Michael

26 de ago. de 2016

Our service tech Tom was extremely helpful and assisted us through the process. Kept us well informed. All was done in a very timely manner

Cary

24 de ago. de 2016

Joe is a great guy and does a great job. he can answer my questions if I have any concerns.

Holly

23 de ago. de 2016

Timely, very helpful, willDefinitely continue to get my services done at the dealership with Tom EasyGreat workWill return Very helpful

Derek

21 de ago. de 2016

The service writer that helped me keep me informed. I am concerned about my engine unfortunately the check engine light it still flashing occasionally and I will be bringing my Jeep back for further investigation

Charles

21 de ago. de 2016

Treated like a king....I can take my truck anywhere to be serviced, and I choose Carson City Dodge. Thank you for your concern.

Jeffrey

20 de ago. de 2016

friendly service. I appreciate you updating my computer when I didn't ask. I like how you have everything on file

Richard

19 de ago. de 2016

All employees are professional and courteous. My service writer Mike kept me updated on the progress of my service call. I left a phone message for him adding a task and he returned my call to acknowledge receipt of my message. Outstanding service!

Cole

19 de ago. de 2016

John my service advisor was very professional and heads up. Kept me in the loop and went the extra mile in terms of a warranty issue.

Ralph

13 de ago. de 2016

Service check-in process was significantly improved since my last visit. Express Lane for oil change, tablet computers at the vehicle for service triage. It was quick and painless.

Arne Robert

12 de ago. de 2016

We are never told that we can't get in for service. Tom in service is the best. At the end of our last service Tom had our Jeep washed for us. Above and beyond.

Bert

12 de ago. de 2016

The express oil change drive in without appointment and the timely service is very convienent and saves a lot of time. Makes it possible to stay and wait for oil change and lube .

David

11 de ago. de 2016

Good, friendly service. What else can be said? I arrived without an appointment, got oil changed while I waited, wound up leaving with an oil change and new tires.

Scott

9 de ago. de 2016

Fast professional service . Nice facility. Very happy they got me in with short notice. happy happty happt happy happy enough words ?

Robert

8 de ago. de 2016

I didn't have to leave work for service! When my car was ready it was parked in my parking spot.

Pete

8 de ago. de 2016

The express lane is a great idea. Thanks for the fast service. I will be back in the future for with my Jeep Wrangler.

Idell

8 de ago. de 2016

The service rep., John, was the most courteous person I've met in a long time. He understood the situation I was in and worked with myself and your company to get things resolved. I'm a senior on a fixed income and all the help I got from Carson Dodge was well appreciated. Thank you!!!!

Joseph

8 de ago. de 2016

Mike is very professionsl and highly qualified . I bought ectended warrenty snd was veru happy about what it covered anf price

Patricia

7 de ago. de 2016

The service department has improved immensely since my last visit. Much less wait time. My air cabin filter was not changed, but could have been. I would have approved it, if they left me a message about it. The cell phone was called, but no message was left .

Michelle

5 de ago. de 2016

they got it done in 1 day and I did'nt have to drive back up to Carson City,and have to rent a car

Karsten

2 de ago. de 2016

Up front discussion on costs. Friendly and prompt service upon arrival, waged the truck when they were done with their work!

Thomas

2 de ago. de 2016

Excellent service great personnel. Repaired in a timely manner I would definitely recommend having your vehicle serviced here. Very clean waiting area

Stuart

2 de ago. de 2016

I presented a series of tough repairs on a 15-year old Jeep. The problems were properly diagnosed, and the repairs were done well.

Tommy

29 de jul. de 2016

unexpected courteousness to out-of-towners on a road trip with their new ram van. We were treated like we purchased the vehicle from your showroom.

Dianne

29 de jul. de 2016

Everything. The people at Carson Dodge Chrysler Jeep are so friendly, helpful and kind. I feel very comfortable and secure that they will take good care of my vehicle.

Chelsea Gonzalez

28 de jul. de 2016

After waisting time at several other dealerships trying to get a decent deal on a rather hopeless situation, my husband and I called this dealership and I spoke with Jeff Callister who got us in the door. After listening to our situation he was able to get us into the vehicle we wanted and needed. I would highly recommend this dealership and Jeff Callister to everyone. Save time and make this your firat stop. If Jeff cant get you the best deal, than I dont know that anyone can.

