wedcast

26 de abr. de 2016

They never seems to be willing to change the engine oil on my van. Last time I request a diagnose for an engine noise and they just said that I need to buy a new engine because to fix a 'lifter noise', would be to expensive, according to them. Very desapointed. The car itself after 9 years of driving,engine and transmission are presenting serious problems. Its this just a survey or its something really helpfull to customers like me?

Ty

12 de abr. de 2016

I got a maintenance agreement when I purchase my vehicle. I only got to use one of the oil changes and when I called this last time I was told, by whomever answer the phone, that I still had the warranty. I took my car in to have the oil changed and tires rotated. After waiting for almost 40 minutes to talk to one of the reps, I get told that I did not have a warranty anymore and would be around $80.00 to have everything done. I could have all of that done right next to my house for only $25.00. So I didn't need to drive all the way to the dealership and waste all that time waiting to be seen for nothing. It was absolutely ridiculous. I have bought a few vehicles from that dealership but this has left me with such a bad taste in my mouth. That I will not go back there when is time for me to look for another vehicle.

ADriana Giordano

30 de mar. de 2016

Terrell Courie and Matt Gil are the BEST! My experience with Terrell during the sell was really good! He was very patient with me! Unfortunately I had to bring my car back right away for a flat tire and he and Matt helped me out with a free tire as well! 2 great employee's and I ask for them specifically each time I return!

Gerald43

10 de feb. de 2016

What a pleasant buying experience. The service department is friendly, helpful, and competent. Like my Buick and I like this dealership.

ndl2024

6 de ene. de 2016

Brandon was our salesman and we really enjoyed working with because we felt that he was knowledgeable and we never felt pressured to purchase a vehicle. The dealership and Sales Manager offered us a KSU Alumnus and Cobb County Educator discount on our vehicle. We appreciated this. They also worked with us on our trade in and found us just the right car. We were able to take advantage of the end-of-the-year employee pricing 100,000 mile warranty and we were grateful for this seeing that we were getting out of our old car (VW) due to high maintenance costs. We now have peace of mind and feel satisfied with our new purchase.

MichellDSB

26 de dic. de 2015

Everybody was super nice and helpful and really worked with me to make sure I received the best deal possible. Charles and Jason really hit it out of the park.

Ron B

18 de dic. de 2015

2015 GMC Yukon Denali XL Well, I can't say it enough. I'm a very satisfied customer. Every time I visit Carl Black Buick/GMC in Roswell, I'm treated very well. They change the oil, filter and check fluids. Yes, everyone does this, Right? But, what gets missed is when you have a very specific problem and they actually listen to you. There's where the separation occurs. Did you really get fixed what you went there for or did some guy give a lame excuse or canned explanation? Go there and experience it for yourself. I can only tell you what I've experienced. But, when you walk away pleased with the results. Give them the credit they deserve and fill out this survey. Thanks again, Doug! Great job!

Ty

11 de dic. de 2015

I admit when I came into the dealership (which I almost didn't until the Internet rep called me and convinced me to come in), I was a little skeptical about being able to get exactly what I wanted. I was referred to the dealership by a co-worker and I'm so grateful. The staff worked extremely hard to get me in the truck of my dreams. I'm very thankful and I absolutely love the truck. I've been telling everybody that will listen to go to Carl black roswell. Great staff great experience. Love it. Thanks

tim

7 de dic. de 2015

2015 GMC Canyon. Balky transmission. Balky Ipod interface. The guys in service were great. In and out easily. Comped me a rental. Can't say enough good things about them. Unfortunately, the recommended reprogramming didn't solve the problem with the transmission nor is there a fix for the Ipod problem. Both of which appear to be long standing issues with GM products that Gm doesn't appear to want to address.

Liz Caruso

6 de dic. de 2015

have been taking my car a 2007 Tahoe to Carl Black in Kennesaw since I moved here in 2009, Matt the service is manager has been nothing but friendly, professional, and helpful.I now take my new 2015 Tahoe, to Carl Black.I always deal with Matt ,but on the times I've come in and Matt was off, I was treated with the same friendly manner. Nerver have I had a problem, nor do I think I ever would. Matt runs that service dept at a 100% in customer service as well as repairs and car service.

Frankh

13 de nov. de 2015

I had a terrible problem for a new truck...water leaking in and soaking the carpet in the front. Was at the dealership nearly 5 hours and that is never pleasant BUT!! Cameron really took an interest in making sure that they understood the problem and then they solved it. He kept me informed the entire time as to what was happening. Look, he made a bad situation very tolerable and I am grateful to have someone like that as my Service Advisor. Will continue to be loyal to this dealership as they still believe in solid customer service!!

