JMay

8 de oct. de 2016

Working with Capo Mazda was a pleasure. I received an email with a personalized video from Marcin within a few hours of submitting an online inquiry for my vehicle of interest. Marcin responded to all of my inquires i.e. vehicle pricing, financing terms, color availability, etc. in a very expedient manner. My first visit to the dealership for a test drive was very smooth with no pressure for a sale. When I made the decision to purchase the vehicle Marcin, Tom and Kevin made the process very quick and smooth. The purchase process was by far the quickest I have ever experienced at a dealership with the total time being a little over an hour versus the typical 2-2.5 hours that normally occurred in my past experience. Another bonus, Capo Mazda offers 1 year of complimentary service for all new car purchases! I would definitely recommend Capo Mazda to my friends and family.

Mazda CX3

14 de sep. de 2016

Diego & Tom was very helpful and made my car buying experience comfortable and easy.I would recommend Capo Mazda! They have a great team there at Capistrano Mazda!

Andrew

14 de sep. de 2016

Although I live in LA, I contacted Capo Mazda due their competitive pricing. When I emailed a question about the car, they responded with an answer AND a personal video to further explain their answer (on a Sunday afternoon, no less). A week later, I was able to go and test drive the vehicle. Marcin was super knowledgable about every aspect of the car, and at no time did I feel pressured to buy. After a few more emails with questions I had, I purchased yesterday and all the staff I encountered was great! I would recommend anyone to visit Capo Mazda anytime.

Robnmichele

5 de sep. de 2016

We were helped immediately. Everyone was friendly. We were in and out in a few short hours. The experience could not have gone any better!

Kim

1 de sep. de 2016

I had the most pleasant feeling buying a car at Capistrano Mazda.AJ Jamshidi, Chris, and Moe are so professional and so human that I would like to go back and do more businesses with in the future. I am recommending everyone I know who needs a car to go there and talk to these gentlemen. They made me feel wanting to buy another car.Honest, Straight up, and I decide what to buy. Thank you so much AJ, Chris, and Moe.

Sean rosenbaum

28 de ago. de 2016

I was helped by Diego and tom. Awesome guys. I ended up picking up a Mazda 3 hatchback. Love the car. 42 mpg. This dealership is very nice. And right off the freeway.

sprynklz

25 de ago. de 2016

I just needed new batteries for my clickers, and Freddy was happy to quickly replace them. He was super polite and friendly.It was great experience, I am so glad they opened.

ktcarone

25 de ago. de 2016

We came in to take a look at a few different models and feel out the dealership as a whole. What a great experience we had! Everyone that works here is incredibly friendly and knowledgeable about Mazda products. We never felt pushed into anything we didn't want or need, they were more focused on building trust with us through experience and caring. Diego and Moe were a huge help and we ended up purchasing our CX-5 from them a few days later. Thank you!!

Caballo78

24 de ago. de 2016

We used to think that buying a car is a nightmare but not any more, our experience at Mazda with Diego was so simple, easy, And fast. Diego was so gentle, explained everything so simple and happened that way. So fast with no complications at all! We got a great deal!!

Joseph Cover

24 de ago. de 2016

We were very happy with our experience at this dealer. The sales staff was very friendly and knowledgeable, specifically AJ Jamshidi was terrific. The auto finance team (a guy who was there only temporarily I think) tried the usual upselling tricks but nothing out of the ordinary. We love our new car and would definitely be a return customer at Capistrano Mazda.

Carlos C

23 de ago. de 2016

I had an incredible experience today at San Juan Capistrano Mazda Dealership.As soon as I entered the showroom, Whitney, a sales representative greeted me. I am very pleased with my experience and will recommend San Juan Capistrano Mazda and applaud them for excellent customer service.Thank you Whitney for making this deal happen.

tpgardner

17 de ago. de 2016

We new the exact car we wanted. Capistrano Mazda(Tom) took the information and found the car, keeping us informed as to when the located the car, when it would be here, etc. The communication was very good. When we picked up the car, it went very smoothly. Diego was very knowledgeable about the car and was able to help me "sync" my phone with the car right away. The car was clean and in perfect condition. We are very happy!

Kari

16 de ago. de 2016

Fredy was very quick and friendly. Resolved my issues with no problem. There was no wait he took me in quickly. I was out in a couple of minutes

Ying

15 de ago. de 2016

I had some unpleasant experience with other Mazda a couple of years ago, so I decided to take my Mazda 3 to Philips Mazda to give a try, the person who took me in is Fredy Campos, since then I have never go anywhere else for my car service, when they moved to Capistrano, I followed them there! Fredy is friendly, helpful and a very honest person, he has never pushed me to get any services that isn't needed. One or two times, my car had tiny issues, he checked it and fixed it without charge! Everyone I met in Capistrano Mazda was nice, friendly and professional, walking into their office, you feel like your are in your home! I am very satisfied with all their services and I have always recommended them to my friends and co-workers.

JEAN COGAN

9 de ago. de 2016

I had a wonderful experience at Capistrano Mazda! AJ was so helpful and informative. He went above and beyond to make me feel comfortable and took the extra time to explain the model to me. I am a female senior and was worried that I would be taken advantage of and not taken seriously but that was not at all the case. I recommend using this dealership, you will get the best prices, most friendly sales people, and the smoothest experience in the area!

hamsandwich

31 de jul. de 2016

Diego was very easy to work with and the staff made the experience for my wife and I very enjoyable. They were honest, informative, professional and friendly. 10/10 would recommend.

BayW

25 de jul. de 2016

I'm very particular when it comes to customer service I receive while making a big purchase or decisions. My husband and I are expanding our family later this year and needed a new car to support our growing family. Getting ready to be new parents can be very stressful and we felt that purchasing a Mazda at Capistrano Mazda was one of the easiest decisions and purchase we've made since the beginning of our pregnancy. I can write a very long review telling you why I had such a great experience with Marcin but I'll limit myself to three main points: 1. InformationDuring the entire process, I didn't feel like Marcin was trying to "sell" me a car. It felt like he was a partner during the different stages of my inquiry, decision, evaluations and final purchase (in this case lease). He was able to give me information and details regarding each vehicle (Mazda 6 vs. CX-5). He gave me comparison of features in different trim levels (Sport vs. Touring vs. Grand Touring). I felt like I was very well informed during each stage of my decision making process with Marcin's help. Marcin was also able to provide me additional information regarding the vehicles that was not listed on the Mazda websites. 2. AvailabilityWe had call the dealership ahead of time to let them know we'll be coming on Saturday morning. When we got to the dealership, Marcin was ready to greet us. We also appreciated the General Sales Manager, Tom Deering, coming out to greet us as well. We felt like we had the full support of the dealership. After we completed our lease agreement and shook hands. Marcin told us to contact him (text or phone) if we have any questions - even if it's a question about how to use the technology on the car or what a certain dashboard light means. 3. Customer ServiceWe were at the dealership from around 10AM until around 3PM in the afternoon. It took longer because I had a lot of questions in which Marcin was very patient and answered them all. Since I'm pregnant, I really needed some food/water during the transaction. Marcin brought me water, popcorn and candy to munch on while I was reviewing the leasing/purchasing options with my husband. Marcin called us the next day to make sure everything went well with the new car after we left the dealership. Marcin have offered to help me put on the new license plates when my license plates arrive in the mail. I had a very good experience at Capistrano Mazda. I'd recommend them to anyone who's looking to purchase a car.

midnitevulture22

22 de jul. de 2016

Our tire pressure light went off while driving from LA to San Diego, so we stopped by Capistrano Mazda on the way. They found the reason for the warning light (nail in the tire), patched it quickly, and even washed the car - all with great service and for a very reasonable price! Highly recommended!

Cargirlkt

20 de jul. de 2016

I was buying my first car and Diego was great with informing me and my family with the best rates, also Moe was so helpful and made the experience so exciting for me. Loved them!

Jay

18 de jul. de 2016

Excellent customer service! Thank you Fredy Campos! I was very frustrated with the customer service at another Mazda dealership. Freddy was polite, courteous, took time to diagnose the radio problem, and fixed the problem.

