Peter S.

11 de jun. de 2016

I was in the market for a 2015/2016 Ford Mustang and this dealership made the buying experience very smooth and hassle free. Georgy Berezin was my salesman and he helped me every step of the way, he was awesome to deal with. I would highly recommend this dealership to others.

taurus guy

31 de may. de 2016

I went in to the dealership at the last minute for an inspection. I was in and out in one hour. My technician, Thomas, was pleasent and explained point-by-point my state inspection and future recommended service. Not a hard sell at all, and I felt very comfortable. As a senior citizen, I felt good overall with the service. I'll be back without question. I don't feel like they were trying to "rip me off".

perry123

23 de may. de 2016

Cavalier Ford is the best dealership and service center around! They have the best customer service and they are so efficient.I have never had a bad experience there, and they are so polite and courteous. Aubrey Jamison is my service advisor and I have to say, he makes my visits there so much fun. He is the nicest guy and works really hard for his customers, I cant say enough about his professionalism as well, he is an awesome employee. I only service my 15' Explorer at Cavalier because of how the customer service is and the amazing service they do on my SUV. I also have to say I bought my Explorer from there as well because of how great of a dealership Cavalier is. I would recommend Cavalier to anyone and everyone! I know they have me for a lifetime customer!

lili5212

23 de may. de 2016

Recently purchased a pre-owned Edge from Cavalier Ford Lincoln. Our experience was beyond great. The used car manager Barry found me everything I was looking for on my new Edge. I couldn't have been more happy with Ben Molina. Would recommend dealership to others for sure.

Rocket37

5 de may. de 2016

Nickole Pepke consistently provides courteous professional Service. She listens carefully, finds the most cost-effective service to meet the need (including suggesting coupons), ensures the mechanics verify the problem before completing the service, keeps us informed, and delivers on time. This kind of service is what keeps us coming back, both for service and buying cars as we have need.

Snipe2008

12 de abr. de 2016

They did an awesome job and worked with me to get the deal I wanted! They helped me figure out exactily what I could afford and did not try to push me to purchase something out of my league!

f.trucks

5 de abr. de 2016

I have had my 2010 F150 serviced by Cavalier ford for the last 6 years. Nichol Pepke the green team service manager is awesome. Always has my truck when promised, keeps me informed and also lets me know when coupons are available.

Bzeigler

19 de mar. de 2016

Recently purchased a 2016 F150 from Cavalier Ford Lincoln Greenbrier. I had the pleasure of working with Georgy Berezin. I researched several vehicles I was considering before I started to test drive them. I was by most accounts a well informed purchaser from price to options to newest upgrades. I realized how much I didn't know when I started to talk to Georgy. He should work for Ford Corporate. He knew everything about the vehicle and was very helpful when it came to selecting options. The dealership did not have the model with the options I was looking for so Georgy helped me order the exact truck I wanted and kept me continually updated on its production and delivery schedule. Overall, I am certain I made the right decision to buy my new vehicle from Cavalier Ford Lincoln Greenbrier and was lucky to be assisted by Georgy.

Danreview

12 de mar. de 2016

I've bought five cars from this dealership and with Earl Odom. His professionalism is fantastic. He knows that the next car I buy will be with him and with this dealership. I'm also very happy with the service department. They have always been honest about my service needs, and they take care of my vehicles promptly. I know that if something isn't "quite right," they will take care of me. They also take care of me with discounts and promotions to defray the costs. No, it's not free, of course, but I feel that they take good care of my vehicle and ME!

Pre-K Teacher

5 de mar. de 2016

I came in for a look at a car. At first, I was not sure. I waited a few weeks.I did some research. Earl Odom was my salesman and took all the time to show me the features of the car even before I committed to the sale. He was not pushy at all. He answered all my questions. The company was willing to deal with me, and helped me feel comfortable, especially since I was coming into the dealership as a single woman. They were very nice and friendly. I am happy with my purchase and I feel I was treated fairly. I would recommend Cavalier Ford Lincoln to others.

Ann G.

4 de mar. de 2016

I have dealt with Cavalier since 1999. I have traded several times and have always been impressed with the both the sales and service personnel. I guess that's why I keep coming back!!

Mari59

3 de mar. de 2016

At a difficult time I was due to circumstances forced to shop for a new vehicle. My apprehension and nerves were there. Having to do business under emotional circumstances. I believe that respect and understanding were in play during this whole process. I was treated with kindness. Thank God for good people he put in my way, especially Beau Daniels. The finance manager was so kind as well and my salesman Ossai was so patient. This is my second vehicle from cavalier and my 5th Ford! Thank you,

samiejernss

1 de mar. de 2016

May have taken a while however got the price to a acceptable point and fell in love with my new vehicle. only downside was the constant back and fourth between sales and management.

jwort

23 de feb. de 2016

I recently bought a cpo truck from Cavalier and have to say I was quite impressed with the sales team. Greg Sewell, Shane Bevan, and Cathy Carter were outstanding and very professional. Each of them provided great product knowledge as well as willingness to "go the extra mile" to gain my business. I would without a doubt buy from Cavalier again.

texasbld

23 de feb. de 2016

Buying the car was a great experience. The after the sales service is terrible. Service department is horrible. To hard to deal with. No return phone calls and keep getting passed around from one team to another. I have been trying to get our new 2016 explorer serviced for two weeks and still no forward movement. All smoke and mirrors when it comes to that part of the over all car experience.

Candice80

20 de feb. de 2016

Every department I worked with was great, I definitely recommended this dealership. My salesman was Gordon Walker, he has gone above and beyond to make sure our car buying experience was of the best quality again everyone from top to bottom was great!

F-150 lariat Guy

20 de feb. de 2016

While I have had several salesman over the years, the service department is the #1 reason I buy all my vehicles here. Sales may get you in the door, but service is the reason that you come back. It takes a lot to gain my loyalty and trust, and I don't go anywhere else once I have found it. I know that they have my best interests at heart and NEVER try to upsell maintenance item that are not needed. I have had the same service advisor for over 10 years and I know that I'm getting quality work done by highly competent mechanics that know what they're doing. Service advisors are empowered to make things right and provide loaners, car washes and other services as appropriate to ensure that I am satisfied with my experience.

FordFamily02

3 de feb. de 2016

The Edge is the second vehicle we purchased from Cavalier Ford using the website. Kudos to the Website. Nikki is our service advisor and she is the best. We are very cost conscious and she lets us know what service is coming up and the expected cost. This gives us time to "save" for the next maintenance. She always includes the service coupons and earned points too. I trust her completely. She definetly keeps us coming back to Cavalier Ford.

Disappointed customer

2 de feb. de 2016

I purchased a new F150 and was told I would receive my first oil change free. I called on Friday and made an appointment for the following Tuesday at 10:45. I arrived at 10:40 and was told it would take 3 1/2 to get to my truck as they had unexpected/unscheduled work ahead of me. The service writer, Rebecca, asked if they could reschedule for the following week. I made an appointment, but then thought if they would treat me this way once, I could run into the same problem again. Forgot to mention I drove up from North Carolina for this service appointment. I decided I would contact the service manager about this issue. I called and was directed to Miss Cassie Hunter who was busy because I received her voice mail and could leave a message that would be answered before the end of the day. It is 8:30 pm. If this is the way customers are treated after the sale is completed I don't think I will be visiting the dealer again. Sincerely,David Sawyer

Timkberg

30 de ene. de 2016

My F150 was done in a very short amount of time! Oil changed, tires rotated, multi-point inspection with written report faster than any visit to any dealer or repair facility in the last 20 years. Very impressive. Friendly people in the service dept too!

unhappy

22 de ene. de 2016

We took a car in for problem of pulling to right. Was given an estimate for over $2,000.00. Took it to another dealer and repairs were made for $450.00. Drives wonderful. Cavalier added in update to software, and brake lining etc etc. I guess when you work on piece work. You want to keeping adding things because the more you can charge the customer the more you get paid. The dealer we took our car to was recommended and does work on City trucks and cars. He was honest and did not add fluff to make more money. We had used Cavalier for over 40 years but in the pass year we have seem a decline the way they do business. I would tell everyone to be careful dealing with them. The service manager needs replaced. He is rude and talks in circle, when he will answer your call, and is unprofessional.

