hitdwight

19 de jul. de 2016

The good - at my initial visit to GMC of Mahwah, I was met with open arms and enthusiasm. The dealership has a wide selection of vehicles and a pristine showroom. I met with Mike Lauto - a new salesman. He was the bright spot in all my dealings at Mahwah. I named the exact vehicle and configuration I intended to lease at what cost and terms. I was told, in no uncertain terms, by Sales Manager Stephan Kirsch and General Manager Sam Booth that they would meet my needs and proffer the deal I requested. By the end of the visit, we had a gentleman's agreement. I shopped the terms at a number of competing dealerships and none came close. Well, it turns out that Grandma had it right, "If it seems to good to be true; It probably is". The bad - at the lease signing, a vehicle with different features was delivered and the terms of our 'gentleman's agreement' had changed significantly (not in my favor). I stated emphatically that I would put 'no money down' on the lease. At lease signing my $1,000.00 down payment was added as a cap cost reduction. The 58% residual value that was promised by both Mr. Booth and Mr. Kirsch, had shrunk to 55% - costing me another $2,000.00 in value. They told me is was an honest mistake that could not be corrected or amended. The ugly - when, after hours at the dealership because of the vehicle faux pas, I asked for an accommodation for lunch, Mr. Booth graciously offered me his personal vehicle to go a local deli...and.. after I suggested to Mr. Lauto that I would have been in a jam if they did not have the vehicle I requested because my ride had left earlier, he said that he would have certainly given me a ride home it that had happened. Well after I respectfully declined to sign the altered deal that before me and asked for a ride home, Mr. Booth suggested that Uber might be the best option!

Mary Jane Fennell

19 de jul. de 2016

Stay away from this dealership. I was treated badly and filed a complaint with GM. Let's see what they do about the pressure tactics and excessive fees this outfit engages in.

Brad

16 de jun. de 2016

This is the fourth vehicle I've leased from this dealer and as usual the process was excellent. Mark did and excellent job in finding the right vehicle for us and didn't stop till we were totally satisfied. Great job

Terrain Owner

8 de jun. de 2016

Called Buick-GMC of Mahwah on 6/6/16 to inquire about expiration date of warranty. Timing chain to my 2012 GMC Terrain broke. I was told my warranty expires on 6/7/16. I was assisted by Donald Depew who arranged to have my Terrain work order written up on 6/6 and made arrangements to have my car serviced the next day. I dropped off my Terrain on 6/6 and was told the work would take 3-4 days to complete. I received a call on 6/8 that my Terrain was done and all work was covered by the warranty. All of my experiences with this service department have been nothing but positive.

Buick Fan

6 de may. de 2016

The best car leasing experience I've had. I've leased for over 15 years with various dealers for various makes and models of cars, and this by far was one of the best! Elaine went above and beyond to accommodate my requests and she should receive an 'Outstanding Seller' award of some kind. She was professional, courteous, kind, sweet and caring and would not let me leave without being 'happy', not satisfied, but 'happy'. That sealed the deal for me and I will definitely buy another Buick! Your Finance team was also uniquely professional and accommodating, not something I've experienced in the past, thank you for such great service, and special thanks to Elaine for taking such good care of me! P.S. I love my Encore!!

Joe Ruggiero

25 de abr. de 2016

I went to the dealer and agreed on a selling price of a new GMC Canyon. I put down $1,000 and ordered the truck from the factory. 8 weeks later, the truck was built and I went in to set a price for my trade in. We agreed on $43,000 for the new truck and $14,500 for the trade. When they sent over the final paperwork they included this:There is one other minor detail...on the buyers order we are showing on paper$14,000 for your trade but we are also submitting a line item discount labelledConquest rebate - doesn't apply on Diesel trucks but we are working this for youon our own to give you the correct selling price and the $14,500 for your trade.It's a bit of smoke and mirrors but the net number is the same...$43,000$14,500$28,500$44,000$14,000$1500$28,500I called GM direct and the rebate was available for the Diesel. I immediately called the dealer and told them to re-write the deal showing our originally agreed upon numbers and the rebate which I am entitled to.Sam told me he would honor the price of the truck, but my trade would be lowered down to 14,000 and I would get the rebate. He would not explain the "smoke and mirrors" or comment on why he wouldn't honor the agreed price.Sam told me "this is the final deal, take it or leave it - and then hung up the phone on meYou tried to scam me out of the rebate - you got caught - and you hung up on me - THIS WAS THE SALES MANAGER -

