Katie L.

1 de mar. de 2015

I recently visited Carl Burger's to see about getting a new car and I was amazed at the customer service I received that day. Troy Baldwin was very kind and helped me step by step through the process of buying my first new car. He was very informative, honest, not to mention hilarious (which makes everything easier). I would (and will) recommend Carl Burger's to my friends and family. Thanks so much!

MAMC

1 de mar. de 2015

Buying my Jeep Wrangler at Carl Burger's was a refreshing experience. The moment my family and I entered the agency, we were welcomed by Breen Gaughan. He provided us with an excellent service. He was honest and treated us respectfully all the time. He paciently guided us trough all the process of trade in our car and buy a new one. Thank you!

Randy P

28 de feb. de 2015

Very eat and smooth deal! Working with Breen Gauguin was both easy and enjoyable! His knowledge of the car that I ultimately purchased was outstanding, and made my decision easy! My experience after the sale On a minor problem was handled completely and professionally by Norma Dobel !

John Zullo

28 de feb. de 2015

David Garcia [dgarciaatcarlburger.com] always does a great job quick and effecent. I always ask for him he is also friendly and kind.

Fleet buyer

27 de feb. de 2015

Jeff Henderson once again provided quick and efficient service! I buy a lot of cars for our company and came to Carl Burger after poor experiences with other Dealers. I will continue to do business with Jeff and Car Burger!

jesus

25 de feb. de 2015

To be honest i had a bad experience with my first purchase from a sales rep and i didn't want to go there again, but i believe in second chances. This time i had a good salesman who understood what i was comming from. Fernando was great and i will recommend him to family and friends. Im enjoying my truck and my family is also.

Cokeman

23 de feb. de 2015

Great people behind the counter Guadalupe was nice an understanding thank you

Wendy W

23 de feb. de 2015

I cannot say enough good things about my experience with Breen and Carl Burger Dodge! I bought a used Durango last weekend. It was hands down the easiest and most pleasant car buying experience I've ever had. As a single mom, the auto world can be a little intimidating, even for someone who knows their stuff! Breen was a straight shooter, asked what my needs were and put me right into the perfect vehicle. There wasn't the whole "shopping and haggling" game that sucks up your day (and little pieces of your soul). Also, whoever decided to put in bouncy houses in a certified GENIUS. Having a place for the kids to let off some steam made the financing process seem...not so long. There were a couple of little imperfections and Breen made sure I got a due bill to get them fixed at my convenience (I went on a Sunday afternoon so the service guys weren't available). I went in a couple of days later and he took me back and I was on the road within 15 minutes. I could go on, but I think you get the picture. Very satisfied, and look forward to coming back in the future!

Dave K

22 de feb. de 2015

Alvaro Esquer was the sales rep who greeted us a Carl Burger Dodge. He listened carefully to our needs, did not engage in any high pressure tactics and gave us a great price on our new Ram 1500 truck. I had shopped around a lot and by the time I stopped at Carl Burger, I knew what a good price on that model would be. Al gave me a better price that I thought would be the case. He is low key and very helpful. I would definitely recommend him for any purchase you may be considering.

haymom

22 de feb. de 2015

Javier Fierro was very considerate and helpful. We appreciated his help.

alex b

20 de feb. de 2015

My buying experience at Carl Burgher was first rate, Salesman Sam Potres was running around allot on a busy weekend, but got everything lined up for me, and I got a really good deal on the car I bought. thanks, I'll definitely look you guys up next time I'm in the market for a car.

Luis

20 de feb. de 2015

just want to say thank you to Sean on taking good care of me and giving me fast service.

Jon W

17 de feb. de 2015

I can't say enough about David and Tony. I got a good deal on my trade in and even a better deal on my new Charger. These people wont pressure you into buying they give you the lowest price they can sell the car up front and let you decide. The Finance team got me a rate around 3.9 % and the service package is must buy. Carl Burger does it right and i highly recommend them to anybody looking for Mopar Power in the San Diego area.

KenW

14 de feb. de 2015

Vanessa Bennett was extremely helpful during a recent visit to the service department when I had an emergent reason to get my Ram 2500 out and return home. I will be back!

D. Baker

13 de feb. de 2015

Sam Potres was the salesman who handled my auto buying experence. He not only brought the Car to my home for demo., he drove me to the dealership to complete all other matters in the finalizing of the deal. He was respectful and professional in his manner.

Chevybaby

13 de feb. de 2015

The people here are great. I've been to many dealers and this is the best experience I've had to get my new vehicle. I recommend this dealer to everyone!

Lili

9 de feb. de 2015

Great experience. Buying process went smooth. Came into dealership to take a look at their used cars. Sam P. our sales rep was very nice. He was very helpful, attentive to our needs but at the same time gave us our space which I felt we needed in order to make the best decision. My husband and I did not feel pressured at all. We felt really comfortable. After looking for a car for almost 3 weeks, we were sold with the '13 Dodge Dart. Honestly, I wasn't even considering purchasing that model but everything fell into place and I definitely consider it was a good deal. They were realistic and willing to negotiate. Liking the car very much and have gotten plenty of compliments.

Paul May

23 de ene. de 2015

My wife and I had an excellent buying experience with Carl Burger Dodge. It was in large part to the helpfulness of Cameron Mahoozi. He made the experience very pleasant and made us feel like we were doing more than buying a vehicle...we were joining their family. Fernando had all the paperwork prepared so that we were out of there in record time once we went to finance! Again a very pleasant experience! Thank you!

Jimmie/Marcella Kelley

22 de ene. de 2015

Just a note to say thank you to Sean Gray for thr excellent care he showed my wife and I during our recent oil change and vehicle inspection. See you in 3000 miles.

Happy customer

11 de ene. de 2015

Sean Gray has been our service advisor for a long time. I always feel that I am getting good honest advice and have great confidence in his recommendations. The work is always done well and on time. Am a happy customer!

SJ Rocks

16 de nov. de 2014

Purchased a 2014 Ram 2500 salesman Fernando Guzman was very helpful in showing me my options, Once I knew what I wanted and they didn't have it on the lot he found the perfect truck for me in another county he picked it up and they had it for me the next day Nice guy , Not pressured, seemed to know the product well , would come back for sure!!!!!

