Lisa

19 de may. de 2016

My car broke down over the weekend so I dropped it off on Monday before the Service Department was opened, so I had no appointment. I needed to have my car fixed and a ride coordinated so that I could get to a doctor's appointment by a certain time. They had my car ready quickly and I was able to get to my appointment. The service department is always spotless and very organized with very courteous staff. I'm very pleased with Byer's Volvo and their service department.

David S

17 de may. de 2016

Great service. Great dealership. Great car. Volvo fan for life.

Doc1575

16 de may. de 2016

Service was outstanding and very clear and helpful. fully explained my options and did not push for an answer.

Byers lover

13 de may. de 2016

I have received such good care at Byers that I just bought another car from them. They have always made their customer their first priority. Where you buy a car is a one-day event. Service is for years. I'll stay with Byers.

Lisa Gilton

11 de may. de 2016

If you've ever flown on a plane in 1st class, if given the choice most would choose that option again and again. That's what auto service at Byers Volvo is like, its flying 1st class! Somehow you just don't want to ever go back to coach. Our pilot is Shawn Bell. He keeps our vehicles riding smoothly and lands great service every time. Captain Tom and pilot Bob are great too. Keep up the good work!

Jenny

11 de may. de 2016

We have two Volvos that we only service at Byers Volvo. We have a 1998 S70 and a 1993 940. We are the original owners and highly recommend Byers Volvo. Everyone in the service department is wonderful and very helpful. They take the time to explain everything and answer all of your questions. If you keep up with service and take it where they know Volvos, your cars will last. There is a reason that both cars have over 250,000 miles and just keep on going.

DKW

10 de may. de 2016

My regular technician Shawn responded to my need rather quickly. When i dropped off my car the other representatives were very helpful.

Nellie

8 de may. de 2016

I drive down from Akron, Oh because of the most courteous and professional services I received. Not just today but every time I bring my car for service. Not all dealerships are created equal. It's very difficult to even get a call back from the local dealership in my area. Wouldn't go anywhere else!!!

JB

3 de may. de 2016

I enjoyed my buying experience right until the very end. Tom Ford, the salesperson, was very helpful and extremely pleasant to work with. I believe he found the right balance to serve both me and Byers Volvo. He also adapted to a digital conversation as we did not meet until I picked up the car. Most of our conversations happened over email and text. However, my experience was soured when I worked with the finance manager, Dave. Granted, we ended up being at the dealer an hour past closing. I am sure he would have preferred to be elsewhere. But, I found him to be very smug and arrogant. I witnessed very rude and demonstrative behavior towards Tom and not supportive of him when he was absent. His dealings with me seemed to serve his needs much more than mine. The good news - there is at least another finance manager. If you are interested in purchasing at Byers Volvo ask for someone else.

C.Nicholson

1 de may. de 2016

I am NEVER disappointed! Whether it's a scheduled appointment or I have an "emergency", I'm always met with smiles and solutions. Everyone is helpful and goes above and beyond. My car rarely causes me to panic because cool heads prevail and have answers! Everything is done in a timely fashion. I've used this dealer repair for 20 years.

Chris B.

25 de abr. de 2016

Car that my daughter drives was not running smoothly. Service scheduled with loaner before a long business trip. Repairs completed and car is running fine. Once again this group shines.

Tina

22 de abr. de 2016

Shawn Bell took excellent care of my car. I was very pleased.

Rakes family

19 de abr. de 2016

We always have a great experience at Buyers Volvo. Shaun is very knowledgeable, patience and professional. We feel confident that we will always receive the best of care. Thanks, Shaun.

igor k

15 de abr. de 2016

Great service, finished on time. Great recommendation and options explained very well. I will recommended this dealer for all my friends.

Jack S.

15 de abr. de 2016

Bob in the service department has made an amazing impression on me the past few times I have taken my car here for service. I really can't recommend Byers on Hamilton Rd enough.

John cw

13 de abr. de 2016

DE12312011 It always a pleasant experience having service performed at byers volvo.

Richard White

9 de abr. de 2016

Good friendly , knowledgeable service people. Did not like the fact that I had a 10% off "all services" coupon from Byers Volvo and they didn't want to honor it due to the service being "done by an outside vendor " at their shop , on a service they offered me, and charged me , and I paid Byers for. I did get it honored, but was a bit of a hassle , and telling me that they make no money on those type of offered services at their shop, which I do not believe. Other than that, great service as always.

Mathman

8 de abr. de 2016

Shawn obviously is a great listener as the the service provided not only answered my concerns but exceeded my expectations.

Datadad

7 de abr. de 2016

With this being our first Volvo (purchased from another dealer 02/14), we're still having to adjust to what is "normal" customer care and service in their (Volvo's) opinion. This IS NOT how American car companies have treated their customers for the last several decades, and frankly, it's somewhat jarring to be treated like a truly valued consumer. Byers has been "spot on" when it comes to this type and level of service. Rob in service is always friendly, helpful, and knows what the status of our vehicle is within 1-2 minutes of answering my call, if he doesn't already know right when we start our conversation. The only thing below outstanding is that the dealership itself could use a larger physical footprint.

Robert Howarth

7 de abr. de 2016

I will buy another Volvo because of the people at Buyer's. They are great! I trust them to guide me with regard to my service needs.

Barb in New Albany

6 de abr. de 2016

I was not scheduled for service however, I had an issue with low tire pressure. Turns out (as was apparent in the photo he snapped!) it was actually a nail:-( The problem was resolved. The service rep was friendly and informative, kept me updated on progress, and as always, in a courteous timely fashion! Doesn't get any better than that for me! Thank you!

S. Skaggs

1 de abr. de 2016

Excellent service by Bob Schneider and our mechanic Will. Every question we had was answered and everyone was always very friendly.

Satisfied Customer

1 de abr. de 2016

The service department at Byers Volvo is always exceptional. Scheduling is easy and readily available, and the service personnel recognize the customers as individuals and are knowledgeable about their needs and history. The same holds for the sales staff, especially Dustin Stygler. These are the major reason that this is our third Volvo purchased from Byers.

Scott W

1 de abr. de 2016

Had oil change and alignment. As always, great service and great communications. Extremely satisfied once again.

Barb Robins

31 de mar. de 2016

The Volvo service team is exceptional in every aspect! I am greeted both professionally and warmly by all of the staff. My concerns are addressed, questions are answered and service is completed in a timely fashion. Most recently I required a loaner and felt pretty special driving off in one of the team's personal cars! WOW!! What a great introduction to another model that I have never driven!! Very impressed!! One more reason to continue my long history (20+years) with Byers. I can honestly say, the service has 'amped up' over the years to become what I perceive as, first rate, comparable to only the best! I'm grateful to all of them for their care and service!

Beth from VA

29 de mar. de 2016

The service provided at Byers Volvo was indeed exceptional. Members of the staff, Tom and Bob, were professional, friendly, and knowledgeable. I look forward to future visits to a wonderful Volvo dealer here in Ohio.

mindyp

26 de mar. de 2016

service was excellent, they took me on a timley manner and my car was ready when it was suppose to be

Thelma

24 de mar. de 2016

I have had my car serviced here at least three times and have always received excellent customer service.

Tom

24 de mar. de 2016

Great service! Professional, quick and efficient. Couldn't ask for more!

Phil in Clintonville

23 de mar. de 2016

Byers Volvo continues to consistently provide exceptional service and I continue to recommend Byers to all of my friends.

Kathy

19 de mar. de 2016

Always appreciate the great care Byers Volvo takes of my car and their excellent customer service

Rebecca

15 de mar. de 2016

As usual, I was treated promptly and professionally. Although I hadn't made an appointment, they took me in immediately and promptly fixed the vehicle. Absolutely no paperwork. Friendly greetings from all I saw at Byers. Love the place and have no doubt we will continue buying Volvos there as we have for more than25 years.

BobSfanclub

15 de mar. de 2016

Bob Schneider is personable, professional, knowledgeable, thorough, and thoughtful. I could go on! I can't say enough about the degree of comfort I feel knowing he's keeping track of my car, and that I'll get it back issue-free. Though all the service advisors are friendly, and professional, I only deal with Bob because he's "My guy," and has been for 11 YEARS!

RABRealtor

10 de mar. de 2016

The Service Staff in the Service Garage are the most customer service oriented...always let you know what will be done, what costs will be covered, how long it will take.....and then once completed they review everything with you thoroughly....This is always a positive experience. Sean did a wonderful job for me, and set the date for my next servicing. Very thorough.

MAGGIEEVC

8 de mar. de 2016

'tis I, again. I have met former service and maintenance workers who have retired from Byers visiting in the service area and they remember me! They should because I have been coming to Byers since 1968 ever since I bought my first car (144S) there. I phoned for an appointment to counter a future problem plus an upcoming needed oil change. Shawn and Bob both checked the previous work that had been done and recommended a pre-scheduled maintenance job. Looking further into the car's history (S60 at 2007), they noticed the timing belt had never been changed. Shawn recommended that it should be taken care of and Bob provided a car so that I would not be inconvenienced. This pre-emptive problem that was foreseen by Shawn and one that I had foreseen made me appreciate the quality of Byer's CUSTOMER SERVICE!

MargaretatHayden Falks

8 de mar. de 2016

Had the 30,000 mile maintenance performed on my S60. I worked with Shawn and was very pleased. He kept me informed and let me know prices, so there were no surprises. The service was done well and staff were professional.

Bexley_John

4 de mar. de 2016

Very professional, clear and concise to deal with. They made certain that I knew what was needed with my car, the steps they took to come to this conclusion and the overall required service. I did not purchase my car here, but I will buy my next one form Byers Volvo.

Jace Stickdorn

3 de mar. de 2016

Bob, Sean, and Tim are always friendly and professional. It is comforting to have an automotive facility such as Byers Volvo, where I know I can trust their feedback and know they will always go up and beyond to take care of me and my family. Thank you Team Byers! Jace Stickdorn

Robert Howarth

24 de feb. de 2016

I'd buy another Volvo ( I'm at 5 now ) because of the service department! Robert Howarth

fjd

23 de feb. de 2016

Once again, I had a great experience with Byers! The service was done quickly and professionally and their communication was excellent. I highly recommend Byers Volvo!!!

Susan S.

20 de feb. de 2016

I brought my car in for my 10,000-mile oil change, tire rotation, and software update, and I also needed them to look at a tire sensor that was sending me false alarms and rough/pronounced downshifting at low speeds. The lounge was comfortable, although I found the coffee rather weak (I'm not docking a star for that). In addition to getting my car maintenance done quickly, they also took her through their complementary carwash and vacuumed the interior. My concerns about the car were minor, but they fixed them quickly and well, and my car downshifts better than she did on Day One. The people who worked there were professional, courteous and very personable.

G. Huff

17 de feb. de 2016

Best reliable, honest service department for Volvo cars I've ever experienced. Bob always lets me know what to expect, and is more than willing to discuss any questions I might have. He makes sure that the service is complete, done properly, and on time. We have been getting our Volvos serviced here since 2006 and Bob's excellent attention to detail and customer service simply cannot be beat.

larry burton

13 de feb. de 2016

Robert is an outstanding service advisor. He made my wife an I at ease with the hold experience. Robert knows product (Volvos) GREAT WORKING WITH HIM. Thanks Robert.

Andrew

10 de feb. de 2016

Thorough & speedy service as usual. Keep it up guys. it is a pleasure to work with you.

Ed Gifford

5 de feb. de 2016

As is the Volvo brand, Byers Volvo service is a cut-above. I've been a customer of Byers Volvo for eight years, and the service experience that I recieve remains consistently excellent. The staff is always courteous, and complete the repairs are completed within the estimated time.

Cee Zee

4 de feb. de 2016

Very professional staff. Clean facility. Exceptional service. I've purchased 2 Volvos here and plan to go back soon to purchase my third. The service technicians are very knowledgeable and the sales team is considerate to the customers wants/needs.

Russ

4 de feb. de 2016

We have had our Volvos (C70 and XC60) serviced at Byers for the past 6 yrs and one thing I like is being able to work (remotely) from their facility. I do not have to worry about missing important conf calls or emails. Their facility is welcoming, clean and comfortable. I never have an issue when we visit.

John Adaway

3 de feb. de 2016

As long as Byers continues to staff the service department with the high caliber person that you find in Bob Schneider and Shawn Bell it will continue to be a good investment of my time and money.

John S.

31 de ene. de 2016

Thanks Byers, my lease experience and service time there has been nothing short of convenient and efficient. John S.

Sylvia Cunningham

30 de ene. de 2016

As always, your staff and service are the best! I commend Byers for hiring staff that actually listens and helps! Your staff should teach customer service!

Jasonmod

30 de ene. de 2016

This is my third Volvo with Byers and their Service Department is one of the many reasons I don't want another brand. Best customer service from their Service guys. Took my S60 in for scheduled routine maintenance. Always a pleasure and hassle free. Thanks guys!

Kathy

29 de ene. de 2016

Great Service and always feel like family. DE12312011.

Bruce Short

29 de ene. de 2016

Byers Volvo Service is the best, it would be hard to find anything better. Their customer service is way above expectations.

SBuck

28 de ene. de 2016

I brought my Volvo XC60 T6 to Byers after moving to the area from Maryland where I purchased the car. I wanted to see how their service was. Our initial contact with Shawn was professional and very friendly. The service was thorough and well explained. We were given a loaner car to use during the 3 hour service for the 70K check. It was much appreciated. We will continue to use Byers and may get to know them better when the time comes to buy a new vehicle.

D. Scales

11 de ene. de 2016

When your primary source of transportation is in need of service the last thing you want is the fear of being over charged. I never have to worry about that at Byers. Nothing but FAST Friendly Courteous Service

Lady MG

9 de ene. de 2016

From day one the Byers family has provided excellent customer service.... I can't say enough of the outstanding customer service that Bob provided on Jan 8. He helped me to understand in how to maximize the services that I needed for my car that was still under warranty. In addition, I received an email of a discount from Byers and he was able to include it with what I needed to pay out of pocket. He was thorough, timely, had a good-natured sense of humor and was able to answer whatever questions that I needed to know now and in the future.

PG

8 de ene. de 2016

My first Volvo was purchased in 2004. Since then my experience at the service department has been excellent. They are extremely knowledgeable, and strive to make the service department experience most pleasant. Byers Volvo is also host dealership for the Buckeye Volvo Club, and they have been very supportive of the club since its inception in 2004. I highly recommend Byers Volvo sales and service to any individual looking for a dealership who is willing to go out of their way to make the purchase and service of a new or pre-owned car.

JoeC

8 de ene. de 2016

I brought my low mileage C70 into Byers for service. They were extremely helpful, answered all my questions and did an excellent job on my car.

Andy

7 de ene. de 2016

We have been Byers Volvo customers for years for a reason!

Loyal Volvo Customer

7 de ene. de 2016

I went to the dealer for a specific problem, expecting to pay several hundred dollars. The service technician, determined the work was not really necessary, and reported that. This result was terrific customer service and saved me money.

KP

6 de ene. de 2016

Prompt, professional and had my car ready when they promised.

WVWalt

3 de ene. de 2016

Brand new 2016 XC90, had a manufacturing defect with the driver's door, where it wouldn't always latch on the first attempt to close. Shawn said he would make sure we were taken care of whenever we could bring it in, and that's what happened. Service couldn't reproduce the problem (it was intermittent, so that's understandable), so replaced the entire door latching mechanism to be safe. Problem solved!

Laura S.

1 de ene. de 2016

I was treated as if I mattered. Bob went out of his way to communicate with me status of my repairs. He also worked with the warranty company to get me the most coverage from my warranty. Highly recommend Byers Volvo.

Bobcats

24 de dic. de 2015

Excellent customer relations. Does what is needed and ask you about extras. No pressure sales or service. Switched service places 4 years ago and have not returned to the former.

