Dave Mabrey

21 de sep. de 2016

Dealer service prompt, friendly. Turned off "check engine" light, only to have light come on again 97 miles later..... Frustrated with countless problems with my SRX. Cadillac Quality ? I think NOT !!!

Caddyfam

8 de sep. de 2016

My Husband and I stopped in one Sunday to look at some cars, not really ready to buy a car that day but just looking. Robert Moore was our salesman. He was very nice and very helpful. We test drove two cars. The second one we took home with us for one night to see if we really wanted it and we did. So with the help of our salesman Robert Moore we went home that weekend with a brand new car! We're so excited! We'll be part of the Cadillac family from this day foward. All of the staff was so nice and friendly. So if you're going to buy a new car I highly recommend Robert Moore as your salesman! He's a good guy.

Marshall divine

12 de jul. de 2016

Not a very friendly staff. They did nothing to try to work out deal! Very unacommadating! I've had great experiences with all other dealerships but this one!

John whitaker

30 de may. de 2016

BOUGHT TOUCH UP PAINT FOR MY 2006 xxx catallac. Gave my vin number. To get the right color. Tryed to touch up front bumper. It did not match not even close. Called to see if I could get my money back. They said no because the touch up paint usually don't match the paint.! Why sale it! $24 down the drain.

Cody Brant

21 de mar. de 2016

It has been alleged that Cadillac of Knoxville has been taking down bad reviews from their Facebook page. So in case they take down mine, please read this review here: If anyone is looking for a car right now, STAY AWAY FROM CADILLAC OF KNOXVILLE. They tried selling us a car that, according to Honda's own manufacturer web page, was part of an active recall. Due to defective airbags, people were having metal shards blown at their face from the airbag randomly deploying. We simply asked the dealer about this, and they straight out lied to our faces, ready to take money for a car that could have potentially had lethal issues. They are crooks and swindlers, nothing more to say. This is not a dis on the Cadillac brand, it is an honest review of the dealer and their shady business practices. They know we ended up going with another car from a much more honest dealer, because we never returned to pay them. They haven't even called us to ask what is going on, because they know we found out the truth and that we won't be purchasing anything they want to sell us on. Will be leaving a 1-star review everywhere I can.

Ken G.

18 de mar. de 2016

Brian Petsuck and all the folks at Cadillac of Knoxville are top notch. The experience was fabulous, and far exceeded are expectations, and any other experience we have had buying a car to date. Cannot say enough great things about the care, concern, and time they spent making sure we got what we wanted, not what they thought we should have. They made sure we were well informed, and unlike most, they looked out for our best interest. For the first time in my 30 years of buying cars, a dealer not only worked to get to my number, instead of stopping there, they found more incentives and got below my number. I am ecstatic about the experience and their true professionalism.

StephH

12 de mar. de 2016

This is the third Cadallic we have purchased from Danny Spradlin at Cadalllic Of Knoxville. Our purchasing experience has been great eaxh time. Also, the service department always goes above and beyond to make sure we have a great experience. We recommend this dealership to everyone!

Robin Butler

4 de dic. de 2015

Cannot say enough about our buying experience at Cadillac of Knoxville. Our salesperson Michael Petsuck was very patient during the buying process. Shopping for a new car was very stressful due to the fact of really not knowing exactly want i wanted. Drove many vehicles and finally settled on a SRX... When picking up the SUV everything was perfect including a full tank of gas, professionally detailed, and Michael demonstrated how to operate every detail of the car!!! Thank you Michael and Cadillac of Knoxville- great job. Would recommend to anyone!!! Robin Butler-Knoxville

carman2015

19 de jun. de 2015

ITS SAD WHEN YOU BUY A DEALERS BEST WARRANTY AND NOTHING EVER SEEMS TO BE COVERED. TOOK IN MY VEHICLE AND TOLD THE SERVICE ADVISOR WHAT WAS WRONG AND OF COURSE NOTHING WAS COVERED. AND THEN HE CHARGED ME FOR DIAGNOSING WHAT I BROUGHT THE VEHICLE IN FOR. MATTHEW ORAVITZ WAS THE SERVICE WRITER WHO DOESN'T SEEM TO KNOW WHAT HE IS DOING. WILL NEVER RETURN THERE AGAIN

Not_Satisfied_With_Dealer

14 de may. de 2015

I purchased a new Cadillac from Cadillac of Knoxville, Knoxville Tennessee (the dealership), in March of 2015. The general manager at this establishment is John Jackson. When I washed the vehicle for the first time, I noticed several blemishes in the finish and on one of the wheels. At this point I had only used half a tank of the gas that was in the car when I took delivery. The car is kept in an enclosed garage when not in use. Additionally, when I picked up the vehicle, it had a front license plate holder installed; front plates are not required in my state and I requested that it be removed. Since the part had been riveted on, instead of using the screws provided with the car, I had to leave it with them for a day so they could remove it, fill the holes, and paint the repair. When I examined the repair before taking the vehicle, I saw that a sloppy job had been done; the holes had not been filled evenly and for a space of a couple of inches beneath the grill, the paint was all globbed up. It looked like a kid with a spray can did it. When I pointed this out to service personnel, I was told to let the paint dry for a couple of days and they would buff it out. Shortly after, I received a letter from the general manager of the dealership stating that he wanted to make sure I was completely satisfied with the purchase of my new Cadillac, and to let him know if there were any issues. I sent an email to him thanking him for the letter and told him about the problems described above. He responded and said he would like to see the vehicle. I took the car in the next day. He looked it over, acknowledged the blemishes, and said he had a fellow that was good with a buffer and that if I could leave the car with him for a day or so, he would have the man buff the finish. He said he would have someone in the service department take a look at the blemished wheel at the same time. He said he thought that would take care of the problem. I said I would be happy to let him try it. I asked him what he thought about the blemishes, that I had taken delivery of new Chevrolets, Pontiacs, and Buicks, one of which I had bought for my wife about ten days before buying this Cadillac, and all of them had better finishes when I bought them. He said that he would have expected better from Cadillac. He said he would call me next week to set up a day for me to bring the car in and they would work on it. After a week had gone by with no contact from him, I called his cell phone number and reached his voicemail. I left a message identifying myself, left my phone number, and said that maybe I had misunderstood him last week and that he was waiting for me to call him. I requested that he call me. After another three days with no contact, I filled out my Purchase and Delivery Satisfaction survey from Cadillac. I noted the issues with my Cadillac and the lack of response from the manager of the dealership. Three weeks after my initial contact with the manager, (I suspect this is because he had received a copy of the survey), he called me and asked if my problems had been taken care of. I said No. He said he had been on a trip and that he spoke with the salesman, who said I had brought the car in and that the issues had been resolved. I informed him that I had not been to the dealership since the day I met with him. He said he would set something up and call me. The following week I had yet to receive any contact from the dealership. I called Dan Eldridge in the service department whom I have known for many years. I had brought my last Cadillac there for service and he had worked at a Buick dealership where I did business in the past. I asked him to check and see what was going on. He said: Yes, I think I saw something on the internet about that, (he could have said intranet and I misheard). He said he would check and that we would set up an appointment soon. That was nine days ago. Today I have posted this review, more than five weeks after my initial contact with the dealership manager regarding the issues with my new Cadillac. I am extremely disappointed, to say the least.