Rob

1 de feb. de 2016

I really appreciated the entire experience buying the car at this dealership. It felt comfortable the whole time, whether the salesperson Chris and I were talking details or just chatting while we waited for the process to move along. I appreciated the attention and professionalism by everyone, from Keith(?) the Sales Manager to Shawn(?) the Business Manager -- and starting with Amir, the Internet Manager, who hopped on my initial interest and then, with great suggestions, nudged me through all the details that could be taken care of in advance of the test drive.

john kelley

28 de ene. de 2016

they destroyed my car i wouldnt let them near my car if i was you

WayneR

13 de ene. de 2016

Overtime I have bought 5 vehicles from Chris. He knows his product very well. There is never a question left unanswered. All his ratings in customer service and buying process are excellent.

Kristina

8 de ene. de 2016

I was told it would take 45 for my service. I was in and out in 25 minutes. My service advisor Rory advised me that i was all set for the winter!

Echo

18 de dic. de 2015

My boyfriend and i went into Charles Toyota on a recommendation from my uncle. Originally we had no intentions of purchasing a vehicle and were on a fact finding mission to see what we could and/or couldn't afford, being first time buyers with mediocre credit. Mike was patient with us and very mindful of our wants and needs in a vehicle since i am a traveling massage therapist and needed a particular set up for a vehicle. We ended up test driving and checking out a 2009 Toyota matrix with a hatch and a reasonable amount of storage space along with the storage convenience, we fell in love with it. Mike really took a caring hand in understanding our needs to find us the perfect car for the perfect price and i am comfortable with saying our vehicles in the future will definitely be purchased through him. Mike and Sean from the finance department got us in our new vehicle in a matter of hours and i would recommend anyone go see them, even if you're just looking, Mike will have a perfect match for you!

Dennis

15 de dic. de 2015

I had David Bernier as a salesman, he was great. He was able to answer all my questions and made buying very easy and stress free. I would recommend him to anyone.

charles toyota

13 de dic. de 2015

the people in charles toyota in Norwich were really nice and since I enter the work the harder to find me a nice car the wait was a little long but at end everything was positive thank you sincerely william vasquez

"Suzanne"

12 de dic. de 2015

We purchased a new car & traded our older one easily & efficiently at this dealership. Mike went out of his way to transfer items from the old to new car including our EZPass.

Tristin

12 de dic. de 2015

This is the 4th vehicle we have bought from this dealership! Great service! Willing to work with you to get the best possible deal and your dream car! Thanks so much!

Armando

12 de dic. de 2015

I have purchased two new vehicles from Charles Toyota and both times the experience has been flawless. My most recent purchase (2014) was with Jason Cooper. Jason did a great job answering our questions and ensuring our needs/wants were met. I will absolutely be returning to Charles Toyota the next time I need a vehicle.

My

12 de dic. de 2015

I have bought 5 cars from Jason. He has provided the very best service I have ever received. I would recommend him to anyone.

Tabor

11 de dic. de 2015

I purchased a used Toyota Tundra with so many bells and whistles that it's like a carnival ride everytime I turn the key! Jay Cooper was very knowledgeable with the vehicles that he matched up to what I was looking for and went out of his way to make sure that I got the best deal possible. He's no stranger to making sure that his customers leave completly satisfied with the feeling of satisfaction of money well spent! Hats off to the crew at Charles Toyota where customer service is a happy ending the 1st time, everytime! I would recomend them to anyone!

PKRPRO

11 de dic. de 2015

Jay Cooper was very helpful and found the exact car I wanted for my family.

Kristin Hawkins

11 de dic. de 2015

Jay Cooper did a great job finding me the exact car I wanted!!!

Bobbie Parenteau

11 de dic. de 2015

We have purchased 2 vehicles from Mike Collins. Mike is always very helpful, informative and a gentlemen. It was a pleasure working with Mike during and after the buying process. He certainly wants to make the customers happy. When we make our next purchase Mike will definitely be the person we go to. Charles Toyota is lucky to have such a great salesman.

Rich Powell

10 de dic. de 2015

I would like to say thanks to Sheldon Watrous for his help. I was looking for a used or new car for my daughter he was very helpful and knowledgeable. It s nice to actually have someone help that enjoys doing thieir job and not overly pushy. When my daughter graduates I will be back to look for her a car.

JoAnn Merolla Martin

9 de dic. de 2015

excellent experience working with our sales person Sheldon and Business manager Eric. Quick and easy

Donald Snell

9 de dic. de 2015

It was time to purchase a used vehicle and a trip to a dealership confronted me.I hadn't purchased a vehicle in years. I stopped by Charles Toyota to look at a 2011 Honda Ridgeline on a wet windy rainy night. I met Sheldon Watrous and we discussed my needs. I own a 19 foot proline boat and was wondering if the Honda Ridgeline could tow it. He Sheldon went over all the aspects of the vehicle and then took me me for a test drive in the pouring rain and continued to discuss the quality of a honda product. When we returned to the dealership I put a downpayment on the vehicle and have been happy ever since. Sheldon made me feel comfortable with my purchase and has followed up to ensure I have been completely satisfied. Sheldon has a great knowledge when it comes to vehicles and manufacturers and is a true asset to Charles Toyota. Thanks for helping me purchase a vehicle that fits my needs Sheldon. I will recommend you to people that are looking to purchase a new or used vehicle in the future. Great Job!

Sheldon Watrous

8 de dic. de 2015

Everything here was excellent! Great customer service from Sheldon Watrous and everyone, Sheldon will be highly recommended to anyone I know looking for a dependable vehicle! Keep up the good work!

GA

8 de dic. de 2015

Jay cooper was my sales person when I bought my new Camry and he was great go see him when u need a new car

SE

8 de dic. de 2015

I went in last month to purchase a used car. I've been having a lot of trouble finding the right car for me especially with a lot of dealerships trying to constantly trying to sell me things I don't feel I need or want. However, there was a sales rep named Sheldon who was very personable and helped me through the excruciating process of finding a car. He listened to what I had to say and was patient with me through my inability to make decision. I didn't buy the car that day but when I came back later that week he remembered who I was and I closed a deal on the car I've been looking for! I couldn't have done it without this young mans help.

Mk

8 de dic. de 2015

This dealer has lots of choices, everyone was friendly and not pushy. Sheldon was a great salesman, he really knew a lot about the cars and helped us narrow our choice down to the one we wanted- great experience.

Jetsfan

8 de dic. de 2015

Great experience at Charles Toyota! Will, our sales associate, listened to our needs and respected what we were looking for without any sales push. Overall it was a great experience--highly recommended!

Jjean

7 de dic. de 2015

Bought two cars and we were very pleased with the customer service.

CB

7 de dic. de 2015

I've been coming to Charles Toyota to have my vehicle serviced since I moved back to the area 5 years ago. Recently, I brought my 2005 Sienna in for service, but was interested in upgrading my vehicle. I began working with Mike Collins and within an hour, I had selected a Certified Pre-Owned 2014 Sienna. He was sincere, understood my needs and was not pushy at all. I can honestly say that working with Mike was one of the most painless car buying experiences that I've ever had, and I highly recommend Charles Toyota. Be sure to ask for Mike Collins!

Sport938

4 de dic. de 2015

This was my first dealer experience and it was wonderful. Landon, Sean and Dan were awesome and made the experience both easy and memorable. I highly recommend Charles Toyota!

Justin

4 de dic. de 2015

Sheldon Watrous is the man to see! He was the first and only person I needed to work with! He approached with a bright smile on his face and made me feel comfortable. He walked me through everything with purchasing a used vehicle. Highly recommended and will definitely purchase another car from him. Thanks again Sheldon!

Mike

4 de dic. de 2015

Purchasing a car from Sheldon Watrous was fantastic and enjoyable experience. Will definitely be buying my next car through him!

Bill

4 de dic. de 2015

A great experience again. This is the third vehicle purchased here from Chris. My son and daughter in law are also purchasing new vehicles

Sheila & Rafael

4 de dic. de 2015

We recently bought a new Toyota 4Runner from Charles Toyota. We had such a wonderful experience from the moment we walked in to the moment we left. Dave Bernier, our salesman, is a fine young salesman who gave us perfect service all day. We told him what we were looking for and he quickly produced a new 4Runner in our price range. We took it on a test ride and we knew we would purchase it. Dave got the floor manager, Keith, who was an absolute gentleman, to address the pricing. We came to an agreeable price very quickly and bought our new 4Runner. We then spoke to Sean to address the insurances and finance. Sean was a wizard. Dave saw to it that we drove home in our new 4Runner that day. We also traded in our Highlander for which we got top dollar, thanx to Keith. Dave thank you for driving to our house with us that day. i know it was getting late. Amir, thank you for listening to my story of woe with the previous dealer. You are all gentlemen and a great team.....one hundred thousand thank you's Sheila & Rafael

Matthew V

4 de dic. de 2015

Mike Collins was great we had been to several different dealer in both RI and Conn and choose Charles. We knew what we wanted but Mike made it easy, took the car home that day. My son has the car at school and I feel very confortable that he is driving a new car that is safe and dependable vrs diving a used car. Awesome job

joe

4 de dic. de 2015

Toyota expericience was excellent,and jay cooper was outstanding sales person.will be buying my next car from jay cooper.

Juan

4 de dic. de 2015

I went to buy a brand new car and my experience with jay cooper was amazing.

ReneP.

3 de dic. de 2015

I bought my Rav4 from Sheldon its the best car i ever had.

Forever Toyota owner from Norwich

2 de dic. de 2015

After much research..........ended up in the capable hands of Jason Cooper! Professional, prompt and he made it happen. Love the new Prius C after many years of loving my old Prius. Gotta love the gas mileage these cars get! The new one actually does get even better mpg than the old. Hard to believe, but true. Happy happy happy

Gerald Bellerive

2 de dic. de 2015

Jay Cooper was very helpful ! I am very pleased with the service and with my toyota tacoma that he sold me . Sincerely , Gerald Bellerive

KLP

2 de dic. de 2015

I had a great experience buying a car from Jay Cooper. He made the process fast and easy, he did all the work for me all I had to do was sign the papers.

MR. J

1 de dic. de 2015

My experience thus far with Charles toyota has been great! With great service from Mike Collins and the team I was able to finance my first car. These guys really care and made the process very easy for me. Thank you for all the help and putting me in the car Ive always wanted. To the rest of the team, keep up the good work.

Jennifer Cady

1 de dic. de 2015

I recently purchased a car from Jay Cooper at Charles Toyota in Norwich and had an excellent experience! He was extremely helpful throughout the process and made sure that I had everything I needed. It was the smoothest car buying experience I have ever had. I would definitely recommend going to Jay for your next car purchase!

Alicia Mercedes

1 de dic. de 2015

Best car buying experience ever! Great deal on an amazing car plus the buying process was quick and easy.

camrylover

29 de nov. de 2015

I just want to say how good jay cooper was to me when I was buying a car with not so good credit,he got me approved on the car I wanted and at a payment that I could afford. I recommend everyone to go see jay cooper at Charles Toyota keep up the great service thanks again

Nancy Nickollof

28 de nov. de 2015

I really enjoyed my purchasing experience here at Charles Toyota. I was greeted as I entered the showroom and introduced to a sales rep. Wilfredo Rodriguez was very courteous, asking me what I was looking for and explaining all the high tech electronics in the vehicle. I never was pressured, That was really nice as I entered late on a Saturday afternoon. Everything from insurance to financing and registration was handled in a timely manner. I also had my 18 year old son and they treated him with respect and answered all of his questions as well. I highly recommend purchasing a vehicle here. Toyota's speak for themselves in quality and performance, the courtesy and respect and feeling of well being were incomparable . It was very stress free.

J Gomez

28 de nov. de 2015

I called the dealership to inquire about a pre owned Rav 4. Spoke with the internet sales manager Amir Sabet. He told me the car I wanted was sold earlier that day, but had a similar one that was still available and could work with me on the price. I ended up buying the same car but a year newer with less miles for the same price. Amir was very friendly and I could not have asked for better treatment.

Sam O.

28 de nov. de 2015

The people down at Charles are great; great service, and great pricing on their cars. I was able to find the car that best fit my family's needs and finances, with no pressure from our sales representative. I highly recommend Charles, I know my future purchases will also be done there.

Donna Y

27 de nov. de 2015

I went to Charles Toyota in Norwich to buy a truck. That is what I wanted. I met with Sheldon Watrous and he did an awesome job of getting me what I wanted. Within a week I was driving out of the parking lot in my new (used) pickup truck. Thanks to Sheldon. He gave me a tour of the facilities and I was amazed at how clean it is kept. And all the sales people are so friendly. I am very happy with my purchase and tell all my friends to see Sheldon at Charles Toyota. They won't be sorry!

Sweetj8213

26 de nov. de 2015

Jay Cooper is the best. He helped me get the car i wanted even though my credit wasn't so great. I would recommend him to everyone!!!!

Jay

26 de nov. de 2015

I just purchased a car yesterday. Mike Collins was a big help in the entire process. He was honest, patient and forthcoming.

leroy garcia

25 de nov. de 2015

Getting my first car at Charles Toyota was great experience for me. Wilfredo Rodriguez took his time with everything an was very patient while i was getting approved. I was able to do what i needed to do throughout my day while he took care of everything for me. He gave me all the information i needed and answered every question i had without hesitation. If he didn't have an answer he would get me an answer from one of his leads an always got back to me which was something i greatly appreciated. Something i also really liked seeing at Charles Toyota was when Will would be waiting for my information he would also try to get something else out of the way. He was focused an always trying to get everything done but kept me comfortable and at the same time. Overall i had a great experience at Charles Toyota.

Mother of 3 and FJ lover.

25 de nov. de 2015

I bought a Toyota FJ Cruiser from this dealership. I have never owned a Toyota and was very pleased with the quality and quantity that this dealership provided. I had the pleasure of working with Jay Cooper during this experience. He was incredibly professional and attentive to my needs and wants when deciding on a vehicle. During the process Jay was very helpful and friendly. He also expedited the paperwork and buying the truck was easy. I am grateful to Jay and this dealership for finding my dream truck.

JC Recycle

25 de nov. de 2015

I enjoyed the process of purchasing a vehicle at Charles Toyota with Mr. Jason Cooper

Melissa

24 de nov. de 2015

I definitely recommend everyone to see Jay Cooper, he made my car buying experience an excellent one. I couldn't have been happier!!