Julie Schalow

13 de oct. de 2014

Needed fuel filter replaced and had no time. Was in, out and back to work in an hour. Guadalupe Sauceda got it done with the team.

nikotrans

8 de sep. de 2014

Ive been a Carl Burger patron for over 10 years and outstanding service representatives like Guadalupe Sauceda are the reason I keep coming back. Lupe made me feel like I was her number one customer and ensured all my concerns were completely addressed. As promised, the work on my truck was completed on time and under budget. With wonderful people like Lupe to deal with at the front desk and quick, affordable service taking place in the garage, theres no reason to go anywhere else.

Bob M

6 de sep. de 2014

Carl Burger has a very nice facility with great people. Both Al Esquer and JJ were a pleasure to deal with. My wife and I have a total of eight cars.....and it was interesting negotiating with two genuine guys. THANKS

MFuchs

28 de ago. de 2014

Breen Gaughan is a great salesperson! He was professional and took the time to get to know me and what I wanted from a vehicle. He was very familiar with the cars and could answer all of my questions. I didn't feel rushed or pushed into any decisions and by the end of our meeting I was very pleased with my Jeep Cherokee purchase. I highly recommend asking for Breen when you go to Carl Burgers Dodge-Chrysler-Jeep RAM World.

P.V. Bill

21 de ago. de 2014

The main reason I take my jeep back to Carl Burger for service is due to my service writer Ociel Valentinez. He always keeps me unto date on what and when my Jeep requires attention.

Morganne

19 de ago. de 2014

My customer service experience with this dealership was absolutely phenomenal! David, Gary and Bennett were so helpful. They went above and beyond the normal scope of customer service to help me out and replace my old, damaged car for a brand new Jeep. By replacing my old, damaged car they lifted the greatest weight off my shoulders that has been plaguing my life for 3 years. I am immensely grateful for the experience with this all star dealership. I will only make purchases at this dealership! Thank you again!

Sue

18 de ago. de 2014

My service adviser, David Garcia was all about Customer Service! Brought my car in and was taken care of immediately. No sitting around waiting for service here! If your adviser is busy with a customer, another adviser steps up and takes care of you :) David went above and beyond the call of duty to make sure that my car was repaired in a timely fashion and was covered by the warranty that was still in place. The service center was fast, efficient, and dedicated to customer satisfaction!

NM

17 de ago. de 2014

I was very satisfied with the service I received from David Garcia when my car was being repaired. He kept me informed when they found areas that needed repaired. He was very courteous to me and I felt confident that my car would be taken care of in a timely manner.

terence king DBA Kiowa const.

16 de ago. de 2014

Thanks Jeff, you and the crew did a great job, and that FREE tow hitch made my day. Terence King

JW

15 de ago. de 2014

No place to wait except outside on a bench. The van service was slow if it came at all. Need more vans. The drivers were very nice. David Garcia was very helpful and pleasant to deal with.

BLounsbury

14 de ago. de 2014

I would like to thank Carlos Sanchez for the easiest and most stress free buying experience I have ever been a part of. He asked what I was looking for, showed me what they had and at no time pressured me into something I did not want. When we decided we would like to purchase one of the vehicles he sat with us through every step and made sure both myself and my wife were comfortable. I will be calling Carlos for my next vehicle purchase. I would suggest you do the same. Thanks again.

David H

11 de ago. de 2014

I purchased a 2008 Ram 2500 used in 2010. Two days later I received a call saying the bank wouldn't honor the contract. When I renegotiated I asked if I could get my tried in back and was told it was no longer at the dealership. Considering my loan wasn't approved and they already sent my jeep to another dealer was totally unacceptable. When I took a closer look at the truck I found that they did a horrible job cleaning it under the bed liner I found the recessed parts caked with dry mud so much so that the bed of the truck was flat. To this day I am still displeased by the experience. All the sales manager keep saying when I was buying the truck was how big word do mouth is and how they work with every customer.

MarsiQ

11 de ago. de 2014

We came in to look at the options for a new Dodge Grand Caravan and Marc Vasquez was very helpful. We did not buy that day but a few days later we were ready and called Marc and came back down. Everyone was very nice and made the process go smoothly once we figured out the info for price and trade in value. We had a good experience and would recommend this place to our friends.

Steven Runyen

1 de ago. de 2014

Brought my wifes 2013 Dodge Durango in for service. Was helped by Andre Broutin. Explained to him i only needed driver's side spark plugs changed because were difficult to get to. I already did the other side. He quoted me a good price and only charged half of full labor since only half of engine would be worked on. Good experience compared to some dealerships where they will give you grief for only wanting half of the spark plugs replaced. Met my expectations and had no issues. He even went and took care of the recall that was issued on the vehicle.great service advisor and would recommend him in the future.

Guillermo fuentes

30 de jul. de 2014

Mr. Guzman has a great costomer service he help me a lot to find what I was looking for so if u need a new or use car look for Mr. Guzman and he will help u to find a good deal and price..

LJL Pampered Rubicon Owner

26 de jul. de 2014

I recently used the quick oil change facility at Carl Burger Dodge in La Mesa. The service advisor was Jeffrey Arkin and he had my vehicle in & out in less than an hour. He immediately got things moving and I didn't stand around waiting for someone to talk to as has happened at times. He was very friendly and seemed to genuinely enjoy interacting with customers. I didn't feel like another piece of paper had been slotted away when I left. He went over the inspection record on my Jeep but didn't try to high-pressure me into spending more $. Jeff is the kind of service advisor I am comfortable working with and I appreciate his attitude and approach to customer service.

Cat coat

23 de jul. de 2014

Mr Arkin took excellent care of me and with the service of my vehicle. He was professional, courteous and was very knowledgable. Respectfully

Albert Meeh

10 de jul. de 2014

This was the most pleasant new car buying experience that I've ever had. Salesman Stephen Lane was most helpful in finding the best deal possible in meeting our needs and staying within a realistic budget. He offered us alternatives in cars and financing that would fit our requirements.