Tface

11 de nov. de 2015

We came in looking for a luxury model on an economic budget. They were able to work with us and we were able to get BOTH! LOVE THIS PLACE and Frank Madonna was a HUGE help in making that happen along with the finance department. After, Frank made sure we were taken care of and knew the vehicle inside and out. Found my spot to always go and recommend for a new car!

Doe

10 de nov. de 2015

Steve in the Service Department provides the best Customer Service. He really makes me feel that he cares about my car. I live in Canton and there is a Chevrolet dealership but I go to Roswell because Steve has always took good care of me and my car.

Holly Colella

9 de nov. de 2015

On 11/6/15 I had an appointment for my 2007 Chevy Silverado in the service center. Upon waiting for my ride I was walking the lot looking to buy in December. I was startled by a wonderful man, Troy who asked me if I needed any help. I told him why I was there and was just looking. I explained to him my budget and what I was interested in. He asked if I minded taking a walk with him and he would show me what was on the lot. We never made it back as he had a "brain storm". We went back into the sales office center and he looked at papers hanging on the wall. He said he would be back in a moment and had me sit in his office area. He came back and said, "I have one I think you might like...would you like me to pull it up front for you to take a look?" I of course said yes. I stepped out and in a moment he brought the beauty before my eyes...a 2015 GMC Sierra! I could not contain my happiness when he asked if I would like to take it for a test drive. I bought it! I must say the financial adviser I worked with was extremely intelligent and helpful. I walked out the door with an extended warranty, GAP insurance, a tow package, upgraded floor mats and an a few other "extras" all for LESS than I was looking to pay walking in the door. One happy lady here! I was only upset about one thing...........which I hope upon this being seen, I will be compensated. My first baby, my Silverado....in the shop, remember? Well, at 9:30 am when I took it in was told it would be done by end of day and I would get a courtesy call to pick up. At 530 pm I had to call shop, it was not ready...not even looked at. The service team was told I used it for a TRADE IN...I was totally livid. I will pick it up tomorrow, Monday the 9th. With kindest regards, Holly R. Colella

Tara

6 de nov. de 2015

We purchased a 2016 GMC Canyon Quadcab. Everyone was very friendly and helpful. It was a great and smooth buying experience. We have found our new dealership.

Valarie

25 de oct. de 2015

Had some issues with the dealer getting my car cleaned up and the scratches out of it. This whole process took about 3 to 4 weeks and several trips from waleska to kennesaw. Also somehow a dent was put in my car while it was at the dealership. Spoke with the sales manager and all was eventually worked out

Teresa McQueen

15 de oct. de 2015

2011 Chevy cruis Travis was very polite and courteous of all our needs! We was well pleased!

Jen Paschal

18 de sep. de 2015

I bought the Cobalt from Carl Black, great experience, 3 years later I gave it to my teenage daughter and bought a new Buick from Carl Black, we have all of our service done right there as well. Andre has been great (he is my usual contact) however this time we worked with Brett. They were so understanding and helpful as I asked lots of questions. And they were accommodating with rental options etc. Thank you for your help and concern.

Lee

16 de sep. de 2015

I was surprised that the total time for my oil change was all of 30 minutes! Awesome and thanks!

kaussin

12 de sep. de 2015

Nick Rose was able to get our car in and out with an oil change, break job and stopped the annoying squeezing from the suspension in one day! The Carl Black prices are very competitive and fair. We will come back!

Ta-Hajj

9 de sep. de 2015

2012 Buick Regal Warranty I brought my car in last week because I could hear a squeaking sound. They fixed my power steer pump and exchanged my battery when they noticed that it was extremely corroded after I gave them permission to. I had a courtesy vehicle for a few days while they were fixing my car. Later on in the week during the weekend I heard the squeaking still so I came back on Wednesday September 9, 2015 and they fixed my car and returned it to me by lunch time. I haven't heard any squeaking so far.

EJWoodstock

30 de ago. de 2015

Beautiful job on the body repair. Fast,courteous service-even went out of their way to make sure I could pick the car up at a time convenient for me. Highly recommend the services of Carl Black!

Bryan A

26 de ago. de 2015

Randy Erwin is a real sales pro. For service, Andre Grammer is the best. I have bought 8 vehicles over the years from this dealership and service that Andre gives keeps me loyal.

Ron

19 de ago. de 2015

Friendly and helpful staff. Listened to my concerns. Provided full explanation of services being performed and an estimate on the time needed to complete the repairs to avoid unrealistic expectations. Service Manager Doug is a great guy to work with and reliable to the point, I know he will get the repairs done right the first time.