Travis

26 de jul. de 2016

I have dealt with Sales, Service, Finance, and Parts. Every time they are great!!!!! The owners and managers have made the perfect dealership. I love this dealership.

Kevin

25 de jul. de 2016

John was very helpful and pointed out the most important items that I needed to take care of and I really appreciate him having my truck washed. It needed it and it gives one a sense that their vehicle is new again when they pick it up.

Dawn

25 de jul. de 2016

I was treated like I was the only one there and I had priority. They were able to explain the work done and parts required. They were even able to take me to places I needed to go and pick me back up. Thank you.

Janet

25 de jul. de 2016

They worked fast to get the parts and repair the problem with the fuel pump and fuel filter. They took good care of us by taking us to our RV Park in Reno from Tahoe and offered to pick us up the next morning. The Service Manager and his staff were able to give us a discount on some parts and service which did help. It is unusual for a Dealership to do that service.

Michael

20 de jul. de 2016

They realized our desperate situation in getting back to Florida and went out of their way to complete the repair asap. Can't thank them enough. John Mantkus was the nicest person to work with. Thank you so very much.

Chris

18 de jul. de 2016

We are extremely satisfied with your service manager Tom Koch.He actually sold us our 2015 RAM 1500 when he was one of your sales people. Everything that Tom has told us he has made sure was true and happened for us. He has followed up with us during our purchase and has continued to do so through our service appointments; with that, everything has been very well handled. That is the reason we continue to have our truck serviced through Carson Dodge instead of doing the work ourselves even with my husband being a career mechanic himself.

Paul

15 de jul. de 2016

Easy in and easy out. Tom did a great job in moving the service along and was done within one hour.

NevadaMomma

9 de jul. de 2016

I purchased a used Kia Sorento and established the price over email with Internet Sales Manager Jared. He had car ready for me and my TWO trades done in less than an hour, including test drive. He gave an extremely fair trade in value on our trades and no pressure from him or Kameron in Finance. This was seriously the easiest, stress free and fastest car deal I have ever made.

Kristy O.

8 de jul. de 2016

I can't say enough good things about this dealership. Back in 2013 we went in and walked out with a 2012 Ram that we wanted. We had a great experience with both the salesman and the finance guy Robert. Fast forward to yesterday, 07/07/16. I had a terrible experience with a dealership in Reno that had the Dodge Magnum I wanted. Overall, just terrible. I went in expecting to drive home in the Magnum. Long story short, the experience was terrible and we walked. There was no way we were giving that place our business.On the way home, we stopped by the Carson Dodge dealership. It was about 9pm, so we knew we would have the place to ourselves. We walked around checking out their used inventory, which was great, but mostly out of our price range. We saw a sweet Avenger, though, and thought maybe we would be able to make it work. We drove up there last night, on a whim, just to test drive the car. The salesman who came out to greet us was Jeff Callister. He was awesome. He took us on a test drive, and while we were heading up Spooner I was talking to him about my experience the weekend before (without dropping the dealership's name), and after listening he said, I guess you really wanted a Magnum. I said, well yeah. It's perfect for what I need it for. And he dropped a bombshell that they had just got one in, and it was ready to sell. I turned the car around and went back to the dealership. Ha! I got my car, financed, and my payments are right where I needed them to be. Like literally. He asked where we needed to be, we told him, and he made it happen. Robert (finance guy) just happened to be off that day, but the finance guy we worked with was every bit as awesome. We were there around two hours or so, maybe 1.75 hours. BUT it didn't feel like that at all. I couldn't believe that much time had passed. It was just an overall, great experience. They knew we were return customers and just made us feel awesome. Don't go to just any dealership. That was the lesson I learned from my bad experience with the other guys. Go somewhere you can trust. I trust these guys. :-)

