traverse

28 de oct. de 2016

I called earlier this week to schedule an appointment for my new traverse to have an oil change. My schedule was for 830am which is what they had available. I arrived on my scheduled appointment at 7am hoping that they could move in quickly and they did. Kevin Stein was very professional and quick on getting me signed up. He had my car done and washed by 8:05am. Nice job! I appreciate the efforts they put into getting my vehicle done so quickly.Thank You

Jlindlbauer

23 de oct. de 2016

Great customer service from Kevin! Knowledgeable and provided genuine care for the job at hand. Look forward to coming back. Nice job, keep up the great work!

Jonathan Reiser

4 de oct. de 2016

Ken was extremely professional and a pleasure to do business with. He worked with the sales team to get me where I wanted to be with my trade in and new purchase.

Kathleen Nazars-newbrough

29 de sep. de 2016

David, Thank you for the wonderful service getting my daughter into her new/used car! Going above and beyond, driving to Lansing, bringing the car in, just for her to see it! We will be back!!

Buick Lover

27 de jul. de 2016

I recently purchased a Buick Enclave from this dealership through Michael Smalley. I generally dislike going to dealerships because I feel uncomfortable with pushy sales-tactics. However, Michael was very friendly and trustworthy. My husband and I truly appreciated his approach; it never felt like he was trying to make a sale. We would definitely recommend purchasing a vehicle from him.

Rosemary

25 de jul. de 2016

They were very professional and treated our family wonderful. I have never had a dealership work so hard to get a car repaired and back on the road so fast. I can't say enough and I will strongly recommend them to all my friends and family.

Kacy Houle

23 de jul. de 2016

Had an appointment for an oil change. Still waiting over an hour later. Will never come back here again for an oil change.

Brian B.

19 de jun. de 2016

I had an excellent experience buying a new used car at Champion Buick GMC of Brighton! Ashley helped me find the right car, and one that I wanted. All of the staff was courteous and friendly, I was in and out with my new car in a timely manner, and I was constantly updates on the status of my loan approval.

Feeling cheated

17 de jun. de 2016

A replaceable plastic grommet broke in the shift linkage. It is accessable under the hood and easily replaced with the cheap plastic insert. Instead, this dealership removed the dash, sterring wheel, and took out the whole linkage assembley and replaced it all, costing me hundreds of dollars extra for unnecessary time, work and parts. They also charged a $28 dollar "enviornmental fee" the service manager said was for rags and disposal. They also returned the car in filthy condition. Give me a break!

mark

16 de jun. de 2016

This was a really good dealership. I bought a car from them a couple months ago and I'm very happy with my purchase. Mike S helped me pick out a car that was in my price range.He definitely help me seeing as I didn't know really what I was looking for. Very knowledgeable about the vehicles and help me from start to finish which I really appreciated. I definitely recommend this dealership to anyone that's looking.

JBourne

14 de jun. de 2016

When looking for a vehicle to replace my current lease, I came to Champion to check out my options. I have never had a GMC before, and did not know much about them. My salesman, Jeff Armstrong, was beyond amazing. He took his time to show me tell me about several options, and knew where my priorities were. We landed on the Terrain. He went above and beyond to get everything ready for me and get me the few things I really wanted in the Terrain. I have now had the Terrain for several months and and quite happy.

C. Churchill

13 de jun. de 2016

Jeff Armstrong went above and beyond to make sure we got the Acadia we really wanted. There was no delay in bringing our new truck home either, went in on Thursday and drove home on Thursday!!

Sportsfan

13 de jun. de 2016

Great dealer treated me like I deserved to be treated!

BLOOMERS191

13 de jun. de 2016

I am always happy with the services I receive with Champion. From when I have bought my car to the service and parts department. All very friendly and willing to help with anything I need!

Mussontodd

22 de may. de 2016

My salesman Danny and the finance team went the extra mile to get me into what i wanted. I had some unforseen circumstances and had to file bankruptcy. But when I recieve my discharge and went to the dealership and they treated me great. I will go back again

James Lavalley

1 de may. de 2016

We have purchased three cars that we continue to service at Champion. Drew in the service department, and Ashley and Dave in sales in particular are true examples of customer service professionals. They have earned our loyalty. Even if you are loyal to another auto brand, try out Champion when looking for your next vehicle. You just might switch. We did.

Twims Mom

15 de mar. de 2016

I purchased my first vehicle from Champion and always brought it back for service. Because of the service dept. when I was ready to buy another car, I decided I would only buy from Champion. When I was ready, my salesperson, Mike Smalley, and I spoke once over the phone. I was looking for a low mileage, used vehicle. He called me the next day, I came in after work, with my old car as a trade and purchased the exact vehicle I was looking for, with financing and walked out the door in less than 2 1/2 hours. I couldn't be happier. Thanks Mike and everyone else that helped in making it so easy to find exactly what I was looking for.

Honda939

10 de feb. de 2016

Great service integrity and honesty made for a pleasant visit at Brighton Buick bought a used pick up Had a great time with Michael Smalley as he helped me locate the exact vehicle I was looking for! Would recommend them to any one!

jenniferc2478

29 de dic. de 2015

This dealership helped me greatly! I did not expect to find a car I loved so fast and still in my price range. Mike Smalley, the sales representative took action quick and accurate. He also made a great customer connection with me. The dealership was very flexible and helped me. I definitly recommend choosing this delearship!!!

tlynns

18 de dic. de 2015

It was a Very clean, pleasant inviroment, They have awesome customer service that listen to what you say. I will differently recommend to others. appreciated the follow up call!Terri