Midajohn

11 de ene. de 2016

Absolute worst service. Went in with a small issue, after 4 return visits, the vehicle is still not fixed. Service manager and owner were of no help.

Dozier

31 de dic. de 2015

Great customer service. Best dealer in the area. Keep up the great work. I highly recommend trying them for service. All of my family uses them for their service needs.

texasbld

31 de dic. de 2015

I was in the market for a new vehicle and had narrowed my search to two local dealers. Cavalier Ford was by far the most professional both in doing the business deal and the personal interaction. The quality of the service from the initial contact to finalizing the paperwork was first rate. The general manager went out of his way to ensure I was being taken care of and the follow thru from the entire staff was excellent. Is was the atypical car shopping and buying experience. No pressure no up selling no power negotiating. Just a great product sold at a honest and fair price. Could not be more pleased with the entire process. Cavalier is a first rate dealership.

Dave

23 de nov. de 2015

My wife and I immediately found the car we wanted, and had excellent and professional service from our sales specialist, Georgy. We hate paperwork, but that part of the sale proceed quickly and effortlessly. Wonderful service from an engaging, friendly and professional staff.

ZKB2015

21 de nov. de 2015

Cavalier Ford Greenbrier is absolutely the best dealer around. We are extremely pleased with the customer loyalty and service. Thanks again Cavalier Ford for helping us get our Fusion! Very happy customers :)

Need for Speed

19 de nov. de 2015

A great car buying experience. No pressure, helpful and informative team. Answered all my questions and ensured I received the all the information on my new vehicle.

RandyG

17 de nov. de 2015

I've had trouble with my Focus' transmission but the dealership and Ford have been very forthcoming with information and willing to do what it takes to get the thing working right. Nichole Pepke is the service manager who has walked me through the process and she's been great. I've also had a great experience with Steve on the sales floor. Very helpful all around.

Rmoats3

30 de oct. de 2015

Wanted to upgrade from a Nissan to a Lincoln. Laid my cards on the table and asked Mr Odom if he thought it was possible. Earl Odom made it happen

Pissed off in Portsmouth

22 de oct. de 2015

I have a Lincoln Navigator. I had it towed to the dealership on Sunday night, October 11th. I got a call from Melissa about 9:04 am on Monday. I didn't hear anything else from her the rest of the day. I decided to call about 4:15 and the department phone just rung, so I left a message. After several attempts to get through to service, I got a hold of Melissa. She stated that they had not gotten a diagnosis for my vehicle. They had it all day. I expressed my feelings and all she could do was apologize. She finally called me on Tuesday morning about 8:20. She gave me the same diagnosis that the tow truck driver gave me. It took a day and a half to tell me that. I declined the service, because I felt it was way too high and I was not happy. I called an left a voice message with the general manager, Ken Childress. Today is Wednesday, October 21st and I have yet to receive a call back. I also noticed that I was not given a complimentary car wash. The note on the receipt stated that the customer declined and will take a rain check. That is a bald face lie. No one asked if we wanted a car wash. I am very disappointed in the service that I was given. The Lincoln dealership has not been the same since James Church no longer owns the old dealership down the street. I bought my vehicle from this dealership, but will never give them any of my business. I will visit another dealership for my Lincoln services.

CrazyforMyStang

5 de oct. de 2015

I dropped off my car for a recall service appointment. When I picked it up it had a "check engine" light. The light was not on prior to the service call. I contacted my service advisor, who has NEVER RETURNED MY CALLS, and finally was able to get an appointment through another team member. They charged me $124.95 to tell me what the check engine light was on for. They gave me the code and an estimate for $629 to repair the problem. When I had the code checked somewhere else (for free) the problem was a completely different issue. I tried to contact them about this and they are not willing to work with me, but are willing to perform the $629 worth of service. No thank you.

Calogrenant

2 de oct. de 2015

It was a warm, no pressure and no rush atmosphere that they have provided my family and myself when I went to test drive my truck. It was truly and different and unique experience for me from any dealer that I have experienced before. Danny went out of his way to assist and explain all the feature of the F-150. The staff was courteous and friendly.

Jim & Gail - Edge

12 de sep. de 2015

Ben Molina was one of the easiest sales persons I have ever worked with. I know I will enjoy my new Ford Edge because he was so great at selling it to me.

Hvacmike

7 de sep. de 2015

2nd visit here in a year. First time I was looking to buy a 2014 fx4, they couldn't get the price to what I would agree upon, also said finance wasn't approved, though less than 5 days later I got a letter from a finance company saying it was approved. Today I went to look at a new gt to replace my 2014 gt. Sales person says they don't let people test drive gt's. Guess they weren't interested in selling any. Sales people there definelly judge your income by your appearance, which for today's times doesn't work well for them. No big deal I'll go back to beach ford.

JPM

31 de ago. de 2015

We bought two used vehicles from Cavalier with the wonderful support of Garth King. He took time to help us understand our options there and other sister dealers. A professional and courteous service provided throughout. Cavalier Ford at Greenbrier was a great place to get our two vehicles and would highly recommend anyone searching for a vehicle to start there first.

Sherry Groves

8 de ago. de 2015

This is my second Ford from Cavalier. But, my first LINCOLN and a Hybrid! Love my car! Bill Phillips has the personality & the knowledge to help a gal find her dream car. After visiting other dealerships in the Tidewater area with Hybrid automobiles, Cavalier Ford Lincoln was the only professional sales experience. Visit this amazing dealership before making your important decision. You will be glad you went to this amazing dealership. Don't forget to ask for Bill Phillips!

wgnsfam

13 de jul. de 2015

Called ahead. Manager connected us with Dwayne, and we got a new truck. Nice guy. Knows the products. Courteous. Patient. And thorough. We looked at the lot. We looked online and even drove to a sister delearship. At the end of the day, we were confident that we got a good deal on our trade in and a good deal on a new vehicle.

NJstang

24 de jun. de 2015

I live in NJ and flew all the way down to VA to purchase this vehicle. I was in the market for a very specific white convertibale 2015 mustang and due to the specifications, Cavalier was the only dealership that had this car with 500 miles of my home in NJ. I found the car online and struck a deal with my salesman, Georgy Berezin, within a 10 minute conversation. I had done a significant amount of research and I knew what my bottom line was and Georgy was able to meet me EXACTLY where I needed to be on price. He was even willing to pick me up from the airport and take me to the dealership. Not only was extremely accomodating but also easy to work with and knowledgeable. I also wanted to give a shout out to Shane Bevan who was very pleasant to deal with while filling out the financial paperwork.Thank you all for the pleasant experiance!Zan

Fordgrl

20 de jun. de 2015

Matt Brinson was great! He explained everything about the cars we were looking at and suggested the best deal for us. I always get great service at Cavaliers that is why I keep coming back! I recommend them all the time.

Sharon_truck_lady

17 de jun. de 2015

I could not say enough positives about this place. I was happy with every aspect of buying the new car from Cavalier! Knowledgeable staff, great facility, customer service was excellent. I will go there again and again to purchase my vehicles. Thank you for making the experience a great one!