Kristy O

8 de jul. de 2016

I can't say enough good things about this dealership. Back in 2013 we went in and walked out with a 2012 Ram that we wanted. We had a great experience with both the salesman and the finance guy Robert. Fast forward to yesterday, 07/07/16. I had a terrible experience with a dealership in Reno that had the Dodge Magnum I wanted. Overall, just terrible. I went in expecting to drive home in the Magnum. Long story short, the experience was terrible and we walked. There was no way we were giving that place our business. On the way home, we stopped by the Carson Dodge dealership. It was about 9pm, so we knew we would have the place to ourselves. We walked around checking out their used inventory, which was great, but mostly out of our price range. We saw a sweet Avenger, though, and thought maybe we would be able to make it work. We drove up there last night, on a whim, just to test drive the car. The salesman who came out to greet us was Jeff Callister. He was awesome. He took us on a test drive, and while we were heading up Spooner I was talking to him about my experience the weekend before (without dropping the dealership's name), and after listening he said, I guess you really wanted a Magnum. I said, well yeah. It's perfect for what I need it for. And he dropped a bombshell that they had just got one in, and it was ready to sell. I turned the car around and went back to the dealership. Ha! I got my car, financed, and my payments are right where I needed them to be. Like literally. He asked where we needed to be, we told him, and he made it happen. Robert (finance guy) just happened to be off that day, but the finance guy we worked with was every bit as awesome. We were there around two hours or so, maybe 1.75 hours. BUT it didn't feel like that at all. I couldn't believe that much time had passed. It was just an overall, great experience. They knew we were return customers and just made us feel awesome. Don't go to just any dealership. That was the lesson I learned from my bad experience with the other guys. Go somewhere you can trust. I trust these guys. :-)

David

5 de jul. de 2016

they all do a great job and fast could have not been treated any better if I been at grandparents house

Michael

29 de jun. de 2016

made appointment, you took my truck right in and got the work done while i waited. PerfectPS like the new coffee machine

Robert

11 de jun. de 2016

We were very cramped for time as we drove from McGill, NV a 6 hour drive and had to return the next day. The Service Managergot our truck in, had the shuttle take us to a doctors appt., pick us back up and the truck was ready.

Bruce

7 de jun. de 2016

Personalized and efficient service. A willingness to deliver our new Jeep in perfect condition and to attend to our purchased accessories effectively. Looking forward to future services from Carson Service Department. Thanks Tom for treating us with a high degree of efficiency and respect.

Roxanna

6 de jun. de 2016

They are always extremely helpful my truck started to leak for some reason they got me right back in offered to clean our driveway and send someone to pick the truck up as we live in Reno and they are in Carson City. I would highly recommend this dealership to anyone.

gdaghlian

3 de jun. de 2016

So I went to Carson Dodge to purchase a loaded top end Jeep they had advertised...I purchased the Jeep with $14,000.00 down and a loan. I even purchase the extended warranty. 10 days later there was an issue with me stopping payment on the truck I traded that left a deficit of the purchase with $1,000.00 that I owed. I made arrangements with the finance rep. to pay it off in two increments. He said it was not a big deal and he would work with me. A week and a half after I paid the first half, the finance rep. threathend me, in a voicemessage, with a lawsuit and filing with the DA. He was very rude and out of place with any form of decent customer service. I am amazed that his General Manager let him get away with this behavior. This is after 2 months of the purchase and just as I made my first payment to the loan. Prior to that, I smelled wires burning and a relay vibrating/clacking. I took the Jeep into the dealership and it took 4 times to fix the lighting issue on the new vehicle. The dealership, short of the salesperson, have been very rude and lacking in customer service. I would not advise anyone buy from them. I have been buying vehicles for 2.5 decades and do not appreciate the dealership as a whole being inappropriate and rude.

Cheri

3 de jun. de 2016

Tom and the service department treated me like a friend and their #1 customer. Everyone made sure to answer whatever questions I had and made me feel welcome and very happy!!

Theresa

1 de jun. de 2016

Service person was polite, said aproximite time the job would take. the sitting rm/lounge was clean and comfortable and explained at the time of taking home just what was repaired. it was a recall repair.

Richard

23 de may. de 2016

Service rep was very helpful, and understanding of the service I needed. Made me feel that I was in good hands!

Jay

21 de may. de 2016

Service writers cover every detail and keep my Ram running perfectly. Never have a problem on the road. Just completed a approximately 1500 mile trip. Truck ran extremely well.

Peter

20 de may. de 2016

The whole experience was made great by your check in person Bryan. He was very professional, efficient and extremely personable.

Morgan

20 de may. de 2016

Tom Kocke was easy to work with to get the parts and repair my truck. He kept in contact with me and notified me when the truck was ready to pickup.

Gordon

20 de may. de 2016

Friendly, helpful service writer. Service performed was exactly what I had requested. Nothing more, nothing less. Great service after the sale. Wow!

William

18 de may. de 2016

The service staff who managed my vehicle through the process and the technicians who worked on my 2014 Dodge Grand Caravan were all very friendly and did an excellent and timely job!

