Jean

26 de jul. de 2015

Took me several visits to make a decision on buying a car. Everyone was patient and courteous.thoroughly explained the difference between models Everyone was very nice and helpful.

Brangela

6 de may. de 2015

Easiest car buying experience ever!straight forward pricing and awesome staff!No pressure from Brett williams on buying my 2015 Acura TLX,he made me feel just as welcome as any of his higher end customers!

TucsonSteve

10 de feb. de 2015

Although we dread the process of buying a new car, my wife and I found the process to be easy and almost enjoyable at Chapman Acura. The selling process was very low pressure and Michael was very friendly and enjoyable to work with. He was interested in our goals and made every attempt to meet the price we wanted for our trade-in and the new vehicle. The only problem we encountered so far was that an option we had ordered (cargo cover) was ordered in the wrong color and I am waiting for the reorder.

A.M.B

4 de dic. de 2014

The service department went above and beyond to help me get my sunroof fixed under warranty while stationed out of country. My sunroof was sticking and they tried fixing it a couple of times but I had to move to Germany before they could complete the job. And although there aren't any Acura dealers/service centers in Germany, Steve G. communicated with me via email and mailed me the right parts and instructions for a local Honda service center to complete the repair, then had Acura reimburse me for the labor costs. I couldn't be happier with this level of support. Thank you!

treill

28 de ago. de 2014

Carl was professional, prompt and thorough as always. He caught a minor leak before it became a problem. It's great working with him. I know my Honda Accord is in good hands!

Jose Jimenez

25 de ago. de 2014

I recently purchased a 2012 Acura TL at Chapman Acura in Tucson Az. I am an online buyer because it is a much more comfortable environment for me. I had been searching for several weeks and requested not to be bothered too much by the salesman before I am ready to purchase. Mr. Brett Williams, very much respected my wishes, and instead was extremely helpful at any moment that I requested. This was to the point that his follow up was once on his way home from work after a busy day. The customer service, and the complete process, all the way through was beyond my expectations. Mr. Williams, professionalism, courtesy, and complete respect was better than I have ever experienced! Thank you for your service, and my beautiful new car! I will forever refer any and all to you sir, and to Chapman Acura! Jose Jimenez

Rondohaste24

1 de ago. de 2014

My husband took our 2010 MDX that we purchased in August of 2013 from Chapman Acura in for its first oil change since the purchase today August 1st. He informed me that we were charged $20 for our tires to be rotated and he also paid for the oil change as well as a new battery. Our vehicle has only 15,000 miles on it and is in very good shape.I called to inquire about the tire rotation fee and Joe answered the phone and was very friendly and suggested I speak with Steve who is the manager. I told Steve that we had an Acura TLS years ago when Beaudry owned the dealership and we were never charged to have our tires rotated. He said it has been policy for several years to charge for it so I must not have had the tires rotated. I stated that yes we had the tires rotated and even had a lifetime of free oil changes with Beaudry and he still insisted I must be mistaken. Why would I be calling in the first place if I was mistaken?? My husband confirmed when I got home from work today that we were never charged for a rotation so I think Steve is the one who is mistaken. I even remember the name of the salesman that sold us the TLS and it was Sean Wood. I got the impression from Steve that because I was a woman I must not know what I'm talking about which wasn't appreciated.We have never been charged anywhere for a rotation so were surprised at the charge for something that takes 15minutes max with power tools. I was reminded by Steve that we are paying for the technicians time. We are now living in a sad world that "nickels and dimes everything"

Fabian

26 de abr. de 2014

From the start of excellent service. Got contacted by Joey and Brett. Got excellent help over the phone prior to arriving at the dealership. Once arriving there they got everything rolling quick. Ended purchasing another vehicle that Joey recommended. Couldn't of asked for a better vehicle. Stephanie helped me out with a better loan rate and left within 2 hours of arriving. Best car buying experience ever. Thank you

DeeJay - Acura Double Dip

26 de abr. de 2014

Absolute KUDOS to Brett Williams!! My wife and I were looking to purchase two used cars and we were connected with Brett Williams to help us narrow our search. After two visits to the dealership to discuss options with Brett we decided on two used cars and avised Brett we'd return in a couple of days. Upon return, Brett had both vehicles pulled forward for us along with other possible selections. As a direct result of insightful and customer-focused consultation with Brett, we ultimately purchased two new vehicles. We couldn't be more pleased!! We will always remember our exceptional car buying experience with Brett Williams. I couldn't be more impressed with Chapman Acura of Tucson!!! 5 Stars!!

ALB

2 de oct. de 2013

Shortly after I left an email message with Chapman Acura enquiring about a car that was for sale, Brett contacted me and I went straight to the showroom for a test drive. Brett was right there, had the car parked in the front, I looked it over and got straight in for the test drive. Brett answered all my questions and he had absolutely no problem with me taking the car for an independent inspection the following day. That evening Brett and office staff were still working in the show room and after about 30 minutes of filling in forms the car was mine. Couldn't be easier! The car is great and I'm enjoying driving it.

