Q

25 de nov. de 2016

Had no problem with purchase of vehicle got price close to where I wanted and finance thru the company I wanted drove later that night with me optima

Vanthony830

22 de nov. de 2016

Charles Archer: extremely knowledgeable about the automotive industry- car comparisons. Efficient, courteous and extremely jovial! Truly an asset to have on your team of sales professionals! Truly comparable to California's IN N OUT customer service and STARBUCKS- legendary customer experience!!

Foster

22 de nov. de 2016

Help me find the right car and very professional. Will see him in 2 years to buy another car. Thank for your help in finding the right car.

semiretired

20 de nov. de 2016

I was interested in test driving a Kia Soul and to enter the sweepstakes. Kristy was awesome! Even though there wasn't a Kia Soul in Red, maybe in a few months, I'll be back to get one.

EdS

18 de nov. de 2016

Mr Sow, our sales rep, went out of his way to make us feel like family. We picked out the car on the website and he had it there for us. We traded in two cars we had previously bought there which allowed us to get the monthly payment we wanted. He spent time going over the car with us to make sure we understood how the various features worked.

Ksmith72

18 de nov. de 2016

I took my husband's car in for a noise in the right wheel. They figured out what it was, ordered the parts and even put him in a loaner the next day, once all the parts were in. A few days later we took it back to have other recommended repairs done and we're given another loaner. Fantastic customer service! Thank you so much Katie!!

Vanessa Manuel Gwynn

17 de nov. de 2016

Being I only came to look and Not purchace at this time....Brandon sold me and put me in the car that I've been wanting for months

Nikacat

16 de nov. de 2016

I always come here for my maintenance on my Sorento. They are currently under renovation (11/16) so they play room was empty, but they had a updated complimentary snack and drink bar. Nobody hassles me to trade my truck in because I'm always there every 3-6 months having routine work done. Loyal customer here.

Steve

16 de nov. de 2016

I am 60 years old and have bought a lot of vehicles in my time but this was the worst experience I have ever had trying to buy a car. I did not buy from them.

debra

13 de nov. de 2016

My husband and I had a very good experience with Charles. We previously had seen Charles at Omni Performance and asked to set up an appointment with him. My husband came in Saturday and Charles already had 5 selected vehicles to choose from. The deal went great and the first vehicle he selected was the right vehicle for me and I am a very happy customer!!! Great job Charles!!

Kish

11 de nov. de 2016

I have purchased a vehicle from a different Casey dealer through another salesman and was not a happy customer. I was referred to Mr. Archer even though I was very hestiant in even considering I said my issues are with the salesman and not he company. Mr. Archer has been very honest and has diligently worked very hard to find a vehicle that fit my change in need. I went from shopping for myself to shopping for my husband and I think he will be very satisfied with his new Christmas present. (Let's keep our fingers crossed)! Thanks Charles for a job well done.

Supwhit

11 de nov. de 2016

He went above and beyond to find me the best deal on the car I wanted. He made sure I was ok regardless of what I chose. Called me all the time to make sure the car I wanted was still there.

Blessedatfavored

9 de nov. de 2016

I have not ever experienced a more patient and caring sales associate as Charles Archer. He met me as I drove up and he went far beyond to gain my trust. I knew I made the right decision when I selected Casey Kia for the purchase of my car. Thank you Casey Kia and Mr. Archer.

JOY

8 de nov. de 2016

Charles was very patient and understanding and worked very hard to try to get the best deal possible .he was also very informative and explained everything in a step-by-step process.

frank 3:5,6

8 de nov. de 2016

I made a new friend when I met Badara, not just a sales person. My wife and I were treated wonderfully by the sales staff from the time we arrived, through purchase, and now for 7 years of service . We had our list of what we were shopping for; they had their product line together; and Badara knew his KIAs and how to show them off! He is very personable, always has a pleasant disposition and smile, and worked hard to make sure we got what the vehicle we needed.. We were able to talk about the model we needed, basic features, options, costs, and see several models on site - without pressure. We usually visit/shop/compare multiple times for our self-assurance before we buy; but we only took two total trips to the showroom to seal the deal. The KIA Sedona we selected was just what we needed. It never hurts to have great products from which to choose.I stop by just to say, "Hello," and catch up on him and the latest KIA news. This is as fine of a KIA dealership as you'll find! If you don't shop here - and with Badara - before you buy, you are really missing out on a great opportunity.

Johnathan D

6 de nov. de 2016

Recently, my 02 Ford Taurus blew its Transmission. Early on 10/27/16, I saw a 2013 Kia Soul on the Geico App. I pushed the "I'm interested button" At about 8:30 a.m. I got a very friendly call from Dana Spratley, my Wife & I live close by. Dana introduced us to Amber Bruce. She's very friendly, knowledgeable, out going, patient & professional. She showed us the Car. We test drove the Car & liked it. Everyone at Casey Kia from the Dana, Amber, the General Manager Roberto Dial, Financing, the Service Department, and anyone else I forgot; turned a bad situation into a good one. They answered all our questions.My Wife & I look forward to continuing our relationship them. Keep up the good work!

Orlando009

6 de nov. de 2016

Paul Taylor is an amazing salesperson that treat me like family of his on. He has great knowledge when it comes to selecting a new or use car. Great job Paul. You're the best

Momgurl

4 de nov. de 2016

I recently purchase my first car this past May, a 2014 Toyota Corolla, and the high level of professionalism shown here made my experience a beeeze. Paul Taylor did a phenomenal job selling me my car. He was both patient and reasonable. He never strayed away from the budget I presented and he valued my opinion as a person not just a customer. I haven't had any issues with my car and I'm truly enjoying being a new car owner.

TabRam85

2 de nov. de 2016

A family emergency left us looking for a minivan pretty quickly. By chance we came upon Casey Kia and decided to check them out. Let me just say everyone who worked there was awesome! Brandon and Hassan were by far the best car salesmen I have ever dealt with. They were polite, knowledgeable and extremely helpful. We were able to trade in our 2011 Kia Sorento that was flipped, and get into a brand new 2016 Kia Sedona, and stay within our budget. James Regan did our financing paperwork and was also amazing! If you need to buy a car, I recommend this place hands down. Ask for Brandon or Hassan and you will not be disappointed.

Dnewb624

1 de nov. de 2016

Charles, was very helpful and very good knowledge about car. He put a lot of effort and time to put me in the right situation. I recommend him for anyone who is trying get the best deal you can get.

Neale2275

1 de nov. de 2016

Kristy was very excellent with me very good sales person skills out going person ask did i need anything while i was sitting an waiting on her to due the paperwork. I love wen good hearted people care ....thank you kristy good luck!

GwenMullings

30 de oct. de 2016

Charles Archer was a awesome salemen he was very knowledgeable of all the vehicles that I inquired about. He was very professional polite and very friendly. I have had some troubles in my past that I thought would prevent me from driving off the lot tonight with a vehicle. But Charles made a liar out of me and a very very happy customer. I am recommending EVERYONE to go to him at CaseyKia in Newport News, Va. Thank you Charles Archerat CaseyKia

Taylor123

30 de oct. de 2016

My first car buying experience would have come to a disastrous and very drawn out end had I not gone to this dealership. So many people tried to rip me off and I almost caved because I really needed a safe reliable car. They were so incredible I was in there less than 1.5 hours and drove off the lot with something i loved. Everyone there is very personable. They made me and my 5yo daughter feel at ease. I didn't feel overwhelmed at all during this visit as I did at the other dealerships that I visited prior. I will recommend to any and everyone

MXKELLEY

27 de oct. de 2016

I had an excellent salesperson by the name of Brandon Thompson. He was knowledgeable and dedicated to help me get the proper vehicle for my specific needs. I highly recommend that you see him at Casey Kia.

Milli

22 de oct. de 2016

If I could give a 10 star review I would! Hands down the best customer service experience . The process was short, smooth & simple. My sales agent Badara, the finance manager as well as the General manager Roberto were amazing and very helpful, they made sure I was well taken care of. It was a very friendly & professional environment, they delivered above and beyond my expectations. If you're looking not only for a great car but outstanding customer service as well, Casey Kia is the place to go!

grammakim1204

22 de oct. de 2016

Kristy was our sales person, waited on us hand and foot. She really worked very hard to get us in the vehicle that we wanted. You go girl!!!! Keep going as we know you can and thanks for all the hard work.

Milli

21 de oct. de 2016

If I could give a 10 star review I would! Hands down the best customer service experience . The process was short, smooth & simple. My sales agent Badara, the finance manager as well as the General manager Roberto were amazing and very helpful, they made sure I was well taken care of. It was a very friendly & professional environment, they delivered above and beyond my expectations. If you're looking not only for a great car but outstanding customer service as well, Casey Kia is the place to go!

Vegeta02

19 de oct. de 2016

Charles was a very helpful salesman who appeared to really be trying to help us out. He was even already waiting for us to arrive and greet us to show us where to park.

Melissa Millen

18 de oct. de 2016

Charles was really polite and welcoming. He called me and my husband Mr and Mrs. And gave his full attention. Asked us if we needed anything and made sure we were comfortable. An amazing sales men.

Heather

17 de oct. de 2016

We just purchased our new car from Casey Kia and the customer service was out of this world. It was a fairly quick process and the sales representatives we so kind! So glad we went with them!

Gwenie

17 de oct. de 2016

I was not aware of my husbands plan to purchase a Kia Sorento as my birthday gift and I was surprised when he suggested that we stop by the dealership to look at the vehicle. We were greeted by Mr. Charles Archer . My husband told Charles the vehicle that we were interested in looking at and he was very impressed with Charles knowledge of the vehicle. We went on a test drive and Charles continued to show us the vehicle features. My husband questioned Charles about the vehicle and Charles was not hesitant in responding. Charles motto is, Once a customer always a friend. Charles was professional and pleasant and we look forward to purchasing our next vehicle from him. We would recommend him to family and friends! Even the finance portion of the purchase was an enjoyable experience.

Onneica Blakeney

12 de oct. de 2016

From the beginning I received a kind welcoming greeting by a staff member, who directed me to Mr. Archer's desk. Once again shortly after Mr. Archer gave me a very welcoming professional greeting. Now I'm saying this because some judge a book by its cover, they do not attempt to help or approach you based on your look. I didn't dress to impress, I had an agenda to purchase a vehicle. Moving on with my experience Mr. Archer was pleasant and knowledgeable about what Casey Kia had to offer and intune to my needs. I am very indecisive and I test drove a vehicle which had a lot of the amenities I wanted but I was not completely in love. That did not deter Mr. Archer as he was patient and continued to be attentive. I would definitely recommend Casey Kia for your automotive needs and based on my personal experience would recommend Mr. Archer as he didn't pressure me and very professional friendly etiquette, not the typical pushy salesman. I felt important like a star! Thank you

Chclar81

11 de oct. de 2016

Charles was very professional, after being passed around a couple times he got the deal done and was able to get me what I wanted...

Jeasterday

8 de oct. de 2016

I had a very good experience with this dealership. They were professional and helpful without being pushy. They also were willing to work with me. Definitely going to be a repeat customer.

Darryl

7 de oct. de 2016

Great experience! The best! No pressure, and worked hard to get me into a new car!

Jambizzy

7 de oct. de 2016

My Sales Rep was Charles Archer and he was great. He help me every step of the way thru the processs of purchasing out new vehicle. He even called me couple of days after my purchase of the vehicle to make sure everything was OK and to schedule my first service appointment.

Anissa Kearney Rawles

4 de oct. de 2016

I am filled with over JOY, I appreciate the hard work you provided and making this experience very remember, Yes I drove off the lot with my Dukie go DUKE Blue Devils, which I know he will never forget.

Mr. & Mrs. Delinor Vantree

29 de sep. de 2016

We just purchased a 2016 Kia Sorento EX V6 and we have to say that this was the BEST car buying experience. We had done some research on the vehicle and I was surprised when my husband suggested that we go to Casey Kia to look at one. We were fortunate that Charles Archer met us and offered to show us the vehicle. I thought that we were going to look at the vehicle but my husband had planned to purchase the vehicle as a surprised birthday gift for me. We were given the opportunity to test-drive the Sorento that we wanted. Charles impressed us with his knowledge of the vehicle, pointed out all the advantages of the car, and answered every question that my husband could come up with. Charles was courteous and attentive. His motto is , "Once a customer always a friend", made you feel that you were more than another transaction but that he cared and wanted to make sure you received the BEST purchase experience. We look forward to our next purchase at this dealership which will be next year for our granddaughter. We would recommend Casey KIA without hesitation.

dannyr

28 de sep. de 2016

this is the second car that we have bought from caseykia, the salesman and staff are willing to work with you to get the car that you desire at a price that you can afford

David 1962

26 de sep. de 2016

They work with you to get your price & payment you like, good job, will deal with them again & tell my friends that it's a relaxed atmosphere

powellsb11

25 de sep. de 2016

Went into dealership just to get idea where i stand in getting financed and trade in amount brought all paperwork not good enough for them not a thank you for coming have a nice day get stuck with someone who does not know a thing about a vehicle felt like i wasted a trip went in not knowing a thing where i stand and left over a hour after being there still not knowing anything don't get me wrong we were all rookie's at some point in our lives starting a job but at least have someone who know's what going on be with new person to speed things up not over a hour and a half on trade in and not one ball park fiqure on anything...

crabbdownunder

25 de sep. de 2016

Went into dealership this afternoon 9/24/2016 looking to try and purchase a used truck talked to lady on phone early morning was at another dealership getting my car serviced where i bought it from and had it appraised told lady situation i was in explained that i have negetive equity in trade and so so credit so i get there little busy find her try to explain again my situation but handed off to a rookie young person dont get me wrong we all were rookie's some point in our live's but have someone there with the new sales person lm a cerified auto mechanic and i had to help him with trade in appraisal which was kinda fun in the beginning until it took over a hour and a half to do was never told how much they were giving for trade in brought everything lady asked for when we spoke that moring so after another thirty minutes sales person comes up to me say's pay stubs not good enough can't explain why my employer has been in business over thirty five years are old school in pay stub's has all tax's taken out but no year to date earning's so had to go up to some person guess higher up person explain pay stub's guess didn't want to hear what i had to say i said i couldn't do nothing until monday when i got to work to see if i could get print out of year to date but didn't get a thank you for coming in today sorry we couldn't help you today i felt like i was bothering them since they couldn't sell me a vehicle today all in all after two hour's there went there not knowing where i stand far as in if i can get financed what i was getting for my trade ball park fiqure on monthly payment someone there has to have idea well left there upset felt like it was a total waste of my time and still not knowing where i stand emailed general manager and of coarse no reply new sales person did call and leave voice mail asking if i needed any question's answered that's only after i sent message to lady i talked to in the morning about how i felt about how it was a waste of time didn't feel welcomed after they couldn't sell a vehicle today and felt like i was being talked down to even if they can help me in my situation and get my payment where i need it don't know if i want to go back to there dealership or go elsewhere guess will pray on it!!!!!

Jenn

20 de sep. de 2016

This is my 2nd vehicle from here and the service was just as good as the first time. No pressure and they really do try to work with you. I went in for anused car and left with a brand new car for close to what I was looking for but better than the used car.

Shaunna

15 de sep. de 2016

This experience was actually somewhat enjoyable. Salesman and manager worked to get a fair deal and I drove out in a new vehicle. Would recommend.

Shay

13 de sep. de 2016

Charles Archer provided great customer service from start to finish. Even when I was giving him a hard time about the lengthy credit application he was able to remain calm and see what he could do to expedite the process. Will highly recommend Charles and the rest of the Casey Kia team to anyone. James was also helpful in meeting where I wanted to be with price/payments.

Pamela

28 de ago. de 2016

Charles was very pleasant and extremely helpful. Purchasing our new car was definitely an enjoyable experience. We look forward to spreading the word amongst our friends and family!

Steve C

22 de ago. de 2016

George and Roberto sold my wife and I the 2016 Sorento that Roberto was driving. It was a very pleasant and professional experience. I would recommend Casey Kia to folks looking for a Kia.

Fuji

10 de ago. de 2016

Had a wonderful experience with Charles. I would recommend him in the future to any new buyers. Not pushy at all and saw the sale through

Jessica

1 de ago. de 2016

Charles is a great asset to Kia company. He has great manners, customer service and communication skills. He goes above and beyond expectations. I am pleased with the service I received there.

Vic

30 de jul. de 2016

I thought Charles our initial sales person sincerely wanted to make sure that we were happy. I am looking forward to him continuing to understand all the different options on all the different models. With this direction he is going to be a very good salesperson and he really does care for the customer

brownsugar791

18 de jul. de 2016

Just recently I purchased my second vehicle both purchased from Casey Kia Newport News. I trust the employees at this location to ensure that I receive the best deals and quality service. Brandon Thompson was my dealer for BOTH purchases and I refuse to purchase my vehicles from anyone else. He is extremely personable and doesn't pressure you into a sale like most salesmen do. He is very patient and such a pleasure to work with.

Holly Koloski

17 de jun. de 2016

I bought my car more than a year ago. I'm a local restaurant GM and Taylor came in for lunch today. He remembered me and asked how my son was and how the car was doing. I was amazed that he remembered me, he wasn't even my salesman! Told him the car was doing great but I need something bigger. He said he was sure Brandon could find what I wanted. I don't particularly care for kias but I will buy from Casey Kia just because of the customer service. I was in for a quick stop at the service department not long ago. I believe it was James in the finance office, my 2 year old shut the door on him. How embarrassing. But I thank you for being a good sport :)

deez knots

30 de may. de 2016

I went in to Kia just to get a brochure and walk by one of the cars I am interested in. I was suspecting to be approached by a "Classic Sales" personality but was pleasantly surprised when approached by Kashon, He was very personable and friendly, he showed genuine concern when asking about my needs so he could point me in the right direction instead of steer me in his own direction. He even went out of his way to make sure his boss thanked me just for stopping by. I really appreciate the way I was treated even though I made it clear I was only there to gather information. If I decide on a Kia I will make sure to go out of my way to ensure Kashon earns my business.

deez knots

29 de may. de 2016

I went in to Kia just to get a brochure and walk by one of the cars I am interested in. I was suspecting to be approached by a "Classic Sales" personality but was pleasantly surprised when approached by Kashon, He was very personable and friendly, he showed genuine concern when asking about my needs so he could point me in the right direction instead of steer me in his own direction. He even went out of his way to make sure his boss thanked me just for stopping by. I really appreciate the way I was treated even though I made it clear I was only there to gather information. If I decide on a Kia I will make sure to go out of my way to ensure Kashon earns my business.

RioEx

15 de may. de 2016

I had originally walked into Casey Kia because I had a great experience getting my car serviced at Casey Honda down the street. I stopped at Casey Kia just to look around and see the cars. I was approached by George who asked me if I was interested in a car, and possibly a test drive. Pressed for time, I declined, but said I would bee back in a week to take him up on the offer. Within that time I was contacted by Kellie about a car I had shown interest in online. In both interactions I was greeted with a pleasant, positive attitude. I decided then that I would be buying my car from them.I came in early for my test drive and was greeted by Andre who was at once friendly and approachable. I liked the car, but it was a lot bigger than I had expected. After describing what I was looking for Andre said he knew just the car. I test drove the Kia Rio hatchback and it was exactly what I had originally been looking for. The overall friendly atmosphere of the dealership and its' representatives goes a long way to ease the stress of buying a car. Andre was able to work with my budget and I ended up getting a new car instead of a used one. I will highly recommend this dealership. Thank you Casey Kia!

Lady

19 de abr. de 2016

This dealership is amazing. My initial contact was with Heather, she was so very personable, never pushy, just so willing to help in any way. My actual purchase was with George. He was so very knowledgeable, kind and helpful. He took the "pain" out of purchasing. The entire dealership makes you feel like family, you know and feel their love of the lord and their desire to pass that love to their customers!Peggy Thiede

Nicole12

7 de abr. de 2016

I felt overwhelmed by the atmosphere at Casey Kia, because of the joy, pleasant attitudes to come to my rescue without detail of why. They knew I needed a car though. Now on a Saturday gathering boxes to move, my car broke down, starting a new job the next day, and not knowing what to do my husband said make some calls, I called Casey Kia and ended up with keys in my hand the same night. Terrible credit. No money down. Thanks Casey Kia team you saved my job.Buddie and Nicole Holloway

Kris Parrish

10 de mar. de 2016

George sold my wife and I our brand new car and he did an excellent job. He had a lot of patience and helped us so much.

nashleyjr

9 de mar. de 2016

We came in to see Brandon Thompson (my fellow church member) about getting a car. He talked with us about what we were looking for, our budget and other information. Since, the banks weren't open on Saturday, he asked us to come back in on Monday. On Monday afternoon, I got a call from him saying that we had been approved by a bank. I picked up my wife from work and my son from school. When we got there, Brandon had everything together for us. He had even picked out a car that he thought we would like. And we loved it. Haven't seen my wife smile so hard in while. Major Brownie points. We were in and out in no time. Excellent job. Thanks Brandon!

Mhbronc

5 de mar. de 2016

Brought my used car for a normal alignment fix and was introduced to the new 2016 models and instantly fell in love, I got a great deal and don't regret it at all

Versa 1234

1 de mar. de 2016

I highly recommend Casey Kia. I got the Best Customer Service ever. Brandon Thompson did an Awesome job with helping me obtain a car.He was kind and diligent about getting the best deal for me.I appreciate all he did for me and my husband. He is a wonderful salesman but more important a Remarkable person.Robin & Anthony Nelson

Larry the Tri Guy

27 de feb. de 2016

By the way, don't tell my dentist that. He actually is a great guy ... but he is still a dentist and by nature they enjoy pain (or causing pain). Casey Kia on the other hand was pain free. I did my research, I test drove a lot of vehicles from different dealerships (and more than once, and even had some over for a sleep over ... that is, overnight stay), and I was long overdue for a new car because the car I was driving was paid off, well, about 20 years ago. In the final round, I targeted Casey Kia because they had the specific car I was looking for (white Soul +, sound and sun package) and of course at the right price. The staff was great, helpful, professional, respectful and most of all, patient. I tend to ask a lot of questions and my wife refers to that process as the "interrogation mode." I call it "due diligence" and it fits my engineering mentality. I had a great experience, and they even offered to drive ole Betsy (my 22 year old Ford Taurus) back to my house so that I could sport back home in my new Kia Soul +. I call that service and going the extra mile. As a business person, I pick up on those type of details and it does make a difference. Laura Gayle did a great job and walked me through the entire process after "I" made the decision as to what I wanted. She was supported by Todd Gilliam and Steve Jernigan. Roberto (GM) was very appreciative and congratulatory with my purchase and that was a very nice and personal touch. Ask him for a hug as the final item to seal the deal. Actually Laura provided the hug and that was swell also. Now only if my dentist would provide hugs versus small rubber ducky toys when I blast out of his office at the end of my six month teeth beatings (I mean cleanings). Well done Casey Kia. I would like to say you will have a repeat customer soon but if I drove and maintained a Ford Taurus for 22 years, I think most of you will be retired before I come back in say, ah, 2038. Stay well in the interim.

KayJay

27 de feb. de 2016

My daughter & I had an awesome experience at Casey Kia today! Our sales consultant, KAYLYN KELLY gave us progressional & kind service from the time we entered & exited the dealership! I told her my needs & wants and she & her team made sure that my needs & wants were met. I'm a proud Casey Kia auto buyer!

Larry the Tri Guy

26 de feb. de 2016

By the way, don't tell my dentist that. He actually is a great guy ... but he is still a dentist and by nature they enjoy pain (or causing pain). Casey Kia on the other hand was pain free. I did my research, I test drove a lot of vehicles from different dealerships (and more than once, and even had some over for a sleep over ... that is, overnight stay), and I was long overdue for a new car because the car I was driving was paid off, well, about 20 years ago. In the final round, I targeted Casey Kia because they had the specific car I was looking for (white Soul +, sound and sun package) and of course at the right price. The staff was great, helpful, professional, respectful and most of all, patient. I tend to ask a lot of questions and my wife refers to that process as the "interrogation mode." I call it "due diligence" and it fits my engineering mentality. I had a great experience, and they even offered to drive ole Betsy (my 22 year old Ford Taurus) back to my house so that I could sport back home in my new Kia Soul +. I call that service and going the extra mile. As a business person, I pick up on those type of details and it does make a difference. Laura Gayle did a great job and walked me through the entire process after "I" made the decision as to what I wanted. She was supported by Todd Gilliam and Steve Jernigan. Roberto (GM) was very appreciative and congratulatory with my purchase and that was a very nice and personal touch. Ask him for a hug as the final item to seal the deal. Actually Laura provided the hug and that was swell also. Now only if my dentist would provide hugs versus small rubber ducky toys when I blast out of his office at the end of my six month teeth beatings (I mean cleanings). Well done Casey Kia. I would like to say you will have a repeat customer soon but if I drove and maintained a Ford Taurus for 22 years, I think most of you will be retired before I come back in say, ah, 2038. Stay well in the interim.

Another Deal

10 de feb. de 2016

This is our second car purchase from Casey Kia. They are awesome. Process was easy, Ms Kelly was not pushy. She answered all our questions and was friendly to talk to in the downtime.

dalelavine

10 de feb. de 2016

I started working with Heather, and she helped me look at a few vehicles. Right off the bat she treated me with more personality than any dealer I had worked with in the past. From there, I was passed to George. George and myself quickly formed a personal bond over shared interests, and he stayed after hours to assist me with any questions I had so we could work out this deal. Today, February 9th, I'm proud to walk away with a 2015 Chrysler 200 from Casey Kia. I've never had such an easy and pleasant experience with a car dealerships. I've already told a few people about my experience, and I'm sure I'll send a few people George and Heather's way. I can't thank you guys enough for helping me take this step in life.

Cheryl

29 de ene. de 2016

Our sales person Heather Harrington was great! She was extremely friendly and went out of her way to get us the car that my husband wanted. Even thru the snow delays she kept in touch and let us know what was going on throughout. She did not pester us constantly during the decision process. Many kudo's to Ms. Harrington!

Chaps527

28 de ene. de 2016

George Bozeman was very knowledgeable and courteous hroughout the process of obtaining our new 2016 Optima.The whole process took less time than we expected and our test drive was very informative. We will gladly recommend him to our friends and relatives.

Tim Mor

20 de ene. de 2016

We had a great buying experience at Casey Kia overall. Kaylyn Kelly was an excellent person to work with.

Johnny T

19 de ene. de 2016

I miss my service department you guys rock open up shop in Jacksonville Fl pleases I am going crazy with the service my KIA is receiving here

Tim Morrison

19 de ene. de 2016

Kaylyn made this experience easy and painless. I had just had a bad experience down the road at another dealer and I was becoming frustrated by the car buying experience. She did an excellent job representing Casey and turned my previous experience into a much better one. I found what I needed and within a hour or two we drove home in a awesome car. Kaylyn is a people person and it felt like we were buying a car from a friend we had known for years. Great experience all around.

