StephyGelwicks

6 de oct. de 2014

Mike and Daniel both were amazing to work with. I would definitely go back. I have already told several friends about them and the wonderful service.

Jeff Cumana

2 de oct. de 2014

Even when I think I kinda gave them a hard time with my case they tried to get me a good deal. They were very friendly. Thanks MIke Bowman.

mbishop2890607

30 de sep. de 2014

Mike Bowman was an excellent salesman. Very friendly and great to work with. He did a great job without being high pressure. I appreciate the time he took working with me on my purchase. The sales manager also did a good job helping us get a good deal on our trade in. His time and effort is greatly appreciated as well.

joshuajakob

7 de sep. de 2014

Most of the management team here are veterans! As soon as they found out that I was a Marine (disabled), you could tell they really were working hard to make things happen. I would say to anyone looking to purchase a nice truck or other vehicle (I bought a Ram 1500 Big Horn SLT), before you think you cannot afford it, give them a chance. Got way more truck than expected and am very happy with the price! 2K plus under TrueCar's "best pay" pricing!

dave7967

21 de ago. de 2014

Rxcellent sales team work hard to get in my new jeep had a problem at first but was resolved good dealership would recamend to a friend

bjcoll

4 de ago. de 2014

Cheryl worked with us to find what we wanted in a new Town & Country touring van & explained every item on the van in detail. We have been to other dealerships & Buchanan was the best to deal with. Cheryl was the best salesperson we have worked with over the years of purchasing vehicles. Betty

No Fan of John Williams or Dealer

2 de ago. de 2014

Received call and visited the 11582 Buchanan Auto Park in Waynesboro, PA. Dealt with a John Williams who knew what I was dealing with from the start. Convenience me they could get me a better deal than what I had. Even with my handicap I sat there for over 4 hrs waiting. Promise to call before they close or next day with a answer.After no call about 10 am I called and was promised a call back. No call ever happen. Two days later I called again. Higher price and down than what I had. Mr. Williams is a con artist and liar. I wasted 2 days and no return phone calls on a false promise

brandy.hargett.3

24 de jul. de 2014

Mike Bowman is very nice, helpful, and kind. Even when he was very busy, he took time with his customers. The only thing that could have been better is the vehicle could have been detailed better. Over all Buchanan is one of the best car dealership I have dealt with. I will recommend Mike Bowman to everyone.

Jenniferjdg

10 de jul. de 2014

Professionalism started from the very beginning. How they dealt with us over the phone is what made us drive 3 1/2 hours for this vehicle. Other dealers were extremely rude. As for this team of used car sales professionals, they went above and beyond. They stayed later to help us with the car and got us a great interest rate. We were extremely satisfied. Thank you for all your help. When I am ready for my matching Jeep I will return. Shafer Family

tdutton

4 de jul. de 2014

Mike was good to work with and I felt like we got a fair deal. Definitely will recommend to others looking for good used car

hbczfer

16 de may. de 2014

Cheryl was very thorough and knowledgeable, when covering the various options and features on the vehicle. Her professional approach made me very comfortable with the overall experience. After going through the review of the vehicle I was very comfortable with my decision to purchase the 2014 Durango.

DrMcc

13 de may. de 2014

I had a good experience with the salesman and the Dealership. Good discussion concerning the car I eventually purchased. Mike mad my wife and I feel welcome at the Dealership.

Roby G

8 de may. de 2014

they had a ad on cars.com about a truck that I was very interested in,called the dealership and got the run around, had a friend go to the dealership and he got the runaround, just not real happy with them, after being in the car business for 36 years, its just not the way to handle a customer, still not on the lot, nobody at the dealership knows anything about the truck, jeesh!!!!!

heatherarestad

19 de abr. de 2014

My husband and I could not have been happier with the experience we have had this last week at Buchanan Auto Park. JT was very friendly, knowledgeable, and helpful. The finance team not only found us the best deal that day, but brought us back twice because better interest rates were found, which then made our payments lower. This blew our minds, the sale was done, we had bought the van, and were perfectly happy, yet they kept working our file and making sure we had the best deal possible ~ now that is GREAT customer service! We do have one glitch with the van, but the service department is already on it, ordering the part and going to have it fixed as soon as they can. To be honest, we were not 100% thrilled the last time we went and got out 2007 Caravan, felt that the finance part was a bit long and they didn't communicate well as we waited, but went back to the dealer because we like the product so well. The overall mood of the dealership has changed and improved so much, we could not have been made to feel more comfortable and assured about our purchase. Thank you to everyone, especially JT, for making this such a great experience!! We will be back in 35 months since we chose the "Buchanan Better Way" purchase and can't wait to see what you will have for us then!

garmad123

16 de abr. de 2014

Worked with Mike Bowman, he fought to get the deal I wanted with a friendly attitude and persistance.would recommend him to service anyone in the future.

Tip51

16 de abr. de 2014

Michael was very helpful and plesent with the deal that was made. I would recommend your dealership and Michael Dyarman to friends and family members.

farchief11

15 de abr. de 2014

From the moment you arrive till the time you leave, employees are friendly and concerned over the reason you are there.Everyone (Bar none) makes you feel like you are part of their family. What a great team of Professionals.

LMCastle

14 de abr. de 2014

Found Buchanan online to have the best selection of Wranglers on their lot. Arrived late Saturday afternoon to Buchanan Auto Park and was introduced to JT to start working on what I was looking for. JT asked me specifically what I was looking for within the Wrangler family. He never diverged from what I wanted, pulled a Sahara from the lot to go over & for me to test drive. Went over initial numbers with me, including giving me a very fair price on my Cadillac I was trading; the only waiting I did was due to being 2nd in line for finance behind another customer. JT then took the time, even after the dealership had closed for the day, to connect the BlueTooth in my new Sahara to my iPhone before pulling out of the lot. The entire process was very smooth & relaxing. I purchased the exact vehicle I wanted at an awesome price. I couldn't be happier! Thank you!!!

johngadomski01

9 de abr. de 2014

I was very pleased from the time I entered the dealership to the time I left. The whole sales team worked very hard to give me the best price and customer satisfaction. Thank you Kurt for keeping the process moving.

bob_meier

6 de abr. de 2014

great experience love my new car would tell everyone to buy there im so happy with every thing i will buy from them again when i need a new car

haasjb

30 de mar. de 2014

John and I went to look at the 2014 Jeep Wrangler Sport, John had been in touch with the dealership and received a email from Chuck Buchanan. Had made an appointment for 1:00 PM. Becky Carr assisted us as soon as we entered the dealership, pulled up the information that Chuck had entered and took us out to show us the jeeps... She was a wonderful salesperson and definitly knew her product.. We went for a test ride... between Chuck and her the deal was fantastic, and we ended up going home the same time driving a brand New 2014 Jeep Wrangler Sport, we had wanted running boards, which they installed immmediately before we left.. Service was excellent and Chuck and Becky were the best...... word of mouth will be noted everywhere we show off this great jeep... Funny note, we just went to look.......

marty4prez

29 de mar. de 2014

My wife and I were dreading the "car buying process" and had put it off for a long time. We had not bought a car through a dealership in close to 20 years. We started at Buchanan Auto Park to test drive a few cars and had no intention of buying until we were confident we had exhausted all of our options. When we arrived we met the Sales Consultant Dan Langley. We gave him a general idea of what we were looking for. We thought we were going to be interested in a small SUV or crossover and thought they may make a good family car. Dan was very patient and took the time to show us every single car that we pointed to. We made multiple runs back and forth to the office to get different sets of keys. He was very knowledgeable about every car as well. Once we told Dan we wanted to really take our time and drive multiple cars he informed us that through the "family" of Buchanan Dealerships who could get any car to the lot for us to try including from their Subaru dealership on the Eastern Shore. We were impressed. Once we test drove and saw the space in the mini-vans we decided to go that route and Dan went over and let us test drive every one on the lot and was willing to bring in others if we needed. At no time did Dan "pressure" us. As a matter of fact he was very perceptive of when he should step away so my wife and I could talk in private. He was very respectful of our price zone and did not ever try to talk us into anything he genuinely did not think would interest us. Once we decided on the car to purchase we had to "negotiate" with Rob (Sales Manager). I say "negotiate" because Rob too was also very respectful of our price limits and did not pressure us or present us with anything that was not in our limits. We told them what we wanted to pay, Dan and Rob came back with an offer including the financing that was very fair but we hoped to come down a little. They agreed to come down to what we wanted (which was very close to original) and we had a deal. There was never once any pressure or "tough negotiating". They gave us a fair offer and even sweetened the offer for us without pressure. It was very pleasant. I had also done a bit of homework on the Market Value and feel they gave us a terrific deal with the original offer. Once we had a deal we went with Derek in financing. By now it was well past closing and we have 2 children (8 and 5 year olds) and Dan and Derek stayed late and entertained the kids while we got the financing paperwork taken car of. The entire staff was terrific having our kids in their offices for multiple hours. They gave toys and kept them entertained. Dan was very diligent, knowledgeable and respectful. I would recommend buying a car at Buchannan Auto Park and highly recommend talking with Dan Langley. We honestly felt we were treated well and got a great deal.