Artha

18 de may. de 2016

My vehicle was ready sooner than I expected. As a result I got home to Big Pine much sooner and that made my day.

Susan

1 de may. de 2016

Everyone is friendly, attentive and quick to help. I liked it that Mike was my first contact and he owned my service experience from start to finish thru 2 appointments.

Par

29 de abr. de 2016

It's always a pleasure to work with Mike Kirchner. I know I'm not his only customer, but he get all of my PAR equipment turned around as fast as he can, and that helps me out a lot. Thank you Mike!

Walter

22 de abr. de 2016

While I have to drive from S. Reno, the ability to get service when I needed it and talk with "Mayor Tom" was wonderful.

Arne Robert

15 de abr. de 2016

WITH NO APPOINTMENT NECESSARY, WE ARE TAKEN CARE OF LIKE WE ARE SPECIAL. TOM HAS ALWAYS LET US KNOW HOW LONG OUR SERVICES WILL BE.

Jimmy

15 de abr. de 2016

People were so nice and actually wanted to help you with your problems. Your Sales manager James, and your sales person Logan were more than top notch! I was never a Dodge fan, but after those two went out of there way to make me feel good about a sale, and to make it affordable I will never shop any place else when I buy a Dodge.

Myrides

2 de mar. de 2016

1 st time around with my ram 3500 diesel, goes in for an oil change and a simple air filter change. They called me and told me my turbo needs to be replaced! How does that happen. I go down there pay and pick the truck up to find that they didn't change the air filter and it was dirty. They told me the truck wasn't making the amount of boost it should be..Stupid me I take my hemi charger down there about a year later for a transmission leak and coolant flush. I had an appointment and 7 hours later they tell me my car is ready. I pay for it and the service advisor runs to the shop and brings me back the part to fix my transmission leak. Says it is pretty easy to do. Whatever, I'm pretty handy with cars but have no time, that's why I pay them. As I'm driving home I notice the engine temp gauge bouncing back and forth a lot more then usual. Stop lift the hood and find they forgot to fill the overflow/ radiator tank with coolant. Really, professional? I think not. I will always go to Reno now.

FernleyDart

3 de ago. de 2015

When I purchased my 2014 Dodge Dart GT, I told the Carson Dodge Sales Department exactly what I wanted. They pulled no punches in explaining there would be a delay with a special order. They kept me posted every step of the process and took special effort to expedite delivery. The service department knows I live way out of town and take much extra effort to get me out within a day, and gave me a loaner when parts were late in arriving. They honestly make me feel like family. Truly, Well Done!

Nickiekenison

14 de nov. de 2014

Jared was my salesman and by far this was my best experience buying a car. Carson Dodge made Me feel very welcome and comfortable. Jared made my car buying experience quick and easy, I will definitely be back for all my future car needs.

getreal534

7 de nov. de 2014

Took my truck for an oil change. Got there around 2 pm with no appointment. Asked if they can do oil change by end of the day? 1 hour later I was informed that oil change is done and my truck ready to pick up. That is an example of very smooth operation. Truck was clean and they also top off all my fluids - nice touch. Yes oil change may be a little more money but well worth it.

