msmith

9 de feb. de 2013

In my experience carmax is not where i will ever go to get another car ever in my life! The costomer service was great but the car my husband and i bought Ended up being in the carmax repair shop a day after their money back gaurantee.. So thereforw we ended up having to keep the car.. we got it fixed. Ended up bringing the car back to the shop for the same reason We got it fixed yet again and we were told that there would be no further problems But several repairs later we are now sitting in a parking lot Waiting on a tow truck to tow our car to "Carmax"" .

Chris

1 de nov. de 2011

Pros: Good clean facility, many choices, flexible hours, professional staff. Cons: Vehicles considerably overpriced--many times more than the dealer, trade in vehicles considerably underpriced. For instance, the Mercedes Benz S500 that I wanted was priced $2200 more than the local dealer and they offered me $17000 for my vehicle which I sold two days later for $25000. For those reasons, this is a good place to research different types of vehicles but buy only after checking at a local dealer.

Value Buyer

24 de jul. de 2011

Having previously purchased (2) used vehicles from CarMax in the past, as well as having warranty work done, I believe I can offer a fair assessment of Carmax. Pros: Large inventory, no haggle pricing, financing for all credit worthy levels, vehicles purchased (non ValueMax) were in good condition, clean facilities Cons: Over past several years, prices are MUCH higher than comparable vehicles at reputable dealerships. In almost all cases, if you do your research, you can find lower pricing for vehicles in the same year, same condition, and yet have much lower mileage. CarMax uses "market based pricing" which is an attempt to justify overcharging customers. Warranty work required not always completed in a timely fashion or done right the first time. My previous experiences resulted in test driving vehicle after repair and having to leave vehicle because it wasn't repaired properly.