bookreader1

24 de oct. de 2016

Miss Keiana was exceptional! She helped me in the best way possible, I would definitely recommend her to help you with any of your needs. It was a pleasure talking with her!

natural1

24 de oct. de 2016

Overall I enjoyed with work with Keiana she was a pleasure to work with she didn't give up on us. I will recommend their dealership. She is awesome!!

amullins

24 de oct. de 2016

Keiana Graham was amazingly helpful. She made me feel comfortable and I didn't feel pressured like I have in the past. Helpful, patient, kind and polite. Y'all have a great lady on your team!

emalia

24 de oct. de 2016

I was referred by a friend, came in to see Edward Ricks Jr., and I was pleasantly surprised. He was super helpful, had a lot of product knowledge, and got me all of the answers I needed to prepare myself for buying a car. I'm so happy to be working with Casey Chevy/Edward. I recommend them to anyone who's looking for integrity when car shopping. Thanks Ted!?

Bregg19

24 de oct. de 2016

He was referred by a family member. He was very friendly and determined to sell me a car that was appropriate to my needs, like ability, and my budget..

Cjm2852

23 de oct. de 2016

I went Caseys looking for a car, I was told that Micheal Frances was a good guy, I went there met him, he found me a nice car good price I thank him so much

Roz2016

23 de oct. de 2016

Kendrick Jackson is wonderful person and salesperson. He made my husband, granddaughter and I car buying experience very pleasant. I will recommend my friends and family to purchase a car from Casey Chevrolet. You all are GREAT.

Cwells

21 de oct. de 2016

Came in just looking .. found something , and left with exactly what I wanted ! Mike was very friendly , knowledgeable , and down to earth ! Will definitely refer someone in the future

msjones

21 de oct. de 2016

I was very hesitant about going by the dealership because I have had very bad experiences with purchasing vehicles in the past. However, after speaking with a young lady named Keiana, I decided to give it a try. Keiana made me feel very comfortable about the purchase of my vehicle, she was so helpful and patient with answering all the questions I had (which were a lot). I would recommend anyone looking to purchase to reach out to her with any questions. She was not pushy or overbearing, she gave me direct information was just the sweetest and most respectable young lady.

ladyracer

21 de oct. de 2016

I called in looking for leasing information Keiana was very knowledgeable on the options. She knew a lot about mileage and leasing terms. I can't wait to finish everything.

Over, Steven

20 de oct. de 2016

Maada was very knowledgeable of the vehicles and their best features. He helped us get the payment we could afford for our new Buick Enclave. Maada is not pushy, but very helpful thou out the sales process. I highly recommend you use Maada for your next vehicle purchase.

Jessica

20 de oct. de 2016

Mary Farris is amazing. She always takes care of everything she can and makes things easier for me. Y'all should pay her way more than you do.

tifetif

20 de oct. de 2016

The experience I shared with peter purchasing a vehicle was just like I had known him all my life. Peter was so friendly and honest I felt and He made sure I had all the information to make a SMOOTH deal and he was just pure joy to spend money and time with. I was very pleased with the deal and peters knowledge and options and he has a great personality for your company. Peter is also helpful when he is on the property and off the clock. I believe in his opinions when it comes to making smart choices and he is just so wonderful and willing to go out of his way to make sure I'm purely satisfied. He is the best car dealer I've met and I will look for him to make another purchase soon.

Chrysler _guy

19 de oct. de 2016

I recieved great help from Keiana, once I called in reference to looking for a quality used vehicle. She spoke with obvious care and concern for making sure I was properly helped upon my arrival to the dealership. She answered all of my questions and concerns with diligence and accuracy. One of the best experiences I've had while searching for a vehicle. Thanks for your help Keiana, keep up your positive attitude and care for customers.

Deborah Highe

19 de oct. de 2016

I love love love Casey Chevrolet! Jamel Tirado has sold me 3 vehicles and each experience has been amazing. His knowledge of the vehicles is awesome, his professionalism is awesome! He and Casey Chevrolet are just AWESOME!

Steelers3

19 de oct. de 2016

Mary was very helpful and thorough during the entire sales process. Perfect personality for selling cars and a pleaseute to work with. If you want someone to take care of you, go see Mary

JazzyMom4

19 de oct. de 2016

I recently decided to look for a new car and wasn't sure if I could even get approved, Mary, my salesperson comforted me and assured me she would work hard to get me what I wanted. She was professional and polite and kept me informed throughout the whole process. I recommend everyone I know here now! Thanks Mary and Thanks Casey Chevrolet!

Carrion5

19 de oct. de 2016

My hiusband bought a truck from Mary Farris. She was very helpful and friendly. Great customer service and buying experience! My husband loves his Dodge Ram! Thanks Mary Farris!

Jdchevys

18 de oct. de 2016

We spoke to Mary over the phone and she made our buying experience amazing !!!and we will recommend to all our friends and family that's looking to purchase a car, to ask for Mary,

MEvans

18 de oct. de 2016

Mary was amazing, so kind and really listened to my needs and my concerns. She was very knowledgeable and I felt like she was truly there to help me and not just someone there so she can make a dollar.

Rosalind Rodgers

18 de oct. de 2016

Jamel Tirado is a honest and helpful Car consultant. Each of the two times I brought from Casey he has been very honest about what to expect. He is very knowledgeable about all the cars and what features come on which level and what the comparisons are. He listens to everything you say and make sure that he can get you what you need. Makes you feel like family not just another customer. Will definitely come see Jamel again and refer all my friends and family to see him too!

Timtuff540

18 de oct. de 2016

Mary farris is wonderful! She helped me find a great car at a great price! Would recommend her to anyone I know. Thank you Mary!!!!

bultage2

18 de oct. de 2016

MaryHas sold us two cars and was the best to work with.She was very thoughtful in telling us all about the cars she sold us and also helped us with re-sale if we needed it.................

Jennifer Farris

18 de oct. de 2016

Mary listens to your needs and will perform miracles within your parameters. She's passionate about her job and will accept nothing less than perfection from herself ensuring her customers have received the very best experience while purchasing their vehicle. Thank you Mary for helping me even way out here in North Dakota. It's very much appreciated!!

Rosalind Rodgera

18 de oct. de 2016

Jamel Tirado is the absolute best sales consultant. Both times buying my cars he has been the absolute best. He is very knowledgeable and will do everything he can to make sure your car buying experience goes smoothly and that he has taken care of all your concern even when it comes to setting up visit to get something done months after your purchase. Casey really is the "only name I need to know" just like their slogan in the commercials. Referring anybody I know to Jamel and the Casey Chevy Family.

adewitt05

18 de oct. de 2016

I was an owner of a 1991 Corvette that had been serviced at Casey in the past. Have been considering purchasing another Corvette and wanted information on what was available. Mary provided the information I requested. She was professional and answered all my questions.

Cx3rtneyl

18 de oct. de 2016

The service was excellent! Mary Farris was very kind and helpful. She was knowledgeable and answered all my questions I needed answers to and made me feel welcomed and right at home. She was most definitely the reason I came back my second time to purchase my vehicle. Great atmosphere and great sales team! I definitely recommend buying a car from Casey Chevrolet!

Michael Spencer

18 de oct. de 2016

Mary has a . Knowledge that instills confidence and a comfort when shopping for a car. I will definitely sell her out for my next purchase

Lane

18 de oct. de 2016

Amazing team at Casey Chevrolet from Sales to Service and Parts Departments. And the Internet Department with Mary Farris provides one of the best, seamless processes to find and purchase the exact vehicle anyone is searching for. Thanks again Mary... for all that you do !

Kimmybrown

18 de oct. de 2016

Mary Farris was extremely helpful when I was trying to buy a new car. She answered all questions in a timely manner and with great costumer service

lhartleben

18 de oct. de 2016

Visited Casey to sell a truck. Ted Ricks was very nice a professional. He listened to why I was there. He greeted my right away and took notes on a piece of paper instead of continuing to ask me the same questions. Like my address, phone number ect...............

Samiam

17 de oct. de 2016

I worked mostly with Edward Rich. I found him to be very friendly,knowable,helpful and welcoming. I would definitely recommend him to my friends and family.

Timothy J Batten

17 de oct. de 2016

With Mr. Ed Ricks, my fiancee bought a car with a low PAR and low monthly payments. At first we were concerned because we were looking at an astronomically high PAR and monthly payments I knew we wouldn't be able to stay on top of but Mr. Ricks and the team did some number crunching and actually got us a better deal with no down payment.

ERNESTINE WILSON

17 de oct. de 2016

I gave the rating that I did because I received nothing but outstanding care and concern. The dealer Ihad was Leighland Stone and in all my years of purchasing vehicles I've never run into a more patientand caring salesman. Normally all they want to do is make the sell and if you take too long they moveon to someone else. That was not the case with Mr. Stone.I will forever be a loyal customer of Casey'sbecause of him and will refer others to him. Value and appreciate him for the care he shows.