Soul Red GT

16 de jul. de 2016

Had a great experience buying my new Mazda 3 hatchback yesterday. I love that the actual price was listed on the website so there were no surprises when it came down to signing paperwork. I worked with Whitney who was very knowledgeable about all the great features on my vehicle. She was also one of the nicest folks you will ever meet. The finance guy Joey was also very nice and super efficient. Everyone seemed super nice, we met the service manager Fredy who gave us his card and told us if any lights ever come on, on the dash that we could take a photo and email him for advice. What an awesome operation this dealership is. So glad I decided to believe what people are saying and make the 40 mile drive from Long Beach! Thank you Cap Mazda team!

Collegekidneededacar

1 de jul. de 2016

From the time we test drove a month ago with AJ to the day we finalized lease agreement, Whitney and the dealership were extremely helpful, answered all questions and definitely not the typical pressure dealership to just make a sale!! Highly recommend!

jereturn84

26 de jun. de 2016

This was my first car in 12 years...my parents had bought the last one. Needless to say, I had never really worked with a dealer. I had been looking at a new car for awhile, and had visited several dealers, and was alternating between nervous (dealers that came on incredibly strong), frustrated (dealers that won't deal), and irritated (dealers that didn't know a thing except that they need to move "x" widgets by "xx/xx/xx date").Everyone at Capistrano Mazda was fantastic to deal with. Katrina Brown was my salesperson, and she was easily the most easygoing, friendly, knowledgeable, and accommodating salesperson I had dealt with. She was quick to respond to e-mails and very transparent with her quotes, proving that she was able to work with data from other dealers. Not once did she outrightly dismiss a quote from another dealer or an offer from me. Every idea was entertaining, and every counteroffer was neatly broken down.I did have a trade in...a rather old trade in. Now, while the trade in still looked great, ran great, and had lots of options, it was still old and had lots of miles. Katrina did not give me any runaround about how much Capistrano Mazda could offer: She was very clear that the maximum was between $100 to $200, and she apologized a lot for any offense caused. I thought this was really kind, not because I was offended (I realized it was worth more in memories than it was on the market!), but because she wanted to keep my business without scaring me off. I also appreciate that Capistrano Mazda isn't trying to roll the cost of trade ins into their new vehicle sales. Other dealers offered as much as $1000 with higher MSRPs on new cars. However, Katrina proved that she was interested in the most advantageous deal for me by suggesting CarMax (why hadn't I thought of that?). I drove there, got an offer for $2000, and I was now even closer to a new car.With a few more quotes, and some e-mails from Moe Afzal, I was able to get a fantastic offer on an MX-5 Club with the Brembo/BBS package that was very, very good. Honestly, what clinched the deal, what made me decide that I wanted to visit Capistrano Mazda and Katrina, was the YouTube video she posted the next morning. A beautiful jet black MX-5 with the options I wanted as on the lot, and in the morning, I got a fantastic walk around with the car addressed to me. Even though making and posting a YouTube video isn't necessarily hard, it was definitely an interesting way to personalize the experience for me and far beyond what any other dealer had done. I appreciated it, and I was ready to go.Throughout the entire process at the dealership, I was given space to discuss things with my partner, very clear breakdowns of the offer, and a friendly staff. I can't stress enough how important was to not have to be in the ridiculous "Let me go speak to my manager" back and forth and all of the silliness that entails. It was just such a positive, clear experience. I honestly felt that Katrina was my representative to the sales manager, and she was doing what she could do get me the best offer for me. Clearly, Capistrano Mazda was getting *something* out of the deal, but I really never felt like they were trying to extract whatever that was from me. They wanted to move a car for a competitive price.I need to add here that Katrina was easily the most knowledgeable salesperson about the Mazda MX-5, and I think about Mazda's entire lineup in general. Too many times at these dealers, you get salespeople that are really just interested in their numbers and couldn't care any less whether they were selling sports cars or tractors. Katrina knew specifications, the difference between trim levels, where all of the storage locations were scattered throughout the car, the different color options, the design history...she really knew about it! Whether this comes from a genuine interest in the car or a genuine interest in the job, I don't know...but the information was there. There were dealers that had no idea about horsepower, why the car was designed the way it was...and yet still tried to sell me the car! Katrina not only knew, but was able to have a good discussion about the merits of the vehicle. I honestly didn't need anyone to "sell" it to me, but Katrina was a fantastic partner to talk about the car with. Her knowledge made it feel like I was talking to someone who cared, rather than someone who could be selling Fords or Mazdas, used Saturns or Ferraris. I finally agreed to a fantastic deal, really, and everything moved quickly from there. The Finance Department (Paul Clark) was super fast, especially since I had my own financing. Nothing was pushed, no one tried to up-sell on a high interest rate loan or warranties. Of course, the warranty was offered (they wouldn't be doing their job if it hadn't been offered), but once it was turned down, it was all paperwork from there.Also, what was really cool, is that Katrina, Moe, and the manager seemed just as excited as I was. Katrina took a selfie of all of us for herself, Moe seemed to be smiling (I know, I know, they just sold a car, but I can't imagine this was totally new, so I think they were seriously glad), and even the owner stopped by! Of course, I was a little distracted at that point, so I didn't really talk to him as much as I should have. Then it was time to go!If you're looking for a new Mazda in Southern California, I think this is the place to go, and I hope that Katrina Brown is your salesperson! I couldn't recommend this place enough for taking a stressful experience and turning it into once where I felt like a winner. Thank you Capistrano Mazda, and thank you Katrina!

Patrick O.

25 de jun. de 2016

After so many car dealerships that I have been to, I can definitely say that Capistrano Mazda Dealership really has the "un-dealer" type of relatioship mission with their customers and that is a great thing because of their smileage pricing program (they never charge more than the car's Manufacturer's Suggested Retail Price)!!! I have been in contact with Marcin a few weeks before I came in because I really like to know more about the car that I wanted to purchase and do my research. He gave me a lot more information that I needed (he even sent me a custom video with the car!) and you can feel that he has that burning passion to help other people! When I finally came in, Diego greeted me right away, helped me test drive the car and answered more questions that I had. While working with the price of the vehicle, Moe and Diego helped me even lower down the price of the new car through the loyalty discount program and also for being in the United States Navy! I am very thankful for them because I was able to buy the car that I wanted without having to worry about paying more than I should. I would like to thank Joe(also a Manny Pacquiao fan) for his patience for helping me fill out all those financing paperwork! After making the purchase, Marcin walked me through the different features of the car and spent another hour or two giving me more information (i.e, Free satellite radio activation, Bluetooth, Navigation, etc.) and he didn't have to do that! By the way, the car that I purchased was the none other than 2016 Mazda Miata MX-5 4th generation! Very fun car to drive! Go to this dealership now!

JJ Hardy

25 de jun. de 2016

I brought my Mazda MPV in for service. Fredy took care of me right away and Hector made sure my Mazda was in tip top shape. Great service as always. Will recommend to my friends in South Orange County.

newmazda3

24 de jun. de 2016

I can't say enough about the wonderful service I received at Capistrano Mazda. Many thanks to Marcin and Tom- they really made this experience so positive and there was no pressure! I am so so happy with my new Mazda 3!

doriandrea

24 de jun. de 2016

Katrina and Tom made the purchase of my vehicle painless and enjoyable! They also got my price to within 10% of what I wanted. Great business!

NewMazda6

23 de jun. de 2016

Met with Marcin first and he did a great job with inial questions and next day follow up. Came back a few days later and purchased the new Mazda 6 with Katrina who did a fantastic job.

Moto33

22 de jun. de 2016

Freddy has been amazing! He has been extremely helpful, professional, knowledgeable and so caring and friendly! I always want to get my services done with Capo Mazda because of him!!

