Joseph

29 de feb. de 2016

The customer service levels platinum. Very personable. Very informational and I got a very nice tour of the facility. I look forward to driving this Cadillac that I purchased The customer service levels platinum. Very personable. Very informational and I got a very nice tour of the facility. I look forward to driving this Cadillac.

Salemtrials74

26 de feb. de 2016

I've been bringing my Cadillac SRX here for regular maintenance and oil changes since I bought it here 3 years ago. Although they do a great job and are very friendly, on average I wait approximately a minimum of 2 hours. I never get an explanation as to why it takes so long. When I would bring my last car to a local service repair shop, I wouldn't wait longer than 45 minutes for the same service. It's my only real complaint.

Mclaire

22 de feb. de 2016

I always find it very flattering when people remember your name in a business environment. I've done business here many times and it's always a truly exceptional experience. 5 stars

Jonathan

10 de feb. de 2016

It was a minor visit, but Dennis couldn't have been more pleasant and amiable. Seemed genuinely concerned about a couple of issues I was having with the car, and had a lot of energy.

Steven

7 de feb. de 2016

The young lady working in service answered my questions and then called me back later that afternoon with additional information. That was outstanding service. She is one of the reasons I recommend Mahwah Cadillac to everyone.

Ronald

11 de dic. de 2015

This is my fourth Cadillac from Mahwah. Gary Monnecka is a most knowledgeable salesman and worked hard to make the deal and to locate a car with the features I wanted. An exceptional service department, with Adam, Dennis and Brianna as service advisors. They all should be commended for their dedication and professionalism.

John

11 de dic. de 2015

Ms.Marchase was wonderful and knowledgable on the Cue System. The service department was excellent and very helpful answering all my questions. I will definitely continue to do business with you.

George

7 de dic. de 2015

The experience as always is great although I do not believe we resolved the issue with the car. We will drive it for a few days and see what happens

Richard

30 de nov. de 2015

Adam did an excellent job keeping me timely informed of the status of my service and what necessary work was needed to address a noise I was hearing.

Arlene

15 de nov. de 2015

Michael Esposito was very helpful in helping me choose my Escalade. He was very friendly and made my car buying experience a pleasant one.

Joan

11 de nov. de 2015

Service department is always helpful, courteous and efficient. Answered questions about our 2009 CTS and suggested we take it in for a diagnostic. Plan on making an appointment with them.

Donald

10 de nov. de 2015

I had a rumble coming from the rear of my 2009 cts. You did replace the rear wheel hub, and then, upon my request, determined that there still was a slight noise. It was determined that I just replaced the tires with the exact originals and apparently that is my issue. I was not charged for the additional diagnostics as it was part of an earlier visit.I was a bit annoyed that upon dpoing my oil chang at the same time that they had to hacksaw off the oil cap as the previous technician apparently screwed it on too tight, and I was aslo missing a washer at the oil pan. Come on, and I was charged for this. You have serviced my vehicle from the very beginning., no one else.

Msmoe13

9 de nov. de 2015

This is my second deal with Cadillac of Mahwah, particularly with Gary Monneka. I email him what I want and he makes it happen! He knows I live quite a few miles away so he does his best to help me before I even get there. I could not be more completely satisfied with the service I receive there and I wish mahwah was closer to me so I could use their service dept. I actually have q Cadillac dealer within 10 miles of my house and I choose Mahwah over them because of the treatment I receive. Thank you again Gary Monneka for helping me out with this brand new Cadillac SRX! I will see you again in a few years for another deal!

Therese

29 de oct. de 2015

The Service maintenance crew is great. No sooner than you arrive, Dennis DeSilva welcomes you in, within minutes you're written up and escorted to the waiting lounge, and he periodically stops by to provide an update. Cadillac's service dept. and skilled staff is why I consider Cadillac my only choice in car dealerships.

Suzanne

28 de oct. de 2015

Service Adviser, Adam Bahri is the best! He makes a visit to your place very pleasant, takes the time to explain what service is required, and always answers questions re. my car's operation with a smile. He should be Employee of the Month - all year!

Thomas

21 de oct. de 2015

While on the highway we saw some lights come on the panel. We usually have our Cadillac serviced at McGuire Cadillac in Woodbridge, NJ. We decided to find a dealer located on Rt. 17 as our business was in that area. They provided us with great courteous service and fixed the issue we had with some misfiring spark plugs. They managed to fix the problem while we waited in their waiting room for 4 Hours. The Service technician even offered to loan us a car so we could finish our business in the area. Now that is the way to do business. Thank you Mahwah Cadillac.

Deborah

21 de oct. de 2015

The salesman Gary Monnecka made me feel like family and deserves a "That A Boy" for getting me the best possible deal on my 2016CTS. He even took me over to meet the owner Tony. Tony took the time from what I'm sure is a busy schedule to ensure I was satisfied with my purchase and getting the best possible deal. When I left I did feel like part of the Mahwah Cadillac Family!!!

Annmarie

16 de oct. de 2015

Always great service going to Cadillac of Mahwah, NJ . Paul Ciriello is absolutely the best. They always make you feel right at home when purchasing a new or used car/truck

Michael

15 de oct. de 2015

As usual I was treated with exceptional service. These guys are the best. Buy a car from a dealer who will service you well. The cars are all the same from the factory, the dealer service dept. makes or breaks the ownership experience.

Carol

9 de oct. de 2015

Dennis, the service adviser, is competent, professional and personable. The waiting area is pleasant and comfortable. I spoke with Paul, the sales manager and Todd, a salesman, re. my upcoming lease. They are what makes going to the dealership a positive experience. It was a great visit.

Joseph

4 de oct. de 2015

Service representatives were professional and courteous. Car was repaired and thoroughly cleaned prior to pickup. Car was ready on time and I was kept informed as to progress. Great job! Class act!

Joan

4 de oct. de 2015

I recommended the dealership to my friend and my nephew based on my experience purchasing and servicing my cars. My friend did buy her car from Rich Schulman as did I last December. He is great.

Joseph

15 de sep. de 2015

I had the best new car buying experience ever in my life. Thank you all at Cadillac of Mahwah. Especially Todd Porter and Paul Ciriello. You have an awesome team. The new ride is awesome.

Sean

3 de sep. de 2015

Our experience at Mahwah of Cadillac couldn't have gone any better! Our sales rep Mike Esposito was an absolute pleasure to work with. Mike was very patient, accommodating and extremely knowledgeable. Mike spent over 4 hours with us and even stayed past business hours making sure that we chose the right vehicle. The sales manager and business manager were also extremely nice and easy to work with. My parents have been long time customers of Cadillac of Mahwah and I am very happy to be part of the Cadillac family. I Will recommend Cadillac of Mahwah to anyone that I know who is in the market for a Cadillac and will tell them to request Mike Esposito as there sales rep.

