CHIEF5

21 de sep. de 2016

This is the third car we have purchased from this dealership (two new 2016 vehicles and this one pre-owned). These purchases were the easiest and most pleasant we have ever encountered. The service department is also great.

azcyho

16 de sep. de 2016

It takes a short time to work with David for the services required. BMW kept good record or what needs be done and did it in short time period.

Elena

9 de sep. de 2016

I have been a customer of Chapman BMW for quite sometime. Recently, I had decided to go to another BMW service dealership because of the proximity in Scottsdale. I will never do that again. Your Service person does not go over anything at all with you. They may say hi and wave. At Chapman, he (Jacob) comes out and greets me. Discusses my issues with me again. Says, lets write it up and get you a loaner so you can get back to work. Asks if I want water or anything. As I had to wait a minute for him to get the loaner for me, another Service person Tony who is not my personal service manager, if not with a customer will say hello because he remembers helping me out four years ago! I receive a call from Jacob describing what was done and if I had questions. The time I went to pick up my vehicle he was at lunch, Tony greeted me, asked if I wanted water and went over what was done again. Offered to help me move my items from the loaner to my vehicle that was ready. I will never make the mistake of going elsewhere. Here, I am not a number but a client that is respected. thank you for all you do Jacob and Tony as well.

Ivan A.

8 de sep. de 2016

Great service from Jeremy and the service techs. Stress free experience. Jeremy kept me up to date on progress and I would bring my vehicle back to Chapman BMW Chandler again for service or to purchase a new BMW.

giljoy

7 de sep. de 2016

Service advisor, Jeremy is excellent. He goes above and beyond to get my car serviced in the time frame that fits my schedule. Chapman takes great care of my car.

Dan J

2 de sep. de 2016

I recently bought a used BMW 135i that I found had some hidden front end damage (I did not buy the car from Chapman). I wanted to get this taken care of the right way. I found that Chapman's prices were competitive with other auto-repair shops with the added measure of knowing it was fixed by the dealer, and never worrying about getting a loaner. Chapman has always had a great loaner fleet available. What impressed me the most about my service advisor, Vince Adams, was the care and dedication he showed to getting me the right information. He patiently helped me look up and evaluate different spoilers, getting some shipped in so I could see them in person, and walking me around to show me the possibilities even though I ended up going with an aftermarket that he couldn't acquire through BMW. While he wasn't always available by phone when I called randomly, he was very quick to respond via email and was a great communicator through the process. He took the time to bring me the replaced parts at pickup and explain exactly what the damage was and what they did to repair/replace it. It meant a great deal to know that Vince was working with me to accomplish what I wanted and was not a token dealer-customer salesman...never did I feel like he was trying to upsell me on service I didn't need. He was very knowledgeable and personable and I felt that he was doing his best to help me make the best decisions. See you at my next oil change!

John S

31 de ago. de 2016

They make transactions painless, form Renate Steinbach, to Alexander Smith, Jaclyn Weiser in financial services, to Haleigh Birmingham furnishing "genius services." Over time, we have picked up a 335, 535, 328d and a 340 there . It's always been smooth sailing.

Lisa castillo

31 de ago. de 2016

Vincent made excuses he was too busy too call and update us on the problem with our car. Had the wrong email so a copy of the repairs were sent to the wrong address. We were contacts by a sales rep Tim about our car. Would not buy or recommend them to anyone. Asked for service manager to call and still await his call.

hammdon

26 de ago. de 2016

Service advisor Jacob is excellent. Car wasn't finished as they had to order a part from Germany. That was a disapointment as I have made a second appointment. In addition they do not have our replacement air bags. So we somewhat tenuous about using the bmw.

Kimberly Choronzuk

24 de ago. de 2016

Low stress,no pressure car buying experience. Very happy with my car and the price. My salesman was courteous and very helpful. Would definitely recommend.

Drzee

24 de ago. de 2016

Great experience. Mechanics need to be more careful about car cleanliness. Service advisor Jacob is great. Everything went on time. Loaner was clean and new.

KAllen

22 de ago. de 2016

In and out very quickly and I absolutely love my car. John was instrumental in getting me into my new X540e and I couldn't be happier. He answered all of our questions and was upfront about everything.

Alan Lightfoot

21 de ago. de 2016

I ordered my new 2017 650i, well worth the wait....Alexander and Renate at Chapman BMW kept me informed on delivery updates. Well worth the wait....The whole process was great! Thank you, Chapman

Starbeam

17 de ago. de 2016

It is always a pleasure to deal with Mark O., my service consultant, because I know he is very thorough in insuring that my X3 is in top condition., is very knowledgeable, and understands my lack of technical expertise! Peace of mind.

Patty

14 de ago. de 2016

I am extremely pleased with the work done on my BMW, Chapman Collision was excellent, from start to finish. Johnnie always keep me in the loop, during the whole process. I could not ask for better treatment, assistance, and guidance through this entire experience.

don borland

2 de ago. de 2016

I was extremely satisfied with Henry,Matt, and Jim. They made our total time there a great experience with absolute professionalism. I will keep going to this location for my future BMW. Thanks to all of you. Don

Bob K

26 de jul. de 2016

I had an absolutely wonderful service experience here. It was a clean, friendly atmosphere and my service advisor, Matt Konecek was not only knowledgeable and welcoming, but he was very helpful as well. From the moment I got there, I was greeted with a smile, and the outstanding service just kept coming. They took care of everything in a timely manner and I even looked forward to coming back to pick up my car because I knew it would be a positive addition to my day. I honestly felt like family and working in customer service for most of my life, this is something I value an incredible amount. Thank you Chapman BMW and Matt for the outstanding experience!!!

Aidagol

25 de jul. de 2016

Mat was our service consultant yesterday, he was very friendly and knowlageble .Great guy!!!!great service.I am a happy BMW customer and recommend this location for service and or purchase a new car.Aida

jg535

23 de jul. de 2016

I'd run over a giant object in the road and literally ripped my tire apart. Of course it was late in the day and I still had a million things to do. My man Matt at Chapman said, "No worries," and he took care of everything. Had a loaner car waiting when I arrived with the tow truck and got me the best deal on a new tire and alignment. When I couldn't make it in the next afternoon to pick up my car, again, "No worries," and I got my car the following morning. Hats off to my service advisor Matt and Chapman.

New customer

21 de jul. de 2016

Worked with Savas- great experience! Very knowledgable, professional, went above and beyond for customer service. No pressure. I would definitely recommend Savas and Chapman BMW.

LovemyX5

20 de jul. de 2016

Chapman BMW was so helpful. They listened to me and found me the best deal possible on exactly what I wanted. We buy cars often and we will be back for sure!

BMW Fan

12 de jul. de 2016

Very poor service and dealership, you will pay too much and regret it. Finance department is the worse!

Michelle Housh

8 de jul. de 2016

Although I didn't but my car from Chapmam BMW I did go there for service on my car. The service I received was perfect. My service advisor Tony DiSalvo went above and beyond to help me with my needs. I will definitely go back for all my needs of service and buying in the future Chapman employees and service are the Best.

Joan T

2 de jul. de 2016

A phone call was made to the dealership, Smith promptly replied. We were interested in a 2017 BMW 328i sports wagon.He explained to us the wait time and differences between 2016 and 2017 models.He offered to to bring the car to our home. We both drove the wagon and it fulfilled our needs. We had a short conversation as to price and service. Alexander was very knowledgeable about his product, as a result we purchased the car the next day.Alexander's salesmanship and demeanor should be the goal of all car salesmen. This was the best we have encountered in purchasing a car.

Karen Syens

1 de jul. de 2016

I had a wonderful experience working with Timothy Smith. He was easy to work with and very pleasant to talk to. I would recommend Chapman BMW to my friends, such wonderful customer service all around.

WBosch

30 de jun. de 2016

I recently came in to have service performed on my BMW. The service and care I received from my service representative Kris Mason was fantastic. He did a great job fitting me in and getting me back on the road. Everytime I come in Kris is amazing with his helpfulness and service. Thank you Kris.

Babyjets

30 de jun. de 2016

Patty went above and beyond and had my vehicle ready before the expected date in time for the 4 th of July weekend!!! Very pleased with the service.

Very unhappy ex customer

30 de jun. de 2016

Took my 750 in for service and was treated terrible. My car was there 2 days longer than promised. I was given a loner and that experience was terrible. We did a walk around when I took the car. I drove the car home and parked in my garage. When the loner was returned I was charged for dent repair. Microscopic and so slight it could barely be detected. The attitude was terrible and would never reccomend Chapmen.

rrodrig534

29 de jun. de 2016

I bought my car from a used dealer and had a lot of work done on it, I finally had to bring it in to Chapman so I can get professional opinions and a couple of things done, I can only say that Andy my service advisor was top of the line and we worked through some difficult issues but he took car of the job, made sure I was taken care of and I am happy. Sometimes you just need to get things done and that's how Chapman treats you, like a customer who is important!

Ryan Blom

13 de jun. de 2016

I came into Chapman BMW in hopes of trading in my vehicle for a 4 door sedan. I had the pleasure of working with Alexander Smith as he delivered exceptional service and went above and beyond to meet my needs. I have been a customer with chapman BMW for 5 years now and Alexander provided the best service I have received hands down.

ppryor15

9 de jun. de 2016

Hade to take car back for a few adjustments Kris Mason was great to work with took car in A.S.A.P great dealership.

R4X4

8 de jun. de 2016

We took our car in for some unscheduled maintenance, and Matt had a 'Loaner' waiting. He briefly explained their troubleshooting procedures and had me on my way in minutes. He called later to explain they'd found the problem, and were replacing the defective part under Warrantee, but since they had the car already, would like to take care of some 'scheduled maintenance' coming due as well. This would save us having to come back in a month (and it was all covered). Matt and his team were total professionals. They kept me informed, delivered on time, and went the extra distance. My wife and I have had nothing but good experiences with the Dealership, and the Service Department. And while no one enjoys taking their car in to the Dealer for a problem, this is as painless as it gets. These guy's are awesome.

Barry-v

5 de jun. de 2016

I brought in our 2012 BMW328i convertible for scheduled maintenance and couldn't have been treated any better. Vince Adams goes out of his way to assure you and your vehicle are taken care of in a first class manner. Thank you Vince and Chapman for the wonderful service.Barry VlachChandler, Az.

nmhahl

1 de jun. de 2016

We had a terrific experience buying a certified pre-owned BMW at Chapman in Chandler. The process was friendly and efficient. We had purchased a previous car at this dealership and were again impressed by the people we dealt with. we have used their service department in between the two purchases and they are awesome, as well.

Russ

29 de may. de 2016

I made an appointment for my scheduled maintenance and when I arrived they got me started right away. They were very courteous and thorough. Unexpected programming was required which necessitated more time to accomplish and Mark got me a "loner" to use until the next day. All was done quickly and smoothly. I picked my car the next day which was waiting for me when I arrived. Mark explained all that was done and I was on my way. It was a very good experience and I thank Mark for his courtesy and business like approach.

Jane

24 de may. de 2016

This is my second BMW and I am always fortunate to have Kris Mason as my Service Consultant. He is awesome! Kris is professional, personable and always courteous and honest! I couldn't ask for a better Service Consultant than Kris! Thank you Chapman BMW!

German Auto Fan

22 de may. de 2016

Service was superb as always! Matt Konacek is the consummate professional and the team of technicians always does a great job. I would not take my BMW anywhere else. They have been servicing our BMW's for 8+ years.Mike Callahan

Lew

19 de may. de 2016

It is not very often you find a dealership on the order of Chapman BMW. A very professional sales and finance group. No pressure tactics, their only interest is helping the customer find the vehicle to suit their requirements. My sales person was Alexander Smith and I have never experienced a more knowledgable salesperson. He could answer all my questions about the car I was interested in and on the test drive he was able to coach me through a demonstration of the vehicles capabilities. Refreshing in today's world.

greg

19 de may. de 2016

Thomas Wojcik is an excellent sales advisor!! He went above and beyond to help me select the right vehicle for me. In fact, every one at Chapman BMW Chandler was fantastic and very easy/helpful to work with! I would so recommend (and will in the future) purchasing a vehicle from them. Thank you!

T.J.

6 de may. de 2016

I had a good experience. John Wayne was very professional. The only complaint would be that John's Boss low balled me for my trades. Seems like Kelly Blue Book and other similar sites do not matter!

Marge Nia

11 de abr. de 2016

Bruce Kotlicky was very helpful and respectful of our time. This was the second time I have leased cars from him and I had great experience both times.

Rockwren

10 de abr. de 2016

Matt K in the service department went above and beyond during my last service visit. He was able to source two hard to find parts as well as working with BMW's warranty department for the cost of the repair. He called me weekly to advise me on the part status and was always willing to listen to my complaints. I highly recommend this dealership for service.

genetmuto

9 de abr. de 2016

Each time I have my car serviced at Chapman BMW (Chandler AZ), it is a thoroughly enjoyable experience. I always go through ANDY RUMMELL, the service agent I've dealt with since I bought my X-1. He's attentive, helpful, friendly, and, most importantly, he is thoroughly knowledgable. I give 5 stars to Chapman and 5 stars to ANDY RUMMELL.

Larry Casteel

8 de abr. de 2016

I recently purchased an off lease 740Li. I didn't have any history or service records on the car so I contacted the Chapman service rep, Tony DiSalvo, for my previous BMW, Tony scheduled the car for a service/history review but also took the time to explain many of the new technology features on the 740Li. He saved me enormous time not having to spend hrs reading and researching the owners manual. I can't say enough about his customer focus behaviors.

JJF3

2 de abr. de 2016

I just purchased my second BMW from Chapman last night, and once again, I left happy. Mike Boehm and the team of folks at Chapman make the entire experience as personal and as easy as possible. I know that when I'm ready to make another purchase, the first person I'll call is Mike and I know that he'll be working with a great team to help me find what I want. Thanks all!

RAJA MAHAMANI

1 de abr. de 2016

My experience with this dealership's sales and service personnel has been always great. They exceed my expectations every time when I get there. Special appreciation to my service contact Mike Reeves.Without any hesitation , I would recommend this place for your BMW purchase and service needs.

Barbara J Borer

29 de mar. de 2016

Our mechanic told us that the problem we were experiencing was on an extended warranty. He had contacted BMW and was told that. We took it to Chapman and we're told no it wasn't and they would charge us for it. Our mechanic said Chapman would probably rather get the money from us rather than bmw. So we paid the 149.99 for the diagnosis to Chapman's and are going back to our mechanic to have it foxed. I'm deeply disappointed in Chapman.

Blacosta1

26 de mar. de 2016

John Stanley was an excellent sales advisor! This man went above and beyond his duty to insure my wife bought the right vehicle. Not only did he do a complete walk through on all vehicles we were looking at. But made the paperwork go smoothly and quick. Thank you you again John for everything! -SFC Acosta

Peggy

24 de mar. de 2016

We just purchased a BMW 4 series from Chapman BMW. Our salesman Mike Boehm was fantastic - working with us to get the perfect car. No high pressure - just knowledgeable and helpful. It was really a great experience.

Farhan Mansuri

21 de mar. de 2016

I would like to mention that our experience with Chapman BMW in chandler was just perfect. I had looked at the cars online and we went in without an appointment. Ryan Dorfman who had spoken to me earlier met us and introduced us to Peter Cramer who took care of us till the end. We left with an amazing car and a truly good value for what we got. Peter made sure we were well informed and understood the options we had. So far we love our new car. Also, our 6 year old was very excited. It was his first car buying experience and Peter made sure that he had a great time and was part of the process. We have two BMWs now and we look forward to enjoying our cars for years to come. In short I highly recommend buying from Chapman BMW.

briandechile

14 de mar. de 2016

We expect to have to deal with salespeople at the dealership, but found the folks at Chandler BMW to be really straight forward. We knew what we wanted. We knew about the kind of car we wanted and Tim led us right to them. We left with our number one choice at the price we believed was fair and so far we have been extremely pleased with our new car. Also, our 6 year old got a free mini football... he's very happy about that.

Brandon Morris

11 de mar. de 2016

I recently had my 07 328i serviced at your location. I was very pleased with the service provided and the compensation, loaner vehicle. I would especially like to thank Matt K. In the service department for going above and beyond.

Marc F

6 de mar. de 2016

Tim knew exactly what I wanted and how much I was looking to spend and delivered. By far the best experience in purchasing a vehicle and I have purchased at least 10. BMW is the leader in automotive engineering and Tim is fully aware of it and educated on all aspects of my new 228i. The best car I have ever purchased. Thank You Tim and Chapman team! It's a good feeling to not be overcharged or disrespected like at many other dealerships.

S20053

3 de mar. de 2016

Their Service Dept is the best - I have worked with Tony Disalvo for 7 years and he has been great. He goes above and beyond to get you the most repair value for your money and he is honest.

Amy K

1 de mar. de 2016

I could give you my story about great Chapman's service department is, but anything I'd say has already been said quite a few times in these reviews - clear, comprehensive, first-class, etc. What I'd like to add is this: These guys love BMWs and believe wholeheartedly in their product. Their passion for these cars makes me feel even better about owning one.

gmgisme

17 de feb. de 2016

I just bought a new 435i Gran Coupe from Chapman BMW and the whole experience from start to finish was unbelievably fantastic and an overall positive experience from sales to financing to tutoring me on every option my BMW has and does. I am completely satisfied with the friendly and informative staff I had the pleasure of dealing with. I would recommend this dealership to everyone.

conticarli

4 de feb. de 2016

I had an absolutely wonderful service experience here. It was a clean, friendly atmosphere and my service advisor, Michael Reeves was not only knowledgeable and welcoming, but he was very helpful as well. From the moment I got there, I was greeted with a smile, and the outstanding service just kept coming. I went in with my brake light on and they walked me through all of the possibilities of what may be wrong. They took care of everything in a timely manner and I even looked forward to coming back to pick up my car because I knew it would be a positive addition to my day. I honestly felt like family and working in customer service for most of my life, this is something I value an incredible amount. Thank you Chapman BMW and Michael Reeves for the outstanding experience!!!

Jcwilcox

30 de ene. de 2016

Dave Pense, Service Advisor, was great setting up service to replace a tire on my wife's 228i and taking care of a scheduled oil change. Her car was returned washed and in tip top shape.

Pamster

29 de ene. de 2016

Everyone was very nice, as always, and Mike was really helpful. It actually took less time and the bill was a little less that what I was quoted. My car was clean and looked great! I have never had any problems with this dealership.

Kkim

18 de ene. de 2016

When l went to pick up my car, the service light came on and my car shook viggorously. When I confronted Oscar, my service advisor, he said he could do nothing about it and didn't want any responsibility. Knowing I was upset, all he did is hand me my keys and went back inside. The least he could do is give me some advise on what to do (since that is his title!!). I am writing the board on this because whatever they did, my car runs like crap now!! I let my insurance company know and we'll see what happens... He also sent a rediculous email to me that made no sense... I went out of my way to find a reputable company to do repairs and had to drive clear across town thinking I would get exceptional service.... But it was nothing but stress... I am still very upset and cannot stop thinking about how screwed I got!!

Briangphx

16 de ene. de 2016

Overall great customer service from the time I walked in and throught the whole repair processes. April kept me up to date every step of the way. If you need collision work go here.

Beemergal

12 de ene. de 2016

Professional and courteous! Nice job on my 550i!!! Thank you for the timely service, Tony was really great and my car looked fantastic ! Definitely be back.

egullickson

9 de ene. de 2016

Kenneth Smith is a fantastic client advisor. He stayed late on Friday night to help find the right vehicle for my needs. He was very patient and shared his expertise and experience. I drove off the lot at 10:30 pm and walked away fully satisfied with my experience.

Longbow_Mike

9 de ene. de 2016

Jeremy is very knowledgeable and helpful. Chapman BMW keeps my car in excellent working condition. He never tries to oversell service but he truly helps with making sure that what needs to be done gets done right the first time.

Bmw 123

18 de dic. de 2015

JJ at Chapman is so pleasant to work with..Great customer Service!!Also love Vince Adams in service..Hassle free experience quick in and out in 45 minutes..

Canuck Snowbird

16 de dic. de 2015

As a Canadian Snowbird living 6 months in the Phoenix area each winter, I have never had to service our BMW X5 in the US prior to this year so I was a little anxious when it required repairs in Dec 2015. On the day of my appointment, I met with Jeremy Wittig one of their service representatives who made me feel comfortable and at home right away. Throughout the four extensive repairs I had completed with Chapman BMW, he demonstrated a level of professionalism, courtesy, expertise and caring that went far beyond what I experienced at other dealerships. I received a loaner for the duration of the repairs. When I went to pick of my SUV, there was an employee immediately there to receive the loaner and bring the X5 around. Jeremey explained all the work that was done, brought me to the cashier, and made sure I was offered either a coffee or a water before I left for home. All in all, I was treated extremely well by all the staff. They made a very painful and stressful experience a lot more palatable.

DealerDon

13 de dic. de 2015

Mike and Vincent were very helpful in explaining the issues with my wife's vehicle. They were super nice and took plenty of time with me.

Ajcr619

10 de dic. de 2015

Alexander was very courteous and upfront will do repeat business with him was in and out in 30 minutes with all paper work and finance

purshi

6 de dic. de 2015

We bought a new 2016 BMW X5 sDrive35i. I visited all the valley dealerships before closing the deal with Chandler Chapman. Michael who was our salesman was courteous and professional and provided us the test drive of X3 & X5. Bob who is one of the manager finally provided us the great offer we couldn't say no. Alexander take care of closing the deal for us. Karen was our BMW genius. She explained patiently all the features of BMW, and additionally configured few of the iDrive settings for us. The whole team were very focused in providing a great customer experience throughout the transaction. I highly recommended this dealer for buying your new BMW car. Thanks Chapman BMW team at Chandler !

Randy

2 de dic. de 2015

Just bought a new 2015 328d a couple weeks ago. My first BMW. Max, who was our salesman, was very professional, courteous, knowledgeable and absolutely no pressure. After the test drive, we sat down and went over all of the finance options. He ended up giving us a very good deal. Lynn, who was our paperwork/finance person, took the time to thoroughly explain all of the options with no pressure. Rich was our "Genius", who explained in detail, how to use all of the features of our new car. There is no doubt that these people take ownership in BMW. I love my new car. It drives like a dream. And I love how this dealership and BMW, makes you feel special. You really do get what you pay for. I will be referring everyone I know to this dealership. Thanks Chapman BMW!!

Ivan99

1 de dic. de 2015

My dashboard engine warning light came on while on a family visit to Tempe and we needed to drive back to CA THE NEXT DAY.. Connected on Internet with Chapman website on Sunday and was able to get an appointment on Monday morning. The service person Jeremy was super helpful and very accurate estimating repair time and explaining issues. The waiting areas are above average and amenities abound! I recommend Chapman BMW.highly.

Joseph

30 de nov. de 2015

Deven was a joy to work with. She was very professional and patient to help us find the car that best served our needs. Above all, she went out of her way to have the car deliver to our home, at no additional cost, which was 80 miles from the dealership.

Testarossa

29 de nov. de 2015

I have purchased many high end luxury and performance cars in the past but my experience at Chapman has been the best because of your sales advisor Henry Wang..To keep this short Henry exceeded my expectations and made this purchase so enjoyable .Thank you Henry Wang

dchamp1024

23 de nov. de 2015

I would love to tell everyone about the outstanding buying experience that I had with the purchase of my new BMW, Tim Smith is the man he help me find the car that I was looking for, no pressure just great knowledge. Truly enjoyed it. Jacqueline and Renetta were also great. Everyone here made you feel welcome and inviting with the purchase. And when it came to learning about my new car Haleigh was very knowledgeable and took her time explaining all the features. I would truly recommend anyone to buy there next car from Chapman BMW.Dwayne Champion Satisfied Customer

JB

19 de nov. de 2015

Jeremy was professional and pleasure to work with......appointment was on time and service completed quickly.............wash job could have been little better especially the windows.....

Carreview1

18 de nov. de 2015

I worked with Deven Price(5/5)on a lease for a BMW 328i. She went way beyond my expectations. She didn't hassle me like most sales people do. She was patient with me and my decision making on a vehicle. This is the second vehicle I have purchased/lease from Chapman BMW. I would recommend this place to anyone considering a BMW. The entire staff is friendly.

Satisfied Customer

18 de nov. de 2015

I had a non-traditional vehicle to trade and needed a comfortable reliable vehicle for my wife to drive during the months we reside in AZ. Bruce Kotlicky managed to put together the right car, an appropriate valuation of my trade-in and my wife is now happily driving her new AZ car. The entire process was well managed, easy and fair.

Mike from Gilbert AZ

16 de nov. de 2015

Two months ago, bought 4 tires from this dealer for my BMW X3 with cost of $1600+. However, today I have to pay $400 to replace a broken tire which had a long crack on it. According to this dealer, the crack is caused by some impact, not because of a defective tire. Funny thing is that there is a hole on the side tire, for which there is no signs at all to show any impact. This dealer says the hole is propagated due to the crack. So, what I fo not understand is that the hole and the crack are located in opposite poditions and to me they are not related each other. Bottom line is that, there is no warranty for tires they sell. Do not go with this dealer for any tire purchase. Az a matter of factc I also regret to buy the car from them because of the untrusted relationship.

Wifes Car

16 de nov. de 2015

Jacob who works in the service department made us feel welcome. The service is second to none. I honestly believe that all the other care dealerships could take lessons from Chapman on how to treat customers. The repairs on our Z-3 were explained to us and the car now rides and drives like new again. My wife and I would like to mention Jacob one more time and compliment Chapman for hiring and retaining such a great representative for the dealership. We will recommend Chapman to all of our friends and definitely return soon. Thank You.

ipanema

13 de nov. de 2015

I purchased my first BMW X3 here.I want to extend my sincere gratitude and appreciation to Henry Wang and Rich Hoferichter.Mr. Henry Wang is the sales person who assist me go through all the process. Not only helping me find a suitable model, but also offering me all the useful information regarding purchase. His great patience and friendship to a customer is very impressive to me. Every time I wrote email to him, he got back to me very quickly, not matter early morning or late night. I am very glad to meet this professional sales advisor and obtain his great help.Mr. Rich Hoferichter is the BMW Genius who helped me getting familiar with the new vehicle. He is a nice gentleman, very kind and patient to customer. He helped me set up the car and showed me all the major functions of the car with a test drive.

BMW4so far

10 de nov. de 2015

Peter made the sales experience so easy, we decided to come back and buy another certified pre-owned BMW.Just came in for our first maintence on the most recently purchased car. Andy took great care to find out how we liked the car. He arranged a loaner and was very thorough in reviewing the service with me. Car was ready later on same day. Very happy with the prompt, professional service and getting my car serviced and with a complimentary wash.

Prashant

8 de nov. de 2015

It's my first BMW and the dealer was very polite and friendly. They helped me learn more about the specs and cleared all my questions regarding the car purchase. The 428i Gran Coupe was taken for a test drive where I was explained everything about the car. The purchase was really easy because my dealers wide experience. Overall my experience was amazing and I really enjoy my car right now thanks to them.