Esther

11 de ago. de 2015

I came here because my job sponsored this dealership so they gave us all free oil changes. Little did I know they would be the reason my car continues to mess up to this day. I brought my car in with no problems, just needed a basic oil change. Instead of changing my oil they drained my transmission fluid. Once I was leaving I noticed my car jumping almost everytime I accelerated. For the next 3 weeks I came by trying to speak with a manager so they could look at my car. The first 3 times I came by I was told there wasn't a manager around and they were "on break", so I would speak with the nearest employee to see if they would take a look at it because I knew my transmission fluid was gone. They literally told me there's no way they could've gotten that mixed up and shined me on. The 4th time (after a few weeks of having to drive it messed up) I finally got to speak with a manager. Keep in mind I'm a young girl so it's hard to be taken seriously in this industry as it is but I did my research and literally had to convince them they did something wrong. Well once they finally looked at it, they confirmed their "mechanic" got it mixed up with the oil and drained the wrong tube. So they put the transmission fluid back and did the oil change. Once they were done they seriously had the balls to try to sell me an engine mount because by then it had been broken! Which only happened because my car had no fluid which made my engine slam into it the weeks I had been trying to get their attention to fix it! Not only did they try to sell me that but they literally quoted me $550 for this when at a normal rate it costs about $250. Regardless it should've been fixed for free since they messed it up! They did not make things right at all, only began the never ending cycle of always having something wrong with my car to this day. Things have escalated so fast after that one incident and they never gave me a receipt so I don't even have proof of going there. Words can't describe how irate and powerless I feel and can't believe this place is still in business with the shady service they give. DO NOT TRUST THEM WITH YOUR CAR. I'm sure they assumed I was a free loader since I had a coupon and I'm young; but that is just over the top messed up to intentionally screw up someone's car and never make it right. I wish there was more that I could do, but the least I can do is help prevent others from experiencing this over rated company with under educated mechanics.

Debbie Hudak

8 de ago. de 2015

I was very impressed with the professionalism that the Service Department displayed. They were FANTASTIC! I felt that they took care of me like I was a priority. I am beyond thrilled with this dealership!

BamaLauryG

31 de jul. de 2015

In early July 2015, I expressed my interest in a 2015 camaro on the Chevrolet website. The Carl Black dealership attracted me due to the particular responsiveness and warmth of my initial contact = Jillian. She(Jillian) persistently left me voice mails inquiring about my interest. Jillian's overwhelmingly excellent response to my internet expressed interest brought me to Carl Black Chevrolet. Then, I was introduced to my salesperson-Eric Willis. I had asked for an informed salesperson who would not apply ridiculous pressure to my decision. Thankfully, I was introduced to this particularly wonderful young man -Eric Willis. Immediately, I felt comfortable with this fellow Southerner and all of his knowledge, sincerity, manners and all around charm. From the test drive to the delivery, Eric was polite and professional! This young man is a huge asset to your dealership!! Eric Willis sealed my decision to purchase a silver 2015 camaro from particularly him and thereby Carl Black Chevrolet. The purchase of a silver 2015 Chevrolet Camaro is one of my happiest decisions! I am very satisfied with the whole experience at Carl Black Chevrolet!

Chris V

9 de jul. de 2015

I never dreamed I would purchase a Chevy or a truck for that matter. I came to the Carl Black Kennesaw dealership to see Kipp Moore before the Shaky Boots festival in Kennesaw, and would most likely never walk in a Chevy dealership. I had been thinking about getting a new SUV and needed a larger one than my current Honda CRV so we could pull our boat. I was not excited about any of the large SUVs out there. I talked to your salesperson and asked him why they did not make trucks to appeal to women, and he showed me the Colorado. It was somewhat of a challenge to get a 6 cylinder Z71, however I found one your website and called the sales manager, put down a deposit, and about 6 weeks later got it! I love it and it was worth the wait.

Mike D

30 de jun. de 2015

Matt was out standing! I had bought a car a few years ago from another Chevy dealer. This experience was 10 times better. I love my new truck! Thank you,. Mike

Rizwan

24 de jun. de 2015

Andre Grammer (service adviser)epitomizes professionalism, he is extremely polite and courteous, he is an asset to your organization.

Barbara Barnard

24 de jun. de 2015

I purchased a new 2015 Chevrolet Malibu because I have done business previously with Carl Black. They have always been friendly and professional. Although it took a little more time to go through the purchasing process, I was totally satisfied with the service I received from the sales rep, Jon Ziegler, as well as the other people involved. And I got a pretty good deal as well.

