Lymar D

31 de may. de 2014

Friendly dealer, Tony O, that was willing to work with my wife and I on the price point we had set before we started the car shopping process. Didn't feel like I was being hustled or mislead the dealer found out what kind of vehicle we were looking for and found a vehicle that fit our needs. Great experience overall.

marian s smith

30 de may. de 2014

everyone was courteous. i really enjoyed that we were able to barter to meet my needs.

JULIUS

30 de may. de 2014

HELPFUL STAFF, MOVED THINGS WITH A SENCE OF URGENCY AND MADE ME A GOOD DEAL. WOULD RECOMEND TO ANYONE LOOKING FOR A NICE CAR.

MILUSKA

29 de may. de 2014

WELL I LIKE THE CHEVY CRU.. AT FIRTS BUT NUTHING I CAN DO I TAKE WHAT I CAN GET LOL.. NIVE SERVISE THANK YOU...

Madison

29 de may. de 2014

They were ggggreat like tony the tiger. We came in a got a first time buyers'r program. It was so easy. We would recommend Cars R Us to anyone who need a nice car!!!

Shawnte

28 de may. de 2014

Very helpful, will purchase from this dealership again. Made the experience pleasant.

Jessica Ramirez

27 de may. de 2014

It was awesome the people are super nice and are willing to work out a good price!!!!

DENNIS

27 de may. de 2014

FOUND THE TRUCK ON CL SO CAME DOWN HERE AND AWESOME BUYING EXPERIENCE!!! GOT A GREAT DEAL ON THE TRUCK. GREAT SALES STAFF AND AWESOME MANAGMENT TEAM.

MIERRA WARREN

27 de may. de 2014

GREAT SERVICE, VERY HELPFUL, HONEST AND DETERMINED SELLERS. THEY WERE ALL SO TRUSTWORTHY AND CARING. REALLY MEET MY NEEDS.

Tyler

24 de may. de 2014

Costumer service was great, Natalie and Jerry H. were very helpful. I'm 100% satisfied with the deal I made with them.

Hollywood

24 de may. de 2014

Great selection, very willing to work with you. Drove home same day!

Mr. Sukrachan

24 de may. de 2014

Got a great deal on 2008 Chevy Impala. They help me with my trade in. Everything was really easy and I had no drivers license and they still got me done. I would recommend this dealer to anyone. AWESOME!!!

Dalena Summers

23 de may. de 2014

Natalie was a very helpful sales man she was very professional and had a great sense of humor and could relate to me and Tony was great as well.

Anthony

22 de may. de 2014

We have been to multiple dealerships and got the run around. We should of come to Cars R Us first. Our salesman Tony O. was awesome, he was very honest and very helpful. I would recommend him to anyone and we will be back in the future. You cant find honest salesmen like these now a days. I am glad we decided to stop here to get our first car. Thank you Tony! From a very appreciative customer.

J & G Deleon

20 de may. de 2014

We had an easy and painless process with Tony Oushan. Compared to other places like GT Auto, who leave a bad taste in your mouth. Looking forward for everything becoming finalized with the banks. Meanwhile our needs were met and payment is good for us. Give them a shot, they do try and are realistic with prices and payments.

Helping my college student buy a car

17 de may. de 2014

Some used car dealerships are smelly and unpleasant to be inside. This one was clean, modern, bright and relaxed atmosphere.

Whitney Ziegler

17 de may. de 2014

Tony Oushan was a great car salesman. he helped alot on my first time buying car. great deals! could not have went to a better place for my first car.

rebecca waitt

16 de may. de 2014

hay i went to buy cars other places and got turned down i talked to tony oushan he was very great sales man and he did a great job he sold me a car awesome he was

Jean M.

16 de may. de 2014

This dealership was a rocky start. We traded in a vehicle and was given another late Friday night and my husband and I had to make a quick decision that night because they we closing and my daughter was with me and she was getting exhausted. So we drove the SUV and found out some problems but went in the following day and told them about our concerns and spoke with other people in the business but wanted to speak with Tony Oushan instead because he seemed real genuine and understanding within the first process. I highly recommend seeing Tony O. if you are looking for a car salesman. He will listen to your needs and help you out with anything you may need. Of course you may have to meet him half way ;).

Consumer B. Javier

16 de may. de 2014

In my previous review, my intentions weren't to hurt this business in anyway. Nor hurt anyone in the process ,this is business not personal. During our first experience, there were many factors that contributed to the emotions that was displayed during the initial interaction. I failed to give them that opportunity simply because of the exhaustion and stress. Nonetheless, our second experience was better. A lot better! Despite the stigma attached to this company (with my regretful contribution to it), they went the extra mile to take care of my family and I where most places around the immediate area failed to do in the past. Tony Oushan is the epitome of an outstanding car dealer, salesman who possess the humanistic, conceptual and technical aptitude and skills needed with the potential to move higher in position. Not only has he listened to our needs, he empathized with us making this process as smooth and comfortable as possible. Should any future customers feel the need to speak with someone at this lot, I highly recommend Tony Oushan and endorse his skills, very exceptional. In addition, this lot is under new management and I can already tell an immediate difference in terms of customer service. I understand that it will take a few months, maybe a few years for the dust to settle however I am certain that if they keep up the great work, they will thrive. Although it took almost about 2 weeks, this establishment redeemed themselves.