JLT14

27 de mar. de 2014

Becky helped me through all aspects of buying my new beloved Jeep Grand Cherokee. She found the exact car I wanted and sold it to me for a price that was much better then other dealers offers ($2000.00 better). I never felt pressure to buy and she explained everything about the payment options and financing. She went over the whole car to explain every detail of its advancements and systems. I felt like I was buying a car "with" my best friend not "from" a car dealer. I would recommend her to anyone thinking about buying a new car.

EmilyKing

17 de mar. de 2014

I called the dealership after a few friends went there and bought vehicles. I spoke with John over the phone after being approved by roadloans, he stated he could get a me a better rate some where else, he did that! I got the car that I wanted and Love it! Thanks John, I will definitely recommend you and your dealership to others.

Rachel Combs

14 de mar. de 2014

My salesman was John Williams he was very down to earth and very helpful and pused to get what I wanted. This is the 2nd vehicle I've bought thru this dealer and they are great!

jrudy2069

11 de mar. de 2014

A lot has changed over the years, especially when it comes to buying a car. It used to be you would see the price of a car, and then haggle on the price (which I absolutely hated), and then go inside to work out a deal. Now everyone seems to throw the cost of the car out the window, and the new question is "how much do you want to pay a month". Next thing you know you have a low monthly payment but never took the time to see what you were actually paying for the car. I found working with Cheryl to be a breath of fresh air. I had already went online and found the car I wanted, and it was located at this dealership. When she greeted me I told her exactly what I wanted. I then told her about the internet pricing I saw and she asked if she could get me that price would I be purchasing the vehicle. I told her yes, we went for a test drive, we went inside to do the paperwork, and I drove home in my new car. It was probably one of the best experiences I had when purchasing a vehicle, if not the best, because I didn't have to put up with all the nonsense that seems to go along with buying a car these days.Thanks,Jack Rudy

srhepfer

11 de mar. de 2014

John is awesome! He went above & beyond to help both my daughter's find nice vehicles! Derrick was also great! I'm sure we will be doing business again in the future! Thanks guys! =)

Dustina2011

11 de mar. de 2014

I went to buchanan just looking, i went back the next day leaving in my car. John Williams was very helpful and worked with me finding me just the right car!! About a month later he helped my sister as well!

dhepfer

9 de mar. de 2014

John was very helpful and have me a few cars to pick from and we went from there. He got me in the car of my choice the night I went there. He knew what he was talking about and was friendly to my family and I.

jshillin

15 de ene. de 2014

I had a very good car buying experience at Buchanan. Both Sales girls I worked with were super friendly and did everything they could to answer my questions and assist. They had a pretty good price to start with rebates, but were still above my bottom line for the total cost. It ended up taking some time on the next day for them to meet me where I wanted to be on price, but they did!. I just got home from having a factory Remote Start installed by Buchanan that was part of the deal. I will definitely do business with them again.

cooljwr

26 de dic. de 2013

My overall experience with Buchanan Auto Park in Waynesboro, PA was an excellent one. Becky assisted me on several occasions answering questions over the phone and the same day I came in and was assisted later that evening by Mike and Chuck. Both associates were friendly and very knowledgeable. They even stayed after hours to ensure all my questions were answered before leaving with the truck (for a day test drive) I ultimately ended up purchasing this week. Becky worked with me to ensure I had every detail of the many features and gadgets my new Dodge Ram 1500 has to offer. She helped me sync up my cell phone, answered many of the new technology feature questions I had and simply helped make my buying experience a nice one. All three associates showed concern about making sure I had all the answers to my questions in order for me to make the best decision for me. I would strongly recommend Buchanan if you are in the market for a new car or truck. Additionally they have a nice used car dealership nearby if you'd prefer a used vehicle. I've owned many new cars, used cars, trucks & SUV's (trucks, cars, vans, SUV's, sports cars, etc) during the past nearly 20 years, but have never returned to any of the same dealerships for a second purchase. I can honestly say that the overall customer service and knowledgeable associates at Buchanan Wowed me enough this time that I will without question be back in a few years to buy another. I've also found a good place for my new Dodge truck to be serviced! Thanks Becky, Chuck & Mike for making my experience a pleasurable and easy one! Happy New Year to you and your families. Jeremy

audifrogred

26 de dic. de 2013

Started dealing with Max Million and was friendly and a nice guy but the closer we got to the deal the less he wanted to do for us and then tried pushing the sale on us even though he knew we weren't happy with the whole package. His words "Just take it". I guess they get pressure from higher ups to sell but that didn't set well with us. He got mad when we turned down the deal. Then his manager geared into us as well. No place to buy a car.

ABaird

24 de dic. de 2013

Cheryl and everyone at the dealership was very friendly and made us feel welcome. They had the vehicle and paperwork ready to go when we arrived as agreed on. The facility needs a serious make over as it looks like its from the 1970s.

LJKahn

11 de dic. de 2013

I ordinarily do not complete surveys like these, but the service and prices at Buchanan were so exceptional, I felt compelled to do so. First, the pricing on the new Durango and Ram that I purchased (both vehicles) was thousands of dollars better than anything else I found in NJ, DE or elsewhere in PA. The sales force was ZERO pressure - simply showing me the vehicles I was interested in seeing, and leaving me be to look around and consider options. They were helpful and answered all my questions and their financing package could not possibly be beat. To top things off, they sent a driver to pick me up and bring me to the dealership to get the Durango when I was ready - this represented an 8-hour round trip drive for their driver!!! After completing the paperwork (which was well organized and a breeze), I was given a comprehensive tutorial on all the new features of the vehicle (which I needed), and then I was on my way. I was made to feel as though I was the only customer who mattered to them but knew this couldn't be true because of how busy their shop was. All I can say is that I was extremely impressed by the team there and doubt that I will ever buy another car from anyone else.

brucehann

7 de dic. de 2013

i liked the friendliness, knowledge that the sales lady had on the vehicle and how fast they got it ready for me and when i ordered running boards they made sure they got it right before they dropped it off to me.

BuckMar

5 de nov. de 2013

Cheryl Mentzer quickly responded to my internet query providing plenty of initial information. She followed up quickly and professionally with a phone call and worked around my schedule to arrange a visit. I was very impressed with her knowledge of the vehicle (RAM 1500) and financing options. Cheryl is one of the nicest and friendliest people I've met in a very long time and is a definite asset for Buchanan Auto Park. Cheryl did not apply any pressure and gave me plenty of time and insight to make my decision and yes, I did buy the RAM 1500 with the dealership provided financing (they beat my Credit Union rate!!). I would highly recommend Buchanan Auto Park and especially Cheryl to anyone looking for a new vehicle and I will be recommending Buchanan to my friends who I know are preparing to enter the new vehicle market soon. If the owners of Buchanan are smart, they'll hang onto Cheryl; she is a shining example of professionalism in the automotive industry.

farmall400

16 de oct. de 2013

Buchanan still feels like a family run/hometown dealership. The price on the website was the price I received without a bunch of add ons and such. It did take a little longer than we anticipated, but I haven't bought a vehicle in a while. Everyone was very friendly and treated me like they wanted my business. From Becky, to the finance guys, to the folks in the shop, and parts department, they answered my questions and did what they said they would do. So far everything has went real well.