Jacquie van Doleweerd

22 de jun. de 2016

I've never been to a dealership where I felt more like an important individual. Katrina our car salesperson was thorough, patient and so so kind. She explained every little facet of our new car and did it with a smile on her face and a hug for me when she was done. This gal knows her stuff!! Moe was fantastic in getting us processed quickly and efficiently and the finance department was quick and thorough. We absolutely LOVE our new CX5 and we are directing everyone we know to go over to Capistrano Mazda!

stephen sachs

7 de jun. de 2016

Having purchased many new cars from several dealerships I was truely surprised how fast and easy the process was at Capo Mazda. Previously to coming in I researched my car (2016 Mazda Mx5) using True car and by contacting the many Mazda dealers in the area. Capo Mazda gave me my best deal. I primarily dealt with Diego (my salesmen) also with Tom Deering and Paul in finance. All were friendly,knowledgeable and helpful. Including in my purchase was a 1 year free maintanace package which was nice. Overall I rate Capo Mazda 5 stars. Very pleased. Thank you guys.

mnasrallah

2 de jun. de 2016

We were recommended by a prior employee to talk to Tom Deering about a new car and we could not have asked for a better experience. We were treated with respect and like we mattered to the company and didn't have to wait. Tom turned us on to Marcin Paluch and he was awesome. Very informative, very honest and full of integrity for being a car salesman. The experience could not have been better and I highly recommend Capistrano Mazda from Tom to Marcin to the finance guy Joey.

MattVan

2 de jun. de 2016

From the moment we stepped thru the door at Capistrano Mazda the experience was head and shoulders above anything experienced in a "typical" dealer. These folks know customer service, know what it takes to make customers feel like family, and are willing to go the extra mile to ensure their motto of "Smileage Guaranteed" is always front and center. This is the first experience my 18 year old daughter had with a dealership, I think they have set the bar sooo high that any others in the future (if any!!) will pale in comparison.Thank you shout outs to Marcin, Moe, Tom, Joey, Paul and the rest of the Capo Mazda team. You have earned a few more Customers For Life!

ryleigh henning

31 de may. de 2016

Capistrano Mazda has done a wonderful job in assisting my family and I! Marcin has helped us twice over to get exactly what we need and want out of my brand new Mazda 3. Thank you guys for the wonderful help and making things easy and efficient.

Francesca

30 de may. de 2016

Marcin, my salesperson, made this entire experience very easy and pleasant. I usually dread car shopping but this experience was so easy. The popcorn and soft drinks offered while waiting for finance are a nice touch as well.

Gingras

28 de may. de 2016

This was my first new car in a long time and the experience was easy and hassle free. AJ was very informative in regards to the car and Tom and Paul made the process very smooth.

Danielle A

24 de may. de 2016

After owning my car for 8 years I decided it was time for a new one. I had browsed other dealerships but definitely made the best decision choosing Capistrano Mazda! After receiving a few offers that were exactly what I wanted I decided to call Capistrano Mazda and see what they could offer. I was in touch with AJ and he took down what I would like and how much my other offers were. Within an hour I had a call back with an offer less than the lowest one I had received. Over the next hour I got a personalized video from AJ showing features of the car. His personality made the relationship with Capistrano Mazda even stronger. I headed to the dealership after work not expecting that what he told me on the phone to be exactly what I got! I figured the must be something hidden but from the quote on the phone to when I signed paperwork everything was transparent. I am so impressed with the honesty and transparency of this dealership. AJ had the car cleaned and gassed up extremely quickly and showed me how to use many of the new features. Moe, the manager, explained all parts of the contract and is extremely sincere. When it got to financing with Paul I anticipated a good hour of signing. I met with him for 10 minutes and the car was mine! This entire experience was wonderful and would recommend this dealership to all. If nothing more the fact that the price matched exactly to what was quoted on the phone I'm a loyal customer :):) the service adds to the experience

Dorian_LN

19 de may. de 2016

I took my Mazda in for service and asked if I could look at some new models. Whitney helped me and was so knowledgeable. She knew and explained all the new features, differences between models and even financing options and she was very personable too. It wasn't a high pressure atmosphere at all. Moe was very straightforward and willing to work with me when negotiating my trade-in and purchase price. The whole experience was very pleasant and I will be taking my new car to them for all my service needs. Fredy in Service is great too. I love my new car!

jeanness

19 de may. de 2016

Last week I bought my first new car in my life. I was very luck I met Marcin! He was so nice and honesty. He analyzed for me about car. Never gave me press! Finally I chose CX5 and got nice price.Also he helped me applying insurance. Even I changed my mind many times. He and his leader didn't angry. I was very satisfied with their service ! And very happy I chose Capo Mazda!

ahodlin212

18 de may. de 2016

I'd met Marcin a few times prior to my purchase when visiting the lot to view the vehicles as well as for my test drive. He couldn't be more friendly and less pushy, exactly the opposite of your typical car salesman. After exploring other makes and models I decided on a CX-5 and contacted multiple dealers in the area, After giving a competitive offer, I made my choice to work with Capo Mazda. Moe, Katrina and Marcin were the most friendly and helpful employees I've ever encountered at a dealership and made the whole experience incredibly enjoyable. Even if they didn't offer a year of free maintenance I would still return here for any future needs. Couldn't recommend them higher!

J Hageman

18 de may. de 2016

I have been brining my car to Capistrano Mazda for service and appreciate the honest and dependable service provided by Freddy Campos and the whole service team. I decided to purchase a Mazda6 and had the best purchasing experience I have ever had buying a car. It was a fast, pleasant and no pressure experience. I cannot say enough about the team I worked with, Katrina and Tom are great! I look forward to the excellent service I have received from the service team and future purchases from Capistrano Mazda.

sanclemente1

17 de may. de 2016

Very easy to work with! New car transaction was very fast. Staff was very knowledgeable and once we finalized the deal, financing was fast and great.

daisymae

9 de may. de 2016

The whole team at Capo Mazda gave us the chance to get a new car when we desperately needed it.I wasn't sure we could actually get the new car and was going to try for a used one but they were able to get us the new one. I am so very thankful and pleased.

Jenny S

9 de may. de 2016

This dealership is special. Each employee with whom we worked was helpful, knowledgeable, respectful, and a true pleasure with whom to work. I could tell that they were genuinely helping me to end up with a car that would be a great fit for me at a great price. So thankful that we chose to come to Capistrano Mazda.

Les B

9 de may. de 2016

I have purchased dozens of cars but this was by far my best "no hassle" new car purchase. The Capo Mazda team are true professionals who make you feel like family. I would never hesitate to recommend Capo Mazda to any friend or family member, in fact I have considered placing a full page ad in the Orange County Register just to let the masses know how amazing my experience was.

jeffAlisoViejo

6 de may. de 2016

There was a terrible smell coming from my wife's Mazda CX-7 when I called the Capistrano Mazda main phone number. They transferred me to Fredy, and he told me that he probably knew what it was, so I had my wife take her car down to the dealership the same day. It is clear that the upper management hires quality people; my wife said that Fredy was friendly and professional and HE DID KNOW EXACTLY WHAT WAS GOING ON. A little mouse had crawled into the engine and was crushed . . . poor little guy. Our problem was resolved in less than 20 minutes at a more-than-fair-price. Amazing. Thank you so much Capistrano Mazda - keep up the good work! Satisfied Aliso Viejo Resident

demarsfam

4 de may. de 2016

I picked out my first car with my family and I had the best experience. Katrina and Fredy were absolutely incredible and helpful. Katrina answered all of our questions and more! She went above and beyond to make my family and I feel comfortable and knowledgeable during this purchase. Fredy offered his assistance and said to call him with any questions or concerns in the future. My family would choose Mazda 10/10 times and thank Capistrano Mazda for giving me my dream car!

erink

3 de may. de 2016

Diego and Marcin were so helpful in finding the exact car I wanted, with the features and color. The deal they told me they could get for me was true, no surprises along the way. I would recommend them to anyone, and Mazda is a great car!