Perez

7 de jul. de 2014

Just want to give an honest commendation to David Garcia in Repair Service. I took my truck in for a one day repair but things got complicated. David kept updated with the progress of the repairs & offered me a rental. My truck was repaired in a timely manner. Thank you very much,

Scott Sandoval

6 de jul. de 2014

Ociel Valentinez was fantastic! Very knowledgable ! Will definitely ask for him again!

Dona

28 de jun. de 2014

David Garcia, is very honest, helpful, and prompt. I would not hesitate to take my old 02 Durango to him any time for service. He even goes beyond what is expected from a service specialist. Sincerely, Dona Christensen

Esther Hobayan and Family

24 de jun. de 2014

I'm writing this review about the wonderful experience my family and I had purchasing our new 2014 Dodge Challenger and about the excellent customer service we received from our salesperson Christian Rincon. The first impression you get when you drive on their lot is that they are ready and waiting to assist you in any way that they can and make you feel as comfortable as possible. Christian went above and beyond in helping us come to a decision about our purchase by answering all of our questions regarding the car we were most interested in. He was completely thorough and had so much knowledge about the Dodge Challengers inside and out that by the time we test drove the car we were pretty sure it was the one. We also had the pleasure of working with Assistant Manager Abel Chemsi who helped us finalize everything and he was absolutely professional as well. He and Christian work well as a team and don't waste anytime getting you through the process quickly and all the while still giving you outstanding customer service. After our purchase Christian had the car ready and waiting for us as we exited the finance department. The car was cleaned and looked beautiful. We were very happy with how smooth everything went. I highly recommend Christian Rincon, Abel Chemsi, Bennett Owen and the whole team at Carl Burger Dodge Chrysler Jeep RAM World in La Mesa because they really know how to treat their customers from start to finish.

Greg M

17 de jun. de 2014

I had an excellent experience with the 60K service for my Dodge Caravan. Ociel the service rep was polite and professional.

MadMan

6 de jun. de 2014

Every one at Carl Burgers handled everything with ease. Was in and out in record tine, Thanks Julio!

Antoinette Turner

4 de jun. de 2014

My husband and I just brought a Charger and a Durango. Our Salesman were Al and Daried Boyk. They gave us great service. My 2 daughters and brother will be coming in to get a car. The purchase and process was very smooth. All the the empolyees there are very friendly and I invited to their customer appreciation day. This is top of the line service.

jcruzersd

30 de may. de 2014

My sales rep Breen Gaughan did an absolutely great job in working to find me the specific Jeep I was in the market for. His consultative approach and genuine concern with meeting my buying needs made this Jeep buying experience much better than expected. Having purchased many new vehicles over the years, and from different local dealerships, buying my Rubicon from Breen and Carl Burger Dodge was a pleasure. He made me feel like an extended member of the Burger family. Mrs. Burger, youre lucky to have him as a member of your team and I would highly recommend buying a vehicle from Breen & your store.

Janet

29 de may. de 2014

Working wih Ociel Valentinez and his team of repair/service people was a good experience.

Roxy

13 de may. de 2014

My purchase of a 2014 100 anniversary Challenger was surprisingly pleasant. Troy Baldwin was an awesome low pressure salesman. He was extremely helpful, kind, likeable, and easy going. To make the transaction quicker, while we were finishing up with the finance manager, Troy had moved everything out of my trade in (car seats, personal items, etc) and set them up in my new car. He went out of his way to make the purchase a pleasant one. Of course, negotiations are the worst part of buying a new car, but I did my research and can't complain. I was pleased overall and am loving my new car.

GCEcoDiesel

5 de may. de 2014

This is my second Grand Cherokee I have purchased from Joe in 1.5 years. My brother also bought 2 cars from him. Great team, and very easy to work with. Don't leave these guys out of your decision set when purchasing a new Jeep/Dodge/Chrysler/RAM. Worth the drive, even if you're downtown like me.

Cindy Anderson

25 de abr. de 2014

I had an excellent experience with the service and recall for my Jeep Cherokee. Matt the service rep was polite and professional. The service done on my Jeep was completed in the time as promised. Thank you!

Tasia moulton

24 de abr. de 2014

This was my first time bringing my car into carl burger service department .David Garcia went above and beyond. He was friendly, professional and easy going. He left my mind at ease knowing that they can take care of the issues that I had with my vehicle. Great customer service is hard to come by now a days, David gets 5 stars in my book. Thank again!!!! Oh and my car came out looking better than it did going in.

Andre Broutin

14 de abr. de 2014

Andre was friendly, personable, knowledgeable, just a pleasure to deal with. He made my time there easy and actually fun...as fun as getting repairs done can be. I enjoyed working with him. We had great conversation while waiting for my repairs and he even set me up in a rental vehicle so I could get my errands done. He kept me up to date on my repairs and notified as soon as they were done. If I ever need to go back, which I am sure I will eventually, I will always make sure to got o him. I am very please with his service.

Deana Knapp

26 de mar. de 2014

The representatives at Carl Burgers did not stick to anything they promised, raised the price of a car, furthermore, were very unprofessional. Do not under any circumstances visit this dealership - biggest mistake!!!

Joe Shirley

22 de mar. de 2014

Great experience with repairs to my 2010 Jeep Liberty! Excellent service from the Service Manager (Chris Levin) and Service Advisor (Matt Williams). Since I was from out-of-town, the repairs needed to be made while I waited. They far exceeded my expectations in getting the car repairs completed! Cost of the repairs was very competitive and efficient. Very courteous and professional staff.

MomX's3

21 de mar. de 2014

I just purchased a 2014 Dodge Avenger from Carl Burger Dodge, David Hall was the sales representative that worked with me. I could NOT have asked for a better salesman to work with. He kept me apprised of how the deal was going from start to finish. He listened to what type of car I was looking for, what extras were important and not important to me. I always felt at ease and never pressured. I also have to say that finance managers there are extremely helpful and really try to help you find the best possible deal. Thank you Carl Burger Dodge!!