glen

22 de abr. de 2016

On Monday I made an appointment see a specific used vehicle on the following Thursday as I was out of town for a few days. I received 4-5 emails confirming the appointment for 3 different sales personnel . The emails very clearly stated that the vehicle will be ready when you arrive, They asked that if anything changes to please give them the courtesy of a phone call and they will do the same. Well I arrive at the dealership and see the vehicle out front. I think great they are all set up for my test drive. I enter the building and ask for the sales person, Lisa Welsch or Ryan Mays. I am told they are the internet group, they have left for the day but should have assigned a salesman. Well there was no salesman assigned. So while waiting 10 minutes for a salesman, I am told that the vehicle I came to see was sold earlier in the day. 4 hours earlier. While I understand the vehicle was sold, I didn't receive the courtesy of a phone call to inform me that the vehicle was sold. Very UNPROFESSIONAL. While this wasn't a bait and switch gimmick, it is having no consideration for my time. Well I then stopped down the road at another dealer to see a similar vehicle. While speaking with the salesman he asks if I had seen any other similar vehicles. I told I looked at one at the Buick dealer up the street. He instantly knew exactly which vehicle I had seen as several other customers had also seen it. While I can't confirm this he informed me that the price, which seemed to low, was a scam and the Buick dealer added $1,695 in dealer prep fees on a used car. I never got that far with the Buick dealer to confirm since there was no no salesman and no no car.So buyer beware of the added fees and the lack of common decency exhibited by the internet sales group .

GemC

30 de mar. de 2016

Truck was cleaned inside and out and oil change and tire rotation performed quickly.

t-guy123

12 de mar. de 2016

Let me tell you this place is amazing from the minute you walk in . From the Great display of cars and trucks to the state of the art coffee machine . We got a Terrain fully loaded and we will definitely be going back for are next car . I highly recommend checking this dealer out first .

Eeyore1248

8 de mar. de 2016

Dealt with Mark Crosby a great experience knew all the answers would definitely use him again he was the reason we leased there it was our first GMC very pleased with it

George

29 de feb. de 2016

Very good experience, left the car in the morning had a driver take me to work and picked car up at 3:00. Excellent experience for both front and rear brakes with additional problems other than shoes. Great job thanks

Steve Silver

24 de feb. de 2016

Donald in service was very helpful and made my visit very productive. He is an asset to the company and is very thoughtful. I made an appointment and was taken very promptly and everything was completed in a short period of time. I had a very nice conversation with Sam Booth and hope to see everyone very shortly to replace my wife's car.

Francis

9 de feb. de 2016

I went in for my new plates, had a problem with new car, thought I was going to wait forever, I was taken care of immediately, even though staff was short handed (people called out sick, I was informed). my wait time was less than 45 minutes! Very impressed. extremely nice staff!!!

Robert

7 de feb. de 2016

Your dealership is the best! They treat customers like there supposed to be treated! They also have a great service department, top notch!

Edward

7 de feb. de 2016

Very good service every time I go in for service. Very nice people there. Reliable service fast and dependable. there are the Best.

Stephen

7 de feb. de 2016

I have been buying/leasing automobiles for more than 40 years and your dealership HANDS DOWN was the best experience I have ever had! Every step of the way was painless and stress-free. Thank you!

Joseph

7 de feb. de 2016

Your service on my wife's 2008 Pontiac Solstice has been excellent. This is the main reason we are doing business with you...

Dean

25 de ene. de 2016

By far the best in the business!! I went in many years ago for a purchase and felt very welcome without any pressure to make a purchase. Ended buying an Acadia from them and was very happy with my deal on my Acadia Denali. Then re-visited them again for a 2nd purchase that ended up being a lease. Now with that lease coming to an end I went back in with all intentions of buying my lease but after the numbers were presented to me by Anthony Sherman it turned out to be a no brainier to go into a new 2016 GMC Terrain. After a review of what I actually wanted and staying close to the number I wanted to spend I left with a GREAT 2016 GMC Terrain Denali!! I would highly recommend this dealership to friends and family that they would not want to purchase or lease anywhere else!!

Jd718

22 de ene. de 2016

A great salesman that sold us countless vehicles with great customer service our last vehicle he sold was to our aunt an she was beside herself

Mary

22 de ene. de 2016

Crystal is the absolute best. Always goes above and beyond to accommodate me and keep me informed. You're lucky to have her. Donald is also very nice and good too. High marks for him too!

Jennr

29 de dic. de 2015

Wanted a new 2016 GMC Yukon Denali, my good friend knows someone named Anthony Sherman , I went in asked for him he knew everything about the trucks the dealership overall awesome to work with !!! So happy I bought a truck from him highly recommend!!!

Deborah

17 de dic. de 2015

Mark Crosby was fantastic had an answer for all our question he was the reason we came back and leased the car would deal with him again

Harvey

15 de dic. de 2015

Working with a short staff everything was taken care of with just a little more added time and everything was satisfactory and to my liking.

Helen

2 de dic. de 2015

was pleasant, professional, worked with us on transaction ,went smoothly, very happy with the vehicle would highly reccommend thanks buick of mahwah! Elayne and Steve!

John

30 de nov. de 2015

They performed the routine maintenance and fixed a rattle in the passenger seat much to my satisfaction. However, they told me that the factory had said that the extremely short operating range (~40 ft.) of my remote garage door opener was within specifications. That makes it extremely difficult to enter the garage without stopping on the upward grade of my driveway which I certainly do not want to do when the snows come.