Jonathan & Jacquie

26 de abr. de 2016

My wife and I were looking at mid-sized suvs/crossovers. We were undecided but had narrowed our search down to Honda, Toyota, Hyundai, Kia, and Mazda. The car buying experience can be annoying and stressful, as we all know. We had questions about these vehicles but did not want to be pushed or hounded while we were looking around the lot. Some sales people seemed like they were reading off scripts. They didn't ask us questions, didn't listen to what WE were asking, others acted as though we were interrupting them. This is commission sales, we get it. We are in sales also.Then we went to Capistrano Mazda and met Marcin. Warm, honest, engaging, asked what was important to US !! Imagine that, he cared about what WE wanted ! We were looking at the CX5. He showed us the differences between trim levels and when we told him that we just became grandparents, he went straight into the safety features of the vehicle....again, he listened. When we wanted to get some ideas of lease costs versus purchasing, he and his sales manager, Tom, couldn't be more accommodating or helpful. We explained to Marcin that we still wanted to see Hyundai and Kia. No problem. He said "If you have any questions please feel free to call" NO pressure ! That night we went home and made our decision. The next day we called Marcin and explained what vehicle we wanted, the color and interior, and where we wanted to be monthly. Again, NO problem. He called back within minutes telling us exactly what we need to put down. And again, a BIG thank you to his sales manager for accommodating us by giving us the numbers. Other dealers won't give you ANY information if your not ready to sign on the dotted line. We went to the dealership that night, Marcin and his manager Moe, found us the vehicle that we wanted and we DID sign on the dotted line ! Joey, the finance manager, met us with the paperwork and everything went very smoothly. 2 days later when we went to pick up the car, we found out that the dealer that they were going to get the car from sold it that day. Marcin and Moe scrambled to get us another vehicle and had I'm there waiting for us. Kevin, the other finance manager, had the new paperwork all ready for us and again, everything went smooth as silk. And THIS vehicle had 50 less miles on it !! We are VERY satisfied customers and could not recommend this team of professionals any more highly. A WONDERFUL car buying experience !

R. Guy

26 de abr. de 2016

It is not every day that one gets to consider picking up a new car. The process is fun and exciting, sure, but also stressful! Katrina and the team at Capo Mazda did a great job of getting the 2016 CX-5 Grand Touring into our garage with very little hassle and for a great price. Thanks so much again!

dreams02

25 de abr. de 2016

Went in for a regular service on my Mazda. Fredy provided me with excellent quality service. I've been to many dealers, but sales reps are not always quite as knowledgeable and he was. My husband and I were very pleased with the service here. Fredy was courteous, very professional and answered all our questions right away. We definitely recommend this location and our service advisor Fredy.

Weitzels

25 de abr. de 2016

Great staff. Friendly and informative. No pressure to buy. Test drive was perfect. After purchase tutorial provided all the necessary details. Will be going to the agency for all follow up service.

Eddie

25 de abr. de 2016

Good service, work done in timely manner, reasonable price for work, pleased to see same service personnel formerly at Phillips Mazda (now out of business).

NR725

24 de abr. de 2016

I was in market for new compact SUV. We went to this dealer to test drive the CX5. As soon as we walked in, Katrina greeted us with smile and got the car for test drive. I loved the car and decided this car beats any other car in same class that I have seen so I decided to purchase the car that night.Katrina was professional, courteous and very friendly, unlike any other car sales person out there. She wasn't pushy or trying to go back and forth with price. Katrina and her manager Moe were willing to beat any other dealer price, so why go somewhere else :) I felt very comfortable dealing with Katrina. I definitely recommend this dealer and Katrina to anyone looking for a Mazda.

niiinaaa1018

21 de abr. de 2016

I worked with Katrina to lease a Mazda 3 and she was so helpful and kind throughout the entire process. She was great to work with and I would definitely recommend her! She did her best to work with my price range and get me a price that I was comfortable with- great experience with her!

Shiba

19 de abr. de 2016

Diego was very helpful with my lease. We resolved some issues with the special on the mazda 6, and he and his manager, Tom, got back to me promptly.The car was detailed and is beautiful, inside and out.They are worth visiting.

Michael

17 de abr. de 2016

I purchased my Mazda CX-3 from Capistrano Mazda two weeks and loving it so far! I was greeted by Diego right as we pulled up. He was very helpful and professional through the entire process from the test drive all the way to purchase. I appreciate his follow-up call a week later to see how I was doing with the car. This really shows their commitment to service on the personal level.I brought back the car this weekend to have a roof rack installed. Freddy, Julie and the service team were great and had everything set so the process went as smooth as possible. They got us in-and-out quickly with a loaner vehicle while the car was being worked on and called us back within a couple hours with the finished car.I would highly recommend the team at Capistrano Mazda. They truly live up to their slogan, smilage guaranteed!

jmangonon

16 de abr. de 2016

I worked with Katrina Brown on a lease of a CX-5. She is the best. I contacted Katrina by email and let her know what I needed and what other dealers were offering. She took a quote from another dealer that I was close to accepting and beat it with no questions asked. I couldnt make it down the dealership for a few days because of work and obligations at home but Katrina kept in contact and was super quick and happy to answer any questions that I had. I was able to email Katrina a lot of the paperwork that needed to be done to make the whole process as efficient as possible.When I finally made it to the dealership my CX-5 was waiting out front, fully detailed and ready to go. I signed a few more documents and then went to the finance department which was a painless experience as well. Katrina then went over all the features of the CX-5 with me, gave me a voucher for 1 year of free maintenance, and I drove off a happy customer. If you are in the market for a Mazda get in contact with Katrina now. She is super friendly and a pleasure to work with!!

ccpacker

16 de abr. de 2016

I went into Capistrano Mazda to purchase a car for my daughter. She is 18 and will be making the payments herself. We told them how much we had to put down and what we wanted her payments to be. Moe Afzal the Sales Manager and AJ, (our salesmen) were fantastic. We bought the Mazda 3 and we love it!! I actually like it better then my VW sport wagon. It drives so smooth and gets 41 miles to the gallon. I highly recommend AJ, he was so helpful and knowledgeable without being pushy. I've bought several new cars before and have never had the wonderful experience we had at Capistrano Mazda. When I'm ready for a new car I will for sure be going to Capistrano Mazda and purchasing a car from them. If I could give them 10 stars I would!!Cathi Chaney

Marty

15 de abr. de 2016

I came into the dealer looking at a CX5 but quickly realized that the Mazda 6 would better suit my life style. I was greeted by Mo the Sales Manager who said that Katrina Brown would assist me with any questions and test drives. Both employees were service oriented non pressure and professional.I also went to two other dealers in OC (both Mazda) and felt most comfortable with the environment and staff at CapoMazda. They took great care of me, had the car ready washed, gassed, and detailed and out of finance within an hour. Unreal and kudos to everyone there.

Ann M.

14 de abr. de 2016

This is the second time I've had my car serviced by at Capistrano Mazda. Fredy Campos is always very efficient, pleasant and knowledgeable -- a pleasure to do business with. He explains what is wrong, and calls to provide a full estimate after a technician has examines my car before beginning any work.

Joha42

14 de abr. de 2016

I came today because my ring got lost inside the shift area, and talked to Freddy Campos who immediately knew what to do. The wait was very short and everybody was so nice! Other dealers told me it was 3-4 hrs job and over $300 estimate. SO GLAD!!!! I stopped here. Highly recommended.