Stevenson

7 de nov. de 2015

Jeremy assisted me with recent service on my M6. He kept me informed and arranged for me to pick up the car after service hours. I appreciate his professionalism.

Jim Jackson

4 de nov. de 2015

AndyR, Lane, Alex & Garrett are GREAT. They fixed key fob issue & intermittent Trans light problem. They know what to do and do it professionally and competently. It was pleasure to deal with the Chapman crew. This dealership is OUTSTANDING & without question, the best dealership where I have ever had a vehicle serviced. Guaranteed, I will be back 4 sure.

JimJ

4 de nov. de 2015

AndyR, Lane, Alex & Garrett are GREAT. They fixed key fob issue & intermittent Trans light problem. They know what to do and do it professionally nd competently. It was pleasure to deal with the Chapman crew. This dealership is OUTSTANDING & without question, the best dealership where I have ever had a vehicle serviced. Guaranteed, I will be back 4 sure.

bully l b n

30 de oct. de 2015

Have dealt with many dealerships of various brands over the years, but this dealership is by far the best we have ever used and we did not even buy our vehicle here. From the time we first met with our service advisor, David Pence, until we left we received excellent communication regarding our vehicle. Was especially impressed when David told us our service would take an hour and we had it back in about 45 minutes. We hope to do more business with this firm in the future.

Limey

28 de oct. de 2015

If you can avoid having your car serviced here do so at all costs!My car was taken to the dealership for a blown tire. I had called them & they said to call BMW roadside service so I did. It was late afternoon on a Friday when I discovered the problem so there was no point in them sending a tow truck that late so I made an appointment for 7am Saturday morning for them to come & pick it up. Got a call from the tow company that was supposed to come & get it saying that BMW roadside service had just called them to say the vehicle had already been picked up & that they had dispatched the driver to another pick up. But wait - my car was still there on the driveway! They re-dispatched the driver who got there at about 8am. Car was taken to Chapman - hours later when I had received no call letting me know that the car was delivered safely I finally called only to find out that all the service folks had left for the day. I asked the girl on the phone if there was anyone who could just simply let me know if my car had made it to them or not & without any hesitation she said NO!Monday morning rolls round & I call to find out what's going on only to find out that they don't have the appropriate tire at the dealership & it's going to be Tuesday before I can come & pick it up. Tuesday morning at 7:15am get a call saying the car is ready for pick up - I went at lunch time to get it. Did I mention that when I purchased the car I also got the $1,600 tire & rim insurance to avoid getting billed for blow tires. Anyway they tried to hand me a bill not once but twice for over $360 for a new tire. After a couple of times of confirming I had the insurance they finally said I owed a deductible of $50 - something that was never explained when buying the car.Not a pleasant experience so I won't be using Chapman again.

chamblic

25 de oct. de 2015

I had recently moved down to the Phoenix Metro area to start a new job and was in them market for a new car. I had the pleasure of working with Henry Wang at Chapman BMW. Since this was my first car buying experience alone and being a recent college graduate I wasn't the most well versed in how the process was going to go. Henry did an amazing job and working with me in finding my ideal car, he and Chapman BMW Chandler management worked with me in being able to get into my new car. I had a short credit history because I never had a loan and only just recently (18 months ago) got credit cards to start to build credit. Not only were they able to help me in creating a financial plan to get me into my dream car but Henry made sure I was satisfied every step of the way and made my car buying experience phenomenal. I thank Henry and the Chapman BMW team for helping me in finding the perfect car for the best price. I will recommend to all that I talk to about getting a new or used car to head down to Chapman BMW of Chandler!

philprain

23 de oct. de 2015

I have been working with Matt for a number of years now and I can tell you there are none better.He makes the service process efficient and problem free.He has a can do attitude no matter how big a problem you have and always maintains a professional demeanor.He is the kind of employee and company would be lucky to have.

eBook Writer

21 de oct. de 2015

Henry Wang is a very professional and personable salesperson. There was no pressure and I felt very comfortable. His genuineness and knowledge about the vehicles will definitely make me a return customer.

JAS

20 de oct. de 2015

Had my first service appointment at Chapman, with Matt. Great work, and very efficient. Love the waiting area, which is the most comfortable I've ever been in. Thanks very much.

sonrisa

19 de oct. de 2015

Every time I visit, Matt K takes care of me like I am part of his family. Only the best treatment and he does everything he can to get me in and out in a jiffy. He makes sure to ask about my family and is always greeting me with a smile! He is the best!

BeemMeUp

18 de oct. de 2015

I have been brining my vehicles to Chapman for several years and have been working with Kris Mason on all of my service needs. Kris is very easy to work and does an excellent job communicating and following up on all customer questions and service needs. Kris is very professional and has gone above and beyond many times. There is a teamwork environment at Chapman. Keep up the great work!!

Lynae78

16 de oct. de 2015

Alexander Smith was patient, attentive and helpful during our car purchasing. He was quick to answer any questions or concerns and made the process seamless.

Cacciatore1013

15 de oct. de 2015

I've trusted Matt Konecek for over four years with my car. His appointments are always on time and he will always clearly explain if and what needs service. He always does his best to ensure that you will have a loaner car and adequate transportation. I have been to other locations in the past, but Matt and his true commitment to customer service is unlike any other. I am so lucky I have found someone that I trust with my car!!!! Thank you so much!

Tanner

15 de oct. de 2015

Got in to do a recall without an appointment. Unheard of .. I was out in less than 30 minutes. Would not do business with any on else.

Unlvguy2

14 de oct. de 2015

This is my second purchase from this dealorship. Ryan helped me with my first purchase and helped to get me qualified for my second car. Henry helped me and literally pounded the pavement with me to help me find what I was looking for and helped to get me the car of my dreams. I don't have the best credit and these two guys did everything in their power to make me feel like anything was possible. I have been to a lot of dealorships trying to get a car in the past and all treated me like I was a waste of time and couldn't get what I wanted. The biggest thing that this team has taught me is that anything is possible and that they will help me to get what I want. I would recommend these guys to anyone. They will stick by your side and make you feel like your king of the world by the time you leave. I can't thank them enough for everything!

CamilleX6

8 de oct. de 2015

I am very thankful to David Pence at Chapman BMW in Chandler for his superb attention to the maintenance needs of my X6. He is very efficient and always makes sure I have my car back the next day. He is honest, friendly and easy to talk to. I always feel comfortable leaving my car in his hands.

caddoaz

1 de oct. de 2015

My husband and I went to Chapman BMW. We had a ton of questions on the many types and features of BMWs. I can't say enough about David Nogales from sales. He is extremely friendly and was able to answer every question and didn't pressure us. He just gave us the facts and our options. We ended up buying the 2016 BMW 428i Gran Coup M Sport in blue. What a beautiful car! I've never had a car that's so fun to drive. I also want to mention and praise BMW Genius Karen Wilson Champion, who taught my husband and I how to use the many cool technology features that came with the car. She is a walking-talking font of knowledge and super nice. We can go back anytime we want to ask more questions. Also Jaclyn Weiser in financing. She made the process very fast, efficient and painless. All in all the experience at Chapman BMW couldn't have been better. Great place to shop and we will definitely get our new car serviced there regularly.

Bmwjoe

26 de sep. de 2015

My light came on low tire pressure brought it in and they took good care of me, everyone at this dealership is always friendly professional and they all go beyond a typical service.

Morris

25 de sep. de 2015

I have purchased quite a few cars and my experience at Chapman was by far the best one. The customer services was fantastic. The whole process was quick and painless.

ErinB

25 de sep. de 2015

I would highly recommend working with the friendly staff at Chapman BMW if youre in the market to lease, trade in, or purchase a car.They made the whole process go so smoothly and never once did I feel pressured about making a decision. They were there when I needed them to be, they answered every question I had and each person I worked with was an expert in their field so it made the total car buying experience a positive and memorable one. Im so happy with my purchase and I plan on working with Chapman BMW in the future. ~Erin B.

Mrs_6603

20 de sep. de 2015

My purchase experience was absolutely fantastic! My sales guy, Karl, is top notch. Not only in knowledge of the vehicle but also in concerns for the making the purchase that makes sense me. This is the 2nd vehicle I've purchased at Chapman and with Karl. And can guarantee it won't be the last.

tmr013

20 de sep. de 2015

Excellent service at this dealership. Particular kudos go to my Service Advisor Vince. He knew I had this same issue in the past, and even though I am no longer under warranty, he went to bat for me and got me a discount that gave me considerable savings on this repair. He didn't have to do that, but it's very much appreciated. The definition of going the extra mile for a customer.

Solsis'

15 de sep. de 2015

Been BMW owners since 2003 and Bits has been the salesman. His professional, no hassle style has made leasing/owning a BMW a real joy. He has excellent customer service and a pleasure to do business with. We will keep recommending him to all our friends and colleagues. We love our BMWs and he makes sure that our service experience is the same. Go Bits!

LLJOYNA

15 de sep. de 2015

I have gone to Chapman BMW for about a year now, my service provider is Andy Rummell and he has never disappointed. He's friendly, accommodating and quick with his response communication. My vehicle has always been fixed in a timely fashion as promised. The service Andy has provided is so wonderful that I've made all recommended repairs to my 2006 BMW and passed the vehicle onto my daughter since I feel confident she is driving a safe car. Andy's excellent customer service made it a no brainer for me to chose Chapman BMW to purchase a 2015 replacement BMW for myself. I would gladly recommend Chapman BMW AND Andy for any all BMW service needs.

Brad

15 de sep. de 2015

Jacob charged me for numerous items that I did not approve. I asked for an oil change only and proceeded to get a bill for $570. He definitely charged me for items I never approved. Then he blamed it on me after I confronted him when I have an email stating I only want an oil change.

Cheryl

15 de sep. de 2015

My service advisor Tony always goes above and beyond to meet my service needs, The Genius Bar was very helpful in setting up my Bluetooth and took the extra time to teach me a few more things they thought might be important.

Gene Muto

14 de sep. de 2015

So far, I've dealt with Andy Rummell. He and his colleagues treated me like royalty. All of my service was done conveniently, taking my schedule into consideration. Always a clean new loaner at the ready for me. I like the dealership immensely, but am even more impressed with the service department--and Andy Rummell.

staciegale

14 de sep. de 2015

Had my first service appointment at Chapman BMW. Tony was great to work with and after my warranty work was completed, he took some extra time with me to answer some questions I had about the car and even showed me some features that I was unaware of. Great experience.

lobo1999

14 de sep. de 2015

I've had my BMWs serviced at Chandler BMW since I moved here in 2009. Service Advisor, Andy Rummell, has always done a wonderful job of taking care of any service issue I may have. Everything gets done quickly and correctly. He's always a pleasure to work with.

Isla5465

13 de sep. de 2015

My wife and I recently moved to Arizona and was seeking to purchase a BMW. We met Don King, our Sales Advisor and from the start, he was extremely helpful and informative in helping us choose the best BMW for our needs from their inventory. After purchasing our BMW, John Stanley, Internet Sales Associate, contacted us to inquire on our experience with our new BMW and to assure us that Chapman BMW is committed to ensuring that our new BMW ownership is a lasting and rewarding experience. Thank you, Chapman BMW and your staff of professionals.

Just looking

12 de sep. de 2015

As the title says I went in just to look....ended up purchasing my 3rd vehicle from Chapman BMW Chandler. Our Sales Advisor Matt Tyler was outstanding and made us a deal that was to good to pass up. The Finance Manager, Lynn Charles was able to find better terms than our own credit union. Overall a great expierence and friendly and helpful staff, would not hesitate to recommend them to family and friends.

Gilbert Gal

11 de sep. de 2015

I take my BMW x3 in for service and my SA is Andy Rummell. He is always prompt, courteous and very helpful. I feel I can really trust him and that he always steers me right. People like Andy make me want to continue to do business with Chapman in Chandler.

Rhenry1957atyahoo.com

11 de sep. de 2015

Great service and attention always when visiting the service dept. Andy Rummel is an gem to work with has a great attention to details. Best service advisor and I will always use Chapman BMW for my car needs.

cseakes

6 de sep. de 2015

I will never work with Chapman Collision Center again. Around March 20th my white 530i was admitted for an insurance claim against the rear bumper. I went in, received a quote and asked them if they could take care of some other body work while the car was in the shop. They marked on the car with a yellow marker circling the places I wanted them to look at and even wrote it down on the form that I would like an estimate for the trunk and that I would pay for the mirror to be replaced. They called me and said the vehicle was ready to be picked up, then when I arrived I was informed that it was not yet ready. Two days later, it really was ready...sort of.. I still had no estimate on the trunk and the mirror was not fixed. The bumper that was covered under the insurance claim looked excellent, so the work that they did do was done well. The agent I was working with apologized and said he would track down a mirror and get a quote, which still hasn't happened. I called and spoke with the manager, who assured me this was not the normal, though i'm still mirrorless.The front desk was great at contacting the rental car agency and made that process seamless, even negotiated an upgrade for free.End note: If it isn't in the insurance claim, or you have multiple requests, be prepared to be without a car multiple times.

PaulF

1 de sep. de 2015

Some warning lights on the dash lit up as my wife was leaving to drive across town. Decided to stop by the dealer to see if there was a simple solution. We didn't get there until around noon so weren't sure they could get anything done by the end of the day. They took the car, diagnosed the problem and did several additional services (windshield wipers, fixed an erroneous reading saying brakes needed service) and got the car back to us by the day's end. As we were leaving town the next day, getting our issues resolved was critical. The also put us in a loaner which allowed us to do all our errands while they fixed the car. Our service Advisor, Vince Adams, went above and beyond to help get us going again.

Lin

1 de sep. de 2015

I took my car two days before my Warrenty ran out cause of noise during breaking. They said it was fine and it was 8 mm...Two week later the sensor came on that mean they never checked my back breaks...

Keri Bruns

31 de ago. de 2015

We have purchased 2 cars through Jeff. Each purchase was made as pleasant and quick as possible. He gave us the absolute best used car price available, and he needed to work hard as we drove a hard bargain. My husband just loves the solid and fun driving feeling of the BMW.

Sumii

30 de ago. de 2015

I've taking my Z4 to Mr. Andy for 6 years now, every time I needed a service, he always greeted me with smile. My car is running like a day I bought from Camelback BMW location. He has always taking a great care of my vehicle and if there is any issues, he has took care the issues in my favor. I've no warranty with my Z4 and most my friends recommended to go to other repair shop but I don't feel I can't trust them since I've dealing with Mr. Andy. I see you soon Mr. Andy, thank you for a great service!

ray/f

29 de ago. de 2015

Jeff Orenstein is the best sales associate we have ever came in contact with. He asked great questions to make sure he understood what we wanted before putting us in a vehicle. No pressure but great guidance.

Brad

29 de ago. de 2015

The lease on my Hyundai Sonata was coming to an end and I needed a replacement. I stopped by a couple of dealerships passively looking because I still had some time left. When I stopped at Chapman, I saw Jeffrey Orenstein and told him that I was looking for a basic model recent year used car. What I wanted wasn't in the lot, but he took my name/number and said that he would search and contact me with results. I got a call from him a couple of days later telling me that they would have one car that fit my description by the upcoming Friday. I came in, test drove it, bought it. Everything about the experience was simple and within the parameters of what I was expecting. When I left that day, I told Jeff that my daughter needed a car also and if he could come close to replicating the transaction that I just experienced, I'd buy again. About two weeks later, he did, I did and about a year later, I'm still happy with the purchase. Jeff made it easy for us.

Dennis O'Brien

28 de ago. de 2015

I have been purchasing BMWs from Chandler Chapman BMW since January, 12, 2006. (At that time the dealership was located in Scottsdale, but relocated to Chandler around 2009) I met Jeff Orenstein at the Scottsdale location in January 2006. On that day I purchased 2 cars; a 325i for my son and a 4.4 X5 for myself. Between then and now, I have purchased an additional 7 Vehicles from Jeff: Two 328is for my wife; one 328i and one Jeep Wrangler for my son; one 550i, one 5.0 X5 and one 335i for myself. I have been treated like royalty by Jeff and this dealership. Jeff has not just been the person I purchase my automobiles from, but a good friend. If I have a question about the vehicle, I can call him or drop by the dealership and he devotes all the time needed to assist me. I will continue to seek his advice and counsel for all vehicles I purchase from Chapman BMW, Chandler, AZ. I must add that the entire Chandler, Chapman BMW staff have always treated me with courtesy and respect. They are far-and-away the very best men and women I have ever dealt with in the automobile industry.

Bridgette Fane

28 de ago. de 2015

my most recent visit to the Chapman Dealership in Chandler was awesome I replaced the tires on my 328i and was treated to 5 star service by Andy Rummell . When I arrived the loan car was ready and upon my return to pick up my car not only was all of the work completed but it was the price quoted and my car had been washed and was ready to go. Andrew Rummell is an all star in my book!!

Carlos29

28 de ago. de 2015

I went in after my battery died. I didn't have an appointment, but they took me right in. They replaced my battery, did an inspection, and notified me of a couple other things that needed attention. David Pence explained everything. He was great. My only complaint is it always seems to cost too much. Such as it is!

Gunther AJ

27 de ago. de 2015

Had excellent and professional service even requesting it on very short notice. This is flexibility on top of friendly and exceptional attendance to customer needs. Bravo.!!!

rdemartino

25 de ago. de 2015

I've dreaded bringing past cars into the dealership for repairs, but I have no complaints bringing our BMW's into Chapman when working with Tony. He's always happy, helpful, and explains everything very well - he's got a great personality too! Thanks Tony!

soulliere319

24 de ago. de 2015

I bring my BMW here to get check ups, and warranty work done, and could not ask for a better experience. Kris is always very helpful, knowledgeable, and kind!! Always very quick with getting me in a loaner car so I can get back to my day! I feel like the staff is making sure you are satisfied, and not waiting around for someone/something. I am always impressed by the fact I am never waiting, they have me in and out of there! Being my first luxury car, I am over impressed with BMW, they maintain their "Ultimate Driving Machine"s standard, by making sure their customers are continuously satisfied!

timothy4

24 de ago. de 2015

a huge huge thank you to my service advisor Andy Rummel. I drive over 100 miles to get to this dealership because I know he will bend over backwards to make things happen...it's that good! I don't trust my car to any other place; always efficient, always on point. Thank you thank you thank you for all you've done to make sure each and every time my car needs work that every detail is attended to!!

Skip from Northern CA

21 de ago. de 2015

This is my 3rd BMW, and would have probably been my last. Fortunately for me I moved from northern California to Chandler, AZ 2 months ago. I met an incredible young man named Mattwho changed my whole outlook on getting my BMW serviced at a dealership. His warm andfriendly demeanor and product knowledge was amazing. I will definitely be returning for all ofmy services to Chapman BMW and Matt Konecek. Thank you so much Matt for returning mytrust to a BMW dealership.

Sean Cates

20 de ago. de 2015

Chris Moore has provided me with not only the best car buying experience that I have ever had but one of my best retail experiences period! Chris embodies the traditional way of doing business by being courteous, professional and above all respectful of my time and needs. Chris conducts business in the old fashion way,(when your word meant something and a large purchase meant more than just a simple transaction), it meant bonding a relationship. True business professionals such as Chris Moore are sadly growing fewer in the automobile industry.

ywhat2000

20 de ago. de 2015

From the time we pulled up to the dealership to the finance dept we were treated with respect. We purchased a 2012 535i cpo for myself and a 2015 328I for my fiance. We couldn't believe how painless the experience was.We were introduced to the service dept, the GM of sales, and the complete staff.We both looked at each other after we signed the papers and new we were family. Thank you to the staff at Chapman for making us feel at home.

Iycandy

18 de ago. de 2015

Andrew Rummell in the service dept. is quite knowledgeable and always manages to make me feel like were old friends. I would recommend Andy and the Chapman family 10 times out of 10. I had 4 tires replaces and a wheel alignment . When I arrived to drop my car off my loaner was ready and when I came back to pick up my car it was washed with new wiper blades and had been vacuumed. Awesome service as expected! .

ejk

18 de ago. de 2015

The old saying does not apply. I made an appointment with Matt Tyler to look at a resale car. It was a very good experience. I ended up with a good deal on a car that fit my needs better and was always comfortable that he was truthful and knowledgeable. Highly recommend Matt and Chapman in general.

Richmars

16 de ago. de 2015

Had a rear light break called my service adviser mr Dave Pence he said to bring it in ,when I arrived he took the vehicle in to service ,and replaced the rear light under warranty no charge they washed and vacuum the vehicle ,just great service thank you Chapman BMW and mr Dave Pence 5star service??Richard Marsella

Roberta

15 de ago. de 2015

From the moment I pulled in I felt like I was a VIP Matt came right out to the car took care of us got us on the road gave us a rental car and was back on road.

Mitch

15 de ago. de 2015

Very friendly and caring service team. From the minute you arrive until the time your car is ready, you are treated as a VIP. The facility is spotless with amenities you would expect in an upscale dealership.Upon arrival, My advisor, Kris, met me and explained what the service entailed, then asked me about any concerns I had. I was then offered a loner car.When I returned the next day, the car ready to go and had been washed.I cannot speak any higher about this company.

SedonaDevin

14 de ago. de 2015

Their service department is top notch, they aren't trying to sell a bunch of extra work that's not necessary.David Pence is my service advisor, an A+ guy.You can't go wrong with this establishment.

bob king

14 de ago. de 2015

When on line to Chapman BMW (Chandler). Had a nice chat with online assistant. I had a question about the truck I was looking at that she couldn't answer. Within the hour I had a reply. I spoke with John Stanley the next day, went to look at it then left with the truck. I usualy have my own financing, but they were able to beat it. They were very nice (not pushy) from the minute I walked in. Thx, Bob

Priscilla Hunt

12 de ago. de 2015

The service we received from Chris Moore was top notch from beginning to end. His knowledge and experience as a consultant provided us with ease and confidence in buying a car. Great customer service overall by the entire staff.

Gary B

12 de ago. de 2015

I've taken my BMW to Chapman for service on several occasions now and they're always helpful, friendly and do great service work. My service advisor, David Pence, is excellent. As to be expected, service cost on this type of vehicle is high, but he always does the best he can to discount the pricing for me. I also love the loaner car program, the loaner I get is always clean and I don't have to reschedule my day around service work. I also like the idea of driving a new car around while they work on mine. I'm selling my BMW as I am in between jobs right now, but I will sure miss the great service and loaner car program. The service at all dealerships should be this good.

Bmwjoe

9 de ago. de 2015

My salesman was fantastic very professional and courteous and most of all knowledgeable. He made my buying experience a great one his name is Ryan Dorfman ask for him and you will be happy you did. I have to say everyone at this dealer was very nice.

ccrogn

7 de ago. de 2015

David Pence is exceptional. My experience in dealing with Chapman BMW has always been excellent. I would recommend this dealership to everyone. They provide consistent service and always exceed my expectations. Thank you David, and your service mechanics.

Dave K

4 de ago. de 2015

If you have any issues with your BMW, take it to Vince Adams at BMW Chandler and he will take care of all your needs. He is professional and prompt and is working for you to solve your problem. I have worked with him for a few years now and each and every time he has exceeded my expectations Thank you Vince!Dave K

Sunil Patel

4 de ago. de 2015

I was working with John Stanley to lease new BMW but than ended up buy Used car from them. I would say, I had an amazing experience buying a car from the,...No haggle...no pressure.... and most importantly John was very transparent and keeping out budget in mind, he worked out a great deal with us. Over the years, I have bought many cars and have negotiated for minimum of 3-4 hours but with Chapman BMW, I am the fastest deal of my life (ONLY 30 mins)..... I would strongly recommend this dealership for your car buying...

MFRaptor

2 de ago. de 2015

Ryan Dorfman went far above and beyond to help my family purchase a vehicle from Chapman. No games, no hidden fees, no haggling on price, just professionalism at its finest. This is the second vehicle I have purchased from Ryan and I will continue to purchase vehicles from him because of his sense of urgency and pride in his craft. I literally had the deal done in less than two hours.

ArizonaTravis

24 de jul. de 2015

We recently purchased a 2015 BMW 435i xDrive Coupe. The finance department was misleading about the cancelation of extended maintenance contracts. This led us to an approximate $2,000 loss. Not a way to treat customers. Deven Price was our sales lady. She is just as guilty as the finance department. They bamboozled us and left us holding the bag.

TBurkhart

19 de jul. de 2015

Started working with Peter Cramer online to purchase an X4. Entire process was efficient, smooth and actually enjoyable! I could definitely tell he enjoyed his job and didn't feel pressured at any time. He was also incredibly knowledgable about the vehicle and addressed all of my questions, many before I even asked them. Will definitely do business with him again.

PHXATC

16 de jul. de 2015

Excellent dealership for anything. 4 cars purchased there and all the servicing needed. Our salesman went above and beyond and came in on his day off.

Rie

10 de jul. de 2015

I had a very good experience buying my new vehicle.John Stanley went out of his way to answer my questions and offer explanations.Everyone I had contact with was courteous and professional.Thanks, Chapman.

shelishis

2 de jul. de 2015

I worked with Kenneth Smith Jr. when I purchased my 2nd BMW. Kenneth went out of his way to make me happy! From finding the vehicle I wanted at the price I wanted to all the little details in between and after. I've bought several cars before, but this was probably the easiest transaction I have had by far. I detest haggling, and experienced none of that with Kenneth. I was in and out of the dealership in less than four hours from start to finish. Not once, did I feel any pressure to purchase, but more eagerness to get me into a vehicle that I loved, at a price I was comfortable with. Kenneth went above and beyond to make sure I was happy. If and when I purchase another BMW, Kenneth will be my first contact, Thank you Kenneth for your exemplary service.

MiMi8910

1 de jul. de 2015

Personnel is friendly and knowledgeable. Service is great. There is shaded curb service for drop off and pickup. Exceptional waiting room with coffee, flavored creamers, chilled waters and clean restrooms

S20053

1 de jul. de 2015

I've been a customer at Chapman BMW since 2009 - Tony in Service has always been my rep and he's great! Always reachable and very responsive. Gets me in and out and always has a loan car ready for me.

Montgomb

26 de jun. de 2015

Beware when buying used here, dealership will misrepresent their vehicles in order to sell them. I purchased a CPO M3, which I was told was under factory warranty, only to find out later that the warranty had expired before I purchased the car. Make sure you check the facts, truth is stretched here.

Quastafari

25 de jun. de 2015

Kenneth Smith was amazing to say the least. He was able to accomplish everything I wanted and got me into my first BMW. I couldn't be more happy! I know I will be with BMW for life based on the experience I have had and hoping to work with Kenneth Smith in the future. I would recommend anyone looking to buy a car through this dealership to work with Kenneth Smith. He is very professional and knowledgable in all aspects. Plus you can't go wrong with BMW warranty package, 4 years/50,000 miles. Already looking forward to my next vehicle and to work with this dealership specifically

Marco123

24 de jun. de 2015

Henry Wang at Chapman Chandler was awesome and was very pleasant to work with. He called after several times to check on everything which I thought was great! I love my x5.