Steve D

24 de nov. de 2015

I've purchased two vehicles from Charles Toyota in Norwich. Both times my salesman was Jay Cooper and my experience was fantastic. Polite, pleasant and got me the best deal possible. I would definitely recommend Jay at Charles Toyota when looking for a new or used vehicle. Steve

Nicole

24 de nov. de 2015

I've been shopping around for a while for a car when a friend of mine recommended Charles Toyota. I had went there and spoke with Amir, who was a pleasure to work with. It was a great experience in which I didn't feel pressured to make a decision on spot (which is a rare occurrence now a days). I would recommend them to any one I know. Thank you guys so much!

Q. J

24 de nov. de 2015

I love my Toyota Tacoma. The internet sales manager Amir Sabet did pretty much everything for me over the phone. I live 2 hours away in Massachusetts and he had all the paper work and the truck ready for me when I arrived. It is really worth driving their to see him and the rest of the team at Charles Toyota

TacomaGuy2015

24 de nov. de 2015

I submitted an inquiry online and received a call back immediately from the Internet manager, Amir Sabet. He knew immediately what they had in there inventory and was very informative and polite , no pressure at all.

Nicole

23 de nov. de 2015

Nice salesman, great buying experience overall. Got a used rav 4 in the color I wanted and drives like a beauty :)

Josh V.

23 de nov. de 2015

I met with Sheldon after meeting with numerous dealerships. This experience was by far the best, the customer service was great and he met my needs as a customer. For 5 star service see Sheldon in Norwich today!! -Josh V.

ABeez

21 de nov. de 2015

Just recently purchased my new ride from Charles Toyota. Amir Sabet helped to get me in the car that was perfect for me! This is now "MY" dealership:)

Liz Jayne

21 de nov. de 2015

I dealt with Amir the Internet Sales Manager at Charles Toyota. He was phenomenal and got me a great deal! I absolutely love my new Camry. I went yesterday for my first free service and was very pleased with everything. I definitely would recommend Charles Toyota and actually have to many of my friends and family.

JohnThomas

21 de nov. de 2015

I came in to buy a Toyota Rav4. and thought it would be like every other time I've bought a car. This time it was completely Different The Sales Staff was great i Dealt with Sheldon. He was professional and answered all of our questions and concerns with out being pushy. my big concern was if the Rav4 was going to be to big for me seeing how I normally only used to drive Coupes and other small cars, but life brings changes and i needed a bigger Vehicle with out being to big. Sheldon let me take the Rav4 out for the afternoon to go run errands and see how it would fit in my life, and i got to say that it was the perfect car. this dealership made it so easy and has changed my view on what its like to buy a car. If you're in the market for a Toyota go see Sheldon!

Karen nurse

21 de nov. de 2015

The salesman Will Rodriques was informative able to answer any questions I had for him. He spent an entire day test driving several cars until we were able to find the best car for me.

Robert Scialabba

21 de nov. de 2015

Bought new truck --Tacoma from Mike Collins. He was extremely knowledgeable about the vehicle. He was very friendly and helpful throughout the entire process, and continues to check on how I am doing with the truck. He definitely backs his product. I have in fact recommended him to my friends who are looking for new vehicles.

Thomas c

21 de nov. de 2015

mike was very polite and helpfull in finding what i needed . Charles toytota make buying a truck more pleasant then i have had in the past . Very happy with the service.

JWG

20 de nov. de 2015

Mike Collins helped me through the purchase process. Got the deal done quickly. I walked in, did the deal, and I was out the door in under 1.5 hrs. Mike also expedited the repair process for a warranty recall. It was worth the long drive down to Norwich. Satisfied Customer

leah customer

20 de nov. de 2015

Mike Collins, the salesperson, was friendly, knowledgable and very supportive. I really love my car.

Hope

11 de nov. de 2015

My husband and I worked with Mike Collins this summer to purchase a truck. It was a great experience and we are very happy with our purchase. We are looking forward to continuing to work with them over the years as they take care of our Tundra.

Al

4 de may. de 2015

Purchased a 2013 tundra on 4/25. Shopped around and priced several trucks and talked with several dealerships. The staff at Charles Toyota found me the right truck at a great price. the buying experience was wonderful , no pressure up front pricing and very nice people to talk with who took care of all my concerns. I DEALT with Tommy, Eian and John. If every dealership treated customers like they treated me it be a much easier buying exp. Thanks again guys for a great truck . Al

DFrenier

18 de dic. de 2014

Harold Winslow helped my son buy his first car. As a parent of a college student, we had a limited budget and he was still able to help us. We would highly recommend anyone looking to buy a car go to Charles Toyota. Everyone was very friendly and was able to answer any questions that we had. Thanks Harold Winslow and your whole team - my son had a positive experience buying his first car!!

bfrechette1129

11 de dic. de 2014

The staff at Charles Toyota was a pleasure to work with after we needed to replace my wife's Lexus following an accident. We originally were looking at higher mileage, used 4runners, and test drove a Rav4 as well, but ended up purchasing a certified pre-owned Highlander that will fit our growing family. We are very happy with it, especially the warranty that came with it being certified. Ray was not pushy at all, answering all of my wife's questions, and being extremely knowledgable about all of the vehicles we looked at, which is something that I greatly appreciate - too many salesmen these days care nothing about the cars they sell and all about the financing. The sales staff was extremely friendly and helpful throughout our two week search, and gave us a great deal that I didn't even have to haggle on price. Tommy was super helpful, even going so far as to check out what other dealers had to find exactly what we wanted. In the end, we went with the first Highlander we drove, and my wife loves it. Sean was very friendly and professional and explained everything about the financials and answered all of our questions. After the sale, we noticed a small problem - the driver's visor wouldnt fully flip up; Tommy told us he had already ordered a new one for us and it will be replaced at no charge. Ray even paired my wife's phone with the Highlander's bluetooth for her before we left. I have had some pretty bad customer service from other dealers in the past (both shady, used car dealers and even other Toyota dealers - I'm looking at you, Middletown Toyota for not fixing the backup mirrors on my Lexus GS less than a week after purchasing it and for not replacing my Tundra's water pump barely 100 miles over the powertrain warranty), but the level of customer service, honest and knowledgable salesmen, and ease of making a decision is the reason we expect to keep coming back to Charles Toyota for for years.

bfrechette1129

11 de dic. de 2014

The staff at Charles Toyota was a pleasure to work with after we needed to replace my wife's Lexus following an accident. We originally were looking at higher mileage, used 4runners, and test drove a Rav4 as well, but ended up purchasing a certified pre-owned Highlander that will fit our growing family. We are very happy with it, especially the warranty that came with it being certified. Ray was not pushy at all, answering all of my wife's questions, and being extremely knowledgable about all of the vehicles we looked at, which is something that I greatly appreciate - too many salesmen these days care nothing about the cars they sell and all about the financing. The sales staff was extremely friendly and helpful throughout our two week search, and gave us a great deal that I didn't even have to haggle on price. Tommy was super helpful, even going so far as to check out what other dealers had to find exactly what we wanted. In the end, we went with the first Highlander we drove, and my wife loves it. Sean was very friendly and professional and explained everything about the financials and answered all of our questions. After the sale, we noticed a small problem - the driver's visor wouldnt fully flip up; Tommy told us he had already ordered a new one for us and it will be replaced at no charge. Ray even paired my wife's phone with the Highlander's bluetooth for her before we left.I have had some pretty bad customer service from other dealers in the past (both shady, used car dealers and even other Toyota dealers - I'm looking at you, Middletown Toyota for not fixing the backup mirrors on my Lexus GS less than a week after purchasing it and for not replacing my Tundra's water pump barely 100 miles over the powertrain warranty), but the level of customer service, honest and knowledgable salesmen, and ease of making a decision is the reason we expect to keep coming back to Charles Toyota for for years.

Joyce Barrios

2 de oct. de 2014

I have bought 4 vehicles from here I wouldn't go anywhere else the staff is great not pushy at all I feel very comfortable here. I get my car serviced here also including oil changes staff is great can't say Enough about this dealership awesome place.

kingdd627

2 de sep. de 2014

On September 2nd 2014 I visited Charles Toyota of Norwich CT to pick up a refund check (which took me 1-1/2 months to get due to issues with Toyota Financial). As I walked into the dealership I was stunned to find out that not a single salesman, or anyone for that matter, asked me if I needed anything. I wasnt dressed like a hobo or anything. Anyway, after finding the person I needed to find and going to the ATM I pulled out the check only to realize that it was made out to the wrong person. I took it back and calmly explained that I couldnt cash it because it wasnt made out to me. The lady who wrote the check apologized and I told her it was no problem, accidents happen. Shortly after this, Harold Winslow (General Manager) comes in and his first words to me are have you been in here yelling at my staff. I said no and that wed been having a pleasant conversation. His staff even backed me up and said that I had been very polite. He had a few more things to say about how he didnt need people harassing his staff and other stuff. At no point in time did he even remotely attempt to apologize for accusing me repeatedly even after his staff backed me up. After a few minutes I got my check and headed out the door. On the way out something finally asked me if they could help me, I explained to him what had just happened. He told me that Harold Winslow is a senile old man and tried to apologize on his behalf. The bottom line is this, I had a decent experience when I bought my car but after they got my money it seemed that they no longer cared about me. Most phone calls lacked critical information and most face to face interactions lacked even the remote kind of pleasantries would give a strange that holds the door for you. Im not asking for much. Ive spent a lot of money there and had the potential to spend more but I will take my business elsewhere in the future. I am encouraging all my friends to do the same. Additionally, I will be contacting Mr. Winslow personally to tell him how I feel about this but I cannot stress this enough, DO NOT GO TO CHARLES TOYOTA IN NORWICH CT!!!

jon

15 de jul. de 2014

Used truck broke down right away, manager would not return my phone calls. Don't buy a thing from these guys, this is no way to do business. Delivered the truck unwashed and without gas. Truck overheated and needed a new radiator and water pump, thank god I bought the extended warranty which Hartford Toyota honored. Truck still needs a water pump but that is not gonna happen. Just waiting for the next thing to break on the truck, nightmare. Buy your vehicle somewhere else, do yourself a favor.

jessleo28

3 de jul. de 2014

Walked in ready to purchase a 2011 Corolla cash that week. I came in my work clothes so I could make it before dealership closed. I guess because my attire was messy, having come directly from work, I got no greeting; in fact many salespeople walked past like I wasn't there. The dealer that I did finally deal with started with a price much higher than the car's listing. After that he continued to push financing on me when I made it clear I wanted to pay cash. He never made eye contact me, and made me feel like he had something better to do. Used this dealership years ago; will not again. Got a great 2012 Honda Civic from Cardinal where they were warm and courteous.

Happy Customer

14 de may. de 2014

I recently purchased a 2011 RAV 4 from Charles Toyota (Jason Cooper was my sales person). I have never had such a pleasant experience purchasing a car. Jason was informative, polite, not high pressured at all and was able to walk me through the buying process with ease. My vehicle needed one minor repair and that was done quickly and professionally. Sean Wells helped with the financing process and again I was treated with respect and made to feel like I was a valued customer. I would certainly recommend Charles Toyota to anyone looking for excellent pricing and service while buying a car.

John

26 de ene. de 2014

My wife and I just bought a car from Mike Collins at Charles Toyota and our experience was just wonderful, he was a very comfortable and welcoming salesman with no pressure not like Boch Toyota who felt like a factory and had zero concern for the customer experience. Charles Toyota had the best price on the same vehicle and we went to 6 Toyota dealers in MA, RI. This is the best Toyota Dealership in New England by far, smaller is definitely better because they value each customer, the big dealerships are a huge mistake and I will not visit these dealerships again. This is a honest review and I have never been to or even known of Charles Toyota until this purchase.

Satisfied shopper

9 de nov. de 2013

I recently purchased a used vehicle from Charles Toyota and it was the best car buying experience I have ever had. The sales staff truely seemed concerned that I was totaly satisfied before my purchase. Art and Keith (sales) were especially helpful throughout the entire process and the Recon/Detail staff really knocked themselves out getting my vehicle ready for delivery.Shop the rest, deal with the best!

Bruce G.

8 de nov. de 2013

I recently purchased a used vehicle from Charles Toyota in Norwich and it was the easiest car buying experience I've ever had. The staff was a group of friendly no pressure individuals that truely seemed concerned with me being satisfied before making my purchase. Art Bruce and Keith Burrows (sales) were especially helpful throughout the entire process and the Recon/Detail staff really knocked themselves out getting my vehicle ready for delivery. Shop the rest, deal with the best !

jymundis

26 de oct. de 2013

I spent a whole day checking out five different dealerships some very good,some not. What I found with Jason Cooper was, there was no hard sale. He simplely let the car speak for itself. I knew what I wanted and the price was right. Jason was very easy to work with and he made my buying experience very enjoyable.

Dick "appleman"

25 de oct. de 2013

My experiences with Charles Toyota from the time We purchased our RAV-4 have all been very favorable. My latest was on a recall. I had no means of transportation going from dealer to home and return. The service personell was quick to provide that service.Two different van drivers were given the assignment with the same professionlism as the service people. Thanx for the pleasant experiences

Ra Ra's Ice Cream Parlor (Curt Havens)

25 de oct. de 2013

The service I received from Charles was the best,From Tommy all the way down to the Service /Paint dept. They all way make you feel comfortable in your Toyota buying experience.

Diane

10 de oct. de 2013

I purchased my vehicle 5 years ago and I have always received great service every time. The Service Staff are knowledgeable, friendly and professional. The service hours make it very easy to get an appointment when it is convenient for me.

vinnie

6 de oct. de 2013

I have got to say that Charles Toyota service is well beyond excellent. I had just had my 2000 tundra serviced. as usual, Ritchie came through.he found all vibration's and shakes in my tundra. and then he erraticated them.now my truck is once again a pleasure to drive. so if there is a problem with your Toyota, just see Rorey at the service desk. he will point you in the right direction. also I would like to add, I have dealt with dealership parts departments in the past. but Charles parts guy's really bend over backwards to get you that part. and they keep parts at a reasonable rate. Sincereley, Vinnie kopp

Computelin

1 de oct. de 2013

I just bought the new Blue Crush Metallic 2014 Corolla. It is a fantastic car and I had a wonderful experience at Charles. Bryan was great at helping me out and helping me make the right decisions. Mike did an excellent job when I brought my car back for the undercoating. He made sure I knew everything about the car and filled my tank with gas. I can't say enough nice things about this dealership. This is my third car from them.

boxer1

1 de oct. de 2013

Charles has always done an excellent job when servicing my car...they have always been prompt when it comes to working on the car(s) whenthey said they would, and have delivered the car(s) on time. I haven't had any problems whatsoever with the service, and the people in the service department are friendly and reliable when it comes to doing what they say. Would definitely recommend someone to use Charles Toyota to both purchase and service their car.

fishjj

28 de sep. de 2013

Chris Lillibridge was a great salesman. He had previously sold us vehicles, so he knew what we would be looking for as far as type of vehicle. The car we purchased was above and beyond what we originally were looking at buying, but I'm very satisfied with the car.

