Jake

17 de may. de 2015

First of all, buying the car took HOURS and for no reason because I had been approved for the loan within minutes. Never before have I ever waited so long for the paperwork to be completed by the dealership. After driving the car for a week the dealership called and said they FORGOT to have a Maryland inspection done so I had to take it back to have that completed. After a month of driving the car the dealership called and said they FORGOT to put in the paperwork for my Maryland license plates so I had to stop driving the car until they got them to me. I took the car in 4 times for a check engine light problem before they fixed the sensor that was causing it to come on...only after I threatened to take it elsewhere. I bought tires for the car from them, set an appointment to have them put on, oil changed, and front end alignment. FOUR HOURS passed they come out and said, we can't put the tires on, don't have the right tools, but we changed your oil FOUR HOURS for an oil change. Another trip up the next week and it took them 3 hours to put tires on my car. I get it home and notice they SCRATCHED THE LIVING xxxx OUT OF MY RIMS! I called to complain - it took the service manager over a month to get back to me about this. He only returned my calls after I called and complained to Chevrolet about him. Another two months passed before he set an appointment to have my rims redone. FINISHED WITH THEM! That was my 3rd new car purchased from them - never had an issue. Of course, they were Lynn Chevrolet back when my first two cars were purchased. They changed to Buchanan and went down the drain! HORRIBLE service, liars, smart mouthed employees who just really do NOT car about you being happy or coming back. I'm looking to buy a new truck now CRISWELL CHEVY HERE I COME. Buchanan may seem on the surface to be a good place....but you'll find out when you take your car in for maintenance or any repairs - DON'T WASTE YOUR TIME. I wouldn't recommend them to my worst enemy.

GMC TK

7 de may. de 2015

I rate salesperson Nikki Kline customer service, product knowledge, and representation of Buchanan Automotive as excellent in all areas. It was a pleasure doing business with Nikki, and Sales Managers Joel Rotz and Cody Reed as excellent.

6sp Buick Driver

15 de abr. de 2015

The atmosphere was calm and never pushy. The salesman, Greg Kovolenko, was one of the better salesman I have worked with when purchasing a car. He made it seem like you were using him as a tool to get the vehicle you wanted and not him trying to you use you to make a sale.

Carolyn 65

14 de abr. de 2015

We shopped around at first by phone and even visited our local dealer, Hoffman Chevy in Hagerstown. Our local dealer took our information and said they would find the car we wanted but we never heard back from them. Gary Borne at Buchanan called our home several times and offered his help to find the car we wanted. We went to see Gary and he was busy but sent us Don Harmon to get us started. We were made to feel very comfortable and Don started building our car. He put up with our indecision and questions and built our car and then proceeded to find our car for us. Cody stepped into the mix and located our car. Our finance was set up and our car was on the way. Our 2015 Mailbu is beautiful. Butte Red Metallic. Next Gary spent time with me showing me all the features. This is my first new car since 1979. Being 65 I was not up to the new car features and Gary was patient and very helpful. Great experience and it will not be our last. Carolyn J. Poole

aganoe91

6 de abr. de 2015

Buchanan Automotive was a fantastic place to buy a car! We felt so welcomed and appreciated! The buying process was super easy and hassle free. Our salesperson, Gary Bourne, made it feel as if we were buying a car from a friend and not just a guy in a suit and tie. Would buy here again without a doubt!

smith0216

23 de mar. de 2015

The absolute WORST experience I have ever had!!! Sold me a truck only to find out it 2 weeks later that it wasn't inspected, ran it around and burned half a tank of gas and didn't replace it, let the temp tag go until the last day and almost didn't have my plates. Employees are clueless and not helpful at all. I will tell everyone I know to stay away from this place. What a joke!!!!!

NotImpressed

4 de mar. de 2015

This dealership leaves a lot to be desired. They may have a great selection of vehicles but their service stinks. To begin with the salesmen did not know their vehicles as well as the salesmen at the other dealerships I visited. There was also use of foul language and rough behavior while I was dealing with them. They will not dicker. The price on the sticker is as low as they go. They also will not explain anything up front. If you want to know, you MUST ask. And ask again before things get answered. Some things I never got answers to or the answers they gave were incorrect. They also do not deliver what they promise. I was promised several things that never got done (air in tires, owners manual, etc) and several others that I had to repeatedly demand that they provide (like enough gas to make it off the lot - They give 1/4 tank. Mine was COMPLETELY empty.). You also have to watch like a hawk when you are signing paperwork. They will slip in things you may not want, such as extended warranties. You will need to repeatedly check paperwork and demand that they redo it. And watch out if the salesman happens to recognize you in a store several months later. I got an earful. My friend also had the same experience so this is not an isolated incident. Buchanan Automotive is definitely not a place I would recommend.

sharlyn76

14 de feb. de 2015

So we found out today how customers are treated who end up not purchasing a car here. Everyone is very friendly until you don't accept the overpriced deal that they offer then it's sorry can't help you and that's it. Funny how when we purchased our last three vehicles at this SAME dealership brand new we were treated very differently. My husband is at another dealership making a purchase right now. Buchanan Automotive has gotten our last dollar.

