Tom Wood

21 de nov. de 2016

I was very satisfied with my sales person, Scott Campbell. He had very good communication with me and it's nice to see that there are still some salespeople like him left. When I get ready to trade again I will go back to see Scott Campbell.

GMC 1

22 de sep. de 2016

I had a great experience at capitol city, I called ahead of time told them the truck I wanted, when I got there my salesman Josh had it out front waiting for me with a plate on it so I could take it for a drive. When my wife and I got back from the test drive we went over all the figures with Josh and were on our way with my new truck in under 2 hours. I will definitely be recommending Josh and capitol city to my friends and family.

B

12 de abr. de 2016

The ABSOLUTE WORST buying experience I have ever had. I bought a 2016 GMC 2500HD on March 18, 2016. They lied to me, and they stole from me. I went down the next day to get the problem resolved after I had gotten home and realized what had happened. It's like I don't exist. It's now April 12, 2016, and no response. I even reached out to the owner Abel Toll, no response. Nice way to treat someone after spending over $50k. Travis does not want to own up to the fact that he lied and stole from me. Just remember the Autosaver Group owns 7-9 other dealerships. I would imagine training is the same through out. If I could give them 0 stars I would. I truly hate giving a business a bad review, as I own one as well, but I was brought up to be honest and have integrity. Something Capitol City GMC and Autosaver Group does not have.

Henry

26 de ago. de 2015

I purchased a car from this dealership, within a week the heater went and the wipers. Called the sales person many times to get no call back!! Then called the service dept left messages no return call..had the vehicle towed to north point, they had the car 2 weeks, at this time I called several times as well as my daughter we got a run around, no one had a clue!! I will never do business with either establishment again and never suggest anyone to go there!! I am disgusted I purchased a truck as well and in good faith traded it for this car, that has been a nightmare. I'm still waiting for the owners manual that was promised to be mailed to me the day I bought it.