Linda

28 de nov. de 2015

Joe Navarro was great, he helped me find the car I wanted at a price point I was comfortable with.

Jim

18 de nov. de 2015

Exceptional in everyway!I would humble suggest that General Motors cease sending its managers and executives to Six Sigma programs or Disney Institute courses. Instead, have them fly into Newark, drive up to Mahwah and spend a couple of days with GMC-Buick of Mahwah. There they would learn, first hand, what top-down excellence is all about.James W Keenan

Michael

10 de nov. de 2015

Mark Crosby has been one of the best sales men I have felt with, and I have bought a lot of cars. He never once pressured me on making a decision and was very patient and informative. It was a very relaxing experience for me. Nicole in the Finacial Department made the paper work easy to understand. Everyone in general was helpful.

Frank

9 de nov. de 2015

Surprised at how quickly the issue was identified. Issue was resolved promptly and also had time for other routine maintenance to be performed at the same time. This saves me time and energy. No second trips. Usually deal with Krystle who is always extremely pleasant, knowledgeable, and helpful but everyone i've spoken with is the same.

Cachentra22

6 de nov. de 2015

I still have a few months left in a lease but I knew I wanted a GMC Terrain when it's up so decided to do some early shopping. David Guzman was the salesman who helped me out. He was awesome! No pressure. He answered all of my questions. Very professional and knowledgable of the product. I test drove my car to be and can't wait to finalize everything in the next few months. Very pleased. If you ever go there ask for David and tell him Miss Cachentra recommended him.

Charles

5 de nov. de 2015

There was one disappointing hiccup. We requested the car to be registered in my wife's name. The salesman, Mark Crosby, put the request in. However, the delivery person, Mike Luego, said he was not able to do it. I do not accept the explanation given as we were able to register the car in my wife's name on our previous Buick.

mjhinc

3 de nov. de 2015

dealer ordered the wrong truck,then upsold me $10,000. had me sign 3 different contracts for 1 vehicle, 2months later it still isnt done

Julio

26 de oct. de 2015

The sales rep, loan officer, asst manager, front desk receptionist (both ladies), and service were very nice. It was a pleasant experience. The best dealership I ever been to since I my first back in 1985.

Joseph

23 de oct. de 2015

Mark Crosby was very helpful in assisting me with my purchase of the GMC Terrain. This was a very pleasant purchasing experience.

Rosemarie

19 de oct. de 2015

We had another very positive experience with Mahwah Buick-GMC We needed to have our car checked at to ensure it would be ok for a long car trip. It is always so helpful and convenient to be given a loaner while the car is serviced. We are now confident and comfortable that our car is ready for the long trip. All staff members are very friendly and helpful.

Richard

27 de sep. de 2015

As usual, I was treated very politely and gracious. Donald Depew, my advisor, was understandable in the small problem I presented to him. Richard J. Pavone

Michael

17 de sep. de 2015

Although it is usually very difficult finding the truck to fit my needs, Mark Crosby pulled through, couldn't be more happier with my new 3500HD Duramax Dually!

Aron

16 de sep. de 2015

It was a pleasure to use Mahwah Buick-GMC. My salesman Brett did a great job. I'm very happy with my 2016 Acadia. I have been using this Dealer for service on my 2007 Yukon. George and his team in the Service Department are terrific.

Diana

10 de sep. de 2015

The salesman, Khaled, is who really sold me on getting the GMC. I loved the car, and the added bonus was that I felt as though I could trust Khaled. He was very patient and answered all of our questions. I would recommend anyone to buy a car from Khaled. He really is an asset to the Mahwah gmc family.

harry 30

3 de sep. de 2015

VERY GOOD DEALERSHIP BUICK GMC OF MAHWAH very help full good sales david w. guzman sam booth general manager the best of all thank you very much harry

Priscilla

3 de sep. de 2015

Always a good experience at the Buick Dealer in Mahwah. Everything is always taken care of promptly. I an additional problem is found - I am told about it and then it is taken care of or another appointment is made (if a part is needed).

Peter

3 de ago. de 2015

Very pleasant experience. Salesman and business manager were both excellent, as was the person who explained all the features of the car. Everything was done quickly and with absolutely no problems. I have recommended this dealership to others in the past and will continue to do so.

Shimon

2 de ago. de 2015

These guys are the best!! I've been taking my car to a different dealership for years and finally got frustrated. Switched over to gmc of mahwah and I'm not looking back. They are a pleasure to deal with, so easy going and always accommodating. I'm actually looking forward to my next service appointment!