RGII

21 de jun. de 2015

I am a BMW owner for the first time. I have had it serviced at Chapman BMW Chandler for the past year. Service consultants have been courteous, respectful, and very professional. My service consultant is longer employed there, however they assigned me to Jeremy. Jeremy was awesome and had me in and out with a loaner within ten minutes. Jeremy followed and called me to let me know my vehicle was ready. When I arrived Jeremy was busy, but Kris who's office is right next to Jeremys' offered to take care of us since Jeremy was busy. How is that for service? As long as I'm treated with this much common courtesy and porfessionalism I will take my business to Chapman BMW Chandler. Thank you Jeremy and Kris! Also, the cashier took the time to find me a cover for my key (a red one). She called for a stock check and was relentless in taking care of her customer. This place is awesome!!!

KWG

8 de jun. de 2015

Excellent service - Andy Rummel was great! I would recommend both the dealer and Andy to anyone looking for good honest service. The work was completed timely.

Oksana & Alex

6 de jun. de 2015

Chapman BMW is an impressive modern dealership this was the first thing that caught our attention when we pulled in. As soon as we parked, we were approached by Tim Smith, the client advisor at the BMW. He guided us to the huge parking garage where new cars are hidden from Arizona's damaging ultra-violet and infra-red radiation, an unexpected and great feature of the dealership. Tim's personality is a different story (in a great way of course !). So far he is the best salesman we have ever met in the US or Germany (and we dealt with quite a few). He is a real expert in what he does. Tim is highly knowledgeable, super professional and very passionate about the BMW brand. Tim has a keen mind, he listens to you and quickly understands your needs and preferences. He is honest, never pushy, he is also very good at all the modern high-tech features of BMW. Most importantly, Tim was able to get us a very good deal. It was not easy to do, but he fought for us like a soldier. We would absolutely buy another car from him and highly recommend Tim Smith as your salesperson.

DS 145

6 de jun. de 2015

I have owned BMW's since the late 1970's, always purchased and serviced by Chapman, and have always found their service department has been efficient and honest. In this manner they have allowed me to keep my BMW's running well for 6-7 years until new models come out. Service Adviser Vince Adams has always been helpful by keeping maintenance issues up to date, and even managing acute repairs the same day needed. I have even had the necessity to use their body shop on Kyrene in Tempe, where they do impressive restorative work.

ptelles

5 de jun. de 2015

I absolutely.. love the people that have helped my spouse and I from. My ... sales.girl to my ..service advisor is the BEST..very pleasant gentleman.. ....

BMW335

30 de may. de 2015

Just want to share my continued awesome experience with my service advisor Mr. David Pence at Chapman BMW. I have worked with David for over a year now. He has always taken good care of me & my 335xi. Whatever he says he does! He is always upfront with me & very informative. His knowledge of his trade & BMW's is unbelievable & very impressive!!! I would recommend Chapman & David Pence to anyone looking for a solid service advisor for their BMW!!! I will continue to see David for the life of my BMW!ThanksJon Holcombe

Goodservice

27 de may. de 2015

Took my car in for warranty service and service advisor was awesome! As he has been on two other visits. The dealership promotes and requires excellent customer service and it is given!

eadeckert

23 de may. de 2015

I took my Z4 in with a problem with my AC. Jacob was my service advisor. He took excellent care of my issue and after many months of dealing with no AC, he took care of it swiftly and I didn't get taken to the cleaners. He also spent time answering all of my questions. All-in-all, it was a pleasant experience. I would recommend Chapman BMW.ELYSE

John

22 de may. de 2015

My service advisor was extremely professional and very thorough as usual. I brought my BMW 2008 750 Li in for a battery check. After it was determined that it would be better for me to get a new battery installed. I did elect to have a new battery installed, at a total cost of $500.00. This included the check, $145.00 rolled into the total cost of the new battery and having my battery registered (to insure that all systems were set to the new battery. To me this total price seemed excessive!I was advised that I could get a battery elsewhere and install it myself; however, that the registration may not work for all things. Guess I was a captive person needing a battery and feeling that all would be done correctly. Bird in the hand type of thing.I was given a loaner and left for several hours and returned and again my service advisor, David Pence, provided excellent service. Paid my $500.00 and my wife and I drove off. Only got a short distance, NO AC. We had to immediately return and my service advisor immediately took the car back to the technician. He returned, apologized for the failure of the technician to properly register all my vital settings, mainly my AC. I personally found this hard to believe that my AC and ALL other setting wasn't checked prior to allowing me to drive off.This makes me think that what else may not have been done that should have. Considering what I paid for this BATTERY, I should have gotten a $500.00 job!

tamskib

21 de may. de 2015

Your dealership has the best service department I have ever been to. No waiting. Car is done when it was promised. Car is clean and ready for me when I get there. My service advisor, Michael Reeves is so professional. Pleasure doing business with you.

Happy customer at chapman bmw

17 de may. de 2015

This was 2nd Beemer we purchased this dealership. Process was quite simple and everything was done as planned and agreed, will do business again next time.

mmit0126

10 de may. de 2015

I am always impressed with the courteous, friendly and unassuming staff. In particular, Jacob Malburg, exceeds expectations of a service adviser. The maintenance I receive is always first-rate, as expected of a premium car dealership. I have no complaints of their service staff.

annasebay

6 de may. de 2015

My vehicle has been in for its service when needed, Very pleased with our Service Helper. Everything has been done according to what needed to be done. Very Pleased!!

Happy BMW Owner

6 de may. de 2015

My service adviser Kris Mason is a true asset to Chapman BMW. He always provides me with excellent customer service. He makes the whole process of getting my car serviced simple and with ease.

Blackjack

2 de may. de 2015

With this being the 2nd 650 that I have owned I have been to 4 different dealerships since 2010. Nothing is even close to the kind of service that Chapman in Chandler gives. I have with out question the BEST SERVICE REP that i have ever had. Matt Konecek is so far above anybody that has taken care of my car its amazing. Its so nice to know when my car is at Chapman I have total piece of mind knowing it is in good hands. Thank you Chapman for having such a super person to take care of your Customers.

Utopianwave

2 de may. de 2015

Let's just say , Vince , at Champman BMW is your man ... Not saying the others aren't great ( never needed to see anyone else ) but let's say I've been going to Vince for almost two years now for any issues and he takes care of my needs immediately , without hesitation . This time around my car come up on some mechanical issues , which came out to a cost that would have put a dent in my pocket book .. I'm talking $4k in fixes ..... However !!! Wait For it ..... My Representive , Vince , went Above & Beyond what I've ever expected from any service center , regardless of Luxury or not , and found things that no one else would have even thought to ask for ... He not only took care of me , but saved me thousands , and now my car is purrrrrring like a beauty !!!! Thank Vince , and thank you Champman BMW !! I'll never go anywhere else ????

azski

1 de may. de 2015

This was the first time we used our routine service contract and all I can say is that my wife and I are overwhelmed with the friendly and professional service we received. Vince Adams went above our expectation to see that we were happy and our car was in tip-top condition. He even went out to our car and set up our blue tooth for both of our cell phones. We actually purchased an extended warranty to be sure that our car will remain in excellent condition for years to come!

catsbeamer

30 de abr. de 2015

We came in one night and J.J. told us a lot about the cars, he was very helpful. We returned on a night when he was off, and worked with a salesman named Richard, he made spending a lot of money very easy, very helpful, not pushy, made us laugh a lot, and was very keen to find us just what we were looking for! We left Very Happy!

apboca92

30 de abr. de 2015

I had been shopping around quite a bit here in the Valley for either a 2012-2013 BMW 528i or 335i. I actually called this location by accident and was connected immediately with John Stanley, who could not have been more helpful. Not only was he able to get me in the car of my dreams (a 2012 528i M Package) with very low miles at .9% APR and a differed 48 Month payment plan. John and his staff worked harder for my business than any other car buying experience I have ever been through, hands down. I would recommend them to my family and friends without hesitation. Thanks John Stanley and Chapman, I couldn't be happier.Lifelong Customer (now),Andrew Boca

genetmuto

17 de abr. de 2015

Superior service. Prompt, efficient, friendly. The team reminded me of service that I needed (which I wasn't aware of) and that was covered under my warranty.

jgregorio55

14 de abr. de 2015

I have been accustomed for 8 years and three vehicles, Vince Adams and Don King have been stellar representatives for this Chapman BMW dealer............very grateful to have this experience when customer service in general is a thing of the past for all other companies !!

Maralin35

9 de abr. de 2015

My service adviser, Mark, is outstanding, a real professional, who is extremely thorough in everything he does. I've never had better anywhere i have ever been or with any other make of car.Maralin C.

not a chapman fan

9 de abr. de 2015

We recently purchased a 740i from Chapman. The same night on the way home right after purchase a warning light went on stating low oil levels. Turns out it was 2 quarts shy. Nice for just buying it. 3 days later we discover the main key doesn't work. Even nicer for just buying it. 3rd week after purchase another warning light comes on, stating engine malfunction. We take the car down to have it looked at, turns out, 4 out of 6 fuel injectors are leaking. $3300.00 to fix. But because its bmw "Certified" they knocked off 45%. To us this was insulting. For a vehicle that we've had barely 3 weeks.....and thats all they offer to do?! We've been returning customers since 2004. After this experience, all the lies we were told by our salesman and the rudeness of the manager and service team, i can assure them we will never do business with them ever again! They dont care about nothing but the sales! Oh and i appreciate being stuck at the service dept for 7 hours only told to go home with a loaner. The I'll call you right back in 20 minutes turned into 7 hours. Thanks Chapman we wont be back

David

8 de abr. de 2015

I have always split my service visits between N Scottsdale BMW and Chandler, and have always purchased my vehicles from N Scottsdale. After my last visit and the time I've got to know Matt Kopeck ( Service Dept ) I will never service and or buy from N Scottsdale. Matt's personality and service are second to none and make the inconvenience of visiting a dealership a true pleasure. David Jorgensen

Maribel

1 de abr. de 2015

Absolutely wonderful Service Department, especially Jeremy Wittig. Chapman is very fortunate to have him in the staff. He is very prompt, courteous, and a pleasure to work with! In Sales Tim Smith is another example of professionalism and excellent Customer Service! Would never go anywhere else than Chapman BMW for all my car needs.

JessicaD

27 de mar. de 2015

I've been a customer of Chapman BMW Chandler since they opened (and prior to the Chandler opening when the dealership was on McDowell road). The customer service as a whole is consistently excellent. Everyone from the dealers, service advisors, and receptionists always greet quickly and go over and above to ensure my satisfaction. I have a choice not only in dealerships, but also in the type of car I choose to drive. Because of the outstanding service I've received over the years, I'm a loyal customer to BMW.

Emma Walker

23 de mar. de 2015

David Pence, your service representative and my service contact, is second to none. Mr. Pence is courteous, patient, professional and always has a smile. He contacted me regarding the service need, and when I brought my vehicle in, he had searched to provide my requested needs.. I feel that he is an asset to your dealership, and works to uphold the values that you have set for the company. Itis always a pleasure to work with Mr. Pence.

melissarpage

12 de mar. de 2015

Both Richard and Brian were wonderful to deal with. We had an unpleasant experience at a difference dealership. After leaving Chapman BMW we left with all smiles and a new car..

Taylor

11 de mar. de 2015

I tried putting in coolant in my BMW, manual showed a picture indicating the coolant reservoir. Turned out the manual was wrong! It was the power steering reservoir instead! They said the manual while being correct for my model, that it was a generic manual and may or may not reflect my car! There was no alternative picture to show variances amongst models, yet they said it was my fault for following the manual ! Accused me of being irresponsible and that I shouldn't have opened the hood of my own car! The arrogance and the lack of courtesy from Chapman BMW was the worst experience I ever had, and I've owned BMW's for 20 years ! Well they lost me today as a customer and if you have an owner's manual ? Don't bother, it doesn't necessarily represent your car, and if you follow it like I did, well be prepared to pay for service .... What a joke!

m7mtwns

8 de mar. de 2015

Took our 328I in for 4 well alignment. Our vehicle was done in a very short time. The vehicle was even washed for us. Our service tech Tony explained everything on what had been completed. After arriving back home Tony contacted us to see if our vehicle had performed as expected after service. Great service & dealership.

Pyehorseman

25 de feb. de 2015

Best car buying experience ever had period great friendly service ,I will refer all my friends and family there great great service, you will not be disappointed I am most happy with my new car hah hah

MikeO

8 de feb. de 2015

I required a service for my 650i and also a windshield replaced.Vince suggested that I leave the car and they would service it and also have the glass company replace my windshield at their shop.The service was great as usual, but the windshield job was terrible.Vince went out of his way to have the job corrected and done to my satisfaction!Very professional and a great guy to deal with.We have been dealing with Vince since 2010 with our X5 & 650i.

Sumio

30 de ene. de 2015

My service consultant, Mike Reeves is really professional and great. He listens carefully to users comments including dissatisfactions about my BMW conditions. Despite my ambiguous comments, he carries out proper inspection and takes effective measures. After the three hours service in Chapman BMW, the driving feel of my BMW became really nice. I'm very happy with the level of professionalism and service at Chapman BMW in Chandler. I want to continue visiting Chapman BMW, and then I will continue to drive BMW cars. Thank You!

DaveO

28 de ene. de 2015

Just had my X3 serviced Monday morning and left there feeling so glad I bought my car at Chapman BMW. Mike is such a personable and knowledgeable guy about the care of my BMW. He gave me a good solution for my concerns about "run flat" tires. A first class sevice rep. Glad I got him.Dave

thebobcat

25 de ene. de 2015

We had the distinct pleasure of dealing with DEVEN PRICE while purchasing our previously enjoyed, spectacular BMW X6. She is a remarkable woman. Knowledgeable, experienced, well trained, and a definite BMW expert. Pleasant to work with during the entire process. We've had a number of automobiles during our wonderful 45 years of marriage. Working with DEVEN PRICE was a delightful experience. She is brighter than many of the men we have bought cars from. We can't recommend her higher. On a scale on 1-10 DEVEN deserves a 15! So does Chapman.PhilipScottsdale, AZ

Gary

23 de ene. de 2015

My service rep, Andy Rummell is really great. Andy has earned my trust and is a major reason I keep returning to Chapman BMW. My X5 was in the shop a week for recall work. Andy kept me informed and what was going on.

Sherri T.

23 de ene. de 2015

My customer service rep Jacob is truly AWESOME! I'm so happy with the level of professionalism and service at Chapman BMW in Chandler. Thank You!

douglas pahls

23 de ene. de 2015

Chapman BMW has treated my wife and I so amazingly far beyond our expectations. Stacey Moore is our service advisor for both of our vehicles, and has been by far the most professional and courteous person we have ever dealt with. He takes the time to explain in detail what work needs to be done, why it needs to be done, and when it will be done. No excuses, no finger pointing, he just gets things taken care of and communicated very well during the process. Phone messages, e-mails are returned promptly, and his attitude is always so positive. I don't think I have ever seen him without a smile on his face. Bottom line, we will never take our vehicles ANYWHERE else for service. It is very comforting to know that when I leave my car with Stacey it will be in good hands, but more important I will be in good hands. If you could rate them at 10 stars I would because NOBODY does it better.

andrewcaccia

6 de ene. de 2015

I cant not explain to you how incredible this Dealership is. From my sales man, Bruce Kotlicky, to the incredible service department all the way to the huge selection of new and pre owned cars! I went there with the intentions of just looking, Bruce introduced him self to me and found out exactly what i was looking for. I was not to familiar with BMW and he broke it down in the simplest way for some one who does not sell the cars to under stand. After 5 minutes of talking about what I wanted in a new car he brought me over to exactly what i was looking for! I fell in love with it right away! Bruce was the most friendly honest and knowledgeable guys out there. He played no games and was up front and honest with everything he told and promised me. I got a great deal up front with no games! Thank you Bruce and for the rest of the staff at BMW Chapman! You all rock!

Starbeam

18 de dic. de 2014

These people are outstanding. All departments are top notch. As a new BMW owner it gives me great peace of mind to work with such professionals.

Arnel Cayabyab

13 de dic. de 2014

Stacey Moore by far is the most professional service advisor I have dealt with in regards to both of our BMW vehicles. He takes time to explain all the work that needs to be done. A very well rounded advisor, willing to share everything he knows about the particular parts being repaired or replace and its relation to the car. Awesome guy, I give him 110 % in professionalism, expertise, and customer service. Chapman should be proud to have him on their team.

ann.lundquist.9

9 de dic. de 2014

Andy R is my service agent. He cares and always does an excellent job in greeting me, understanding my needs, having a loaner vehicle. We have had some unusual situations and he really cares. Sometimes I feel like the owner of Chapman is working with me when I work with Andy. This is my third BMW and could not be happier. Also big thanks to Randy Scott, General Manager and Service Manager. You make lemons into lemonade.

Azsteve73

7 de dic. de 2014

When we walked into Champman BMW, I had no intention of getting a BMW. I'm was looking to get my wife a 20 year anniversary gift and she was already sold on getting a Lexus IS250. But we wanted to see all our options. And we went to every dealership in the category. Then we walked into BMW. Our salesman Richard Schneider approached us and my first impression of him was not so good. He came off very strong and aggressive. Before he ever showed us a car he sat us down to get to know us. I quickly realized that he was very knowledgable, honest, and strait forward. He truly believed in his product, and strongly made a difference in which vehicle we choose. He actually listened to what we wanted and what we were looking for! And then delivered!!! This Mineral White 328i is exactly the vehicle my wife was looking for, and I'm proud to say we have no buyers remorse. Thank you Richard for listening to our requirements, and actually delivering on them. Thank you for honoring all our requests, and delivering on all your promises (written or not). Most of all Richard, thank you for showing us a quality automobile, one that we will truly enjoy for years to come!!!!

CSCIRONE

6 de dic. de 2014

Andrew Rummell is a shining example of outstanding customer service! I recently went in for some recall work and Andrew handled all aspects of my experience with class and professionalism. Additionally, I had a small issue with my service loaner. Not only was Andrew diligent with his outstanding customer support but he was also supportive and thorough in its resolution. Turned out that the issue was an existing matter the dealership was aware of and quickly resolved the matter on my end as well. Overall, without Andrew's commitment to customer service and his diligence to the customer experience, I would have encountered a financial payment in error. Again, great customer support, great customer service and superb loyalty to BMW customers. Give Andrew a bonus! Well deserved!!!! 10s across the board.

Montreau

4 de dic. de 2014

Just bought a new 335i. Only planned on test driving a 320i and then going to test drive a mercedes but Deven our salesperson was so pleasant to work with, we spent more time than planned checking out the different options, colors, etc. We test drove more than one car and I was very pleased with the final price and absolutely love the car. Highly recommend working with Deven.Keith

Mr. Ree

4 de dic. de 2014

Tony DiSalvo always provides me with a service experience that exceeds my expectations. When it comes to servicing my vehicle, he clearly is dedicated to ensuring that I am back on the road as quickly and safely as possible. As always, I thoroughly enjoyed working with Tony in all aspects of my latest appointment. Tony deserves 10 stars!

doxaso

16 de nov. de 2014

I've had my share of buying cars but this dealer was great starting from their sale advisor Deven Price. They are very professional and not pushy at all. The whole time we just communicated via email and only at the time of purchase is when we actually spoke and met.

Dinah-928

15 de nov. de 2014

I have been to several BMW Dealerships to service my BMWs and Chapman BMW is rated #1 in my book. My Service Advisor Kris Mason has gone above and beyond the "Call of Duty" in handling my vehicle service issues. His experience and knowledge in relaying information to a layman is quite impressive--just simply awesome! I look forward to another service experience in 11k miles.

carol.fowler.186

14 de nov. de 2014

I can't say anything bad about the Dealership itself, nor any of the other people working there, just the salesperson that I had. He was the rudest, most self absorbed, inconsiderate liar of a salesman I have ever met. He would be the reason I would never have anything to do with Chapman BMW ever again.

randymcmanus

13 de nov. de 2014

I bought a used BMW 2011 335i, and the service i have received has been top notch & professionalMark Ostaszewski was assigned as my service consultant & has been very helpful & thorough.When i bring in my BMW for routine service he lines up a loaner BMW for me to drive. The parts department is excellent also.

kvnhlstd

2 de nov. de 2014

My service technician is Anthony DeSalvo and I could not be in better hands. Overtime I schedule an appointment Anthony is courteous, attentive, and a pleasure to deal with. He is a great employee Chapman... take care of him for me.

ilflink1

26 de oct. de 2014

To install mudflaps, BMW in CHANDLER was 50% less than the BMW dealership in Tucson, where I purchased my automobile. Service was great, friendly, efficient, and completed a clean, well-done job. It was worth the 90 mile drive from Tucson. In addition, they washed my automobile. Will definitely do service again at CHAPMAN BMW. VINCENT was my service agent.

Aeonixx

25 de oct. de 2014

I received a reminder via E-mail that I was due for service. Clicked on the link, scheduled an appt. Went to the appt. The service was only 45 minutes. I chose to forego the free loaner car and have a coffee and read some mail. Within a few minute my advisor returned and said my car was ready as soon as they finished airing the tires. He returned and told me that I had a pice of metal in the right front tire (would explain the TPM monitor intermittent on and off. I could have replaced just one run flat tire but chose to replace the 2 front for rife sake. The tires were of course way overpriced, but what can you say, you are at the dealership and they take such good care of my car it was worth it. I was out the door 20 minutes later and the car was washed as well as I would wash it myself (very thorough and clean inside and out). Now I have my eye on the new M235.. Love Chapman, great place I am the last guy on earth that would gush about a car dealership, trust me.

Ekporter

15 de oct. de 2014

I shopped around and had an idea of what I was looking for in my BMW. Matt Tyler and Brian Lee walked me through my options and made the entire experience ENJOYABLE. A car purchase that was enjoyable, typically unheard of. Matt has continued to go above and beyond with his customer service! They have a very satisfied buyer that highly recommends them and plans to buy future cars through them as well! Thank you Matt and Brian!!!

eawerkamp

10 de oct. de 2014

My service representative is Chris Mason. He knows his cars well and is always friendly, always accommodating, always straightforward, and gets the repair done. I appreciate the longevity of employees such that I don't have a different service representative each time I go to the service center.

francisdawn69

3 de oct. de 2014

From the very moment I walked in they were very welcoming and they listen to all my needs and worked diligently to meet my expectations. Being that it's my first time I am owning a BMW I had a lot of questions and the sales associate Richard was very patient and informative. Happy with my purchase.

brendahaney

22 de sep. de 2014

I started out the day with two cars in mind that I was interested in test driving. I visited two different BMW lots as well as another lot for different make of vehicle. The first BMW lot didn't impress me much. The first salesman didn't want to walk around in the heat, and quickly deserted us for the comfort of the building. We had another salesman approach who did a better job of representing his company, but it was just one of those experiences where I didn't feel compelled to stick around and get serious. We decided to make a trip to Chandler and see what they had on the lot. Richard Snieder wasted no time in catching our interest. He offered a couple of test rides in a 328i sedan. Wow, this was a great ride! We didn't quite come to an agreement before leaving the dealership, but it did give me an opportunity to go back and test drive the other car of interest. I realized there was no comparison in the ride, but due to the deal I was offered I was still very interested in the car. This BMW dealership did an outstanding job in providing me with the best of any sales experience I've had. It was a little bumpy along the way, but that's part of shopping for a vehicle. The purchaser wants the best deal on the table, and the seller wants to make a profit. Once it became serious, they were persistent in not allowing me to walk away from a great car. BMW vehicles are truly a class of their own. Being a woman, it was down to two cars and being very indecisive. Both had the power I desired, but in reality the BMW outclassed the other car in every way. Both deals were great so it was really down to the payment. Was I willing to pay extra for the class and a smoother ride? Once we agreed on trade-in, down payment, and interest rate I finally had to commit because they worked so hard and made it all come together. The ride is sssssssssooooooooo classy and comfortable! I so appreciate the efforts Brian Lee and Richard Snieder took to get me into a BMW. I highly recommend this dealership.

KorosoH

19 de sep. de 2014

I just bought my X5 ---looks pretty sharp in my garage. Actually this is the replacement for another X5 that I traded in.My experience with the sales man Richard and Ricky were very pleasant. No pressure tactics - just let me pick the vehicle I wanted then we did the numbers.I did not encounter hidden funny numbers while doing the financing - was pretty straight forward. The finance manager lady was excellent. She explained the numbers and warranties very carefully and clearly.I am a satisfied customer and will most likely return.Harrison Koroso

jimraeroe

13 de sep. de 2014

Recently purchased a BMW 328 and the entire experience was simply outstanding.Deven (our sales rep) was informative, helpful, and patient. She gave us a great deal with no hustle or hassle. We also have our X-5 serviced at this dealership. We highly recommend Deven and this dealership to anyone interested in purchasing a BMW.

sammouz

1 de sep. de 2014

Alexander helped me through my experience of buying a new BMW, he was nice, practical, and very knowledgeable, Overall I'm happy with my purchase.

leisurebob

29 de ago. de 2014

I Recently moved to the Phoenix area and used an independent to service my car. I received a recall notice from BMW and took my car to Chapman. The service I received was excellent, not only did they take care of the recall but did a complete courtesy check of the car. They provided me with the information and never pressured to do any additional work. If you are looking for quality service, I would recommend Chapman BMW to you.

racewells

25 de ago. de 2014

BEWARE: Their Certified Pre-Owned vehicles are priced erroneously higher than the original MSRP and the MSRP of the new model year. There is nothing to substantiate the inflated price increase for their CPOs that is well above market value, retail value and MSRP; except to make you overpay for the vehicle you are looking to purchase and to make it seem like your "negotiations" are leading to deliver a good purchase price...when reality, it is not. Additionally, their discussions, when questioned, feel dishonest when questioning trim levels of BMWs. Please make sure YOU are looking at the correct make and model of your vehicle...as their attempt at deception and engine sizes and models need to be researched by you. Please save yourself money and shop for your vehicle at another location....or just take a couple of moments, look at their CPO prices, and see the inappropriate business practices for yourself.

Unfortunate Owner

23 de ago. de 2014

BEWARE: Their Certified Pre-Owned vehicles are priced erroneously higher than the original MSRP and the MSRP of the new model year. There is nothing to substantiate the inflated price increase for their CPOs that is well above market value, retail value and MSRP; except to make you overpay for the vehicle you are looking to purchase and to make it seem like your "negotiations" are leading to deliver a good purchase price...when reality, it is not. Additionally, their discussions, when questioned, feel dishonest when questioning trim levels of BMWs. Please make sure YOU are looking at the correct make and model of your vehicle...as their attempt at deception and engine sizes and models need to be researched by you. Please save yourself money and shop for your vehicle at another location....or just take a couple of moments, look at their CPO prices, and see the inappropriate business practices for yourself.

