Charles

11 de nov. de 2016

As always Jason Stamer done an outstanding customer service. Courtesy vehicle were flexible on time. I like the courtesy free car wash

Tamla

11 de nov. de 2016

My advisor for the day was ok. It was the normal experience. The only thing I did not like is that the advisor said she would send my paperwork in my email and I am yet to receive it as I like to keep all maintenance paperwork in the glove box.

Barry

7 de nov. de 2016

the phone contact the service agent provided, the car was washed and the staff was very customer oriented. thank you

Jeremy

6 de nov. de 2016

Checked in easily and with professionalism, kept up to date all the way through the wait. Car was washed without asking, which was a welcome surprise.

Margaret

6 de nov. de 2016

The dealership provided great customer service. My Car was ready when promised. Overall it is a great dealership. I will definitely return.

Karen

4 de nov. de 2016

Checkered Flag Mini-What a Best of Class dealership!I have been buying cars for the past forty-five years and I must say that this was the best experience of them all. Starting with my first telephone contact with Stephanie Walker (Mini Motoring Advisor), she was very professional and wow did she know her Coopers. Within a short period of time we narrowed it down to either a pre-owned Cooper Countryman or Cooper S Countryman. As we arrived for our appointment I noticed that she had parked the two Coopers of interest side by side while greeting us with a great smile at the front door. Once inside the show room her sales magic began. She walked us around the showroom showing us were all the different departments were while continuing to answer any question is that we had while pointing left and right to all of the accessories displays. What a show room, I felt that I had become British for a moment. Those Black Jack mirror covers really rocked!Once outside, she put us beside the pre-owned Cooper Countryman and reviewed all the features inside and out. Vicki Flores (Mini Brand Manager) came out and advised us that they had just heavily discounted their prices on their 2016 models. After looking at them, we decided to stay close to our budget and proceeded on our test ride. Wheeeeeeee Now, for the Cooper S Countryman. It had additional features like fog lights, center front council, sport mode with steering wheel shift paddles and upgraded heated seats. What a ride, we were hooked, yes with line and sinker. Stephanie made our buying experience extremely pleasant giving us the best deal they could for what we wanted.So the paperwork was started and the final stop was with Tegen Titus (Mini Finance Manager.) He provided us with valuable information related to an extended warranty, lowered our interest rate and really made us feel like we were a valued customer.As we walked outside to drive away in our new Cooper they had it detailed with a huge deep blue ribbon sitting on the top. What a great way to end the day, now becoming part of the Checkered Flag Cooper family.Stephanie, we will recommend you at Checkered Flag Mini to everyone that we know!Many thanks,Dennis & Karen Schurr Manteo, NCP.S. The Coopers name is RNDABOUT

Benjamin

4 de nov. de 2016

Great service from sales and management. Very attentive to my needs and listened to what I was saying. I would recommend this group

Ira

3 de nov. de 2016

Staff friendly and courteous, waiting room clean and well appointed, service was prompt and competent. All in all, a pleasant experience.

James

3 de nov. de 2016

Promptness, up to date contact, ease of making appt, free car wash, free loaner vehicle, easy drop off and pick up.

Brenda

3 de nov. de 2016

As always, my experience with Checkered Flag BMW Service was great. I was very happy with the service provided and the amount of time it took to have the work completed. Very efficient Advisor and staff.

Bill

2 de nov. de 2016

Exceptional customer service... especially by Dan Lilly my designated service advisor. Also greatly appreciate the use of a loner vehicle while my car was being serviced.

David

2 de nov. de 2016

Quick service everyone is always very professional. Shuttle service is top notch. Thanks for your service. Will return. BMW service is five stars.

Kerry

31 de oct. de 2016

Much thanks to Ashley for making "a pain in the neck repeated repair" situation a pleasant one. My aging 2004 325i has experienced repeated repairs for leaking vapor barriers, a weakness in another wise wonderful car. Having Ashley's positive attitude and diligence in reviewing the car's history towards solving this problem were greatly appreciated. Pleasant loaner vehicle and courteous personnel are is also greatly appreciated.

Mark

28 de oct. de 2016

They completed work in a timely manner. Staff is very friendly and helpful. Thanks for making service a pleasurable experience.

Anne

28 de oct. de 2016

It was just perfect! It is so nice to be greeted by sincerely friendly people. I love my mini and it was ready very quickly, and clean!!