RFK

23 de dic. de 2015

Bob and the rest of the service staff continue to impress me with each visit. They truly understand customer service.

Ben

21 de dic. de 2015

I just want to say Shawn is amazing, he went above an beyond to help with problems I was having with my vehicle. He was there with me every step of the way. Shawn has proved to me that Byers Volvo really cares about their customers and treats them like family. I will make sure everyone knows how great Byers Volvo is to customers. I definitely look forward to working with this dealership.

LauraS.

17 de dic. de 2015

Byers Volvo does have a great service department. This is the 3rd time I've had my car towed there since the middle of August and I'm happy with the service and the quality of the repairs. I do have a problem with being told that "we'll try to" re-epoxy my passenger side rear view mirror and having it suggested to me I replace the part for $120. The epoxy lasted 7 years so why wouldn't epoxy work for another several years. I also don't care for being told of things that should be replaced "by the next oil change". When it breaks, it'll get fixed. Bob does not do this to me, which is why I prefer to work with him, but the others do. Even though they are super nice, I find it very irritating. I will continue to bring my cars to Buyers Volvo, and I will be buying my next car from Byers Volvo (because I love my car!) but I really cringe at this aspect of the service. Thanks so much!

Matt S

17 de dic. de 2015

From sales to sales, Byers has been a wonderful experience. My family has now bought 2 cars from Byers within the past year. Other local dealers refused to negotiate at all. I feel I got a great deal on both cars. Both salesmen were outstanding and helpful throughout the ordering process. Service so far has been great! Loaner cars were offered both times. Very flexible to meet my schedule! Thank you Byers!

Jeff

16 de dic. de 2015

New Volvo Owner. Great Sales Experience & Great Service Experience... Drove Up To Service without an appointment a few days after the sale to have winter wheel set installed Was In & Out In a Very Timely Manner It Was Very Evident That Byers Volvo Staff Are True Volvo Enthusiast !!! A+++

Sharon

14 de dic. de 2015

The service dept. staff is professional, thorough and knowledgeable. Sean has always gone out of his way to explain necessary repairs and to coordinate service for my convenience. I purchased my car when I lived in CT but will enthusiastically recommend Byer's Volvo for service..

Theresa M

12 de dic. de 2015

Bob in service is amazing! Was very helpful and really helped me with difficult decisions. Thanks, Bob!

jdelia

9 de dic. de 2015

wow service. you never get any less when you use byers service. service writer shawn bell always takes wonderful care f me and my needs. I had my car detailed there rather than at a place that onlydoes this because I knew I could count on them. I purchased a used vehicle and there were tree sap on the fenders. guess what they are now gone! shawn being the vigilent guy he is and always providing extra service found a rock had hit my windshield where I could not see it, it was real iffy. because of his vigilance I was able to have the windshield repaired when it only cost me $50.00 instead of paying a large deductible for a replacement windshield. thanks shawn and byers

SusanC

8 de dic. de 2015

Excellent service in all areas for my first appointment The car wash is a terrific perk. Thank you for making me comfortable with leaving my car in your hands for honest, dependable work.

Robert J.

2 de dic. de 2015

Byers Volvo provides customers a great experience. Clean and professional employees. Clean and professional facilities and waiting room. Definitely the kind of experience I expect when buying and servicing an upscale car. I was asked about the performance of my car and if I still like my car. They genuinely car about customer satisfaction.

TD

26 de nov. de 2015

One of the best dealer service experiences that I have experienced; even better than service that I had received when I was a BMW owner.

Juanita Jones

25 de nov. de 2015

I was at Byers Volvo THIS morning to get my oil change in my car. SHAWN Bell was the gentleman that did my paper work. I have been going to Byers Volvo since 2001 and I have always had the best service and I would never go anywhere else. Shawn has always been so helpful and explain every thing they where going to do to my car and being a woman and don't know a lot about cars I appreciate that so much. My car was washed and I want to thank Shawn .

joan d'elia

22 de nov. de 2015

my heart sank after I purchased my Volvo and found out I had to take the car to a dealer for service; no independents to do that! Byer's Volvo has changed my mind on that. Every one is wonderful. Shawn Bell has been my service advisor and he always goes the extra mile for you. he is professional; and has a great sense of what the car and the customer needs and provides it. they not only service your car in this department they cater to the customer. they have made me very happy I purchased a vovo; great service, expertise and honest and decent. They do everything right at this Volvo dealer/repair

Paul Adams

19 de nov. de 2015

They were very thorough about what I needed done. Call me with updates as to their progress. Explained everything that was done and asked if I had any questions.

Kara

17 de nov. de 2015

Everyone at Byers Volvo is friendly and extremely knowledgeable. I am always happy with the outstanding service!

KA best car ever

15 de nov. de 2015

This is my first Volvo and they take care of it like it is their own.. Great service, wonderful staff. I am thinking about buying another Volvo in the Spring.

RustyS.

11 de nov. de 2015

I bought my car through the OSD at Byers and have taken it in for service due to a recall for a new fuse. Byers made it fast and painless in both circumstances. The people there are professional, yet friendly, and they don't come off as the stereotypical car salesmen. They took plenty of time with me and were patient while I took my time on making my buying decision. When I brought my car in to have the fuse replaced due to a recall, they scheduled me at MY earliest convenience, they repaired it well and even vacuumed and washed my car. The people in the repair shop were communicative and very nice and didn't take any longer than was needed to do the repair. And that's why I gave them five stars--Byers worked hard to earn them.

Wanda

9 de nov. de 2015

Every time I take my car in for service I have a great experience. This time didn't need much, a headlight bulb and a couple of batteries for my keys. The great service started as soon as i called. I asked it I could come in that day "around 1:00" and they said sure. I was in and out in less than 30 minutes. Everyone is always so friendly and helpful. I noticed that even the other customers waiting are friendly and i think that is because of the atomosphere in the service center.

Charles W White

9 de nov. de 2015

The staff & service tech always do a good servicing my vehicle, always letting you know what is important to be service at that time . willing to do whatever to help you keep your cost down by using there discount coupons. Always take my car to get service at the hamilton rd dealer.

Dan

6 de nov. de 2015

We drive over an hour to come get our cars serviced here as we can always count on great service and honest advice. No pressure, just recommendations if something is found needing attention beyond the routine service we came in for. Thanks guys for being so dependable and professional.

Satisfied customer

5 de nov. de 2015

Low beam headlight was out. Called and talked to Tim. Said I didn't need an appointment. Took it after work. Replaced both headlights within 30 minutes. Always greeted by name when I walk in the door. Great customer service. Thanks Tim, Shawn & Bob!

Cyndi

1 de nov. de 2015

I find the customer service, professional experience quality of service excellent. I will not buy my cars at any other dealership.

Paula W

27 de oct. de 2015

Just went in for a tire rotation. Mentioned I needed new wipers and asked how much would it be. The car only has 11 thousand miles and I found out my wipers would be replaced at no cost because of my extended warranty. What a pleasant surprise 50 to 60 dollars saved. . As always car was done in a reasonable time, cleaned and ready to go. Great job to the service department at Byers Volvo.

bvolvo2012

21 de oct. de 2015

Service Department Staff is very professional, courteous and knowledgeable. The waiting room area has the atmosphere or a comfortable homey environment. The overall service department experience is very pleasant. I would give it a 5 on a scale of 1-5, with 5 being the highest. The nightmare comes when the you receive the extremely high bill.

Satisfied Customer

19 de oct. de 2015

Took care of me and went beyond expectations to be sure I had a car to drive, a prompt quote, and the car was ready when I needed it. Worked with me to set up a drop off time that would not create a loss of work time. Very good service team!

Jeffrey G.

10 de oct. de 2015

I don't think all my fluids were toped off. I don't know what to look for but I had to pour almost a gallon of windshield fluid in the container.

Disappointed

3 de oct. de 2015

The service is always great and the service department is professional and very attentive. My complaint is the TV in the lounge on Fox News where I had to hear yelling from their own conflicts, politician bashing, etc. If you are going to have a news station on, please select one a bit more professional and unbiased. The shooting was difficult enough without hearing the arguments over gun control. I walked around the show room, went outside, came back in and it was still going on. I like waiting for my car but will now have to make other arrangements as this was the last time I want to hear this for an hour.

Sue Hammond

30 de sep. de 2015

My experience with the service department is always very good. My volvo is a 2001, so I've been there a lot. Last Friday they really went above and beyond. My car had started running rough, and the check engine light was intermittently flashing. It was Friday afternoon... and we were going out of town that evening. Even though they didn't really have a loaner car, they came up with one somehow, and Monday I picked up my car running great. Especially Bob and Tim helped figure this out for me. Thank you.

Roberta

26 de sep. de 2015

Service staff are knowledgable and personable. Knowing your car is in good hands is priceless. Byers customer service really is outstanding and I appreciate the fact that there is car "loaner" service available. In fact, all of these things keep me going back to Byers again and again.

Sue Beck

25 de sep. de 2015

There is probably no better service department in the U.S. The only thing I do not like is the cost. I just feel like I spend too much money most times I have my car serviced but your service almost makes up for it! dammit! I appreciate so much the discount I was recently given.

Jim-Long time Yankees fan

25 de sep. de 2015

Byers was not the dealership where I purchased my Volvo but I started taking it there for service and have had a great experience with them. They do a great job and do not try to sell you services you do not want or need. I would recommend Byers for either buying a car ( I took my mother-in law there and she purchased a car) or for service.

RJW

23 de sep. de 2015

They treated me well and the service was completed in a timely manner.

Dean

20 de sep. de 2015

Seans customer service was great! Thanks for the loaner car, I had a lot going on that day and it was very helpful. Dustin, was also very helpful again, we were having trouble with the volvo phone app and he spent time to solve the problem!! Thanks again for the great customer service!!

Jenny

18 de sep. de 2015

My car was making an unusual noise and Tim scheduled me to come in right away. They took care of everything and kept me updated the entire time. All the staff is very courteous and helpful. We have two Volvos and we have always been very pleased with the service at Byers Volvo. When we are in the market for a car in the future, we will definitely shop with them. They are knowledgeable and passionate about their Volvos. Thanks for a great service experience!!

Alice

18 de sep. de 2015

I brought my 2004 Volvo S80 in for the 112K routine check-up. The staff found a huge chunk missing from the sidewall of my tire, and found the tie-rod needed to be replaced as well. They did the extra repairs, got two new tires, and did the routine check-up promptly, I appreciate the fact that they look over the whole car, not just the parts I ask to have serviced. They kept me informed every step of the way, and even called to notify me that I had left my house keys behind on the cashier's counter after I paid for the car. Sean was my point person for this visit, but Bob is also very helpful.

Latonia Lampkins

12 de sep. de 2015

I really like the guys at Volvo. They are very professional, friendly and prompt. I have been coming here for seven years. I wouldn't go any where else.

Love my XC60

12 de sep. de 2015

Visiting the Service Department at Byers is like visiting friends. Service is completed as expected; personal calls are made by them to update on progress; a loaner makes having my car serviced not an inconvenience at all. Anything to make life easier these days! I would not consider having my car serviced anywhere else. DE12312011

Lisa Gilton

1 de sep. de 2015

Byers Volvo has the very best service department and auto repair in the industry. The others don't even come close. The facility is state-of-the-art, the repair people have the lastest training and the service advisors have superior knowledge and customer service skills. My regular service advisor is Shawn Bell, I trust him to advise me on any repairs that may be needed. I feel he is constantly making me aware of small things that I might do that lead to better long term performance in my Volvo. Why go anywhere else when you dealt with the Best?

Tweetybird19

28 de ago. de 2015

Bob in the Service Dept takes care of my car as if it was his. Always all of the required maintenance is explained before the service is started and when I pick up the car, the findings are also reviewed. I don't use the loaner service often but it is always offered. I appreciate the coupon discounts and that I never get a "hard sell" on anything. I used to only drive BMWs but the Volvo experience has changed my mind.

Volvo lifer

21 de ago. de 2015

Had some odd service needs that were addressed well.

Kara

21 de ago. de 2015

The service department at Byers Volvo is outstanding! Everyone is friendly and knowledgable. I would highly recommend them to anyone.

Don

18 de ago. de 2015

Scheduled and everything performed on time, loaner car provided, no surprises. thanks

JoGoVo

15 de ago. de 2015

Love the customer service and attention. Have never had a bad experience here.

Al M

14 de ago. de 2015

Brought by Volvo to Byers for service work. I didn't buy the car from them but now wish I did. Shawn in Service was awesome and took care of everything. Very easy process working with warranty company. Place was immaculate. Will definitely be buying all my future cars from Byers Volvo and will recommend them to all my family & friends!

D and G Hagan

5 de ago. de 2015

A big thank you for great service for an air conditioning repair for my new v60. Tim was excellent and went above and beyond to make the repair and my experience easy.

Chas

3 de ago. de 2015

I love my Volvo C30 T5 and the good service department at Byers makes ownership more pleasant. Loaner cars, convenient scheduling and cleaning the car inside-and-out are appreciated. I have bought 4 cars from Byers over the years and have no reservations in rating them 5 Stars.

nmp

1 de ago. de 2015

I am currently driving my fifth Volvo that I have purchased from Byers. My family has been doing business with this particular dealership for over 20 years. The sales team and the service department have always bent over backwards to accommodate me. This is why I stay with the Volvo and Byers family. I am a Volvo fan for life!

russ

1 de ago. de 2015

Shawn Bell did a great job handling our warranty work on our C70. Even though it took longer than expected, he kept me informed on the progress and was able to adjust his schedule to meet my work hours. I've now purchases two new vehicles from Byers Volvo in the past 5 yrs and will consider them again for our next purchase.

Don Marchok

31 de jul. de 2015

Outstanding first service - bought this Volvo used from another dealer - but was treated exceptionally well by service department, even being informed of free services still available and the length remaining on my warranty - outstanding~~

Biggest Volvo Fan

24 de jul. de 2015

Thank you Thank you Thank you for keeping this insane lady sane...and making all the road trips worthwhile even when there were major bumps in the roads. You were there...thank you! Sandra

Volvo's biggest Fan!

24 de jul. de 2015

All I can say is a BIG THANK YOU for all you do! Thank you Bob, Tom and William...you guys rock!

phyllis armstead

23 de jul. de 2015

I personally like Shawn Bell to assist with all service in the future I am assuming due to Shawn absent the service was hectic and overly busy and all customer will not get the service needed it will be lacking. I observe that all the service department was over whelm with all the business coming at one time or all thru the day .I felt push aside never had that experience with Shawn hopefully in the future when I return for service I will not be feeling like I was Push aside. I would like to thank Tim for his efforts in helping me as well. Thanks

StevenU

13 de jul. de 2015

Byers Volvo service is wonderful. They know my name, they always work with me, they are always helpful, and they always make everything easy and convenient. I have even called with an issue and they have told me to just bring it on in and they will fix it right away. You get personal service at Byers that is just not the standard in companies today. The customer is important is the impression I get every time I am in. When my car will be in for any length of time they always ask/provide a car for me to use (this is amazing). We also own another brand car and I asked about this service and they told me that a rental car agency was next door. They take time, they do great work, they treat customers with respect, and they do everything possible to make sure the customer feels important. When I think about trading my Volvo in, I am aware of the service I have with them, and I keep the car.

Connie "Buckeye fan"

8 de jul. de 2015

Our new XC 70 (250 miles) was damaged when a car backed into us. Took car to Byers who quickly and professionally helped us--ordered new bumper parts. Within days the parts were in and we scheduled appointment for the repair. A loaner car was made available to us and 3-4 hours later our car was repaired and good as new. The staff at Byers are friendly, professional and very helpful. We did purchase our 2015 XC70 from Byers (our 4th XC70) because they have always been very fair and professional in our dealings.