DavidWaweru

21 de jul. de 2013

I was really impressed by the way employee Paul Mansfield handled the service to my Honda Accord. He went above and beyond to eplain to me what my accord needed, and he went ahead and did it. I left the premises very satisfied with Paul's work and I would highly recommend someone else to experience Paul's work. Thank You and keep up the good work.David M.

Bazzmac

20 de jun. de 2013

Made a service appointment ( first 5000 miles ) and reserved loaner car. Approximately an hour before service time , received phone call fromDon who advised that " no loaner cars were available " but that I could " wait for it ". I declined his offer and expressed my disappointment with Chapman Acura service.I did get a phone call about two hours later where Don offered to call me if a loaner became available that day, ie wait on Chapman to let me know when THEY were available to service my car.This is NOT a " luxury car experience " as per MBZ, Lexus and/or BMW.

MilindKumar

26 de may. de 2013

This was one of the worst experience I have had with a dealership. Totally unprofessional and unethical. Brought the car in as the transmission was slipping. Acura pitched in with half with price for a re-manufactured transmission and I took care of the other half. The transmission was changed in 3 days and I took the car back home. The next morning, while I was leaving for work in my other car, I noticed some fluid under the Acura. I pointed the same out to the customer service rep, from Acura, who had called me later in the day asking about the transmission change service and was told to take the car back to the dealership whenever I can. Took the car in the next day, during lunch, and was told by the other service (I guess another) manager that since Steve (the service manager was not present & was the guy who was handling this) he would not look at it and I would have to scheduled another appointment. The appointment was for the next day, around 11:30 AM. I got there and did not find Steve. Upon asking about Steve I was told that he had headed out for lunch with some exec from Acura. So we scheduled another appointment.In the meantime, I checked all the fluids and topped off the steering pump reservoir as I found that to be low.Finally got to meet the elusive service manager who after raising the car said that the following needs to be changed:- The oring that seals the steering pump- Oil pan sealThe job was quoted at ~$2,000 and that the oil sump threads will need to be redone (which would be extra) because the engine oil was leaking from the drain plug.The fact that there was not a single drop of oil on the garage floor under the car before the service & I was pretty sure that the leak now (after the service) was not engine oil (because of the color)I asked them why didn't they detect the leak before working on my transmission and the reason for the car to start leaking fluid immediately after I had it's transmission serviced. Didn't they notice that there was some fluid leaking under the car and have the basic courtesy of informing the customer who had spent $2,200 on a transmission job about it? They had no answer and the service manager showed me a document showing that the technician had marked it earlier and he had forgotten to mention it to me.I took the car back home (and called Acura and gave them an earful). Raised the car up the following weekend and decided to check for the leak.Found that the hose (acura # 53733-S3M-A01) had some oil on one side of its connection. Replaced it, did a steering fluid drain and fill and called it good.No more leaks. The car has always been bone dry (before and after the hose change) and has had no problems other than the transmission(and that's a given for an '01 Acura). The fact that it developed a leak after being serviced and told to shell out another 2 grand to fix a problem that could be fixed by changing the hose did not leave a (good) impression about the dealership.5 months after the fix, I haven't had a single problem with car. I will never go to this dealership and will like to warn other customers to avoid it like a plague.

AngieB1976

22 de abr. de 2013

So much for the "Luxury Experience" I was promised! Two times in a row there have been no loaners available for me with an hour or longer wait; once for a scheduled service and the other for a car defect. They know they're the only Acura dealer/service in Tucson so you're pretty much stuck with what they have to offer, which is a crowded waiting room with decent snacks. The only reason they get a Good instead of Poor rating is because everyone there has always been really friendly. However, part of the reason I purchased an Acura instead of another Honda was for that luxury service they advertise. Don't expect that at Chapman in Tucson...

VTX1300R

11 de mar. de 2013

I am the type that absolutely loathes the process of buying a car due to all of the high pressure tactics and sometimes flat out lies. Fortunately, that is not the way of doing business for Chapman Acura.It was a very low pressure experience and I would highly recommend Brett Williams and Chapman Acura to anyone thinking of purchasing a new vehicle.