Deanna

10 de jul. de 2015

I took my LaCrosse and G6 in to handle some warranties, as well as get 27 point inspections, oil changes and tire rotations. The work was done pretty quickly, but when I realized the inspection wasn't done on my G6, my service rep, Brandon was extremely apologetic and to ensure we didn't have to wait any longer for service we should've already had, he allowed us to take a nice rental car home so that they could complete the inspection. He was extremely helpful with any questions I had and went above and beyond in every area. I have been working with this dealership since 2006 and I've always had a fantastic experience with them. I highly recommend them and especially Brandon.

jhaddock

11 de jun. de 2015

I am writing this review to let everyone know that the Body Shop at the Champion dealership in Brighton produces excellent work. I am very particular with my vehicle and wanted it to be perfect. Dennis Marshall the Body Shop Manager was extremely helpful and was very professional walking me through the process. He went above and beyond to ensure that my 2014 Grand Cherokee Overland was "showroom quality" and worked with my insurance company to make sure it was going to be. The paint technician is a true craftsman, the work he produced was flawless and I could tell that he must take great pride in his trade. I would highly recommend them for body work on any make of vehicle.

fyifleslv

31 de may. de 2015

I needed to help my 83 years young mom learn all the ins and outs of leasing a car (my first time, too) and was not looking forward to it. But, as luck goes, we walked into the dealership late one afternoon just to "see how it goes" and Mike was our first contact. By lunch the next day my mom was no longer driving the worrisome minivan, but had a new Encore, a very fair trade-in price, her auto insurance completely transferred to the new car, a detailed lesson in how to operate the car, and repeated urging to stop in any time with any question. In fact, while we were completing paperwork, an older guy popped in and Mike immediately excused himself, learned why his customer had stopped in, then went to the man's car to SHOW him what the guy was trying to remember or figure out on his new car. It took a couple of minutes and off went a happy guy. That, I thought, was a very good sign. I cannot imagine how the experience could have gone better outside of driving away with a free car! Nick was very good at explaining, but not over-explaining, the leasing specifics, too. Overall-very impresses with the whole sha-bang!

Fordguy1234

7 de abr. de 2015

For me personally, this was absolutely the worst dealership that I have ever dealt with. I have purchased many cars in my life and this was by far the worst experience. Having some credit issues, yet they said they will work with me. Dealt with a guy named, Glenn Heimbach. He was AWFUL at returning phone calls, emails, and texts. I brought a friend with me to get her a vehicle too and she received the exact same service. It was so frustrating playing phone tag with him. He even told us that he wasn't going to make much money off us, which made us feel anything but important. When we did speak, he was long winded and drug everything along. After playing games with him for 3 weeks, I gave up and went to a different dealership. My friend, stayed and got her vehicle. This was a pet peeve of mine but as a salesman, you should look nice. He had yellow carpenter boots on, black pants, and shirt half tucked in. He also reeked of cigarettes. I will NEVER EVER recommend going here or would ever think once to go back.

Johnny

31 de mar. de 2015

Pack your lunch or cancel your dinner plans. Old school sales tactics. Was there for 2 hours and no used car appraisal, no lease prices, Sales person back and forth to the magical man 10 feet away behind the glass. Who has time for that!!

New_Denali_2015

19 de mar. de 2015

In January I did an internet query with the dealership for a new GMC Sierra Denali. Got a call back instantly from Ashely Elliot. Meet her that day for a test drive and just to talk to someone about my needs. I was expecting a hard sales pitch, especially since it was a very cold snowy day and I was the only customer in the showroom. What I got was Ashley who knew I was still in the debating phase about which vehicle to purchase. I also told her I would not be buying any vehicle until March. Well in March I came back and they had the Black Denali I wanted. Mike who did not make any commission on the sale was also there to chat with me when Ashley was out getting the truck and talking with the sales manager. Nick the finance manager was also very nice.Two weeks after I purchased my truck I noticed a rattling sound and brought it into the service department. Glenn took a ride with me right there and then so we could figure out if there was anything wrong before scheduling an appointment. He diagnosed my garage door opener on the visor was vibrating against the vanity mirror.

Dlevesque

13 de mar. de 2015

We have been working with Glenn for several years. Always have been happy with the service and personal attention. We are repeat customers and have sent many people to buy cars through Glenn probably a total of 10 vehicles within the last five years. We will continue to be customers as our lease on our truck is up in one year.

gogo

12 de mar. de 2015

I came in looking for a car. Walked out with a lot of options. Though I didn't buy today I'll definitely be returning. The customer service was the best I've had at a dealership. Glenn helped me and is one of the main reasons I'll be returning!

Oscar R Gonzales

28 de feb. de 2015

Purchased a GMC terrain. Been a great vehicle for me so far,was a little concerned about how it would handle snow but it has been great in the snow, couldn't be happier. Very professional dealership from sales to finance.Got a payment I was expecting, sales person Ashley was great, she took the time to explain how everything worked and also followed up to make sure I was happy with my purchase.Good job Ashley and Champion.