LMH

13 de jun. de 2015

I just bought my 3rd Lincoln vehicle from Cavalier Ford Lincoln because I LOVE their vehicles & the dealership! Their dedicated Lincoln showroom is one stop for everything Lincoln related. I just bought a new, 2015 Navigator L and the experience with my salesman MARK BALLANCE was awesome! Talk about no pressure, knowledge & getting things done without delays...along each step, MARK was there. My previous salesman, Roy Tyler, retired, as it was he who welcomed me to the Lincoln family and passed the baton on. Service Dept is honest and calls me with the status of my vehicle. I like these guys. If after 3 new vehicles from the same dealership doesn't speak volumes about loyalty and the kind of shop they run at Cavalier Ford Lincoln, then you are not serious in ingaging with a company that makes car buying a pleasant experience.

lincoln4me

13 de jun. de 2015

I just bought my 3rd Lincoln vehicle from Cavalier Ford Lincoln because I LOVE their vehicles & the dealership! Their dedicated Lincoln showroom is one stop for everything Lincoln related. I just bought a new, 2015 Navigator L and the experience with my salesman MARK BALLANCE was awesome! Talk about no pressure, knowledge & getting things done without delays...along each step, MARK was there. My previous salesman, Roy Tyler, retired, as it was he who welcomed me to the Lincoln family and passed the baton on. Service Dept is honest and calls me with the status of my vehicle. I like these guys. If after 3 new vehicles from the same dealership doesn't speak volumes about loyalty and the kind of shop they run at Cavalier Ford Lincoln, then you are not serious in ingaging with a company that makes car buying a pleasant experience. LMH in Chesapeake. VA

clemsongirl0502

9 de jun. de 2015

My husband and I absolutely LOVED working with Sang Han, Sales Consultant. Our treatment was something I didn't think was possible when buying a car. I won't lie, I HATE buying a car, but Sang made it simple, easy, and thorough. I was most impressed with his customer service and going above and beyond. Our calls were answered immediately and all questions answered thoroughly.My husband is a UPS driver and does get home until after 8pm most nights. He delivered our car completely detailed and with a full tank of gas to our house, along with all of the papers we needed to sign!! WOW!! That in itself was more than impressive and appreciated by my husband. Sang came highly recommended from several good friends. He has been in this business for 20+ years and it shows! We will never buy a car from anyone else. AMAZING and THANK YOU again!!!

reedsdad

30 de may. de 2015

My experience with Cavalier Ford could be summed up as quick and painless. I knew what I wanted and my Sales professional, Bill Minyard, was able to find the car and get a deal done. There was no pushing to "upgrade" me or find a different car that would benefit the dealership in the long run but steer me away from what I wanted.All in all, I was pleasantly surprised with the experience as I haven't bought a new car in many years. I'm hoping the service side of things will do the same.

No more

11 de may. de 2015

You think buying a new explorar for almost 40.000 will make you not need to see the service people for a while.At 6000 miles the Car started making noises, windshield issues, the rubber make noise bacause the wind goes under it, the suspension started to make noise,break peddle started to make a noise also. took the car fur time to cavalier ford and no results.On top of the attitude I am dealing with, I was told by the service people that this is a commen issues with all the new explorers, and the sad thing is they don't have parts for theses issues! Believe it I left the car 2 days (apperantlly you have to hassle to get a loaner) which I still did not get.Picked up the car still not repaired, I was told the other part of the service was done ( changing the oil and tires) only to see the change oil messege to come up every 5 minutes, this place is a joke I bought five cars from toyota and never had to deal with anything like that.I will try another dealership to do the repaires, and after that this junk will go.

gmenfan75

6 de may. de 2015

First off, I did NOT buy my car from them even though they are less than 5 minutes from my house, they were charging $20k over sticker for a shelby GT 500 which I purchased from Williamsburg ford. I decided to take it in for an inspection at 1200 miles and noticed there was extra mileage on the car. Called and talked to a few stuffed shirts who after some b.s. excuses said they would check into who took my shelby for a joy ride. Be careful if you bring your performance vehicle here because the "garage staff" may want to take it for a spin.

KatKrazy

5 de may. de 2015

Do not return phone calls about a new purchase (Lincoln at 2 months), get the car finally for repair 2 weeks later after hounding them, don't get call back for update when they said they would, still awaiting yet another day for a call back. NOT impressed with this dealership- I should never have left Beach Ford!!!

jweatherly

5 de may. de 2015

I went to Cavalier Ford to see Danny McDermott because I was recommended by a few people and had heard nothing but great things. I was only going to "look" at brand new Ford Escapes because I was still in college at the time and did not think I was financially ready for a new car. My salesperson happened to find a "used" model that had only been driven off the lot for a few days and I ended up saving tons of money. He was also able to help me get the best value for my trade-in vehicle, even better than CarMax and the value listed on Kellys Blue Book. I am VERY happy with my vehicle and tremendously grateful to Mr. Danny McDermott for helping me to find the car of my dreams- at the absolute best price! I recommend this dealership to everyone who is looking to buy their car for a great price.

Cweatherly

4 de may. de 2015

Our salesman, Danny McDermott, was exceptionally professional in helping us purchase our Ford Escape. We felt like we got the best deal possible and will certainly be going back for any future purchases. Thanks Danny!!!

uzoe70

1 de may. de 2015

I really appreciated the hassle free purchase of a Ford Flex and excellent customer service. I would recommend this dealership to anyone looking to purchase a vehicle.

James Deal

1 de may. de 2015

Outstanding in every way. Cavalier Ford is the greatest car buying experience ever. Have always bought Ford and have been a customer of this dealership for the last 25 years buying 2 used. And3 new cars at this location. I'll. Be back! Thanks

honestyis_key

1 de may. de 2015

I had very good experience shopping at Cavalier Ford Lincoln. Dwayne Rhooms is very knowledgeable and has been very helpful along the way. I certainly will recommend him to my friends.

perry2216

30 de abr. de 2015

I was very please with the service Mr.Rhooms provided as I was looking for a vehicle to purchase for my son. The experience and knowledge he has made me comfortable in knowing my son would be driving a dependable car soon.

marty

29 de abr. de 2015

I was so impressed with the salesman. He was very helpful and knowledgeable. He did not put on any pressure like some other places. That really impressed me the most about Mr. Walker. Thanks for you help. I would definitely recommend Gordon Walker to a friend.

MsWhitePersonally

29 de abr. de 2015

Thank you so very much for you guys help and services everybody was so pleasant but I do wanna thank Dwayne Rhooms for his help definitely he really gave me the run down on what I was looking for and also provided me special served services whatever I asked he was right on time with the answers I needed. So I will be back again to get that ride. Thank you so much again.

jazzoneonone25

29 de abr. de 2015

You were so helpful ... Great customer appreciation very nice and well respected. Had a answee to every question. I made a great choice coming here and I will recommend anyone here.

P.Cherry

29 de abr. de 2015

I had the best experience. I'm super happy with my car and I will recommend Cavalier Ford Lincoln, Thank youHave a bless day.

James0715

29 de abr. de 2015

Mr. Rhooms was excellent with the service that he provided. He was very courteous, patient, knowledgeable, and professional. It was indeed a very pleasant experience. I highly recommend Mr. Dwayne Rhooms. He is definitely an asset to your organization.

mesha89

29 de abr. de 2015

Thank you for all your help Dwayne even though my card it's up where it suppose to be I will still be about to get my 2015 ford fusion, but I will be back this summer. Customer service was great,nice working with you.

Vic's Lincoln

28 de abr. de 2015

In the premium car market relationship with the sales rep is critical. I have purchased 3 Lincoln cars from Mark Balance and he has always been there to see I was satisfied.

