Robert Glennon

26 de oct. de 2015

Service was excellent. Staff was courteous and helpful. Waiting area comfortable and clean. Very pleased with my experience. Thank You

Jose Baez Fuentes

25 de oct. de 2015

We purchased our very first Lincoln vehicle and we are very satisfied at this moment with our purchase. The vehicle has many nice features. The staff was very courteous. Thank you so much.

John Lewis

23 de oct. de 2015

The only bad thing I csn say is that it's hard to get an appointment when you need it. Meaning, my husband's work schedule is not a regular set schedule. When we find out he will be off for a day or two we call and a few times they were booked up already. Even a few days out. We finally got my car in for it's 30,000 mile check up and all is good! They do a great service and in a short amount of time.Thanks!

Ronald Livingstone

23 de oct. de 2015

Everything was great, except they forgot to fill the empty window washer reservoir.

Alexander Clarke

23 de oct. de 2015

The service was completed in a timely manner and the staff is friendly. Jim/James kept me updated on the status of completion. I've been impressed with this dealership since the initial purchase of the MKT in 2012.

David Oneal

20 de oct. de 2015

I have always enjoyed your service department and have been impressed by the attention that I receive on each and every visit.

Timothy Connolly

16 de oct. de 2015

Service is great. We called and were advised that although there were no appointments available the issue sounded "fixable" so to bring it in. The problem was solved, the car washed and vacuumed and the charge was 0.00 - can't do any better than that. Thanks Central Florida Lincoln.

Nelson Roque

16 de oct. de 2015

My wife had a great time getting her manicure and massage while she waited. Thank You

Steve Shumaker

15 de oct. de 2015

Our service manager Jerry Gallman had everything ready and after a minimal wait time, our vehicle was done and we were on our way. Excellent job again.

Kelly Delattre

13 de oct. de 2015

I have a 2011 Navigator. This is my second Navigator and I love them! But....I have to say that service is one of the most important things I consider when I buy a car. The service people (especially Jerry) are all wonderful! They are helpful, friendly and go out of their way to make you feel special. Not only are the service managers wonderful, but I am always welcomed by many of the administrative people including Merritt and many of the managers inside! Honestly, I was somewhat skeptical to buy another Lincoln because there was about a year transition period when there were no service cars, nothing was covered under even the extended warranty, and the moral seemed low. I was promised all of these things would improve and I have NOT been disappointed!! I can't say enough how pleased I am with my Lincoln dealer and all those that work there from the owner of the dealership (who also gives me a warm welcome when he is there) right down to some of the service technicians that have been there a long time. It is refreshing to see so many long-term employees:)

John Morrow

13 de oct. de 2015

I have leased 4-6 vehicles from Merritt Martin at this location over the last 15 years

Susan Young

12 de oct. de 2015

Jerry was wonderful to work with. Red Cap courier service ROCKS! It made it so easy to have my car serviced!

Barbara Schramm

9 de oct. de 2015

I appreciate the things you do to keep customers happy. While waiting for my last repair, I got my nails polished. ???

Raymond Cox

9 de oct. de 2015

Unscheduled service was quick, attentive and friendly.

Roswitha Provoncha

5 de oct. de 2015

You are not just a name, making appointment for service, you are a person, who is very appreciated by the service department to come in for one's service. The staff is very courteous and helpful, and the lounge with coffee and "goodies" is so comfortable. It was such a great idea, to have the waiting timeby past fast with a free manicure. I felt like royaltyRoswitha Provoncha

Teresa Harper

5 de oct. de 2015

Service advisor Jimmy is always courteous, friendly and helpful with all my needs. The dealership is always clean and well maintained. Cashier is always nice and friendly as well. This dealership has a warm and friendly atmosphere and makes you feel like family.

Hugh Butterworth

5 de oct. de 2015

Greeting and checkout was efficient and friendly. Coffee and donuts appreciated. Perfect service, thanks

Michael Wright

30 de sep. de 2015

I had to fit having my car serviced within my schedule. I was able to drop my car off in the morning before work and leave in a loaner car in less than 10 minutes. I saw the same great efficiency when I pick my car up at lunch time. I received my car already serviced, washed, and vacuumed and on my way in just 5 minutes.

Daryl Utvich

29 de sep. de 2015

Love the customer lounge and the prompt service. Will bring my second car in for service as well.

John Porter

29 de sep. de 2015

I had service on my sound system. Staff did a great job with diagnosing the problem and fixing it

Jerry Ornstein

29 de sep. de 2015

Service was fast, friendly and efficent. I will return for my regular car maintenance.

Connie Petersen

28 de sep. de 2015

Very good . We have MKX and have no problems. Love it

Alina Williams

26 de sep. de 2015

This was definitely not the car I expected to drive home on the day I purchased it. I was just curious about the vehicle and how it compared to some of the other non luxury vehicles I was considering. The aggressive lease advertisement is what brought me in and the test drive won me over. Tim, Mike and Rhiannon at Central Florida Lincoln were stellar.

Shirley Janson

25 de sep. de 2015

My car is driving like a dream. As you may see from my repair record, I have been trying since July to find the source of a noise that no one could identify until last week. Thank you for finding the source and fixing it. See you soon for an oil change!

Joann Bebout

24 de sep. de 2015

Came in for routine maintenance . Made appointment and everyone was waiting for me with smiling faces. No problems. Good experience. I would definitely buy another Lincoln from Central Florida Lincoln, primarily because of their excellent service department. Kudos to the entire department! Very well run!

Pamela Glover

23 de sep. de 2015

It was a wonderful experience! The customer service is amazing. Jerry was terrific. I would not want another vehicle than a Lincoln. Thank you,Pam Glover

CL

22 de sep. de 2015

The service was fine. My back up camera was repaired, oil change and tire rotation. Good to go!

Dolores Garnett

21 de sep. de 2015

I appreciated the loan of a car while my car was getting serviced.

Sharon Sprouse

21 de sep. de 2015

I always have had good service at your dealership. This time the service was not completed in a timely manner. They had to order a part. It took a week. We are living in an overnight world. Did someone forget to order? The waiting room has greatly improved.However, I went there 3xs in the early morning and the donuts and muffins were gone. Don't' you restock.Still not up to par with the other dealerships.