SC

3 de sep. de 2015

I reached out to them for some help since I was stranded at State Highway 17 right outside the dealership with a dead alternator and am not the most knowledgeable person on cars. Though I was w an Acura and they dont really service Acuras they took the time to look into it and advise me on my next steps. While I was waiting for my tow truck they made me feel extremely comfortable in their waiting room during the stressful moments in spite that having no business benefits. Truly appreciate their customer service!!!!

Julie

3 de sep. de 2015

My recent experience at Cadillac of Mahwah was nothing less than top notch! My salesman, Gary Monnecka, went above and beyond in making my purchase a smooth & pleasant one. Thank you again Gary for all your help and expertise.

Joseph

1 de sep. de 2015

Whenever I take my vehicle into Cadillac of Mahwah I have a great experience. I had to schedule my vehicle for service and and a module change for my Air Conditioning. My service adviser Adam made arrangements for me to have a Courtesy vehicle. They had to keep my vehicle for another day and Adam called and asked if they could keep the vehicle an additional day. I was able to keep the Courtesy vehicle and additional day. When I brought the Courtesy vehicle back I was greeted by Adam who had someone go and get my vehicle. Thank You Cadillac of Mahwah for making my experience great.

Antonio

26 de ago. de 2015

As usual, Adam Bahri delivered excellent service again. My work was done to my complete satisfaction and within my desired time frame.

Aurora

23 de ago. de 2015

I was going to wait for my car but the scheduled work was expected to take 2 1/2 hours. I was offered a loaner car. The car was the same model as my car. The paperwork process was quick and easy. When I returned the car to pick up my car, the work was done and the GM vehicle recall part was also installed. Saving me a trip back to the dealership at a later time. The service department even had my car washed. The service department is the best from scheduling to service.

William

20 de ago. de 2015

I was met in a professional manner. All work was done completely and I received a clean car back. Thank you!!

Rick

14 de ago. de 2015

As a woman I was happy to see that I was treated with respect as a serious buyer. Even though the car is in my husband's name, I was the one shopping for it.

Charles

2 de ago. de 2015

Cadillac of Mahwah is aces. I would recommend this dealership to any and every one that I encompass. Superb mechanics and service techs and salesmen. Thank God for Cadillac of Mahwah.

Jayne

24 de jul. de 2015

My husband actually took the car in for service. That is his department. He was very pleased with the promptness and quality of service. He also appreciated the coffee!

Howard

16 de jul. de 2015

My prior poor experience has been entirely rectified by Paul at Mahwah. I now understand what the problems were and it has been resolved to my satisfaction. I will continue to come to Cadillac of Mahwah.

Nancy

14 de jul. de 2015

Gary was so helpful in helping my with leasing my Escalde and I just found the service that is given at Mahwah is white glove service thank you so much

Zoe

9 de jul. de 2015

Todd Porter is an awesome salesman! Very kind and every question gets answered quickly and honestly. Paul is also very speedy when it comes to accommodations and getting things done. Awesome job guys. I've never felt so comfortable at a dealership before!

Cindy

3 de jul. de 2015

Ken Sidler was absolutely the best sales person I have ever met in all my years of leasing a car. I trusted him from the moment I met him and knew that he was trying to get me the best deal possible. He was very responsive and respectful to me and my entire family. Ken is absolutely the best sales person I have ever encountered and I am hoping to do business with him in the future. I trusted him from the moment I met him and knew that he was trying to get me the best deal possible. Everyone from the technology guy to the leasing specialist was nothing short of outstanding. This is one of the best dealerships in New Jersey.

Steven

23 de jun. de 2015

I was told my service call would take about 45 minutes as I was waiting for the car. The app't took exactly 45 minutes. What a pleasant surprise. This was a totally satisfactory experience.

Barbara

23 de jun. de 2015

I am always pleased with the service I receive. Adam is always a pleasure to work with. He is always very helpful and courteous.

Alexander

22 de jun. de 2015

The team went the extra mile to resolve my issues. it took longer than expected, they made it easy for me - held onto the loaner - when I could not return on Thursday night, they understood and allowed me to return on Friday morning - no problems.

Kimberly

17 de jun. de 2015

This dealership has always treated my family and I with respect and are always there to answer any questions we might have. This is the second car I leased and couldn't be happier!

Virginia

27 de may. de 2015

Scheduling appointment day/time was quick. Wait time was reasonable and service was excellent. Would recommend Cadillac of Mahwah to anyone interested in buying a Cadillac!

Tony0224

26 de may. de 2015

Great place to do business, awesome customer service. I have to tell you the best experience me and my wife ever had purchasing a vehicle. Thank you for all your help and you earn a customer for life.

Thomas

7 de may. de 2015

I was handled promptly and courteously. I needed to have my recall (ignition key) taken care of and to correct a problem with my tire sensor. Both were handled without a problem. The car was returned to me washed and spotless.

Barbara

5 de may. de 2015

Finally, a dealership that puts the customer first on the list. It was a pleasure to arrive and depart in a respected amount of time. And, to have the car working properly. I tell everybody you don't have to buy a Mercedes or BMW. Gm has your kind of car.

Robert

27 de abr. de 2015

It was fast efficient, the only problem they did not pick up the fact that I had an extended warranty, that was purchased at the time I bought the care from them.

Mitchell

23 de abr. de 2015

Dennis in service was great as he always is. I must say however that I was taken back and insulted by the insurer of the tires for my car that was purchased through the dealership. I happened to have two pot hole blowouts inside of 1 weeks time and the insurance company demanded an on-site inspection. It was my feeling that the insurer did not take my word or the word of Mahwah Cadillac and made it quite inconvenient for all.Mahwah Cadillac is just great.

Robert

20 de abr. de 2015

Dennis DeSilva is the best service guy in the business. ALWAYS takes care of me and gets me out as soon as possible. Never a problem.

James

13 de abr. de 2015

Having my auto serviced at Mahwah Cadillac is always a pleasant experience. Employees are very professional; a novel experience in today's auto market.

Aurora

1 de abr. de 2015

Whether the work is warranty, recall or scheuled maintenace, the Service Department does excellent work. From appointment scheduling to completed work, it is a stressfree experience.

Scott

15 de mar. de 2015

The service department always does a great job. I did mention to the service manager that I receive information and rebates from other dealers, Grand Prix and Flemington Car and Truck, partly because we have GMC Acadia. Just wondering why I don't receive service rebates from Mahwah Cadillac?

Carolyn

9 de mar. de 2015

Angelo was excellent to work with! Very attentive to our needs, very responsive - a real pleasure to deal with.

Michele

3 de mar. de 2015

everyone made my purchase as seemless as possible. i test drove several different models and really liked the srx. i proceeded to buy the vehicle and drove it away sameday. couldn't ask for a more pleasant and professional experience. thank you all!

Luis

28 de feb. de 2015

Don't know if I have to go back for something that was not fixed. no one told me about any incomplete job but my seat belt adjust on the driver side is still not working.