Dawn Noyce

28 de sep. de 2013

I have been coming here for 7 years and everything has been great. I like knowing my car is fixed RIGHT the first time and its the right parts for my vehicle. The staff is great. Forrest and Rory do a great job and everyone is courteous, even when theyre super busy. I would recommend highly. I will also buy here again when the time comes.

Scotty & Millie Martin

18 de sep. de 2013

Your personel were very helpful and professional,the service was fast and I am happy with what was done.

Karen&Ed

16 de sep. de 2013

This is are third new Camry purchased from Charles Toyota. We have always had excellent service from their sales personal. Our sales person this time was Art Bruce. He did an excellent job explaining all the details of are new Camry. We also want to mention the sales Manager C.J. who was very helpful .

Faith D.

7 de sep. de 2013

I purchased this economical little car back in 07 after having a car totaled by a local taxi. I have never regretted this decision. The service department has lived up to its reputation, and the car is a dependable source of local [primarily New England] transportation, no matter what the weather. My telephone queries are always answered courteously and the Service Department keeps me apprised on what is needed for each of my visits.

tundram&m

26 de ago. de 2013

Dear Charles Toyota, Thank You, for the excellent experience my husband and I had with purchasing our new truck. From the test drive to the final purchase, every individual we encountered was professional, informative and happy to be selling a Toyota.

bobber514

21 de ago. de 2013

They made a mistake but were very professional about it and did everything in their power to make it right, the president of the company called me personally to apologize and make it right.

Larekin

18 de ago. de 2013

I did not buy my 2008 Toyota from this dealership, because the sales personnel seemed disinterested in securing the make and model that I choose. I was dissatisfied with the service of the dealer that I bought my car from, and relegated the upkeep of my car to Charles Toyota. While the quality of your work is excellent, I feel that I am constantly pressured to authorize unneeded repairs, and on every one of my repair invoices, I am required to certify the price of a repair estimate which was either wrong or not offered. Every time I come in for service, I feel that I am in an adversarial relationship with this dealership, and this should not be the case if you are trying to attract "customers for life"

DON & PAT BLAKE

16 de ago. de 2013

THE PEOPLE AT CHARLES TOYOTA ARE REALLY GREAT, EXCELLENT SERVICE. WOULD NEVER BUY A NEW CAR ANY PLACE ELSE BUT CHARLES TOYOTA.

CTH

12 de ago. de 2013

The dealership continues to prove good service on my Camry Hybrid. I have no difficulty getting an appointment. The service technicians are always pleasant. The customer waiting area is adequate. I have only had oil changes along with a tire rotation done so far and each time it takes almost exactly one hour.

ToyotaTacomaOwner

10 de ago. de 2013

I needed a part for my Toyota Tacoma and the parts department had it there the next day. When I asked Service when it could be installed they fitted me in the next day. Thank you both for service well done!

Cat Fed

3 de ago. de 2013

I bought a used RAV-4 last summer. When I test drove the car, the AC did not work so I wasn't going to buy it. It was stated they would fix the AC as part of the deal. The first time they recharged the AC. When I picked up my car from them initially after the repair, I sat in the parking lot waiting for the AC to come on, it didn't. They took the car back, this time kept it for over a week. I was told by he manager that the entire AC was being replaced and he stated repeatedly that they had he car so long because they had ordered new parts, (condenser, compressor). The AC stops working when I try to use the AC this summer. Reiko my salesperson calls to see how the car is running after a year. My husband states that the AC is not functioning and he responds, "oh that's too bad." He didn't even discuss bringing it, let us check it out... nothing. I brought it to another Toyota dealer and they diagnose the issue as a bad compressor. They showed me the service log from when Charles had it. They had for over a week and they did not list any service performed for that time. It just shows a listing of my complaint and a question mark where the service performed should have been listed. As far as I am concerned they were blatantly dishonest with me and their service department made my AC work long enough to get me out of heir hair.

Skeet S.

30 de jul. de 2013

I've had several trips to Charles' service department for various needs. Every experience has been great-from the guys at the desk, to the courtesy driver, all very pleasant and helpful. Good guys...

AnnMarie

16 de jul. de 2013

Love this dealer, I brought a RAV4 in 2012 and it was the best experience buying a new car I have ever had.

JamieP

16 de jul. de 2013

I went in to buy a used car. Keith and everyone there were very friendly and made buying my car an exciting and enjoyable experience. There is no other car dealership like this one. They work with you to make your dream come true with no pressure. Everyone should come here. :)

Another satisfied Charles

14 de jul. de 2013

We have purchased two new Toyotas from Charles Toyota, and every aspect of the experience was positive. Both times, the dealers involved were helpful, extremely well informed about the products, and worked hard to get us the vehicle we wanted. Having purchased numerous cars over the years, I can with all honesty say that these two experiences were far and away the best! I might also add that our experiences with the service department have also been excellent!

EsterL

12 de jul. de 2013

I work near the Charles Toyota Dealership and have driven by daily. I decided to stop in and have my car serviced and purchase tires. I was greeted by the service techincians who were very accomodating and polite. They answered all my questions and the service was performed quickly and best of all below the estimated charge! I was brought to my job with their courtesy vehicle and was offered a ride back to the dealership when the vehicle was completed. I will definately bring my vechile back for service to Charles Toyota ! It was a great experience and would recommend them to anyone for service. The customer service staff was also very professional and friendly when it was time to pay for the service. The entire team made you feel like you were welcome and like family. Thanks for everything, I will definately be seeing you again.

Andrew J.

11 de jul. de 2013

I have been taking my 2012 corolla to Ma. for regular maintenance and was very impressed with the 180 turnaround experience of going to this dealership. No long waits, eager and friendly staff, helpful mechanics and Honesty in the service dept. which is rare.

Cheryl H.

15 de jun. de 2013

I took my 2013 Toyota in for the first servicing yesterday shortly before my appointment time. The car was taken right in and I was done in less than an hour. Service people were friendly and the coffee was fresh. An excellent experience.

Jen

12 de jun. de 2013

First and foremost, let me begin by saying how great my dealer TJ Cassell was! I recently visited this facility with no expectations. Being a single parent I was a little skeptical and nervous about purchasing a vehicle and the whole process behind it. Lets face it, my credit could be better, and in today's economy who doesn't want a great deal. TJ eased my nerves and made the whole process smooth and painless. He was very helpful, understanding, honest and worked with me through the entire purchase. Customer service like this is hard to come by these days. Not only did I make out with a car that I absolutely LOVE, I also made out with a great deal and for that I am grateful. I left the dealership feeling completely satisfied and like a huge weight had been lifted off my shoulders. I absolutely recommend Charles Toyota to anyone looking to purchase a vehicle and if your looking for a great salesman see TJ. You won't be disappointed!

potus

7 de jun. de 2013

The service dept. is excellent and the sales process was very good. A couple of minor issues, but nothing earthshattering. Overall, very good experience. Great

biggie

29 de may. de 2013

I have visited this facility on a number of occasions, and the work on my car has always been done quickly and efficiently. I have never had a follow-up problem, as the work is done correctly the first time. The service people have given me fair and honest assessments of the work necessary, and if anything was ever changed I was told about it immediately. There is no reason whatsoever I have for switching to another dealership based on the service I receive at this one...

ronbev491

25 de abr. de 2013

Everyone we meet at Charles Toyota was friendly, interested in helping us find the right car and did everything to make the deal work for us. Would recommend anyone looking for a good person to buy a car from to see Mike.

Rick9804

19 de abr. de 2013

Great deal, great service, great car,A+ to this dealership, would recommend to others, visit Mike if you're looking for a new ride, solid.

emily32

17 de abr. de 2013

Chris came highly recommended, as did the whole dealership. I can honestly say that I've never had a better experience than at Charles Toyota. Chris was phenomenal to work with and Scott in finance made the nerve-wracking parts of buying a car amusing and easy. Chris treats his customers like family which is why my boyfriend and his family keep coming back to him. I only wish that I lived closer so my car could always be serviced there too. Go to Charles Toyota, you will not be disappointed.

mizkath

16 de abr. de 2013

This was a totally good experience for me. Mike Collins certainly knew his product. After test driving several other brands of vehicles where the salespeople had very little knowledge of their cars, this was a positive change. I was able to purchase a new car - my first - with the assurance that I knew what I was buying. I was comfortable driving the car off the lot knowing what all the controls were and how to use them. Mike spent a lot of time with me going through the car. I also felt very comfortable knowing what my options were for financing my vehicle.

Mari69

14 de abr. de 2013

I was very pleased with the service from Mike Collins. He was kind, patient and assisted me get the truck of my dreams. I rate him a 5 in the overall experience. If by any chance someone I know is looking to purchase a vehicle I would highly recommend Mike. Thank you!Kind regards,Maria C Alvarez

gerririck

5 de abr. de 2013

My husband and I decided to go out car shopping and we found exactly what we were looking for at Charles Toyota. Mike Collins was outstanding to do business with and made us feel at ease while we were looking for our new car. I would recommend Mike to anyone looking at making a purchase. We are very happy about our experience!

Dianna Savoie

1 de abr. de 2013

We have purchased cars from Charles in the past and as usual the experience was very good. The people are very helpful in finding us the color and options that we wanted in our new Sienna. Our sales person, Michael Collins, was very informative about the Sienna and the leasing options that was best for us. I will continue to purchase new cars from Charles Toyota in the future and have recommended that dealership to my friends.

jdupre409

19 de mar. de 2013

Mike Collins and all the employee's at Charles Toyota were a pleasure to work with. Mike was very knowledgeable and was great at helping us pick the truck that fit us best. We will definetly recommend Charles Toyota.

Bebes2512

14 de mar. de 2013

Charles Toyota was extremely professional and would definitely do business with them again. Highly recommended for anyone who wants top notch service! TJ was fantastic and does an excellent job as a salesman. :)

Junep627

12 de mar. de 2013

I just purchased a 2013 toyota corolla, and I love it I got out of my car and Mike was there that fast,he couldn't of been more polite and helpful, he said to me you like this car come on in and we will make it happen, and guess what that's just what he did...I got which I thought was the best deal for me,didn't have to do any pushing it was that easy, Thank you Charles Toyota and Mike Collins for my brand new car, I Love it alot, I would recommend you in a heart beat, Thanks again!

gc1697

25 de feb. de 2013

I had been looking for quite some time for a used Mini Cooper. I found this used Mini on cars.com. From the moment I arrived at Charles Toyota in Norwich, I was greeted by my salesman, Mike Collins. Mike took me inside and sat me down with John Pearson who was the internet manager who took all my information down. Mike Collins went to put a set of plates on the vehicle and let me take the MINI on a test drive. He had me test drive it on unstable roads and then on the highway so I could experience all types of driving. I never once was pressured into buying the car. I advised Mike I wanted to think about it overnight as I don't make purchases on the spot. I returned a few days later and Mike came up with a deal I could not pass up. The car was a surprised purchase for my wife and when I brought her to see the car, Mike had a big red bow placed on the grill ! I would highly recommend Charles Toyota to friends and family. Not often you come out of a purchase feeling this good. Way to go Charles Toyota ! Hope to do business with you in the future.

lmcd1983

7 de feb. de 2013

I had a great experience with the purchase of my new car, the salesman went above and beyond the expectations to make sure I was satisfied in the car the I purchased. He was very helpful and kind as well during the process.

Chuck

19 de ene. de 2013

We visited Charles Toyota back on 1/15 to look at a 2010 Toyota Tacoma Prerunner. We loved the truck, and the price, although it was a little steep for our household budget, so we asked for time to think about it. In the meantime, at the suggestion of the salesperson, we put down a refundable $250 deposit. Although we were a little unhappy with our salesperson (young and a little too eager, at least for us, to close the deal as quickly as possible), we now understand why he was the way he was. A second trip to the dealership on 1/19 resulted in our getting to meet the General Manager of the place, Harold Winslow. If I thought that our salesperson was pushy initially, I now feel sorry for him because of the pressure that I am certain that he is under to sell, sell, sell. Harold was not about to take "no" for an answer, and got outright rude with my wife and me when it was obvious to him that "no" was our final answer. He offered us a fantastic deal on the truck, I won't argue that, but he would not accept our having decided that it would put too much strain on our household budget. The salesman tried to walk us out, pretty much saying "no hard feelings", but that apparently angered Harold, who stuck his head out the door to tell him "just let 'em go, you've spent enough time on them." Also, before we walked out, while Harold and two or three others inside tried to understand why the deal fell through, one of the guys (not Harold or our salesperson) literally yelled across the showroom floor, loud enough for any others in the place to hear, "Is this the guy with the bad credit that we got the great rate for?" Totally unprofessional crew. Finally, after we left, we realized that we might need to sign something to get our deposit back. We returned within 5 minutes after leaving, I went inside and inquired, and Harold told me that he didn't know if I would be getting my deposit back. He said that maybe we'll just keep that on account for the next time you come in to purchase a vehicle. Unbelievable! When I do get my deposit back . . . and believe me, I will . . . that will be the last interaction that I ever have with this place. If you come here to buy a car, you very well could be extremely pleased with the deal you get, because they are willing to deal, but don't even bother if there's the slightest possibility that you may not accept the deal you're offered. Best of luck to you!