Walter Rygiol

12 de abr. de 2016

After walking out of a different Mazda dealership last summer because of their attitude and having a terrible experience at a Toyota dealership a couple of days later when I leased a car for my wife, I was not looking forward to walking onto another car dealership lot. Especially being in sales myself for 14 of the last 15 years, the last thing I wanted to do was talk to a salesman.I met AJ Jamshidi on Saturday when I stopped by with my daughter. We was kind, nice, and not pushy at all. Great change of pace. My main criteria was getting a smaller car (I drive a Chevy Tahoe) but a car that I could still fit my 3 surfboards in. I didn't have my surfboards on me when I visited AJ the first time so I was grateful when I opened my email that night. Being in sales myself, I appreciated that he knew my need, addressed my need, and solved my need. His email contained a video of him with the cars that I previewed that day as well as recapping our conversation, but the best part of the video was him lying down in the back of the hatchback with one of the back seats down showing me that he's almost six feet tall and he fits so my surfboards would definitely fit. Literally, one of the funniest things I've ever seen but extremely effective. Great sales skills right there addressing the customer's (me) needs.I'm guessing that certain dealerships encourage their sales people to send these videos, but regardless, the creativity that he showed, his knowledge of the cars that I was looking at, and his overall attitude were the reasons I went back to buy from him. I've showed his video to many other salespeople at my work and they loved it.At the time to negotiate and close the deal, I dealt with Moe. Very professional, didn't feel pressured at all and we walked out with what we thought was a fair deal. Believe both sides won on this transaction.Only complaint is that we got there late on a Sunday and there was only one person doing the financial paperwork so it took a long time to finally sign paperwork after we negotiated our deal. Apparently, there were two other deals happening at the same time and only one person handling paperwork which was frustrating.This dealership will have my business for life after this pleasant experience and I will look for AJ first, I recommend you do the same.

Miles1

5 de abr. de 2016

Top to bottom a class organization. They were kind and helpful. The professionalism is unmatched. I would strongly recommend a visit there to consider their vehicles.

M. French

4 de abr. de 2016

Diego and Fredy went beyond the call of duty to give us every courtesy when explaining the Mazda brand. We decided to lease a CX5 after reviewing several other options. Diego was patient and kind when explaining the value and qualities of each vehicle in detail.When we went to the Finance Manager (Joey Robudelli) this gentleman was the easiest, and most professional person my sisters and I have ever worked with. The best part is that he did not pressure us in any way to add extra items to the lease. What a joy!The best part is that it did not take all day to lease our car. Many thanks for an exceptional experience.

skygreen

4 de abr. de 2016

I bought a brand new 2016 Mazda CX-5 from Capistrano Mazda. Katrina Brown was so helpful and knowledge. She was always so nice about answering all my questions and following up with me to make sure I had all the information I needed to make the right car choice for me. Katrina was always upbeat and energetic when I visited the dealership. Because of her, she made buying a car a fun and exciting experience (which is so important to me when I'm spending the money to buy a brand new car for the first time). Moe and Katrina both worked with me to get the car I wanted without "breaking the bank". I had a great experience here, and because of Capo Mazda, I am now in the best car I've ever had! I look forward to seeing them again for my next car purchase in the future!

CX-5GUY

29 de mar. de 2016

Marvin was great to work with. He took his time and never rushed us and explained everything clearly. He was very polite and even left another potential customer to deliver our car to us even after the deal was done! I never felt pressured and would highly recommend Marcin to anyone. Tom the Manager was great as well.

Eva V.

29 de mar. de 2016

I bought a Mazda 6 last month and I just want to let everyone know what exceptional service I received from the salesperson, Katrina, and the rest of the staff at Capistrano Mazda!!! Katrina was very patient with me. She took a great deal of time explaining answers to my questions and addressing my every concern. I am a person who asks very many questions because I want to ensure that I am getting the best product and customer service for what I pay. The saying holds true that you get what you pay for. Sometimes consumers even pay more for unsatisfactory service at other establishments that they have to pay an annual membership fee for and their management is not as caring, helpful, or even concerned about their consumers' wants and/or needs. Katrina went back and forth several times with her manager, Moe, who is also excellent, to work within my budget. She truly cares about her customers and wants to meet their needs. Three years ago, I bought a vehicle from Carmax. Carmax was over-priced and there was not even the slightest comparison in sales or service to Capistrano Mazda. It was like night and day. At Carmax, I had several issues with the proof of insurance, even though the sales person would not let me drive off the lot without speaking to my insurance company to verify that my newly purchased vehicle was added. I am not so electronically savvy. Katrina took quite a lengthy amount of time demonstrating all the electronic features of my new Mazda. I love it, especially the blue tooth texting feature! Katrina is extremely detailed, thorough, pleasant, and very knowledgeable about all the Mazda products. Katrina's customer service, attention to detail, and follow up skills are unparalleled. She explained the navigation, and add-ons, such as the ecobond thoroughly and in terms that I could understand. She exemplifies the true meaning of customer service which we do not see too often these days,unfortunately. Paul who went over the financing terms of my agreement with Mazda also offered me thorough and detailed information. He answered all my numerous questions in a patient and friendly manner. I recently also used the Mazda service center to get my echobond put on the car and their service staff was also excellent, which was no surprise! Julie at the service counter greeted me with a smile. She was pleasant, patient, and speedy to get me checked in and into a loaner vehicle. The Service Manager, Freddy, stands by his title "Service" Manager. Just like the rest of the staff, he was also, pleasant, patient, speedy, and thorough. I have not ever had this type of legendary service in any dealership or business establishment, for that matter, that has truly made my experience memorable. This definitely was Service with a Smile! Thank you!

timhardin1979

24 de mar. de 2016

I helped my mom and aunt purchase 2 CX-5's from Diego Blakely. I've purchased well over 20 cars in the past 10 years and I've never worked with a dealership this great! Unbelievable experience! Diego was amazing from start to finish! My quote didn't change once and they got me an amazing deal! They beat 4 other deals, however I would pay top price to work with these guys. The manager Tom was extremely friendly and went out of his way to introduce him self and make us feel part of the family! At Capo Mazda you truly are treated like family! Joey in Finance was hands down the best finance manager I've ever dealt with. As soon as my lease is up on my Maserati I'm coming here to get myself a car! I have already referred several clients to Capo Mazda. Thanks again guys for an amazing experience. Warmest Regards,Tim Hardin

MiniGoddess

22 de mar. de 2016

I had a very good experience with Katrina in sales and Paul in finance. All employees were friendly, professional and helpful. I had considered buying a Ford Escape, but it was several thousand more than the CX5 Touring. I'm very happy I made my purchase at Capistrano Mazda and recommend them highly.

patti

21 de mar. de 2016

We would definitely use them again, Diego Blakely was great with us right from the beginning until we drove off with our new car. Extremely satisfied!

Rickmo39

20 de mar. de 2016

I never rate purchases but feel compelled to do so this time. I picked up my 2016 Grand Touring from Capistrano Mazda yesterday and this car deserves to be in the Luxury category as well as Best Buy/Best Value/Best Looks. This blew away the Camry and Accord. There is also no reason to pay $20,000-$30,000 more for the "Luxury" brands. Capistrano Mazda made me a deal I couldn't refuse and they also threw in the 1st year maintenance for free. Whitney, Katrina, Tom, & Joey in finance made this the easiest, most pleasant auto purchase/lease experience in my 12 car history. Capo Mazda ROCKS!! Thanks again - Rick M.

Alpine

11 de mar. de 2016

Marcin and Moe were a great help through the whole buying experience. I bought a new Mazda3 and the whole process went smooth. I would by from them again.

Dw987

27 de feb. de 2016

Marcin and moe we're very helpful and made my first car buying experience a breeze. They helped me with everything and were very knowledgeable. Thank you!

Mazda Owner

26 de feb. de 2016

First time taking my Mazda 3 to this dealership. Was greeted by professional and friendly staff and car was serviced quickly and looked spotless when I picked it up. Very satisfied.