Duramaxxx

17 de feb. de 2015

Where do I begin describing my miserable experience with this incompetent service department? In case you don't choose to read much further, I would not recommend you ever deal with this place for anything. And here is why:I have a 2011 GMC Sierra 2500HD Pickup - Duramax DieselAbout a year ago, while parked but running, my truck threw 3 consecutive errors on the Driver Information Display, so obviously one part (sensor) went bad that was tied to all three warnings:1) Service Traction Control 2) Service Trailer Brake 3) Service Stabilitrak- I was told there was a $95 Diagnosis Fee which I agreed to pay- I dropped my truck off at 12:00pm and was told it would take an hour or so to diagnose- They came back and said the wheel speed sensor was bad and it would be about $300 to fix it, I said OK, and they said they had to order the part and wouldnt have it until 3:00pm, so I rented a car from them to go to work.- I called them at 5:30 for an update and they told me that the sensor they replaced didnt fix the problem, and that now the problem was the Electronic Brake Control Module (GM Part# 20980215 - $200.58)RED FLAG HERE!I paid the $95.00 for a diagnosis that was wrong, or at best, clearly incomplete. These guys are parts changers and not mechanics. Their plan is to just keep swapping out parts until the problem is fixed. What happened to properly diagnosing the problem? What about competent troubleshooting? I am sure if I had continued on the bill would have been close to $1,000.00. Their approach to repair is borderline unethical. They took 5+ hrs. to replace a simple wheel speed sensor, a 30 minute job tops. I am sure that they were waiting to call me until closing time so they could convince me to continue on with their overpriced repair by elimination method.After leaving with my truck, and yes, they charged me $313.21 for doing nothing to my truck because ALL the exact same error messages were still being displayed in the Driver Information Display. The truck had zero improvement but I was forced to pay them $313.21, regardless of their lack of competence.Here is the real kicker 10 miles down the road on my way home the bright red BRAKE WARNING light came on. This indicator was never on before. So, I basically paid Champion Buick GMC (Brighton, MI) $313.21 to further break my truck. So nice.I will never go back to this dealership for anything, and you should consider your options as well. Incompetent and untrustworthy. They should be ashamed, but I know they just move on to the next unsuspecting good customer to show them a good time too.I'm looking for a competent mechanic now to properly repair my truck.Bum Deal in Brighton!

kftchptrck

16 de jun. de 2014

The salesman Darby worked very hard for us and got us an amazing deal on a truck. He even bought us dinner. He kept his patience with us even though I gave him some trouble that day. Very happy with our purchase.

laurasoper75

14 de jun. de 2014

From the moment that I called the dealership and spoke to Ryan to the moment that I drove off in my Impala I was very impressed with the level of service that we received. Not only was Ryan friendly and efficient he was a joy to work with! We will continue to use him in all future vehicle transactions. Thanks for everything!

jlcote456

20 de mar. de 2014

My experience with this dealership was very pleasant! Ryan is a very nice guy and fun to be around. He helped my find my mom car haha. but i would definitely recommend this dealership to others!! :)

Upset person

10 de mar. de 2014

Shady sales and terrible customer service. Beware if you purchase anything from these people make sure you read every document there is. They tell you one thing and do another. Very frustrated in my self letting this people take advantage of me. It was my bad for trusting sales people. There not your friends or care anything about you. They are strictly out for the capital dollar on the back of trusting people. Just be very aware of their games and antics of talking to multiple people

HELLMERSR

7 de feb. de 2014

Saw Glenn out in the lot and he asked us if he could help us park.He did and invited us into the dealer show room.Showed us a few options that we were interest in. Was not a pushy sale man.We spent 4 hours talking and going over options that would suit our budget. Started at 5:30 and left at 10:00 with a 2014 GMC Terrain. Glenn is a great guy and very helpful.Thank you,David&Wanda Hellmer Sr

tommyboy114

31 de dic. de 2013

Carl was very passionate about GMC and had wonderful communication skills. He went above and beyond in locating a car for us and made sure it was at a fair price.

tommyboy

28 de dic. de 2013

Our dealer associate was extremely pushy and would not take "no" for an answer. We repeatedly told him that we were not ready to make a decision on the car and he kept bringing up ways to ensure that we buy the car without leaving. After visiting 10 other dealers in the area, this was extremely frustrating because almost every other dealership was very hands off. You either like the car, or you don't. Everybody has their own set of criteria for buying and liking a car. We were deciding between a GMC and a Jeep and the dealer made a point to keep bringing up how the GMC was superior and how we shouldn't even be considering the Jeep. Are you kidding me? Other makes are of really good quality too so they shouldn't be shocked that theirs isn't always the best. We tried for over a half our to leave the dealership and give them a decision at a later time, but they kept coming up with questions or statements to keep us there. We should have just got up and left and went to a different dealer. I'll have a really difficult time recommending Champion GMC to anyone else.

Randy54SL

21 de nov. de 2013

I had a great experience purchasing a new vehicle from Champion, despite it being under construction at the time. I did not feel pressured whatsoever. My salesperson, as well as the sales and finance manager were very friendly and made sure my needs were met. I have since returned for an oil change and the new building looks great. I will continue to take my business there in the future and recommend them to anyone who wants a straight forward and smooth car buying experience.

Randy

21 de nov. de 2013

I had a great experience purchasing a new vehicle from Champion, despite it being under construction at the time. I did not feel pressured whatsoever. My salesperson, as well as the sales and finance manager were very friendly and made sure my needs were met. I have since returned for an oil change and the new building looks great. I will continue to take my business there in the future and recommend them to anyone who wants a straight forward and smooth car buying experience.