Claudette

18 de mar. de 2014

Matthew Clark was very helpful, polite and courteous. Even though I came in for an oil change,he was also very informative about other issues on my car as well.....GREAT CUSTOMER SERVICE!!!!

Jean-Jacques Bellier

9 de mar. de 2014

Metthew was very helpful and reminded me that I bought an oil package (I had forgotten).

Terry "Realtor"

27 de feb. de 2014

Ociel Valentinez was my service advisor he was great and everything was done correct and on time.

Astro baseball fan

23 de feb. de 2014

Just wanted to make sure I commended Andre Brourin for his excellent customer service on Friday, February 21. My son is a professional ball player and he was leaving for spring Training the following morning. We had neglected to get his recall done on his 2011 Dodge Charger and to try to get this done the day before he was leaving didn't seem possible. We went to the service drive and Andre got his car in and out in a matter of a couple hours and also had his car washed! Andre knew we had a busy day of errands and we were so pleased with his professional manner and his attention to our needs. Thanks,

Don D

20 de feb. de 2014

Andre Broutin is an excellent service adviser, treats my car as if it were his own, A pleasure to do buisnes with.

Mrs. Vicarage

17 de feb. de 2014

I was looking for a very specific used car, and a qualified one popped up on the Internet at Carl Burger's. This was not the first place I had thought to look. In fact, I don't know if it every would have crossed my mind, unprompted. And I was very surprised. I drove away in a new (to me) Mazda MX-5. It's a beauty, and had only 33,000 miles. Exactly what I was looking for.The physical plant of the dealership is very big, and you drive onto the lot and get stopped at a little hut that reminded me of guard stations you see in old WWII movies. You are assigned a salesperson from the moment you park your car; guess that's how they rotate "ups." Anyway, we got Cameron Mahoozi, and he was a treat to work with. Cameron was totally sincere as we walked across the lot, looking for the car we had seen online. Once we found it, he said, several times, that he wasn't really familiar with this particular model. I completely respect a person who is not afraid to say that he doesn't have all the answers to every single question. But boy,Cameron made a point to find out all the answers! Which was great. He was not pushy, was very accommodating, and treated us as if we were guests in his own home. While he did use the assumptive close, that was fine, because I wanted the car, and I was able to afford it. Bennett, the finance guy, was equally pleasant to work with. He was jovial and lighthearted about a lot of details that can be mundane and boring. And when I didn't understand something he was very patient about explaining it again. My one disappointment was that I didn't get more for my trade in, but it was a 1996 car with 205,000 miles on it. And the trade in guy did manage to get me a little more. . . I understand the situation, and that was clearly not enough reason for me not to buy the car I did. Overall, it was remarkably painless, and since I hadn't bought a car for 15 years, that was a happy thing!

Della51

13 de feb. de 2014

Everyone there was very considerate and thoughtful. They listened to my needs both in the type of car I wanted and the payment. Everything was handled smoothly and in a timely manner. I would recommended this dealership to my family and friends.

Gordon Robetson

29 de ene. de 2014

Called early on and confirmed truck and negotiated price before I even went to dealership . I live about 4 hours away and they offered to pick me up at the Amtrak train station . Got on train early Sunday AM , got to San Diego about 12:35 ,test drove truck , signed paper work and were on our way in a about 1.5 hrs ! Everybody was helpful and nice , and the train ride on board the Pacific Surfliner can't be beat !

Cezar

28 de ene. de 2014

i talked to Gibson over the phone before went to buy an new car , he was so friendly an helpful , not like the other dealers people you guys are very good , highly recommended

Ron

24 de ene. de 2014

I was looking for a used car and happened to run by their dealership to see what they had in stock. To my surprise, they had what I was looking for and the price was better than I expected. Actually, the car was better than I expected as well. Low mileage and a super low price to go with it. There was no pressure to purchase the car and the sales staff was very responsive to my needs. In a nut shell, I would recommend this dealership and keep them in mind when I am in the market for another car.

LARRY GEERDES

20 de ene. de 2014

I came in for a recall software update to my 2005 Grand Cherokee Limited and they got me out in 45 min. while I waited.

Chris Woodard

21 de oct. de 2013

Purchased a 2013 Dodge Dart GT. It was probably one of the easiest and better experiences I have had at a dealership. I mean, I always hate the negotiating part, but they worked with me and never acted as if I were crazy in my expectations. They also treated me as a valued customer that they were glad to have. Steve was great. Glad I purchased my car from here.

Terry and Janis R.

14 de oct. de 2013

I was personally ushered though my car buying experience by Sonny. The process was quick and painless. Sonny took care of all of our concerns. In addition, the financing was fast and efficient by Wes. thank you both, my wife and I love our new Chrysler Town and Country minivan.

Very unhappy customer

12 de oct. de 2013

The worst car buying experience I have ever had. Due to there negligence I ended up driving down to the dealership 3 times in one day to make this deal work. Keeping in mind I live approx 40 miles away one way. The vehicle I bought had no gas when I took it home and repairs that were promised to be fixed were not. Not to mention we were robbed for our trade in. Poor customer service and when we tried to negotiate were told there where other people wanting our vehicle and they didn't need our business. The arrogance and attitude was unreal. I would never recommend Carl burger dodge to anyone and will make sure to inform anyone on this dissatisfying experience.

JohnNavy

11 de oct. de 2013

unlike another dealer I had gone to today (Rancho). Carl Burger was prompt and willing to help me get into the car I wanted. Tony and Wes were able to answer all my questions and help me with financing. I'm in the military and they treated me amazingly. I have nothing bad to say about Carl Burger and their staff. My only problem is i don't buy cars enough to enjoy them and their service. Thanks again Tony and Wes...and the regional manager for helping me and my family out.

