Daniel

28 de nov. de 2015

Fast, service with friendly faces. If you had cars parked near buy people could look over the new cars but sales people should leave them alone unless they ask for assistance.

Esmeralda

26 de nov. de 2015

As you arrive you experience a great atmosphere and friendly Customer Service. The waiting time is never too long and I always end up leaving with a smile on my face.

Thomas

23 de nov. de 2015

Fast, courteous, clean, and did I mention fast. It was great and they were friendly sharing every detain about the service that was required.

Joel

22 de nov. de 2015

Excellent customer service, especially by Mr Xavier Gonzalez. His first concern is the customer, very pleased. Everybody knows that at Charlie Clark Nissan 99.9% leave with a car of their choice. Thank YOU!

Jo

22 de nov. de 2015

Friendly staff very attentive to the customer...its good to see the staff who helped me buy the car. Representavive who attended me explained in detail what exactly was done to my car and why some of the procedures w ere not and what maintance procedures he recommends for my next visit and the cost. I Will be finscially ready for my next visit. Thank you John

Maria

17 de nov. de 2015

The young girl taking the order. Great service. Excellent transaction. Clean car. The best service shop in town in Harlingen.

Clarissa

16 de nov. de 2015

My service at Charlie Clark Nissan was excellent. The Associates were on top of things and made you feel welcomed. The service was quick.

Chris

15 de nov. de 2015

it was one of my best experiences that i have ever had. this man was very helpful and should get a raise for his awesomeness

Jose

15 de nov. de 2015

Service people were very attentive and let me know what was going on with my car every step of the way.

Norma

15 de nov. de 2015

We got really fast service for the regular maintenance from the service department and the waiting area is very comfortable.

Oscar

14 de nov. de 2015

Aileen Garcia was super nice and very helpful , she had all the answers to our questions, super nice young lady

Henry

13 de nov. de 2015

The courtesy and attentiveness of the staff. Great and quick service. They notified us promptly our vehicle was ready. This is the second time I purchase a vehicle here not only for the quality of the vehicles but because of the great staff.

Maria

12 de nov. de 2015

Everyone was very helpful, friendly and courteous. Would continue taking my vehicle for service there. Like the reminder call that the service is due on my car.

Juan

7 de nov. de 2015

Professionalism and courtesy, plus friendlessness. Was very satisfied with the work done and the explanation of services that would require attention on next visit.

Sonia

6 de nov. de 2015

Everyone was courteous and professional and service was done in about 30 minutes. I always feel I get Vip treatment.

Amanda

4 de nov. de 2015

The individuals who assisted me with the oil change were friendly and prompt. I will be back there for my next oil change.

Robert

2 de nov. de 2015

the quick and courteous customer service provided by the gentleman who helped us. Not only him but, the rest of the staff as well. They always make you feel welcomed.

Luis

1 de nov. de 2015

They are very professional, and attentive to your needs, also help you out in every way they can. Anything you need explanation or demontration they will show you on your new vehicle.

Gloria

1 de nov. de 2015

Nice people always with a smile. They waiting was OK. It Was the right time that he gave me for my truck to be ready.

Nancy

29 de oct. de 2015

A co-worker sent me to this dealership and gave me the opportunity to meet Mr. Hector Fonseca who also took care of her purchasing a car. It was great environment and always asked me what I wanted and how I felt about the vehicles details. I was not rushed on my buy nor pushed to purchasing a vehicle I didn't need. I purchased the vehicle I loved and am loving it till today.

Juan

28 de oct. de 2015

the gentleman was very professional from the time we arrived. service was quick and pleasant. like that very much. not having to wait a long time. the individual Mr. Muniz is a great ASSET TO YOUR ESTABLISHMENT. GREAT JOB.

Matilde

21 de oct. de 2015

Friendly people very helpful always seems to be asking you where ever you need when you sitting down and waiting the process expressionist that young man Christian Soto

Armando

20 de oct. de 2015

Excellent customer service, was greeted and attended too very fast all problems where fixed on my vehicle couldn't be any happier with the service

Mariaelena

19 de oct. de 2015

Sales man's personality was awesome very patience and helpful. Clean facilities, they offered us food and drinks during the process.

Argentina

19 de oct. de 2015

The guy who helped me out was very nice. He new I was in a hurry and took care of me about getting out in time,

Diane

17 de oct. de 2015

The people are always friendly and courteous...willing to do that little extra........that's why i drive so far to have my Juke serviced.