Verlin & Judy Raile

17 de sep. de 2015

We feel Amine Allam & Rhianon Mayer are an exceptional asset to Central Florida Lincoln of Orlando. Both are extremely knowledgeable about all your vehicles. We purchased a 2016 Lincoln MKX.Verlin A "Duke" & Judy Raile

Alex Rideaux

15 de sep. de 2015

I enjoyed great service,from the receptionist,to the salesman Mr.merritt the service manager,and all other employees. thanks.Alex Rideaux

Brendan Suhr

13 de sep. de 2015

Jim, always takes care of me...he's fabulous and my Sales rep Merritt Martin is the BEST!!!!

Michael Mccready

12 de sep. de 2015

I purchased a 2013 Lincoln MKS on Labor Day. This car buying experience was unlike any past experience. Everyone was friendly, informative and helpful. There was absolutely NO sales pressure whatsoever. To be honest, you get more pressure from your grocery store to decide on paper or plastic bags than CFL Lincoln. The entire dealership was spotless and had a very comfortable atmosphere. Andrew was very knowledgeable and a great salesperson to deal with. I will definitely be back when it's time to purchase another Lincoln and I'll be pointing all my friends and family here when they are looking for vehicles. This place is top notch all the way. If you're looking for a great experience that leaves you excited about your new vehicle and happy with your deal....come here and see for yourself. You'll be glad you did!

Heather Taylor

11 de sep. de 2015

I took my Navigator in because the "Tire Pressure Low" light was on. They found the problem and repaired it. What really made me happy is that Jerry knew my 7500 mile service was nearly due and offered to go ahead and take care of that on the same day to save me from having to come back in very soon. And, of course, they washed it and made all pretty for me too!

Salomon Serrano

11 de sep. de 2015

My vehicle is a Lincoln Town car. The service as always was exceptional and the staffwere extremely helpful, competent and attend to your needs expeditiously. I am always impress with the service I receive from a staff member call Jerry Gallman, he is veryattentative and knowledgeable in this line of business. I also would like to express that I have been a proud member of owning Lincoln Town cars for 20 years. My loyalty to Lincoln stems from being a proud owner of your cars, attribute to having a state of the arts vehicle along with exceptional service.

Ariante Vargas

11 de sep. de 2015

It was amazing. The workers were fantastic and they got us into a car we necer thought we could drive.

Daniel Morris

9 de sep. de 2015

Andrew Cardenas at Central Florida Lincoln was an excellent salesman! He carefully considered my needs, and found the vehicle that was the right fit for my lifestyle and budget. He was relentless in his pursuit of perfection and serves to be an asset to Lincoln and the quality brand of that it represents. I will definitely consider my car buying experience to be one that was honest and considerate. I will highly recommend Andrew and his persistent yet respectful business acumen to my family friends and colleagues. He brings the dignity back to the term car salesman .

Valued Customer Florida Door Solutions Inc

8 de sep. de 2015

Helpful staff.New lease on Navigator. Kevin in finance very thorough.

Carrie Guglielmi

8 de sep. de 2015

I love the service department at Lincoln! Everyone is very nice and tries to make the experience as positive as possible.

Annie Bryant

4 de sep. de 2015

After making an appointment, I took my car in for service. The problem was diagnosed and I was given the details and cost to fix it. I authorized the repair and waited. Within the amount of time I was told it would take, my car was fixed, I paid for it, and was on my way. While waiting, several of the employees passed by noticed me sitting there and offered refreshments and an invitation for a massage in the chair next to where I was sitting.

Gary Pond

4 de sep. de 2015

I have a Lincoln Navigator. I had an oil change. Service was good and the staff was attentive.

Karin Dugan

4 de sep. de 2015

Beautiful dealership and waiting lounge, friendly and helpful personnel, prompt service, good coffee - and I love my car!!

Joshua Gebbeken

3 de sep. de 2015

We can't say enough good things about the outstanding service we received. Typically, we have felt pressured by car salesmen at other dealerships, which made the entire car buying experience stressful. That was not the case at Central Florida Lincoln and Andrew Cardenas and Rhiannon Mayer treated us like family.

Timothy Connolly

31 de ago. de 2015

Impressed that we had small dent on side and we never mentioned it, but somehow they pulled the dent out and never mentioned it to us!

Debra Stallworth

24 de ago. de 2015

The tire low air pressure light came on and I took it to be checked. The staff was very helpful but the tire could not be repaired. I had to purchase a new tire and I was shocked at the cost to replace it.

HR

21 de ago. de 2015

I have taken my 5 year old MKX exclusively to Central Florida Lincoln for service specifically because of the service department and James Doak. James has always been honest and accommodating and had made every service visit pleasurable.

Ailleen Jones

20 de ago. de 2015

The Works Oil change - waited longer. If going to be more than 45 min, could let the customer know and see if a loaner can be given.

Clarice Fish

18 de ago. de 2015

The staff was excellent,the service was just what I wanted,your waiting area was excellent,enjoyed refreshments, I will be back again!

Gaylia Aldrich

17 de ago. de 2015

As always I received excellent service, fast and efficient.

Patricia Mccurdy

17 de ago. de 2015

MKC 2015 The service was excellent and the staff was more than helpful

Joy Ray

17 de ago. de 2015

I like the service manager he is the best everything was wonderful!!!

Dennis Jackson

17 de ago. de 2015

Our service rep. Was great we had a loner car and I loved it. When my car was returned it was washed and ready to go. Thank you for the excellent service

Kurt Von Esh

15 de ago. de 2015

I had the pleasure of working with a very nice young man by the name of Joey. He was well informed on the vehicle I was looking at.He did an excellent job from the start of my purchase to the time of delivering my new vehicle.

Gilbert Or Berg

15 de ago. de 2015

The service is excellent and they always do a good job. Jim, the service manager,is always helpful and always checks the car for any other problems. I take my cars there for service because they have never tried to sell me service not needed.

Frank Plesko

15 de ago. de 2015

Great service and waiting area is very comfortable.

Salman Rehmetullah

13 de ago. de 2015

very much impress with the service and red carpet service is OMG

Cecil Cyrus

12 de ago. de 2015

I have purchased 2 Nav"s 2 MKT's Service has always been great Jerry is the best.