Tina

13 de ene. de 2016

Casey Kia is a wonderful dealership. I was first greeted by Roberto Dial who referred me to sales rep Brandon Thompson. They both made the impossible happen and I thank them for that. I walked in with a not so great credit score with no money in my pocket. And believe it or not I walked out within 4 hours with a 2016 Kia Forte. I left feeling confident about my purchase and will be making plenty of referrals.

car newby

8 de ene. de 2016

Stopped by Casey Kia Sunday January 3rd of this new year,seeking information and purchased a vehicle by mid-week! What started out as a fact finding mission ,after hearing a radio advertisement, turned into a great vehicle purchasing experiment. Both Kaylyn and Todd were patient, friendly, and honest. I work two jobs and have very, very, little time to take care of personal business. They walked me through every step and met all my demands in my limited amount of time I gave them to work with. I would like to also mention that both Roberto and Steve made the financing and final paper work quick and understandable. Not only do I have a brand new vehicle that I so desperately need and deserve, but I also made some good friends in the auto industry. I will not hesitate to spread the good news and send people their way!

weezie123

6 de ene. de 2016

I gave a five star rating because of the outstanding service given to my granddaughter, my husband and myself yesterday. My granddaughter went to look at some vehicles and ending up purchasing one. The sales person (George Bozeman) was so kind, helpful, considerate, and understanding and cooperative. From the moment my husband and I approached the parking lot he greeted us with a smile and invited us to come in and have some coffee or tea while waiting for our granddaughter to arrive. When she arrived he went outside to greet her and offered her the same courtesy. By the way, my great granddaughter Kassidy, 3, fell in love with the salesman (smile) and would not let him put her down (smile). After my granddaughter told Mr. Bozeman what she was looking for, he immediately jumped to the task of assisting her. She was well pleased with the purchase of her car and with him. He, my husband and I talked while waiting for the car to be cleaned and we truly enjoyed our conversation. I have never in my entire life met a salesperson like Mr. Bozeman. He is a dynamic salesperson. My husband and I felt like we had been knowing him all of our lives. He is truly a man of God. Our spirits connected and we really enjoyed talking. We were talking the same language. Your business is a truly blessed. I have never been to a dealership like yours. Mr. Bozeman keep up the outstanding work..

mikegrahammm

5 de ene. de 2016

ha where to start...from beginning to end everything was roses. I believe before i could even shut my old engine off i was greeted by a beautiful young woman who just happened to also be a saleswoman. I told her what trucki saw on the internet she went and located it at another dealership, took me down there in a nice fancy truck, then i got to drive the truck i was looking at online back. i was all ready to cash in my chips at that point but i knew there would be a nice load of paperwork which she did all the typing i just gave some answers nothing to distressing. paymentwise we came to an aggrement i like that she emphasized all that need be before me giving my signature next thing you know im leaving a happy camper with an awsome truck and thats not what i expected at all as i hear salesmen/women can be pushy, i.wish kaylyn all the best shes awsome!

bethany weisenberger

30 de dic. de 2015

She made my first car buying experience very easy and got me into a perfect vehicle that fit my family and understood what I wanted and got me.to the price/payments that I needed

Rich

30 de dic. de 2015

We recently purchased a 2016 KIA Sorento from Casey Kia in Newport News. Our sales rep Janzen Roca and manager Roberto Dial were a pleasure to work with. The car we wanted was not in their inventory but they were able find it at another lot in minimal time. When we picked the car up Jansen gave us a nice tour of the car, smiling and friendly the whole time. We are very happy with our purchase, and with our experience at Casey Kia. We both normally dread the "car buying" experience, but not this time. Thank you Rich and Mary-Beth Gaeta.

MarkD

27 de dic. de 2015

After deciding to stop pouring money into our old car and on a strict budget Casey and our sales representative George made the impossible happen. Nobody will beat these wonderful people and their promise to deliver incredible savings. With the service and sales we have received from this dealership we WILL be long life customers.

MarkO

26 de dic. de 2015

After the decision of stopping repairs of our old car. We decided to trade into a new one on a very strict budget. Casey went above and beyond to make it happen. Life long customers here.

1coconicole

24 de dic. de 2015

She made my buying experience feel comfortable. She tried her best to make sure I was able to get what I wanted. She talked to me as if she was my best friend, and was very patient with everything. She elaborated on everything I questioned and didn't mind if I called her on her day off if I had any more questions. I was really excited to get what I wanted, and so was Kaylyn. Thanks for everything!! -Kiera

4bigjake

24 de dic. de 2015

Kaylyn is personable, great to work with and not pushy. I recommend working with Kaylyn for anyone looking for a car. She will work for you.

Monroe Smooth

24 de dic. de 2015

Absolutely wonderful performance from a man by the name of George Bozeman. He was very hospitable to me and my grandfather, working hard to get us the right car for the right price. I recommend him and his fellow coworkers to anyone in the market for a vehicle.

RyanC0890

17 de dic. de 2015

I had a long hassle experience but nothing to do with her or the dealership with my proof of jobs and all the hrs and days it took she still made the expierence great and easy she's is a great sales person and has a great personality for it best sales person I've had yet in the 5 cars I bought I'd recommend her to everyone I know

newKiaowners

16 de dic. de 2015

We just purchased a 2016 Kia Sorento Limited V6. We had done some research on Kia's and went to Casey Kia specifically to look at the Sorento Limited V6. It was our great fortune that we were able to work with Brandon Thompson. He let us test-drive a Sorento similar to what we wanted, pointed out all the advantages of the car, and showed us all the technological bells and whistles. When we reaffirmed this was definitely the car we wanted, but needed one with the Technology Package in a certain color, Brandon found one to match our exact wishes and had it delivered to Casey Kia for us within a couple of days. Brandon was extremely knowledgeable about our new car and answered every question we could come up with (and others we hadn't even thought of). Brandon made our car-buying experience completely delightful. We are thrilled with the car and the dealership, and particularly with the professionalism of Brandon and Steve Jernigan. We would recommend Casey Kia without hesitation.

newKiaowner

15 de dic. de 2015

We just purchased a 2016 Kia Sorento Limited V6. We had done some research on Kia's and went to Casey Kia specifically to look at the Sorento Limited V6. It was our great fortune that we were able to work with Brandon Thompson. He let us test-drive a Sorento similar to what we wanted, pointed out all the advantages of the car, and showed us all the technological bells and whistles. When we reaffirmed this was definitely the car we wanted, but needed one with the Technology Package in a certain color, Brandon found one to match our exact wishes and had it delivered to Casey Kia for us within a couple of days. Brandon was extremely knowledgeable about our new car and answered every question we could come up with (and others we hadn't even thought of). Brandon made our car-buying experience completely delightful. We are thrilled with the car and the dealership, and particularly with the professionalism of Brandon and Steve Jernigan. We would recommend Casey Kia without hesitation.

tregp

11 de dic. de 2015

I just purchased my first car last night, and my experience was great! Justin Green, our salesperson, was awesome. He was a straight-shooter, easy going and friendly. I'm confident we got a great deal. If you're looking for a car, stop by Casey Kia on Jefferson Ave. and ask for Justin.

GregW

11 de dic. de 2015

George was awesome! He took the time to know us and we left with the perfect car! Best Christmas EVER! Casey KIA is the place to go :) Thanks George!

ThatBearGuy

6 de dic. de 2015

George was great. He gave us all of the information pretty straightforward and helped us make an informed decision on the car. Will definitely be coming back

gilda

28 de nov. de 2015

kaylyn paid attention to every detail and was able to answer all my question with precision resulting in easy and hassel free car buying experience.

Happy Parent

27 de nov. de 2015

My son was looking to replace his car that was totaled by a kid texting that hit him without insurance. Luckily, my son had uninsured motorist coverage. Unfortunately, the amount he received from the insurance company wasn't enough to replace the car. George Bozeman was incredible. He was patient as my son tried to figure out what he wanted and what he could afford with the insurance money and his not-so-great credit. Over two days they test drove multiple cars and looked at several options in his price range. He finally found the perfect car. They were even able to help him get financing with affordable payments to help build his credit. As a parent, I appreciate the professional and fair treatment my son received and I would highly recommend George and this dealership to anyone looking for a car for themselves or their children.

Bartels6363

14 de nov. de 2015

As I pulled into Casey Kia I immediately wondered where the used cheap cars were and went straight for them. I was met outside by Heather Harrington who showed me a nice used car, and she listened to my current financial mix up (not good) and she looked at me and said "Im gonna put you in whatever car you want today". A few hours later after coming to amazing terms on payments and prices, I left with a 2016 Kia Soul! A huge thank you to all the staff at Casey Kia but especially Miss Harrington who showed so much care for what I needed!

Chad Pence

13 de nov. de 2015

Such a great experience. My sales person, George Bozeman, was a top notch professional. He's great. Definitely talk to him. We will be back!

Ohyuhgood

12 de nov. de 2015

Kaylyn Kelly was the sales lady that approached me as I was wondering the Casey Kia lot in hopes to find a VW golf. She was super kind, she immediately drove me to Casey Vw to pick out a vw. We couldn't come to terms on that specific model. So she went the extra mile to gather as much info as she could on getting me in a vehicle. She found me the perfect car that fit what I was looking for with low mileage and got me a price that fit my budget. When I had doubts because of my credit kaylyn made it happen! I give kaylyn a thumbs up for her kindness, efforts, and proffesionalism. Thank you again highly recommend

genny19

9 de nov. de 2015

This dealership is great. I got turned down everywhere and they made sure I got into a vehicle. They didn't stop until I found the right car to suit my needs. I'm very pleased and will be coming back. George was great and so was Janzen.

LNBrown

31 de oct. de 2015

I have not met any car dealership who hasn't tried to get me out of their office super fast, but Casey Kia took their time and made sure I got what I wanted at a price I could afford! I will Definitely be recommending them to anyone who is trying to buy a new vehicle. By far the best dealership I've ever dealt with! I would definitely recommend Kaylyn Kelly she is extremely helpful and knowledgable.

jacob honey

30 de oct. de 2015

They worked with me on every aspect. I thought I wasn't going to get the deal I wanted but they made it work. Highly recommended to everyone.

RN6TAr

30 de oct. de 2015

I had an awesome and detailed experience while buying my new Kia Soul at Casey Kia from Kaylyn Kelly last month. As previously reviewed, she is knowledgeable, friendly, helpful and very professional. She listened to my needs, did not push on anything I didn't want, explained the process fully and completed the transaction expeditiously. Kaylyn is a great sales person!

cody

29 de oct. de 2015

Todd (Kimsley) and Kaylyn were wonderful and a pleasure to work with. They helped me choose the right car for me and were willing to match the price of comparable vehicles in the area. Only complaint is that the detail Casey's service department did wasn't very thorough and that the car didn't come with the owners manual or floor mats, but I'm hoping KIA Casey will help me with that. If you do choose to purchase from Casey, be sure to ask for Todd or Kaylyn!

stoverine

27 de oct. de 2015

Was treated very well by all members of the staff. Greeted at the door with an introduction and handshake. Professionals all the way around. They were not able to beat my credit unions APR, but I appreciate them trying.

robnmel

19 de oct. de 2015

My husband and I had a great experience with Kaylyn Kelly. She was very friendly and knowledgable. She answered all the questions we had and made herself available to us over the weekend. We got a great deal from Casey Kia and all the staff was friendly. The closing process took a little longer than desired but Kaylyn was a joy to work with.

Rob and Melody

19 de oct. de 2015

My husband and I had a great experience with Kaylyn Kelly. She was very friendly and knowledgable. She answered all the questions we had and made herself available to us over the weekend. We got a great deal from Casey Kia and all the staff was friendly. The closing process took a little longer than desired but Kaylyn was a joy to work with.

Ronnie & Jennie

12 de oct. de 2015

Buying a vehicle can be time consuming and frustrating but not vwith this purchase. We were car lot cruzing on a Sunday and was surprised by George. None of the other dealerships were open. George Bozeman was friendly and genuine. We enjoyed the car and purchase.

jon12345

7 de oct. de 2015

The entire staff was professional and knowledgeable about their product. Salesman Badara Sow was particularly helpful. He went the extra mile in helping us come away with a good product

Cat44

3 de oct. de 2015

Mr Baines found what I wanted and within my price range. He knew what was important to me in a new car and made sure I got it plus more!

Chris425

3 de oct. de 2015

Laura not only worked with me to get into a new car, she was conscious of my financial situation to get me a car that was in my best interest. You can see she really knows what she's selling and most importantly, she cares for her customers. She truly raised the bar in what I should expect in future car buying experiences.

Hayleym

28 de sep. de 2015

Badara sow was wonderful! Made me feel very comfortable for my first experience buying a new car. I highly recommend him to any one. Thanks Badara!

jbond641

28 de sep. de 2015

been searching for the right truck for6 months. George made the experience comfortable and helped us find our right truck at the right price. 10/10!

Elisha

28 de sep. de 2015

I got out of the dealership very tired after 10pm thinking that I had a fair deal only to find out later that the 66 term of payment was changed to 72 months. I can't imagine I signed that because I looked at the term of payment and it was 66 months before I signed. I had already explained and negotiated with the general sales manager; Steve sparks that the only way I would buy the car was if the term of payment was 66 months and he agreed to sell it on 66 months payment term . I presume they tricked me by letting sign 4 documents instead of 2 with 66 and 72 months and swap them later on. All what I'm saying is be careful when you go to that kia dealership on Jefferson ave, Newport news va especially when they keep you there for a long because they will capitalize on your tiredness to trick you to sign what will regret ever signing. Besides the car was 2015 kia soul at 5.99% interest rate for 72 months and credit history was very good at 689 score. Besides that the sales personnel, Laura Gayle and Todd were awesome.

Drgnflylady22

26 de sep. de 2015

Laura Gayle and the team at Casey Kia are awesome. This was my second new car purchase with them and I could not be more pleased and satisfied! Laura really listened to my wants and needs in the vehicle I chose and the financing of same. From sales to service, I could not ask for anything more. Would definitely recommend Casey Kia to anyone looking for a great car buying experience.

Drgnflylady22

26 de sep. de 2015

Laura Gayle and the team at Casey Kia are awesome. This was my second new car purchase with them and I could not be more pleased and satisfied! Laura really listened to my wants and needs in the vehicle I chose and the financing of same. From sales to service, I could not ask for anything more. Would definitely recommend Casey Kia to anyone looking for a great car buying experience.

AComb

21 de sep. de 2015

I was interested in a car that I felt was out of my budget. Mark an James worked very hard to ensure I could get what I wanted within my budget. I am super excited about my new car and I would recommend them to everyone. Mark is new, but he was fantastic and a genuinely good person. :)

Back to black

21 de sep. de 2015

Kaylyn was the greatest person ever. She made my first time buying experience easy and simple, was able to answer any questions. I would highly recommend her to anyone. I'm so glad I get to deal with her while I'm with Casey.

AmyLynne13

20 de sep. de 2015

Both the salesman George and sales manager Roberto worked with us to get the great deal we needed. George answered all our questions and was very patient, even with all my number crunching and requesting to see all the numbers up front. George even fed us while we were there!

beautankerm1

19 de sep. de 2015

George was awesome! He spent an entire afternoon answering all of our questions, dealing with us for the best possible deal, and, he even put up with my wife's haggling!!! And he even bought us pizza!Roberto also as a manager was very transparent and open through the entire process. We feel we are leaving as winners!

KatieLGJH

17 de sep. de 2015

I walked in to get a Car possibly for my Birthday. Brandon Thompson happened to be the Salesman to Work with me. We spent time working on Quotes and what we can do together. He is so Spiritually, Friendly, and knowledgeable to what He is doing. He is a helper towards your Life personally. He helps giving you tips on what you can do to just better yourself Financially. He is for sure someone I would recommend!!

DMCM and 4Boys to Men

17 de sep. de 2015

your /our saleperson "Kaylin", she was delightfully pleasant and energetic.Her knowledge and personality was outstanding as well the managements! This is what satisfied customers appreciate most!Thank you very much.

Singmeister

9 de sep. de 2015

George is a wonderful salesman! He is fair and honest and works hard to get you a fair deal ! I'd recommend him to anyone looking for a great car !

Amazed

6 de sep. de 2015

I purchased my 2016 Sorento from Badara Sow. I admit, I am not the easiest person to deal with and a bit picky. Having been through a few bad experiences with dealerships recently, I was very supsicious. Badara never once showed any sign of inpatience, or annoyance with me. He answered each and every question, more than once...I was not pressured, he truly wanted me to be happy and comfortable with my purchase. He wanted me to find the car and payment that was right for me. Badar has a wonderful sense of humor and high regard for people, family and the customer. He is knowledgeable and passionate about the product he sells. Badar goes the extra mile for his customer. I truly believe he is not happy, if you are not happy. It's not just another sale to him. Steve Jernigan, Finance had his work cut out for him with me. He was very patient and explained the financing numerous times to me ensuring I had a total understanding of the process. RobertoDial, General Sales Manager always greeted me as if I was a member of the family. Quite frankly, I feel like I am. EVERY single staff member I came acorss, whther they had direct involvement with me or not was friendly, greeting me, asking if I needed anything, very friendly low keyed environment. Casey Kia was a GREAT experience. I didn't think I would ever say that about a car buying experience! Special thanks to Laura Gayle who volunteered on her own accord, even though it was time for her work day to end. It was time for her to leave and she stepped up and probably spent 45 minutes trying to get on the system, on her own. I didn't have my APPLE password and the system was slow but she showed no negative attitude at all. In fact she said stop by anytime and she would be happy to help. She had no investment in the deal, she didn't sell me the car! When I returned a few days later to see Badar Sow, he was with a customer, Ms. Gayle was not working that day, Kaylyn Kelly came out to help with the UVO. She went over all the bells and whistles inside and finally we got connected to UVO. She was extremely knowledgable of the car, very friendly and customer oriented. In my numerous trips to test drive or complete business with Casey KIA, I saw some of the same "old customers" just stopping by to say hello. One had just traded his car in. We talked privately and all he could do was expound upon this dealership, the people working here and the cars they sell. He said he always comes here. To everyone and especially to women, who have felt they were preyed upon and taken advantage of in the past buying a car, I highly reccommend Badara Sow of Casey Kia, Newport News!!

NO MORE JEEP CHEROKEES

6 de sep. de 2015

I purchased my 2016 Sorento from Badara Sow. I admit, I am not the easiest person to deal with and a bit picky. Having been through a few bad experiences with dealerships recently, I was very supsicious. Badara never once showed any sign of inpatience, or annoyance with me. He answered each and every question, more than once...I was not pressured, he truly wanted me to be happy and comfortable with my purchase. He wanted me to find the car and payment that was right for me. Badar has a wonderful sense of humor and high regard for people, family and the customer. He is knowledgeable and passionate about the product he sells. Badar goes the extra mile for his customer. I truly believe he is not happy, if you are not happy. It's not just another sale to him. Steve Jernigan, Finance had his work cut out for him with me. He was very patient and explained the financing numerous times to me ensuring I had a total understanding of the process. Roberto Dial, General Sales Manager always greeted me as if I was a member of the family. Quite frankly, I feel like I am. EVERY single staff member I came acorss, whther they had direct involvement with me or not was friendly, greeting me, asking if I needed anything, very friendly low keyed environment. Casey Kia was a GREAT experience. I didn't think I would ever say that about a car buying experience! Special thanks to Laura Gayle who volunteered on her own accord, even though it was time for her work day to end. It was time for her to leave and she stepped up and probably spent 45 minutes trying to get on the system, on her own. I didn't have my APPLE password and the system was slow but she showed no negative attitude at all. In fact she said stop by anytime and she would be happy to help. She had no investment in the deal, she didn't sell me the car! When I returned a few days later to see Badar Sow, he was with a customer, Ms. Gayle was not working that day, Kaylyn Kelly came out to help with the UVO. She went over all the bells and whistles inside and finally we got connected to UVO. She was extremely knowledgable of the car, very friendly and customer oriented. In my numerous trips to test drive or complete business with Casey KIA, I saw some of the same "old customers" just stopping by to say hello. One had just traded his car in. We talked privately and all he could do was expound upon this dealership, the people working here and the cars they sell. He said he always comes here. To everyone and especially to women, who have felt they were preyed upon and taken advantage of in the past buying a car, I highly reccommend Badara Sow of Casey Kia, Newport News!!

Firsttimebuyerguy

5 de sep. de 2015

From the first employee to greet us, till we walked out with a new Soul... the staff was fantastic! I have bought several new cars and the down to earth approach to customer service on display at this dealership was literally unlike anything I have ever experienced. The car we bought was not for me, but for my father who is older and on social security. Our salesman Badara Sow was unreal, and I mean that sincerely. He took the time to understand my fathers situation and answered every question we had (and that was a lot) without any sign of frustration. The rest of the staff as I mentioned was fantastic as well. Roberto and Steve also answered tons of questions and stayed hours past closing time to make it happen. Also... this was my fathers first new car, and so it was a huge deal to him. Thank you guys for everything, you have earned a family of loyal customers.

thankyoucasey

4 de sep. de 2015

From the first employee to greet us, till we walked out with a new Soul... the staff was fantastic! I have bought several new cars and the down to earth approach to customer service on display at this dealership was literally unlike anything I have ever experienced. The car we bought was not for me, but for my father who is older and on social security. Our salesman Badara Sow was unreal, and I mean that sincerely. He took the time to understand my fathers situation and answered every question we had (and that was a lot) without any sign of frustration. The rest of the staff as I mentioned was fantastic as well. Roberto and Steve also answered tons of questions and stayed hours past closing time to make it happen. Also... this was my fathers first new car, and so it was a huge deal to him. Thank you guys for everything, you have earned a family of loyal customers.

LFamily16

28 de ago. de 2015

Badara Sow is a reflection of the quality and service of the Casey Kia dealership. He was great! Helped us get the vehicle and deal we were expecting. Great dealership to deal with and excellence service from every employee, from the sales person-manager-financing department. Thank you again!!

Teresa Mullen

28 de ago. de 2015

Wonderful serviceThis is the 3rd Vehicle I have bought from this dealership and Badara is one of the best sales man I have ever worked with. Badara is friendly and knows the vehicle. I have had a great experience each time I have purchased a vehicle thanks to the Kia team but this time was by far the best. The entire staff at Casey KIA, including the maintenance staff, have always made me welcome and comfortable to purchase and bring my vehicles back for maintenance. I am 100% satisfied with the service I utilize at this dealership. Great job!

TMB

20 de ago. de 2015

This is the 3rd Vehicle I have bought from this dealership and Badara has been my sales representative each time. Badara is friendly and knows the vehicle. I have had a great experience each time I have purchased a vehicle thanks to Badara. The entire staff at Casey KIA, including the maintenance staff, have always made me welcome and comfortable to purchase and bring my vehicles back for maintenance. I am 100% satisfied with the service I utilize at this dealership. Thanks once again.

msvjohnson049

16 de ago. de 2015

Badara Sow..... On a scale of 1-10 give him 12. Mr. Badara Sow went above and beyond to make my vehicle purchase enjoyable, fun and an AWESOME experience. I will highly recommend my friends to Mr. Badara Sow, Mr. Roberto Dial and Casey Kia. Thanks so much.

vsf

14 de ago. de 2015

My family had searched for many months to find the right car at the right price from the right dealer and this month we bought a 2015 Sportage at Casey Kia. This dealer seemed to have a reasonable inventory that allowed us to make a good choice. Our sales person (Badara) out-shined many other sales people we encountered at many other dealers. When I say many we went through at least 8 other dealers including 5 different makes of cars. we were pleased with Badara's personal attentiveness and down to earth style. thanks again

MissJudy51

6 de ago. de 2015

My husband went online to Casey Kia and saw a Kia Sportage that he thought I might like. I am glad he saw my new vehicle and we were introduced to Laura Gayle. A very nice person and went beyond to help us purchase our vehicle. The overall atmosphere of the dealership was very relaxing and everyone was so helpful. Would recommend Casey Kia and Laura Gayle our salesperson to family and friend. You guys are awesome!

Proud Kia Owner

5 de ago. de 2015

I was in the market for a new vehicle and decided to take a trip to Casey Kia of Newport News!! I was greeted by a salesman by the name of Badara Sow!! (I have always tried to stay away from a male salesperson). But this guy made my shopping experience enjoyable, not like pulling teeth you get from some salesman. I am the proud owner of a 2016 Kia Sorento. I will highly recommend Badara and Casey Kia to anyone looking to purchase and automobile!!!

Richie&Rosie

28 de jul. de 2015

My wife and I went to Casey Kia on July 26th to just test drive a 2016 Sorento. We had reservations dealing with the Casey Auto Group after a not so pleasant experience with Casey Honda earlier in the week. After pulling up, we were greeted by Mario Naranjo. I explained to Mario what we were looking for & that there was a specific stock# we were interested in. He located the vehicle, brought it around and started to give an explanation on the features and engine. To be honest, I didn't want to hear the rundown on the features and engine(I reviewed all that the night before). I just wanted to test drive the Sorento to make sure that it felt right and let Mario know that. He then said, "Hey man, let me do my job." Now to anyone reading this review and that last sentence, it was not what it sounds like. The best way to describe that would be how FRIENDS would talk to one another. It gave me a good smile and laugh. Mario started the test drive to show me some of the in and outs while driving which were definitely useful. He then let me take over and didn't mind one bit that we went further out of normal 10 mile or so test drive. When we got back to the lot, I told him the test drive went real good. He then asked what we had in mind. I explained that my wife had numbers she crunched and felt comfortable with after doing research on a few dealers including Casey Kia. I also explained that I didn't want to offend him by presenting our numbers which were significantly different than what was shown online for that specific vehicle. He assured me that he wouldn't be and with the rapport built up from our initial meeting, we decided to give Mario and Casey Kia a chance.After presenting our offer, Mario came back with his sales manager Roberto Dial. Roberto had his numbers/counteroffer and showed them to my wife. They sat there and went over each other's numbers and there was a discrepancy in the numbers that we missed on our research of the vehicle. Roberto was transparent with his numbers and my wife was pleased because none of the other sales managers we dealt with previously showed that transparency. Roberto then dropped his counteroffer down to meet what my wife had refactored. By that point, our little ones were starting to come out of the playroom(the best out of ALL dealers we had visited) and we decided it would be best to go home and think about the offer. Right when we got home, my wife started going back over the numbers and was satisfied that the counteroffer that Roberto dropped to was a good deal for us. I called Mario back and told him we would be back in Monday to purchase the vehicle. Casey Kia had the vehicle prepped to take home when we arrived yesterday. Went to the finance office and was greeted by Steve Jernigan. Here is what threw my wife and I for a loop. When you go into a finance office, what's the first thing said after the initial greeting? We are recording this for quality purposes and by law, yadda, yadda. That kind of thing makes you wonder why they have do that. It was something we noticed. Steve wanted to know how our visit was and were we satisfied first and foremost. Then he explained and offered the usual extended plans and such. We declined and that was that. After finalizing the deal, we went home as happy owners of a 2016 Sorento from Casey Kia. I apologize for the long winded post. But I feel that writing a short post wouldn't do Casey Kia justice. This was my family's experience with Casey Kia and if we EVER need another vehicle, this particular dealership will have the first shot at our business. Thanks again Mario, Roberto, and Steve. It was a pleasure dealing with you.Respectfully,Richie & Rosie

ollie

21 de jul. de 2015

Ms Laura Gayle is a professional, helpful, kind, and approachable agent. She is the best agent I ever dealt with. I will reccommend any I come in contact with to her.