Sam

26 de jul. de 2015

We ultimately bought our GMC Acadia from here. I was in the market for an SUV from a different make, but was recommended by a friend to visit this dealership. We met with the saleslady Elaine who my friend described as honest, not overbearing, and easygoing. Elaine, was indeed very friendly, knowledgible, and gave me space to make my decision with my wife. There was zero pressure. The dealership had the Acadia is all trim levels and most colors with a wide price range. It was helpful to see each trim and see how the worked with our budget and needs. We got exactly the one we wanted and feel we got a good deal. Joe (i think that was his name) was helpful in showing us how to use all the gadgets and systems in the vehicle (I still cannot get over how I can remotely start the Acadia from my smartphone). I got to meet the manager Steve who I feel was also genuinely honest and helpful. It was a great experience. Elaine, Joe, and Steve made a great team that made my wife and I comfortable with our purchase. I left satisifed and without the typical sleezy feeling I usually experience at most other dealerships I have visited. I will recommend this dealer and the vehicle to friends and family.We will return when my other car needs replacing.

Michele

22 de jul. de 2015

Everyone I dealt with for my first maintenance check was wonderful. Nice dealership to wait for ur car, which I appreciate.

Doris

18 de jul. de 2015

Everyone in dealership is very professional , knowledgable , and really nice people . I chose to buy this vehicle their because my previous vehicle was purchased their also ,and the service was wonderful . I just want to say I live closer to a different dealership, and the service and just general essence of the place is horrible , so I drive out of my way just to go to Gmc of Mahwah. The sales people are great , fast , pay attention to detail . The financial person was just wonderful explained every little detail to me about the financing and purchase. The service department people at front desk are so nice and courteous as well as the parts department. I do always recommend your dealership to people when I hear they are interested in buying a Gmc. I always say go to Mahwah gmc ,great people there.

John

9 de jul. de 2015

I was 100% satisfied with the service I received. My customer contact Krystal was excellent and I was very pleased with her explanation of all the care that my car was getting. Thanks

Robert

4 de jul. de 2015

the showroom was very impressive, and the staff was friendly and knew there product, I was very happy with the payments on my lease

Jennifer

29 de jun. de 2015

Just renovated and looks great. Took me at the assigned time and was out in about 1/2 hr. I was there for a recall.

Johanna

5 de jun. de 2015

We were pleasantly pleased at the treatment received by all our contacts at the dealership. Our salesperson, Elaine Voutsinas, went out of her way to fulfill our needs and accommodate us.

Amanda

4 de jun. de 2015

Experience started with Lisa helping me via the internet and she was extremely helpful and fantastic!!! Elaine, my sales person and Steve the Sales Manager were fantastic as well. Very attentive to our needs and we were able to come to an agreement that worked for everyone! I am very happy! Only downside of the experience was waiting over 2 hours to get in to see the finance guy - I think he needs some help.

Edward

31 de may. de 2015

very solid deal the first time negotiating. Honest and fair. My salesperson handled everything smoothly and the finance mgr was a pleasure too - got me a very excellent rate at my preferred bank.

Timothy

29 de may. de 2015

Fantastic staff. Very easy to deal with. Very nice new updated dealership. My sales experience was great and the people in service are top shelf also. I service my 2004 yukon there also. They have always been awesome.

Priscilla

18 de may. de 2015

I always have a great experience at the dealer- no matter what the reason for my visit. Only needed a 80,000 mile service and the service was completed very quickly and I was out in about an hours time.

Gary

16 de may. de 2015

Job well done always good work. Never have to bring back my car because the work was not right. George, Krystal and I forget the other person name always greet me an d they make sure that my cars(have 2 Buick) done on time and I am always inform of the progress. Great work keep it going

Edward

12 de may. de 2015

Khaled Maark was our sales/leasing consultant. Khaled was completely focused on the client's specifications and did all he could to ensure client satisfaction in an assertive manner without being overbearing. Kahled located a vehicle with the exact specifications that were required of the client in a precise professional fashion. His product knowledge is excellent and Ed and Linda Ward would definitely refer Khaled to friends/family. Kahled partnered with Linda and Ed Ward and to date, we are totally pleased with the Verano. Kahled is a well spoken polished professional and it was a pleasure doing business with him.

CDo

10 de may. de 2015

Horrible experience. No help whatsoever and rude, curt staff. Another customer walked in while we were there and the sales person changed his tune for them but rude and short with us. I would've thought a sales person would be interested as we were looking to buy a $70k+ car. I'm assuming he thought we couldn't afford it.

Arthur

7 de may. de 2015

Always a pleasure dealing with the service dept. They are friendly and very knowledgable. Wouldn't trust my car to anybody else.

Howard

7 de may. de 2015

my wife handled it for the first time and was very satisfied with the service and especially with the fact of sending heer home in a nice clean car thanks

Maria

30 de abr. de 2015

Crystal in service was one of the best advisors I have ever worked with. I was in the automotive field for 25 years. She was on top of every issue I had. She was so helpful

Stacey

25 de abr. de 2015

Your sales person Elaine Voutsinais was amazing, very thorough and made us feel welcome. She worked with us as if we were family and our best interest was paramount. She represented your company well and I will be sending all my friends and family to her.