Robert

15 de oct. de 2015

Very efficient and very professional in getting my truck serviced. Service advisors answered all questions I asked...did great. We liked display of vehicles on the lot and the products on the display floor.

Joshua

8 de oct. de 2015

The knowledgable and very nice salesperson Johnny Garza. As soon as I got to the dealership, he was eager to help me find a car that I loved and that fit my budget.

Manuel

6 de oct. de 2015

The Salesman was very professional and nice and not pushy, appreciated the excellent customer service. Nice clean facilities and was staff very helpful.

Roberto

6 de oct. de 2015

The service man that help me was very nice and very informative he explain what was done asked if I had any questions.

Rene

4 de oct. de 2015

Told them about problem I was having, and they jumped right at it, no beating round the bush. They went over and beyond with the problem I was having with my Nissan truck. Now I have piece of mind, it will not break down in near future.

Rosemarie

3 de oct. de 2015

Very quick process and i got help with the polite manner. I got there with no appointment but as soon as i parked my car i service not even a minute i got help that i needed thank you all for your quick service

Peter

2 de oct. de 2015

I liked that the car problem was found and fixed. Great Job. Service crew did a great job checking out everything that was written in our list.

Ana

1 de oct. de 2015

I liked that the dealer didn't give up on trying to sell us a car. He gave us many options on what car we should buy. I am happy with the choice of car I got.

Dora

24 de sep. de 2015

People who we talked to were all very friendly , and conversational. They gave us alot of information that was great for us to know, all stuff we wanted to know. They were Great!

Indhira

24 de sep. de 2015

I get coupons by mail to get oil changes Even though my coupon was expired they said it was ok to use

Dora

19 de sep. de 2015

Technician promptly attended to me, assisted with forwarding email where I had a coupon, and kept me informed of details throughout my wait.

Jorge

18 de sep. de 2015

The concierge was very kind, and when he realized that this was my first oil change, he lead me to the waiting lobby and offered coffee and water.

Stephanie

17 de sep. de 2015

Great service, great customer service, no pressure. I had been to Charlie Clark in Brownsville and had a terrible terrible experience where I was ignored and then treated rudely. I will never go back to Brownsville while Harlingen is so great.

Raymond

17 de sep. de 2015

The Service Team at Charlie Ckark Nissan are always on top of their game! My recent service was done in a timely fashion and I was more than happy with the results. Everything that was done as explained clearly and as always everyone involved was professional and polite.

Juana

14 de sep. de 2015

The staff and salesmen was very professional. The salesmen, was very knowledgeable on the car he was presenting. He made us feel comfortable and not pressured.

Nicea

10 de sep. de 2015

they greet you as soon as you get to the dealership everyone of the sales(wo)men are welcoming and automatically want to know what they can assist you with. If you have any questions or concerns and if they happen to not have the answer they are quick to find out. really nice people and if there is no snacks at the lobby they get some :) they make you feel as you're at home nice feeling awesome experience.

Lourdes

10 de sep. de 2015

Fast and efficient service. Waiting experience was enjoyable. Coffee and snack cakes available while waiting and waiting area was very clean.

peter

9 de sep. de 2015

Poor customer service salesman try to trick by playing with nubs to give you the highest price for the vehicle

Abelardo

9 de sep. de 2015

The best part of our experience was meeting Julio Santana. He was wonderful and very helpful. I cannot express how we appreciate all of his help with the purchase of the new truck. Thank you JULIO!!!!! GO RANGERS!!!!!!!

Juan

8 de sep. de 2015

..The salesman was very politely he was always there answering me all the questions that I needed to know about the vehicle that I was buyingAlso the people that help me with the loan also nice and politely and helping me every way they can

Laura

6 de sep. de 2015

Over all the experience was awesome. All personnel involved with the sale of the vehicle we bought were wonderful. I couldn't have asked for a better team to have assisted us with this purchase.

Rudy

6 de sep. de 2015

My experience was awesome I got there and was greeted fast by hector I believe that was he's name . The waiting time was quick I was in and out ina about hr very happy .

Hector

6 de sep. de 2015

Fast, friendly service. No hassles and actually listened to the customers needs. An actual great car buying experience!!!!! Highly recommended!!