Ashley Lovdahl

15 de oct. de 2016

Thank you so much Ted Ricks for the service that I received I was completely comfortable and I got a great deal and car thank you so much

Radonfam

15 de oct. de 2016

My husband and I recently went to Casey Chevrolet In Newport News and was greeted by Jamel Tirado. He was super fantastic and helped us with any and every question my husband and I had. He had the best service along with his manager Craig. If anyone ever needs a vehicle pls go to Casey Chevrolet and ask for Jamel. Tell them The Radon's sent you.

Kiki

14 de oct. de 2016

Mr. Willie Goodman came to me while I was outside browsing some vehicles. I came in too look around instead of keep doing it online. I did not LAN on going in but he said something to me and had me walking in the door. He was very patient with me while I had my little one there. He answered every question I threw at him and also told me I did my homework. I didn't get what I wanted that day but plan to keep in touch with him for my first time car buying experience. It feels good to not be pressured and have someone helping you to get what you want, thanks Willie!

Leonard Saunders

14 de oct. de 2016

Casey has an excellent team in Jeff Amos and Will Jordan. I have been receiving flawless service and support from the Red Team for 14 years. They are the main reason I keep returning to Casey for my vehicle purchases.

ALICIA LEONARD

14 de oct. de 2016

Mr. King was great he made me feel comfortable and not pressured to get a car. Took time to explain everything to me and put me something I could afford. I would refer him to anyone. Great sales manager. This is my second car from Casey's both time Mr. Kings been my salesman.

lovemyboys

14 de oct. de 2016

Great service at Casey. Jeff Amos always helps us to make service with ours cars a pleasure. He takes the time to explain all details and very helpful.

Kellylm68

14 de oct. de 2016

My experience with Maada and Casey was by far the best car buying experience I've ever encountered. Would highly recommend to friends and Family. Keep up the great customer service!!

Kika J

14 de oct. de 2016

I went in to just check out cars in person instead of just looking over the internet like I had been doing. I was approached by Mr. Willie Goodman, he talked to me for a bit before I decided on just going in and seeing what can be done for me. I am glad I did because he made the process really smooth. He was also shocked about how much work I did on my own already and all the questions I threw at him. I will be going back to purchase my first car from them. Thank you Willie for being patient with me, while I had my little one with me.

Leonard Saunders

14 de oct. de 2016

Casey has an excellent team in Jeff Amos and Will Jordan. I have been receiving flawless service and support from the Red Team for 14 years. They are the main reason I keep returning to Casey for my vehicle purchases.

Leonard

14 de oct. de 2016

Casey has an excellent team in Jeff Amos and Will Jordan. I have been receiving flawless service and support from the Red Team for 14 years. They are the main reason I keep returning to Casey for my vehicle purchases.

2014Mopar

13 de oct. de 2016

Over the years I've dealt with quite a few car dealerships !! & I have to say Casey has been my pick so far !!..my sale rep Toby to care of us from the time we stepped on the lot & even called after the sale to how every thing was going with our purchase!!...I didn't expect to drive off the lot with my truck especially with a recent home & wife's car purchases!!!... but she got everything approved!!!.... THANKS AGAIN!! Toby

Redskins Lady

13 de oct. de 2016

After having dealt with many dealerships in my search for a new vehicle, I was tired and aggravated at the experiences. Once I got to Casey, I had already picked the vehicle that I wanted, so I was really looking around for the best deal with the maximum options. Willie, at Casey fought for the price I wanted and got me the deal that I was looking for on my new vehicle and I couldn't be happier. I would recommend Willie and Casey Chevrolet for a great car buying experience.

Tina

13 de oct. de 2016

I was so grateful when I stopped in at Casey Chev. 6 years ago. Thanks to this dealership and Mr Donald King I was given an opportunity to own my own suv as well as bill my credit score up. I am now the owner of the 2016 Malibu. I am thankful and still working toward even better oopportunities with Casey's. Thank you Donald King for your persistence in striving for the best deals for your customer's.

younis.wahdat1234

13 de oct. de 2016

i haven't seen such a great dealers in anywhere . they help you any spheres nice manners and good methoods so i am glad that i am a customer of this cimpany and i will recoomende my friends to this company

Happy Buyer

13 de oct. de 2016

After shopping around for a used vehicle at several other dealerships, I arrived at Casey Chevrolet and was greeted by Willie. The other dealerships and sales associates had turned an exciting experience to a major dissapoinment. Once I met Willie, which I must say he was very understanding and guaranteed Casey would be my last stop, and he was right. Willie went above and beyond to find what I needed and wanted in a vehicle. He's a great sales person, very professional, and will fight for the best deal. Thanks to him I'm riding in style and more importantly in a dependable,reliable vehicle. Thanks Willie for being an awesome salesman and person.

Shawn

13 de oct. de 2016

Ms. Bates is an amazing saleswoman. She provides world class service every step of the way and makes you feel like a member of the family. She will accommodate all of your wants and needs, no matter the circumstances and make sure that you are completely happy.. I have worked with Ms. Bates through 2 purchases and would recommend her to anyone looking to purchase a vehicle.

Bdiggs

13 de oct. de 2016

I brought a car from kendrick jackson thats works at casey chevy he is very knowledgeable and a very hard worker i would recommend everybody to see kendrick jackson if you need a car

William Brown

13 de oct. de 2016

Mr. King is an absolutely amazing salesman. He truly understands the buyer's perspectives. I have purchased 8 vehicles from him, 8 new and 1 used with zero problems and got solid deals everytime. He even assisted me in a purchase I made out in Hawaii when there was no profit for him to be made. This is a man of integrity and a true friend. I will continue to purchase from him and would recommend to anyone, even my own family.

civic2013

12 de oct. de 2016

I purchase a used Honda Civic. There were some paint marks on vehicle and salesperson promise to have them removed. To date the promise hasn't been kept. I bought the vehicle to Casey on 5 October for this to be done. I was told it would only take a few hours. When I called for status of work I was told that Casey didn't have the material to do the job and that the material would be in on the following Monday and that the Salesperson would call me to bring the vehicle in. Well, I didn't get the call on Monday. I called and email for status. When I got to communicate with the salesperson I was told that the Scratch & Dent Manager would call me that day or the next in the morning. Well I have not got that call and for two days now the salesperson has returned any of my attempts to communicate. I am very disappointed and I will only have my vehicle service by Casey, when the time comes, If have not other options.

Angela Gilchrist

12 de oct. de 2016

Toby is an awesome salesperson!!! I didn't think I would walk out of there with a car that day, but Toby worked her magic, and BAM, I got my car. She knows her job and knows how to treat her customers. Great job Toby!! P.S. Also she and Malcolm make a great team!

Cody123

12 de oct. de 2016

I recently purchased a vehicle from Casey Chevrolet and could not be more pleased! Toby Bates was very courteous, professional, and friendly. She was able to process my transaction quickly and efficiently. The whole experience was stress free and the employees really cared about the buyer's concerns. I highly recommend Casey Chevrolet to anyone interested in purchasing a vehicle.

Utz the Chip mam

12 de oct. de 2016

I have bought several vehicles from this dealership and every transaction has been a great and unstressful experience including my recent purchase of a 2015 Silverado. My sales rep and now good friend Donald King goes over and above the normal rep. And goes the extra mile after the sale is complete. I would definitely recommend Caseys Chevrolet to my friends.

Ekrica227

12 de oct. de 2016

This dealership was top notch! Mr. King went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and advice, but was in no way pushy. After I decided on a truck the process was painless. Quick and professional. I would definitely recommend anyone to go see Mr. King at Casey Chevrolet..

Jamie Stewart

12 de oct. de 2016

Kendrick Jackson was very professional, he made me feel very comfortable when purchasing my vehicle and I have recommended him to 4 of my friends and co-workers.

Lannabaaaybee

12 de oct. de 2016

Casey is the place to go they are all about helping you ! & for the best service ask for Esaa he's the go man to go to !!!

Mr.D-in-DEECEE

12 de oct. de 2016

Ms. Bates and Mrs. Graham gave me outstanding service with the purchase of my 2015 Chevy Impala LTZ. I and my wife was very impressed with how we where treated throughout the day, from start to finish. Very professional services. We will buy from you again!

CoachKw

12 de oct. de 2016

Kendrick went over and beyond for us my wife is coming back in to buy a suburban he knows his stuff anybody in the market go see kendrick Jackson at Casey chevy

Wanderer

12 de oct. de 2016

We went to Casey Chevrolet to purchase a new Malibu. Our sales person was Esaa Muhammad; he was very easy to work with answered all our questions. Although the vehicle that we wanted was not on the lot, he found us a vehicle exactly what we wanted from another dealership and had it delivered to the lot the next day. He is a very easy person to work with; does his best for the customer and we would work with him again.

ktang90

12 de oct. de 2016

I recommend doing your research first, knowing what you want and having a clear agenda. On the spot there are not many deals but if you do your own financing and buy the car via online ads its a great deal!! Leighland was easy to deal with and made my experience really easy for a female going in to buy a car. It can be daunting. But I dont regret it at all.