Nicole

23 de feb. de 2015

Customer service and communication since I started dealing with them about my Cadillac has been bad. I had a part that needed to be replaced because it was faulty and they tried charging me for it. Every time Ive had to deal with them there has been something wrong and it has been a hassle.

Anthony

15 de feb. de 2015

It was truly a pleasure working with Ken at Cadillac of Mahwah. I couldn't be happier with my 2015 Escalade and look forward to doing business with him again in the near future.

Sally

14 de feb. de 2015

Dennis DaSilva has been my service advisor for more than 20 years He is outstanding. That is the reason I use your service department. I have always had Cadillacs but switched to the Verano because the ATS was not yet available. Dennis to me is irreplacable.

Joseph

13 de feb. de 2015

Dennis is always polite respectful and addresses any concerns I have about the car with an extremely professional attitude. I have never owned a car that had a service department that was this good. I will continue to own and purchase Cadillacs because my experience thus far has been so good.

Robert

8 de feb. de 2015

I had driven a family car for years( Honda Pilot) , now it was time to splurge on myself, Mike Esposito was very passionate about the Cadillac Brand and help sell me on my purchase. I know Cadillac is going after the the BMW, Audi Mercedes market and wants to be " boutique " type dealerships. In my opinion young salesman like Mike and the dealership Management at Mahwah Cadillac will be exactly what GM needs to fulfill that vision. Mahwah Cadillac and the team made me feel very special on a big purchase in my life and I am looking forward for many years of being in the Cadillac family.

Gregory

4 de feb. de 2015

Made an appointment for Monday 2/2 but heard there was a snow storm coming so I called and moved back my appointment to Tuesday 2/3 with no issues. I had a oil change that was done in about 45 minutes. Thank you for ease of Service.

Gregory

7 de ene. de 2015

My requested time for appointment was done on my schedule. I was met immediately by a person from the Service Department. The service was done on a timely basis. My car was cleaned inside and out.

Robert

28 de dic. de 2014

My wife took my car and with Denis DaSilva as my service rep. I knew there would be no problems. All issues addressed and all at no charge.

Joseph

13 de dic. de 2014

Dennis is extremely helpful. Attentive, clear and professional. Always a great experience bring my car in for service - love the bagels, newspaper and relaxing showroom

Michael

10 de dic. de 2014

The welcome was nice as was the service manager. you need to put a notice on your service site that GPS service is not available on the weekend

Alexander

3 de dic. de 2014

Anthony, Paul, Joe, & Joe made me feel at home and welcome as if I was in my own home, being with friends. They listened to me and worked out the best deal, to meet my desires/needs. I already told (more than) 10 people about how great my experience was!

JAG_RFG

2 de dic. de 2014

Our salesman, Mike Esposito, did everything to make the entire experience comfortable, from our first meeting till the day I picked up the car. I recommended him to our friends who are picking up their new car today.

Mark

26 de nov. de 2014

I had leased 3 different vehicle makes since 2003 prior to leasing my 4th vehicle (which was my 1st Cadillac) in 2011 from Paul Ciriello at Cadillac of Mahwah. I enjoy leasing a different vehicle make as each prior lease expires and had no intentions of leasing another Cadillac (purely because I like variety) until Mike Esposito and Paul Ciriello hooked me up with a tremendous deal on a 2014 ATS. The experience was so good and I enjoy the ATS so much that I will likely never lease another vehicle besides a Cadillac from Mike and Paul for as long as they're working at a Cadillac dealership going forward. I can't thank them both enough for everything!

Benjamin

25 de nov. de 2014

Great experience, my first purchase from this dealership, will not be my last Gary andvPaul are outstanding represntives of this dealership and the Cadillac brand.

Kevork

19 de nov. de 2014

Gary was fabulous ! Fair price on a high demand truck. It was the most seamless car lease ever for me. He found the Escalade I wanted, and delivered it to my door when I asked me to (because I could not make it out there). It was a Bentley level operation. Thank you !

Richard

7 de nov. de 2014

The service was very good the representative listen to my explanation of an issue I felt I had with the car and he was able to explain it to the mechanic who fixed the problem.

Eileen

30 de oct. de 2014

I brought my Cadillac in for a recall repair and was pleasantly surprised to see that there was a large, comfortable seating area with coffee, cushy seating and small tables for convenience. I watched the news on a nice flat screen tv and the time passed very quickly! I was delighted.

Michael

29 de oct. de 2014

I came in without an appointment for an oil life message. I was immediately brought in for service and was on my way in 45 minutes. I have been in auto repair businesses all my life. Cadillac of Mahwaw ranks at the top of what a dealership service experience should be.

Alan

24 de oct. de 2014

Paul and the dealership are the best, my dad and I have been buying from Brogan and now Cadillac of Mahwah since 1954 and I have pictures to prove it. The new car is great and Paul is a great sales manager and Dennis in service is the best. I love spending my money here. I will do an ad with my daughter who is 21 and wants a 2 door ATS

Peter P.

15 de oct. de 2014

The sales person - Paul Ciriello was excellent - he anticipated our needs and made suggestions that helped us make the best decisions for us

Brian

15 de oct. de 2014

As usual, my service advisor, Adam, was terrific. The necessary maintenance was performed and nothing more was forced upon me. Thank you.

Virginia

10 de oct. de 2014

I am always happy with the mechanical service I receive from Mahwah Cadillac. I do however, feel the wait time to be too long and am hoping over time the scheduling for vehicle service will improve.

Gustavo

9 de oct. de 2014

I always look forward to having my car serviced at this dealer. How crazy is that, always a positive experience . Fair and Courteous, what more can you ask for. They just get it done.Thank you to all the technicians and mechanics at Cadillac of Mahwah.

Anthony

4 de oct. de 2014

It just takes a bit too long to have a general maintenanceService. 1 hour As d 40 minutes god oil change and tire rotation with an appt. otherwise friendly And helpful. Great staff.

Ronald

1 de oct. de 2014

From the person answering the phone to the time my car was finished it was a very pleasant experience. Adam the service person is always friendly and most helpful. Great dealership they are all about service!

Ramon

25 de sep. de 2014

Very happy with my Cadillac and with my dealership service. Truly excellent and the reason why I will lease my next vehicle with them with my present lease is up.

Barbara

25 de sep. de 2014

liked the manner of service attention from check in to exit.My car is important and the manager should concern and gave good answers.

Steven

10 de sep. de 2014

I really felt appreciated. Mike Great made my wife and I feel very comfortable and valued as customers. We were treated exceptional well and kept informed on what was going on at all times. Mike was great in making us feel there were no obstacles he could not overcome to assist us in purchasing our new Cadillac on the Labor Day holiday. I have already recommended him to 3 of my neighbors. He also called me a week later to see if there was anything he could explain about my SRX and showed he cared about his customers. Being a Area Manager for my sales company I appreciated his follow up and his concern for my complete satisfaction.