Clayton

2 de sep. de 2013

I went to their dealership 2 months ago because they say they will not be undersold and they have they have the GUARANTEED LOWEST PRICE HAHAHAHA WHAT A JOKE!!!!!!!. I went their with my wife knowing what vehicle I wanted and was paying cash no financing. I priced the same vehicle at 2 other dealerships which were 1 hr and 45 min away instead of them that was 20 min away from us. Well after 4 hrs of sitting in their showroom trying to get them to match the other dealers price we ended up leaving without buying. The manager said that there is no way that they would sell that vehicle to me for that price and that I needed to go there and buy it from them and while I was at it buy 3 or 4 more and bring them back to him because it was to good to be true so that he could make some money from them. I even had everything in writing in a email from the other dealership and their price was on their website as well. Well after that rude statement we did go and we did buy the vehicle from the other dealer for $3000 less than what Buchanan wanted for same vehicle exact MSRP. So I figured I would try them again today so I called first and talked to the very rude Manager Chuck tried telling him I would come buy from them today if he would match the other dealers price. Well i received the same response If I could go buy it from them for that then I better do it and while Im at it buy a couple for him so he could resell them and make a killing. Wow this must be their response every time they get confronted with someone else beating their so called GUARANTEED LOWEST PRICE!!!! NEVER AGAIN WILL i EVEN CONSIDER THESE RUDE UNPROFESSIONAL PEOPLE AGAIN!!!!! I WONDER IF THE OWNER KNOWS OF THIS HMMMM PROBABLY NOT.!!

Bill Mechan

13 de ago. de 2013

Went there looking for preowned van. Went to the new car lot, instead of directing me to the proper place the salesman kept pushing the new models on me. He treated me like I was stupid for wanting a used vehicle.I was prepared to make a deal but I'll take my business elsewhere. let them do these tactics on people that don't know any better.

Woodduck21

5 de ago. de 2013

I have been hunting this car for months now but never checked out Buchanan's at all. Until now, and I sure am glad I did. I got on line, found the car that I wanted at the amazing price I wanted. I have bought 4 brand new cars in my life, but this was by far a better deal and more than I could ask for. Max was so helpful and the financing staff was so good about describing the details of the financing that I felt so at ease and relieved my searching for the car I wanted was finally over.I drove home in my new Chrysler 300C that same night after a two hour drive down. I would never hesitate to buy every car I buy from them, and have already told others about how they treated me. You were all wonderful to me and my son. Buchanan's and Max is who you definitely want to buy a vehicle from. Give them a call, now!!!!

Bpearre

22 de jul. de 2013

My wife and I recently purchased a 2013 Jeep Wrangler Unlimited from Buchanan Auto Park. Our salesperson was Cheryl Mentzer. Ms. Mentzer was very knowledgeable about the desired vehicle and was more than willing to work with us. Ms. Mentzer tolerated my wife's lengthy decision making on the color of the vehicle which was the longest part of the entire ordeal. All paperwork was completed correctly and in a timely fashion. Overall we had a pleasurable experience (as much as it can be when spending that amount of money), and would highly recommend not only the dealership but also Cheryl Mentzer.

BigDuck

5 de jul. de 2013

First met Becky when I drove onto the lot and was looking at trucks outside. She was informative, knew the vehicles well and did not pressure me in any way. On my second trip in we discussed options, looked at more vehicles and again there was no pressure. On the third visit we drove and purchased a Town and Country instead of a truck and have been very pleased. I took the T & C back into the dealership to have an accessory installed and I was treated like family. This was a refreshing change from the bum's rush other dealers give you. All in all it was a pleasant experience and I would recommend Buchanan Auto Mall and Becky Carr to anyone,, and already have.

jjoehar

26 de jun. de 2013

I just want you to know I just got off the phone with your VERY Rude Derrick up at the used lot across from sheetz and he stated no one will be helping me. I put 2 Grand down on a lemon that your company sold me. I have had my car in the shop time after time with in the month that I have own this 2010 dodge avenger. This is very unacceptable. My girlfriend Jessica Zeger and I have bought several Cars some from the new lot and some from used lot and have never been treated so badly. I have left messages with Chuck the GM who has not returned my cars. The only person who has even attempted to help with the car I just bought and pay monthly $340 was Kevin. As you see in the prev messages I have sent him a video of what is going on and have had my car in the shop several times. There has to be a way that you can buy out my lease and either return my $2000 that I put down or transfer the $2000 i put down onto another car at a comparable price and vehicle. Derrick told me that lemon laws do not apply to used vehicles and that is incorrect, there are laws like this and I am sure you know that. I will spread the word how i have been treated if this is not taken care of. I am currently in a rental under your company in which I was told to keep until someone resolves the issue and I am placed in another car. Your Customers should be treated with respect not treated like crap. My number is 717-331-7849 I will be working tomorrrow from 6-230 but you can leave a message or email. I need a response soon so I know what my next step is. Thanks Neal Harman

nanasecrist

20 de jun. de 2013

Max was very helpful and was able to locate the Jeep we wanted through another dealerWould recommend Him to anyone we come across looking for a car

gunnerwhite1963

5 de jun. de 2013

Although the experience started rough the first visit, everything worked out great on the second visit. Got a great Durango at a great price. Becky did a great job and exceeded our expectations. Finance guy was very nice and a joy to talk to. Overall we are very happy with our purchase.

kdessecker

5 de jun. de 2013

I had a great experience with Derek and John. I previously purchased an SUV in 2007 and also had a god experience. I visited Derek and John in September of 2012 and explained to them that I was working on some credit issues. Derek gave me some helpful advise in that area and John kept in touch with me overthe last 10 months giving me updates on new vehicles that came in. they stuck with me through the entire process and made my Camaro possible! Thanks guys.

pkbaran

2 de jun. de 2013

Great dealership. Staff very personable and worked to make us happy. Treated us as valued customers. No pressure and waited to sell us the car we wanted.

Reidtam

27 de may. de 2013

Cheryl walked us through the buying process step by step. We first test drove a vehicle with her and then upon returning to the lot her first question was, "Does this vehicle have everything you were looking for, or is there some other things that you would need or want?" At that point we told her a few additional things we were looking for, but said that we wanted to remain within a certain price range. She promptly spoke with her manager to see what other trucks were available with the options we were looking for. She found us a truck with the options and within the price range. Cheryl made the process of buying a car pleasant and enjoyable, our teenage daughter was with us that evening and Cheryl talked with her as though she was an "old friend." We would highly recommend Buchanan and Cheryl to our friends for a pleasant car buying experience.

nancyhammell

13 de may. de 2013

A 5 all the way: staff was courteous, friendly and hassle-free. I knew what I wanted when I went in, took a test drive, filled out paperwork and walked out with my new car in just over 2 hours.

courtneyseal10

27 de abr. de 2013

I've purchased my third Jeep Wrangler from Buchanan and I have always left satisfied. This time was no exception. Max was a very good salesman who walked me through every process and made this purchase that much easier. Great customer service...very friendly. I am extremely happy with my purchase and will definitely return back to Max in the future. Thanks again!

TrudyHoffman1

24 de abr. de 2013

James did allot of the final paper work after the sale. He stayed after hours and did a quick but great job! He really new his stuff! He was a very friendly fella! Sincerely, Rich and Trudy Hoffman.

tmorrow67

20 de abr. de 2013

We had a poor experience before with this dealership and actually was not going to return. We decided to give them a try again and we can say that Cheryl Mentzer did an outstanding job of winning us back and doing her job. I will say that the overall visit was long and would suggest another business/finance manager be available to help speed up the process.

123ert

3 de abr. de 2013

I went in to take advantage of an advertisement that was in the Herald Mail. Several people came together to find the car I was looking for and at the right price. The car exceeded my expectations. I am very pleased.

KimNichols

1 de abr. de 2013

Cheryl knew a great deal about the car we wanted to purchase and answered all of our questions we had about the car. We were very pleased with her.

