Angie Chen

31 de ago. de 2021

Four months passed by and still no registration, and just been told that they can't get any new temporary license plate for me anymore. So far, not being able to drive my car for more than 15 days. This car is the only car we have my child's car seat on. I gave one star for the purchasing part. I did get a nice car with a reasonable price without stepping inside any dealership.

Jim Ladd

6 de sep. de 2021

Absolutely incompetent! Wouldn’t buy a matchbox from these people. Nothing but lairs and they think it’s funny! 3 missed appointments and a month later I am done! I strongly warn against this joke of a company! Let’s get something straight after your response. I didn’t cancel because you missed 3 not just 1 deliveries. I canceled due to the constant lying and deceit from you guys. I canceled because you would tell me it on schedule to deliver that day and then nope cause the car is in a different state all of a sudden and broken. You people are incompetent lairs. That’s why I canceled! Thanks. Just wanted to clarify that for everyone else.

Ryan Brown

5 de ago. de 2021

Wow, car shopping has never been easier. Clear communication, great customer service, friendly, fast. Bought car on a Saturday and it is being delivered Wednesday. No hassle. I am very impressed with Carvana.

Keith Laird

20 de sep. de 2021

First and last time purchasing a car with Carvana. I bought a 2015 Volkswagen Jetta for $17,805. The original delivery date was two days later on Saturday at 11:30am. I planned my entire weekend around having this car. I was not notified until Saturday morning via text that the car was delayed "due to transportation issues" with no more explanation. I had to rent a car for the weekend last minute which cost me almost $200. The car was rescheduled to be delivered on Monday at 9:30. The car did not arrive until 3 hours later which forced me to use my PTO at work as I had to be present to pick up the car. Once the car arrived, IT WAS DAMAGED badly. It looks like the car was crushed by the transportation truck with severe damage to the top pillars of the car and to the sides from ratchet straps. I waited on hold for over 30 mins to speak with a representative. The representative basically said there was nothing I could do other than return the car and start the whole process over again. If I want the car to be fixed, it would have to go through insurance and I would not be reimbursed for the time it was at the shop or given a rental car while it was there. Also, due to the amount of damage done to the car, the CARFAX would now show a damage report meaning my resale value will decrease. They absolutely will NOT take any money off the purchase price or wave the delivery fee even though the car was delayed TWICE with very short if not any notice. This is beyond acceptable for such a large company priding themselves in customer service --- beware if you choose to buy from Carvana because you will be lucky to actually get the car you paid for on time and without damage.

Julie Winston

13 de jul. de 2021

My daughter has tried to purchase a car from here. They have rescheduled her pick up over three times which resulted in her having to cancel three flights. They never give a clear reason about rescheduling and why the car is not ready for pickup. I would strongly recommend NOT doing any business with this business.