Susan Zeller

6 de sep. de 2016

My sales associate was very helpful. He did everything he could to get me in the car that I was really interested in.He was very nice and helpful.I would definitely give his name to my friends and family.

Randall Weidman

6 de sep. de 2016

John Rowland was a pleasure to work with: polite, knowledgeable, and professional. I felt a fair price for my trade in was given with a fair price with rebates on my new Ford F-150 sport.

Seth Allen

6 de sep. de 2016

Excellent and friendly service. Highly recommend.

Diane Hovest-orick

6 de sep. de 2016

I came just to look at cars and see how much I could get for my previous car. Not even a mile down the road from the dealership the serpentine belt broke.I had my car toed to the dealership and the guys stayed past 5pm working with us. Dan even filled the tank and cleaned the windshield. Everyone was very nice and wanted to help

Mary Lou Payne

5 de sep. de 2016

Very promt and friendly service. Have used Byers for car maintenance for over 20 years.

Jamie Mathew

4 de sep. de 2016

Communication on the status of my vehicle could have been better, but the issues were fixed.

Vickie Wells

3 de sep. de 2016

I've used the service department since I bought my Mariner and always found them to be very helpful and informative.

Richard Biedermann

30 de ago. de 2016

Your staff always provides excellent customer service. Everyone is friendly and helpful.

Mary Austin

27 de ago. de 2016

The salesman was informative, pleasant and helpful. I would do business with John G at Byers, Delaware, Ohio again. This is the first time I have leased a car. I woul do it again.

Gregory Lesperance

27 de ago. de 2016

Salesperson Mark demonstrates excellent customer service capabilities and clearly goes the extra mile during and after the sale.

Tonya

27 de ago. de 2016

Excellent service. John was amazing! Recommend this dealer.

Rodney Jarrett

26 de ago. de 2016

Dropped off my car it was ready when I returned. I am a man of few words a don't I should have to write 50 characters.

Dennis Schofield

25 de ago. de 2016

The service on our 2014 Taurus was performed as expected, with a high level of friendly and informative communications between us and the Service Manager. We appreciated the care and courtesy extended to us during the service process. Good Job Byers Ford. Thanks, Dennis and Jackie Schofield.

Stephanie Scott

22 de ago. de 2016

I bought a 2016 focus , I love it! Josh was really helpful in helping me get it done!

Craig Fendrick

22 de ago. de 2016

Short and efficient. Dick Hatfield is enjoyable to work with.

Dwight Bowman

20 de ago. de 2016

Everything worked great with my vehicle purchase. My wife found the car she wanted online and I came up to look at it. The sales rep Steve Cousins was friendly and helpful. We looked at the car my wife liked and several others for comparison. I walked away with information about 2 of them and compared the details with my wife. The next day, I came back and bought the one she wanted. The transaction was quick and easy. The finance guy was friendly, did not pressure me for extras I didn't need. It all was smooth, and by the way, the 2017 Ford Escape is great!

Judy Spain

18 de ago. de 2016

The only complaint I have is that I had a 10:00 am appointment forroutine service. I was waiting an hour and a half. I thought thatwas too long a wait.

Angela Swisher

18 de ago. de 2016

2015 Ford Edge Sel, the service is always good. I have had a lot of issues with my vehicle from the cooling fan to the throttle body. The staff is always helpful and extremely accommodating.

Mary Towers

15 de ago. de 2016

Everyone is always friendly and professional. Love coming in knowing it will be a great experience.

Patricia Corwin

11 de ago. de 2016

Brought my 2015 CMax in for complimentary first oil change and tire rotation. Service completed in about 1 hour. No complaints or issues.

Thomas Kiefer (Lori Kiefer)

11 de ago. de 2016

The staff were very friendly, and the service was great. I waited in the service waiting area for my service, and there was no air flow in there at all, but I did enjoy watching the tv

Peg Hansel

11 de ago. de 2016

Ross was awesome to work with! Very helpful & kept me completely informed.

Stephanie Ferguson

9 de ago. de 2016

Originally my husband and I were looking at getting a Ford Explorer. After discussing our options, we decided to get something a little more fuel friendly and go for the Fusion. John was an excellent salesman and represented the company well! He did such an amazing job, my husband ended up coming in and buying a brand new truck about a week later.

Priscilla Powers

8 de ago. de 2016

We were very pleased with our sales person, Mark Morgan. He took time to find the exact Explorer we wanted.

Lee Sheppard

6 de ago. de 2016

I was going to buy a used car didnt want to overextend my budget. I left with a 2017 Escape. My salesperson was Matt Merkle, very friendly,helpful and worked to get the deal and car that i wanted. Bill in financing was also very professional, in a nice way and explained everything with a attention to detail. It was worth the drive to Delaware to have such a nice experience. I wlll recommend to friends and family. Its refreshing to get great customer service in the "hurry up" world we live in. Thank you.

Yolanda Girton

5 de ago. de 2016

I always have my car serviced at Byers Ford. they have always been super polite and helpful. they have always answered my questions and got my car done on time. Thank you Byers Ford

Sara Johnson

5 de ago. de 2016

One of the best body shops I have ever used. My car looks like brand new no sign it was ever damaged.

Joan Ansley

5 de ago. de 2016

I always feel welcome because I'm greeted with a smile and checked in immediatly. the service on my Edge is time appropriate.They don't leave anything behind, I can't tell they were even siting in my car. They explain cost superbly,and give my discounts I didn't even relize I had.I just love this team..

Peg Hansel

4 de ago. de 2016

Ross was really helpful & kept me informed of what was going on with our Civic. I appreciate his help!

Robert Long

4 de ago. de 2016

our salesman john did every thing he said he would do, we came back in 3 weeks later after a vacation and he explained about all the new options on the car.

Aaron K

2 de ago. de 2016

John was an amazing sales professional. I had a special financing situation that required extra effort out of his own personal time. Not only did he get me out of my 2014 Jeep Cherokee that I was very displeased with since day 1. He got me into the exact vehicle I wanted, a 2017 Ford Escape. The staff are total professionals. If you are in the market for a new or used vehicle I would recommend giving them a call or stopping by.

Christine Miller

31 de jul. de 2016

Overall the service is great! Byers staff are very nice and my vehicle was serviced on time. However, years ago I purchased a vehicle from the dealership that used to be at the same location and received oil changes free for life, and today, just down the road, another dealership is giving free oil changes for life. For this reason, next time I am going to buy, I will definitely take this into consideration when choosing who to buy from!

Priscilla Powers

30 de jul. de 2016

Mark Morgan was outstanding in finding the exact Explorer we wanted.

Mark Kuhn

29 de jul. de 2016

The staff from my salesman ( 1 1/2yrs. after sale ) to the service dept. was more than helpful.The work was performed quik and efficiently. I had my truck back the next day

Jerry Kuntz

24 de jul. de 2016

Very easy process from the time I dropped my Escape off for service to the time I picked it up. Very friendly and professional staff

Leonard Zuga

22 de jul. de 2016

We buy a new car every ten years or more. So much has changed since our last Byers purchase, a 2007 Camry Hybrid, both jn the buying process as well as in automotive and electronics technology that we needed special care. John Grijack, our sales person, took that care all the way through the transaction and past. He was honest and patient. He was instructive and gracious. He was indeed a pleasure to work with. Now we have both our vehicles serviced under the same roof and we have always been pleased with both the Toyota and Ford service separtments. Keep up the good work.

Leonard Zuga

17 de jul. de 2016

Best car buying experience in over fifty years of buying cars.

Robinson

15 de jul. de 2016

Dick was professional and efficient. He gave me a reasonable estimate, did the job in good time and my car looked as if there was no damage at all afterwards. He was a friendly and cheerful person to interact with as was the lady who shared his office (sorry, did not catch her name). I would recommend going to him without hesitation.

Danny Tucker

15 de jul. de 2016

Very Pleasant people to deal with.However, the air conditioning failed on the car almost immediately after leaving the dealership.I called but the salesman was gone that day. Someone took my info and I have not heard back. Over a week ago.

Lauren Keeler

15 de jul. de 2016

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David Bailey

12 de jul. de 2016

service is alway good, nver have any problems yet .

Dirty Harry Callahan

8 de jul. de 2016

Bobby Condon did a fine job of patience and listening to what I was looking for. Buying price and purchase was done within hours.

Seth Allen

8 de jul. de 2016

Excellent staffing (Ross in service) and accommodations on timeframes. They word diligently to provide the customer the best experience possible. Highly recommend.

Robert Vance

7 de jul. de 2016

I always get friendly, timely and professional service at Byers Ford. I have been to many Ford dealers in Central Ohio over the years and Byers' service department is the best around.

Ralph Kern

5 de jul. de 2016

Great service and friendly staff. I will definitely be bak for my service needs.

William Leonard

1 de jul. de 2016

I got "THE WORKS" Everything went fine. I was kept notified of the progress. I will be back.

Brittany Goebel

1 de jul. de 2016

My husband and I bought a 2014 Jeep Grand Cherokee Limited and we absolutely love it! Bobby Condon was our salesman and he did a fantastic job making sure he handled any stress and paperwork before we even got there. We will definitely tell others about Byers Ford and send any customers your way!

Jeff Lucas

30 de jun. de 2016

I have been a Byers customer since I moved here in 2011 being a Edge Ford and SCION FRS. I am telling you service and staff is wonderful.

Richard Pigman

29 de jun. de 2016

Mark Morgan salesman & Sam in service very helpful

Tom Harmes

28 de jun. de 2016

Byers Ford Delaware service dept always takes good care of me and their "The Works Service" should be available at other Byers locations (Delaware Toyota).

Skylar Daugherty

27 de jun. de 2016

Dick was very helpful and friendly, he made my experience great. I will help spread the word that Byers Ford in Delaware OH is the best places to go for all your vehicle needs!

Curtis Byers

25 de jun. de 2016

Service department fast, efficient and courteous. Left my 2013 Mustang GT/CS for 12,000 mile service. Was in and out quick.

Kaylyn Heading

25 de jun. de 2016

I leased a 2016 Ford Fusion and the staff was extremely helpful. They worked with me and my budget and help me get into the car that I really loved. I visited 2 other dealerships in the same day, and the staff at beyers ford went above and beyond for me. From what I hear, that's the normal for their dealership. Delaware is lucky to have them!

Jennifer Barrett

25 de jun. de 2016

AC wasn't working in the waiting area but everyone made sure we were all comfortable and brought a fan to help

Robert Bien

25 de jun. de 2016

My Service Rep. Sam, always goes Above & Beyond in providing the greatest Customer Service!

Kathryn Rigney

24 de jun. de 2016

I know that no one works harder than the team at Byers. Jeff Odebrecht, Josh Chadwick, Ron Boerner and Derek Newland are first class guys! Even though Jeff and Josh were taking care of us as salespersons, Mark Morgan and Nick Borgia were also extremely helpful in providing information that helped us make a sound decision. Nick does a stand up job in answering internet inquiries in an expedient and knowledgeable manner. And that GM, Chuck Greene, what a great guy! Great job Byers Ford.