Bev for Byers!

7 de jul. de 2015

We've used Byers' service for many years and have always been pleased. You frequently hear about dealerships being more expensive than independent businesses. My recent visit was not an extreme cost, but I felt even better when two separate men who know something about cars shared that they thought the cost for the repair was "what it should have been!"

Scott W

5 de jul. de 2015

The service team at Byers Volvo once again did an outstanding job. Great communication, great facilities and reasonably priced. I am a long time return customer and have had this type of experience since I switched by business to them 6 years ago. Bob and Tim are outstanding.

Todd Y

3 de jul. de 2015

I have dealt with the Byers organization for at least 6 purchases. The Volvo takes the cake for attentive service personnel.

Paul Gundrum

30 de jun. de 2015

My experience with Byers has been wonderful since the day I bought my used 2003 Volvo S60 from them! The Service Department is without question the fairest, most professional, and trustworthy that I've ever dealt with in my life (I'm 42), and I say that having worked in a Lincoln/Mercury & Kia Service Departments personally. A intermittent issue with my A/C was the reason for my most recent visit, and Tim & Bob were outstanding in empathizing with my frustration regarding the issue. The stellar Techs found the issue, and also found an issue that I wasn't aware of while preparing to replace my tires. Although I was in a panic, scared of what it would cost me, they were able to help out a little on cost, and now I am confident that all is well again with my Volvo. Every person I've ever met or dealt with at Byers Volvo, and their used car Department has been cordial, friendly, and professional. I highly recommend anyone looking for a car to check them out first! Thank You Bob, Tim, and the great Techs at Byers Volvo!!!

Dave

29 de jun. de 2015

The service team at Byers Volvo is excellent. Very helpful, friendly, and knowledgeable. It is always a positive experience when you go in. Thank you Tom and team!

DenaV

26 de jun. de 2015

I recently had my XC70 wagon in for servicing and couldn't be happier about the experience. The service staff were ready to take care of me promptly when I arrived and got me out the door and on my way to work. The work was done as expected and ready when I got off work.Having the dealership service my vehicle gives me a level of comfort that my vehicle will perform where and when I need it.

Freeze family trust

26 de jun. de 2015

I believe his last name was wilkinson but he was great very helpful, courteous, knowledgeable and took care of everything in the time frame he gave us. Would not go anyplace else.

DavidB

23 de jun. de 2015

Bob in the service department is always willing to lend his opinion of what needs to be fixed now and what I should be planning for later. Always great customer service and great follow up after the sale.

satisfied customer

20 de jun. de 2015

Routine service. Outstanding service as always. Always helpful and courteous.

Sandra, It fits my butt!

18 de jun. de 2015

My Volvo lives again! Can't say enough about these guys! They know how much I rely on my car and the distances I drive and the goal I want for the use of this car....FOR LIFE! It's my baby and it has saved me from a few accidents that "could have" been life taking...I might be on my way to another adventure but will always return when I can to have these great guys tune, repair and update my car for another 100,000 miles! Thanks guys!!!

Bev Sapienza

16 de jun. de 2015

I was most appreciative of being able to have my SUV washer fluid system repaired prior to an upcoming trip. Being given an appointment working around our departure time was great! As my husband says, Byers tops any automotive customer service he's ever experienced:) My 4 star rather than 5 star rating on facilities is only because it was REALLY cold while waiting! But, that's better than to not have had AC at all:)

Kathy S,.

13 de jun. de 2015

Awesome service! First time customer....moved from California, most impressed by the staff's courteous , outstanding customer support. I was given a loaner car that exceeded my expectations! Very prompt service! Thank you, Kathy S.

VolvoLover

11 de jun. de 2015

I have had an on-going issue with my AC for two years and the Byers service staff did not give up until they found and resolved the issue. Shawn and Tim, along with the rest of the team, are very professional and knowledgeable. The service team followed up with me for several weeks to make sure the problem was fixed, kept me posted on the status while the work was being done on my car and even drove us to the airport when we left for our trip. They really care about their clients and provide them with the best customer service.

Alison

4 de jun. de 2015

Stellar customer service and price competitive. Bob is extremely attentive and friendly. That made me feel very comfortable and explained the repairs I needed thouroughly

Happy Volvo owner

1 de jun. de 2015

This was my first time here for service since moving to OHIO. We had originally stopped to check out the dealership when we first moved here in November and was impressed. We talked to the service manager. He welcomed us to Ohio and to Byers Volvo. He answered all our questions and took our info to be a customer. Byers is the only place I will take my Volvo to be serviced. We have also taken our Dodge truck to Byers Dodge for service and the auto shop for repairs after someone hit our truck at the airport garage. We recommend Byers Volvo and Byers Dodge.

DavidL

29 de may. de 2015

I arrived near closing in order to pick up my car. The service staff was just on their way out, having stayed late. They came back in to get me out quickly, despite being off the clock.

Kaliope

28 de may. de 2015

Shawn manages the right balance of professionalism, personality and knowledge.Thorough in responding to all questions concerning diagnostics, Shawn was helpful with prioritizing needed repairs. I have returned to this location for maintenance/service and have yet to receive service that is less than stellar. The waiting area is clean, airy, comfortable and only enhances the experience.

E JONES

23 de may. de 2015

Shawn was very helpful and profession. I had an oil change and tire replacement.

Anne

23 de may. de 2015

Once again, we took one of our Volvos to Byers for service. They got me right in for a headlight replacement, did the work fast, and washed my car. While they worked, I waited in their very clean, comfortable, waiting area. Great service, nice people. We will be back.

Kathy

23 de may. de 2015

Byers Volvo service is efficient. The guys there are so nice. I recommend to anyone with a Volvo.

shelly

22 de may. de 2015

Everything was great! Pleasant people and a nice place to wait.

XC60

21 de may. de 2015

Finished when promised, no surprises regarding estimated costs at pickup, loaner car ready when we got there. Good work well done.

Mary Vacca

20 de may. de 2015

Thank you to Shawn for his help. He was very helpful, with good explanations and allowing options without pressure. Facilities are very comfortable and clean. The work was done in a very timely manner.

DNJIndy

19 de may. de 2015

My wife and I found ourselves in the market for a new car. After deciding on a Volvo, we visited the Indianapolis dealership and learned where we wouldn't be buying our new Volvo. After a quick web search, we found RALPH MARCUM at Byers which is about a three hour drive from Indianapolis. We sent him an email explaining what we were looking for and received a response right away. Two days later, we reached agreement on the terms for our new Volvo. The following weekend, we picked up our car and delivery was prompt and thorough. Topping things off, we had a great experience exploring the city and nightlife.

Weimlvr

15 de may. de 2015

As always, Byers did a fantastic job diagnosing the problem and correcting it. A truly professional service team that will continue to earn our business.

Deb S

14 de may. de 2015

Sean is very professional and caring about serving you as a customer. I have been coming there for many years and always call on him. He explains everything regarding your service and the cost involved. I look forward to taking my car there because I know it will be serviced completely and timely.

Jim M

6 de may. de 2015

Outstanding again and always has been. Byers Volvo service personnel are knowledgeable and respectful and always a pleasure to deal with. The quality of the work performed has never disappointed.

David F.

5 de may. de 2015

I had my Volvo in for service recently and everything was handled in a very professional and courteous manner. Bob was his usual professional and accommodating self as he ALWAYS is with me and my family. Car issues are no fun, but Bob definitely makes the whole process less painful. I always appreciate the service that Bob and the other fine people at Byers Volvo give me.

Jeffrey Broady

5 de may. de 2015

As always OUTSTANDING service, Whenever I take my car in for maintenance I received nothing but the best in customer service.

Carol E.

26 de abr. de 2015

I have been driving a Volvo for over forty (40) years and Byers gets the prize for providing the best service. Since I have not lived in the Columbus area very long, at first I thought they were "just having a good day." Now I realize that provide excellent service with a professional, friendly attitude is the norm at Byers. Even though I moved again I will travel the Two (2) hours to have my car serviced at Byers.

V Shannon

23 de abr. de 2015

As always OUTSTANDING service, Tim was great. Whenever I take my car in for maintenance I received nothing but the best in customer service.

Phyllis Ives

15 de abr. de 2015

Excellent service. Everything was explained and my loaner was available. Very couteous.

Thomas

14 de abr. de 2015

My wife and I have had the very best service from Byers Volvo, from shopping, making a selection, the purchase itself, and servicing, they're a first class organization with top level talent throughout. Working with Ralph Marcum, the sales process was educational and informative, overall the experience was basically fun as opposed to the traditional grind and stress of making a decision and negotiating a deal. We recently purchased our second Volvo from Ralph, with the first car the service department was fully stocked with very helpful and knowledgeable staff that always communicates very well what's going on, and what they need to do to to remedy a situation. Having complimentary loaner cars is beyond convenient, especially when dealing with the logistics of work and family that's very accustomed to a 2 car based routine. Overall we highly recommend Byers Volvo.

JAG & AJG

13 de abr. de 2015

My wife and I have bought a number of Volvo's from Byers Volvo. They treat us both like family. The entire team at Byers Volvo is really great. They have earned our trust, confidence and many referrals.

Neal

3 de abr. de 2015

The service department does an excellent job. The staff goes the extra mile to be friendly and understand what is going on with the car. I am a long time customer. I even look forward to seeing the staff when I take the car in. I can count on them to take good care of me and my car. Once again,they did a great job fixing my car.

Jenny

1 de abr. de 2015

Great Service! I always appreciate the knowledge and experience of the personnel!

A Bobcat

31 de mar. de 2015

I did not buy my car here, but did the pick up in Sweden deal. Used to take it to another dealer, but the never offered viable solutions or had no answers. After switching to Byers, I have been completely satisfied with the staff and service.

Jan

29 de mar. de 2015

Have been a customer here, for both sales and service, for over 11 years. The service department always delivers quality workmanship and above-average customer service. They are knowledgeable and go above and beyond what I have ever experienced at other facilities.

Subhatosh Ghatak

27 de mar. de 2015

Service was excellent. I shall rate it at the highest level.

Happy dad

19 de mar. de 2015

I brought in my daughter's 2004 s80, it was making front end noises and the abs light remained on. She loves the car but 150k miles on it she put a limit on how much she would put into it to repair. I discussed that with Sean and he said he would evaluate and let me know if it was within our budget. They discovered a problem with the axle and that somehow affected the the abs light as well. they gave me the estimate and it fell within our guidelines so we had the work done. So far the car is working well and my daughter is happy. If she is happy than I am happy.

Anup Patel

18 de mar. de 2015

They have great service people. Bob and Tim are very personable and responsive. I would highly recommend them for service needs on any Volvo. You will be treated well.

JMC

16 de mar. de 2015

As always, received excellent service. Brought my vehicle in for scheduled maintenance, and found several issues that needed to be addressed. Bob Schneider explained everything and made it as painless as possible! Repairs were made in a timely manner, and my car was returned in great condition. Everyone in the service department treats you like you're the only customer they have. I appreciate their professionalism, care and concern.

Marjorie C.

14 de mar. de 2015

Year after year my Volvo's have received outstanding service (i.e. first Volvo144 - 1968 to present S60). My car was having its 112,000 service. The service department is tops in keeping my car maintained and me safe. Tom Beard and Bob Schneider care!

JohnW

13 de mar. de 2015

Had routine maintenance performed. They found a couple of other items that needed attention. Shawn in service was knowledgeable.

Cat Fan

12 de mar. de 2015

Bob in Service Department was outstanding in helping us make repairs to our car damaged in the recent snow. Helpful on the phone, he coordinated insurance and warranty service and made the experience easy and fast. Nice Job Bob

Sam

12 de mar. de 2015

Ralph is knowledgeable, responsive and personable. I knew what I wanted and he was able to be thorough and expedient. Nothing but positives for Ralph and Byers.

Paingy

12 de mar. de 2015

I got an appointment online for the same day. They took my car right in, told me what they were going to do. We stayed in their waiting room, which was very clean and bright. The staff was very friendly and kept my husband occupied until the car was finished! I've had my car service at other dealers and I keep going back to Byers. They are the best.

Satisfied Customer

10 de mar. de 2015

Everyone is always friendly and professional. The staff really makes the experience pleasant. The service was efficient and of good quality. Thanks for being there when we needed you most.

ann and john lindsey

8 de mar. de 2015

always pleased with Byers service and professionals

Carl Lewis

6 de mar. de 2015

When needing service I feel only a Volvo Dealer can provide, I choose Byers and I ask for Bob. Not saying any of the other guys are less capable, Bob is the one I've connected with. I've been a customer of Byers since 2003 and I believe in spending my money where I get the most for it. Bob works hard making sure things are right when you're done. Your satisfaction and a great running vehicle is his goal. Well done.

Paul G.

27 de feb. de 2015

As usual, the service and staff are on a different level than any service department I've ever been to. They are personable, honest, timely, and always have me leaving feeling comfortable that my car is in great working condition till my next visit.

Janet

26 de feb. de 2015

I manage a fleet of various vehicles and I have to say that Byers Volvo is my favorite service department to deal with, bar none. They are hugely attentive, cheerful, search for most economical answer to issues, knowledgeable and trustworthy. They have bent over backwards several times to get service done faster than what would normally be expected. Many thanks to the entire service team, especially Shawn and Tom. Great work!!

Kathy P

25 de feb. de 2015

Great service and attention to customer concerns. Service provided as stated, no unexpected surprises.

Pat

24 de feb. de 2015

Bob makes the whole experience very professional and pleasant. He kept me informed on the status of the car repair and always made certain that my questions were answered. Byers is the place to go for car purchasing and repairs.

Mary R

24 de feb. de 2015

Our XC90 is a 2004 and always had it repaired at Byers Volvo. Bob and Sean have been excellent! Our last visit, Sean kept us informed all the way We have always been treated with respect and courtesy when we take our car there. They are the best!.

Gary Camella

22 de feb. de 2015

My only complaint is that ever time I take my car to your dealership it costs me an arm and a leg to get it fixed. Your customer service is unmatched. Bob is the best!

Cono Barbera

21 de feb. de 2015

Excellent service as always. Friendly. Extremely accommodating and considerate. I drive from Delaware to Byers Volvo in Whitehall, despite being much closer to a certain other Volvo dealer in Dublin. Service and friendliness at Byers is far more superior.

JK

19 de feb. de 2015

Since 2003, Byers Volvo has been sole source of maintenance and repair for our Volvo XC 70. Bob, Sean and Tim are the ultimate professionals when it comes to customer service.

Rebecca - Attny

17 de feb. de 2015

There's a reason we keep buying Volvos at Byers - professional, knowledgeable, honest, and friendly staff. On very short notice, I got an appointment to have my car serviced when I wanted and was provided a loner. When the work was done, the roads were terribly icy, and Sean actually delivered the car to us at our home. Truly outstanding customer service!

Carol E.

15 de feb. de 2015

I have been driving a Volvo for over 30 years and have had to visit many different Volvo dealers as I have moved often. Byers Volvo is certainly the very best dealer I have ever visited. Every person I have interacted with at Byers would receive an A+ for professionalism and knowledge of the product. I am planning to move again very soon but I will drive the 1 and 1/2 hours to have my car serviced at Byers. One visit and the work is DONE. That didn't happen before I found Byers Volvo.

Bev S.