Joe

4 de sep. de 2014

Paul C is extremely accommodating, and so was the service department. I am very particular about my vehicle and they did an excellent job.

Joseph

30 de ago. de 2014

The people who work there treat their customers great! Have never been to a dealership that treats it's customers so good.

Michael

28 de ago. de 2014

The service was excellent. Adam and the service techs provide great service in a very timely manner at Cadillac of Mahwah. I am truly impressed.

William

17 de ago. de 2014

My USB had a film on it after the wash, it was immediately taken back for another wash. Excellent service..Thank you, ...

James

15 de ago. de 2014

My visit was for a GM recall. Both items were fixed and I was back on the road within one hour. My 2014 Cadillac CTS continues to exceed my expectations. The ride is smooth and passersby continue to stop and look at the car's lines and details.Mahwah Cadillac service department is efficient and professional. Adam greeted me with a smile. I was registered in the system and escorted to the waiting area. The waiting area is extremely comfortable. You have to remind yourself that you are not sitting in your own family room. Kudos to all who work at Mahwah Cadillac. Their product sells itself and their customer service is exemplary...continuing everyday after the sale date. There is another Cadillac dealership that is closer to me but I would not trade the convenience for the luxury.

NYYXIII

7 de ago. de 2014

I had leased my Cadillac from another dealership, but had nothing but problems since the day I took the car off the lot. I headed to Cadillac of Mahwah for a routine service call. I found the staff there to be most accommodating and professional. Adam walked me through everything that was going to be done, alerted me that they were going to also fix something that wasn't even at the time a recall, but as an act of good faith, they replaced a shifter cable for free. I was in and out in no time flat, and was genuinely surprised due to the heavy volume of clients there. The real show stopper for me though was Lori, who works in the showroom. She had noticed me looking a little out of sorts, and had asked me if anything was wrong. I had informed her that I seemed to have misplaced my cell phone, and was desperate to make some necessary calls for work, while I was at the dealership. Being a business owner, not having my phone is crippling. Lori was kind enough,m and alert enough to not only pick up on my distress from half way across the floor, but kind enough to loan me her phone so I could make the necessary calls, which in essence saved a large contract I was working on getting signed with a client. I cannot underscore how valuable it is to have employees like her, who go above and beyond the scope of their normal expected duties. I would hire someone with such devotion to the job like she has 100 times over. Bravo Cadillac of Mahwah, for having the insight to hire such dedicated employees!!!

Shirley

2 de ago. de 2014

Friendly, professional staff. All options were presented for a car that I could afford, and of course, test drives on two vehicles. I would highly recommend Mahwah Cadillac to all, and I'd like to thank all who assisted me in my purchase.

Joel

18 de jul. de 2014

I was able to be seen at the time that was convenient for me to take care of my problem. They took care of me and got me out

Virginia

12 de jul. de 2014

Always a problem with the wait time -- even when having an appointment. Other than that, I am satisfied with the service.

Susan

2 de jul. de 2014

pleasant environment . our sales experience wit Ken was not pressured, he was knowledgeable in cadillacs product line and was very helpful in making a decision.

Joseph

26 de jun. de 2014

Staff was polite, knowledgeable and responsive. All questions were answered. There was no pressure and all needs satisfied. Car was for my wife and she was treated professionally when she picked the vehicle up with a very detailed explanation and tutorial of features. A great experience and job by the entire team including the vehicle prep. We love it

Paul

20 de jun. de 2014

Adam in service was very nice and understanding. His politeness and professionalism make it all worth the while. The malfunction with my 2012 CTS was diagnosed quickly and repaired just as quick. The loaner car you guys gave me was one of the best cars I've even driven. I actually hoped it would take you guys longer to fix my car than it actually did because the loaner was such a dream to drive and operate. I give you guys a 10 out of 10 across the board. Thank you very much. Paul F. Neumann

Marija

14 de jun. de 2014

I had a great buying experience at Cadillac of Mahwah . Everyone is professional and courteous.Tony went above and beyond to satisfy my requirements.I will definitely recommend this dealership to family and friends.Cadillac of Mahwah is the BEST!!!

Edward

11 de jun. de 2014

I did not receive the copy of service report that was going to be forwarded, but the service and reception, as always, was excellent.

Brian

11 de jun. de 2014

As always, everyone at Cadillac Mahwah is friendly and professional. I appreciate the attention to cleanliness and quick service as well.

Robert

10 de jun. de 2014

I had a great buying experience at Cadillac of Mahwah. Everyone I encountered at the dealership was professional and courteous, my salesman Ken Sidler went above and beyond to satisfy my requirements. I will definitely recommend this dealership to friends and family.

Gregory

10 de jun. de 2014

I was contacted by a sales representative prior to my lease end date. We spoke over the phone and I was invited to come in and test drive whatever I wanted. I had a price in mind that I wanted to spend when I went into the dealership. I was able to get what I was looking for in a car at a price I could handle. It was a quick and pleasant meeting and the car was ready for me with all the necessary paper work/insurance completed in a few hours.

Ronald

6 de jun. de 2014

Everyone is friendly, cares about the customer and especially Adam. He makes sure everything's done correctly and call,when the car is ready. Mahwah Cadillac is AMAZING!

tinkerbell8891

5 de jun. de 2014

This was my first time purchasing a vehicle from a dealership and I have to say it was a great experience. The customer service was great. They worked quickly and efficiently to get the process completed in a timely manner.

Judith

30 de may. de 2014

Everything about my experience was good: my car was taken immediately; Adam, the service rep, was professional and my car was ready in the time he estimated; and the waiting room was comfortable and the coffee wasn't bad, either!

Jacqueline

29 de may. de 2014

Our salesman Jorge went above and beyond to get us the car that we wanted at the price that we could afford. He made us feel as if we were important to him and treated us with kindness and integrity.

Norman

21 de may. de 2014

dennis dasilva is very helpful AND VERY KNOWLEDGEABLE . my wife and i really appreciateall of the very nice people at MAHWAH CADILLAC

James

17 de may. de 2014

Ease of making an appointment was excellent, my car was taken as soon as I arrived, I was told exactly how long the recall repair would take and that schedule was maintained. Compared to other competitive dealerships Mahwah Cadillac remains leap years ahead!

Howard

17 de may. de 2014

It's always first class. I went in to replace my windshield and it took longer then expected so they gave me a CTS to use. Loved that too! By the way I recommended 3 of my friends to your dealership and the 3 of them bought the SRX.

Robert

15 de may. de 2014

I appreciated being contacted by the service manager to ask me if I left a change purse in the car. It was not mine, but I liked the phone call.

Aiesha

15 de may. de 2014

I ALWAYS HAVE HAD A WONDERFUL EXPERIENCE WITH CADILLAC OF MAHWAH. THE SERVICE IS TIMELY AND DONE WITH THE MOST PROFESSIONALISM......NO COMPLAINTS ONLY COMPLIMENTS.........