Michael Heaton

20 de jun. de 2016

I work odd hours. Did my shopping online. Responses were quick and all questions answered. Sales staff was laid back and easy to talk to.

Pete Urda

20 de jun. de 2016

Friendly, respectful and quick. Discussed all pricing up front. Also the ability to reschedule online was way helpful

Marie Brandt

17 de jun. de 2016

We have always had a good experience with the service department. Sam is excellent in keeping customers updated and always follows through on requests. We plan on being Byers Ford customers for our next purchase.Regards, Marie

Norman Abraham

14 de jun. de 2016

I spoke to Butch Chipps on the phone that morning on what I was looking for a Ford Fusion hybrid silver in color. So we made an appointment in the afternoon and when we got there the car was waiting for us the color and options and everything. We could believe how Butch and Mark made it happen so quickly. Made the deal with some extra options to be added that same day. We now have a Ford that I have raised up with Ford because my dad worked at Ford Motor Co in Dearborn for 25 years many years ago. My brother worked for a Ford dealership many years ago also. We Love our Ford Fusion Hybrid. I also have a Ford 350.

Al Myers

10 de jun. de 2016

Work was done in reasonable amount of time, personnel very accommodating. The down side was there was a grease or dirt spot (about 4 inch in size) left on the drivers seat. I have since cleaned and it appears to look ok?

Robbie Roe

10 de jun. de 2016

The staff was super helpful and patient as I changed my mind a couple times which made everything go smoothly. They found me excellent financing. Will be back I'm sure.

Dawn Poland

10 de jun. de 2016

Everything was done quickly. Service dept very nice.

Dean Potter

10 de jun. de 2016

Excellent communication. Staff is awesome. Staff very friendly.

Bob Feuillerat

10 de jun. de 2016

After having trying to help a stranded driver, who had no idea of how to hook up jumper cables, shorted out the entire electrical system. Had to call for a tow. Every thing went very well from there. The service tech. found the problem and corrected it. Back in operation. Well done.

David Vanmeter

10 de jun. de 2016

We purchased a 2016 Ford Escape. Josh Chadwick was our salesman, very professional, he went above and beyond to help us with our purchase. Usually the financing part of the transaction is very stressful, however, with Derek Newland we were put at ease,the experience was relaxing and pleasant.

Annette Carroll

10 de jun. de 2016

Actually, the salesperson I work with at Byers, Mark Morgan is why I continue to return for purchases and service.He always makes certain my needs are met and that means everything to me as a customer.

Jeffrey Detweiler

7 de jun. de 2016

Super fast fix on the throttle assembly - couple hours and ready to go - awesome service

Adam Abramowitz

6 de jun. de 2016

Completed on time for recall repairs. Everyone was friendly.

Lendell Horne

6 de jun. de 2016

I was treated well and fairly and got a fair value on my trade in and also they got me a good interest rate for finance

William Walker

3 de jun. de 2016

Staff was helpful and friendly. I definitely will recommend them to my friends.

Martin Wiseman

3 de jun. de 2016

Everything went really well the staff was very friendly and started on my vehicle right away. Took about an hour and the price I paid was reasonable.

Jerry Dollarhide

1 de jun. de 2016

Great service, communication, prices, and knowledgeable service person who wrote up my ticket. Thanks

Matthew Lewis

31 de may. de 2016

Happy, Happy, Happy Very fast service. !!!!!!!!!!!!!!!!!!!!!!!

Krista Jenkins

31 de may. de 2016

I purchased a 2011 Explorer. It was exactly what I was looking for. The staff are all helpful but not pushy. Great experience.

Tony Caneiro

31 de may. de 2016

Service appointment was easy to make online. The reminder notifications kept me updated Sam was very professional and easy to work with

W. J. Guest

30 de may. de 2016

Purchased a 2016 Ford F-150, Pleasant experience! Our salesman John was great! Will recommend John and Byers to all my friends and family, I can honestly say it was my best car buying experience in a long time!

W. J. Guest

23 de may. de 2016

Purchased a 2016 Ford F150, love my new Ford!! Salesman was very professional and courteous. He made the whole buying experience pleasant. I have already recommended Byers Ford to several of my friends and work associates. I have purchased many cars over the years and can honestly say that Byers Ford was my best experience when purchasing a new car or truck. Keep up the good work.

Amber Cain

23 de may. de 2016

Great customer service from Sam. I have been a repeat customer for a many years

Bryson Helm

20 de may. de 2016

Justin in service was able to take care of my business needs on a Saturday at closing time by offering a loaner vehicle since mine wouldn't be ready until mid week. In partnership with finance they worked with my warranty to ensure that i was PROPERLY billed even though I was unaware of the benefits. This speaks to your staffs integrity which I value higher than anything else and see so little of in the automotive sales industry. This interaction has absolutely earned you my oil change business permanently. Will also keep my buying business there as well.

Richard Logsdon

18 de may. de 2016

We recently had our second vehicle repaired by the Collision Center. Just like the first time, Dick Hatfield and his staff did an excellent job and treated us like we were their only customers even though we know at this time of year they are extremely busy. We have and will continue to recommend Byers Ford to friends and family.

Sharon Zehringer

17 de may. de 2016

My Ford Edge had a recall part to replace. As I am fairly new in northern Columbus I wasn't sure where to go. My son in law recommended you.

D Hall

17 de may. de 2016

The service on my car was very professional and was done in the time frame they gave me.

Kasey Mccutcheon

16 de may. de 2016

2016 Explorer XLT was in for its first oil change since purchased...staff was friendly and service was done faster than originally quoted!!

J Smith

16 de may. de 2016

Third trip to Byers Ford Collision Center, Delaware, Ohio and another awesome body repair. Although my auto is not a Ford it was welcomed and I was treated with respect at the collision center. Great personal service with expert results!! Thank you for restoring the fender benders on my automobile again!!

Samuel Bond

15 de may. de 2016

Service was great. Justin was friendly and we negotiated a great deal. Awesome.

Paul Austin

13 de may. de 2016

great service. only downside was getting appointment in first place. Never returned my calls after getting voicemail

Susan

12 de may. de 2016

Thanks for all your help. Justin in service dept. very helpful. While our repair with the recall took longer than expected. He made sure we had a car to drive. Cashier stayed later so I could pick up car. The mechanic was great in answering questions when I made the appointment.

Sarah Dinovo

11 de may. de 2016

I was able to get my car fixed in a very short amount of time.

Mike Forshaw

10 de may. de 2016

Although the service was good, the people I interacted with were not as friendly as I have previously experienced at other service shops. I felt like I was interrupting them when I dropped off my car. I will be back. Thank you.

John Burchett

9 de may. de 2016

They are very nice people. They were easy to work with and very knowledgeable. They had the best price in town and I know that for sure because we shopped around. We bought a 2016 Ford Escape and love the new ride. We will definitely be buying our next car from them.

Bonnie Guckeyson

7 de may. de 2016

had oil change,, Sam is great with customer service ,always takes care of car and explains bill to me

David Olney

6 de may. de 2016

My Ford Explorer would slow down to 5 mph and display a maintenance message and the service engine light would stay lit. I took it Byers where they identified the issue as being a bad Throttle body. It took some time to get the part in which was manufacturing issue. Justin did an outstanding job on keeping me updated on my vehicle and my sales rep John worked well together in order to help me out while I waited on my vehicle.

Jeri Price

6 de may. de 2016

It took longer than expected due to parts not available and the service dept arranged transportation back to the dealership at no charge.

Janelle Courtright

6 de may. de 2016

Staff was pleasant and respectful. New person in training was doing good job.

Robert Quesnel

6 de may. de 2016

Miner item: oil filler cap installed upside-down as indicated by lettering on top of the cap.

Derek Purdie

6 de may. de 2016

Great experience from start to finish. Love this dealership.

Eric Bright

5 de may. de 2016

I had an issue with my Ford Escape for 6 months. I took it in to Firestone and AAA carcare, and spent hundreds of dollars and they could not find the problem. I brought it in to Byers and couldn't have asked for better treatment, or service. The problem was diagnosed and fixed, as well as a rattle I have had since I have had the truck, which also was never diagnosed. I was also offered a loaner car, which made taking my car to Byers possible, because I live in Columbus, but work in Delaware. Also Sam was excellent! He was patient and attentive, and it was nice to have someone to contact directly. I plan on bringing my truck back soon for stereo/addtions and will be grateful to take advantage of your loaner car. Thanks for the great service, I couldn't have asked for a better experience.

Laurie Thuman

2 de may. de 2016

Service department was very helpful. They thorough in checking on my concern. Thank you

Pamela Robinson

30 de abr. de 2016

I have a 2015 Super Duty 3/4 ton Platinum Edition pickup that was due for its 10,000 mile oil change and tire rotation. Mud flaps were also installed. As usual, the service guys were quick and reliable. I feel they really took an interest in my needs and took great care of my truck. I always feel like family.

James Hughes

30 de abr. de 2016

The Service Advisor was knowledgeable and followed up with a phone calls advising me of the progress and cost. The cashier stayed later than normal to ensure I coup pick up m vehicle that evening rather than the next day.I can't speak for the rest of the dealership and can only speak for the quality of my Ford vehicle, which has proven to be very good.

Darlene Bullock

29 de abr. de 2016

2016 Taurus SEL Very satisfied with my sales person Mark. Also getting through Finance was a breeze.

Donald Farmer

29 de abr. de 2016

Staff was very helpful on completing my purchase as fast as they could.

Samuel Bond

22 de abr. de 2016

Experience was great. I had dealt with a few local dealers(used) in Marion and they wanted outrageous prices for their stock. I found my Sierra online at Byers. I offered everything I wanted in a truck and just a little bit more at a great price. At the dealership, Justin was not pushy or sneaky. we went back and forth a little, but in a friendly way. He wanted to sell it to me and I wanted to buy it. It was the third time for that dealership to sell that truck, and I think everybody involved wanted to same thing. I am very happy so far. I have found a few problems, but nothing major. Now, if the tires or bed doesn't fall off in the next six months all will be well.

Linda Tanksley

16 de abr. de 2016

The staff was courteous when approached and prompt with service. I was thoroughly impressed and would recommend everyone to Byers Ford for repair of their vehicle.

James Buffington

22 de mar. de 2016

I was taking great care of, but one thing I realized was the immense difference between a customer purchasing a car & their expectations compared to a sales person's or service tech's expectations. Things that are "normal" or "expected" with experienced staff in the business can often be viewed as a poor quality or poor customer service issue by either the dealer or FORD in general from the eyes and perspective of the buyer.

Richard Johnson

21 de mar. de 2016

Service was fine. 30,000 mile checkup. Didn't feel that they did enough extra over a normal oil change to justify a $300.00 plus bill.