Virgle36

1 de nov. de 2013

Be aware these guys are some what of scamers in my book, I recieved a call from Ashlie bryant saying I was pre-approved for $30000 after e-mailing back and forth asking about my concerns like driving 45mins to be turned down and asking if they where going to do a credit check, when I was open about my rocky credit rating. She says I can asure you that you won't have that happen and we are a income based dealer, you have a pre-approval with one of our 30 lenders, So I drive the 45mins to the dealer which is under construction, and all the sales team are int a double wide trailer, a sales person came up and asked if i need help I asked for Ashlie Bryant which was basiclly a middle man she took my paper work made some copies handed it to the sales person she want pack to stuffing her envelopes the sales person Glenn Heimbach came up and took me to his desk, I was strait forward told him what i wanted and where I needed to be on a payment and percentage rate, So he had me sign some papers and then it came to the credit app and I asked why are you checking my credit when I've been pre-approved for 30000? He couldn't anwser the question with a strait answer, thats when I should have walked out, but I was really hoping to have something work out, he went and looked at my trade in and then went into Robert Hills office, I sat there watching a porter carring a gas can around the trailer, I was like we'll thats professional. So my sales person disappeared and I never seen him again, a Robert Hill came out sat down at my sales person desked asked me some question which he need some paper work I didn't bring with me, he left to get his card came back as he gave me the feeling like he was looking down at me like I was a no-body. I went to leave and my keys to my car where no where to be found at the salemans desk, so I walked in to the room where Robert Hill sat with a few other sales he looks up and can I help you? I said I'm looking for my keys, they looked around I seen them behind Roberts monitor, I said there right there, one of the sales guys was going to give me someones elses keys, I said behind the monitor, the sales guys grabs the keys and instead of standing up and handing them to me he tosses them to, again I thought how professional, the next day I get a call from Glenn Heimbach saying ok we got you approved, which again I thought I was pre-approved, he couldn't tell the payment and wanted to know if I could get a co-signer, I said no and asked what the payment was he said he'll ask Robert and get back with me, didnt say goodbye just hangs up again how professional, I didnt hear anything from him until a full day later saying well we tried everything and were not even in the payment range your looking for so we can't help but if something comes up I'll call, I said ok thanks he says thanks hangs up no goobye or thanks for coming in, again how professional. so us this dealer at your own risk, buyer beware!

virgle36

31 de oct. de 2013

Be aware these guys are some what of scamers in my book, I recieved a call from Ashlie bryant saying I was pre-approved for $30000 after e-mailing back and forth asking about my concerns like driving 45mins to be turned down and asking if they where going to do a credit check, when I was open about my rocky credit rating.She says I can asure you that you won't have that happen and we are a income based dealer, you have a pre-approval with one of our 30 lenders, So I drive the 45mins to the dealer which is under construction, and all the sales team are int a double wide trailer, a sales person came up and asked if i need help I asked for Ashlie Bryant which was basiclly a middle man she took my paper work made some copies handed it to the sales person she want pack to stuffing her envelopesthe sales person Glenn Heimbach came up and took me to his desk, I was strait forward told him what i wanted and where I needed to be on a payment and percentage rate, So he had me sign some papers and then it came to the credit app and I asked why are you checking my credit when I've been pre-approved for 30000?He couldn't anwser the question with a strait answer, thats when I should have walked out, but I was really hoping to have something work out, he went and looked at my trade in and then went into Robert Hills office, I sat there watching a porter carring a gas can around the trailer, I was like we'll thats professional. So my sales person disappeared and I never seen him again, a Robert Hill came out sat down at my sales person desked asked me some question which he need some paper work I didn't bring with me, he left to get his card came back as he gave me the feeling like he was looking down at me like I was a no-body. I went to leave and my keys to my car where no where to be found at the salemans desk, so I walked in to the room where Robert Hill sat with a few other sales he looks up and can I help you? I said I'm looking for my keys, they looked around I seen them behind Roberts monitor, I said there right there, one of the sales guys was going to give me someones elses keys, I said behind the monitor, the sales guys grabs the keys and instead of standing up and handing them to me he tosses them to, again I thought how professional, the next day I get a call from Glenn Heimbach saying ok we got you approved, which again I thought I was pre-approved, he couldn't tell the payment and wanted to know if I could get a co-signer, I said no and asked what the payment was he said he'll ask Robert and get back with me, didnt say goodbye just hangs up again how professional, I didnt hear anything from him until a full day later saying well we tried everything and were not even in the payment range your looking for so we can't help but if something comes up I'll call, I said ok thanks he says thanks hangs up no goobye or thanks for coming in, again how professional. so us this dealer at your own risk, buyer beware!

cwalter7160

28 de oct. de 2013

Prior to my experience with Champion Buick GMC, I had only purchased a vehicle from one other dealership and had a not-so-great experience. I made my purchase two days ago and still am shocked at how easy and comfortable they made the process. This is how a car dealership is supposed to work, with a genuine concern for the needs and well-being of the customer. This was my first experience where I felt I was considered a person, instead of a number. I have spent many years working in the customer service/sales industry and can say that Champion Buick GMC has a fantastic team of dedicated individuals with a passion for what they do. I would like to continue to work with this dealership in the future, and will recommend that others do the same.

dbennett05

7 de oct. de 2013

My husband and I were turning in our very first lease car, purchased from a different dealership. We had heard from co-workers and friends about Champion. Mark Loria gave us the opportunity to work with Ashley Elliott. She was genuinely friendly, very knowledgeable about the products available and very professional as well. She provided what we consider excellent customer service. Mark and Ashley understood our need for a larger vehicle, while keeping in mind our budget. We were able to lease a GMC Terrain!!. Ashley took the time to show us all the features, set up our On-star, program my phone, and so much more. Nick worked with us on the various packages we could purchase for 'wear and tear' and more....He gave us information that was never provided upon our first lease from a different dealership. We will be returning to Champion for all of our car needs. We know we can anticipate great service and support throughout the course of our lease and beyond....Thank you so much for giving us an amazing car purchase experience!... Tom and Debbie Bennett

Hld7music

3 de oct. de 2013

I didn't end up purchasing anything, however the time and effort Ryan put in for me was incredible. I'd recommend him to anyone.

misskeyana

6 de ago. de 2013

Upon walking in I was greeted with friendly faces and awesome approaches. I wasn t forced or pushed into my purchase ,I was given all the time I needed to make my decision. I would recommend this dealer to anyone looking to make a deal. Then I even recieved a courtesy call the next day. This is a great team keep up the good work.