ldhyde603

8 de ene. de 2015

Do not be fooled by their initial friendly encounter. Unfortunately, after the initial 30 days following the purchase all of that changed. Greg Binder was the sales rep that sold us the car. Joel handled the financing. I purchased, or thought I purchased a vehicle from this dealership on 12/06/14. I was advised that all documentation was provided. The dealership was unable to provide me temporary tags at the time of purchase due to another employee locking the other employees out of the system. Therefore I drove off the lot with dealer tags. I was required to come back to obtain my temporary tags. I returned to the dealership for my temporary tags on 12/08/14. They provided me with temporary tags with a GTD of 01/08/15. I was advised that I would hear from someone once my MD tags were available for pick up. On12/30/14, over 3 weeks from the date of the initial sale, I was advs that the lender required Proof of Residency in order to process the loan. I faxed the requested documents to the dealership in a timely fashion. I called today, 01/08/15, to confirm that my tags are available for pick up. The dealership advs that they had not processed my loan application and it was retracted by the lender, so they could not issue my permanent tags. Additionally that there was nothing I could do and would need to drive the vehicle as is (illegally)until the matter is resolved. I explained that this would be illegal, they proceeded to tell me to call the dealership in the event that I was pulled over so they could explaing the situation to the officer. I explained that this is a family vehicle used to take my children to and from school and activities, as well as my main transportation to and from work.They refused over and over to assist me in anyway. My husband traded in his vehicle for this one. I requested a dealer tag, like they let me in the beginning, they refused. I requested a rental car in the interim. They told me they would rent the car but I would have to pay for itout my pocket, when this is their mistake. I was not told that my initial loan had been retracted at any time prior to the conversation I had today with the Sales Manager, Joel. I was not told prior to today that my tags would not be available for pick up this evening as previously arranged. I was not made aware of anything until I called to confirm they had my tags. I also spoke with another manager, named Cody, who also kept telling me there was nothing they could do even though it was their mistake, not mine. They advised me that since it was over 30 days from the initial date of sale (12/06/14) they would need to physically walk the documents into the MVA for processing and that it could now take up to 30 days from today to ultimately receive my tags. My first payment on the initial loan agreement was to be January 20th, which I dont know how that would be possible with the loan still not having been processed and approved by the lender, yet the dealer told me my due date would not change, but I am stuck with a vehicle with illegal tags. How can someone receive a bill on a loan that has not even been processed by the lender? When I called the dealer back in the afternoon after Cody told me there was one more option he could try, he advised me that there was still nothing that he could do. I then advised him that I no longer wanted the vehicle and would like a check cut for the amount granted in the contract for the trade in. Cody advisedme that he had my loan processed this afternoon and I would not be able to back out of the contract since the initial contract began over 30 days ago. They trapped me with a vehicle that is not drivable after today due to expired tags/registration, took my trade in, and told me to basically deal with it.

kreedchid64

22 de sep. de 2014

We stopped at Buchanan to get warranty service , even though we bought our Traverse at another dealer. On the way out we stopped on the new lot to look at the 2015 Tahoe. Even though they were ready to close Logan took his time to explain all the features the Tahoe has. We stopped back the next day and drove home with our new Tahoe. Logan took the time to explain how to use all the features our new truck has. This is the sixth new Chevrolet we have purchased, the first from Buchanan. I see many more purchases from Buchanan in our future. Many thanks to Logan , Cody and Joel for making our buying experience a pleasure.

Meggielynn

15 de sep. de 2014

I have had two recent experiences with this dealership and I could not be more satisfied. Logan was incredible as well as the rest of the team Joel, Cody and Kevin. They went above and beyond to assist me on both occasions. I felt like family, like the team actually cared about me and that they would do anything to help. I am forever grateful for everything that everyone did! You have earned a customer for life. I will also send anyone who is looking for a vehicle your way. You cannot get better service than this dealership. I am extremely happy with how everything was handled and I want to thank everyone for being so kind and helping me get a new vehicle.

Luis Andrade

6 de sep. de 2014

Went for a nice, affordable and reliable vehicle. Found it with no problem thanks to the help of Logan Besecker. Very friendly, helpful and corteous person. Thanks again.

hoyt0569

1 de sep. de 2014

I stopped at BUCHANNA GMC to look at a new diesel truck they gave me a very fair price but the wife and I decided that we really didn't need another diesel truck so I had them work me a deal on a very nice looking gas 1500 series an that is what I bought. they worked very fast and hard to get me in the truck first thing in the morning as I requested the manager even washed my truck for me to get out the door and be on my way to O.C. thanks guy I love the new truck

Equalzero

25 de ago. de 2014

Logan was the best salesman any car buyer could ask for. He went above and beyond the call of duty to give customer satisfaction. I've been buying new Chevys for 15 years and this was by far the best experience ever. If you need a car. You need Logan Besecker!!!!!

jrking

2 de ago. de 2014

I went to get me a new truck that is were I met Logan I told him what I wanted and Logan got the deal done with no problem easy folks to work with thanks so much JOHN KING ROOFING SIDING AND SEAMLESS GUTTERS

cdegrange

1 de ago. de 2014

We bought a Chevy cruze just a few days ago and can't get over how nice and friendly all the employees were. Logan Besecker was so helpful with everything. He made sure we understood every bit of the process and helped us get exactly what we were looking for in a vehicle. When we are ready to purchase another vehicle we will be going back to see him and have already suggested Buchanan Automotive to our friends and family.

tofastnova

25 de jul. de 2014

We wanted to trade a tahoe that isn't fuel efficient for a more efficient model. Jim worked and tried to get us into a very nice used cruise.But because we still owed to much on the tahoe we wern't able to get the payment we needed Jim went the extra mile trying to get us a deal.but we decided to wait and pay down the tahoe more and return and try again.this is a wobderful dealership and we look forward to buying our next vehicle from Buchanan chevrolet.