James Gire

21 de mar. de 2016

Very helpful staff. Appointment time was good and started on time. No extra wait time. Very competitive pricing. Totally satisfied.

Randy Billings

21 de mar. de 2016

The service personnel do a wonderful job! Great customer service!

Rebecca Gerhart

21 de mar. de 2016

I've always had a good experience. They take good care of my Explorer and are always pleasant to deal with. My son is an auto tech so I know when things are being done right. He checks my vehicle when he has time and said they are doing a good job with it.

Ron Zapp

20 de mar. de 2016

The staff was very professional and helpful. No pressure on sales or service.

David Bowling

20 de mar. de 2016

2015 f-150.fault. First day tire pressure light said monitor fault. Called set up appointment went back and you didn't have parts. 45 min. one way drive for me. Had to go back again to get it fixed. Repair guys were great and appolagized both times. Very nice both times. Just wish you had parts first time after telling up front what was wrong.

Norma Howington

18 de mar. de 2016

I lease a Ford feista My visits are always good. The staff gets me in quickly and finds the problem and gets me out as soon as possible.

Todd Heinlen

10 de ene. de 2016

First oil change for our new Escape-went smoothly and finished at promised time of completion

jregimbald

10 de ene. de 2016

Great experience buying our 2015 Focus ST at Byer's Ford! They have a truly friendly staff and will work with you to get the best price. Thank you Joshua Chadwick and Derek Newland!

Jeff and Jessie Dean

6 de dic. de 2015

This is our 2nd trip to byers ford and were very pleased both times. Josh Chadwick was our salesman and was very helpful and great to work with.

SGiaimo

11 de sep. de 2015

Byers Ford in Delaware is great! I've purchase 2 card and always get them serviced there. Everyone is very friendly and helpful. Their service department is quick and reliable. Online appointments are a big plus! I live in Dublin now and STILL drive up to Delaware for service because I have yet to find anyone better in the Columbus area.

Travis Parsons

25 de jun. de 2015

we took our car here to get fixed it has taken over a week and then they say don't know what exactly was wrong can't tell you which circuit was loose he went through and tighten them all well that is the dumbest thing I've ever heard when you go through and tighten down all the circuits if there was one loose you are going to know because it will tighten up if one doesn't tighten up more then it wasn't loose but yet you cant tell me which one was lives you say it is impossible to know bull crap I am NOT someone that does not understand the vehicles and maintenance I only have service done there because it's under warranty otherwise I do it myself I will never go back there again we are getting ready for vacation and plan on getting another vehicle in a few months I was going to get mine from that dealership but now I will never do anything with them again worst service ever. if I could there would be 0 stars given

Ralph Kern

19 de feb. de 2015

Rick did a great job and the service was excellent.

Dana Garrelts

19 de feb. de 2015

Bought an 07 f150 from Mark Morgan was good to work with

Kenneth Prince

10 de feb. de 2015

Requested work was done in a timely fashion and was reasonably priced.

Russ Mayer

6 de feb. de 2015

I originally came in to look at a vehicle thru the TruCar program thru my work but the vehicle was purchased the day prior. JayDee worked hard to find me a similar vehicle at a price I could afford. Today I enjoy driving my 2010 red Ford Foccus back and forth to work. It is great to be able to have a trustworthy dependable vehicle to navigate the wintery roads.

Troy Pinion

2 de feb. de 2015

I was 100% happy with my car purchasing process with byers. All of questions were answered and the staff was really helpful. I will definitely be back.

Cindy Cupps

29 de ene. de 2015

My vehicle was in the body shop for repair. The service was quick and flawless:) And.....they cleaned my car inside and out!!Thanks for the great service.

Adam Prince

28 de ene. de 2015

Everyone they was very nice n friendly n helpful.

Leonard Zuga

26 de ene. de 2015

Outstanding! Highly recommended. They take great care of my little Red Ranger.

Timothy Kelley

25 de ene. de 2015

Mark was great with helping in the purchase of my 2014 F150 STX! Easy to deal with & was more than willing to work late/hang around to accommodate our work schedules. Will definitely go back when it's time to update the wife's car!!!

Jeffrey Gossett

25 de ene. de 2015

My service needs were met and I was happy with how the staff treated me. They communicated clearly on what the problem was and how it was taken care of.

Kenneth Prince

24 de ene. de 2015

Timely and reasonably priced car check up. Thanks!

Melissa Herald

23 de ene. de 2015

Really,good experience with very friendly service. Thinking about another purchase soon.

Eric

23 de ene. de 2015

Staff was very helpful. Stopped in with an check engine light on. Made appointment for service. Problem was corrected within a day for a reasonable cost. Service staff keep me advised of the status of the repair, which I really appreciate.

Richardr Biedermann

23 de ene. de 2015

Fast friendly service.Clean ,welcoming service area

Colby Seamster

23 de ene. de 2015

Great during purchase of F150 and first service of truck at 3500 miles.

Charles Agin

22 de ene. de 2015

There was no pressure to buy, Josh was very informative and helpful. This is the first time buying a car that was actually fun. None of the old monkey business... Pleasure to deal with Bill in finance.

Donald Howard

22 de ene. de 2015

Sam at Byers was very thorough and respectful. He had a cheerful attitude when I needed help and continued to show the same sort of service throughout my visit to Byers.

Susan

22 de ene. de 2015

I pretty much tell the experience of buying my Ford Focus at Byers Ford to anyone who will listen, as it was really quite pleasant. The service visits have continued to go well also. I feel like Byers Ford has "been there" for me, from popping in to have my front license plate put on, to reinstalling my wiper blade (after it had pulled away because of ice on the windshield), both of which sales people left the showroom and just came out and took care of for free in a matter of minutes.

Emeric Zuccaro

21 de ene. de 2015

I was very satisfied on the efficiency of getting my car repaired. I have never had a bad experience with your dealership, this was not my first episode.

Lauren Grischow

21 de ene. de 2015

Seriously should not hv to put Ina comment unless I want toGood

Lisa Cain

20 de ene. de 2015

The service was great as I had multiple issues going on with my 10 yr old car. When the work that needed to be done extended beyond the anticipated time, I was offered a loaner vehicle, free of charge, to use while my car was being serviced. I felt Sam and the rest of the service team took care of my needs so that I could maintain my busy schedule with more than adequate transportation:) Thanks again, Sam! Lisa Cain

Timothy Flynn

20 de ene. de 2015

Great service. Timely and very pleasant employees.

James Hughes

20 de ene. de 2015

Byers Ford provided me with good service on my 2002 Ford Ranger Edge. The heater fan switch failed and I needed it replaced. The final price seemed a little steep, but this was for parts, not in stock, for an older and discontinued model line vehicle, so I'm ok with this. Since the parts were not in stock, Byers provided a lift back home until the parts were delivered and installed, at which point they picked me and returned me to the dealership. Since I was without alternate transportation that day, this was much appreciated.

Erich Achtmann Mendoza

20 de ene. de 2015

The service appointment was ok; interaction of service manager could be improved, not very friendly. Another callout in regards to Byers Ford is the lack of car loaners. If I need a service or repair that takes more than a day, I have to find my own means for transportation. This is strange to me, as Byers Kia (which is a couple of miles away from Byers Ford) provides loaners (free of charge) and in one occasion they went out of their way to get my wife a loaner.As for my vehicle, I have a service item where the Air Bag warning light comes on; I already took it once for repair, had to leave the car overnight (with no loaner) and when I picked it up, the light still comes up. During this last service, the light was coming up and the service team never called it out, not that I indicated during setting up the appointment, but if the run a car check, it was obvious that it comes up.At this moment, I have to plan to bring it back in to see if they can fix it, but I have to find a time that I don't need my car (which I need every day for work) as I stated before, no loaners. Very inconvenient.

Elisabeth Newell

19 de ene. de 2015

I dropped the vehicle off the night before because it was due for service first thing Saturday mornig. I had a family emergency and had to change my original appointment and they were squeezing me in first thing. Not even 10 minutes after I got home I received a call. They had it done already. I was not able to get it until the morning but when I did pick it up it was ready to go and even washed. It's the little things like this that makes me come back and spend the little extra money.

Philip Chmelovsky

19 de ene. de 2015

Good communication, work done in a timely manner. Made sure all hidden damage was discovered and fixed. Great job.

Vicki Siegrist

17 de ene. de 2015

I had my ford edge serviced at buyers ford on Thursday. I received excellent service. The staff was very courteous and helpful. They have a clean comfortable work area and a nice waiting lounge. Keep up the good work.

Richard Brandt

16 de ene. de 2015

JD sold me my car and that knows his stuff. No question was left unanswered. Love was felt by all involved

Kelly Wolfe

16 de ene. de 2015

It's always a great experience coming to Byers Ford to have my Ford Escape serviced. I have been coming here to have my car serviced for the last 3 years. Everyone is always very friendly. My car is serviced in a timely manner. Thanks Sam!

Randy Dewitt

15 de ene. de 2015

The entire staff is respectful, professional and very helpful. The buying experience was very stress free.

Myra Weber

15 de ene. de 2015

I am not sure that my first response was sent. I am new at this email stuff, so I will re s pond again. I am a senior citizen and I live alone. I always receive excellent service at ByersFord. Sam Brenning goes out of way to address my car concerns. Iam grateful to be able toHave a dependable person that always treats me with respect and Sam is that person.

Justin Wall

15 de ene. de 2015

Great place to deal with wI'll definitely recommend to friends and family thanks again

Peggy Mefferd

15 de ene. de 2015

The service I received was professional and courteous. It was also done as promised. Great job!

Steven Koenig

15 de ene. de 2015

Great service department. Great service department. Great service department. Great service department

Monroe Harbage

14 de ene. de 2015

I had a very good experience and every thing turned out great, I had little time to wait the repairs went fast. Thank You.

David Riegle

14 de ene. de 2015

Service was fine. I appreciate them entering the battery rebate for me.

William Nichols

14 de ene. de 2015

Found the car online, went in and they didn't try to sell me something I didn't want. The price of the car was very competitive for the amount of miles on the vehicle. The back right window didn't work, but they were very helpful and fixed before sending the car to me. The salesman was helpful through the process, wasn't pushy, and respected that I only was interested in the one vehicle and didn't try to steer me in a different direction. This was my first time buying through a dealership, so I don't have much of a perspective to compare this to.

Bob Feuillerat

14 de ene. de 2015

Have been dealing with the Ford dealers in Delaware, Oh for the last 30 years. They have sold me all well built vehicles that last. As for service it is one of the best I've had in my 73 years.

Ashley Petiya

14 de ene. de 2015

Nick was great. Things were a little confusing when different people said and offer different things than others. Although I didn't get the APR promised due to miscommunication with other staff the rest of the purchase was fine. Nick really helped me find a car that met my needs. He also was quick to responded to my 101 questions throughout the process of looking for a car and purchase. I would recommend him to friends and family.