Danielle

30 de mar. de 2015

Elaine V was a rockstar. She called back within 15 minutes to offer a better deal than what i was being offered at a different dealer. She went out of her way to please us and did everything we asked and more. Great salesperson!

Nichole

5 de mar. de 2015

Hello, the staff was so helpful and patient. I am new to leasing and they helped me get a safe reliable car in my budget. I would really like you to know how greatful and appreciative I am of the staff at the Mahwah store.

Robert

4 de mar. de 2015

From Sam (Manager), George (Service Manager), Krystle (Service Writer) Dave, Ernie, Joe, and everyone else at the dealership, they were all just GREAT! This is the 15th new car I purchased in my lifetime and this was by far the easiest and the Best of all of them put together. They all are not only great at their job but all of them are just GREAT PEOPLE.

Janna

20 de feb. de 2015

Anthony Sherman was wonderful. He was professional, personable, and informative. He made the process seamless and efficient. I would definitely recommend Anthony and the dealership to others!

Braithwaite

28 de ene. de 2015

Our service representative Donald Depew was on point. No complaints. However the service manager, George Curving was hot headed and very unprofessional. Screamed at me on phone, said to come get my vehicle and hung up on me. When I arrived at dealership, Krystle Markson, who by the way had absolutely nothing to do with this rudely butted in while I was speaking with my wife. I was handed a bill for $126.80, which I refused to pay since I was refused service. I went the sales manager, sam booth, for assistance in this matter. sam was very unreasonable, he demanded payment or he would not release the keys to my vehicle. When threatened with call to the police, my keys were given to me. I have never experienced a situation like this before. Very unprofessional. Before my wife and I deciced to go this dealership, we looked at the reviews. They were not good. My wife said stay away, and I regret not listening.

Stephen

17 de ene. de 2015

We had a most excellent experience in all respects at Buick GMC of Mahwah. All individuals provided us with high quality professional services. Our Sales Associate, JosephAnthony Navarra, was personable, and most capable. He efficiently and carefully took care of all of our needs, large and small, that were involved in the leasing of our new Lacrosse. He also followed up on all important details including insurance. The entire experience was a very positive one.My answer to No. 1 above: Excellent (As I clicked, I do not believe it registered)

Andrew

14 de ene. de 2015

Simply put, your entire staff was tops in all aspects. My sincere thanks for their attitude. If you want specific names please call me so as to credit their diligence.

dealerskeptic

2 de ene. de 2015

We ultimately did not purchase a car here because we went with another make. But I was so impressed with our dealings with Brett that I wanted to leave him a nice review. Brett approached us on the lot and gave us a couple test drives on 2 vehicles we were interested in. I had a good feeling about his genuine-ness and he was very pleasant (down to earth, not pushy) to work with. If we had ended up going with a GMC I definitely would have loved to buy a car from Brett at Mahwah.

Gary

29 de dic. de 2014

As always the service department does a great job making sure that your car come back to you better than your expectations. Please keep up the good work for the past 3 years I have been using Mahwah Buick I have never had to bring my car back for a problem after I had my car serviced . Great work great people.

Elizabeth

23 de dic. de 2014

The staff, especially Krystal, exceeded my expectations for service. They went above and beyond to help me as I was waiting with my 4 year old son. They are a pleasure to work with. happy Holidays!

lsaf1001

23 de nov. de 2014

A colossal waste of time! From our first visit on November 6, 2014, my husband and I advised the dealership of how we intended to finance the car and that we expected both of us to be on the title. After several trips, we chose the car we wanted on Saturday, November 15, 2014 and expected to pick it up today, Saturday, November 22, 2014. On the 15th, the salesperson told us that he could not give us final numbers that day and they would call us on Monday. I made sure he was aware that we needed the final numbers to close our 3rd party loan. Finance did not call us Monday. After I contacted the salesperson on Tuesday, Finance called me on Tuesday afternoon. I missed the call and called back within 30 minutes. Finance did not return my call Tuesday or Wednesday. Each day I let the dealership know that we would not be able to close the loan without the final purchase numbers. I spoke to the sales manager, Sam Booth, on Thursday, who was extremely unsympathetic but did get the finance guy to finally call us that day. Finally on the phone, the finance guy proceeded to quote me the wrong numbers; specifically a HIGHER purchase price and a LOWER consumer cash back incentive. We sorted this and the finance person prepared the purchase agreement and the dealership emailed it to me on Thursday afternoon. The numbers were STILL wrong; a different set of numbers but STILL a HIGHER purchase price and a LOWER cash back incentive number. We sorted this again. Thursday night and Friday, I finalized insurance, closed on the 3rd party financing, collected cashier's checks, and lined up a garage parking spot (we live in a condo and there is limited street parking). At the dealership today, the purchase number and tax number listed on the title documents were another version of wrong and still higher than agreed, of course. The finance person chose to tell us today, 16 days after we first communicated that we wanted both my husband and I on the title, that we could not put both of us on the title unless we were both on the financing. We expressly asked this question to avoid any problems. GMC Mahwah failed to tell us that it would be a problem until well past the 11th hour. We voided the deal and the finance manager refused to return the documents I signed or even a copy of the documents I signed with the word "VOID" written on it. I acknowledge that I was livid and when it was clear that the finance guy wanted to waste more time, I started writing "VOID" on the documents on the desk. He then grabbed the documents and continued to tell me he would not give me a copy of the documents. I firmly believe that if the finance person had done his job, if he had worked with me this week instead of forcing me to chase him, if the finance person had focused on being accurate (were these honest, reoccurring errors in the dealership's favor or were they trying to take advantage of us?) and if the salesperson had communicated with the finance person, we would not be in this position. With the holidays upon us, we are now back to square one without a car. Truly the worst customer service and an incompetent and unethical finance department. Do yourself a favor and go elsewhere.