Deborah Point

11 de ago. de 2015

I purchased my 2014 MKZ after someone broad-sided me at 85mph in my 2013 MKZ. I quickly realized that my MKZ saved my life. My parents drove Lincolns until they both died and I am carrying on the family tradition. The service department is clean, the technicians are friendly and always explain everything. I was always a Ford girl so moving to Lincoln was just a step up.

Robert Wald

11 de ago. de 2015

I have been very pleased with the service. I had my 2015 Navigator in for oil change and some minor cosmetic repairs and was given use of a rental while the work was being done. Staff is very courteous and prompt. Took very little time to bring in and drive out with the rental so I could get back to work. Couldn't be happier with the service so far!

Roger Schafer

10 de ago. de 2015

2016 Lincoln MKZOn delivery, salesman spent most of his time trying to pair my cell phone to the new car (unsuccessfully - I had it done at the Verizon store the next day.) Time on orientation of the vehicle was almost zilch. I have had to use the manual several times already and still have unanswered questions.Otherwise, I love the car.

Raymond Kasper

10 de ago. de 2015

Great service. Amine did a super job. Also, the young girl that did my financing was super. I am worried about the number of times you all are accessing my credit report as it destroys my rating. I bought the car on the 3rd and Central Florida or Lincoln Financing has entered my account 3 or 4 times since; the latest being on the 9th of Aug. I don't understand why and would like an explanation.

Anthony Dorazio Jr

7 de ago. de 2015

2015 Lincoln mkz service was great very attentive and completed on schedule..very friendly service staff

GG

7 de ago. de 2015

Management went the extra mile, above and beyond, to make sure I was satisfied with my purchase. Great new state-of-the-art facility. Attentive and accommodating sales staff.

Karen Santuci

6 de ago. de 2015

I didn't spend much time at the dealership, but my vehicle did. Took about a week to get the new radiator installed. So far, so good.

Kathleen Maibauer

3 de ago. de 2015

Your service advisor Gerry continues to provide us with superior service. He focuses on the customer and demonstrates sincere listening skills. The service team, behind the scene, ALWAYS does an excellent job. We have two vehicles which we have serviced and your team is the only team we will use.

Stephen Fast

1 de ago. de 2015

I had my 2012 MKZ towed in to repair two flats. Left in a 2015 and couldn't be happier

Janice Ross

1 de ago. de 2015

the waiting area is lovely, brew your own coffee, water, donuts, muffins, coffee, etc. My salesman visited me while I was waiting for my oil change/6month checkup. I just thought the wait was a little long -- 9:00a appt. arrived at 8:45a and left at 11:00a.

EWesley

31 de jul. de 2015

Excellent staff and service in the body shop. Great dealership to work with!!

Jacinda Alvarez

28 de jul. de 2015

I purchased the 2015 MKC. The service was impeccable. Everyone knew their role and played it in a timely manner. Ive purchased a few vehicles and never have I not spent the entire day in the dealership. The service from everyone on the team was seamless and my time was a priority. It was as if they held my hand through the entire process making sure I knew about my purchase and every feature that the car included. I drove from another city so the last thing I wanted was to sit in the dealership waiting. They made it a great experience and I will continue doing business in the years to come.

Barbara Stewart

27 de jul. de 2015

Central Florida Lincoln is a great place to purchase a vehicle or have your vehicle serviced. The customer s always treated with respect. The staff will work to try to get the best possible deal for you. This is a place you will visit over and over and over because you can trust CFL.

Mr&MrsJ

26 de jul. de 2015

The entire service staff of Central Florida Lincoln consistently offers us exceptional care: ease in prompt scheduling, friendly attention, no-hassle provision of a loaner vehicle, quick and satisfactory service, and complimentary car wash.

Ronald Pelland

25 de jul. de 2015

Everyone that I have met to date has treated me with the utmost care! Courteous , informed, knowledgeable and caring and it all seems instinctive from within! Kudos and 10's to the entire staff!!!

Timothy Taylor

25 de jul. de 2015

Jerry and the service department always do an excellent job and work very hard to make us happy!

Maureen Besaw

24 de jul. de 2015

We purchased the MKZ Hydrid 2.0 nearly two years ago and we are still in love with it. Believe me, I have been known to trade vehicles every six months but this Baby is a keeper. We are always greatly impressed with the wonderful people at Central Florida Lincoln for they are the best....

Sandi

24 de jul. de 2015

I have had nothing but positive experience with Central Florida Lincoln, from the moment I stepped through the door to purchase my MKT. Anytime I have an appointment for service, I am greeted with a smile and treated professionally. I love the service that I receive and recommend this dealership any chance I get. My next Lincoln will be purchased through this dealer!

Rita Blankenhorn

23 de jul. de 2015

I have 2008 Lincoln MKZ and I take my car in for service when it is needed and also repairs and have not had any problems with anyone thay are all very helpful and courteous. Jerry is my service representative and he is very helpful and lets me know when it is time to have work done on the car.

Mel

22 de jul. de 2015

I leased a MKZ. My sales consultant Daran Bucknor was wonderful. He was very helpful and his knowledge of the different cars available was terrific. I was very happy with the experience.

Paula Ragatz

21 de jul. de 2015

Easy to make an appointment. Excellent customer service and I love the free car wash. I was very happy with my first time service experience.I have a Lincoln 2015 MKX. Love my vehicle. Drives like a dream. This dealership is outstanding in sales and service. Very pleased.

Frances Palmer

20 de jul. de 2015

my experience with your service dept was excellent. i had a lot of service done,taking much of he day.your staff was so helpful and courtous.

Samuel Tyndall

19 de jul. de 2015

I was told I had a nail in my front right tire that was leaking and could not be fixed. The replacement cost with tire, tax & mount was almost $300.00. I said I would have my local tire company do the replacement. Stopped there on way home. No leak, nail was not in wall and I was on my way in 10 minutes. Now in Delaware with same tire and not impressed with lack of follow up on the nail actual status. Sam Tyndall

Rebecca Bonds

18 de jul. de 2015

We were checked on several times as we waited for our vehicle. It is very comfortable in the waiting area. I love the car washed! I look forward to going back again with my beautiful car!

Cathy Trytek

17 de jul. de 2015

I had a service appointment for tire check & oil change. As always everything was great, my service adviser, Jim was wonderfully helpful & service was great!!!

Perry Dworkin

15 de jul. de 2015

Needed oil change and tire rotation. Had good appointment time and a short time to complete work. Just the usual and customary scheduled maintenance. All as expected and delivered.