Lilianna

11 de may. de 2014

I was so impressed with not only the 2015 Cadillac Escalade itself, but with the staff at Mahwah all together. This truck is great and even though it just came out, Gary and his team know the truck inside and out. I'm now a proud owner of a brand new Escalade, thank you Gary and everyone at Cadillac of Mahwah!!!

Ronald

9 de may. de 2014

i travel from my residence in new york to mahwah new jersey because of the excellent service and professionalism of the entire service department. i wouldnt consider another dealership but mahwah cadillac. keep up the great work!

Janice

9 de abr. de 2014

Always courteous and professional. The staff have taken care of all my issues in a timely manner. One issue was a repeat offender and it appears they fixed it the second time around. Everyone seems fully supportive, customer focused, friendly and dedicated to customer service and satisfaction.

Denise

8 de abr. de 2014

I dealt with James Lorinz at Cadillac of Mahway and he was great. He was very professional and knowlegeable about the vehicle I was interested in purchasing. I would highly recommend James!!!

Dr Vic

7 de abr. de 2014

I purchased a car advertised on CARS.COM by Cadillac of Mahwah They were very friendly, helpful, and easy to do business with. They took my order over the phone, sent the paperwork by next day FEDEX, and delivered the car to the car shipping company. They also sent a temporary tag with the car which I had shipped to Tampa Florida. I recommend Cadillac of Mahwah highly

Carolyn

1 de abr. de 2014

My vehicle was taken in within one day. While it was being worked on I received a loaner car. The problems were fixed to my satisfaction, and the repairs were explained were explained to me with the assurance the problem Should not happen again. The service personnel were very professional and I was completely satisfied with the entire process.

Joseph

30 de mar. de 2014

Leasing a new Cadillac vehicle from Mahwah Cadillac was a pleasant, low hassle experience. Even with regards to selling my used Volvo S60 to Mahwah Cadillac, I felt that the people at Mahwah Cadillac gave me a fair price for selling my used Volvo which was basically at actual blue book value.

Raffaele

27 de mar. de 2014

This is the 3rd car that I have purchased from Cadillac and Gary Monnecka. Gary made sure that he addressed all our our questions and concerns and worked with us to find the best possible deal.

Christine

26 de mar. de 2014

We walked into your dealership expecting to be there for 10 minutes. We came to look at the Escalade to compare it to some of the other vehicles we were "really" interested in...such as the Mercedes GL, Range Rover Sport and GMC Denali. While looking at the SUV, we were approached by the friendly Ken Sidler who immediately started to answer any questions we had. Quite honestly, we had no intention of buying an Escalade...ever. But after taking a test drive and working with Ken, we fell in love with the SUV and decided to buy on the spot. The buying process was easy and the other staff members at the dealership were great and attentive. Also...loved the hot chocolate from the Starbucks dispenser. You have a wonderful staff and we love the Escalade.

John

26 de mar. de 2014

I pulled up to the with my car they opened the door drove in .service person asked what I was there for . I said oil change this trip . I went to the waiting area . service was done fast and car washed . all the staff truly care about you and your car that's what I feel when I go there. my name is john messina

Marla

20 de mar. de 2014

The sales people and service mechanics at Mahwah Cadillac are friendly,caring & very knowledgable . They answered all my question.

James

17 de mar. de 2014

I was first in for an oil change and had the breaks checked for squelling. Finished in 45 minutes. Very happy with service!Thanks

Howard

15 de mar. de 2014

Adam is great to deal with. Your service department is exceptional. I've recommended Mawah Cadillac to everybody at my cigar store and 3 people went and bought the SRX at Mahwah Cadillac. Keep up the great service!

Leyla

13 de mar. de 2014

I have never leased a car before and the process of selecting and filling out the paperwork was done with such ease that I will definately be recommending as well as returning to this dealership.

Lois

12 de mar. de 2014

Dennis DaSilva in Service is a joy to work with. He's knowledgeable, he listens to you, and he gets the job done. My car was there for an oil change and the Service Dept. managed to get the work done AND wash my car in about 45 mins. As in the past, my experiences are always great at Cadillac of Mahwah!Thank you for taking such good care of your Cadillac customers!!Lois FarnworthWestwood, NJ

Alan

12 de mar. de 2014

Since Brogan I love Dennis DiSilva in the service area. One of the reasons I continue to buy a caddy

Joann

6 de mar. de 2014

Called about an emergency with my car. Told to bring it in and Dennis went right to work on taking care of the problem which was a broken fuel pump which they replaced and had me back on the road in no time at all. Fantastic.

Stuart

3 de mar. de 2014

As always, they take a lot of time to understand why you bring the car in. Then they do exactly as they say, replacing whats needed and not trying to get you to do a bunch of additional things. Best dealership experience I have had so far. Blows away my 20 year relationship with Ford Service

Michael

1 de mar. de 2014

Convenient email that allowed me to set my reservation online. Courteous representative at the dealership when I called to change that reservation, she accommodated my new request. Comfortable waiting area, with coffee and internet access affording me to continue my work day as I waited.Quick service with a clean car to boot! Thank you - Cadillac of Mahwah!

Sandra

1 de mar. de 2014

Everything went well. Everyone was very courteous. The waiting area is very spacious and comfortable. Getting an appointment was easy. Most places Saturdays are very hard to get. Being open on Saturday is very convenient for those who work. Service was done quickly. All in all a very pleasant experience.

Derek

27 de feb. de 2014

I always get treated well by the Mahwah personnel when I go to the dealership. No hassle and always welcoming.

Ramon

24 de feb. de 2014

The service was excellent as is always the case. One of the reasons for using this dealership to lease my caddy.

John N

24 de feb. de 2014

Great experience leasing my ATS from Gary and Tony and the rest of their team. No Haggle down to earth upscale service. Great facility . Beat brogans pricing and service.. Couldn't even get the sales guy at brogan to call Me back.! Love the ATS guys! Owned German cars and love the ATS more.. Would highly recommend..

Denise

22 de feb. de 2014

I an a returning customer to Cadillac and this dealership. Everyone who helped us made the choice to remain with Cadillac and this dealership an easy decision.

Aurora

19 de feb. de 2014

It is always a pleasure when I bring my car in for service. The staff is professional, the work is done efficiently and they willeven wash your car.

Patrick

12 de feb. de 2014

Dennis and his crew did their usual outstanding job of service on my XRS. I am completely satisfied every time I bring the car in. PMB

Brian

6 de feb. de 2014

Came in for routine oil change and was greeted immediately by the service rep. I enjoyed a nice cup of coffee and bagel while waiting and the car was delivered shortly....ready to go. As usual, all the staff were friendly and curteous. Enjoyed checking out all the great new Cadillacs while I waited.

Lilianna

3 de feb. de 2014

very professional and friendly place to shop. gary helped me choose the perfect CTS

Luke B

3 de feb. de 2014

Paul the manager sold me on a new Escalade. He's really down to earth, knowledgeable, and easy to work a deal with. thanks for another great car buying experience.