lsaf1001

22 de nov. de 2014

A colossal waste of time! From our first visit on November 6, 2014, my husband and I advised the dealership of how we intended to finance the car and that we expected both of us to be on the title. After several trips, we chose the car we wanted on Saturday, November 15, 2014 and expected to pick it up today, Saturday, November 22, 2014. On the 15th, the salesperson told us that he could not give us final numbers that day and they would call us on Monday. I made sure he was aware that we needed the final numbers to close our 3rd party loan. Finance did not call us Monday. After I contacted the salesperson on Tuesday, Finance called me on Tuesday afternoon. I missed the call and called back within 30 minutes. Finance did not return my call Tuesday or Wednesday. Each day I let the dealership know that we would not be able to close the loan without the final purchase numbers. I spoke to the sales manager, Sam Booth, on Thursday, who was extremely unsympathetic but did get the finance guy to finally call us that day. Finally on the phone, the finance guy proceeded to quote me the wrong numbers; specifically a HIGHER purchase price and a LOWER consumer cash back incentive. We sorted this and the finance person prepared the purchase agreement and the dealership emailed it to me on Thursday afternoon. The numbers were STILL wrong; a different set of numbers but STILL a HIGHER purchase price and a LOWER cash back incentive number. We sorted this again. Thursday night and Friday, I finalized insurance, closed on the 3rd party financing, collected cashier's checks, and lined up a garage parking spot (we live in a condo and there is limited street parking). At the dealership today, the purchase number and tax number listed on the title documents were another version of wrong and still higher than agreed, of course. The finance person chose to tell us today, 16 days after we first communicated that we wanted both my husband and I on the title, that we could not put both of us on the title unless we were both on the financing. We expressly asked this question to avoid any problems. GMC Mahwah failed to tell us that it would be a problem until well past the 11th hour. We voided the deal and the finance manager refused to return the documents I signed or even a copy of the documents I signed with the word "VOID" written on it. I acknowledge that I was livid and when it was clear that the finance guy wanted to waste more time, I started writing "VOID" on the documents on the desk. He then grabbed the documents and continued to tell me he would not give me a copy of the documents. I firmly believe that if the finance person had done his job, if he had worked with me this week instead of forcing me to chase him, if the finance person had focused on being accurate (were these honest, reoccurring errors in the dealership's favor or were they trying to take advantage of us?) and if the salesperson had communicated with the finance person, we would not be in this position. With the holidays upon us, we are now back to square one without a car. Truly the worst customer service and an incompetent and unethical finance department. Do yourself a favor and go elsewhere.

John

6 de nov. de 2014

Great experience. Brett in sales was awesome, Domingo in finance was great, and even the receptionist was very pleasant. Thanks to your great staff.

Robert

4 de nov. de 2014

The General Manager Sam Booth and the salesman Khaled Maark were professional and courteous. I felt like I was dealing with family. I would not hesitate to recommend this dealership. I am completely satisfied with the vehicle and the personnel.

Priscilla

31 de oct. de 2014

This past experience (10/30) was great, just as the others have been at the dealership. They have always been courteous and helpful and care about you as a customer.

Gregory Chater

27 de oct. de 2014

Hi George, Sorry to have taken so long to write this review. Just wanted to say "Thanks" to you & your team for the good work, honesty and professionalism!! My 96 Geo Prizm LSi's heating system is working fine without any issues! Definitely would recommend GMC of Mahwah for service on their vehicles! Thanks again, Gregory Chater Ramsey, NJ

Charles

18 de oct. de 2014

Always efficient and friendly. Usually less than an hour and I like being able to make an appointment online. Good luck with the new showroom. I love looking at all the new cars with my cup of coffee as I wait for my car.

David

13 de ago. de 2014

I worked with Lou Tripodi and he was excellent. He was very helpful to me and my wife. I would definitely recommend Lou to someone looking for a new car.