Golfhack72

28 de abr. de 2015

You hear catchy slogans, promises, and come on's from many car dealerships. I want to say that Cavalier Ford Lincoln Greenbrier doesn't just say they want to be your dealership for life they actually mean it and stand behind it. Most dealership during the courtship (when your looking and buying)are there to meet and exceed your expectations, then after 5 years and your warranty expires your a name on work order invoice. That isn't Cavalier, they stand behind you even years after your purchase, customer service, parts and service. I have been with Cavalier over 30 years because of the way they treat me and my vehicles. Not just when I'm buying and everything is perfect, they stand behind you when things are not so perfect. you will never leave the dealership feeling dissatisfied, ignored or mistreated. I manage a large information data center with thousands of customers, I used Cavalier Ford Lincoln Greenbrier in my last talk to my staff on how customer service should be done. They make each customer feel special and fairly treated even if the news wasn't so great. The management staff knows customer loyalty, the service staff knows customer satisfaction, and sales staff knows customers expectations and needs. I'm a Cavalier customer for over thirty years, and will be for another 30 years. I'm picky, cantankerous, and not easy to please, but Cavalier, you have earned my trust, loyalty, and respect. You all have choices, If you choose Cavalier Ford Lincoln Greenbrier as your dealership you will not be disappointed. ?

ajohnson123

27 de abr. de 2015

I have had the pleasure of working with Mark Ballance in my purchases as well as his excellent followup on my services requirements. His attention to detail and professionalism are superior. Mark rocks!

jmalf

23 de abr. de 2015

I had the pleasure of using the service at Cavalier Lincoln for my Navigator, they were exceptional in keeping me informed of progress and making sure everything was right. When the covered repair was more extensive they made sure I had what I needed for an upcoming vacation since my vehicle was out of commission. I went on to purchase a new Navigator and I am very pleased with the sales and I know if it needs service that Jonathan in Lincoln Service will handle it with professionalism. I highly recommend them.

MariaOlah

22 de abr. de 2015

I recently purchased my F-150 pickup from Cavalier Ford. The reason? Gordon Walker! My company has purchased several work trucks from Gordon over the last few years, so when i was ready to get a personal vehicle, I knew I had to go see Gordon. I was not disappointed. His service is outstanding and went above and beyond to find me the perfect truck!

tonylawyer

21 de abr. de 2015

The reason I came back to buy my new car was due to Gordon. I bought my first Ford Escape in 2011 from Gordon and when I came back I knew he would not steer me wrong. I purchased a new 2015 Ford Escape and I couldn't be happier.

DMOSS

20 de abr. de 2015

We have purchased at least seven new Fords from Gordon Walker just since he has been at Cavalier Ford Greenbriar in Chesapeake Virginia . Every experience Gordon has been very courteous and genuine and treats you like family with his main goal that you are completely satisfied with your vehicle purchase , price and service not just then but in the future . There are many car dealers to choose from when it comes to buying a new vehicle . There is only one Gordon Walker and he is at Cavalier Ford Greenbriar . Thanks again Gordon...

RH2015

20 de abr. de 2015

I have purchased two vehicles from the Cavalier Ford Greenbrier location working with Gordon Walker, my experience was excellent, if you are looking for a professional and courteous experience stop by and see Gordon Walker.

bjjack201

18 de abr. de 2015

One of the best car buying experiences ever. Very good dealership.

ManateeMary

13 de mar. de 2015

The staff at Cavalier Ford was exceptionilly friendly and very informative. I was just looking, but ended up ordering a car that same day! My sales representatives kept me informed through out the whole process and have followed up with me after receiving my new car. Thanks Matthew and Dave.

tinaahs06

2 de feb. de 2015

My experience with Cavalier Lincoln and Ford in Greenbrier was excellent. The salesman worked really hard and cared about what our needs were rather than just the price tag he could offer us to make him more money. The manager offered assistance to help the salesman make our experience better. The financial associate was very friendly and very patient at explaining any questions I had. I would definitely recommend Cavalier Lincoln Ford in Greenbrier.

davis.jason93

23 de ene. de 2015

It was a pleasure dealing with the Cavalier Ford Lincoln team. From the internet search to the emails and then dealing with the Salesman. Georgy Berezin was the best! They will have my business on the next vehicle I decide to purchase and I will recommend all my friend to them.

jhyman1

22 de nov. de 2014

After crashing my vehicle because the brakes failed, I called Cavalier and told them I had no brakes. I was referred to a body shop because they didn't do body work anymore. The body shop didn't do mechanical work. My truck ended up back at Cavalier where I was charged $600 for a master cylinder replacement and to vacuum/bleed the brake line. I picked up the truck, brakes failed 2 blocks away. I brought it back, took them for a test drive. Got a call the next day that it would be $3000 to replace the hydraulic control unit and calipers because all of the rubber parts had been compromised by the fluid I put in the car before the crash. If you knew the wrong fluid was in it, why would you charge me $600 to repair 1 part only to tell me that it will be another $3000 to repair it all. Why nickle and dime me when I came to you for help. Why not be upfront and tell me the truth.I was told by customer service that I would not be charged for the inspection because I had to pay an additional tow service charge to get my truck back to them. Since I didn't write down the name of who I spoke with, I was told no such credit would be given. And all of the ladies in the customer service office just sat there shrugging their shoulders.My truck has been repaired and for half the cost but not by them.I will NEVER recommend this location to ANYONE.PS-I gave them a 2 on friendliness because they smiled when I arrived.

Josh T

13 de ago. de 2014

I've bought many vehicles from Cavalier over the years, including 2 in the past 12 months. Each and every time I walk into the showroom I'm greeted with smiles and everyone is super friendly. From the receptionist, to the sales people to the managers, you cannot get a better car buying experience anywhere else in the area.

NO REINS

8 de ago. de 2014

The entire reason I purchased my vehicle from Cavalier was the salesman - Dwayne. The moment I met him he was very friendly and extremely knowledgeable about the vehicle. That was just the beginning throughout the entire buying process he was on top of things. He kept in contact with me the entire sale. Because of his extensive automobile expertise he was able to explain what the shop performed prior to delivery. I am sure if I need anything after the sale Dwayne will be there to assist me.I would recommend you see Dwayne for your next vehicle.Congrats on a job well done - Dwayne.

teacha1995

1 de ago. de 2014

Went in to have our car's "free" oil change and they said they had to charge us for a tire rotation and a new air filter in order to get the free oil change. They charge $35.00 for the air filter alone ($8.00 at Walmart)!! That doesn't include the tire rotation and labor. They should never advertise this as a free oil change when people purchase their cars!! My husband took the keys and decided to do the work himself and save money. The manager (who wasn't available when he was at the dealership) called and was not helpful at all. I will never recommend this dealership to anyone. The more people I talk to, the more I wish I would've researched before we bought our car there two years ago. There are dealerships out there that do offer the free oil changes for life without any strings attached, and I will be going there to purchase my next vehicle.

Avelyn Chambers

26 de jul. de 2014

This is the 6th vehicle that we have purchased from Cavalier Ford. Earl sold us 4 of them. We keep coming back because of the quality of service and the durable cars ford makes. Earl and the finance department treated us like we were a true part of the Ford family! We'll be back!

B_P

14 de jul. de 2014

One of the best dealerships in the area in terms of friendly and honest service. I didn't feel any pressure to buy something I might regret later. They went above and beyond to help me out and even stayed well after closing time to help me out.

23rdTempest

8 de jul. de 2014

The whole experience was great. From finding what vehicle I want, all the way to buying my new car. Danny McDermott was very nice and very professional through out the whole sale.

nothappy

5 de jun. de 2014

I went through cars.com about an inquiry and didn't receive anything back from them. why post of your not going to contact them anyways. I work I don't have time to come to your dealership, thus is the reason I was asking for info in the first place!

ryangarrett97

26 de mar. de 2014

I went in to look at a f 250 sales man told me the truck was 42,000. Went home looked online and price was 37,900. Went back couple weeks later salesman said would be like $38-39. Looked online again 34,900 asked them about it. Looked online again changed price to 37,900 So thanks Richard Sinclair on to the next Ford dealer.

lwolfe910

23 de mar. de 2014

I bought my last vehicle from Cavalier and was reasonably satisified with the transaction. However this was by far the most pleasant experience I have ever had when dealing with a car dealership. Dealing with Shawn and Shelby was the most professional combination of sales staff I have ever dealt with, your finance staff was outstanding and the dealership on a whole was most friendly. I will continue to recommend Cavalier to all my friends..

milly1509

22 de mar. de 2014

It was a haggle free experience. I got the vehicle I was looking for, within my price range. I loved my experience with Cavalier Ford!

cnixon4

22 de mar. de 2014

I have dealt with many car dealers and Mark was the best! I would highly recommend him to anyone who is looking to buy a car

WJR

18 de feb. de 2014

Sales associate and sales manager was very helpful and accomodating. Vehicle met or exceeded my expectations. Only downfall was business manager ignored my repeated requests I did not need financing through them.