Unhappy

27 de sep. de 2013

I would Never. Buy a car from this company again. EVER. Complete: FAIL in ALL regards. Even if it was the lowest priced car anywhere. I could write a book, about what they did wrong. I'm not going to get into the details, because, as I mentioned-it would take a book! I thought long and hard, about this review, because I don't believe, I've ever given a one star rating to anyone, EVER. But. If there is a company that deserves a 1 star rating-You've just found it. As a whole- over the last 5 days whilst I've been dealing with these people, it's been quite the nightmare. My advise? Do not buy a car from this company. EVER. Well, unless, you enjoy being jerked around by EVERYONE, including their stupid telephone system (which keeps telling you, that you are being monitored for quality assurance over and over again. Then disconnecting you over and over again. Hello?) That should give you a heads up. Honestly. The absolutely, WORST car buying experience of my entire life! I'm 59 years old, and I've bought a LOT of cars! Yup, upon re-review. I would NEVER buy a car from this group, EVER again. Additionally, I would never send anyone to this dealership as a referral. EVER. Lucky, for them, I don't have the time to write a book, right now. IMO

Leticia

25 de sep. de 2013

Norma Dobel made things right for me after my used car purchased was delivered dirty and with no gas, she took time out of her busy schedule and had my used car detailed and she personally drove the car to a gas station and filled up. Thank you Norma.

cheated

12 de ago. de 2013

it's been 6 weeks since we traded in ajeep for a new one. they have yet to pay off the trade-in. they say they mailed pay off to wrong address...chrysler motor corp..isn't this done electronically? we've made one extra car payment on the trade in and another one is due in 2 days. we don't know what else to do..next step is to see attorney and file breach of contract....

Michelle DeAngelo

1 de ago. de 2013

We had a fantastic experience buying our 2013 Dodge Journey. The Carl Burger team was both caring and professional. Joseph Geitani went above and beyond to make us happy. We walked into the dealership just to see what we might qualify for in a "certified used" vehicle. Our '98 Chrysler minivan had over 233,000 miles and was monthly needing repairs, so we knew it was time for something more reliable. I still felt we needed a 7-passenger, but my husband wanted me out of a minivan, and after some research, I was hoping to look at the Journey. They only had a 5-passenger Journey left on the lot and it was a few years old, and didn't have a V6 (another wish of my husband's). Gary and Barret searched the entire city and found the perfect ride for us. Joseph ran across town to get it and Chris zipped through the paperwork quickly and efficiently. Thank you, Carl Burger Dodge...We LOVE our new Dodge Journey!!!

SoCal

1 de jul. de 2013

High pressure sales on used car. they tried to drag out the process - wear us down? Walked out without purchasing. Over crowded lot makes parking near the showroom difficult.

LilMama

12 de may. de 2013

I would highly recommend this dealership. Twan, Troy, John, Fernando and Gary went out of their ay to get us an amazing price on our new luxury ride. I'm certain no one can beat Carl Burgers prices. I would tell all my friends and family to go there. This was such a great experience. Car buying is such a pleasure at this dealership! I was so impressed with the customer service. Thank you guys!!!

JKellerSD

28 de feb. de 2013

I hadn't planned on buying a new car, but when nick Dreyfus brought that beautiful yellow Dodge Charger Super Bee car to our Mopar Meeting, I sat up and took notice. So it's all his fault that I ended up finding and buying a car. We looked at and drove the Super Bee the very next day and the big 392 HEMI was too much power for my taste. I took the car down the freeway and hit the gas and the car pinned me to my seat and scared the heck out of me. I was totally unprepared for such awesome power. then Sonny drove up in a wild looking black MOPAR '11 Charger with a bright stripe and that's what I ended up buying. So that's all Sonny's Fault. Then we met with Chris to pay for the car and he walked us through the bill of sale and all the and all the tons of paperwork, and then he sold us the lifetime maximum warranty coverage which is a must for these very high tech cars these days. These guys are good at what they do. They answered all our questions, and we had a bunch of them, believe me. These cars are so complex that you need a "team" to help you figure out how to even start the car! This six cylinder girl has now been bumped up into the high tech, 5.7 HEMI world. My new car is a beautiful MOPAR and I've already named it "Nightrider."

Military Combat-Veteran

12 de feb. de 2013

Military combat-veteran here. My Jeep (Betsy) was totaled so I came to Carl Burgers Dodge Chrysler Jeep RAM World today after work hoping and wishing to buy this flawless-motored, sexy candy-red, black-wheeled Mustang GT today. Joe Perkins got me the key and off we went. Cool guy. Totally relaxed ride, just got to feel the car. Loved it, named her Jolene and wanted it in my driveway that same night. However, I was nervous of being turned away. After all, I didn't have perfect credit, it was a 2010 fully loaded GT Mustang, and I had to have reasonable payments. Joe Perkins, Fernando Vidana, and Bennett Owen got it done and even more. 3 year bumper-bumper warranty plus lowered my payments more than what I had asked for! Impressive team. Always hustled and moved with a sense of purpose. As long as I stay in San Diego Carl Burgers has my business. Thanks guys, Jolene can't wait to pick up her first date!

JM from Paradise

30 de ene. de 2013

I had a great experience. I could not find the truck or the deal I wanted in Northern California. I found Carl Burger on line in my truck search and Gerald answered the phone when I called. He not only had the truck I was looking for he put the deal together over the phone and I gave him a deposit over the phone. Not only that he even picked me up at the airport on his day off and delivered the car at the dealership. Chris the finance manager was great to work with also of course I paid cash-cash, so it was a pretty easy deal. I can guaranteed that I wouldn't be driving a new Ram truck if it wasn't for Gerald and this dealership.

Ticosinger

20 de dic. de 2012

I was contacted by the Internet Manager after my initial request for information on the 2013 Dodge Dart SXT that I had picked out on Cars.com. We were to meet at 0900 on Saturday at the dealership. I was there on time, but this person was not. However, Javier stepped up to the plate and showed me the car, let me test drive it, and set up the financing. I was out of there with my new in 1 1/2 hours! I was very happy not only with my new car (which I absolutely love), but with the way I was treated and the fantastic deal I got. This place is great and I highly recommend it to anyone looking to get a Dodge, Chrysler, or Jeep.

bronco

24 de nov. de 2012

Jerry was very helpful to us with answering all our questions and was pleasent to talk to through the process.