Amybasch46

6 de ago. de 2014

I have bought two cars from this dealership and we have never had a bad experience. Tony DiSalvo is so kind, professional, and accommodating. He remembers details of our past interactions and makes you feel at ease. I will always have a BMW because of the value and quality of service on and off the road. Thank you for going above and beyond what a dealership does.

s.bowers

3 de ago. de 2014

Excellent dealership! Vince Adams is an Outstanding Service Manager, very knowledgeable, friendly, and helpful. I would highly recommend this BMW dealership, as the Service Department is very focused on Customer Service!

Pbanks

30 de jul. de 2014

I have been in sales for better part of 20 years so I'm always critical of high pressure tactics, and aggressive sales people. In fact I dislike being around sales people so much I took my search to internet and did the entire transaction via email (until the very end when I placed a phone call) and corresponded with their internet sales dept. Philip Mattice at the Chandler, AZ, Chapman BMW was authentic, honest, patient and courteous. I certainly was not the easiest client to work with, and Philip hung in there and over delivered. If you are going to buy a car at Chapman I would hit their website, and when that little pop up window shows up and they ask for you to start chatting, just type in what you are looking for and then ask for Philip Mattice. The guy isn't a slick used car salesman, and if you like a soft spoken, humble and honest sales person, then you hit the jackpot. In the end, I trusted his judgement so much I pretty much bought my car sight unseen, and I was thrilled with the outcome.In addition to Philip, when I got to the dealership, the three people I dealt with were fantastic!

tcs26mar

28 de jul. de 2014

Worked with JJ Garcia and Sales Manager Renate Steinbach this weekend. Probably the best and easiest car buying experience I have ever had. Very honest, very straightforward, total all around exceptional experience. Drove all the way from North Scottsdale to do business with this dealership. Would highly recommend.

evalorane

22 de jul. de 2014

I always work with Mike Reeves and he is great. He is responsive, friendly, trustworthy, and attentive. In the last 5 years i've even recommended him to my brother and sister who both have BMWs whenever they needed service and they've always been met with professionalism. Thanks Mike!!!

Sean S

18 de jul. de 2014

What I big mistake I made in believing that Champan BMW's service department could do a better job than an ordinary glass replacement company when it came to replacing the windshield on my almost brand new 2014 535i. For the privilege of paying a grand total of $1,949.65, I got a dirty car back with scratches and a poorly installed windshield. In their opinion, the job was 99.9% correct. What a joke! If you want to go somewhere you can pay a premium for poor service, not even an apology by the way, then this is the place for you. No wonder they had me pay first before showing me the car.

sean.shotzberger

17 de jul. de 2014

What a big mistake I made in believing that Champan BMW's service department could do a better job than an ordinary glass replacement company when it came to replacing the windshield on my almost brand new 2014 535i. For the privilege of paying a grand total of $1,949.65, I got a dirty car back with scratches and a poorly installed windshield. In their opinion, the job was 99.9% correct. What a joke! If you want to go somewhere you can pay a premium for poor service, not even an apology by the way, then this is the place for you. No wonder they had me pay first before showing me the car.

aadumlao

16 de jul. de 2014

Previous experiences were wonderful; however, I was a little disappointed with my overall experience on 2014, July 10-12.I inquired about having my wife's car detailed. I received a call back from my normal service representative. He seemed disturbed and stressed. Based on previous experience, I figured this was just an anomaly. I received a phone call from BMW stating that my car needed service. I asked if I could just drop the car off early on Thursday. The receptionist told me to just stop by anytime after 1230.I was able to drop the car off around 230P; however, I was not attended to for 30mins. Finally, I inquired with my service rep. He appeared frustrated. I told him that I just needed to drop the car off. He said that our appt was at 1230 and that he was slammed. I told him that there was a misunderstanding and that the receptionist told me to arrive after 1230. The next day, I picked up the car. The service rep seemed to be okay. I drove the car about 20miles before receiving several errors relating to the DSC Braking system and a cruise control malfunction. I called my service rep and left a voice mail. Finally, I called BMW service on Saturday. I dropped the car off and asked that it be kept under cover the entire time since it was just detailed.On Monday, I was told that these issues occur when the angle sensor is not calibrated or reset after the job. I asked if this was a normal occurrence and why it was not detected after the work was completed. I was told that it just happens after 20miles of driving so it can't be detected during their test-drive.I didn't receive any apologies for any of the inconveniences. Though I will still use Chapman for my vehicle service for the remainder of my service contract; however, I will not be extending my contract.

eebova

2 de jul. de 2014

My brand new 2014 BMW 328i needed to have some body work due to some very discourteous people dinging up my car door panel in a parking lot. My BMW insurance rep, Jason, made everything as painless as it possibly could have been. He was responsive and informative throughout the process of the repair and even had my first service done before my car was returned to me since it was time to have it done anyway. He also had my car detailed just before I picked up car. It was a very nice touch. The work Tony did on my car was absolutely impeccable! I could not have asked for a better repair job from anyone else. There is no indication any work was done on the panel that was fixed because the panel is as smooth as it was the day I bought it! The paint is beautifully tapered where it needs to be so there is no way of knowing anything was ever done to the door. He did a fabulous job! Without even me asking, he was kind enough to touch up the tiny nicks in my hood from highway driving. Really, Chapman BMW has always treated me the way I have ALWAYS wanted to be treated by a business. This kind of service is why I drive 100 miles just for them even when there are closer dealerships. I will always go out of my way for them because they go so far out of their way for me. THANK YOU!

Swed63

27 de jun. de 2014

In order to get to the fuel pump they had to remove back seat while doing that the technician broke the rear cup holder and left broken pieces on the floor behind the driver seat Nobody said anything about that and I found that after I got home I felt a little disrespected ...I called the advisor and all he said was "Ok I will pass it on..."I think the customer should be informed about things like that...

sotas2

23 de jun. de 2014

I have to say that Chapman BMW in Chandler and John Stanley offered the best vehicle buying experiences I have ever had. The entire staff was happy and friendly and John Stanley was extremely personable and made the experience very calm and relaxed. Everything was no pressure, no hassle and John spent lots of time explaining the "bells and whistles" of the car, inside and out during our test drive. I really felt welcomed into the BMW family by John, Ryan (in finance) and the entire team there. Thanks guys!

wja

21 de jun. de 2014

Tony D and the entire BMW Service Staff at the Chandler location are always so prompt, helpful, & honest. I have been purchasing my vehicles and having any necessary performed there for years.

shawnmcghee

18 de jun. de 2014

I drove down from Las Vegas to buy my first BMW. I was able to get the monthly payment that I wanted, which was great. I was real happy about that. The salesperson was good. It was not a bad experience, but it wasn't amazing. My father suggested that I buy from Chapman BMW, but I did not know that there were two. I went to the wrong one. My only and biggest complaint is the fact that the car that I picked out had scratches all over it, the bumper was damaged, rock chips on the hood. The salesperson did not tell me about the damage, until I walked in and saw the car. I saw pictures online and it appeared to be very clean.... Then told me there is nothing they can do. Of course, If I had a bigger down payment I could get something else, but just the fact that he did not tell me that there was obvious damage really upsets me. I drove 5 hours to get the car, I would not have done it if I knew the car was damaged. I ended up buying the car, with my credit and down payment amount I left with the feeling of I guess that is what I get. WHY DIDN"T HE TELL ME ABOUT THE SCRATCHES!! My estimate to get everything fixed was $2500.00 Never going back.

Disappointed Phoenician

16 de jun. de 2014

Was shopping for a new car for my daughter, put down a refundable thousand dollar credit card charge to hold the vehicle. Later my daughter choose another make of car. Despite several texts and calls, the leasing department refused to credit back back my account. Had the credit card company challenge the charge. Was very disappointed, had previously felt BMW dealt with integrity?

dsesnie01

14 de jun. de 2014

When I made the decision to switch from GM products for over 20 years, it was difficult as a native Detroiter. However, the experience I receive from Jeremy Wittig the few times I have been there have made those fears disappear. Not only does Jeremy always take care of my car, but he always has a smile on his face and asks how I am doing. Most customer service experiences are not as inviting. I have called Jeremy to ask about how to use functions on the car and he always knows what to do. I wouldn't hesitate to suggest Chapman to anyone as long as Jeremy is there!Keep up the great service!

azivan

12 de jun. de 2014

Went in there with out a scheduled service appointment, but they took care of me right away and the service area was really clean and they had some great attendants offering coffee or water to the waiting/new customers! Great place to go for services!

11corvette

1 de jun. de 2014

Thanks to John Stanley for blowing me off through email and phone I decided to go down to Chapman BMW to look at a 2011Corvette where I met Alexander Smith who was very helpful. He listened to the kind of deal that I had in mind and made it happen. Thanks to Alexander I now own the car I've been wanting since I was a kid. Excellent job Alexander Smith!

mwrose

24 de may. de 2014

Matt has been my service advisor for many years. I really appreciate his dedication to his customers and I would not hesitate to recommend him.

AlbertDeAnda

21 de may. de 2014

Matt Konecek made my experience at BMW very memorable his understanding of customer service goes over and beyond of what is expected, because of Matts wonderful approach and great customer service I will continue to tell others about this incredible venture. The one thing I would never forget is Matt telling me when I first drove up is that "We treat every person that comes here as if they had bought their car here" which was so compelling to me, because I hadn't bought my car from their but Matt really made me feel as if I did. Thanks again Matt!

flak

16 de may. de 2014

Tony was excellent. He always has a good attitude and makes you feel good about bringing in your car. He really knocked himself out to make sure the work was done right and the car was ready on time. An exemplary employee in all respects.

rexanne1120

15 de may. de 2014

Staff are great esp Tony DiSalvo, very professional. Didn't have any problem. Everbody was courteous. very nice dealership. Will definitely recommend, very nice one!

Ruth1060

12 de may. de 2014

The entire team was exceptional. Each person in their respective department were attentive and professional, making this purchase as smooth and enjoyable as possible. Thank you Alexander Smith, Ryan Dorfman, Jamison Watson and Renate Steinbach!

valentina10

4 de may. de 2014

We just bought a new X5 and had a wonderful experience with Alexander Smith who was our salesman. We were building the car and he was very helpful in giving his expertise as to what would meet our needs on the options.He also was very good about keeping us informed as to when the car would be ready.We just picked up the car and it is perfect. We really appreciate the wonderful service and attention Alexander gave us and we would be very happy to recommend him.

mpalavido

30 de abr. de 2014

My wife and me have owned BMW vehicles for nearly 20 years now. We recently moved to Phoenix and have been dealing with Chapman BMW of Chandler for the past two years. During this time, Andy Rummell in their service department, has been providing the highest level of professional customer service that we have ever experienced with any BMW dealer. Based on that experience, when it came time for my next car...choosing Chapman was a no brainer.We met Bits Fajardo on their sales team. From the get go, Bits was knowledgeable, professional yet not over bearing. His smile and sense of humor put us at ease and the sales/negotiation was quick, efficient, and fair. Bits then worked to get the vehicle in tip top shape for delivery.We commend Chapman BMW of Chandler on their excellent staff and customer service!

cooper20

30 de abr. de 2014

I contacted Jeremy and was given priority treatment. He scheduled me right away and arranged for a temporary loner to allow me to follow my schedule without interruption. There was a small delay as the required part was not locally available and had to be shipped long distance. Jeremy updated me and fulfilled his commitment as quickly as possible. Jeremy is always friendly and courteous and a pleasure to have this relations with.

Mikeycell

28 de abr. de 2014

Recently purchased a vehicle from Chapman BMW. I bought a car from them several years ago and I'm glad to say the service has not changed -- still excellent! I inquired about the car through the internet. Ryan Dorfman responded to my inquiry within minutes. We discussed the vehicle and even talked about "real" prices within minutes. I never like trading in a car because you know what you are going to get, but since you know it makes it a little more palatable. That said, I do think the offer was fair. I also think the sale price of the car was fair. Ryan was a terrific salesperson. Easy to deal with and quick responses to all of my questions -- and we negotiated over a week before I actually went to look at the car. Giuseppe in finance was great as well. He was very helpful and did all the paperwork very quicklya real pro. My wife was with me when we did the final paperwork and she said everyone really treated us like family. I know it sounds cliche, but it is the truth. Needless to say, we were quite impressed all around!

JohnWilcox

27 de abr. de 2014

After a replacement drivers side door pull that I had purchased at Chapman began to peel, I took my 2002 M3 Cabrio in to see David Pense to take a look. Since I was within the 1-year parts warranty, Dave readily agreed to replace the part at no charge. When the replacement part came in, I was able to schedule the service at my convenience and even received a free loaner car while the work was done. The replacement was done in a few hours and the door pull looks like new. Thanks, Dave and to the Chapman service technicians who do such good work.

husker1973

24 de abr. de 2014

My recent service apt at Chapman BMW-Chandler was great as always. From the moment I arrived and was greeted by Vince Adams..Everything was handled perfectly. I would highly recommend this service center for anything that a BMW owner may need.

Don

23 de abr. de 2014

The salesperson was nice but not familiar with the X1 we purchased. She precluded us from asking the right questions because of her lack of knowledge. Service was even worse. We had a four issues the most important being the accuracy of the speedometer. All items were blown off. We were told that the speedometer has a plus or minus range of 20%(10%+ or -). We said this was unacceptable. They offered us a letter from BMW stating this so we could present it to any cop who stopped us. Not very realistic. I see Chapman's ads about their dealership and could not keep still any longer.

MarkWoolson

19 de abr. de 2014

The only place I will take my BMWs for service. I can trust them to do what is right and I have been foing there 7 years.

pattijrizzo

19 de abr. de 2014

been a customer of Chapman BMW for 14 years and it is a top notch organization from sales to service. BMW product is top notch.

Nina82

12 de abr. de 2014

Ryan the sale's Man was wonderful i he helped a lot and explained every thing step by step i loved the service thans much

nhetrick

7 de abr. de 2014

After dealing with awful dealerships BMW was a breath of fresh air. Kris got me in fast and took great care of me. Even though this dealerships is on the opposite side of town I will always make that drive for the great customer service and good work they do.

Starbeam

6 de abr. de 2014

This was not quite an impulse buy, but close to it. I had decided I needed to treat myself to a special, quality vehicle. The personel at Chapman made the process of shopping and buying a seamless one. Matt Tyler is my salesman and I couldn't have asked for anyone better. He was completely attentive to my needs and wants and found the car that fit all my wants, and then some! The actual purchase was so easy. Lynn Charles provide me with the various options to make this car mine I am very satisfied with the value I got for the money. The follow-up from Matt and Renate Steinbach has been great and couldn't be happier.

rraio

3 de abr. de 2014

So, I'm half an hour late, Stacey Moore say, "No problem; do you need a car?" I reply that the decision was his, as I had two hours exactly to be at another appointment. He said, I can get your car serviced and cleaned in that time."As a "waiter," I stroll the showroom to say "Hi" to some of the crew, and Bob Arvizu welcomes me into his office, where he gives me an unselfish hour of his time. During which, Giuseppe, and Randy are gracious, as well.Stacey came looking for me and found me as I was walking out of Bob's office. He had got the job done in an hour, saying, "Your car is being cleaned now." So, I dropped-in at Don King's desk, and an hour later I had to cut him ff as we were sharing stories.Exceptional, efficient, and gracious dealer, all the way around.

rperini

14 de mar. de 2014

Tony DiSalvo could not have treated me better!! I purchased a pre owned 2012 x5 and he took the time to show me all of it's features after doing some warranty work. Even showing me the manual release for the fuel door. Thanks Tony

Neghslah1

12 de mar. de 2014

I took my car in for an noise it would make every time I'd hit the breaks. The brakes pads were replaced.Andrew was great as usual and makes every service visit a smooth experienceThanks Andy :)

AZBMWFamily

11 de mar. de 2014

After having some truly horrible experiences at other Chapman dealerships, I was very apprehensive about doing business with Champan BMW. However, from the first contact with Henry, the sales experience at Chapman BMW was far and away the best I've ever been a part of. Henry knows all of the cars inside and out, and in the rare instance he can't answer a question, he quickly gets the right answer for you. Since our first purchase last October, we have now purchased two vehicles from Chapman BMW and are actively working on third. When I want to buy a new or used car from now on, Henry will be the first person I contact.The only reason I gave a 4 for Overall Experience is that the response from the higher-ups and finance department can sometimes be agonizingly slow! This is out of the Sales Advisor's hands, however.

AzCardinal

6 de mar. de 2014

We went into Chapman BMW and purchased a 2014 X5 during my husbands lunch hour. Don asked what features were important and took time to explain so that I could prioritize them in selecting my car. I test drove the car with my features and after deciding that it was the car that I wanted, visited with Rosetta and quickly settled on a price, completed the documentation and financing. She did great job walking me through the process and I completed my transaction within an hour.Great service, Great price and Great Experience!!!Highly recommend!!!Rosa A.

Cathy1970

21 de feb. de 2014

I came in for an oil change. They not only changed the oil but flushed the break system, changed wiper blades, inspected the entire car, and the washed it. The wait was about an hour. The wait area was clean, comfortable, unlimited coffee, and two Tvs. I love this dealership!

kushtakulus

18 de feb. de 2014

This was painless no rush in and out two hours and was driving away gave me 2000 more than trade was worth.Will be back in couple of years this is my new dealer ship.

RubenRamirez

13 de feb. de 2014

Brought in my 5 series for the first service and everything went smooth. Tony Disalvo was my service rep and he was great. Helped me get in and out quickly and had my car ready when it was done. Smooth and painless. He gave me a quick but thorough run down of what done and what is needed next. Great experience this time and my previous experiences with Tony with my other cars have always been great.

JasonG9122

13 de feb. de 2014

I have bought a total of five cars from Chapman. Each time was a painless ordeal. Kenny Smith is my salesman of choice. The process was efficient. All his promises were fulfilled. I refuse to buy a vehicle anywhere else. The service is top notch and the dealership is clean and professional. All associates were extremely helpful and welcoming. My service advisor has been Jennifer M for many years and has always treated my cars like her own. Megan my finance manager was extremely knowledgable and non-presssuring. Brian the sales manager was easy going and gave me the deals I wanted. I would recommend this dealership to anyone shopping for a BMW.

crafts4mjn

11 de feb. de 2014

When I visited the Chandler BMW service center every one went out of their way to be helpful. My 88 year old mother was with me and the sales people treated her very kind and courteous. A salesperson offered her a cup of tea and even made it for her while she waited. I also found the showroom as well as the ladies room to be very clean. This made the wait for my car seem much shorter than it actually was. All I can say is kudos to the Chandler BMW sales and service team.Marcia Norman

janacker

5 de feb. de 2014

J.C. Chokrach is the reason that I purchased my certified pre-owned BMW X-5 from the Chapman Dealership.He had the patience and a pleasing persistence to work with me over several months while I was thinking about trading. His willingness and tactful approach sold me on him and his dealership early on and when I finally made the trade, he was true to form through the negotiation of the final price and transaction process. I feel good about my purchase and look forward to my continuing relationship with J.C. and his service department. J.C. Chokrach made sure that I was properly introduced to the dealership management and service department and got all of the touch-ups and details accomplished as promised and on-time to what was promised.I would highly recommend that you consider working with J.C. Chokrach when you are in the market for a great vehicle and a fair, professional purchase process.

lernestomp

1 de feb. de 2014

I have been going to the service department at Chapman BMW for about a year and a half. Stacy is friendly and knowledgeable. I will continue to take my BMW here.

Brad Hinkle

22 de ene. de 2014

I am extremely disappointed with Chapman BMW and BMW in general. I bought this factory certified 2008 550i in 2010 with 36K miles. I bought the extended warranty for 3 additional years and up to 100K miles. I now have 66K miles. The car has been using more and more oil over the past 2 years. I alerted my service consultant (Jennifer) several times about the oil usage. I was assured this is normal (about 1 QRT every 3000-4000 miles) even thought it didn't use any the first year I had it. Now I'm adding a QRT about every 2000 miles. Again, I was assured this is normal. I've been around cars a long time and this is not normal. I finally confronted them and had them check it out. The engine needs to be rebuilt for around $8100. The best part is I thought I was still under warranty. I am no longer under warranty!! I talked to the service mgr Garret and then the Chapman BMW manager Randy. Neither was willing to do the right thing and fix it. I am a business owner and I completely understand warranties and working with the public. I always choose to do what's right, not what's under warranty. I never want a customer to be extremely unhappy with us if there is a good reason. I expected Chapman BMW and BMW in general to do the right thing but they have decided not to. It is their decision. My decision is to let other people know how I was treated so you can avoid this yourself. I will never bring my car back to Chapman BMW and I will unfortunately never buy a BMW again. It's a sad day to say the least!!

BradHinkle

22 de ene. de 2014

I am extremely disappointed with Chapman BMW and BMW in general. I bought this factory certified 2008 550i in 2010 with 36K miles. I bought the extended warranty for 3 additional years and up to 100K miles. I now have 66K miles. The car has been using more and more oil over the past 2 years. I alerted my service consultant (Jennifer) several times about the oil usage. I was assured this is normal (about 1 QRT every 3000-4000 miles) even thought it didn't use any the first year I had it. Now I'm adding a QRT about every 2000 miles. Again, I was assured this is normal. I've been around cars a long time and this is not normal. I finally confronted them and had them check it out. The engine needs to be rebuilt for around $8100. The best part is I thought I was still under warranty. I am no longer under warranty!! I talked to the service mgr Garret and then the Chapman BMW manager Randy. Neither was willing to do the right thing and fix it. I am a business owner and I completely understand warranties and working with the public. I always choose to do what's right, not what's under warranty. I never want a customer to be extremely unhappy with us if there is a good reason. I expected Chapman BMW and BMW in general to do the right thing but they have decided not to. It is their decision. My decision is to let other people know how I was treated so you can avoid this yourself. I will never bring my car back to Chapman BMW and I will unfortunately never buy a BMW again. It's a sad day to say the least!!

1X5

16 de ene. de 2014

Andy was my service advisor and he was absolutely excellent in every way. I've had BMWs for 10 years and consider Andy to be the best service advisor.

Plarsen

7 de ene. de 2014

Always a great experience when visiting the Chapman Dealership (Chandler location) and working with David. Now all we need to have is a 2011 750 on sale (coming off a lease) for less than $40K. :-)

Aeonixx

5 de ene. de 2014

Kris Mason was waiting for me when I arrived for my 7:00am appointment for annual service. I spent literally 2 minutes getting out of the car and getting a cup of coffee. By the time my coffee was in need of a refill my car was done. Unbelievable service!! I had also purchased an iPhone adapter but it turned out to be the incorrect version. Kris checked into the correct part and it will not be available until Feb 1. He pre-ordered it for me. Next stop they will put it in. Great bunch of folks at Chapmans!!!!

Haiderzafar786

4 de ene. de 2014

Dealership is awesome. Lots of option and good inventory but horrible customer service and service department. I bought a one year old Lexus that was horribly cleaned despite my two repeated visits. Car remained dirty and polish left all over the curves, on rubber by door sills and bumpers. Windows remained dirty. On my complaint never got a call back from used car manager despite my email and VM I left. I can't recommend the dealership to my friends but I will still come due to good dealer inventory and good competitive prices. Kenny the sales advisor maintained good professional attitude and helped in buying the car.

Stevebmw3

21 de dic. de 2013

The staff was very friendly and helpful. Mike was a pleasure to work with and not pushy like so many car salesman. I would recommend anyone buying a car to use your dealership.

DJHamm

30 de nov. de 2013

Our salesperson , Devon, went out of her way to make this a fair and excellent experience.

Baughte

27 de nov. de 2013

We did most of the negotiating via email and Ryan Dorfman helped us every step of the way. Ryan was knowledgeable, responsive and competant and was a joy to work with. We feel we got a great deal on our 2014 528 i and couldn't be happier. Overall it was a simple, non- stressful experience. We would highly recommend Chapman BMW to anyone!

jiwon19

26 de nov. de 2013

I have always had great service experiences with Kris Mason. Every time I go to the dealership I'm treated well like a loyal BMW customer. I have not had any bad experiences with this dealership. Kris in service has been extremely helpful for any little things I needed and answered all of my questions in detail. I would recommend this dealership to anyone who want a good car buying experience and professional maintenance service.Dennis Chee

taevory

23 de nov. de 2013

My goal has always been to own a BMW, and I'm very proud to say that I now own a 530I. For my birthday on Saturday the 23rd of November, my wonderful husband ordered parts from your parts dept.3 weeks earlier and paid in advance to have them ready for my birthday at 9am to be installed. We pulled up in your service dept. and waited for someone to help us, well that didn't happened so we had to find someone, we spoke to a young man that stated that he would get his supervisor or manager, not sure which but a few min later a gentleman named Mark, they called him Mark O, came out and my husband told him that he bought the parts from the parts dept. and prepaid to have them installed today at 9am. He was very frustrated with my husband stating how will the installer get paid? well we didn't know, we paid in advance. he then walked away stating that he would have to contact the person in the parts dept. and took our receipt with him. We paid an estimated cost of $208.00, for 2hours of labor which only took 20 min. Mark came back once again upset and frustrated explaining that he couldn't reach the person in the parts dept. and would just have to do it, I guess it was just our lucky day. We explain to him that my service engine light came on while we were driving over there and Mark just dismissed it by saying that he didn't have time today and we would have to come back another day. Not sorry but I would be glad to make you an appointment for another day.The whole experience was very disappointing, I thought by purchasing a BMW that would put me in an elite group, I still love my BMW and I'm now looking at the 7 series as a new goal, but I will definitely be looking into a different dealership for future needs.Tammy Evorytaevoryatgmail.com

jamiece1

21 de nov. de 2013

Kenneth, was awesome from start to finish! Ken, explained my contract to me in great detail, explained the BMW select program, and obtained me the best monthly payment/interest rate. I was very impressed with his knowledge of finance and his sales experience. Ken, did not hassel me, nor did we have to go back and forth to close the deal. At the end, I walked away with a brand new BWM 528i 2013 with 30 miles on it and cash in my pocket! I will be refering many more people to Ken.Dr. Jamie Lott

MichaelSkinner

13 de nov. de 2013

Two years ago, I acquired my very first BMW. Jimmy Giese helped me get into a 2011 base model 328i sedan. Although this car did have navigation, there were really no other optional features that I find desirable. Still though, Jimmy made a great impression and got me the monthly payment I was looking for.After I saw that the new 4 series had been released, I wanted to take a look at them. I set up an appointment with Jimmy and he helped discover the new car. We took one (Estoril blue, M Sport) for a test drive, and quite frankly I fell in love with it. Several hours later, I called Jimmy back and told him I wanted to purchase it. Unknown to him at that time, the car had already sold. Never-the-less, a few days later, Jimmy found a near duplicate of the same model and had it delivered to the dealership. So, I am now the proud owner of a brand new Estoril Blue 428i M Sport. All I have to say is that Jimmy Giese is amazing to work with! He very much personalizes the whole experience and truly understands his customers. Really, the whole dealership is great. From the moment you walk in you're greeted in the front by an attentive receptionist, and everyone else seems to be professional and courteous.The icing on the cake is Megan Varon. She makes the "paper-work" part of the transaction so amazingly seamless and pleasant.I'm really thinking this is my keeper car, but if I do change my mind in the future, I know there's no other place to purchase a BMW or have service performed on one, and that's Chapman.

rklems

12 de nov. de 2013

We just purchased our 2nd BMW from our awesome sales agent JJ Garcia at Chapman BMW and couldn't be happier. JJ has always been responsive and courteous, even when harassing him by email for the umpteenth status update on our custom order. We will definitely be back for our next vehicle! Even though this is a bit of a drive from Tucson, their service is so far above and beyond the Tucson BMW dealer's, I will probably even start coming up to Chapman BMW for any service needs as well. I don't know that anyone generally looks forward to buying a new car anymore than they look forward to a dentist appointment, but their fair and honest dealings have made both our purchases enjoyable experiences.

chiefd

9 de nov. de 2013

First and foremost JJ Garcia provided excellent customer service. He did not assume anything but very patiently described the product. He went out of his way to show us several models and colors as well as offering to bring another vehicle in so we could compare interiors. The price negotiation was hassle free unlike some dealerships we only dealt with JJ. The staff was very friendly and went out of their way to make us feel welcomed and valued. Bottom line, great experience.

hbower7

3 de nov. de 2013

Excellent sales person. This is the second BMW acquired from this sales person this year. Would highly recommend David Nogales. He has excellent knowledge of the BMW brand and communicates effectively with his clients.

shellygoff

1 de nov. de 2013

They are a very professional and friendly service center. They always kept in communication and gave me options as well as the reasons for the services they reccomended. In short, I liked that they had great communication and kept me informed. They were also true to the estimates given and not changing the amounts of the service for this or that reason. I also really appreciated the speed at which they handled my repairs. The fact that I could drop my car, get a service loaner and be out of there and on my way to work in under 30 minutes made the trip out of my way to come to them, very worth it. I live in Gilbert so driving out there is not exactly convienient. Chapman BMW made both of my experiences with the service department very worth my time! Thank you guys!!