cait452

6 de jul. de 2014

I'm a 19 year old girl and this was my first time buying a car. I had an idea of the cars I wanted to look at, and Jim guided me in the right direction, which was actually towards the cheaper car. The employees are genuine and honest, and the process was quick and easy. I would be glad to do business with them again - I'm in love with my Subaru, and I got such a great deal on it!

recon

21 de jun. de 2014

Great customer service from Jim Ratcliff and Cody Reed. We looked at other vehicles but love the new Traverse. We can't wait for our next purchase in October timeframe.

krebert

18 de may. de 2014

I had received 2 or 3 phone calls about my Colorado, the caller was wanting me to consider trading it in or at least see what the Colorado would be worth as a trade. I had my truck in for service on May 12, 2014 and had left a note for the salesman who had called. He called me on my cell phone and we set a 6:00 appointment for my husband and I to meet and talk with him. When we got to the dealership he had a vehicle ready for us to drive after we talked a while. We had decided to consider a SUV. We drove the vehicle he had ready for us and then I saw a Black Equinox that I liked the looks of...we drove that vehicle and decided if the deal was what we were looking for we would trade in the truck. Oh, by the way the Colorado 2010 was my second Colorado and I loved them both.Ryan was very polite.....not pushy....answered our questions....understood from the beginning that we may not trade but he never let that influence the way he talked with us. All in all the evening was very pleasant and we came home with a 2014 Equinox which I have fallen in love with, as my husband has also.I have no problem recommending Ryan Edwards as a salesperson and I have no problem recommending the dealership of Buchanan Automotive. Thank you for a very good buying experience!

bigjim80

12 de may. de 2014

My salesman Jim Ratcliffe was very helpful and knew about what he was talking about i would highly recommend him and the dealership to anyone buying a new or used car Jim was not a pushy salesman either which is hard to find thank you Jim for getting me into my brand new cruze

Karl

11 de may. de 2014

Very nice used car trade experience at Buchanan. My old salesman had retired and I met Steve McCleaf while shopping the lot. He was very helpful in getting me in a vehicle that we were happy with. Also was very happy with the Sales Manager Cody Reed who helped us close the deal and get on the road.

kimmie1890

24 de abr. de 2014

My Buchannan experience with Jim and the Rest of the team far outweighed my expectations. I went in looking for the best deal for my trade in and got it. I have never traded in a vehicle that wasn't paid off before and was worried that I wouldn't be able to afford it. I was pleasantly surprised that I got almost 0 negative equity on my Nissan Titan. I didn't know what I wanted to buy, only what I didn't want to buy. Jim put me right in a Chevy Equinox and I fell in love. I was afraid I would be giving up too much with my Nissan and that I wouldn't be able to find anything that I loved as much. I hit the jackpot with this car. It has all of the bells and whistles that I wanted along with plenty of Space for my familynot to mention double the gas mileage I was getting on my Titan. This team knows what their customers want and were very willing to work out a deal that was beneficial to both them and I. The financing was painless. I will be going back to Buchannan for years to come and would recommend them to anyone.

to0Manyn3w

16 de abr. de 2014

Everyone I met was very friendly and helpful. I was greeted almost immediately by the sales associate Jim Ratcliff. He was vary helpful, asked the right questions and I think I got a good deal. When I picked up the vehicle he walked me through the ins and outs of the vehicle so I was comfortable taking it home. All in all a good buying experience.

truck2004

11 de abr. de 2014

The salesman, Jim Radcliffe, was very helpful in my purchase of a truck. He had an organized approach to present the features of the truck. He assisted me in setting the price for the truck. A pleasure to work with.

Miranda Rutter

2 de ene. de 2014

i stoped in to look at a used camaro,right away a salesperson came out.we talked,told him i was just looking. we went inside to run some numbers.he insisted i take it home over the weekend to see if i liked it. i told him "no", i didnt want to do that.so they droped the price,i still couldnt afford what they were offering and was going to leave. again ,another price drop but again still not enough.I said i was leaving,and again, another price drop.finally he got me in my price i needed.Did the paperwork and left.there were a few stone chips on it so he agreed to buy me the touch up paint.(which was nice). i took it home and found the bottom of the airbox lid was broke,so i ask him if they could get me a new one. i was told it was on them and they were ordering that for me. since then i got the run around from service, parts,salesman.nobody wanted to deal with me.and still i havent had them replace it.on one of my many trips in for the paint, i had to resign all the paperwork because it wasnt done right the first time. i went back in for the paint a third time and my wife showed up and said they called her to come back in and resign paperwork for the 3rd time.when i was buying the car i asked a few times if the car had been in any accidents,he said "no" and the auto paper said no(no carfax here). after a few days of having it home and really looking at it, i found that the driverside rear quaterpanel and pillar has been repainted..one more thing,when i traded my car in i told him that my car had been in an accident.(i hit a raccoon,and it drifted back and hit a small tree)i had a new front bumper and trunklid painted and put on.i told him that up front. once my car was put on there website i checked the auto history and guess what...no accidents.!!! the guys were nice and very friendly,but once the paper work was done and your out the door...forget about anything else. i will not deal with them again nor will i reccomend them to anybody.

dminmburg

15 de dic. de 2013

Bryan and Kevin were great to work with. They worked with me to get me the deal I wanted and shopped my trade so I could get what I was looking for. After the purchase they have worked with me to get information on my new vehicle. I will recomend this dealership to all my friends and family for their future car purchases.