NickBerry55

2 de dic. de 2012

Joe Cassano and all the Chapman Acura staff have always treated my family with kindness, professionally and make you feel as though they have known you for 20 years! Chapman Acura, Joe and the new young lady from Florida have made our experience the most pleasant, my wife and I have ever experienced with any dealer in our 33 years of purchasing numerous vehicles from a multitude of Dealers!I thank you all and wish each of you a Merry Christmas and prosperous 2013!

insuranceteacher

1 de sep. de 2012

Brett Williams provided me with an exceptional customer service experience. He made this the best car buying experience I have ever had! He provided excellent communication during the entire sales process (from shopping to selecting the car I wanted). He has followed through post sales to make sure I am happy with my Acura MDX purchase. I recommend anyone buying an Acura (or a car in general) to ask for him.

langedemort

27 de jul. de 2012

We went to chapman Acura to look for a van that we found on the internet. When we got there we met with Eddie Rush who was a great salesman he was quick and he was real good to us. Unfortunately when we asked to have a break down of the charges we met Jeremy who we didn't think had our best intrests in mind. That is whay I gave the rating I did.

kahluarules

22 de jul. de 2012

My Salesman Nariman (A+) is more than helpful. Very pleased with my used vehicle. When i bought my vehicle it was a great experience very friendly service. Vehicle was presented in a very professional manner and made me feel confident in my purchase. Very good sales team i cannot say enough. Thank you Chapman Acura

grodzkia

20 de may. de 2012

The best testimonial is the fact that my 02 Acura TL has 220K and it keeps running without any major challenges. I drive a lot and have service regularly but mostly it is only an oil change or routine maintenance. Way to go service team at Chapman Acura.

quikky

8 de may. de 2012

I recently went to Chapman Acura for a minor service visit. Everything went as expected, and Steve was helpful as usual. Why the bad overall experience? For the third time, I had change stolen from my car's change holder. The first time I noticed change missing after a service visit, I did not connect the two. After the first incident, I decided to record the exact amount of change in my change holder before every visit. Sure enough, I had change stolen, again. I wrote an e-mail and spoke to Larry (who was my service advisor at the time) who expressed concern and indicated that it was most likely the detailing department that was to blame. The third time, on 05/07/2012, I counted my change before my service visit. After my car was brought back, I counted the change, and sure enough half of my quarters were missing. I spoke with Steve right away, and he also mentioned the department that does the washing as the culprit and told me to tell him at my next visit so he can try to figure out what's happened.What really bothers me is no one really seems that surprised this happens. Is theft acceptable at Chapman Acura? What if my iPod/watch/wallet goes missing next time, is that just the detailing department's fault? Sorry, but if I give you the keys to my car, you are responsible for what happens to it, you can't just point the finger at someone else and walk away. If I would be in charge, I would immediately go and find out who exactly washed/vacuumed the car, and interrogate each employee to find out who keeps stealing things from the dealership's customers. I don't care if it's a penny, theft is theft and is not acceptable on any level. I really wish the service department would take this seriously, because otherwise they seem like good people to work with. For everyone else, count your change before your visit and see if you get it all back. Unless I'm the only one that keeps getting things stolen, I bet you'd find a good chunk of it missing.

jcdayaz

29 de abr. de 2012

Everyone at Chapman Acura is friendly and very helpful. Joe and Steve in the service department are wonderful and Jeremy Willard in Sales is wonderful! I highly recommend this dealership to everyone I know!

pamaleechurchill

12 de abr. de 2012

Making an appointment was easy. We arrived on time and were out in a timely manner. The coffee and other treats were a bonus. The replaced speakers work well and it wonderful that our car was washed!

James K. Wiemann

4 de abr. de 2012

As usual,the quality of work done by your service techs was excellent. The work was also accomplished in the estimated time period making this an overall good experience.

Herb Weber

31 de mar. de 2012

The headlights are always turned off and not put back on auto when finished. I brought this to their attention and was basically dismissed as not important. This is a safety issue and should be corrected. I found the employee regarding the request to be unacceptable. Steve does a fine job but was busy with another customer when I made the comment about the headlights. I do not know the name of the service rep who I spoke about the issue with.

david lieberthal

14 de mar. de 2012

As always, Joe gave me absolutely great service. He provided a prompt appointment, loaner vehicle, friendly interaction, repairs that met expectations, and a car wash when as part of the service. I should add that he was available by phone in advance to discuss the issue.

rccarl

10 de mar. de 2012

Quick efficient service and fast checking of service records. Only thing you need is cross-dealership updating of service records for the 2/3 of us Tucson customers with multiple residences who have to deal with multiple Acura dealers for service.RC Carlson

nrivas

9 de mar. de 2012

I purchased my Acura new in Oct 2010. On March 7, 2012, my vehicle failed to start in the parking lot of the grocery store. After several unsuccessful jump starts, I purchased a new optima battery at walmart in order to drive home. I brought the vehicle into the Acura service department the following day to have an inspection because I do not understand why I already needed to replace the battery when my vehicle is only 1 1/2 yr old/ 22k miles. (In the past, I have purchased Honda and Toyota and neither vehicles required a battery change within the first three years.)When I brought my car in to Acura I worked with Steve in the service department. Steve was extremely friendly. He called and kept me updated on the progress of the service. I discussed my frusteration with Steve regarding the replacement of the battery. He informed me that in Arizona it is common to replace batteries yearly. I completely disagree with this statement. When I got home I reviewed my manual and noticed a four year battery warranty. I am completely disappointed because this was not mentioned to me while I was at Acura. I feel I purchased my vehicle with a defective battery. I offered to bring the original Acura battery to Steve and he said it was not needed. I ended up spending $90 purchasing a new battery while my original battery was still under warranty. This is horrible customer service and I have lost confidence in the Acura service department.

jillngeo

29 de feb. de 2012

I was never informed that the tire rotation was an added expense until I reviewed my invoice. My pre-written notice and the service managers reply when I asked if tire rotation was included with the oil/filter change, he stated it was. Never mentioned that it was an added cost. I was informed balancing the tires was an added cost not the rotation. I can rotate the tires myself, Free of charge.