Shannon

27 de oct. de 2016

Adam was awesome. Extremely friendly and helpful. They were extremely accommodating with my loaner and returned my car clean and fixed- even under warranty.

Kenneth

26 de oct. de 2016

Frank and Daniel are always so friendly and helpful. You know they have your best interest in mind when servicing you!

Jeanette

22 de oct. de 2016

I needed my car by 11:30am for an out of town trip and Adam made it happen. Service was amazing.

Romulo

20 de oct. de 2016

The initial experience was good. But later I found out that my negotiated out the door price was totally different from the final price I paid. I did not noticed it at the time of signing.

Leslie

20 de oct. de 2016

Dan Lilly makes my experience exceptional. He is easy to work with and very helpful. Always has a smile and is very personable.

Tyrone

18 de oct. de 2016

Ashley Hunt professional, caring and informative mode of operation. Ashley Hunt is a Superstar ! She made me feel good when my BMW was in bad condition. Ashley email me every three days with any updates on my car. You can tell when someone love their job how they treat people. I can truly say Ashley love her job. Ashley Hunt is a Superstar! I strongly recommend she receive a pay raise. Ashley is the reason I will buy another BMW from checker flag. Ashley is the ONLY consultant I will work with. Her customer care is above and beyond her peers. I can make that statement because I have dealt with the other consultants and her professionalism is abover others. I usually don't complete surveys but I feel obligated to inform her supervisor on her dictation!

Douglas

18 de oct. de 2016

Love how they care about you and your car! Very professional down to the last detail! Nothing is too much trouble! Worth the drive!

Frederick

16 de oct. de 2016

Dan Lily is extremely pleasant, helpful and always wonderful to work with. He deserves a bonus for all his dedicated hard work!

Dean

16 de oct. de 2016

Ashley was extremely helpful and anticipated any needs we might have in advance. Great job and would be glad to have Ashley's help in the future.

Daniel

15 de oct. de 2016

Dan Lilly too too too too too too too too too too too too too too too too too too awesome

Kenneth

15 de oct. de 2016

I always feel a personal experience being part of Checkerflag family and that they generally care about the service their performing on my car. Also my car was serviced in timely manner while I waited.

Roberta

14 de oct. de 2016

I like the service there because I get back a super clean & smooth driving car. Also having a loaner while work was being done is important. Most important is that all the employees are friendly and helpful.

Anthony

12 de oct. de 2016

my service advisor dan lilly really helps us out with every situation and give us the best price that he can

Jennifer

7 de oct. de 2016

Anastasija was very knowledgeable about all aspects of the car. She ensured that I got exactly what I wanted. She is very friendly and easy to work with.

Mark

6 de oct. de 2016

Jason Stamer has been my service adviser for a number of ensuring the work is performed correctly, years and always done an excellent job in scheduling he work, and keeping me informed on the status.

Nicholas

6 de oct. de 2016

My service advisor Mike Lawson is top notch! The sales and service departments at Checkered Flag will keep me buying cars there forever.

Gary

6 de oct. de 2016

Consistently outstanding customer service by Mr. Joe Hawthorne. He is always willing to go above and beyond to satisfy the customer.

Andy

5 de oct. de 2016

Jason takes great care of me. He explained all options and was thoughtful about guiding me on the best approach. I trust him, so I trust Checkered Flag.

Anthony

5 de oct. de 2016

Joseph Hawthorne is awesome. He has the most "can do" attitude I have experienced. Looking out for the complexities of my schedule and maintaining the excellent working order of my vehicle.

Roberta

5 de oct. de 2016

Service rep went far beyond the expected. You should change the 20 word requirement. I shouldn't have to satisfy an unnecessary bureaucratic requirement and will not comment in the future.

Shirley

5 de oct. de 2016

Ashely is always professional and she made me feel like I am valued as a 1# customers. She is the same each time I come in. She makes my experience the very pleasant.

Larry

30 de sep. de 2016

Jason Stammer, my service representative, is highly competent, available to respond to questions, let's me know up front the issues and cost, and treats his customers with respect and kindness. You could not ask for a more qualified service representative.

David

28 de sep. de 2016

Service was fast, complete and not too much damage was caused to my steering wheel during the airbag replacement process.

Joseph

27 de sep. de 2016

Prompt assistance upon arrival. Very knowledgeable service representative. Relaxing waiting area for customers and the service was expeditiously performed. Morning was best for me.