TeresaMitchell

4 de feb. de 2014

This was my third new vehicle I bought from Dave Cynar at Cavalier ). The first two were necessary work trucks (1996 and 2002), this purchase was for a vehicle I need but was unsure of what I wanted or what would fill all my needs.I shopped for two weeks and test drove 16 different vehicles. I was ready to go buy a different vehicle from another dealership and Dave called me to look at a used car they had just gotten in. He knew the new Ford I had looked at was not quite right for me but he kept an eye open for ones which might have filled my needs. He never gave me any pressure to "give in" or "settle" for one that was not right for me. I did not like the one he had called me about but we walked the lot and looked at many others, then we found one that finally yelled "buy me"! I drove it and fell in love with it- I had never thought about a used car until that day! I feel I got the best vehicle for my money with this Toyota Highlander than any of the other 15 new cars I drove! Very pleased so far, I hope my relationship with the dealership continues with this car as I intend to keep it many years. With my work trucks purchased years earlier I never had a need to visit Cavalier for service but I plan on it with this vehicle. Especially now with the dealership perks Cavalier is offering, not just gimmicks as I learned many other dealers offer.I felt no pressure from the after market sales or for any extended warranty products at Cavalier which is very important to me. I have recommended Dave and Cavalier to friends in the past and I will continue to advise my friends about them.

2008F150

3 de feb. de 2014

Went in for 'free' oil change. Turns out it's only free if I do my regular maintenance at the dealership. Could have told me that before hand. Anyway, $30 later I have an oil change and tires rotated. The next few days I hear grinding noises from the front driver side area. I take it in, ask them if they could pop the tire off and take a quick look. They said they'd have to keep it for at least a day. Kind of in a bad mood too. I went to Firestone. For ten dollars they figured out the problem and fixed it. Cavalier bent my backing plate, whatever that is. That allowed rocks to get in and grind away.

4est

31 de ene. de 2014

I visited due to their F-150 buy back program and came out with a great deal. It was a quick and non-hectic experience.

terrymiller552

2 de ene. de 2014

I had a great buying experience purchasing my 2010 F150 from Cavalier Ford Lincoln. I was treated with respect, and as a valued customer. I feel that I got a fair price and the service and prep team went the extra mile to make sure the truck was in excellent shape, even going beyond the items we had agreed to. I would highly recommend both Cavalier and my sales person, Jay Connolly.Terry Miller

RuthAnnRummel

6 de nov. de 2013

Our shopping for a new vehicle at Cavalier Lincoln was a very painless experience. Mr. Phillips was wonderful to work with during our time there. After months of narrowing down to the Lincoln MKX we still had to find the right car. Mr. Phillips was so patient with us (I should say me) for this purchase was not made quickly. Thank you so much for all of the help that we received from Cavalier Lincoln, this is where my first car was purchased and now our last two have come from there. Ruth Ann Rummel

Timkberg

3 de oct. de 2013

People and price were right. Great buying experience. This my first new Ford product and the sales staff sold me with their knowledge. The dealership is top shelf!

jamesdeane

23 de sep. de 2013

I had my father's truck worked on and service to start was not bad so I also booked my wife's car for a service. after being told the spark plugs went bad and a coil pack went bad 500 dollars later out the door (42,000) on the truck.. 18 hours later truck breaks back down different dealer looks at it because of being out of town and tells me I got screwed the coil packs and spark plugs were never the problem.. now back to the wife car dropped of Thursday night call at 8am, 9am, 10am 11am 12am no answer for the service personally and no call back they can kiss my butt I will never spend a dime there again I also set up the lease of a lot of work vans for my company that they will be losing THANK YOU POS CAVALIER

Fordowner81

23 de jul. de 2013

Great experience all around. From the sales department to the finance people to the service department. Everyone was very friendly and helpful. Great experience all around.

TOwney

21 de jun. de 2013

Buddy Johnson was great work with on the purchase of my new Explorer. It kept me up to date on the progress through out the entire process. This is probably why my family have been a client of his for years.

prfctshot35

10 de jun. de 2013

Gordon was friendly, courteous, and helpful. He understood my current situation and used this knowledge to assist with finding the right vehicle to fit my needs. I will buy future vehicles from him. Great Salesman.

nosyarg

8 de may. de 2013

I went to Cavalier Ford to test drive the 2013 Fusion as I was in need of a new vehicle after having had mine for approximately 12 years. I was looking for something stylish with great features and most importantly dependable. After doing research the Fusion was one of my choices. I was on the lot for less than 10 minutes when Mr. Wilson approached and began to educate me on the various trim selections of the Fusion. He was extremely personable and unlike most salesmen I have come across, not pushy at all. This was something that I appreciated the most about the service I experienced at Cavalier. After my visit and test driving a couple of other vehicles that day, I contacted Mr. Wilson and as soon as he could I received a return call. The call was straight forward and to the point as it was expressed that I did not want to waste his time nor mine if we could not get the price within my budget. After all was said and done, they were able to work with me, offer financing and even took my VERY OLD car in as a trade in! I am now the proud owner of 2013 Fusion SE and I love it! I would highly recommend this dealership. Everyone was extremely friendly and customer service oriented.

bmanningn

4 de may. de 2013

Mr Odom was given the details of what I wanted and he delivered. We told him when we could come in and he was there in a matter of seconds. I have never had that experience when buying a car. The whole team was great from the seller, protection and warranty. This is the way all dealerships should be run, not sell and forget. I would recommend this dealership to all my friends. I am looking forward to my classes on my many features of the car. Great doing business with you.

tdaught1

10 de abr. de 2013

I recently leased a new Ford Fusion from Cavalier Ford. Jay Connolly was the salesperson I dealt with and he was great to work with. I explained to Jay that I was considering a lease as I do not drive that many miles per year anymore and he was very helpful in explaining how a lease works. I told Jay I wasn't sure which options I wanted and didn't want and he carefully helped me search through the inventory until I found the exact car I wanted. I don't think I've ever worked with a salesperson like Jay Connolly that exhibited such patience and professionalism. He showed me that my business was important not only to Cavalier Ford, but to him as well. On a separate note, this was my second purchase from Cavalier Ford and I've been pleased with the service I received from the Service Department as well. I schedule my service appointments through Jon Stefanik and he is the best service coordinator I've ever dealt with.Thanks for taking good care of me,Tom Daughtrey

Jcarleo12

8 de abr. de 2013

Gordon was very helpful , dealership personnel were courteous and pleasant from sales front end to finance and everyone who helped, also the employees who washed the car and filled the gas , thank you for a great car buying experience.

john kingry

17 de dic. de 2012

Many yrs ago I cosigned for my son's first new auto. Tim was our rep and he made Tom very comfortable working with him on the auto familiarization etc. I liked his manner-he wanted to help; not just sell a car. Tim has been in business many years and is a true professional. Tom lives out of town and I have retired. Every year we get a signed Christmas card from him although we have not purchased anything in years! That's what keeps customers! Should I get in the buying mood Tim will be the only stop I make because I will be treated fairly and he will insure I am happy with my purchase! My age tells me I will buy one more auto before passing on and I want the purchase to be satisfying! Tim will be the guy!

crisi13

17 de nov. de 2012

Went to look for a car my husband on a Friday night. Several sales people dodged us...didn't blame them though, no one wants to work late on a Friday night! David greeted us and was awesome. He was very knowledgeable about the cars and wasn't pushy at all! Our "looking" quickly turned into "buying" We couldn't be happier with the deal we got or the car!!