Dbrown0809

12 de oct. de 2016

Every time I go to Casey I am pleased with the service. This is a great dealership. The service team is great they always make sure my car is taken care of and services in a reasonable time.

Lreynolds

12 de oct. de 2016

Excellent experience...All the employees were pleasant & very helpful!!! The process was quick & I didn't have to spend my whole day at the dealership. I was also given a better rate than any other dealership! Leighland was AWESOME!

Rwebb3

12 de oct. de 2016

I was involved in an accident and was in desperate need of a car. I was reluctant to even visit this location because I did not hear good reviews of the dealership prior to, but nonetheless I wanted/needed a car badly. I went into the dealership knowing exactly what I wanted. I was greeted by Damon and I discussed all my wants and needs in the car I desired. He said he would make it happen. I mean, every car salesman says that, did I believe it, no, but I let him "prove me wrong". When it was all said and done, he put me in the car I wanted and met every requirement I asked for. He alone changed my perception of the dealership and their business. I would recommend anyone to go see him if they are looking for a vehicle.

Tjm2542

12 de oct. de 2016

I bought my first car from Casey, a 2015 Dodge Dart, the dealer's name was Leighland. Despite going to the dealership two hours before closing, Leighland was very accommodating, and professional. The manager wasn't my favorite person as far as his behavior when it came down to negotiating prices, but Leighland fought to get me the best deal. I am very satisfied with my purchase, if you need a car, go see Leighland!

ChevyLover21

12 de oct. de 2016

I havent been to a dealership where they made you feel like family! The Casey brand in itself is remarkable but it's the sales people who makes the process worthwhile! Like the the slogan goes "the only name you need to know", and that's for sure! Damon is professional, empathic, and goes above and beyond to satisfy the needs of his customers! I will not purchase a car from anywhere or anyone else!

Greg

12 de oct. de 2016

Damon was awesome and very professional. He is the best sales person I have ever dealt with.Purchased several cars from him. Malcolm always makes my purchases easy over many years

Jim Silcox

12 de oct. de 2016

We went to Casey with a very challenging situation and Peter helped us greatly. I would send anybody I know looking for a new are used car to see Peter. Buy a new car in general is a horrible process, but Peter made it a easy and a fun process. I have all intentions on paying him a visit again next summer as long as he is still there.

KATRINA CANNON

12 de oct. de 2016

PETER PAPPAS, SALES REP, FOR CASEY CHEVROLET IN NEWPORT NEWS, VA IS SIMPLY THE BEST. I BROUGHT MY VEHICLE SIX MONTHS AGO AND MR. PAPPAS WENT ABOVE THE CALL OF THE DUTY AND LITERALLY THE " EXTRA MILES" TO MAKE SURE I WAS COMFORTABLE AND SATISFIED WITH MY PURCHASE. EVEN I AFTER THE CONTRACT HAD BEEN SIGNED...MR. PAPPAS KEPT HIMSELF AVAILABLE FOR ANY QUESTIONS I MADE HAVE HAD CONCERNING MY VEHICLE. I WOULD FULLY RECOMMEND AND CO-SIGN FOR PETER PAPPAS...AS I ALREADY HAVE WITH SEVERAL RECOMMENDATIONS. DEFINITELY A GREAT ASSET FOR CASEY. LOOKING FORWARD TO DOING BUSINESS AGAIN IN THE NEAR FUTURE. KATRINA CANNON

Bobby P

12 de oct. de 2016

I recently brought a car from Casey Chevrolet. It was a wonderful experience. The dealer was very helpful. She was very patient and polite. Thanks to Toby Bates I will be a present and future Casey customer ,because of her and the great service I have received Casey Chevrolet.

Pam7507

12 de oct. de 2016

I went to Casey Chevrolet after being rejected by a local car dealer.I specifically asked for a female salesperson.I was introduced to Toby Bates and she was an angel.She wanted to get to know me and my needs.She worked tirelessly to find what I wanted and what I was able to finance.The finance depertment went above and beyond to get me in a brand new vehicle.I would reccomend Casey Chevrolet to everyone!!

LandscapeJay

12 de oct. de 2016

I gave Mr. Pappas and the whole Casey Chevy team a perfect score because they did not attempt to pressure or manipulate me like I experienced at two other large dealerships in the area. Pete was clear and consice, allowed me to pick the SUV I loved, and then handled the finances for me. I ended up leaving with a vehicle that my family and I love. THANK YOU PETE :-)))

Willie H Major, jr

11 de oct. de 2016

I've never had any problem with Casey. Mr.Perry has always been professional and friendly. I've been taken my suv for the past two years, and before any service is done he has always gave me a call first to let me know what needs to be done and how long it will take. Thank you.

Sarah

11 de oct. de 2016

I purchased my Tahoe from Casey Chevrolet three years ago and had the best experience. The salesman was professional and low-pressure. I got a great deal on my car and have nothing but wonderful things to say about the customer service I received. I actually live 2 hours from the dealership now and have tried two other Chevrolet dealerships in my area to perform service on my vehicle and have constantly been disappointed; so last week when I had to get new tires and my engine serviced, it was worth the drive to have the service team at Casey work on my vehicle. I highly recommend this dealership to anyone wanting to purchase a new vehicle or have theirs serviced!

Sarah

11 de oct. de 2016

I purchased my Tahoe from Casey Chevrolet three years ago and had the best experience. The salesman was professional and low-pressure. I got a great deal on my car and have nothing but wonderful things to say about the customer service I received. I actually live 2 hours from the dealership now and have tried two other Chevrolet dealerships in my area to perform service on my vehicle and have constantly been disappointed; so last week when I had to get new tires and my engine serviced, it was worth the drive to have the service team at Casey work on my vehicle. I highly recommend this dealership to anyone wanting to purchase a new vehicle or have theirs serviced!

Gary

10 de oct. de 2016

Mr. Craig Politte at Casey Chevrolet made our car purchasing experience a very pleasant event. Mr. Politte is professional in every way. He knows his products and goes out of his way to create a positive buying experience for his clientele. Mr. Politte is a major asset for Casey Chevrolet, and it has been a great pleasure to deal with him.

Tim n.y. hunter

6 de oct. de 2016

I'm in the process of buying a car at this time. After being married for over 20 yrs I just recently finished going through a divorce. Having a hard time and needing reliable transportation has been very difficult. Casey Chevrolet salesman Mr. E.Ricks (Ted) has been very positive and has made me feel as comfortable as any customer could be. I highly recommended Casey Chevrolet and Ted for anybody needing to buy a new or used car! Thanks for all your help.Tim

TurboCar

6 de oct. de 2016

Tuesday 10/4/16 driving down the road and heard a noise, thinking it was a vehicle around me, then the car was no longer around me and my car was still "singing". Thank goodness I was on Jefferson Ave in front of Casey Chevrolet! This is where I also purchased my vehicle! I pulled straight into the service bay and Jeff was there (my regular man Richard was having lunch) as I got out of the car Jeff said "don't look so stressed". I said that it didn't sound good and he said no it doesn't but we will take care of it for you! Signed my car in picked up a loaner and I was back on the road in 15 minutes!!! Yes 15 minutes!! I received a call the next day with the results (thank goodness for warranty). I picked my vehicle up no cost (warranty, warranty). Dropped off the loaner and out the door I went. Thank goodness for caring folks to look out for their customers. I will recommend them if asked for a reliable service team for a vehicle. THANK YOU JEFF and service techs for taking care of my baby.

disappointedcustomer

21 de sep. de 2016

I would not recommend Casey dealerships to anyone! Stay far away! Wish I went with my gut on this one, but I didn't. From bad tires, to a door that won't open, Casey has been far from helpful in ANYTHING!

toyotabuyer

19 de sep. de 2016

We worked with Maada Keili on a sale of a Toyota truck at the "Fall Festival of Used Cars" at the Hampton Coliseum. He was personable, easy to talk to, smart, and worked hard to make the sale. Even though Toyota is not his specialty (hailing from a Chevrolet dealership), he was knowledgeable about most things. But even if he didn't know the answers to the questions we asked, he went the extra mile to make sure we got the answers we needed. And he was genuinely a nice guy - not slimy at all. The whole interaction was a very positive experience. I'd definitely come back to him - maybe even get a Chevy next time :)

Leonard

23 de ago. de 2016

Great service team. I receive excellent service from the Red team even though they are very busy. The members are friendly and courteous even when they are extremely busy. Good help like these folks is not easy to find now days.

Mike_S_B

16 de ago. de 2016

I just went in to show my wife the type of truck I wanted. The only pressure that the salesmen put on us, was the amazing deal! So far the best dealership that I have ever dealt with. If I am still on the area when it is time to buy another vehicle, I will definitely be buying from them!