Star Marisol

17 de jun. de 2015

Recently I have purchased a 2015 Buick Verano; right off the back I can honestly say I love it ! I visited the dealership several times before finalizing the sale and every time was more than great. Each employed representative in which assistied me tremendously throughout the process of each visit was outstandingly accommodating ! No hesitation to strive right into detailed explanation for each and every of my questions! I felt more than comfortable and absolutely right in making my decision thanks to the help of this superior 5-star team! Definitely a memorable and delightful experience indeed! My recommendation on visiting Kennesaw's Carl Black dealership has definitely been spoken and distributed considerably!

Michael Dumond

16 de jun. de 2015

These folks make buying easy. I bought 2 trucks there in the last 6 months, easy easy easy. Chose the truck i wanted. In and out of finance quickly.

Tanya

6 de jun. de 2015

Kyle is a great salesman; he answered all my questions about the difference between the 2014 and 2015 Buick Veranos and helped me after I decided on the 2015. He's very pleasant and efficient.

Wayne Danie

4 de jun. de 2015

Alex Garcia did a great job!! Also Darren( Sales Manager) and Edward(Finance Manager) all top notch!!!

Magda L

25 de may. de 2015

The entire process was an example of professionalism. Dwayne was especially patient and listened to what I said and understood what I was looking for and delivered! Thanks guys!

Missy

10 de may. de 2015

Recently purchased a 2015 Chevrolet Equinox and I had the most amazing stress free experience.. I couldn't believe how easy and helpful everyone was! Aaron Boggs was so great!! I had been looking on line and then spoke with hi and he did a bunch out number crunching and had most everything worked out before I even came in! I am a single mom of 2 and time is very valuable and hard to come by.. So is was just soo thrilling that Aaron was able to help me through the whole process effortlessly.. Also I have to say that Finance manager was also very thorough and so super nice. He made sure I understood everything I was signing and made me feel so happy and accomplished once envy thing was signed and final.. I would recommend this Carl Black dealership to any and everyone that is buying a car! :-)

The Military Family

3 de may. de 2015

We purchased a 2015 Tahoe LT from Carl Black in Kennesaw. Richard Priester was a wonderful salesperson who took his time showing us the various models and features of the Tahoe. He ensured that we were happy with our choice and worked to make sure that we got the best deal possible. The sales manager, I believe his name was Richard also and Jason, the gentleman who did our paperwork was also very helpful and professional. Overall, it was a great experience.

CB

22 de abr. de 2015

Excellent service. Frank spent a lot of time with me making sure I got into the right truck for me. Once I made my selection, he spent time taking me through the features, making sure I understood all of the systems like Infotainment, OnStar, etc. Great job!

Ben

18 de abr. de 2015

Kim was awesome! She was very friendly and got me taken care with speedy service. It's because, of people like Kim and the service I always receive that my wife and I continue to give our business to Carl Black.

ksrake

27 de mar. de 2015

I bought my 2007 Sierra 2500 HD diesel truck at Carl Black in 2007. I have had all my servicing done there. I feel like my service advisor, Tommy Webb is like a trusted family friend. He always looks out for me and my truck. I have had other people try to convince me to have my truck serviced elsewhere saying I could have it service somewhere else cheaper. First of all, I wouldn't trust anyone else to service my truck and second of all, you get what you pay for. I get great service at Carl Black and I trust my service advisor 100%. I'm sticking with Carl Black of Roswell!

Satisfied Customer

21 de mar. de 2015

I have purchased 5 vehicles from Carl Black Chevrolet Buick GMC in Kennesaw, GA since 2007 due to the extraordinary staff. I have worked with Randy Erwin, Darren Fichter, Jeff Fuller, Brian Honea and of course T. Scott Jordan. On March 2015 I was sent a competitors advertisement stating a buy back program. My wife and I drove over to Duluth, GA to that GMC dealership as I was looking to upgrade my 2013 GMC Sierra. The sales people there were not professional and would not listen to what I wanted. I left there feeling frustrated. My wife said to go back to Carl Black since that is where my loyalty was, on the way back from Duluth we stopped and talked with Darren Fichter at Carl Black and discussed upgrading my truck. Within 4 hours of my visit I received a call from Mr. Fichter requesting I come to the dealership the next day and look at a truck he thought I would like. I went the next day and looked at a 2014 GMC Sierra, I drove the pickup and really liked it. It only had one down fall, it did not have power passenger seats. My wife drove it and really liked it but due to her medical problems, she has to have power seats. I told Mr. Erwin and Mr. Fichter if they could find me a truck within my budget, in the color I wanted and had the power passenger seats we may have a deal. Later that same day March 16, 2015 I purchased a 2015 Chevrolet Silverado Double Door in Deep Ruby Metallic with power passenger seats. Once I saw the truck, the interior and all the extras. I am very happy with my decision to purchase the 2015 Chevrolet Silverado, thanks to the hard work of the people at Carl Black Chevrolet Buick GMC, and have made me a loyal customer for life.

