Sam Littman

19 de oct. de 2021

Do not buy a car from here not only we’re we told wrong information about trading in our car it got even worse. Just for some background I work in the industry as well. After being lied to about our trade in we then we’re shown a used car fine, no problem with that. After deciding that we wanted that car as we were filling out paperwork I noticed there was a recall on the car. I asked the sales guy if he could please check with service which he assured me “if the car is on the lot it’s been complete”. He then called service and I could hear them on the phone give the same snarky remark. 5 minutes later they called back and told us the work hadn’t been done and the car could not be sold. This was after 5 hours already there they couldn’t even offer a resolution or even a loaner car for all the trouble. Instead they tried to sell us another used car that was 2 years older the wrong color and more expensive plus it had clear coat damage they said they could not fix. I love Subaru but never will I ever recommend Carter Subaru in shoreline to anyone period! This was the worst car buying experience and not to mention both the finance manager and store manager we’re extremely rude and not compassionate at all. Just a terrible customer experience

Rosemary Tracy (Crimson Chair Salon)

11 de oct. de 2021

Carter Subaru Shoreline is phenomenal! My husband and I recently moved up from Arizona and - sidebar - I can’t say enough about how great my Crosstrek was the whole way. But upon arriving we had to start from scratch and it was time for a full service and a couple of recall inspections. I was close with the general manager of our AZ Subaru center, and was a little nervous going to a new place, but Betty at the front desk was amazing here and so friendly and knowledgeable. They had all of my asks done in 3.5 hours and made sure I was comfy in the waiting area. Great coffee, great service, friendly technicians… my Subaru is ready for the WA experience!

Quinn Egner

7 de oct. de 2021

We just bought a new Subaru Crosstrek, and Josh was amazing to work with! He was extremely patient, very helpful, and always eager to answer any questions we had. We had such a great experience thanks to Josh and the rest of the team, and we love our new Subaru!

Thomas Bolt

31 de ago. de 2021

I could not be happier with my purchase. Exceptional service and financing. I drive an hour to come here and am happy to make the trip.

Chris Alder

10 de ago. de 2021

I have been in the auto service business for almost thirty years and recently had a problem with my wife’s Subaru Outback. For the first time I was on the customer side of the service process and Betty has been helping me. I work for a luxury manufacturer and my expectations were hopeful. I am not only blown away with Subaru, but amazed at the high level of service I have received. Thank you Carter Subaru and Betty. 5 stars and highly recommended!