Alison

7 de ago. de 2014

David Guzman was awesome-he even made a house call to drop off my 2nd key at my house on his way home when it couldn't be located at the time of my purchase. Joe, the technology guy was amazing too-super knowledgable and seems to really enjoy his job--GREAT EXPERIENCE!!

Peter

30 de jul. de 2014

Mike and the rest of the team at the Mahwah dealership made this the easiest car-buying experience I have ever had. I will definitely be recommending the dealership to friends and family.

Robert

11 de jul. de 2014

Great experience. I was able to choose a vehicle from their inventory and their sales and finance staff could not have been more helpful. This is the way every car buying experience should be. Mahwah GMC should be proud of the staff they have and the quality of service they provide. Thanks

Gary

8 de jun. de 2014

The work I always done correct and on time. Its my experience that everyone a Buick Mahwah knows their job and has always gone over and beyond to make sure that my car repairs are done. One would not go wrong using this dealership from service to buying a car. KEEP UP THE GREAT WORK

Robert

22 de may. de 2014

Young service staff handled basic recall efficiently. Dealership has great potential. Needs additional parking and construction completion. I wish GM had sent a recall notice as opposed to me reading it in a newspaper article. If GM wants repeat customers they better improve their correspondence with customers on recalls. All the surveys mean nothing if they don't follow-up and through.

Gary

1 de may. de 2014

The dealership is very professional the service depth headed by George and their service writer Krystal are great and know how to treat customers. Keep IP the great work

Priscilla

26 de abr. de 2014

They were very accommodating, as I called at the last minute to see if I could get an appointment for a Lube, Oil, and Filter. Also very quickly done

Louis

26 de abr. de 2014

Service Manage, George was great. Explained everything about my vehicle's problem to me in clear terms. Also Crystal in Service Dept was very helpfull.

Anthony

8 de abr. de 2014

The team was quick to assess my issue and explained everything to me. I appreciated their responsiveness and the quality of the work.

Francisco

25 de mar. de 2014

My Denali was leaking coolant so I drove it to the dealer. It stopped leaking and they could not pin point exactly where it was coming from so they kept it overnight. The next day it still was not leaking so I took it back and they did not charge me anything. I was expecting to be charged at least an hours worth of service, quite surprised it was $0.

Matthew

4 de mar. de 2014

George and Crystal were AWESOME!!!! Very helpful and made my experience a delightful one!!! Looking forward to my next visit...!!!

Andrzej

24 de feb. de 2014

They are very professional and helpful. Every time we visit the dealership, we are very happy with the outstanding service.

Patricia

13 de feb. de 2014

The young man who welcomed me was very courteous and professional. He kept me updated on the status of my car.

cmbethke

10 de feb. de 2014

My wife took her 2011 Terrain in for an oil change and recall. She asked that they change the right front fog light that we supplied. I had the bulb on hand from a previous vehicle. The only reason we asked them to do it is that I am currently disabled and getting down to go under the bumper isn't possible for me. I fully expected to be charged a nominal fee but did not ask what it would be, our fault. So my wife picked up the vehicle and when I reviewed the receipt I found that they charged $59.25. I feel this is completely unreasonable considering while the car was already on the lift for a $50.00 oil change, it's pretty simple to turn a bulb socket 1/4 turn and replace a bulb.

Patricia

5 de feb. de 2014

I would like to mention Crystal in the service area, she was absolutely professional but kind and understanding. If there were more people working like her there would be A LOT more satisfied and happy customers.

Richard

4 de feb. de 2014

I'm always treated with respect and politeness. This time the engine light came on, and the car needed some computer upgrading to alleviate the problem. The car was finished within one hour. Case closed. Richard

Ronald

3 de feb. de 2014

All work was done as explained and completed as promised. Also, it was great to get a clean vehicle back this time of year. Thank You.

John

22 de ene. de 2014

Once again, the staff at GMC Mahwah were responsive, courteous and extremely efficient. The work was done promptly, and completely. It was also nice to have the use of a loaner.

Priscilla

8 de dic. de 2013

It ended up well. Originally did not think I would have to a loaner car, but it was not so bad with the loaner car.

Terzano cabinetry Inc

27 de may. de 2013

fair in pricing of repair, honest answers, finished the repair sooner than expected.always great service .

LadyBird

14 de feb. de 2013

Extremely friendly and easy to work with. Great service, great options!