Treks39

24 de feb. de 2012

Everyone was very friendly and helpful. I received excellent service and my car is running great. I was given a loaner to drive which is a wonderful curtesy...I appreciate the convenience.

mummert

22 de feb. de 2012

Every time I have dealt with Chapman it has been a good experience. I had a few questions when I picked up my Acura on how to operate a radio and phone function and Jeremy showed me how easy it was to use the functions. My son has purchased two Acuras from Chapman and his mother-in-law has purchased a Honda CRV from Chapman and all of us are pleased.

vembeth

20 de feb. de 2012

The sensors were installed and the paint matched perfectly. The service manager made sure that we were pleased with the work and if we had any issues with the automobile. We only have 100 miles on the car.

IleneMasters

17 de feb. de 2012

Great,fast service. Took my car in for routine maintenance and was out in an hour. Nice waiting room. I asked questions about new Acuras and sales person (don't remember his name) answered them to my satisfaction. If I buy a new Acura will be at Chapman.

drtaz

11 de feb. de 2012

I had to take my car in twice to do the same job. They DIDN'T tighten the bolts and my car drove like it had a mind of its own ! It would jerk into other lanes. I was lucky the nuts did not totally fall off and I did not crash ! If you want half a** quality of work and have time to waste waiting to get your car repaired again then you found the right place.

rdajches

18 de ago. de 2011

Everytime I take my vehicle for service at Chapman Acura I feel like I'm treated as a second class citizen. I've had more work done on my vehicle there in the past year than I'm sure many people do, but the staff does not treat me as a valued customer. I have to beg and pull teeth to get a loaner car - and end up driving some Honda loaner car that they "scraped up" for me. I am spoken to like I know absolutely nothing about my vehicle, and when I have issues with my warranty the associates I've dealt with don't try to help me solve anything or find an alternate solution.

Barbara Peters

25 de jul. de 2011

We had a problem with a chirping noise. Acura opened up the front panel and determined that a screw came undone. There was no charge for this service even though the car was few months after warranty had expired. We're soooo happy!! Thanks Acura/Tucson. You're the best!

R Frazee

20 de jul. de 2011

As always your service and parts departments were friendly and efficient. The sale on service packages was a nice touch and appreciated. I have no hesitation in recommending Chapman Acura as a quality dealership and a good place to buy a car. I love my TSX and get complaints on it all the time.

grodzkia

19 de jul. de 2011

I drive a lot and have been using Chapan Acura Service since I have moved back to Tucson 3.5 years ago. Joe is always very professional and has many times exceeded my expectations. My 2002 TL has 190,000 miles and I am looking forward to breaking 300,000. Way to go Acura Service!

whatthehellwig

12 de jul. de 2011

Acura dealership has by far the best customer service i have experienced in a car dealership. They are all very friendly, helpful, and help explain things to me that I may not understand about my car. They also gave me a ride home so i wouldn't have to wait for my car.

rosaliag23

10 de jul. de 2011

This was very fast all they needed to do was to inspect my passenger side airbag and add some bolts to it since I recieved a notification in the mail. This only took about 30 minutes

Sqrc888

9 de jul. de 2011

I know the economy has been really really bad I just didn't realize the repair for the same thing done in 2005 had doubled. YIKES! Thus the OK rating on price. On the other hand, Joe Cassano has continuously provided excellent service and generally includes a discount and for that I am grateful and will continue having my vehicle serviced with Joe!

rvega

9 de jul. de 2011

I recently purchased a silver 2010 Acura TL. Everyone at this dealership were extremely helpul and they all had a high standard of customer service. I will definitly recommend this dealership to anyone that is looking to have a good experience when purchasing a vehicle.I would like to thank Eddie and Brandon for giving me such a good experience while buying my vehicle.In the future I will purchase another vehicle from here.In one sentence: Chapman Acura really knows how to treat their customers with high standards. Sincerely,Raul