Thassan921

30 de jul. de 2016

Everyone was wonderful getting us to our payment and we are thrilled with our purchase! We began looking on line and Mary introduced us to Sam. Sam was kind, patient and amazing to work with. We only came in expecting to look and test drive but Craig and Sam worked hard to get us a payment we were comfortable with and the exact Suburban we wanted.

Stranded In Newport News

28 de jul. de 2016

My car was worked on and now its not starting ?? Stranded with 4 kids in 100 degree weather with no customer service in sight FRUSTRATED!

Lisa

6 de jul. de 2016

My experience at Casey buying my first ever brand new Chevy Silverado 1500 was an absolute joy. Mary Farris was my initial point of contact and she walked me through the entire process. When you meet her it's like meeting an old friend her personality is amazing and she wants to make sure you are 100% satisfied with your vehicle before you buy it. I do need to mention the entire sales team is great. Scott and Rick want to make sure you know all the bells and whistles on your new vehicle and make sure you are 100% satisfied as well. Awesome experience. Would highly recommend Casey's sales team to anyone looking for a vehicle.

Snyper09

2 de jul. de 2016

I just recently purchased a Chevy Silverado 1500 and Rick and Keith were the two associates who helped me. Rick worked exceptionally hard to make sure I was happy with the deal that was made. Scott was the manager who helped and made sure to explain everything that I was apprehensive about. They all 3 took their time and made sure we were both happy with the deal being made.

Denise

16 de jun. de 2016

Recently needed tires. They kept their word to "Meet or beat any advertised price" Staff was incredible! I doubt many people enjoy a visit to a dealership but I did. Thank you Rich, and Casey Chevrolet Staff!

Tishera

23 de may. de 2016

My experience at Casey Chevy was nothing short of amazing! All of the salesmen are great, but Jamel Tirado was the best. He kept me updated with every step of the process and eased my anxiety. I will definitely be sending customers your way!

Tangee78

20 de may. de 2016

I went to Casey Chevy thinking I wasn't going to be able to get a van but my salesman Mr. Micheal Morgan -Towe helped me. He was very professional and nice and I would definitely recommend him to someone else . I drove off with my new vehicle for me and my family and u will be back. Thank you sincerely...Tangee Bonner

crabbdownunder

16 de abr. de 2016

Did online credit app and trade in value on car granted i have problem credit but not i person called me or emailed guess waste of there time since they couldn't sell a vehicle will never try them again in furture even went by dealership not saying i did info online talked to salesman said i have problem credit wanted to trade current car lm in said i was upside down acted like he didnt want to give me the time of day my credit problems are my fault but dont treat me any less than next person you can sell a car to because they have great credit will just look elsewhere in furture......steve

powellsb11

24 de mar. de 2016

Filled out all information online credit app trade in not one person contacted me back guess they were to busy will never contact them again...

cheryll.holmesmcknight

21 de feb. de 2016

My car was towed to the dealership because I could not start it; failure to recognize the key(Fob) being present. The doors would not open, when they finally opened, the car would not start. I thought it could be the car battery, the key batteries or something with the electronics. The car battery was replaced. The person I spoke with by phone was very informative and pleasant. (Richard). I probably drove him nuts with my phone calls, but he was patient.When I picked up the car the person in the bay let me walk right pass him; an individual at the counter pointed me back in his direction. I was the only customer in the bay area at the time. He looked up and I asked about the car, which was in plain view in the bay area near the doors. He handed me the keys and that was it, no further conversation.My car has the same problem that it was towed in for. The Key "Fob" works when it wants to but I noticed that its a problem with the starter button not detecting the key. I still have the same issues with starting my car. The car smelled of oil in the interior, no attempt to clean up after servicing.

Cwaaga16

19 de feb. de 2016

My experience was amazing! Maada was so helpful and very patient with me with the process of purchasing my first vehicle, couldn't have asked for a better car salesman! highly recommend anyone going here to purchase a vehicle!

Blondie1

11 de feb. de 2016

I have been adopted. I have never experienced this type of help ,loyalty and care being a professional myself and the care I have for my own clients I found with each person I dealt with.. IT WAS LOVE ALL LOVE AND EVERYONE CARED AND I HAVE SENT CUSTOMERS TO HAVE THE SAME EXPERIENCE. . LOVE U CASEY CHEVROLET

Anna

5 de feb. de 2016

Thank you to Mary, Keiven and staff for the great deal! Great customer service! Very happy with my experience at Casey Chevrolet and love my car!

Professor Izzy

25 de ene. de 2016

While I was traveling for my job I returned home and needed to get a newer vehicle. The staff went well above what I expect from a car dealership and worked for over four hours to get me a vehicle that is a perfect fit for me and at a price that was well under what I expected to pay. The few things that weren't perfect with the vehicle they are fixing for me tomorrow before I have to continue traveling for work. I would recommend Rick and Mary to anyone who was in the market for a car. I am truly appreciative of their time and effort.

Lynnliggins

14 de dic. de 2015

Rich always does his very best to take care of me each time I have taken my car for any reason.. I had a issue with my air condition unit and I was going on a long driving trip and Rich had that issues resolved so I would not have any problems, on my trip. Thank you so much Rich for all the times you have taken care of my car. You are the best.

mjholden57

24 de oct. de 2015

Whether I'm looking for a new vehicle or having one serviced I am always met by courteous employees more than willing to help and guide me in the right direction.

CaseySux

17 de oct. de 2015

In June of 2015 we bought a 2014 Ford Explorer Limited from Casey. Upon arriving home we started to get pulsating from warped rotors. We has to replace the wiper blades within 2 weeks of ownership. Then 1 month into ownership the 3rd row leather seats exploded apart due to the stitching vanishing. I've contacted Mr.Rogers the used car Mgr numerous times via phone & email. I was told to have Ford dealer inspect the seats. I also was told to get an estimate for the key lock code pad on the door today never supplied the code for. I was then told to take it to an upholstery shop that the mentioned Ford dealer used so I did that.I've supplied estimates for repairs and to this day all I've received is run arounds and disrespect. Oh wait I did receive documentation stating legal actions if I didn't abide with their demands of returning my trades title. Woops did I forget to mention they sold the Jeep already without the title? There's much more to this but I think this review says enough. Mr.Rogers are you starting to respect & listen now?

disappointed_corvette_owner

15 de oct. de 2015

We dropped our Corvette off for its 100,000 mile maintenance and to have a vibration in the rear end fixed (I suggested was due to brand new tires not being properly balanced - the tires were purchased online and installed at WalMart). The technician, Will Jordan, walked me through what was recommended for the 100,000 work based on his inspection, which included replacing two front leaf spring bolts that had come out. He then recommended replacing the rear passenger side wheel hub. After the hub was replaced, we test drove the car and the vibration was still there Will Jordan then took a ride with my wife and she pointed out the vibration he very condescendingly tried to convince her it was either items in the cargo area or a normal noise he tried baffling me with his factory certified Corvette technician" BS but I explained to him I was an engineer with an MS degree and I designed mechanical systems for NASA and went on to explain to him why he was wrong. They never fixed the vibration. I took the car to Tread Quarters and had the wheel re-balanced which fixed the problem (as expected).A few months later while under the car changing the oil, I noticed the missing leaf spring bolts were still missing. When I called the dealership, the service manager, Rick Milton, cussed at me and told me I should take the car elsewhere for repair. He said they only fixed the rear of the vehicle he refused to acknowledge any of the 100,000 mile work was on the front of the car. Fortunately, the general manager, Steve Pagano, stepped in and had them install the missing bolts. My conversation with Steve Pagano was the only redeeming instance of the entire experience. Unfortunately, when I picked the car up after the work, Rick Milton tried to get me to sign a reciept saying the bolts were unrelated to the previous visit, because the it was all work in the rear of the car (despite the fact that they were pointed out as missing at that visit to me by Will Jordan while physically standing under the car and that I had asked for them to be replaced). I refused and Rick Milton refused to give me a corrected receitp.Just remember, if you buy a Corvette on the Peninsula, these are the people you will have to deal with!!!In the dealership's response to this review, they say I said I would go to TreadQuarters because I had already paid for the service. That is factually incorrect. I did not go to TreadQuarters until after Casey Chevrolet (as stated before, the tires were installed at WalMart), and my receipt from TreadQuarters is dated as such. They also said "If the leaf spring bolts were missing at that time, their technicians would have noticed and let you know about this issue." - this is true. Unfortunately, they did nothing about the missing bolts and let my wife drive off in a car with a compromised suspension system, despite me asking for new bolts to be installed. Lastly, other than Steve Pagano, no one from Casey seemed the slightest bit intested in helping me until after I posted a negative review.

Fayetteville, NC

5 de oct. de 2015

I drove from Fayetteville, NC to the dealership on 10/04/15.I had the best service which I was expecting. The service I received, the price I got, the honesty I have noticed are un parallel. Absolutely no hassle policy they have. Thank you.