The Beales

18 de ene. de 2013

Charles Toyota has a wonderful team! We did our research on the truck and different dealerships before arriving, we found Dealer Rater and were convinced by the very thorough reviews that we should try Charles Toyota - thank you raters, you were correct! Charles Toyota was an excellent dealer from which to purchase a new vehicle. On 12/29/12 we visited Charles Toyota. Reiko was our sales person. He was wonderfully cordial and friendly, greeting us quickly as we approached the door. We showed Reiko what we were looking for, told him what we were willing pay and what we expected to receive for our trade-in. Reiko checked over our details and conferred with Tommy on some details. Tommy then explained how they came to the number for our trade-in, that there were two vehicles available meeting our wants at one of their other dealerships and they would do their best to obtain one for us. We received a call the next day stating they were able to secure one of the trucks for us and to please come down the next day to complete the paperwork to finalize the sale. Although, Reiko was off that day, we were again cordially welcomed back by Dan and Tommy, they were genuinely happy to give us the news of being able to secure the truck for us. Dan assured us that his driver was on his way to the other dealership to pickup the truck within the next few days. We then were taken to Scott to do all of the final paperwork, he was very thorough in reviewing all of the paperwork and the extended warranty options. He made signing all of the paperwork simple with his outgoing and upbeat personality. Scott assured us that the mileage put on the vehicle to relocate it to Norwich would not count towards the warranty mileage. Upon our departure, Dan again approached us to reassure the truck would be on its way in a few days. We were thrilled to get a call sooner than we expected that the vehicle had arrived and it was being prepped for us to pickup later that afternoon. Reiko took us for a test drive before we did the final acceptance of the truck. It performed beautifully, Reiko went through the 4WD operation with us, went over the systems, and once we returned the multiple manuals that come with the vehicle. Overall it was a low stress process with the Reiko, Tommy, Dan, Scott and the other staff members who helped with other little details (I feel bad that I cannot remember his name - the other sales person who put the license plates on our truck-thank you). We look forward to having our truck serviced at Charles Toyota and expect to have the excellent service we received when we purchased our truck.

archtop

22 de dic. de 2012

Reiko and Dan were great to work with. It took me months to decide what Tacoma I wanted to purchase. The guys never gave up and kept in contact with me. The Tacoma I wanted was not on the lot and one couldn't be found at any other dealers. I didn't know this, but Dan ordered a Tacoma with the SR5 package,color,engine and transmission just like I wanted. I was pleasantly surprised to get a phone call from Reiko saying "my" truck had come in. I went in the very next day and drove home with a brand new 2013 Tacoma.

arvindkd

15 de dic. de 2012

Had great internet price and dealer followed thru on initial sale.John (Internet manager) was friendly and good to work with and Mike Collins at the dealership took the time on a late Sat evening (almost closing time)to wok thru the paper work and get us the correct price as promised.Was a little disappointed that the car was not detailed properly since we had been working for over a week but not a huge deal. Mike Collins personally had the car washed and helped us out.Overall a great experience.

CookToyota

9 de dic. de 2012

Would also like to mention LOU Caldrello, salesman who sold us our past vehicles. He goes over and beyond to satisfy his customers. As long as he is working at Charles Toyota, he is who I would contact first. Actually all of the sales personnel aim to please! Marlene CookNote: I love my 2012 Prius

ChrisRoth

8 de dic. de 2012

I took my 4-runner in for service they were fast, friendly and curtiousI didn't have an appointment although they took me in any way which was a pleasent surprise because other dealers expect everyone to have an appointment which is difficult for me to remember sometimes.It seems like everyone at the dealership is friendly and willing to help anyone out

Jay van den Berg

27 de nov. de 2012

I found TJ to be upfront and honest, he asked questions about what i was looking for and recommended a test drive, his selection of vehicle to drive was based on what i told him i was looking for. He answered my questions and concerns and worked to help me resolve my concerns.

fitz454

5 de nov. de 2012

Sales and Finance departments were great. Chris is a very nice salesperson that allows the quality Toyota products to shine. He doesn't turn off customers with a pushy presentation or deception. Chris and the quality Toyota product are the main reasons I went with Charles Toyota and are the bases for the high score categories.The low score in quality of work was solely due to the condition of the car after undercoating and I will probably take my car to another dealer for maintenance in the future (overspray on the sides of the car from undercoating that initially wasn't cleaned up until I identified it, dirt on the inside door handle and a stain on the brand new leather/suede front drivers seat from the body shop mechanic).

underboss33

3 de nov. de 2012

We recently purchased a Certifed used Car from Charles Toyota. We had the pleasure of Dealing with Art Bruce. Art is the exact opposite of what you expect from a salesman. Not once during our visit/test drive did he ever try to sell us the car. I never felt pressured. I even told him that I was going to take the weekend to discuss the car with my wife and I would get back to him on Monday. He just shook our hands and took us at our word. He didn't try to pull any sales tricks to try to make us buy the car that day or anything. On Monday I called him and we negotiated a fair price and again I did not feel uncomfortable during this process. Art remained professional throughout everything. He even drove the car down to my own mechanic for him to take a look at before we finalized the purchase. To me this was a huge deal because it meant that they had nothing to hide if they were willing to let an outside mechanic look at it. The gentleman who handled all of our financing and warranty information was extremely professional also, he never tried to sell us any extra warranties or services we didn't need. I only have one complaint and that is the website is very misleading. The car that I purchased showed up on the website as a certified vehicle. Only to find out that when you get there that in fact it had not been certified yet. The Sales Manage Dan tried to tell me that it would be an additional $550 to certify the car. I explained to Art that I felt that was a deceptive practice and he went to Tommy who is the General Sales Manager and they agreed to waive the fee. I still question the validity of the fee when the website clearly already had the vehicle as being certified. None the less Art helped us out with that as well. In the beginning I was not looking forward to doing business with a car dealership but in the end the over all experience was fine and I feel it is due to Art. He was professional the entire time he never pressured us and did everything he said he was going to do for us. I would reccomend this dealership and I would VERY STRONGLY reccomend asking for Art as your salesman if you want a smooth pressure free process.

Michael S. Reilly

25 de oct. de 2012

As a longtime customer of Charles Toyota (I and other family as well as friends have purchased vehicles from your dealership over the years)I continue to revisit your dealership as it is #1convenient,#2 backed by Toyota quality products and #3 as a person involved in the vehicle maintenance service business all my working career I understand how difficult it can be to be rated as excellent consistantly. The average consumer comes to you with expectations...often due to business demands it isn't alway possible to meet all of them but that being said I appreciate that your sales and service people try to strive towards a 100% satisfaction rating. Thanks again for your service and support. Sincerely. Michael S. Reilly

mdepasqu

25 de oct. de 2012

These Service Guys are awesome. They are courteous, knowledgable and honest. What else can you ask for. I have been dealing with Charles Toyaota since 2004 and own 2 toyotas.....it is because of the the service team!!!Mary

Eunice Palumbo

23 de oct. de 2012

Arthur Bruce was the gentleman that we dealt with, he was more than courteous, friendly, answered all questions we had and I could not have been happier with Art. He explained each and every feature of the car carefully before I actually drove out of the dealership. I would recommend Charles Toyota to anyone who is seeking either a new or used automobile and Mr. Bruce as their salesman they would not be disappointed.

cski

18 de oct. de 2012

Mike collins the salesman was incredible! He welcomed me at the door. He made sure I felt like the most important person in the room. Several other salesmen said hello and congraulated me on my purchase. Dan the new sales manager sat with me and went over numbers to make sure the deal happened and I was satisfied.Christian, the finance manager, went through several scenarios with me and made sure I understood every detail of the financing and worked numbers until i felt comfortable.This was a great experience and I would recommend these folks to my friends and family!

scnsty

16 de oct. de 2012

This is my second car from Ray at Charles Toyota.I got everything I wanted and more. Ray was very professional and helpful. I traded in my old Toyota and bought another. Even though i jus t claimed bankruptcy they were able to put me in newercar. Thanks RY

tomhenk

13 de oct. de 2012

Great experience. Chris and Dan made buying a truck easy. They were straight and to the point,no hidden costs. Great price and fast delivery. I will definitely buy from them again.

Becky16

10 de oct. de 2012

This was my first experience buying a new car from Charles Toyota and I will definitely be buying my next one there. Everyone was friendly and knowledgeable and made the whole process very easy for me. Even though they did not have the car I planned to purchase in their inventory, they quickly found it at another dealership and had it delivered a few days later. All of my questions and concerns were addressed. I could not be happier with my purchase and the service I received.

Kevin

9 de oct. de 2012

Went in to purchase a 60,000 Toyota sequoia. Bombarded before I could Evan get out of my car. The staff is very unprofessional. Sales guy laughed at my trade in. Shame on them because I took my money and went and purchased a new Lincoln navigator.

tkwasny

6 de oct. de 2012

In and out in 40 minutes for the 10K mile ToyotaCare. Everything was right on schedule and exactly as expected. They came and got me from the waiting room. I didn't have to go check up on them. Very clean and orderly for an auto service facility.

jackie james-quercia

4 de oct. de 2012

We purchased a 2012 Toyota Rav 4 several days ago. There was absolutely no pressure to buy a vechile from anyone at the dealership.I have purchased many cars in my lifetime and have never received such wonderful service, even from the salespersons not involved in my purchase. I would recommend this dealership any time. Thank you!

carol chatelle

30 de sep. de 2012

I am writing to let everyone know where to buy a car with a very knowledgeable and friendly sales staff they went above my expectations thank you tj cassell

melaniemalcoon

29 de sep. de 2012

Service was very good, very polite and accommodating personel. The chairs in the waiting room are not that comfortable and could use replacing. Otherwise, everything else was just fine.

bgdville

29 de sep. de 2012

The experience was very friendly and plesant. When I asked questions about some various specifics of several models I was interested in, I received confident and accurate answers. (I already knew some of the answers.) I felt very comfortable during the total purchase experience. This is my first experience purchasing a vehicle from Charles Toyota. I have purchased several new cars from other dealerships before. I usually buy a car planning a very long term relationship with the car/truck and the dealership. I felt sales representative Ray McLean and the general manager were very trustworthy and instilled confidence in me to make the purchase with them. If anyone reads this and is looking to buy a new vehicle, I would strongly reccomend you stop by and check them out. Baseed upon my experiences so far I would go back there and do it again. Hopefully other than routine planned maintenance it will be awhile befoe I am looking for another car, but when I do Chareles Toyota would likely be the first place I go to shop.

iwanna5x5

24 de sep. de 2012

I just purchased my second Prius from Charles Toyota. Mike Collins was my salesperson and he worked hard to make this sale. I told him when I walked in that I didn't "need" to buy a new car... but if the deal was a good one and met my criteria, I would. Mike worked his butt off. I didn't even want to drive the new car, I already knew I wanted it but he insisted. I told him he didn't have to go through all the "perks" with me that I would read the manual. Again, he insisted and went through the new Prius thoroughly. Needless to say, he earned what little commission he made on this sale. He told me he would rather lose money than have me walk out the door. I was so impressed with this salesman and he didn't know it, but I wouldn't buy a Toyota from any other dealer. They have taken care of me for 4 years with my last Prius and I loved that car so much, I almost cried when I left it. It felt like I was deceiving an old friend. The General Manager, Harold Winslow, also took the time to speak with me after the sale was complete and that was something he didn't have to do. My experience couldn't have been better. I walked in not even knowing if I wanted to buy and drove home with my new Prius! Mike Collins and Charles Toyota rock!!

Georgia ballard

18 de sep. de 2012

I would not take my car any where else!!! We have always been treated like family not matter who waits on us. I'm 83 and don't remember names well. sorry. We truely appreciate "CHARLES Toyota" and all who work there, ever since we found them!!!!

retired07

15 de sep. de 2012

My wife and I purchased two new vehicles from the gentleman above. A 2012 Camry SE and a 2012 Highlander Limited. They did an outstanding job of assisting us with this purchase. We were treated as family, not just customers. They went above and beyond to help us secure the purchase of our new vehicles, help with the financing and their friendliness throughout made us feel great.Rico took extra care and making sure all went smoothly with the transition of the sale. He helped us in doing all the extras to guarantee our satisfaction.Nick, well, can't say enough about him. He assisted us with options available for the financing and treated us with all the respect that he has for people.

jrice_90

13 de sep. de 2012

Went in for my 30K service on my Tacoma and to replace a fan on the passenger side(covered under warranty). The service went ok, didn't really feel very personalized. It felt more like they were just going through the motions. I used to go to a dealership back in Washington where they went over with me the service that was performed and any issues, they also washed and vacumed my truck after they were done, and they gave you a free drink from their cafe while you waited. Some nice perks, but now i realize that all dealerships aren't as awesome as this. Anyways, the service was ok. What really got me is that when the removed my glove compartment to replace the fan, they didn't put it back on correctly. When I went to put something back in the glove box the glove box fell off. It was fairly easy to put back on(the correct way). Stuff like this makes me wonder about the quality of their service. Did they actually check everything they were supposed to on my 30K service? Or did they just change the oil, swap out some filters, and rotate my tires, while running through the motions? Guess I wont know. I prefer Charles Toyota over Girrard, but I think I'll try another place next time. Even if it means I have to drive to Rhode Island.

hmsiv59

31 de ago. de 2012

mike was very professional, answered all my questions and worked hard to get the deal closed on time.the finance people gave me a great deal on my loan

jkr09876

30 de ago. de 2012

The service was very good. Mike was knowledgeable of the model that we were interested in and answered all our questions thoroughly. He showed us how to use the car's new tech, such as navigation and setting up phone connectivity. Although he was busy at the time of purchase, he frequently checked in with us in the business department to make sure the transaction went smoothly. He gave us a full tank of gas. The people we met there were friendly and professional.

derosepa

20 de ago. de 2012

I brought my car in for service -oil change and timing belt replacement. The work was completed early and they call to let me know I could pick up the car. When i got there it had been raining for several hours. My car was out in the lot with the window open. The passenger seat and floor were full of water. The service desk person tried his best - even ran out in the rain (no coat or anything) to get my car and bring it in the shop. He tried to vacum out the water as best he could. I call the dealership on Monday to talk to them regarding the good job the service desk person did but also to ask about their process for bring cars out in the lot. The manager was "busy" and would have to call me back. He never did!

kattay

19 de ago. de 2012

Everything was excellent! My appointment was honored and the work was completed on time. The service person explained what was needed and why it was needed.

deedlect

18 de ago. de 2012

We surveyed the 2012 Prius, Mike Collins came to our assistance. He was very knowledgeable about this model and extremely helpful in making our decision .

randy.surprenant

14 de ago. de 2012

Tom and the service manager were extremely knowledgeable. They took care of items that were not working correctly or were missing from the used vehicle purchased in May 2012. They told me when the parts would be in and how long it would take to install the items. When I brought the vehicle it took part of one day to install the driver side mirror, head rest and the corner cover for the roof rack. It now looks brand new.Will bring the vehicle and buy a vehicle over and over from this Toyota location as long as Tom C. is there.I live in New London and would rather drive 20-25 minutes to Norwich, CT for the amazing service.Regards,Randall Surprenant

basebalplaya1249

13 de ago. de 2012

At first Michael seemed like a very knowledgable salemen until he was asked to backup what his facts, such as repair history, previous owners, etc. We didn't end up buying the car even though we liked it. This was because of the honesty of the dealership. Michael was extremely rude and will take advantage of anyone who doesn't know how to ask the tough questions when buying a used car. He got very defensive when caught in a blatant lie. My brother just purchased a car from a different Toyota dealership in new hampshire and was treated well. He was given a full tank of gas when he left the dealership, but Charles Toyota and Michael were generous enough to put just under 1/8th of a tank of gas once tje sale was complete. Toyota... You make great cars but customers do not buy one from Charles!