15 de feb. de 2015

Plastic cover over seat control buttons had been replaced back in fall and very soon after was hanging loose. Procrastinated for numerous months to bring in for a fix (no appointment necessary) and Shawn arranged for the part to be replaced under warranty. Waited for the repair and it's been snugly attached since. Whole process made simple:-)

Rachael

11 de feb. de 2015

Sean and all the guys were very friendly and committed to finding the solution to my Volvo's problem. The extension of a loaner vehicle also made it possible for me to continue my day to day routine while resolution was being performed. DE12312011

Jim

7 de feb. de 2015

This is my second trip to Byers Volvo and, like the first, it was an excellent experience. My service rep. Bob was very polite, listened well my statement of the problem, and promptly worked to have it fixed, which he did without delay. If these two experiences are any indication then I have to assume the entire dealership is run at this level. I would certainly recommend it to anyone who needs quality service. Jim

Rebecca

5 de feb. de 2015

Great customer service as always. Had a problem with the Valet lock and I was out of town. Bob took time to help me get my issue resolved.

Jay satisfied customer

5 de feb. de 2015

Fast, Dedicated and Professional Service. This is our 4th vehicle from Buyer Volvo over the years. We love our XC90. The maintenance service is great and we appreciate their staff.

Rocker

2 de feb. de 2015

Our 2007 XC70 had some serious issues in the fall which were handled in fine fashion by Shawn and Bob at Byers. The problems went undiagnosed for some time by a "lesser" auto shop (non-dealer) and Byers literally averted a crisis when the car came in for an unrelated repair. Many thanks to the whole service department. Just visited Shawn again for a routine oil change and check-up and all's well. I've learned my lesson regarding Volvo's and non-Volvo service organizations. Truth is, is doesn't cost any more to go 1st class - at least with Volvo service.

Dena V

1 de feb. de 2015

Recently had my car in for repairs and the experience was top rate. Parts had to be ordered so Shawn made sure I had a loaner car available until the repairs were completed. All the staff were very courteous and helpful and I'm safely back on the road again.

hockey fan

1 de feb. de 2015

We take all of our Volvos here for service. They are prompt, nice, and fairly explain the process and what is needed. We highly recommend this dealership.

Easyb

1 de feb. de 2015

My overall experience has always been excellent and yet with each visit, they continue to improve. Interaction with staff is always cheerful and informative. All my encounters with the service department have been GREAT. During my last visit for a tire inspection, Shawn covered it all. Condition, status and options for replacement.

EJones

1 de feb. de 2015

It is always wonderful to be treated in a friendly and professional manner by the staff at Byers Volvo

iam4uga

31 de ene. de 2015

Lets start with I hate online reviews but once in a while you need to do them and sing praise. That praise goes to Bob in the service department at Byers. He keeps you up to date on repairs and makes sure that you understand whats going on with your car. I was told by a friend to "make sure you get a second opinion!' No need with Bob as I trust he will do the right thing. Its a relationship business and I value his honesty. You have to know, like and trust people and I do with Bob.

Sam

30 de ene. de 2015

I had a problem with the lift-gate on my 2015 XC60R. It would not close and lock. The service department diagnosed the issue (software) and the problem was solved. I appreciated the prompt service, as I could not lock the vehicle if the lift-gate was not locked. I can always depend upon Sean in Service for taking care of any issues or questions I have. This is my third Volvo from Byers, and a major reason for my return business is the excellent service experience.

Anthony W

29 de ene. de 2015

Service was outstanding as it's always been since I've been coming to any of the Byers service departments over the past 30 years.

Juanita M. Webb

29 de ene. de 2015

I would never take my car anywhere else. I'm moving to Lexington and although they have a great dealership there, I will likely still service my car at Byers. They know me and I know them. It's a trusting relationship. Thanks for all you do!

Volvo DDS

29 de ene. de 2015

My car was in for routine 10k miles service. A loaner was ready for me (as always) so I could be on my way to work. I highly recommend Byers...Sales and Service. My 2015 XC60 is the second car I've purchased there and wouldn't consider having it serviced anywhere else.

Sandy

29 de ene. de 2015

Bob Snyder in the service department has been so very helpful in contacting me & explaining the service which needed to be done on my car. He went out of his way to accommodate my needs.The service was absolutely outstanding. The extended hours that customer service was available allowed me to pick up my car at my convenience. The staff were friendly helpful. When I picked up my car it operated like new & looked like new! The facility was like new. ssp.

Goes53

27 de ene. de 2015

I've always received fast, friendly and professional service!!!!

Excellent service & repair

26 de ene. de 2015

Bob, Sean, & Will all took great care of us and our Volvo again! We nedded to leave the car for some major repair. Bob made sure we had a loaner car which is a huge help. Will diagnosed the problem in just a few minutes of inspection hich allowed Sean to get an estimate before I left the dealership. Great attention to customer service and a great mechanic making sure the car is fixed properly

Marie & Chuck Smith

24 de ene. de 2015

On my most recent service visit, Sean took good care of me...and my Volvo! He was professional, friendly and kept us posted. The added touches (loaner, car wash, etc.) are appreciated and Big Boss Byers should be pleased with this service operation. BRAVO! DE1231201

jredfox

24 de ene. de 2015

my visit to byers is always ok with no complaints. DE12312011.

Iola

23 de ene. de 2015

My service was very friendly and professional, told me what I need and gave me good pricing. I appreciate that.. Thank you .

LeAnn

23 de ene. de 2015

I purchased my Volvo out of state. Only because no one had (or would trade) the vibrant copper color with the options I wanted. Service at Byer's Volvo is the best! I purchased 2 other vehicles from them in the past. All the employees are so courteous and helpful. When I picked up my car yesterday 3 of the service agents reviewed my car service with me. They are always so professional and always give me great service!

Chris ferguson

16 de ene. de 2015

My experience with the service department was excellent, as always. I waited on my car, and the waiting room was clean and nice.

PAB 1971

15 de ene. de 2015

first service visit there- everything was A+ However, I'd suggest you look at other, easier ways to get feedback

Jim

13 de ene. de 2015

Tim was the person who worked with me. He was very professional and I especially appreciated the way he kept me informed regarding the process and timeline. There were a number of service options offered to me but absolutely no pressure to purchase anything in particular. I certainly plan to return and will also consider any future new car purchase with Byers as a result of this experience.

Jeff L.

11 de ene. de 2015

Professionl, attentive, personable. We have had nothing but good experience with Byers' service staff. We are a three Volvo family, and have never had a problem. When I was rear-ended recently, they gave me a prompt estimate, dealt with the other insurer, and performed the repairs quickly and perfectly. There are always nice loaner cars available, and have never encountered a problem with the quality of the repairs, scheduling or anything else for that matter. Could not recommend more highly.

DKA

9 de ene. de 2015

As always, Bob was an amazing representative for Byers Vovlo and provided excellent customer service when our volvos were in for maintenance over the holidays. People like Bob make all the difference in the world when choosing a dealership for a car purchase because the service department is where the ongoing relationships are most important. Thank you so much Bob!!

S. Hutchins

8 de ene. de 2015

I love Byers Service team. They are always courteous and honest. I don't mind driving across town to have my service performed. I would highly recommend their service team. DE12312011.

JWVolvo

5 de ene. de 2015

DE12312011 I purchased my first Volvo approximately a year ago. Like most used cars it's had a few small problems. Buyers Volvo, unlike other dealerships I've worked with, resolved the few problems to a higher degree than I expected. The sales department, who was professional made the process easy, sold me my first Volvo. The Exceptional Service Team has me sold on Byers Volvo's for life! I highly recommend Byers Volvo!!!

HD

2 de ene. de 2015

I took my new XC60R in for a repair and I was amazed at the friendly and fast service I received. Tom stayed late so I could drop it off because I worked in the morning, and when I picked it up, the whole service team was wonderful. Thank you for being awesome!

KCO

2 de ene. de 2015

I had a really good experience with Byers Volvo for my recent 82,500 mile maintenance check-up. I called on a Tuesday and had an appointment set up on Saturday during a holiday week. They provide an estimate of the cost of service, and also offer a loaner car. The estimate was accurate, the service was timely and I left with a clear car knowing that it was truly in good condition for traveling. DE12312011

J D'Elia

30 de dic. de 2014

When I purchased my c70 I cringed when they told me the only place to get it serviced or repaired was the dealer. But it was too late to back out of the sale! Well from the beginning Byers Volvo has been a delightful customer service experience. They do not come any finer than Shawn Bell. I have never had a car experience like this one and the nicest thing is hearing other folks who are waiting exclaim the same thing, Shawn Bell is always doing something above and beyond what is expected. He was slightly busy this time when I arrived and another lady got my car ready immediately;it is so nice to be acknowledged by everyone these folks are the absolute best in the business; I feel so lucky. My car while it doesn't need lots of repairs the one or two that it needed was taken care of properly without a stress to myself because these are professionals who take pride in what they do and you can always count on them, Thank you Byers. Happy New Year to all. I am so pleased I have a Volvo and I come there for service,

CHERYL NOBLE

24 de dic. de 2014

I have had my Volvo XC90 for 2 years - and I love Byers because everyone is always so professional- and Sean is always extremely helpful- He always goes above and beyond and I am always assured to receive the highest quality service - Its always a great experience. Hats off Byers team!!

Kathy and Bob

24 de dic. de 2014

Considering our trip to see you was 2 days before Christmas and couldn't have come at a worse time,Robert assisted us professionally and explained everything completely plus was very friendly. Look forward to seeing all of you again in the future. Kathy and Bob Kohler

Lori

21 de dic. de 2014

Bob from service was ready when I got to my appointment. He had a rental car ready for me when I arrived. They called when they were finished. Very clean facility and professional staff. THANKS!!

Thelma

20 de dic. de 2014

Very knowledgable and friendly staff. Services were timely and was informed of any issues along the way. Thank you! DE12312011

Debbie StC

19 de dic. de 2014

Shawn is the best customer service rep. He always handles anything I need and is very attentive to keeping you informed about my service and the timing for completion. I always call and ask for him when I need anything.

john, cw

18 de dic. de 2014

always completed in a timely manner.. couple small tweaks made, no problem.. thanks for a great job

James Kaltenecker

17 de dic. de 2014

Bob, Shawn and Tim are a credit to the Byers Volvo Service Department and are the main reasons why Byers has done 100% of the service work on my Volvo wagon.

Love my Volvo

17 de dic. de 2014

Everyone is always nice, accommodating, and competent. Every experience I have had with Byers has been more than pleasant and easy. They are always willing to go the extra mile to make each visit successful and satisfactory.

FSVPJr

14 de dic. de 2014

I have always received outstanding service at Byers Volvo and yesterday was no exception.

S60 service visit

12 de dic. de 2014

Great customer service from the folks at Byers. I'm particular about my car and the work that's being done and Bob does a great job of handling me. Always courteous and a job well done..DE12312011

BillyBob

12 de dic. de 2014

I always have a good experience at Byers Volvo. This trip I had some unusual serious problems. I received very prompt and courteous service as usual. However there were two occasions they were to get back with me, or return my call, when it didn't happen for the whole day. I know they were busy, and short a man up front, but when you're anxiously waiting to here, all day is a long time. I had to call back and wait again for them to return my call. When I went to pick up my car, all was real congenial but they were again too busy to ring us out. After five or ten minutes, we were told we could leave a credit card number if we didn't want to wait fifteen more minutes, and they would call that day with the amount charged. Well, that never happened, and when we checked our account two or three days later, we found charges for two hours labor. To run a diagnostic, and down load a free soft wear, as I declined all repairs ,as the were more than I could afford or wanted to put in to it at this time. Still great service and parts department. It seamed to me that most of the guys up front had a lot of calls on their cells when they, or the others, were VERY busy.

Kim

9 de dic. de 2014

Shawn Bell is an outstanding advisor, he ensured all maintenance and service is required and completed efficiently for my son's car and mine as well. His friendly personality and professional customer service is greatly appreciated.

Regina

8 de dic. de 2014

Jeff is an excellent and very knowledgable, professional salesperson! I trust Jeff for all my Volvo sales!

Doug in Granville

7 de dic. de 2014

It has been a long time since I received such competent and talented care at any dealership, Highly recommended for any Volvo service.

PBC

5 de dic. de 2014

Tim handled the scheduled maintenance of my XC 70 and did an exceptional job. I continue to receive excellent customer service which is why I have purchased four cars from Byers.

Dave Ball

1 de dic. de 2014

I came in unexpectly with a soft tire and the team jumped on it. The tire was not repairable and they got a new tire installed and had me out the door in under an hour. These guys are truely service professionals. Thanks for what you! Dave

Kim Wilson

28 de nov. de 2014

This time was just like all the rest - over-the-top great service in all ways. This is my 7th car from this Byers dealership. One of the main reason I continue to lease/buy cars for them is the excellent service department. Truly, I do not know what else they could do better. I love the new waiting area, too! Just another way they take great care of their customers.

Carol

26 de nov. de 2014

Yesterday I had a problem with my car and could not get the gear to engage so I couldn't move my car. I called Byers Volvo for help. I had never been to Byers Volvo before this episode. Tom "walked" me through the process of getting the gear to engage. However, if I would have been unable to get my car to Byers----they were prepared to drive to my home to get my car started and to the dealership. The people working at Byers had no way of know if I would ever come to their dealership again. All they knew was that I had a Volvo and I was having a problem that needed to be solve. Since I moved here from Chicago I had some difficulty finding Byers. Tim was ever so calm accepting my phone calls and giving me directions. When I arrive everyone assured me that they would fix my car and I was not to worry as I was safely at the right place. THE PEOPLE AT BYERS VOLVO EXCEEDED MY EXPECTATIONS and I want to thank each one of them for their service and commitment of me as an owner of a Volvo.

Sandra

24 de nov. de 2014

Why do I take my car to Byers Volvo...because it deserves the same awesome services for it IS A VOLVO. Best car in the world! I have an older XC70 wagon and I love it...they know it...and I rely on my wonderful car to work at an amazing 100% at even given time. These guys make my consent driving & traveling world safe. Can't thank them enough.

JPA

20 de nov. de 2014

Warm, friendly, efficient, and quality work. My first time servicing my vehicle that I purchased in April, 2014, along with a maintenance agreement. Service team, including Bob Schneider, went above and beyond to make me comfortable, and perform all needed service, as well as precautionary items (battery/wiper blades replaced). Thank you.

Volvo Owner

17 de nov. de 2014

This is fourth Volvo, and third from Byers. Ordered winter tires and had them installed on my 2015 XC60R. Ordering was efficient and installation quick and without hassle. Service advisor, Sean, is top notch and I can always depend upon him for good service and advice.

Jessica

15 de nov. de 2014

I wanted a 4 wheel drive for winter. I owed a bit on the car I traded in and Byers did everything possible to make it work. They were friendly and helpful. Our next car will definitely be coming from Byers.

VolvoOwner

14 de nov. de 2014

Byers recently updated their Volvo sales and service areas.. Very clean and efficient setting. Scheduled maintenance goes smoothly and have courtesy cars available when needed..

Michael husband of a serious "Volvo Fan"

11 de nov. de 2014

Everything from beginning to end was top-notch with this company, excellent experience.

MP

10 de nov. de 2014

Bob Schneider and company are simply the best in the business! From customer service to maintenance options, these guys know what they're talking about and go the distance to deliver the best customer experience possible every time, which is why I come back.

Vic

8 de nov. de 2014

I had all but given up on this car. I had bought this 2000 Volvo S70 for my sister In-law and had hoped it would be the last car she would ever need since she really does"t drive that much. I bought the car as is which sould have been a warning to me of what I was getting into. The car had to have a tune-up, brakes and belts which I had no problem with. The electrical problems were another matter. Every couple of days or weeks something would seem to go wrong. The car was put in the shop more times than I would like to admit. I had numerous items replaced or repaired. But the last three months was the worst. I thought nothing else could possibly go wrong. But it did. The battery would die about every week. I tried just about everytthing to correct the problem. I removed the fuse to the radio, turned off the trunck light, tape over the glove box switch and got a new battery. Nothing worked! I finally decided to take it to Byers Volvo. From the min I handed them the keys they were confident that they would find the problem. Long story short. I'll never take that car anywhere again but Byers.