Midgette

30 de oct. de 2013

Ive had such a great experience from the time I called the dealership and worked with Kenneth Smith in purchasing the vehicle, to Ryan Dorfman who patiently showed me how to operate the vehicle, to service and working with Michael Reeves. Each individual has been exceptionally professional, yet very customer friendly. Just yesterday I needed a small repair, I dropped off the vehicle, was given a loaner, in a few hours the vehicle was ready, looking perfect! Mike is extremely through and even took care of a replacing an idem missing that I didnt notice! I will refer family, friends, and associates to Chapman Chandler anytime! Thanks Chapman Chandler! Catherine Midgette

KristinGarcia

29 de oct. de 2013

Bruce Koklickey of Chapman BMW of Chandler was awesome!!! He has been working with me on my 3rd bmw purchase from chapman for about 2 months now. He knew I was stubborn and wanted to lower my interest rate and payment if I purchased a new bmw. He DID!!! Not only did he do everything he said he was going to but he just went above and beyond!!! I am so happy with Bruce and all he did for me on my purchase! He was professional, polite, too the point and made it happen!! I strongly recommend him if you are in the market for a new or pre-owned BMW. He is not a typical salesman just trying to sell a car, he goes above and beyond too make sure you are getting the deal you WANT! Then when I got into finance(mind you it was late around 11pm, since I couldnt make up my mind) Megan my finance lady was AWESOME!! She made it so easy to buy gap(guaranteed auto protection) and even helped my payment go down more!! I cant thank Bruce and Megan anymore! You guys are awesome! Not only will I be coming back for service but in a year when I'm ready to buy another car, I know where I will be going!!!! Completely Satisfied Customer :)

danmor29

27 de oct. de 2013

Ryan and Michael were most helpful in the lease of a new BMW and the lease termination on the old BMW. Excellent service, excellent price.

Difish5

25 de sep. de 2013

Jeremy Wittig is one of the best service advisors I have ever worked with. He is knowledgeable, friendly and very attentive. I don't get anxiety over bringing my 535i in for service. I get honest advice and he tries to get me the best price every time. Buying my car from Tim Smith was actually a pleasant experience and I am a BMW driver for life because of these 2 gentleman!

Russ

23 de sep. de 2013

I went to dealer on Saturday and spent 4 hours to find the right car. After all they asked how much money I like to pay in each month. I told them $500 and the salesman told me with this money it is better to to Honda or Hyundai. I walked out and went to other BMW dealer and got the car without any dicution The sellers on CAMPAN BMW Chandler have a really bad attitude. I would never try them.

KS

2 de sep. de 2013

Came by on Labor Day for service as their web page and phone message indicated that they were open. After a 40 mile drive one way I was shocked to see that they were closed.

kurtluebbert

4 de ago. de 2013

Very happy with Chapman BMW. We bought a used Lexus two weeks ago. Great car, super customer service and great price. We had trouble with the car today. They promptly sent two employees over, jump started the car and took it back for service. They replaced the battery and brought the car back to us at home. Wow! We are impressed and very pleased. Thank you!

switchback62

18 de jun. de 2013

One of the cars I own is a 2008 750i CPO car with 43,000 miles. The car is in very nice condition and I take pride in keeping the car looking nice. I am a 50 year old business executive and car enthusiast who takes special care of cars. On Tuesday of this week, I dropped off my car at Chandler BMW for service on a few items that needed to be addressed. The service advisor Kris Mason welcomed me upon arriving at the dealership. I did not know Kris since I did not buy the car at Chandler BMW but he assisted me in a professional manner. I was given a loaner car to drive for a day while they worked on my vehicle. The loaner car was brought up for me by a young man (did not catch his name) and I walked around the car looking for any dents or dings in the paint or bumpers. The car only had 9300 miles, so it was in good condition and we did not find anything visible on the car. The next day I returned the car and as I was paying my service deductible Kris tells me they found a scratch in the rear rim of the loaner car. I was surprised by this as I hardly drove the car and I am very careful when it comes to parking and caring for vehicles. He told me I would have to pay $75.00 for the repair of the rim. I told him, I was certain I did not do the damage and preceded to show him the reasons why I thought I could not have done the damage. I pointed out to him that the tire showed ZERO signs of abrasion and that the tire stuck out a good 1/2" past the damaged rim. There was no markings and even the scratched area of the rim had no excess debris or metal shavings that would be there had I just scrapped a curb. The car had obviously been washed once or maybe several times since the damage had been done (and I did not wash the car). I was very upset, but Kris insisted that since the rim was not marked as damage on the loaner paperwork, that it must have been done by me. I asked to speak to a manager which he kindly dispatched. I do not remember the managers name, but he came over and proceeded to view the damage and I told him the same thing I told Kris, that if I had done the damage to the wheel, there would be scuffs and damage to the tire as well. After explaining this, he told me he had never seen damage or scuffs to a tire when a rim was scratched...WHAT? (I have been around cars and driving them for almost 40 years, and I know when you scrap a curb, the tire shows scraps, cement dust and metal flakes) non of these were evident on this rim. It was clear to me the manager was NOT looking to resolve the problem in a fair manner, rather he wanted to collect the $75.00. I proceeded to tell him I am a cautious driver and would know if I had done this damage, and if so I would pay for it, but i did not feel I was the responsible party who did the damage. He told me I was "not a reasonable person" and that I was responsible. I was taken back by his comment and was very upset and left the dealership. After this treatment by BMW to a loyal customer and with so many other luxury car choices even I will be very mindful of my next purchase and the brand I buy.

Albert0906

20 de abr. de 2013

JC was very friendly, honest, and helpful. He was great, he made me feel very comfortable and he really took his time to make sure I was happy with my purchase!

X5Nancy

27 de feb. de 2013

I had a wonderful experience. We arrived late on a Sunday... I was just looking with my daughter and son-in-law; hadn't even brought my own car along! I had pretty much decided before I arrived that I wanted a used X5 diesel... and to make a long story short, I left with a brand new one! Alexander was wonderful and didn't seem to mind at all that it was a couple of hours past closing and we were sitting in the parking lot going over all the things I needed to know about my new car. It was a no pressure sale... what can I say! I'll be a BMW owner forever now.

bajasrule

22 de feb. de 2013

Ciaran O'Murchu assisted me once more with the purchase of my second BMW and once more I was treated with the highest level of professionalism. His knowledge of the BMW product line is unsurpassed. All of my questions regarding vehicle options and features were answered immediately. My first car was a certified pre-owned 328i and recently a new 528i. Ciaran and other staff members that I was introduced to were courteous and welcoming. The dealership itself is state of the art with a large selection that will not disappoint. The finance process was fast and smooth and the vehicle delivery experience was thorough and informative. I would recommend this dealership to anyone looking for a professional and pleasant purchasing experience. J. ScottTempe, AZ

MVR

12 de feb. de 2013

Well I finally got my plates and title for the '06 Crossfire. I made Chapman BMW an offer on my car for a certain amount out the door, cash. Meaning the price of the car, taxes, title charges, and the cost of licensing it. I was thinking I would have it licensed for 12 months, Surprise, Surprise, I received my plate and title and discovered it is only licensed for 6 months. It surprised me because I didn't know you could do such a thing. I did not know the state of Arizona would let you license a vehicle 6 months at a time. Apparently Chapman knows, it let them put a couple more hundred in their pocket.

MVR

7 de feb. de 2013

Pros: I purchase an '06 Crossfire on 01/21/13, saw it online, gave an offer online and they accepted it. Went there to view the vehicle and it was beautiful, looked like new with less than 24k miles. Paid for it with cash and drove it home. The internet salesman was nice enough to drive my other vehicle 50 miles to my home and had someone pick him up. A very nice experience, have never be treated so nice at a car purchase. The same salesman called me the next day to thank me and then followed up a few days later with another thanks. Cons: Beware when you buy a vehicle AS-IS!! I have owned the vehicle a little over 2 weeks and have only drove it a couple of times. Every time I pulled it out of the garage I noticed an oil leak. It got to the point the oil spot was getting very large in size. I took it to a Chrysler dealer and found out that the rear main bearing seal was leaking. The cost to replace is over $500.00. I feel that if they had this car up on the rack, they would have noticed the leak that was pretty obvious. Another thing is if you buy there and think you will have your title and plates in a week or two, think different. I called the salesman 3 times wondering when will I get my title, after 2-1/2 weeks he calls and leave a message that I should receive it in the next 30 days. I feel they must be short handed in the title department or they farm it out to a third party . When a car is purchased with cash, no lien from a lender, I think I should have my title within a week. I base this on a new Malibu I purchased with cash in Oct. from Power Chevy and had my title & plates in about a week.

aashish.patel3

6 de ene. de 2013

They Got me in when i drove up. Was there tomlook at new cars. Figured out why tire was leaking and got new tire on.

SANDYLAN

1 de ene. de 2013

My wife and I were looking for a specific used vehicle. One that we wanted to look at happened to be listed online at the Chapman BMW of Chandler. We already knew what we wanted to spend, which was under the asking price for this vehicle. We called ahead to verify that the vehicle was still available. When we arrived, the vehicle had been pulled up front for us. We met the salesman, who showed us the vehicle. We looked it over, approved that it was in fine condition, but admitted to the salesman that it may be out of our price point. We explained that we would buy it if he was able to lower the price to meet our budget. In this case, he did just that, without the hassle, the tactics, or any type of haggling. We took it for a test drive and bought the vehicle within an hour start to finish. This was a no stress, easy process and we ended up with the vehicle that we wanted at the price we wanted. My wife and I had previously experienced at other dealership salesmen that were all about the "game" and lengthy process which made buying a vehicle no fun at all. At Chapman BMW, we were treated fairly and with respect. The overall process was easy and quick, which made car buying actually an enjoyable experience.

Nancy E.

18 de dic. de 2012

This 2013 528i Sedan that I picked yesterday has so many new features compared to the 2010 car I had previously that I am excited to drive this new car. WOW! The people mentioned above are all outstanding because they are knowledgeable, professional, as well as using a no nonsense approach to finding me a vehicle. The tutorial I received after the purchase that Richard did was amazing because he showed me everything I needed to know about the new features. I did some of the initial contact with them by email. Bob Arvizu answered all my questions promptly.I feel like I got a great deal on a great car and met some great people.

Happy CX5'er

27 de nov. de 2012

Pros: Everything! The experience was excellent. Ryan brought the 2013 Mazda CX5 to my side of town far W side, no problems. He allowed me to test drive w/ a full tank of gas (not like some dealers with only a nickle worth of gas). He was very pleasant and knew quite a bit about the vehicle, even though he is a BMW salesman. He took pics of my trade, did not haggle at all. SERVICE, SERVICE, SERVICE! Brian worked the backend and gave me what I wanted for my trade. Deal was accepted and they sent the information to my Credit Union and answered all of my questions. Also....I never stepped foot into the dealership. If I added up the time spent on the transaction, probably no more than 1 hr and 30mins tops. Great deal and great service. Ryan even came back for me to sign the extra paperwork needed for the sale for the dealership (all necessary, no underhanded stuff, either). Car is great, service was great and Ryan even stated the dealership would give my CX5 a clean up/wash job if I am ever over in the Chandler area (which will not be too soon, but that's okay!) Thanks Ryan and Brian! Cons: So far none!

happy customer

13 de oct. de 2012

We purchased a used vehicle from Chapman BMW Chandler - Customer service was outstanding - No pressure - Our salesman who helped us was very personable and informative - Thank You Jimmy Giese! Follow up service has been outstanding, with the dealership going out of their way to make it convenient. Nice facility, nice staff. We will be happy to bring our business back and will recommend you without hesitation!

chris.andria

18 de sep. de 2012

David Nogales assisted me twice actually. First buying an X6 with my girlfriend and then after that relationship ended, buying my new x1. David is very knowledgable, courteous, and extremely professional. I will definitely be asking for him again and would highly recommend Chapman to a friend. The gal in finance was also very professional and courteous and was able to get me in and out of there so quickly. Thanks for a great experience.

RavenRider

3 de ago. de 2012

Ciaran OMurchu made my BMW purchase so much more than the best of everything...he was authentic and genuine throughout the entire process and was entirely patient with my special financing arrangements and car requirements. In fact, Ciaran helped me weave this experience of buying my first BMW, my lovely silver X3, into the tapestry of my quickly changing life in a profoundly meaningful way. I have many friends who will be buying BMWs in the near future and I will recommend Chiran and Chapman BMW to them all. Thank you!

RavenRider

3 de ago. de 2012

I have many friends who will be purchasing BMWs in the near future, and I will recommend Ciaran OMurchu at Chapman BMW to them all. Absolutely perfect.

bamagirl95

31 de jul. de 2012

Our sales guy was so awesome! He really took the time to get to know what we wanted and to find the right vehicle. I would recommend this dealership to all my friends, family and neighbors. The atmosphere is comfortable and inviting and the staff go above and beyond to ensure that they exceed your expectations!

crash1973

29 de jul. de 2012

I decided to purchase a car last weekend (07/22/2012) and after a search online, found a car I was interested in at Chapman BMW. I waited to write this review so that the "New Car Glow" would not influence my review. I first called Chapman BMW and was forwarded to my salesman, Ciaran (pronounced Keeran). Ciaran did something that a lot of car salesman do not do, he listened to me. He did not try and push me into the car he wanted to sell me but instead listened to what I wanted. I told Ciaran that I was without a car for the day so would have to do all of the negotiations over the phone. He replied that there was no problem with that and then we started negotiating. In the end, he offered me a really good deal. My trade in was in the shop however and I would not have access to it until Monday morning. Ciaran offered to drive down to Casa Grande where I live and pick it up so I would not have to drive it all the way back up to Chandler. I mean, who does that nowadays? I was able to pick up the car that night after my wife got home. When I arrived at the dealership, there were a few things that I noticed. First, the building is HUGE. The second, none of the used cars had any blemishes. They were all immaculate. When I finally got to see my new car I noticed that it had options on it that were not listed in the ad. It went from being a nice looking but sparsely optioned car to fully loaded in seconds. Keep in mind that I thought I had a good price for a sparsely optioned car. Now, I have a GREAT price on a fully loaded car. My wife and I signed all of the paperwork and Ciaran handed me the keys to my new car. By the way, the paperwork was easy. The finance department explained everything to my wife and I and answered any questions we had. She also was not pushy and LISTENED to me. Notice a trend here? Ciaran then introduced me to the sales manager that worked on my deal and got me the killer payment that I was looking for. His name was Jim Misner. Thank you Jim for the awesome deal. To cap this all off, my wife's birthday was a couple of days after I bought the car. Ciaran called my wife to wish her a Happy Birthday. This is a first rate and classy dealership with classy staff that will listen to you and work with you. Would I buy a car from them again? A most definite "Yes". Would I recommend them to someone I know? I already have. Good job Chapman BMW.

rosefamily1

15 de jul. de 2012

Everyone was extremely nice at the dealership and answered all our questions. Even when we had to come back to figure out if our car was capable with Sirius Radio, our salesman came out and helped us. They all went the extra mile for us. We will refer others to this BMW dealership, our salesman, and are future customers.

sarahoakley

9 de jul. de 2012

Thank you Alexander Smith and Chapman BMW for making the purchase of our first BMW a positive experience. My husband and I had almost gave up purchasing a BMW due to the poor service we received by two different BMW sales personnel in north Scottsdale, but Alex's integrity totally redeemed the brand- we are very excited to join the BMW family.

Neil stacey

29 de may. de 2012

After purchases of a new 328 Jeff intoduced me to the new X3. I was able to purchase one for my wife using the fianancing strategy Giuseppe suggested. Overall a very positive experience.

Cornflake

28 de abr. de 2012

My reason for giving this rateing is that upon arriving at this dealership nobody and I do mean absolutely nobody came out to greet or offer help to me. We had to walk around and find someone to help us find help while service reps were sitting and looking at us out the window. But they refused to get up and come out and help. We were shown to Matt traders office and he decided, well maybe I will help. Told him of a few problems we were having with the car and he decided that none of these problems needed any attention , so we left. This was on a wednesday at the end of the month. After arriving home my wife and I discussed the situation and decided we still wanted these problems fixed,I mean after all the car was still under warranty until the end of the month . We explained all this to Matt and he assured us don't worry your car is still covered under extended warranty. We took our car back on Friday which was the (30th) day of the month and last day of the manufactors warranty, and again nobody and I do mean nobody would come out and help us, they even help people who were behind us and would not even talk to us. After helping about six people who arrived after us, then and only then did they offer us no real help. It was then explain to us that at BMW when a warranty runs out on the thirthyth (30) day of the month, it really means the (29th) day at midnite so the (30th) day is not really covered, leaving your BMW warranty one day short of the five year warranty. Have you ever heard of anything as absurd as this.Five years means five years by any calender. Except at BMW. When this was explained to the area rep who just happen to be there, he took one look at us and it was an emphatic and absolute NO we will not help you in any way and we left with no help at all. Let it be known that we talk to a salesman a week before named Tim Smith who would be a great salesmen anywhere else . Let me also tell you that we took our car to north Scottdale BMW and the service was absolutely day and night. We were greeted by more than one person and they fixed our car and found and fixed things we never mentioned. What a difference a dealership makes. We now pass by chapman BMW, about eight miles from our house, and drive about forty miles to Scottsdale BMW and it is worth the drive.

brettniraq

21 de abr. de 2012

I have met with David Pence several times for service work performed on my BMW X5. He has remembered who I am each time, and delivers excellent customer service each time I have visited. He goes over each item that needs to be repaired on my vehicle, and he calls me back with any suggestions. However, he is never pushy in attempting to get me to commit to additional work. And, each time he has given me his honest opinion on what needs to be done now, and what can possibly wait until my next visit. Even though my car has been in to be serviced several times, he has never tried to sick a salesman on me. This has been tried several times at other dealers, and I can't stand it! Infact, I had to go to David and ask who he suggested to work with for buying a new car. He just brings excellent customer service each time I come in, and I couldn't ask for a more professional service writer. Thank you! I highly recommend bringing in your BMW to be serviced at Chapman!

ferraz21

15 de mar. de 2012

the service is very bad.. they try to sell you things that you dont really need. And they break down things and they say it was already like that... >=/

letalemon

23 de ene. de 2012

My husband, Doug, and I purchased our 2nd vehicle from you on January 2nd. I wanted you to know how pleased I am with this purchase.I loved my X-3, and really thought at first I should have just bought a new X-3, or X-5, but having used and driven the Sports Wagon for several weeks,I am really thrilled I chose the wagon. It is so much easier for me to get in and out of, and to load the back. With the X-3, I was just a little too short to slideout of the car efficiently, and each time I exited, I would get road grit and dirt from below the door on the back of my pant legs. With the wagon, this does nothappen. I like everything about the car, and it is a pleasure to drive and use.We really loved the first car we bought from you in 2004, which was an Imola red 335 i, sedan, with performance package, etc. That was a wonderful car, that we both really miss. I said many years ago, that I would never, ever own a wagon or a minivan again in my life, but the Beemer wagon has changed my mind. I am very surprised it is not more popular in the U. S. People don't know what they are missing. I love it!

BMW Fan

23 de dic. de 2011

We went looking for a lightly used 3-series a year ago. We got a great car at a great price and would do it all over again. Jeff was great and followed up (we had to return for new floor mats). Car has been awesome, we love it. We don't go to Chapman for service, we are on the other side of town near another BMW dealership, so I can't comment either way on service.

mrohman

12 de nov. de 2011

Thank you Alex for making this as easy as possible. I thought it would be a nightmare to find a car, however, after visiting BMW Chapman in Chandler and Alex helping me out, it was one of the easiest stressfree purchases I have ever made.

Shawn F.

4 de nov. de 2011

Rich (Internet Guy) was fantastic. I told him what I wanted, what I could afford, what my trade-in was, and I was told immediately that he could make it work.

Becca1961

15 de sep. de 2011

Our experience with Chapman BMW was a pleasant one. We were on the lot twice. Once in March when we were initially approached by Tim Smith and again in June when we bought our 528i. He was very pleasant, friendly and knew his product. Tim made sure to keep in touch with us whenever a car came in that fit our requirements. We would definitely recommend this dealership and actually already have. Thanks for a wonderful experience. FYI we are first time BMW owners and had previous unpleasant experiences with Desert BMW(AutoNation)here in Las Vegas. Again we want to express how happy we are with the service and expertise we received from Tim. He is definitely a "keeper".

linrileyaz

9 de ago. de 2011

Everyone I came in contact with at Chapman BMW was GREAT. The best thing I can say about Tim Smith, my salesman, is that I would buy another car from him. Guiseppe in Finance was equally competent, professional and friendly at every turn. Chapman has put together a highly qualified, professional team. Way to go Chapman.

ewilkey

19 de jul. de 2011

Kurt was friendly, Well informed and did a good job of taking us through the process. The rest of the staff was friendly and efficent.

janicelucero

17 de jul. de 2011

David made you feel comfortable on the phone which made me feel comfortable coming into the Dealership. Other internet sales departments at other dealerships made me feel put off because I wanted to discuss the car and pricing over the phone. When i came into the dealership to discuss the cars you had available, David was very patient with answering all of my questions.

shado716

16 de jul. de 2011

The cost of repairs at this BMW service center is outrageous in my opinion. (This is probably true for any BMW service center, but my experience is here) A part that can be purchased for $70 will cost you $300 at this dealership and this is not including any labor charges. If you do go here... check your options with other shops and let them know what you were able to find. They may negotiate. (they did negotiate with me once, but I still way overpaid for the service and know that now.)Another example... I needed a new emblem for the hood of my car. I was told that the installation was "difficult" by the service manager and that it would be about $80 for the installation. I paid about $30 for the plastic (yes it's plastic.. it only looks like metal) piece and within about 2 minutes, my dad was able to carefully pry off the old piece and click in the new. Really? They wanted to CHARGE ME FOR THAT!!?? So much for good old customer service.

sprinteagle12

15 de jul. de 2011

Chapman BMW is an ultra-modern, spacious dealership. Employees are technically competent, friendly, and know their product and the products' capabilities. I have been dealing with Karl Muik and Chapman BMW for more than a decade. He is an expert on BMWs, and always keeps his customers up to date on the latest. The dealership is a fun experience. I find it a pleasure to do business with Chapman, Karl, and Giuseppe.

rquiroz

15 de jul. de 2011

This is a very snobbish dealership and Chapman has no sense of customer service whatsoever. BMW enthusiasts stay away if you value good service. I had taken my vehicle in several times for warranty issues, they could not pinpoint the issue until 3 days after warranty expired. Then, the dealership would not honor or fix the issue. Garret O'Dell Service Sales Mgr, did not even return my call when I elevated to him.