Deb G

25 de oct. de 2012

I got an inkling to go to Carl burger just to look at cars because mine was on its last leg. When I arrived, a smiling face met me and introduced himself as Joe. We talked a bit and I explained that I had just bought a large ticket item and my credit might be maxed. He suggested we run a check to see where we would be realistically. He ran the report and showed me some cars. Once I found a car I liked he introduced me to the manager, the finance guy and a few others. Chris was great. I even had hot chocolate while I waited my turn! Joe was really great too, he drove my car up to the window and put it on display for me to look at. Within a couple of hours I had gone from a curious lady to a new 2012 car owner. Everyone was cordial, reassuring, kind and professional. I had heard a good report about them before. I have never been more pleased and pleasantly surprised. They explained each step as the process moved forward and made me feel like I was a customer and not a "quota". If you have credit issues and concerns the key is to be prepared, honest and realistic when you are attempting to make any purchase. Help them to help you. I will recommend Carl Burgers to friends and family and hope whoever reads this will find the vehicle they need at Carl Burgers. Thanks guys :)

cyndieeylouwho

23 de oct. de 2012

Eric B and Fernando made car buying so easy!!! They were both so friendly, informative and extremly customer oriented. Mike in Finance- wow, you blew my mind with the GREAT interest rate you were able to get for me!!! Hands down, THE best dealership in CA!!! THANK YOU THANK YOU THANK YOU!

Glen R

18 de oct. de 2012

Great experience overall. I sent an email asking for what I wanted, and within a week, I bought a 2012 Dodge Ram. Best car experience ever!

Noney

13 de oct. de 2012

Buying process was great but service dep. we're a little rude in honoring coupon

Mopar crazy

12 de oct. de 2012

The service dept is second to none. When we wanted to buy a car the salesman wouldn't give us a price just the payment amount. We wanted to pay cash.

ATLJan

30 de sep. de 2012

I've been looking for a Toyota Camry that fit my budget for the past few weeks, going so far as to even look at other dealerships out of state.My brother told me to call Jerry Moore at Carl Burger. Jerry just so happened to have a beautiful 2011 Camry SE V6 with low miles that he worked diligently to fit into my budget.Thank you Jerry. If anyone gets around to reading this review, GO SEE JERRY!

Morgan Reaves

30 de sep. de 2012

The customer service and quality of this facility was outstanding. The salesmen were able to answer all of our questions plus many more we had not thought of. I got the car I was wanting and am very satisfied with the price I am walking away with. Great overall experience. Dave Hall and Jerry Moore were so great to work with. Very informative and prfessional but wonderful personalities as well. They made us very comfortable.

molliedawgg

25 de sep. de 2012

Jerry Moore and his managers (John and J.J.) really went out of their way to make the car-buying process easy for me. The whole process was pressure-free, hassle-free and they got me an interest rate that was out of this world. I'd recommend Jerry in a heartbeat!

kidkaffen

21 de sep. de 2012

I would just like to post about my experience with the service department at Carl Burger Dodge. Day 1: I take My 2004 Dodge Dakota that is getting errors for the MAP and camshaft sensor. I was told that the problem was that the computer needs to be reflashed and the MAP sensor was bad. So I let them reflash my PCM and got a new MAP sensor from the auto parts store. I drove it 5 miles to my house and it still has the same codes for the camshaft sensors. So I take it back to the service department. Day 2: I was then told that the sensors for my cam and crankshaft have to be factory ones. And that this may still not fix it. Now I can tell that they are just guessing on what is wrong with it and want me to put MY MONEY up for their guesses. So I buy the factory sensor and install them myself. I still get codes for the camshaft sensor. So I take it back again. Day 3: When I take it back this time the service advisor that has been helping me states that he cannot keep IAGNOSING MY TRUCK FOR FREE So I guess that DIAGNOSING a problem on a vehicle at Carla Burger Dodge means e will just guess what is wrong and have the costumer start replacing parts at their cost until the right part gets replaced Day 4: I get a call from them telling me that now they THINK it is the PCM but it might be something else. So they want me to pay them to replace my computer at a cost of $700 for the part and $200 for the install. And this still may not be the problem. I thought that taking a vehicle to the SUBJECT MATTER EXPERTS would get my truck running. Instead of experts, I think Carl Burger Dodge has SUBJECT MATTER GUESSERS. If I would have known they were just going to charge me for changing out parts to see what the problem was I would have never taken it to them. I have only owned two vehicles in my life and I have bought both of them from Carl Burger Dodge. I am writing this as a warning to anyone. DO NOT TAKE YOUR VEHICLES HERE TO GET FIXED. Any mechanic can start swapping part in a car to see if the problem gets fixed and in that case, you do not have to take it here.

Dan & Janet

11 de sep. de 2012

Jeff T was willing to work with me on price, while other area dealers were inflexible (one wouldn't even go below MSRP). Chris S was low-pressure and did a great job of explaining all the options available. Overall, easily the best buying experience I've ever had !

Charger

14 de ago. de 2012

I bought a new 2012 Charger from Carl Burger Dodge..I have to say the sales men are great, not pushy They let you look and answer your questions. I had a great experiance buying my first new car from them. Unfortunetly my car was hit 4 months later. Had the car taken to their collision center for the repairs, I did not Want to rush or be pushy with them, I wanted them to fix the car right..7 weeks later I get my car back. Still had damage..I was very angry with them, I went back 08/13/2012 to speak with Kyle the GM.. I have to say I was impressed. He took the time to hear what I had to say. He offered a resolution to my satisfaction. I had the option to fix the car or to trade it in. I choose to trade it in and got a great deal. They valued me as a customer and it showed. I want to thank Gibbson The sales men who worked very hard to get me off the lot in time for my appointment. He was very knowledgeable about the product and its features. He was running back and forth on a very hot day Thanks for all you did. Thanks to Michelle in finance she had the paper work ready no hold ups...In all Carl Burger Is a place I would recomend...Thanks Again For all the hard work you all did. Angry Customer 2012 now Happy Customer 2012...