John Hanson

14 de ene. de 2015

I found the van on a Ford website. I did much of the work over the phone as was very pleased how helpful my salesman was. The business manager walked me through the process and carefully explained everything to me. It was an easy process. I would gladly drive to Ohio again to work with your dealership. I have already had the opportunity to share my story with a friend that lives in your area. John Hanson

Brad Harris

14 de ene. de 2015

Enjoyed it greatly. Quick service and I was well taken care of by service and staff.

Nora Montalvo-crumbley

14 de ene. de 2015

The service was done in a timely manner.I do not wish to do more than this.

Christine Kirby

14 de ene. de 2015

ford edge, Service was very good, very detailed, salesman the best excellent !!!!!!building old, restroom not clean, old,building smelled like smoke, offices and desk dirty.

Valued Customer Greif Inc

14 de ene. de 2015

I have worked with Sam in your service department for many years. Our job is to remove snow and ice in Delaware, and we use a F-250 to accomplish this. There have been many times that I have to call Sam in a panic concerning repair of our truck before the snow event (which many times is the next day). Sam and the service department have never let us down, and we would never think of going to any dealership other than Byers for our service needs. Thank you.

Brad Smith

13 de ene. de 2015

Service was great! Very Friendly! Done with Oil Change in about an hour maybe little under.

Mikel Davis

13 de ene. de 2015

Well considering I have to take my car there, to keep up with the Warrenty.But they do okay. Overall a very pleasant experience

Natalie Blue

13 de ene. de 2015

I purchased a 2015 Ford Expedition EL. We test drove a regular size Expedition but ended up purchasing the longer version. There was no pressure from the sales staff (John) to purchase the larger vehicle. He helped us understand the differences so we could make our own choice. I expected to be at the dealership for 3 to 4 hours. We were in and out in 2 hours from test drive to ownership. Everyone was friendly. We took our teenage kids. All of the employees spoke to the kids and made them feel at home. I was glad to have the kids with us as part of the experience.

Gregory Dench

13 de ene. de 2015

The Staff was very respectful and attentive. I was working primarily with Richard Pryor and he made the process as painless as possible; in fact he made it an enjoyable experience. He did a great job of understanding what was important to me and educating me on my options. Overall, I would do business again with Byers Ford

Katherine Tyler

13 de ene. de 2015

Took car car promptly and serviced in good time. Took time to review findings.

Ricky Kinder

12 de ene. de 2015

Great very clean waiting roomVery fast oil change thank you

William Addington

12 de ene. de 2015

scheduled service online. showed up early and was out early with service to truck done as expected

Richard Thomas

12 de ene. de 2015

Service has been very good nearly always. My service advisor, Sam Brenning, does a very good job. I feel he answers my questions honestly and gives me sound advice.

Reg

12 de ene. de 2015

Service was fine, I had to wait longer than I expected. One concern.. I completed my service request online and when I arrived they did not have the service request.

Wesley Tyson

12 de ene. de 2015

I had called and talked to a sales person Jay dee.I was looking for a new focus st he and I talked about the specs and features he was very knowledgeable about them and he made me feel like he cared about my business so I went up there and meet him.we finally got the deal done.I love my new car and plan on sending people to see Jay dee he has great customer skills.

Christine Kirby

12 de ene. de 2015

Our salesperson John was very accommodating and very easy to work with. He answered our questions and did not put pressure on us. I feel he will be available anytime that we would need him. John did an excellent job for us. The facility was dirty. All common areas are in need of being freshened up throughout.

Alfred Minotti

11 de ene. de 2015

Excellent service. as usual. Service advisers are very knowledgeable and seem to be very honest -- no price gouging or unneeded recommendations. Their advice is helpful. Prices are reasonable and work can be counted on to be done right.

Troy Pinion

10 de ene. de 2015

I purchased a Ford edge that I am 100% happy with. Very professional, down to earth staff. I also felt my best interest was kept in mind by the entire staff. Will definitely return in the future for another vehicle!

J

10 de ene. de 2015

I appreciated that the employees worked with me directly, taking me seriously as some other dealerships did not (being a young female). They answered any questions I had and did not try to push a lot of extra stuff - whether the higher end cars or extra features.

Jeffery Sentney

9 de ene. de 2015

Everyone was very helpfull and stayed late since I drove 2.5 hours to come look at excursion. Will buy from again.

Eric

8 de ene. de 2015

Staff is great but Byers should invest in the facility. I will recommend and go for service no doubt.

Rick Jones

7 de ene. de 2015

Toyota Tacoma.Good service,repair was done quickly and looked very good can't tell any work was done. Very satisfied.The staff did exactly what they said they would.

Jerry Slover

7 de ene. de 2015

Body work was very good. Very well satisfied. Everyone was very helpful great job

Timothy Skinner

7 de ene. de 2015

I bought a Ford Fusion (titanium) and got great service. Also the dealer told me he was going to do a follow up in about a month from my purchase, which I thought was a great idea as well. By then I should have some more questions to ask him - lol. Thanks - and I hope the great service keeps coming!!

Mark Harrell

6 de ene. de 2015

The Byers Ford service center is the primary (only) facility that I take my Ford Escape for maintenance. I remain completely satisfied with the my treatment and information shown by the service intake staff, and the workmanship of the technicians (mechanics).

Jackie Lockwood

6 de ene. de 2015

We purchased our Mercury Mariner in 2010 and have consistently returned for all services as necessary. I have never had any problems with Byers service department. They are prompt andcourteous. Sam Benning take the time to make sure everything is done right.

Craig Gwinner

6 de ene. de 2015

2015 Ford explorer...the service and the staff were great

Charles

5 de ene. de 2015

Josh Chadwick was really patient with me. I'm not the easiest customer and he took a lot of time to make sure I was taken care of. He is friendly and very helpful.

Sheila Milligan

5 de ene. de 2015

Service staff are friendly and do a good job. The description of the services completed at the end of the appointment is a very good discussion, allows me to better understand what was done and if there are any concerns. Thanks.

Jeff Stringham

5 de ene. de 2015

Sam with the service department is a genuinely nice guy, he makes sure everything is done to your satisfaction and explains all aspects of service. There is a reason I drive past 2 other Ford dealers to come to Byers.

Noelle Dial

5 de ene. de 2015

Not only did I find the perfect vehicle, my sales rep (Jack) went out of his way to assist us with another vehicle problem on our other Ford. The service department then moved heaven and earth to repair a problem that someone else created.Both my husband and I were treated as if we had been long-term customers instead of first time. It was amazing. Highly recommend.

Mark Farr

5 de ene. de 2015

2015 Mustang GT. Jeff was very helpful from start to finish. He answered all our questions and brought in others if he was not quite sure. Very pleased with the Dealership and Jeff.

James Mann

5 de ene. de 2015

2015 ford fusion. We returned to Byers to purchase a second vehicle from JayDee Bravard. Over the summer of 2014 we purchased a 2012 ford focus that was Ford certified.

Joshua Bacher

4 de ene. de 2015

I recently purchased a 2014 Ford Edge From Byers Ford in Delaware Ohio. There was no hesitation to help to help me by the staff there. They took the time to help me decide what vehicle would be best for me. My sales Professional was John Grijak, along with Joe that greeted me at the door to help me any way possible. This is the second vehicle that he had helped me with. He is an amazing person to deal with. John makes the experience very easy. Overall everyone there is very professional as well as friendly.

Rebecca Hazelton

4 de ene. de 2015

I took my vehicle in for an oil change. The service staff was prompt and speedy.

Douglas Morr

3 de ene. de 2015

Great job on our recent visit. Will be back at next scheduled visit.

Richard Barnes

2 de ene. de 2015

Very knowledgeable and helpful staff. Quick efficient buying experience. Nice selection of vehicles for any level of consideration. After talking with the salesman about what I was considering and looking for, he directed me right to the car I eventually bought.

Aubrey Mahaffey

2 de ene. de 2015

Scott was awesome! He was very helpful and understanding. The business manager Derek got us out quick!

Daniel Bill

1 de ene. de 2015

The experience was good and best there was no pressure and Jay Dee helped me talk through the information that helped me make a good decision.

Robert Close

1 de ene. de 2015

Great new car purchase experience. Salesman made the experience, he was very helpful and patient making sure my purchase was exactly what I wanted.

Christopher Davis

1 de ene. de 2015

Never had a bad experience. Been going there for many years. They get me in and out.

Violet Mutters

1 de ene. de 2015

Always happy with service. Everyone is friendly and treat me well. I just had my oil changed, so repairs were not done.

L Peterson

1 de ene. de 2015

Bought a 2011 Dodge Grand Caravan. The sales staff allowed me to take the van home for the night, which was great because we are a busy family and the whole crew was able to see it and ride in it. We went out to dinner in it and took the kids to an activity, just like a normal night. Realistic preview - much appreciated. Salesman was knowledgeable, no one was pushy, even the finance guy with the warranties. Great experience!

Xavier Parak

31 de dic. de 2014

Jeff was really friendly and went out of his way to get me this car (2012 Fusion, certified pre-owned). He made sure to address my concerns and make me confident with the new investment I was to make. He even attempted to grant my wish to remove a purple pinstripe (small quibble). Later I brought the car in for an oil change (first one is free, great customer service). All of the staff was very helpful with this and wished me the best with the car. You can tell they are dedicated to the product and the satisfaction of the customer. Thank you guys,

David Kinnear

31 de dic. de 2014

My battery was defective and I had to have Roadside assistance start my car. I called Byers Ford and got an appointment to have it fixed at 9:00 am the very next day. I really appreciated such quick service. Everything was as pleasant as possible and there were no surprises. Service manager Rick McGarth explained what was going to happen and everything was quickly done. Salesman Josh Chadwick checked to see if I needed any help, or had any questions. Everything went extremely well, I was very happy with my experience at Byers Ford. It didn't hurt abit! Thank You Very Much! David Kinnear 12/31/2014

Mary Burns

31 de dic. de 2014

I have no problem with the work they did.(2004 F150 Ford pickup) but it has only been 2 days since they installed 2 new springs on thefront of my truck.

C. Kibbey

31 de dic. de 2014

Your service man, Sam, is tops.50 Characters! give me a break!

BJ Huff

31 de dic. de 2014

I purchased a used 2008 Expedition from Byers Ford and was well assisted by Josh Chadwick. Everyone I encountered was really helpful and made the process painless. I drove 3 hours to purchase and was completely satisfied. Thanks Again

David Hebbe

30 de dic. de 2014

Despite the problem with my 2011 Edge being not fault of your own, you went above and beyond to make sure that my vehicle's original problem was taken care of, as well as the additional issues that were discovered along the way. All within a reasonable budget, and with plenty of disclosure along the way. Never once did I feel unimportant or trivialized as a customer.