Taylor McCain

15 de jul. de 2011

Don King was great to work with. My only complaint that I have is is that when you walk in there are way to many people waiting to help you and sale you a car. I know their salary relies on it but maybe give the customers a little "breathing room."

martyloaz

13 de jul. de 2011

Don was a pleasure to work with. He is very enthusiastic about BMW autos and loves what he does. He is very knowledgeable about the vehicle and spent a lot of time showing me how to use the features.

williamslrw07

8 de jul. de 2011

My experience at Chapman BMW was exceptional. The salesman, Alexander Smith, was very knowledgable about the car I was interested in. He explained all the options of financing between the new and used vehicles. All the financing was fast and efficient.If you have any questions do not hesitate to contact me.

usedcarbuyer

7 de jul. de 2011

I bought a used car from Chapman as is, and there were no follow ups after the sale. Beware if buying "as is" with them- ended up doing $1,000+ work on the first week of owning my car. I felt like just b/c I didn't buy a BMW, I wasn't worth their customer service. I didn't even get a call to get the 2nd set of keys that was promised- I had to track down the person that handled the keys and of course there was no 2nd set of keys. Manager kept saying he'll have my salesman call me back, but NO phone calls. I would never go back to this place.

qruzr

4 de jul. de 2011

Had an outstanding experience with both Karl in sales and Giuseppe in Finance. Both were very knowledgable about the car we purchased and we truly had a great buying experience. Thanks guys,Chris Nagy

cmacho2

30 de jun. de 2011

Renate was amazing! This was probably one of the best shopping experiences I have had. She was very helpful, honest, and incrediable to work with! I would also like to take this opportunity to express my gratitude and appreciation to my Service Advisor Matt Konecek. Matt is the main reason I have decided to remain a BMW customer. This guy is a class act. Cande

jascott20006

27 de jun. de 2011

Jennifer was the only sales person I have spoken with in the past year who was willing to look further into my situation to see if I could buy. Turns out it was easier than imagined! I got the vehicle of my dreams at 27 years old and it was the best birthday present/ graduation gift I could have imagined as well! I appreciate the attention, speed, and sincerity with which the team worked to get me a 2008 3-series! I love her and I love that all of my friends are jealous even more! It fits into my budget adn I am more than happy with the deal I received! Thank you Jennifer! And Happy Birthday to Jennifer as well!

wcurleyx

26 de jun. de 2011

Fortunately, I was pleasantly surprised by the overall experience. I have nothing to add except that I was satisfied. I am not happy that I had to write a minimum number of words for this review. It seems to be a waste of my time to have to do so. So, the purchase was satisfactory and the review annoying.

rwseeley

25 de jun. de 2011

I've developed a good relationship with Chapman BMW as this is the 3rd car I've leased from this dealership. I've always been taken well care of. I felt it was a bit rushed last night as we just stopped in to check on a few things and found out about the special promotion regarding as ear;y return of my 2008 BMW. Nobody called us about this offer as our last sales person is now in finance. Someone dropped the ball on this one. All is well however.

ksgrant

20 de jun. de 2011

My husband and I stopped by to simply look at cars. We were greeted by someone outside and the next thing we knew we were inside & buying a car. The process was made so easy and painless. We were greatly appreciative.

krechter

19 de jun. de 2011

We never felt pressured during the entire process and felt as though our sales associate was honest and up front. I also really appreciate that Chapman doesn't send out the dealership manager to "work" the deal.

roniclement

18 de jun. de 2011

Renate was awesome to work with ! She was very thorough, never made me feel rushed and very accomodating. My whole experience from even walking in the door was pleasant

Dan Lilly

16 de jun. de 2011

Jennifer Sutton and all the other people associated with Chapman BMW have been simply wonderful. As a 24/7 caregiver to my wife who suffers from the many challenges of Parkinsons Disease, I was particularly impressed with the compassion, patience, and kindness in the way were treated. While Jennifer was certainly knowledgeable and professional in her work, we was sold by her warm, personal touch. Buying our lovely new BMW is a special treat for us two retired educators. It was made even more special by the dear folks at Chapman BMW.Sincerely,Dan M. Lilly

Jmelynn1980

16 de jun. de 2011

John Markley was absolutley wonderful to work with! I would recommend your dealership to anyone as I am very happy with my experience and purchase!

jchellino

16 de jun. de 2011

I have had mostly terrible car buying experiences in the past. I was reluctant to even go thru the process again, but Jerry was a delight to work with. He was extremely knowledgeable and pleasant to work with. We would definitely work with Jerry again!

BMW Fan750

16 de jun. de 2011

please accept this review of Jeane Shurtliff at the Chapman BMW in Chandler, Az - she was extremely helpful during my recent visit. Very knowledgeable on the 750 I purchased and I did not feel presured to purchase. Overall, extremely happy with my visit.

roxanes

16 de jun. de 2011

This was the 4th car we leased from Renate Steinbach and she is simply excellent. Extremely efficient with incredible customer service. We started working with Renate when you were located in Scottsdale, but now make the drive to Chandler in order to be able to continue to work with Renate.

Abrakdmd

12 de jun. de 2011

I had a great experience with this dealership . Jeff was one of the Most knowledageable , kind , professional personI have ever worked with . Everything was done extremely well and I Drove all the way from North Scottsdale and I always willBuy cars from this place and Jeff. He is super nice .

lschuster

10 de jun. de 2011

Excellent service, went way beyond my expectations. Our salesman (JJ) even brought a car to my house for a test drive as the car that I wanted was at another dealership when I was there. The whole process was quick and easy and I got a very fair price. I would highly recommend Chapman Chandler.

lawson370

8 de jun. de 2011

The salespeople went above and beyond expectations to get us in the car we wanted. We did not expect to end up going home in a BMW, but they made it work. The dealership was welcoming and well maintained. We are extremely satisfied with our purchase.

joenabong

7 de jun. de 2011

chapman bmw at chandler was agreat experience people were very helpful friendly and very corteuous,more than i expaected ,which overall corresponded to a great experience.thank you.bits fajardo was great

kfrisard

7 de jun. de 2011

Jeff was a phenomenal salesman and made my experience at BMW to be hassle-free and easy. I did not have to haggle for the price and he accomadated everything that I needed. Thank you to him and the dealership!!

kthompson127

6 de jun. de 2011

John was wonderful! No pressure sales, which I really appreciate. The Finance Dept. was excellent; got me a great deal on the car of my dreams! Thank you all so much - I will be recommending your dealership to EVERYONE I know!

tjbii

6 de jun. de 2011

Brian Lee is very experienced and understands the value of his customers time.He led me through the sale and did not become aggressive - his patience earned my business.I have purchased three vehicles from Chapman BMW and several suburbans from Chapman Chevy.Thanks!

Buysseracing

5 de jun. de 2011

When we first came to Chapman in 2009 we were not expecting much of anything except to be hounded by multiple salesmen (prior experience with other dealerships). However, we never been to Chapman BMW nor have we ever met Bruce Kotlicky before either. He is not your typical sale man who is working for commission. He is a guy wanting to get to know his clients on a personal level first and then he tries to accommodate their needs. Bruce is beyond professional, is very knowledgeable of the products, he is extremely detailed in making sure we know everything about the car before we drive off, and he is an asset to Chapman BMW to say the least!Because of Bruce, we will be back to purchase again and again! Thank you Bruce!-- The Buysse's

ccomune

3 de jun. de 2011

Overall, the dealership is nice. I liked working with the Internet Manager, Ryan Dorfman. Unfortunately, because I had gone in for a test drive in which the total time spent at the dealership was maybe 30 minutes, I was also required to work with Bits Fajardo, who had taken me on the test drive. Ryan spent a lot more time negotiating with me and convincing me that Chapman was the right dealership to go with for my 5 series. I did not like working with 2 people. I ended up repeating myself multiple times on items that had been communicated with Ryan because Bits apparently gets half the commission since he took me on the test drive and needed to be involved. This was very frustrating. I understand the team concept but that shouldn't impact the customer. Also, I didn't like that the online tracking wasn't accurate. It showed my car was available "At Your BMW Center" and it actually wasn't until almost a week later.

talbright

3 de jun. de 2011

I have dealt with Jeff on 6 different purchased or leased vihicles. I always felt I was treated fairly and professionally. Jeff always responded to any questions I may have had and was very knowledgeable about about BMW's products and programs. Although I didn't deal with the service department on this recent vehicle, my past experience has been great. Mike Reeves, like Jeff, has been great to work with.

koby

30 de may. de 2011

i've been to a lot of auto delearships in my lifetime and it is fair to say most of them have friendly and helpful staff but none of the service compare to the experience i had at Chapman BMW in Chandler.My expectations were exceeded beyond belief by Karl Muik.As soon as we got out of the car, he approached us with a smile,greeted us and shook our hands.I was at ease and comfortable right from the beginning because of his warm demeanor.He answered all of our questions and even went out of his way to educate us on other concerns. He was very cordial and professional and never pushy like a lot of other salesmen. After he presented me with my financial options,he actually left momentarily just to give me some time to think and make a decision. He spent a lot of time with me to compare and pick different customizations on the car i wanted. That i thought was selfless and generous. Even as the car was being built he kept in touch to give me regular updates as well as when to pick it up. Karl's laid - back demeanor and integrity is unparalled and if BMW employs a lot of people like him i can assure you your sales will jump through the roof. This experience was stress-free and extremely fun it was unbelievable. I'll do it again in a blink, hopefully, through Karl Muik. I have to mention i normally wouldn't fill out surveys but i wanted to complete this to give a feedback on the remarkable job expedited by Mr Muik. Thank him for me again and again.

markhlad

30 de may. de 2011

Jeane did a great job of listening to the criteria that I had for purchasing a new car and providing me all of the available options. She was very hospitable, and it meant a lot that she spent time getting to know me instead of just trying to make a sale.

adam.schmid

29 de may. de 2011

3 years ago when I custom ordered my 335i Coupe, I would have rated this dealership with all 5's, however now I believe that the dealership has taken a turn for the worse. Over the last two months that I visited the dealership and inquired about purchasing a new E90 M3 from them I was given the cold shoulder time and time again even though I had purchased 2 vehicles from them in the past. I was told that I was not allowed to take an M3 for a test drive several times as their excuse was that customers who buy them don't like a lot of miles on the car so that the ones they had were off limits for a test drive. I'm very curious as to how they believe the can sell a car without offering a test drive of it first....Since the wouldn't allow test drives a new M3 I then inquired about taking one of the used ones on the lot for test drive and was told yet again that was a no go because all of them had deals in place and that they could not be driven. The sales person at that time offered to take my information and give me call when they got an M3 in stock that I could drive and two months later I still have yet to receive a phone call from that sales person. I guess he didn't really want the sale after all. Each time I walked out of the dealership with a feeling that they didn't want my business again and just figured they would get the sale from the next individual that walked through those doors. In the end I ended up going across the street and taking a look at the Audi S4s and was treated with the utmost respect and ended up purchasing a brand new S4 today.I'm a big fan of BMW but Chapman BMW has lost me as a customer for good. When it comes time to look into purchasing another vehicle it will likely be another Audi but should it happen to be a BMW I will now take my business else where and will likely end up buying from either BMW of North Scottsdale or going out of state for my purchase.P.S. I will say that the service department at Chapman is a pleasure to work with but their sales department really needs to go back and take some basic customer service classes and drop the elitist attitude.

dkrein

4 de may. de 2011

I was turning in a leased vehicle and was told by another BMW dealership they couldn't help me with a new vehicle due to my credit score. When I called Sandy Orenstein to discuss turning in my current leased vehicle she asked what I would be replacing it with and I indicated I would love another BMW but was told I wouldn't qualify. She indicated that Chapman had several programs that may be of interest and encouraged me to speak with a salesperson when I brought the car back. Jeff Orenstein really went to bat for me with finance and showed that even though my credit score had dropped, I am a loyal BMW customer (this is my 4th consecutive BMW) and I have always made my BMW payments on time. Jeff found the exact car I specified I wanted and came in at the payment I had required. He set up my bluetooth and satellite radio for me and was all around a joy to work with. Megan in finance was there very late to finish my paperwork and was extremely pleasant.In sum, I had an extremely easy, professional and pleasant experience at Chapman and will be a long time customer. I would also recommend Chapman to anyone who is interested in a BMW.Thanks to all!Sincerely, Dawn Krein

Billyleist

24 de abr. de 2011

My experience was superior because of the fantastic knowledge and service from Ryan Dorfman. He is the reason I selected your dealership, and he converted me to a lifetime customer. Ryan took the time to explain the features and benefits of BMW, and was always conscious of my experience. He is an asset to your organization!Thanks,Billy Leist

Nikhil_kalpana

19 de abr. de 2011

Begining from the dealership facilities, Friendly staff, Detailed information and test drive by John Markely, Follow up for sales, Lease offer and nagotiation, Finance paperwork and delivary of the car.... Everything was wonderful. By far the best Car buying experience I had till date... Definately will recommend Chapman and John to somebody thinking to buy Beamer.. Thanks again and good luck for the business guys.PANDYA FAMILY.

tkatman

17 de abr. de 2011

Alexander is a very competent and knowledgeable about the BMW products. He is up front and honest and was a pleasure to deal with. After our sale was completed he spent well over an hour going over all of the various features of the car and setting up the software to our preferences.

Rodstang00

14 de abr. de 2011

The sales rep john was extremely friendly and knowledgeable he was the first one to greet me he was an excellent listener when i was telling him what kind of car i was interested it.. Before leaving the dealership he made sure to explain all of the buttons and features of the car that showed that he had a lot of passion and drive in his position which is hard to come across these days..i also like that during my interaction with me he was relaxed and did not make me feel pressured like the typical competitor dealerships.

wetrush

10 de abr. de 2011

This is our 3rd BMW but our first time at Chapman BMW. Our experience up to this point had been very good. There is no pressure at BMW and none of that " let me go talk to my manager" stuff. My husband and I were pretty sure going into Chapman we would have another very good experience but we didn't. We had a GREAT experience ( never thought the day would come when I would say that about buying a car). As usual, no pressure but JJ Garcia made us feel very comforatble, explained everything so we understood all our options and made the whole experience smooth like butta!We then went to see Megan in finance, again no pressure just explainations and very smooth and quick! The car was cleaned up and ready quickly. We drove away and looked at each other and said, "Did we just buy a car?" because usually we are exhausted by the time we drive away and swear we will never do it again but we didn't feel that way at all!!Shout out to Lawanda at the front desk, very helpful!Orestes and Wendy Trush

Manfred Ahnen

5 de abr. de 2011

I like you business. I feel that I got a quality care at a fair price. The sales person was very helpful. I would like a little more training on the features of the car. I didn't get a second key, and when I washed the car yesterday, I noticed bubbling of the chrome on the grill.

jimg44

1 de abr. de 2011

This has to be the best car buying experiences I have had. From the time we walked into the dealership until we drove away, the people in the show room and Jeff could not have been nicer. When we first entered Jeff offered use something cold to drink and then while he was away from his desk, one of the other sales people saw us waiting and came over and again offered us something cold to drink. We could not have been more impressed with Jeff, Jim Misner or your entire staff. Thank you for a wonderful experience. Jim

djk2270

1 de abr. de 2011

I have purchased a bmw from Don King before when he worked at McDowell and he dida GREAT JOB then and did a GREAT JOB this time. I would recommend any friend or family member to purchase a car from Chapman Bmw thru Don King. Don has a incredible personality and a wonderful way with people. Chapman Bmw is very lucky to have a person with Don's class, experience and reputation working for them. Thank You Also the wonderful lady who did the final paper work with me did a great job.

rogrkdowney

1 de abr. de 2011

First time at Champman BMW, Ryan Morgan was well educated on the car in question. Did not feel pressured to purchase and they were willing to work with my budget. This experience was different from any other that I have had, in a great way. Ryan exceeded expectations and General Sales Manager Rich Yang was very open and honest about the X3 we were looking at. Would not hesitate to recommend Ryan and this dealership.

emelgokce

31 de mar. de 2011

JJ worked closely with me in finding my car. He was always helful and keep me updated with the progress of wheabout my car and made sure i had a great experience with the purchase. i will recommend him and chapman BMW to my friends for the service i got.ThanksEmel

meltedgirl

30 de mar. de 2011

Jeff was very easy to work with! He moved things along quickly and efficiently and found me exactly the car I was looking for. Bob the sales manager was very exceptional to work with also. I would, definately, return to Chapman for my next car and would enjoy dealing with Jeff and Bob, again. I wouldn't hesitate to recommend my friends to Chapman.

clanders123

29 de mar. de 2011

Chad had all the paperwork ready before I reached the dealership. He made me feel so very comfortable, at ease. He told me that buying this car would be a happy experience and he was right. The experience was amazing. The dealership was so clean and spacious, very inviting. Thank you.

ylmk

28 de mar. de 2011

After we checked Audi dealership in Chandler, we feel disappointed. When we drove cross the street end at Chapman, it likes day and night comparing to Audi's. We had very good impression for Chapman VW at Scottsdale 5 years ago. It is still the same as before here at Chapman BMW, salesmen are professional, honest. Karl spent a lot of time with us, explained everything in detail and accurately. Later we tested drive a X3 and learnt what was the car capible of. Both my wife and me were impressed and decided we would not look further on other dealerships. Karl made a few phone calls when we went back home about the driving expericences and prepared for our next visit. 3/26/2011, a week after our first test drive, we came over again and made the purchase of a beutiful blue colored X3. We are very happy with it and the overall expericence of the Chapman BMW dealership.We have started to recommend Chapman and Karl to our friends.

romanpw

24 de mar. de 2011

This is my third BMW. The main reason I come back besides the great cars, is the great service. Everyone I've come into contact withis wonderful. John and Megan were great. My experience was truely a pleasure. I was given a more than fair price on my trade. I will continue to do business with your company.

carrileev

21 de mar. de 2011

From the phone call I placed to ask for directions to driving the vehicle home, each step during the day was exceptional. Ryan was extremely professional, knowledegable, helpful, friendly, engaging and more than fair when making the deal work. He went way above and beyond and quite honestly, it was the best car-buying experience I've ever had. If you're ever in the market to buy a car, go to Chapman BMW, ask for Ryan Morgan, you will have no regrets.

chadnat

14 de mar. de 2011

Jimmy was AWESOME! Took extra time to help me understand the process and the car. No pressure, very professional and I would certainly recommend him to anyone I knew. Got my old car washed for me, took care of my Sirius subscription. Very nice overall.

se16026

14 de mar. de 2011

It was the easiest car buying experience I have ever had. Ryan was very helpful and pleasant to work with. Everyone at the dealership was courteous and professional. I have not purchased a used vehicle in over 20 years and the car was so clean it looked brand new. I purchased the vehicle for my teenage son and we are both very happy. The car looks great and runs great. I will recommend Ryan and the dealership to all my co-workers and friends.

NewPreOwnedJagUser

13 de mar. de 2011

Bruce was a very good, professional, and understanding salesman. Immediately upon arriving at Chapman BMW, he made me and my parents comfortable to be there. This was particuarly in stark contrast from my experience, just moments earlier, at another dealership just done the street from Chapman BMW. At that dealership, my parents and I waited over 15 minutes until someone asked if we needed any assistance, and even then, they stated that someone would be with us shortly. Yet, nobody came to help us. Upon the second or third "offering" of help, I told my parents - audibly enough for that dealership's salespeople - that we would be leaving since apparently that place did not want our business.Our experience at Chapman BMW was completely different. Bruce welcomed us to the store the moment we exited our vehicle, and he introduced himself to us. He was friendly and informative and provided us with great answers to our questions. His assistant (whose name escapes me at the moment) that day (3/12) was great and very friendly as well. Needless to say, the customer service and attention to detail was light and day difference.Although Bruce focused on the specific makes that I had asked about, his inquiry into either mine or my peers' interests as to a preowned Jaguar was a good move by Bruce. In fact, I was interested in the Jaguar after he showed it to me. After that, Bruce simply made me comfortable in eventually coming to a deal that I liked and felt was reasonable on both sides. I would say that Bruce was relentless, and I don't mean that in the negative sense of the word - I meant that as him trying to work with me and my expectations in order to arrive at a deal that I was comfortable with and that the dealership would be satisfied with. Again, after arriving at our deal, everyone else at Chapman BMW, to the financing people (Giuseppe, and then Megan when I came back the next day) were all friendly, patient, and willing to walk through things and/or explain each part of the contract that I had questions about. My entire experience at Chapman BMW was superb. Bruce and everyone at Chapman BMW made my experience of buying my own car for the very first time a very seemless and enjoyable one. Not once did I feel pressured to do something I didn't want to do, and not once did I feel like I was having the wool pulled over my eyes. Bruce and others were honest, sincere, genuine, patient, and were able to address my concerns. I think you all should continue providing customer service this way as long as you run your business. It was light and day comparison to the other dealership I referenced earlier. Keep it up and thank you for helping me make an easy choice!

gbodzin

1 de mar. de 2011

I was treated very well from the moment I came to the dealership. I didn't make a purchase decision on my first visit, but never felt any pressure. Both Karl and the woman from the financial department were pleasant, polite, and helpful. They both took the time to meet with me and my wife, and to help us make the best decision. It was the best car buying experience so far.

dwood

1 de mar. de 2011

Jeff is an excellent sales person. This is the sixth car I have purchased from him and he is a true professional. Also, I must mention Vince Adams in service who also is an exceptional person. He always follows up and seems genuinely concerned about rendering excellent service.Doug Wood

alw122102

27 de feb. de 2011

Everyone was very friendly and cooperative. I was in the two other BMW dealerships before I came into the Chandler dealership. Mr. Lee worked with me and was very flexible with pricing. He was very professional and patient with my stubbornness. My four year old son was with me and everyone was very kind and patient with him as well. Mr. Lee even got him a coloring book and puzzle to keep him busy. I am very pleased with this dealership and I have already referred them to my friends and family. Thank you so much.

teresaeggs

24 de feb. de 2011

It was a 100% tie between a BMW 5 Series of a Volvo S80. I chose BMW due to my current excellent relationship with Mike Reeves in your service department. I 100% trust that guy and the Service Dept in general is wonderful to deal with. My sales rep at Volvo introduced me to Tim Smith and I loved him. I actually feel I've made a new friend! Great guy, easy to work with. I've already recommended him to a friend who is looking for a new car.

Plarsen

21 de feb. de 2011

All personnel I came into contact with at Chapman BMW were great, courteous and respectful.I would especially like to point out Brian Lee and Jimmy C. Though I was looking for another vehicle (Lexus), their knowledge and poise changed my mind.Peter

mizzj1

20 de feb. de 2011

The experience was better than I thought, was not overwhelm with sales people hounding you and adding pressure.Our sales person, Marvin was GREAT!! if I could have bought 2 vehicles at the time I would have.Thanks Marvin,I am glad to be a part of the BMW family

kategram

6 de feb. de 2011

Tibbs and Jennifer were very friendly and courteous to work with. After not being able to come to a good price with Tibbs I was at home working on the computer and contacted the same dealership through the dealership where I got a price cheaper and more trade in than with Tibbs. Car sold but Jennifer with here ambitious nature found us the right car and was delightful to work with. Yes I would recommend this dealership and Jennifer to anyone. I give Jennifer a 10 rating!! Thank you Kathy

Jbethea

28 de ene. de 2011

I never thought that I would own a BMW. I have been looking for over a month to find a car that I felt would be worth spending money on to replace my 2002 Nissan Maxima. I am a thrifty person and purchase my cars with cash. Therefore, I am picky and reserved when it comes to automobiles. I like sporty cars but am turning 44 this year and am a real esate partner at a large firm in Phoenix and therefore felt that I needed to purchase a more "grown up" car, but everything looked so borring. I looked at VW, Infinity, and Lexus, but nothing looked good to me. Earlier this week I thought that I was going to purchase an ISF from Lexus, but when I test drove the IS 350 FSport, I was not impressed. I felt like giving up. My wife suggested that I test drive a BMW because I like the way the cars look. I had avoided BMW because I didn't want to spend the extra money I thought I would need to spend to own a BMW. When I met with JJ Garcia, he took the time to get to know me and understand what I was looking for. He showed me many cars from the vast invitory onsite at Chapman BMW. I was able to touch and feel the cars rather than just look at them on the computer. It made a big difference. However, it was the test drive that sold the car. The 335i drove like a heavy car (wheels tight to the rode and suspension absorbing bumps) with great acceleration and turning, like a light car.The negotiation was the best part. I explained to JJ what I wanted to spend and that I was going to send out emails to many BMW dealers for a specified price, using Edmuns, and JJ was able to accept my offer. The rest of the time was spent visiting about the car and JJ showing me how to use the many options assessories.I can't say enough good about my experience at Chapman BMW. I am not only a new BMW owner, I am a BMW client and look forward to returning to the dealership to see my friend JJ Garcia.Thanks for making my car buying experience so enjoyable.John D. Bethea

pgardner

23 de ene. de 2011

I have bought or leased 3 vehicles from Chapman BMW and have always been a satisfied customer. This time Bruce Kotlicky helped us find the right BMW 3 series for my wife Susan. we were very pleased with the professional way in which he helped us...no pushy sales and he helped us get the price / payments down into our range... he was very helpful as was the rest of the staff and finance team...

Brazin

22 de ene. de 2011

The service I received at Chapman is always superior. That is why I return to my salesperson, Karl Muik, everytime I purchase a BMW. He is the absolute best at what he does. He takes care of his customers.The finance rep, Gusieppi, was by far, the best finance person I have ever worked with. Thank you for such high standards!

Tom Burns

19 de ene. de 2011

I found Bruce to be extremely helpful throughout the entire process and he made me feel very comfortable from the begining through drive out. This has never been my experience anywhere else. Bruce was very knowledgeable and supportive in helping me meet my requirements and providing information pertinent to my objectives. From the pleasant greeting, through negotiations and check out of the vehicle Bruce was supportive, never overbearing, and open. Of all the cars I have purchased though my life, my experience with Bruce, Chapman, and BMW has proven to be the best yet. The price was fair in my opinion and I am satisfied with the purchase, but it could always be a little less expensive. My experience with Bruce will bring me back.

kimmberz

19 de ene. de 2011

This was the best car buying experience I have had to date! Brian was so patient, hardworking and knowledgable...It took 6 weeks of his time and effort to make this deal and it was a terrific experience! I feel I have a friend in Chapman....thank you again for the hasslefree experience!

Jorgejeannette

17 de ene. de 2011

Mr. Tim Smith made our first BMW purchase flawless and with ease. Tim is a great listener and asked the right questions about the type of BMW and options. During purchase negotiations Tim listened to our requirements and made it happen. We would definitely recommend to our friends and family a BMW. We love our new 528i! Again thank you Chapman Chandler.

shuss

17 de ene. de 2011

We have been using Chapman BMW for servicing our vehicle, so it was our first stop when we decided to buy a CPO 5 Series. First reaction - STICKER SHOCK. The funny thing is that they were able to justify the price even though they have full access to the inventory at other AZ BMW dealers. Heck, their inventory isnt all that great either. When I seemed disinterested, they dropped the price by 4K. Still it was not a good buy and priced about 3K higher. They seem to think that the customers dont do their homework before purchasing a vehicle. I bought a great vehicle for 7K less at another dealer. No wonder their inventory doesnt move. I will still use Chapman for service. Matt K has taken good care of us.

Jprior95

9 de ene. de 2011

Good sales staff. Nice facilities. No pressure to buy, but Jennifer was willing to work withme to find the right price. Jennifer fully explained all of the features of the vehicleAnd my financing options and was a pleasure to work with. I would recommend her in the future.