RLTyson

12 de dic. de 2013

We went to Buchanan Chevrolet to obtain a new truck. We were met by Jim Ratfliffe, and all the staff members said hello and were super to speak with, not pushy, down to earth and friendly. Jim took us on a demo ride and we sat down to crunch numbers. The initial vehicle we looked at was alittle beyond our budget, but Jim was able to transfer a similar vehicle into the dealership, and within 48 hours, my husband drove off the lot with the best deal he could have hoped for. The financing was great, the rebates and all disclosures were smooth without a hitch, and the guys were fun to work with. With the down to earth attitude of the people at Buchanan and their forthwrightfulness, we will definately be repeat customers and recommend this dealership to anyone who wants to purchase a great vehicle at the right price.

barbsacct

12 de dic. de 2013

I was referred to Buchanan Automotive by a good friend. I went with the intention of trading my 2008 GMC pickup for a new vechicle.My sales person was Jim Ratcliffe and he was fantastic. All the people I dealt with were great. I purchased an end of the year 2013 ChevroletSuburban with everything I was looking for, plus more. The deal I received was what I wanted; after a little haggling, which is normal. I would and will recommend Buchanan Automotive to anyone that is looking for a good deal and great people to work with for whatevervechicle you might be interested in.Thank you for everything!Sterling & Barbara WiltCharles Town, WV

liv4obx

13 de nov. de 2013

The dealership exceeded our expectations. We dealt with both Josh Wise and Jim Ratcliffe. Both gentlemen were professional, friendly, and knowledgeable. They stayed past closing hours to accommodate our schedule. Thanks for the wonderful experience... and we love the new car too!

alexali

7 de nov. de 2013

I would not recommend this dealership if you have any questions following your purchase. I originally gave high ratings to the salesperson which I have removed as a result of lack of response to unreturned calls to voicemail messages left following my purchase. 2 voicemail messages requesting a callback by my salesperson and 3 to the manager of the Buchanan Dealership over a month period have not been returned. Had a simple question, left that question in detail on voicemail messages to no avail. The actual purchase experience was great, but don't expect anything from your salesperson or the manager after that!

DavisK

29 de oct. de 2013

Josh greeted people as they entered the facility. Very helpful in directing me to the salesman Jim Ratcliffe whom I had a appointment to see. Jim was a great salesman. He wasn't after a quick sale, he gave me a great understanding of how to take advantage of rebates being offered and how to get the most vehicle for my money. Thank you Jim for not being just about the sale.Kenneth Davis

Janiceellen

26 de oct. de 2013

Awesome place to go for any GM car Jim is the best sales consultant around. And the only one I will go to for now on. I will recommend all my friends and family to go Jim :)

Braveheart1

4 de oct. de 2013

Jim was very helpful and proffesional during our visit, he took time and worked hard to explain incentives, finance packages, models and trim availability, he was able to find additional savings outside of normal discount levels. We discussed all of our options in our search for a new vehicle. We concluded unfortunately that a new Escalade EXT was just out of reach of our current budget. However, Jim came up with a few ideas on pre owned certified models to suit our budget, we look forward to further discussions.

Bstouffer

24 de sep. de 2013

After extensive research and comparisons I was positive the GMC Terrain Denali was my new vehicle. I started at a dealership near my home but just wasn't feeling I was getting the best deal or service. That all changed when I went to Buchanan. Everyone was very personable, knowledgable, and patient to locate the exact vehicle I wanted. Wonderful customer service!!!! I would definitely buy from them again.

rmonn1

22 de sep. de 2013

We had a great car buying experience. Melvina Knight took time to research my questions. She met us at our convenience for test drive and to buy the car. She also took time with me and knew her vehicle. Very polite also! Then Mike McGouldrick walked us through the sales and service part and was very thorough. We were very pleased!

mfox0333

14 de sep. de 2013

Our Salesperson was Josh Wise and did an excellent job of finding us the right car and at the right price! He was outstanding at managing the entire buying process and with making it a great experience. The entire staff was welcoming, helpful, knowledgeable and I would definite recommend buying a car from this great dealership. I know where I'll be buying my next car!

Tallica021

27 de ago. de 2013

I couldn't be happier about my experience at Buchanan. Jim sat with me and listened to the reasons I had some credit issues and he really understood. Jim and the team talked to the bank on my behalf and I left with a deal I'm still in shock over. I drove off in my dream car, with an amazing interest rate, very great monthly payments and all without a cosigner and down payment. They also gave me an amazing deal on my trade in.

ChevySonic

25 de ago. de 2013

From the moment we arrived, through the test drive, and finally our purchase, we were treated well beyond our expectations. I just love my 2013 Chevy Sonic!

dmentzer

24 de ago. de 2013

This is our 6th new car purchase from Buchanan. We were always treated well and given a good deal. I traded in a vehicle and the amount I was given exceeded what I expected after doing research online. They worked with me as I decided whether I was going to purchase or lease. They wrote up both quotes so I could decide and explained the in and outs of leasing. In the end I decided to lease. I am very happy with my decision and had a very good experience.

mmp425

23 de ago. de 2013

This was the second auto we purchased at Buchanan! Jim Ratcliff was very professional and knowledable in helping us find the vehicle we had in mind. Johnathan Akers, was also great to work with in completing the sale. The overall expereince is the reason why we just recently purchsed our second vehicle from Buchanan. Thank you Becky Carr, Buchanan Jeep Sales, for sending us Jim's way for our GMC Yukon! We won't hesitate to go back to Buchanan in Waynesboro.

carnot

21 de ago. de 2013

I have been a customer here for 12 years. I have bought a new 2001 impala LT, a new 2006 Silverado crew cab LT, a 2010 2500 Duramax 6.6 and a 2012 impala LTZ. Mike was brought in to solve at my request a warrenty problem. I found him to be rude and unprofessional. I have all my maintenance done here. I will not be back. I was in shock at the way he spoke to me. No respect at all to me as a person or a customer.