Janiet05

20 de ago. de 2015

I called in yesterday and spoke with a sweet knowledgeable young lady. I didn't want to give my name or number because I know sometimes they can be pushy. She answered all of my questions and even gave me her work email just in case I became active in buying. When I'm ready to purchase I will Casey to speak with Keiana!

Dave Ashe

20 de ago. de 2015

Joel made the purchasing experience excellent. I would definitely purchase from Casey again if the experience is the same. He was not pushy and he tried to ensure that I was happy with my purchase. So much so that I got my wife to purchase a vehicle at the same time. This experience has made me recommend Chevy and specifically Casey to coworkers, friends, and family.

semiretired

8 de jul. de 2015

I have never had any problems with Casey. I know that service work takes time, and I come prepared. It is always a pleasure to talk to everyone from the technicians to the ladies at the service desk!

Valerie Hicks

26 de jun. de 2015

I had the opportunity to bring my car to casey chevrlet and was astonished by the professionalism and outstanding service that Rich and the blue team provided. They worked on my brakes and inspected my rotors for safety and informed me that they were unsafe and needed to be replaced. I trust Rich judgement and decided to have the work done. Thank you Casey Chevrolet for looking out for the safety of your customers.

Brian

24 de jun. de 2015

The folks at Casey Chevrolet are GREAT! I've traveled the Virginian Peninsula looking for a Lifted Chevy Silverado 1500; after visiting 5 different dealerships, I quickly learned that the folks at Casey would be willing to build the truck exactly as requested. Corrine and Mary offered top-notch salesmanship and competitive pricing... Beat other dealerships in both pricing and attitude, I was very impressed with how the folks at Casey reacted while following up w/customer requests! Their service department has been excellent as well. Rich has assisted/ordered/responded in a timely manner and kept me updated on all aspects of the purchase/build. I'm generally not the type to write reviews but after my experience at Casey Chevrolet; when compared to other dealers, I felt I should help others find the right dealership concerning their next purchase!

Jim Perasso

22 de jun. de 2015

The Red Team and it's lead Mr. Jeff Amos always give me great service. I rely on my truck and having them ensure it's in top shape and running right gives me peace of mind. The quick turn around on all service appts is a plus.

engineer

20 de jun. de 2015

Almost five years ago, Casey Chevrolet sold me a Silverado pickup for a great price. Ever since then, Casey has service and repaired my truck except for a period of time when I was out of the country. When I returned, I had to take the truck in for new tires before I could drive it home. I felt that I was taken in by the Chevrolet dealership. As many times I have been to Casey's I have never felt like I was taken advantage of or cheated. I trust Casey with all of my needs for my truck. Rich Vaughn has always been straight and honest with me and has made me feel like I was the only customer there.

Shelton74

20 de jun. de 2015

I give this rating a 5 because of he service department and the respect I get as a customer. I will buy from "this" dealership and from RJ English. I also only want Rich working on my vehicles. These guys are family, as well as this entire dealership.

WV Golfer

18 de jun. de 2015

Jeff has taken care of my 2009 Tahoe since I moved to Newport News in 2012. Even though I didn't buy the car there, they treat me like a valued customer and always do things right the first time. I have all my work done there, and even buy my tires there for me and for my wife's Lexus (which she had when I married her). Just had the 100,000 mile service done, and it runs like it did the day I drove it off the showroom floor in Ohio. I will definitely give them my business the next time I'm in the market to trade.

Moparnut99

9 de jun. de 2015

I broke down less than a mile from their dealership. They actually sent a technician to me with a battery device to jump my car. This allowed me to get to them for the repairs I needed without paying for a tow truck. Thank you!

tina

9 de jun. de 2015

I recently went to Casey Chevrolet to get my car serviced. I had an excellent experience and everyone I spoke with with so kind and courteous. I used to bring my vehicle to Hampton Chevrolet and will bring my vehicle here from now on. I look forward to bringing my vehicle back again!

widenhouse07

8 de jun. de 2015

I bought a car in September. I'm not thrilled with it, headlight had electrical issues straight off the bat and the tires had constant leaks. But I am more disappointed in the disrespect at the service center than I am with my car. I needed a oil change. In fact I am here as I'm writing this. And I had to call three times in different days before I was even able to schedule an appointment. The first phone call was on a Tuesday around 2pm. No one answered. I called again on Wednesday and no on answered. That was around 11am, I left a detailed message and myPhone number twice. Almost a week went by and no one got back to me. I called the following week and finally was able to make an appointment. For a Monday. June 8th. I come up to the service center and park. No one greats me. No one looks up. I stand by a man's desk hoping to ask where I should park. He it ignores me. So I walk inside to ask the women at the front desk for assitance. They are also rude and uninterested in helping. One man eventually gives me directions to pull the car in on the left. A woman asks who I was meeting- I didn't know. I wasn't told on the phone call.They looked it up and told me it wasPerry. The man at the desk who wouldn't look up. When I make an appointment with someone or a company I expect to have that time set aside to be ready for that person. I was here at 1:30. I stood by poetry's desk until 1:36 until he spoke to me. I said hello and he shushed me with a hand motion and Told me to wait a sec. Finally he got off the phone,Looked at me and asked if I was waiting. Yes I answered, I am waiting for you. No he clarified and asked if I was going to wait at the shop for the oil change to be done. Yes I was. He told me to wait inside and turned back around. And that was that.I won't be back again.

kt8209

23 de may. de 2015

I went in to trade 03 Ford Windstar because it would be 3 years I had the car but due to the negative equity in the van that I bought from Casey they would not let me trade it in.I have been a loyal customer and I also sent someone there to buy a car. I have never been late or they never had to call me for a payment. I have been treated unfair and will not buy another car from this company.They don't have any loyalty to their customers.

Bill Green

22 de may. de 2015

I have been coming to Casey Chevrolet for years for a variety of services on my Van. I always wait until Mr. Roundy is available even if I have to wait for a few days. I trust this man in his assessment for any problem I am having and during my annual state inspection he lets me know if something needs attention at that time or what needs to be done before the next one. I drive a handicapped equipped van and he takes great care of me. I would not think of going anywhere else for service. Bill Green

armymom

19 de may. de 2015

They sold me a lemon and they told me to come in so they could help me get into another car since the one they sold me was already repaired with the same problems as before. The mechanics said it was a wonder I made it this long with everything wrong with the car. I told the sales guy I wanted a used car not a new car for one he didn't listen to me he brought me a 2015 car. I did not want lied about everything then had a nerve to ask my mother to cosign for me for that 2015 car no. I told you I want a used car and you didn't even ask me to go look at the used cars to see which one would work. Then he comes with paperwork that states I need $3000 after I told you I don't have that kind of money laying around. Then you think it's funny that yall sold me a lemon. I will never bring my brother who is looking to buy a car and make sure I let other people know about Casey dealership they are a bunch of liars that thinks it's OK to sale customers lemons and now they are stuck paying on a car that no longer runs it belongs in a junk yard for scraps.

Chevy lover

6 de may. de 2015

I had an unexplained issue going on with my car. Jeff told me to bring it in for service. Rick worked hard to find the problem. He spent hours on it. Even though he could not find the problem, he still gave me piece of mind. And when they had Mark get my car for me to pickup, he took time to get it washed for me. I left there feeling that even though Rick could not find the problem, I still left with a feeling that they really care about me. Thank you .

Summit123

28 de mar. de 2015

I recently took my 2013 Silverado to this dealer to get some interior door trim and the windshield replaced under warranty. I didn't buy my truck at this dealership because when I was shopping around they didn't have what I was looking for and the salesmen got into and heated argument over who was going to try and sell me a truck while I was standing right in front of them. The manager had to come over to deal with them before I was help. But that's not what I'm here to tell you about. When I made my first appointment to bring the truck in they had cancelled my appointment due to snow. But they didn't bother contacting me to tell this or to reschedule my appointment. When I went in for my second appointment, Jeff and the service team had no idea I was coming, evidently Patsy forgot to record my appointment on the schedule, so they couldn't do the work then. They manager(don't remember his name) did end up dealing with me and he was nice and sorted it all out but I was already very dissatisfied with my experience so far. So the next week I get a call and they say they are ready to do the work. I drop my truck of in the morning before work and they say I can pick it up in the afternoon. They call throughout the day to update me on the status because they're running behind but they guarantee my truck will be ready for me to pick up that day. Then Jeff calls 10 minutes before they close and ask if they can keep the truck overnight. He was very surprised when I say "no you can't, I need the truck tonight, you said it would be done and you had it all day". Then he says I can't pick it up because it's not done. So I tell him he's going to have to give me a loaner car because I have plans. This is surprising to him and he says they are about to close. I live close by but Jeff tells me I "better hurry up and get in here" before the promptly hangs up the phone. He called me right before they close to tell me I can't have my truck back and he acts surprised and annoyed that I want a loaner!? Anyway, to sum this all up Jonelle was rude and annoyed when I show up to get the loaner. Don't go to this dealer if you don't have to, there are plenty of others in the area.