Moira Canter

30 de dic. de 2014

Very polite and they do a great job. I love the convenience of the dealership.

Carol Wilson

30 de dic. de 2014

My experience was excellent as usual. The service department is very thorough with explaining what w as done and what needs to be done.

Jerry Thompson

30 de dic. de 2014

Good job! Professional, polite, and the issue was resolved.

Matthew Baccus

29 de dic. de 2014

The staff was very accommodating and honest in what needed to be addressed and resolved. They also have great suggestions on upcoming issues and resolved one additional issue at no cost. In addition, the waiting area has wifi which allowed me to continue working while I waited for them to finish working on my car. Great experience!

Timothy Smith

29 de dic. de 2014

Everyone was very friendly and helpful as always. Very knowledegable of all services performed. No complaints about any services from this dealership.

James Poff

29 de dic. de 2014

Great service, with no appointment I was in and out in less than 2 hours.

John Bushko

29 de dic. de 2014

Prompt, courteous and professional. Very pleasant.

John Maier

29 de dic. de 2014

Greatgreatgreat. But your excessemails are becoming annoying

Michael Alexander

27 de dic. de 2014

I had my 2014 Ford Escape in for it's 20,000 service call. Everyone was extremely helpful and courteous! They went above and beyond showing me some new things re: my car.

William Leonard

27 de dic. de 2014

We took care of a recall, had a oil and filter change,Installed a new battery . We were well taken care of ,as always.

Russell Feuillerat

27 de dic. de 2014

Very good workmanship, great people, always friendly and helpful

Marie Brandt

25 de dic. de 2014

The service team at Byers Ford always does a good job. Sam is very nice and keeps you informed of progress . Marie

T. J.

25 de dic. de 2014

I had to resort to scheduling my appointment online due to the phrase "he's with a customer right now, would you like to leave a message?" I left a message on Saturday morning, did not hear anything back, and finally resorted to going online. Either there needs to be more staff, or use the resources you have to cross train others. Service was great, but strongly recommend making it easier for those calling in as oppose to scheduling online.

Eileen Sheppard

25 de dic. de 2014

Your service was fine, but the person who worked with us when dropping off the car was not pleasant or helpful. He did not speak to me other than to get the basic information. He didn't say good morning, how may I help you, or even ask why I brought the car in. I asked several questions and only got one word answers. Based on my interactions with him, I would choose to go to a dealer farther away rather than come back to yours. However, when I picked the car up, the woman who checked me out was very pleasant and helpful. She answered my questions and was quick and efficient with the paperwork. An entirely different experience, and one that makes me willing to come back to your service department.

Valeria Veit

25 de dic. de 2014

Everyone was very courteous and you completed job in timeframe you told us. Thank you.

Carole Kane

25 de dic. de 2014

Salesman was really helpful and well knowledged. Business office person (I believe his name is Derek) was also very helpful and did a great job.

Anh Nguyen

24 de dic. de 2014

2001 ford ranger. Service is fine. Staff is nice..

Ruben Velez

23 de dic. de 2014

I have been always impressed with the friendliness of the servicing team. I have been taking my Ford Taurus to this location since July 2006. Even after moving to Southeast and now Northwest Columbus I still make the 30 mile one way trip because of people in your service area.

Marilyn Leymaster

23 de dic. de 2014

The service needed was delivered on time, and as promised.

Sharon Todd

23 de dic. de 2014

I sat in the waiting room until notified the work was done. I trust it was done. I was given a bill and paid it. The car has run fine since leaving your premises.I left a bag by the cashier's window, called, and retrieved it the next day without any problems.A small table in the waiting room would be nice. Remove a chair.

Sharon Hays

22 de dic. de 2014

I was very pleased with the service. It was my first oil change in my new Escape and it was free! The staff is very nice and helpful

Stephen Spain

22 de dic. de 2014

Sam is just awesome as a service advisor. I have complete trust in him.

Jesse Vergara

22 de dic. de 2014

I scheduled an online appointment, but the appointment did not show up in on the computer system. I was still able to leave my vehicle to have it serviced in a reasonable amount of time.

Katie Grijak

21 de dic. de 2014

Byers Ford does an exceptional job of completing service in a good amount of time. My 2014 Flex is always well taken care of and I appreciate how quickly they get my vehicles back to me.

William Karshner

21 de dic. de 2014

We purchased a 2015 F 250 Lariat Super duty pickup. The staff was excellent in assisting us with our questions and making this purchase a very smooth transaction. We will return to purchase future vehicles and recommend this to our friends.

James Biehl

20 de dic. de 2014

Rick McGrath did a terrific job of keeping me informed about the progress of repairs on my '07 Lincoln Town Car. And your technician diagnosed quickly and fixed what I wanted done. Fine job.

Paul England

20 de dic. de 2014

Short sweet and to the point. Answer questions and pre-qualified online. Spent minimal time at dealership where everyone was very friendly.

Vivian Tilton

20 de dic. de 2014

Service was great. Staff very courteous and helpful.

Gary Newkirk

20 de dic. de 2014

We purchased a 2013 Ford Escape. The service department was wonderful. The service manager was very informative to let us know what to expect in upcoming services. Very satisfied with the overall service.

Scott Ross

19 de dic. de 2014

Sam at the service Department is the best! He is the reason I use Buyers Ford. I have my Mustang, Jeep and my Daughters Toyota serviced at Buyers because I trust Sam.

Jakob Allenstein

19 de dic. de 2014

So far I have had a pleasant experience from buying my first new car down to getting a simple oil change!

Stephen Cochran

19 de dic. de 2014

Sam helpful and knowledgable. He is good at explaining everything.

Michael French

19 de dic. de 2014

Everything was great! Staff was thorough and helpful.

John Kernan

19 de dic. de 2014

Mark Morgan was very helpful in assisting us to find the car that we wanted. He listened to what we wanted in a vehicle, and provided excellent options. Have not had many good experiences when purchasing a car in the past. That has changed. Byers Ford will be my first stop for future vehicles.

Molly Bellman

18 de dic. de 2014

Like the people at Byers, esp. Joe Day who sold us a car.

Veronica DiGenova

18 de dic. de 2014

Just disappointed Mark is no longer in the service department.Rick, seems to be taking Mark's place fine.

Pamela Robinson

18 de dic. de 2014

I am always treated better than family. Everyone always remembers your name

Andrew Starner

18 de dic. de 2014

i purchased a 2014 Ford Focus st. I had been to a few other dealers first. They didn't seem like they wanted the business. I called Nick at Byers and it was an awesome experience. Nick and the finance guy helped me get approved for the loan. I don't have the best credit but they never gave up. I'm forever grateful for their service and hospitality. The whole staff was very friendly. I couldn't have asked for a better experience. Thanks again!

Michael Gorman

18 de dic. de 2014

We, were in an extreme pinch on time and was going out of town and Dick Hatfield was able to get us in & out on time, I would never take my business any place else thank Buyers Ford

Anthony Tolle

17 de dic. de 2014

I've had negative experiences at other dealerships in the past. The folks at Byers were different. They kept their word and did everything that was promised to me. I got a great car for a reasonable price. My thanks to the team there for standing out as an honest business.

Daryll Rardon

17 de dic. de 2014

Great service - the car was done as promised while I waited.

Nathan Young

17 de dic. de 2014

Joe was an absolute pleasure to work with in the purchase of my 2014 Taurus SHO. Joe even took the time to walk me through the features of the vehicle, along with benefits of Ford Certified used.Also I was very pleased with others in the staff, extremely friendly and made sure I was comfortable the entire time even finding me an iPhone 5 charger since I had left mine at home. Finally it was a nice touch, that Joe phoned a few days after my purchase to reaffirm I was pleased with my vehicle. Byers Ford, best Ford dealer in the Columbus area.

B Phillips

17 de dic. de 2014

I purchased a 2005 Ford Thunderbird from your dealership. This is the first time I have had the opportunity to deal with Byers Ford. It is also the first time I have ever purchased a car sight unseen. But after numerous discussions with Joe Aulette, who described the vehicle with extreme detail, I felt very comfortable with making the decision to close the deal. Joe kept me informed every step of the way. He emailed pictures, he arranged for the shipping to my door step, and followed up after delivery to make sure I was pleased with my purchase. I can't say enough about how pleased I am about my experience with your salesman, Joe Aulette, and Byers Ford Staff in general, including Joe Day and Derek. Thank YouDean PhillipsCoatesville, PA.

Cheryl Edwards

17 de dic. de 2014

I have always had good luck with Byers. Anything from buying my vehicles to having service repairs done. Byers was easy to work with and was accommodating to my schedule. They had my car in at the scheduled time, and was completed within the time frame they estimated. I am a loyal Byers customer.

Colleen Freed

17 de dic. de 2014

Quick and efficient. The waiting room leaves alot to be desired.

Lori Boerner

16 de dic. de 2014

Very efficient and informative throughout our visit

Victoria Buening

16 de dic. de 2014

I have a 2010 Ford Fusion and I wouldn't trust anybody except Byers to work on my vehicle. They are fair priced and don't try to sell you things you don't need. I would highly recommend Byers for a purchase or service.

Stephen Mikes

16 de dic. de 2014

Sales Staff was great, low pressure, excellent product knowledgeJosh went out of his way to help my wife feel comfortable, explaining the workings of the Touch Screen and Sync system.Was a great experience working with the Byers Team to purchase our new Edge Sportthank youSteve

Pamela Connelly

15 de dic. de 2014

Very Friendly. The salesman walked me through the car and explained different functions.

Dorothy Spain

15 de dic. de 2014

I recently brought my new Ford Escape in for an oil change. When I called to schedule, Sam informed me that I should also have the tires rotated. Sam is WONDERFUL!!! I am a long time Byers Ford customer (at least seven years) and have always had EXCELLENT customer service with Sam. My husband and I both have Ford vehicles and Sam knows us by name when we call to schedule service. He is always on top of what needs to be done with our vehicles and we certainly appreciate his professionalism and courteous manner! Don't know what we would do without him!

Tammy Bowen

14 de dic. de 2014

I have purchased 3 vehicles from Byers and had great exprience with the help from Ron Borener and John Grijak, I would strongly recommend Byers when looking for a vechile

Bonnie Rolince

14 de dic. de 2014

My car buying experience was fun as well as informative. They took care of me from email to car door. Being alone and female that means a lot. Thank you for helping me out in my time of need after totaling my car. I will purchase and recommend you again.

Karen Botti

13 de dic. de 2014

Sam has always been great! I came in for an oil change and also mentioned some issues I was having with my heater. He made sure everything was checked out and gave me great explanations of what needed to be done and how much it would cost. He also discussed my tires and brakes and when they would need to be replaced. he did a great job of explaining it to me.

Susan Castor

13 de dic. de 2014

Treated me with respect and I felt like I mattered.Did requested work to my satisfaction and changed rear wiper blade with a blade I purchased at no charge.