Morelock87

21 de ago. de 2013

Mike was extremely helpful and kind. I messages them on email and mike got back to me immediately! I couldn't be more grateful to have mike help me. Added bonus I love my car!!!!

Puppymania

20 de ago. de 2013

Josh Wise, Jonathan Akers, and Mike (the Sales Mgr.) worked with us to show us what vehicles were available in our price range, and went out of their way to obtain the best interest rate for financing. Their positive attitudes helped us decide on a vehicle, which we hope will serve our needs well. We are appreciative of their willingness to work with us.

Loisolsen

27 de jul. de 2013

First of all we just stopped in to drive an equinox, was looking . Jim Ratcliffe was there and we immediately hit it off. He is very friendly and makes you feel comfortable. Let's face it no one likes to buy a car! But he made it a wonderful experience. He explained everything we needed to know in a language that we could understand and I think went above and beyond to make this our best experience yet. He looked us in the eye when he talked to us and we immediately knew that he was being upfront and honest with us. As we always try to be with others. What a refreshing experience. He was very knowledgeable about the Equinox, when we went for the test drive and after we had signed the papers took the extra time to program 3 Christian radio stations in plus get my phone hooked in to the blue tooth. Also on the second day when we were going to finalize the deal I told him that When we came the day before not really expecting to buy, I had filled up the tank of my trade in with gas. He in turn filled up the equinox for us. I know that he didn't have to do that but he went above and I believe treated us like he would have like to be treated. We would highly recommend Jim as a sales consultatant to our friends. ThanksThe Olsens

addy11508

16 de jul. de 2013

I filled an application out on Buchanans website about a Chevy Cavalier and within 20 mins James called my house and we scheduled an apt for the next day. I went up there thinking that I probably wouldn't be able to get anything but James and Jonathan went above and beyond what they had to do to get me in car. The next day I was signing papers with Phil (who was also very nice) and I left with a car. Most dealerships wouldn't work SO hard to get you a car but they were determined to get me one. I would recommend Buchanan to anyone I know, they're very friendly and actually act like they care.

cclouser22

10 de may. de 2013

Everyone at Buchanan Automotive was very friendly and very professional. They treated us with the utmost respect and gave us a great deal. Thanks Buchanan!

Khaines89

24 de abr. de 2013

I had a great experience here today. They were both very helpful and pleasant to deal with. Everyone was very friendly at Buchanan and I would recommend anyone to them :)

TrudyHoffman1

24 de abr. de 2013

Phill was so enthusiastic that he came out in the rain, right before closing time, to help us, when he saw us looking at the available used vans! He was very helpful and even showed us the best one for our money. He was right on the ball with filling out all the paper work and finding a financer. He is a very plesant and happy fella! Sincerely, Rich and Trudy Hoffman.

jakehr

26 de mar. de 2013

I had such an awesome experience working with Johnathan and Pete! They were so friendly and willing to get me what I wanter and needed in a car for the price I needed! I also had no credit and they found me a loan! It was an overall amazing experience and I love my Focus so much!!! I will be recommending them to all my friends and even family! Thanks guys!!

catbrown

21 de mar. de 2013

Being a new car customer I went into Buchanan with high expectations. I met John, an over achiever with exceptional knowledge of the business, he demonstrated patience and understanding and focused on all of my concerns and needs in buying my new car. With his extensive knowledge and background of the business he put me in a 2012 Chevy Cruze that I love!! I would recommend him to all my family and friends!

righteousdeals

18 de feb. de 2013

I rated the dealership so low because I only went to check out the cars for 15 minutes or less. I just wanted to view the cars they had in stock. I was "tricked/ forced" from my car to go inside and get my information as though it would be easier to find the right vehicle for me. And even though the service rep I had was friendl,y the whole experience took 3 and half hours (i'm not exaggerating). When i tried to look at a book of different models/colors put there for customers i was told to go sit down because the "boss" did not want me to hear what he was saying (very suspicious/why so secretive?). Right away they pulled out a vehicle and put papers in front of me to sign as if i would drive away with the vehicle right there and then.Every time i tried to go outside to look at vehicles one or more people would follow and ramble on so much that I could not even think. I felt very tired, very awkard, and very pressured. The test drive track was long. They should have a long one and a short one for people in a rush. The worst part is that after 3 and half hours I didn't even get a chance to walk around and look at the vehicles by myself because I was stalked the whole time and didn't want to be mean (they should know to let people browse and not be pushy). The only thing that may have been a positive experience was the guy wade who worked there. Bottom line. When i said i was just there to look real quick they obviously did not care and tried to coerce their own agenda which is rude no matter how nice they try to be. There is such a thing as trying too hard. Would not go back there and would definitely not recommend to anyone else! I also went home and checked the kbb value for retail/dealer price and it was overpriced by 2-3 thousand! Check chambersburg and hagerstown dealers!