ElyseErickson1

13 de jul. de 2013

I have never had a better car buying experience as I had here. Ryan was fantastic. He didn't steer me into purchasing a car that I didn't want or couldn't afford. He was honest and gave me his opinion when I asked. He worked with me for six hours and even stayed after hours to help me clean out my old car to trade in. After the amazing service I got here, I don't think I would go anywhere else to get a car. I have already recommended Champion and Ryan to everyone that I know is looking for a new car. Thank you everyone at Champion Buick GMC! And thank you Ryan for being what I needed in a salesman.

Libby1031

3 de jul. de 2013

I bought my car from Ryan Granet and I had such a great experience. It had been a while since I'd purchased a car and I was nervous at first but Ryan was so nice and spent a lot of time with me and made sure I felt comfortable about my decision. I didn't feel pressured at all and I got a great car for the price range I wanted. Everyone at Champion was really nice and friendly and I would definitely recommend going there and buying a car from Ryan.

ttwsafari

27 de jun. de 2013

Sales people will go above and beyond to get in the vehicle you want but its the finance person that closes the deal. I got the vehicle I wanted at the price I wanted but Ryan Hylko threw in some add ons like theft insurance and new car warranty administered by third party insurance company says " the bank wants it" and "we need this " . Ryan wants it because he makes a big commission off it. After I got home I looked it up on the web, big scam it says, so I cancel policy within 30 day period in writing. Ryan refuses to acknowledge cancellation. I went to dealership with cancellation in hand and managed to hand it to him personally. Policy was not not cancelled for six months.I got call from Ryan, he claims it wasn't his fault it was somebody else's job to handle the case and they no longer worked there. Ok fine, I said. I later find out this is common , dealer puts you off for a while so you drive the vehicle more put more miles on it and then offers to cancel policy at a lesser refund. Anyway I give them 90 days to issue refund, now at this point when I call to inquire where the refund is, all I get is voicemail, where's the return phone call Ryan Hylko, the guy who was oh so helpful before now hides behind voicemail and " he's out to lunch" . Call to manager does nothing, another one who hides behind voicemail. When the dealership owes the customer, "100% customer satisfaction is no longer a priority". After you buy a car here don't bother with going back for oil changes or other service items at the service department, service writers ply you with all kinds recommended service, worthless services that make the dealer more money. Will I buy another car? most likely, but not from these guys.

JonathanBrown

17 de jun. de 2013

Everything went smoothly. I found the car on the website; I called Tiffany as she had previously helped me when browsing and I had her card. I had to work around work, which was accommodated. Test drive Thursday, pick up Saturday morning, everything went well. You honored the price as it was on cargurus.com as well, which was great that we didn't have to haggle.

Godpop

11 de jun. de 2013

Sales experience was excellent. Sales person may have been relatively new, but Tiffany was eager to get information, answer questions, helpful, courteous, accommodating and backed up by Manager Kevin. She followed up on questions and provided timely information to help make my decision. Enjoyable!Had some issues issues with vehicle early on but they were amicably remediated.Thanks!

Stephjenn42

11 de jun. de 2013

I went in due to a email that was sent saying I was pre-approved. I know how these tho ga go but thought, why not. The salesmen was very nice the whole 3.5 hours I sat there waitin to hear back about approval. I left because I could no longer wait for their system to come back online and was assured by the salesmen I'd recieve a call ASAP. The next day I had no call, I called late afternoon to find out that the system did not boot back up until early this morning and I would recieve a call when they received notice. I didn't get a call all weekend, left a message on Tuesday. No call back. Left a message Wednesday. No call back. Thursday I phoned the GM, again, no call back. I left a total of 6 messages for the GM and the salesmen. I could care less if my application came back denied, but what I do care about is that they couldn't even pick up a phone to call me back. I work in sales and that IS NOT how I treat my customers or potential future customers. I WILL NEVER refer anyone to champion buick or return again. The complete disregard for their customers baffles me.

AHappyCarBuyer

4 de jun. de 2013

You won't find a sweeter, more pleasant car sales associate in the area. A great place to find a car and even better woman to help you find the right one and the best deal :) Thank you!

shareneC1223

2 de may. de 2013

I want to start of by saying that I Love my new truck and would not want anything else, however, were was misunderstanding that happen. During the process of completing the paperwork I informed the dealership that I wanted to have my payment pulled out of my account biweekly. However, they set up my payment to come out on the week I am not paid on and therefore my first payment caused some major issue for me. I was able to get things taken care of but I was still out of $35.00 for overdraft fees, the bank kept telling me that since I signed the paperwork I agreed to this but in fact I did not. This was something that we has not discussed and they assumed on the dates. So the next thing that I did not like was that I was told in the beginning that my truck was coming "AS IS", this was told to me as I was going over all the final paperwork and they had my money already. After the three days of having the truck the engine light came on, I took it in and they informed me that it is a shortage and it will stay on. Well for a person like me that drives a lot that is not good and so I have to take the truck in once every two months to make sure that nothing is wrong with it. It was funny because when I informed my sale person of this information he said "Oh just take it in and may not be anything major." Well I guess you can say that.Well, I guess all of this is my fault because if I would have had everything the first time I visit, I would have had a newer car and all my paperwork would have been done right. I guess you would say this is Karma