charger

6 de ago. de 2012

I bought a 2012 Charger my 1st new car from Carl Burger. The sales men was not pushy at all..I was happy with my purhase. Unfortunetly my car was hit 4 months later. Took the car back to dealer, because I felt I could trust them and I wanted the car fixed right. I did not keep pushing them to finish, I let take there time..I got my car back after 7 weeks..I was givin the paper work showing the repairs were done, the alighnment was done to specs. Took car home only to hear a noise in the rear. Took car back next day, talked to Dave, he said it might be the new brakes to drive it for a few days..not comfortable with that I took it for a second opinion. Sure enough the repairs were not done right, still was bent on both sides, alighment was not to specs could not be done in the condition it was in.. I contacted Dave and he kept assuring me the did the alingnment to specs showed me the paper with the specs...at that point I could not trust them..my car has been sitting for 5 months...not happy with them at all, I feel they commited a fraud. Now I'm trying to get rid of the car..I have all the paper work to prove it...

Calli

5 de ago. de 2012

In and out, help you find what you want. Family friendly and it gives that good friendly vibe the minute you walk in. I was In and out with what I wanted at a price I was looking for. Thanks to Travis, John, and Troy from Carl Burger's.

Chris

5 de ago. de 2012

Christian was great and Michelle in Finance saved the deal.

Softdelusion

31 de jul. de 2012

I came in with my boyfriend to see a car I saw on dealership website. Steve was great. The price was the same as in the website, thanks.

william

31 de jul. de 2012

I felt great about buying my truck here, Travis was great and wasnt to pushie . I will tell my friends about this place for sure!

lied too

27 de jul. de 2012

we called about a 2010 car, used. we told them we could come in after work. the salesman called us around 5:25 and would get the car ready for us, we said we were on the way. 10 min. later we got there. waited 20 min no salesman and now no car. they showed us other cars - no great deals to make up the lies lies lies.......

ricky bobby

25 de jul. de 2012

travis is a great sales person a lot of fun and makes car buying a pleasure

Richard

24 de jul. de 2012

My wife and I were shopping for used vehicals and I checked all Four Chrysler dealers in the San Diego area (Bob Baker, Balboa, Midway and Carl Burger) I previously purchased a Grand Carovan in Febuary from Midway and was pleased with thier service but Carl Burger exceeded my expectaions of all the other dealerships! I recieved excillent service from Christain, he went above and beyond his call of duty in the way he assisted us while purchasing the Grand Carovan (Including calling me on his days off!) After purchasing the Vehical we discovered a few minor glitches so I brought the Van back for service and Travis bent over backwards to help us better understand the U connect system. I was pleased with the overall service and follow-up even after the purchase to insure customer satisfaction. I highly recommend Carl Burger to anyone looking for a new or used vehical, And I really wanted to mention Travis and Christian because in my eyes they exsemplify the meaning of Customer service and follow-up.

Andy Garcia

23 de jul. de 2012

The attention was GREAT, from the beginning Christian was very attentive. The whole process was a great experience. I highly recommend this dealership ask for Christian, especially if you are preapproved through your bank. In and out the door in less than two hours.

Rubicon driver

19 de jul. de 2012

This week I purchased a pre-owned, dealer certified 2011 Jeep Wrangler Unlimited (JK) from Carl Burger Chrysler/Jeep in La Mesa, CA. Although a new vehicle purchase was long overdue, I had no intention of buying a car that day but was there to look at and discuss some of the Jeeps features in person. As this is a review I must be honest, my initial interaction with one of the salesmen was not the best and ended abruptly when I explained I was just starting my new car search and had a few technical questions. In hindsight I'm glad that salesman did not consider me a perspective buyer as it created an opportunity for Travis L. a young, personable and motivated guy who happily entertained every question I had. Travis admitted he was new to the dealership but already had a good product knowledge base and a genuine enthusiasm and belief in the various car lines Carl Burger sells, namely Jeep. What Travis may have lacked in experience he more than made up for in attitude and willingness to provide answers to my questions or find an answer for me. I consider myself a somewhat tough consumer, Travis was able to turn my "just looking" trip to the dealer into a quick and enjoyable car buying experience. Through a combination of timing, the right vehicle and the right sales approach by Travis, Carl Burger Chrysler/Jeep has a satisfied new customer.

Love my Jeep

14 de jul. de 2012

Service Manager David Garcia has always given me great service. He is attentive, pleasant and makes sure my Jeep stays healthy. This is why I keep coming back.

Grandpa

13 de jul. de 2012

Excellent service. Service advisor David Garcia has always been very helpful and efficient. I have 3 Jeep vehicles and have always had them serviced at Carl Burgers facility.This has included normal service to a new engine for a 1991 Wrangler. David Gracia is one of the reasons I continue to bring my vehicles to Carl Burgers. I just purchased a Dodge Dakota and will bring it to Car Burgers for service.

NinaV

13 de jul. de 2012

From the moment you drop off your car, you know you can trust these workers. Amazing customer service! There was a long wait though, but the waiting room is very comfortable with available amenities. Mr. David Garcia was very helpful in explaining everything in detail to me. Thank you ladies and gentlemen of Carl Burgers!

Regiftgal

12 de jul. de 2012

Excellent service from Service rep Shawn!! He even washed my car himself :))) Honest reliable and integrity driven service w a smile. They also have a shuttle to get you to and from the dealership. A++++++++++++++++++++++

Good ol Saint Nick

8 de jul. de 2012

I had a great experience at Carl Burger. I was kind of in the market but I wanted to find that perfect deal. Carl Burger really worked with me on my trade in and I got a great deal, decent financing and excellent customer service. Travis and John were fantastic to work with and I will definitely be going back to them on my next purchase. I will definitely be recommending Carl Burger and Travis to anyone I know who is looking for a new or used vehicle.