John W. Bell MD

7 de nov. de 2014

Inadvertent need for emergency service for this NE Ohio practicing physician who could not be more pleased for the expedient and thorough service on November 5, 2014. The staff were well informed, helpful and simply outstanding in all phases of professionalism. Very, very pleased !! J Bell MD, Hudson, Ohio.

Jacqueline

4 de nov. de 2014

The entire team was incredibly helpful and pleasant from the beginning to the end. They did all they could to ensure my 2009 S40 was taken care of without breaking the bank. While other dealerships have attempted to take advantage by up selling me on costs that were unnecessary, Byers Volvo did not. Not only were they honest and to the point, but they truly care about their customers and treat everyone with respect. As a woman, I found this one behavior to be invaluable. I am so grateful that this team is here in Columbus. I know , with their kindness and expertise, my car and my family are in good hands. Shawn Bell is a stand out member of the team .

Easyb

1 de nov. de 2014

Overall the service I have received from Byers Volvo has been excellent. I have always been treated fairly and with respect. All my concerns have been addressed whenever I bring my vehicle in for service. I have owned several Volvos over the years and delt with a couple of other dealerships. By far, Byers sets the standard as it relates to customer service.

Lockhart 01 XC70

1 de nov. de 2014

I had an oil change at Byers Volvo and as always the take great care of my car and me! Bob & Tim in the service are are awesome as always! My favorite mechanic there is Will Gordon always looks my car over well. He found a fuel leak and was able to get it fixed quickly. With service like this I can feel comfortable owning an older model car, keeping it in great shape so my wife & grand kids are safe commuting. Thanks Byers, Mark Lockhart

Al

31 de oct. de 2014

I have been a customer for over eleven years.Bob Schneider has provide quality and professional assistance on each and every visit.I trust his expertise and advice.I have never been disappointed.

Scott Albrecht

27 de oct. de 2014

Made me want to come back for more service DE12312011

Dorothy Terry

27 de oct. de 2014

Bob Schneider in the Service Department is the best!!! Should if not already be the "Employee of the Year" I've worked with him since my first Volvo purchase in 2004. Volvo for life!!

Alisha

24 de oct. de 2014

I had Shawn as my representative for volvo service this time and he was "outstanding"!! He was super attentive and extremely helpful. I had a rental car provided as always but I had to switch carseats because I had my 6 month old and my 3 year old with me and he did it for me! As always volvo provided awesome outstanding service. DE12312011

Yohan Ahn

15 de oct. de 2014

I purchased new 2011 Volvo C30 and now running on 32000 miles, I have been quiet few times get service done by dealer. They are great for every time. very friendly service department. Always right recommendation. not trying to make only money. Even sales person was nice guy. It was very reasonable trade in I was make it. and when I purchase my Volvo, they gave me free trip and two nights to Las vegas for 2. but I couldn't use it, because no time to go. I will very satisfaction with Byers Volvo, highly recommend and willing to go back when I need to replace my car.

OhioFoodie

14 de oct. de 2014

I take the car to the dealer for regular maintenance checks, and I am always pleased that they check more than the basic requirements. They have caught some (minor) issues well before they became major issues, and the staff is very good about explaining the problem and proposed solutions (with estimates of cost) so that I can make an informed decision.

DZXC60

14 de oct. de 2014

It's a pleasure working with this team. I have my second Volvo and have been using them for seven years. For larger service issues, I always get a loaner car. This makes life much easier! DE12312011

Larry Circle A believer in "Being on the Ball"

11 de oct. de 2014

We purchased our first and also presently owned S80 Volvo in 2005. It has been a pleasure to drive with only 117,000 miles, it is still cream of the crop. The Byer's service department has always gone the extra mile for us. We live 100 miles south and we can not get service anywhere near what you have given us. I will probably never be without this present S80. When the time comes we will simply buy another.I called for this last service and "BOB" was able to work me in the very next morning. SUPER! My appointment was at 8:30, I was there at 7:50 a.m. and Bob met me in the parking lot. We had a nice both courteous and professional conversation and my service work began right there on the spot. That is both exceptional and rare in today's world. We appreciate Bob and the rest of you. I don't hesitate to tell others of my experience. THANK YOU!

Eric N

8 de oct. de 2014

I had my 2004 V70R in for some warranty repairs on service that I had paid for previously. (leaking oil seal) They gave me a loaner while replacing the part which failed. This was not expected, but a welcome surprise. This is what a great servicing dealer does. They will take care of you in a precise professional way. There is no point in going to any other Volvo Dealer in Columbus. This is the ONE! Thanks to you and your Staff Tom.

Patricia Williams

2 de oct. de 2014

The service department is great. Bob,Shawn and Tom always provide excellent customer service, now you can add Tim to the team. Thank you

Jim

2 de oct. de 2014

Shawn provided excellent service for the service of my car. He kept me updated on the status of my car and provided a loaner vehicle when some additional work had to be completed. Car ran like new after the service. The new facilities are first class. Thank you again for your service.

Nancy M

1 de oct. de 2014

Everytime I bring my 2001 S40 for service Bob Schneider gives me wonderful service. Whether just doing his job he always gives me the feeling that he really cares about my old car and my satisfaction. He listens to me complain about the cost and then proceeds to do his best to keep cost down as much as he can. Thanks to the mechanics at Volvo my 2001 still drives wonderfully. Who would think to change the battery in my key Fob ? he did....it was something you just put off doing.... Thank you again Bob.

Dan Hayes

26 de sep. de 2014

Fantastic is the only word I can come up with. Every aspect of the service department was the best I have ever experienced.

Shaun

26 de sep. de 2014

It's always a pleasure doing any business at Byer's. Bob is always such a delight to work with and always remembers who I am. It's nice to not feel pressured or overwhelmed when having your car serviced!

Joe

24 de sep. de 2014

Always a great experience, best in class, both sales and service!!! Over the years I have purchased 5 new cars from Byers Volvo. I have never been disapointed with the sales process and the excellent service they provide. Keep up the Great Work!

Jim from SC

23 de sep. de 2014

While traveling from Cincinnati to Philadelphia the check engine light went on following a stop for coffee. Quickly located Byers, the closest Volvo dealership, using Google. Went to the service dept unannounced. They diagnosed the problem, resolved the issue and had me on the road in about 2 hours. Great service!

Juanita Webb

22 de sep. de 2014

As always, the service was fantastic. I appreciate Bob and the whole team.

Volvo customer

21 de sep. de 2014

2nd scheduled attempt at tire change; 2 hrs to attain two new tires. Customer service was very pleasant & polite. would return for future service.

Bob from Clintonville

17 de sep. de 2014

Thank you Tom in service for taking the time to test drive my wife's car with one of your mechanics to figure out the noise which stopped just as we pulled in. Come to fined out it was a major part that could have cause the entire engine to fail costing thousands of dollars. They found it, repaired it on the stop, and saved us from being stranded on the roadside. I can not say enough about Tom and Bob in service. They treat you like a true friend!

Pam S.

17 de sep. de 2014

Received outstanding service on my vehicle. Service managers helpful and friendly; car immaculate when returned. Service done in timely fashion.

Jared

17 de sep. de 2014

Shawn really helped get the process started and kept me informed. Very clean facilities, quick and honest service. I did not buy the S60 from Byers but I sure wish I did. I will definitely have my Volvo's serviced here from now on. DE12312011

Danno

17 de sep. de 2014

Bob's level of customer service was once again exceptional, I appreciate the professional atmosphere and attention to detail the everyone in the service department displays. I guess it's a benefit of joining the "Volvo family"

I.David Cohen

16 de sep. de 2014

My battery was barely functioning but Bob in the service department got it fixed immediately and I was on my way. They really care at Byers!!!! I. David Cohen

TomD - Grove City

13 de sep. de 2014

The Byers Volvo service department is a spoiler. They lead you to expect excellent service and treatment every time because that is what you get. On my latest service trip, they found a way to save me money by finding a way to fix the problem differently than originally planned. Thanks for spoiling us - glad I own a Byers Volvo.

43235mom

11 de sep. de 2014

This visit to service involved some minor cosmetic repairs...but just like mechanical service this group is punctual and detail oriented with their work...so glad I made the decision to move to the Byers Family!

reachererwanttobe

10 de sep. de 2014

an excellent job as usual.. 30 k service is a prepaid service on my 80.. my receipt has codes and states that all was covered.. I would like to see an explanation of what was done and items replaced, e.g. air filter instead of a code which means nothing to me.. I always receive great service,, car is always clean when returned.. I would and have recommended byers Volvo to others.. they later purchased a vehicle..

Jeff

9 de sep. de 2014

Great first experience having my Volvo worked on at Byers. I will not hesitate returning for service or recommending them to friends.

Lori L.

4 de sep. de 2014

always a pleasant experience for car repair work at Byers..and how often does someone say that?!

I.David Cohen,CLU,ChFC,LUTCF

4 de sep. de 2014

Sean provided me wih a complete report on what needed to be accomplished on my 60,000 mile check up. He is very professional and I trust his judgment when it comes to what needed to done to make my Volvo safe on the highway. It was a job well done!!!! I.David Cohen, Columbus,Ohio

bexley4

2 de sep. de 2014

They found and fixed a problem in very limited time frame. Great service and facilities. Car has been return like brand new. Very happy.

Island Girl

30 de ago. de 2014

Sean did a great job of handling my car repair. It was quick, friendly and I was kept informed of my car's status during the process.

Professional worker

30 de ago. de 2014

Tom, Bob, Shawn, now Tim form a welcoming and friendly team. Even the three different receptionists speak with pride and respect. This opinion comes from decades of customer service I have received here. My car needed maintenance work to which I added several items that were not included in the check list: clock, windshield noise, back of car noise. All these were checked and identified. Parts were ordered and an estimate was given. After work was completed, the bill reflected the thorough job which was done. Luckily, a discount was given! Byers is the only place I take my car for maintenance (and past purchases). Everything is outstanding!

DanK

29 de ago. de 2014

Much thanks to Bob who is always professional and very helpful. I was in a rush when I dropped off the car for service as I had a pending appointment elsewhere but Bob had a loner car ready for me to use immediately, not only this but his cost for service was less than his original estimate. He was able to find and apply a coupon to my service to help me save money. I live over an hour away but this is the only place I go for service as I know that I can trust them to do a great job. DE12312011

David P

29 de ago. de 2014

I worked with Chris Held and he made the car buying experience easy. There were no tricks or games. Very knowledgeable! The entire dealership is friendly and willing to help.

Teresa

28 de ago. de 2014

I appreciate the personal attention, friendliness, knowledgeability, honesty, and respect shown by Shawn every time I take my Volvo in for service. I have been very satisfied with their work. Every time.

KatW

27 de ago. de 2014

I am always apprehensive working with auto services because I am female. So many times, the explanations of the repair needed and described are vague. There is a lack of trust in those relationships. In the past, even a simple oil change developed into a huge expense because the service people stated that additional supplies were necessary. I am fortunate to have a local shop that treats me with respect in that regard and we have had that trust for years. I can say same of Byers service shop. Many times in the past, I have had an issue and called Joe to explain the problem. If he had a remedy, he shared and many times, I did not need to bring the vehicle in at all. This visit was expensive but necessary and because of the trust, I felt comfortable with the entire transaction. My final comment is that Joe explained to me that Byers was giving me a discount on the price. I was excited to think that Byers would offer a discount. What he spared me from was pointing out that it was a Senior Discount! Thanks, Joe, for not sharing that comment. I don't see myself as a "senior" but love the discount! Thanks to the other service people that helped me too. Excellent work and good positive people. Thank you!

rb

27 de ago. de 2014

Total humiliating experience. Service manager has "short man disease" where he must downgrade a woman to compensate for his own problems. Was totally rude and very arrogant. Won't be back. Will go to MAG Volvo in future.

LoriL

19 de ago. de 2014

Sean and Bob were both incredibly nice and helpful- and it made car repair not seem as annoying as it can sometimes be. We have always been pleased with the customer-care and service we have gotten at Byers.

Richard P

13 de ago. de 2014

Treated me like family, made sure I was comfortable and happy while waiting for service. Very professional an knowledgeable. Renovation to facilities very impressive. Wouldn't go anywhere else!

Ryann

12 de ago. de 2014

Shawn and Alexis both were extremely helpful when my XC60 died on me. They explained everything to me in terms that I could understand, and Shawn even went above and beyond by having to contact my warrantee policy holder and staying on hold for forever to check on a claim! I couldn't imagine taking my car anywhere else!!! DE12312011

New Volvo Owner

12 de ago. de 2014

This would be two reviews in one.... It's been under a year since I brought my Volvo from Byers . I liked my whole experience from beginning to end and feel good about my choice. I frequently go in for my complimentary car washes as well as factory scheduled maintenance . It's always a pleasure to see familiar faces that smile, answer your questions AND want to help you ! I don't feel "sold" or that I am paying too much. Charita N

Wenjordan DE12312011

12 de ago. de 2014

The Byers Service Team sets the standard! They are honest, efficient and courteous.

AnnaG

12 de ago. de 2014

Bob and the team at Byers service always provide wonderful service. This time was no exception.

Mrjetset2003

9 de ago. de 2014

Service dept associates were friendly courteous and made sure my concerns were addressed immediately upon arrival.

Brad Orrison

8 de ago. de 2014

Byers Volvo service is extremely professional, courteous, friendly, and helpful in every way. My customer service representative especially displayed these attributes in making my service experience truly outstanding.

BL

8 de ago. de 2014

As always, great service. Service advisor was Robert Schneider. He is always very courteous and friendly--exactly what you want in someone that is in a customer service position. Love my Volvo. No issues as I move towards 6 years of ownership.

Pete

6 de ago. de 2014

I had a teriffic experience at Byers Volvo. I was given a car to drive while my car was being worked on. Bob keep me informed during the process and I have been very happy with the repair work.Its nice to find a place that knows what customer service is about.

Molly F

6 de ago. de 2014

I am on my second Volvo through Byers and I will continue to give them my business based on the overall experience from sales to service to the quality of my vehicle DE12312011

LisaE

4 de ago. de 2014

This is my third Volvo. I will never have another make of car and will always buy them at Byers Volvo. Byers Volvo service always takes wonderful care of me and my car. They always remember me even though I don't have to take my car in very often. I worked with Sean on my most recent visit. He is a joy to work with and gives outstanding customer service. I do have to say all the all the people in the service department are wonderful as well. I know I will always get top notch service and my car will be done right. What more can I say!

jim850drvr

1 de ago. de 2014

Byers Volvo service has no flaws: from start to finish, they provide courteous and expert service. Their representatives are extremely knowledgeable, and they provide very detailed estimates, separating labor and parts costs. My 1996 Volvo 850 sedan received a major overhaul, and the resulting ride is new-car quality. They provided a top-of-the-line courtesy car, and even made an out-of-town service call the next day to take care of a minor issue; on top of that, they promised to mail my handicap tag that I stupidly left in the console of the courtesy car.

J Wanek

31 de jul. de 2014

As usual an excellent job by the Byers service dept. They diagnosed the problem and kept me advised of progress.

Eric L

30 de jul. de 2014

I was having issues with the computer components in my car that were causing the car to intermittently not start. I had an insurance monitoring device plugged in to the OBD II port on the car for about 3 days and then I started having issues. I eventually ended up taking my car to Byer's Volvo to have them try to diagnose a computer issue. They were unable to reproduce the issue, but they were honest about that and didn't try to sell me parts that I may or may not have needed. They made sure that I knew what was going on with the car and they didn't want to replace parts or do work on the car unless they knew for sure what was wrong. I ended up picking the car back up because they could not reproduce the problem. They told me that if I had further problems they would assist me. Overall, I am very happy with the friendly and helpful service that I received from this dealer.