Faith

10 de mar. de 2015

I bought a 2014 Verano from Carl Black in February. They gave me a courtesy call in March to let me know it was time for my 30 day inspection. They were very kind and the service was extremely quick. I would recommend Carl Black to anyone. Richard Priester is an excellent salesman.

firefighter

5 de mar. de 2015

Great experience. Wonderful staff, made me feel welcomed and in control of the whole process.

It's so me

3 de mar. de 2015

I brought my 2014 CHEVY CRUZE in for it's first recommended service. Matt Gill was my service adviser. he was very professional, with a great personality. My experience with this dealership has always been EXCELLENT. Brandon Johnson is my Salesman, any time I'm in need of help or questions . Brandon is right there to help. Thank you all!!

Nicole

27 de feb. de 2015

My check engine light on my Buick enclave came on and I got my mechanic to look at it. He gave me the diagnostic and let me what he could actually repair and what he couldn't. I took it to a few other dealerships to price shop and hands down Carl Black GMC of Roswell was the most reasonable price. Not to mention they have the most amazing GSM Matt Hernandez, GM Tod Dorsey and service advisor Steve Jarrett! They were so kind, trustworthy, and honest! I can not thank them enough! They took a very economically painful experience and made it truly painless! I'm so grateful!

Don H

27 de feb. de 2015

I brought my wife's car in for service because the battery corroded and damaged the wiring harness. Service was timely and hassle free. Carl Black consistently provides professional and trustworthy service. Just hours after the service we drove the car on a 600 mile trip. I did so confidently because Carl Black has earned my trust.

Sue M.

19 de feb. de 2015

My Acadia hit 100,000 miles and so it needed some maintenance work. I was able to use a courtesy vehicle while the work was done and that was very helpful, even though it didn't have heated seats on some very frigid days :). They also had to do some work on the transmission which was still under warranty and so they took care of that as well. Nick Rose was very helpful and courteous as always. Thank you!

atkeith3369

3 de feb. de 2015

You have the best service department in the Atlanta area. It is a pleasure to do business with Carl Black's dealership. Doug is the best service rep that I have dealt with in 40 + years of owning vehicles.

Trisha

31 de ene. de 2015

I was looking to purchase a Traverse LT w/2LT, but with the recall it wasn't going to be possible that day. Bradley Jones and Richard went above and beyond to make my dreams come true and got me into a Traverse LTZ! I absolutely LOVE my new car and can't thank them enough!

Woman who loves to drive!

22 de ene. de 2015

My 14 year old Alero had some trouble and I figured it was time to buy, it turns out it was a minor repair but she's still got 290,000 miles on her so she could go any day. I decided to stop by Carl Black just to start the research. I had a great experience, I felt extremely comfortable with my sales guy, Antwon Moore and the rest of the team who I had contact with. I never felt pressured to buy and felt like he wanted me to get the best deal! I came in looking for an Equinox but he introduced me to the GMC Terrain and I fell In love! Thanks for listening Mr. Moore! Also so glad there was A tv in the waiting area since I bought my car during the NFC Championship game, my team didn't win but it was still a great experience. My Alero is back running but I'm still pleased with my new purchase!

Happy with my Yukon!!

12 de ene. de 2015

Frank Madonna is wonderful. Your senior finance manager Jeff is great. I will be coming back!

Reggie

21 de dic. de 2014

As a GM Employee I had my eye on a used GMC Acadia but didn't realize I had so much (4K) negative equity in my current automobile. Matt worked out a dealer where I got a 2014 GMC Sierra. Now my payments are a little higher than expected but....ALL of Carl Blacks Associates did their job and got me in a new car before 3. Great Job! I will be advocated for Carl Black at GM and will let the CEO know of a wonderful experience I had. Thanks a million Reggie

The Kimmels From Chattanooga, TN

9 de dic. de 2014

My wife and I had been discussing trading in our vehicles. They were both out of warranty. We did not want any unexpected expenses. For 6 weeks we went to all the dealerships within 50 miles of our home. Nothing came together. I called the Carl Black dealership in Kennesaw, GA and immediately received a different kind of service. I told my wife, "Let's just take mine down and see how it goes". We drove down and "A Different Kind Of Dealership" continued. No high pressure sales, they listened, they researched and they met every need. We were so impressed, we drove my wife's car down three days later and traded it also. The team at Carl Black's dealership sets the bar for the rest. Our new salesman is Matt Gulyas and finance man is Ken Pope. They are worth the drive! The Kimmels Chattanooga, TN

Mike O.

8 de dic. de 2014

I had a great experience purchasing my 2015 Chevy Suburban. I was helped by Nate who made it a really simple process. He was easy to work with and did a great job.