Looney9

23 de mar. de 2015

We recently ordered and purchased a 2015 Silverado 2500 HD from Casey Chevrolet. This was our first special order vehicle. We worked directly with Scott and Craig and the process was very smooth. We were updated on each step of the vehicle build and delivery process. We were notified when the truck started on the build line; when it was loaded on the train for shipment; and when it arrived. All employees of this dealership have always been friendly and courteous each and every time we would visit the dealership. This is the 4th vehicle we've purchased from Casey. We return each time due to the knowledgeable sales staff and fantastic employees. We worked with Scott Gregoire during the sales process. We worked with Ray Ortiz for the financial paperwork. Mr. Ortiz remembered us from the previous vehicle purchases over 4 years ago. We worked directly with Craig Politte during the ordering process. We have worked with Craig during every vehicle purchase we have made with Casey. He is one of the main reasons why we return.

Luvinmaminwife

21 de mar. de 2015

November 2014 I purchase a van. I contacted sales because I purchased at closing and realized there were quite a few things wrong. I spoke to my salesman, his manager and the sales department manager. When I didn't get a resolution, I contacted BBB. The sales manager gave me a copy of the inspection report completed a few months before and did absolutely nothing to accommodate me. It's was time for a free oil change, I decided to pay at Meineke instead because of their service. Meineke confirmed the entire break system was rusted out. Quoted mea out $1100 to fix. They also said that after the 6k miles that I used, the tires needed to be replaced and would not pass inspection. They said that the car needed an alignment totaling $600. The following day, the tire blew, I attempted to change it. It was so rusted I had to purchase a AAA membership just to have a professional help me. The first tow man was only able to get the spare from under the car after spraying liquid wrench it. Once again, the wheels were rusted on the disc and we had to call another AAA driver who had to beat the inside of the tire, to remove it from the car. I have a vedeo of AAA efforts and the estimate for the work needed.

fred.foskey

23 de feb. de 2015

Never believe anything Casey tells you, there contests are a scam, they won't stand behind their word so get EVERYTHING in writing as anybody who works there will tell you what they'll fix and obtain amnesia after you leave. As for my previous post, they did not fix anything,period... reguardless of their response.

Mike

2 de feb. de 2015

I came in looking for a 2014 used Captiva and the salesman Esaa was honest with me that they had discontinued those in 2014. He recommended a new Chevy Trax that had all of the same perks plus some for virtually the same price. My wife and I couldn't be happier with the car and service. Esaa deserves a huge pat on the back.

fred.foskey

14 de nov. de 2014

I purchased a used Chevrolet Equinox and the OnStar battery and Stabilitrak never worked and they told me to bring the car back and they would fix all of it but when I went back they wanted to charge me $350 even though they promised to fix it for free it was one of those verbal agreements where they suddenly had amnesia. I decided that it was time to get another car, I went back to Casey to see if I could trade in my equinox on a different SUV problem is I was sold a lemon and now comes the appraisal I owe 10500 but they only offered me 4000 for the lemon they sold me.I did an internet search so an Internet employee calls me and tells me to give Casey another try and I did I met the first salesman he was in such a hurry that he spent ten minutes with me and left so I called to complain and I asked to see my old sales lady corrine she is the friendliest person there as well as Keiana, it just seems kind of funny that the rest of the management would not try make things right and put me in the vehicle that I came up there to purchase. I am a disabled veteran and no offer of a military discount or any other go to the breaking point sale was made to me after my third attempt. I love my sales lady, but it seems Casey wants profits ahead of what's right. Too much greed in this country, wished I never joined the military it just made me handicapped poor,and disrespected. The WORST part was knowing my father worked for GM for 35 year's saved GM millions on a little piece of metal he invented and not one of them would give me anything in writing it was all verbal with we can't help you.....Sorry! So,to me it was a waste of gas and approximately 7 hrs.for them to try to DUMP another unwanted vehicle on me instead. But I refuse to purchase anything other than a GM product due to my father's wishes previous to his passing and my loyalty. Maybe another dealership.....who knows.

jusjoshn78

29 de ago. de 2014

I had a recall and Rich dealt with it in a timely and professional manner. I would not take my car to any other place.

Hairfanatic20

24 de jun. de 2014

Mary and Travis made sure my vehicle was just what I wanted at pick up. They were wonderful!! I had one issue at the end with Ray Ortiz and was not pleased with his customer service. But I would buy a vehicle with Travis again!!

Gma2twns

24 de jun. de 2014

In nov 2013 I was desperate need of a van. My car had just been totaled & I had just recently got custody of my 2year old twin granddaughters. I decided to give Casey a try. I was working with Mary & Travis. I related to Mary everything I needed & price range. She in turn related to Travis who showed me van after van. I still wasn't sure. I left & searched private sales with no luck. So back to Casey I went. I'm so happy I did! We found a van that was government used. Very low mileage. Great price with warranty. There was a few MINOR things that needed to be fixed. Not only did they fix them BUT they went down on their price too! After having the van a few months I started having some problems which was not covered by the warranty. I had them fix it (service people are great too!). About a month later when Mary came back from medical leave I told her what happened. She talked to a manager & I got back 1/2 of what I paid to fix the van! Mary & Travis were so patient with me going from van to van. All my questions & concerns. Returning calls in a very timely manner. They made sure the van was washed & clean inside upon pick up. I will definitely be doing business there again. I recommend Casey's & Mary & Travis to everyone !! Thank you so much!

jpineman

18 de jun. de 2014

Robert Pineman was extremely helpful. From start to finish he was knowledgeable and friendlyI would definitely recommend Robert and Casey Chevrolet to all family and friends

erthsvr

8 de jun. de 2014

The last 3 vehicles we purchased were from Casey Chevrolet. Mary and Damon have gone above and beyond for our family and have recommended friends purchase from them too.

JJ362

6 de jun. de 2014

My husband and I had come out to the dealership a few months ago. Just to take a look at some of the new cars. We were not really in the market to purchase anything. But we wanted to get some ideas for our next car. Check out some of the newer features and styles. However I was disappointed in the sales staff. The young man that waited on us was not pushy. Which was a plus. But he was not knowledgeable about the cars. In some ways he acted like he didn't care. Maybe cause we weren't buying a car that day. Which should not matter. We could be future customers. I guess we will try again later. When we are a little more serious about buying.

Olds Aurora fan

24 de may. de 2014

I went to Casey to look at a specific used car. It was not what I wanted as it turned out. Salesman, Sean, suggested an alternative, which was an acceptable vehicle, but turned out to be priced above what I wanted to pay. We could not negotiate a deal, but I thought I was treated with respect through the process. Sean was patient and knowledgeable about the cars he showed me. When I turned down the first car, and told him what I was looking for, he suggested a car that fit well my needs in terms of features. I test drove it before asking the price, which was my mistake.

janet Chevrolet owner

22 de may. de 2014

Robert Pineman was extremely helpful and knowledge He was extremely friendly and efficient I would recommend him to everyone I know

TorchTEMPORAL

21 de may. de 2014

I came in for service and was assisted by Robert. He was very pleasant and great to work with. When asked questions, he was prompt with responses and if he did not know the answer he was truthful with me. If I am back in the area and need service again I will definitely return there to Casey. Thanks for your help Robert!!

Pittington

16 de may. de 2014

Casey Chev has some of the most knowledgeable service techs that I've worked with, especially Josh Wanger.Josh understands customer relationships. He is always extremely friendly and professional. I hope management understands what a valued employee Josh has become!

jenwargo

5 de may. de 2014

I was in a bind due to negative equity and Mary convinced me to come to Casey and with her and Chad and Derrell we were able to work something out to fit my needs and I love my new Cruze.

mepayne

23 de abr. de 2014

My wife an I just completed a cross country trip in our new C7 Corvette. We took the car to Casey for an oil change, small warranty work and a showroom detail cleaning to return the car to showroom condition. The charge for this cleaning service was $210. I willingly agreed to the price for a showroom detail cleaning after discussion with the service advisor the level of cleaning that would be done for the price. After picking the car up from the dealership, and getting the car home, I looked a little closer at the cleaning detail. Amazingly, the motor compartment was never touched other than to change the oil. Dust and dirt from the cross country 7500 mile journey obviously still under hood. The water marks from the exterior washing were still evident on the underside of the hood, so the hood was never opened during the cleaning process. In one of the cup holders in the center console, there were crumbs or some sort of debris still obviously left over from the strip. The dust in the cracks and crevices of the center console was obviously never vacuumed. The inside of the wheels, which were specifically discussed with Jeff before the service was scheduled, had not been touched as well as the wheel wells. The underside of the painted surface of the rocker panels were not touched. The interior portion of the door hinges were not touched. Bug residue on the front valance was still evident, even though most had been removed during the washing of the vehicle. If Casey Chevrolet calls this cleaning a showroom detail worthy of a $210 charge, I find it very difficult to understand a mindset that would allow this thinking possible. I am Totally, and Completely dissatisfied with the extent and quality of this cleaning service. My wife says she could have done a better job in a couple hours on our own driveway. And, without a doubt, if I had any inclination whatsoever that this is what I would have gotten for a showroom detail cleaning at a cost of $210, I would have cleaned the car myself. With insufficient service such as this, it makes one wonder whether the oil was actually changed. UNBELIEVABLE!!!

glostaff

18 de ene. de 2014

I was there earlier than scheduled, but was waited on immediately. The wait time was not long and the service was beyond my expectation. I have been a customer of Casey's Chevrolet for many years and will continue to be. Thanks for a job well done.