Jenn31683

6 de jul. de 2012

After spending most of our 4th of July at another dealership and being treated the way I have come to expect from car dealers, we decided to leave and make the trip over to Carl Burger in La Mesa. It was the last thing we wanted to do after getting the run around all day but I am so glad we stopped in! This was hands down the best expreience we have EVER had buying a vehicle. We got a new Chrysler Town & Country. Mike our salesman was super knowledgeable, personable, and very pleasant to be around. The Sales Manager (unfortunately I forgot his name) was a straight shooter and when we told him where we needed our payments to be he made it happen. My husband and I appreciated not playing the back and forth game. That showed that they recognized our time was valuable and really valued our business. I would most deinitely reccomend this dealership to anyone who is looking for a vehicle. Everyone that we encountered seemed geniuinely happy to be there (even though it was a holiday!)

Jeep Enthusiast

2 de jul. de 2012

Purchased a used 2006 Nissan Frontier from this dealership. Travis Lemieux was our salesman and provided us with excellent service from the minute we arrived. We are very happy with our truck and will not hesitate to return to Carl Burger.

JSRedWriter

1 de jul. de 2012

I didn't really need a new car. I was happy with my car. It got me around. Got the job done. When I went to see Carl Burger, I was just going to look- I didn't want to buy new gadgets. I loved my old car and didn't need them- just wanted a better interest rate. I insisted on it. Wes and Christian tried to show me a car with even better features like BlueTooth and Touch Screen- didn't want them- I hate to say, I was even a little rude. They tried to show me a car in black. My husband hated the color. Dark cars are too hard to clean... after a lot of patient explaining and reasoning- they just spoke the truth. What they were offering was an even better deal- better features for a better price then what I paid for my old one. So I got in and took the black one for a test drive... and then I didn't want to get out. Even loved the color- They knew what I was looking for- just had to get me to see what a great deal they had for me. To sweeten the deal, they threw in some extra car washes which made my husband happy. My husband is going to need a new truck in the Fall and we're not trusting anyone but the people at Carl Burger (especially Wes, Christian and Michelle) They listened and saw what I wanted before I knew myself.

A happy new car owner

30 de jun. de 2012

the wife and I were looking to get a new durango,upon arrival we were greeted by Travis Lemieux.He was very professional. and he found the one we wanted and helped us get in and drive off in a new vehicle.

jhendricks

30 de jun. de 2012

I was having a hard time finding at good truck and someone that could answer my questions about the Cummins. Thankfully, I found Eric Ball at Carl Burger Dodge. Eric really knows his stuff and thanks to his help I found the truck that I have always wanted. This will probably be my last truck purchase and I am so grateful that I found it at Carl Burger Dodge.

Abdol

29 de jun. de 2012

I moved to United States 14 months ago. I have never owned American car before,thus I was worry! I took advise of few of my friends and went to Carl Burger Dodge. I was greated by gentelman name Cameron... he is been there for long time... he was real cool and showed me Dodge Avanger and a Chrysler 200. I loved Avanger... great car, great price... It's been a month and I love my car! Thanks to everyone at Carl Burger, now I have very different view when it come to American car:)

#HappyOwner

26 de may. de 2012

This dealership was awesome from start to finish! I love my car and highly recommend these guys. Courteous staff who made the process seamless. I've bought a ton of cars in my lifetime but I must say this was by far the best experience ever! 5 stars all the way!!

Steeler Fan

23 de may. de 2012

After researching the new Grand Cherokee, finally decided to buy one. Living in Riverside, we had many dealerships to choose from. Having an unpleasant experience at our local dealerships, I went on line and found the exact vehicle we wanted on Carl Burger's website. We called and spoke with Lou Sigur and set up an appointment with him. When we arrived, Lou had the vehicle ready for us. Lou was very professional and knowledgeable. The whole experience was very smooth from start to finish, Chris in finance was also great. As we were preparing to leave, Kyle Nyswonger the general manager came out to thank us for our purchase, after speaking with him , it is obvious that customer satifaction is very important to him. This was by far the best car buying experience ever.

Dennis E

18 de may. de 2012

I needed a car and to deal with people I trust. Kyle Nyswonger and his team were professional, caring and took the time to show me the car that I needed for my ex-Husband who wanted a vehicle. I did the research and brought him down to purchase a new Chrysler 200 - the car is perfect for him and we love all of the benefits of being a part of the Carl Burger family. I would recommend this dealership to everyone who is in need of a car and being given the best service possible! I LOVE the team at Carl Burger!

djport

26 de abr. de 2012

My husband and I had been shopping for months. We pulled onto the lot on a sunday just looking and seeing what they had. TWAN AMIN came up to us. We told him what we were looking for and he actually knew about diesels and didnt try to deter us he helped us get what we were looking for. He was honest and upfront. However the dealership said the vehicle was certified and it had problems, but the dealership made it write and fixed our vehicle. They also got us a rental car while it was being repaired. They got it in ASAP.

Really Happy Customer

29 de mar. de 2012

From the moment I stepped onto the lot, right through to driving away after purchase, this was simply the best car shopping/buying experience that I have ever had, and that covers a lot of cars. Javier greeted me and listened to every word as I described why I was there-both what I wanted and what I did not want. He helped me every step of the way and was most professional and at the same time very personal. Bennett dispelled my belief (and fear) that all sales managers were a negative force that must be dealt with in order to buy a car, and I was really grateful to have such a great experience doing business with him. He sealed a deal that I was already interested in by just being awesome, informative and not pressuring me at all. Both Chris in Service and Chris in Finance very quickly confirmed that I had made a great decision in buying my car by being helpful, friendly and professional beyond compare. Every interaction that I had at Carl Burgers right up through Carmen was really enjoyable. Great A+ customer service. I am extremely happy and I look forward to my next purchase. Thanks to each and every one of you. I am so pleased to have joined your team as a happy customer. I'll be back soon, there is no reason to look elsewhere.

bygonemel

22 de mar. de 2012

The dealership tried to use a leed-in vehicle, one that is not really forsale but a come-on to get me into dealership. When I worked out all the detail about purchase, that day, I was told "Sorry its been sold" and we have no more for even close to that price. I went up to Huntington Beach Jeep, and got what I wanted, for the price I wanted and was able to choice the vehicle between several vehicles. This dealership is a waste of your time and effort. Look outside of San Diego, it is worth your time.