Byron Farrar

7 de nov. de 2014

I live in Spanish Springs, but I had to use Carson Dodge due to circumstances beyond my control. Their service department needs some serious service. I dropped the car off on a Friday evening so they could diagnose the issue and get me a cost estimate for repairs first thing on Saturday. I got a call Saturday afternoon with the estimate and they let me know they would need to order the parts. So, I paid for the diagnostic and parts which they said would arrive by Tuesday and that as soon as the parts were in, they would call me to set the appointment to do the repairs. So, no one called Tuesday, or Wednesday, or Thursday, I had to call them. The parts had been in for two days just sitting around and no one called me. I figured this was a slight oversight, no big deal, and left it at that. I set my appointment for two weeks later on a Friday and was told at the time I would need to leave the car for 3-4 hours. I received an email and phone confirmation the day before the appointment and was again assured it would be ready in 3-4 hours from when I dropped it off at 11am. So, I show up 10 minutes early, drop off the car and take the family to Virginia City for the afternoon to have some fun. We come back at 3:30 and not only is the car not done, but no one has even started on it. NOTHING had been done. Jon in service called the tech over who was supposed to be working on our car and he said that it would take him an hour to an hour and a half to do the job once he finished one he was already working on. I asked Jon why my car hadnt been touched as we did have an appointment and I would have thought that 4.5 hours for a job that takes less than 1.5 hours would have been enough and he told me that the appointment time is just for the write up. What was there to write up? The issue was known, the parts on hand, all that had to be done was install them! He said he would pull someone from another job to get it done ASAP, but I had to go home. We had planned our day based on that car being ready on time and it wasnt. Jon called at 5:30 to let us know that the car was done which told me two things. One, if I hadnt been unhappy and told them so, my car wouldnt have even been ready until the next day. And two, the appointment time does not mean a thing as it still took 6.5 hours to do the 1.5 hour job. When I left I let them know that they needed to do something to make it right as they had inconvenienced myself and my family by making us make yet another trip out to Carson City from our home in Spanish Springs. Their solution was an oil change and a car wash in Carson City that expired in one month. What good would that do me? Why would I travel an extra 80 miles for an oil change I am perfectly capable of doing myself? It would actually cost me more in gas than what I would save in doing so. I let them know that they needed to come up with something else that was acceptable to me and took into account where I lived and they have not said a thing. The work that was done was fine, though I am sure Reno Dodge could have done the job just as well, but their service department is a complete mess. If you take your car here, do not expect it to be fixed the same day even if you have an appointment because it will not be.

JL62

7 de nov. de 2014

I have purchased multiple cars and trucks from this dealership. I have had nothing but the best experience here. They take all the nervousness of buying a new vehicle away. Since I have had such luck with purchasing the vehicles I have used their service countless times. The service has always been excellent and second to none. I would recommend this dealership to everyone without hesitation.

Lena67

7 de nov. de 2014

We bought my Jeep Wrangler 3 years ago. We had such a great experience from the minute we walked in the door. This positive experience still carries through today. We take my Jeep in for every oil change, check up and service. Everyone at Carson Dodge is polite, kind, respectful and professional from the top dogs all the way down the line. We are completely satisfied with our Carson Dodge experience. I have recommended Carson Dodge to all my family and friends.

John Stern

17 de jul. de 2014

My Ram 3500 needed a recall taken care of, Amy Payne was responsive and set up appointment and everythingwas taken care of to my satisfaction. Also in the past Amy has help me with any concerns.thanks AmyJohn Stern

JimDaggett

7 de jun. de 2014

The services charges are redundant. They charge full service time for things that could be done in tandem. This way they can over charge for almost all service calls. I was initially charge for the inspection time and the full service time when I told them to fix it anyway. I got a service quote of $290 to $320 dollars. The cost for the one fix came in at $528 and they tried to charge me another $110 for their inspection and evaluation of the item needing fixed. In addition to this I was given a recommendation of repairs/services amounting to over $2000. I was very uncomfortable with the process and would not recommend that anybody to use this dealership. In fact as a result of this I will never buy a Jeep, Chrysler or Dodge product because of this experience.

Chuck & Deb Collings

28 de ene. de 2014

We recently had our car repaired under warranty and received excellent service in every way. We are just beginning a search for a used Dodge 2500 Diesel truck and had an inquiry about one you had. the question was answered in a round about way. Eventually, we hope to get back to Carson City to take it for a test drive.

michael.galea.357

16 de sep. de 2012

I went to Carson Dodge Chrysler to look at a new Jeep Wrangler.I met with Jared my internet represenitive. Jared took the time to show me the vehicleI wanted as well as several others. Jared is a great salesman.Robert took care of all of the paperwork. Robert is wonderful and has a great sensof humor.Even though this was my first time at Carson Dodge I was blown away by how helpful everyone was.All of the paperwork was done right the first time.There is no high pressure salesmen at Carson Dodge Chrysler.I will be going back for service on my vehicles. And when it is time to buy anothernew car.Thank you to Jared and Robert for taking such good care of me.

James F Baumann

18 de ago. de 2012

I purchased a Dodge Ram 3500 truck; the dealership did an outstanding job thru the entire sales experience. The Sales department, Finance Office, was very professional and able to answer any question I had. I would highly recommend this dealership to all of my friends and family.