Keiana!

8 de ene. de 2014

I really admire Mary's hard work and dedication she puts into working with you as an individual, she put me into the vehicle I wanted! I'd recommend her to anyone she's astonishing!! Koodoos to my dearest Mary! We love you

kirk2009

8 de ene. de 2014

We love Mary! Anyone tells me "I'm looking for a new car." I send them right to Mary! Bought two cars with her and family has too!

Ggraham2808

7 de ene. de 2014

Mary is just AWESOME!! She's done such a great job once again, we'd recommend her to anyone. Thanks again great lady love her

Ross

2 de ene. de 2014

The salesman did not disclose the full details of the contract on our used car purchase. He omitted the charge for the additional $2,000 warranty charge and totally messed up the primary and co-sign on loan paperwork. The salesman would not correct the loan paperwork that he made the mistakes on. He verbally said oil changes and inspections were free, but recanted the offer when we asked for them in writing. I will not buy another car from Casey Chevrolet.

jimmy1028

17 de nov. de 2013

Had a good experience. I will definitely be returning again the next time I need to purchase a vehicle. Ross D'angelo was very friendly and helpful.

Cowboyfan88

4 de nov. de 2013

Great young man!!! That's all I can say ! Helped me get out of my trade, very happy, I will by my next car from mr holt

aljohnson12

4 de nov. de 2013

Mr. Bryan Russell met us as soon as my wife and I pulled up. He was very courteous, knowledgeable, and professional. We originally were just looking at the time, but Bryan's knowledge and professionalism made us feel at home and ready to do business. I am a loyal Chevrolet customer and this experience sealed this commitment even further. We drove away with the vehicle we wanted with all the style and comfort anyone would be envious of owning. Thank you Casey Auto Group and a big thanks to Bryan Russell. Sincerely Al Johnson

twtache

3 de nov. de 2013

I would like to let you know how much I appreciate the hard work and persistence of your salesman Ross DAngelo. We started shopping for a car for our son Kort and Ross was able to find a great Mazda he loved and arranged financing he could afford. I also know that was his day off but he worked that day to help Kort get such a good deal. We began shopping at Casey because Ross previously did such a good job arranging a car for another son, Austin. We trust Rosss ability, commitment and integrity. The fine selection of cars is another "Plus." When our other son Andrew is ready to get another car, Casey is where we will recommend that he goes.Tom Tache

jusjoshn78

13 de sep. de 2013

I have been a customer with Casey Chevrolet for many years and I have always had great service when it comes to the Service Department. Richard Vaughan was very friendly and helped explain all details to me. My only negative is that maybe the prices be a little lower.

skelly987

2 de ago. de 2013

I used USAA car buying program and my car buying experience with Casey from start to finish was amazing , Scott my salesman and Craig my USAA sales rep answered all of my questions and then some I had no idea that car buying could be such a good experience they worked with me to give me the best deals and incentives they could they gave me everything that I wanted at a price that would be considered a steal , I will definitely be shopping at Casey for my next purchase.

crafty955

4 de may. de 2013

Travis is very dedicated to customer satisfaction and my experience very pleasurable. I purchased 2 new vehicles in the past 2 weeks and know I got the best deal on both of them. If you're considering a purchase, new or used, ask for him. You definitely won't be disappointed!!

sharkness7

2 de may. de 2013

I recently went under the knife for shoulder rotor cuff surgery which is painful. Due to the pain that is associated to this kind of surgery, pain meds are taken so unable to drive. It also put me out of work for 6 weeks, which also made time for me to schedule time for this fault. Because of Jeffrey Amos diligence he arranged for my 2009 Silverado to be picked up for repair and returned after it was finished. They had found a bulletin on whining coming from the bearing in my torque converter at no charge. As always, Jeffrey Amos and Casey Chevy, diagnosed and repaired\replaced and finished either within promised time of return and sum times, like this time, much sooner than promised. I give them 6 out of five stars available and a rating of 11 out of 10 points available. Jeff\Casey, you are the toast of the town.

13Camaro1LE

3 de ene. de 2013

I want to start off by saying that Casey Chevrolet knows its products and anyone that may be thinking about purchasing a vehicle give them a try first. You will not be let down. Regarding my current situation, Casey Chevrolet and its staff worked with me(being that I live 150 mi away). I received the same trade-in value from another dealership I had previously been working with and was able to receive other manufacter rebates/incentives without hassle. From the used car sales manager to the finance manager, everything was perfect. They were understanding, thoughtful and displayed an overwhleming amount of patience that I had not experience at a previous dealership I will not name. I want to say thank you to Scott Gregorie whom was my sales and consultant, Craig Politte, Danny and the rest of the entire staff for making this all possible. I recommend this dealership to anyone and I will be making any future purchases with them if I am in the local area.Being an active duty Staff Sergeant, in the Marine Corps, I recommend any service member to give Casey Chevrolet, in Newport News, VA a chance at earning your business. You will not be disappointed in your decision.

gunsandducks

15 de nov. de 2012

I have been to many dealers and have bought many cars . All the others made me feel like a customer, casey chevrolet made me feel like family .from the sales to the service. my agent scott was great ,he was nice and friendly made the expenrence.very easy .i would buy many more cars from him and casey

Tomtom23

15 de nov. de 2012

Scott was the best sales person very honest and kind took his time to make sure I got want I wanted and worked with me

H S New an

13 de nov. de 2012

RJ did an outstanding job in finding meMy 2009 corvette. It is the third corvetteI have bought from him as my salesExpert. Use him he is a very talentedProfessional. His method is help youBuy what you want. Skip NewmanThanks RJ;Skip Newman

abbynicole

28 de oct. de 2012

This is our second car from Casey.. Mary Farris has always given us quality service. I would recommend her and Casey to anyone looking to buy new or used.

bassman23601

17 de ago. de 2012

My wife and recently purchased a 2010 suburban, after a few missed communications and an extra trip to the dealer to take care of things, I will say the overall purchase was a very professional. We have purchased three other cars and trucks from Casey, they will be at the top of the list for our future needs Thank You

btsheets

27 de jul. de 2012

My wife Betty and I were in the beginning stages of looking for a new car. The car, new to us, did not have to be a 2012 model. We could have been interested in a 2011 or 2010 model, but the car would have to be a quality car, low mileage, attractive to us, but as a pre-owned would have had to have been thoroughly checked out. Honda had been recommended by the owner of Custom Car Care whose judgment and character we value most highly. A banking official at Langley Federal Credit Union also recommended highly Casey Chevrolet. When we first started looking for a newer vehicle we went back to a dealership where our last purchase was a Dodge Town and Country van, top-of-the-line, fully loaded. This dealership has been superb in servicing us in every way. We began looking at Mercedes-Benz, liked the new 2012 versions, but we felt the costs were more than we wished to expend on a third vehicle. There were earlier versions available that met most of our criteria, but not all of what we sought, so we passed. The dealership said they would see what they could find. We thereupon decided to go to Casey Chevrolet where we immediately met Mary Farris. Mary was very pleasant and most attentive in determining the basics of what we were looking for and resourcefully guided us to the types of vehicles we were seeking. We looked at several different car models, liked and drove a 2012 4-dr, V6, EXL - but decided the cost would be more than we were willing to commit. We were about to leave to continue our quest when Mary adroitly suggested a 2011 EXL very similar to the 2012. After driving the car, we were very interested, and Mary began showing us all the features the car offered. She was as superb a sales lady as any we have ever encountered ? friendly, knowledgeable, non-pressuring and made us believe we were truly special as one of Casey?s customers. After driving back to the main dealership Mary immediately introduced us to William Rodgers. William was genuinely most pleasant and knowledgeable and astutely completed the sale displaying the professionalism expected of a quality dealership. Mary was always close by continuing to answer our questions as William worked his numbers. Great teamwork! We signed the agreements to be followed up the next day with payment. A touch of class, after our purchase, Mary followed up with a pleasant thank-you note and quickly responded to our request for us to return to the dealership so she could help us to better understand our GPS navigation system and some other particulars. What great effort from inception through follow-up allows my wife and I to highly recommend to our many friends to visit Casey Chevrolet and, in particular, Mary and William. Also, not the least, the professional follow-up by Steve Pagano has been most timely and efficient. We believe our purchase from Casey was the direct result of a superior product coupled with the sincere thoughtfulness displayed by Mary & William in making us feel most comfortable at Casey Chevrolet and their professionalism speaks to the highest level of the mantra that characterizes Casey - one that is as large as the great flag of the United States that proudly waves so gently over Casey?s domain. Thayer & Betty Sheets

Robertbisrob

27 de jun. de 2012

I am very busy. My goal was to buy a quality pre-owned vehicle at a low price with the minimum of hassle and dealer doubletalk. Mary Farris fit that bill PERFECTLY! I told her my situation and what I was looking for. Mary jumped on it, worked diligently to find me the vehicle that I needed. Despite my flip flopping on a couple differt deals, Mary showed great patience, followed up with me when she said she would and delivered me a GREAT DEAL. I dont recommend services to people lightly and you really have to work to earn my trust and respect. If you are buying a new or used car you would be Crazy to use anyone else but Mary. She sets the standard for hard work and customer service that any car salesman should hope to achieve! I will never buy a car from anyone else.