Pronto

8 de jul. de 2011

Mr. Guisinger was most courteous and helpful in explaining my 100,000 mile service contract. He exhibited patience and tact in approaching a misconception of mine about that part of my purchase. He also explained exactly what services were to be performed and he personally updated my service manual. I could not expect a more perfect service visit to Acura. Thank you, Sir!Respectfully,Richard Montgomery

ramcs

3 de jul. de 2011

I was disturbed to find a long scratch on the driver's side after I got the car home from the service visit. I did not notice this scratch before I left the car for service. It could have been there previously, but I wish someone in the service department had made note of this scratch if it was present before they started work. Makes me realize I need to be more cautious about examining the car before I take it in for service. Again, I can't really say the scratch was made during service, but it left a bad taste in my mouth.

odelljoshua

1 de jul. de 2011

Unfortunately, this was by far the worst experience I have ever had purchasing a vehicle. The sales manager told me that the vehicle that I was purchasing would meet a certain standard. After working all day, I drove two and a half hours from Peoria, AZ to Chapman Acura only to find out the the vehicle was in terrible condition. The Sales Manager (Brandon) knew the vehicle was in terrible shape and chose to not tell me about the vehicles condition. When discussing the issue, Brandon became arguementative which was not appreciated. He then agreed to make the repairs to the car that we discussed. The Internet Sales Manager, Jeremy Willard, oversaw the repairs and kept me abreast of everything that was going on. He was by far the most outstanding representative of Chapman's sales team.I took possession of the vehicle on 6/25/11. Since then, I discovered that Chapman forgot to complete the front end alignment that was suppose to be done when the new tires were put on the car. In addition, Chapman sold me a vehicle with a broken Bluetooth system and a blown subwoofer. These things were discovered over the course of the first few days that I had the vehicle. I then took the vehicle to an Acura dealership close to my home to have the vehicle assessed. Chapman should raise their level of conditioning for their vehicles. I also believe that the vehicles should have to go through a quality check prior to being released to consumers.

cnlsdad

1 de jul. de 2011

I've had Acuras for a long time (Legend, TL and RL) and have dealt with three Acura dealers over the years, mainly in Los Angeles. They have all given great service, but Chapman Acura in Tucson is the best I have experienced. The quality of the service professionals from the service manager on down the line are the highest quality. I have never been disappointed. Thank you.

Vamickle

28 de jun. de 2011

Great service, no complaints. I dropped my car off for an oil change and 100k service. I was given a rental vehicle and was on my way without delay. The service rep Joe was great.

dynomac

26 de jun. de 2011

I am visiting from out of state and I was concerned with a problem on my TL. I called Chapman Acua and was able to get a next day appointment. My cars computer was checked; updated and returned to me in a short time at no charge. Thank you Chapman Acura!

khollister

25 de jun. de 2011

Warranty work was a pleasant surprise - had expected to have to "bite the bullet" on this one. Handled by dealership nicely. This is how brand loyalty is built - good job!

Kellybequette

22 de jun. de 2011

This was my second service on my 2011 Acura MDX and I have a few things that need to be mentioned. Acura likes to be compared to Lexus, Mercedes and BMW and is worthy of it. However, service is a world apart. 1. When I call I have to leave a message (they do call back but, its not always convenient when they do.2. When I purchased the car I was promised a loaner for service but, it seems like a putout and they try to talk you into waiting. I can see 15 or 20 minutes NOT two or three hours! (Since when does an oil change and service take hours, its like they make an appointment but, simply add the car to the normal flow). I have to admit, I am sorry I purchased the service package frankly.3. When I purchased the car I was told specifically that when the oil was changed at the dealer, they only use FULLY synthetic oil, not the case, verified this service. I also found out that the Cabin filter is not only not checked but not included in the service.4. The service drop-off and waiting areas are stark, and outside has a constant flow of cigarette smoke from the sales force hanging around. Not what I expect from a high end dealership. The Honda service waiting area seems nicer than the Acura (purchased a new Honda from you some years back). I only mention all this because I know what to expect from a service department and this process needs improvement.

cookjc

20 de jun. de 2011

The Service Department at Chapman Acura is the "shining star" of the Dealership. The Service Manager, Joe Cassano, is the ultimate professional. He clearly explains the service required and never suggests any unnecessary services.

nonlocality

11 de jun. de 2011

Love joe and the rest of the service staff at chapman acura. That is why we keep coming back to buy their cars.jim k.

lorchjean

10 de jun. de 2011

Normally the complimentary car wash is offered. Didn't realize until I had left the dealer that the car did not get washed, nor was I offered the wash. Funny how you get used to something as trival as that.

dyu

8 de jun. de 2011

Was able to get me in on the same day and also provided me a discount for a very expensive service to replace the inverter & ignitor for my HID lights.

john9620

5 de jun. de 2011

Steve was and always has been courtious and friendly. Work was done when he said it would be done. He provided us with shuttle service back and forth while service was being done.The waiting room was great with drinks and comfort. That's all I can say........

emkep

4 de jun. de 2011

Time and again, regardless of the reason for my visit, Joe has made it an extraordinary one! I would like to ensure he gets the kudos he deserves for his people skills, technical knowledge, and customer service. I was once recommended a shop to begin taking my car to that offered the same services for less money and came highly recommended. Because of the rapport I feel that I have with Joe, I chose not to pay less and move my business elsewhere. This man deserves a raise!!