Joshuatree

23 de mar. de 2013

My Chrysler town and country was in 6 times within a 45 day period at one point they repaired the wiring harness and within 120 miles my transmission went back into limp mode. They never return phone calls when they tell you they will. It took them twice to fix the seat belt so the air bag light would turn off. They over charge us for a tire repair.. Left several messages for Todd Renfro without him returning our call. After picking the van up after it's last time in the shop they would not guarantee the repairs.

emma2012

16 de mar. de 2013

There is not enough room on this page to explain the nightmare that we experienced buying a vehicle form this dealership. We were told numerous lies from the beginning, I will NEVER purchase another vehicle from this dealership again. Phone calls are never returned , tags from our trade were left laying on salespersons desk for three months without a phone call, we were under the assumption they were being returned to the MVA since they were not given to us only to receive a letter from MVA asking for the tags and proof of sale. After numerous calls we were finally told to " come pick them up" they had no idea who they belonged to, what a joke. This dealership cares about one thing only and that is MONEY!!! We were also looking at a similar vehicle from another dodge dealership that we were going to purchase and Buchanan gave us a better deal and told us they would return the van to the other dealership and pick up our trade. That never happened either, they were to busy. We were threatened by the other dealership and our trade was plowed in with snow and damaged. This was the worst buying experience that we have ever had. i could go on for pages on how we have been mistreated but its just not worth it, no one cares not even Dodge Corporation, they got their money and that is all that matters!!!!

Ziggy21800

19 de feb. de 2013

Our experience with Max at Buchanan was phenomenal. Due to previous experiences with "car salesmen" we don't buy many cars, but tend to keep the ones we have. The entire staff was extremely helpful, no pressure at all, they never rushed us, and let us choose what we wanted, not what they wanted us to have. I have and will continue to recommend this dealership, Max in particular, to everyone who is considering a new car purchase.

Jules1220

17 de feb. de 2013

I went into the dealership in hopes to drive away with a vehicle that I could fit my entire family in. Max Million was able to make that happen. I couldnt have asked for a better experience. Thank you Buchanan Auto and thank you Max I LOVE my Journey!!!! Julia Hagerstown MD

J10E15B48

13 de feb. de 2013

What first brought us to this dealership was the service department but over the last 3 years we have also had dealings with the new and used sales departments. Most recently, I bought/leased my second car turning in my 2010 leased Dodge Journey and leasing a new 2013 Chrysler 200 Limited S. My sales person, Max Million, has given me excellent care in meeting my needs as well as my wishes by meeting with me several times and calling when when appropriate to give me updated information. It is this kind of sales that has kept us coming back as well as knowing that the service department also does excellent work in following through to meet our needs. The paperwork was seamless and done as quickly as possible which also was greatly appreciated.

jennyt25

11 de feb. de 2013

We looked at several Jeep dealerships in a three state area looking to purchase a new Jeep. Buchannan was the only dealership that actually took the time to ask us what we were looking for. Jason was very helpful in helping to explain the advantages and disadvantages of the different models. Everyone we came in contact with in this dealership had a positive attitude and seemed to really enjoy their work. The finance department was most helpful in helping us secure a lender and expiditing the paperwork. This team of people worked hard to help us and made us feel as if we were the most importent customer they had. When the time comes to replace this car we will be back to see them. We have already recomended them to several people. Buchannan Auto Park keep up the good work. we will see you later.

mbrc99

10 de feb. de 2013

I went to this dealer looking to replace my 99 jeep wrangler with 200,000 miles for a new Jeep that could more easily hold two kids. When I sent an email query, I was immediately contacted and had a convenient appointment set up. When I arrived I was treated in a friendly and professional manner. The first thing my saleswoman did was sit down and discuss what my needs were and what I wanted. From there she set about finding what worked for me. Not once did I feel pressured to buy, or treated like I didn't know what was best for me. It was freezing cold outside that day, but bless her heart, she still managed to find all the vehicles I wanted to look at, and provided me with an honest answer for every question I had. The staff was very knowledgeable, and after I had made my purchase, I was introduced to the service manager along with other key employees that will assist in future services. I found it to be a very relaxed purchase, the whole process of looking at cars, going over payment plans, and them handing me the keys took a little over two hours, very different from when I bought my wife's ford fiesta from a different dealer the prior year. I'm very pleased with my new Jeep Patriot! I would recommend anybody in the Waynesboro area looking for trustworthy dealership to at least stop in or send an email query to Buchanan auto park. I doubt very much they would be disappointed.

hammerinhokie25

6 de feb. de 2013

I worked with Jason and Kevin in purchasing a 2013 Ram 1500 Big Horn crew cab. Jason and Kevin worked very hard to get the deal done. I got the truck that I really wanted for a price that I could afford. I visited several dealerships while searching for a new truck. I could tell when I visited Buchanan the first time that the staff really wanted to sell me a truck and that's what I was looking for in a dealership. Most of the other dealers I visited seemed uninterested in me as a buyer. I wanted someone who really wanted to work with me and get a deal done and that's what I found at Buchanan. I am extremely happy with the truck, the price, and the whole process of my purchase. I have recommended Buchanan to several friends and family members and when my wife's vehicle is paid off, we will be going back to Buchanan. Buchanan's website and pricing is what got me in the door...

Lynne16

1 de ene. de 2013

I was very happy with the overall experience. Everyone was friendly and very helpful. I felt that I got a very good price on my 2013 Jeep Compass. I will recommend them to my family and friends.

lostdreamweaver

3 de dic. de 2012

Went to Buchanan looking for a Wrangler Unlimited 4 door. They came through with the price and payments to fit my budget where other dealers failed miserably. This is the third Jeep I've bought from Buchanan and I know from now on I won't bother to visit the other dealerships. Buchanan will be my first and ONLY stop.

briankaspick

8 de nov. de 2012

I recently purchased an 09 Dodge Ram from Buchanan Auto Park. I must say that I was very impressed with the level of service and the quality of the deal that I got. I shopped around at several other dealers and kept getting low ball value for the trade in of my nissan Xterra. I spoke with Leroy on the phone and he told me that they had what I was looking for. Leroy did a great job showing me trucks that were in my price range and did a great job showing off the features of each truck. Buchanan gave me great trade in value for my Xterra. Derek did a great job working to get me a great truck with payment where I wanted them to be. Overall I had a great experience from Buchanan and would definitely purchase another vehicle in the future. I would like to thank Leroy and Derek for the willingness to work with me and get me into the vehicle I was looking for at a great price.

luchugh

3 de nov. de 2012

I have bought 3 new vehicles myself. Our nephew has bought or leased 6 vehicles from them. Out great niece bought a new car. We have never had a problem with Buchanan.When I had a problem with Len Stoler Chrysler in Westminster trying to cancel myextended warranty due to my Chrysler being totaled, I after a couple months wentto Buchanan and they took care of it in 5 minutes.I will recommend them to anyone.

Giamared

29 de oct. de 2012

Will do anything to get you into the dealership! Promising deals ect... Not afraid to waste your time by saying they will work a deal if you come to the dealership! I do not care that I could not get the deal I wanted, but do not appreciate wasting a 45 min drive twice on promises they can not keep! This is one of the worst experiences I have had with dealing with a dealership in the tri state area. Need to work on being straight foward with customer. I run a local store and know what customer service is! I have over 100 employees have over 10000 customer transactions a week! I definately will not have good things to share about buchanan dealership! I would recommend a drive to chambersburg or hagerstown

AbsolutelyAwful

24 de oct. de 2012

This was absolutely the worst car-buying experience either my husband or myself have ever had. First, the dealership refused to show us vehicles that met the parameters of the financing we had secured before shopping. However, they did show us a car we liked and secured different financing. We signed the papers at 8pm Friday evening and had to return the car by 2pm Saturday afternoon due to transmission problems. We were not offered an apology for our inconvenience, no loaner car, just a promise to repair the vehicle "first thing" on Monday. Therefore, less than 24 hours after signing the paperwork, I was without a vehicle for several days.The day my temporary tag was to expire, I called the dealership to find out what was going on with my tags. The salesman was unable to answer this and had to return my call. When he called, what he explained was that when the paperwork was completed that they had not bothered to add the $180 fee for tags into the contract and therefore we would need to bring them $180 before they would give us our tags. They refused to take responsibility for the error and tried to explain how all of these problems were our problems. They even tried to convince us that they did US a favor by not charging us a deductible for the repairs they made to the vehicle when we brought it back less than 24 hours after purchase. We will NEVER AGAIN purchase a vehicle from this dealership. The poor customer service and incompetence was astounding.

bbkb6

17 de oct. de 2012

This is the first car I ever bought. John Williams and Derek Lee Mann were very helpful, doing everything they could to make sure I got a good car. I bought a 2006 Chevy Cobalt, candy apple red from them. I have no credit history, which makes it even better. I needed a car within a week, and wasn't that hopeful that I'd get one without any credit history. But with their help, I walked away with an excellent car! It's affordable, gets 30mpg, and suits me perfectly. I am very thankful for their help,and happy with my new car

Ford12

12 de jun. de 2012

I bought a vehicle in April 2011, and I have not stopped fixing things. I have put so much money in the vehicle it's not even funny. Everytime I turn around I have to have something fixed. I think they knew it was a piece of junk when they sold it to me, but of course they are not going to tell you that. It was suppose to be clean, well it was not. I will NEVER buy from there again!!!