Amreddy

30 de jul. de 2012

I was very impressed with the customer service of Mark Ballance of Cavalier Ford in Chesapeake. He sold me a beautiful white 2013 Ford Explorer in July. His professional and non-pressuring service and expertise made the car buying experience very easy and inviting. Mark was open to any questions that I had and made me feel completely comfortable throughout the entire purchasing experience- including the three test drives that I requested! After driving 5 different vehicles at 4 different dealerships in the Hampton Roads area, it is my pleasure to recommend Mark to help with any sales at Cavalier Ford. Thank you Mark for all of your help!

feb945

24 de jun. de 2012

I am writing this review to compliment the Sales Consultant, Mr. Jay Connolly, who sold me our car yesterday. I would like to also mention I was impressed with other staff members, but only spent a very short time with them. Mr. Connolly was quick to respond to all of the questions I asked him giving me the impression of sure does "his homework" making him knowledgeable. He is encouraging, but not pushy at all. I was impressed with his attitude. He showed us numerous vehicles he felt we may be interested in and he went took extra steps to make sure my wife and I understood everything we needed to know. In summary Mr. Connolly is "the best salesperson" I have ever worked with and I am 67 years of age and have had contact with many. To me he is the best sales representative I have every met. I was impressed with his professionalism, presentation, knowledge, personality, sincerity, and I could go on and on. Something else he did that impressed me was stay after hours to thoroughly go over everything regarding our new car. He is definitely not a "clock watcher employee." When I asked him what he liked about his job he said; "I like making people happy when I am able to help the customer find the vehicle they want." And he did just that with us and we bought a Ford from him that evening. In my opinion Mr. Jay Connolly is to be recognized for the OUTSTANDING JOB he does in representing Cavalier Ford Lincoln Greenbrier. His salesmanship abilities certainly reflected a very professional image. I was impressed with his attitude and personality. He went beyond what I had expected and there is a genuineness in his desire to please and he sure proved it to my wife and I.

johnmathews

22 de jun. de 2012

I **HATE** buying a car. Something that should be really fun and exciting was usually about as pleasant as a root canal--in fact, less so. I have been lied to and ripped off in the past--and as a old man, I never felt like I could let my guard down for one second while talking to these con artists, but Mr. Finn...He was the best,he was more then great . It is wonderful to know that you are getting exactly the car you want, for exactly the price you are quoted . Thank you Cavalier Ford Lincoln team and specially Mr. Finn !

olcdog

14 de may. de 2012

Excellent Customer Service, glad Tim Berry is back in Ford Sales, I have been dealing with him since 1996 or so. The best ford salesman in he area. Very friendly and courteous, alway a smile and does what it takes to make the deal...

rgrett

4 de may. de 2012

My experience with Cavalier Ford Greenbrier in Chesapeake, Virginia has been outstanding thus far!!! I bought a Red 2011 5.0 Mustang in October of 2010. I love the car's performance with that Coyote V8 engine. Also, the service has been spectacular!! Ken Childers, Paul Saltarelli, Shawn Wilson, and Mike Hall have been grade A top notch!! These four guys are GREAT!!! Because of these men with the customer service they provide I will continue to do business with this dealership in the future!!! Ron Grett

lstortini

30 de mar. de 2012

I have been a Cavalier Ford Dealership customer for twenty years and have bought seven cars and trucks from them since 1992. The major reason I continue to return to Cavalier is because of their Service Department. I have found them to be very professional and trustworthy. I have been able to develop an outstanding rapor with my Service Advisor Mr.Brian Lacy and the Service Manager Mr. Paul Saltarelli. I am always treated with respect and I can be assured that my vehicle's are well taken care of when I have them in for service. They always are prepared to go that extra mile to ensure that I am satisfied with their service. It all begins with a knowledgable Sales Representative and then the Service Department. In my opinion the service department can make or break a dealership and Cavalier Ford Lincoln Service Department is "SECOND TO NONE". Cavalier Ford Lincoln Dealership will continue to earn my business in the future. Thank you!

danielsparker22

1 de ago. de 2011

Cavalier Ford was actually my third dealership that I decided to stop at, but I am extremely glad I did. My wife, 18 month daughter, and I walked into Cavalier Ford about an hour before closing on a Sunday and we were quickly greeted by Danny McDermott. We were tired of getting the run around from other dealerships so it might have been obvious upon us initially talking to Danny, but nonetheless Danny was a professional while dealing with situation. We gave Danny all our requirements in a car and he quickly had a new Ford Flex brought out to us. The Flex covered all aspects of what we wanted in a vehicle along with the price that we were comfortable with. We made it clear to Danny that we wanted the most car for the least amount of money and that our monthly payment not going over a certain figure was very important. I am pleased to say that Danny did a great job into meeting with our goals in this aspect. Of the other two dealerships we we visited today Danny was the only salesman that stuck to what we wanted in far as price rather than trying to sell us a more expensive vehicle like the other dealerships attempted. Once the options and price were covered, it was time to test drive the new Ford Flex. Since my wife and I didn't want to deal with the hassle of moving our car seat from the other car to the Flex we took turns driving. Danny was a HUGE help in this manner because he helped looked after our 18 month daughter while my wife and I were testing driving the vehicle. My daughter was smiling from ear to ear while Danny was with her. Danny was a great help and was great with kids.After the test drive this was a done deal. We loved the car and we started the paperwork. They met all our financial needs and we definitely got the most car for the least amount of money possible. Also, I received the highest offer for my trade in vehicle, which even made me that much more happy. I am 100% impressed with the entire process and would recommend Cavalier to anyone looking to buy a new or used car and deal with people that truly know what they are doing with the customers interest as their number one priority. Finally, Danny McDermott was a true professional, but the entire team at Cavalier Ford were just as nice, helpful, and professional. I wish I had the names of all the employees I had contact with, but they were all great.

unhappybuyer01

27 de jun. de 2011

I visited on Thursday June 23 to buy a brand new vehicle. I left that day b/c I could not get what i wanted. I called Fri to buy a different new vehicle, and told Danny to put through my paperwork and tell me what kind of deal we can work out. No word Fri evening, no word sat....sun...or Monday. I finally call Monday, and asked Danny why he hasnt he called and he said he had 2 customers call already today and he was too busy to work on my paperwork. I feel I wasnt a priority at this dealership, bc if I was, he could have passed me to someone less "swamped" or called to let me know what was going on. Im in customer service and I just require the same respect and courtesy that I give to my customers. When I told Danny not to continue with my paperwork that I would rather find another Ford dealership, he just happily said ok. I called the dealership to complain and got a voicemail(surprise suprise). I would rather buy a NEW car from someone who cares about the sale. So much for #1 sales employee...........:(

jrace

8 de abr. de 2011

Let's start with June of 2010. If you trade a car in make sure you get EVERYTHING out of it. If not, you will NEVER see it again. I mistakenly left my GPS in the car and it was stolen by someone that works at the dealership. I suspect whoever cleans the cars out. Yes, I know it's my responsibilty to remove my personal belongings, however, just know that somoene there isn't doing the right thing.Now on to service. You can buy a car and get free oil changes and state inspections for life. With those free oil changes they are supposed to top off all of the fluids in the process. They require you bring the car back to the dealership for all scheduled maintenance, so that if anything goes wrong with the enginge you are fully covered under that warranty. Okay, got it! But, why aren't they holding up their end of that deal? Who knows. I have left several messages for the General Manager to call me back. It's been months he hasn't called. Nothing!! I've bought two cars from this dealership. You think they would show a little more respect for their customers.

jeffdiamond

8 de mar. de 2011

My experience at Cavalier Ford was extremely pleasant and made me feel very comfortable. Our sales person, John Stark, was very knowledgeable about the 2011 Flex and helped us choose the perfect vehicle. He has followed up several times to make sure that we are not having any problems. John was great to work with - he spent several hours with us and made sure that we understood every step of the process. Everyone in the dealership went out of their way to make us feel welcome and appreciated - from the service department to Emery and even Steve. I will definitely recommended my friends to come to Cavalier when they were buying a new or used car. Thank you so much for the great experience!Jeff and Andrea Diamond

dusyroxy

3 de mar. de 2011

I have bought three cars from Stan Wilkins, He listensto what we are looking for and how much we can spend. Stan gives 200% . He never stops helpin..I am so pleased with him I bought my daughters first car from stan.. I will never buy a car from any where else. He is trustworthy and standsbehind his words! unlike otherdealers ( Greenbrier Jeep) the worlds worsdeaership in the stateof VA. I look forward to workin with Stan in the future.

