Jane44

22 de jul. de 2016

I did not expect to buy the day I went to look at their Rogues, but they gave me a deal I could not refuse. They were so nice and personable. I felt like a family member by the time I left. My husband, who is critical of everything, was so impressed with them. I will DEFINITELY buy from them again and tell everyone I know to buy from them.

tiffanie hood

13 de jul. de 2016

This dealerships service department is a joke!! When I took my 2007 Murano in under warranty to get the tranny replaced I was given a list of repairs that I needed to make before they would replace it. I had the repairs done at a local mechanic and took it back to Busam. I was then again hit with another list of repairs that they said needed to be done. When I refused to pay $2500 for a new exhaust I was told I didn't need it. They kept my vehicle another week and said I needed another repair that cost $300. When I told them to go ahead and make the repair, Steffen told me the next day that they just don't want to work on the vehicle at all. I had to get a rental for all of the time they had my car! The rental was about $500 for two weeks and my transmission was still not replaced. When I contacted the consumer affairs department I was told that they would "document" my complaint which doesn't do me any good. I would never go back to this place for any reason, especially being a female!

Lost Interest

18 de jun. de 2016

I have attempted to purchase one specific pre-owned Nissan for over six weeks. Apparently this dealership does not want to sell cars as there is EXTREMELY poor follow up.. Even the general mgr does not respond to close the sale. Requested an out the door price 3 times from one salesperson who refused to provide it in writing. They do not answer questions. They do not return emails nor texts nor phone calls. You cannot leave a vm after hours. Conclusion: the advertised price is false....just a marketing ploy to get you in the door.

nathan7

31 de dic. de 2015

Roden great at what she does thanks nissanFor the experience of great peopleI enjoyed working Ms Roden she was sweet to me and helpful

LRager47

3 de abr. de 2015

we were very disappointed in our experience at Bussam Nissan. First, the car we wanted to look at had not been cleaned up at all; it was dirty inside and out; we also felt we got the runaround as to what we needed to bring as far as paperwork, etc; made two trips and didn't get a thing accomplished, so we went elsewhere and got the car we wanted with no hastles or problems. John and Laurel Rager

magzj

25 de feb. de 2015

I was in your service center earlier today February 25, 2015 for about two hours. While there I read my magazines while I awaited the diagnostic test to be ran on my car. When John came over I was told my car needed over 1100.00 worth of work done.Immediately I was overwhelmed and called my family members who of course said get a second opinion.I DID get that second opinion not only was my car fixed within minutes and back to normal I was only charged for the part that was replaced and I was on my way. I wanted to come back but I was upset and that would not have been appropriate.I was (almost) completely taken advantage of! I am disgusted by the actions and care I received at this shop. I would never recommend this place again

clfang2

19 de ene. de 2015

We spent four hours at this dealership ironing out what we thought was a great deal. When signing the paperwork to purchase our vehicle, the price listed was much higher than what we had agreed on. The salesman had calculated our monthly rate for 60 months + the amount of money we were going to put down, making the total $5,000 more than we had agreed on. When trying to fix this issue, we were berated by the finance guy and made to feel like criminals for thinking we could even come close to the price we were hoping to pay. We left incredibly frustrated without making the purchase. 3 days later, we purchased the exact same vehicle at Jeff Wyler Eastgate for the price we had offered at this dealership and could not have been happier with the customer service or the entire buying process. I would never recommend this dealership to anyone.

Jason6380

15 de mar. de 2014

I went to Bussam Nissan for a grind in 5th gear in my 370Z. At first they seemed happy to help. After the service manager found out that my warranty was about to run out everything changed. He gave me so many excuses as to why 5th gear kept grinding that it was laughable. Everything from "nothing is wrong with this car", "It's a tick of the 370", "Your shifting wrong", "Your not pushing the clutch down all the way",ect. With the service manager in the car I pushed the clutch to the floor and held it there and shifted back and forth between 5th and 6th. Every time it went into 5th it ground. He told me "Nissan doesn't want me putting transmissions or engines into cars that are about to go out of warranty". I told him I was going to call Nissan. He was not happy with me after that and pretty much handed me my keys and walked off. Within 50 miles my rev match quit working in 5th gear and the grind got much worse. I got a 2nd and a 3rd opinion. Both said the synchronizer in 5th gear was going out. Kings Nissan put a new transmission in my car and I could not have asked to be treated better. They were great. As for Bussam Nissan though, I will never step foot on their lot again. Neither will my family, friends, or the people I work with. I am going to go out of my way to let everyone I can know how Bussam does business. All I can say is stay away from this dealership.

sigma3

5 de nov. de 2013

They don't return customer's calls. Overall, my experience was very bad!!! I can't say one good thing about my buying experience with this dealer.

Tim S

5 de mar. de 2012

TERRIBLE customer service from MANAGER in Parts/Service Dept. I've given up after 3 tries to get a key made (a KEY! not rocket science...) Today's abusive treatment from the "manager" of the Dept was the last straw. Here's what happened: 1st time, I stopped in with the key, not the car (an '09 Sentra, purchased in another state); I was told I would need to have both the key and the car their together, as it's an electronic key and they must be coded together. Okay, I'll come back. 2nd time, I brought the key and drove the car. Was told it would take 1-1/2 hours as they had to program the key. Had no idea it should take this long, and wasn't told this the 1st time. It's a key... An HOUR and 1/2??? I didn't have that much time, so I SCHEDULED AN APPT for later when I could make the time. 3rd time: Came back for my scheduled appt on time, was told by the man at the Service counter that I must bring in ALL keys to the car - I had only brought in one key - another was at home. NO ONE TOLD ME THIS IN THE OTHER TWO TIMES I'M IN THE SERVICE DEPT!!! When I told him this, the man INSISTED this was not true, that I HAD been told to bring in all keys. I had not seen or talked to this man before, so HOW DOES HE KNOW??? He started yelling at me and told me that I was wrong and that what I was saying was not true. WHY WOULD I LIE? I'm tryng to give them my business, and he YELLED AT ME AND CALLED ME A LIAR. I asked to see his manager, and he said he WAS THE MANAGER. What an effective way to drive away potential customers! I will NEVER patron BUSAM NISSAN again. I like Nissans; I currently own two & may buy another in the future, but not from them!