Ksal

23 de feb. de 2016

My dad and i came here so i could buy a new car. Marcin was so helpful and knowledgeable. He wasnt a pushy salesman like you see at other dealerships. He really listened to what we wanted. Tom and Moe gave us the best value for our trade in. They really worked with us to get us the best price and were so charming in the process. I have been to other mazdas but this particular dealership had amazing customer service. I would highly recommend coming here and thank you Marcin,Tom and Moe for such an amazing experience you guys are the best!!

bob

15 de feb. de 2016

Whitney Bowens was my Sales Consultant, asked me what I was looking for, found the car I wanted, and worked with the General Sales manager Thomas Deering, to put together an offer. I told them I needed to sleep on it. The next day I made a counter offer which they accepted. It was all very friendly, stress-free, and easy.

koehlerbl

10 de feb. de 2016

Bought my very first vehicle from Capistrano Mazda. Katrina and crew were very helpful. They made my my first time VERY quick and painless. Showed up to look around and right off the bat Katrina knew what type of vehicle i was looking for and had the perfect one already in mind. I had the paperwork and everything done and finished within a day.

tekay223

9 de feb. de 2016

I really enjoyed working with Katrina as she was very helpful, knowledgeable, and friendly. I really appreciated how she was easy to do business with and never pressured me or made me feel uncomfortable during the entire process. I went to about 4 or 5 other dealerships before coming here for different car makes/models and out of all the salespersons that I encountered she offered me the best total sales experience. She would take it upon herself to find accurate answers if I asked her something she was unsure of and I really appreciated how she would want to give me correct information. She took the time to get to know us personally and created an excellent rapport. She was so helpful my Dad will be coming back to her when he is ready to upgrade his current Mazda CX-5. We also met with Paul Clark in finance and Tom Deering the manager who both were very friendly, helpful, and professional and helped make this a truly memorable experience.

Sir BLT

5 de feb. de 2016

Took my Miata in for its 75K miles tuneup and was completely satisfied with all their services, from the early morning check in, courtesy shuttle, follow up call with inspection recommendation to the pick up shuttle. Everyone I met was courteous, friendly and professional. I was totally surprised when the pickup shuttle driver met me at my place of employment, came out of his car and opened the car door for me. Made me feel so special & important! Plus the Starbuck morning was a super plus!

Rick & Barb

28 de ene. de 2016

Emailed the Dealer and spoke with Miles the owner. Told Miles my wife wanted a Soul Red Mazda 6 Grand Touring edition with Parchment interior. Mile turned me over to Thomas the GM and he ordered the car. It took a few weeks to get from the port, but is was worth the wait.When we went to pick up the car it was ready (detailed) and sitting under a covered parking area. Miles and Thomas came out to see us while Katrina was giving my wife an overview of how to use all the special features. We were also, introduced to Joey R the finance manager who took care of all our needs.Since everything had been negotiated prior to visiting the dealership we were in and out in about an hour.Of course we got the full tour of the dealership and was introduced to the service department personnel, Fredy and Julie.Miles the owner runs a first class auto dealership and his leadership is demonstrated by the first class people he hires.Great people and great price make for a great experience.Thank you all at Capo Mazda,Rick & BarbMazda 6 Grand Touring EditionSoul Red

Kimia Minafar

26 de ene. de 2016

After having such a horrible experience with the Browning Mazda Dealership, I reached out to other Mazda dealerships in the area. Capistrano Mazda came back with the best offer on the Mazda 6 Touring. Katrina Brown was the sales associate who so patiently e-mailed me for a couple days as we discussed the deal and actually honored it when I came in to do the paperwork. She made this whole experience so wonderful and if I could give 10 stars to this dealership, I would. After the paperwork was done and we were ready to go, the head of the service department, Fredy Campos, came over and introduced himself and explained everything I needed to know before driving away with my new Mazda 6. I am more than satisfied with my new car and especially the dealership I got it from! THANK YOU CAPO MAZDA & KATRINA BROWN!!!

Dawn35

25 de ene. de 2016

I used Capistrono Mazda for several of my cars for routine servicing and am very impressed with the genuine appreciation for my business. Everyone is so helpful, nice and friendly. My cars were ready in the expected time (actually earlier). My cars were returned nicely washed and vacuumed inside! The service was explained clearly. There were no surprises on cost and discussed prior to any work being done. It was a great experience. I will definitely continue to have my cars serviced there! Thanks!

Jgill003

21 de ene. de 2016

Katrina and fellow staff members were all so caring, prompt, and honest. I had my dog with me and they were all very sweet and loving and even accommodated him on the test drive! Thank you!!

Ogden

19 de ene. de 2016

New to the area and brought my Miata to Capistrano Mazda for 30,000 mile service.Service manager Freddy took care of everything. In & out within 2 hours, including a driver taking me home and picking me up after service. Car was cleaned & washed inside and out and the bill was very reasonable and as promised. These guys are great!

springbreak97

18 de ene. de 2016

I come here for all of my Mazda service and would never go anywhere else! Everyone here is friendly and courteous, work is always first rate.

Extremely Satisfied

15 de ene. de 2016

I bought my first Mazda in 2008 and have been bringing it to Fredy ever since. The service team is very knowledgeable and friendly. They have helped keep my Mazda 6 maintained and running great for the past 8 years. I plan on purchasing a new Mazda in the near future and continuing to bring it to Fredy for service.

laurelowen

14 de ene. de 2016

I get three different brands of cars serviced and I have to say this is by far the best customer service of any place I've been. Found it by chance and so happy I did. It is easy to make an appointment online or by phone and the service is exceptional. They get you in and out quickly, have a comfortable waiting area with refreshments and are friendly and extremely professional. Best service I have ever had. Makes you happy you bought your car and definitely makes you want to keep doing business with them. A real pleasure.

LAW

13 de ene. de 2016

I work with Fredy Campos for service needs on our family's 3 Mazdas. We very much appreciate Fredy's professionalism and the timeliness and quality of the service technicians.

hat

11 de ene. de 2016

We recently purchased a new Mazda from through Capistrano Mazda and I have to say this has been the most wonderful buying experience I have had ever. Friendly and understanding staff, I would definitely recommend this dealership to anyone in the market for a car . We received overwhelming support from everyone in understanding our buying situation and working together to make the deal happen through friendly and courteous conversation. great job guys!we are extremely happy !

Wendy

11 de ene. de 2016

Overall great customer service in the service department. Easy to make an appointment and on-time. Friendly and helpful at the service desk. I got a full service oil change and replaced the air bag inflators.

MikeM

11 de ene. de 2016

I can't say enough about how great they all were. Katrina Brown was extremely knowledgeable and helpful. After visiting several dealerships in the area and toiling away with details I couldn't be happier with my final decision. Not pushy, very honest and a pleasure to work with.I would recommend everyone who is the market for a Mazda/VW to check these guys out.

Smiling Steph

10 de ene. de 2016

The majority of our experience was our interacting with Whitney, the sales associate, who was very pleasant, down to earth, and not at all pushy. She tried her best to answer the questions we had. We actually got a better deal than we anticipated thanks to Moe. We met Fredy, the Service Supervisor, who was very personable and helpful. Overall, the experience was great.

Kelly Wilson

9 de ene. de 2016

We always have a wonderful experience when we bring our cars in. Fredy Campos is the best! He is always friendly, knowledgeable, and provides the best customer service. Amber is great in sales.

2011zoomzoom

8 de ene. de 2016

I live in San Clemente and I being taking my car for service to the dealer I bought it from in Tustin, I was on my way there for service when I notice the new Mazda Dealer in San Juan Capistrano an I decided to try them out, so I stop by and they took me in without appointment, the Service manager Freddie, was awesome, very knowledgeable, friendly and professional, he got my car fix and ready to go in no time, I strongly recommend CAPISTRANO MAZDA for all your vehicle needs.P.s. they even have free popcorn and Starbucks coffe

CoolCarCathy

7 de ene. de 2016

Once I knew that Fredy was relocated to SJC I was very happy. I truly believe he really cares and has always done his best for me while in Laguna Hills. Now that he is closer to home, I am thrilled knowing that he will be sure to keep myMX-5 at its best, plus my peace of mind with its reliability. I NEVER write reviews or fill out customer service surveys, but I had to make an exception in this case. Thanks for bringing Fredy down to South Orange County. (In the past I recommended him and Phillips Mazda service to other Miata owners.)

bridgetgreene

5 de ene. de 2016

Whitney was fantastic and helpful during my purchase. She went above and beyond to make my experience as easy as possible. I love my new car!

rocket

3 de ene. de 2016

This is one of the best car dealers I've been to. The service is by far the best in Southern Orange County. Freddy Campos always greets me with a friendly attitude and will always go the extra mile to make me feel taken care of. I never feel cheated and always feel the staff takes care of my needs. The best dealer in town!

masterpanic693

29 de dic. de 2015

I had a great buying experience thanks to Katrina, Tom, and Joey. Excellent service, attention, and care were given to my car buying day! Love my new Mazda 3!!

bill59

24 de dic. de 2015

Great people with a can help attitude. Congratulations.and continued success at this location.Plan on doing business with you in the future.Keep up the good work.