2012 tundra

12 de ago. de 2012

excellent experience, super friendly people always willing to go above and beyond. My experience at Charles Toyota was by far 110% better than any of the 5 other dealerships I visited in my search for my new Tundra.

ctjmurf

11 de ago. de 2012

I've always recommended Charles Toyota to all my friends. Usually I deal with Charles's outstanding service department (which I can depend on for an honest evaluation at a fair price for all my vechicles), but this was the first time I actually brought a car from there. Chris sold me a quality used car and took care of all the little details (minor problems) promptly and with a smile. I will always be a regular customer at Charles. Thank you Chris! Sincerely, Tim Murphy

Richard Waterman

10 de ago. de 2012

I requested service to have new tires and to inspect the vehicle, a 2000 Camry, prior to my daughter taking it to college with her.I called on Monday morning, had an appointment for the next day, dropped the vehicle off, and had it back by early afternoon.All my questions were answered,a quote provided, the work done, and I was pleased with the work.Additionally, Rory checked the service department's comprehensive records of our other two vehicles to be certain that they were not in need of service at that time.Richard Waterman

lilytang

31 de jul. de 2012

Our purchase experience with them is just ok. One thing I didn't like is that, after we agreed on a price and signed some paperwork, the salesman told us the price included a $500 manufacturer rebate. Although it is excluded after some negotiations, I think this is a tactic they shouldn't use in the first place.

dlmac13

19 de jul. de 2012

My salesman, Reiko Beilharz, was very attentive and friendly. He really worked hard to answer any questions that I had. Also , everyone else that I dealt with was very informative. Even the general manager was active during my visit. I feel I got a very fair deal and was treated with respect. Would definitely purchase from this dealership again.

mike9255

13 de jul. de 2012

Ray McLean was fantastic and helped us find the best car for what we were looking for. He stayed longer than the dealership was open to finish the sale and even came in on his day off to help get the mats installed and show how to use features in the car, such as bluetooth. My wife and I think he does a fantastic job and we are very happy with the car.

noeljr

12 de jul. de 2012

At first I was disappointed as I was looking for a certain model vehicle with certain features, the vehicle I expected was not what was there. I had driven all the way from Hartford. But after your saled department made it worth me coming all the way from Hartford by meeting my other needs concerning price ect. I purchased the vehicle even though it was not what I was looking for. Your sales department made me satisfied with purchasing this vehicle.

snallysmom

7 de jul. de 2012

We had an appointment for an oil change, and the car was taken in as soon as we arrived. We were invited to sit in the waiting area, which is a typical one. There are magazines, vending machines, and access to a restroom. The work was completed quickly. The employee who came to let us know it was done was very friendly and professional.

akeller2011

3 de jul. de 2012

The employees at Charles Toyota were ready to sell me a new car. At other dealership, I was pushed around and almost forced into making a decision i did not want to. Arthur and his fellow employees were kind and understood that I was a first time car buyer and wanted to take my time making a decision. I would shop again at Charles Toyota anytime and recommend it to any person who is looking for a Toyota.

PDMD

1 de jul. de 2012

Not having a lot of time to shop around for a car, I simply told them what I wanted and they got it. I am very happy with my new Avalon

davidls45

27 de jun. de 2012

This review is published the day after the previous one re: Colchester Toyota, so people won't simply think I'm a grouchy entitled old MD. Went to Charles Toyoto. Absolutely 1000% different event. The sales man was friendly, easy to talk to, and completely informed about the, which he went over with us in detail. He had us take the Highlander to our house to make sure it fit in our garage. We came back, talked to the sales manager, then the business manager. No arguing, fair offers for tradeins, made sure we had insurance forms for the new car and proper transfer papers before we left with no issues. When we finished it was well past their closing time so Mr McLean offered to come to explain all the details of the car at a later time, as well as to bring the car to the dealership for undercoating. Perfectly wonderfull experience. Car is now parked in our garage.

oliver9768

26 de jun. de 2012

Melissa was excellent. Reiko was excellent, friendly and was great in explaining items in the car was different for me. Everyone was very helpful and friendly.

Windham 76

21 de jun. de 2012

I was very satisfied with the service I received. Nick answered all my questions to my satisfaction. He advised me on service that should be done on my car the next time that I bring my car in for an oil change. Thank you Mary Lou Yourconis

patsathome

21 de jun. de 2012

The service was good, I think you need to get customers to the finance person quicker, I waited nearly 1.0 hour for the finance person to be ready for me and yes, I realize he was with other customers. I would say that was my only disappointment.This is my second new purchase from Charles and I would go back again in the future.

melaniemalcoon

20 de jun. de 2012

Excellent service, price satisfaction, quality product. Dealer was couteous, helpful, knowledgable and accomadating. Was able to drive home that evening with a new Rav 4.

GLZUPN

15 de jun. de 2012

The salesman was great and no pressure selling.I live in the area so I chose a dealership close to homeper a family member.

kprowe1

10 de jun. de 2012

Everyone I spoke with was very friendly and helpful. I loved all the service that I got there and love my car. I would recommend them to anyone looking for a new car. The price was right and they were willing ot work with me regardless of my credit.

Gapgirly87

31 de may. de 2012

I had a great experience at Charles Toyota. I was not looking to purchase a vehicle yet but when they showed me the brand new 2011 venza at a great price, I knew I could not give it up. It was exactly what I wanted & I also got a five year warranty for oil changes & tire rotations, that was also a plus. They were able to get me a loan on my own without a cosigner & that will help me incredibly in my future. They were great!

DOUG & HELEN

24 de may. de 2012

When our daughter's car blew the trnsmission in her old car, us being here in California and her being in Connecticut, we needed to to do something to help get her into a reliable vehicle, since she is driving a distance to Uconn and to the kid's appointments. We did a research for Toyota's as my husband is a retiree from the Toyota/General Motors joint venture NUMMI in Fremont, CA. We did a web search for Toyota dealersships close to her and we all were all on the phone with eachothwr and looking on the web and we all agreed with the same Corolla. We had her call to get the ball rolling and she spoke with Tommy and then Mike Collins and Dan the sales manager and within a 1 1/2 days our daughter was in her new auto. Mike and Dan worked very close with us to make this transaction possible in such a short time, truly a very professional dealership where they all work as a team. When we visit Connecticut again, I will have our daughter take us to see them, so that we may thank them in person.Thanks again,Doug & Helen Villane

kauthor

21 de may. de 2012

My daughter just bought her first car today. We told the dealership she was starting college and I(her Mom) wanted a safe and reliable car with good gas milage. My daughter thought more about color, design, comfort, sound system..etc..before gas milage!..Oh and safety too..:) We drove a couple cars...had all our questions answered..even encouraged to look up information on Edmunds(car info). They handed us "Autocheck" directly related to a car we were interested in. No pressure...down payment option was offer for them to hold the car and we were assured it would be refunded if we chose not to purchase. I know most people feel like I do...dread buying a car because of the "sharks" the salesmen waiting to reel you in and eat you up! It usually is very intimidating buying car because you almost have to speak a different language...:cartalk"- 3.1 liter, mgp, mph, turbo, automatic, etc...blah blah blah...well Michael Collins...spoke to me and my daughter...and miraculously listened!Ironically it was a enjoyable experience...the price was right..the car was right..saftey features and all..and from my daughter's point of view...she smiled and called her very first car.."CUTE" ! Ok..that made me smile too!The service department was top notch as well...they cleaned the car..fixed anything that needed to be fixed...as it was a used car...and needed to be checked over thoroughly.The dealership..not sure if other dealerships do this...but registered the car and went through the emissions and we walked out the door with keys in hand without going to the DMV!

pointhouse

16 de may. de 2012

My second visit for service on our 2011 Tacoma. Professional, friendly and prompt. Its been a good experience, from purchasing the truck last year to present.

polanski

15 de may. de 2012

We were very satisfied with the help shown to us in selecting our new Toyota Camry. The saleman and the managers worked with us to stay within our budget. They were also very patient as we test drove several cars. We are very happy with our new car and certainly will think about Charles Toyota the next time we purchase a car.

jessicarich29

15 de may. de 2012

Excellent customer service. The salesman and the sales manager worked together as a team rather than playing ridiculous games. The went out of their way to me flexible, for example by offering to bring a car to me when I was tight on time. Every staff member was courteous and personable, from sales to management to finance and service.

kenwilley

12 de may. de 2012

From the moment I stepped out of my vehicle, I was treated with the greatest customer service I have encountered at a dealership in a long time. Mike was very efficient, personable, and overall helpful in my purchase. Todd helped the sale go smoothly and for that I am very thankful. Nick in finance offered me many great options to protect my investment and to give me the best value for my buck. I will recommend Charles Toyota in the future and I will buy from them again myself.

charles.crabtree

30 de abr. de 2012

The moment I arrived at Charles Toyota, I received the Red Carpet treatment. Michael Collins, my sales representative gave me a grand tour of the facility. Nick, the financial manager was also terrific. Both Mike and Nick are spectacularly well suited for their positions. I also had the pleasure and privilege of meeting, Mr. Harold Winslow III, General Manager at Charles Toyota who evinced a personal interest in my satisfaction. It was a most serene experience. I look forward to recommending Charles Toyota to my friends in Westerly, RI

mgromko

30 de abr. de 2012

Dealer hade dealership tag on window indicting all weather floor mats. While we were signing papers the salesman removed the sticker. no mats for me

Dianna Savoie

29 de abr. de 2012

My husband and I had a very pleasant experience with Michael Collins at Charles Toyota. We have purchased cars from Charles Toyota in the past which is why we went back to see them. We did visit other dealers, but Charles Toyota gave us the best price and help us stay within our budget. Micheal Collins was friendly and very knowledgeable about the cars that we were interested in purchasing. He provided us with the facts needed to help us make our decision easier. I will continue to return to Charles Toyota when we are in the need of a new car and I recommend the dealership and the sales representative, Michael Collins.

bearbeware

24 de abr. de 2012

Great experience with Service Department as usual. Normal oil change, tire rotation & inspection. And, inspect loose sun visor on driver's side for warranty repair after obtaining part.

tcorolla04

21 de abr. de 2012

When I went to Charles Toyota, I was still undecided on whether or not to purchase a car. I met Reiko, and I automatically felt comfortable. He was very nice and I never felt like I was being pushed to buy. He was very informative and friendly. I would recommend Reiko to anyone that is considering buying a car. I had a surprisingly pleasant experience. He got me into the right car for me, Toyota Corolla. Overall postive experience, would recommend to friends, family...anyone

tkwasny

21 de abr. de 2012

After standard workday hours for the service department to be available is the best. Initial 5K service all paid by ToyotaCare. 45 minutes in and out. On-line appt. made, kept, and executed flawlessly. Done on my second Toyota I bought from this dealership over the last 3 years, they treat you like your family.

jfallen

16 de abr. de 2012

Art was excellent about explaining the features of the new Camry. He was friendly and courteous. Agreeing on a price was easy - he did not play the games that some other dealers play. I would absolutely buy a car from Charles Toyota again in the future.

jenslusarz

12 de abr. de 2012

Working with the Michael Collins at Charles Toyota was a great experience. He worked with myself and husband to provide us with the best vehicle and price for our needs. I would definitively recommend Michael and Charles Toyota to my friends and family.

ARCannon

12 de abr. de 2012

I have been a customer of Charles Toyota for over 15 years. I have purchased three cars from there in my lifetime and have been pleased with the workmanship in service as well as salesmanship on the floor. Because of the service, I have recommended many people to Charles to purchase cars and receive service. I believe I get a fair price not only for purchase but follow up service and maintenance. I like the fact that the Service Department has remained consistent with their Managers. They are friendly and helpful and it is nice to walk in and be recognized.I am confident in the workmanship and trust them completely to service my vehicle.

Susan Forbes

5 de abr. de 2012

I have been bringing my 2002 Toyota Prius to Charles Toyota for 10 years at every mileage interval recommended by Toyota. They have always taken care to let me know what services they will be performing and what the cost will be. In the event that they find something unexpected, they make sure to explain the situation completely and give me an idea of what additional charges to expect. Their service people are always welcoming and helpful. In addition, they provide a pleasant waiting room, with coffee, tea and a vending machine for additional snacks if the wait is long. Thanks to Charles Toyota, my 2002 Toyota Prius STILL gets about 50 miles per gallon in the summer, and over 40 in the winter. I'm very satisfied with the service my Prius and I get at Charles Toyota.

Holiday99

5 de abr. de 2012

I have wanted and needed a newer car for years, but didn't think I had the means. I had a clunker of a car and an existing car loan. When the aforementioned clunker finally decided to push daisies I knew I had to bite the bullet and go in search of a used reliable car. After shopping around at other dealerships for a while and being unimpressed and underwhelmed I decided to try Charles Toyota. My mother purchased a car there five years ago and has had nothing but wonderful things to say about everyone there.I arrived on a Friday to peruse and by Tuesday I was driving off in a used car -- only two years old with few miles that I could afford. They helped me take care of my existing loan and find a car that was the perfect fit for me and my busy lifestyle (two jobs and an aggressive, almost full-time hobby.)I was greeted with a smile and immediately I felt like their top priority. The sales and finance staff were kind and receptive. From the moment I walked in there until the moment I left I was taken care of.Once I received the car they made sure everything was to my liking, had answers to my wide array of questions and offered support in areas I was lacking knowledge in. I never once felt cheated, undermined or belittled. I would recommend Charles Toyota to anyone in search of a relaxed, beneficial car buying experience.

d&tshaffer

5 de abr. de 2012

We went into the car dealership to look at the Toyota Prius. I had previously called and spoke with Dan Bilicki the manager. He was very friendly and answered my many questions that I had. I think because of his friendliness and knowledge is why I wanted to go in person and check out this car. Upon entering the building a sales person Arthur Bruce asked if he could be of help. He directed me to Dan. After pleasantries and introductions we got down to business. We were asked a few important questions about our use of a car, family size, what size car did we want and so on. Then Dan picked out the car and Arthur took us outside to show us the car and explain about the hybrid system. We were learning a lot. He was very informative. We took the car for a test drive with my husband driving. I was the passenger and really got to look at everything. So I had many more questions to ask and Arthur answered them. We were just going to check out the car, but with the great people who work at Charles Toyota we were buying the car. We are very pleased with our purchase! Would we go back and buy another car from them--Absolutely!!

carmeng441

4 de abr. de 2012

Art was very courteous and polite. Great customer service. Art was very helpful in helping my son and I select a vehicle for my son. Overall Art is very pleasant and was very informative in helping us make our decision on our purchase.Great job, Art.