bepetersen

27 de ene. de 2011

I needed to trade for a bigger truck and knew my $$$ limit. Richard Sinclair found me a beautiful crew cab truck in my price range. As much as I didn't want to get rid of my old truck, I love the new one! He even kept in touch and contacter me after the sale to make sure that I was happy.

ajmiller1987

25 de ene. de 2011

Wonderful car buying experience!!! Great service, thanks Richard. The folks at cavalier Ford are very helpful and friendly. They were very honest and made for a stress free first time car buying experience. I strongly recommend this dealer and salesman to everyone..

johnhawk811

24 de ene. de 2011

After wanting a specific Ford, an Explorer Sport Trac, I got connected with Danny McDermott. He not only found the exact Sport Trac I wanted but he has followed up with me on numerous occasions, he was even able to get a lock removed from my tow hitch when the previous owner wasn't able to find the key. I know that when it comes time for my next vehicle I will be looking for Danny...he's definitely one of your best. Thanks Cavalier.John Hawk

Ford quality

24 de ene. de 2011

Dannny has sold me at least 9 Ford vehicles and I've never had any trouble. He is a super salesman, knows his products and I trust him to always do his best for me. He is the reason Cavalier Ford is my dealership. He makes the sales process easy and takes care of all the details.

Taurus 4u

24 de ene. de 2011

The above rating of excellent was given to the salesman beacause of his knowledge of the Ford product and his courteous manner in which I was treated.I was not in the market for a Ford vehicle but after the initial test drive I knew that this was the vehicle for me.Keep up the good work Richard and Cavalier Ford you have just earned another satisfied buyer.100% Quality standard on my overall visit.

jnelson60

24 de ene. de 2011

Dealership is fantastic. Rich Sinclair is the epitome of Great Sales and Customer Support.Found my vehicle in less than an hour, and drove it off the lot after all the paperwork was complete. I'll be back to get another car soon, and have changed my other ford servicing to their experienced and friendly staff.

Gallop1

24 de ene. de 2011

I was really impressed with how easy it was to buy a car. Justin Callender's knowledge and expertise contributed to me buying a car. I brought a Ford Edge. I had a great experience. I like Justin and will refer friends to him and Cavalier Ford. THANK YOU Leslie Gallop

dollfinsalw

24 de ene. de 2011

Danny was a great help to us. We feel we received the best deal and he has been wonderful about following up and helping with any questions we have. We would definitely refer this dealership and sales rep to our friends & family. Thanks Cavalier Ford for making this a pleasant experience!!Anita & Cary Weatherly

rmcnier

23 de ene. de 2011

Got a great truck for a great price!! Georgy Berezin helped me out and was patient while the deal was worked out. He offered me food and drinks while i waited to get into the finance office and had me truck ready to go when i got done. he also explained alot of stuff about the interior of the truck i didn't know about.

060606

21 de ene. de 2011

Tony has been my salesman for over 15 years. He has sold me several cars and trucks. He represents Cavalier Ford in a professional, honest and fair manner. I continue to recommend Tony when asked to recommend a salesman and dealership. I do not make this recommendation lightly as my reputation is at stake as well.

brdieglf3

21 de ene. de 2011

Jay Connolly worked very hard to get us the vehicle my wife wanted. He spent several hours just showing us different models to make sure we were happy with our choice. And we are very happy with the ford fusion we purchased. He has made several phone calls to follow up with us and to make sure everything is fine with the car. Shelby and Ron worked very hard with us on financing and made sure we knew everything we needed to know. We love our new Fusion and cant wait to purchase again in a few years. This is our second car purchase from Cavalier Ford. Thanks Guys.Scott and Martha

usnretired2001

20 de ene. de 2011

Tony was the only reason that I go to this dealership!!! I have bought all my cars from him since 1992. The the best sales man there a Cavalier Ford. Tony is a true professional and my wife like him to and that says a lot if you know my wife. She don't usually like sale personnel at dealerships but Tony won her over with our last car we purchased there. He works hard to win your trust and is very personable. And that what I like about Mr. Trotta (He cares). All sales people should take lessons from Mr. Trotta.

Tom P

19 de ene. de 2011

I enjoyed my experience of working with Danny McDermott as my sales consultant. I would recommend Danny to my friends and I'm sure some day my Mother-In-Law will be in to purchase a vehichle from him as well. Thanks Danny for all your help. I will be sure to purchase my next vehichle from you as well.

Catholic

19 de ene. de 2011

It was a pleasure working with Tony he was very helpful, had plenty of knowledge would buy again from him. The overall dealership was very courteous and helpful. I had no problems with any part of my transaction and all my questions and conserns in buying a used car were explained.

cyoung0414

18 de ene. de 2011

Received excellent service from Tony Trotta. He was very friendly and very knowledgable. He took his time and went thru existing inventory to see if they had anything available that came close to what I was looking for. I was unable to make a purchase the first day. Mr. Trotta was great in following up with me to find my perfect deal.

willie52

18 de ene. de 2011

Outstanding salesman, friendly, and was able to answer all questions. His overall knowledge of the ford vehicles was subperb. The selection of the new for F150 with the new engines have not yet arrived. The sales person was able to show me all the options and packages available.

rsmalley

17 de ene. de 2011

I spotted a used car I was interested in on the web late one night and emailed Danny to call me about it. He called early the next morning but the car was already being looked at. Danny followed up and promised he'd look out for it. The next week he called to tell me the car had not sold so he held it for me to see. My wife and I saw it, loved it and bought it that night! The people were friendly and helpful throughtout with no big sales pressure. The price was also excellent.The last time I bought a new vehicle was at Cavalier Ford nearly 20 years ago and it was a pleasure doing business with them then. It's nice to see some things like good customer service and quality products are still valued at Cavalier Ford.

vice_sparky

17 de ene. de 2011

My name is Willie Baker (part owner of Electric Contracting Corp.). I purchased a 2010 F150 Lariat with the Tuscany package from Cavalier Ford. We have been doing business with this dealership since 1999 & Karen Pribesh with her welcome smile has always been our salesperson. She has been a delight to work with. Her professionalism, sincerity & willingness to go the extra mile to find the right vehicle to fit our needs at the price we could afford has made us a repeat customer. Several family members & friends have purchased from this dealership on our recommendation. On one of the coldest days this winter, Karen drove from the Chesapeake location to the Portsmouth location to enable me to test drive the vehicle that I now own. She makes you feel like you are part of the Cavalier family. With salepersons like Karen, Electric Contracting looks forward to doing business with Cavalier Ford in the future. Thanks Karen.Willie BakerVice President

kdogge

17 de ene. de 2011

Our sales rep Richard Sinclair was very helpful he followed up and was on top of everything. My wife hounded him and he was very patient with us. He also took care of a part that went bad with the vehicle by personally going to get the part so that the shop could work on the car. My wife and I would recommend this dealership and especially this rep to anyone looking for a car.

clarkpetri

17 de ene. de 2011

Due to a cross country move I found myself needing to trade in my car for something I could tow with last minute. Cavalier Ford had a used 2005 Toyota Tacoma I really liked and the whole experience was very pleasant.I've bought/sold around 8 cars in the last ten years and I was dreading the long purchase process but they were certainly the fastest I've worked with.During my test drive there were a couple of things I felt needed repair (A/C switch) and Cavalier took care of them extremely quickly.Due the cross country move because of mail forwarding and then temporary lodging at my new duty station I never received the original registration and got in a crunch needing it to register the truck and get base stickers. I called John Stark, the salesman who worked with me and he had a new one out to me in days. It was awesome.I was very impressed with John and the sales staff.My only complaint was the standard sales "extras" made by one of the financing personnel. The gentleman who did all the finalizing was wonderful but one of the intermediate people tried to sell me under coat treatment and other superfluous extras. I don't mind being offered these services in and of themselves as I understand that their goal is making money. What insulted me was how clearly unfamiliar the lady was with what she was trying to sell me.All in all I highly recommend Cavalier Ford. John Stark, with whom I spent 95% of my time, was awesome and beyond helpful.