Linda Williams

14 de jul. de 2015

My Salesman Tim was exceptional! He went above and beyond explaining the car features he even gave me his personal # in case I needed help later. In additional he helped me return my prior leased vehicle to The Nissan dealership.

Tad Stanford

13 de jul. de 2015

For my wife's Lincoln the service has always been great and now you service my Ford...correctly unlike the dealer I purchesed it from. They incorrectly changed the oil On the first AND second LOF for my Fusion Hybrid so it will be coming to you from now on! Thanks for the excellent service we received.

Nelson Roque

13 de jul. de 2015

Entire staff was great. Salesman James was great to wok with and knows his product.

Kathryn Averill

13 de jul. de 2015

I have a 2015 Lincoln MKX. I was very impressed that they offered to come to my location and pick up my vehicle for service. That is really above and beyond. Great Service!!!

Marie Sevick

7 de jul. de 2015

Great service. But I think I entered information for the survey, then was required to provide a screen name and pasword, and then I was required to take the survey again. It makes no sense to me.

Alana DeGarmo

6 de jul. de 2015

Lincoln MKC. After some back and forth over pricing, the experience was great. Tim, Joe, and Mike treated us very well and the follow up has been amazing. Kevin was also great. Tim in particular, who handled our sale, has been very attentive to all of our questions. He is very knowledgeable and helpful. The entire operation, environment, and customer service were stellar. We absolutely LOVE the car!

Char-lynn Mozelle

6 de jul. de 2015

As usual the service at your dealership was exemplerary. James my service advisor was considerate of my concerns about a tire that had a nail in it and explained why it could not be repaired and did provide a list of tires comparable to the one that was flat. My tires overall were in good shape so I only needed that one tire but the dealership didn't have the Michelin Crosstrain I believe that was on my Mountaineer. I thank James and the dealership for services provided. I bought my Mercury from you brand new in 2005 and the servicing of my car has assisted in the longevity of the life of my car. Thanks. C. Mozelle

Lisa Elorza

1 de jul. de 2015

Great product and wonderful people and the program you have there is very accommodating

William Peterson

1 de jul. de 2015

Service to my vehicle was quickly accomplished in less time than I expected. Great job!

Sean Tierney

30 de jun. de 2015

Jerry offered to have a loaner car dropped off to my office and then they took my car, did the oil change and recall part replacement and dropped my car back off to my home the next day. Jerry kept me informed every step of the way. Excellent service!

Doug Kokis

30 de jun. de 2015

Great service. My AC needed a charge. I appreciate the car being washed and vacuumed.

H Davis

28 de jun. de 2015

Service was frequently poor. Parts and repairs were at times not available . I eventuallyvhad to find another service center. I suggest you avoid this dealership at all levels snd st all costs.

Marleen Miles

28 de jun. de 2015

I purchased a 2015 Lincoln MKZ. The service was great from my initial phone inquiry to the minute we stepped on the lot. The pricing phase of the process was easy and closing took a much shorter time than I was used to. No high pressure sales. A great overall team! A great overall experience!

Kevin Robinson

27 de jun. de 2015

I purchased an MKZ from central florida Lincoln and I absolutely love the service and treatment they show me every time I go in for service or complimentary washes. They are the best.

Gary Bakeman

26 de jun. de 2015

They did an excellant job on keeping my car in shape, and a great job of giving me an etimate on my damage claim.

Jerry Gallman

24 de jun. de 2015

On time and friendly and as quoted. Nice waiting room!

Melvin Jones

22 de jun. de 2015

The tech needs more attention to detail panel Undone and wires left out.

Robert Wilson

21 de jun. de 2015

Always the best service I've ever had for any auto!

Khalid Manzur

20 de jun. de 2015

I had the most enjoyable time at the time when I was waiting for my car to get fixed , it was amazing , good coffee, great massaging chairs , ultra relaxing atmosphere ????Thank you so much .Naghma Manzur.

Dorothy Russell

19 de jun. de 2015

I have a 2014 Lincoln MKZ Hybrid. The service call this week was pursuant to a recall on the trunk latch. Originally, when I made the appointment, I requested a loaner car because they said it could take a day. Two days before the appointment Jerry called to say it is a quick fix of 30 minutes and I shouldn't even need the loaner. That was great news to me. He let me pick the time for the appointment. When I took it in, the job was done within that 30 minutes and they washed and vacuumed the car. Great experience.

I Fisher

17 de jun. de 2015

Wasn't the car I originally wanted but the back story and switch was executed flawlessly. Really enjoyed it.

Sandra Mulone

16 de jun. de 2015

Great service, staff, waiting area, I would definitely recommend this dealership.

Scot Woodbury

16 de jun. de 2015

James the service rep- has always been very friendly, informative, and helpful- very satisfied

M. Day

15 de jun. de 2015

2015 MKC. We got in and got the paperwork done and out in record time this time. Best ever.

Angela F

13 de jun. de 2015

I work for Ford Motor Company on the auto show circuit. I had been closely following the launch of the Lincoln MKC when I began my car research a year ago. I received an email saying that my test drive certificate was about to expire so I went in to Central Florida Lincoln dealership. Joe Alvarez sat down with me and figured out exactly what I was looking for. We went on a test drive and I knew then that I wanted to purchase. He and I crunched some numbers and then I let him know that I would be back the following day. Joe was wonderful to work with and really listened to what I was looking for. Later that evening I decided to go back and make the purchase. Joe put me in the hands of Tim Metcalfe. Tim was awesome and helped me finish the process. After all was said and done we sat in my car for 20 minutes while he explained all of the MKC features. Furthermore, he gave me his cell phone number and encouraged me to use it if I had any questions. In summary the staff at Central Florida Lincoln were wonderful. They made my car buying experience a fun one, and I would never think of going anywhere else. I would definitely recommend this dealership to my friends. I was very happy with the entire process and the staff that made it so fun and easy!

Brenda Hankinson

13 de jun. de 2015

I have been coming to this dealership since I bought my Milan 5 years ago because the service continues to be excellent!

Clifford Asbury

13 de jun. de 2015

central florida lincoln did an exceptional job that is why we keep on returning. there staff is great!

Sydelle Gordon

12 de jun. de 2015

Excellent service. Excellent service. Excellent service. Excellent service. Excellent service. Excellent service. Excellent service.Is that enough words?