Tundra Toy

3 de abr. de 2012

I found the Dealership to be very helpful and accommodating with both sales and service. Great service, great team to work with. Would recommend this dealership.

carbuyer74

2 de abr. de 2012

Reiko our salesman was excellent. He helped us trade in our two cars for a new one. He helped us get one car to the dealership that wasn't working so we could trade it in. He was very friendly and helpful. Wasn't pushy like some carsalesman are. I would reccommend him as a salesperson to anyone who goes to this dealership. We would definitely go back to him again if we purchase another car.

Greg1

28 de mar. de 2012

We always buy our new toyotas from Charles. They have great prices and offer fair trade allowances. We just bought a new prius v. We are very happy with the Quality of service and prices.

geschur

27 de mar. de 2012

Your dealership is so pleasant to deal with in general. Always great service and a mature friendly atmosphere. Never pushy and you guys listen! thanks so much again.Geoff

msmith13

25 de mar. de 2012

Art Bruce is an excellent sales person who attends to very detail. We will be happy recommend Charles Toyota and Art Bruce in the future.

Onfiremedic

23 de mar. de 2012

I have just purchased a 2010 Toyota 4 Runner from Charles Toyota in Norwich. I just want to say that it was the most pleasant experience that I ever had at a dealership. My salesperson Michael Collins was honest and up front from the beginning. When it came to financing my vehicle, Tommy Couture worked so hard with several financial institutions to get me the deal I wanted, and could afford. They gave me more than I imagined for my trade-in and showed me the paperwork.....Other dealerships wouldn't do that and try to "hide" the numbers. I recommend Charles Toyota to anyone who is looking for a new or used vehicle. Thank you again Charles Toyota!!!!!

Oldnewlondon

23 de mar. de 2012

I have been a customer of Charles Toyoda for over 20 years. Our family usually buys two new cars every 2 to 3 years. The buying experience has always been pleasant and easy. Harold, Chris and all the staff have been so wonderful. Of course the cars are great and prices have always been right. They are very responsive to any customer concerns.

toyota fan

23 de mar. de 2012

i recently purchased a new toyota from charles toyota... before purchasing i did some research and found the car i wanted at charles toyota. all of there inventory and prices were online which made getting the price i wanted very easy.. after reading the previous review i was a little skeptical but i didnt experience anything like the previous reviewer stated in fact it was the complete opposite and i would highly recomend this dealer and its staff to all of my friends and family my salesmans name was lou and he was great

onfiremedic

23 de mar. de 2012

I have just purchased a 2010 Toyota 4 Runner from Charles Toyota in Norwich. I just want to say that it was the most pleasant experience that I ever had at a dealership. My salesperson Michael Collins was honest and up front from the beginning. When it came to financing my vehicle, Tommy Couture worked so hard with several financial institutions to get me the deal I wanted, and could afford. They gave me more than I imagined for my trade-in and showed me the paperwork.....Other dealerships wouldn't do that and try to "hide" the numbers. I recommend Charles Toyota to anyone who is looking for a new or used vehicle. Thank you again Charles Toyota!!!!!

marobe

22 de mar. de 2012

I always bring my car to Charles...I have been a customer for many years. I have been a bit disappointed the last couple of times. This visit,I had to come back 2 days later because there was a piece of undercarrige that was not properly re-attached and it was dangling. It meant I had to loose time and then wondered what else didn't get done right. The guys at the desk are alway good and try to accomodate me. I went first thing in the morning and I waited for about 45 minutes for the repair to be made. It is always better to do it right the first time!

Atamian

20 de mar. de 2012

To All Reading this Post: I usually do not have time to post comments about a dealership but it is a must that customers in NY, CT, RI, MA and surrounding areas take note of this post. I was calling Charles Toyota inquiring on an Audi S4 they had listed. I was transferred three times and finally a person answered the line, his name, Dan, I asked what his title was, he replied, I am the Manager, can I help you. I said, I was calling for a price on the Audi S4 the dealership had listed. Dan told me, we do not give prices over the phone, you will need to come in. I said, I am calling from Rhode Island, over an hour away, I cannot drive in I am in an executive meeting. He replied, well, we are running a bank auction and I cannot give you pricing over the phone. I asked, is the dealership going Bankrupt, why a bank auction? He replied, a bank delivered a bunch of cars and they were trying to sell them. I told him again, I cannot drive in, he replied, that is the policy, goodbye! He hung-up on me! I called back and spoke to Harold who is supposed to be the GM for 25 years at Charles. His attitude was no better, in fact, the GM's attitude was much worse. The dealership should be shut down. I will be filing a complaint with Toyota which will hit them hard. With how bad the economy is, you have two managers running wild in a dealership doing whatever they want to customers while the owner is out! Typical story of the auto industry! Stay away from Charles Toyota! FYI...My family has been serving the public for over 75 years in the automotive industry! Trust me, stay away from Charles Toyota! The dealership is no good!

scottandbrenda

20 de mar. de 2012

Art was very helpful and knew his product well. Seemed genuinely happy for us with our purchase of a new vehicle. Would recommend him to friends\family.

tfield1

19 de mar. de 2012

Mike Collins was an excellent salesman/customer representative for Charles Toyota. I traded in a 1995 Toyota Tacoma for a 2008 Toyota Tacoma and am more than satisfied with my new/used pick up truck. My wife and I have been a Toyota family for many years and will continue to do so in the years to come. I wouldn't hesitate to recommend Charles Toyota to any of my friends and family in the market looking to replace a vehicle or buy a new one.

perry,d

27 de ene. de 2012

great service and very helpful with questions/concerns.I felt like they were very upfront and honest with what they could do for me as far as trade and monthly payment.

timsoupy

26 de ene. de 2012

The salesman was well versed in the amenities of the new vehicle I purchased and answered all of my questions fully. The staff was also very helpful, as I also purchased a used car for my daughter. I would recommend Charles Toyota to anyone I know!!

PatBobRoxy

24 de ene. de 2012

We received a good price on our 03 Windstar. We also were able to secure a free 60 day 3k mile warranty and a 4 year extended waranty also at a good price.We requested some services before purchase i.e. brakes, battery, emissions problem, oil change which dealership did.Our contacts were Business Manager Tommy Couture and Sales Associate Ray McLean. Both men were friendly, knowledgeable and tried to be very helpful...making the car buying experience less difficult.

toddforster

17 de ene. de 2012

This was absolutely the best auto buying experience I have ever had. The vehicle was exactly what I had asked for, and the process was smooth and hassle free.

Longus

15 de ene. de 2012

Best experience I have ever had with a car dealership. Found a car online for the right price. Made most of the transaction discussions online because I was far off. Car was exactly as described on finally seeing it. James was very helpful , as well as Tommy. Accomadted all my demands , including express mail of stuff I could not pesonally pick up. I found them to truthful and I was very comfortable with them . They have all the qualities one wants when trying to buy a car from a distance.Great dealership

yamar33

13 de ene. de 2012

We were very happy with our experience at this dealership. They didn't jerk us around and make us play games. We knew what type of vehicle we wanted, we knew what price we were willing to pay, and we had an offer in writing from somewhere else. Thankfully this dealership matched the deal and gave a fair price for our trade-in which made things easier for us. It's a good bonus that the service department has such a good reputation. Getting the car was seamless and pain-free ...we've bought several new cars and it's rare to be able to say that! Thanks for a nice experience -- LOVE THE CAR!

cljnewengland

6 de ene. de 2012

It was an abosolute pleaseure to buy a car from this dealership. I was looking for an inexpensive car for my son who just turned 16. I was able to find this car on their website and visit the next day to see it. The team at Charles Toyota are very friendly and knowledgeable. We were able to contrcut a deal to purchase the car in a matter of just 20-30 minutes. I asked for a complete safety check and they gladly obliged and ensured the car was in great working condition. I went back the following day to complete the deal and paperwork and we were able to drive-off in about 20-30 minutes.I highly encourage anyone who is looking for a great deal, great service, a great staff and a terrific experience to visit this dealership.

JeanPaul

27 de dic. de 2011

Nick recommended new tires before winter. He gave me a very competitive quote for 4 premium tires. He stuck to his price and estimated mounting time. Excellent service.

Quickdraw

20 de dic. de 2011

I had a very pleasant experience at the dealership due to excellent care from the service writer, Rory Dumigan. I recommend him highly. His performance is a credit to the dealership. I left my vehicle there for the morning and it was ready right on schedule and did not detain me whatsoever.

Ronda Drew

13 de dic. de 2011

Every time I call to schedule an appointment and show up for work to be completed I am greeted with a smile, a friendly face and peaple that listen to me. I find that to be the most important experience. I have been to many places that will not listen to what is going on with my auto. I will never return to those places. I have only had a handful of experiences with Charles Toyota, but every experience has been top notch.

tkwasny

4 de nov. de 2011

The Matrix I bought from this dealership about 3 years ago sold not only me, but also my Ford/GM/Chrysler lock-minded, dear wife of 37 years over to the Toyota product line. After having my wife go through every step of this process with me, this time, you now have cemented in two very long term customers and proponents of your business instead of just myself. Just by happenstance Jason was the dealer that sold me the '09 Matrix as well.The Tacoma we bought is flawless in everyway. I fully anticipate it will continue to operate in that manner just as my matrix has for the last 3 years.As far as the personalities of Jason, Tom and the owner, I always felt welcomed into a place they all loved to work at. It's always about the people. All of you are fine, honest, up-front, and fair. Believe me, after 40 years in the military as active duty and now as a contractor, my BS detector is finely tuned and never did an alarm go off.The price given for the trade-in was in the target range I had hoped for, considering I was trading in a vehicle I'd buy if I was in the market for that type of used vehicle. (Believe me, someone is getting a primo cared for hemi Durango that is PREFECT, Slick50 treated engine, 4-volume FSM included and all) The price for the Tacoma right from the start de-fanged any thoughts of me trying to bargain down the price. Sometimes searching the internet is to a dealerships advantage, as in this case.

crymash

2 de nov. de 2011

Everyone at the dealership was friendly and professional. Our salesman, James Phillips, was a pleasure to work with. I would recommend Charles Toyota and James to my friends.

crossover

29 de sep. de 2011

From the time we arrived till the deal was complete, everyone there was friendly and courteous and knowledgeable. We spent time with Ray and dan, they helped me understand the car in detail, very patient and accomadating, Can't say enough about the dealship and all the employees.

jdmatt65

26 de sep. de 2011

The service is always excellent and timely. Forest knows me and always provides the attitude and friendly atmosphere that makes me keep coming back here.

Xmscad1

23 de sep. de 2011

The salespeople at the dealership were very personable and knowledgeable. We loved Chris; he's an excellent salesperson. The Toyota corolla is beautiful. This is the second car we bought there. We've bought 6 toyotas so far

pricesg

23 de sep. de 2011

Courteous people to work with. I easily made the appointment at a convenient time for me. The service was performed on time. In and out quickly. Very pleased.

Silverwaves

16 de sep. de 2011

Very happy mechanics were able to diagnose why my 4wd light was on. Forrest took the time to explain what was found and what needed to be done to correct the problem. This experience (and all previous experiences) were great!

ashley103188

15 de sep. de 2011

I came to the dealership as I was shopping around for a good new or used car that I could fit into with payments and also like the car. The sales person approached and dove right in with a 2009 Toyota Corolla. Come to find out it was only his 3rd week there. James has been very pleasant, not pushy and always willing to find out information he is not sure on. I worked with several people in the dealership who did all they could to make the deal go through and make it fit. It was a great team effort. There are a few issues with the car with the main one being taken care of...strut caps which have been repaired and battery terminals cleaned.I put a call in to Forrest in service on 9/13/11 referred by James for the following remaining items:CD player not workingCar driver seat sliding back and forth/not securedriver side passenger door does not lock or unlock with keyless entry or door button-must be manually pushed and pulled.I have not heard back from anyone as of yet and today is 9/15/11. Respectfully,Lisa Durrett

Beerman2011

14 de sep. de 2011

I inquired about a car over the phone which I found on cars.com. When I got to the dealership I was told I can look at the car, but can't test drive it because the clutch was broken. I drove one hour to the dealership for nothing. I did however put a deposit on the car after haggling over price leaving then getting a call 2 minutes later to come back and they would except my offer. We aggread on things that needed to be taken care of before I come back and test drive it. I arrive back to test drive and was told when I got there that I can drive it but the airbag was not in the car so excuse the hole in steering wheel. I drove the car and found a few issues. They said they would take care of it and I gave them several days to fix them before I drove down for a third time. I was told I would be in and out in a short time. Of course I wasn't. Last minute they realized car needed to be emission tested. The car failed do to the fact a new battery was put in and a drive cycle needed to be done on it. I had to drive car home and some one had to pick car up to get it tested again. Last 5 minutes of my ride home check engine light comes on. As of now I have a loner from I and my car is in your shop. Btw I had asked for a full tank of gas because car had a quarter tank and would barely make it back home.