Fraud buster

2 de jul. de 2015

The posted a 2015 KIA Sedona on their website. I live an hour drive from the dealership so I called to see if vehicle, which was showing as available on their website, was still available and for sale. The customer service clerk looked in records and said it was availble and on the lot. I arrived 2 hours after talking with the customer service rep and before my engine was off, I was pounced on by one of their sales clerks. I told him the details of the vehicle. The sales clerk had no idea about this vehicle asked his boss who said it had been sold to their service department. When I said I called 2 hours before andit wasn't sold, the sales clerk sneakily went to the back to talk to his general manager, never to return tome again...he went out of his way to avoid talking to me. The slimy, yellow checkered jacketed general manager came to tell me it had been sold to the service d epartment the week before. He said nobody updates or makes changes to the site...lie!!! He said all sales men know the vehicles.....lie because salesman had no clue. I said they were dishonest to be advertising a vehicle and saying it was still available just toget me into their dealership. They are dishonest, misleading, shifty characters. I wouldn't send my worst enemy to their dealership.

F15epugs

29 de jun. de 2015

I dropped by one evening to show my wife the Sorento and we were "trapped" by a salesman while looking in the window. The salesman was Matt Allen, a very nice guy trying to help us out. He was very friendly, answered questions, told us when he didn't know the answer but said he'd find out, and got my wife behind the wheel to drive around the parking lot since we weren't really ready to buy a car. We left the lot and my wife decided she wanted to keep her old vehicle. Fast forward three weeks and we were in the market to buy a car...for my son. Matt Allen saw me and came out because he remembered me and welcomed me back. We told him which car we were interested in, he got the keys and we went for a test drive. When we came back the dealership wanted to make a sale and we went through a short negotiation for a magic price. I told them I wasn't going to buy that evening without a little research since I had just discovered KIA. They came close, but we left. I told them I would do some research and get back to them on Saturday. When I came in with the price I was looking for based on a competitor's offer, Roberto the manager, met it. We actually came back to the dealership because of Matt, who had a family emergency that day (hope all is well), so we were helped by Brandon Thompson who was outstanding in his knowledge and very friendly. All in all we got a great deal on a car and a cardboard Soul Hamster to be awarded when the ad campaign finishes!

Happy1331

22 de jun. de 2015

I went to Casey Kia on May 23,2015 just to show my best friend what I was interested in buying. He told me to test drive the silver soul and I did loving every moment sitting behind the wheel of my station wagon. It was a smooth and comfortable drive. I decided right then that I was leaving with a brand new car today. Laura Gayle is a great saleswoman as well as a very patient, knowledgeable sweet ladie. Laura was very helpful from the beginning to the end. My car deal was God sent because I am loving my low car payment. Thanks for everything and I am telling everyone about Kia

Kathy5

18 de jun. de 2015

I went to many different car lots including other Casey's and walked through lots no one ever approached me to see if i needed any help. I walked on Casey Kia's lot and with in 2 minutes Mario greeted me and said how can I help. We set an appointment and i now own a Van. .

Luke

11 de jun. de 2015

Went out not really sure what I wanted to get but after a couple test drives and a good amount of time spent at the dealership, I ended up getting a 2015 Kia Soul (which I love). Ri'Chard was very helpful all the way through, wasn't pushy, and didn't try to just make a sale. The sales team overall was very accommodating and answered all my questions. Ultimately I came out with a decent price and a positive overall experience, if I happen to hear friends/family talking about needing a car I'd send them this way.

Bgunn097

9 de jun. de 2015

Great person and salesman. Very knowledgeable and honest. Highly recommend! Down to earth & extremely professional! All around great service. Would definitely buy another car from him. Thanks George!

cperson155

3 de jun. de 2015

They care about you and try the best to make they deal happen. They are there to help the customer. I would recommend them to anyone.

ThtIneededTURBO

26 de may. de 2015

I thoroughly enjoyed my experience with Mario from the moment my feet hit the dealership pavement! Mario actually listened to what I said I wanted in my next vehicle... So well in fact, that he 'talked me off the ledge' and directed me to the care I REALLY needed versus the car I THOUGHT I needed. Mario was a delight to talk to and even joke with during the entire transaction. He made my car buying experience enjoyable. I love love love my new Kia.... THANK YOU MARIO!!!!!!!

Dave

25 de may. de 2015

I went to CASEY KIA expecting a high pressure sales pitch. Instead I was pleasantly surprised and greeted by the General Manager who was very helpful. I wanted to get an idea of the price of a new Sorento since I bought one from CASEY four years ago. I drove away with a brand new 2016 Sorento and very pleased. Laura Gayle was our sales associate who took the time and answered all our questions. Very impressive lady....truly an asset to Casey KIA.

Holly Koloski

25 de may. de 2015

When I first started looking at vehicles more than a month ago I was indecisive and hard to work with (yes, I'm willing to admit it). So I went back to the dealership to see Brandon once again. This time I was pretty set on what I wanted (still had 2 cars in mind) so I was hoping for the best. After getting paperwork started Brandon had to go to another dealership to get the car I wanted, forever grateful for that! So we test drove after Brandon had to wait for me to install my 14 mo olds car seat in the car. When we returned and had more waiting to do everyone was very nice and accommodating considering I had my baby with me. My fantastic experience doesn't end there! Once we got everything where I needed it to be payment wise, Brandon went to put gas in the new car and came back with milk for my son!!! Oh my gosh - above and beyond what he needed to do. Well anyway, I just want to say thank you from the bottom of my heart to Brandon and James for everything they did for me and my son that day. I will surely never forget and I'll be back when it's time for another new car!

Was a Kia fan

22 de may. de 2015

Took 4 year old Sedona in for service (bought at this dealer). Car was randomly locking unlocked doors all by itself and side door (electronic closing doors) would not close completely. Door handle was broken by a family member who did not know the door electronics did not work. Service person stated there were recalls on both electronic issues, but we were not notified. Apparently - this was an optional recall for the car company Kia (for Kia to notify customers - dealers were NOT permitted to notify their customers) - Kia "optioned" not to spend the money for the recall. (great way to take care of your customers) Time to make repair was reasonable. There were some issues with charges for services we did not authorize in advance and after talking to the GM the charges were reversed. The following day we noted that neither issue we took the car in for were truly fixed (they appeared fixed the prior day - but the next day the slider would not close and the car was randomly locking). Expressed my unhappiness to both the dealer on followup calls and to Kia corporate. Received a call from maintenance manager offering to pick up my car (giving me a loaner) and make all repairs for free, including broken door handle. Reluctantly took him up on the offer. Took considerable time to diagnose and repair, but we were covered by loaner car till ours was returned. While unhappy with the original situation, dealer took extraordinary action to make this right and there follow up was sincerely appreciated.

Metri19

20 de may. de 2015

Helped me understand everything and help me get into a new car with no problems and great knowledge of everything made me feel great thanks

Appreciative

19 de may. de 2015

Mr. George Bozeman and Mr. Steve Jernigan are both great and represented the true meaning of Dealership. I recieved far more than I anticipated and I am sure whoever they deal with agrees with me. I greatly thank them both.

kolelewsader

1 de may. de 2015

They worked on the price I wanted to pay very well and great people. Had the car I wanted and gave a good price with my trade in.

darrell

19 de mar. de 2015

it is very hard to summarize my experience with casey kia in just a few words these people are amazeing. heather was soooo wonderful along with the rest of the staff there heather took the time to find out what i wanted and what i could afford she didnt try to sell me something i didnt want in the end i got my new truck and alot of extras i never would have thought i would recive because of heather casey has just got a custormer for life and i will STRONGLY recomend them to everyone once again thank you heather you truley are amazing

rick

15 de mar. de 2015

We recently purchased a 2012 Kia Optima from Casey Kia in Newport News. Our sales rep Heather Harrington was a pleasure to work with. Not only did she drive the car from another lot to Casey Kia for us, she gave us a nice tour of the car, smiling and friendly the whole time, on the coldest day of the year with snow all the way up to here! She was fantastic! And after a nice test drive, we decided to take the car. Casey Kia's price was so good, we didn't even haggle. We are very happy with our purchase, and surprisingly happy with our experience at Casey Kia. We both normally dread the "car buying" experience, but not this time. Thank you Heather and Casey Kia!

bwwilson

12 de mar. de 2015

I was very pleased overall with my experience. My sales associate, Laura, was very friendly, helpful, and knowledgable. The overall price and quality of the car I bought are great and I feel relieved knowing I have the Kia warranty. The only complaints I would have are that I felt I received a lowball offer on the car I traded in (which also happened to be a relatively newer Kia) and wasn't given an explanation of how/why the trade in value was determined. Part of that is my fault for not asking. I also didn't like the hard sell push for the dealership added warranty in the business office. I understand it's the nature of the business but it was overkill at that point. I would recommend this dealership and definitely my sales associate.

rudolph

23 de feb. de 2015

After researching many crossovers I focused on the Kia Sorento. I hadn't purchased a car in several years and was skittish about going through this process. I worked with Laura Gayle to investigate a purchase. Laura quickly put me at ease and lead me through the process. I was impressed with her attention to my needs and her clear perception of my situation. She gained my trust and we were able to partner a great selection and an outstanding price. Laura went the extra mile to present the Sorento's features and insure I was able to use them. We closed the sale and I walked away a happy customer. Outstanding job Laura and Casey Kia!

Peninsula Purchaser

23 de feb. de 2015

After researching many crossovers I focused on the Kia Sorento. I hadn't purchased a car in several years and was skittish about going through this process. I worked with Laura Gayle to investigate a purchase. Laura quickly put me at ease and lead me through the process. I was impressed with her attention to my needs and her clear perception of my situation. She gained my trust and we were able to partner a great selection and an outstanding price. Laura went the extra mile to present the Sorento's features and insure I was able to use them. We closed the sale and I walked away a happy customer. Outstanding job Laura and Casey Kia!

Jameka

16 de feb. de 2015

I AM BEYOND WORDS FOR THE CUSTOMER SERVICE THAT I RECIEVED FROM CASEY KIA!!!! I WENT IN AND I FELT A DIFFERENT ATMOSPHERE THAT I HAD EVER FELT. THEY MADE IT A SMOOTH PROCESS FOR ME PURCHASING MY CAR. THEY SAT DOWN AND EXPLAINED THINGS TO ME AND THEY DID NOT BEAT AROUND THE BUSH THEY WERE VERY UPFRONT WITH THINGS AND HOW THE PROCESS WORKED, I AM NEVER EVER GOING ANYWHERE ELSE FOR ANY OTHER CAR BUT THEM!!!!

Jameka Vincent

16 de feb. de 2015

Let me tell you that Casey Kia needs to be the one to train people on customer service skills this is so the truth. Heather Harrington and Roberto Dial are by far the best in customer service that I have ever seen. I had no idea that the phone call I made to Casey Kia Friday night would be a game changer for me. Speaking to Heather Harrington on Friday, her spirit and presence could be felt thru the phone. And meeting her that Saturday morning I knew without a doubt that this was the place that God wanted me to be at. During the process the financial manager was not only available if I had questions but he actually came from his desk and sat in a chair beside me to let me know my options. This was something that I was not accustomed to at all. Roberto Dial worked out all my options for me financially and did not put me in anything that I could not afford in budget. When I tell you he worked them numbers he did. They both stuck by me during the process and never let me feel as if I was just another customer or dollar to be made. I want you guys to know this is where you need to go to purchase a car. God doesn't make any mistakes when he puts people at certain places to help his people. I can now say that being there my FAITH has definitely increased because this is where God tried to show me that if I trust him and believe he will guide me. So these two need to show people about communication and how customer service is very IMPORTANT to run a business. And I greatly appreciate them.

2sharpe

1 de feb. de 2015

Thank you, Thank you, Thank you! I can't thank ya'll enough! For making my dream of being an owner of a 2-door sports car come true!! James Dennis was nice and friendly. Casey Kia really worked with me and my budget [recent graduate]. At first, I was nervous because we all know how most salesmen can be, but I felt so comfortable working with James Dennis and Steve. They really looked out for me, and answered all my questions. I was able to take the car home for a couple of days so I can see how it would drive to and from work. I never thought I would end up with a Hyundai but it was love at first sight when I saw my car sitting on the corner of the lot. I test drove another car that was there, but when I drove my little red car on the highway, it definitely gave me a reason to buy it, especially from Casey Kia! Thanks James Dennis and Steve!! :-D

Bryanj

30 de ene. de 2015

We would like to thank the people at Casey Kia for their outstanding service. From dealing with our many wants and needs to finding the perfect Kia. Our salesman James Dennis and The General sales manager Roberto Dial did an excellent job and were very attentive to our needs. They found exactly what we needed and the whole process from the paperwork to explaining how all the new gagets worked was very pleasant. I will buy my next car from them without hesitation.

l2g2

17 de ene. de 2015

These guy's Matt, Steve, Seth, they made buying our 5th Kia one of the easiest buy's we've every made. In the past we have had bad experience with Kia dealers but these gentleman turned that all around for us. They made our day pleasant, our experience with ease, and helped us find the car and financing that was right for us. They didn't let us leave till they felt that we were satisfied with everything from begining to end. We drove in with a Kia and drove off the lot with a new Kia. Matt worked with us to hunt down a car that made my husband happy, which isn't an easy task. Steve found us great financing that worked for our budget. Poor Seth kind of got the raw end of the deal. He did a great job detailing the car, but my husband has severe OCD, so he ran Seth back and forth three times. Seth was really great about it, even worked passed closing time to meet my husbands obsessions. We've dealt with four different Kia dealers in the past 15 years we have been together, and this team is the one!

iambibl

3 de ene. de 2015

The following describes my experience.----Email to salesman WITH CC TO MR. SPARKMAN:Dear Mr. Thompson:I would like to describe my and my husbands highly unsatisfactory experience when buying our 2015 Kia Optima at Casey Kia on July 31, 2014: 1. We found that you were extremely knowledgeable, took your time to explain all aspects of the car, friendly and not aggressive. We did enjoy this aspect prior to buying the car. We had already taken the car for a test drive and negotiated a price before coming in to finalize the deal. Incredibly, we were still there for four hours, from 3 PM to 7 PM! Every transaction took a long time and I became extremely tired and hungry. There was absolutely nothing offered to me to help alleviate my discomfort (coffee, nabs, etc.). An apology for the lengthy process and an offer Can I get you something? would have been appreciated. All other dealerships that I have visited have an area set up with coffee and snacks. So my impression was that I was not a valued customer. 2. I felt patronized and condescended to several times:*I did not like the joking when I brought up a request or noticed something incorrect.*When I asked about an suv, you answered, Are you sure that you can handle that?.*The finance officer talked about several extended warrantees that we did not understand. He said, Oh, I can see that you need pictures or something similar. This statement was unnecessary, unprofessional and extremely impolite. I said that we wanted to finance a portion of the cost; he then made calls to ? without explaining what he was doing. BOA offered a good rate but he mentioned several times that we should go with LFCU with a slightly higher rate because we do our banking with them. We found this strange. All of this took time and we were already exhausted. 3. The car had been detailed before we arrived. I noticed that you took the car back to the detailer sometime during the signing process. I thought that the detailers probably missed something. Before taking possession of the car, I thoroughly examined it. This car had been detailed at least two times, but I still had to use a tissue to remove all of the white packaging pieces left on the car to determine if they were flaws. You then offered to do another detail job when we come in for the tags. This company needs a new detail crew. I did find a very small paint chip which you said would be fixed. 4. On August 8, Sherry ? called to let us know that the tags had arrived. She said that we could pick them up then or wait until the 30 day checkup. 30 day checkup??? Neither my husband nor I remember hearing this (and we definitely would remember, especially since it did not involve numbers). 5. The recorded message that we received from your General Manager, Mr. Sparkman, sums up the entire experience. We have always had someone personally call, usually a receptionist, to inquire about our visit and to see if we needed anything. We were warmly greeted by Mr. Sparkman when we first arrived to look at the Optima; but the automated call a few days after we bought the car was impersonal, cold and the opposite of a genuine concern about our experience.Sincerely,Betty Lawrence----Mr. Thompson responded with a thoughtful and apologetic email. Never heard a word from Mr Sparkman.----Email to Ms. Sherrick, KIA Consumer Affairs, October 24, 2014: I would like to ensure that Corporate HQ is aware of my experience when I purchased a car from Casey Kia, Newport News, VA on July 31, 2014. I am adding additional information regarding the below experience. I visited the showroom a second time to pick up the tags and waited in the reception area where, to my utter surprise, I saw coffee pots and a machine with nabs! I still dont understand why Mr. Thompson never apprised me of their availability when I repeatedly stated how hungry and tired I was. On another occasion I wrote an email to Mr. Thompson asking for help with the media systems in the car; I never received a reply. This occurred after he responded to my email apologizing and saying to contact him with any questions. No response.----Posted experience on Kia FACEBOOK page. No response.----Dec 31, 2014:Went to Casey Kia to cancel the extended service contract and to appraise my Kia because I intended to sell it. MR. SPARKMAN assumed that I was a new customer and approached with extended arm for a handshake. I told him that I would not shake his hand because he had never contacted. HE BECAME ANGRY AND TOLD ME TAKE MY CAR SOMEWHERE ELSE BECAUSE HE DID NOT WANT MY CAR ON HIS LOT!!! He reacted like a petulant child and walked away. He then stood in the office doorway watching while I signed papers to cancel the contract!! ----Because I never did like the car and wanted nothing more to do with KIA, I sold it to CARMAX the same day and purchased a different car from Tysinger Motors, Hampton, VA. I lost a lot of money but the peace of mind is well worth it.

cheryll.holmesmcknight

12 de nov. de 2014

I went in to look at a vehicle shown on the internet and to meet the Internet Salesperson. I was immediately taken over to another Casey dealership not far away and viewed the vehicle in person. I was very impressed with what I saw, as this was a special, "bucket list" purchase for me.

foxtrot152

24 de sep. de 2014

I just wanted to drop by and say that i had a great experiance at the Casey Kia. George Bozeman helped me get into a great car he worked hard to make sure that I got the best value for my money. The transaction went through with out a hitch. i would recomend George to anyone who is looking for a no nonsence sale of a quality vehicle. George will work to get you the best deal he can.

robertbkramer

16 de sep. de 2014

After putting over 215,000 on my Kia Rio, Sarah Smalls helped me walk out with a new vehicle I loved that was within my budget. I love my 2014 Kia Soul! Sarah was kind and she truly understood what I wanted in a vehicle and at what cost.

dpalm21

15 de sep. de 2014

We didn't have a great past credit history but Casey KIA gave us a chance and let's u choose from a good selection of cars they even made sure the price fit our monthly budget! I will be buying from them again!!Our salesman David did a great job!!

liliput

9 de ago. de 2014

I went Casey Kia and worked with Sarah Smalls after sitting at Casey Volkswagen for hours and receiving bad customer service. I did not have a lot of hope that my experience at Casey Kia would be different but I had spoken with Sarah on the phone and she was very positive so I decided to give it a try. When I arrived on the lot I was greeted immediately and asked if I was there to see someone certain, I let them know that I was and they took me right to Sarah. Sarah was optimistic, positive, realistic and encouraging through the entire process. I really did not think I would be able to finance a car, especially one that I really wanted but they made it happen. I worked with Sarah, Brandon, Rebecca and Sean at Casey Kia and they were amazing. I would never go back to Casey Volkswagen but Casey Kia will see me again!

angela.r.smith.121

2 de ago. de 2014

Laura Gayle, Roberto Dial, Steve Sparkman, Francine Stewart, and ALL the support staff deserve RAVE REVIEWS! The friendliness, efficiency, and customer service could not have been better! KUDOS to Casey Kia!!!They HEARD me, worked with me, and met the terms I needed. I love my new Sorento!

Angie Smith

2 de ago. de 2014

Laura Gail, Roberto Dial, Steve Sparkman, Francine Stewart, and ALL the support staff deserve RAVE REVIEWS! The friendliness, efficiency, and customer service could not have been better! KUDOS to Casey Kia!!! They HEARD me, worked with me, and met the terms I needed. I love my new Sorento!

s&j

1 de ago. de 2014

Sarah was a very nice sales person and was willing to do the best for us. We looked at three different cars and decided on the Forte. Got what we wanted and payments pretty close to what I wanted.

jjmorant

21 de jul. de 2014

My son and I were just thinking about the possibility of getting a new Optima (black preferably) but I had no funds to make that work. We had a Soul and had brought it in for its service. While there my son looked around the lot and saw one of the models he really liked. He told me about the vehicle and I told him that if they could make it work, we will do the trade. As usual, Sarah and the crew at Casey got to work and helped us get it done!! Everyone was so courteous and helpful throughout the whole process! They made us feel like part of the family!We couldn't get the black one but my son got one he really liked! I am happy with his choice. This is an updated graduation from college gift for my son. I must say, it does make him look more like a college grad! Special thanks to Brandon, Roberto and Steve--you too, Angie!! :) Sarah was fabulous, friendly and knowledgeable

Ydavis1970

21 de jul. de 2014

Big Juan was very professional and accurate and quick on servicing my car. I really appreciate the customer service that was giving to me by him and the service manager who was on duty during my visit.

G_corprew

18 de jul. de 2014

Our second car purchased was an even better experience than the first, we were very pleased by Laura and Roberto's eagerness to not let us leave unsatisfied. I highly recommend this dealership to any friend or family member.

accessfjc11

2 de jul. de 2014

My wife and I are soon to retire and we decided to trade the Kia Sorento for a Kia Optima. After a couple of days thinking about doing this we decide to go for it. Brandon Thompson was our sales consultant. We spoke with him over the internet and through email. Back and forth the email continued until we reached an agreement we all could live with. You know how that goes when buy a car. We missed out on the white car that we wanted and decided we would take the red car. We sent Brandon a quick email and asked if they still had the dark silver one. We did not hear back from him so when we pulled up on the lock we were looking for the red Optima. Well to our surprise Brandon had found one dark silver one and had it sitting at the front door for us when we got there. That was a very nice surprise. To make a long story short we could not have asked for a nicer, more helpful sales consultant than Brandon. Brandon went over and beyond to make our trading experience easy and pleasant. It was the best experience we have had trading cars dealing with Brandon. If you want excellent customer service, a special person to deal with, and someone that will do all he can to help you go to Casey Kia and ask for Bandon Thompson. My wife and I have purchase three Kias, this is our third one. When we purchase another one it will be a Kia and from Brandon at Casey Kia. Do not miss out on this stress free buying experience. When you walk out those doors and step into your new car you will say to yourself it was one of the most stress free task you have ever accomplished.Thank you Bandon for all you did for my wife and I, we love our new car.Fred and Mary Clatterbuck

bundrum

29 de jun. de 2014

My experience at Casey KIA was outstanding and quite frankly the reason I purchased my new car from them. I was in the market for a car and had been to several dealers in the area. Some seemed disinterested in my business altogether and others were so aggressive for a sale I felt I was border-lined harassed. This was not the case at Casey Kia, the entire staff was helpful, professional and treated me with great care. Brandon Thompson was exceptional: personable, knowledgable, patient, and very respectful of my time, going out of his way to get me the car I wanted at the best possible price. There were dealers with the car I wanted closer to where I live but making such a big purchase only felt right when dealing with the people at Caseydefinitely worth the drive! Rebecca Hawley, and Charlie H. also went out of their way and I truly recommend this dealership.

EDWINP

4 de jun. de 2014

My overall experience with the whole staff at Casey Kia was outstanding from the moment that I walked on the lot and left with a new vehicle. I was treated with respect and fairness I would recommend Casey Kia to anyone looking for an honest and might I say fun buying experience.

mslady55

31 de may. de 2014

Purchased a Kia Sportage on the 27th 2014 my sales person wasLaura GayleI explained to her what I wanted and when I needed she was very professional courteous knowledgeable and made me feel right at home.I got just what I wanted without the haggling headaches or pressure and together we selected a car that fit me perfectly.Very pleased with my purchase and if the need arises to purchase another car I will be back to Casey Kia

glendafamilant

29 de may. de 2014

Our first encounter was with Brandon Thompson, he was very informative and helpful. He answered all of our questions and informed us of many facts regarding the Optima and early lease termination possibilities. We received a very nice follow up call. We returned to the dealership two weeks later and met Sarah Smalls. She was excellent as well. She answered all of our questions and was very knowledgable about the company, the product and the financial aspects. We could not have had a more pleasant experience. Plus, we got a great deal and now own an Optima! We were treated with respect and received straight answers and had no surprises when it was time to sign papers. We love driving our beautiful new Kia!

vladygar86

28 de may. de 2014

After visiting Casey Kia and test drove a Kia Optima out of the car lot, we knew that we wanted that car from that dealership, and especially after meeting Sarah, the decision was a an easy one to buy. The hard part was deciding the color, because all of the choices were extremely impressive and vast. Thanks for a great service, we will definitely come back for more in the near future.