sdoutlaw

17 de ene. de 2011

John was great. I went into the dealership in early December to test drive different cars that I was interested in buying. He was patient as I test drove 4 different cars. When I was ready to purchase about a month later, I returned to John and Cavalier Ford. He once again gave me a chance to test drive the Mustang in a manual. He was pleasant to work with as I decided on color and options. I will return to Cavalier Ford and John the next time I am interested in purchasing a car.

sshaw

17 de ene. de 2011

I am a newcomer to the Ford Family after being a Toyota person. I have talked to Mark Ballance on several occasions after buying 3 cars from him in the past. I look forward to buying my new Ford Fusion from him as he has always treated me fairly,friendly and puts my interst first which is a great salesperson. Even after the purchase of a car he is always there to help when needed even coming to get my car for repairs when I was sick. Thank you Cavalier Ford and thank you Mark for your dedicated service.

jblarson

16 de ene. de 2011

I came from out of town to look at a used vehicle. I returned a few weeks later hoping the vechile was still available and then made my purchase. I was happy with the friendliness and knowledge of my salesman, Bill and the help in getting the lowest rate possible for my finances. I am very pleased and would recommend this dealership to anyone I know and feel confident that they would get the proper assistance.

Cleo

16 de ene. de 2011

Justin was on the job. Justin was there to assist as soon as I got to the dealership. I parked all the way at the back of the dealership and did not think anyone was going to notice. Before I got to the cars, he was there introducing himself and ready to lend a helping hand. He made me feel comfortable and answered all of my questions. He helped me to get the car that I wanted. Working with Justin was a very pleasing experience.

londen.lassiter

16 de ene. de 2011

What a great experience. We purchased two vehicles this past year from Cavalier. We had shopped other Ford Dealers in our area and found Bill Minyard to exceed our expectations. We love our trucks and got a great price. Thank you Bill and the gang at Cavalier Ford. We will be back!

foxrb

16 de ene. de 2011

Mr. Bill Minyard provided outstanding customer service in that he was respectful, courteous and listened to the needs and concerns I had as a customer. Due to his listening skills, he was able to assist me in identifing a vehicle that met my needs in style, mechanically, and financially. Mr. Minyard reviewed all pertinent information regarding the sale of my car. By providing information, I was able to formulate questions necessary to complete the sale. As a used car, there was some minor damage and repairs required. Mr. Minyard also took the time to explain the warranty and what items were covered. He answered all questions in a timely manner and returned phone calls.

Rapturo73

16 de ene. de 2011

Purchasing a vehicle can be a daunting task, but the people at Caviler Ford really know how to make it as pleasant as possible. I had the pleasure of working with Justin Calender on my purchase of my new vehicle. He was very knowledgeable and stayed with me every step of the way to insure I was completely taken care of. The one quality that stands out above all the rest for me at Caviler Ford is how quickly they were able to answer all of the questions I had during the purchase. They were very flexible with the financing and worked with me diligently to insure I got the best deal I could. I will definitely be going back to this dealership for all of my auto needs. I would like to thank Justin and all the other people involved for making this dealership one of the finest I've ever been too.

pamdiggs

16 de ene. de 2011

The dealership was very responsive to our needs, searched for the vehicle we wanted and had it delivered on Monday (we bought on Saturday). Justin was great, he was knowledgeable and went out of his way to ensure that we had a good experience. I would recommend Cavalier (having bought there before) and Justin to anyone as a great place to buy and a great salesman to work with.

amberstrawhand

16 de ene. de 2011

I have bought 2 new cars from stan at cavalier ford. He has always done whatever he could to give me a great deal on my trade in and also helped me get into the car that best suits my family. He is very patient and a great sales man. I will definately go to him next time i buy another new car. Thank you for all of your help.

pmpgap

15 de ene. de 2011

We appreciate Justin working with us to find just the right Ford Edge. He was very knowledgable about the vehicle. We would tell any of our friends that are planning to buy a new vehicle that Justin is the man to see. We are enjoying our new Ford Edge.

akbpitcher

15 de ene. de 2011

My husband has purchased many vehicels through Stan over te years. He has always been very friendly and helpful when we come in for service. He has given us his time willingly to show us everythingwe have been interested in. I will continue to work with Stan as long as he is with Cavalier Ford.

Bmolina8645

15 de ene. de 2011

I have purchased three cars from Mr. Wilkins over the years and as long as he's still working there I will continue to buy from them. He listens to what I want in a car, and he has the nack of helping me pick the perfict one. I will always tell all my friends to go see him, he will realy help.

ronm

15 de ene. de 2011

This was my first experience with a Ford dealer. I was greeted at the door by Dave King in a very friendly and warm manner which immediately put me at ease. The Explorer XLT was what I wanted and I had to get one off the truck that had just come in as the first one I wanted was sold on the computer before I could get my order in.Emory Fuller, salesmanager, immediately told my salesman, Dave King, that a truck was just now coming in and that I should go out and look and see if there was one that I liked. I did and Dave very quickly got it in t he computer and I got my vehicle! The service dept. got my vehicle ready the same day while my wife and I went out for dinner for a couple of hours. Dave promised it would be ready at 4:30 when I got back and it was, with a full tank of gas! Dave took the time to demonstrate all the features with my wife and I.I was not pressured into anything and really appreciate the friendly efficient service in buying a new vehicle. The dealership was very neat and clean and I would not hesitate to recommend Cavalier Ford, in fact I have already recommended it to one of my sons who is in the market for a SUV.

getsum1

15 de ene. de 2011

My name is Orlando and I have bought two used cars from Mr. Wilkens, not only he gives 110 percent customer service he aslo will work at anything to make sure the customer goes home happy like I did and that's why I'll keep going back to Cavalier Ford at Greenbriar aswell as recommend all my friends their too.Orlando

edukfan

15 de ene. de 2011

The reason I am writing this is to make sure you salesperson gets the highest rating there is to get. Mr. Stan Wilkins has all the qualities to be an outstanding saleman. His customer service attitude is outstanding, he is friendly personality, his knowledge of his inventory and knowledge of the vehicles..He has made me and my family a true ford owner for life and will always come back to Cavalier Ford for all our needs in vehicles. If you not a 5 star company you should be, just by your salesperson... We have known Mr. Wilkins for years and it is like coming to a family member for our needs.. You should be very proud of Mr. Wilkins performance, we are proud we have know him all these years and will always recommend him to our friends and family members........

scedwards

15 de ene. de 2011

I have been a customer of Cavalier Ford for many years and have purchased quite a few vehicle's from them. Stan Wilkens has always gone above and beyond with helping me and my wife out with everything from service to picking out the right vehicle for our needs. If you are in need for a new or used vehicle, see Stan! He is the first person I call when we are in need for another vehicle. You will be thrilled and pleased with the service he provides.

valsuz

29 de jun. de 2010

We have gotten our last 2 used cars from Cavalier Ford and they have been the best!!Every sales person yours or not will help you. I will say I was not happy with the lady who comes and trys to sell you the fabric coating/under carriage. She was not a friendly person. But as far as everyone else--they work with you and take the time to help you get what you want/need. Good deals, friendly people--best experience I have had buying a car!!

chipr

26 de sep. de 2009

After a very disapointing trip to Greenbrier Dodge to look for a Challenger we decided to go to Cavalier Ford in Chesapeake. Both me and my wife were so happy by the experience that I couldnt wait to get on here to post a thanks to the guys that put us in our new Mustang. It was quick and painless. If we buy another vehicle they would see us again for sure. Thanks again!!