Debra Stallworth

11 de jun. de 2015

Service was very good . While doing battery check , found low voltage and new battery was installed

Shirley Drummond

10 de jun. de 2015

service on my MKZ was fantastic and all questions were answered, and who wouldn't have questions on this awesome high tech car? Staff was friendly and informative and washed and cleaned the vehicle also. I love my car and I love your kind, courteous service people. Thank you and will see you in December.

Pamela Marshall

6 de jun. de 2015

MKXGreat staffGreat serviceA pleasure to visit!

John Holland

5 de jun. de 2015

The staff was very helpful, fixed the loose steering wheel on my 2014 MKZ, no problem. Could not reprogram the truck lid because internet service was down.

Spencer Niolon III

5 de jun. de 2015

I bought 2013 Lincoln MKS from Central Florida Lincoln in April of 2014. I have continued to bring my car back to this dealership. I can only say that from the buying and service experiences and perspectives that they have been nothing but stellar. The staff and the dealership is of the utmost professionals that I have had the pleasure of doing business with. Even if I did not like my Lincoln, I would buy a Lincoln just for the level of service and quality you receive from this staff. Special thanks to my service center rep Jim.

Kerry Phillips

2 de jun. de 2015

The purchase of our MKC has to be one of the best or yes the best buying experience in purchasing a new vehicle....from the first introduction to the delivery first class all the way... Our ambassador ( you can't call him a salesperson) made the process seamless....

Marappagounder Nalluswami

1 de jun. de 2015

I bought 2014 Lincoln MKZ. The staff was very helpful. The service was excellent.

Robert Fine

29 de may. de 2015

The service staff are great, Jerry does a great job at making me feel like a personal friend.

Emma Miller

22 de may. de 2015

Execellent service - everyone is very friendly and helpful.

Sharon Snow

22 de may. de 2015

All of my issues were addressed and I was very happy with the way I was treated and the outcome.

William James

18 de may. de 2015

2014 MKX..First service since purchase. Stopped by to make an appointment and I was told that it could be done immediately if I could wait. I did and enjoyed my coffee and doughnut. Serviced preformed promptly and car washed. Thanks for the fine service. William James

Marilyn Ainsworth

18 de may. de 2015

We arrived on time and my car was serviced in the one hour time we were told it would take. I was very satisfied.

Lola Kornegay

16 de may. de 2015

I recently purchased a Lincoln MKZ from your dealership and was very impressed with the level of service received. Salesman Daran listened to my description of what I was search in for and was able to quickly identify the best vehicle to meet my needs.

Hema Dinnanauth

15 de may. de 2015

Service guys were very knowledgable and helpful .dealership was very clean and my car was washed and ready when I get there

Robert Belk

15 de may. de 2015

Great staff from sales people to service. This is the 4th car we bought there and I always go back.

Samuel Kerr

14 de may. de 2015

From the moment I arrived for my MKZ maintenance service I was treated like a VIP cannot fault in any way the service I received it was First Class I am also very impressed with the total makeover of the dealership which has been done to a very high standard including the customer lounge, restrooms with a nice coffee area and the car showroom now very appealing for customers to browse a vast improvement overall

Victoria Jones

12 de may. de 2015

All members of the Lincoln team that I dealt with-sales rep, manager, and finance personnel were friendly and patient. They answered all of my questions, took the time to fully explain things, and made feel very comfortable purchasing the vehicle. I would absolutely recommend them. I was very impressed.

Lois Gilbert

12 de may. de 2015

I was so satisfied, I sent an e-mail the day after the service.

Chester Burris Jr

12 de may. de 2015

Purchased my 2nd MKZ from Central Florida Lincoln and it was nice to see that Daran my salesperson for the 1st MKZ was still there. Daran remembered my name and started talking about things that happened on my 1st MKZ. Again, he was very knowledgeable on the new MKZ and answered all my questions without a lot of sales pressure. Also James my Service Tech for the 1st MKZ has done a great job whenever I needed service and I look forward to that same service on the new MKZ.

Henry Clancy

11 de may. de 2015

Battery went out before 2 yrs. James Doak at service dept was excellent as he always is. Just irritated that the battery didn't last longer.

Oscar Girod Loubriel

11 de may. de 2015

Excellent serviceGrat looner carOn time appointment

Marsha Pride

8 de may. de 2015

Leased a 2015 Lincoln Navigator, entire staff was excellent! Especially Tim Metcalfe, will definetly send clients his way!

Frank Plesko

7 de may. de 2015

My salesperson Amin, was very knowledgeable and friendly. I had experienced at least 2-3 other salespeople from other brands, and they were overly aggressive, and one was a bona-bide pain in my butt. Amin was great to work with and I never felt pressured. I LOVE my new MKZ, and they are putting the Zylon coating on it today. We may be back in the future to get my wife a Lincoln !! I also love your waiting area - has all the tools I need to keep working my day.

Hugh Butterworth

6 de may. de 2015

Jerry was very helpful. Staff are always great and the free WiFi was much appreciated along with a coffee and donut while I was waiting.Excellent service.Thanks

Ruth Jennings

5 de may. de 2015

Super vehicle...staff was great...excellent vehicle selection....friendly staff

Steve Shumaker

5 de may. de 2015

Jerry is our service adviser. He put together a proposal for tires on my Ford Explorer along with a laundry list of items to be repaired. It was a very professional presentation and he was able to schedule my service very quickly. The mechanic working on my vehicle didn't think he would be able to get it back on due to road salt corrosion but he was able to reuse the existing part after all. Both of these employees have excellent ethics for not going forward with the replacement which saved me hundreds of dollars. Needless to say I am very happy.

Douglas Fitzgerald

4 de may. de 2015

Central Florida Lincoln aways exceeds my expectations from their timeliness through their newly renovated facilities and selection on vehicles. This is an outstanding organization that really cares about its clients and its readily apparent.

Gary Pond

4 de may. de 2015

Always get great service every time I bring my vehicle in for service or wash

William Hartmann

28 de abr. de 2015

nice, polite----------------------------------------------------------------------------------------

Jerry Ornstein

28 de abr. de 2015

We bought a MKC and so far we LOVE it..!! With all the "bells and whistles" that come as standard equiptment, it will be fun learning.....Everyone was so helpful and friendly, not only because we were potential buyers. I really felt like a friend. Our salesman, Daran Bucknor, went above and beyond to make us feel at ease, with good advice and consultation.