irick2

11 de feb. de 2013

Dropped by Saturday February 9, 2013 to "look" at a few cars as mine was getting up in miles. I actually had no intention of even going to the dealership but my partner saw a few cars on the lot that he thought I should check out. We were greeted by Pete Morgan who walked around with us to find out what exactly I was looking for, which was nothing. We then started talking about how much I liked my 2006 Lucerne and that I wished Buick would still be making them. Pete suggested we talk about the 2010 that was sitting there.A few hours later I was driving it home.I had a great experience because there was no pressure to buy anything. Everyone was friendly and came over to introduce themselves to welcome us to the Dealership and Pete and Jonathan Akers were very patient and met all of my concerns about what I wanted my payment to be.I would definately buy there again!!!

arthuracox

20 de ene. de 2013

We were very impressed with Mike Wile. He is very friendly and he really knows his stuff! He was very accomodating, and even brought our new car to our home (5 miles from dealership). We will definitely buy all our new cars from Buchanan.

Jack1992

25 de dic. de 2012

Buchanan Chevrolet is a wonderful dealership.They make you feel like family as soon as you walk through the door. Pete Morgan is a wonderful Sales person and I would recommend him to everyone. He takes his time with his customers and is overall a great sales person. Pete is also friendly and knows what he is doing and knows what he is talking about. This was my first time buying a car from a dealership and I was a little nervous about doing so. I thought that they would be pushy but that wasn't the case at all. They were very helpful and understood what I was looking for and they will surely continue to receive my business. I would highly recommend Buchanan Chevrolet/Buick/Cadillac/GMC to anyone. I would also recommend asking for Pete Morgan

1newtahoe

15 de dic. de 2012

Drove from Virginia 3 hours to buy a New Tahoe. Talked on phone about Pricing on New Tahoe and for our Trade in. When we got to the Dealership all prices stayed the same. No Pressure at all. Honest, Friendly, and Courteous Service. Would buy from again. Thanks David and Amy Ernest

maddobrien

27 de sep. de 2012

Everybody was very friendly but professional. My salesman took us (self and spouse) throughout the dealership areas. Answered all questions. Anything not at their fingertips or known was provided in short order. I will buy another vehicle here. I will recommend them at any opppoptunity.

M Seibert

18 de jul. de 2012

Took a 99 chevy van in for an abs problem and after three misdiagnosis took it to a private shop (XLR8 Diesel trucks) they had its figured out within 1hr. Also left 3 messages for Bill (service manager) no return phone call yet.Thanks for all your help! Wont be going back for anything including parts.

dlargent

4 de jun. de 2012

My husband & I cannot even begin to describe how pleased we are with the service provided by Paul Mellvile! He was an absolute pleasure to work with. He was friendly and listened to what we wanted & were looking for in a vehicle & showed us vehicles that not only fit our needs, but also our price range. He didn't try to show us vehicles that we could not afford. We made our purchase the same day & I got a beautiful car that I ABSOLUTELY LOVE!!!! To ANYONE going to Buchanan I STRONGLY SUGGEST YOU ASK FOR PAUL! I PROMISE HE WILL TAKE GREAT CARE OF YOU! We can't thank him enough!

raceman5788

31 de mar. de 2012

We are fairly new to the Wanesboro area, and one of the most trying things when you move is to find an auto service that you can trust. I was having problems with my transmission and, since it was a Chevy, I decided to take it to Buchannon. This was the best choice I could have made. Everything was covered under warranty and the service was exceptional! The last visit I was intending to wait for the vehicle with my 4 year old daughter. I was told that it was going to be awhile. They offered to take me home and pick me up when the repair was finished. This is going above and beyond. I want to thank everyone at your "customer service" oriented dealership. I will be back. I highly recommend!

grandkids08

22 de mar. de 2012

This dealership went out of their way to insure that the car I wanted was the one I got, not one in their inventory. Made us feel special.

richieemt

19 de mar. de 2012

They were fantastic! They were friendly and helpful and I enjoyed working with this dealership. Would recommend them highly to anyone else I know and I will return again when I'm ready for a tradein. Thanks again! Richie

ahondo

14 de mar. de 2012

Excellent customer service. Walked onto the lot and was greated by Jerry! Had a particular car in mind a particular color and within minutes was very knowledgable about its features. Took it for a test drive and we were hooked. Not only was Jerry very knowledgable but he didn't pressure us into a buy, which was a bonus. He was very professional as was the rest of the staff at the dealership. Couldn't have asked for a more experienced sales person! I would recommend Buchanan Auto to any of my friends and family and in fact have done so. Can't stop talking about how happy we are with the vehicle and the staff there! Thank you Jerry & Buchanan Automotive! We will definitey be returning in a few years for another!SUPERIOR CUSTOMER SERVICE EXPERIENCE!!