V. Garcia

28 de may. de 2014

"We like her from the beginning", those words came from my wife, and that experience made the buying a car at Casey Kia a no-brainer for us. My only problem was picking which car I was going to drive out of the car lot with. So many choices, so many colors. Great Job Sarah, and thanks a lot Casey Kia.

ebnystrr3

25 de abr. de 2014

I had a 2012 Kia Optima and I was just looking around the lot to see what they had and what new amenities were in newer cars. My fiancee and I were there to look for her a new SUV, we are adopting and I wanted better safety and hands free for our soon-to-be son. I took a 2013 Optima Hybrid for a ride and she took the 2014 Kia Sorento, WE FELL IN LOVE. To make matters worse, the sales staff was amazing, attentive, relaxed and just wanted the best for us, even it was for me to keep my 2012 and us to explore different dealerships. My budget is comfortable and I did not want it to be tight, I told the sales agents that we did not want payments being any higher than what I was paying for my 2012 and that my fiancee's budget was limited. I upgraded the interior, now have navigation and better gas mileage, plus I am paying less than what I was paying before, including the additional maintenance and miscellaneous coverages. My fiancee has a newer car by 6 years, now has navigation, optional 3rd row seating, heated and cooled leather seats and it is NOT a mini van (yes, this was extremely important for her). She, too, got the additional oil maintenance, tire rotation, miscellaneous coverage for tires, nicks, and damage. Our payments are still in the same ball park as what I was paying alone and we could not be happier.Brandon, Laura and Roberto were amazing and if you are going to buy a new Kia, stop by Casey Kia in Newport News. They are more interested in making you happy than padding their pockets.

shawl1

21 de abr. de 2014

I went in late evening and Sarah came up to me and we discussed what I was looking for in a car. I test drove the Soul the Forte and the Rio and Sarah was very knowledgable about the cars and laid back. We talked about what I could afford and she kept me on course because I love all the bells and whistles and she helped me so that I was able to get some of the ones I wanted. Seh called and checked in on and I felt like I was talking to a friend instead of a high pressured salesman. She explained the entire process along the way and introduced me to the team that would be helping me wiht my financing. On the day I picked up the car Sarah was right there and she took her time as we went through everything that the car had to offer she walked me through each thing so that I had knowledge of each step. Then she set up my first appointment for the 30 day check up and text me the date and time. The other thing I loved about Sara was that she was very respectful of my time. She would text me instead of calling me which was great as I could answer her and let her know where I was at. The management and the Finance manager were great too. They worked closely with me explaining each step and what we were waiting for. I would recommend this dearlership and the Kia to anyone I know. I will tell anyone I know looking for a car to go to Sarah because she really does deliver and takes care of the buyer.

DOUGLAS RICHARDSON

18 de abr. de 2014

I RECEIVED WONDERFUL SERVICE AND WORK FOR CASEY KIA. MR BIG JUAN THANKS FOR THE GOOD WORK AND KINDNESS.

AmarliaOsouna

17 de abr. de 2014

Ive always taken my Kia optima Hybrid in for service and this particular service needed my car to stay for a couple of days. Casey KIA was nice enough to let me hold a new vehicle while I waited for mines to be completed. I was teamed up with Laura Gayle and what a delight it was to work with her. She listened to my concerns and answered them, she made sure I picked the car of my choice (loaner) and insisted I try another if I did not like the one I currently had. From there I grew attached to the Vehicle I drove for a couple of days and ended up leasing it. After the purchase she helped me familiarize myself with the new features and the next day (a lot changed from 2011 to 2014). Also thanks to Mr. Dial the Sales Manager and Mrs. Stewart service Manager, and the friendly crew!

Laurie

8 de abr. de 2014

They LIstened to me! I went in late evening and Sarah came up to me and we discussed what I was looking for in a car. I test drove the Soul the Forte and the Rio and Sarah was very knowledgable about the cars and laid back. We talked about what I could afford and she kept me on course because I love all the bells and whistles and she helped me so that I was able to get some of the ones I wanted. Seh called and checked in on and I felt like I was talking to a friend instead of a high pressured salesman. She explained the entire process along the way and introduced me to the team that would be helping me wiht my financing. On the day I picked up the car Sarah was right there and she took her time as we went through everything that the car had to offer she walked me through each thing so that I had knowledge of each step. Then she set up my first appointment for the 30 day check up and text me the date and time. The other thing I loved about Sara was that she was very respectful of my time. She would text me instead of calling me which was great as I could answer her and let her know where I was at. The management and the Finance manager were great too. They worked closely with me explaining each step and what we were waiting for. I would recommend this dearlership and the Kia to anyone I know. I will tell anyone I know looking for a car to go to Sarah because she really does deliver and takes care of the buyer.

awalton89

1 de abr. de 2014

Sarah is a wonderful sales person. She was very excited to help, and made the car buying process pleasant. I would definitely recommend her. Thanks

Samboulware13

29 de mar. de 2014

Jeff is very good at his job and gave me superb customer service. Very friendly and works hard to make customers happy. Always had a smile on hose face when working with me. He has made me a very pleased customer. I wouldn't have wanted to work with anyone else.

ajesus87

29 de mar. de 2014

My experience at casey kia was amazing. Jeff came up to us when we first arrived and was very friendly and honest with me up front about what I would need to go through to get a new vehicle. He helped me understand how important it would be for me to get into a new more reliable vehicle for my family. He really worked well with me in his negotiations and he is a very friendly and patient person the entire deal. He didn't get frustrated at any time. I really enjoyed my experience with him and I would recommend any of my loved ones to work with jeff.

DeanJaeger

21 de mar. de 2014

I went to Casey Kia to look at the new Kia Optima and Sportage. I was paired with Jeff Melick (salesperson). The Kia Sportage was a little big for my needs so I test drove the Optima. After Jeff explained the different trims (LX, EX, SX), I decided on the EX. The EX was perfect for my price range and has a lot of style and features for under $30k. I wasn't ready to buy that day and the dealership was very understanding. I felt no pressure by Jeff or the dealership to buy. After checking out the competition, the Optima was the car for me and I headed back to Casey Kia. The selection of colors was limited for the specific packages I wanted but Jeff worked hard to find the color and trim I wanted at a partner dealership, and hooked me up with a similar model Optima to drive while mine was delivered. That was late on a Saturday and by Monday afternoon my car was ready for pick up. With the rebates and offers, I was given a great price and a low interest rate. I bought the car and overall, I am very satisfied with the entire process. I definitely would recommend Jeff and Casey Kia to my friends and family.

Archrisp

11 de mar. de 2014

Jeff was awesome with great customer service. After a long search he got me the vehicle I exactly wanted. I was very pleased with his service!!

dmajan

11 de mar. de 2014

Went to the dealer for service on my 2012 Kia Optima, and asked some questions to Jeff about the Kia Hybrid and what my options were on my current lease. He was very informative and showed me the car and explained all of its features. I wanted the 2013 Hybrid and he guided me through the whole process and was very helpful and friendly at the same time. I ended up getting a great deal on the 2013 Optima Hybrid after the trade in. Again, I'm never disappointed with the service, and I would recommend Casey Kia hands down if you are looking for a new car.I would definitely work with Jeff in the future; he truly was of great help, very knowledgeable, and overall a great guy. He made the process look very simple and all the time I felt that I understood the deal I was getting.Thank you Jeff!Daniel Majan

crcclark

11 de mar. de 2014

Jeff Melick was the BEST.....he was patience and kind. He answered all my questions and put in the right car that worked for me. I truly appreciate him and I think him for his time.

DMajan

11 de mar. de 2014

Went to the dealer for service on my 2012 Kia Optima, and asked some questions to Jeff about the Kia Hybrid and what my options were on my current lease. He was very informative and showed me the car and explained all of its features. I wanted the 2013 Hybrid and he guided me through the whole process and was very helpful and friendly at the same time. I ended up getting a great deal on the 2013 Optima Hybrid after the trade in. Again, I'm never disappointed with the service, and I would recommend Casey Kia hands down if you are looking for a new car. I would definitely work with Jeff in the future; he truly was of great help, very knowledgeable, and overall a great guy. He made the process look very simple and all the time I felt that I understood the deal I was getting. Thank you Jeff! Daniel Majan

ms_yvonne70

8 de mar. de 2014

Ms.Laura wa very knowledgeable in helping us find the car we purchased. She gave us quality service with no pressure to decide, also provided information on the Kia forte. She was very attentive to our needs and budget we wanted to have as a monthly payment. The overall Customer Service is and was greatly appreciated. We thank you very much for asissting us.

nathanreesman

3 de mar. de 2014

So when we first drove up we were greeted by the time we had gotten out of our car. The car we had originally went in for had been sold the day before but Jeff was able to find us a great vehicle in the price we wanted. He really worked with us and wasnt pushy. We really felt comfortable with him and he really helped us out. Jeff made it less stressful and fun. It was nice that he talked about alot of things other than cars and we had alot in common. Thanks so much!!!

dgtldonkey

1 de feb. de 2014

Very helpful dealership! Wasn't stressful at all like a lot of dearships can be! We had a wonderful time and couldn't have gotten a better deal on our Kia Sorento SXL AWD anywhere else! :)

Eternal16

29 de ene. de 2014

This was my first car buying experience after meeting my salesman Jeff he showed me a car that was a potential "THIS IS IT" car. After a few days of great customer service I decided that "THIS IS IT" and purchased the vehicle and for my first car buying experience it was easy affordable and had no problems.

kay2gribble

21 de ene. de 2014

Jeff Melick was the model salesperson. Very informative, helpful and responsive to our needs. Highly recommend him! He followed up and was concerned that we were completely happy with the vehicle.

ArthurBernier

19 de ene. de 2014

Kellie helped me the moment I got in, I told her my situation and she didn't try to hard sell me on anything i couldn't afford. My kids were being anxious but hse was patient with them , gave them toys and even carried my daughter around from car to car.Never been taken care of at a dealership the way I was here, the Kia Soul was actually the lowest car on the totem pole( Chevy Equinox, Jeep Patriot, Elantra Hatchback) for me out of what I was looking at, but I decided to go to with Kellie because of the service she provided.I recommend her and her company alot.

smmallis

19 de ene. de 2014

From the moment we pulled up we were greeted with great service. I came looking for my first car and was shown the Hyundai Accent that I left with by Jeff. Jeff is a great salesman and was very kind and helpful. He helped me in every way he could and has answered any questions I had about the car and was very helpful throughout the whole process.He went through the features of the car and checked somethings that I hadn't thought to check such as the a/c even though it's winter. Jeff is very friendly and great to deal with and he was able to give us the advice needed to make the deal for the best possible price. He also stands behind what he sells and has checked with me several times since buying the car to make sure that everything was running smoothly. I will definitely return to him for any other questions I have and when the time comes to get another car.

Brunetti23

17 de ene. de 2014

Laura is one of the most amazing people I've ever met. I had been to 8 car dealerships when I came to Casey Kia and she was by far the nicest and most caring sales representative. I went in expecting to get a used car since I didn't have the biggest price range. At the other dealerships they weren't able to find me a car I loved (used or new) in my price range and they really pushed other cars on me. There was no pushing and no drama with Laura. She listened to what I wanted and cut right to the chase. With the help of the manager they were able to get us a brand new Kia Sorento right in our price range. She took care of me like I was family. I appreciate everything Laura did for me and if I ever need another car I will come to Laura before anyone else. I hope Casey Kia takes very good care of Laura because she is an amazing asset to the sales team.

Neykia

9 de ene. de 2014

This was an overall great experience thanks to my salesman. Casey Kia is a great place to purchaae a car due to the personalized service you'll receive from the staff. I would highly recommend this dealership to anyone in the market for a car.

lsumner757

9 de ene. de 2014

Laura provided extraordinary customer service! She was friendly, educated on the product, and highly efficient. I found she stood apart from other sales reps I have encountered at other dealerships because she was not pushy, but still very convincing. I ended up purchasing a wonderful KIA Seoul that I LOVE. I have already told friends and family about my excellent experience and I know several members of my family will be looking to Casey KIA for their next vehicle. Thank you so much Laura and Casey KIA for the outstanding service!

jlc169b

8 de ene. de 2014

Jeff Melick is a friendly and strong dealer, When you don't think you have a chance of getting a vehicle his give you a positive feeling. He don't let you get down on yourself, I would recommend Jeff to any of my friends to come to Casey Kia.

Tywil4

8 de ene. de 2014

The Customer service was excellent. No pressure and great confidence on knowledge of vehicles and what was looking for. I had a excellent experience and even got a better deal than I expected on model of the Kia Forte which was what I was after and ended up with by the grace of God. Brandon was great and had great conversation skills not just on the sale but what I was looking for as well. I was searching for a week and in a day i found my car and before the week was out it was ready. Thanks Brandon!!!

ivan44

4 de ene. de 2014

Awesome Time. Jeff didn't push or pressure me. Proffesional and curteous. Well knoledge of vehicles and new what I want it from the beginning.

A3johnson

31 de dic. de 2013

The experience was great for me at Kia Casey. Tiffany Wright was my sales assosciate and she was able to support every question that I needed answered. If she could not answer my question, She was great with following up with an answer from her managers. Tiffany was very friendly and very knowledgable as a car slaeman. I would recommend any of my friends and family to Kia Casey to help build Tiffany's career as a car sales associate. Thanks, to all the family at Kia Casey. Have A HAPPY NEW YEAR!!!!!

Destin2Be82

30 de dic. de 2013

My experience was absolutely great!Tiffany was not only helpful but she was considerated to my family needs at the dealership,also the accommodations to a suitable vehicle for me and my family.She worked hard and after hours to close the deal.And to make sure we felt comfortable with our decision in price and car!Thumbs up to a job well done.

sbarbery

30 de dic. de 2013

Jeffrey is friendly and outgoing but most importantly he was open and honest with us throughout the process. We were able to talk with him about our needs and our limitations. I truly believe that he was working with us to get us what we needed with what we could afford. Jeffrey was concerned with getting us what we needed more than just selling us a car. The overall experience was great. I rated price as a "4" because as the customer paying less money would have been better. But I truly believe that Jeffrey and the sales manager gave us very close to the best deal they could, if not the best deal they could. We got what we needed for our family and I don't believe that I "overpaid" at all. It was a good solid buy. I would recommend Jeffrey and the dealership to anyone looking for a car. After the purchase was completed, Jeffrey and the team have been responsive to post sale questions that have come up. The service department has already made contact with us to introduce themselves for when our car needs servicing.

jgoonies

29 de dic. de 2013

My experience was excellent! I've never felt so at ease at any other dealership. Jeffrey was very open and honest, he knew we were a little apprehensive about purchasing a car.....especially me, his easy going manner calmed my nerves. He also kept us informed on every step taking place. His easy going manner made the experience a pleasure.

plindroth

28 de dic. de 2013

Jeff was awesome!! Today I got my new 2014 Kia Sorento. I didn't even expect to buy the car today, but the employees and Jeff were really professional and nice and made me feel really comfortable. It was time to get rid of my 2006 anyway. I recommend this dealership to everyone. All employees were really helpful...but ask for Jeffrey Melick!!

Smite18

23 de dic. de 2013

Went in with a new car from the showroom floor for my original 2011 Soul! model; after 3 years driving and fun dynamics of the 2011 model decided to trade up for a 2014 model of the same. I have to say to my surprise I am and still impressed with the 2014 great improvement win! win! JEFFREY MELICK was great at assisting and handling the whole process from beginning to end. Down to earth, and genuine personality that will get him far!! Keep up the good work Casey and Jeff !!2014 Soul! Black Shadow Owner

CRISTIAN061

23 de dic. de 2013

Just wanted to give a big thanks to Casey kia for the pleasure I endured during my purchase of the AWESOME KIA OPTIMA TURBO!!! Staff and dealership were TOP NOTCH!!!!!! Friendly and humurous staff made the buying process a breeze. Thank you to all the staff at Casey Kia!!! So very pleased and will definately return for any future purchases and will recommend your dealership to any person I can brag to about you!!!! Merry Christmas and have a great holiday.

tuckeraj25

23 de dic. de 2013

I stopped into the Casey Kia dealership to look around and check out some new cars because I was thinking about buying one and the salesman I worked with was extremely helpful and helped me find the perfect car that had every option I wanted. He was very friendly and I actually had a good time while I was car shopping and I didn't feel pressured. They helped me get out of my old car and into my very first brand new car! It was a excellent experience and I would reccomend everyone!

jayla1119

22 de dic. de 2013

I have never had a car buying experience like I had at Casey Kia. We were approached by a sales rep who had a friendly smile, and willing to assist me. To be honest, I did not expect to get such professional treatment! He was very down to earth, great sense of humor and knowledgeable of the Kia product that I was looking to purchase! I was able to pull of the lot with the car of my choice, and not a car that was being forced on me. The entire process took 4 hours, but it was worth it. The day after I got car home, I was trying to open the trunk door, and accidently pulled the hood latch instead. Well, I attempted to close the hood, and even after reading the manual, I still could not close the hood. I did not realize that I had to drop the hood hard enough so that it could close as mentioned in the manual. I decided to call to the dealership, explained my dilemma, and to my surprise the sales rep, Jeff Melick, dropped what he was doing, came to my location and proceeded to show me how simple it was to close the hood. I would highly recommend my friends and family to Casey Kia, preferably Jeff Melick. I am so pleased with my purchase.

afcaptbuck

15 de dic. de 2013

Great experience working with Laura and the rest of them. Friendly, comprehensive description of the available options and possibilities. Would recommend them to anyone. Thanks.

cfrsch

14 de nov. de 2013

We wanted to buy a car, either new or used, with a clear price range in mind. We visited many dealers and among them there was Casey Kia where we finally bought a brand new Kia Rio from them. The salesperson, Laura, was very friendly and helpful from the beginning presenting to us different cars within the price range we had in mind. At the end she managed to lower the price of the car to match the price we had in mind. All the negotiation was very professional and friendly. We are very happy with the our purchase, the dealership and specially with Laura.

beard

14 de nov. de 2013

I called Francine told her my problem, she told me to come in, she checked the van, told me what they thought the problem was. She kept the van, since my husband was sick she sent me home in a van. I had to take him to the hospital with a mimi stroke, she returned my van at the hospital fixed! Have had no problems since, will make the trip from Suffolk to Francine for any work, inspection, etc. from now on. Great people and service! What was wrong with the van was not what the other dealer had said!

ksmack2011

7 de nov. de 2013

My overall experience at Kia was phenomenal. You have the general stigmas of car dealership staff and how they attempt to persuade you aggressively to purchase. I visited the dealership just to "window shop" no real intention to purchase. I pulled up at the dealership and requested my mom jump out the car to check the price on a SUV,... Brandon appeared...and my first thought was "ooh boy, had no interest in speaking with a Rep!" However, through discussion, Brandon was very professional; family oriented and shared the same religious beliefs. He did not push me into anything and I felt very comfortable. Brandon selected not to run my credit until I found something of interest. Brandon was very patient through my indecisiveness and 4+ visits back and forth to the dealership within 2 days. When deciding whether I should settle based on my budget....Brandon suggested that he would like me to be satisfied with my purchase; while maintaining and keeping my budget in mind. I looked and test drove other cars but my heart was still on the very first one that my mom jumped out to obtain price (day 1). Needless to say I am extremely satisfied with my purchase OF THE VERY FIRST SUV that I looked at. Had no interest in the past for Kia's, now I highly recommend! Thanks Brandon and Thanks Kia for my Great Experience and Purchase! Since my purchase (Sept 2013), a co-worker also purchased a Kia (Oct 2013) with Brandon as her Sales Rep.K. Mack

fizhak

31 de oct. de 2013

Great experience. Very direct and honest. Open to my requests and opinions. Found the whole experience to be very satisfying. I came in knowing what I wanted, and got. Would highly recommend this dealership, and Mrs. Fite as well. Thank you.

holly.kurtyka

19 de oct. de 2013

After owning my Honda for eight years, I began thinking long and hard about a newer car. From the moment I first saw the Kia Optima on the road, I knew I wanted to look into one. My fiance and I ventured out to the Kia dealership to take a closer look at the Optima and I am so glad I did. I test drove an Optima the first day but it was a bit out of my price range. Needless to say, I walked away with only frustration because I wasn't able to afford my own taste. Scott Stinebaugh followed up with me a little while later to see if I would be interested in an older Optima. Being only two years old, I agreed to look at it. Scott wanted me to take it home for a test drive and with my busy work schedule, the dealership was very generous in allowing me to keep it for two days instead of one. In returning the car, Scott was there to help me tie up all the loose ends to buying a new (used) car. I didn't have to give the car back because the payments were in my budget and I was proud to leave the dealership that day in my new Kia. This rating was written to assure that this Kia dealership has wonderful customer service, All of the staff were welcoming, including those at the front desk and other sales associates.

compman2112

16 de oct. de 2013

Extra time was spent to make sure I was taken care of, and that I received the best deal possible. Brandon Really worked with me to get me in a car the same day. I came in to look at a Rio. I came out with a great deal and bought my first brand new car. I was extremely satisfied with the service I received and I will be referring Brandon and Casey Kia to my friends and family. Excellent work!!! Thanks again for a quality car!!

dreamm07

15 de oct. de 2013

I walked into the dealership just looking at cars--I wasn't really expecting to be able to walk out with a NEW car. Kellie got me interested in the Casey dealership via email. She was professional and didn't harass me into choosing her, instead, she answered my questions fully and gave me options for what I could purchase. Upon arriving, Scott was so friendly and knowledgeable about the Soul that I barely had to ask any questions. He let me take the car for a test drive and continued to talk about why I wanted a new car, what was wrong with my last car, safety features, gas mileage, as well as prices I was comfortable with, and the warranty that came with Casey vehicles. Scott found my numbers first and was able to put me in a new car even though the payments were not what they typically recommend. Scott was really friendly and fun to talk to and got the car washed and detailed and got someone else to talk to me about DMV work and extra protection plans before I even left. I've bought two other cars before and this was the most pleasant and easiest experience buying a car that I have ever had. I would absolutely recommend the Casey Kia dealership to anyone looking for a new car--even if they haven't thought of a Kia before!

Maxjordan

11 de oct. de 2013

My dealing with Brandon was very pleasant. He was very professional and was very informative of the info about the car. He was very helpful in every way helping me purchasing the car. I highly recommend Mr. Thompson for further recommendations to other people.

franmena

10 de oct. de 2013

I am truly happy with my new kia,thanks to Brandon for his wonderful service that was given to me.He showed me good courtesy in everything he did toward helping me find my vehicle,he was kind,patient and very professional.I would truly recommend him to a friend or family member.Thanks Brandon,and to the casey family for helping me make a great choice on my new kia!

Whitaker56

2 de oct. de 2013

Brandon is a great salesperson. He took the time to work with me to find the right car that will fit into my budget. He was very patient. He allowed me time to think about the purchase before I actually committed. Brandon is also very honest and will try to stay within your budget. I would recommend to anyone who is trying to buy a car,

andlaffey

27 de sep. de 2013

Brandon and Shawn took the time to work with me on a great value for what I was looking for in a new Kia Optima SX. I felt like they had my best interest in mind when informing me of the values of a new Kia Optima. From the start, Brandon greeted me in the parking lot, spent countless hours explaining the process from start to finish, if the option was available I would give him a 10 on the survey above. I will recommend all people I come by that Casey Kia is the best place to buy a new car if what they are looking for is value, customer service, and honest treatment. Shawn worked with me to ensure that I was getting the best financing options available as well as warranties for my brand new 2013 Kia Optima SX. I feel like the money I will be spending every month is worth every penny in customer service, reliability of my new vehicle and the future customer service I will receive from Casey service maintenance in the future. It is a 32 mile drive one way for me to visit Casey and I would do it every time because of the extremely professional and value added customer service I received from Brandon and Shawn, in addition to an excellent product. I want to especially thank them both for all the hard work they put in to make me happy and feel the purchase had more value than cost. If you are in the market for a new Kia, I suggest you see Brandon and Shawn so they can show you what I experienced over the past two days!

carolavant2

19 de sep. de 2013

I felt this young man went above and beyond the call of duty. He was gentle and at ease to talk with. I could tell he was feeling my frustration when the service department was beginning to call me some tension. He's a good reader of personality and pleasant to be around. Thank you Badara! And thank you Kia.

brittneycbea

18 de sep. de 2013

She was a all around great dealer... She stayed as long as we needed her and went above and beyond to get us the car we wanted.

gdean1944

5 de sep. de 2013

Great dealership, great salesman. Badara Sow was courteous, friendly, experienced, knowlegable. Also, the owner, manager, business manager were very, very nice. This is a outstanding dealership, I would recommend it to everyone.

ginajun

4 de sep. de 2013

Will Carter is awesome! He's very friendly, polite, and professional to work with. I felt very welcome at this dealership and I know he tried his hardest to make sure that I had a good experience buying my first car. I would definitely recommend Casey Kia in a heartbeat!

fkwilliams

3 de sep. de 2013

Brandon was the ultimate gentleman. He displayed professionalism in the highest degree. He was not pushy (which I detest). He worked with me for a long time to make sure I selected the right vehicle for me. He actually went the extra mile and had vehicles prepared for me to look at when I got to the dealership. You should be grateful to have him in your company. He is definetely an asset to the Casey company.

soniakostyk

2 de sep. de 2013

Laura Gayle was very helpful. We were in the dealership inquiring about the small SUV for my mother. We were doing this without my mother's knowledge and were covering by asking about vans for me. Laura had to split her time between the two of us. She was able to provide quality information on the Sportage without letting on what the real reason for being there. She was a great sport. We appreciate all her help.

wonderwoman7

1 de sep. de 2013

I was very anxious about getting a new vehicle but I'm glad that I did. And I'm so glad I found Casey Kia! Badara was fantastic. He was friendly, professional, and I trusted him. If one of my friends needed to buy a new or used car, I would send them to Badara.

KathyHiggins

29 de ago. de 2013

I thought my experience was great. Laura was a pleasure to work with. She was friendly, helpful, without being pushy, she made my whole experience wonderful. She was so happy that I got my "Sportage". But everybody was really friendly & was so glad that I got my car; I'm in love with my car :)!! Thank-you Laura and the rest of the team for making my experience great!!

ahmad720

28 de ago. de 2013

I was help as soon as I got out of my car. I was on a very restricted time schedule and Brandon & Rebecca were very great on getting me out before I had to be at work. They both also helped be get the best price for my car.

c2005mt

19 de ago. de 2013

Badara is AMAZING!! I came to the dealership after a horrible life event and Badara was extremely knowledgeable and most of all patient. I am so thankful to have come to this dealership and be serviced by Badara. He really raised the bar for other dealerships. The absolute best! Everyone go see Badara! I brag about him everyday! I love my Kia Sportage. Awesome service!

DeborahMiller99

18 de ago. de 2013

My husband and I knew that we were going to be in the market for a new vehicle so we were running around town doing some comparison shopping between vehicles since it had been some time since our last vehicle purchase. When we came to Casey Kia, it was late and we received a very warm welcome from Laura. She is so very knowledgeable about the Kia vehicles. We told her why we were visiting Casey Kia and what our plans were about buying a vehicle. She showed us the Sorento and we were able to test drive it that night. My husband really liked the look of the Optima, so Laura showed that car to us too. Laura worked with us to ensure that we made the best choice for us. When she was not available to us, she made certain that her other sales associate, Todd, was there to answer questions and help us out. Todd let me take the Optima and Sorento out for test drives even though the weather was rainy and stormy. Laura and Todd were never pushing for us to make a purchase. They know that a big purchase like this needs to be made with lots of thought and consideration. I had wanted a different vehicle color and trim combination than what was available on the lot so Casey Kia found an EX model that they could transfer in; Laura got us into an SX Limited model that was on the lot for almost the same cost as the EX so we decided to purchase the new 2014 Kia Sorento SX Limited and we could not be happier. Laura and Todd stayed with us until nearly 10 pm to let us make our vehicle purchase. It really was a pleasure to work with Laura and Todd and the those we met of the Casey Team, Rebecca and Shawn.

amystricker

14 de ago. de 2013

Mr. Sow was very courteous and very professional. He took the time to listen to me, and understand what I was looking for in a vehicle. He also understood that I wanted the moon and stars, but that financially, I didn't think that I could afford that. Surprisingly though, he was able to get me the moon and stars on my budget. I am extremely happy with my purchase and with my experience at Casey Kia. Thank you Mr. Sow for taking the time to get to know me and my family, and for understanding our needs.