Michael

26 de sep. de 2016

I am very satisfied with my recent car service. As ALWAYS, my service advisor, Miss Ashley Hunt, was nothing short of an absolute professional that kept me informed of the status of my service and followed up to ensure everything continued to go well after my service was complete. My car was also, as usual, returned washed and vacumed to my satisfaction. The entire staff is always very welcoming and polite. Above all, my visit to Checkered Flag is always a delight, thanks most of all to Miss Hunt.

Loraine

26 de sep. de 2016

Very easy to schedule appointment. Work completed within just a couple hours. Very friendly staff. Easy to communicate with service writer.

Jackie

25 de sep. de 2016

My Service Adviser, Dan Lilly, always keeps me updated on the status of my vehicle and ensures it is ready for pick-up on time.

Michelle

23 de sep. de 2016

Communication including reminders was excellentRental to use while waitingService finished in a timely manner. Informative about service as well as cars overall.

Walidah

21 de sep. de 2016

Great as always Dan Lily was very helpful, and all the staff was helpful from drop-off to loaner pick up.

Ronald

20 de sep. de 2016

We were given a loaner car to use while our car was being repaired, totally unexpected, but greatly appreciated. Daniel, our service adviser, was able to get "Mini" to absorb a portion of our repair, again, not expected and much appreciated.Our car is running great now and we are very happy.

James

19 de sep. de 2016

My service guy was awesome! the service was fast and complete. My advisor was Adam Jensen. I didn't receive any surprises and was advised before any work was done.

Tracy

18 de sep. de 2016

Customer service and service workers! Service Asvisor and Technician were knowledgeable and thorough. I would definitely recommend to family and friends

Danilo

16 de sep. de 2016

Mr. Lily was very helpful and accommodating. Although there was a problem (coolant started leaking when the car arrive at our home) Mr. Lily was able to arrange a tow truck to pickup the car and he made the necessary correction to the problem.

Richard

15 de sep. de 2016

Jason Stamer is a true asset to Checker Flag and would make an excellent Service Manager. He understands customer service and communications.

Christina

15 de sep. de 2016

Jason Stamer is great to work with when I need service! And I will always buy from Scott Weseleskey! Always top notch service.

Jeremy

15 de sep. de 2016

Service was great and employees were helpful and knowledgable I was in and out with little wait and back to motoring

Michael

14 de sep. de 2016

Staff that was very helpful but not pushy. They allowed me to take my time looking at different models, answered my questions, and were there for me when I was finally ready to buy.

Leslie

14 de sep. de 2016

Jason was amazing and is a super rep. He greeted me with a big smile and super attitude. I was very impressed.

Gear

14 de sep. de 2016

Lucius was wonderful to work with, he was very accommodating. Ed was great to work with as well he was very knowledgable about the cars in his lot. I would recommend Checkered Flag to anyone looking for a car.

Christopher

14 de sep. de 2016

Mike Lawson is the consummate professional. He always provides fast and courteous service without any issues and generally takes care of the customer from beginning to end.

Tina

13 de sep. de 2016

While there for a headlight they let me know about an upcoming recall and took care of my mini's needs.

Christian B

12 de sep. de 2016

Checkered Flag's Mini Staff is always professional, friendly and most important trustworthy. I know that no mater the level of important my requirements are, every member of the CFM team will be there. Whether our next purchase is a Mini or a BMW it will be from Checkered Flag.

Steve

9 de sep. de 2016

Quick in and out...great personal service by Service Advisor Adam. Very satisfied with my experience. Would take my car back in the future.

Tonette

9 de sep. de 2016

Timely return of my vehicle. Staff was very courteous! Service Manager was able to get the problem with Mini diagnosed quickly and effectively.

Larry

7 de sep. de 2016

The person(s) that I dealt with were highly responsive to my needs. Dealing with them was like dealing with family members.

Linda

7 de sep. de 2016

Inspection and cup holder at no charge. Had car back same day and clean. John was friendly and responsive. I will return.

Carvin

6 de sep. de 2016

Friendly fast and got a great car Lucuis was awesome this is my 2nd car from him and will return if needed

Lisa

6 de sep. de 2016

The staff was friendly and honest. They are aways happy to assist you with any of your questions or concerns.