QVortex

22 de mar. de 2013

My wife and I took advantage of the March 18-23, 2013 bank-ordered sale of 400 pre-owned vehicles. We received an adverisement in the mail for the event and were specifically interested in the guaranteed trade-in of $3500 for our 2000 Explorer. Ashley Elliot and Luke Smith emailed me almost immediately after I sent in my online credit application; Luke called me and set up an appointment the same afternoon. On arrival at Champion I was cheerfully greeted by a young man standing outside (during a snow squall, unfortunately). He directed me to Luke's and Ashley's desks. Luke was busy, so Ashley took charge immediately and interviewed me about what type of vehicle I was interested in. Friendly and professionally dressed, Ashley is a knowledgeable, enthusiastic young woman who will do well in any endeavor she pursues. Her coordination with the inventory managers resulted in purchasing the first vehicle I test drove. Unfortunately, some bank computer delays occured outside of Champion's control. During my wait, the Champion staff periodically checked to see if I needed anything. We decided to continue the effort the next day. Luke called me the next day with an offer of a lower interest rate by adding my wife to the loan. We returned the next day, and the process was relatively brief. Ryan Hylko and his assistant (whose name I cannot recall) constructed a much lower rate than I was offered individually, and we completed the sale. My experience at Champion was a pleasant surprise. We purchased a 2011 Malibu with 30K miles in great shape. We got much more for our money than we expected, and this was directly due to the efforts of Ashley, Luke, Ryan, Robert, and the pre-owned staff at Champion. I recommend their business to anyone looking for a used vehicle.

Jimmermbh

19 de mar. de 2013

Everybody there from step one was nothing but super friendly. David Hater was my salesman. Even though he has only been a few months David was very professional and knew how to handle himself. I'm so glad I decided to go here. The entire staff deserves 5a stars.

Misty Salazar

19 de feb. de 2013

I had an amazing sales person. He was friendly and fast. Every time my husband and I go to look at vehicles we're their forever. Here we were there for maybe an hour. There was no pressure to purchase and everyone was extremely friendly. I recommend this place to anyone who is looking for a stress free purchase

jrupert

2 de feb. de 2013

Luke went above and beyond to make this deal work. We might have spent a few hours more at the dealership than we wanted, but in the end Luke made it worth it. He even showed us a preview of Redneck Island (because I love Stone Cold Steve Austin)

veranobuyer

19 de ene. de 2013

Great Experience!!!! got a great deal!!!!! didn't have to spend a lot of time at the dealership i was in and out Sanford made things quite easy and hassle free Ryan was nice and straight forward with all the paperwork which was ready to go when i came for delivery of a clean 2013 Buick Verano full of gas and warmed up probably my best experience car buying and this is about my 31st vehicle.

denice watts

17 de ene. de 2013

Both Kevin Sheridan and Glenn Heimbach were very professional and NICE! Nice counts nowadays in this crazy world. I recommended my daughter go there since I know Kevin. She thought they were both very nice as well and feel they got a great deal. We would definately send others there also.

Monica Smith

10 de ene. de 2013

When I came to look for a car at this dealership, I was expecting to get a used car. It turned out much better than I expected. I was able to get a new vehichle! I am very statisfied with my new car and would be happy to recommend the employees who assisted me with my purchase. Sanford and Ryan are definitely an asset to this dealership, and their ultimate goal is to satisfy the customer and for them to leave with a :) like I did!

BigKahuna53

9 de ene. de 2013

Sales person was attentive, answered the questions I asked and provided the information I asked for. He was honest and straight forward and did not try to substitute or promote anything other than what I was looking for. All the other sales people were friendly and quick to offer assistance while I was in the dealership waiting for my sales person

cshoner

8 de ene. de 2013

Mike and Robert (in Finacne) were awosome to work with. I had a problem with the car the first night and they fixed the problems and gave me a rental car with no hastle at all.

rbryantiii

24 de dic. de 2012

I am writing on behalf of my 86 year-old mother who was charged $794 by Champion Buick-GMC after bringing her car in for a $40 oil change and $40 tire rotation. She did not authorize the additional services performed by the dealership and was not given a revised estimate, even though she waited on the premises throughout the 1.5 hours when the services were performed. When approached by my brother-in-law, a former GM service advisor, the dealership claimed that the "fine print" on the work authorization form authorized them to perform "any services necessary".Our family has bought cars from this delership for 27 years when they were Waldecker Buick but apparently under new ownership their business practices have taken a turn for the worse. We have paid the dealership's bill in full but we will never return to this dealer and we want others to know of these deceptive practices. Champion Buick GMC should be ashamed to take advantage of the elderly in this way.

imhofstef

23 de dic. de 2012

Robert was very disorganized and incompetent. When I came in to purchase my lease for a Buick Verano he had paperwork on the wrong vehicle and then argued with me that that was the vehicle I had chosen. Then I walked out to the lot with him, showed him the vehicle I wanted, and still he ran paperwork on the wrong vehicle a second time. Again Robert argued with me about which vehicle I had chosen. He gave me the wrong vin number the first time and I had purchased insurance on the wrong vehicle. I was at the dealership for 3 hours and he never apologized or offered any compensation. I had to put my own gas in the car and floor mats. My parents and I knew more about the vehicle than Robert. He did not know that the Buick Verano had remote start and was not familiar with the paint colors. Robert also showed me how to complete this survey, mentioned that I should give him all 5's, and mentioned that I should give him a good score for how fast they were able to get paperwork on the second vehicle. My family has been loyal GM buyers for years and has had great experiences with Champion Chevrolet in the past. We will never use the Champion Buick dealership again. This was my first time purchasing a vehicle. It was a very stressful experience due to the salesman. Had this not been my only day off work I would have taken my business elsewhere.