Ulysses Floyd

25 de abr. de 2015

I was very much pleased with the service I received.

Bonnie Robinson

23 de abr. de 2015

The man who serviced my car, Ronald Oliver, was extremely excellent. He was very kind and very knowledgeable concerning the workings of my Lincoln MKZ. If the time should arise again, I would absolutely return to your dealership's body shop, without a doubt.Bonnie Robinson

Evelyn Lavanture

23 de abr. de 2015

2014 Lincoln MKZ. Service was excellent and always staff is very knowledgeable and helpful.

Harlan Hanson

23 de abr. de 2015

Making service reservation was easy. Service manager was friendly, helpful and courteous.The service was excellent and timely. I used the business center while I waited and received a briefing on a long term warranty. The doughnut and coffee was good.

Vincent Richardson Sr

23 de abr. de 2015

Your staff was very helpful and friendly, will come again.Mr. Richardson

Steve Shumaker

22 de abr. de 2015

The new tires were put on in a timely manner and the alignment has certainly made steering my car easier than before. Job well done. Thanks to everyone that worked on my car at Central Florida Lincoln.

Alan Alpert

21 de abr. de 2015

I buy at least one new car every year and the staff at Central Florida Lincoln is truly the best I have ever had the opportunity to work with!!!!

Alvin Cubano

21 de abr. de 2015

Perfect!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jeffrey Fischer

21 de abr. de 2015

Bought a Lincoln MKZ. Staff was great and even stayed late on a Saturday to help me.

Walter Mcmoran

21 de abr. de 2015

We were treated with respect. Tim Metcalfe was very helpful and worked to get a deal that we thought was very good. Thanks to him and all the people at Central Florida Lincoln.

karab323

20 de abr. de 2015

Our experience was very poor, hustled like crazy and poorly handled. They even upset a pregnant women that drove also 3 hours away to see the same car we wanted, with 3 other couples all promised the same car, but she threatened to sue them and offered to pay cash, so they let us go even though we were pre-approved by our credit union. All in all, I would never reccomend this place, not even to my worst enemy.

Perico Arcedo

20 de abr. de 2015

lincoln MKZ.SERVICE WAS EXCELLENT, STAFF very helpful

Roswitha Provoncha

10 de abr. de 2015

I had my oil change and 10 point check up. The check in technician was very helpful and courteous. I love that you give a car wash and vacuum. Your lobby waiting room is so pleasant and beautiful I would not find a better place, even though I have a place closer to me.Roswitha Provoncha

Shannon Washuta

10 de abr. de 2015

everyone was very attentive and professional and service was done in a short time. and thank you for the car wash :)

Kimberly Williams

10 de abr. de 2015

Jim was outstanding. He made the purchase so easy.

Ronald Oliver

10 de abr. de 2015

THE STAFF WAS EXCELLENT AND I PURCHASED ONE BAD TO THE BONE MK-Z

John G.

7 de abr. de 2015

Amin, my sales rep, was very knowledgeable and helpful in selecting my MKC. Having driven 4 other car makes, driving the Lincoln MKC was a pleasure and made it very easy to pick the MKC. The reputation of the service department is very good and I am looking forward to that experience. Also, the complimentary car washes are a bonus.

Louis Bracci

3 de abr. de 2015

There is a reason I drive from Leesburg to the dealership. There sales and service people are by far the best around !!

Randolph Bracy Jr.

1 de abr. de 2015

First rate with service. Would definitely recommend the service department.

Windom Fitzgerald

1 de abr. de 2015

This dealership is so professional that I will always give them the first opportunity for my business.

Carlene Thompson

27 de mar. de 2015

Excellent service as usual. A neighbor is considering a Lincoln so told him how pleased we were with the sales personnel and service personnel at Central Florida Lincoln.

Cecil Cyrus

26 de mar. de 2015

Great as always Jerry is the best. I would like to talk to a Lincoln service rep about my wipers coming on for no reason and driver side window keeps reversing when I put it up.

Deborah Point

25 de mar. de 2015

I love coming to the dealership and getting immediate response from the service advisors. The atmosphere is friendly and clean. Very comfortable.I was not happy with the wash service because the wipe down was done with dirty rag and left streaks on my windshield & mirrors. I had to redo once I got home. Sunshine showed streaks terribly & it was just because the rag used was wet and/or dirty. Most people probably wouldn't notice but I wash my car weekly and am particular about the windows.

Lucia Silva

24 de mar. de 2015

Exceed expectations. The service was great they did a excelente job and after all they cleaned my car.

Lisa Perry

23 de mar. de 2015

Everyone at the dealership is wonderful. My loaner car is ready when I get there. Roland the service manager and the gentleman inside both jog out to greet me, review what my scheduled service involves, gets done the paperwork and have me in my car in no time. Its ready when I expect it be, it's washed, and the checkout is fast and friendly. Excellent, excellent service!! My car is a 2013 Lincoln crossover. Love it, love it, love it!!

James Mundie

18 de mar. de 2015

professional and curious - great customer service - 2nd car we have had from this location and will be going back for a 3rd !!!!!!

Lawrence Polhamus

15 de mar. de 2015

I was very pleased with Amine's product knowledge to courtesy in Finance. I was also impressed with er friendliness of other sales representatives and their assisting with any questions I had.

Shuie

14 de mar. de 2015

The service staff was very courteous and professional. I was able to get a service appointment in a timely manner. The part was in stock so I was able to get my car back the same day. Awesome team, excellent work. Thank you to the service staff and the person that cleaned and washed my car.

Michele Moyano- Robinson

13 de mar. de 2015

The staff in service is always very helpful. They are prepared for my arrival and of my car needs more time to service, they give me a loaner so I am not inconvenienced. I travel frequently for work and need that flexibility with service to my car. Really appreciate all the guys do there to make deriving my car so easy. Thanks!

Deborah Bergen

13 de mar. de 2015

need more trunk space mkz hybrid, service and facility where great.

Sandra Dershimer

12 de mar. de 2015

Great Service. A pleasant experience with a very courteous and responsive staff.