vernsted

2 de jun. de 2011

I have been an Acura customer for many years. This is my second Acura, and it is 13 years old, so I MAY be in the market for another one some day. I have had all my service done at the dealership, even though we have had a few disagreements (like when I had to replace the steering column because a small plastic gear broke, and it could have been replaced). Overall, I have been happy with Acura personnel and get along well with all of them, and I feel they are truly committed to giving me good service.

rthwaits

25 de may. de 2011

My experience with the service dept at Chapman Acura has always been outstanding in all areas. Customer service, friendliness, quality of work, etc. Thank you for going above and beyond at all times. An extra thanks to Joe who usually handles my car. Robyn Thwaits

t_sautter

21 de may. de 2011

Scott (salesman) was extremely friendly and helpful. Excellent experience with him. Sonya? (finance) was also very friendly and helpful. I was impressed with the knowledge and attentiveness of these two team members. Outstanding atmosphere and staff. Thank You Very much.

tdriggs

21 de may. de 2011

The service was fine, I think the price for the oil change is a little bit high. Your dealership is the only Acura dealer around. I have nothing against your dealership, but it is a long drive to get there from where I live. It takes a hour to drive for your service. I don't see that your dealership ever really offers any promo offers for service. I was wandering why?

dbartch

15 de may. de 2011

I was greeted when I arrived and I was given an estimate for cost and time when repair would be complete and it was done on time and budget. There was no pressure to do additional work. The car was delivered after being cleaned. Joe described the work that was done and followed up to make sure that I was satisfied and that everything was ok with the car.

missymartinez

14 de may. de 2011

We went to two different independent mechanics to have our Acura looked at and they eventually recommended the dealership. We don't usually use dealerships for our repairs but I was pleasantly surprised by Chapman Acura. They were prompt, professional, and cheaper than what I was accustomed to paying at an independent mechanic's shop. They also narrowed down the problem and had better information about how to fix our car. Great job!

Stu Hufner

7 de may. de 2011

I had an appointment time and arrived a little early. They took my car for servicing immediately. I went to the waiting area and read the newspaper. Before i could finish reading the newspaper, Steve came in and said my car had been services and washed, and was ready for me to drive away. This is really quick service and always with a smile.In my Owner's manual, there are spaces to have the services performed at the dealership logged into the manual. This is the fourth servicing of my new RDX, and previous service notations have not been entered by the service department. Steve noticed this and took my manual into his office and updated all previous and current services performed to my RDX. Now I have a full service record for my new car. Thanks again Steve.There was a very nice young man who wrote up my service record initially. Unfortunately, my old mind has forgotten his name. He was very pleasant and checked out the wear condition of my tires and directed me to the waiting room. Very nice initial impression for the dealership.

getek1

4 de may. de 2011

I have always been pleased with the level of service and the friendliness of your customer service reps at Chapman. They have been very accomodating in providing a loaner car when needed. I love my Acura, but feel that the service costs are getting pricey.

Millers33

30 de abr. de 2011

The service on the phone and in person is always friendly and fast. Drop off and pick up is always seamless! The dealer service area opens early and closes late which is nice because I have time to drop off before work and pick up after work. Great loaner car given which is very helpful and could lead to a future sale for the dealer.

markI767

29 de abr. de 2011

On Monday April 25th I drove in with a dead battery, and immediately three Chapman Acura employees including the Service Manager came to the rescue. They quickly tested the battery, diagnosed the problem, and the parts guy (John Szewczyk) quickly pulled a brand new one from stock, and in a matter of minutes they had the new one installed, and I was out and on my way. Since the dead battery was still under warranty, there were no charges or fees. I was really amazed how fast, efficient, courteous, and thorough everyone was- I thought it might take hours to fix me up. Great thanks and praise for the Chapman Acura team!

dmandel

24 de abr. de 2011

I had been having service on my 2008 Acura TSX done at the Honda dealer only five minutes from my home on the NW side of Tucson, for convenience. The last time I went to them for an oil change, they told me I needed a timing belt and there was small hole in the condenser leaking fluid and it would cost $840 to fix. While my TSX has 107,000 miles on it, it does not even have a timing belt. They wanted to "fix" my A/C right there and had the parts to do so. I declined.At Chapman Acura, they took care of the maintenance I wanted, confirmed there was no timing belt, and twice, at my insistence, looked for a problem in my A/C and found it working perfectly with no leaks. They were courteous and clear with their answers.