Steve B

23 de nov. de 2014

Excellent service every time I visit Car Black GMC.

Loving It!

20 de nov. de 2014

I visited your dealership approximately a week before returning and at that time I met Mr. James Orsby. He started out by helping me find a parking spot due to there were many people visiting that day. I say this because while one of my daughters remained in the car another salesman came over to the car and she stated he told her my car could not be parked there and he did not have a pleasant tone when he spoke to her. Mr. Orsby assured me that my car was fine and he continued with the tour. If it was not for Mr. Orsby, I would have left and not come back to ultimately purchase my 2012 Buick LaCross. My overall experience was great. I appreciate the back office work to help with some challenging issues I had with my credit and was "not" made to feel less of a person because of it. Mr. Orsby assured me that he was doing everything possible and the end result was in my favor. So thank you to all who assisted and a special thank you to Mr. Orsby for understanding and meeting me on my level in life. May God Bless your establishment!

G.MARTINEZ

6 de nov. de 2014

GREAT!!! HAVE BOUGHT/LEASED 3 CARS FROM THEM SO FAR, AND HAVE SENT 4 FRIENDS TO THEM. TERREL COURIE IS AWESOME AND ALWAYS MAKE THE PROCESS SIMPLE, HASSLE-FREE AND FRIENDLY!!!

Dave

31 de oct. de 2014

We bought A Buick Encore, We had great service, The staff was frinedly and helpful.

Hanny Alexander

30 de oct. de 2014

The dealership was extremely friendly. Made sure I got the truck I wanted. Smiley was great and was able to find the truck I wanted at the price I could afford. I would highly recommend this dealership to everyone I know.

It's so me!

29 de oct. de 2014

I'm so very happy with my new cruze. Carl Black Chevrolet dealership has been a awesome experience. Everyone is professional, accommodating, and so willing to make things perfect. Brandon Johnson is my Salesman, he so caring and willing to help. I can't say anything but "what a great dealership and wonderful staff."

Larry T. Martin

28 de oct. de 2014

2015 Silverado 3500 SRW 4WD Crew LT/ Z71 I was completely satisfied with the customer service and sales department and they explained all my questions and was very courteous and I would recommend your Dealer ship to my friends and family. My sales person was Alex Garcia

Tim.WPB

21 de oct. de 2014

I flew from West Palm Beach, South Florida to purchase my GMC from Carl Black. I had contacted >20 dealerships near my home and further away, and can honestly say that Carl Black Roswell treated me the best, answered my questions, went out of their way to make my deal happen, handled everything with a smile, and responded to everything I asked. In contrast, many other dealers just kept plugging away with the Automated Form Emails, ignoring the questions they didn't want to answer, telling me things I had not asked about, and pushing their own agenda. After driving all the way home, loving my new car, and driving it for a week, I can look back and say that I would absolutely do it all again - in fact, having had the experience I am even more likely to try to buy my next car from Carl Black! Everybody I met, from Sante in Finance, to Jon the manager, James the internet sales manager, Anna who called to give me updates and Daniel who collected me from the airport, everybody was first class. I would do it again in a heartbeat and would not hesitate to recommend Carl Black Roswell to any friend, or anybody else that would like to be treated well and get a good deal. A++++ from somebody who only gives 5*s when they are fully deserved! Thanks, James!! We will be back

hrc

26 de ago. de 2014

great buying experience starting with the internet sales guy to the delivery sales person.

h mattord

7 de ago. de 2014

I was surprised to find this deal. We were treated well by both the salesman and the rest of the team. I found the deal to be solid and for the first time in my life left a car dealership without feeling like I had been skinned. We bought a two year old car and feel like we left with a new one. The car itself is better than we had hoped for, the price met all my expectations, and the warranty we left with was superior to what I envisioned. Other that the dealership being an active construction site, we could not have wanted a better experience.

Ahall

7 de ago. de 2014

Carl Black Dealership and Service Centers are very professional. They call expeditiously to follow up on my inquiries, thoroughly answers all my questions about my services and any documents. I would very much recommend them to other car owners and potential buyers.

leland smith

5 de ago. de 2014

We purchased a Buick Verano We received exceptional service from the sales to the financing Carl Black has one of the MVP of sales and service. Robby Harris

JN

26 de jul. de 2014

I brought in my 2013 Chevy Sonic for the engine light. My appointment was actually two weeks away but because my car was driving at 100% the staff but me in a rental vehicle and was able to complete the work two days later. My vehicle is driving better and I am satisfied. Everyone at Carl Black is so friendly and helpful. I wouldn't recommend anyone else. Thanks to the servicing associates at Carl Black.. You deserve a raise!!! :-) JN

Big Ed

24 de jul. de 2014

This was a very easy purchase. Smooth from begining to end.