William

2 de feb. de 2014

Everybody is great except for your service dept. receptionist... she has a real bad attitiude... this was NOT the first time i had the displeasure of speaking to her.

Therese

30 de ene. de 2014

Dennis DaSilva in the Service area, scheduled me for a 7:30am appointment, was let into the facility immediately when i pulled up, and assured me that the work would be done as quickly as possible, and to my satisfaction.As usual, Dennis did not disappoint.Cadillac should be proud to have Dennis DaSilva as part of your organization.

Joann

27 de ene. de 2014

Dennis is an excellent Service Rep and knows how to take care of his customers and explain everything you nee to know and keeps you informed. Thank you.

Kris

25 de ene. de 2014

I am very pleased with my first purchase of a new cadillac in mahwah; it was one of my best car purchasing experiences to date--I have bought 5 new cars at various dealers..

Ella

22 de ene. de 2014

It was the best experience. Staff was fantastic. This is my 5th Cadillac for of which I leased from Cadillac of Mahwah.Great experience every time.

honestdealerfinder

29 de dic. de 2013

Overall, good experience. Jorge was extremely nice. Although a bit too exuberant sometimes, he offered us an excellent deal on the car we were looking at. He showed us the invoice and explained all rebates. Our research showed there was no problems with the info he gave us. He also offered the best price on our trade in. We had a minor misunderstanding on the equipment on the car, which is why I rated the overall experience only a good.

Carol

23 de dic. de 2013

Adam was fantastic and professional in his explanation of what the work entailed, and it was ready when promised. I met the new service manager, and I feel he certainly will be an asset in a very difficult job. As a member of the Cadillac Club, it really is great to tell fellow members where service is done in a manner that provides confidence, and not concern.

Lili

17 de nov. de 2013

3rd car from Gary Monnecka at Cadillac of Mahwah and I am as pleased as ever. Thank you !!

Kathy

10 de nov. de 2013

beautiful dealership, excellent team of professionals who appreciate your business! thank you Gary & everyone at Cadillac of Mahwah

ST

29 de oct. de 2013

It was 3rd time buying Cadillac from Jorge Laureano. We always shop around several dealers, but we have noticed that we always come back to Jorge for the final deal. Sean has been always very efficient in preparation and explanation of all kinds of documents. It has been a pleasant and comfortable experience purchasing vehicles.

jordanpine

24 de sep. de 2013

I just leased a 2013 Escalade, and it was the easiest and most painless car buying experience I have ever had! This was my second purchase from this dealership, and it won't be the last!

Sandyh7

24 de sep. de 2013

The customer service was great. The dealer was very friendly to a point where I feel I can continue to be his friend going forward. He was very patient in explaining our different options even though it was getting late in the evening. Thank you, Sandra Hammond

mandyblanton

5 de sep. de 2013

Our new car buying experience was made excepional due to Gorge at Cadillac of Mahwah. From the very beginning, Gorge asked the appropriate questions to find out our needs and use in a car. Once he found out our needs, he provided different options that fit our budget and we ended up leasing a 2013 Cadillac Escalade Ext. If you want a guy that is going to be personal, fight for you, and give you a great customer experience, Gorge is the one you will want to see. Gorge even went over and beyond to deliver our car personally to our home to make it easier for us since we have 4 small young children. George is a great asset to Cadillac of Mahwah and this dealership wouldn't be the same without him. Thank you for a great experience and we love our new car!

Marly

7 de ago. de 2013

There is no dealership like Cadillac of Mahwah. Everyone is so great and helpful and friendly. I leased a Cadillac CTS and I am in love with it! The service is great, fast and easy too! I plan on only working with Cadillac of Mahwah for all future Cadillacs and service. The facility is amazing, HUGE inventory and the environment is pressure-free. Thank you to Gary Monnecka and Tony and everyone who helped me at Cadillac of Mahwah. I am PROUD to drive a car from this dealership. <3

Ruby

7 de ago. de 2013

LOVE this place. leased/bought a few cadillacs here and I recommened this dealership to all my friends and family <3 THANK YOU CADILLAC OF MAHWAH <3

Psych5

5 de ago. de 2013

Leasing my SRX from Cadillac of Mahwah was the absolute best car leasing experience I have ever experienced. Jorge and Paul were available, informative and very professional. Sean and Joe made the experience seemless, comfortable and actually exciting. Where other car buying/leasing experiences were dreaded, Cadillac of Mahwah "deleted" any game playing. I will return and send all my friends to Cadillac of Mahwah!!!! <3

pmhayes122

27 de jul. de 2013

Absolutely the BEST experience I have ever had at a car dealership!! From the moment I walked in, Jorge Laureano made it his business to make my dream of having a gorgeous Cadillac come true! I'd recently looked at the XTS at another dealer in South Jersey, but hadn't signed a deal since I was also house shopping at the same time. When I thought my most recent house deal had fallen through, I decided that it was time to get my Cadillac. Jorge was not only extremely knowledgeable, but he was funny & charming, too! After a quick test drive, I knew the XTS was the car for me, and I was anxious to get back to the dealership and sign a deal. BUT..........as soon as we got back to Jorge's office, I received an email from my real estate agent that I'd gotten the house after all! I was really excited, but disappointed that I knew I'd have to tell Jorge that our car deal was off - at least for the time being. When I shared the house news with Jorge, I expected him to be frustrated that he'd just spent time and effort in vain, but his reaction took me by complete surprise. Jorge congratulated me on the house deal and without ANY pressure at all, he asked me what level of down payment and monthly payment would be comfortable for me considering the house expense. Jorge confirmed that while a brand new XTS might be somewhat out of reach, he had an idea....and left the office briefly to confirm he could make the offer. He returned to let me know there was a XTS program car in stock - with all the luxury options and white diamond tri-coat finish that I'd wanted (with only 4K miles) - that he could deliver at my price! What?! Well, you'd think that buying a house and getting a car within the same hour would have been a stressful experience, but not at Cadillac of Mahwah. Instead of the normal sales pressure I'd felt in the past at car dealerships (including the Cadillac dealer in South Jersey), Jorge made me feel like I had a partner working with me to make my dream a reality. And that's exactly what he did! :)When I came to pick up my gorgeous XTS (I can't say that enough! lol), I had the extreme pleasure of having Sean Crimmins walk me through the necessary paperwork in the most painless way possible! Warm, funny and personable, Sean made me feel like we were old friends. Finally, Joe Cleary did a great job of walking me through my new car's fabulous features!I simply cannot say enough positive things about my experience at Cadillac of Mahwah. This is the anti-dealership. LOL These guys not only make you feel like your business is valued, but they make you feel like YOU are valued. I highly recommend them to anyone shopping for a Cadillac.

TR

26 de jul. de 2013

Everyone I dealt with at the facility was knowledgeable, courteous and accommodating, and I would definitely refer people to your dealership in the future.