John Pascarella

12 de mar. de 2015

Had a very good experience when I had to have my Mks towed because it wouldn't start after being jumped. The service dept. is top notch. James is always very friendly and accomendating. Job well done.

Kathleen Brown

11 de mar. de 2015

The service team was very courteous and helpful! My car was serviced exactly at my apt time.

Victor Johnson

11 de mar. de 2015

I've always enjoyed dealing with Jimmy the service advisor very courteous well mannered also like to think outside personal you have for coming in on the GPS problem that I had where couple of dealerships in Illinois we're unable to do so what experience I have on and off when I am in Florida have enjoyed the service I have gotten whether the for just the oil change or service I get my car back clean and vacuumed which is a big plus and the waiting room is exceptional and the anemities that it provides

Alonzo Hardeman, Elizabeth Hardeman

11 de mar. de 2015

The service far exceeded our expectations, the staff worked wonderfully with us and with each other. We purchased a 2015 MKX and we are completely loving it.

Cathy Trytek

11 de mar. de 2015

everyone there is always very helpful and friendly.

James Therrell

11 de mar. de 2015

helpful and informative......................................

Janice White

11 de mar. de 2015

Everything was great - easy peasy! Love the waiting area for service; comfy, clean, easy wifi access, good coffee and treats!

Theresa Harper

11 de mar. de 2015

everything was perfect, the service and the technician. i am highly satisfied.

Long Time Service Customer

11 de mar. de 2015

great Service Dept. experience! always ready and willing to assist in any way!

Harlan Olson

11 de mar. de 2015

We just leased a MKC from Colonial Lincoln - the staff was VERY friendly & just made us feel like family !!! The MKC is amazing - great gas mileage & very stylish!!! Thank You

June Knight

10 de mar. de 2015

I have always received good, courteous and helpful service - will make it hard to leave if I ever have to purchases another car! Bought 2 new tires - service people were very attentive

Sean Del Castillo

10 de mar. de 2015

The purchase experience was very favorable. My initial contact was with an intern who was very helpful. The salesman who finished up with me was also excellent.

Mahmoud Khalil

10 de mar. de 2015

everyone at Lincoln dealer is very nice and helpful

Peter Swanz

10 de mar. de 2015

knowledgeable, friendly staffknowledgeable, friendly staffknowledgeable, friendly staff

Kathleen Maibauer

10 de mar. de 2015

Service Advisor Jerry continues to demonstrate excellent customer service and he has excellent listening skills and "what if" thinking. The two ladies in the office are always pleasant and thorough.

Ramon Prendergast

6 de mar. de 2015

Professional attitudes. Negotiations can be fun and they played it to the tee.

Julie Cabrera

5 de mar. de 2015

Tim Metcalfe is awesome - insisted that I drive the car on the road and not just in the parking lot as I had planned. So glad he insisted as after the short drive I had a good feel for what the Lincoln offered. Thanks Tim - will be seeing you!

Charles Starr Jr.

4 de mar. de 2015

I bought a new MKC. Love it all of the staff was great. A real team an pleasant, helpful and efficient.

Douglas Apolinario

4 de mar. de 2015

Had a great buying experience! Kevin Nowak was very helpful, he wasn't a pushy salesperson and worked with me in getting a great car for a great price and a better apr% than what I was offered at other dealerships. Would defnetly buy again from This dealer.

Timothy Sponsler

4 de mar. de 2015

I had to return for a second service call to remedy the problem, but the staff was outstanding. In particular, I'd like to commend Jerry for his excellent service.

Karam Duggal

4 de mar. de 2015

Received excellent service both at time of signing Lease and Vehicle maintenance service.

Andrew Albritton

4 de mar. de 2015

I recently purchased a 2015 Lincoln MKZ and the staff was extremely helpful in placing me in the car that fit my needs. The team here did a famtastic job at helping me through the car buying process as this was my first time purchasing a new car.

Jarene Mathias

4 de mar. de 2015

Darren was great and made this an easy process for me.

Renzo Paredes

4 de mar. de 2015

2015 MKX ImitedThe service was excellent, the salesman was very knowledgeable, and informational,He made the process very easy. Excellent job.

Lisa Phillips

4 de mar. de 2015

Love CFL. Bought my Lincoln here in 2008. Never take it anywhere else for service. Love the newly remodeled building.

Micheal Wright Sr

4 de mar. de 2015

We were very pleased our purchase of a MKS. Our salesman Amine was very attentive and worked with us to get the terms we wanted.

Jim

15 de dic. de 2014

I selected Central Florida Lincoln due to outstanding customer service. They sold me a Certified Pre-Owned Lincoln with the optional 125,000 mile bumper to bumper warranty, and free maintenance for the full 125,000 miles. And they provide me with a loaner car, even if my car is just in for regular service. The service experience is outstanding, and the service manager Roland always comes over when my car is serviced to make sure everything is done to my satisfaction. I strongly recommend Central Florida Lincoln for both sales and service. They really do strive to make you happy.

kmontreuil

25 de jul. de 2014

Excellent no pressure purchase. Most friendly and knowledgeable salesman we encountered in town! I feel we got a fair deal and happy with my purchase.

Brittani Preschel

15 de jul. de 2014

Impressed. I went in for a regularly scheduled maintenance appointment that I made over the phone. I was greeted by a very friendly person who was waiting for me with clipboard, knew my name and gave me his complete attention. He confirmed my info and led me into the service waiting lounge which is amazing, fresh snacks, couches, big screen tvs??? he said they just went through a complete renovation and it showed. Almost like i was at really nice hotel lobby with a concierge. A little while later he came in and said I had a minor issue, but not to worry all work was under my warranty and my loaner car was waiting for me. I was skeptical, but it was right there. They gave me the exact car I drive for a loaner car (brand new and clean), and confirmed when my vehicle would be done within my timeframe. The service advisor even helped me move all of my personal items from my car into the service loaner-- including my son's car seat! I am very impressed with this service experience and will definitely be back again. nice to know they take care of their customers when it really counts.

Doug in Kissimmee

7 de oct. de 2013

We purchased a used Lincoln and after a day it started smelling like cigarette smoke. We contacted the sales person Jason Thulin and he said the dealer would do what ever it took to satisfy us. After much research on the internet we were not sure the smell could ever be removed. We returned the car and they got us a new Lincoln for what we considered a fair price. Rhiannon Mayer did all the paper again and it went very quickly. Everyone there was a big help and understood the problem. Jason and Rhiannon make you feel like you are a friend and they sincerely care about doing the right thing.