Debbi's Corolla

10 de sep. de 2011

I was informed by Charles Toyota that they had the vehicle I was looking for that included all my specifications: Red Corolla LE, Ash Interior, Premium Package and Preferred Accessory Package. I had been working with 2 other Toyota dealers in my area (Putnam County, NY) for over a week who had been unable to locate me the car I wanted with the correct colors, even though they both told me they could. The 0 % financing was ending on August 31st and we did not know if it would be extended. When Charles Toyota called and said they had the exact car I wanted on their lot ( They got my name from a requested quote online from Toyota's website with my car choices) and the price was great I put a deposit down and jumped on the deal. Charles Toyota is 110 miles from my home so I verified that all the specifications I wanted were correct. When I got there, it turned out that the interior was the wrong color (bisque instead of ash). I could have saved myself the drive and obtained that same car with those colors right here at home, instead of driving 2 hours for something I didn't want. Needless to say I was very disappointed and upset when I realized the interior color was incorrect. At first the salesman tried to say he didn't know that I wanted the ash interior. I said I told him so several times, recalling our phone conversations and that this was even recorded on their answering machine verifying my specification and to go and play the recording. The salesman, Mark Giumond then admitted his mistake on the interior color, apologized and was trying to work with me to make me happy with the car they had for me. A red corolla with ash trim simply wasn't available. Mark called over his manager (Dan) to help out with the problem. He (Dan) was rude, he insinuated I had not made it clear about the interior color, and this was somehow my fault. I told him to playback my message and listen to me say it for the 4th time. At that point he shut up and didn't pursue "making it my mistake" anymore. However, the manager Dan offered me nothing in terms of compensation for their error such as reducing the price of the car, giving me an exceptional trade-in value or throwing in some accessories (Cargo Net, Bumper guard: which were already to have been a part of the preferred accessory package I had already requested and was also told would be in the car, but didn't get.) He told me and I quote "I already am selling this car for my cost and I'm not going to lose another $50-$100 dollars on the car for accessories, take it the way it is or leave it!" He then tried to sell me a red Corolla S that had a dark charcoal sport interior for more money. This seemed like a bait and switch deal, where they told me they had what I wanted, I put down a deposit and then switched it when I got there to move the inventory they had. I traveled 2 hours to pick up a car I had made a deposit on, only to find out it was wrong when I got there. Mark. the salesman who originally helped me, did at least attempt to help correct the mistake and was kind to me. James the young, new sales associate working with Mark was also kind and helpful. The Sales manager (I think his name was Dan was absolutely horrible, I give him a zero rating, and feel that I was completely deceived by him - this is a bad reflection on Toyota. I have owned Toyota's for 20 years, I have a 1991 Tercel and a 1997 Corolla and during this whole new car shopping experience; not just with Charles Toyota, Norwich CT, but also with Greentree Toyota, Danbury CT and Toyota North, MT. Kisco NY, I feel I have been strung along, deceived, misled, misrepresented, given broken promises and lied to. I have never had this experience before. I love my Toyota cars, I love my new car, but I am extremely disappointed with the sales people and their professionalism or lack there of. Also, there is a problem with the new car that I just bought. The front passenger window when it is rolled down clangs around in the door. I brought this to the dealer's attention. Charles Toyota was unable to fix it before I left because their service department was gone for the holiday weekend. I will now have to take the car in for service to another dealer closer to home before I even get a chance to enjoy it. In the end, I purchased the car, even though the sales manager was a deceptive, lying, unprofessional man who made no attempt to correct his mistake with the interior color and missing accessories and satisfy a customer who was paying a great deal of money for a new car. Also the 0% financing was about to end, and the likelihood that any dealer was going to be able to realistically locate a car with my colors choices and packages was null to void.

sakman29

8 de sep. de 2011

I had been to many dealerships in the area and by far this was the best as far as customer service and helping me with my needs. I am extremely happy with my desision to go to Charles Toyota. Chris was fantastic as was James, Dan and Nick. I will definately be shopping there again when its time for a new car.

cmsdcaya

23 de ago. de 2011

always a good experience. A quick and courteous service department.gave all needed information to keep my Rav in good running condition.Manager,Tom,asked about my vehicle wanting to make sure I was satisfied with my purchase and that I was being cared for in my service

Kerry P

22 de ago. de 2011

It was a pleasure dealing with Dan Bilicki at Charles Toyota. I live in Virginia, and was helping my daughter buy a car in CT. Dan worked with me through multiple phone calls, helping me find the right car and negotiating a fair price. I experienced no "hard sell" - in fact, his clear, straight forward approach was a breath of fresh air, compared to other dealers I have worked with. When my wife and daughter came by to pick up the car, everything was as promised and they completed the transaction in 45 minutes. I would not hesitate to recommend Dan and the folks at Charles Toyota to any prospective customer.

giaconiajw

18 de ago. de 2011

Great service. The service department is very prompt and efficient. We are pleased with our experience at Charles Toyota of Norwich. We will continue to service our vehicles at Charles Toyota.

Hitchery

4 de ago. de 2011

This is the 4th car we have bought from this dealership. The salesperson was outstanding and very friendly. I would buy another car from this dealership.

ctyankee

29 de jul. de 2011

Ray went out of his way to find us a vehicle that met our needs and wants. He was very friendly and courteous and extremely knowledgeable. The sales manager found us an attractive interest rate and processed our paperwork very quickly.

jciccarelli

27 de jul. de 2011

Overall experience with this dealership has been exceptional. The staff are friendly and very helpful. The service department is exceptional. I would highly recommend this dealership to friends and family.

momma_magario

21 de jul. de 2011

I purchased a used 2004 Subaru Forester...I had it for two days and it started to shift "funny" and the transmission light came on. I brought it back to Charles Toyota and they were very friendly and helpful. They took it back, sent it to a Subaru dealer and gave me a loaner while the Subaru was being looked at. It was determined that the Subaru needed a sensor. Charles Toyota took care of everything for me.It gives me great pleasure to know that there are still honest and moral companies out there...I was very pleased to write Charles Toyota a Great Review as well as post this remarkable service on my facebook page...Thank you again Charles Toyota!!!!

al627

20 de jul. de 2011

Felt I was pressured into a purchase that was installed on the truck that was already on the truck and could not be removed. After market was way cheaper than what I was charged. Plus a price was agreed to on the phone and then was not honored when I got to the dealership. I was told about add ons after I got to the dealership I should of been told about them on the phone before I came in. Also there where 2 items on the bill of sales that was never explained to me. Some kind of etching service. Overall felt it was like them against me to purchase the truck their way.

Richard Strouse

18 de jul. de 2011

Previous purchase at Charles was a Rav4. Wanted an AWD van so Sienna was the choice.I researched options on line and knew what I wanted. Charles found the color I wanted with exact options. Easy purchase.

spg1179

1 de jul. de 2011

Very nice experience. Made the process of purchasing a new car easy. Gave us a fair price for our trade in. Over all excellent service. The service dept at this dealer is excellent too.

impulse

28 de jun. de 2011

We are very pleased to have done bussiness once again with Chris. He is friendly, knowledgable, HONEST, trust worthy and helpful. Tom was also very knowledgable and helpful and we feel they both did all they could to help us close this deal.

mtlemieux

23 de jun. de 2011

I purchased my vehicle in November of 2010. I was unaware that a slow leak in the rear passenger tire was not caused by temperature change, but was caused by a foreign object in the sidewall. When a slow leak became a flat tire, I promptly brought my vehicle to the dealership to be checked. When the foreign object was found, I was told by Forrest Cobb that he would contact Toyota to see if the tire would be replaced free of charge, as the vehicle was just purchased. Forrest promised to call when he received an answer. A week later, when I did not receive a call, I contacted the service department. Forrest was not available, so I spoke to Rory. I was then told that Toyota would not cover the cost of the tire. To make matters worse, I took the time to go online to see how much I could purchase a tire elsewhere for. I got two quotes. The first one was for $168.00, taxes and shipping included, the other was for $169.00, taxes and shipping included. As I was told by Forrest that Charles Toyota would mount and balance my tires for free, I contacted him and ordered the tire, explaining to him that I had gotten the two quotes. He told me to bring my vehicle into the service department and he would see what he could do. I brought my vehicle in on June 23, 2011 and was told after the installation, that the cost would be $189.74! I am very disappointed in the service that I have received at Charles Toyota. I was charged more for the tire, plus tax. If I had known that I was going to be charged more, I would have ordered the tire online and brought it to Charles Toyota for the free mounting and balancing. In my opinion, I should not have had to pay for the tire anyways, as it had had a slow leak in the tire from the very first day that I had the vehicle!

David Candler

21 de jun. de 2011

Service was fine. Good job. The work could have been done faster, and I did not leave, but a call was placed to home to let me know it was done.

exodont

21 de jun. de 2011

First time disappointed with service/quality. Had oil change, technicians showed my wife the cabin filter that had " mice" droppings and recommended new filter. He replaced it but failed to remove the nest and dead mouse. If he only would have looked he could have done it right. I'm surprised he got the filter in with such a large nest. My wife returned and complained the fan was making noise. They told her don't use the fan ( it was very hot)and come back for a $150-200 sanitation. I removed the filter and dead mouse from the fan area and cleaned it so we could have A/C. I'll take quality over friendliness. Should have receive labor credit back for such a poor job.

kmcgath

21 de jun. de 2011

The previous week my Mazda Tribute was demolished by a TREE. I had been researching vehicles on autotrader.com and found a comparable Mazda Tribute at Charles Toyota.I contacted Charles Toyota to make sure the vehicle was still available and their Sales Person, Jason Page returned my call within minutes! I was quite pleased that five minutes later I was at the dealer and that Jason had pulled the car out front for me to see it. I was pleased with his diligence and dedication to both Charles Toyota and myself as a customer. He quickly addressed all of my questions and even had the Service Department check a few things on the car for me. What a relief to be in such good hands after the trauma of losing my car! Not only did he stay late that night for me to come back for a 2nd Test Drive but he also came in on his day off to sign the paperwork on the car!

donald farquhar

15 de jun. de 2011

forest very competent advisor! kevin worked on car previously and is excellent.i also have my lexus sc400 serviced at charles and was very satisfied with the quality of the work.

PatsyB

13 de jun. de 2011

My experience at the dealership was good. Mr Lillibridge was extrmely helpful and accomodating. he is very patient. I am satisfied with my overall exprience at Charles Toyota.

artsalad

23 de may. de 2011

1.5 hour wait for a previously scheduled oil and filter change. Purchased the car from this dealer with the performance package. Supposed to be a multi-point inspection. This inspection included checking the wiper blades which I knew were falling apart (but my wife was the one who brought the car in so she didn't specifically ask (shouldn't have to)). Got the car back with the same old wiper blades on. I wonder how many other points of that 50 point inspection have been skipped over the months that I have brought the car in for service? Where are the other 'lifetime services' that came with this package? Like the hand wax or paint sealant and tire shine?

mickm868

10 de may. de 2011

Every time I bring my car in for service, every employee I deal with is pleasant and very helpful. Any questions I have are always explained to me in great detail. I have been going to Charles Toyota for over 5 years, and have never had a bad experience.

Dan Black

28 de abr. de 2011

Great to work with everyone there. No hassle at all. They all made us feel like we were buying a very expensive car. First time I did not mind buying. The wife was very impressed. That's a great selling tool. Showroom was well laid out. Dan was very helpful in explaining all about the Prius and how it functions. Dan and Susan Black

jmmartin1958

25 de abr. de 2011

Everyone at Charles TOyota is very helpful, and I will certainly buy my next vehicle from this dealership. Price is no different from others, but quality of service is exceptional. I am very pleased with my dealings with the service personnel and quality of the work.

bgcmd59

19 de abr. de 2011

i do not usually respond to these types of emails, but this was an exceptional experience. your people were sincere and a pleasure to work with. i have had bad experiences in the past and expect little when buying a car. these guys went out of the way and were not intrusive or overbearing. they were terific to work with. thank you.

lalliere

12 de abr. de 2011

I had a great experience at Charles Toyota in Norwich. This was my first car and Ray made my experience memorable and well worth it. Everyone there was friendly and tried their best to get me the car that I really wanted. The RAV4 was my first choice going in to the car search and I am completely satisfied ethics my purchase. I would certainly recommend the Toyota brand to anyone getting a car, especially this particular dealership.

greenri1

4 de abr. de 2011

Wonderful experience at Charles Toyota. Mark and I worked out my purchase over the telephone; he was very responsive and professional, answering all of my questions and searching for the best possible incentive package for me. I drove in with a deposit on the same day of our initial internet contact. Dan Bilicki handled the purchase once I got to the dealership. He too was friendly, courteous, professional and responsive, making sure I was well taken care of. My financing was handled by Chris, who was pleasure to work with. He was knowledgeable, friendly, and funny (a bonus).

mbargnesi

4 de abr. de 2011

I can not say enough about everyone at Charles Toyota in Norwich. Chris was an outstanding salesman who truly looked out for me and my best interest. How refreshing to have a no pressure situation when buying a new car!! The finance people were great too. I got just what I was looking for with no problems. Thanks!

jdmatt65

3 de abr. de 2011

Forest (service mgr.) always makes me feel like he is a friend taking care of my automobile needs. The service is always timely and good quality. I highly recommend this service dept. They do not try to "take advantage of you" in any way.John L. Matthews

DIO70

3 de abr. de 2011

Lou made me feel welcomed since I stepped out of my car. He was friendly, welcoming, knowledgeable and attentive. And even though there was a misunderstanding with the first vehicle transaction, he never gave up and had a possitive attitude at all times. I will definetely recommend him, which I already did, to anyone wanting to buy a car. On the other hand, my experience with Chris was not as pleasant as with Lou. Chris was not happy when the first transaction didn't go through and he showed it on his face and with his attitude. I completely understand that he worked hard to get me the first deal, but he was not as understanding with the fact that it was not what I was looking for or afford at that time. On top of that, I arrived at the dealearship at 1:00 p.m. and it was not until 8:00 p.m. that they call me to close on the second deal. I understand there were other customers waiting after me, but I felt that I was punished for not closing on the first deal. That part was very unpleasant for me and I wish no other customer should have to go through that when buying a car.The rest of the team was very friendly and apologetic and I really appreciated that.Thanks!!

ericbiss

29 de mar. de 2011

I made the appointment for regular service on-line, or thought I did. When I got there I found out the computer system wasn't functioning properly so I had no appointment. Told it wasn't a problem but routine service ended up taking 1 hour, 15 minutes. That's just too long.

boucherp

18 de mar. de 2011

This is the 3rd new Toyota I've purchased from Charles Toyota...1st a Camry, then a 4 cyl. Tacoma, and now this 6 cyl. Tacoma...all I need to say is that I'll only buy Toyota's and I'll only buy/service them at Charles...EXCELLENT People and service!!!Thanks for everything...see you soon!