Pamela Martin

22 de jul. de 2014

Doug Fincher has always taken very good care of my car and he is a delight to work with. All the employees at Carl Black have been exceptional with Customer Service and that's not easy to find anymore.

Angel Agents Real Estate Team

20 de jul. de 2014

Thank you so much for making my Buick lease the easiest transaction I've ever had!!! Daniel and Jon were extremely helpful answering all my questions.

Rekraps

15 de jul. de 2014

Having purchased almost 58 vehicles in my 28 years of marriage, my wife rolled her eyes when once again I set out to add another truck to my collection. Anticipating the usual, I stopped by Carl Black GMC in Kennesaw where I had spotted a nice, new Red GMC Sierra 4x4. Robbie, the sales associate, was right there with the keys and the answers to my questions. In short order we negotiated an excellent deal on my trade-in and a super price on the new car. Closing the deal and processing out was simple, quick and efficient, with no hard sell on extended warranties or other "add-ons". I would strongly recommend this dealer, as the people are gracious, down to earth and ready to deal!

Ellen

15 de jul. de 2014

Attentive and fast service. I liked that I was able to schedule a same- day appointment on your website. Comfortable seating area- I was able to get work done using your wifi, which made my mid-day appointment that much easier. Thank you!

Jonathan

14 de jul. de 2014

My experience at Carl Black went really well. I worked with Antwon Moore as my Sales Professional and he was spectacular. He was very helpful and was able to answer any inquiries that I had, even after the purchase was made. He went above and beyond to make sure that I was a very happy customer. I would highly recommend Carl Black to anyone who is looking to purchase a new vehicle. Jonathan

Trey

11 de jul. de 2014

Chris and Sante were excellent people to work with. They went above and beyond ensuring that I was satisfied with the purchase of my truck. One of the best car buying experiences I've ever had.

Sue

10 de jul. de 2014

I had to have the oil changed and also have the car inspected before taking it on a road trip. Two of the tires needed to be replaced and so they took care of that while I was there so I didn't have to make another trip to the dealership before leaving town.

Unsatisfied Customer

26 de jun. de 2014

I was very unsatisfied with the customer service that I received while having my vehicle serviced at Carl Black of Roswell. I felt like Steve was extremely rude and acted annoyed when I brought up concerns. There are to many places to have vehicles serviced for employees not to treat customers with respect.

Jesse James

17 de jun. de 2014

I arrived without an appointment, but you made me feel welcome and had room for me. You did this without making me feel like an interruption. I love your waiting room area. It is very customer friendly, great place to do some computer work or just hang out. The area makes the customer feel central to your business rather than a kind of necessary after thought. Another factor is the politeness of your people. My service technician noticed a white rub spot on the fender my black car and said he would get it off for me, even though I was just there for an oil issue. He got it off. Little things are big things.

Scott Whitener

12 de jun. de 2014

Bill Hicks was our salesman and an outstanding one at that. I've purchased over 20 new cars in my life and Bill was the first to actually sit in the car after my purchase and completely explain each of its systems functions. He paired our phones, help setup On Star, showed us where every button was and its functions. This was a first for me and greatly appreciated that reflected excellent customer service. I've managed up to 400 personnel at a time and if Bill worked for me he would definitely be one of my right hand men. Thanks for a pleasant buying experience (a good price) and the pleasure of meeting Bill Hicks. I look forward to our next purchase at Carl Black Buick.

Kelly

28 de may. de 2014

I am really impressed with the intelligence and professionalism of Eric; especially because he is so young. I appreciated his efforts to do whatever possible to make the deal work for me. I always enjoy walking into Carl Black whether it for a new car or for maintenance. The atmosphere and friendliness of every employee there is much appreciated. Renee is great, too, by the way!

Richard

23 de may. de 2014

I dealt with 3 sales persons, going from internet sales, to sales manager to salesperson. All of the transformation to all 3 parties was seamless and I always felt that each of them had my personal attention. I even had a new trainee with us who finalized the hand off to my vehicle. I am so impressed with your team and how well you all work together to get the job done!!!! And a great Thanks to the finance manager who made my dreams come true... A Buick fan for life now! Keep up the good work. No wonder you are the #1 in the Southeast.

Brandi

26 de abr. de 2014

I had a wonderful experience! I saw the car I knew I had to have online, and within minutes of inquiring I was speaking with a live person. Eric, the sales associate, was more than helpful. He was rapid with responses to every question. He made a point to make himself available for all questions myself or my parents had. I would recommend this dealership and sales associate to anyone looking for a hassle free car buying experience!