tjakob

30 de abr. de 2015

Honestly, the worst car buying experience in my life!!I contacted Capital City Buick GMC last Saturday regarding a "new" 2015 Yukon they had listed on their website. I spoke with a sales associate, Jay T. about the vehicle to ensure it was still available. He confirmed it was.My family and I had been seriously car shopping for about a month and were very ready to buy, however before making the 170 miles trip to Berlin, Vermont from outside of Boston, Massachusetts, I felt I needed to make sure I was not wasting a Saturday for myself, my family, or the dealership staff. I asked Jay if the price on the Yukon was firm, or if there was room to negotiate further, and he assured me there was still room to negotiate. I also told Jay what the specifics of what my trade would be and its condition as assessed by four other dealerships. I wanted to make sure my trade was most likely going to be in the same range as the others. He assured me I was visiting on a special day because they just so happened to have some corporate appraisers on hand to ensure they paid top dollar for the trade. Let me also mention he assured me of two other things; their dealership had NEVER lost a deal based on a trade AND his offer on my vehicle would be just as strong as other dealerships in my area assuming the condition of my vehicle was as described. Based upon these facts, my family and I decided to make the trip to test drive the vehicle. Jay told me he would get the vehicle prepared for our arrival and told me to see the Sales Manager, Travis P. when I arrived. We set an APPOINTMENT to meet with Travis for 3:00 p.m.My family and I drove the 170 or so miles and arrived promptly at 3:00 p.m. My children were very excited about the prospect of a big SUV and looked for it as we pulled n the parking lot. Though told it would be prepared and out front when we arrived, it sadly wasnt. I was met at the door by Jay, who was pleasant and welcoming. He showed us our name on their VIP Board and then he went over to Travis as we had discussed. After a few minutes, Jay returned and informed us Travis was unable to see us so we ended up speaking to another Sales Consultant; I believe his name was Scott C..Scott was also initially pleasant and had a good demeanor about him. He went across the street to a secondary lot and retrieved the vehicle. It was evident no preparation of the vehicle took place; it was quite dirty. That didnt bother me, it was frustrating only because I was again told something that was untrue; that the vehicle was to be prepared and out in front of the dealership upon our arrival.My family and I took the vehicle for a test drive while their expert appraisers assessed our vehicles value. During the test drive we all heard a loud rotor-like noise come from the vehicle; all windows and the sunroof were fully closed so we were perplexed on what the noise could be. We drove back to the dealership and told Scott about the noise. He stated it was a known issue with that truck and there was a repair available to fix it, they just hadnt done it yet. Keep in mind this is a relatively expensive, NEW vehicle. In all fairness, Scott did state the vehicle would be fixed if I decided to purchase it. I was just surprised it sat on the dealership lot for many months without being fixed.Scott and I then sat down to discuss all the financial aspects of the deal. While this took quite some time, it was not unreasonably long. Unfortunately however, it quickly became evident I had fallen victim to the exact sales tactic that has given the car buying experience such a bad reputation for the 24 years Ive been driving; dishonesty and empty promises. Despite Jays confirmation they would offer a very competitive trade offer (assuming my vehicles condition was as I described it and they did not contest it was not), they failed to even come close to any recent appraisals I had received (including one just the day before). Remember, Jay also told me over the phone the dealership never lost a deal due to a trade. Jay was also dishonest in his statement to me over the phone that the new vehicles price was further negotiable; it was not and was told the vehicle was already discounted below MSRP. It became clear we would be unable to agree on terms, nor did I want to at that point after feeling deceived and that my familys time was not valued. Before leaving, I asked to speak to Travis to politely express my dissatisfaction and frustration over all that occurred. He looked at me coldly and stated it was not their business practice to inform customers of potential trade values or negotiate prices over the phone; this left me feeling he was implying I was not being truthful about my experience with his staff. He also was unapologetic about not keeping his appointment with my family and I. His attitude and cold demeanor said it all that day; this dealership is far more interested making a one time sale, than it is about long-term customer service and satisfaction, and they will do anything, to include lying and manipulating potential buyers, to make a sale. It really is too bad, it was a very nice vehicle and the experience left my family very disappointed, making for a long, quiet ride back to Massachusetts.I strongly urge anyone looking to shop at Capital City Buick GMC to strongly reconsider. I can only base this on my experience, but I simply cannot overstate just how unbelievably unprofessional this dealership appears to be based on my personal experience. I am fairly certain someone from the dealership or their corporate staffers will post a contradictory statement, and perhaps even attempt to discredit this review. Dishonesty is apparently and unfortunately an accepted practice and they wear that distinction like a badge of honor.

RedSoxFan74

3 de sep. de 2014

"I sorry that you feel that way . But the way I understand you is that you have never been happy with any dealer that you ever dealt with I take it youre in your perfect world but at the end of the day you should look at this what we do every day and it takes a lot to put up with customers like yourself and many others that there is so many different personalities we aim to please but there is some that no matter what we do. Stress is what we try to relive the customer from by helping them make the right decision. Thanks For your in put!! Good luck". This was the email I received from the salesperson after asking him to not contact me again. Extremely insulting and in front of my family!

Jamielmsmith

13 de may. de 2014

I went to Capital City Buick / GMC because I have known one of the sales men a long time and he is the only person I trusted to work with me and give me a good honest deal. He introduced me to his associate I believe his name was Paul and he was great too. Very accommodating and friendly. They worked hard to get me the vehicle I wanted at a price I could afford. When it needed some repairs and maintenance right away they worked with me on that too. I would recommend this dealership to anyone! And I hope to continue working with them in the future.

Ed1e

11 de ene. de 2014

I called this dealership and spook to a guy name Paul and asked if they dealt with a loan company called credit acceptance. Paul stated that they did do business through credit acceptance and that I should come down and they would help me out. I went down there and waited around for 2 hours to find out they couldn't do nothing for me. When I talked them and asked why as I am already a good customer with credit acceptance they then told me that they do not deal with credit acceptance but another program just like it. I was lured down there by Paul under false pretense thinking that they dealt with the company I asked for. I called to speak with the sales manager and he never returned my phone call. This dealership are nothing but a bunch of liars. STAY AWAY!!!!!!!!