Richp4

17 de dic. de 2012

Hello my names Rich I'm usually not the type of person to write reviews about anyone especially a dealship for that matter. I'm usually the type of guy that gets nervous when I walk in to a dealership trying to find the right car. I always feel that dealerships are always out to rob me but after walking into Buick GMC of Mahwah and being greated by one of there salesman Anthony I felt more than comfortable he was always straight foward with everything he answered all my questions and he didn't know it off the top of his head he went out of his way to find out for me. So we walked around he showed me a few cars and trucks my eye was really on the new Denali but was very nervous because my credit wasn't the greatest Anthony eased me telling me don't worry well look at every angle and he insured me he will get me in the car of my dreams. So we sat down at his desk he brought over coffee for me am him and we talked. I must say what I thought I would never say about a cars salesman he was the most honest and sincere I have ever met and I must tell you I'm not the easiest person to deal with. Anthony didn't feel pressured at all he worked some magic cause he told me your approved for the Denali you wanted I was so happy. I couldn't believe he got me into my dream car with the credit I had so I thanked him up an down for his patience with me through this rigerous process. So to conclude my experience I felt I had to share with everyone my story and to tell everyone that Buick GMC of mahwah is the only dealership I will now be going to I went to 5 others in the Bergen County area and none of them compare. So if your thinking of getting a new car walk into Buick GMC of Mahwah and you won't be disappointed I promise.P.S. Dont forget to ask for Anthony Sherman you won't be dissapointed.

jonescasey

17 de dic. de 2012

Anthony was very nice and more importantly very knowledgable. He seemed to know everything about every car, even all the little options. He did not pressure me to do anything which made me very comfortable dealing with him. Not like a regular salesman just trying to make a sale, he put me in the right car for a great price. Five stars all around to Anthony and Buick GMC of Mahwah.

JonS123

17 de dic. de 2012

bought a new gmc terrain from this dealership at a price lower than i had been quoted by any other dealership in the area. great sale people. i would definitely recommend purchasing from this dealership

Casio22

17 de dic. de 2012

This was the best car dealer I have ever delt with in my entire life. Kind, courteous, honest and respectful.....Anthony is a great guy who sold me an awesome new Buick!

dtay13

8 de sep. de 2012

Negotiated a deal for a lease based upon my specifications in writing. Left $500 refundable deposit. When car was delivered I informed them that this was not the car I ordered. Salesperson came back and said that this was the only car I was getting for the price that was negotiated. Baited with a good lease deal and then tried to switch in a lesser car. We walked from deal and asked for our refund. Told I would receive my deposit back within 48 hours, still have not received after 10 days and General Manager Anthony keeps hanging up on me when I call.

chachie23

7 de sep. de 2012

I like the fact that this dealership is all about personal attention and honesty unlike some of the more fancier dealerships in in the area where you are just another number.My most recent purchase was May 2012, my salesman, Anthony Sherman, was very patient and informative. He spent two hours with us going over every concern and detail we had. He worked with us to come to a price that worked for us and made us feel very comfortable throughout the entire process. He even went out of his way to locate the vehicle we needed even thought they did not have it in inventory.The sales manager, Anthony Ciarlo, was a doll! He remembered me and my family from past purchases and recounted a funny family story about my dog that we had told him over a year ago. He was very open and honest about everything. He made our experience feel very personal and important to him. Nicole helped us with the financing part of the process and was able to lock in a great rate for our budget. She reviewed all of the papwerwork with us and did not let us leave until we were comfortable. It was a seamless process. George is the service manager who we see from time to time when we have to bring in our other vehilces for service. He is very accomodating and his team is knowledgable and friendly. We love the fact that we can trust a dealership that is so close to home. We have recommended this dealership to all of our friends and family.

lazer

20 de ago. de 2012

very shady pepole will do anything to get your money even whan its more than the quoted price and they treat you like non sense you feel like you do them a favor by coming in there.

Car-Nut

23 de jul. de 2012

I found a 2011 Terrain w/ 3000 miles at Mahwah GMC/Buick. Met with internet sales manager-Lou. Great guy. He was patient with me and answered all my questions. Even when I didn't leave a deposit, he held my Terrain for 5 days. Definetly the place to go to buy a GMC.

nyice11

16 de jun. de 2012

I went with my parents who were buying a new GMC Terrain. Lou, the man who helped us out, found us the right car for the right price and made everything hassle free and a great experience. He was helpful and not a typical car salesman (he didn't harassingly call us or sell us out on a million useless options we didn't need). Love the new car and glad that we went there; so much better than the Ford/Lincoln dealership we went to in Paramus. My father has already said that he will consider buying a Buick there because he loved the service and ease this dealership provided us already! I'm super happy and sure that anyone who goes to this dealership and talks with Lou will be ecstatic!-Robert.

J.W.M.

14 de abr. de 2012

It was a great shopping experience with this dealer.It was a very friendly atmosphere and they were very professional.They still respond to my concerns via email after I purchased my vehicle.I had other experience with other dealership where they don't even return phone calls once you leave there dealership.They don't know you anymore after the transaction.Overall I had a great experience with buick-gmc of mahwah. I would most cetainly send potential future customers there.

fox9098

25 de ene. de 2012

The dealership lied about the rebate program they offer. When I was sitting to sign the contract they slipped in the rebate information and had it so that I would sign it over to them .I called the salesman a lier and they took me to the sales manager who just said he was a new sales person I was dealing with did know. They had someone call me prior to issuing a survey from GMC corporate to see if I would rate them a 5 which I sad I would yet I never got a GMC corporate survey.