Aggie

12 de jul. de 2013

This dealer would be on top of my list next time I need a cadillac. Both leasing and buying was a pleasant and informative experience. To top it all, service dept was another pleasant surprise. In this chaotic society, dealer like this would be a nice discovery that would be an easy and smooth transaction each time, whether it be service, sale and leasing. I'm happy with all 3 cateroties. And I'm not tooliberal with compliment. Way to go guys at Cadillac of Mahwah!

Kate

19 de jun. de 2013

Just leased our first Cadillac and could not have been happier with our choice if dealers. Knowledgeable salasman, Ken, who offered food guidance instead of strong arm tactics I've experienced in the past. Sean in finance and Joe who showed us how to operate our new car, were great guys. Everyone is down to earth and friendly. Made the experience terrific!

Scott L.Schroeder

4 de jun. de 2013

Was very happy with the way I was treated and how I was i I i was taken care off from the moment I walked through the door, Richie Schulman a very professional and nice salesmen greeted me at the door and from that moment on I knew I made the right decision to lease my car here. I told RIchie what i wanted and what I wanted my payments to be and they worked out a great deal for me. I will certainly refer my friends to C of M and I will be back when my lease is up. Special thanks to John Regan he runs a fine ship.

Eddie B, happy CTS owner

19 de may. de 2013

They worked with me to make sure I was completely satisfied .

Father and Son

18 de may. de 2013

Very accommodating and helpful. They delivered the product on time and as promised. We will definitely be back.

The Silver Scot

21 de feb. de 2013

So far, I am extremely happy and excited about my new Cadillac SRX. I am always greeted with a warm, friendly welcome when I visit the dealership, which makes me feel like a valued customer. My first service (5000 miles) went smoothly and the wait time was minimal. Very professional and courteous staff makes it pleasure to visit.

ctani

19 de feb. de 2013

Jorge made it possible for me to drive the car of my dreams. He, along with the rest of the team at Cadillac of Mahwah, was always professional, friendly and courteous. It was the best experience I've ever had at a car dealer. I would definitely recommend Cadillac of Mahwah to all of my friends and family.

CadillacGirl88

6 de feb. de 2013

Everyone at Mahwah Cadillac was friendly and welcoming. Jorge was a courteous, professional salesman. He made my experience with Mahwah Cadillac an amazing one. He made it possible to put me in the car of my dreams. I would definitely refer all of my friends and family to Mahwah Cadillac.

DivineDespondency

5 de feb. de 2013

Every employee working at Cadillac of Mahwah is super friendly and extremely professional. My experience with this dealership was actually one of the best I've ever had with leasing a new vehicle. I would definitely recommend Cadillac of Mahwah to all my friends and family.

Tom0224

4 de feb. de 2013

Excellent customer service, Paul was great, very professional and easy to deal with. Thank you for the car and the great experience, we really appreciate your help. Thank you.

Luis leyva

1 de feb. de 2013

Tony Fernadez is the best! We are very happy to be your customers. The way you treat customers and take care of all the details is outstanding . I will recommend you to all my friends.

Johnregina99

17 de dic. de 2012

Personally think it is the best dealership in New Jersey! When I went to buy a new car I was greeted by the lovely Krista Agatielli. She was nice and showed us to a dealer right away. Our dealer was Georgina Dimaria. She was the nicest dealer I have ever dealt with. She showed us the perfect car for us and was very patient during our decision making. Since we were there for so long (because we couldn't make a decision) we also dealt with Jorge. This dealer was overall fun to be around. He was funny and made the experience 10 times better. Overall just an amazing experience! At the end they led me to make the perfect decision with a 2013 Cadillac SRX for a unbeatable price! I will definitely recommend this dealer to anyone!-John R

zippyride

28 de oct. de 2012

My family and I have dealt with Gary for nearly a decade, and over the course of 5 Cadillacs he has been overly accommodating. On every occasion we have been greeted with a warm welcome, great service, and a kind smile. Our dealings with him have all been through the former dealership Martin Cadillac. His knowledge of the product and the industry make other sales people look foolish. Having searched the internet we found he was working at Cadillac of Mahwah, and decided to pay him a visit. I must say his current dealership is impeccable. Its clean, organized, and the gentlemen in the service center were all a dream to deal with... No run around, great communication, and no hidden or extra costs. As our current lease is nearly up we are looking forward to dealing with him again, and for a long time to come.

sunshinesusan

22 de oct. de 2012

I visited Cadillac of Mahwah this past week. I have just inherited a sizable amount of money and admitted to the fine salesman that I would not be in a position to purchase a vehicle until my uncle's estate is fully distributed and the taxes paid, so I was just "window" shopping for now to see what CTS4 coupes offered and how they drove. I felt extremely comfortable with Gary and even though I won't be in a position to purchase a car for several months "down the road" (lol), I enjoyed my shoppting experience and would definitely return to Cadillac of Mahwah and ask that Gary Monnecka assist me with my purchase. I found Gary's patience, enthusiasm and knowledge very refreshing and would recommend to any of my friends that they consult with him to help them meet their car purchase/leasing needs.

irene.lahr

12 de sep. de 2012

My husband and I stopped at Cadillac of Mahwah over Labor Day weekend. That morning, we had kicked around the idea of purchasing a new car and hadn't come to a consensus as to what car we'd like. Since the dealership was on our way home, we paid them a visit. As we looked around the showroom, we saw a used CTS4 coupe and inquired about it withTony Fernandez (we had no idea at the time that Tony was the owner of the dealership). He was extremely courteous and, since my husband had a lot of technical questions, passed us onto a tech guy. After answering our questions, we were introduced to Jorge Laureano. What a great guy! He directed us to the service bay where they had just taken delivery of an off-lease CTS4 coupe. What a beautiful car! We went for a ride and Jorge explained the myriad of features. He was so easy-going and genuinely nice. I know those two adjectives aren't normally used to describe car salesmen, but it's true. We told him we had to think about it (we really had no intention of buying anything). There was no pressure...he didn't even ask for our phone number! So, to make a long story short, we were back in the dealership Labor Day morning and bought the car. We didn't even think to go and look at any of the other car models we were originally thinking about. Every person we came in contact with couldn't have been nicer: Tony, Jorge (obviously), Paul the Sales Manager, Christa at reception, and Sean Crimmins in financing. I could write another whole story about how great Sean was to do business with, but trust me, he was so friendly I didn't mind signing the bank note (well...almost). You can tell when people are happy and motivated at work...that starts from the top. Tony should be extremely proud of the staff he's assembled. We have never had such a pleasant experience purchasing a vehicle.