Ken Keister

29 de jul. de 2014

Everything seems to be running smoothly, the bill was just too much.

SAHM2014

29 de jul. de 2014

I have always been skeptical when dealing with auto repair shops. Not any more! Shawn Bell and his team of service technicians go above explaining every aspect of your service and repair. I have to believe as long as this team of people continues to be part of the Byers Family, I will continue to buy and service my car at Byers Volvo.

Tim

28 de jul. de 2014

Byers has convinced me that though the cost of repair might be negligibly more expensive, in the long run it's worth it. I know the work will be complete without any issues; it will be done when promised; I have a loaner vehicle when necessary; and my car will be cleaned when I pick it up. The service ccrew is always very, very pleasant, but not is an insincere way. We've had nore than 650,000 miles (and counting) on our four Volvos in part because of Byers Volvo.

Pattyh12c

27 de jul. de 2014

Everyone at the dealership is so friendly. From the minute I scheduled my service appointment with Bob and then met him in person to drop off my car for service he was very friendly and treated me with such professionalism. I will drive back there for my next service even with it being an hour and 45 minutes away.

Paul G.

23 de jul. de 2014

My Volvo broke down and had to be towed, and when asked by my insurance Road-Side Assistance, I told them Byers Volvo (despite being within a stone's throw of 3 Auto-Repair facilities). The vehicle was diagnosed, and Shawn called me to let me know exactly what was going on, what needed to be repaired, and exactly what it would cost me. Shawn called me when it was done as he promised, and it's driven great ever since!! Thank You Byers Volvo!

Labtails

19 de jul. de 2014

Byers Volvo has always taken the best care of my XC70 wagon. They are knowledgeable and courteous. I get an appoint when it suites me best.

Mark Fratus

18 de jul. de 2014

My mom's s60 had a warning displayed that essentially said don't drive the car (it was too hot). Fluids were good, and the indicator came on when the care had sat for days. I was fairly confident that it was not an issue but I called Byers. I needed help fast and they got me in immediately, resolved the issue and mom is back on the road. I have been to a lot of Volvo dealers as we have had a few in the family, Byers is by far the best in their sensitivity, work and service.

Bill Buckeye fan

18 de jul. de 2014

Bob went the extra mile for us. Faced with a very expensive replacement of the final drive transmission for our 2010 XC70, Bob went to bat for us with Volvo, Volvo ended up paying for the parts and we paid the labor. Even here Bob sought help for us and we recieved a discount, This kind of service and care is part of the reason we have purchased 5 Volvos from Byers over the last 25 years or so. Bob took a personal interest in us to ensure that our car was repaired and for this we are greatful.

C70owner

17 de jul. de 2014

It's rare you get such great service that you want to brag about it but that's exactly how I feel about Byers Volvo! I can say, without a doubt, that they offer the BEST car servicing experience of ANY dealership I have ever been to! I was able to get an appointment the same day, the work was done in the amount of time as promised, and so I wouldn't have to wait any longer than necessary the paperwork from the appointment was mailed to me and I was walked to my nicely washed car ready to go. Knowing I have a dealership to work with like Byers makes owning my Volvo C70 even more enjoyable. If you are thinking of buying a car from Byers or having a car serviced there - don't hesitate, they're an outstanding dealership!

Sandra, retired

14 de jul. de 2014

I have been a long time customer of Byers Volvo and have had nothing but good experiences with them while leasing, purchasing and service of my car. I would recommend them to anyone!

JoanD'E

12 de jul. de 2014

I think I died and wentto heaven; thanks to Shawn Bell in service. He is a perfectionist and you can always count on his determination to get it done right. I had a rattle and found that very odd because the Vovlo C70 is built like a tank. I was never worried because of Shawn's reassurance. I knew it would be found and fixed. Pete and I went for a very unhurried drive and all that was required was to open and reclose the convertable top! My car was returned to me detailed. Wow what service. I found myself asking so what is next. You just want to be there they are so wonderful. Havannah the cashier is a doll and she was my first contact when considering where to take the car. And truthfully i wanted to avoid a dealership. She referred me to Shawn and I an so greatful. Believe me folks the service here is outstanding and consistent and all of the people here are wonderful. Such an unusual assortment of people. Ido not know how Byers did this but they have the secret.

Shelly

11 de jul. de 2014

Great experience...service done quickly and I got a loaner car.

Tnida

10 de jul. de 2014

Were very happy with the great job on my C70. Although it was just due for maintence, they had the car ready and clean when we came to pick it up.

David

10 de jul. de 2014

I have purchased two vehicles from Volvo and continue to get my vehicles serviced here. The service managers are very attentive to the customers needs and always go the extra miles.

LindaL

9 de jul. de 2014

I had my 2011 Volvo S40 in for 37,500 mi factory service. This included oil and filter change, wheel rotation, set tire pressures, topped off fluids, lubricated hinges and latches, checked brake pads, tested battery, replaced air filter, changed brake fluid and did overall check and roadtest of my vehicle. They found the rear brake pads needed replaced, and the vehicle needed new wiper blades. They even noticed that the "Volvo" and "R-design" emblems on the front grill of the vehicle were faded, so they replaced the emblems with new ones. And this was all done under warranty, with no cost to me! I also have to mention that Bob in service was friendly and efficient, as always, and he had me in and out quickly with a complimentary loaner car to use while they worked on my car. This has to be the best service department in town! I love my Volvo, and the service department is absolutely the best!

Carmen L Tubbs

8 de jul. de 2014

Customer service was and is outstanding; arrived on time for appointment And they took me right away. Shawn was awesome , as the entire staff.

Michael Sapienza

5 de jul. de 2014

Consistently professional, courteous, effective, timely

DJ Garvey

1 de jul. de 2014

As usual, Byers Volvo did a great job servicing our S60. They are prompt, courteous and meet our expectations fully.

Miles Lane

1 de jul. de 2014

I am always treated with respect even though sometimes I have no idea what is even in my car they are willing to explain and help understand what can help my car right away and what can help my car in the long run stay running well

Volvofam

30 de jun. de 2014

I'm always treated as a priority. The people are always friendly and go out of their way to serve. Additionally, they always remember my name and even my voice. Awesome!

Shaina

30 de jun. de 2014

I've had nothing but good experiences from the Byers line. Which is why I've only purchased and maintained cars through them for the past 15 years - and will continue to do so. Everytime I take my car in for a service or repair, they always take it one step further whether it be a small tweak, or just taking a look something for the future for me. Its also nice that they use "plain terms" with whats going on with my car. Big-dealer size, small-dealer service.

Brand-loyal Volvo Owner

29 de jun. de 2014

This review is based on ALL experience with Byers, not just the most recent in Service. Most recently there was a little out of the ordinary issue with my XC60. (BTW, I love that car...the very best of the 3 Volvos I've owned) Shawn Bell was on every detail from start to finish and kept me updated along the way. The issue was resolved, and I'm a happy camper! From Sales through Service, Byers is a "5 star" dealership! DE12312011

Dr. B

28 de jun. de 2014

Shawn (Shaun), & Bob were customer-friendly & professional as usual!

bigjimtrck

28 de jun. de 2014

Customer oriented quality service for a fine automobile.

Brand-Loyal Volvo Owner

26 de jun. de 2014

I'm not new to Byers. This review is a combo of past experience and the current on-going service. At this point we're in a process working toward discovering the source of an issue in order to determine the best way to approach repair. Shawn is keeping me updated...even if the update is: "We don't know anything yet, but we'll let you know as soon as we do." It's great to know that the Service Department at Byers doesn't want customers feeling as if they've fallen through the cracks. Communication is very important! DE12312011

NitaMarie

26 de jun. de 2014

It's always a pleasant experience....even when the news isn't always great, Mr. Bob Schneider is always helpful! I am moving to the Lexington KY area and may very well keep my service at Byers Volvo!

Volvo V70

25 de jun. de 2014

The service staff was highly professional and the quality of service outstanding.

Bob

25 de jun. de 2014

One again, Bob Schneider and the team have done a wonderful job. They're why we keep buying Volvos from Byers.

Walter & Stephanie Rakes

24 de jun. de 2014

Had some issues but we are pleased that they were resolved efficiently and every effort was made to assure satisfactory results.

Brenda

23 de jun. de 2014

Recently, I had my car in for 60,000 mile service. Shawn Bell was my service rep. He always goes above and beyond with exceptional service. He listens to my concerns about the car and is very thorough in making sure every request is completed. He's proactive and anticipates issues even before I realize it could be a problem. Keeps me informed throughout the process. I am always glad to get Shawn as my service rep. I can trust Shawn. Thanks Shawn for your outstanding work!

DE12312011

21 de jun. de 2014

I don't know what you guys pay Bob but it is not enough. The staff in the service department is why I keep coming back. I could get things such as oil changes done somewhere else at a cheaper price but I would not get the same service from them as I do at Byers.

S.Marie

21 de jun. de 2014

My warranty company Careguard (never ever purchase a warranty from them horrible service) didn't want to pay for repairs to my car. But the rep at Volvo went above and beyond the get the repairs covered. Now my car is fixed and work fine.

Allison K.

20 de jun. de 2014

This dealership provides quality service and has been most responsive to our customer needs and questions. In particular, Bob Schneider in the Service department is friendly and does a great job!

Joan D'Elia

20 de jun. de 2014

Recently purchased a used Volvo. In past years could not afford one. I have a hard top convertible.. After the purchase I learned only Volvo has the codes for the repairs. I was told to avoid Mag & Byers. I. want to dispel that myth.. Byers has the most wonderful repair shop one could want. Shawn Bell could not have catered to me more, he addressed my issues and also pointed out another one. He is very alert but not pushy. After my purchase I noticed a terrible rattle and thought it was the suspension and it turned out to be minor. Shawn was honest, thorough but not pushy, informative so I know where we need to head in the future. I left a very happy customer and will only use this dealership repair. And several people who were there expressed the same satisfaction. Said they had been coming to Byers Volvo for several Volvo purchases because they were so pleased. I have never been this pleased with a dealership and so relieved after 11 years of very satisfied service with my VW; I was truly spoiled and they were a hard act to follow. Byers Volvo is first class all the way. Thank you Shawn.

Tony M

19 de jun. de 2014

I was on business in the Columbus area, and had to have a repair done on the we XC60, Byers service, and care for customers was outstanding. If I lived in the Columbus area, I would make Byers my home for any future Volvo Business.

Jenny

19 de jun. de 2014

We took our 1998 S70 to Byers for the recommended repairs. I was very happy with the communication and the quality of service, and will definitely use them again in the future!

C70 owner

18 de jun. de 2014

Brought by 2011 Volvo C70 in for service. Shawn the service person explained what would be done, what it would cost, and how long it would take. I was extremely pleased that he was right on all points. The new waiting room made my wait go quickly. Great experience all around!!!

Volvo for life...REALLY!

17 de jun. de 2014

The service and the people...you can't beat it at Volvo! Thank you!

Rich W

17 de jun. de 2014

Sean completely turned around my previous service experience which was less than satisfactory to excellent. He personally made sure what I requested to have done was done with precision. My car drives showroom perfect. Thank you Sean

Nickd5229

16 de jun. de 2014

The customer service team at Byers Volvo is always very easy to work with, caring, and does the little things to keep me coming back.

BRM

15 de jun. de 2014

Outstanding service on my 95 850. all work was preformed quickly, service department is top notch, complimentary alignment check and wash. Extremely satisfied. DE12312011

JoyJoy

13 de jun. de 2014

I had the best experience with the Byers Volvo Service Department! I just purchased my 2011 Volvo CX 60 and had a small issue with the windshield. I took the car in first thing in the morning and was greeted so pleasantly and promptly by the service team. Shawn provided me with a loaner (which I LOVED) and took such good care of my car. He kept me informed throughout the day on the progress and when I picked the car up the next morning, everything was perfect!!! Love these guys!

Patrice

12 de jun. de 2014

Everyone is very helpful and professional. They were careful to explain everything and not pressure me into getting repairs that I couldn't have done during today's s visit.

Jenny

12 de jun. de 2014

We are new to the area and decided to try Byers Volvo. We took our car in to have the oil changed and thoroughly looked over. All of the technicians that I spoke with were very knowledgeable and friendly. They explained everything in detail that were recommended to keep our car running safely, and we are in the process of having the work done. They scheduled us quickly and went over the repairs they would be making and when I could expect to hear back on the status. I am confident we will be happy with the work they will be performing and look forward to taking our other vehicle to be serviced in the near future.

john canal winchester

10 de jun. de 2014

always a good job. have dealt with this dealer for years, purchasing new and used cars and having quality service performed. DE12312011

xc60

9 de jun. de 2014

Dustin was very helpful finding the right vehicle for me. The buying process is very smooth, and I would definitely recommend anyone buying volvos in midwest to look into Byers Volvo.

Annelewize14

7 de jun. de 2014

It is because of Bob, the newest guy Tim, and all of the service advisors I have had the pleasure of working with that keeps me coming back to Byers Volvo. I live on the other side of town and have another Volvo dealership much closer to my home; but, I trust the gentlemen at Byers. They are kind and knowledgeable; they answer my questions and never make me feel as though they are trying to 'pull the wool over my eyes' when it comes to recommendations for service. When I brought my car in for the 30,000 service, I had another unusual issue and they were able to fix the problem by the next day. I am a loyal Volvo customer; this is my 4th Volvo in over 20 years and Byers' excellent customer service plays a huge part in deciding where to purchase my car. DE12312011

Kiggy

6 de jun. de 2014

The crew at Byers leap to service our car and go over and above to provide fast courteous service to our Volvo.

C R

5 de jun. de 2014

The Service Rep was very professional in answering questions and made recommendations on items to be serviced now and what could wait until later. He called me with an update on when the car would be complete which allowed me to combine the pick up with other business. The car will need tires in the near future so he suggested a specific type that has worked well for others who have the same model which I do (ride quality and tire wear) and gave me a print-out for future reference. I also appreciate cleanliness of the facility and that they pulled my car inside the service area after washing it (very nice since it was raining hard when I came to pick it up.) DE12312011

R. Melton

4 de jun. de 2014

Bob Schneider was extremely helpful even found me a coupon to help keep cost down. Tech found an issue with brake vacuum system I was unaware of, and it was fixed under extended warranty. Great job by all ... as usual! Ronn Melton

hollind

3 de jun. de 2014

This team is terrific. They did everything they said they would do and more. Sean even offered to meet me at my home to return my car and take back the loaner- how much better or personalized an service be. hen it comes time trade in my car, I will deal with these guys. Service will stay right with this top notch team.

Central Ohio Foodie

3 de jun. de 2014

DE12312011 Sean was the lead representative, but I worked with all four men in the service department at one time or another. Sean took detailed notes of my vague descriptions of concerns with my S80, and the technicians checked all the possibilities and cleaned, repaired, replaced, or reassembled what needed to be done. I felt that they did a thorough job without adding unnecessary work to pad the shop hours or parts list. Sean tried to provide the most customized service at all times, which was not always possible since he has many clients who arrive at the end of a work day. But I trust both Sean and Bob (my previous representative for years) to give me good advice, and I trust Byers to give me good service and good value.

Dan

2 de jun. de 2014

This was my second experience with Byers' service department and Bod and all other service staff were excellent to work with...

Ali Keyhani

31 de may. de 2014

I had an emergency repair of my S60 due to battery failure. My car scheduled and serviced the same day

Gretel

31 de may. de 2014

I brought my car in for repairs. The staff was courteous and friendly. They even washed and vacuumed my car before I picked it up. When I got there they were kind enough to put my license plates on for me. What a wonderful team you have. I will definitely recommend your service team to all my friends.