Sqrc888

19 de abr. de 2011

I always bring my car to Joe because he has always provided me exceptional service. He is an upstanding man with great integrity and I have always felt comfortable with him taking care of my car and not ripping me off! I've not usually felt that way at other places in the past!Joe is an asset to Chapman Acura!

tmzavadil

18 de abr. de 2011

I had an emergency w my Acura when I was here from out of town. I called the Acura dealership here in Tucson as I was very anxious as to the repair costs, etc. Due to Joe Cassano's assistance I was able to get my car repaired in a timely and cost effective manner. Joe was very helpful and provided customer service over and above any other dealerships that I have dealt with and went out of his way to assist me. I would highly recommend Joe Cassano and his crew at the Acura dealership in Tucson for their excellent customer service.

jmiron

13 de abr. de 2011

Joe Cassano does a fabulous job at Acura service. He's attentive and timely and truly has the best needs of the customer in mind. He does not try to "push" services if they are not needed.He understands that satisfied customers will continue to utilize his and Acura's service consistently over the long term.

Vamickle

12 de abr. de 2011

I have no complaints. Everything went smoothly. I went in to have my timing belt replaced and two new motor mounts installed. I was provided with a rental car for twenty four hours. The repair went according to plan and I was able to pick up my car the next day.

samrama

2 de abr. de 2011

The service department worker (Joe) always remember my name and is a very curtious employee. He is the main reason I return to the dealership for service and repair work. The price of service work seems a bit excessive compared to some other auto shops I have worked with in the past.

john stone

30 de mar. de 2011

i have never been treated in a car dealership as well as i was treated by Joe in customer service. He went out of his way to be sure that I was satisfied with the service and took the time to discuss the options that were available to me. He easily could have just replaced parts but didn't do that. he was courteous and very considerate.Thank youjohn Stone

Sherberts

30 de mar. de 2011

This dealership has personnel that are knowledgeable, experienced, courteous, professional and personable -- and apparently you have first-rate mechanics/technicians. It's a two-hour round trip for me to visit Chapman Acura, which I have been doing for over six years, but I find it's worth the trip each time. Joe Cassano is a true "Acura resource" who exemplifies the professional,experienced and personable people that enhances the name "Acura" which I associate with quality and reliability. I should add that I do miss seeing Larry Sanchez at Chapman Acura, who, along with Joe Cassano, gave me confidence that I was dealing with Acura's finest. Herb Landman

Philip Monzon

23 de mar. de 2011

The car could have been cleaned a little bit better. There were spots on the windshield and the rear window. However, Steve was very informative and diligent. He reviewed the history of the repairs made on my car and took care of the things that should be repaired. I'm very pleased with his work. Thanks, Steve

Lissa182

13 de mar. de 2011

Joe in he service department always provides excellent customer service and is a pleasure to work with. He is the reason I continue to bring my car to the dealership for service. He is courteous, respecful, and honest and I always appreciate the service he provides.

jmbergin

10 de mar. de 2011

Jeremy was prompt with great follow up. He was knowledgeable and pleasant. I felt that he was sincere in his approach and I enjoyed the purchasing experience. I received the extras I ordered for my new car quickly and Mike in service scheduled it and was prompt and very pleasant. I loved the acura experience and my husband will be coming in for a lease deal this summer.Thank you so much.

Richard Kozlowski

27 de feb. de 2011

Walked in without an appointment and needed the headlight replaced in less than 45 minutes as I was running late for another appointment and both gentlemen named above went out of the way to get the job done in less than 20 minutes. Made my other appointment with time to spare. Great an friendly service given us by these gentlemen.

joshscheese

21 de feb. de 2011

The first contact I had with the dealer was to make my service appointment, I got transferred twice before someone was willing to try and help me. Joe Casanno answered the phone, as I tried to explain the problems my car had and how the last time I went to get a problem fixed, the dealer didnt have the part available all he could do was sound annoyed and tell me he would transfer me to parts. He failed to take any extra information down other than my name and what time my service appointment would be. So to get to the dealer I have to drive 3.5 hours when I get there I am received by Steven in service and a tech named Josh, both very friendly and helpful. Steven takes my info and all the problems with my vehicle; they are able to get most of the problems fixed except for one because they dont have the part in stock to fix it. I am unsatisfied because if Joe had taken the time to listen to me and perhaps be able to advise me that the part needed to fix one of my problems needed to be ordered or that they didnt have it. I would have perhaps saved myself a 3.5 hour drive. The other thing that bothered me was that as I picked up my vehicle I noticed they left the windows open and the interior of the car was filthy with dust. I just wanted to leave to get home so I left unsatisfied and with a dirty car, this dealership could have left a better impression on me but they didnt and I would not recommend it to anyone.

alancortum

19 de feb. de 2011

Everything was 1st rate as far as the service work performed and time to complete the work. The dealership did apply some discounts to my total bill which was greatly appreciated however the total amount of money for the repairs was still quite expensive.

ioevry1

18 de feb. de 2011

Everyone at this dealership has always been friendly, courteous and helpful. Service is performed in a timely manner, with no long waits. The sale staff was excellent - they were knowledgeable and very willing to work with us to make the sale. I highly recommend this dealership.