Jdsmitty10

24 de abr. de 2012

I have mixed feelings on my experience with Buchanan Auto. First off, I did all my price shopping/quotes through email/phone and plenty of dealers gave me prices. Buchanan Autos website says right on it Call now for special internet prices. Dont bother calling for prices, they will just tell you to come in and wont give you a price over the phone or email. I am not sure why their website says that but I couldnt get a price unless I showed up. I went to the dealer to order a Grand Cherokee just the way I wanted it with the promise of them beating out my best price I found through other dealers. Being a consumer and wanting the best price possible, I gave them a chance to beat my previous quotes from other dealers. When I got there, I expected a quick heres your price process.. Well, two hours later after they tried to lease me a vehicle at the price I wanted I finally had my order done for a purchase price I wanted. I did appreciate the effort to lease me a vehicle, but it was more of a waste of my time than anything. I did end up getting a price $200 less than a dealer five minutes from my house, Buchanan is about 30 minutes so I figured $200 is $200 so I ordered from them. Six weeks later the Jeep came in. The day I picked it up, it had rained two hours before my scheduled pickup time. I got there and the jeep had a lot of water spots all over it and wasnt real clean for someone picking up a $43K vehicle. I let it slide since it did rain that day(I would have had it pristine either way if I were the dealer/detailer). I got the jeep home and found damage on the window trim of the rear quarter glass area. Dings, scratches, nicks you name it. I got to looking closer and found scratches in the window(yes the window) and clear coat paint near the area also. I was not too happy that my brand new $43k Jeep had damage on it the day I brought it home and especially not too happy that a dealer would sell a damaged vehicle to a customer. I am not surprised they didnt notice it since they didnt take too much care in making the Jeep clean for me to take delivery anyway. I took it in to show them, Max my salesman looked at it. He agreed it was definitely some sort of transit damage(not the dealers fault) and got the manager to look(forget his name(Chuck?), oh wait he didnt even introduce himself or apologize for the issue). He acted as if it was not a big deal my $43k vehicle had damage on it and sent us to the body shop manager Doug. Doug looked and said the window and trim would need replaced and they could wet sand/buff out the paint scratches. So they ordered a new window and I made another trip there the next week to get it fixed(still not too happy my BRAND NEW vehicle was getting a complete window replacement and paint work done). Max threw in some slush mats for the troubles which I appreciated. I pick up the Jeep the next day and find they didnt fix 80% of the paint damage!! So, I got to take it back ANOTHER trip($200 savings gone by now). Doug at the body shop claimed he didnt know there was that much damage the day I showed him. He got me in and out and the jeep damage is 80% better than the start(can still see some damage that was too deep and some wet sanding evidence). It will never be perfect even if painted(nothing is as good as factory paint) so I am stuck dealing with an imperfect brand new vehicle. In the end I wish I went with my local dealer for $200 more since they were upfront with a purchase price through email unlike Buchanan. I had second thoughts from the start and after my experience I realize that $200 wasnt worth giving Buchanan the business.Pros:-Got the Jeep for $5200 off MSRP and $2500 below invoice which was the best price I could find in my area!Cons:-Wouldnt give me prices over phone or email even know the website says to Call for special internet prices-Manager(Chuck) was rude-Slow process in making a deal I thought was pretty much made over email-Detail shop is not very particular-Sold me a damaged vehicle

unprofessional!!

11 de abr. de 2012

I recently was looking at a used Caddy and was very excited to be getting out of my old gas hog of a SUV. I had been in and talked on the phone with Mike about the vehicle at least a half dozen times. Mike and myself had a appointment at 5:00 pm when i got off of work to finalize the deal. When I drove past on my way home to change after work at 3:30 the car was in the parking lot. When I got home, i called up my insurance agent and had them change over my insurance to the new vehicle and asked that they send it to buchanans fax line to be sure i could show proof of insurance. When i arrived at buchannan for my 5:00 meeting, the car was gone and Mike apparently had a family emergency. I certainly dont wish any harm upon anyones family but i find it just to convenient thats how it worked out. And this is all while my new insurance card is in their fax machine. Well needless to say i was not pleased, and when i tried to reach the GM in charge of sales, i was put through to his voice mail and did not get a response. I would think at least a phone call prior to the sale of the vehicle, or even a call to say " hey, just wanted to let you know that we sold the car". I did not put down any money but was never asked to either. I am also in sales and there is something called "the right to first refusal" if you are already in negotiations with someone. Call and cancel for all i care, but dont waste my time.

sbayphilly

9 de abr. de 2012

I BOUGHT A USED 2005 STRATUS IN JULY OF 2011 WITH THE HELP OF A COMMUNITY RIDE SERVICE WHICH HELPS LOW INCOME PEOPLE WITH JOBS GET TO WORK AFTER LOSING THEIR TRANSPORTATION AND THEN TO PURCHASE A VEHICLE. I INVESTIGATED BAP ON LINE AS I HAD NO TRANSPORTATION TO GET TO STORE AND EVEN WITH MY PROBLEM CREDIT GOT GOOD FEEDBACK. I INVESTED $500 (VERY HARD EARNED DOLLARS) AND THE AGENCY $1500 TO PURCHASE THIS VEHICLE.AFTER 2 WEEKS I NOTICED AN ODD NOISE AND MENTIONED IT AT A VISIT TO INSTALL A MANDATORY LOJACK DEVICE AND WAS TOLD THEY FOUND NOTHING, LEFT A MESSAGE FOR SALESMAN THAT I WAS STILL CONCERNED, BUT NEVER GOT A REPLY. AFTER 6 MONTHS THE NOISE BECAME LOUDER AND A FREIND WHO IS ALSO A MECHANIC SAID IT WAS WHEEL BEARINGS AND SINCE I HAD A EXTENDED WARRANTY I SHOULD TAKE IT IN AND HAVE IT CHECKED AGAIN. I ALSO FELT A FUNNY FEELING WHEN IT SHIFTED GEARS (LIKE TRANSMISSION SLIPPING). THE REPAIR DIVISION CHECKED IT SAID YES IT WAS WHEEL BEARINGS AND BALL JOINTS AND THAT THEY WOULD ORDER PARTS AND FIX, AS WELL AS A PROBLEM WITH THE DOOR LOCK. I WAS NEVER GIVEN A WRITTEN REPAIR ITEMIZATION ONLY TOLD IT WAS UNDER WARRANTY AND I JUST NEEDED TO PAY MY DEDUCTIBLE. WHEN I PICKED UP I STILL WAS GIVEN NO ITEMIZATION OF REPAIRS DONE,BUT I SAW A REPAIR WORKSHEET SAYING BALL JOINTS WERE NOT COVERED IN WARRANTY AND TRANSMISSION NEEDED WORK. I CONTACTED THE USED CAR SALESMAN AND GM AS WELL AS THE HEAD OF SERVICE ABOUT GETTING SOME SATISFACTION CONCERNING A CAR I HAVE ONLY HAD 7 MONTHS WHICH IS NOW FALLING APART, AND ONLY A FEW REPAIRS BEING DONE, AND NO ONE TELLING ME ABOUT WHAT WAS REALLY DIAGNOISED, NO ANSWER EXCEPT SALESMAN DID TRY TO GET ME IN A NEW CAR BUT I WAS TURNED DOWN. NOW 3 WEEKS LATER IT IS SOUNDING REALLY BAD AGAIN(I AM GUESSING THIS IS CAUSE OF BAD BALL JOINTS) AND TRANSMISSION IS DEFINITELYSLIPPING .