David Cunningham

13 de dic. de 2014

friendly people. Made sure I knew the service and the price before I committed.I am happy

Diane Oyer-meadows

13 de dic. de 2014

Sam in the Service Area was very helpful and provided excellent customer service.

Philip Chmelovsky

12 de dic. de 2014

No hassle getting in or explaining what I needed done. I added a factory add-on option (remote start)ordered through Ford and simply needed the truck programmed to recognize the remote start option after I installed the kit. No issues and were very fair with the short time needed to complete this install. They understood what I installed and what I needed. It was completed and tested in a short time. Service writers were very personable and friendly. Great group.

John Bellemore

11 de dic. de 2014

Had to have the fuel for replaced on my 2009 Toyota Tacoma. A porition of the hinge had rusted out causing the door to no longer stay closed. Not real impressed with Toyota on that.Brought it in to Byers Toyota and was told that I would need to bring it down to Byers Ford where the body work was done. The work there was excellent. The parts were ordered and several days later was called and told to bring the truck in. Brought it in and was out in 30 minutes. Great service put something I do not feel that I should have had to pay for. Relatively new vehicles having parts rusting out.

Robert Dolan

11 de dic. de 2014

Very Polite, and punctual. It was very good service. Robert

Brent Culver

11 de dic. de 2014

Purchased an escape. Been to Service twice. Both the Service has been ec excellent. Staff has been helpful. However, I cant access My Ford. Need help doing that. Would like to email asking for help but dont know email address. My sales person is no longer selling.

Thomas Rogers

11 de dic. de 2014

Service was great, advisers wonderful as always - cashier so helpful too!

Tom Andrews

11 de dic. de 2014

The service was quick and good. The people I encountered were friendly, professional, and helpful.

Debra Zwolinski

11 de dic. de 2014

2014 Ford Escape. In for routine service. Very quick turnaround Thank you

Rose Blanchard

11 de dic. de 2014

Staff took over when I walked in..... My car was finished sooner than I expected.

Dennis Moriarty

8 de dic. de 2014

Sam in the Byers Ford service department did a great job !

James Hughes

4 de dic. de 2014

I decided to drive my 2002 Ford Ranger into Byers Ford for service after seeing spots on my driveway where my truck usually sits. I immediately suspected a cooling system leak. Sam, the service advisor, along with the mechanic performing the service, thoroughly checked out the radiator and all associated coolant hoses, including a cooling system pressure check to make sure there were no leaks with this 12 year old vehicle that has over 110k miles. Turned out the leak was a false alarm on my part so I chose to have the multipoint inspection, a tire rotation, and oil & filter change in preparation for winter.Additionally, the cheerful service checkout girl provided me with a cup of fresh brewed coffee ... (for free, no less)!! I'll definitely return to Byers Ford for my future service/maintenance needs.

Joe Hingsbergen

4 de dic. de 2014

I bought a 2013 Focus from another dealer (Chrysler) and they sent it to Byers for service. I just recently took it back for its usual maintenance and am pleased with their service

Thomas Carroll

4 de dic. de 2014

I had a very good experience dealing with Josh. Everyone at the dealership seemed warm and caring about our experience. The 2015 Ford Escape Titanium had all the bells and whistles my wife wanted. She is really enjoying driving the car so far.

Videt Norng

3 de dic. de 2014

I bought a 2015 ford fusion hybrid. The salesman was very helpful and straightforward with the vehicle and price. It was a very comfortable experience with no pressure to buy. Will definitely consider purchasing vehicles from him again in the future.

Kenneth Johnson

30 de nov. de 2014

I enjoyed the fast service and the friendly attitudes.

Janice Wolff

27 de nov. de 2014

I have been going to Byers since I moved to Delaware 12 yrs. ago. In the beginning it was Sam and Duff. Duff has moved to another position but Sam is still there. He treats me with respect and honesty. I rely on that. Hopefully he receives the recognition he deserves.

Sarah Fisher

27 de nov. de 2014

The service was great! In and out quickly, great courteous staff and left vehicle very clean.

David Bailey

26 de nov. de 2014

went in for four new tires and oil change they found a problem with my front wheel bearings and fixed them saved me coming back.

Daniel Davis

26 de nov. de 2014

As with every visit, the service and staff were outstanding. Keep up the great work!

Diane Hovest-orick

25 de nov. de 2014

Vehicle recall notice received about a part that I already had issues with. They not only checked that a current part was installed earlier this year but also will try to get my $50 deductible paid refunded. Thanks

Roger Frampton

25 de nov. de 2014

Sam and the girls at the front counter weRe great.

Carolyn Ashmore

25 de nov. de 2014

The service staff was very accommodating and easy to work with. Great job.

Stephen Cochran

24 de nov. de 2014

On time. Performed well. Short wait. Sam expedited process professionally,

Darcy Kazee

21 de nov. de 2014

they kept me informed thur the day that my ford flex was being serviced and solved the problem...... this is the second time i have used byers to repair my flex and both times i feel i got excellent service and treated very well...thank you

Donna Smith

20 de nov. de 2014

Your service is always fabulous and your associates always are so professional and nice

Pamela Robinson

20 de nov. de 2014

Am always treated professionally and better than family. Was in and out in no time. Like the redesigned waiting area as well.

Randy Dewitt

20 de nov. de 2014

Very prompt, courteous and professional personnel. The service was performed on time and on budget.

Roy Coffee

20 de nov. de 2014

Type of vehicle: Ford Fusion The staff took care of the service in an orderly fashion, very helpful

Daniel Troth

20 de nov. de 2014

always helpful in scheduling and the quality of the techs is always appreciated.

Glen Alexander

19 de nov. de 2014

I believe I left a longer write a moment ago. Mr. Grijak is a great representative for Byers.We have purchased from Byers before and liked service.

Louis Hassel

19 de nov. de 2014

I purchased a 150 LARIAT in ruby red from Byers Ford in Delaware, Ohio. Best buying experience in many, many years. We had difficulties getting the right truck because of my requirments. However, with Dick Pryor's determination, I now own a good looking and so far a driving dream 150. I expect many years of service from this truck and with the help of the dedicated staff at Byers, (including Bill Thorpe, business manager), I'm off to a great start. Lou Hassel

Marie Brandt

19 de nov. de 2014

My car (2011 Explorer) was repaired on time and within budget. Mr. Hatfield is very good to work with and we appreciate his attention to detail and keeping us informed. We would have no problem in recommending Byers Ford for repair service .Regard's,

Robert Dalton

19 de nov. de 2014

Everything was handled very well by the service people.

Weston Whitmore

19 de nov. de 2014

I found a 14 year old vehicle that was in good shape for its age, and it was priced decently. They replaced some things that it needed at no additional cost to me. The purchase process was quick and easy. They did everything I asked of them. I would recommend them to others.

Erick Wilds

19 de nov. de 2014

Everyone at Byers Ford was very friendly and helpful, AND I got a grest vehicle at a great price! Very pleased. :-)

Sharon Ochoa

19 de nov. de 2014

This is our 2nd escape and love both of our escapes, we appreciate ford not buying into the government's money loans program and stuck it through on your own. Thanks. John Rowland was a perfect salesman we ever dealt with in my 30 some years of buying cars. Never pressured us, and was truthful giving us the best deal he could find. That's why we went back to him. Thanks John, and thanks ford. Froy and Sharon Ochoa.

Richard Kyle

19 de nov. de 2014

My daughters car broke down on the highway and we had to have the car towed in to Ford. The service department got to the car in a timely manner and she was back on the road, late that afternoon.

Cathy Rausch

19 de nov. de 2014

our salesman was very good at finding the best vehicle for the money for what we were trying to do.

Mitchell Heslop

18 de nov. de 2014

Your representative Josh Chadwick was pleasant and open when we called about the truck we found on line. He helped and set us up with that great truck. When he found out we were looking for a 4wd vehicle, he worked hard to find what we needed in the price we could work with. He kept in touch with us and was worth the hour drive to the dealership. We now have 2 great vehicles. Thanks again

author

18 de nov. de 2014

Customer service was prompt, however they did act as if I was presenting a situation that was foreign to them. I have had my truck in there for almost every service in the last 1.5 yrs, under a Ford service account with a national leasing company, and have dealt with the same CSR most of the times I am in there, and EVERY TIME they act as if charging the national account, and not me is the most complicated paperwork task they have undertaken.Then after service was complete, they gave me someone else's set of keys.

Robert Williams

17 de nov. de 2014

Did not have a appointment and Sam took me at that time.

Alan Kramer

17 de nov. de 2014

MARK MORGAN AND BILL THORPE DID A GREAT JOB IN SALES EXPERIENCE

Alan Turner

16 de nov. de 2014

2013 F150, 15k mile service No issues, vehicle was taken in promptly and was complete as promised

Donna Smith

16 de nov. de 2014

You always give premier service and make me feel valued.

Teresa Williams

15 de nov. de 2014

They explained everything and give me insight into how to solve future issues with my ignition. The service man was supper friendly and that stood out for me. Thank you

Kimberly Shipman

14 de nov. de 2014

I purchased a new 2014 Ford Focus. Sales associate very helpful, kept at it until I got what I wanted. Already had my first oil change, service was great, had questions and he took the time to answer everything

Brenda Freeman

14 de nov. de 2014

Everyone was very cheerful, polite and helpful. Service provided in the time promised. Thanks

Jeffrey Fetters

14 de nov. de 2014

Purchased a 2015 explorer sport and 2012 mustang a week a part. Both times Jeff was my salesperson and Derek did the closings. I can't say enough about the professionalism and the willingness to work with the customer as these gentlemen did. I would definitely recommend your dealership to my family and friends, it is worth the additional drive to get superior service

Laura Butler

14 de nov. de 2014

The Service Group was extremely helpful when I had my 2013 F150 in for a regularly scheduled oil change. The technician noticed a potential issue with the steering and immediately informed me of the problem. The parts/service manager also suggested replacing the brake pads/rotors after feeling a pulsation when driving the truck. All the work was cover by my warranty and they had the parts I needed in stock. Nothing better than having all your service work completed in just a couple days! Highly recommend this dealership for all your parts and/or service needs! Staff was friendly and knowledgeable!

Pamela Robinson

13 de nov. de 2014

As usual, my salesman and the service department took excellent care of me and my car. I am always treated with respect and friendliness. The facilities are comfortable and I was out really quick. Will always come back to Byers!

Dennis Schofield

12 de nov. de 2014

Courteous and helpful service staff. A good and helpful Dealership. Thanks.

Christine Smith

12 de nov. de 2014

Dick Hatfield went above and beyond. He made sure I was satisfied with the work that was done on my car. Thank you!