RHUDON

14 de feb. de 2011

I have just moved to Tucson so this was my first visit to Chapman Acura. Joe Cassano was just fantastic, from the moment I arrived on the lot with a list of concern's Joe made me feel like I have been coming to the dealership for years. He addressed all of my concerns and set my vehicle up to get all of my concerns taking care of. I will be returning for future service and would highly recommend Chapman Acura' service depatment to any body.

DoranneF

12 de feb. de 2011

This acura dealership is very well operated. The entire staff, whether in sales or service, is very courteous. The facility itself, is attractive, clean and well appointed. The service on my car was completed in a reasonable amount of time, and any information I requested was provided.It is a pleasure to do business with them.Doranne Friesenborg

khiggins1105

10 de feb. de 2011

Chapman should have a Senior Citizens discount. I used to get a discount from my previous service employee but Steve would not give me one. I think the prices are high and I will be contacting some other shops to get the price of my 105k service down to where a 70 year old on Social Security can afford it. I like going to the dealership as they are otherwise good to me and my 1999 TL. I bought the car new and she is like a trusted friend who has never failed me.

feb6dec16

2 de feb. de 2011

Joe welcomed me by name, confirmed the service, cost & time to completion. I went back to the customer waiting area which was clean, TV running with coffee available. The work was done on time and the car was washed. I have been with Chapman Acura in Tucson for 3 years and have dealt with sales, service and body shop. Every experience has been above average, with excellent work with not just the routine service, but with more difficult issues. I recently bought my second Acura there & look forward to a continuing relationship.

gilesseely

25 de ene. de 2011

The MDX was moved into the shop in a timely manner and the work was finished sooner than expected. Mr. Cassano explained fully what was to be done and after the work was done, he explained, once again, what was done. The car was cleaned inside and out before returning it to us.Giles Seely

drollins

18 de ene. de 2011

Everytime I come to Chapman Acura, the service I receive is impeccable. They do everything correctly every time. They perform an excellent job of explaining any issues and the corresponding solutions in a clear and concise manner. Their level of friendliness and customer courtesy far exceeds anyone else. Joe, Larry, and the rest of the crew are the best!

Dafraz1

31 de dic. de 2010

Only issue is to repair my radio/6 disk CD changer would have cost over $450. I can get an after market radio CD player with MP3 interface for far less installed. Not what I had envisioned doing but I will do what I have to do. On a positive note Mr Joe Cassano provided outstanding service and was clear about about was needed and forth coming and detailed about the all the repairs. His candor was refreshing please pass along my thanks to him.

curtisbrook

31 de dic. de 2010

Steve was patient and thorough. Originally I had thought the starter needed to be replaced. But Steve tested the starter under different conditions and found it to be working properly. I am thankful that I did not need to pay for my incorrect original diagnosis. Over the past 2-3 years, I have taken my Acuras to Chapman for service. The service is consistently excellent. People like Steve, Joe Cassano, and the parts person (can't remember his name- a youthful young man) have provided very courteous service. I hope to always buy cars and have them taken care of at Chapman. Thank you. Curtis Brook

vcastelan

2 de abr. de 2010

The Chapman Acura staff was extremely professional and courteous. I am very satisfied with my purchase and will be happy to visit the dealership for my future automobile needs. I will also be highly recommending the Chapman Acura dealership to my friends.

jda001

10 de feb. de 2010

Every time we have had an occasion to visit Chapman's has been a pure delight. Everyone is quick to greet and guide you to the asked for person or department. Orientation to the features of the TL have been explained well, more than once. It is fun learning the new features,and the TL is a dream to drive!!! Tnx DEE & JIM PUTNAM

Shirley Sevigny

21 de ene. de 2010

Because we have owned five other Acura cars, we did not think about visiting another dealer. We have been extremely happy with our Acura cars and were now thinking of changing from a TL to a RDX. Not knowing that much about the RDX,our sales person, Mike was very helpful and we were allowed to keep the RDX over night to try it and see how we liked the RDX. My husband, a recently retired Dean at the UofA, was looking for a comfortable change with more storage than the other vehicles afforded. We purchased the RDX and it was a simple and easy hassle free process.We will recommend Chapman Acura to everyone, not only for the choice of high quality cars, but because of the friendliness and knowledge of the people working at Chapman Motors. Chapman Motors is a first class automobile dealership.

malkiyyah

20 de ene. de 2010

The way car-buying should be. Before purchasing a 2010 Acura TL in December of 2009, I make the rounds of all the luxury dealerships in town. Nowhere else did I experience such a high level of service, or feel that the staff was so committed to making sure I was happy.The entire experience was smooth, easy, and low-pressure. Making the deal was painless, and the paperwork process took minutes. The car was delivered sparkling clean, exactly as ordered, and my sales person really took the time to explain every feature I was interested in learning about before I drove off the lot.I'm now an Acura (and Chapman) person for life.