srgates

28 de mar. de 2012

Becky made our vehicle purchase a wonderful experience! Her spontaneous knowledge on the product was amazing! She never hesitated to answer any of our questions, nor did she have to seek answers from somewhere else. She followed through and delivered just as she promised. We will send anyone to her with high recommendations! We look forward to working with her again in the future. Our overall experience with Buchanan was excellent. I would be lying if I said the price was great because we all want it to be lower :-) Thanks Becky!! Gabe & Sheila

ldanne13

24 de mar. de 2012

Max and I met 2 years ago when I first moved to the area. However, I couldn't complete a sale with him at the time, I frequently stopped in to chat with him and browse his inventory. Finally, with the release of the 2012 Power Wagon, I fell in love with the truck and had to have it. Max knows Im the type of girl that doesn't take any crap, I know what I want and I know how to get it. He was very professional with me and my family during the sales process, and was also very honest! He got me a very reasonable amount for my trade and did everything he could to ensure all discounts and incentives were applied to my sales cost. Thank you Max! It's been an absolute pleasure finally doing business with you! I love my new Power Wagon!

areitta

23 de nov. de 2011

well I understand our credit was not very good ,but the car was new they put 600 miles on it .toyota gave free oil changes and tire rotation

notobuchanan

17 de nov. de 2011

As for customer service the two sales associates we dealt through were friendly and helpful. However, we actually had to deal through three different associates through out several visits which became confusing for the sales team. Additionally, the manager sent a new employee out without answering the question he had, he fed him to the fire in front of us. I can only give a '3' for service/work/friendliness because of the manager.As for overall experience I rate it as Bad. The vehicle I drove and liked was sold before I got there and I was never notified. I was expected to sign an agreement for a vehicle that was only mentioned between me and the sales woman. SERIOUSLY?As for price I HAVE to rate it as Very Bad. When we arrived to look at the numbers the manager came up with (given we knew our one vehicle had a few thousand negative equity) we were expected to pay over $31,000 for a vehicle with a sticker price of less then $24,000! And that was supposed to include cash back and incentives. RIDICULOUS! We were looking to buy two vehicles at the same time. Needless to say we didn't even bother looking at the numbers for the second vehicle.

vince and tamie

16 de oct. de 2011

My wife and i purchased a van here last year and again we got great service from max and chuck on a 2011 jeep patriot which was my dream unit i wanted one i liked the looks ride and everything about a patriot anyways we got a good deal which is in our budget chuck and max are so cool this dealership makes us feel like they are family!we may not buy anymore cars for awhile but when we do its buchanan for sure.

Leviathan0048

8 de oct. de 2011

After driving a 2002 Ford Focus for the last 9 years and with the odometer getting ready to eclipse 120,000 miles I decided it was time for a new vehicle. After hearing many great things about Buchanan Auto Park and with my brother's referral I gave them a shot. I was immediately impressed with the professionalism and knowledge of my salesman, Max Million. He made the transition from my Ford Focus into a 2011 Jeep Patriot 4x4 seamless. The customer service didn't end there. General Sales Manager, Chuck Bumbaugh, worked the phones with another bank after I had already signed my paperwork and got me an even better deal on the vehicle and all it took was a couple extra signatures on my part. The courtesy and customer satisfaction that I experienced at Buchanan Auto Park is head and shoulders above any other dealership I've dealt with. They have my business from here on out.

vince

1 de oct. de 2011

Max and chuck was so patient and worked with my wife and me on a deal when we couldnt make our minds up on the patriot it fit our budget and we was afraid to purchase after i was laid off from my fulltime job and now work parttime.buchanan is adown to earth home dealership.

carbuyerbeware

26 de sep. de 2011

In the beginning the folks were very friendly. They became less friendly in the price negotiation process. Granted, I may have been trying too hard to get them to understand a few points I was trying to make. The negotiations may have taken longer than they wanted. And, they became inflexible when unable to travel down the day they wanted me to close the deal because I was away on vacation. When I came back from vacation and contacted them to close deal, they said the price was now $3K higher. I then told them about a competitor's advertised deal (60 miles further) on exact vehicle (except for one option difference). Then manager emailed to get together on price. I tried multiple times to contact them to set up day/time to get together (in response to his email), but they wouldn't respond. I suspect they didn't want to entertain the competitively advertised price from another dealer. They seemed to start ignoring me when I inquired about the Lowest Guaranteed Price they advertise. I suspect their motto should really be: We guarantee the lowest price, but instead of the $1,000. if we can't meet the price, we will just ignore you. At least if they would've responded with not wanting to do business with me at that price, along with a valid reason, I could understand that. I can't understand why none of them would respond to me. After a couple days of their ignoring me (after saying about getting together on getting close to the other deal), the other vehicle was sold. So, I figured is that is the way Chevrolet treats customers, I not only would not deal with this dealership, but avoid Chevrolet all together. I've had much better experiences with other manufacturers.

petzler

15 de ago. de 2011

Darrell was able to finance a vehicle at a much better rate than expected, exceeding expectations. Previously rate was 18% but after multiple attempts and 2 weeks of continued trying found me the new vehicle of my choice at 1.9%/

l0ngh0rns05

11 de ago. de 2011

I have nothing but good to say about Buchanan Auto park as well as Max. First I enjoyed working with the Buchanan Auto Park because from the time we stepped on the lot Max was there, see if he could help us with anything, not trying to push something off on to me but curious about exactly what I wanted. So, we went into the office to talk about what I wanted the lot did not have exactly what I wanted. However, max found exactly what I wanted and got the payments to my range. I would recomend Buchanan Auto Park to anyone in the world. Also, Max was very helpful with all questions and explained the vehicle very well when they got my Jeep from another dealer. He is a great well rounded salesman with fantastic customer service. My experiance was great. Thank you very much Max.

clbelton

22 de jul. de 2011

We came to this dealership after getting some poor customer service from a dealer in our hometown. Max was knowledgeable, friendly, straight to the point and no bull kinda sales person. He didn't make us any promises, but one...to make this experience much better than our last....and that he did. He's very friendly, family man and he makes a person feel comfortable. Darryl, the financial wizard was great too. My husband and I were laughing the entire time with him. Our monthly payment was more than I had thought it was going to be, but still doable and it was refreshing that I didn't have to give my first born up, I could keep my arms and legs and I left with the shirt on my back!!! Not bad eh??? I would definitely recommend these folks to anyone looking to buy a car. Great experience! Thanks guys!

djwinst23

19 de jul. de 2011

After recently having a bad experience (they were idiots) car shopping at another dealership I was not feeling great about continuing my search for a new car. I found Buchanan Auto Park via an internet search of Dodge dealers in my area. All the employees I met there were friendly and professional. Becky's friendly personality instantly made me feel comfortable, and by the end the day I felt like I was talking to an old friend. She found me the car I had been looking for --- a gorgeous Toxic Orange Dodge Challenger -- and I did the paperwork to purchase it that same day. Her demeanor, along with her thorough knowledge of the car, made my experience a very happy one. I would definitely recommend her to anyone looking to buy a car.

krista82

14 de jul. de 2011

I throughly enjoyed working with Becky. She was every thorough and understanding about what I was looking for. As a single mother, it's very hard to get someone to understand your financial needs at times. Becky understood and helped me pick out what car was right for me. I will certainly recommend it to my friends and family.

vince and tamie

11 de jul. de 2011

This dealership has the best service department in the area our dodge caliber we bought at another dealership had a small problem they couldnt find and buchanan found our problem.