Joseph Pusateri

12 de nov. de 2014

Had never taken a car to a dealership for an oil change. Always to a 20 minute place. Bought the Mustang as a toy and wanted to take extra care of it. 2010 GT. in mint condition with only 13,000 miles. Was time to get the oil changed at 16,000, so I took it to Byers Ford in Delaware, Ohio and they treated me like family. The adviser, Rick, kept me informed on the progress of the car and explained every issue of their finding. The only issue was when they did a tire rotation, noticed that the lug nuts were not a match. Previous owner replaced the security locks with generic lugs. Rick suggested new matching ones, so I agreed. They did not have them in stock, had to them order. Rick called me the next morning with the new lugs and replaced them as soon a I brought the car in. I walked out of the service dept. with a smile on my face, Great people, great operation.Joe Pusateri, Delaware, Ohio.

Ryan Stowe

12 de nov. de 2014

The sales person, Mark Morgan, came in on his day off so I could have my old car (Explorer) inspected and sign a lease on new F-150. The entire experience lasted less than two hours. Everyone I dealt with was very friendly and knowledgeable.

Larry & Angie

11 de nov. de 2014

Wonderful from start to finish. We love our 2011 Certified Ford Fusion. John and staff were extremely friendly, knowledgeable, and professional, ty!Larry & Angie

Blane Shelley

11 de nov. de 2014

The focus is great and the staff was very friendly. The only thing I would like to have seen is a better job detailing the car while I was doing paperwork.

Mark Hall

11 de nov. de 2014

John Rowland was very helpful and answered all of our questions.

Jacqueline Morrison

10 de nov. de 2014

I purchased a 2015 Escape.. All of the staff at Byers Ford was so helpful..especially my sales persons Mark Morgan and Birch Chips.

Frederick Temple

10 de nov. de 2014

We had a good experience with Byers Ford. Tell your used car manager the Ford is for sale.

Scott Englehart

10 de nov. de 2014

Dick Hatfield did a great job of managing the repair, the rental car company and the insurance company due to a number of different challenges. He displayed transparency and integrity throughout the process.I feel like BYERS and Dick took care of me my car and my best interests.I am sure if there are issues in the future with the car Byers and Dick will stand behind the work.Scott

Steve Ward

10 de nov. de 2014

staff helpful, service for oil change was good, the mechanic did not re-set electronic read out and the oil service light and percentage lights would come on when starting vehicle,very annoying.

Richard Johnson

10 de nov. de 2014

Ford Edge. First oil change.everything fine. Not a big deal. No need for 50 words.

Tiffany Warren

10 de nov. de 2014

Staff was very helpful. We love Josh Chadwick, he was patient and so helpful, thank you!!

Jerry Slover

10 de nov. de 2014

excellent staff work completed on time very helpful

Robert Warren

10 de nov. de 2014

just fine - no issues suggested repairs seemed appropriate

Raymond and Lisa

5 de nov. de 2014

My husband and I were looking to purchase a new ford fusion. After shopping around we found exactly what we wanted at Byers. Our salesman, Josh wash awesome. He was straight forward, honest and got us the best deal possible. Not only did we get the car we wanted but the price was where we needed to be. The whole buying experience from start to finish was excellent. I would definitely recommend Josh and this dealership to family and friends. We have bought several vehicles over the past 20 years but this by far was the best buying experience. Thanks Byers!!!

Tiffany Warren

2 de nov. de 2014

We visited Byers Ford yesterday to see about trading in for a newer used car. Josh Chadwick helped us find a vehicle we could stay in the same area for payment and get a brand new focus! The dealership is kid friendly and made sure we were comfortable while we were there. Thanks to Byers Ford and Josh Chadwick for the awesome customer service and professionalism!

RuthAnn C

1 de oct. de 2014

We purchased our second car from John Grijak last month. We bought our Ford Explorer almost 3 years ago from John. My husband was in an accident which luckily he wasn't hurt in but our car was totaled. We chose to go back to John to look for another car. John has always been very professional and courteous. He helped us pick the right car and got us the deal we were looking for. We chose another Ford Explorer with a little more options this time. John also arranged for us to come back in to show us how to operate some of the features since it was getting so late the night we purchased the car. He was very helpful in all aspects. We also have had great service when we got out oil changes done on our previous car. RuthAnn Craig

Craig T.

1 de sep. de 2014

I was looking to purchase a new Ford Focus & Byers Ford made the process seamless. Josh Chadwick was very helpful with the questions I had regarding the car & was went out of his way to find the exact model car I was looking for with additional features when it wasn't on their lot. A clean showroom and knowledgeable staff helped enhance the experience. I left the dealership knowing I had purchased the right car and got a great deal on it too. I would definitely recommend Byers Ford & Josh Chadwick for the excellent service they provide to car buyers, especially first time car buyers like me.

Dorothy

29 de ago. de 2014

I recently purchased a 2014 Ford Escape and BIll Wedd was my salesman. It was a true pleasure to work with Bill as he was a gentlemen, and was professional and courteous. I had been looking at purchasing a new vehicle for a few months but the timing just wasn't right for various reasons. Bill was very patient and simply said to "look him up" when I was ready. I found a vehicle on the website and call Bill about it. I left him a message and he promptly returned my call and said that he would have the vehicle ready for me at the time I stated. When I arrived, Bill had the car ready for me. Before driving the car, Bill gave me the 'run-down' on it and was very courteous. If he didn't know the answer to a question, he was honest about it and said that he would get an answer for me. I really appreciated his honesty! My husband met me at the dealership and was present while we were working through the 'numbers'. He had a couple questions and Bill answered them. Other than that, my husband was impressed with the fact that Bill spoke directly to me, as the potential buyer. I was also impressed with that. All to often, women are not taken seriously when purchasing a car. It took us a couple of days to make the deal, which is not uncommon. Bill realized that this was a tough decision for me because I had my previous vehicle for seven years and had become quite fond of it. He was patient and understood my situation. He even made a comment about how we become "one" with our vehicles. I apologized to Bill for taking so long and he made a statement that put me at ease and I knew I was working with the right person. Bill said that he believed I did my 'due diligence' and that he respected me for it. WOW - what a statement!! This was the fourth vehicle we've purchased at Byers and I hope to continue the relationship. Thanks, Bill for making this a positive experience!

Terry McQ

15 de ago. de 2014

Over the years I have had many new cars. But I will tell you I have never had a better group of people to work with then at Byers Ford. David Rabourn(Salesman), Kathy Rigney(Internet) and Bill Thorpe(Business Manager). I wont tell names but Byers was the fifth dealership that I went to when I was thinking about trading in my KIA RIO. They were they great people to work with and none of the other dealerships came close to the deal that Byers Ford gave me.

Kristin

12 de ago. de 2014

Kathy Rigney helped me initially and was wonderful. She worked with my sales person, John Rowland, to find me exactly what I was wanting. Everyone was accomodating and nice. It was a pleasure working with everyone up at Byers Ford in Delaware!

Happy Shopper

29 de jul. de 2014

Jeff Odebrecht made the trade-in and buying experience easy and pleasant. He was very knowledgeable about the Fusion Hybrid and helpful. We will buy from him again.

Karen

19 de jul. de 2014

We have gotten our last three cars at Byers Ford. Mark Morgan, our salesman, has always exceeded our expectations at friendliness and helpfulness. We wouldn't deal with any other dealership or salesman. The finance department was excellent too.

Getting the word out

23 de jun. de 2014

I purchased a new Ford Edge off the showroom floor, the sales staff was pleasant the Finance department was helpful. No problems with my buying experience. Then you deal with the service department, and you never want to buy at Byers again. Mark in service is the customer liaison and by far the most rude and condescending person, I have EVER dealt with. Even the most simple of repairs seemed to be an exercise in frustration. Not a single repair ever completed correctly the first time. Many problems with Synch system. Mark always blamed problem on our smart phone. Decided not to use smart phone and problems persisted, then Mark blamed problems on not using smart phone. By his logic don't buy a Ford unless you own a smart phone. Power Steering went out of vehicle while under warranty. Took 2 days to repair, within a week power steering went out again. Mark rude and uncaring on phone with my wife even though she was stranded. We had the vehicle towed to another Ford dealer. They discovered, the power steering repair that was done stripped out a fitting on the power steering causing the pump to leak and then fail. On top of that Byers had improperly installed the oil cap during the oil change which resulted in engine being coated in oil. The other dealer had never seen such shoddy work. They even apologized for Byers poor service and Power washed the engine to remove all the oil as a courtesy. Byers should really evaluate who they have in their service department. After all, once the buying experience is over the face of the Dealership is the service Department. My experience at Byers Ford service was so bad, I decided to sell my Mustang as well as Trade in the Edge. Byers is my local Dealer and only Local Ford service. I will never buy again from Byers Ford due only because of my service experience.

Wes

11 de jun. de 2014

I just leased a 2014 Ford Fusion. I saw it when I walked in the showroom and knew it was what I wanted. I worked with John Grijak and the process was very easy and seamless. I turned a car I had leased from another dealership early, and John was able to work everything out much easier and quicker than I had planned. I was in a time crunch and he worked around my schedule to ensure I was taken care of. He took the time to go over all the features of the car with me and everything was ready to go when I pulled off the lot. John and Byers have definitely earned a customer for life.

Earl McCurry

11 de jun. de 2014

Josh was helpful and encouraging. Answered all of our questions without making us feel we were bothering him. True to his word.

Explorer Sport

9 de jun. de 2014

Came in after exhaustive research and pending deal at a competitive dealer. Had a great experience from start to finish. Josh Chadwick was adaptive to my personality and was personable and no-pressure/no-nonsense. Fair deal resulted in driving home a new Explorer Sport even though i had no intention of leaving with a new car. I appreciate the honest interaction and will definitely encourage all to consider visiting this dealership...well done & thank you Josh!

Nate McGough

27 de may. de 2014

I had a great experience at Byers ford! My sales man Nick Borgia did a wonderful job of working with my trade in and getting the car that was right for me! I bought a ford fiesta and I love it!! Thank you Byers ford I will recommend anybody looking for a vehicle to come your way.

CbusER_PA

27 de may. de 2014

John Grijak made the buying process simple , transparent and without high pressure sales pitch. All staff with whom I interacted were friendly and sociable.Facilities are clean. I traveled an hour to buy from Byers Ford and the experience made the drive worth it. I would recommend them to family and friends.

