Mark Noriega

1 de jun. de 2021

I bought a 2017 Chevy 1500 here from our sales consultant, Brandon Guzman, who was a knowledgeable, patient and excellent person to work with. Him, along with Alfredo (manager)were understanding of our situation. We had chose a vehicle but had delays with bank transferring funds into our account. We were worried that you'll would not hold the vehicle, but after putting money to hold it and waiting for bank, it all worked out. Overall Cavender Buick West was a good dealership to work with. Thanks for everything Mark (6/1/2021) I'm editing this post because I have discovered a major problem with my "Certified" vehicle. We have had lots of rain recently in our area and we have discovered that water is leaking into the cabin of the truck. It appears to be coming from the seal on the front windshield. I called my salesperson yesterday and told him about the problem. He told me he would need to talk to the manager and call me back in a few minutes. I called him back later in the day and left a message that I was still waiting to hear back from him.We'll its the next day and now I'm editing this review. I'm disappointed with the leak and for my salesperson not calling back like he said he would. We will try again today and see what results we get. Mark

Shelly Urbany

27 de oct. de 2021

The salesman Steven was excellent and very personable. He quickly built a rapport with us. In fact, the day we went to buy the vehicle the price was about seven thousand more than originally quoted on the day we looked at it. We were very disappointed with the new price, but because we liked Steven so much we went ahead with the purchase! Steven made us feel very comfortable. We can’t say enough good things about Steven.

Derek Stephens

24 de ago. de 2021

This is why I don’t like to take my trucks to the dealership for oil changes. The only reason I did is because this was the first one and it was free. Should have just gone to my normal spot and paid the money. Got home and checked the oil fill cap and it was off resting on the cowl thank goodness. Oil was 2 quarts low, added the 2 quarts myself and looked underneath and undercarriage was a mess. Lesson learned. Update: service manager reached out and was very understanding and professional. He asked me to give them another chance to make it right. Update again: Took the truck back for the free oil change that was offered for them to “make it right”. Told the service advisor what happened the last time I came, and said I had a free oil change that was offered by the service manager. She kept asking me for a name for who told me I would get a free oil change (like I would know 5 months later) but I assumed when I said service manager I would think there would only be one. I went back to pick the truck up and she had charged me for the oil change anyways. No point in arguing with these people. Done here now. To be fair the oil change and rotation was done well and correctly.

Steve DeLuna

17 de nov. de 2021

Yes had an awesome experience. Mr. Obed Rojas was an excellent sales consultant. He was professional, attentive to all my purchase needs and made the buying experience smooth. If he wasn't available he ensured that he was covered. I would also like to recognize and compliment Mr. Eric Andredas who filled in for Obed while he was out. The whole buying experience was great and actually quick.

Darren Lee

14 de may. de 2021

Discovered Cavender Buick purely by chance, AND BOY AM I GLAD! I was in the market for a slightly used Jaguar and the vehicle they had was PERFECT! IN EVERY WAY. My sales rep Joe Barrera was extremely kind, patient and helpful. He held the vehicle for me when the company's policy due to scarcity of inventory was to not hold them. He communicated with me clearly and frequently as I made a 1400 mile trip to scoop up my dream car. Pure class top to bottom. I couldn't be happier. FIVE STARS ALL AROUND.