Jimbo1940

11 de jul. de 2011

Sales people were very frindly and very informed about the product. This is the second car I've bought from Buchanan Auto Park. A GREAT dealer and service Dealer

michellehollinshead

3 de jun. de 2011

Becky Leznar was awesome to work with. She took her time and was very friendly. She was very personable and nice to work with. Everyone was very nice at the dealership. They worked out great deal with me and I would recommend my friends anytime.

angiel80

23 de mar. de 2011

I was leasing an Avenger from Chrysler that I originally leased from Buchanan and that experience in 2007 was not a good one so i was hesitant to go back but I did. I was much more satisfied with the experience this time around. Max was the salesman I dealt with and he was friendly and made me feel comfortable. I told him what I wanted and he didn't hesitate to get me moving in the right direction. He wasn't full of bullshit and didn't try to sell me something I didn't want. The Wizard (the finance guy - don't know his name) was also great to deal with. He was very friendly and talkative to us during the process of getting all the paperwork signed. We were in and out fairly quickly and I left with exactly what I wanted and at the right price. My only suggestion for this dealership would be a new paint job on the inside and some new desks and chairs. The place does appear to be straight out of 1970 but the service was great. I would also give kudos to their service department and lube center. They are always very friendly on that side also and are part of the reason I decided to give this dealership another chance.

dmessen692

20 de mar. de 2011

Jay Lucas was our salesperson. He greeted us after a few minutes on the lot, my wife and I had been browsing the Internet and settled on a Dodge Nitro. We had never been inside or driven one before. Jay immediately took us inside, he did a short interview and then preceded to pull one up front. Before we got on the road, he went over the automobile starting with the engine, then moved around the entire auto. I found Jay to be very thorough he answered all of our questions and of course hilighted all of the pros to this particular auto.My wife although impressed with all of the wonderful options, thought the Nitro was a little small inside.Jay gave us ample time to discuss what we wanted to do. Their was no pressure, and we decided to do a 360 and move completely off of the Nitro onto a Wrangler Unlimited. Jay immediately pulled one up front and again went over the Auto starting the engine. I could tell Buchanan Auto group had a plan to the sales process and Jay followed it to the letter. I also found out that Jay used to be a service manager and knew these cars inside and out. He also seemed to care for us as people not just another sale to meet his monthly quota. After we decided on a Wrangler we moved inside to discuss what we wanted to pay for it.Jay knew I had experience buying cars and flat out asked me what I wanted to pay for the Wrangler. He gave my wife and I ample time to discuss this, after I wrote down my offer, he procceded to take it to the GSM. After a few minutes we had a deal. Now the real fun was about to begin, it was time to get financing. Jay knew from the beginning that our credit was less than perfect. Jennie from their Bankruptcy Recovery program had contacted us a week before and said we could qualify for a new Auto. I really didn't think we could qualify since our Bankruptcy was just discharged in December 2010. We submitted our application and per Jay's recommendation My wife, son and I went to Red Run Grill for Lunch. When we got back we went right in to Talk to Darryl Buchanan's finance manager.Darryl was very flexible during the process and gave us a great deal on financing and a great deal on the price of our lifetime warranty with Chrysler. I really appreciated the flexibility, and ease of purchasing our new Wrangler. This is a credit to the organization. Now I see why have Buchanan has been the #1 dealer for the last 6 years..I strongly recommend this dealer, and of course Mr. Jay Lucas. Happy buying....

hemilover

19 de feb. de 2011

We were upside down in the vehicle we were driving. We went to a couple of dealerships who told us it would be impossible to get a new vehicle without a large amount of money down to offset it or an $800/mo payment. This is when we visited Buchanan. The first night we went, coincidentally we arrived right after closing time. Becky came out and greeted us anyway and answered the questions we had that night. We returned a couple of days later when we had more time and bought our first truck that night! No pressure, no hassle, no gimmicks. We got the truck we wanted with the payment we wanted, as previous dealerships had told us was impossible. Becky was very knowledgeable and has a fun personality. I left feeling like we had been good friends for a long time! Actions speak louder than words and some dealerships will leave you high and dry when you buy a new car, you can tell that they care about the sale but not about you. This was not the case with Becky at Buchanan, you could tell that she really cares and not just about the sale, about what is best for you. When leaving the dealership an hour past closing time, she still made sure we knew every detail about every feature before we left. I wish I had visited sooner and will be sure to recommend all my friends! My rating is 10 out of 5 stars! :)

pearlmom2

13 de feb. de 2011

We were looking for a new Dodge Ram 1500 Outdoorsman truck and stopped here because of Buchanan Auto Park's large selection. We had never been here before. Ronnie greeted us and we went for a test drive. He did a great job explaining all the trucks features. We loved the truck so we went home to bring our trade vehicle back in with us. At this time Ronnie was helping some other customers so Becky stepped in to assist us. Becky was super friendly and great to work with. She was not pushy at all. In fact she got us the truck and payments we were looking for. I would highly recommend this dealer to friends and family. We will most definitely come back to this dealership in the future.Thank you Becky and Ronnie!!!!!!!Sincerely,The Pearl's

vladdcarr

8 de ene. de 2011

After several unwanted phone calls from the dealership I finally decided to go to the dealershp to see a new Jeep Wrangler. I was told they had several in stock. Once I arrived I was greated by Jay. I was already looking at Wranglers and had found the one I wanted. I asked him to get me the keys so I could see inside. I was informed that before I could look at the vehicle I wanted I had to come inside. Odd, but ok. Once inside it wwas more of an interagtion then them trying to sell me a car. I had to give them all my information, address, phone number and pretty much commit to buying right then and there. Let me remind you this is all BEFORE I was even able to look at the car that I had already found on the lot that I wanted to buy.At this point I had had just about enough. I told Jay that I just wanted to drive the Jeep and I wasn't giving them anymore information. Jay then went to the place where two other men were sitting, I assume to tell them that I wasn't happy with the game that was going on. This is when I first met Kevin. Kevin came down from where he was sitting and informed me that they needed all this information in order to find the vehicle that best suits my needs. I informed him that I had already found the vehicle that fit my needs and I didn't need them to tell me what kind of car I should buy. Enter Chuck. I guess he had been listening to the whole conversation from the "sales tower". (I found out later this is where the two managers sit, it is called the "sales tower") At this point Chuck informed me that if I wanted to do business with Buchanan I was going to do it thier way or I could leave. Not only was this said in a very condescending manner but I feel I 100% that he was trying to intimidate me into buying a car that I had no interest in just so they could make more money.Overall a horrible experience and I have no interest in going back to that place and being treated in the manner that I was. I would recommend everyone stay away from this dealership. I am also filing a complaint with the BBB.

brothercrum1374

7 de ene. de 2011

THIS PLACE ROCKS! I just bought my second car from the dealership, AND from the same sales person. I have gotten great finance both times VERY LOW INTEREST RATES to include 1.9%. They sell it the way they advertise it! No bait and switch here! We now own a Dodge Journey and a Dodge Caliber and they come so well equipped standard...and the ride is AWESOME...so comfortable and so safe & secure. They did for me what other dealers said could not be done. I could even compare the information they gave me with Kelly Blue Book and JD Power...straight forward and honest. They're also very kind as well as respectful. Beautiful cars and wonderful people, from the sales floor to the service department and parts department and wonderful financing people. I won't take my cars anywhere else for service and I guarantee you that I'll go to them again when I look for my next car.

rlmumpower

2 de ene. de 2011

This is the 4th vehicle that we have bought at this dealership. All personnel are friendly and work to get their customers the best deal possible. They are definitely focused on customer satisfaction. We are very pleased with our most recent buying experience. The vehicle that we wanted was not on the lot, but the staff did what they could to locate us exactly what we wanted. We are very satisfied customers.