Boots1930

13 de ago. de 2013

Purchasing my Kia at Casey Kia was a great experience. Qasem Qasem was my salesperson. He was very knowledgeable regarding my car, it's features and thorough. He made sure I understood the features and how to use them. I got a great discount & Roberto worked with me on the down payment and financing. Qasem, Roberto and Shawn were very helpful, understanding and passionate. I look forward to a relationship with the dealership. Ruth Tomaseski.

baileylyn

13 de ago. de 2013

My husband and I got to test drive 3 of the Kia models. We had Great assistance by Laura Gayle. We are definitely considering all options she helped present to us. Laura is a real nice and easy personality and made our experience very good.. We will definitely look to Laura when we decide to make our new purchase.

njeffries

9 de ago. de 2013

Laura Gayle was very professional, and knowledgeable of their products. Laura, while helping a trainee, gave with my daughter and I superb service! Although we didn't get the deal of the day, we did receive 100%+ service. I look forward to dealing with Casey Kia, and Laura again when the time is right.

Babykakes

5 de ago. de 2013

The sales person, Badara Sow was excellent. My "GREATS" are for him. Also Shawn was a big help and treated me with much respect. I did have a problem with Roberto not returning my phone calls. Badara went on vacation and asked me to call Roberto. I called him several times and really got a run around from the ladies that answered the phone. I don't think it was their fault and I think they gave him the messages. I don't know if he is the manager or what his position is but a common courtesy is to pick up the phone and return the call. When I called the Ladies said he was either in a meeting or not there. I left several messages and he never responded. The car could have been detailed more inside. I didn't realize until a few days after that the seats and console had not been wiped down.

hambec

22 de jul. de 2013

My experience with Casey Kia and Brandon Thompson was very positive. Brandon was very knowledgeable of the products and services offered by this dealership. His demeanor was very mannerly, and upbeat. Purchasing a new vehicle is a huge decision and not always a pleasant experience, but Brandon made it as pleasant and easy as possible. The dealership was very clean and appealing, and also easy to find. It is in an excellent location. I was introduced to the service manager and also met with the finance manager and they were both very pleasant and their input helped influence my decision to purchase my beautiful, new Kia Optima from Casey Kia.

tdo2813

15 de jul. de 2013

I had a great experience at Casey Kia and Ms. Laura Gayle made that happen! Considering the long day deciding on vehicle she never pushed me into anything or made me come up with a quick decision unlike the first Honda place I went to. Everyone in Casey Kia were great and I am very happy

pandahappy1

10 de jul. de 2013

Good quality,Laura was friendly and helpful. First, I got a great car for a great price. I then saved even more money on rebates I qualified for. Then got a good price on my trade-in. Casey Auto Group was the only dealer that got me in the car I wanted with all the bells and whisles for a great price, saving of $4,500.00. Bay Kia couldn't even match there great price.

amsavage

30 de jun. de 2013

I went to Cassey Kia because they had the color of the Kia I was looking for the Blue Wave. I stayed with Cassey Kia because of how nice everyone was. Brandon was very accommodating and patient with me. They kept me informed with trying to locate the particularly Kia I was looking for. Once the Kia was located the purchasing process was very easy. Brandon is a great member to the Cassey Kia team. I will recommend Cassey Kia.

jwmerriman

30 de jun. de 2013

They were able to work with us on the price of the vehicle and were able to get the car we wanted within our budget! Brandon did a great job and worked hard for us!

Mrpolk6

28 de jun. de 2013

Ken Ashcom was fantastic in all aspects of my experience at Casey Kia. He was knowledgable, professional, patient, and took the time to necessary for me to make an informed decision. I did not purchase on my first visit but Ken maintained a open line of communication with me, even as I researched other brands and visited other dealerships, without applying any pressuring sale tactics. The Sales Team did everything to make this vehicle the smoothest transaction that I have experienced at a Hampton Roads area dealership. Thanks Ken!

gunner49

25 de jun. de 2013

Our vehicle was subject to a recall, however, we had not had an opportunity to get it in for service due to surgery and several other issues. We had not realized the seriousness of the issue until a man advised us while we were driving that we had no brake lights. We were close to the dealership on a Saturday and stopped in to see if we could get any assistance even though we knew the service department was closed. We were met by Ken Ashcome who immediately began assisting in getting the work order written up to get the vehicle inducted and advising that he could call and get us a rental vehicle if we needed it. As luck would have it, Francine Stewart just happened to be there and began looking into one of the dealership's rental cars. She returned shortly with a key and advised that our vehicle would be inducted for recall work on Monday. She told us to keep the rental car as long as we needed it. True to her word, our vehicle was brought in on Monday and she personally oversaw all service required, advising me Monday afternoon that all required work was complete. I have had our vehicle serviced there before and have always been extremely happy. We have remained with this dealership's service department as a result of the original deal and the way we were treated when we bought the vehicle. We have not been disappointed in its service department either. We do know that when we are in the market for a new vehicle, this is where we will be. We would have probably been in for a new vehicle by now, but are still extremely satisfied with the one we bought and are not in a hurry to get rid of it. v/r chuck morris

Meganejefferson

10 de jun. de 2013

Badara is awesome. I wish I knew other people trying to buy a Kia. He was so helpful in finding me the right model Kia Soul at the right price. He always made me feel like he was on my side. He was very friendly and encouraged me to call him any time, even on his cell! I would recommend him to everyone. A true down to earth gentleman.

Cfarm777

10 de jun. de 2013

We stopped into Casey Kia to check on a truck they had out front. I almost didn't because of the Casey name. I am so glad that I did they were so pleasant to work with. They did everything they could to get us into this truck at a payment we could afford. I have never had such a good experience with a dealership as I had with this one. I tell everyone I know what they did for us and send the to this dealer if they are looking for a new or used car or truck. I will never forget William Carter, He was great and I am even thinking about trading my car in soon and will return to him for help with looking and purchasing a new one. Everyone at the dealership was very helpful and pleasant. The finance department work with us as well. I would like to thank all of you that were involved with the purchase of our truck. See you all when it's my turn to get a new car.I would like to say one thing I can't believe the difference between Casey Chevy and Casey Kia, It's like night and day. Thank you Cheryl Farmer.

Shawnap

7 de jun. de 2013

I've bought several cars, and this by far has been the best experience! Carolyn was an amazing, and I love my Kia! Thank you!

constancepayne

3 de jun. de 2013

The friendly atmosphere immediately relaxed me. The manager stopped by to introduce himself, shake my hand to welcome me to their dealership, and he also called me a few days later to follow up and verify that I was happy with my purchase decision. My sales representative, Mr. William Carter Jr. was professional, friendly and knowledgeable. He made my new car purchase experience pleasant, hassel free and comfortable. He took the time to ensure I was happy with the make and model, special features, purchase price and monthly payments. He exceeded my expectations and went over every detail and feature of the vehicle. He programmed the Bluetooth and offered to program the remote to my garage. It was a pleasure working with him.The Finance Department is exceptional. When I had questions after the purchase, I was seen immediately without an appointment and all of my documents were patiently explained to me again. I would recommend Kia of Newport News to everyone. They care about the customer with outstanding customer service, attention to details, friendly atmosphere, knowledgeable staff and safe reliable products. I am proud to be a part of the KIA Family for life.

LadyOO

29 de may. de 2013

Casey Kia is by far the best dealership in Newport News. I currently reside in New York but was in town visiting for Memorial Day. I heard the advertisement on the radio and decided to give them a call. That was maybe one of the best phone calls Ive ever made. I am now an owner of brand new 2013 Kia Rio and is all because Badara. . Badara, is not your typical car salesman. Not only is he funny but he truly cares about his customers. I must say I was quite skeptical of purchasing a car due to all the horror stories I read about other dealerships on dealerrater.com but Casey Kia by far provided exceptional customer service and they truly deserve the 4.8 score . I went in with a mission of purchasing used 2007 Nissan Altima but after learning it was a 5 speed, Badara offered me a better options that provided me more bang for my buck. He was very attentive to my wants and needs of a car. The one thing I appreciate the most is that he did not force nor rush me to make any decisions. Instead he made his mission to ensure that I was comfortable with the financial commitment that comes with financing a car before giving me any paperwork to sign. I have already referred almost all my friends from VA and NY. Badara, thank you for the lovely experience and I will definitely buy another car from you in the near future.

celdel

28 de may. de 2013

The service given was excellent, Ken was exceptional he explained the procedure in detail, the questions we asked we were satisfied with the responses we received, and his guidance given to my daughter was great.The lady Manager greeted us as we came in and the Director of Finance came over to us and then invited us to his office and we were very comfortable. Great Company, excellent service overall.

hturcotte

27 de may. de 2013

When i first arrived at Casey, i truly had my doubts about the quality of car i would find, considering my price range as well as what i was requiring from the car itself. Badara was not only able to help me, but he did so through his hard work and diligence. He ended up finding the exact car i wanted at another dealership and decided to take me there to pick it up. Badara is one xxxx of an employee, and really made a difference in the options i was given at Casey. Not only will i be recommending Casey again, but more specifically Badara and the sales team. Thanks again

rockandme

20 de may. de 2013

On May 10, 2013 I left work in my work cloths and I stopped at 3 different car dealerships and no one came to offer me help however when I arrived at Casey KIA in Newport News Carolyn Fite greeted me and asked how could she help me. I told her I was looking for a convertible, she took me inside and we looked on line and found my dream car. We test drove it and Carolyn told me about the car. She did not lie to me, she was polite, knew the vehicle, and she did not talk the typical car sales stuff. I work at the shipyard in Newport News and I suppose the way I was dressed the other car dealers did not like but Carolyn did not seem to be concern. On May 10, 2013 I drove off the Casey KIA car lot with my dream car thanks to Carolyn Fite.

mgkhnds

17 de may. de 2013

My overall experience with this dealer was good, very helpful and informative. I am waiting now to see if their followup will be as attentive as their sales.

casaloco

15 de may. de 2013

We already love the service department (customer for over 5 years) so it was common sense for us to purchase our next car from this dealership. We dropped our Sorento off for service after work and purchased an Optima all before dinner time!Carolyn took us for a test drive and went over the details of the car. Her knowledge of the car (on a 2011 model in 2013, impressive) and no-nonsense approach sold us.Above and beyond customer service...From a family who wants and appreciates a consistent level of service walking in the front door and driving out the back bay...you are our neighborhood dealership. Thank you all!

dallasj03

8 de may. de 2013

Scott and Rebecca were extremely helpful and professional throughout the entire process. They worked with us and not against us to come home with a new car. They are a great team, I would recommend them to everyone.

joypjackson

26 de abr. de 2013

assisted me with airbag recall even when my car wasn't specifically listed because it had recall issues and did it all with a smile

midorijackson4

23 de abr. de 2013

I was looking to buy a car. I graduated college in 2010 sitting on a bulk sum of student loans. Maybe 5 or more dealerships told me no didn't ask questions didn't give me options did nothing but sent me on my way with a credit report. I went to Casey Kia spoke with Carolyn Fite she understood my needs and concerns and got with me right away. The problem wasn't the right choice of car but more so my credit. Carolyn was always on top of everything if not steps ahead. I contacted this one place in which I believed would provide me with a loan for the Forte gave her all their information and within 30mins she called me back telling me they were trying to scam me made me believe they would help me get a car from her get me into coming in their office and buy a car from their lot. She did research, spoke with people, educated me, she kept me updated with status's, returned my phone calls within an hour, listened and brought me the best options. Her team was awesome with working within my means telling me benefits and finding insurance anything you could ask for they provided. WITH A WARM HEART & SMILE.I will recommend her service to any and everyone I hear is looking to buy a car!!! By far the best!! GO ASK FOR CAROLYN! Above and beyond service.

amystricker

8 de abr. de 2013

My family stopped by Casey Kia on April 5, 2013. I was impressed with the cleanliness of the showroom and the overall appearance of the dealership. The staff was friendly, and the salesman, Rob Harper, was not hovering around us, but rather talking with us like a friend. He took the time to understand the type of car we were looking for, and listened to our concerns and wants. He then said, "Based on what you have told me, this is what I recommend." To me, that was priceless. He truly listened to us. Rob took the time to show us the ins and outs of the vehicle, knowing that we were not buying yet. He also took the time to show us the Service Center and introduce us to the rest of the Casey Kia team. Again, knowing that we weren't buying yet. This wasn't to pressure us in to a decision, but rather help us to feel more comfortable when the time was right. I have to say that this is the warmest welcome we have ever received at a dealership, and the funny thing is, we didn't even buy the car yet. We were not made to feel this welcome when we actually walked into a dealer and bought two cars at once before. I was very impressed with Rob, and Casey Kia overall. We will be back to buy the Kia Sportage when the time is right.

sandre17

5 de abr. de 2013

From my first email with Ken, he has been very helpful in selecting my new car. Laura was able to assist and provided a lot of great information on the car and answered many questions I had. She even took me for a drive so I could get the 'passenger experience.' I am thankful for both of them and their hospitality toward my 9-month old and my husband. I will definitely service my car through them and continue to shop with them.

Kayla.emile

29 de mar. de 2013

Brandon was a pleasure to work with. He was extremely personable. He was able to work with me and my needs. Brandon is one that I would definitely recommend to friends and family if they want a pleasurable car shopping experience.

littleflower4

27 de mar. de 2013

Over all experience "great". Carolyn Fite is a great sales person. Extremely personable, knowledgable/informative of the car and it's features, easy to work with and extremely helpful in all areas. Pam Lawrence pitched in and helped us when Carolyn was busy with other customers. The finance officer was also easy to work with. Every one was very pleasant, patient and helpful. We definitely would recommend Casey's for a new car. Hopefully Carolyn will be available to help you.Pat Skinner

sserafini

27 de mar. de 2013

Ken was by far a patient and informative gentlemen. He walked us through the entire process with ease and we felt sure we were getting a great deal when buying my used Dodge Caravan. This is the 2nd used vehicle I have bought through this dealership and I would do it again in a heartbeat. I would recommend Ken to anyone who is weary of buying another vehicle because he explained everything to us in laymen terms, was patient with every question we had and was willing to work with us in every aspect of our transaction. The Floor Manager was wonderful, the Financing Officer was awesome and between the three I could not have had a better experience.

lwray22

25 de mar. de 2013

I purchased a used 2011 Kia Sorrento from another dealership and it is still under the 60, 000 mile warranty. Casey isthe only Kia dealership in my area, so when my breaks started acting up I took it there.I have had two interactions at that dealership, neither worth bragging about. The first time, I was talking to the service rep and let him know my infant daughter was asleep in the back of the vehicle and to let me know when to take her out. There were other cars in front of mine, so when he said he was going to test my brakes (to see that you can push the pedal to the floor) I figured he was going to sit in my car and press the brake to thefloor. Instead he drove around the other cars in the garage and took my car off the lot with my daughter still in the car. I tried chasing after the car and waving him down but he was too fast.Then when he finally got back, the best the general manager could tell me was they were getting iPads for the Waiting area. On the second visit, they asked what time i wanted to bring my car in for the followup and I asked for the earliest appointment. They said that was at 7 am, and I got there, was told a mechanic doesnt come in till 730 at the earliest andthat they stilstill had to finish from the day before . They didn't start my car until 815 and I was there until almost 11. With both times, I was told that my brakes are just fine, but no one should be able to push the brake pedal to the ground when stopped at a light.This is by far the worst experience I've ever had with a dealership and i would have never purchased a Kia had i know this would be the situation!!

doggienurse12

24 de mar. de 2013

I came in to Casey Kia after having my Sedona involved in an fairly severe accident. Knowing how extensive the damage was to my Sedona I was never going to be comfortable driving it again. Not knowing whether the insurance company was going to total the van or repair it yet I wanted to look for a Sorento to replace my van. The staff at Casey understanding the problem, was willing to make a deal regardless of what the insurance company did. They would take the insurance check if the van was totaled or if it was repaired, they would guarantee me a trade in price so I could drive away in my new car today. All of the staff who helped me were wonderful, caring, understanding and went above and beyond to help me. I loved my 2005 Sedona and drove it off the lot with 22 miles on it 8 years ago and am sad to part with it, but I walked away from a terrible accident with only a few scratches so I hope my new Sorento will be just as good to me as my van was. Thank you for everything!!!!

bthurman327

20 de mar. de 2013

I went in for a oil change on a service plan I'd purchased when I started the lease on my Kia Soul. Unbeknownst to Casey Auto Group, I'd had a terrible experience with another Kia dealership a year ago. It turned out that when I purchased the service plan, the jerk who sold it to me pocketed the money and then never signed me up for the service plan. Worse, when I learned of this, it took two weeks of screaming, raving madness to convince the people at the other Kia dealership that I'd been wronged, and it involved threats of litigation, profanity, and intense arguments. It was, by far, the worst encounter with any organization I'd ever had, and I am an AT&T customer, so that's a profound statement. So when I went into Casey Kia, I was probably what I would call a "Problem Customer." Viewing all Kia Dealerships as an evil, incompetent, nightmare, I was tense from the moment I walked in the door. Service Adviser Christine Allen was kind and polite, and put me at ease... until something went wrong. It turned out my service plan had been erroneously cancelled, and I was going to be charged the $45 for the oil change. While that may not seem like much, I immediately had flashbacks of my previous encounters, and was furious that I'd been wronged once again. At this point, I was irrationally enraged, and ready to begin screaming, cursing, flailing my arms and generally behaving like a psychopath until burly mechanics were forced to toss me out of the garage. I approached Christine, who did what so few people in customer service fields can: she listened. She acknowledged I had been wronged and sympathized. She began to helpfully try to solve the problem. She went above and beyond, looking up numbers and expertly navigating through the dense maze of Kia's corporate structure, trying to find out what had happened. She was willing to get on a three-way phone call with me and the other Kia dealership, and helped me to find the problem. I then went out into the parking lot and shouted a bit at the people who had messed up, but I no longer associated them with Casey Kia. By her professional demeanor and competence, she'd in one fell swoop turned my opinion of Kia Dealerships around. Walking back in, I handed her the phone and she quickly set right what had been wrong, reinstating my plan. My car had already been serviced by this point, and I was free to go. So not only did Christine provide excellent customer service, she did so in every customer service professional's worst nightmare: an irrational customer enraged by something the agent had no control over. So thanks a lot to Christine Allen, for her patience and professionalism. I would definitely go to Casey Kia again.

mvbasye

20 de mar. de 2013

Our experience at Casey Kia was very nice. Our salesman, Brandon was very polite and a real people person. I will recommend him and Casey Kia to all my friends or to anyone looking for a nice car.

trupurr

17 de mar. de 2013

Ken was prepared to meet with us after a phone call about a vehicle. He answered all our questions and, after consulting with Charlie, was able to provide us with an acceptable deal. They were able to handle everything immediately so we could leave right away with our new vehicle.

dlphillips

15 de mar. de 2013

Carolyn Fite was not only professional but she made buying a new Kia a great experience. She listened to what I wanted and then went to work to make it happen. She was very very nice and she made buying a new Kia very easy without pressure. I have recommended both the dealership to others as well as her specificily. Great experience!!

gunzfcc

11 de mar. de 2013

Carolyn Fite went above and beyond to ensure our experience was nothing short of fantastic. Her no-nonsense approach made our leasing of 2 Kia's easy and with no hassle. We live 50 miles from Casey Kia and they did everything in their power to make sure we didn't have to make multiple trips. THank you Casy Kia and Carolyn, we will be recommending you to our friends and buying/leasing from you in the future.

CMRICH35

6 de mar. de 2013

As soon as I entered the lot I felt welcomed. I was greeted by sales lady Carolyn Fite. Ms. Fite was quite knowledgeable of Kias product and had excellent customer service skills. Not once throughout the entire process did I feel rushed or pressured to make a purchase. The last time I purchased a car was 11 years ago; I was really dreading the process. Shaun Porter and Sales manager Charlie Wood also assisted with my wonderful experience. Mr. Wood offered me a great price on my trade in. He seemed to genuinely care that I was not only happy with my purchase but with the overall experience. I ended up with a 2013 Kia Soul. I absolutely love it! I would absolutely recommend this dealership to others.

megs4783

4 de mar. de 2013

We have had horrible experiences with other Casey dealerships in the past and were very apprehensive about visiting Casey Kia. When we first arrived, your dealership was closed but Carolyn was eager to approach us and give us great info, despite the fact she was off the clock. Because of her, we decided to go back the next day and give her business. Everyone at Casey Kia was so nice and helpful. Carolyn definitely went above and beyond for me personally, as I was experiencing major back problems, and that alone made my husband and I feel at ease. We gave all fives on this rating because giving anything lower would not be acceptable to us. Thank you so much for everything!

Butch3

1 de mar. de 2013

I purchased a new KIA (2013) Sorento LX from this dealership which was outstanding in all aspects. My salesperson was Carolyn Fite and in all of my 78yrs this has been the most pleasant and rewarding (Automobile) business dealing that have experience. Ms Fite knew her product and was able to answer all the questions (and there were many) that I asked and if necessary backed her answers up with hard copy.She has world of knowledge and experience and has an outstanding ability dealing with people. I enjoyed all aspects of my car buying experience with Ms Fite and with the personnel of the new car department. Lest I forget, the price of my new Kia and my trade-in was quite satisfactory.

Tom66

1 de mar. de 2013

Dealing with car salemen is not one of my most favorite activities, but Ken A. made this process almost painless. He was very patient as my wife and I decided exactly what we wanted. He as was able to find the exact vehicle we wanted (2014 Sorento EX) with the touring package. The dealership was clean and all were very friendly. I would recommend this dealship and salesperson to all who ask.

ayoung23072

23 de feb. de 2013

We are the new proud owners of a KIA Soul ! and we couldn't be happier. We did our homework online and went in with an idea of what features and price point we wanted. Casey met all our expectations and then some. Douglas was a sweetheart. Every person we met at Casey went out of their way to be helpful and friendly. One staff member even came in on his day off just to do our paperwork.Great experience, great deal and a cool car too! I know we will be back for our next vehicle and sending folks to see Doug!

SarahLevow

20 de feb. de 2013

Scott was great to deal with. He made the experience very personable and was completely honest. The rest of the staff was very thankful for my purchase and consistently verbalized their appreciation. I would have liked for them to come down on the price a bit, and they were very rigid with their prices, so this is not the place to go to haggle a deal. Overall, however, if you're looking for good quality and friendliness, it was a good experience. Once I decided on the purchase, Scott walked me through all of the features on my car. By the time I drove away from the dealership, I felt comfortable maintaining and using my car.

wjgeib

17 de feb. de 2013

Our experience purchasing our new Kia Optima at Casey KIa was excellent. Doug Johnson and Pam Lawrence introduced us to the features of the Optima and the options available. They worked with us and Charlie Wood to get a fair price for the car. With Manager Steve Sparkman's leadership, they worked hard with Shirley, the Kia factory rep, to fast-track the manufacture and delivery of the car. Shirley was the hero that helped pull it all off. Twice she called to update us on the progress. Trading favors, she got the car that met our specific requirements. Delivery was perfect. The features and the accessories (some extras included by the dealer to insure complete satisfaction) were all ready when we arrive to take delivery. Again Doug waked us through all of the features to be sure we understood the operation of the car. Shawn Porter finished off the paperwork and we were on our way proudly driving our new Remington Red Optima. Andy Burton in the parts department ordered a touch-up pencil which is to be available when we return for the 30 day check-up. You can see why we rated this dealer so highly. Everyone was friendly and did a great job in servicing our needs.* I do not agree to the Indemnification Clause in the terms section, as this is a true and positive review of my experience purchasing a car from Casey Kia. No harm is caused or intended by my action as I was encouraged to write a review by the dealer through the inclusion of the DealerRater card in my purchase papers.

hnking1

16 de feb. de 2013

I walk into Casey Kia with no intentions of buying a new car today, just to get a little information on the New 2013 Kia Optima. Todd in Sales greeted me with a warm friendly welcome and took his time to answer all my questions and educate me on Kia's. After a test drive I was sold. It was a relief to find a great sales man who was patient and not once pushy. Todd and the Team made my car buying experience easy and not an all day process. I GOT EVERYTHING I wanted for a GREAT PRICE.. The Team made me feel like family........They even help me get my old car home. Sincerely, the Proud New Owner of a 2013 Kia Optima. HK

mark197238

16 de feb. de 2013

From the moment my wife and I drove into the car lot we were greeted with a kind smile and hello. Scott was very professional and personable with us. He was very knowlegeable with all of their inventory. He aslo was able to break down all of the vehicles in it's simpleless from. We will be returning to see Scott in the very near future.

robnteresa

14 de feb. de 2013

My husband and I purchased a 2008 Ford Focus from Carolyn not only for the quality of the vehicle but her sincerity and very personable. She was not pushy like previous sales reps we meet at other dealerships. Carolyn Fite is an asset to Casey KIA and should we or our friends and family require any form of vehicle in the future you can rest assured it will be sold to us by only Carolyn Fite. Kudos to Casey KIA for an amazing sales rep for your company, one of the things that impressed me personally is she listened to our needs and fully understood our situation. The reason why Ms. Fite received such a high rating is she loves what she does and is passionate about helping people find their car.

ginarain

11 de feb. de 2013

My recent experience at Casey Kia was wonderful, much to the credit of the Sales Consultant - Robert Harper.I arrived on a very cold and windy day with my teenage son who uses a wheelchair, with hopes of finding a safe and accessible vehicle for him. Mr. Harper was so very patient to show us many, many vehicles - as we tested space and ease of loading my son's wheelchair in each one. He was very knowledgeable of features of each of the vehicles we were interested in. He stood in the cold without complaint or seeming concern, but continued to conduct himself with the utmost professionalism while still making us feel at ease. Once we finally found a vehicle which might fit our special needs, Mr. Harper, at my request, drove my teenage son and I around the test drive route. During our ride Mr. Harper took the time to talk to my son, to ask him what he was interested in and really personally connect with him. My son was impressed with him, which speaks volumes for Mr. Harper, as my son is a tough critic! I purchased the vehicle. I know if I had not had such a positive experience with the first person who made contact with me I would not have continued to look around the lot, which would have resulted in me taking my business elsewhere. I don't know how long Mr. Harper has been an employee at Casey Kia, but Mr. Casey and his ideals and standards were very well represented through Mr. Harper's kindness, professionalism, courtesy, patience and thoroughness to meet our needs. With sales consultants such as this - Kia, and Casey Auto Group will continue to represent outstanding customer service and satisfaction throughout the area. Whenever the time may rise that I am in need of a vehicle, I will return to Casey Kia, and I will definitely be requesting Mr. Robert Harper as a sales consultant.Thank you so much!

