Dave

10 de dic. de 2015

I had an appointment at the Sanford Carmax at 10 a.m. to have my truck appraised. I received confirmation from an associate that he would be there. When I got to the dealership at exactly 10 a.m. I was told, "Sorry, XXXX is not here yet. He should be here 'soon.' " I told the attendant that I was there for a an appraisal and that I had an appointment and he responded, "Oh, I am sorry. We have no buyers here now. It will be at least 15-20 minutes until they could start the process." . . . So let me get this straight: I drove all the way from Oviedo to make my appointment, and when I get there neither my representative nor my "buyer" is there to do what they said they would??? The only thing the attendant would offer was, "You can leave the vehicle with us, or come back later." All the while there are 5-10 associates just standing around doing nothing. Poor. Awful.

Ryan

25 de sep. de 2015

Came in there on Thursday September 24th at 2:30 pm with my old clunker to get appraised and to purchase a used car. Was expecting to be a very long process, but was out by 5;30 with a smile. My car dealer was Greg, who was overly friendly and was patient with my decisions. He did a really good job showing me what I was looking for, price wise, and what was best for my liking. I wound up getting a solid deal on a 2012 Chevy Cruze. Carmax is very customer friendly, and very efficient with a nice variety of vehicles. Glad I went here to get my car.

JJ

17 de oct. de 2014

Paid cash for a 2007 Explorer. Price was good. New tires and battery. After the test drive, the whole buying process only took 20 minutes. As I did not trade in a vehicle I was stuck there with 2 cars. They had someone follow me home in my new car so I could get both home without having to pay for a cab. Top notch. Dane was excellent.