4thbelle

4 de ene. de 2011

In September of 2010, I purchased a used 328i sedan from Tim Smith, sight unseen. He was willing to accommodate my needs in making the deal over the phone and internet, and the purchase was made successfully, with Tim delivering my car, and me not setting foot in the dealership. Soon after that purchase, I realized that I missed having a BMW SAV - which I had traded in on a dodge pick-up truck. I gave myself three months to see how having a truck and a small sedan worked for me. Long story short, I made another internet inquiry on Sunday morning, and Tim set me up to see David on my way home to Tucson from Scottsdale- I wanted to see the X5 diesel which now sits in my garage. David was great in taking me for a test drive, and we both knew before leaving the lot that the X5 was a good fit. Time was tight as I only had an hour, and the on duty sales manager was not familiar with the way Tim and I had done business in the past. I walked out of the dealership not knowing if I would get the car or not; I understand that placing a value on my trade-ins was difficult with out seeing them, and within my time crunch. I immediately brought Tim into the loop and he took it from there, we got the trade-ins evaluated, paperwork was taken care of over the phone, and 2 days after first seeing the car, TIm delivered it to my home in Tucson, with David's help- two vehicles had to get back to the dealership. I will not buy a vehicle any other way in the future if I can help it; I don't care for showrooms, and it was nice that TIm and David understood that and were willing to work within the parameters that made me most comfortable. its the best way for me to make a car deal, and I'm grateful for the service of David and TIm.Sincerely,Elizabeth Evans

az_mu_tiger

28 de dic. de 2010

Came in to ask about custom ordering a 335i convertible, and left with a 335is convertible for about the price I was expecting to pay for just the 335i. I have worked with Chapman and Bruce recently in September whan I bought a 2009 used X3, which I absolutely love. The sales team is very knowledgeable and professional, I would recommend them for anyone considering a BMW. I have gotten 3 great vehicles from Chapman.

rtejada

27 de dic. de 2010

Definitely had a great time at this dealership. Jeff was a great BMW rep, he showed me the best deals and was pretty straight forward. On my initial visit, he didn't push hard on trying to get me to buy a car right then and there as i wanted input from my family members. I was planning on coming back the next day if there was a car i wanted. He was very friendly and will let you REALLY test drive the cars you want, not to mention very knowledgeable with the specs. I ended up getting a pretty great deal on a certified pre-owned 328i BMW the next day (which was christmas day). My family and I came in on a short time constraint and the dealership (including the managers) put the transaction on overdrive just for me. Although they definitely took the time to explain every detail, they made sure everything from the car setup and ready to handling my insurance and registration was time efficient and done right away with no sign of irritation. I was able to get out of there on time despite some bumps with insurance and was very satisfied with the service. On another note, the next day the motor on my right rear window broke causing the window to retract and not go up. Good thing i had a warranty but i was irritated thinking i had to leave the car for a day or two (the service line was long), get a loaner, and would have to delay my driving trip out of state. But to my surprise, dealing with Jeff and Mike (service guy), they got me in and out within 2 hrs after telling them my dilema. They got my window fixed, washed the car, and even did an early oil change all with a smile on their faces. All in all, despite the little motor problem (thats what the warranty is for anyway). The service was excellent and I definitely recommend those two if you are looking for friendliness and a straight forward deal. Happy hunting out there!

LM Lorrie

26 de dic. de 2010

I walked in the dealership to browse. My son had bought a car from you a week before my visit. He bragged so much about his salesman and how he had worked with him. Namely, Karl. I just wanted to look for a car that was simple, but safe with low maintenance. Wow!!!! I was impressed with my salesman. Although, my car note is somewhat ghastly, at least I can manage maintenance problems w/o out unexpected out of the pocket money. With BMW's an owner has a better trade-in value. You can't go wrong with the amenities that the car has to offer. Now, I know never to buy another Porsche. Thanks Chapman you were great.!!!!

kbutkiewicz

25 de dic. de 2010

This was by far the easiest and most pleasurable car purchase I have ever made. Renate Steinbach who I dealt with for majority of the sales process was prompt and efficient answering my numerous questions. Garrett O'Dell, the head of the service department, also was available to answer specific questions concerning the vehicles prep prior to picking it up. I will definitely be back to purchase future vehicles.

preskev

23 de dic. de 2010

One of the best shopping experiences I have had. Plenty of vehicles to choose from. Dealership was very large. Everyone was very nice. Negotiating was good. Time to process paper work was much quicker then other dealerships. I will go back to this dealership in the future to purchase another card.

jtroe62

22 de dic. de 2010

Brian Lee is a no non-sense kind of guy to do business with. He not only met my expectations, but exceeded them by giving me a fair trade for my old car, selling me the newer one lower than his sale price, and the interest rate was 4 pts lower than I expected. I told him exactly what I wanted and he delivered - and then some!

fio23qwegf2

20 de dic. de 2010

I received what I wanted for the price I wanted. The sales person, Chad, picked me up at my home on Sunday to drive me to pick up the car. This was something that I did not expect. Chad was personable yet professional when dealing with me, especially after a bad experience earlier in the day at another BMW dealership.

lgentry

19 de dic. de 2010

Easiest car buying experience I have ever had! I loved negotiating over internet, easy, hassle free and saved me a ton of time.When I cam to pick up car the paperwork process was smooth, quick and easy!Ryan was great through the whole process!Thanks

azical

19 de dic. de 2010

Karl really knows his stuff; he was efficient in bringing the 'go' decision to fruition which is what I really appreciated. Megan was also 'right on top' of her tasks, and extremely amiable and friendly to deal with at the Finance end.Overall, an efficient, friendly and pleasant experience - Laurence Schmid

cjsZ4

18 de dic. de 2010

I purchased a 2009 Z4 as a new car. Tim Smith was very professional in our dealings. He was very knowledgeable and familiar with the features of the car to the point he answered any questions that I had and also pointed out several features that I overlooked. After purchasing the car on Tuesday, I called him Wed. afternoon to inquire about a feature that I was having trouble with on the navigation system. Tim offered to come in early on Thursday to accommodate my schedule. I consider that above and beyond the normal call of duty. Great customer service.

chuckb119

17 de dic. de 2010

I have known Mr. Kotlick for a long while but this was my first purchase. Bruce went above and beyond to make the buying process of my 5 series smooth. He is a Excellent Salesman and will continue purchasing my vehicles from Chapman as long as Bruce is employed. Thanks Bruce for all your help.

msubbu

15 de dic. de 2010

Giuseppe Ferrara was outstanding.He has always been very friendly. I have bought 3 cars from him over the years and would highly recommend him to anyone and will always want to deal with him.Outstanding service, courtesy and friendliness from him.Great job Giuseppe!

Bill Schueler

14 de dic. de 2010

Great experience,Salesperson actually went out and located the exact car i was looking for and got it to the dealer a week faster than expected. The BMW incentives were very helpfull, The Dealer was able to give me what I thought was a fair number on my trade in.

schnickenbacher

11 de dic. de 2010

Beware, this dealer has taken away the joy that I had in owning my car. They refuse to stand behind the 4 year warranty. Additionally, they "shake you down" for work that is not required, under the threat: do you want your BMW to be like new again, or don't you. I escalated my concerns to the Service Manager and the General Manager. I even called the national headquarters. All I can say, is stay away from both Chapman and from BMW.BMW ownership is disappointing. The cost of service is immense, compared to domestic or main-stream import brands. I recommend that you at least be aware of this before you buy "luxury" brands. My guess is Audi and Mercedes are the same. Believe me, I'm sorry to have to admit this.I owned BMW once before in Germany and received similar treatment: poor ethics and sky-high prices. Only there it was a company car and I (nearly) didn't care.

mikemary

6 de dic. de 2010

Bruce, the salesperson, was professional and knowledgeable. Very informative, easy to work with, not pushy. Didn't have to dicker back and forth with prices. The signing of the papers and explanation of the loan details was extremely quick and efficient. One of the best experiences ever of buying a vehicle.

azqt2u

28 de nov. de 2010

My experience with Nick, as well as the other Chapman employees, was positive and friendly from start to finish. Starting from the first initial phone call, my sales person Nick went above and beyond to make this sale happen for me. I have to say that his professionalism and fabulous personality helped make my car buying experience smooth, quick and wonderful. My sister and brother in law, with Nick leading the way, were also very impressed with their entire Chapman experience. There is no doubt that my experience has made me a loyal future Chapman customer. In fact, I will recommend Nick and the Chapman family to all of my friends and family. I love my car! Thanks Nick!Rhonda Sigsworth

another_bryan

26 de nov. de 2010

Great experience, very low pressure; extremely well informed folks. Car selection was pretty good, and the pricing for the model I wanted was below comparable dealers in other parts of town. The service was top notch, but I think that is a "bmw thing".

qnbrat

22 de nov. de 2010

Originally I came in and test drove a used 3series. I enjoyed the knowledge, and friendliness of Marvin. I knew at that point I wanted to buy from Chapman in Chandler. I thought about the financing over the next few days, and decided to apply online. I received my approval, and was contacted via telephone and email by Ryan. I let Ryan know this, and he informed me that Marvin would still be a part of my buying experience. I was comforted by the fact that the employees seem to work as a unit, not the "Every man for himself" type of attitude that other dealerships I have dealt with in the past seem to uphold. When I went in to pick out my car, Ryan was just as pleasant informative, and polite as Marvin had been. He wanted to make sure that I was happy with my choice. We drove a couple of different vehicles, and it came down to two, one new one used. Ryan left my husband and I to decide which vehicle would liked best, no pressure. I think we spent an hour going over all the pros and cons, yet, we found many more pros then cons! I made my choice, and proceeded with my purchase. Ryan worked diligently with the Finance Manager to get me the payment that I wanted, and the process was smooth. He was respectful of my expectations, and proceeded them. I have not purchased a car for myself in some time, and I am so glad that I chose to by from Chapman. Thank you for providing me with excellent Customer Service. I look forward to the years ahead!

danmor29

20 de nov. de 2010

Sales people spent a great deal of time explaining the vehicle, financing plans, and other aspects. This was a custom ordered car, so options had to be carefully selected.Overall excellent sales experience. Car was spotless when delivered and in perfect working order.

Don St. Pierre

20 de nov. de 2010

Jeff made the process of replacing my 2006 BMW 325 with the new 2011 BMW 128 so easy and painless.I did not feel I was being "sold" so much as the feeling of a true professional helping me to get what I wanted.Buying a car can be a very uncomfortable experience, your sales and finance departments made it a very comfortable experience! Thank you!

tsiragusa

16 de nov. de 2010

Great experience!We worked out all the numbers in advance, placed the order per my exact specifications, and was contacted promptly when it shipped and reach the US.Rich was very helpful in going through the features of the car, and getting my cell phone and music set up.

junkmail.clever7981

16 de nov. de 2010

Best car buying experience ever. Bruce Kotlicky was knowledgeable, professional, and encouraged me to look at other dealerships until I was sure I knew what car I wished to own. There was no hard sell. All Bruce's claims and facts were checked independently and he was honest to a fault. He spent time ensuring that I knew how to operate the vehicle and all its buttons and knobs. He was insistent that I have every last item I might need or want before leaving - new mats, extra key, books, manuals, and so on. A quick word with his finance guy meant closing that part of the deal in about 15 minutes. I suffered no long sales pitch on gap insurance, dent protection, tire assurance, and so on. Bruce told the truth, was respectful, patiently explained warranties and extended warranties until he was blue in the face (I was having a hard time catching on), and taught me how to be a better consumer by evaluating purchases differently. He called me the next day to let me know that he was sending me some other information and he made arrangements to have a minor repair made at a dealership closer to me. Nice.When I need another car, I will call Bruce. He will deal fairly and honestly with me. My days of trudging from dealership to dealership are over. Bruce is successful because he understands that he is selling service, and that the most valuable customer is the one who is already in the door.

montgomery

14 de nov. de 2010

Everyone was very friendly and professional, I especially liked my salesman John Markley . He was very patient when explaining all details of whatever questions I had, and he did a great job going over the new car with us. I also appreciated that it did not feel like such a game with numbers when it came to negotiateing the purchase price on the car, like Ive experienced in the past when buying a car from a dealership.

Romesking

12 de nov. de 2010

Worked with brian hes a great guy gives you the best deal he can get u. With no bs, will definetly buy from him again. Good experience overall. Wish I could of gotten that navigation though. Painless deal couple hours I was out. The test drives were great

a080161

12 de nov. de 2010

Best buying experience I have had in 40 years! Jeff has the patients of a saint. He worked the best deal he cound on my trade in and went though the inventories in both locations at least 8 times to get the vehicle I wanted. I guess that most sales people would have given up after 8 website visits, but not Jeff. This is the 4'th vehicle in 3 years that Jeff has sold to either my son, brother and myself.That should speak louding about the satisfaction we have with Jeff.

rock09

9 de nov. de 2010

Bob and David made me feel comfortable. I did not feel pressured to buy at all which is a good thing. I have no hesitations in calling either one of them in the future should I have a problem. This is the 3rd BMW I have purchased. I have yet to return to the same dealership when purchasing the next car, but I know I will return to this location when purchasing my 4th BMW.

mindymindy

8 de nov. de 2010

This is my first time going to CHAPMAN BMW, I just move here from NY. Here is my experiment.My sale man is very friendly and professional. We have some negotiation with the price, but overall, I'm satisfied with the price. Nonetheless, the service is not that great. My car need to get a touch up done, I purchased the car on Thursday and they told me that it should be ready to pick up by Tuesday's morning. My fiance and I went to pick it up at 10ish on Tuesday's Morning. After giving them my check for the car, they came back and inform me that it won't be ready for a pick up until around 4ish . Really?! No choice and we try to be understandable. After complete the paper work, we left and told them that we'll be back around 4:00pm to pick it up. At 3:30pm they called and told me the car was not ready until tomorrow morning. What ? What kind of game is this ? I told my saleman that I'm not happy with this. It is unacceptable. Nonetheless, there is nothing much I could do at this point, beside give them more time or demand my refund. So, I, once again, trying to be understanding and agree to pick up the car on Wednesday's morning. I called my saleman in the morning to schedule sometime to pick up, he text it me back (not sure if this is consider professional nowaday!), but since I don't have text on my phone anyway, I didn't received anything and decided to swing by at lunch. That when I found out that my car is just make it to detail folks and won't be ready until the afternoon. I mean, come'n, what kind of professionalism is this ? This is not the first time I bought new or used cars from dealer before and it is certainly not my first BMW. I had excellent experience with BMW, in general, that why I decided to get my next car as BMW as well.Anyway, back to the experience, my car got detailed and deliver on Wednesday's afternoon around 5pm. Though, I was informed that my car was detail, buff, and wax like a "showroom detail". I've notice that it is not that great of a job done. I'm not sure how it done here in AZ, but compare to NY, it have to come in 2nd or 3rd. I could have do a better job myself. But nevermind, at least it clean, and I tried to be an understanding customer.Ok, after this little mishap that I have with the purchasing. Not too long after that, I found out that my car paint job was really weird. I thought it was defected because the passenger side have a perfect orange peel effect while the driver side is flat and glossy, color is tidy bitty off, but not that noticeable.So, I swing by the service to ask questions and see what they could do for me. I got greeted by an service advisor; after looking at my car, she informed me that there is nothing she could do right now, I need to call "my " service advisor at CHAPMAN BMW to talk to the advisor and make an appointment to see what they can do. [Wow, I'm here already, could you just find "my" service advisor or someone I could talk to? Also, I just bought this car at this dealer and have not been service yet, how do I know who is my service advisor is ? ] I informed her that I'm not sure if I even have "my " service advisor here, since I just bought it here and have not been service. She was nice enough to look up the information and give me the name of "my " service advisor, Vin. So, I contacted him, after several messages to his direct line, I decided to called the service center directly to find out. My call went to another service advisor, I informed him the situation, this service advisor took my info and said that he make sure Vin would call me back. So, Vin did called me back while I was in the meeting at work, left me a voicemail telling me to take it to my saleman, since I just bought it. He is not aware of anything, but he is looking into the situation with the sale manager and will get back to me ASAP. I return his called ASAP as I received the voicemail, he didn't pick up, I left a message ask him to called me back to discussed the situation further. After 5 days have passed without any call from BMW, decided to call again and left the message. I also call my saleman, Jim. Jim informed me that service should have take care of any problem I have with my car after the sale, but asked me to come in so he could look at the problem anyway. FINALLY! In the end, I'm not here to complaint my little mishap, but I just want to justified why I give this dealer a rating above. We're talking about expensive car here, and I know BMW dealers strike to get 10s in all criteria. Yet, this is just bad. Compare my recent experiment, I had have way better service at Toyota and Jeep dealership. Perhap I should just ask for the refund when they keep delaying the pick up time.

danonmatrix

30 de oct. de 2010

Jimmy was awesome. Extremely knowledgeable. We have been disappointed with the knowledge of audi of chandler for some time. We have been a loyal customer of Chandler Audi in the past and I doubt we will ever again after the experience we had last night with BMW. Jimmy definitely met our expectations and was extremely knowledgeable. I have been missing that. After all, I should not be the ultimate expert on a brand of car. I believe the Dealership Employee should be. At chandler Audi, I always have to answer my own questions and the salesman there are simply equipped with a smile and a set of keys to take you for a test drive. They are lacking the knowledge I expect from a premium brand of car.Loving the Diesel so far. I feel as if we purchased a Sports Car rather than a mid size Luxury sedan last night.Thanks!!

JoeJ

30 de oct. de 2010

This is the sixth BMW that we have leased from Rich. We enjoy working with Rich because he understands the car and is very professional in answering our questions without exerting any pressure to buy. He also takes the time to explain "how everything works" and does a grest job of setting up the car!!!We just wish that in 3 years the BMW 5 Series wil be abailable in a maroon color!!!!!

renesuave

15 de oct. de 2010

The enviroment is very friendly, the sales advisor was a true profesinal, and what I liked the most about him was the respect he has for the product he sells, his knowlege about the car was amazing, the whole deal went very hassle free, I loved that.

joelanzo

10 de oct. de 2010

This is the second 1 Series we purchased from J. Garcia in the past 4 months. He is truly a great salesman with excellent knowledge of the vehicles. he listened to our needs and made both deals happen very smoothly and quickly with no stress.In all we have purchased a total of 5 vehicles from Chapman. The first was a new 2002 325I, the second was used 2003 M3 smg convertible, then a used Porsche 911 Turbo, and now the two new 1-series (my 2011 Blk on Blk 135I, ans now the wifes red 128I.I guess u can say we are truly loyal chapman customers.So now in our garage we have the two new 1-series and of course we recently gave our 16 year old daughter' my wifes X5.So thx again.P.S. The only thing I wish we were able to add was to have been able to have the wife's car be a convertible in stead of a hardtop. Then everything would be perfect.Also don't know what u can do, but I have the original M-spoke wheels that were removed from my 135 in the garage without tires. Would like to be able to trade the brand new tires and wheels from the new 128, for just tires for the 18 inch m wheels. we want to put these on wife's car. Basically trade a set of new 17inch wheels and tires for just a set of 18 inch tires for the set of m wheels I have that were taken off the 135I.

ilanawest

1 de oct. de 2010

The dealership worked closely with my husband a nd myself, and got a lot accomplished in less than one day. The price on the car was negotiated in an open way. When i picke dup the features on the car were explained nicely to me (I cannot remember name of associate who stepped in for that when Bruce was otherwise tied up), and everyone went out of their way to make the paperwork go quickly and painlesly.Thank you, I would reccomend your dealership to anyone looking for a bmw

cwait

30 de sep. de 2010

I was most impressed by the efficiency. The negotiating process was not dragged out. Then, once we made an agreement everything kept moving and went smoothly. From arriving to leaving with my newly purchased car was less than 2 hours. I had concerns about my check in the morning and Megan was helpful in resolving the issue.

jpdahl

30 de sep. de 2010

Jeff Carlo has always been extremely helpful, courteous and provided overall great customer service in the 3 years I've been working with him. I recently came to the dealership as my current BMW 335i lease only had a few months left until I turned it in. With Jeff's help we started looking at what options I had based on a few models I had researched previously. Under a completely pressure free environment I found a vehicle that I wanted and Jeff helped me execute its purchase. I'm now a proud owner of a certified 2008 BMW 550i and I can't be more excited.

robnjudytx

30 de sep. de 2010

We were transferred to AZ just over one year ago, after being very happy customers of BMW of Austin, TX. Before that, we were had a great first-time experience with BMW of San Antonio. It was very comforting to learn that the servic, staff, and entire experience with Chapman BMW is on equal ground. We had leased this 3-series for the past three years and were very content to purchase it and continue to enjoy it for years to come. Our many thanks to Mike Schaffer, your finance guy who helped us with the final paperwork, and the sales mgr and staff who followed up with us the next day. We look forward to a great relationship with Chapman BMW!Sincerely,Robert and Judy HughesChandler, AZ

blue2bmw

29 de sep. de 2010

This deal was made in a matter of 20 minutes from the time I first contacted Chapman over the internet. From email to the phone call, I was pleased with the time from which I did not have to waste any time negotiating. Most of all the had the vehicle with the options I wanted. If I had to make recommendations to any other dealerships is to have all color combos as possible with more of the middle priced models. I found either low end to high end to choose. I looked for about 4 weeks.

Dalene

27 de sep. de 2010

This was the most pleasant car buying experience my husband and I have ever experienced! Both Mitch and Tressa treated us with respect; didn't try to oversell the car or the BMW name. The quality was unspoken from the first. I would also like to commend your credit representative, I must admit though, I do not remember his name. He was very professional in every way.PS: I LOVE my car!

Scottataylor

25 de sep. de 2010

We bought our first BMW from Rich 3 years ago and so when it was time to get another I just have him a call. I met with him to discuss what we were looking for and in less than 2 hours the deal was done. Rich made this process so easy an painless that frankly I don't think obwill ever buy another car except a BMW from Rich. Rich walked me through all of the new features and made sure I was satisfied. I don't write many recommendations, however this is well earned.

ejwheels

25 de sep. de 2010

Karl Muik made purchasing my first BMW an excellent experience. I explained I knew absolutely nothing about these vehicles. Karl explained the history of the car company, the different options and the CPO program. Karl then spent the necessary time with me in the vehicle going over how the many options in the vehicle operate. The day after my purchase, Karl phoned me to ask how I was doing with my new car and if I had questions. Three days after this, he phoned again and asked if I had further questions. There are many BMW dealerships to choose from here in Phoenix but Karl's customer service will be the reason I come back to Chapman in the future.

d2gunnar

20 de sep. de 2010

Terres was a kick but at the same time very knowledgable. She was thorough asked for the business but was not pushy. Megan also very knowledgable and pleasant. Look forward to buying more cars from her and working with your dealership. Very pleasant experience (so far anyway). Thank you. dc

r25671

17 de sep. de 2010

Renate is the only reason that I travel all the way from Fountain Hills to Chandler! She has consistently provided outstanding service and value to me on behalf of BMW. Renate proactively advised me of all of the options regarding the end of my lease, including the promotional option to purchase my 328i below the residual value.

az_mu_tiger

7 de sep. de 2010

One of best purchase experience ever. Quick (there was no back and forth dickering over price). Asked for lowest possible sale point and truly believe I got it. Got a CPO vehicle for about KBB high private party value. I am very pleased with the deal I got. Everyone at dealership was friendly and curteous. Would have liked to have floor mats included as part of deal.

SFAgent

5 de sep. de 2010

This is definately the best experience I have ever had at a dealership. Renate is extremely knowledgable and quick to understand what I as the customer wanted. Besides the enjoyable conversation when purchasing the car, my wife and I felt like Renate listened and cared about us, vs. just making a sale. If your buying a new or used car, I recommend you call her direct before you do anything else. She is a wealth of resources and will make your buying experience delightful. Also, as with all things we buy, we base our final judgement on the things that take place after the sale. Tony Desalvo has been our service representative for over 5 years now. He works hard to make sure that we are taken care of, and have all the information we need to make decisions about repairs. Tony is a person you can trust, and is someone who will not take advantage of you. It sure makes it nice when you can TRUST the person who is making recommendations in this category, as the costs can be excessive. I highly recommend this dealership and their staff to anyone who is looking for a BMW. In fact, look no further. Rick West State Farm Agent

lusanta

31 de ago. de 2010

Terres was very positive, energedic, responsive and communicated clearly in trying to assist with the sales. She did review the details of the vehicle and demonstrated the different functions and tried to familiarize us with all the details. I will highly recommend others to you dealership.

David Watson

31 de ago. de 2010

Jeff provide great service providing multiple options to evaluate the various purchasing and trade in proposals. We were able to return our leased car trade in another and maintain within our established budget. Jeff wqas very conscience of our needs.We got what was needed from Jeff and purdchased the new 328i vehicle.David

ca100071

26 de ago. de 2010

I was extremely impressed with the assistance I received from Ryan. He was very thorough in going over the capabilities of the vehicle. He was not pushy. I was also impressed with Megan Varon. The Navigation on my vehicle did not work initially, but Ryan gave me a loaner vehicle. My Vehicle was ready by 3:00pm the next day.

rileyh

26 de ago. de 2010

We were in the area to check out vehicles at Audi. We couldn't get anyone to help us over there so we walked across the street to Chapman BMW. Right when we got there, Bruce offered to help us. He showed us some great cars and really helped us get into the car we wanted. We weren't really expecting to buy that day but with Bruce's help we were able to. He is very friendly and really knows his stuff. I dont think we will be going anywhere but Chapman BMW for our vehicles from now on.

hkfmd

24 de ago. de 2010

since the first internet encounter, David and the manager for sales were extraordinarily professional and helpful. The overall experience with all the staff interacting with me and making the sale possible was superior to any other encounter we had for the purpose of buying a car. I honestly believe that I will call you guys first for any future car, possibly a BMW for myself.

carolsa

24 de ago. de 2010

If BMW is the ultimate driving machine, then Terres is the ultimate sales associate. I received service beyond my expectations. Terres had my car ready and took care of every detail making this purchase painless! I even drove almost 900 miles total because I had faith in Terres from the first contact by phone. She took care of my every need. And, Rich (Terres' boss) sorry, I don't know his last name was awesome. I got an incredible interest rate on my purchase and was ecstatic to not have to pay a ton of finance fees in order to drive the car of my dreams. Thank you, Rich!!! And, Cheryl in finance was quick and precise with arranging the paperwork getting me in and out from start to finish in a very short period of time. I would highly recommend purchasing your next BMW from this dealership. They treat you like a person!! (Which is rare these days.)

leannsanchez

23 de ago. de 2010

Both were very informative, friendly, and professional. Don went above and beyond answering all of my questions. He didn't beat around the bush. He gave me the facts and he was honest and straight forward. I didnt feel pressured at all. I would definitely do business with him again.

arztucker

20 de ago. de 2010

Any business is only as good as its people and my sales advisor, Renate Steinbach, is truly the best. I trade cars often and usually the sales experience is unmemorable at best.After working with Renate, the test drives, picking out the options, the order process, picking up my new car and the follow up after my purchase, there is no way I can express what a great experience I had.Renate is extremely knowledgeable, very professional and sincerely cares about you and your purchase. She went out of her way to make sure from start to finish I had the best buying experience and chose the perfect car. Renate does what she says, follows up when shes supposed to and knows how to get things done. A rarity in the world today.I will go out of my way to make sure I purchase my next car from Renate and would recommend her to anyone looking for a great car buying experience. She will make your purchase a fond memory as well.Chad Tucker

Cosic

20 de ago. de 2010

My entire Chapman BMW experience was great because of two words Jeff Carlo. I live in North Scottsdale and have leased my last two BMW automobiles from Jeff who is always consistently professional,knowledgeable and a genuine gentleman. He went above and beyond in every aspect of my car buying experience in representing Chapman BMW. He really cares about his customers and maintains an excellent relationship because of great follow up and attention to detail. Jeff was excited about my new BMW 328i convertiable as much as I was. I will be back for all future purchases or leases and will highly recommend Jeff Carlo to associates, friends and family. My son has already decided to call Jeff in the next several months for his next BMW.Peter Cosic

trammelldj

19 de ago. de 2010

Tim made sure I was happy from the start. We did not have to negociate at all. He came out from the start with a quote I liked. I was happy that the overall process didnt take a lot of time. I will recommend Champman to others. Thank you,Derek Trammell

LuvMyBimmers

19 de ago. de 2010

I've worked with Rich on many occasions, and have purchased a half dozen cars from Chapman BMW over the years based on Rich's stewardship.From other entries shared on this site about this dealership, I can easily add a positive contribution.There's something in the water there at the new building in Chandler. People I've met with are friendly, professional and accommodating.For my wife and I, we have always been treated with respect as consumers. I'm one of those anal BMW owners (I now have three in my garage) that knows BMW model information and simply have it reinforced from exchanges with Rich. His BMW knowledge is A+ with this buyer.Quick story. I had a cherry Chevy SUV that I traded in for a new X3 from Rich. I'll never forget his feedback from the vehicle appraiser when in disbelief about how clean my trade-in was. The appraiser couldn't believe the vehicle wasn't repainted. Rich simply told the appraiser "this guy ALWAYS takes great care of his vehicles". Now that...is respect for the customer.Being persnickety at times about details, Rich is always there (when he can be) to answer the questions and work through issues. His communication is direct, timely and reinforcing to support a less intimidating buying event. Long story short there are no issues with his oversight. Guess that's why I keep coming back to Chapman BMW.Thanks Rich !

bubba1az

14 de ago. de 2010

Mitch was great. I explained my situation to him and he responeded by listening and he got my deal done. This is my third lease vehicle from BMW and my second from Chapman. I will forever by loyal to Chapman because they care about their customers and they truly want their customers to feel appreciated.

philprain

9 de ago. de 2010

Wonderful experience, great customer care.....Renate had a fantastic understanding of the BMW product and couldnt be more helpful.....Also wanted to say that our service rep Matt Konecek whom we have dealt with over the past year or so with our last X5 is a credit to your company...he goes above and beyond to make our experience as simple and painless as possible....You should be soooo proud of these folks on your team

Sam Johnson

5 de ago. de 2010

1. Let me start by saying we customers can attempt to grind for the lowerst price but everybody has to make a living and I want the dealer to be around for repairs. 2. I marked the price as Good rather than Great because I found a 335i in MA with the same options except one. Taking the lack of that option into consideration their price was approx. $500 less than the Chapman price. Obviously I was not going to go to MA to buy a car and that is extremely far from your market area so it really a mute point. I gave the advertisement to Chad.3. More important than above is the Navigation map. I personally feel that you should upgrade the Navigation to the latest version of the map when you sell the car. It could be used as a selling point. "We upgrade all Nav maps to the latest version saving you the cost of an upgrade which at the present time is $225 (or whatever it costs.)"4. Chad did a fantastic job. He gave us a good price by e-mail, was quick to respond, answered all of our questions, demonstrated the car to us and never seemend to be in a rush. He also didn't go back and forth between the sales manager and his desk and let us sit for 10 ir 15 minutes while he was gone.5. I asked Chad to tell Megan to not push us for things we do not want. Apparently he did so. Megan asked us if she could explain certain things more fully. In some cases we said yes and she kept it short and to the point. In other instances we said no and she pushed ever-so-slightly, as she should, and when we again said we were not interested she dropped it. A really great sales approach for us. We have spent what felt like hours in the finance dept. In one case, my wife and I left the dealership it took so long. At the Power Toyota dealership up the street from you across from Costco, they lied about the interst rate. We found out later that they were lying and I called and spoke to their GM. He called me back with a much better rate from Toyota Finance. We will never buy a car from a Power dealer because of that.