Cheryl

6 de sep. de 2016

Everything except my name being mistyped on final invoice......Chelsea Brooks not....Cheryl Brooks.....other than that service was perfect! Great service clean facility and great customer support.

Camille

5 de sep. de 2016

Awesome! Thanks to Dan Lily and Pasquael and the crew my check engine light is finally off and my car is running better than ever.

Dalisay

4 de sep. de 2016

The sales rep, Michael, who assisted us was very helpful and knowledgeable with the product. It helps us tremendously in deciding which vehicle to purchased.

Patrick

30 de ago. de 2016

Very courteous and hard working team at Checkered Flag. Mike Lawson goes above and beyond to make sure of customer satisfaction.

Stan

30 de ago. de 2016

The staff was very friendly, professional and easy to communicate with and the facility was immaculate.I'll definitely return for future service.

Barry

25 de ago. de 2016

Great customer service from Mike and Ron at Checkered Flag in Virginia Beach. Give them a raise and keep up the good work.

David

25 de ago. de 2016

One of the best things I liked about my experience was the customer service that I received! Dan was friendly, knowledgeable, thorough, explained everything to me and made me feel very comfortable with the whole experience. When I went to get my loaner car, I received the same great customer service from Melissa. Before me she had to deal with an irate customer and she handled it very well. She didn't let it affect her and how she then proceeded to handle me. Employees like Dan and Melissa make me want to come back!

Kelly

24 de ago. de 2016

Michael Lawson has always made my experience exceptional. He is the reason I get my car serviced at Checkered Flag BMW.

John

24 de ago. de 2016

Everything, service was perfect I would recommend this dealership and I will buy my next vehicle from them for sure....

Corinne

24 de ago. de 2016

My BMW service advisor Michael Lawson. He has always provided me with complete confidence that maintenance/service needs will be done correctly. I'm always completely satisfied.

Charlotte

24 de ago. de 2016

Personnel is very knowledgeable and don't recommend services that are not needed. Service is fast and my car is washed when I get it back.

Marta

24 de ago. de 2016

Frank, the gentleman who coordinates service for my car, is extremely informative, helpful and courteous. It is no effort to have my car in tip top shape with Frank's guidance. Thank you, Frank.

Angela

23 de ago. de 2016

My service advisor was very friendly and able to get me in and out fast. The car wash was great.

Deborah

23 de ago. de 2016

My experience was wonderful. All of the staff was friendly and courteous. I really felt like a VIP. Keep doing what you are doing!

Robert

22 de ago. de 2016

Service advisors, and other associates, despite being very busy, seem to take care of each of their customers, without rushing through explanations of service needed. Joseph Hawthorne served as my service advisor, and took exceptional care of me during my recent service visit.

Michel

19 de ago. de 2016

1. Customer service A. The constant communication between Frank Lindsley at service dept. and myself (keeping me up to date on a regular basis). B. The exceptional length one of your sales representatives (I don't know how to spell her name; something like Anastasia M., her last name is Russian but her ancestry is Latvian) - exceptional because we were having a difficult time getting a loaner car as the dealership no longer had any available, SHE (with neither of us knowing each other) took the time to walk over to the BMW dealership and walked back with their manager to Mini with the desire that he might be able to facilitate the ability for Mini to provide us with a loaner car, which he did. The repairs and back orders from Germany meant I would be without a car for almost a month. For this woman, from another dept. with whom we had never had any contact previously, to intercede on our behalf is the PERSONIFICATION of the most thoughtful customer service I had ever received and showed to me Mini's exemplary emphasis on their customers. She was so concerned about our experience remaining a positive one. I had called several times to speak with the supervisor at Mini to inform her about what Anastasia had done for us, but was unable to reach her as she was on vacation. But I will continue trying. It is my hope that she can be recognized in a special way by Mini/BMW for going that extra mile in demonstrating how much you do value your customers. I have never experienced anything like this or my interactions with John Lindsley at any other dealership. For me, it's not about only the sale, which obviously is important otherwise you would have to close down, but building and maintaining a trust with the customer that will create a desire within him/her to want to come back. Too bad such an attitude is not more universal, as has been my experience. Plus the driving experience of a Mini is quite unique and exciting. PLEASE do not forget about Anastasia! (I hope I have her name spelled correctly.)

John

19 de ago. de 2016

Our service provider was extremely courteous, and communicated with me regarding the completion timeline regularly. Thank you for the excellent car wash as well!