mipmay

30 de dic. de 2010

I never thought I'd go back to this dealership after a miserable expierence 3 years ago. But I had leased a vehicle through them and the lease was up. I attempted to work with a local dealership Hoffman in Hagerstown, MD. 8 months prior 3 different times however, they were even worse and never followed up.The whole time Buchanan would call and ask me to come down and I really didn't want to, but 1 week before the lease was up I decided to give them a shot. I went online on a Saturday morning picked out 3 vehicles I wanted to test drive, called them confirmed the cars were on the lot and set up an appointment for 1hr later. When I arrived, Max E. Million (sales rep) came right out to greet me. We talked for a few minutes and he grabbed the keys to two of the cars. The first one he opened the door and I said nope not even going to drive it (had driven it before and still was not attracted to it). We went to the second one a 2011 Jeep Patriot Limited 4x4. I was imediately impressed. Max knew everything about the car and we took it for a spin and I fell in love. When we got back he asked if I wanted to drive the third SUV, or one exactly like it (as the one I picked was actually on the showroom floor) I said nope, lets do this one and see what happens.We discussed what I was willing to do he filled out the paperwork (quickly at that), and he gave it to Kevin. Within 20 minutes Kevin came back with "the deal" and it was within my budget so I said lets do it. Within 10 minutes I was in the finance officers office Michele Scott.I was prepared for "the hard sell" at this point believing that things were going way too smooth. When I sat down, Michele proceeded to tell me she had "great news" I laughed thinking "right great news what are you going to try to sell me now". I quickly responded unless its a lower payment its not good news. She said not only is it a lower payment, its a lower down payment and also includes GAP insurance and an extended warrenty for 100k miles / 72 months. I laughed and said whats the catch, and what happened different in 10 minutes. Simply put between the time I was at Max's desk and Micheles desk, another finance company had come in with a better offer which Michele presented to me. I was supprised and kept asking for the catch. LOL there never was one. I was in and out of the office within 2hrs with my brand new SUV.2 1/2 weeks later I got a bill from Chrysler for my old lease. I quickly called Michele, it was late she said she was sure that the bill had been paid but the person responsible was already gone for the day. She said she would call me back the next day, and she did first thing the next morning and confirmed it was paid. Later that day I got another call from Buchanan, my taggs were in. Phenonmenal as this was all during christmas week.I went drove down to Buchanan the next day and when I arrived AGAIN Max imediately came out to greet me, we walked in everyone was smiling greeted me so nicely and were just down right awesome. Max put my tags on and I drove away. All in all I don't why the drastic difference from 3 years prior, but Max, Kevin & Michele, and everyone on the floor and on the phone were fantastic and Buchanan is now "top" on my list and I will recommend them to family, friends and even strangers. Great JOB on turning this dealership around, my hat is off to whom ever took Buchanan Auto Park's dealership in Waynesboro, PA. from a rating of 0 three years ago, to 10+++++. Hoffman Chrysler in Hagerstown, MD take note not only did you drop the ball on me and lost a business opportunity. You were beat out by a dealership I swore 3 years ago I would never step foot in again.

Kelgri

14 de dic. de 2010

Sale seemed a little rushed and not willing to reduce price of a left over 2010. Dealer did not activate Sirus radio, I had too. All-in all Max is a great person and very knowledgable. we purchased a 2009 Dodge Ram truck and we will be back to purchase additional vehicles in the future.

Junkins

10 de dic. de 2010

Becky was fabulous to work with! If you go you have to see Becky, she knew her stuff and this was the best car-buying experience. No haggling, no games, no pressure; very upfront, everything in-house and super friendly staff. They want you to be saitisfied with your purchase. Will definitely recommend to friends and family!

nancyhill

7 de dic. de 2010

I am a returning customer and have always been treated well. I feel that I can trust all the the employees that I deal with as we've built a relationship. When considering a vehicle, I go where I feel that I am not being cheated which is why I will return to Buchanan again.I will return again and LOVE my new Jeep Compass. Thank you!

Frank B

6 de dic. de 2010

We have been going to this dealership for the past 10 years and have never had a bad experience. This past auto purchase was hassle free, they provided us with a great deal. We would also like to mention that their oil/lube center is well managed and provided a number one service.

james070404

3 de dic. de 2010

i am very pleased with this dealership the called me when i was looking for a truck they never messed around with me and it took a short amount of time to get approved for my truck. this was great. when i called for my symonizing appointment they gave me a day right away

jake70

27 de nov. de 2010

Looking to upgrade my '91 Corsica w/ a newer used car. I coach various sports and was looking for a good used vehicle to transport players and equipment. The dealership was having a black Friday sale and Becky had a smile on her face at 6am. She was very helpful in placing me in a new Dodge Journey w/ all the features I was looking for and the payments that I needed. Will definitely be dealing w/ Buchanan in the following years. Thanks to Becky and the Buchanan team for making by buying experience a pleasant one.

bleberly

23 de nov. de 2010

It was a very nice experience ... I took two test rides and he worked with me to give me all the features I was looking for in a replacement for my older T&C. He worked to getthe price (and payments) where I could manage the new vehicle. We will definitely return when we replace my wife's vehicle.

chamelon33

6 de nov. de 2010

We are so pleased with the service and quality that we receive at Buchanan and Max was so helpful with our needs and questions. We have bought two used cars there and came back for a new one because my husband totaled his car. I couldn't be happier with the sincerity and friendliness of Max and Michelle and all of the staff. We have a 2 1/2 year old and they were so good with her and she was kept entertained the whole time. The price was in our range and they helped us with all the extras that you can receive when signing the paper work. Whenever we need another car I guarantee you we will come back to Buchanan to see Max.Thank you Max!

gelsinml

6 de nov. de 2010

Other dealerships told me I couldn't get a loan until 3 years after my bankruptcy. Buchanan got me into a very nice 2008 Jeep Compass, that I had picked out as my number 1 choice. I traded a 2008 Chevy Colorado, 4wd pickup. Very good condition, well taken care of, it just didn't get satisfactory gas mileage. I was given a very fair trade-in value, and came away with a very economical car, also with 4wd, less mileage, originally at a 13% interest rate loan. I then got called back the next day, because another lender offered 9%, saving me $2000 in interest, and $30 per month in my payment. Never heard of that before! A dealership calling me back to save me more money. Plus they helped me build my credit back up from bankruptcy. Couldn't be more pleased! I will be recommending them to anyone I know in need of a new vehicle.Thanks to all!

mikeyp7141983

5 de nov. de 2010

We recently purchased a new dodge challenger r/t classic from Buchanan. Becky was the best! She went out of her way to make sure we got everything we were looking for. A lot of dealers would have tried to push us a car straight off the lot, but not her. She took the time to find us exactly what we wanted. We couldn't be happier and look forward to dealing with Becky and Buchanan for years to come. Thanks for everything Becky!Mike & Kimi Price

deblee51

31 de oct. de 2010

Ronnie was a great help and EXTREMELY patient and not pushy or condescending as I tried to make up my mine. I finally decided to try a new Challenger- and I LOVE IT. The finance manager- I apologize for not remembering her name was extremely efficient, professional and explained everything very well. Took it back for simonizing and they got it done in 3 hours!(they had estimated 4 or 5)Overall a nice experience.

GrandCherokee

27 de oct. de 2010

We spoke to Max 3 months before the 2011 Grand Cherokees came out and he knew more about them than anyone. He 'SOLD' my wife one before he had them on the lot. Since his knowledge of my Cummins Ram 2500 was so accurate, we started looking for a dealer with the Jeep meeting the wife's desires and after 4 dealers, found the only one in the area was right there at Buchanan's. When we first checked, someone else was supposed to be buying it, but we got it in the end. Max has been invaluable with his knowledge of the many many vast improvements of the Jeep and we will do our buisiness there as long as he is still there. Chrysler (Jeep) documentation lacks but this vehicle as fun as my 1969 Shelby GT-500 was!!! Max is worth the talk and Buchanan is worth the visit.

vince and tamie

27 de oct. de 2010

My wife and i purchased a 2010 dodge caravan in january!max million was so patient and chuck also even when we didnt know if we should buy a new van or not!And we are glad we got the van we love it! and we will come back to buchanan again deal!Hope max stays at buchanan for awhile!from vince and tamie martz

cgriffith

27 de oct. de 2010

Max was extremely helpful -- I told him exactly what I wanted and he made sure that I got it. I had contacted other dealerships as well and they were not as helpful as the sales team at Buchanan. Knowing that Max was looking out for me made all the difference. I will definitely be returning in the future for all my new car needs.

kamonahan

19 de oct. de 2010

I live in martinsburg wv but came all the way out to Buchanan Auto park after speaking on the phone to Ronnie Miley in sales. Earlier I had visited a local dealer in martinsburg regarding the car I wanted and walked away hours later very disappointed. I was hesitant to continue car shopping at that time, but made one more call. Even though Ronnie was such a pleasure to speak to on the phone, I was still a little reluctant to make the drive and chance another bad experience once I got there. Boy was I surprised! Ronnie was just as friendly, helpful and knowledgable in person as he was on the phone. I left with the exact car I wanted feeling great about the deal and the entire experience.

shatzjam

16 de oct. de 2010

Buchanan Auto Park had what they advertised in the paper and they were able to help us get the new Dodge Ram 1500 we wanted. Our salesman was friendly and helpful. He explained all of the features our truck had and filled out the paper work and had us on our way in our new truck in a time friendly manner. We will be happy to do business with them in the future.