Dayton

12 de sep. de 2013

I was shopping around for used cars around ~22,000. I contacted this dealer regarding a car and received astounding service. We negotiated a fair price, but ultimately I looked elsewhere. I would, however recommend this dealer to anyone looking for a car.

Seashelly428

3 de jul. de 2013

Absolutely ridiculous, called 2 weeks ago to make an appt with a loaner car, called back 2 days before appt to confirm and now they say I don't have an appt and fords are not allowed to have loaner cars. Ford, Lincoln, mercury are all under the ford brand and able to be serviced interchangeably. Was transferred to the service manager and he kept insisting that I must've called the wrong dealership even though there is only 1 Lincoln dealership on colonial and also pretty much would not let me make an appt and kept telling me to call ford. Well I have already tried with 2 ford dealerships and they both had horrible service so some suggested that Lincoln has better service, clearly not! All this does is confirm that I would never buy a Lincoln or another ford for that matter bc sales is 1% of your total experience, service is where you spend your time getting things fixed

Bolducpaul

14 de jun. de 2013

Tim Metcalfe was my salesman and he was extremely informative and really worked for me. I never felt pressured and I believe he got me the best deal.

Sports Fan

26 de mar. de 2013

The service staff at Central Florida Lincoln is superb. My vehicle was ready at the time they promised.

ELDEEB4000

15 de dic. de 2012

This is a warning to all car buyers, avoid these people at all costs. They are a gang.Unethical and dishonest techniques are their routine. Raised price of vehicle after negotiating it, forced me to purchase a gap insurance and extended warrant I didn't need or want because that is the only way the bank would drop my APR!! It was also the only money they would make as they made $ 17 on my $52,000 purchase??!!No follow up calls and no answering my calls/questions after rediculously over-priced purchase.

Petro Lady

8 de oct. de 2012

It is pure a pleasure to have my vehicle serviced and enjoy the full treatment of made to feel like I am the most valuble customer to them, I will never go anywhere else, and I will drive many miles out of my way just to let them take total care of me and my Lincoln................

es gardiner

25 de sep. de 2012

from the time i drove in until the time i left this service department was very professional and made my service appointment very pleasant. i will definitely recommend this dealership to my family and friends.

Car Shopper

19 de ago. de 2012

I was shopping for a pre-owned car for a few weeks and inquired on one to Central Florida Lincoln. I was impressed with how quickly they responded.. and in the same day I was there and took my new car home... A+ The service was great!

Performer01

3 de mar. de 2012

Terrible experience ,Why, when I looked on autotrader to compare vehicles central fla Lincoln had the highest price on the vehicle being searched. I stopped by the dealership and the salesperson actually raised the price. I spoke with mgr who was rude and ignorant . He insisted the they were in the "ball park " however I could prove otherwise . He didn't care the other dealers were cheaper and more customer friendly . I then called the general mgr who was equally ignorant , defending their highly inflated price. The apple never falls far from the tree . The lies and ignorance starts at the top of their command and is backed by all involved. My advise : go to a dealer that has better prices and is more customer friendly , pretty much any other dealer. I bought my vehicle elsewhere.My guess is that the sales staff is forced to be so deceptive by management .

stephbevans

9 de feb. de 2012

Rhiannon did a great job on my behalf. Her efforts to negotiate my price with the manager was exhaustive to say the least but she stuck with it. Best internet service I have had so far.

UnsatisifiedCustomer1

27 de dic. de 2011

Would absolutely not recommend going to their body shop! Have had the run around trying to get a response about my vehicle. After having my car towed in, it took 8 days to simply get an estimate (overpriced) of 14 days to get my car fixed. On day 14 I was about to leave to return to Orlando to pick it up that day I received a phone call saying they found additional damage and needed more time without even so much as an apology for the inconvenience. My car has been there for 22 days, lord knows how long i will be with out. NEVER AGAIN!

Sport SUV

28 de jun. de 2011

I took my vehicle for the 10,000 miles check up and the service was excellent. I had an appointment to drop it off before going to work and they took my suv right away. Also, the vehicle was ready when I went back to pick it up. Staff was very courteous.

gmuniversal

3 de abr. de 2011

I was very much surprised by Sales Manager Mike's behavior. Said hi to him couple of times and he never acknowledged. When I made an offer on a used car I liked he refused right away and did not even ask me about other cars that i was interested in as well. I feel he should not be at the position he is at. He needs to be trained on customer service first. I feel he was rude.

Engineer83

6 de may. de 2010

I would like to warn all possible customers not to do business with Central Florida Lincoln Mercury. These people are crooks, lazy and plain arrogant. I received the most awful treatment at this dealership. From the get go, they had no interest in my concerns with my vehicle. These people are unethical at the least. There were two instances where one of the employees began arguing with me in the customer lounge, in front of not only me, but other customers! These people will charge you multiple diagnostic charges for doing no actual diagnostics. As soon as you ask to see a print out from the diagnostic machines/computers, they tell you that they can't show this to customers. This is not true as I have been given such computer print outs from other dealerships in the past when requested. These people told me I had a problem with my car in which I did not. They told me I needed a certain sensor in which did not even exist. After taking my vehicle to another dealership I then realized that the problem with my car was easily detectable to any non-mechanical person out there due to fluid/oil leaking allover the bottom of the car. This goes to show that I was wrongly charged a diagnostic fee due to the fact that the tech. at Central Florida Lincoln Mercury did not even put the car up on a hoist where they would have easily been able to see the problem. Anybody could have seen the problem immediately once on a hoist, but yet they were too lazy to do any real work, were more concerned with getting out of looking at the real reasons I was there with my car in the first place and were solely interested in trying to fool me into paying multiple diagnostic fees for nothing.I am disgusted by this place and will never return. I encourage you all to go to a different dealership than Central Florida Lincoln Mercury.

norisk

16 de ene. de 2010

Rob was indignant that I had not told him in advance that I may have a trade in. Obvioulsy he wanted to raise his new car price so he could show more trade allowance. I wanted to know the tru value as they saw it, of my trade in. This is the only way I know to get it. He felt as if I had a moral or legal duty to tell him in advance if I had a trade. He was a total jerk. I would never do business with them.