judo877

14 de mar. de 2012

I drove over an hour to visit Buchanan. I was greeted by Ryan Condon on a very busy Sat. afternoon. I had a particular vehicle in mind that I had located online (everycarlisted.com I believe) Ryan brought the Avalanche around, went over the vehicle with me, answered all my questions and we went for a test drive. The Avalanche looked good to me, however I wanted to have my mechanic look it over. Ryan was willing to have it put up on a lift to be looked at if I wanted. (I was VERY IMPRESSED by that) We arranged to go back up on Tues. Ryan called Tues. morning to schedule a time. My mechanic looked it over (& under - on the lift), test drove it and gave me his approval. The only problems we ran into were the wiper blades that needed replaced and the spare tire that was missing. Ryan assured me that they would take care of both. We negotiated a price that was acceptable to both of us and from there Jonathan Akers took over with the paperwork. The vehicle was run through the detail dept. while we were finishing up. Jonathan gave me a "WE OWE" form for the windshield wipers and spare tire as the service dept. was closed at that time. I can say I was very pleased with the overall experience and drove away a very happy woman. Judy Emerson, Winchester, VA

steaminginpa

21 de dic. de 2011

Will drive by every time from now on. After we thought we had a deal,then they came back at the last minute with all the paperwork and said they needed another $5000. A deal is a deal. Will bad talk this dealer forever. This then happened to my Father after the sale. Traded in his truck,and took delivery of his new truck. two weeks later this dealer called to say "they did not charge him ENOUGH and needed another $1500 or they wanted the truck back " Dirty stay away unless you don't mind paying too much over and over. Best price yeah right FALSE!! BEWARE

Jimbo

27 de ago. de 2011

I bought my 2010 Charger from Buchanan Auto Park throught Jay Lucas and a better sales person and Dealer ship as a hole you will never come apound. After I seen what the 2011 was going to look like, I told Jay, when ever they got one in, I would very much like him to let me know. Well he called me and I went up to see it. when I got there they had 3 of them. To start with, I have had a 2007 and a 2010 Charger. The last time I talked to JAY I TOLD HIM that if I was to get a 2011, it would be thesame color as the 07 and 2010 witch was the matalic RED. Well one of the 3 Charger was as close to the same color as possible to my 2007 and the 2010. Well I took a drive in the 2011 and it now sets in my Garage. LOVE THEM DODGES JIM THOMAS

blktruck

15 de feb. de 2011

As a senior I have been to many dealerships to buy New as well as used automobiles. I can honestly say this is one of the best places I ever have bought a vehicle. I will definitely pass on the word about my satisfaction to deal with the fine staff at Buchanan.

jmorganthall

7 de feb. de 2011

My salesperson with this dealership was great. Bryan Strausbaugh was the sales person who was excellent. He answered my questions without hesitation and gave me the right answers. The automobile is a 2011 Chevy Malibu which I love. When I purchased the car Bryan called to see how it was working for me. He also came to my home to bring me the second set of keys which I was not able to get the day I purchased the car. In a nutshell, the dealership was superb in their treatment of me as a customer and Bryan was a delight to work with, and he is an asset to the dealership. Thank you!

skapulka

5 de feb. de 2011

Every is so friendly and willing to answer your questions. Brian meet us at the door and sat down with us to hear our wants and needs. After doing that he looked to find the truck that had what we wanted in our price range and we started digging into the trucks. After we picked the truck we liked then we took it out for a drive and Brian was answering questions and talking with us like we were old friends (not a salesman). We liked the truck and in 10 minutes we had all the #'s payments, trade in, and cost for us to walk out of there with our new truck. After we picked our truck out we weren't there 45 minutes the paperwork was done and we were out the door. Everyone at the dealership that we dealt with took care of all my wants and needs along with making it so easy to buy a truck. Still a month later getting phone calls asking how things are with the new truck. Buchanan is not just a car dealer but a friend too.

MMH826

21 de ene. de 2011

I was delighted with the service I received from Buchanan A. Inc. The service manager did an excellent job in taking care of the needed repairs. He was polite and went the extra mile to make sure the work was done correctly and on time. The mechanic Aron Morris, excelled in his workmanship.

kamkam

13 de ene. de 2011

When we went to Buchanan Automotive Inc. we pretty much knew what we wanted. We were looking at the selection of Equinox's and Bryan Strausbaugh came over. Our first impression of Bryan was that he was well mannered, not pushy (which is important to my husband)and knowledgable. After talking for a moment he asked if we wanted to take one for a drive. When he said he would ride along I wasn't sure at first how I felt about that. That was the first time a salesman had ever rode along on a test drive with us. Honestly it turned out to be fun! He pointed out features on the vehicle that maybe we would have overlooked. Also since we didn't know the area that well it helped out with him giving directions. It was a good test drive because we drove a little in town when we left the lot, then continued on a road where we could see how it felt at a higher rate of speed, and then preceded to go on a back road that was rougher. So we were able to get a really good feel of how the Equinox would ride on different types of roads. After that we asked Bryan if he could match another dealers price, he checked into it and actually beat the other dealers price. This is the first new car my husband and I have ever bought and Bryan made this a fun, no stress experience. Everybody that we worked with that day from Bryan, to Kevin who helped us with deciding on how to finance, to Betsy who went through the final papers was a pleasure to work with. Bryan walked us through the process with knowledge, thoroughness, and professionalism. I would recommend Buchanan Automotive Inc.

showy38

6 de dic. de 2010

The visit to Buchanan Automotive was as good of a experience we have ever had at a dealership. They were friendly and courtious. There was no forcing us into things that we did not want to do. The answers they gave us about questions on the vehicles were informative and honest. I would recommend anyone to go there.

tshew

1 de dic. de 2010

Bryan was very helpful in helping me find a new vehicle. Once I decided on what I wanted, they were able to locate one at another dealer and get it in within a reasonable amount of time. Since the vehicle did not have some of the outside accessories on that I wanted, they were able to get them in within a couple of days and came to my place of work and picked up the vehicle, put the accessories on and brought it back to me. All the staff seemed very helpful and friendly with my purchase.