Mike Mooradian

18 de dic. de 2012

Between Glenn, Mike and Robert I had a very good experience. I would highly and have already reccomended them. Robert worked diligently to get me the best financing. Glenn manged the process and Mike was helpful with the final drive off.

kriskerns

14 de dic. de 2012

Highly recommend this dealer if you desire great value and premium service. Every employee I encountered was friendly and extremely courteous, The team worked very hard to ensure I was happy. Communication during the sales process was second to none. Being in management, it starts from the top down and clearly Kevin Sheridan is leading the charge for this dealership. I have already send him one referral and plan to send many more. Hats off to this entire team for getting it right! The art of customer service should be recognized with this team. Thanks to the team and see you again for our next car purchase.

laurenaleesearnazclark

29 de nov. de 2012

the champion team were very good. they greeted me as soon as i walked in and made me feel welcomed. the had me in and out with a car the same day even with a trade in. now i love my new car :)

Graymx

7 de sep. de 2012

Highly reccomend both Ashley and Mike. Despite being very busy handling multiple customers, my wife and I never felt rushed or neglected. Great buying experience!

cwestcott30

17 de ago. de 2012

I would highly recommend this dealership! Everybody was incredibly helpful, warming and non-judgemental. Robert and Tom went above and beyond to get me into a new car when I didn't even think it was an option. I am grateful everytime I get into my beautiful new car!! Thank-you all soo much!!

pgjonik

9 de ago. de 2012

Ashley was very responsive to my information requests. I have been leasing vehicles for a good 25 years and this was one of the best experiences to date. I was able to clarify much of the detail with Ashley prior to the dealership visit; I think this approach was very effective and will continue for me with future vehicles.

kirkherald

16 de jul. de 2012

We have leased our past 5 vehicles and, without question, Champion was the best. The dealership offered great pricing and great service. They were fast, efficient, and went above and beyond in every respect. I would definitely recommend Champion.

elronw

13 de jul. de 2012

Ashley was very attentive and worked with us to get the vehicle of our choice at a fair price, as well as fair trade in for our previous vehicle.

JMBS/2

7 de jul. de 2012

We went into this dealer looking for a new SUV. We test drove 2 different unitsI made my choice, and Ashley immediately got online to find a unit that met my qualifications. When she could not find a dealer that was willing to give up the unit that I wanted, The dealership offered a higher priced unit that had all the items on my "wanted list" for nearly the same price. I feel that Ashley went up and beyond my greatest expections. Each person that we delt with was very helpful and friendly. It was a very enjoyable, fun experience. THANK YOU ASHLEY, MIKE and the Finance Dept. You are the BEST !!!!!

golfer71

29 de jun. de 2012

Thank you Ashley for all the help in buying my new car. To all the other employees also who worked hard to get this done.

Sfooy

1 de jun. de 2012

Did not appreciate the $299 Theft Guard. If this is such a great program why wait until the deal is almost complete before explaining the additional cost. Seems the dealership would advertise this great program. This was not appropriate and I felt sorry for Ashley who had to try and explain the program. For me it was not the cost it was just old ttime car selling where additional cost is slipped into the deal.In the end the deal was done, but I was not happy how we got to the end.

Michelle H

16 de may. de 2012

Dealing with Tom and Champion was a very comfortable experience. I was very anxious about purchasing a vehicle as I have not bought a new car in 12 years. Tom knew how I felt and made the transaction very easy and did not pressure me into anything and was very patient and understanding with my apprehension. Tom spent all the time with me I needed and never made it seem like I was keeping him from someone who was ready to buy and knew what they wanted. I love the Terrain I leased and will go back and see Tom when the lease is up.

mjaterr12

15 de may. de 2012

Salesman was very professional in finding the vehicle (options) i was looking for. He had a wealth of knowledge of the vehicle and his presentation of the vehicles options was very complete. The financial options were very comprehensive and explained very well. Overall I enjoyed the experience.I would recommend this dealership to potential customers.

z&earchibald

1 de may. de 2012

This is the 2nd car we have leased through Ashley she is great, as soon as you contact her she gets right back to you she can answer any questions and made everything quick and easy!! I look forward to dealing with her again when my lease is up!

Janedc

28 de abr. de 2012

As always Tom Lynn was great to work with. We have come in often to look and he was always patient and informative; never pushy. Today we came in to buy/lease and he was very efficient in getting us the numbers we needed to make our decision. There was a little wait for the finance people but everyone was very friendly. We worked with Tom when he was part of Waldecker and came to Champion because Tom was still there.

sfceci

21 de abr. de 2012

They were fair as far as the price was concerned and also resolved an issue with a key to my satisfaction. I have not had the opportunity to work with the service people yet.

vermilli

9 de abr. de 2012

Generally buying a new car is painfull like going to the dentist. But this time it was a very pleasent experince. Ashley Elliot was my sales person. She was very knowledgable, organized, prompt and honest with me at all times.I had just come from Liberty Cheverlot earlier in the week where I had a terrible visit. Just the opposite happened. I will never go back to Liberty and they are right in my backyard. Ashley Elliot and Champion have my current and future buisness for sure. Great job Ashley! thanks again for making it not feel like I just had my teeth pulled!

skippy

22 de mar. de 2012

Sales person was great. Sales Mgr. attempted to take me for a financial ride.

Pvickisue

13 de mar. de 2012

Tom was a great salesman, even worked through a thrown-out back. Was really trying to get a deal, and tried very hard to get us the right vehicle.

Smit1163

8 de mar. de 2012

Tom Lynn and the manager Mark went out of there way to make sure that I got just the vehicle that I wanted. There professionalism and kind costumer service made my experience a very enjoyable one. I had some some special requests that would be considered an inconvenience to an older or I should say old school salesman, but Tom and Mark honored these requests and went above and beyond for me. Overall I had an amazing experience with Tom and Mark, great costumer service, fun people to be around, willingness take care of special requests. They both deserve a raise!

fmfs16

6 de mar. de 2012

Good experience. Everyone was very nice and helpful. They were very accommodating when it came to looking at a new car or used never making me feel I should choose one over the other. I would recommend this dealership and this sales person to anyone.

mcqn2005

6 de mar. de 2012

Ashley made our car buying experience a great one. We had many requirements during the process and she handled them all with professionalism and care without making us feel as though we were making life difficult for her. It was nice to feel relaxed about spending significant money on a car and not feeling as though my wife and I were being taken advantage of. Ashley made us feel welcome and as ease from the first time we met. I would definitely recommend her to friends and peers looking to buy a GM vehicle! We will most certainly be back!