Todd DeSmidt

4 de ago. de 2010

The sales staff was extremely helpful. I wasn't sure what we could afford or which way we wanted to go. ie: purchase new or used or lease. Jim was awsome! He explained the difference between my options. We finally decided on the "choice" option. Payment was perfect and the car is much better than we had hoped.Thanks

usaldana

3 de ago. de 2010

I just really like the fact that mitch was so helpfull and nice i had gone to 3 other dealers and didnt even bother to have them tell me the numbers because as soon as we walk they where not interested on us and they had not one customer. At chapman they where very business but they were so pilite in letting us know that someone would be with us soon then mitch came out and did a wonderfull job thank you.

wo

2 de ago. de 2010

The best car buying experience I have ever had. Disappointed with the local selection, the search on-line brought me to Terres at Chapman BMW. From the first conversation I appreciated her straigh-forwardness and commitment to help me find what I wanted.

drow

2 de ago. de 2010

Great service. Jeff Orenstein was outstanding. He exuded confidence in his knowledge (and love) of BMW's. The test drive experience was exactly that-putting the vehicle to the test in all aspects. I was especially impressed by Jeff's forthrightness, integrity and overall committment to customer service. I'd recommend him to any of my colleagues and friends.

bcurcio

30 de jul. de 2010

This is my second vehicle from Chapman. Like the first time, it was an atypical car buying experience; meaning it was no pressure, pleasant, quick, and a high class experience. Their Service department is second to none. I always get a new loaner vehicle, their work is exemplary, and my car is spotless when I pick it up. I would recommend Chapman to everyone.

Dr. Frank K. Welch

28 de jul. de 2010

In my seventy-seven years I have never met an auto sales person as well informed and excited about the car I wanted. Renate made the whole encounter a delightful experience. The transaction was quickly and professionally handled. When the time comes, I will be back to see her for my next purchase!

zhliu

24 de jul. de 2010

i have previously purchased all my cars from a competitor bmw store, but a friend of mine kept telling me to see this guy Jeff "JC". He purchased his car from JC and mentioned that the service was superior and always had his calls returned promptly with any questions my friend had, even after the sale. Curiousity got the best of me so i had to find out what this "JC" was about. And to my surprise, I purchased my first BMW from Chapman. Even throughout the negotiations, it was a pleasant experience. would definitly recommend Jeff "JC" to all my friends and family. Thanks Chapman. My new home to buy my BMWs

ashmom

22 de jul. de 2010

Jeff spent a lot of time with us on the lot explaining the vehicle and all it's features. He was particulary interested in making sure the car we were buying "fit" us. He said this many times. He even took the time to compare vehicles on the internet with us that we had seen at other dealerships! He was not high pressure and even let us know about other pre-owned cars at your sister store that might be of interest to us. That just made him appear all the more confident about the car he was recommending for us! :) He was super nice to my kids that we hauled along (not easy for many people believe me). He gave us wonderful value on our trade ins. He and your finance staff stayed to about 10pm at night to finish "the deal"! I am a previous BMW owner and honestly it is service like this that will bring us (an hopefully some friends) back to you for future vehicles and car maintenance. Thank you!

cindybuyer

18 de jul. de 2010

We love our new Z4! Our salesman Don King was very knowledgable and enthusiastic. No high-pressure at all, just very informative and pleasant. I especially appreciated the tutorial on the navigation system and telephone synch as these features are very important to me.

sja1022

16 de jul. de 2010

This was a great experience overall for me. I really appreciate the respect and courtesy everyone demonstrated. Guiseppe worked extremely hard to find financing for me as I have some issues, but I am very grateful that he stuck with me and didn't stop reviewing all the options. I am going to have to go through the book for the car a few times to remember everything even though I've owned BMW's before! Thank YOU very much!

eamasi

16 de jul. de 2010

Jeff checked me out my new 2011 X5 and was very knowledgeable plus tailored his info on the operation of the car to my prior knowledge of BMW's. He answered some specific questions about the NAV system re: setting up home and finding diesel fuel stations. A very helpful experience!

pralle

11 de jul. de 2010

We love our new car!! Terres was great to work with and gave us a great deal. She made the process easy and hassle-free. Terres took the time to show us each car which we were interested in and explained the different features between them. The finance person Amber was equally easy to work with and provided us with all of our options for the car with no pressure. Overall, the servce was outstanding and we would not hesitate to recommend Chapman BMW to our family and friends! Good job!!!Mike and Maria Pralle

gusgus

8 de jul. de 2010

Both Don and Meagan were wonderful to deal with. They were professional and friendly. I This was the most pleasant shopping experience. In the past, I have never ever bought a car from a single visit to the dealer's due to the aggressive sales tactics. But my experience at Chapman BMW both with Don and Meagan netted in a single visit sale without the aggravation. I have already recommended your dealership to a friend and will utilize Don and Meagan's services.

michelegill

7 de jul. de 2010

It was a very easy pleasant experience and everything went smoothly and financing was fast. I did not feel like I wasted my time. Did not have to search long for the care I wanted and did not have to go back and forth a lot on price. The care was ready and Marvin did a great job walking me through the car and its features.

mrutigliano

3 de jul. de 2010

Chapman BMW - Chanlder is excellent. Best BMW dealer in the West, and customer service is great. Also please take time out to recognize my salesperson, Bits Fajarado. I cannot thank him enough for making me a happy customer. He's excellent, easy to deal with and trustworthy. Can't say enough good things about him.

phillyt14

1 de jul. de 2010

This is my second purchase with Chapman BMW, both times I've dealt with Marvin White. The new building is spacious and effiecient. After searching almost 3days to find the vehicle that best suited by preferences, we finally found a match. Great Job Marvin!

harrisotm

27 de jun. de 2010

Jeffery was very professional and knowledgeable. He knew the answers to our questions and more. He took a considerable amount of time with us but did not "bug us." He was sensitive to our time investment and was always available to answer our questions. He was focused on insuring that the vehicle met our requirements. He also assured us that he would be available after the sale as well. We are now "his" customers. This personal commitment impressed us.

monica gonzalez

21 de jun. de 2010

Rich was great to deal with very helpful in every way. I would recommend him to everyone who is in the market for a new BMW. In the past I have worked with other BMW dealers, and did not get the service we received from Rich, so I say Thank You again.

leefried333

15 de jun. de 2010

Jeff was extremely friendly and knowledgable. He took as long as we needed and explained every button in my "new to me" car. The purchase process was quick and, dare I say, FUN! I adore my certified preowned BMW and intend to be a lifetime customer!!!

knightsalot

12 de jun. de 2010

Our intent was to make an appointment for our leased BMW. We have had great repair and maintenance service compared to Escondido. We were just looking at the new BMWs and got sold on trading our lease and buying the 2011 X5. We looked and drove the X5. Once I decided to buy the X5, the process was pretty quick. I am very happy with my purchase. Thanks!

clfraas

11 de jun. de 2010

We came to your Dealership after a visit to BMW No. Scottsdale (where we had 5 transactions in the last 4 years). We were unhappy with the attitude and lack of information and interest from the salesperson in answering our questions. Basically we were dismissed. We left with the thought "never again". On our way home we decided to give Chapman a try (you service both our cars) and to just "look" at the options available to us at the end of our 2007 X5 lease. After spending some time with J.J. and having him explain programs (not done by the other Dealer) and availability (we were told there were very few 2010's available by the other Dealer),we decided to turn in our vehicle and BUY a new car with J.J. He is extremely professional, knows his product line and is a pleasure to do business with. We are thinking about trading in our other BMW and doing this again with you guys! Cars are cars-some are good-some come from the factory-not so good. It's the people who make the business work. J.J. Garcia is a valuable employee and he has our business!

Michael Tierney

6 de jun. de 2010

We had only planned on test driving the 535i, but the salesman was so convincing and helpful that we made the deal. He made us feel like we were getting a good deal and the car was fantastic. The dealership is close by and the facilities and service departments look great. The finance rate was low so that helped the payments to stay reasonable. I guess that says it all.

thuanbmw

3 de jun. de 2010

KARL, Megan and Vincent, they are very helpfull and fair; that reason why I rate they are great. Two weeks ago my wife and I came to your place too, but Mr.Rene didn't want to show us some car or help to look what we want. Saleman can't treat people because their outside look... I hope your place have all great team.

funoaks

1 de jun. de 2010

I really enjoyed my experience at Chapman BMW. Everyone was very friendly and was willing to work with me and did everything possible to give me what I asked for, without being pushy or overbearing.Terres was an excellent salesperson; she was also very, very friendly, energetic and did everything she could think of to exceed my expectations and give me what I wanted.I am very glad I purchased the vehicle that I did. The price of the vehicle was higher than what I wanted to pay, but the vehicle is worth the price based on what it provides.Thanks!

jonandgigi

1 de jun. de 2010

Karl is the only sales guy we would use in the future. This is the 2nd car we have brought from him. He is the greatest! He is honest and mature in his sales pitch. we would recomend from to all of our friends. He is very acknolegable about cars and we trust his opinion.

jvaldes911

25 de may. de 2010

Terres was great! Great attitude! Very positive! She was straight forward and "whitepapered" the value of purchasing a BMW as opposed to other car manufacturers and specifically her dealership. She stands head and shoulders above other sales persons. I visited Terres first and then visited another BMW dealership. No comparison. The other dealership/salesperson lost the sale within 3 minutes of sitting down to discuss price.

steve ray

28 de abr. de 2010

Mr Yang,Beginnig 4-16, we began conversations with your internet sales rep, Giuseppe Ferranra about an interest in a Mercedes SLK and CLK which your had in stock. after various emails, we set an appt to meet and view the cars on Monday, April 26. The cars were to be delivered to your auto mall location and the meeting was to be between 9 and 9:30. We drove up from Tucson only to find he was not there nor were the cars. Your staff was very good about trying to help us and locate both cars and Mr. Ferranra. Don King stepped in and really saved the deal. We ended up purchasing the SLK due to him. Had it not been for his wonderful salesmanship, we would have left. Our rating reflects both of the experiences. We are very pleased with the car and with our dealing wiht Mr. King, but disappointed with Mr. Ferranra and his followthrough concening this transaction. Sincerly,Bette and Steve Ray

ncbuyer

27 de abr. de 2010

This is the 4th vehicle purchased from this dealership.Brand loyalty and a good relationship with salesman brought me back, and sealed this deal. But financing was not competitive with other brands, and I will definately consider other brands when looking for new cars in the future.

blane1230

25 de abr. de 2010

I worked with Bruce in finding a BMW for myself. The one I wanted was sold; however he worked patiently and diligently with me to find the exact same car, if not better, that fit within my price range. Chapman is definitely one of the best dealerships I have visited, and with Bruce's excellent customer service, I will be a repeat customer!

jennifer.fuchs

23 de abr. de 2010

Renate was simply amazing. Incredibly detailed, friendly, organized, knowledgeable, and responsive. You certainly have the one of the finest customer service representatives I have ever seen. The entire process was smooth and enjoyable. I know I will be back as well as my friends and family.

nychatita

20 de abr. de 2010

I am a "first time" BMW owner, and this was my first time visiting Chapman BMW, I was referred to Terres by a friend (Dianna). I have never had a female sales person assist me! After I introduced myself to Terres; I also told her how much I did not enjoy shopping for vehicles and what I needed. Terres was brief, understanding to my needs, made it simple and got me a deal within 2 hours! I was absolutely amazed! It was a wonderful experience. The staff was friendly and I did not feel pressure to buy! I will most definitely refer friends and family to Chapman BMW. Thank you for your services.Sincerely,S. Lozano

lilmo123

19 de abr. de 2010

My name is Heather Harrison, my husband and I came in on April 18th looking for a 5 series BMW that was used. Bruce Kotlicky approached us and was interested in what we were looking for. Bruce was amazing, he is very low pressure and listens to what you are looking for and then shows you something that would fit you within all the guidelines you give him. I think the thing we liked about him the most is that he is a true salesman, too many times now you always deal with numbers too much and you don't get sold, he could teach a lot of people how easy it is to sell a car. He couldn't have placed us in a more perfect car and I am still on cloud nine. I will send everyone that I know to him and never stray from Chapman! Thank you so much Bruce, getting rid of my mom's car was a very hard thing for me to do but I know that she is smiling seeing me in my new BMW, thank you!

malkowskij

13 de abr. de 2010

Ryan was extremely helpful. He was professional and did an excellent job at setting my expectations. My number one complaint when going into dealerships is being pass around and using bad and useless sales techniques. Ryan did none of this, the entre process took about 2 hours and I am tremendously happy with your sales process

jgutmanmd

12 de abr. de 2010

Without a doubt, this is the best "new-car-buying" experience I have ever had. I spoke with Ms. Steinbach, she recommended a particular car the fit my needs. She found such car. She worked quite hard a getting the best for my trade-in. The kindness, honesty, concern and service are unequaled. I have owned many cars in my life, and this, by far is the best time.Ms. Steinbach's professionalism as well as the rest of the staff at Chapman BMW, is unprecedented. I would not buy a car anywhere else.Joseph Gutman, MD

JPinillo

12 de abr. de 2010

My husband and I live in Texas; we however purchased our BMW in Arizona. We were referred to Renata Steinbach by an acquaintance. We could not have imagined better care. Renata is simply amazing! Her smile and easy nature made this sometimes cumbersome process pleasurable and simple. I couldnt have been happier with my purchase. The dealership and its staff super exceeded our expectations. :) Now its up the my new car to prove we've made a smart investment. :)

hamiltonm

11 de abr. de 2010

We appreciated Rene's professional approach to selling. He was patient and we did not feel pressured to make our decision. It was obvious he was knowledgeable and experienced. Megan in the Finance Dept. was also efficient and answered all our questions not only about the financial end, but also the warranty informtion was cleary explained. Based on our initial experience with Chapman BMW, we would not only recommend the dealership to others, but will most likely be a repeat customer.Eric and Michelle Hamilton

Leonardus Leufkens

10 de abr. de 2010

I have experienced several BMW dealerships in Germany over the past 15 years and since i am living now in the USA i switched to Chapman BMW. Ryan did a great job and was friendly and working with me and we made the deal on another german brand but i would definately recommend my friends to do business with BMW Chapman.Leonardus.

claybox

7 de abr. de 2010

I came to BMW to get my current BMW serviced, after talking with Matt Trader a service consultant there I decided that it would be in my best interest to trade my current car in for a new (used) one. He recommended Bits to me. Bits provided me with excellent serviced and it was a pleasure doing business with him.

cmdonahue

2 de abr. de 2010

Everyone is friendly and knowledgeable. Buying a car can be stressful and the BMW staff makes it an easy transition. The costumer service is the best and that's why I keep coming back. They truly seem to care even after you have made the purchase of your new car. Thank you, Carol Donahue

paul.larralde

2 de abr. de 2010

Overall I am very happy with my purchasing experience. I have no reason to complain, the sales person was actually nice and accomadating which is a nice change for a car saleman. At this point I would recommend Chapman BMW Chandler to my friends and family.

robscamp

31 de mar. de 2010

Bruce Kotlicky was precisely the type of sales person I enjoy working with. We negotiated quickly and without games. Bruce took care of a few open items on the car I bought exactly as he promised and within the schedule he promised. Bruce kept me up to date on status while my car was being serviced. Bruce provided me a loaner vehicle which was a very hassle free process. Overall Bruce really knows how to provide great customer service. I would definitely work with Bruce again.

jdetrie

30 de mar. de 2010

Max was great to work with. I felt he listened to my concerns and helped find the right car for me. I felt he was honest. He let me take the time I needed to make my decision. He followed up with other car options. He did not try and make my decision for me. That was important to me. The buying process was acceptable. I expected more of an unpleasant negotiating scenario. He did a great job explaining the cars features.

jlbchambers

27 de mar. de 2010

Renate, Was exceptional from the start of purchasing the 650i. She let us test drive the car, walked us through the dealership and let us know how important we were just as a visitor to the dealership. It was Thanksgiving weekend. We started the process of ordering the car when we returned to WA. Renate, went through every option of the car and helped me with my decision on the color. The sport package was not offered with my choice of color. Renate, explained to me the color is the first thing you will see when you look at your car. She assisted me with all the other options and we put the car together. We new when the car would arrive, what barge the car came on, etc. Renate picked us up at Sky Harbor at 5pm. Drove us to the dealership and the car was inside in front of her office. She watched that car until we arrived. The paperwork was already done when we arrived. Renate, sent us a Fed Ex in advance and we mailed it back. , Renate, took 2 hours just walking me through the car. Heated steering wheel, navigation system in the window, keyless wand, cruise control, i navigation system in the console. She called the sirius satelite company while we sat in the car to activate. We were not familiar with the area and Renate suggested a local restaurant and we put it in the navigation system and it drove me the the destination. Great food. The next day Renate followed up with a phone call about the car, any questions. Stayed 1 more night and she suggested another great restaurant. No clue where to go so I let the cars navigation system drive me . What a car. It drives itself. The cruise control is incredible. It rained the night before we left for CA. We asked Renate about washing the car. No problem she took care of it, while we shopped in the BMW store at the dealership. Husband is a Harley Davidson dealership owner and likes toys. We have never experienced a purchase like this with all the cars, boats, bikes, snowmobiles. Renate, Thank You!Sincerely, Jodi, Chris Chambers

elaineluch

25 de mar. de 2010

Don's the greatest---this was a whole new kind of car buying experience--I think he was as excited about my new car as I was. Don really wanted me to be happy with my purchase and it showed. Based on this very positive experience, I'm looking forward to being part of the BMW family at Chapman.

azlmobrien

21 de mar. de 2010

We love our BMW's. This is our 3rd BMW! After a couple of not so good experiences at another BMW dealership, we decided to try Chapman BMW. Terres was a breath of fresh air! This was the BEST experience we have had buying a car. She made me feel like she actually cared about what car I wanted and helped me to stay within a budget that I had and still get a car that I think I will really enjoy. From this point forward we will do business with Chapman BMW and will be happy to refer people to Terres anytime we know someone who is looking for a BMW.

nhusain

14 de mar. de 2010

Max made all the difference. He was very friendly and knowledgeable. He showed us all the different options and colors available. I was interested in the adveertised lease price and he found the car catered to my specific needs. I would highly recommend him!

rumario

2 de mar. de 2010

I have purchased 2 cars from Chapman BMW while working with Rich Hoferichter. He is honest, hard working and dependable. He is always willing to go the extra mile. As a recent example, I had a problem with my Sirius satellite radio account 4 months after the purchase of my vehicle. I emailed Rich asking for help and within 30 minutes, he had spent nearly an HOUR on the phone with Sirius fixing my account on his own time. Service and customer loyalty like that are not easy to find. I would recommend this dealership, and especially Rich Hoferichter, without hesitation!

sraucci

2 de mar. de 2010

I recently bought my 2nd BMW from Rich. He is by far the best car salesman I have ever dealt with. It is so rare to find a salesman that you can actually trust and that you are willing to recommend to your friends and family. This dealership stands behind its product 100%, their customer support is outstanding!! Thanks again to evryone at Chapman BMW.

kevjas2006

11 de feb. de 2010

I am in retail sales, and I have to say that my partner and I had the best time dealing with Ryan on this lease. The 5 hours went by with little effort, and we left knowing that we had been taken care of by one of the best. We asked to be sold on BMW and Ryan did that with flying colors. My partner and I will be long term BMW owners, and long term Chapman clients. It truely was Ladies and Gentle taking care of Ladies and Gentlemen. Thanks for the experience.

courtneyyaw

10 de feb. de 2010

This was my third NEW BMW puchase/lease from this BMW dealership and there are many reasons why. First, Rich Hofrichter has always made a stressful thing (buying a car) fun and promising and is the only man I will go to. I have always asked for the impossible and he continues to deliver efficiently and in a timely manner, with a smile on his face. He is much appreciated and it is clear why he has such a strong, loyal clientele. Second, Matthew Trader is my service advisor going on 6 years now and I hope to stick with him for as long as he is in the business. He has taken extremely good care of me and my car and I believe he is one of the biggest reasons I continue to get a BMW. He has taken car maintanence/service to a whole other level. I was lucky to work with Jim in finance this time and all I can say is that he was a lifesavor. If not for him and his strong reputation, I don't know if this deal would've been able to go through. I appreciate all of the employees I have encountered at Chapman BMW Chandler. I believe this staff (even the people I've just met once)is the reason I stick with BMW and recommend it to my family, clients, and friends.

kirbydel

5 de feb. de 2010

From the beginning of the used sales transaction with David through the Internet, from the moment we walked into the dealership and met Ryan and on to the final paperwork in Finance with Megan we were treated warmly, professionaly and with respect. We are repeat customers with Chapman BMW and will certainly continue our relationship with this dealership. It was a very good purchasing experience. We will go back.

bumper

2 de feb. de 2010

We have dealt with Chapman BMW for the past 9 years and would not purchase a BMW from anyone else. We live in Vegas, yet travel to Arizona to purchase our cars. In the past nine years we have owned approximately 8 BMW's. We go there because of the service, the knowledge of the sales people and the outstanding customer relations. They value you as a person first and then as a customer. You never feel pressured and any questions you have are answered honestly. I recall the first time I went to the dealership. I was in Phoenix on business and wanted information and a brochure to take home to my husband. I walked in and Rich Hoferichter took the time to speak with me making me feel like a valued customer, even though he knew right from the start I was not ready to buy. I told him my husband would be calling him, he took all the information and when my husband called he knew exactly who he was and over the phone, the deal was made. This was so different then the treatment I received when I walked into a Porche dealership looking for information and was looked up one side and down the other, told they had none and sent on my way. I guess they assumed because I had on my Harley outfit I couldn't afford the vehicle. This is definitely not the treatment or attitude you receive at Chapman. It's because of that and numerous other reasons that I would highly recommend Chapman BMW.

tedwards42

30 de ene. de 2010

January 22, 2010Re: Appreciation letterTo: Robert Arvizu, Senior Sales ManagerI have never written to anyone in your position in my life, however, my wife and I had the absolute pleasure of encountering two of the best salespeople in the Phoenix area. The initial salesperson was engaging, courteous and genuinely warm. He was new to BMW but was a knowledgeable automobile salesman. This man invited me into the BMW world and referred me to his mentor, who proceeded to diagnose my family's needs and desires. Then, he was able to recommend an appropriate vehicle in the BMW family. We came to the BMW lot with no intention what-so-ever of purchasing one of your vehicles. Wehad test driven several of your vehicles back in 2007 and did not like the racer like handling nor the feel of the road. So, we completely dismissed your cars due to our bias and ignorance of BMW changes in ride philosophy.Your salespeople went to bat for me in ways that defy the norm in today's Dog-eat-Dog world. I assumed that the sale was the most important thing to them at the time. You cannot imagine my embarrassment after just three days of owning the ultimate driving machine.Our eyes have been opened to engineering that; we continue to marvel at the ingenuity, simplicity and down-right necessity. We are like children, who have been given their first mathematics lesson and realize the cave they have just emerged from within. We have been liberated from owning a car to the exquisite ownership of German technical ideology in a vehicular machineThis is a pinnacle of fine automobiles and we only have the 325i. We are totally satisfied. Bravo! To your Automobiles, you have gained new fans and Thank You for your selection of these fine salespeople, in them we have made lifelong friends. Our utmost appreciation goes to Jeffrey Orenstein and Mitch Cooperman.Your Humbled Clients,Tony & Courtney B.

purrfection

19 de ago. de 2009

Service department found over 4000.00 of repairs needed to my X5. I was just in before the warranty expired for them to check it over, they found NO problems. 7,000 miles later they found eight, these problems were there long before the warranty expired but they chose not to fix them or tell me about them. They now will not do anything about it. I was told by one of their employees that while a car is under warranty, they are not to fix any problem or bring it to the customers attention. They will only warranty what the customer is complaining about. This is unethical.