Eduardo

4 de sep. de 2015

I liked that the service parts associate was straight up with me and honest about what services needed to be done on my vehicle. I went to the location in Brownsville and they were trying to tell me that my vehicle needed quite a few services. I was freaking out but thank God when I took it in to the Harlingen location Lisandro took the time to tell me that there were only 2 additional services that my vehicle needed versus 8 different services I was told I needed in Brownsville.

Jessica

31 de ago. de 2015

our sales rep had extensive knowledge of the 2 cars that we were considering. Rick Hernandez walked and talked to us every step of the way .

Charles

31 de ago. de 2015

upbeat energetic friendly knowledgeable staff exciting atmosphere and a real "get er done" attitude for their customersi would be more than willing to sing your praises if asked

Rosemary

30 de ago. de 2015

Joe Hernandez, the service advisor, came outside to meet me.I told him I needed my first oil change. He took it from there, directed me to waiting area & said there was coffee and snacks. Told me how long it was going to take. Within 35 min. he was back and said it had been completed. He explained that a Multi-point inspection had been done and 2 tires had tire pressure and overall inspection of vehicle had been done. He also gave me free 4 month roadside assistance coverage. Joe was very nice, attentive and went over everything and answered all my questions. He went over and above my expectations. He is a great asset to Charlie Clark Nissan. Over the years, we have purchased 4 new and 2 used vehicles and will continue to do business with them. Very pleased. Great job Joe! Thank you for making my visit a pleasant one!

Aminta

29 de ago. de 2015

My experience with your dealership was an excellent one. I was promptly greeted by a salesman who assisted me throughout my whole purchase. Your teams attitude and assistance made my purchase a pleasant experience. I would definitely recommend others to your dealerships.

Geralyn

28 de ago. de 2015

The service I received from Joe was excellent. He was helpful and very courteous. Joe explained everything I had questions on. I was glad he helped me. Thanks, Joe!

Jose

27 de ago. de 2015

My attendant was very helpful even offered to help me find a ride to work. My car was returned quickly and they called to check if I had any more trouble

Juan

25 de ago. de 2015

Super friendly staff. Very respectful. They care about the customer and make you feel like you're in good hands. I will definitely recommend Charlie Clark Nissan to my friends and family.

Noe

23 de ago. de 2015

Lisandro Muniz was professional, knowledgeable and also kind and helpful. He gave my 90 year old mom his arm and helped her to the car.

Glenda

22 de ago. de 2015

The entire staff treated me like family. They helped me get the deal I wanted and I walked out with an even better deal than I was anticipating

Nancy

22 de ago. de 2015

Salesman Alfredo was very helpful, nice, pleasant to talk to. He definitely made my car buying process less stressful, always keeping me inform of what was going on, he just didn't leave us waiting and wondering in waiting area.

William

22 de ago. de 2015

They were all courteous. Explained everything in detail. Answered all questions in a polite manner. felt comfortable in their presence.

Cynthia

21 de ago. de 2015

Service reps were very friendly and courteous. They directed me to someone who could help with my missing an antenna on my car since I bought it a year ago. Unfortunately, that person just took care of it today because I contacted the office for an update.

Norma

21 de ago. de 2015

Knowledgable, kind , friendly & quick, we enjoyed the visit, the service was great. we will be back ,keep up good work

Jose

19 de ago. de 2015

The service department was extremely polite, respectful, and very helpful. I was assured that my vehicle will be taken care of and I felt very comfortable with them handling my vehicle. They even refilled my windshield wiper fluid without me even asking. GREAT people and GREAT service.

Elva

19 de ago. de 2015

The gentleman that assisted me was very friendly and fast! He found my information and established I had warranty for the problem I was asking assistance with! He phoned me as soon as he had an update and continued to do so as time progressed!

Sessia

19 de ago. de 2015

Joe Hernandez in the service department. First of all, he is concern about you issues. I noticed that he is always compassionate with a smile to every client. He is a man of his word. I will maybe purchased another car at Nissan if Joe is still in the service department.

Jose

12 de ago. de 2015

As soon as we drove up we got helped by Rodney Camacho. He did am excellent job getting us into what we wanted and was very respectful and patient with us.

Rosalinda

11 de ago. de 2015

Mr Ricardo Hernandez was very courteous,informative about the car and about the financing of the car. Mr Hernandez managers were very patient also very helpful towards the financing of the car.

Raul

11 de ago. de 2015

Was helped by Cynthia.. She did great taking care of the issue with my car.. She also recommended additional service that would help with the life of my vehicle. Most important she made the visit feel like if we were family.