HarvWill

11 de feb. de 2013

Ms. Fite was friendly and very helpful as we asked questions about the purchase, and dealt clearly and honestly with the details of trade-in, purchase price, terms, and additional items such as extended warranty and service schedules.

BHBanton

8 de feb. de 2013

As the new owners of a KIA, I would like to take a few minutes and tell what a GREAT salesperson you have in CAROLYN FITE. Carolyn was the first person to greet us when we drove on the KIA lot, on Saturday, February 2. Her main goal seemed to be to show us whatever we wanted to see and at no time did she try to steer us in another direction....Carolyn was very professional at all time and went out of her way to make sure we were comfortable and did not lack for anything.We informed her that we were "looking only" and had other places we wanted to go to see other makes of cars in the SUV family. She never once tried to talk us out of going somewhere else, she just wanted us to have all the facts about the KIA before we left your lot. Upon giving us the facts, which included the price we would pay and the benefits from buying a KIA, we immediately made up our mind to stay right there andbuy from her. YOU HAVE A TOP NOTCH SALESPERSON IN CAROLYN. DON'T LET HER GET AWAY!Mr. & Mrs. Clyde S. Banton

erkhand

4 de feb. de 2013

Very professonal and knowledgeable staff. We knew we wanted a Kia because of the quality of vehicle and of course the warrenty. We were given several great options and decided to go with the Sedoma. Robert was assisted us from the minute we arrived to the time we transfered our things from the vehicle we traded to our new vehicle. I would recommend this dealership to anybody who in search of a new or used vehicle.

amatty1996

3 de feb. de 2013

Returning from overseas I had been researching my new KIA for over four months and could not wait to get my hands on a 2013 Optima. Settling in Chesapeake I dealt with two dealerships on the Southside for the convenience, only to make the drive north to Newport News. From the start Casey Kia paid attention to all of my requests and had the best selection in all of Hampton Roads to choose from. Pam Lawrence made the purchase of my new car exactly what it needed to be. Do your homework, have a price in mind, and go see the folks at Casey Kia (especially Pam). They will make it as easy as you want it to be. Oh yeah, they have an excellent full service maintenance crew on site as well. I was able to take my 2006 KIA Sedona in for service after it had been in storage for three years. Francine took good care of my van and I will definitely make the drive to the Northside to maintain my two Kia's. Thanks to the whole crew at Casey Kia for an outstanding experience.

hocky2u

3 de feb. de 2013

Very friendly and profesional. Would reccomend them to anyone. A great experieance. Get things done in a timely maner. Check them out for your next new or used car or truck.

robzhang

3 de feb. de 2013

This is my 2nd purchase from this dealer and Pam. I drove a long way just to do mu business here. Pam will bend over backwards for you and get you exactly what you want. You will feel like your dealing with a friend and not a dealer, I can not recommend Pam enough and the staff at Casey Kia. I am a very experienced car shopper and I know what I am talking about. You want the best deal, then this is the place.

ZipperFan

2 de feb. de 2013

Very satisfied with the buying experience. Friendly and no pressure. Feel I was treated fairly. Was glad having two different salesmen (due to times I arrived over a period of several visits) was not a problem. When I first saw the $1200 "Market Adjustment" price added to the car price window sticker, I was quite turned off. Had that been a serious item, I would not have gone further with the dealership.

brian.hawks.16

1 de feb. de 2013

this is the most amazing dealership ever. great salesperson that helped me the whole step of the way and got me the car i will cherish for the rest of my life. dont go anywhere else for a vehicle. robert harper you rock and so does everyone else there that helped me get my 13 optima sx in my favorite blue color and the deal of a lifetime. best dealership around point blank. thank you all so much.

mandacass

30 de ene. de 2013

I cant put into words how great my experience was. Frankly, it was more like hanging out with friends then it was buying a car for the first time. Right when I walked in I was greeted with a huge smile from Mrs. Pam. She dropped what she was doing, jumped up and made me feel welcomed the second I walked in. She made this experience very easy for me. It was my first time buying a car and I had a lot of questions! She was quick with the answers and ready to add more information than I had expected to receive. I told her from the beginning that this was all new to me and I wasnt sure if I wanted to even buy anything today I was just curious about a car I saw online. While on the test drive she made it feel like I was riding around with a gal pal, not a sales rep pushing a sale. Not for one second did I feel like I was just money to anyone here. That was my concern about feeling like a person not just a couple dollar signs. After the test drive we returned to the store and again I asked a bunch of questions, she had patience and was super bubbly the whole time! I enjoyed getting to know her so when I return I wouldnt feel like I didnt know someone there already. And not only did Pam go far more than I thought anyone at a car dealership would go, everyone made me feel at home! Roberto and Charlie also helped out a lot! They definitely kept me laughing the whole time! Pam was going back and forth to make sure I got a great deal and that all my 100 questions were answered. Before I knew it I was leaving with the cutest car I could have found and I was more excited about getting to know the staff more then I was about leaving with a new car. Shawn, the finance man, was graciously patient with me and my no-knowledge of all that buying a car was like. He went above and beyond my expectations of what I was getting myself into, signing papers that I had no clue what they were, he explained in great detail what everything was! After spending much time with everyone and really feeling like I'm now part of the Kia family I would recommend buying a car from them (especially Pam, SHES THE BEST!!). I actually cant wait to make up some excuse to visit them again! :) Thanks you guys!!

fdburton

29 de ene. de 2013

car was a nice looking vehicle, the price was right & my wife love it. we took the car for a test drive & it handle good.eveybody at the dealership was very nice.

Fishheadgun

24 de ene. de 2013

Absolutely an awesome experience. I would highly recommend Casey Kia to anyone. Everyone who works there is truly professional and courteous and seemed to genuinely care about our customer satisfaction.

errolbrown

20 de ene. de 2013

Great service and amazing people from the time I walked thru the door until I drove off the lot in my brand new Sorento and after!

jsj9464

12 de ene. de 2013

I went to the dealership with an attitude. I knew the MSRP of the vehicle I wanted and I knew the dealer invoice for the vehicle and options. The Sales Consultant and manager dealt with me in an honest and forthright manner. Without trying to strongarm me they worked with me in a reasonable way and bent over backward to convince me they wanted my business, but if they could not make "some" profit they would not be a business for long. They did not have the exact vehicle that I wanted (color, trim and options) but promised to find it for me and have it ready for me to take delivery within a few days. I asked them detailed questions regarding the warranty, maintenance schedule and how they would take care of the vehicle during the warranty period. All answers were prompt, believable and, I was convinced, honest. My business with other car dealers over the years did not always give me confidence of their trustworthiness. At Casey Kia I got the car exactly as I wanted it, delivered on time, and at a reasonable price. I feel that I also made a couple of friends. I look forward to returning to Casey Kia for required maintenance and feel certain that I will continue to be treated fairly. Best of all, I really like my new car.

dafburg

6 de ene. de 2013

I was referred to Roberto Dial by my friend Neykia. I, inadvertently, went to the incorrect dealership searching for Roberto. The salesman, at the opposing dealership, attempted to sell me a vehicle, as opposed to directing me to the correct dealership. My experience at that particular dealership was horrible. I was made to feel less than a "tax paying law abiding" citizen. I left there feeling belittled and disappointed. Once I arrived at the "correct" Casey dealership, my energy was "rejuvenated! I met Roberto, who was a "Godsend." His reception was warm, pleasant, and professional. He introduced me to Pam Lawrence. My introduction to her, sealed the deal. Initially, Pam was met with severe hesitation, because of my "previous" experience at the "other" dealership. Pam relaxed my fears of rejection, due to "less than perfect credit scores, with a calm cool explanation on how the financing would work. I did not like the PT cruiser at first sight. But, once I test drove it, upon Pam's recommendation, I knew that the 2008 PT Cruiser was the vehicle for me. DEAL...!!! *smile* Roberto and Pam made this experience delightful. I never felt judged. I just felt like they sold me the vehicle that was right for me and my budget. Thank you guys for a job well done...

stashie09

14 de dic. de 2012

My boyfriend and I recently bought a new Kia. We originally walked on the lot looking for a used because we didn't think a new car would be within our budget. Brandon was assigned to help us, and he was nothing but helpful to us. He was so very kind, and was persistent in finding the right car for us. I'm so glad I came to Casey Kia because it was the most stress free car buying experience i've encountered. After picking out my vehicle, financing got our payments and interest rate lower than what we had originally expected, which is ALWAYS a good thing. I got a follow up call on how my car was doing and how much I loved it. Overall, my time was well spent and I couldn't be happier. Thank you Brandon for such a nice experience, you are a great salesman without being pushy. And thank you Casey Kia for such a pleasant time.

jamesandjasmine

28 de nov. de 2012

We attempted to purchase a new vehicle from Casey Kia and it was hands down the worst experience of our lives. The sales consultant was new but he was the only thing that made it tolerable. We were immediately put into a vehicle "outside of our price range" but we purchased it, signed the paperwork, were congratulated and sent on our way. We had the car through the weekend and upon dropping off our check for the deposit on Monday learned that we weren't able to take our new car home unless we gave them another $2k-3k or they were happy to stick us in something...way lacking in comparison. Felt a little like bait and switch if you ask me but either way we were incredibly disappointed. To make matters worse, the sales manager felt very snake-like in the detached and unsympathetic way he dealt with us. We told them to keep both vehicles and went to another Kia dealer in the area where they took us behind the desk to *show* us the only reason we weren't "qualified" was because they wouldn't be making enough commission on the deal. We ended up qualifying and taking home a vehicle that cost more than the amount Casey Kia said we could qualify for. The whole thing was shady and we are both thrilled to know we didn't give Casey Kia a dime of our money!

rwtiedemann

27 de nov. de 2012

This is my 3rd Kia and 2nd Sorento. Casey KIA was by far the best Kia dealership I have ever had the pleasure of dealing with. My sales representative Pam was awesome, and so were all the other employees. I got an outstanding deal and hassle free paperwork and trade in. I am a very experienced car buyer and if you need a car, THIS is the place to come to.

drgnflylady22

26 de nov. de 2012

My experience with Casey Kia and Kellie Johansen was great thru the whole process. Everyone at Casey Kia made me feel very welcomed. Kellie was very helpful in answering all my questions and navigating me thru the process of buying a new vehicle. Totally enjoyed the experience and all involved with the purchase of my vehicle were extremely helpful and knowledgable. I love my new Kia and the purchasing experience!:)

madder68

24 de nov. de 2012

I came in to look at trading in a 2005 Kia Sorento towards a used vehicle they had just got in. Pam took me to look at it, and I saw it wasn't what I wanted. She took me inside to see a new Sportage they had in the showroom. I was interested in the new Sorento, so we took that for a test drive. The price wasn't what I could afford, so I decided to go for the Sportage. Pam worked with me and found the exact style and color I wanted. After I got my finances straight, I was happy with my purchase. Thank you, Pam. I will definitely recommend you as a dealer when I talk to someone about purchasing a Kia.

carii_b

23 de nov. de 2012

I had a great experience working with the folks at Casey Kia. Carolyn Fite helped me a great deal but her name is not listed on the empolyee list so please make sure she gets credit for this. She was very friendly and honest with me. I will recommend you guys to friends for sure.Thank yuo Casey Kia Team!

jnmims

21 de nov. de 2012

I dealt with pam lawrence as far as trying to find a used vehicle. After telling her I couldn't afford the vehicle, she proceeded to have an attitude with me,then tried to make me feel guilty when someone else drive away with it. I feel that if I can't afford it,don't try to make me feel guilty about it. I definetly will not come back.

TonyOcean

17 de nov. de 2012

Kellie Johansen was my sales representative and she was very professional and took plenty of time with me. She is a very knowledgeable and helpful person. I had no credit, AT ALL, but I have a good job and she was able to make it happen. I would highly recomment Casey Kia, Kellie and the entire staff there. Plus I LOVE my new Kia!

national12

16 de nov. de 2012

Pam Lawrence is an exceptional sales person. I was sent to her by one of my church members. I called and informed her of what I looking for as well as the price range that I wanted to be in. My husband and I went into the show room to meet Pam in person. She took me straight to the vehicle that I purchase and we went for a test drive. We fell in love with the car. Pam was so confident that I was going to buy the car, she allowed me to take the car home and bring it back the next day. My husband had to leave to go to work, which left me "stranded". So I drove myself home. Upon our return to the show room, Pam had already worked out the price and had me ready to sign the paperwork without having to wait hours. This employee should be recognized and applauded for her outstanding work ethics.

ccarr206

10 de nov. de 2012

Everything was exceptional. Kellie was an outstanding salesperson. Roberto was totally awesome! Came in for service on my car and ended up getting up a great deal on a new one!

robmicheal

9 de nov. de 2012

I had been going through the fire until I met a true professional and kind hearted person. Pam Lawrence helped me get a car when I thought I would never be able to. I had a broken down car with a mountain of payments left and negative equity, on top of that my credit was poor. I was worried I'd be without a car for a while but Pam worked with me and really took in what I was going through. I had that feeling, you know that feeling when you can sense this person genuinely cares and isn't just trying to lead you on. Pam worked with me for a few trying to figure things out but she didn't just leave me to the side after knowing my situation. She worked tirelessly to help me and I appreciate that dearly. I was able to trade in that junk car I had and get a 2013 Optima within my range. It feels good to leave a car-lot feeling good about your decision and not second guessing yourself. The staff's service at Casey Kia is immaculate, TOP NOTCH. Thank You Pam Lawrence!!!

keldud7483

7 de nov. de 2012

Pure Awesomeness from Pam Lawrence- She put in 110% effort to put me a car that was just what I needed.She told me to TRUST her, and she made it happen, She made everything quick and painless, alongside Roberto Dial, who made the financing with the bank a breeze, and Charlie Wood who made the paperwork super fast and easy :) I would definitely recommend them to anyone looking to buy a Kia. All three of them are Awesome and make a great team! Thanks to them I am driving an awesome vehicle. Definitely Definitely HIGHLY RECOMMEND YOU STICK WITH THEM TO MAKE BUYING A BRAND NEW VEHICLE PRETTY MUCH EFFORTLESS. ALL THREE WERE A JOY TO WORK WITH :)))) THANK YOU GUYS FOR GOING ABOVE AND BEYOND!!!

gigibott

5 de nov. de 2012

We found Casey Kia when we were looking for a used car. We stumbled upon Brandon, and he assisted my husband and I with test driving multiple used cars from multiple Casey car lots. In the end, we found the perfect used car for us, a Mini Cooper Convertible. Brandon was patient, polite, and extremely knowledgeable, which is the perfect combination of attributes for a successful salesman. He was extraordinary with us. Then Charlie helped us with our financing and warranty options, and his humor is by far his best attribute. Charlie was extremely helpful in every sense of the word. Then, lastly, we dealt with Francine and the service department when we needed to follow up with Casey Kia on some issues with our Mini. Francine has been great with coordinating services between Kia and the BMW facility. All in all, Casey Kia has been over and above the best dealership we have ever dealt with, and we could not be more pleased. In fact, we are now test driving another vehicle now, and deciding on what vehicle is best for our family. We would not consider going to another dealership. We love Casey Kia.

toys

3 de nov. de 2012

Dear All; As a consumer I highly recommed Mr.Ken Ashcom at Casey Kia in Newport News,va,because he is well organized with special skills and interests reguarding his customers. Ken is very professional and efficient in his approach to his customers and Ken is the ideal person to take care of your auto needs. Ken will also help you on any budget you may have and I thank him for seeing that I get the car of my dreams.Ken is very compassionate and what you may think is impossible Ken will make it possible at casey kia dealers.

Kaecii

3 de nov. de 2012

I went to Casey Kia not knowing if I would be able to get a new car because of my worthless car that still had a loan. After a test drive and working of numbers, I was able to get a great vehicle and get out of my trade in car. Thanks Mike for all of your help!

brownsugar791

31 de oct. de 2012

I was actually referred to Casey by a collegue of mine. They told me specifically who to work with and their reference did not fail me. Everyone here was great!!! Brandon Thompson was able to help me find the perfect car. He is very personable and one of the nicest care dealers I have ever met. Brandon made sure that my monthly payments were something that I could afford; he even factored in my insurance rates and GAP payments. The General Manager Roberto Dial helped Brandon help me when I ran into a minor setback financially but between the two of them they worked hard to make sure I got the vehicle I wanted at the price I not only could afford but felt comfortable with. Roberto Dial helped negotiate with the credit union to get my interest rate lower. On a Friday night, Brandon, Roberto, and the lot attendant Jermany stayed almost two hours after closing time to make sure I felt comfortable with my purchase and even let me drive the car for the weekend before I made the decision of purchasing the vehicle. The finance guy Charlie Wood has a beautiful spirit. He had me laughing and smiling from ear to ear from the moment I met him. He explained everything to me in detail and in a way so that I could fully understand. Jermany Everett the lot attendant made sure everything in the car was top notch prior to me driving off the lot. He made sure I didn't have to worry about gas, or the detailing of my vehicle. I would . . . correction; I will go back to Casey the next time I need to purchase a car. I am currently encouraging my mother to go there this weekend and work with these guys. They are AMAZING!!!! They took care of me as if I were a family member or close friend. They are genuinely sincere and concerned for individuals well-being. I appreciate all that they have done and I would be more than willing to purchase another car from these gentlemen.

Branden11987

31 de oct. de 2012

Working with Casey Kia was an overall fantastic experience. We were able to drive away with a price and payment both parties could agree on. After buying my Sportage, my wife was given a fair trade for her Town and Country and drove same day with a Kia Forte. We dealt with Ken A. both times. Great sales Reps, great service and an overall friendly and easy to work with dealer. I would recommend the Casey family to anyone who wants a better than just satisfactory experience!Branden S.

cmiles367

23 de oct. de 2012

On 10/22/12 I went to the dealership to get a second key for my Kia Rio...being kind of in the market for a new car to replace my Ford Expedition...my wife stumbled upon the Kia Sorento. This is when Pam saw us and explained everything about the Sorento. Her knowledge of the vehicle and ability to work with me as far as the bottom line is concerned was awesome. Her knowledge of Certified Pre-Owned cars and the Kia Warranty was fantastic + the history of the vehicle pretty much sold me and my wife before walking into the dealership! She was by far the best car sales person I have ever purchased a car from and will most likely (if I'm in the market for a Kia again) be a repeat customer.

jdiesman

22 de oct. de 2012

I abhor car dealerships, so it is especially surprising to me that I am taking the time to rate one.Casey Kia was the best experience I've had at a car dealership in the 32 years that I've been driving/buying cars. I spoke to Pam Lawrence via phone first, explained what I wanted and but especially what I did NOT want... hours in a dealership with price wrangling and pushy salespeople.Sometimes you DO get what you ask for! Pam set up a time for my wife and I to come by, and had the car I was interested in at the front door ready to go (Great job Germanny!). Pam is very personable with a great sense of humor, and met us as we were getting out of our car and proceeded to set us at ease by joking around and telling us about herself and finding out about us.We then went straight to a test drive, and afterwards Pam explained all of the paperwork that we had to do, questions that were going to be asked, and the people with whom we would be working. We spoke/worked with Charlie and Shawn, who answered and explained any questions that we had, and made the process of completing this vehicle purchase as painless as possible. All told, we went from test drive, to out the door in less than two hours.All car dealerships should be run by professionals like the people at Casey Kia. I was impressed in that I did not meet one pushy person, and there was not one time that we were made feel like we were just walking dollar signs. Being treated with great customer service is rare these days, but they're doing it at Casey Kia

757Golfer

21 de oct. de 2012

Brandon Thompson had great customer service skills and made me a great deal. He takes pride in his work and did not pressure me into buying anything. I am very pleased to be driving in my new Optima Kia Limited thanks to Brandon.

rigul100

20 de oct. de 2012

My uncle and I were searching for cars for myself one Thursday and we decided to stop at the Casey Kia dealership. We were approached by Ken, who was very friendly and interested in helping find a car of my liking. He was very professional and not pushy and we ended up buying a Mazda6 from him. I would recommend this dealer highly.

Mrsmyra98

20 de oct. de 2012

My wife and I came just to look but hoping they could make the impossible possible. Well it took alot of work and patience but Pam and Roberto were kind to us and very knowledgeable about every car they showed us. At the end of our experience with Casey Kia we would recommend them to all of our friends and we have!!!! We traded in two cars and brought home 2 cars we are very very happy. We also left with new friends....Thank you all so much!Myra & Tiffany Wright

netj2

18 de oct. de 2012

This was one of the quickest and smoothest purchase I have ever made. I must admit when I came on the Lot I was not the happiest especially after shopping for a car all day. I was greeted by a friendly smiling young woman named Pam. My initial goal was to get a BMW Or a Mercedes. Pam took me to two of her other lots in search of BMW's and Mercedes listed in her sales sheets, because after all it was about pleasing me. And let me tell you, I'm not that easy to please! I was exhausted and disgusted at this point that I could not find a car suitable for me. Mrs Pam suggested the Kia Optima. Initially I was totally against getting a Kia........oh but how wrong I was. This was the first car that had put a smile on my face that day. This car had more thanI could have asked for. Mrs Pam was an advocate for me and took me literally by the hand and lead me to a car I would have never imagined to be so awesome . I am extremely pleased and forever grateful for each and every individual that made this the most awesome buying experience in my life!Nanette Jones

ms g

18 de oct. de 2012

Very nice experience buying my new Kia vehicle - everyone was very nice and friendly. Looking forward to dealing with them again in the future - thank you!

tektoy7

17 de oct. de 2012

Made buying a car a pleasant experience at the end of September. kept working at getting us the deal that worked with our budget. Keep up the great work!!!

tsboss

15 de oct. de 2012

We felt great. We felt no pressure from sales person. They were willing to work with us and come up with the deal that made us happy

accessfjc

14 de oct. de 2012

The process of trading our Kia for another Kia was one of pure pleasure. Pam Lawrence made us feel welcome when we walked in and has stayed in contact with us sense the sell. For a sales person to go out of their way to make sure you are happy with your new car is the kind of customer service which is hard to find these days. My wife and I have never been treated as well as we were with Pam. We would like to share out story with you so you will understand why Pam made this experience very pleasurable. We received a letter from our previous dealer wanting to purchase our Kia. We call Capital One, got approved for more than enough for a new car and go to the dealer. Not only did they make us feel unwanted but they wanted more money along with our check from Capital One. We left, a few days later we went to another dealership walked in with check in hand. They did not even give us the courtesy of showing us the vehicle we wanted or letting us test drive it, all they cared about was getting our money, yet another problem they wanted more money with the check. Then we decided to try once again this time with Kia. To make a long story short we are now driving our new Serento and love it. Thank you Pam for making this trade so easy.

tjwilson

9 de oct. de 2012

After purchasing a Kia Forte 2 years ago I was hooked. The previous saleman was no lomger employed. Ken Ashcom was quick to help me with my new purchase in a professional and not pushy manner. Casey definitely exceeded my expectation.

EKuehl18

8 de oct. de 2012

My husband and I had just moved to town from Hawaii the day before we went to purchase a vehicle form Casey Kia and were still rather jet lagged with our one year old son in tow as we set out to buy our car. We were greeted by Pam Lawrence as we walked in from the parking lot. Immediately her friendly disposition put us at ease and she never once made us feel pressured. She was very understanding as we dealt with dirty diapers and snack time during the process. Because we were working with our credit union on the west coast it took a little while for all the paperwork to be completed but both she and Sean did their best to speed the process along and in the mean time she made sure our son stayed content in the children's play area. We were also given a full tour of the dealership and recommendations for restaurants to eat lunch at afterwards. Overall we were both very pleased with the experience recommend them.

ppreyer

2 de oct. de 2012

I had the priviledge of working with Pam Lawrence as my sales associate. Pam was very knowledgable, considerate, patient and overall a perfect sales associate for me. She took the time to explain in detail the perks of the car. I was alittle reluctant to move forward having just left from a previous dealership, but Pam ensured me she would do all she could to put me in a car and all I had to do was TRUST her. Needless to say a few hours later, I was walking out in my new 2013 Kia Optima. Did I mention she also found us $2000.00 in rebates. I know I told you several times that you are the best and I will repeat myself again, YOU ARE THE BEST!!! Kudos goes out to Pam as well as Roberto (Sales Manager) and Sean (Finance) the 3 made my experience at Casey Kia a lasting memory. Thanks again!!!

boydden

29 de sep. de 2012

I want to thank both Shawn Porter and Michel Perrimon at Casey KIA for the great deal on my 2013 Kia Forte Koup. I asked and was shown cars in my price range and allowed to tests drive my prospected vehicle choices. Mr. Michael Perrimon handled my paperwork fast and explained every function of the car I purchased and made sure it was cleaned, detailed and fueled before I took delivery of it. Thanks to Mr. Shawn Porter, the buying experience was painless and he worked diligently to get the car for the price I wanted. These guys really looked out for me and I will go back to buy another car from them in the future. These two gentlemen were both professional and courteous; I highly recommend you check them out if you are looking for a new or used car.