Lundtwan

17 de mar. de 2011

We had a good experience at Charles Toyota. We had inititaly come in looking for a pre-owned Prius Hybrid. we couldn't find one that suited our needs exactly. However, Ray, our sales person, showed us several other pre-owned models, before we settled on a Corolla. We also initially looked at pre-owned Corollas but finally bought a new 2010 Corolla S. It's the sport model. It had a bunch of fun features that a regular Corolla doesn't have, and made it better choice for us. Every step of the way through the process was farily easy, and we felt very helped along the way.

snash24

15 de mar. de 2011

I brought the car in for its 90,000 mile service and a recall. The service department was very friendly, professional, and helpful. Since this was basically an all day service the customer van brought me home. When I picked up the car later in the day and drove it home and checked the paperwork I realized they hadn't done the recall. Called the next day and I had the second person check the paperwork and he said he couldn't find it on the paperwork, so I had to make another appointment for a 2 hour service.

rczjatchley

14 de mar. de 2011

If you're looking for outstanding customer service and honesty, you need not look any further than Dan Bilicki and Tom Couture. These two exceptional employees treated me and my wife with the utmost respect when we purchased our new Toyota from them. These two gentlemen even stayed 2 hours past closing time to make sure we were completely satisfied with our purchase and make sure everything was in order to drive away from Charles Toyota with our new Toyota. They have made a Charles Toyota customer for life.

rmlong

6 de mar. de 2011

Was greeted immediately upon entering dealership. Although early was taken in immediately. Waiting area very comfortable. Wait time was not excessive. Staff was very courteous. I do wish that the dealership was closer to my home but that is not under their control. Waiting area is very clean with amenities such as coffee and vending machines, Chairs are very comfortable. TV is available is wanted. They did not try to sell me services that were not needed and I appreciate the fact that they did not try to use high pressure. The waiting area is secluded enough that I could read without a lot of distractions.

rosardh

5 de mar. de 2011

I did not feel at all pressured by ANY of the sales people at Charles Toyota. I felt everyone went out of their way to find the vehicle I was looking for at the price I was comfortable with. No one tried to "convince" me to purchase something I wasn't completely happy with. I can't say enough wonderful things about the salesman Kagan. First of all he was very personable and friendly. Kagan was VERY thorough in explaining every detail and listened to what I was looking for. He was very knowlegable about the vehicle I was interested in and he didn't leave any detail unturned. I will definitely recommend anyone to go see Kagan if they are looking for a new or used vehicle. Thankyou for a great experience! Rosa Rosado East Lyme,CT

breguin

24 de feb. de 2011

Went there because dash lights came on. I called Colchester Toyota as that is where I bought the car. They wanted me to drive the car there, in the dark, from Norwich and I thought I had no brakes. Then they didn't have loaner cars and I asked them how I would get home and to work the next day. They had no answer for me. So I called Charles, they checked the light and said I need a $380 part. They would order it and it would be in on friday. They were also going to do the oil change. I called them the next day and told them that someone told me to check the gas cap and when I reset it the lights went off. The guy said I still needed the part and he would call when it came in. Well, that was about 3 weeks ago, guess I won't be going there...

krc1961

24 de feb. de 2011

I would highly recommend Charles Toyota to my family and friends when they are lokking for a new or used car. I brought my car into Charles for serevice and the Service Dept. did a very good job on my Toyota Prius. My Prius is running very well. I would like to take this time to say thank you and job well done to Forrest Cobb, Assistant Service Dept. Manager and to the the two (2) mechanics who did the work on my car. Why I have given this review is because I received very good service from this dealership.

Judith A. Wood

28 de ene. de 2011

I have used Charles Totoyta to purchase my last two Toyota Camrys. The service depart and the salemen have always been polite and efficient. I have not had to call and complain about the work done. This time the cold, I presume, shattered the drivers' side front door window. I called Charles Toyota and they took my car in the next day. They had to order the window, or I could have gone in immediately. The service people were very helpful and explained the problem, prepared me for the cost before I picked the car up and the women in the office were pleasant, polite,and efficient when I paid my bill. I will definitely go there to buy a new Toyota . I hope that it won't be too soon. I really love this car. I would recommenda this store definitely to my friends.

madearborn6956

27 de ene. de 2011

I purchased my Prius at another dealership out of state, however I have had all my auto service completed at Charles Toyota. The staff in the service department at Charles Toyota have treated me extremely well. They accomodate my schedule, complete the service I request on time, with no problems. The staff make me feel like I am an important customer, so I will continue to have my vehicle worked on at Charles Toyota.

JeanPaul

26 de ene. de 2011

It took 4 visits to have the spare electronic key programmed. One visit should have been adiquate. On the 1st visit, the dealer failed to tell me in advance that I neede all the electronic keys present in order to program the new key. On the 2nd visit, the dealer did not have the Hard Key cut. On the 3rd visit, the electronic key they ordered was incorrect. Finally on the 4th visit, the task was finished.

tivdik

22 de ene. de 2011

Charles Toyota has been servicing my 2003 Camry since I purchased it from them. I would not go anywhere else with my car. The hours of service are very convenient, and if the wait for my car would be too long, the dealership provides rides to work or home for me. The mechanics are excellent, and the service advisors are friendly, courteous, and knowledgeable. Thanks to the quality of the Camry and the service they provide, my car has had no major problems other than routine maintenance in over 93,000 miles.

ele48nor

21 de dic. de 2010

Dan Bilicki was very helpful in the purchase of my Solara Convertible! He has continued to make sure everything was still going great months after my purchase! If and when I am in the market for another vehicle I will definitly go to him! Charles Toyota is a great place to buy a vehicle!

bleccles

15 de dic. de 2010

Dan and the Charles Toyota personnel were very helpful and knowledgeable about the products and processes necessary to have leave in a 2009 Toyota Highlander in at 4 hours from arriving on the lot. The help extended to days beyond the sale to getting exterior work and registration completed.Thanks !

peggy ellal

18 de nov. de 2010

I hesitantly stopped into Charles Toyota as I was expecting High-Pressure BS from a car salespeson. Out stepped Ray McLean, the most courteous, knowledgeable, kind car salesman I've dealt with ever. Being a single, older woman I expected the worst but was sure proven wrong by Ray. I knew I wanted a Rav4 as I was trading in my 4Runner for smaller, more economical vehicle. Ray thoroughly went over all features of the Rav4, in simple easy to understand words; spent time actually showing me how everything worked; I never felt time constraints with him and can't thank Ray and the dealership enough for their customer service. I also must pass along compliments to Marty, Sales Mgr. and Tommy, Business Mgr. Fortunately I did not have to finance my vehicle but dealing with Tommy and having the warranty thoroughly explained sure made a decision easier to understand and make. Marty, Sales Mgr, was kind and when info on blue book value on my 4Runner was requested, he never hesitated to provide same - he was very understanding and I believe offered best price for my tradein. I highly recommend Charles Toyota, haven't mentioned Service Dept. as I used them on the 4Runner and never had a problem-their customer service is the best. I will be sending all of my friends to Ray, Marty and Tommy - thanx guys, you're the best.Just an aside - when I first bought the 4Runner I had light blinking and did not know what it signified - stopped into Charles Toyota (did not buy 4Runner from charles) and Ray was on the lot, he showed me what the light flashing signified, turned it off and never pressured me to buy another vehicle - truly the best.

JDacey

14 de nov. de 2010

This was the first time that I purchased a car. Dan made it an enjoyable and stress free event. He answered all of my questions concerning the different models that I was considering. This helped me choose the one that best suited my needs. Dans knowledge and positive attitude made buying my first car an outstanding experience. Thanks again to all at Charles Toyota!

tsntg

20 de oct. de 2010

Run flats are the lowest rated tires by far yet the Service manager stated they have never had a complaint - please! (I left after that) Mine tore apart to the tune of $1800 after driving 3 miles AND still I never had a mandatory low pressure warming light. Since you can't tell you have a flat with a run flat, the warning light is your indicator to get the tire repaired (100 miles in the manual, 50 miles on the tire manufacturer web site. The tire was faulty, and the installiation was incorrect. The facts speak for themselves here, yet it was determined I hit someting in the road (which I did not), but even if I did, with the tire shreaded and the fender destroyed the air pressure was still not low?

roxiegrl

12 de feb. de 2010

I have to write a review because a few years ago when I bought my car initially I wanted to buy new. when the finance person related to me my credit would only allow for a used ford tauraus I was a little upset because i wanted a corolla. when the very sweet sales girl went on test drive with me and my daughter she explained to me to build up my credit with the ford, then come back in a year or two to buy new car. she was so sweet to me and my daughter and i ended up buying the tauraus and would buy a car from her again. she even ordered ford floor mats for us!!!!!!!!!!thank you gabriella and charles toyota

brokasha

31 de dic. de 2009

I will never deal with this Toyota Dealership again. I am 100% CERTAIN that these positive reviews are from Charles Toyota employees/associates; check out thier reviews from other car dealer review websites (all negative responses!)They accepted my bid from a car bidding website and they confirmed this acceptance even after several follow-up emails and calls from both my wife and I. With every email and call they never declined the bid or suggested otherwise. When we called again to make arrangements for us to come to the dealership for final purchase, another "manager" (for that particular day) said that car bidding site "is like a porn site" and "we have never accepted bids from that site and I don't know why the sales person and the manager yesterday agreed to the bid". What is so incredible and the height of hypocrisy is that on Charles'Toyota call waiting dialogue the audio track mentions "At Charles Toyota we do what we say!"....Apparently not. They are deceptive and they waste the time of people honestly trying to use this site (which to them is not legitimate and similar to a "porn site")These guys are BAIT-AND-SWITCH PROFESSIONALS! BUYER BEWARE!

TonyMessa

19 de nov. de 2009

I recently sent an offer on a Tacoma to Toyota of Colchester and 3 days later-still no response.So I went a little further away and sent an offer to Charles Toyota.Jason (The Internet Manager)responded to me within mere minutes!! That afternoon I went down and purchased The 2010 Tacoma TRD Sport OFF Jason and Dan.The dealerships goal was 100% customer satisfaction and there sure held up there end of the bargin.After the purchase I went back and spent $700 in service/parts for extras for my truck.Thanks guys you are the best and I will do my best to refer people to you.Keep up the good work Jason.

challah

12 de jun. de 2009

Recently I bought a used car from Charles. I knew more about the car than the salesman did, as it was not a Toyota. I remember him repeating "It's a really nice car. It really is." Essentially, the car sold itself. On the day of pick up, i left the lot with an empty tank. Less than half a mile down the road, the light came on. After spending over 12k you'd think they could fill up the tank. Also, the fabric on the inside of the door was sticking out as if it had been vacuumed in a rush and not glued and pushed back in. The entire wash and detailing job seemed rushed. I wouldn't say Charles was a horrible dealer experience, but there is an air of salesman sleeze around the place that you won't find at other dealerships (Secor Subaru, for instance, who sadly did not have the car I wanted).

mercer

1 de jun. de 2009

I would like to thank Charles Toyota AND Jason Page for selling me a Nice 2008 Imprezza.It was a very good price.Best of all they took in my Nissan Altima that I had been in a accident with a couple days before.They used my insurance claim as a down payment and I came out with a great running car..Thank you Jason

willm

2 de feb. de 2009

When I purchases my car with Charles Toyota they were very helpful. I got a great rate on my loan. Great dealership and amazing service from the only place I would ever do vehicle business with. I recommend this dealership to anyone and everyone interested.

Renevalerie1

1 de abr. de 2008

When I was called by the Internet contact person I had just had one of the worst experiences I had ever experienced at a car dealership when Charles Toyota attempted to sell me a gas vehicle for a hybrid and I luckily enough had asked to look at the vehicle first. I told him I wasn't very trusting but I was assured this would be straight forward.I was greated at the door, went over the vehicle I wished to purchase, had a person evaluate my trade in, and within 20 minutes had a price in front of me. After no more than 5 minutes of negotiations I owned a Toyota Highlander Limited HYBRID with navigation, and nearly every other option. All at a price $3000 less than what the other dealership told me was the cost for the vehicle with my trade, even though they tried to sell me the wrong vehicle. For someone who just spent 40,000 plus on a vehicle it really was a great job on Marque's, your sales manager's, and your internet salesperson's part to make me feel very comfortable and trusting. I am waiting for the vehicle to come in and I suppose the deal isn't really done yet but so far this was just great. Thank you

illwill

7 de abr. de 2006

If i could give this dealer all zeros i would. I bought a used acar from them that was over priced by 4,000 compared to book value and also puty me in very high interest program when they said i would be getting 5% interest i really got 12.99% and they said i already signed the contect so i had to deal with it.Next i brought my car there because 2 days after i bought it the brakes went all together. when i went back to pick up my car it was raining and both windows were down. It only gets better.My transmission went three weeks later and they vowed to replace it. 3 transmissions later they finally got it right. In the meantime they gave me a rental car for all my troubles. After they couldn't get my transmission right they made me cover the rental car they "gave me for my troubles". What a crock of s***. Overall i wouldn't send my worst enemy to this dealer ship and i would advise...STAY AWAY!!!!!!!!!!!!!!!

Corollacando

19 de ene. de 2006

I just bought a new 2006 Toyota Corolla. Friends of our recommended this dealership to us, as they had bought 3 cars from them previously. Even though we haven't used the service department, our friends told us they do quality repairs and have never had a problem with service. I despise high pressure salesmen. Mike Smead, our salesman, greeted us professionally, answered all our questions and most importantly, put no pressure on us to buy a car. He was very helpful and really worked with us to get us a car we could afford. Tom, in finance, was also very helpful in getting us a loan at a good interest rate. He did not pressure us into buying a warranty, but was helpful in describing the details and left the decision to us. I would highly recommend these two men, and really don't understand why all the negative reviews previously posted.

grandiva926

8 de ene. de 2006

A recent car purchase at Charles Toyota led us to rate this dealer as unsatisfactory in all areas. Upon initial purchase of a vehicle, we were told we would be getting car "a". When the vehicle was presented to us, it was not the vehicle we had paid for. It did not have many of the ammenties car "a" had. We immediately confronted the sales manager and general manage. We were told they would do all they could to make the vehicle given to us as close to the vehicle as we thought we had purchased. The vehicle was so severly scratched, they promised they would remove them all. When they couldnt' do it, we were told we were being picky and that even "God couldn't provide us with what we wanted." Just two weeks earlier we had purchased a vehicle at Colchester Toyota and it was in mint condition. The service department at Charles Toyota is the only department worth noting.

jevaka

1 de dic. de 2005

This dealer greatly inflated the price on my MR2 Spyder.I never saw this car before, and it looked very exotic - and I wanted it badly. The salesman told me the MSRP on the car was about $32,000 I gave him a $400 tip to get me the lowest price possible, so he sold it to me for $25,000. It was used, 2 years old with 13,500 miles on it, but in very good condition. He also said that the car would sell fast, so I really didn't have time to sleep on it. I soon found the actual MSRP is about $24,000 for a new MR2 Spyder.The service dept also ignored my issues on steering wheel alignment, so my steering wheel is off-kilter and that's that ;) Thanks Charles Toyota! I hope the extra cash you made off me was worth it!Live and learn.

barrila

16 de abr. de 2005

Absolutely horrible. Took advantage of my daughter by selling her a used car with an overly inflated sales price as compared to regional averages, put her in a 17.99% financing deal at a monthly payment she cannot afford, falsified contract dates and were just plain arrogant.<br><br>STAY AWAY FROM THIS DEALERSHIP. They have a very poor reputation in Southeastern CT. (especially the finance manager)