SteveMann1989

13 de jun. de 2012

I went to Casey Cheverolet(11700 Jefferson Avenue, VA 23606)for a used car, and they delivered with wonderful results. The customer service I received made me feel like family. They made sure that they did everything to make sure my visit there was amazing. The Sales Consultant(Mary Farris)that I met with was on top of her game, she made me feel so comfortable. I am and have been recommending Casey Cheverolet(11700 Jefferson Avenue,VA 23606) to everyone I know. They made sure they set me up with a car that was in my price range to the "T". My overall visit there was very direct, fast and convienant. I am very Happy with the results.

FloridaStateFan

8 de feb. de 2012

Very enjoyable experience. They made buying experience easy. She went over the features of my Traverse and showed me how to work them. I would recommend Zanovia and Casey Chevrolewt to anyone who is wanting to buy without the pressure. Excellant job by everyone. They met all my objectives.

Philcalva

3 de feb. de 2012

It was a joy working with Mary. The best car buying experience to date. Will go back to her for the next car purchase. Answered all of questions timely. She found us the perfect car.

kelsey.obara

3 de feb. de 2012

Mary was wonderful to work with. Both my husband and I are stationed overseas right now, but are returning next month. She was willing to work with us over the phone and through emails and very helpful in directing us in the right direction. We have never bought a car through a dealership, so we were not sure of the steps to take. Being overseas made this even more difficult, but she was a great help! The only thing I would be cautious of is doing a loan or credit check through them. We had our own loan lined up and they tried to tell us they could get us a cheaper interest rate. When we went to the website, it was not a secure site and was asking for very personal information. All-in-all, we love our car and are very thankful for her working with us!!

bradley.j88

5 de nov. de 2011

The salespeople were very nice. I was recommended this place by a friend who bought a new car here. I came with a pre-approved loan from USAA with an 8.25% interest rate (first time car buyer), and Casey was able to get me a better loan with a 5.99% interest rate. They were very helpful with my questions and concerns.

jemekac

28 de oct. de 2011

Mary Farris Made My Husband And I Visit At Casey (NEWPORT NEWS VA) A Wonderful Experience She Helped us Find A Car Within Our Budget And Got Us What We Were Looking For. I Would Refer Her To Our Family And Friends.

leesjlg

25 de oct. de 2011

The service from both Mary and Mr. Bogger was exceptional a catagory that's not on this survey.I appreciated their help with my trade and the ability to put me in the vehicle of my choice. I would recommend both employees to my friends if they are looking to buy a vehicle in the near future.thanks

mkjames

9 de oct. de 2011

i was able to find a car that my entire family loves and they took care of everything. Mary went out of her way to find me a car that would fit our needs. My first experience with casey chev was a good one and I will continue to do business with them in the future.

jessikka11

1 de oct. de 2011

Casey Chevrolet was a great dealership. The reason I gave this dealership a great review was because of the service and how friendly the place was. Mary Farris was extravagant. She showed me cars that I could afford. She was able to get me into a brand new car for the price range I was looking for a used car. She did what ever she could to give me the best deal possible. Because of her my first car ever was a brand new car and I really appreciate everything she did to get me into my brand new car. Who every is looking for a brand new car or used you should go to Casey Chevrolet because of the service, how friendly the dealers are and how they try everything possible to get you what you want.

AmesNAllison

21 de sep. de 2011

Mary Farris was extremely helpful in our recent vehicle. She was friendly, always answered my calls or called me back in a timely manner, answered any questions I had and went above and beyond to help me find what I wanted in my price range. My experience was great!

mintzi1

2 de sep. de 2011

I have never owned or looked at a chevrolet before this purchase. I drove into the dealership on a whim. I had seen some ads about the Tahoe and wanted to take a closer look and possibly test drive one if I could.Mary met me in the parking lot when I first drove into the dealership. She was pleasant and found out what i wanted first thing. I was able to get my questions answered, look at the models on the lot and test drive the vehicle in under 1 hour!!!!The first interaction was so pleasant i decided to come back for a second look but this time armed with what specifically I wanted as far as options and pricing. Mary was able to get finance options together and said she would do a vehicle search for me. Unfortunately the exact vehicle was not on the lot.Mary kept in contact with me via email or cell phone the entire time. she checked in almost daily. She even contacted me on her day off when she was able to find a vehicle that fit my requirements.

aasmith26

6 de jul. de 2011

I went there as a walk in. They quoted me a price which was unreasonable for an older truck. I asked for the carfax, then suddenly the price dropped $4,000. I got my monthly payment I was comfortable with, and I took the truck. 4 days later I received a call stating that my monthly payments were going to be higher than I was comfortable with. I returned the truck and left promptly with my down payment. No dealership should be like this. Think twice before you go to them. It was a huge dissapointment and now I don't have a reliable vehicle to drive.

CaseyChevySucks

31 de may. de 2011

took 4 hours to complete a deal that was set up the day before. they offered me 1/8 of the blue book trade in value on my civic (high demand vehicle) then when i called them on it promptly quadrupled the offered trade in price... the salesman was good but everyone else there was terrible, plus they put my wife on the registration despite my request not to, so now i have to pay property tax on it.....THIS IS A TERRIBLE DEALER WHO I WILL NEVER RECOMEND (EXCEPT TO THOSE I DESPISE) DO NOT WASTE YOUR TIME THERE THEY WILL RIP YOU OFF...oh and finally they offer nothing in after market incentives, they didnt even leave the screws for the rear license plate in ...i had to get my own.

owensbri

25 de feb. de 2010

My Fiance' and I arrived to Casey looking for 1 possibly 2 used cars. We were greeted by a sales person literly as soon as we stepped out of our rental car. This first sales person was very nice and as helpful as I believe they were allowed to be. We said at the very beginning that we were looking for a specific car we saw online, but didn't know the price. None of their vehicles had prices listed. They wouldn't tell us the price of any of them. We were taken inside to work out some prices. We gave them our personal information for "their records" so we could hear some prices. A manager ended up taking over the dealings with us, and tried to squeeze us into a car that was several thousand dollars higher than what we specifically told them we were looking for. After almost 4.5 hours of back and forth with them on loan rates and monthly payments, they still kept trying to sell us a loan much higher than what we wanted. In the end, he tried every trick straight out of the playbook. He set off just about every warning bell I have. Even after me telling them that alot of what was happening was making me uncomfortable, they still didn't change their tack. My biggest regret is allowing them to run a credit report to "get us some real numbers." Beware this tactic! We ended up walking away and bought 2 cars from a competitor who treated us exactly the right way.

jehooker

1 de jul. de 2009

Very negative experience. They acted as if they were my best friend before purchasing the vehicle, but after the sale was over I was only a problem to them. When trying to fix a very small issue with the vehicle just 24 hours after buying I was spoken to like a small child and ganged up on by the salesman and sales manager! Do yourself a favor and go someone else!!

halobhaf

28 de may. de 2009

This dealership was "high pressure" from day one. First, the salesman asked me to come in and work a deal on the truck I had found at another dealership. My fault but I thought he was going to get this truck from an adjacent dealership and work with me, instead they wanted to push one of their trucks on me. It was a nice truck and the price was rock bottom. I visited this dealership 4 times over a two week period trying to make up my mind and each time is was more and more bruttle. One time the salesman tried to run my credit by tricking me into thinking with my social security number he could give me a close figure for monthly payment. When I called him on it he walked away and spoke with some other employees who started laughing because he got caught pulling a fast one. Another time he said he was not going to work at the dealership after "today" so this deal is only good today. Then later told me to call him on Monday. WOW, must be my first day on the rodeo circuit. Bottomline....I bought a FORD, sorry guys. Professionalism is a must.