CYE2008

22 de sep. de 2012

Let me first say that I previously had a bad experience with not one but two other dealerships so I was reluctant to go to a dealership to purchase my car. I went online and applied for a Capital One blank check to avoid the financing game that are sometimes played. We met Pam and I was impressed the teamwork that was displayed. We came to meet with Brandon however Pam told us he was with another customer but she could help us. The first chance Brandon could pull away he came to introduce himself and to let us know that we were in good hands. BROWNIE POINTS for them both! She was attentive to the requirements of my dream car. She said "well these are the ones that fit your criteria, you just need to choose a color." She went and got the keys so I could test drive and I fell in LOVE. Then my least favorite part, so I thought. We talked about my blank check and Pam asked if I was willing to see if they could get me a better rate. They were able to get it financed with 1/2 interest rate that Capital One was going to give me, plus I was able to get gap insurance and my payments were still lover. Oh, Pam also asked did I own any other vehicles so I could qualify for $1,000 competitive discount - I did! To me, she just went out of her way to make sure I was satisfied. She gave me a tour of the dealership. Oh, the front door service, they washed and Pam filled it up with gas. The dealership manager explained about extended warranty and went over all my paperwork. The business manager followed up with a phone call to see if I wanted additional information on extended warranty. I just think EVERYONE really went above and beyond to make sure I had a pleasant car buying experience. Thank you!

donna.martineverett.5

17 de sep. de 2012

We had previously been to a local dealership and had a HORRIBLE experience and left there feeling lower than dirt. This made me think that every dealership would treat us this way; however, Pam Lawrence changed our minds within the first few minutes.We came into the dealership to see what vehicle would best meet our needs and be within our budget. We had previously researched and was undecided between a Soul or an Optima. Upon our arrival to the dealership, we were greeted warmly by Pam. She asked us if she could help us and what we were looking for. We told her about our research and she took it from there. She explained to us that,in order to stay within our price range, our options were either the Soul or the Forte. Upon looking closer at and being given the option to test drive both vehicles, we decided to test drive the Soul. As Pam road along with us, she explained all the different features that it had in great detail in an easy-to-understand language. She definitely had our best interest in mind as well as realizing what our needs were. After deciding that we just "HAD TO HAVE" the Soul, Pam took us inside and proceeded to start the paperwork. We figured that this was just protocol and that we would not even come close to leaving with a new vehicle. Within a few hours, we were offered top-dollar value for our trade-in and had been approved for our loan for a new vehicle. We walked out of there being owners of a new 2013 Kia Soul(Sport Edition). This was the absolute BEST vehicle buying experience EVER!!! Everyone was so nice to us and for that we are eternally grateful. On a last note, we decided that Pam really puts the "P" in her name: patient, personable, professional,passionate, pleasant, polite, proficient,precious, and above all...PRICELESS!!! Thanks again, Pam, for making us feel good about ourselves and for believing in us!!!

cocobware7

17 de sep. de 2012

From the start, the salesman was friendly, helpful, and tried to understand exactly what I was looking for and did not push the more expensive options. Although they did not have the exact car I was looking for they worked really hard to get me a good deal and i got more than i ever expected. There was no back and forth multiple times to get a deal done, the salesman (and sales manager) were very friendly and easy to work with and got me in a car that far surpassed what I initally was expecting. During the paperwork (and waiting) process, multiple employees talked to me and congratulated me on my purchase. Everyone was super friendly and made this the best car buying experience I have ever had.

ajrnbrmar

12 de sep. de 2012

After Playing the "Numbers Game" with previous Dealers for 2 days. I was frustrated and exhausted. I walked into KIA and From Michael in Sales to Sean in Finance, It was no games, straight and to the point. They took all the numbers, Crunched them, and said this is what we are working with. The day after Signing the loan, Sean called us back and said "I have a better financing offer. With lowers payments and lower APR." The team went above and beyond to make sure I was satisfied. Be upfront give them all the REALLY info and they'll make it happen for you too.THANK YOU, Casey KIA!!

madat877

4 de sep. de 2012

I have had bad experiences in the past with dealerships that made the car buying process scary to me! I researched the KIA Optima and contacted Casey KIA. The experience you receive from Casey KIA will exceed your expectations! They were not pushy unlike other dealerships and work very hard to find you the best deal and financing! Everyone greets you and the manager even comes and introduces himself! Badara Sow was such a pleasure to work with! He worked very hard to get me what I wanted. I LOVE my new KIA Optima! I will definitely be back and will recommend Casey KIA!

tiatia757

31 de ago. de 2012

everyone in the dealership was pleasant and helpful. Shawn and Mike answered every question i had and made sure i was making an informed decision. they took time with me...i did not feel like i was rushed because of other customers. i felt like i was the only person in the dealership. great overall experience with everyone there. definitely makes me want to come back for everything i need...car maintenance and future sells. going to casey kia in newport news was worth the drive from virginia beach. kudos for a job well done to all the casey kia staff and everyone i made contact with...the receptionist, steve, charlie, mike and shawn...job well done!!

heatherjan

26 de ago. de 2012

Pam Lawrence seemed to know exactly what I was looking for and found the perfect car for me and my family. Great experience. I highly recommend Casey Kia.

corywnewell

25 de ago. de 2012

I had a great experience with Brandon Thompson from Casey Kia/Auto Group. I got the run around from several. He upgraded the car and matched the price for a sub level car. Great Care- did everything over the phone, walked in, signed, and got on with my day. Made for a great interaction.

ksalandy

21 de ago. de 2012

I am from Las Vegas Nevada visiting my daughter station at Langley AFB and live in Newport News, VA. We came out to Casey Kia on 8/20/12 to look at the 2013 Kia Optima because I am in the process of purchasing one at the end of the month in Tempe, AZ where I work. I wanted my daughter to see the type of car I was getting and also get her opinion on this major purchase I am about to make. As we were looking at the Optimas on the lot, sales consultant Mr. Ken Ashcom approached us and kindly ask if he can be of help/assistance. I replied we are just looking, knowing that I am not going to purchase a car here VA. The car I wanted to show my daughter was locked; as Ken was still close by I asked him if he can open the car for us to check it out. Ken opened the car and with his exemplary customer service skills and knowledge about the Kia Optima, he demonstrated and provided me with invaluable information about the Optima that will be very helpful to me in my decision making process when I go to purchase my car in Tempe, AZ. Mr. Ken Ashcom professionalism, knowledge and friendly disposition give us a wonderful overall experience here at Casey Kia. With that said, I would recommend this dealership, Casey Kia along with sales consultant Mr. Ken Ashcom to anyone in the market to purchase a new or used vehicle. Keep up the good work Ken, it was a pleasure having you for a sales consultant; you bring credit upon yourself and Casey Kia in Newport News, VA.

justin.boykin

19 de ago. de 2012

We came to Casey Kia in search of a vehicle that we thought we would never find: a small SUV with great gas mileage and a decent price. When we pulled into the parking lot the first thing we saw was a Kia Sportage; the ideal model. The only thing that deterred us from it was the price... Luckily, Pam walked out and introduced herself and after we introduced our intentions she guided us away from the high priced Sportage to a much more economical one that had been brought to the dealership that very day. Despite it being 30 minutes 'til closing time, she asked if we would like to test drive it. While we were driving around town, Pam couldn't have been more informative, friendly, and to be honest, the least "pushy" sales person we've ever encountered. We pulled into the lot at just about time to lock up, but Pam not once was bothered by it. We were escorted into an immaculate showroom with a friendly staff and negotiated our financing.. We got exactly what was in the dealership and our best interest! We finally signed the final paperwork at about 10:30, an hour and a half after the dealership was supposed to close. The customer service in this dealership is phenomenal, and we couldn't have asked for a better experience. Thank you Pam and everyone else on the Casey Kia team!!!!!

begoniax1

16 de ago. de 2012

HAD A VERY GOOD EXPERENCE WITH THE CASEY KIA SALES TEAM, PAM LAWRENCE WAS VERY HELPFUL AND DONE A GREAT JOB. WAS VERY PLEASED WITH HOW EVERYTHING WENT, WAS VERY HAPPY ONCE THE CAR WAS LOCATED AND ARRIVED.

Stephen Melillo

16 de ago. de 2012

I instantly chose Casey Kia because of experiences with my first lease with them. I am interested in developing a relationship with this dealership that will last throughout the years. Excellent Service. Friendly. I like the people there. I like the cars! All is good!Henry was great. Roberto was great... Bill Nettles in Service was great. The cars are great.What a combination!Thanks & Godspeed! Stephen Melillo

Cworley73

11 de ago. de 2012

My mom and I had a great experience at Casey Kia yesterday. Brandon got my mom the payments within the range that she wanted to remain. She is retired and on a fixed budget. The general management looked out for her needs, and she purchased the vehicle that fits her current lifestyle! Thank you! :)

tempiewade

28 de jul. de 2012

Badara and Roberto were so awesome to work with. I could not have asked for a better experience and will be recommending them to all my friends.

joannenewman

24 de jul. de 2012

I had a very excellent experience while buying my new Kia. The sales rep along with the financing rep both did everything in there power to get me the best rate possible and I truly appreciate their efforts. Because of those efforts I left that lot with exactly what I wanted at a good price instead of having to take my business elsewhere. Thanks guys for making my experience great!!!1

Zella

23 de jul. de 2012

Thank you for a positive experience. I bought a first car for my college bound daughter. I feel like we got an acceptable deal, friendly, positive service and all our questions were answered and any concern was dealt with promptly. I was honest and straight forward with Pam, and she was the same with us. Everyone from Pam to the sales manager (Shawn?)to the receptionist seemed to appreciate our business. Best of all we were two women shopping for a car and we were treated like we had a brain. Thank you!

huns6113

22 de jul. de 2012

I am very pleased with the sales team and manager. I bought a Kia Optima at a very good price and would recommend Casey Kia. Once again, I am very pleased with my new purchase and will do business again with Casey Kia.

bdtunno

17 de jul. de 2012

Brandon and the whole team were wonderful - My husband went back and forth and they were very patient and pleasant - I was set on a mini suv and we purchased the Sorrento - it's a little bigger than then Mariner I had but it rides and drives very nicely.

dmorgan1

11 de jul. de 2012

Pam Lawrence was an excellent sales person. Friendly and kept me informed of the approximate time for each step and even helped me move my belongings from my Sorento (old) to my Rio (new)...and it was full as it was loaded down with miscellaneous items on the last leg of my move to my new home!

SharonHare

25 de jun. de 2012

The whole buying experience was great. Pam Lawrence is great to work with. Everyone was so friendly and helpful. Would definately recommend Pam to anyone buying a new or used car.

BluePatriot

22 de jun. de 2012

Casey KIA was determined to make me happy, so along with KIA corporate, they are replacing the part under warranty even though they cannot duplicate the issue. My experience with Southern KIA Lynnhaven was the polar opposite. They were completely oblivious to what I needed fixed and only concentrated on charging me for all kinds of weird premium services I had no interest in. If you want to buy/service a KIA, save yourself the the time and head to Casey KIA, I wish I would have bought my vehicle here initially. I think I would have been better off.Update on Casey, Francine got me in with an appointment the very next business day and had my vehicle working awesome. I was not charged as my work was under warranty. I was able to use their convenient shuttle to go to work and was even picked up to get my vehicle. Bottom line here, I am VERY happy with Casey KIA's no nonsense, all business, consumer driven approach. Francine, thanks again. Even though you were clearly having a busy day, you made sure I was taken care of.

Need a car

13 de jun. de 2012

The worst car experience ever. They gave us the run around took our deposit and we never got our car. They wanted us to leave the lot without our money like we did something wrong. THIS IS A WARNING DO NOT BUY CARS HERE! We signed a contract for the car and they didn't want us to have it.. I don't understand

Tara.dee.0418

12 de jun. de 2012

The worst car experience ever. They gave us the run around took our deposit and we never got our car. They wanted us to leave the lot without our money like we did something wrong. THIS IS A WARNING DO NOT BUY CARS HERE!

smrobinson02

23 de may. de 2012

Due to the outstanding service provided by Michael Perrimon I am able to rate him among the highest! Michael took the time to show me the Sorento in the different styles with all the options available, as a result we bought the SX, which is amazing! Michael's sincerety and dedication to his customers and Casey Kia is superb. His repoire with my family will continue long after this purchase. I highly recommend Michael Perrimon at Casey KIA for your car purchasing needs.

Michael Snell

16 de may. de 2012

My wife and I looked at a lot of new cars and after careful consideration, we purchased our new KIA at Casey KIA of Newport News. Our dealer representative, Brandon Thompson, was so helpful (and patient) and showed us the various vehicles that KIA had to offer. I believe that the knowledge and professionalism that Brandon demonstrated sealed the deal for us. I would recommend everyone to look at KIA prior to a new car purchase and look Brandon up. He did great by us.

ibooker22

3 de may. de 2012

Overall Casey-Kia is a great plase to do business with. The staff were helpfull welcoming and patient. I am i first time buyer and very pleased with my purchase.

evlgenius74

23 de abr. de 2012

Charlie was great. even tho he wasnt our sales associate he did everything in his power to make us happy! including but not limited to giving us a loaner car while our new car was on order. he was great and FAR surpassed my expectations!

gwatkins

14 de abr. de 2012

One of the best car buying experiences I ever had. Superb in every phase of the process. I was very happy and satisfied.Glenn Watkins

juanv1467

6 de abr. de 2012

Ken and everyone at teh dealership were courteous and very profesional. I especially appreciated their honesty and integrity. I will continue to conduct my car buying experience with them.

bjenkin

2 de abr. de 2012

Badara was an excellent salesman and catered to our needs. The dealership is beautiful along with a friendly staff. This experience was unmatched and I would reccommend everyone to come by and feel the Casey experience!!

AsGrant

31 de mar. de 2012

When we got to the dealership, we were immediately greeted and told that a sales rep would be with us. Brandon was the person we interacted with, and he was great. I told him what I was looking for and he helped me find the best vehicle to fit my needs. We were at the dealership for a long time, although it didn't seem like it. Mainly we what took us a long time was the fact that my husband and I had about a thousand and one questions which Brandon answered all of them without hesitation. I even got a call the day after to see how I liked the car, I told them I absolutely love it. I am so happy to have gone to this dealership because the environment was great, our sales rep Brandon was really nice and helpful, and we got ourselves a KIA Soul! I will definitely recommend Casey KIA to everyone that I know.

dwdavis1958

29 de mar. de 2012

My experience working with Scott Stinebaugh was the absolute best car buying experience I have ever had. Scott paid specific attention to the needs I articulated to him as to what kind of vehicle I wanted and why. He helped me select the perfect vehicle that was within my budget and met all of my vehicle needs. The financing was so awesome that I left the dealership in disbelief! I couldn't believe that I got just the right vehicle at an amazing price. Scott is very personable and is very knowledgeable. I have already recommended him and Casey Kia to several people.

WMDavis

27 de mar. de 2012

Brandon went above and beyond our expectations as a sales consultant. He stayed late to accommodate our needs and provided friendly customer service, answered all of our questions and ensured we had everything we needed before we left. Excellent customer service all around, I will definitely recommend Casey Kia in the future!

Terry2Bea

15 de mar. de 2012

I went to purchase a new Sedona. Scott met us in the parking lot, sold us on a used 2010 Sedona with new car warranty. He worked with us explaining the vehicle, gave us a test drive, knew my financial needs and while working with his financial manager - I believe was Chris worked our deal far exceeding my expectations. Everyone catered to my needs, treating us like we were very special. My husband, son and grandkids were also part of my purchasing a vehicle and they included them in every detail of the visit. The kids were shown to an area where they could watch TV and Scott even gave Josh, my grandson, the GEICO - Gecko cardholder off his desk. He fulfilled all of his promises to detail and fill up the vehicle prior to my leaving the lot.Roberto - had all my paperwork ready when we went to sign final papers and they had a tremendous deal. Everything was done in a timely fashion, even though they were short on staff. I would definitely tell all my friends and co-workers about the company.

nebraska93

13 de mar. de 2012

I was ready to purchase a used car when it was recommended that I look into a new vehicle, I went online to Casey Kia in Newport News,Va. and Badara Sow contacted me very quickly. As I do not live in the Newport News area and was going down to pick up a used vehicle which I was already approved for, Mr. Sow was very quick to help me determine to stop at Casey Kia. He was with another client since I didn't know what time I would be able to come in and didn't set an appointment. Badara made sure that he informed Scott Stinebaugh of all of my information. Both Badara and Scott we very great to work with. I was short on time and hadn't planned on shopping for a vehicle. Scott made sure I was able to get the Sedona that I wanted and with Roberto Dial and Jeff Palfry they were able to give me the payments I needed in order to put me in my Sedona which I show off to everyone! I really appreciate the way they worked to put me not only in a new vehicle, but the one I wanted. Thank you so much! & I will refer you always!Judy Brown

sharding737

7 de mar. de 2012

Overall very pleasant experience with my purchase at Casey Kia. All the staff I dealt with we're very nice. They were patient with me and allowed me to take two different models home overnight. We went back and forth quite a bit on pricing. They worked with my needs until we were both happy with the deal. I love the Kia Optima, absolutely great car. If I had anything negative to say it would be online pricing. I understand how market values work but posting a price online and then asking $1200 to $1800 more when I arrive at the dealership started you off on the wrong foot. Especially when on average those models are selling on average $300 less than MSRP. Other than that I would go back tomorrow and buy another car.

davidbhopperjr

5 de mar. de 2012

If you have been out car shopping and have not stopped by Casey Kia on Jefferson Ave., you are truly making a big mistake. I know many of us get so trapped into the "I only buy American cars" or "Kia automobiles are not as good of quality as others". I am here to tell you how very wrong you are. Also, many of us have had that car buying/shopping experience that left a poisoning taste in your mouth for years and we just don't want to go through that again. At Casey Kia, you won't. The car buying is up to you, no pressure. They operate by knowing that the customer is first and the customer MUST be happy with their final decision. We have purchased our third vehicle from Casey Kia and each experience got even better. Granted, I am a familiar face there, but I see other customers walking around with smiles on their faces and that smile remains even as they walk out the door, with or without a car. You will not be hassled, you will be educated, informed and empowered to make a decision that is important to you. These guys are just as happy to see you walk out without a car that you can't afford or that is just not what you need as they are to see you go out with one of their cars that is a perfect match for you. I listed Ken, Willis and Roberto in this post, but the entire Casey team is a 5-star group of car salesmen that are all about making your experience comfortable and as painless as can be. There is no behind closed doors or behind the glass secret conferencing going on. Roberto actually shows you the "numbers" process and educates you as you go, making you an important part of this big step. Not to mention, he will go above and beyond and use every resource he can think of to put you in the vehicle you choose at a price that works for you. Kia vehicles have came a long way since Kia first started showing up here in the United States. Kia really thinks of everything and designs a car to meet the needs of people. They are well built, perform great and there aren't many companies that can beat, or even match, the warranty of 10 years / 100,000 miles. All of their cars (SUV's and mini-vans) get pretty great gas mileage, which this day and age, is becoming quite important. Next time you are thinking about buying (or even just looking at) a new car (or used), take the time to put Casey Kia on your list of places to stop. You won't be sorry you did, even if you don't end up buying. I would like to be able to recommend one individual salesmen, but they are all high-caliber, educated and genuine. You won't meet a more sincere and by-his-word guy than Roberto Dial. Even the General Manager, Steve Sparkman, is known to make an appearance and ensure you are having the experience of a lifetime and that you are being taken care of. If not, don't be afraid to verbalize your frustrations to him and he will try to make things right. Don't miss out on a chance to turn car buying into as much fun and excitement as it should be!!

oldpm

2 de mar. de 2012

I came into the Service Department to have a keyless remote that I had purchased elsewhere programed. Ms. Stewart informed me that the cost would be $52 and change, and that it would be 20 minutes before anyone could do it and that it would take another 40 minutes to accomplish the task. The price seemed high but Ms. Stewart expained that the car had to be hooked up to the computer and the remote had to be programed through the computer. Approximately 35 minutes later, Ms. Stewart brought me my keys and remote. She stated that the old remote did not work and did I want it thrown away. I stated that I did. Ms Stewart then indicated that there would be no charge and for me to have a good day. Thanks to Ms. Stewart my day got much better!!!!

waible

1 de mar. de 2012

I am a single mother of 2 on a teacher's salary. Needless to say, I don't have much wiggle room when it comes to expenses, especially in today's economy! I had been searching for a car online for a couple months. I must have sent an inquiry to Casey Kia. One day that week Brandon called. He asked me the typical questions. I was very honest in what my situation was and how little money I had to sepnd on a car. Brandon was up front and honest about my options and the realities of purchasing a car - which I appreciated a lot! So even on the phone, I felt this was going to be a good experience. I made an appointment for that Saturday.On Saturday, Brandon was polite and already had a few cars for me to look at. Even once I had chosen the car I wanted to attempt to buy, Brandon didn't act like the deal was done, like some other car salesmen. He bent over backwards to get the car payment in the range of what my budget could afford. He was also extremely patient when I wasn't sure what I should do and pretty much had to figure out my entire budget at his desk! Even after I had signed everything, and was on my way to being a new car owner, he made it a point that I was taken care of. All in all, my experience at Casey Kia was a terrific one! I was extremely hesitant buying a car on my own, but Brandon made it very easy and comfortable. I would certainly recommend Brandon and Casey Kia to anyone I knew! :)Thank you to Brandon and Casey Kia, you have a very happy and satisified customer!

Camerondemarcus

9 de feb. de 2012

Stephen Sparkman reached out to me, after realizing how unhappy I was, he sincerely apologize and offered compensation for all the trips that were made to the dealership and promise to make things right, which he did.I just want to say the past is behind us and we can only live for the future.

Ojj7669

22 de ene. de 2012

Everything started off well. Great greeting and helpful. But just before finishing the sales things seemed rushed and unorganized. We made arrangements over the phone for financing so we could come in and just sign the papers, when we arrived it was 2 hours before they were ready for us to sign, no reason why besides "these can be complicated and take time". Well my time was wasted! I'm still waiting for tags almost 2 months later and my payoff just got paid, that took over a month! Most disappointing sale I've ever had. May i add we purchased 2 cars! But at least the car is good...UPATED.....The dealership reached out to us, after realizing how unhappy me and my wife were, to sincerely apologize and offer compensation for our lost time. I believe that what or who ever was causing the issues has been addressed.

vaquero75

7 de ene. de 2012

We went to Casey Kia after dealing with two other Kia dealerships, and we are now regretting dealing with Casey Kia at all. From start to finish, it has been poor customer service, to say the least, and we are greatly disappointed. We purchased a 2012 Kia Optima, after spending 8 hours in the dealership trying to make the deal work. Car shopping should be an exciting experience, with a sales and finance staff who are competent and care about the customer, and it was anything but that. Instead it was frustrating, exhausting and aggravating. We have not even received one follow up call yet, asking us how we like our new car, and if we need any further assistance. But we were reminded by the sales staff to give Casey Kia top scores on the survey we receive! We think not! At this point, we are still having issues due to Casey Kia's poor customer service. We traded in a vehicle financed through our credit union. Casey Kia was late in sending the credit union the pay off check, and we are now getting notifications from the credit union about making a payment on the traded vehicle, and to add insult to injury, Casey Kia's pay off check is in the wrong amount, for less than the pay off amount that they were given. This needs to be corrected immediately by your staff. We bought another Kia 2 days later at another dealership and the pay off check for the other vehicle was on time and in the correct amount, perhaps, the finance staff needs to get up and move. Very Dissapointed..!!!

acajose

5 de ene. de 2012

I started my vehicle search in late October. I was thinking about trading and was not exactly sure what I wanted. This was the third dealership I visited. Christopher listened to my needs and did not try to pressure me in any way. He instead did his best to provide information to help me make the best decision. After searching further I did end up purchasing another brand in December, but Christopher is the only sales professional I would recommend to anyone considering a Kia or any used vehicle within the Casey Auto Group. He seems genuine and customer oriented, and could teach many salesmen a lesson or three.

Zap

1 de ene. de 2012

Excellent service...took his time to help us find the right car and deal..very friendly and courteous.. Went above and beyond to make us happy

Joe Leming

19 de dic. de 2011

This dealership was one of, if not the best, to do business with since I purchased my first new car. Cris Bell was my first contact with Casey KIA and it was a good first impression. He was knowledgeable, cheerful and friendly. There was no pressure at any point. When the first vehicle we looked at and drove proved it couldn't meet our needs he was able to find another which did. During the discussion regarding financial matters he really paid attention to my goals and made every effort to help me reach them. When Mr Bell involved Charley Woods in the search for the right vehicle and later in the financial matters we moved quickly thru the purchase process. Mr Woods proved to be someone whose can-do attitude overcame issues that confused me at first. I would recommend Casey KIA to family and friends and hope they were lucky enough to be met by Chris and assisted by Charley. Their personalities and skills compliment each other and offer the buyer a pleasant experience.

atckerri

14 de dic. de 2011

NEVER EVER BUY A CAR FROM CASEY KIA. Casey Kia has by far the worst customer service of any dealer. Even airline reps and health insurance reps are more honest and have more integrity than the staff at Casey Kia. I attempted to purchase a 2012 Kia Sportage Manual transmission from Casey Kia. With Sales Associate Paul Clark, I committed to a price, and was told that the car would be available in 72 hours because it was "coming from North Carolina". I was told to sell the car I was currently driving (because it had "too many miles" to be traded in) and that the dealer would provide me with a comparable car to what I was purchasing until my new car came in. First problem- the comparable car was a piece of crap. It had check engine lights on and the engine needed to be turned over multiple times before the car would actually start.Second problem- After 72 hours, I had received no contact what so ever from Paul Clark or any staff at Casey Kia. When I called them, they said he was sick and passed me off to Roberto Dial who said that he was the General Manager of the facility, and that they were for the manual transmission and that it would be another 72 hours because now the car was coming from Tennessee. Third Problem- Roberto Dial is actually the sales manager, not the general manager, don't lie about your position (or lack there of) to seem important.Fourth Problem- Another 72 hours go by, and I have yet to receive any contact from Casey Kia. I call them, report the massive problems with the loaner car and am told to return it and they will change cars. I am told again that it'll be "a few days till we can transfer the car from Tennessee."A few days go by, and there is still no contact from Casey Kia. I call them and inform them that I will be traveling for business in 2 weeks to New York, and I need a vehicle to get there. They have now passed me off to Stephen Sparkman, the "real" general manager, and he claims that he is now getting involved with the process. He "assures" me that there will be regular contact with me about the process of "finding" the car (apparently they have now lost both cars that they told me were available) as well as addressing my need to travel to New York for business.I receive a call the next day from Stephen Sparkman stating that they are having trouble "locating" the car. He tells me it would be more cost effective for him and Casey Kia to sell me the current Kia Sportage I am driving (2012 automatic transmission) at the quoted price of the manual transmission. I remind him that their "most cost effective strategy" for their company is really none of my concern because I was told I would be able to purchase a manual transmission vehicle.Fifth Problem- What makes a car dealer think that the customer would have any concern about cost effectiveness for the dealer??Sixth Problem- The next day I am again called by Stephen Sparkman. He says that he "talked to corporate" and that I am aloud to drive to South Carolina for business. I told him that would be useless, seeing as I have businesses in New York, not South Carolina. He said I just couldn't do that and my only options were to purchase the car I was in, or turn it in and find another way to transport myself.Seventh Problem- I told him I would consider taking the automatic for the price of the manual, and he tries to increase the financing from 2.9% as previously agreed to 3.9% with his reasoning that "it's not really that much difference." That's actually $744 difference. A big amount. Eighth Problem- Don't assume that because I am female, I will not hold the dealer to ALL of the terms that were previously agreed upon.Begrudgingly, I decided to purchase the 2012 Kia Sportage Automatic. I was put into a very difficult position where it was either purchase the car or walk to the nearest rental car place (about 3 miles) away. I was told by Stephen Sparkman that he would be at the dealership and would complete the sale with me. Ninth Problem- As soon as I got to the dealer and met with Stephen Sparkman, he passed me off to Tim Lee. Tim Lee completed the sale, rushing me through many of the pieces of information. He also gave me a final sales evaluation form where he said that if it wasn't "10's" across the board, they don't get paid. There were questions rating customer service, honesty, contact, and overall process. He and Casey Kia, did not get all "10's" but I highly doubt they did not get paid.Tenth Problem- Less than 24 hours after the purchase, I notice a small tear in the drivers seat. I immediately called Tim Lee and reported this. He said that he would get on this as soon as possible and find out how they can repair this.Eleventh Problem- TWO WEEKS GO BY with no contact from Tim Lee. Another sales rep repeatedly calls my phone asking if I want to buy a Kia from Casey Kia. Apparently records aren't kept. I go in to collect my plates and a new sales rep asks about the car. I asked when they will contact me about the rip in my seat. He states that he is going to talk to Stephen Sparkman, the general manager. Stephen Sparkman comes over, introduces himself and has no recollection of who I am or any of the problems from two weeks ago. I explain that I have previously called about the rip, and he feints ignorance. He then asks to see the rip. When I show him he says that it is "obvious that [I] am lying" and have tried to "sabotage" the car. He tells me there is no way they will do anything to help me out and storms off. Maybe it's because I am a female that won't get pushed around. Maybe because they had to do something they had to see as "cost effective". Or maybe they just didn't like me, but for whatever reasons, there were constant lies and omissions from the start. I will never ever buy another car from Casey Kia, and I will make sure the patients and students I come into contact with every day know how poorly a person gets treated there.