Ytszel

10 de ago. de 2015

Service associate was friendly, attentive, and courteus towards my necessicities of my meaning being there. He was also very professional and cooperative with all encounters of the business attained while in the service department.

Maria

10 de ago. de 2015

Thank you for taking the time to explain my options to purchase or lease. Mr. Lugo was very courteous and went out to look for the color I wanted, Mr. Armas was knowledgeable about my Murano and Luis that finished my purchase was very down to earth and explained the paper work I was signing. All were perfect gentlemen and kept reminding me to give them a call if I had concerns or questions.

Sameul

8 de ago. de 2015

The service managers Jose and John are very respectful and attentive. They bend over backwards to help the customer (me and my wife). There was a time we quit being Charlie Clark customers because of the poor workmanship and did not care attitude in the service dept. Once the car is purchased the service dept. is the face of Charlie Clark Nissan.

Leovardo

5 de ago. de 2015

My service advisor , i believe his name was Jose Hernandez, was people friendly, courteous, and very polite. And my car was delivered on time as promised.

Katharine

5 de ago. de 2015

my initial contact was with Audrey, on the phone, and she was very pleasant and very knowledgeable, but then I spoke to Mr. "Fonzie" and that sealed the deal for me. He was able to answer any of my questions and was very nice on the phone. It prompted me to drive to Harlingen (an hour away) to purchase my vehicle.

Miguel

5 de ago. de 2015

Great customer service. Had a great first time buying experience. The salesperson was very kind and helpful in attending me and my family. Recommend them to anybody looking to buy a vehicle and great customer service.

Weston

4 de ago. de 2015

Sergio Sanchez did a great job leading me to the right vehicle. I was not planning on buying a car then but just wanted to look around. I'm glad I bought the car I have now. Two thumbs up!!

Jaime

2 de ago. de 2015

Customer service was great!!! The buying process on the other hand did take forever. They just need to work on being honest when making a sale. They tend to start lying when they see that the sale isn't going through. I understand they're sales people, but they need to keep saying the truth before it comes back on them.

Violeta

2 de ago. de 2015

Joe the person that assisted us during the oil change was very helpful and friendly. The service was super fast.

Maria

1 de ago. de 2015

Great and pleasant people who were able to make you feel like being at home and answered any and all questions.

Aurora

1 de ago. de 2015

They believed in me at a time that I was losing hope due to a bad divorce, that brought my credit rating very low. Sales men were great and treated me with the respect that an individual should always have no matter what situation they find themselves in. I am supremely grateful to Charlie Clark Nissan and their sales people, especially Mr. Christian Soto for being so informative, patient and answered every question and concern i had. Thank u very much for showing me that life isn't hopeless after a bad situation

Virginia

31 de jul. de 2015

Mr. Jose Hernandez is always very pleasant and accommodating. I greatly appreciate doing business with him and the other personnel.

Yvette

31 de jul. de 2015

I appreciated the fact that the individual I dealt with in the service department was professional and explained every issue that pertained to my vehicle.

Maria

31 de jul. de 2015

I was happy that everyone was so nice and my salesmen (blake) knew what he was talking about he explain everything to me about the car

John

29 de jul. de 2015

Ric and Art showed excellent customer service in not giving up on my attempt to get into a new vehicle. They also displayed the respect of an honest deal.

Rosa

27 de jul. de 2015

Very attentive salesman Rodney. Carlos Ares (?sp) manager very willing to work with me. Finance person was also very friendly and thorough. A pleasure doing business with all of them.

Rolando

22 de jul. de 2015

The attention and greeting we get is the best, everyone is very nice and I like that there is always coffee.

Heart broken

25 de may. de 2015

I'm very disappointed with Charlie Clark nissan dealership. They keep calling you to offer you a better deal on the phone and lie bout the rebate to lure you in. They raise your hope on the reps offers but on Paper the offer is different. I went in one week and was offered 8% apr and payments of 655/mo. Went 5 days later and was given payments of 819.00 / mo on the same vehicle. How can that be... Their response was that banks don't like to work on papers for quotes and the customer leaves and come back and so your quotes have changed to higher payments or APR. wow that's really sucks. If they really cared they should help customers more, as we the customers are the ones that make Charlie Clark succeed. May our lord help us. And them . Just went to fix the SUV as it had a recall on it, feeling