Wayne Brookover

10 de may. de 2014

Mark Morgan our salesman was very professional in assisting us with our purchase. He was very knowledgeable with the vehicle and was able to answer all my questions. I will refer my family and friends to Mark and the dealership. Thanks for a pleasant experience. Wayne Brookover

Sara Y

7 de may. de 2014

I had stopped in just to look at a car seen online, was not planning on buying til the weekend. Josh Chadwick helped us and made the process so easy that I purchased that day. No pressure sale, very helpful with evaluating my trade in car to help me as much as possible. Friendly even when the paperwork took longer than expected. Would recommend Byers Ford and refer others to go see Josh about any car buying or questions!

powell

2 de may. de 2014

Bought a car from Jason Wolf, who provided great service. Jason and the dealership worked harder than any other Ford dealership we visited to find the car we wanted. Overall a great experience.

unsatified

27 de abr. de 2014

After calling I drove up to byers on a sat. (which was an hour drive) for a car I found online. When I got there josh chadwick helped me, he is a very nice salesman, we test drove the car and I really liked it but they were getting ready to close so I took it home for the night and as I was bringing it back the next day my husband noticed something wrong with it (which they said they would fix), after a week of going back and fourth on a deal I told josh I would be in after I came back from vacation to sign papers I later learned they sold the car while I was on vacation to another dealership and how I found out was my daughter found it on another website, I am very upset that they would do this after going back and fourth trying to work out a deal. my family has always dealt with byers and this would have been my first time which was not a very good one The only way I think I would go back is if they were to get that car back for me.

Rikie

17 de abr. de 2014

Just leased a new 2014 Ford Fusion, John Grijak made it soooo easy!!! Had the best experience ever walking in with both my trades, he took everything while I was at work & had my offer ready when I arrived after work! Took the time to sit & go thru the car with me, syncing my phone & changing the passcode on the doors! Couldn't have asked for a better salesmen!

Cinci Doc

27 de feb. de 2014

I just wanted to share with everyone the absolute best experience I have ever had in purchasing a truck. After the purchase of my 2014 Raptor Super Crew from John Grijak, I ordered a toneau cover for my truck through the parts department and our crazy Ohio weather delayed the delivery. My salesperson came on his own time and personally delivered and installed my toneau cover at my home, over 2 hours away after driving through some wicked weather. My son will be in the market soon as he turns 16 and I will not hesitate to come see John and Byers, regardless of the distance. The fact that he met and far surpassed any expectations I have ever had about sales professionals tells me that Byers has a true gentleman working for them. I am and continue to be impressed with him as this is both my first truck and my first domestic automotive purchase. Again, thank you Byers for allowing John Grijak to take care of me. I recommend him highly to everyone that reads these reviews.

Angry Customer

28 de ene. de 2014

Had my second bad experience with the service department in a 1 year timeframe. Luckily this time I did not take my vehicle in. Actually, the service representative talked me in to taking it to another dealership. I appreciate honesty, which he was, but would expect a little more help and lot less condescending behavior.

Jennifer

25 de ene. de 2014

My ford focus with 160,000 miles on it officially died yesterday. Today Josh Chadwick and the dealership finance guy worked hard to meet both my finance and auto needs. Josh cared about my stated budget and didn't try to entice me into what I couldn't afford. He well explained my options and his confidence that we would find the right car at the right price decreased my stress. I purchased a great used focus with 23,000 miles on it.

KJ

4 de nov. de 2013

I just recently purchase a vehicle from Byer's Ford. My sales person was Cuyler Rigney. He truly impressed me with how determined he was to find the perfect car for me. I went in and fell in love with a specific car, but it did not fit my payment needs, disappointed I left and didn't really think twice about getting into any other car. Later that evening I received a phone call from Cuyler. He took time out of his day to call me and let me know that they just got a car on their lot that would work awesome for me. I went in later that week, test drove it... wasn't too sure if I was IN LOVE like I was with the last car and then, yet again Cuyler being so awesome, shared the better perks with me. Cuyler wasn't pushy at all, his main concern was finding me a nice, safe car, that would last me a long time, not to mention finding something that would fit in my financial needs. He is young, but he definitely knows how to make someone feel great about purchasing a new car! I now recommend Cuyler to EVERYONE! Not only was my sales person awesome, but the finance guy, Derek Newland was very helpful as well, answered all questions I had! I left Byer's Ford feeling great about my new car!

Horse Lover

30 de ago. de 2013

A couple of weeks ago I was in the middle of a 5 1/2 hour trip from Michigan to Ohio pulling a horse trailer and heading to adopt a special equine buddy from New Vocations Race Horse Rescue Organization. About 10 miles out of Delaware, I noticed my battery gauge moving down and a mile later, all my gauges totally went flat. My breathing became shallow and I could feel panic closing in - it was about noon on Saturday, I made it off the highway to a gas station and a good samaritan helped to diagnosis that I had a bad alternator and recharged my battery. I looked on the internet and Byer Ford was only a few miles down the road and I anxiously called and the reception desk was very calming and helped connect me to the service department. They said they would get me in and checked and found they had my alternator in stock (Thank you God)! Now I just had to get there. I started down the road and in about 5 miles, lost my gauges again and pulled over to another gas station and got another battery jump and on a wing and a prayer, made it to the service entrance at the Ford dealer where my truck stalled. In a little over an hour, I was back on the road, with a fully functional vehicle. THANK YOU SO MUCH!!! You turned a panic situation into a good story that i'll never forget!

dan the man

22 de ago. de 2013

i had a great experience. i could not have hoped for a better car buying experience

joedee

23 de jul. de 2013

No help from Salesperson or dealership after having several problems after only 7 months owning costing me over$1200 of repairs. this was a 2002 ford with under 57000 miles. One owner clean Title great Service Dept, Inspection.I will not go back to this dealer ever again, Never ever had a follow up by Salesperson must have known vehicle was Junk. Thanks for your Help Byers Ford. Your Extented Warranty also is a Joke.

Nichole

12 de jul. de 2013

From the moment I had made Contact with Josh Chadwick at Byers I was taken care of. I had a lot of desires in a vehicle, and I was not willing to settle. Josh would not either until I was happy. He went over and beyond to make me feel good through the whole process. The finance team and others I met while at Byers were also fantastic. There is a great rapport with everyone in that showroom and it shows! I will highly recommend Byers and Josh for my friends looking for a car in the future. There is no doubt that when I look again someday, I will be back myself.

Dan Miller

7 de jul. de 2013

Found a great deal on an Equinox here, drive from Cincinnati after they have me a rough estimate on my trade in by the VIN. The trade value exceeded the best offer her from several dealers by 2K. Scott was either the Best of equal the the best salesman I have ever worked with on a purchase. Everyone was so friendly.

J. H.

20 de jun. de 2013

Great service, very helpful and got me into the price range I was wanting and willing to pay. Michael Dunning was great to work with, he even met me down at the Byers Mazda dealership with a Focus to let me drive both the Mazda 3 and the Focus in one visit. I did end up going up to Byers Ford and getting a Fusion instead, but great service!

Mike B

31 de may. de 2013

The guys at this dealership were so great to work with I don't think I will ever go anywhere else to buy a car again. My salesman Josh Chadwick was very friendly and did amazing things for me and my family. I give these guys a 10 out of 10.

K Guseman

6 de may. de 2013

I was in the market to replace my Ford Escape after a job transfer tripled my weekly commute. I contacted Byers Ford where I purchased it from and spoke to a salesperson, John Grijak. I let him know what I wanted and what I was not willing to pay for. He located the perfect replacement for me that was both within my budget and had everything I wanted. They were very fair in the trade value and I drove home in my new Escape in about an hour. The sales and finance department worked within my schedule to streamline the delivery process and I have to say I am very impressed with my 2013 Ford Escape. This is the fifth vehicle my family has purchased from Byers Ford since August 2011 (Me, my fiance, my mom, my dad, and me again) and my lease is almost up on our second car. When we look to replace it, I guarantee you it will be through Byers Ford and John Grijak. Thank you Byers Ford!

DJW

14 de mar. de 2013

They found the vehicle that I was looking for. The sales experience was excellent.

Dennis J.

28 de feb. de 2013

John Grijak is a good salesman.He did not bug me . He helped me find the right work vehicle for my business needs.

Fan of Byers Ford

19 de feb. de 2013

I went to Byers Ford yesterday to have the front plate holder put on my Ford C-Max. I was greated as I entered the showroom by the sales associate that helped me with the purchase of my car. He was very friendly, asked about how I like my car so far, and worked quickly to have my plate holder attached. While I was waiting, the finance manager met me and also asked about my satisfaction about my car. I am very impressed with how responve the employees are to their customers, and that I was made to feel welcome. Thank you for great service!

RobF

12 de feb. de 2013

My buying experience at Byers Ford was Great. From the time my Wife and I walked up to the doors to the time we left with our new F150 there was no pressure to buy, no hard sales tactics, and no run around that i've had at other dealers. They showed us many different finance options, broken down so you know exactly where every penny is coming from, not just the monthly payment. Byers gave me a fair price for my trade without having to haggle with them and same for the price on the truck. Can't say enough good things about my buying experience at Byers Ford. Thanks to John Grijak and everyone at Byers Ford for a Great experience!

Coachjoe

8 de feb. de 2013

Had a price in mind and had research and comparables and the deal was better than I had anticipated. Purchase process was thorough and done expediently.

james h coleman

25 de ene. de 2013

the salesman Mark was very helpful and great product knowledge and continues to be helpful after the sale. Joe Day was a very easy going sales managers and supplied me with all the answers I had on the purchase ,and Bill in finance was also very helpful

Love My 2012 Explorer

9 de nov. de 2012

I was ready to purchase a new Ford Explorer and knew exactly which model and options I wanted. I walked in Byers with my own financing. They didn't have the perfect vehicle on their lot ..however they found one for me! They also found an even lower finance rate for me! I couldn't believe it! Since I purchased my Explorer 10 months ago I have interacted with the service dept a few times for routine maintenance. Superior customer service!!! My Ford Team has come through for me! Love my 2012 Ford Explorer and Byers Ford Delaware!

merny

1 de nov. de 2012

Very easy, straight forward pricing and presentation NO pressure and very friendly staff. Got great rate on loan and would definitely recommend to friends and family.

NGriffin

20 de jul. de 2012

I just have consistently bad visits. When my car was towed there after it broke down, by Ford, it was delivered to the wrong part of the car lot and Byers would not take care of it because it was not dropped to the correct side of the parking area. I had to arrange for it to be towed again. It was a new car, with a stupid defect, and I had to go without my car for nearly a week, but couldn't get a loner car because none were available. Every service visit I have gone to I have had to wait long periods of time for them to figure out that the visit is covered by warranty. Each time I am billed and then have to re-explain, sit and wait, and then get it figured out. This time, I got a 'zero' estimate for my car door handle being broken (written estimate-which I still have), which made me assume it was under warranty. Then I drop it off, my reservation is lost, though they do manage to get me in. But, when I pick it up, I am charged $140. I explain the warranty and am asked to wait. 45 minutes later I am told it isn't covered.

William K

18 de feb. de 2012

I accidentally went to Byer's Ford when the car I wanted to look at was at Byer's Toyota. Scott Kravitz found a similar car on their lot for me to look at and while I thought it was OK, I still wanted to look at the car on the Toyota lot. Scott took me over and we test drove that car. That car was a creampuff and there was a lot of resistance from the Toyota sales staff about letting someone from the other dealership sell it. They had someone else ready to purchase it, but Scott was able to get me in ahead of them and I got the car. Thanks for your help, Scott!