Lee Radtke

16 de ago. de 2012

I procured a new 300 c last Aug. and was very happy with the experience. I also have a 2005 Jeep Grand and I now get my service from Carson Dodge. They make you feel like your part of the family. I have sent some of my friend there also and they have been very happy with there deals and the service. Both of my Kids have also purchased there trucks, and Jeeps from Carson Dodge.

goat lady

10 de ago. de 2012

Over the years we have purchased 10 vehicles from Carson Dodge. We have been treated well in both sales and service. I was always treated as someone who knew what she wanted and was not told, "Honey bring in your husband and we will talk."

Noragonpi

10 de ago. de 2012

Mr. Christian went out of his way to find a replacement rim for me after determining that one of mine was damaged. And he did for a very fair price. He also introduced me to his service department when I brought my Ram in for service before a long trip towing our fifth wheel. I was very pleased with their work and professionalism.

raddonkey

10 de ago. de 2012

We have had nothing but great experiences with Carson Dodge. I wont buy anywhere else.. Carson Dodge even went though the trouble to get the truck I wanted when they didnt have one on the lot. Our family has purchased 7 vehicle from them in the past 3 years. Steve Christian and James have always been great to deal with. I always felt like I got the best deal possible. A+ for an upstanding honest local business !!

mwest5018

9 de ago. de 2012

The experience of buying a car was made so easey be these guys. I got a great deal! They were a lot less expensive than the Jeep dealer in Reno!

Chewing

9 de ago. de 2012

I was very satisfied with my salesman and the effort he put into making this an easy purchase. He was very knowledgeable and professional. I will be a repeat customer and recommend everyone to him for future purchases.

ppendarvis

8 de ago. de 2012

Jared was extremely responsive and attentive to my inquiries. He gave me a prompt quote on line and he kept me informed of the progress of my order. He dealt with me at the dealership as well, and he and Robert (i think that is his name) made the purchase go very quickly and easily.Those guys do you justice, they are excellent.

todd

8 de ago. de 2012

Carson Dodge provides unparralleled personal attention to its customers and my family has purchased 8 vechicles from them over the last 10 years. We have recommended many friends to them and almost all have bought from them. Even if the price was a little more than the high pressure dealers our friends bought from carson dodge because they were friendly and honest.

1Ronin

8 de ago. de 2012

Absolutely great dealership. I live in south Reno and have done business with them for almost 20 years. Their pricing on the new vehicle and trade-in allowances are always very fair. You never feel pressured to buy. They always have a great inventory to choose from, but if you want to special order a vehicle, they are more than happy to oblige. I have purchased both Dodge and Jeep vehicles from them. Only one time, before Cason Dodge Chysler had the Jeep franchise, did I purchase a Jeep in Reno. And that was an awful experience. When the Reno dealer delivered the Jeep Wrangler, it had parts missing and when it was brought in a week later, to be completed, it was damaged (dented front panel) while in their shop and it took three weeks to get it fixed. Carson Dodge's service department is fantastic. Scheduling is fast and I have always been able to bring it in when it was convenient for me. What a concept! John Mankus in service is very helpful.

gary

8 de ago. de 2012

i am a loyal, repeat customer (since 1995)...coming back for quality vehicles at a fair price with excellent customer service. My GC SRT8 is the 4th vehicle since 1995.

Mhempler

8 de ago. de 2012

I have purchased every car I've owned from Carson Dodge for the past 20+ years. They treat me like an old friend. Wouldn't buy anywhere else.

wsmalley

8 de ago. de 2012

Carson Dodge is the absolute best place to buy a vehicle. Their friendly staff has always been more than helpful to do whatever it takes to help me find the perfect truck. Jared was never pushy, and listened to what I had to say! Ed in service has also been amazing to work with. I will never buy a vehicle from anyone else!!

mjcaldwell

7 de ago. de 2012

My expierence was extremely easy and the salesperson even brought my new car to my place of work for me to see the car before I purchased it. Thank you for the pleasant expierence!!

nvhorsechik

4 de ago. de 2012

When we walked into the dealership, we knew what we needed and they made it happen for us...period. I would definitely purchase from Carson Dodge again and again.

Tinkerbell

30 de jul. de 2012

My husband and I stopped by to look at a used Jeep Compass on the Fourth of July. We didn't realize the dealership was closing at the very time we showed up. The salesperson was exceptionally nice, stayed late, and answered all our questions about the used Compass as well as a new one. There was no pressure and no hurry. I would not hesitate to return to this dealer another day.