Tom

11 de feb. de 2015

Since DealerRater has no option for zero stars, these guys get one star.THE BOTTOM LINE HERE AT THE TOP IS DO NOT PATRONIZE THIS CORRUPT AND/OR INEPT DEALERSHIP.I will try to make this as short as possible, even though my distasteful experience with this company lasted about 6 months.One day while visiting South Padre Island on a trip from California, my Xterra would not start easily and/or not remain running if it did start. Eventually it died altogether and I had it towed to Charlie Clark Nissan in Harlingen, Texas.Pascual F. in the service department claimed to be unable to diagnose what they ultimately claimed was a failed component somewhere in the chain of computers/sensors. He claimed to be in internet contact with some Nissan brain trust that interprets diagnostic reports, although they claimed the system kept going down, delaying the process more than a full day.Eventually they narrowed it down to some sort of ECU component with a replacement cost of over $400, coupled with $450 in labor costs (NOTE - the invoice does not detail how many of the 4 or 5 hours of labor for which I was charged was for their dysfunctional diagnostic process, but the amount of labor it takes to unplug, remove, replace and re-plug a readily accessible computer component under the hood should certainly not be more than one hour!)$850 on my credit card and I was on the road again. HOWEVER.......NOW FOR THE KICKER: I learned from my local Nissan dealer back home that the part they replaced had been under recall from NIssan, so charging me to replace it means...1) They are completely incompetent.2) They are completely dishonest. (To quote my local Nissan service advisor: "Dude, EVERY Nissan service department knew about this problem. They knew you were from out of town and got greedy. Simple as that.")3) Probably both 1 and 2.Regardless of the reason, any and all are unacceptable, and you would be wise to take your business elsewhere, so consider yourself warned.HAPPY ENDING: Although it took me the better part of 6 months going back and forth with Nissan North America's consumer affairs, I eventually received a full refund.

selmo

23 de sep. de 2014

I guess Charlie is not too worried about his dealerships cause they are terrible. I fault Nissan for this too for allowing a place like Charlie Clark to sell cars when there reps just lie to you.

Akitafan

3 de ago. de 2014

Good sales reps and customer service overall. Little slow in service but solid repairs. Will be returning.

Vanessa

28 de jul. de 2014

Hate it that every time I come here I get swarmed by sales persons at the gates!! Don't even give me a chance to come all the way in!! As soon as I get rid of the Nissan I currently own, wont ever come back here!

Teacher sofia

30 de ago. de 2013

No doubt, BROWNSVILLE'S Charlie Clark has the worst people working there. The salesman was nice and explained everything. I was happy with his service since he did his job and explained everything well. The manager and director are the most unprofessional and rude employees I have met. I could not believe how bad they treated me. They surely lost a family of loyal customers. Mr. Clark should seriously think about changing directors. That man, I shouldn't even call him that, treated me like nothing. He said he was a busy person and I had to make an appointment a week before to be able to ask him a question. I waited for more than an hour to talk to him and even after that, he treated me worst making fun of me loudly and front on other employees and customers. HE NEEDS TO UNDERSTAND THAT HE IS ALSO AN EMPLOYEE AND DOES NOW OWN THAT COMANY. I went to the Harlingen store a day later and bought my car. Super happy with the service. I'll never ever return to the Brownsville store not even for an oil change! Ugh!

cliffordwareham

2 de jul. de 2013

The purchase of the vehicle went smoothly with no undue pressure. Found a few minor details with the vehicle after the sale. The first payment is due next week and these issues have still not been resolved after 5 trips back to the dealership. First car dealer I've ever seen that you have to get the sales man to approve service/warranty work. They actually damaged the paint on the vehicle while they were "fixing" a problem. They talk a great story during the "sale", but afterwards, they backpedal at every turn. Getting them to return phone calls is a joke, and they set up appointments and "forget" the appoint, them being no-shows at the appointment time. I would never ever recommend anyone buy from them.

BIBI ORTIZ

4 de feb. de 2013

THIS WAS THE 1ST TIME I BUY A BRAND NEW CAR AND THE EXPERIENCE I HAD AT THE HARLINGEN STORE WAS HORRIBLE!! THE CARSALESMAN DID AN AWESOME JOB EXPLAINING THINGS, BUT WHEN IT CAME TO THE FINANCE GUY HE WAS SOOOOO RUDE!!! NEVER HAVE I BEEN TREATED SO POORLY IN CUSTOMER SERVICE. I KNOW I HAVE BAD CREDIT BUT THE "CLOSER" SHOULD NOT HAVE TOLD ME, "WELL PAY YOUR BILLS ON TIME IF I WANT A LOWER APR, NO ONE WILL OFFER YOU A 2.99 WITH YOUR CREDIT." THAT'S BECAUSE WE WERE ALREAY APPROVED FOR THE 2.99 WE JUST WANTED TO SEE IF MAYBE THEY HAD A LOWER APR.