Dale

31 de may. de 2014

I took my XC90 in for a scheduled maintenance. It's 32 miles from my house and about a 45 minute drive. After they had my car for almost a week, and a total bill of over $1500, my check engine light came on the same day I got my car back. I took it back the next day, they reset it, and it returned the same day again. After the 2nd visit I realized they also failed to change my rear wiper blade at my request, even after replacing my rear wiper blade motor. When they told me what the diagnostic code was, I asked them if it had shown up during the initial diagnostic check. They couldn't tell me because they had no record of the diagnostics being run. So I had to take it a 3rd time, this time leaving it again, for another $600+ repair. So, between the distance and traffic, it cost me over 6 hours of my time plus over $2100 to get the issues resolved. Sean and Bob were both very cordial and provided excellent customer service, but the overall experience was very frustrating, at best. In the future I believe I'll go to the dealership in Dublin.

GCDT

31 de may. de 2014

Phenomenal customer service and maintenance professionalism. Very honest and candor about the car issues and Volvo expectations.

Mike

30 de may. de 2014

There's a reason I drive twice as far as our nearest Volvo dealership to Byers. This is a family business that's been in the city for over a century, and it's clear the family intends be in business for another century. Meticulous and professional service personnel at this facility. We also own a Chevrolet and Audi purchased and serviced at Byers dealerships, and the experience is the same.

Tony Buffum

28 de may. de 2014

The team at Byers Volvo Service is great. I've worked with Bob and Sean and they're both terrific guys. They don't overwhelm me with details I don't understand (or don't care about) and they're patient when I have tons of questions. Bob got in touch with me over the phone and also by text when necessary, which made staying informed even easier - because it's often tough to find the simultaneous time to connect live over the phone. Sean even went out of his way to bring my vehicle out and pick up my loaner when I had a conflict getting back to the shop. These guys are the best.

Lita

28 de may. de 2014

Although the problem was not diagnosed on this trip, the folks were helpful and very professional.

Mark Lockhart

26 de may. de 2014

I had returned for the third time to find the cause of a brake noise. will was the tech that worked on my car, he was able to find the cause & repaired it quickly while I waited. Thanks Will!!

Olivia

23 de may. de 2014

Thank you again, Bob, for keeping my Volvo service a top notch experience! You, and the whole service department, pay a part in why I love my S40 SO MUCH! Keep up the great work!

Tom

22 de may. de 2014

In the 30 years I've owned Volvos and dealt with a number of dealers in the process, Byers Volvo is hands down the best in the business. Bob and the crew kept me up on what actually NEEDED to be done, rather than scouring my car for revenue opportunities. They have repeatedly taken great care of me, whether with courtesy shuttling or loaner vehicles. As weird as it sounds, I actually welcome the times I have to get my car serviced!!!

KPF

19 de may. de 2014

They got me in quickly and it fit my schedule. It was a busy day at the dealer, by the work was done timely and as expected.

Amy H

19 de may. de 2014

Shawn Bell made sure I was greated and my car service started on time. He kept me informed of progress and explained all repairs to me as well as how much time things would take. Facility is nice and clean. Pleasure to deal with.

Vid

17 de may. de 2014

Byers Service Dept. is the best. Bob is my main man. He takes time to explain what is being done, keeps me updated while I wait, offers timely and spot-on advice. Everyone is friendly.

Lamar E Love

16 de may. de 2014

This Dealership continues to provide superior service. I am a happy customer.

Rad14

15 de may. de 2014

I just recently serviced my car here and I can not speak highly enough of this dealership and their service department. I've been going here since I got my first Volvo at 16 (I'm 25). The service department goes above and beyond to make you feel welcomed and satisfied. The new facility is awesome!! Shawn and Andrew in the service department are amazing!!! I spoke to Andrew on the phone and he took care of my needs quickly and with awesome customer service. Shawn was the guy who saw me at the dealer. He is wonderful. He does keep you updated through the entire process and makes sure you are completely satisfied. All the guys in the service department are AWESOME!!! I won't go anywhere else because this place is great and the people are like family. Keep up the awesome work!

BG

13 de may. de 2014

Byers always does a super job and I have come to expect nothing less. I have had my car serviced at two other dealerships while I was traveling and none other compares to the service at Byers.

Steven M.

10 de may. de 2014

I am always promptly and "nicely" addressed when having service performed on my Volvo's. This is the best overall auto service that I have every received!

Betty

9 de may. de 2014

All my life I've had GM or Ford vehicles and just bought my first Volvo in 2013. I've had my car in for service twice and found tthat he service department goes over and beyond any service I experienced at various other dealerships and in other states. Byers Volvo has the best service department ever, and I have to commend Sean for being the best service rep ever. He is knowledgeable, courteous, efficient, and thorough and goes the extra mile to make sure I'm a satisfied customer. Each successive visit makes me feel that my Volvo purchase is the best one I ever made.

Dave

9 de may. de 2014

Always a great job! The sales and service team are always very heplful, pleasent, and engaging.

Janet

9 de may. de 2014

Totally impressed with the service that was delivered by Shawn and the whole staff. Super friendly, knowledgeable, practical, and felt like I could trust in what they were reporting back to me. They were efficient and thorough and returned the car freshly washed even though I was only in for diagnostics. I would highly recommend this shop!

C70 Fan

6 de may. de 2014

I can't imagine better service. The whole experience is a pleasure. I've never been a "car" person until I bought my Volvo. I really love my C70. I want it to last forever. I'm glad that I have Byers to take it to because I know they will take care of me and my C70.

Daniel S. Robins

6 de may. de 2014

Byers Volvo service team is knowledgeable, professional and courteous. They had a loaner car ready to go and kept in touch with me while my 2013 S60 was being serviced. This outfit is first class all the way. Danny Robins, Columbus, OH

TD

4 de may. de 2014

Bob handled my intake and was in contact with me to keep me updated on the oil leak I requested an evaluation of during my regular oil servicing. Although the news wasn't the best I could hope for Bob explained the issue and my options. Great service - thanks!

Ogami

29 de abr. de 2014

I brought in my 2001 Volvo v70 to Byers Volvo due to the service light indicator, and I was a bit taken aback by the professionalism and customer service that I experienced. Although I hadn't purchased the vehicle at Byers, they performed a shockingly thorough series of diagnostic tests. The subsequent information was frank, measured and pitch-free. While I didn't think (or expect) anything else could top the service I received--it was done completely free-of-charge. I'm a woman who purchases only older-model used vehicles, and as such, I've met my share of unsavory individuals both at dealerships and as private-party sellers. My experience with Byers was the exact opposite. I'd recommend them without any reservations.

"CarlosS60"

29 de abr. de 2014

I worked with Bob for maint. servicing my Volvo S60 and his service from the beginning to the end was outstanding. I ran into a problem with the windshield which was taken care of, howerver he explained everything to me and worked with me to completion. I would most definitely recommend your establishment to my freinds and family!! DE12312011

I.David Cohen

28 de abr. de 2014

When I have my car serviced all I want to know is-How much will it cost and how long will they need to have my car. With Byers Volvo I am always given accurate information , speedy and competent repairs and it is always done right the 1st time with perfect results.These are people I can trust. I would never buy a Volvo from any other dealer in the country! My current S-80 is my 4th purchase and I could not be happier. I.David Cohen,Columbus, Ohio

fp

27 de abr. de 2014

service was to be done in one hour but it took two if service would of told me 2 hr then I would have taken the free car rental they offer so take there car and have them call when it is done

Jim

25 de abr. de 2014

First, I want to be clear that my overall experiences with Byers Volvo, from purchasing my vehicle to every visit since, have been excellent. My only issue with this last service visit deals with the queuing (or lack there of) of the customers waiting for the service bay doors to open at 7:30 am. In my case, there were five vehicles at the doors prior to opening time. When the doors opened, we all drove into the building in the order of arrival. However, we all got out of our vehicles and entered the service writers' area at about the same moment; at which time, except for the two customers who walked up to the first two services desks (the only ones with an attendant present), the rest of us were unsure of where to stand/wait. A third writer entered and had to ask who was next. That was followed with the arrival of several more service customers. As a result, the next customer served was selected out of order. Meanwhile, we were all basically trying to dance out of each others way until the congestion diminished. I realize that space is limited but as one option I suggest that it might be more comfortable for all if signage requested vehicle occupants to remain with their respective vehicle until approached by a service writer.

LWS

23 de abr. de 2014

This was a last-minute concern with my new XC60...as luck would have it, when there was absolutely no time for it! Shawn had me bring the car in immediately, checked out the situation, had it under control for me to be out the door in less than an hour, and not be a minute late for the rest of my busy schedule yesterday! LWS DE12312011

Jasonmod

23 de abr. de 2014

The service department is one of the main reasons I just bought my 3rd volvo.

Jack B.

22 de abr. de 2014

Outstanding service visit: timely completion, good phone contact and the price was right

Tyler W.

22 de abr. de 2014

Great experience in both the parts department and service department. The parts department employees are always knowledgeable and ready to help. Also, I had to have a part programmed to the car's computer system once installed - and the service department was on time with their appointment, programmed the part and had me back out the door quickly. Thank you.

Ricky Ho...

21 de abr. de 2014

The best group of service people you would ever want to meet!

BMW

18 de abr. de 2014

Easy to work with, customer oriented, honest, fair and reliable. Highly recommend.

Kathy P

18 de abr. de 2014

My first service for my XC60 at 10000 miles for oil change. From the call to schedule to picking up after service everything was handle with friendliness and professionalism . Shawn explained everything and the reason other services were needed. Always feel they do everything possible to make your experience a positive one. Had other questions unrelated to service and they were quick to bring the parts mgr to answer my questions. 1st Class operation, they treat you with the same friendliness from buying the car to service a year later!

GB

15 de abr. de 2014

Needed to have keys programmed for my daughter's Volvo S-40. Service got me right in and took care of the problem the same day. Everyone in service was very helpful and friendly

Joel

14 de abr. de 2014

Sean and Bob give me great service every time I bring my car in.

KA

9 de abr. de 2014

Shawn kept me informed about the parts and repair need for this service visit. Great team. Great service as always. DE12312011

ninfa devakul

3 de abr. de 2014

very satisfied of the service. Bob even advised of the future service. to plan for longer time involved.

KatrinaF

3 de abr. de 2014

I purchased a car from another Byers lot and needed repairs from Byers Volvo. I cannot say enough good things about my experience with service and Bob Schneider in particular! An A++ !

S80 owner Judy

31 de mar. de 2014

Excellent service - Knowledgeable and customer focused.

Clarice

31 de mar. de 2014

I bought my Volvo 5 years ago, and Byers has been the best dealership I've dealt with. Customer service is always with a spirit of excellence.

CKing

28 de mar. de 2014

Outstanding as usual! I wouldn't take my car anywhere else.

Jennifer Adams

28 de mar. de 2014

Bob Schneider took care of me and was very thorough when he was explaining what they did and went over all of the results with me. He is always very helpful and I always feel comfortable when I ask him questions.

Marjorie, cellist

27 de mar. de 2014

Having only bought Volvo's from the first day of car ownership, I have been dealing with Byer's Volvo since 1968! My first Volvo and my present Volvo (#4) were purchased at Byer's. In fact, my present Volvo S60 was sold to me by the Service Manager Tom Beard who still oversees the maintenance. Everything has been outstanding: customer service buying process quality of repairs facilities Making an appointment is easy and convenient. Living outside of Columbus could be a hassle but I have had a service manager bring me to the garage when my car was towed for repairs. A car was available for me to use if I could not wait for necessary repairs. Byer's Volvo crew has my trust.

Steve

25 de mar. de 2014

During a routine check, Byers noticed a small oil leak and recommended replacing some oil lines. We gave the go-ahead to replace the oil lines. 3 days after they "fixed" the oil lines, the low oil pressure light came on. A thrown engine rod and a cracked engine block followed. When we towed the car back to Byers, their response was - the oil lines that we replaced are just fine. There must have been a problem with the oil change you had done 3 weeks ago... When we proved that there was not a problem with the oil change, then their answer was - Gee, we have no idea how you had low oil pressure only 3 days after our repair, must be a coincidence. But see, the oil lines we replaced are just fine." If you want "Gee, must be a coincidence" then Byers is for you. If you want a service department that stands by their work - look elsewhere.

TNofChicago

25 de mar. de 2014

It's really too soon to tell if the quality of repairs is "really" excellent, but, I can say that my car is running great now and I'm very happy with the service. Bob is an excellent representation of whom I want to care for my car. Being an out of towner, I needed service quickly for my return home trip. Bob was able to get me in the same day and get the problem diagnosed and fixed. I couldn't be happier.

Ali

24 de mar. de 2014

I've been there several times for scheduled maintenance. Every time I've been impressed by the quality of their service and the way they treat their customers.

Larry M.

22 de mar. de 2014

Service with any of the advisors is always consistent and world class!!!!!! DE12312011

Kathy

21 de mar. de 2014

All of the members of the service department go the extra step to make a service visit a pleasant experience. They make me feel as though my car is special and so am I.

DrLisa

19 de mar. de 2014

Byers Volvo--the best!!! All are great!!! Customer service is superb from buying cars (4 Volvos for me now here!) to parts and service!!! Thanks so much Byers Volvo!!!

Jason

17 de mar. de 2014

Provided great service and helpful suggestions for repairs and maintenance.

Volvogal

17 de mar. de 2014

First visit to Byers Volvo for service. They exceeded my expectations for everything. Shawn was outstanding to deal with.

Macy

13 de mar. de 2014

Bob is the man, he goes above and beyond to provide outstanding customer service. My 2005 S40 Volvo was in lockdown mode, it would not start, I had no idea what was wrong so I call Bob. Per Bob's instructions I had the car towed in. Shortly thereafter it was in the shop and up on the rack. What I really like about Byers service department is that they eliminate your biggest worry of how am I going to get around? Without have to ask they provide you with transportation for the duration of your repairs free of charge. What a savings, great relief and superb customer service. Everybody treat you with the utmost respect, always courteous and willing to assist you in any way. Facilities are always clean and comfortable. Last but not least, because of all of the complimentary services provided I have never in the history of car repairs had a repair cost for under $5, Bob made that happen. Its a miracle.....Thank you Bob and Thank you Byers for quality employees. Happy customer : )

Lamar E Love

13 de mar. de 2014

Exceeded expectations. I am proud to be a Volvo owner and have recommended it to friends and family.

LWS of Clintonville/ DE12312011

12 de mar. de 2014

I have never experienced anything but high quality care...sales and service...at Byers. This is now my second XC60 purchased and serviced at Byers. I highly recommend Byers AND Volvo...no better combo to be found.

Andrea H.

12 de mar. de 2014

I am always taken care of when I take my car in for service. All of the staff is wonderfully helpful, knowledgeable, and courteous. From buying my car at Byers Volvo to having my car serviced, I can say that I am a Byers Volvo customer for life! Thanks for doing such a great job!!!

Steve Balzer

10 de mar. de 2014

Excellent in every aspect. Qualified mechanics and very professinal customer service representatives.

JLE

8 de mar. de 2014

This was the best service experiance I have every had....period! Bob was my manager and he made what could have been a very bad situation a great experiance. My keys were stolen while I was at a local coffee shop in Columbus as I was in town on Business. One phone call and the service began. The tow came in 20 minutes and I was at the dealership in less than 45 minutes. My new key was programmed, car washed, interior vacumned and I was out the door and back on the road in 90 minutes. Simply Outstanding!

Sylvia Cunningham

7 de mar. de 2014

Your people are what makes the experience good! They always make you feel like they remember you and are interested in keeping your car running right and you happy! Not every dealer takes their service to this level! Keep up the good work,

Unknownauthor

7 de mar. de 2014

Their customer service is outstanding. They truly make you feel welcome and they are always eager and very friendly to help. Highly recommended!