Tracee

22 de dic. de 2015

This by far was our best car-leasing experience!! Whitney, Moe, and Paul are exceptional!!! They went above and beyond through the whole process!! Process was so pleasant!!!

pinedog

22 de dic. de 2015

I would like to thank Fredy Campos for an excellent experience at Capistrano Mazda. Fredy was professional, courteous, and delivered the vehicle on time, I couldn't have asked for more.

Q Suzy

21 de dic. de 2015

Fredy Campos is an honest and excellent service manager. I used to work with him at Philips Mazda and am so pleased that I can continue to bring my Mazda 3 to Capistrano Mazda and to work with Fredy. He has never pushed me to get any servicing done that is not needed. He has always been completely trustworthy and dependable.

Nen

21 de dic. de 2015

I am thankful to MAZDA San Juan Capistrano's staff - Jeff, Tom, Fredy, and team for giving the best assistance, support and great experience on MAZDA Cars. CX 3 grand touring was really a good and right choice for me. Special thanks to Jeff Carta.For Myles, congratulations for having efficient staff.

mmgkl

19 de dic. de 2015

Thank you for a wonderful experience! First time at your dealership and it was a pleasure. Definitely recommend. Even washed my car when I came back with a question about operating a feature!

Christina

19 de dic. de 2015

Fredy Campos has been our mechanic for years. We started out at Phillips Mazda and followed him to Capistrano Mazda for several reasons. He is great, he is honest, and he is always knowledgeable. He breaks down the service so we understand whats going on. We will be buying another Mazda, when the time comes, just so we can bring it to Fredy.

MUPP

18 de dic. de 2015

The sales person and sales manager (Marcin Paluch -Sales) (Moe Aflaz - Manager) were great to work with. Good follow up, prompt responses, fair treatment. Also, the final buying process was fast and efficient.

Carly

16 de dic. de 2015

Fredy was amazing. Definitely knows what he's talking about and it's no wonder people followed him from his last location. Very knowledgable with all things Mazda

Cindy

16 de dic. de 2015

Fredy has been helping me when I take my Mazda CX9 in for scheduled service and repairs for several years. He is very knowledgeable, goes the extra mile for his customers, and provides the best pricing possible. I trust him and the staff he works with. I highly recommend this dealership and Fredy.

Heather

14 de dic. de 2015

I had scheduled a maintence service on my 2015 Mazda without any difficulty. When I arrived at the dealership service department, I was pleasantly greeted by Fredy Campos. Service was fast and friendly. Thanks for the complimentary car wash too!

Krystal R.

14 de dic. de 2015

I am a first time Mazda buyer, and I was very happy with the service I received from Katrina. She was very knowledgeable about the model I was interested in, and had all of the answers for the questions I asked her on the spot, which was fantastic! So very happy with my purchase, everyone at the dealership was very helpful with the whole process!!!! Krystal R.

Tharon

13 de dic. de 2015

I have been going to Mazda for my maintenance schedule since 2010 mainly because of Fredy. He will always get you the best recommended services at great prices. My oil change is even more affordable than other places!I am glad that Fredy is with Capistrano Mazda.Fredy will always be my contact person when it comes to my car.Thanks Fredy!

Scott101

13 de dic. de 2015

I purchased a 2008 Toyota 4Runner from Capistrano Mazda. I was told that my trade (2012 Camry) was worth less than the KBB trade-in value because parts of it had been repainted which I doubt. I was also told that they would check to see if there was an additional key besides the valet key that we used to test drive the 4Runner. After the sale was complete I was told there was no other key which I think they probably knew from the start. The keys with the remote are very expensive ($300) and had I known that I would have to buy one I would have asked for a discount on the purchase price of the car. Who sells a car with only a valet key? On my way home I noticed there was a strange noise inside the dash which could be heard every couple of minutes. I also noticed half of the lights in the instrument panel were burned out and needed to be replaced. Finally when I get the car home I noticed the front driver side quarter panel had been repainted which I found ironic because of what they said about my Camry being repainted. I wanted to like this dealer but after giving them a try and the benefit of the doubt I feel like they are more interested in their bottom line than customer satisfaction.

viola,MLS

12 de dic. de 2015

Jeff, Tom, Joey, Moe, Marcin, Fredy and the whole MAZDA Capistrano team gave us an excellent service. They were very accommodating, patient and warm. They explained everything clearly. I felt sincerely valued as a customer. They really take good care of you way beyond what is expected of them.If you want awesome service go to Mazda Capistrano :)

conniezoomzoom

11 de dic. de 2015

I visited 8 dealerships in Orange County, because I didn't know what kind of car I wanted. Most of those places were fairly disappointing. The sales people didn't know their cars well, they were high- pressure, and they utilized unprofessional sales techniques.Then, I visited Capistrano Mazda. What a difference! I worked with Marcin Paluch. He knows every single detail about the cars he sells. Even though I had test driven the Mazda 3 twice before, I learned so much from Marcin! Several of the features he took the time to tell me about, really made my decision to buy the Mazda 3. He's very professional, personable, and ZERO pressure. He gave me a very fair price on the new car and excellent trade in for my old car. It was a great experience buying the car from Marcin. When I picked the new car up, he went over all the technology, so I would feel comfortable with everything. Marcin treats people as valued customers, which is so rare these days. They were super busy the day I picked my car up and Marcin was literally running trying to help everyone quickly. I also worked with Tom Deering, GM. He's zero pressure, highly friendly as well. With sales people that are this customer-focused, I'm looking forward to the same with the service dept. They even offer free car washes on Wednesday if you wear purple. How fun is that? It's ALL ABOUT THE CUSTOMER here. Love it!There are a lot of dealerships that could learn from the way Capistrano Mazda is run. I just can't say enough about my great experience with Marcin and Tom. Save yourself all the running around I did and just go to Capistrano Mazda.

wilson123

10 de dic. de 2015

Tom, Jeff and their team are awesome. They have already coordinated with my group our requirements, preferrences and details even before we set foot in their dealership! Whats more, they provided us the best deal which no other car dealership can offer. Thank you very much!

Ryan Anthony

9 de dic. de 2015

Mazda Capistrano gave us the BEST SERVICE! Thus, I HIGHLY RECOMMEND this Mazda dealer store. This is an incredible experience! Mazda Capistrano gave us the promo bundle of owning a car that you've never imagine before. What a BIG HELP! Mazda helped us to have the car we want. Thank you Mazda Capistrano for this wonderful opportunity!

OnyaT

8 de dic. de 2015

Fredy Campos in Service Center is always courteous and lets you know exactly what is/not needed. Julie was also helpful when discussing brake service.

mazda5alive

8 de dic. de 2015

Big thanks to Fredy & Hector who always take such good care of me and my Mazda. They are professional, courteous and so efficient that they have kept my car running smoothly for years. From standard oil changes, to brakes, tires, etc I can always trust Fredy and his team to keep my car running as smoothly as the day I bought it.

jmazada22

8 de dic. de 2015

Fredy Campos has always been exceptionally professional and warming whenever I've come to service my vehicle. I'll keep coming for as long as he is there!

cotorey

7 de dic. de 2015

Good inventory and extremely helpful and courteous sales consultant Katrina Brown. Explained clearly the features of the cars I CONSIDERED AND DID NOT pressure me in any way. Will recommend to friends looking for a Mazda

Badpete

7 de dic. de 2015

Excellent buying experience in all respects.Definitely recommend.Nice people; attentive service.Calls answered immediately.They are new and go out of their way to be a model dealer.