John__3

25 de may. de 2012

This is my personal experience on 05/25/12 at Charlie Clark Nissan in Harlingen, Texas. My wife and I both have post-graduate degrees and both working professionals. During the negotiation process, the Floor Sales Manager named Ernie (age of mid-late twenties) made an offer which my wife and I were considering. Ernie began to drum his hands loudly on our table while sitting next to us all the while slouched back on his chair while my wife and I talked it over. My wife and I asked for a better price and Ernie said that was the best he could do. We said the price was too high and that we were going to leave. Ernie said kay got up, crumbled the papers and threw them in the trash as he briskly walked away. We expected him to politely reject us but were shocked at his disregard for us and by his lack of professionalism. We left the dealership without an apology for his rude, arrogant behavior which led us to believe that Charlie Clark Nissan management supports this obnoxious attitude or turns a blind eye from it.

AFAITHE

21 de may. de 2012

IM A VERTEN AND NO RESPECT WAS GIVEN OR A HELPING HAND. ALL I WANTED TO DO WAS TRADE VEHILCLE IN TO HELP WITH MY PAYMENT. THEY SAID THEY WOULD HELP OVER THE PHONE AND WHEN I GOT THERE THEY TREATED ME LIKE I WAS NO ONE. THE STORY CHANGED OVER AND OVER. I TOLD THEM I WAS COMMING FROM MCALLEN AND THEY STILL DIDNT CARE. DONT EVER BUY A CAR FROM THESE LOSERS, THEY DONT RESPRECT VERTERNS...

Reluctant buyer

30 de ago. de 2011

I hate shopping for vehicles. I stopped by simply because I heard a radio ad and didn't expect to be helped. Instead I was greeted and felt welcomed by all the staff. My salesperson was professional and answered all my questions and made my experience quick and painless. I will definitely be buying another car from them.

lashaya

23 de may. de 2011

I purchased a pretty red 2007 Toyota Camry from Charlie Clark Nissan in San Antonio, TX. I paid $95 for a detailed inspection before purchasing it. The MX shop said it was a keeper as there was only $500/change worth of gen preventive MX required. I'd already checked the price of the car on Kelly Blue book and negotiated the price based on the body cosmetics & the what the MX shop found. Barely two weeks pass, we wash the car and began to notice specks all over the car. At first we thought it was just calcium/water spots, but as we looked closer, they were nicks all over the car, mostly on the hood and it looked like rock damage. I took it to MAACO to get an expert opinion of how this could've been covered up for the passed two weeks. The rep mentioned he believed it was a shoddy temp cover job used to make cars look pristine temporarily for a sale. I understand dealerships do touchup work to sell cars which is understandable, but I went to two different paint shops for quotes to fix the paint on these vehicles, one was $1100 and the other was $1000. Mind you, I barely had the car 2 weeks and as soon as water hit it, all the scratches, nicks, were unvielled. I went back to Mike and told him I think they owe me a paint job because the car was pristine until we washed it and the cover up was just wrong. I told him had this been known, I would have negotiated a lower price or not purchased the car altogether. My husband also spoke with him and stressed to him all the problems didn't show up till we washed it, stressing that it was an obvious cover up. Mike, the salesperson, denies it all and tells him in addition to taking it to a regular mechanic to be checked out, we "should've" taken it to a paint specialist before purchasing it. We felt screwed big time because we traded in a car and told them exactly what was wrong with it and made know attempts to cover anything up with the body, yet we were treated this way. And seriously, no one should have to take their car to a paint specialist before purchasing it - that's just not right. We feel we did due diligence by paying $95 by taking it to a reknown maintenance shop here in San Antonio who like us, saw no problem w/ the cosmetics until the water hit it. On top of that, we paid cash for the vehicle. Instead of them fessing up to fix the problem, we were told we should've taken it to a paint specialist and then were offered to trade it in and purchase one of the 2010 vehicles they had on the lot, paying the difference in price of course, after we'd already paid on the preventive maintenance on the Camry. Very disappointed.