Sunnylisa

8 de sep. de 2012

I went to Cadillac of Mahwah in search of a new vehicle and was greeted by Gary. As a woman shopper, I was ready for the typical car sales run around. What I got was respectful treatment and a great deal. I had shopped all over and did my research for what I wanted. Gary took all the time I needed and explained every aspect of our deal in detail. I felt very comfortable and well taken care of. The process was smooth and very enjoyable. I recommend Gary to anyone looking for a great deal from a top notch salesman in this business. I can confidently tell my family, friends and anyone looking to receive nothing less than the best service and experience with their car purchase or lease to see Gary at Cadillac of Mahwah. Thank you again Gary!

tristens.sierra

23 de ago. de 2012

I have had nothing but problems with my Cadillac since the day after I purchased it. Every time I was in there I dealt with Dennis who always seemed to be inconvenienced by doing his job. The 1st time I ever brought my car in for service they stole my change out of the ashtray which I use for tolls. Though it was only a few dollars no one should have taken it in the 1st place. When I said something to Dennis he told me it was vacuumed up when they cleaned the car & if I wanted it I should've taken it when I dropped the car off. Completely false no one should have touched it since it was mine. Then when bringing my car in for an oil change, I was told one price & charged a completely different & more expensive price. When I told Dennis what the receptionist had quoted me & she even verified that he simply walked away & still charged me the higher price. When I tried to speak with him about it he refused to listen & told me it didn't matter what she said. Most recently I brought my car in for a problem with the sun roof. I was told the problem was fixed however the next time I went to open the sun roof not only was it not fixed but now I couldn't even open it. I called up to make an appointment & wanted to know why it wasn't fixed. The receptionist told me I must've broken it again. Now they "fixed" it & my sunroof is no longer automatic. To top it all off my car has been in there since I bought it for problems with the radio. Each & every time they told me there was no problem. Now they're telling me there is a problem but I have no warranty so I would need to pay $1200. I told them I still have a warranty & which point they told me they are no longer willing to service my vehicle

tonycar1969

16 de ago. de 2012

Friendly overall, Georgine is great to work with! Came through with all her promises! Nice people to deal with, with an exception or two, but you are dealing with a car dealer..........Would recommend making a purchase from Georgi anytime! It's a bit of I ride for me but I would definitely purchase another car from Georgi!!!!

Tyleryac

2 de ago. de 2012

Was looking at the CTS Sedan, Jorge who we worked with was super friendly and all around a great guy. He is one of the best car salesmen I have ever encountered in all of my years of car shopping. We looked at a few different CTS sedans in the lot and showroom floor, and Jorge did his absolute best to make the numbers to work for us. From there it was all history, and I'll be happily driving my new car! A++

mtrawdon

7 de may. de 2012

I have been doing business with Cadillac of Mahwah for the past 5 years. In 2007 I bought a CTS from Paul Ciriello and just traded it in to lease a 2012 CTS. Paul goes above and beyond anyone I have ever dealt with when buying or leasing a car. He works with you all the way through from finding the perfect car, test driving, financing, and delivery of vehichle. Anytime I have maintenance on my car I find the service top notch! Not only dealing with Paul has been a pleasure but also their service area, Dennis and Bill. They all have gone above and beyond any expectations I have ever had buying a car! Dealing with all of the crew in Mahwah has been a great overall experience! In fact, I sent my brother there and he also had a great experience and financed a SRX Crossover. I certainly have no problem giving them a FIVE STAR RATING!

MariaPro

5 de may. de 2012

Cadillac of Mahwah's service is always professional and outstanding. Their detailing services are also top-notch. I have been a car enthusiast for many years, and this place, by far, gets 5 stars in my book!

JOHN P T

4 de may. de 2012

I visited Cadillac of Mahwah in February 2012 undecided on Make or Model.It resulted in the purchase of a new Caddilac CTS Performance Model. I was so pleased that I returned 2 weeks later and purchased a base model CTS. Paul is very knowledgable and goes out of his way to make sure you are satisfied. Cadillac of Mahwah provided cash incentives and aditionally fast, no hassel, low cost financing.The performance model was very well appointed however, the base model did not have blue tooth. Paul arranged for it to be installed professionally and economically and provided a new loaner while I waited for the work to be completed. When I noticed a minor paint imperfection Paul and the General manager, Tony took care of it immediately. The blemish is not the slighets bit noticable. Hope to work with them on all my future vehicle needs.

gmg251

22 de mar. de 2012

My experience at Cadillac of Mahwah was great. The Sales Manager Paul could not have been more helpful or courteous. He helped me get the best deal he could. The F & I department made the transaction a simple matter. I would recommend this dealership to all my friends.

ShawnLu

20 de mar. de 2012

I usually dont post reviews - I only read them, but I feel that I have to post one after my experience at Cadillac of Mahwah. I have owned two Mercedes in the past and one of the great things about owning a Mercedes is the service that you receive from their dealerships. After reading reviews about the SRX, I decided to purchase my first Cadillac.I can honestly say that what I thought was being treated like royalty before in the past was redefined by the staff here at Cadillac of Mahwah. Its nice to finally see a great product matched with great people.

Fisherman12

20 de mar. de 2012

My visit to Cadillac of Mahwah was in search of a great deal promised over the Internet by Gary. Based on my experience with Internet people I expected a run around. Not so here Gary came through on every promise and held to the deal he offered. He was extremely knowledgable as well as professional. The rest of the team went above and beyond to make me happy. I highly recommend Cadillac of Mahwah and Gary for a great buying experience.

GERARDACCARDO

30 de dic. de 2011

HAD MY CAR IN FOR SERVICE 3 TIMES CHARGED THOUSANDS OF DOLLARS, STILL THE SAME PROBLEM THAT I ORIGINALLY STARTED WITH. TROUBLE REACHING SERVICE MANAGER, NEVER ADDRESSING PROBLEM ...BAD CUSTOMER SERVICE FEEL LIKE I WAS RIPPED OFF.

dabuck

12 de sep. de 2010

Near the end of our lease, so went to Mahwah to speak with a sales consultant about availability, pricing, and a test drive. Dealership was entirely vacant of customers other than us and one other couple. We were ignored for at least five minutes in favor of the other staff carrying on chatter at the reception desk. Finally, Gary walks over and sizes us up. We explain that we are interested in a CTS-V, trading from a Mercedes near the lease return, and want to get more information and a test drive. Despite an available CTS-V (2009) with dealer tags in the lot, we were told that none were available to drive, yet the couple next to us were offered a drive. Several more questions revealed that Gary couldn't be less interested in selling us a car, let alone arranging to any customer interaction. Soon after the other customers asked if the Mercedes in front of the showroom was theirs (it was ours), they said no and quickly walked away. We remained stuck with Gary. There are too many other Caddy retailers happy for business that I wouldn't recommend buying a vehicle from Cadillac of Mahwah. Definitely go elsewhere.

Disappointed101

4 de dic. de 2009

My Father-in-law and I have a small business together and have leased a Hummer H3 and Cadillace SRX through this dealership. You can tell it is second to none from the minute you walk in the door and see the smiling greeter. They even have a kids playroom and free hot chocolate! We intend to keep coming back again and again. Luis and Tony are the men to see. Thanks.