Bzreel01

3 de mar. de 2012

I was searching for a Cadillac CTS and found one at Champion. Laura H. Called me and we worked out a great deal. I flew from AL to MI and met Laura who was friendly and showed me my new car. I highly recommend Her and Champion for anyone looking for a straight forward deal and friendly staff!.. They do need an airport shuttle tho ..:P.. Thanks Laura!

katerzb

2 de mar. de 2012

Let me just tell you, Sanford is awesome! Not only was he helpful and friendly, but Sanford found the perfect match of a car for me! I visited a lot of car dealerships while looking for a car, and when Sanford helped me he genuinely wanted to find me a car that worked for me. He didn't try to get me to buy just any old car, but he listened to what I wanted and searched for cars under the criteria that I needed and wanted. Because of Sanford's focus on finding me a safe, affordable, gas friendly SUV, I got a car that day and Sanford helped me find it. I love my Saturn Outlook, and I have no complaints! Thanks Sanford!

scottjames

2 de mar. de 2012

we had a pleasant experience with this dealership, We love our new Yukon and all the funtions were well explained. Ashley was very friendly and the sales manager introduced himself.

lycmungo

2 de mar. de 2012

It was such an amazing experience getting my car from Champion Buick. I knew from the moment I met Laura,I was going to leave with my car. She was so sincere and wanted to make sure I was happy with my experience. I always had problems with getting approved for a car loan,but when I visited this dealership,everything changed. I truly recommend anyone to visit this dealership and ask for Laura, if they want to get approved. She is amazing!! She will really work hard to help you get into a car. She also have a great team of people backing her to make sure this process is successful. I am very thankful, Laura got me into a car just in time for school.

scoopa72

2 de mar. de 2012

I had a great experience working with Laura. She was fun to talk to, friendly, she was witty and knew a lot about the car I was buying. She took pride in her job and wanted to make us happy at every turn. She offered me a fair price on the car and then fixed the minor things that needed to be fixed without a hassle. Most times with my expierence of buying cars from a dealership, it feels alot like going to the dentist to get a tooth pulled. Not with Laura, she is by far the best salesperson I have ever worked with. My next car I will make the long trip down to Brighton just to deal with Laura. It was a pleasure and thank you.

dlanthony228

28 de feb. de 2012

Mike was exceptionally helpful and open to exploring the options available to meet m transportation needs. He moved with speed and precision to find the perfect fit.

drbracken1

25 de feb. de 2012

Upon our arrival at Champion in Brighton, Laura cordially greeted us and asked us what she could do for us. We said that we were there to inquire about the trade-in value of our 2008 Envoy Denali. She assigned the task to the analysts and asked us what we might be interested in buying. We told her that we certainly wanted to look at something that would be at least equal to or a step-up from the Envoy. Laura showed us three possible vehicles and we chose the 2012 Acadia Denali. Laura asked us what monthly payment we would consider. We told her and she went right to work with the financial department. Shortly, we were invited to discuss the financing arrangement. The final agreement was close to our requests, our complete satisfaction and we were able to drive the Acadia home that evening.Laura was most knowledgeable about all features of each of the vehicles she showed us and made us very comfortable with the entire transaction.Whenever we return to Champion in Brighton, Laura always makes a point to greet us and offers to assist us in whatever way she can.We shall absolutely recommend Champion and especially Laura to our friends and family who are intending to purchase a vehicle.

Carlson

22 de feb. de 2012

I worked with Ashley at Champion and I thought she was very helpful. We stopped in to just look at a few cars and ended up buying one and leaving with it that night. They worked with us to help us get what we wanted.

tfborowiak

15 de feb. de 2012

I am moving to this area next month and wanted to buy my new car from a dealer in the area of my home. I did shopping over the internet and at this year's auto show and decided to look at the GMC Terrain. I inquired about a quote on this vehicle and was introduced to Ashley. She was very responsive and was a great communicator. I was not able to visit the dealership for a couple of weeks, but she supplied all the info that I neeeded to make a decision. When I was available to come to the dealer, Ashley arranged for a test drive in a model similar to what I was interested. Barb gave me a tour of the car and came along for the test drive. I felt very comfortable with the dealer and decided to make my purchase that night. The entire process was the easiest and most thorough of any car I have purchased and taken delivery. I have experience with several dealers and I rate my experience at Champion the best, hands down. I am a very, very happy customer!

acalcatera

14 de feb. de 2012

Ashley was very professional and went out of her way to satisfy me. She understood all the process and made the experience excellent. She was always prompt in returning calls and was very organized.

PaSS

10 de feb. de 2012

The first two times we were there Sanford helped us. The third time I had to leave and come back. Sanford was busy with another customer and instead of making me wait, he had Adam help me. Both Sanford & Adam were friendly, knowledgeable and helpful.

shannie1

3 de feb. de 2012

Ashley was wonderful to deal with.. We loved the vehicle and no hassles we got the vehicle. will definitely go back to Champion for our future purchases and will recommend to friends and family..

clbarringer

30 de ene. de 2012

This is the best car-buying experience I've had with GM in 20 years! Ashley was proactive about offering me several car and financing options, arranged for a test drive and handled the paperwork handoff to Don incredibly fast. Don explained all sorts of financing options and recommended what would serve me best. Both employees know their jobs very well. They are personable, organized (made the sale FAST!). I enjoyed wotking with them and will certainly recommended the dealership to others based on my experience. I love my car, by the way!!