GBfan

27 de jul. de 2012

A bunch of game players that wont stick with the deal they quote you. Don't waste your time. Go to Reno to buy. Just a bunch of clowns in the Carson dealership. I'm surprised Brent can look himself in the mirror

koss1000

7 de may. de 2012

Terrible dealer. They act and say they are so different than Reno dealers but they just run a different sham. My girlfriend got screwed on a new car deal. I sat down first and talked about pricing but she was the one that had better credit and they lied to her that I worked out a price for the car already when in fact she ended paying sticker price for a freaking new car! The car is great the price wasn't and get this 4 days buying a car? Stay away from this dealer and go to Las Vegas its worth the hassle and drive to get fair prices and fair treatment. I will never buy a car in N. Nevada again. STAY AWAY!!

simplelady61

7 de may. de 2012

They had my truck in the shop twice overnight and couldn't diagnose the problem. They tried to blame it on something it was not. The service manager and general manager both yelled at me on the phone. The service manager told me to pick up my truck and NEVER bring it back. He doesn't have to worry about that. I took it to Reno Dodge and they had the problem diagnosed within an hour and it had NOTHING to do with what Carson Dodge tried telling me it did. Also, I found out that for the last 5 years, I have been over charged by Carson Dodge for the service my truck has had. I don't know if they do this to all customers or just single females.

Calvin

25 de dic. de 2011

Dave Butler expedited, out financed my "prior financing", got me the Journey Crew AWD I wanted and took more phone calls than I would have. I'm a repeat customer and this is the 4th vehicle I've bought there in the last 18 years. I'll be back to help my sister buy another one from them since I can count on honesty and a good deal.

alexbuddy35

10 de ago. de 2009

Bought second Dodge Dakota from Carson Dodge. Very pleasant experience, no pressure, great prices, very professional. What impress me the most is the speed of the paperwork. No hard up-sell in finance as well. My second vehicle was build to order and I was always informed on the progress. I knew when car was on assembly line, when VIN was assigned, when truck was in transit and date of the delivery. Very cool, the waiting time was not as long as I thought. Overall I am very satisfied, everybody at the dealership make me feel like I am part of their Family.Service department at Carson Dodge is top notch too. Carson Dodge's website has very nifty Appointment Schedule feature, I am using it all the time. Simple visit to the website at late night allow me to schedule appointment, even gave me choice to pick Service Advisor and date/time. Last month Carson Dodge become Jeep dealer. Very happy for them, this is the only one dealer in the Carson City - Reno area that carry all three brands: Chrysler, Jeep and Dodge.

ladydi

3 de abr. de 2009

I would not reccommend anyone buying a vehicle from this dealership unless they know exactly what they want and exactly what they are willing to pay for a vehicle. My first priority when buying a vehicle was that it be a 4x4 vehicle. I said this to the salesperson immediately when he asked what I was looking for. I ended up with a 2 wheel drive vehicle. Of course I guess I should have asked more questions when I was buying the vehicle but the salesperson knew that I worked in an area where 4-wheel drive vehicles are absolutely a necessity. And of course, I did say from the beginning, that I needed a 4-wheel drive vehicle. Not much I can do now except get a new vehicle but I won't be buying from Carson City Dodge ever again. Nor would I ever reccommend it to anyone. EVER.

xixiang

17 de feb. de 2005

Went in to buy a car that we previously test driven (99 Dodge Durango with 37K miles). I made my initial offer and he showed me the door. Thier price was 23,500 GROSSLY OVERINFLATED. <br><br>So my wife and I went to Carmax in Roseville, and purchased an identical durango with 10,000 less miles, for $1000 more than my offer to Carson City Dodge. Paid $17,000 at carMax !!!!<br>Its been a great car. Carmax thuroughly checked it out before selling it to us. My personal mechanic verifed this.<br><br>I tell everyone looking for a car NOT to go to carson city Dodge and I tell them the above story. The events of the story occured in November 2003.<br>

CJWilson3595

18 de jun. de 2004

The staff of this dealership is RUDE!!!! My husband was wrongfully accused of threatening the Sales Manager when the Sales Manager was the person who does not know how to return phone calls. On another occasion we went to shop for a Neon. The salesman was making innuendos towards our 16 year old daughter and appeared to be hitting on her. I am not the only person in Carson City who refuses to buy a vehicle from this dealership. The behavior of their staff sends out the warning RIP OFF & DISHONEST!!!!!!!!!!!!!!!