Loyal to Volvo Linda

7 de mar. de 2014

As always, the service and communication were excellent. Shawn and Bob have always been excellent about keeping me informed and updated on the progress of the service. I wouldn't consider having service done on my XC60 at any other dealership. In years past I have driven over 100 miles to get to Byers when my Volvo needed service. That pretty much says it all.

John F.

6 de mar. de 2014

Excellent service. Work completed on time as promised. Gave me a complimentary, thorough diagnostic test of recently purchased used '05 XC90...prioritized repairs. Very helpful.

Keith

6 de mar. de 2014

I have never had anything but an excellent experience at Byers Volvo

Tim

6 de mar. de 2014

I have been a customer of Byers Volvo for several years. Bob and the staff have been great to work with. They are very professional and friendly. They are good at what they do and its apparent that they enjoy and take pride in their work. Thanks!

ehibner

28 de feb. de 2014

Service was excellant. Had repair done, even when they had issues getting the correct part. Thanks for the great service.

Jodey

27 de feb. de 2014

I purchased a 2005 Chrysler Town and Country from Ralph at Byers Automotive and am completely satisfied. The van pulled left and the Byers team told me if I fixed it on my own, they'd drop the price, which they did. I went to get the van aligned, and the mechanic said it was the back tires and they were unable to do it. Took the van back to Byers to get it serviced, and they fixed it at NO COST. Not only did they fix it at no cost, but they gave me a vehicle so I could make it to work, and so my wife could take our daughter to her program at the library that same day. The entire team was very friendly and I am definitely coming back here to buy my next car!

john in canal

27 de feb. de 2014

DE12312011. , called ahead for appt. car was checked in as soon as I arrived.. returned clean which is great. has been impossible to keep car clean this winter

Mark Cochran

24 de feb. de 2014

I am very impressed with the service that is provided

DMcKean

21 de feb. de 2014

I have now purchased 3 Volvo's from Byers. Theses are great cars. The Dealership is the very best. They treat you great and the service is second to none. No better place to buy and service a car anywhere.

Leslie

21 de feb. de 2014

Outstanding experience and I HATE having service work done. Painless and easy process makes them a valued partner for my service needs. Like them so well I am recommending them to friends, no matter the brand of car they may drive!!!

JOHN FROM CANAL

19 de feb. de 2014

I like the fact of potential problems are pointed out but upsales are not pressured.. I came in for an oil change and that's what I left with.. Car was washed, vacuumed and returned in a timely manner.

Rich

19 de feb. de 2014

Was told I would be called for a repair part for warranty but wasnt. I received a card in mail over a week later than promised.

Mr. N

18 de feb. de 2014

On one day's notice Sean was able to get me in for maintenance and get a loaner for me. The recently renovated dealership is great. The service area and waiting areas are very nice. Sean got the paperwork for my maintenance and loaner taken care of in a snap and called me when everything was done. Byers has great personal service.

Betty Boop

15 de feb. de 2014

This is my first Volvo and I'm just blown away with your superior customer service. You really care about my business.

Sue Beck

14 de feb. de 2014

Bob S is so helpful. He gets an A+. In fact, he (almost) makes you forget how much your paying.

dsi

14 de feb. de 2014

we have used Byers for service on our Volvos starting with our 1984. We always used Byers from that date until this date. They are extremely concerned with our treasures and now our 1997 wagon still serves us well due to their maintenance.

MBNelson

14 de feb. de 2014

I have been a customer of the Byer's Volvo service department since 2007, and the level of service I continue to enjoy has been superb! Yesterday, on very short notice, a potentially serious problem was fixed and I was underway in less than an hour. I have purchased two vehicles at Byer's Volvo, and it is the excellence and committment of the service department that has earned my loyalty. I will likely add a third Volvo when the time comes to replace my V50 in about a year or so.

Loyal customer

7 de feb. de 2014

they always do a great job! I will keep going back.

Sherry

6 de feb. de 2014

The Service Dept. and Parts Dept. was a great help with my Volvo Auto claim and repair. Sean went above and beyond to make sure I was satisfied, as well, working with my insurance company. I was given above 100% service. Thanks (DE12312011)

MDG

6 de feb. de 2014

Every time Byers Volvo provides top notch service!

Lamar E Love

4 de feb. de 2014

I have not received better service from any dealership in my lifetime. I am 84 years old. Keep up the exceptional work.

LastC30

4 de feb. de 2014

Everything about Byers Volvo is great. I came in with what I thought was a huge problem but they took care of it in no time. I am only 23 but they showed me respect and were efficient in fixing the problem

JIm G

1 de feb. de 2014

Byers Volvo always does things better than other service departments. All of the little things they do or go out of there way for mean a lot and make a big difference.

by TK

1 de feb. de 2014

The whole Byers Volvo experience was awesome! Dustin, David and the whole team were outstanding! We received a really great deal on our XC90 and a fair trade-in value. We were impressed with everyones efficiency and professionalism. After 20+ years of marriage, my wife was wowed! She did not know we were purchasing the car that night. Dustin, David and the whole staff helped me pull off my surprised in less than an hour! Thank you

SebastiansDad

31 de ene. de 2014

I recently attended a class about customer service and used Byers Volvo as an example of excellence. Everything about my experiences with Byers Volvo is top notch.

Gary at Byers Volvo Columbus, OH

30 de ene. de 2014

I found out that the whole Byers Volvo experience was awesome and they were honest about my car experience. I knew mostly all of the current issues that were addressed when I received a diagnostic. They never lied to me and they keep it very very real after all I knew about the current issues or regular maintenance issues that needed to be addressed. Honesty, Honesty, and Honesty I love what they stand for!!!

Minman

28 de ene. de 2014

I have been to Byers Volvo a few times to get warranty work done on my 2013 C30. The facilities, staff and overall experience was and always have been excellent. Thank you to Bob and the gang in the service dept., they are world class and always treat customers like family. Best dealership for any car maker hands down in Ohio, if not the country.

mychelle

28 de ene. de 2014

I am a repeat client because of the consistently excellent care that they offer their clients. I love how the maintenance of my vehicle is stress free. Byers makes it so easy to schedule the appointment and then they communicate throughout the process.

Treated right Customer

25 de ene. de 2014

We purchased our 2010 XC90 at Byers and they have always treated us like their #1 customer! This service was for a slight issue with our skid control and they fixed it with no problem. All the staff at Byers is very helpful and professional. They take extremely good care of Volvo.

Anne

25 de ene. de 2014

We take our cars to Byers for service because they are under warranty. They do such a good job that we will continue to take them there after the warranty period has expired. They are great people to work with. The work is done well, promptly, and reasonably. We have confidence in them.

Patrice

24 de ene. de 2014

I took my Volvo S-40 in for an oil change. While I was there, waiting in the lovely new reception area, the technician came in several times to advise me of various things that I might want to have taken care of while I had the car in the shop. I appreciated the attention to detail without the pressure to have repairs or purchases made on the spot. I was also pleased to see my car leave the bay freshly washed and gleaming as if it were brand new!

Amy

24 de ene. de 2014

thank you so much for scheduling on line, being on time and efficient with my car appointment yesterday. Staff always kind and helpful. New facility very comfortable while waiting!

S. Hutchins

22 de ene. de 2014

I purchased my car at Byers 7 years ago and had stopped going to the dealer because it was out of warranty. But when I needed major work done, I went back to Byers. They not only remembered me, they treated me like I'd never left. The service guys always explain everything to me on a level that I can understand. They help me prioritize the work when its going to be costly so that I can make the best choice for my circumstances. I know I can trust them with my car and they only have my best interest at heart. I've returned again to have my car serviced there, not because its convenient, I live 20 miles away, but because of the personal care and service that I receive. I can't say enough good things about them. When I'm ready to purchase another car, I'll be going back to this dealership.

Riurik13

15 de ene. de 2014

Executed in a timely and efficient manner. Prices right on the level with a few nice extras thrown in for free. Didn't have the part I needed first time I came in but got there fast and got me back on the road quickly. No regrets or complaints.

C4

14 de ene. de 2014

Exceptional customer service as usual by Bob! He is always so pleasant. The new addition onto the service area is wonderful to get work done while your waiting area. Thank you! DE12312011.

JB

14 de ene. de 2014

Service counselor (Bob) goes over and beyond to accommodate schedule ans service needs. I drive in 60 miles and he's always ensures a loandper is available so that I' able to maximize my time in Columbus. I can't say enough for my Technician-- Will. He is attentive to the vehicle and knows it as well as I do. I feel confident that there is a need whenever I'm told service/repairs are needed.

cgo

13 de ene. de 2014

So far, service here has been consistently good. I have no complaints and would recommend the dealership for Volvo service.

Vernon

13 de ene. de 2014

Adam was extremely responsive to my needs and very straight forward about the service and cost.

The Ball's of Blacklick

13 de ene. de 2014

Adam, Bob, Shawn and the team do an outstanding job of caring for their customers. Repairs are always complete and you are kept up to date as the work proceeds. Will has done the actual service several times and is the best. Thanks Guys. The Ball Family

Gaurav

11 de ene. de 2014

I always take my '91 Volvo 240 (270K and still going) to Byers for any repairs. Everyone in the service department is cheerful and helpful. My car is very well taken care off. They always give me competitive pricing and more importantly stick to it, unlike other places that have an inflated final price thanks to "misc. charges" and "shop supplies". Adam Mahr and Shawn Bell are very knowledgeable too and the fact that my car gets OEM parts is always a plus. They also clean the car and top of fluids free of cost. I will always trust 240 with them only. Good job guys. DE12312011

Gaurav K

10 de ene. de 2014

I have a 1991 Volvo 240 with almost 270K miles on it. I always bring the car into Byers Volvo whenever it needs anything because I know that they will give my car the proper care it needs and the price they charge is quite comparable to that of the other chain service locations. But more importantly, they know how to fix the car correctly. Plus genuine OEM parts are used and their customer service is always a 5/5. Adam took my car in and got it all fixed within the promised time and at the price that he quoted me over the phone - unlike other places which somehow magically charge a "disposal fee" and "shop supply fee" to bump up the cost. All of them in the service department are very friendly and cheerful. I definitely recommend Byers Volvo and I will only trust my car with them - always! DE12312011.

Lamar E Love

4 de ene. de 2014

your staff is courteous and competent. I feel completely comfortably when visiting your dealership.

WayneC

3 de ene. de 2014

I brought my car in for a scheduled maintenance. I was a few thousand miles and a month early, so they rescheduled me. But they had my car washed, checked all the fluids and sent me away happy.

Amy

2 de ene. de 2014

They provide excellent customer service and take the time needed with each car and customer. Love the new facility. I have worked with Bob and Sean and they are both fantastic!

Cynthia

1 de ene. de 2014

Our experiences at Byers Volvo have consistently been outstanding. The service is always friendly and competent. Importantly, they listen to the customer! We know we will buy another Volvo, and when we do we will both purchase the car and have it serviced at Byers.

CJW

31 de dic. de 2013

Took vehicle (XC70) in because regular mechanic close to my house found problem with fuel pump. This mechanic thought the fuel pump might still be on warranty and sent me to Byers. Pump was actually over the warranty but Byer replaced it anyway free of charge. After replacing part the thoroughly inspected my vehicle and highlighted future problems and things that should be addressed. Despite the length of the list there was no pressure to address all of them. The advisor I worked with, Shawn Bell, ranked them by severity and gave me a timeline as to when they should be addressed. Shawn was kind, clear, patient, and understanding. Shawn actually went the extra step to check my car for alignment after his shift was over. Very, very good experience!

volvo C-30 forever

28 de dic. de 2013

They always have a rental car for me clean and ready.The same person always helps me everytime and knows my name with the ruete manantance I've kept up with at Volvo Byers.The work is always done right and my car is always given back to me cleaned and ready when I arrive to pick it up.What more to say,great people that care about you and your car.

Sandra

22 de dic. de 2013

I can never say enough good things about my guys at VolvoWho make me feel right at home when I pull in, and knowing my car will be serviced with the best mechanic hands that keeps me safe on my long road trips across countryTHANKS GUYS! You really are the BEST!

Denny Cramer

19 de dic. de 2013

This XC60 is my 6th Volvo owned since 1977. Great car, great dealer, great service.

Ronn M.

18 de dic. de 2013

Service experience was excellent! The gentleman who reviewed the work performed was very through and able to answer all of my questions. I would highly recommend Byers Volvo to all my friends.

Mark Cochran

11 de dic. de 2013

What a great facility. The remodel of your Service Department is really nice. This goes along with the great service team you have. These guys are very nice and polite. It gives you a warm feeling when you are greeted by your first name and are treated like a true friend. Thank you for your service. I have to say that Bob is a great asset to your business. Thanks Bob for your service and hospitality.

K.A.

11 de dic. de 2013

Sean took great care of my car. He was thorough in checking out the problem and in his explanation of the needed repair. I don't trust my car to any other dealership.

Dublin

9 de dic. de 2013

We are always treated in a helpful and friendly manner. Service is efficient and reliable. Good communications. No problems.

Nickel1508

9 de dic. de 2013

I have only owned my Volvo s40 for a tear and a half but I am happy to have bought it from Byers Volvo. I was recently in an accident and didn't know where my car should be repaired. Byers Volvo Service Department not only gave me their top recommendation, but they called to check and make sure I was receiving the best service from the auto body shop. They didn't have to call me but they did and I appreciated it very much. Then I had to have my tire repaired which was under warranty but the service department at Byers got me in and out with no appointment and a full schedule the day I called. Recently I had to have all of my lug nuts changed out and although it shouldn't have to happen, the service department got me in and out again. I am amazed every time I go in there because the service department takes care of me like I am family. This even held true when I purchased my car. Such a good dealership that I would encourage anyone to but a Volvo from there!

M. A. Davis

7 de dic. de 2013

Recent and past service calls have all been positive experiences.....we have owned 4 Volvos, 3 of them from this dealership.

cthokey

7 de dic. de 2013

Everything went great! The staff were very helpful and the work was done well. I wasn't hounded to buy a bunch of other services.

Olivia

6 de dic. de 2013

I cannot say enough great things about the service department at Byers Volvo. Adam and Bob take the time to listen to me and they always make sure I'm taken care of. Thank you guys! There is no one else I would ever trust with my car! Keep up the great work, you've got a customer and Volvo driver for life!

Volvo "lifer"

5 de dic. de 2013

I have owned 2 used Volvos and 2 new Volvos from 1996 to the present. While driving my first used Volvo I walked away from an accident in upstate New York after losing control on black ice and snow, flipping the car and sliding off the road into a field. Safety is my primary concern and Volvo is a proven winner. My present car was purchased out of state about a year ago prior to my move to Ohio. First full service with Sean and Byers Volvo has been a positive experience. Several concerns of mine were checked out and resolved and the first service was performed in a timely manner. Additionally, for my convenience a loaner car was provided. I look forward to continuing my connection to Byers Volvo.

Hollingsworth

4 de dic. de 2013

The Beyers team is outstanding. Great attitude, attention to detail, great customer experience. Their work is excellent as well

HL

4 de dic. de 2013

Byers does an outstanding job taking care of their customers.

MatthewM

2 de dic. de 2013

Overall a 5+++ Bob (as well as every other employee I've dealt with) kept me well informed, always provide options, and are very knowledgeable. Pat yourselves on the back for having the same consistent employees working there for the 2-3 years I've been taking my Volvo to you. That's a sign of people who are truly dedicated to what they're doing and proud to be part of a spectacular organization. You have the best service department of any dealership I've dealt with by far.

S60

2 de dic. de 2013

Everything A-OK, as usual. Routine service performed and minor repairs as appropriate.

Tim O'C

1 de dic. de 2013

Everyone was friendly as usual. My 2001 V70T5 wasinspected for the issues I pointed out and prompt estimates were provided. Work ws completed and Ieft in a washed and vacuumed car.