bluebird68

17 de nov. de 2010

I chose Buchanan I had went on the computer checking out vechiles and Buchanan answered and invited me to come in.Customer Service was very pleasant and friendly plus helpfulQuality of work seems to be above averageFriendliness Buchanan employees introduced themselves and asked how they couldhelp seem interested in your well beingOverall experience was friendly, caring and wanted the customer to be happy As far as price I was pleased but thought maybe I could get a little more in trade in supportatdealerrater.com

Rick C

17 de nov. de 2010

Our experience with Buchanan Automotive was a very pleasant experience. We were greeted immediately, but not pressured, especially into buying something we didn't want or feel we couldn't afford. They worked with us on giving us a fair trade in value for our truck and along with dealer incentives, we are happy overall with the cost of our vehicle.They also took time to explain all dealer options and extended warranties to protect our vehicle and our investment. There were no hidden fees and there was no pressure to buy any of the extra Plans.It's a common misconception that you don't receive customer service from a dealership after you purchase your vehicle, since you've bought it, they don't need to sell you anything else. But, they have been helpful even after the purchase, even with something as simple as we couldn't get the dome light to work. They were willing to fix it and make it right.We have received emails and phone calls as follow up on our purchase, to make sure we are still satisfied with our purchase and to see if anything is wrong or needs fixed. We would definately recommend the dealership and come back for future vehicle purchases.

Louella Burkett

13 de nov. de 2010

Bryan was very helpful and friendly.He was informative and willing to go the extra mile. He was great dealing with older clients.So many young people do not have that gift anymore.The dealership overall has been great.Service has been very good.Scheduling appointments has been done quickly and efficiently

Brenda Althoff

12 de nov. de 2010

I was so impressed that when I contacted the web site for Buchanan that they responded so quickly within 10 minutes. I think this is what sold us that they were there for us. We had done our homework and were ready to buy a truck. They gave us the best deal that we never expected. Our trade in and monthly payments were superb. We were looking for a used vehicle and bought a new vehicle. Everyone we spoke to there was exceptional. We have recommended the dealership to everyone we talk to. We absolutely love the truck. It is exactly what we were looking for and so much more.

schroff

12 de nov. de 2010

Brian was the first to meet and assist me. He was knowledgeable about the diffent models. I was looking for a Cobalt and he explained the various features. There was not one in stock so Kenny and eventually Kevin assisted in finding one in MD. It did take them a day or so to find it and I appreciate their efforts. The vehicle did not have all of the features that I was looking for and Kenny arranged for the service department to assist me. Overall a great experience and I would not hesitate to purchase another vehicle there.

apollo1

9 de nov. de 2010

After searching for a new vehicle we decided on a new Buick LaCrosse...I stopped by the dealer, checking out the selection on the lot. I was approached by Darrell, he asked if he could be of any assistance? I told him what I had in mind. Darrell asked if I wanted to test drive the car and I told him no, that I would bring the wife back and let her do the test drive as the car was for her. During my entire conversation he never once placed any pressure on me to buy. Darrell made me feel as though he knew me from way back when, although this was the first time that we had met. Took the wife to the dealer, she test drove the LaCrosse...Buchanan did not have the exact vehicle that we wanted but within 30 minutes was able to locate one at another dealer. Because of Darrell's presentation of himself and the dealership we were sold on buying the vehicle from them. The entire team involved with the sale and delivery made us feel as though we were family. Vehicle has been in for service...everyone in the service department has been very friendly and helpful, any and all of our questions have been answered to our satisfaction. In today's market, with the ecomony, it was a pleasure to work with Darrell and the entire Buchanan family. At no time were we rushed or given a song and dance as to why we should by from them. When we picked up our new car the owner of Buchanan Automotive personally thanked us for our purchase...

mlwivell

9 de nov. de 2010

We purchased a 2007 Cadillac STS which we have looked at several of these in the past;however, this one just really caught our eye. We had the best experience buying this car. We basically told the dealership that the sale depended upon the bottom line of the payment and they were almost able to meet our payment amount-off by $40.00. We felt that the car was definitely worth the $40.00 more a month and decided to make the deal. We left the dealership that night with the car. I love this car-it has everything that anyone could possibly ask for in a vehicle. The salesman and general manager did everything possible to make sure that we were happy with the purchase and have followed up with us several times to make sure that we continue to be happy. I have a few items on the car that need to go in for service but I am not scheduled to do that until next Monday; therefore, I am unable to answer about the service. I would definitely recommend our salesman to our family and friends.

BigRedDuramax

1 de nov. de 2010

In the past 25 years we've purchased 10 new vehicles. This purchase has been the most pleasant and satisfying experience that we have ever had. We were at no time pressured by the dealership. We searched numerous dealers for exterior and interior color and option combinations that we wanted before finding this dealership. After they did their own search and could not find what we wanted they said they could order one the way we wanted without any obligation to buy it. This is unheard of with the bad economy we are in. This really showed us how serious they were in trying to meet our needs. They knew upfront the payment we could afford. We really appreciated the sales manager for how he worked with us in finding the best possible interest rate and gave us the best price for our trade-in and got the price of the new vehicle down to the point we could afford it. After this many years it is great to have a local dealership we like doing business with instead of having to travel miles and miles. We would highly recommend this dealership to anyone.