Damacewan

4 de dic. de 2011

Chris was willing to help us get a reliable car for ALMOST the amount we wanted, but was willing to work everything possible to make us happy!

Lacey.Fulop

24 de nov. de 2011

I was first approched by charlie who was the best first impression a company has ever hired he then transfered me to scott who waqs very professional and really knew what he was talking about.The team at Casey kia gave me the best quality and stayed in my payment range. there is no doubt in my mind if any of my friends need a car im making them go to casey kia Newport news because i want my friends to be able to trust the team providing them a car thank you guys so much for everything you really mad me feel the kindness a company can offer.

monikakelly

17 de nov. de 2011

I came in with my tire indicator light on. They determined that I had a screw in my right front tire. They took out the screw and plugged the hole very quickly and Francine told me there was no charge for it. I always come to Casey Kia for service and ma never disappointed. They always do a great job.

timashybrid

14 de nov. de 2011

This was my first car buying experience, and let me tell you, Tracy made it a smooth and easy buying process. He was extremely helpful and I never felt pressured. Tracy was very nice and knowledgeable in the vehicle I purchased, which was a 2011 Optima Hybrid. He really took the time to get to know what was comfortable for me.My over-all experience with Casey Kia, and Tracy Lego as my salesperson, was great. I am going to recommend this dealership to all my friends and family. All of the staff was very friendly and I am glad I had my first purchase with them!! Thanks guys, I absolutely love my new Hybrid.

jjphine

13 de nov. de 2011

Scott was very friendly and helpful than one can imagine in helping my daughter and I make our decisions. During our negotiating, I had my fifteen month old granddaughter with us who came down with a stomach virus and had pooped drippings throughout the lobby. Scott immediately took action in securing the area and cleaning up the mess. Though this was our most embarrassing moment EVER, Scott provided GREAT customer service and this became our most memorable moment during a sale. Scott, keep up the good work, your good sense of humor made our day.

kia2011

13 de nov. de 2011

My over all experience went very well. Scott was very friendly and tried his best to work around my price range. Scott took his time to explain every paper work and made it easy. While we were waiting, he was very outgoing and took the time to get to know us. I am glad that God lead me to Casey to purchase my car.

dandahopper

20 de oct. de 2011

I've worked with a multitude of car dealerships over the years and every experience was basically the same. You know....as soon as you break the driveway threshhold some smooth talking, over-eager salesperson attacks you with hand outstretched and business card at the ready, drilling you with questions and turning on the pressure. The trip into the office begins the painful haggling and secretive meetings. The headaches begin and the stress level increases. After multiple hours of back and forth, up and down, and all around, a deal might be reached and you may walk out with the vehicle you originally went to look at, or maybe you are leaving with only a headache and a negative attitude. Well let me tell you that a trip to Casey Kia is nothing like the above. We recently made our second trip to Casey Kia to look into the 2012 Kia Optima. Due to an issue we had with the service department for a problem with our already owned Kia Sedona, we were immediately told by General Manager Steve Sparkman and Sales manager Roberto Dial, that they were going to make it right by giving us an extra discount. We then sat down with Chris Bell to discuss what we wanted to do. He provided us some great background and education on the Kia Optima and how it compares to other vehicles. We then took a walk through the lot comparing the models and learning the differences in each. Chris took us for a test drive and we returned to the office to set down and discuss our options. Roberto approached us and was very friendly and personable and willing to discuss things with us person to person. At no point, did we ever feel pressured to buy or feel like the salesperson and the managers were having secret meetings behind closed doors or behind the glass discussing how they can counter or how they can turn up the pressure. The entire experience at Casey Kia is a very relaxing and friendly one. From the amazing interactions with Chris Bell all the way up to the the General Manager (Steve Sparkman) the experience is awesome. It is a complete 180 degrees from any other car buying experience I've ever had. No pressure and no harrassing. While I'm sure that there are other great salespeople working in this store, I would very strongly recommend you call and request a time to go in and sit down with Chris Bell. Chris has gone above and beyond for us in both of our trips to Casey Kia and has made every effort to make us feel we can trust him and that he respects us. Chris made it a point to contact us a year after we purchased our Kia Sedona just to see how things were going with the vehicle and if there was anything he could do for us. He took it upon himself to jump in and assist us with our problem with the service department and even brought the issue to Steve Sparkman, whom in turn personally approached us to get the details and take action to resolve the problem. Chris Bell, Roberto Dial, and Steve Sparkman are by far the best car sales personnel I've ever worked with and as long as I am in this area and as long as they are selling vehicles, I will take my business to them, even if they are working at a different dealership. Chris, Roberto, and Steve - thank you so much for your awesome customer service and just plain "caring" for people and not just seeing us as a "sale" or a "number". Keep up the amazing work you do!

brhollifield

12 de oct. de 2011

Forget what you know about car buying because it is NOT like that at Casey Kia ! After a LONG relationship with another dealership and what I thought was a good relationship we have found a NEW HOME at Casey Kia. We had previously bought a Kia Sorento from Casey about 9 months ago and were really pleased with the service and attention to detail that we got from the staff at Casey. One afternoon Chris ( our salesman ) called just to check on the vehicle, how we liked it, if we were having any problems and so forth. I told him at the time that we were " kinda " in the market for another car ( my 10 year old Ford was about to die ). I had done a LOT of research on vehicles and decided that the KIA Soul was probably going to be a good fit for me and where we wanted to stay in our budget. I did not go into this research specifically looking to buy a KIA but knew that the service we got from Casey last time would have me taking a serious look at what they had to offer, on top of that the Sorento that my wife bought from them is a FABULOUS car, we absolutly LOVE it. So we went into the dealership to look at the Soul, we were greeted like family hung out and talked a bit and felt NO pressure to buy anything. We worked on some numbers that my wife and I didn't really feel comfortable with so I asked Roberto ( Sales Manager ) what the possibility would be for him to get in a base model Soul would be, these little things are FLYING off the lot ! Roberto did some looking and told me he could have one in two days ! I was done ! True to their word they got the Soul in that I wanted, came in at a price I wanted and we have had another successful deal at Casey Kia. I would also like to mention that Roberto was off the night we went in to day the financing paperwork and the General Manager Steve was sitting right there behind the Sales desk, this man is personable and willing to work with you, half the night we stood at the sales desk working things out... I added a few accesories to the vehicle and an extended warranty because the price was to good to pass up. I will also tell you the extent that these people will go to to make sure you are taken care of... we spent a little more time at the dealership than we expected doing the financing so Chris ( our salesman ) offered to go an pick our kids up who were down the road skating... I didn't hesitate to let Chris take our car AND our credit card ( it was Steves birthday and we wanted to get him a cake ) to go pick up our kids. Normally I wouldn't let ANYONE go pick up my kids, that is the kind of person I am... but Chris ( Abraham Lincoln as our kids like to call him ) developed a relationship with our kids the last time we were at the dealership that I felt comfortable with. So to sum this whole experience up... it was OUTSTANDING ! My wife and I feel like we have truly found a new dealership to do business with and made some new friends in the meantime. On another note, if you are in the market to buy a new car... you should take a serious look at KIA... they are making an amazing product and when you do decide to buy go see my good friends at Casey Kia, you will not be disappointed.

BRANDON1125

1 de oct. de 2011

This was my best car buying experience. The sales people were very nice and very knowledgeable about the vehicle i was interested in. I walk out of there feeling like i got a great deal and wasnt regreting it at all. I would defenitly recommend this dealership to friends and family.

sorgens

18 de sep. de 2011

Our original intent was to purchase a Kia Sorento or Honda Pilot through the USAA build and by program. We initially chose Casey only for a fact-finding visit because they have dealerships for both of the vehicles of interest. However, after meeting our sales person, Tracy Lego, we were hooked. Tracy was kind enough to set up test drives with both a Sorento and Pilot. He never pressured us to make a decision, he seemed more interested in helping us get the vehicle that was right for us instead of just selling us a Kia. After our test drive, we left the dealership to do more research and actually build and price a Sorento through the USAA build and buy program so that we would have a basis for negotiation, the most painful part of purchasing a new vehicle. Once I had a confirmed price quote through the build and buy program I contacted Tracy and told him that if he could match or a least come close to to the pricing we obtained through the USAA program we would prefer to purchase our Kia from Casey. Tracey didn't match our build and buy pricing, HE BEAT IT! Buying at Casey Kia and working with Tracy Lego was smooth and hassle free. We're extremely happy to be a members of the Casey Kia family and will return when it's time for our next vehicle purchase. At Casey it seems to be more about building relationships than just selling cars. This was the best automobile purchasing experience my wife and I have ever had and we highly recommend Casey Kia to all seeking to purchase a new car.

Jpmelvin81

16 de sep. de 2011

This was the best service I've gotten from any car dealership ever. Christopher Bell was an exceptional sales person I never felt pressured in purchasing a vehicle and we actually didn't leave with a car the first time. He went above and beyond his duties to find us a safe and reliable vehicle that will grow with our growing family. I would and have recommended Christopher to my friends who are and will be looking for cars. Roberto was also exceptional and the two gave us an amazing PRICE on a used 2011 Kia Sedona with lots of perks, LOVE IT. Thank you guys and we will defiantly come back when we need an upgrade to my husbands vehicle. I want to thank you guys for an amazing deal, just not enough thank you for our vehicle and the deal we got ^_^

littlebecca1228

13 de sep. de 2011

i really loved casey kia and i love my new van Tracey lego is amazing and kind thank you tracey and i just love all the people their they treat u with kind and respect

Mark.mueller

11 de sep. de 2011

Chris did a fabulous job. He was extremely friendly and knowledgeable. I found him to be very forthright and willing to go the extra mile to sell me a car that I was looking for ... not sell me a car he needed to move. I appreciate his work and would recommend him a salesperson to use should they go to Casey KIA. Defiantly a valued employee!My over-all experince with Casey was great. The staff was very friendly and had there been a 2011 Sorento on the lot ... We would have bought there first!

jsiyal

4 de sep. de 2011

It was the best experience i have ever had in buying a car. Chris and Roberto were so helpful as well as others but they stand out as exceptional! there was no pressure or rudeness. i bought 2 cars with in a few months and will go back in the future. we love both our new cars and look forward to doing business in the future again.

lauren610

30 de ago. de 2011

This was our first time to a Kia dealership. My husband and I love Toyota's and Volkswagen's. Our girls are growing and we need more room. After doing some research on the Kia Sorento we really liked what Kia had to offer with price, value and warranty on their small SUV's compared to the competition. After visiting the dealership and speaking with the sales consultant Ken we will definitely be back to buy within the next few months. Ken is a wonderful sales consultant. He was never pushy and he never talked negatively about any other brand. He just gave us the facts about the vehicle we were interested in. After 18 years of working in the service industry, I know customer service well. Ken is a great representative for Kasey and an asset as a brand sales consultant for Kia. We are very comfortable and look forward to our next purchase from Ken at Kasey Kia.Thank You,Shaun and Phyllis Mihalic

jaz44

23 de ago. de 2011

I thought that it was unusual that the service guy told me that even though my owner's manual says that I should change my oil every 7000 miles, he said that was wrong and I should change it more often. If I needed to change it more often, why doesn't my manual tell me that???

LauraInfante

29 de jul. de 2011

Very friendly and professional staff. Really listened to our needs in a new car and helped us find the best choice. Best experience with a dealership so far. Answered all our questions and from the moment we arrived the staff was right there to help. Really liked that they gave us our space and by no means seemed overbearing or pushy, which we experienced before in other dealerships. We could not be happier about this new purchase for our growing family. We recommend this dealership 100%.

watersxa

5 de jul. de 2011

Christine and Francine helped to get me in and out as fast as possible. THEY ARE AWESOME, and always seem to try to get everyone taken care of as fast as possible!! Always A+ customer service and quality.

Chippersdad

1 de jul. de 2011

I purchased my Kia from this dealer and have never had a reason to complain about the service I have received. Mr. Nettles is always very upbeat and a positive person in your service department. The price is acceptable but everything has gone up to the point that I will not call any Great.I have recommended this dealer to others.

ArvinGuy

27 de jun. de 2011

Unable to complete service in one day, despite 9 am appointment and 8:35 am drop off. Rental car provided (paid by service department). Needed to return one week later due to ineffective replacement part. Again, transporation (i.e., loaner vehicle) provided by dealer/service department. Drop-off was at 9:15 am and personal vehicle was available (and fixed!) by noon.

Phalen

22 de jun. de 2011

My girlfriend and I were just going to have an oil change and we came out with a whole new vehicle, a 2011 Kia Soul! Truth be told my girlfriend's 2000 Kia Sportage was on its gasping last breath and it scared me to both ride and drive in it. The brakes were nearly non-existent and that was just the tip of the iceberg of needs it was starting have. Tim Lee was amazing and really gave us a comfortable no obligation of our options since we were already thinking of buying something this year it didn't hurt to listen to what he could offer us, he was someone we couldn't help but like and feel that he has a high level of integrity and genuine kind nature which means a lot when a lot of money is on the line. He wanted us to have a safe and affordable deal when we were ready! Next person was the awesome Simone Johnson, she was a gem and made me and my girlfriend feel like we were going to be in good hands and that she'd make sure we got what we needed financially and at a reasonable payment that was perfect for us no pressure at all! BUT the sweetest thing was the treatment we got from Bill Nettles who was doing the oil change along with some other things to the old car, he realized that we were looking around at vehicles and that our old vehicle was at death's door so all he had completed was the oil change but forgone the other stuff to save us money till he was certain that we were taking a new vehicle. He also said that it was probably a good thing to go with a new vehicle cause the one we got is looking bad and not safe to drive off the lot. He'd rather we use the money towards the new Kia then waste it on the old. Turns out the breaks on the old vehicle went out and nearly scared the Kia worker driving it. It was time and we were at the right place with the right people who were nothing but honest, friendly, and very helpful beyond anything I have ever experienced. They have helped us through tough financing issues and were always on our side, even driving all the way to Gloucester to tag on our new license plate.

BrittReece

22 de jun. de 2011

NEVER HAVE I EVER had such an ease of an experience at a dealership! I recently relocated from Florida, so had to get my inspection decal and all that fun stuff. Francine went out her her way to have her department accomodate in a impressive timely manner and went above and beyond to buff out a small scratch that accumulated during my relocation. I did not expect such great service, nor could I ask for better service. I feel as though I now have a personal friend at my new local Kia dealership.

Andrew.S

13 de jun. de 2011

So i am in the navy and am away from home. My wifes van breaks have been making a noise she wanted to get checked out before she went on a road trip. so she makes an appointment and goes in this morning. The two ladies were extremely rude and short with her making my wife very uncomfortable. Very poor showing. they were rude over the phone with her also. so i called to talk to the GM Steve Sparkman who magically is not there and has no voice mail or any way to leave a message that is not word of mouth. See ya Casey. will not be back to you wich is a shame because the sales process there was very plesant. Do not bother because apparently the only care about selling not continued customer care and support. would rate lower if given the oppertunity.

jjmorant

28 de may. de 2011

I had gone to the dealership on Sunday afternoon 5/1/11 mainly to just test drive the Soul. I knew I liked the car but was debating when to get it because it would eventually be for my son who's in college. I ended up coming back that Thursday evening to get the car but the one I was going to get was sold already! (My fault, had I been thinking, I would have tied it up with a deposit, but since I wasn't sure when I would actually purchase-oh well! :)) Anyway, Chris Bell was the salesperson working with me and he was just so sorry that someone had sold the car I had wanted to get but he helped me out so well and he and Roberto bent over backwards working with me to get our deal done. They were all absolutely fabulous throughout my entire experience, right through finance and delivery of my new vehicle. Chris and everyone else were very reassuring about service after the sale and made sure to make me know that they would be there for me way after the sale. That is very important to me whenever I make a purchase such as this. I never thought I would be purchasing from Casey but the folks at Casey Kia were such wonderful folks to work with and I am very happy and satisfied that I went there! Chris Bell--you rock dude!!! Many blessings to you and your family!!! Jocelyn J. Morant-Extremely satisfied KIA "SOUL" owner!! The only thing missing is the song! "I'm glad I got with 'this' and not with 'that'!" Somehow, we need to have a CD of the SOUL song to automatically come with all the SOUL vehicles! Please work on that and I want one!!!!

Smite18

17 de may. de 2011

Went to this dealership back in 12/2010, not knowing I would be buying a new car from the showroom floor lol. The new representative there Christopher Bell was a jewel to work with. I didn't feel pressured into buying anything, I took my time and he was patient and easy to work with. Not only did I receive great service, I also traded in my 2006 Chevrolet Cobalt for 2011 Kia Soul which is a blast and a joy to drive. I look forward to the new model upgrade and continued excellent customer service from Chris. Great job!!

kiarnd

15 de may. de 2011

We stopped by Casy Kia on Saturday, 5/7, just to get ideas about a replacement vehicle for our truck which had become too large for us to drive comfortably. We were greeted by Jimmie Bell. Our whole day turned out to be more like a visit with a friend helping us make a decision that would be best for us rather than an opportunity for him to make a sale. Jimmie took the time we needed to show us various vehicles, and I was particularly impressed with his acquired knowledge and willingness to answer questions and work with his management (Roberto) to give us a very fair deal. We walked out that week with a 2011 Kia Sorento, and we feel confident we chose a vehicle and dealership who will serve us well for years to come.

socrnut13

10 de may. de 2011

Went in there not knowing anything about Kia's and came out with a new Sportage. Chris was great to work with proffesional, and friendly at all times. Even came in on his day off to help us out because we were on a short schedule. Because of his giving great info and his proffesional way of working with us is the reason we were able to work out a deal for the car. The whole staff seemd very honest , upfront and friendly and made the buying process easy to handle.

kenneth white

4 de may. de 2011

Badara Sow is the best salesperson I have dealt with at any car dealership. Badara diligent attention to detail provided me with the satisfaction needed to purchase a new car. In fact, I was so impressed with Badara's professionalism, I purchased two new vehicles same day. Manager Roberto was superb as well. Badara and Roberto deserve recognition for maintaing Casey Kia the best dealership and best employees I have encountered.

Silky54

25 de abr. de 2011

Went in to look at the Kia Soul fully loaded with a amazing warranty. The first person we met was Jimmie Bell, extremely pesonalable witty and charming. All this form a newbie in the business. He was knowelegable about all aspects of his job and handle himself in a professional manner. We left with the Kia Soul though we had only come to look. Dealing with Jimmie Bell was truly a pleasure, I looked forward to the day I shake his hand as Manager of Kia dealership, I really believe this young man is going far.With Kind Regards,Sharlene Kohler ;-)_

micmack61

22 de abr. de 2011

My wife car was on its last leg and she needed something dependable,Jimmie approached and helped us through getting us the SUV she wanted..was such a good experience that I talked to Jimmie and asked him to keep an eye out for a truck for me. Within a couple of weeks he called and I went and bought the truck that I drive Now. Excellant experience from all.

joe_hoover

19 de abr. de 2011

I went to this dealership starting on Sunday and did not walk out of there with a new car, I went back on Monday and walked out with a new car. I am going to rate this dealership twice....for this rating: JIMMIE BELL - He was an EXCELLENT salesperson and would recommend him to anyone considering a Kia. - OUTSTANDING customer service!- He CARED about what we were looking for in the vehicle and TOOK THE TIME to show us all the details about the vehicle we were considering. - Gave us the opportunity to take the car till 5pm if needed and took the time to address all of our concerns. Although it took the average wait time of 5 hours to get the deal done, it was worth the wait, he got what we wanted and the Sales Manager (forgive me for not remembering his name properly, Roberto?) was more professional and caring than Sunday's experience. In short I would RECOMMEND anyone to go see Jimmie Bell at Casey Kia!**P/S: Read my other rating about ERIC HORNE at Casey Kia, DO NOT see ERIC HORNE, stay away from him. Casey Kia, keep JIMMIE but I would say get rid of ERIC!

ischmidt2

14 de abr. de 2011

I had ordered a Honda Civic 2 months earlier and could not get a straight answer on when my car would be in. Turns out it was never confirmed that the assembly plant accepted the order. I had looked at Toyota Corolla, Sion TC, and Hyandai Genass prior to ordering the Honda. When I found out that the Honda was probably not going to be built, I decided to look and see what Kia had. I was interested in a Forte Koupe SX manual transmission. The salesman above showed me what they had on the lot and immediately asked his manager to start a search for my spec car. I also learned that about 95% of all cars sold in the US are automatics and that prospects were slim. They did have a Forte koupe on the showroom floor and I liked the looks. There was no pressure to put me in any car that they could. I asked to test drive the koupe and was plesently surprised with the car. I looked at the sedan but stayed with the koupe. Throughout the entire process I was never pressured to buy a car. I had arrived late the first night to look and when I left, way past closing, I never felt pressured to decide. Chris was very professional and easy going. I closed the deal the next day. The only negative I had with my purchase was that I had wanted an SX with manual transmission and there didn't seem to be any available anywhere.

klsc53

13 de abr. de 2011

My previous auto had 134,000something miles and things were starting to fail. I went online and looked at Casey Kia for a possible used auto for myself. I met w/Chris Bell. We talked and then I test drove a Kia...I realized that I needed cruise control and they did not have any in the model I was looking at. Chris said they had a Pontiac G3 with cruise, but it was a dealer demo w/the driver's stuff in the car. I said I didn't care about that. When I saw the car I knew I wanted it. I drove it and confirmed my first thoughts. We went inside and started the paperwork. I was firm on how much I could pay and Chris made the deal. When I finally drove away I was a very happy customer!

chipspinella

13 de abr. de 2011

I was looking for a new car, and decided to check out the KIA soul. I went to two KIA dealers close to my house. I took a test ride and decided to buy one. I made a cash offer to 4 kia dealers in the area, including Casey Kia, on line. The offer Imade was slightly under the dealer's quote's. Casey Kia was the only dealer who stayed in contact with me. It truly seemed that Chris Bell was the only person that truely wanted to help me get a Soul. Chris called me, and said that Casey had a Soul coming in that was close to my cash offer. I agreed to meet with chris. He was very courtious and professional. I got my Soul at a fair price and couldn't be more satisfied with Chris Bell and Casey Kia.

JLSidorowicz

7 de abr. de 2011

Chris was an amazing salesman. I never felt like I was being misguided or lied to. He took the time to show us every vehicle we looked at until we found the one that suited us and our lives. THANKS CHRIS! We love our new Sorento and you made it happen!

Lkn2Him

2 de abr. de 2011

The people at Casey Kia are all friendly, not pushy and very knowledgeable about their product. I never even thought of owning a Kia, but after some homework and a visit to Casey I am very happy with my new Kia Sorento. The salesman Chris Bell has been true to his word in staying in touch with me and checking on my satisfaction with the vehicle. I would highly recommend this dealership and in paticular Chris to help you with the purchase of your new Kia!

KeyandraM

31 de mar. de 2011

From the first day I walked into Casey Kia, I was more than a customer to them. I personally would like to thank Badara Sow for helping me and leading me through a rough process. I would say he is a very dedicated worker because he did not give up on me when the banks disapproved me. He made sure I was well taken care of and made sure I was satisfied with my purchase. He even took the time to show me the ins and outs of the car I purchased. The employees at Casey Kia are wonderful. I would like to thank and praise them for a job well done. They all put their heads together and got me out of there in a vehicle that I liked. Even though I'm moving from the state of VA in less than a month, I would travel back just to purchase a vehicle from these guys at any given time. I loved my experience at Casey Kia!!!

brhollifield

9 de ene. de 2011

After a LONG relationship with Bowditch Ford in which we had purchased SEVEN vehicles and took all of our vehicles there for service we got tired of the run around and the poor customer service, my wife finally got to the point that she said she will NEVER drive another Ford and will NEVER visit Bowditch again. A friend of ours owns a Kia, something I NEVER considered, but reluctantly we went to Casey Kia, someone who I swore I would NEVER do business with... let me tell you how times have changed. Doing business with Casey Kia was an absolute pleasure ! We worked with a sales associate named Chris who was very friendly and accommodating, Chris was very easy to work with, we didn't feel any pressure to buy and felt like he was there more just to help us out, show us what we wanted and answer our questions. While we were looking Roberto, the Sales Manager, stopped by to introduce himself, again we didn't feel ANY pressure we honestly felt like he was just interested in meeting us, saying hi and offering to help in any way he could. After some looking we decided on a vehicle we were interested in and it was time for the dealership to " go to work ". Chris wrote up our " deal " took it to Roberto and that is when the fun began... this wasn't like most dealerships where they run back and forth and you feel like you have to haggle, at one point my wife and I just got up and went to the sales desk and just flat out told Roberto what we wanted and what we could do. I never got the feeling from anyone that we were out of line... they continued to work with us and it was a great experience. We came to a decision on the deal but unfortunately it fell through on our part, but that didn't stop Roberto or Chris, I feel like both of them knew how bad we wanted to get out of our current car so they both kept working. To make a long story short, we ended up in a bigger car with more features for only a little more money than we originally planned to spend. Every one at this dealership bent over backwards to help us and make sure we were taken care of, we never felt pressured and we never felt like we were in a sales environment. Doing business with Casey Kia was a great experience and I will recommend them to all that ask !