Dale H

17 de abr. de 2014

I've never had such an easy and pleasent experenice buying a vehicle. From manager T Scott Jordan to salesman Matt McPhee everyone was courteous and helpful. I traded 2014 GMC Sierra 1500 for a 2015 GMC Sierra 2500 I was given more for my trade than I was expecting and was surprised at the price I was given for thier truck. I will deffinetly be back when it's time to trade again and will recommend Carl Black GMC Buick to my friends and family.

Jess

10 de abr. de 2014

My 2012 Buick Enclave had to be towed because of engine troubles, and the staff really stepped up to ensure my children and I were safe. They took care of everything, and provided me with a courtesy car. Very prompt and caring staff!

gs Ranger Barnes

28 de mar. de 2014

Leo and the team are absolutely amazing. I do not feel like a customer-I feel like a member of the family. Thank you for changing the way the auto dealership business and service is conducted. Everything right-everything as it should be and as your SAID it would be.

Roger

26 de mar. de 2014

I have never been disappointed with the service I've received at Carl Black's dealership. In addition to regularly scheduled oil changes and maintenance, I've purchased tires and had other, more complicated work done on my Hummer H3. I have 75,000 miles on it now; it looks and runs great. Doug Fincher has been a great service advisor. He is extremely knowledgable, very friendly, accommodating, honest and I trust him very fully him with my Hummer.

Nelliecharles

10 de mar. de 2014

I just purchased a 2014 Buick Encore and i must say i was very much impressed by the services i got at this dealership location.From the moment i entered the lobby everything was excellent. One thing i really like about the staff here is they work as a team to get things done. A customer does not need to stay there waiting for one thing to be completed.They work together to get all the paper work done in less time. Great team!Keep up the team work!, My sincere appreciation goes to,Aaron who was my sales representative, he was very patient with me since i had several questions to ask but he answered them and also he took his time to help me understand many of the Encore features. He is an excellent employee, also not forgeting Frank, he also played a major role in geting all my paper work done. I would say alot about this location but simply its the best dealership i have visited so far and got to so much happy and satisfied.

A Johnson

8 de mar. de 2014

I took my 2003 Yukon XL to Carl Black in Roswell to replace the shocks and alignment because i got new tires. Tommy Webb is my advisor and he always give great customer, always happy and knowledge about my GMC. He make sure I am well taken care of when he is not available. Carl Black in Roswell has provided great service,quality work and pretty efficient since I purchase my GMC. If you have a GMC that need maintenance or service, go to Carl Black in Roswell and see Tommy Webb.

BobS

5 de mar. de 2014

I purchased a 2013 Denali. The salespeople and staff were extremely helpful. Carl Black is cost competitive with any other Chevy/GMC dealer and they have a first rate service department. This is the second new vehicle I have purchased from them and the experience continues to be first rate.

Randy B

4 de mar. de 2014

Facilities under construction, finally. they need more room for service. You will not find better people at any dealership. Will Washington, Ira, Brian Honea, Jim, and the parts dept guys all are great people. I have bought 5 cars there in the last 3 years. I wont go anywhere else.

Heather Holley

26 de feb. de 2014

Carl Black Chevrolet Buick GMC 1110 Roberts Blvd. NW Kennesaw, GA 30144 Sales: 1-678-337-8462 Service: 1-678-337-8462 Thank you for taking our survey! Your comments are very important to us as we continue to strive to improve our service. It would be greatly appreciated if you could share your experience with others. Please share your story with others. Simply follow these 3 easy steps: Copy your feedback below Click on the logos below to write a review. Paste your feedback Here is your story: We went into the dealer " just looking". As we were looking around Cliff Richardson stopped to ask if we needed help. We told him what we were looking for and he found us a beautiful Chevy Cruze. He and the finance team worked with us to get a good deal on it and even threw in a few extras. Jo Smith helped me find a loan and helped to calm my fears as I was very nervous. Both Cliff and Jo were kind, courteous, knowledgeable, & very professional. They really listened to what we wanted and they delivered on all of their promises. We would recommend Carl Black to our friends and family. Thank you for all you did to assist us in finding our beautiful new car:)

Happy with my Suburban

20 de feb. de 2014

I recently purchased a 2013 Suburban at another local dealer. My wife fell in love with my truck so we decided to get her one as well. We returned to the original dealer and were not satisfied with the customer service or sales process and stopped at Carl Black where we met Eric McClendon. Eric was enthusiastic and while the car we were looking for wasn't in stock, Eric and the team worked hard to find just the right Suburban. My wife is now enjoying her 2014 Suburban with four wheel drive and a Z71 package as we travel north a lot. Her truck is loaded and now I'm a bit jealous. We will recommend Carl Black to anyone and will have both vehicles serviced there now