Capri383

29 de nov. de 2015

I have always gone to Fredy for service at the Mazda dealership on Alicia Pkwy. I was out of the country for 2 months and when I returned I called for service and my call was forwarded to Capistrano. I was very happy when I arrive for my appointment and saw Fred's face. He is the only reason I go to a Mazda dealership. Seriously, you can go anywhere for service. Bu he is the one who gives me the best customer experience. He is honest and he truly cares about his customers. And always with a smile. I will always go to where fredy is working for services needed on my car.

quinzel90

28 de nov. de 2015

I always have a wonderful experience getting my car serviced with Phillips Mazda. Fredy has always assisted me, at the current location and the previous location in Laguna Hills. He is always super knowledgeable, extremely friendly, and a delight. I receive great car service, most importantly, and it makes the whole getting my car serviced necessity less of a chore. Thank you Fredy and Mazda team!

mrsmaunu

28 de nov. de 2015

I was on a road trip from San Diego to Northern California and my car started over heating! I pulled off the freeway and on my left was Capistrano Mazda, I drive a Nissan Pathfinder but thought I would try to go in and ask if the service department could help me. They were fantastic! Fredy told me to pull my car up and he would take a look. He took my car right back and asked me and my kids to wait while they checked it out. We sat in the waiting area watching tv and eating free popcorn and Fredy updated me with what was going on with my car and assured me that he wanted to make sure my car was safe. Everyone working there seemed was friendly and helpful. They fixed my car and really treated me well. I was able to continue on with our road trip feeling confident that my car was safe.

jtkirk1

28 de nov. de 2015

I have a 2014 Mazda 3 that I took into Capistrano Mazda for my 50,000 mile service. They did everything I asked them to do servicing my car in a very timely manner. Every time I get my service done, I go an look at the new cars. The sales staff was very friendly and made sure I had all of the information about the new mazdas i.e. the MX5! They even washed my car for free! I bought my Mazda from this dealer and I really like my Mazda 3! It is one of the best cars I have owned and at 50,000 miles I have the original tires that came with the car when they sold it to me!!!Thanks, Lee Nelson, MSN, RN, Associate Professor of Nursing

susan

22 de nov. de 2015

I have been going to Fredy since I bought my Madza3 in 2014. Fredy and Julie have been great. Always helpful and friendly. Great service. Fair prices.

Boss man

19 de nov. de 2015

Fredy and Hector are #1Just like Nacho and Ramses!They keep my car running great and are very trustworthy. Thanks guysJulie is great at helping me on the phone and so friendly.

Megan Lee

19 de nov. de 2015

Fredy Campo and the entire team are great! They are quick, friendly, and thorough! I was in and out in just over a hour. I am pretty excited to have a dealership that is so close now!

dyann

19 de nov. de 2015

ive always gone to phillips mazda for service of my mazda miata...but im following fredy campos where ever he goes...i feel he is trust worthy and honest...went this morning for my oil change...in and out of mazda in about 40 minutes...oil change and full inspection...so far so good with capo mazda...oh...also looked at the new miatas... : )moe is great...tempting...but as long as fredy can take care of my little princess miata im keeping her...everyone there is happy and friendly...i like that...

Natalie

19 de nov. de 2015

Fredy has been my service advisor since I purchased my CX -9 nearly 3 years ago. I came in today for a regular service appointment and ended up needing new front brakes. Fredy got back with me promptly, explained the service, and gave me the price. He is so friendly and approachable too which always makes my visit a five star expertience.

gracie18

18 de nov. de 2015

I was really excited when I discovered that Fredy Campos had moved from Phillips Mazda to Capistrano Mazda. He has provided me with efficient, friendly service since the day I purchased my CX-9 over 3 years ago.When I needed new tires, he was able to find a manufacturer's rebate on high quality tires that saved my a lot of money.

mazdaman

17 de nov. de 2015

I have been going to Fredy Campos for service for over 5 years now. He is literally the only person I trust to service ALL my cars (not just my Mazda). He is extremely trustworthy and always shows me exactly what the car needs - on the car, or if there is damage he always shows it to me. I will always be getting my cars serviced where ever Fredy is. I highly recommend going to him for any service needed and I think Capistrano Mazda is lucky to have him!

kingreyes94

17 de nov. de 2015

With the help of Freddy I was able to solve all the problems my car had. He helped guide me in the right direction from the moment I walked in; not to mention make it as easy and stress free as possible. He arranged for everything to be fixed and would call me periodically giving me quick updates. Taking in your car for major repairs is not fun because you don't know what happens in the garage. However, Freddy made sure he explained everything in depth as to the steps needed to take, the price, and helped assure I was leaving my vehicle in great hands. I appreciate everything he did for me. I would recommend Capistrano Mazda to any of my friends or family.

Tcuaresma

16 de nov. de 2015

I never used to take my car for service at a dealership because I thought it was unnecessary and more expensive, but Phillips Mazda (now Capistrano Mazda) changed that. Their normal price beats competitors coupons, they have never suggested unnecessary services or repairs, and I fully trust their service team. Freddy is always very nice and helpful. This team has provided the best car service experiences I have ever had.

Batting1000

16 de nov. de 2015

This was, by far, the best experience I've had dealing with a service issue on a car. From the minute I walked on the lot, until the minute I left, I felt like I was their only customer. My car was ready for me to pick up before the stated time, and when I did pick it up it was clean. Everything that was done to my car was explained, and all my questions were answered. They didn't make me feel stupid for asking questions. I felt like I was a valued customer.

erics

16 de nov. de 2015

After months of shopping for a new car for our son that is 16 we decided to go with the Mazda 3. Capo Mazda was awesome to work with and everyone we came into contact with was very professional and easy going. We really loved the experience of buying a new car, which we all know isn't always an easy experience. I would personally like to thank Chris, Moe and Tom for their efforts to make purchasing the new car easy and seamless. I would highly recommend Capo Mazda to anyone looking for a great car and great people.

COR3Y

16 de nov. de 2015

Wonderful crew working here. Never felt tricked or bamboozled. They were very understanding and excel at dealing with a very zealous me. Absolutely wonderful experience. Not only is Mazda producing great cars these guys here at capo Mazda are representing the brand well. Both sales and service/parts are understanding and assisted me beautifully. For someone like me buying their first car they made the experience memorable. For a fairly new dealership they are miles beyond any previous experience I have shared elsewhere with friends and family.

itsjosee

15 de nov. de 2015

I just finished up shopping for a new CX-5 Touring for the wife... Tom, Katrina, and Joey gave us a great experience! I chatted online and within a few hours, Tom called me back directly and worked out the deal with me. I drove up today, and wrapped it all up! We were in and out within 2 hours. I would definitely recommend this dealer.

Taylor

24 de ene. de 2015

My car broke down on a Saturday, had to get it towed to the nearest Mazda Dealership. They were closed and couldn't look until Monday but Freddy came up to my car as we were waiting to get picked up and said hold on, let me try something. He brought my car into the back, came back a few minutes later and said that he could have my car up and running in 15 minutes. He kept to his word! I was expecting to have my car days later, but instead got it fixed and running within 30 minutes of arriving and free of charge- on a Saturday! Very friendly place, willing to help you in any way possible.

Poolmanbluesman

18 de ago. de 2010

I have been a regular customer for about two years, since I bought my Mazda speed3. I have had good experiences when dealing with Jayson The owner who works also in service department. I had a previous run in with a female service manager who does not work there anymore. Now I have had a problem with the service manager Freddie, He was to call me back for an estimate for an engine mount replacement. I came in at 8:30 a.m. he said he would call me back later. I needed to pick up a part in the afternoon so I stopped in to ask him about my estimate as it was now 2:30pm and I did not hear from him. He said again I will have to get back to you. I looked around there are no other customers waiting in service area to be helped. He got rude with me and then I told him I think 6 hrs. was a long time for a simple estimate, I asked him if i needed to make an appointment to get an answer.I told him I wanted to talk to a manager he said go a head. I walked out and said never mind , I will find someone else to work on my car. He has always been kind of flip when ever I went in for an oil change, In the past I have ignored it, but at this point, I have had it with the attitude. I work with the public as I have my own business for the past 20 years, this is not reasonable customer service.