JENNIFER TAYLOR

12 de may. de 2014

EVERYONE WAS VERY HELP FULL FRIENDLY AND TONY OUSHAN MADE IT SO I COULD DRIVE OFF THE LOT TODAY.

Shannon

11 de may. de 2014

Great Customer Service provided by Tony Oushan!! Convenient and speedy buying process. They were also able to work with my imperfect credit which was a huge plus.

HAPPY CUSTOMER

10 de may. de 2014

I WENT TO CARS R US TO HELP MY MOM TO GET A CAR THE PEOPLE WERE SO WELCOMING A YOUNG LADY GREETED US ,SHE ALSO SHOWED US A COUPLE CARS ,THEN SHE KINDLY WENT AND CALLED HER MANAGER WITH AN ACCENT WHICH WAS VERY HELPFUL ,AND TOGETHER FOUND US A GREAT CAR ,SINCE THEN AFTER I BOUGHT A CAR REFERRED THEM MY SISTER .I WOULD HIGHLY RECOMMEND TO OTHERS .

Brandon

10 de may. de 2014

I was greeted right when I pulled onto the lot. The Service was fast and painless.

Consumer B. Javier

4 de may. de 2014

This company is a prime example of a company that finds a mediocre solution to a problem; hence "100% approved." The strategy is designed as a way to help those who are distressed because of a situation they simply cannot get out of. A company such as this creates an opportunity for both parties in the exchanging of values. Unfortunately like most Americans, my family and I are a part of that demographic. The underlying problem with the given power they have is that they can abuse it; they take full advantage of the desperate consumer which is why this company has so many bad reviews. They exhaust and deprive consumers of time, emotions, options and most of all sanity as a way for a consumer to easily submit to a contract that they will later regret the following morning. I don't, blame the sales person however business practices should adhere to ethical responsibility with the utmost integrity to create not only loyalty for existing customers but more so the survivability of the business alike.They know that they're working within the limitations of the law and can get away with selling "lemons" to a consumer. They also know that pressure, whether psychologically or physically or both can make a consumer break. Think of it as a wrestling match or an MMA fight; apply the pressure with a strict game plan and the opponent will either get knocked out, submitted or exhausted to lose (which takes more time). It should take an experienced consumer with thick skin to recognize a problem while approaching a situation with their own game plan and to apply pressure or push back when it is needed. The sales associates are just as human as the consumer where they too have needs and wants as a way to make a living. I get that. However, if this company expects to survive I highly suggest that upper management reevaluates sales strategy, operations and especially themselves because the frontline employees are a direct reflection of management. Customer needs should be taken care of before meeting a quota. they do not hold a basic aptitude of auto mechanics and they appear to be indolent during down time acknowledging work needs to get done whether its cleaning the sales floor or spending the extra time to clean the dirty vehicles that I have been presented with.Under the personal circumstances that I am currently experiencing at the present moment, I chose to do business with this company simply because of the great offer for my trade in. The surrounding businesses offered mostly insulting offers to a vehicle that I knew had potential, high market/book value. However, with my current situation, I was only able to find one vehicle to cater to my needs that had a multitude of mechanical issues; a mediocre option. In addition, the type of vehicle that I traded in was unique; that presents a more appealing look as opposed to the antiquated, quintessential overly used vehicles in their lot - I knew they wanted it. Nonetheless, my overall experience was bad to say the least. I don't intend on bad mouthing this company based on only this one experience. However, that is all it took. In spite of Tony's effective salesmanship, I can honestly say that I will not return nor do business with this company in the future if my problem isn't fixed. I cannot be stuck in a vehicle that may perhaps pose a risk on me and my passengers (my kids); in a vehicle that may break down in the middle of the freeway. Are their intentions unethical? That's for you to decide. Moreover, seeing other customers going through the same experience (online and in person) tells me they will continue this behavior until legal action is taken, something that I may consider. The only positive attribute is they try only within the limits of the company's vision and position. Furthermore, I sense they fear upper management which explains the reluctance of taking care of the customer.Word of mouth with the help of social media is like a virus, a bad reputation will spread quickly.

Not Happy

2 de oct. de 2013

I emailed the facility to let them know that I was interested in a car and requested they email me and not call me but they kept calling me anyways for 2 days and continuously left me messages and I felt they were pushy with their phone calls and I requested an email and I never received one so I decided to shop somewhere else and found a great car from sales people who did not pressure me so in a way they really did help me I guess to find my perfect car from someone else.