William

17 de ago. de 2016

My service adviser was great. She stepped in for Joe because he was overbooked and earned my trust. I am comfortable using either of them from now on.

Kelly

15 de ago. de 2016

All services are explained very well. The customer service is above and beyond. In the last month I've been to BMW twice and the second time it was an emergency tire replacement and I didn't have an appointment. I was able to get the tire replaced that day in a timely manner and I really appreciated that. My agent Joseph Hawthorne is just awesome!

Amanda

15 de ago. de 2016

Overall customer service. My advisor, Ashley goes above and beyond. Attention to detail. Fast service. Proactive? Next service date already scheduled.

Mary

14 de ago. de 2016

Ashley is an extremely professional, competent person. She goes above and beyond to make her customers happy. Ashley has been very thorough and knows her stuff

Johanna Alicia

12 de ago. de 2016

My service representative was very pleasant and friendly. I have service my car for the last 5 years and its always a pleasure talking to Mike.

Brian

11 de ago. de 2016

Courteous, helpful, fit me in. Excellent. I won't go elsewhere! I have nothing else to say, can't extend to at least twenty words

Karl

10 de ago. de 2016

I was please with the thorough, careful followup by text messages and phone calls. The Service Consultant did a great job of keeping me informed and getting my input during the repairs.

Shelia

9 de ago. de 2016

Everyone was very accommodating, especially Mike my service tech. I had several questions on the recall and lease questions. He kindly helped in each area. My car was sparkling when I left.

Raymond

7 de ago. de 2016

fast reliable service and a loaner car -- Dan has always gone the extra mile to make our experience exceptional

Robert

7 de ago. de 2016

Folks were friendly and informative. Many thanks to Ron Reid and Jim Finnighael for making the car buying process successful

Stephen

7 de ago. de 2016

The extreme help from everyone. They went above and beyond. Especially Lucius, he know how to treat his customers he answered every thing we ask for.

Edwin

5 de ago. de 2016

Made appointment online, greeted at the care when arrived, fast service, call from Service agent, loaner vehicle, my car was vacuumed.

George

4 de ago. de 2016

Ashley Hunt is a true superstar! She is intentive to the customer's needs and always has a smile. She is up front and honest and helps you any way she can. She is the reason we keep going back.

Robert

4 de ago. de 2016

loaner car, pleasant customer lounge. Attentive service personnel who kept us informed of the progress on the repairs. clean car when delivered

Patricia

30 de jul. de 2016

Thorough work and courteous service. I was very pleased with the loaner car I was provided during the repair of my vehicle.

Andrew

28 de jul. de 2016

A loaner was provided, and that was very helpful! Job done as requested. Checkered Flag is always great to deal with.

Linda

26 de jul. de 2016

As always, I am treated with courtesy. I feel like people are happy to see me when I bring my car in for service. A very pleasant experience.

Webster

24 de jul. de 2016

ProfessionalPersonablePoliteCustomer Service OrientedAttention to detail - extremely thorough - ensured all issues addressed and all questions answered in a timely fashion.

Mary

22 de jul. de 2016

Anastasia and "Mr. Genius" had great customer service. Both were very knowledgeable and explained issues and features very well. They both went out of their way to make sure that I felt well served

Timothy

22 de jul. de 2016

Professional demeanor of the service staff. My car was ready on time and the dealership provided a convenient shuttle to my residence.

Brad

18 de jul. de 2016

Dan in the service department is excellent! I know that I can trust his advice, recommendations, and knowledge. I truly appreciate that.

Randall

18 de jul. de 2016

quick and professional, great facilities and support staff, grateful they always help to link my phone to the bluetooth and ensure loaner is available.

Gwynndolyn

14 de jul. de 2016

The personal attention that Jason Stamer gave to us to ensure that all concerns are addressed and met. He provided great service.

Alvin

7 de jul. de 2016

Checkered Flag BMW service manager provided excellent service. They have a great waiting area well stocked with plenty of treats.

Terry

6 de jul. de 2016

Mike Lawson in the service department is the number one reason that I will purchase my next BMW from Checkered Flag. Mike ensures that all the service(s) for my vehicle are up to date; he ensures that my customer experience far exceeds my expectations. I used the service center several times and Mike has met or exceeded my expectations every single time. Additionally, the people who provide the loaner vehicles are very helpful and accommodating.

William

5 de jul. de 2016

Thanks to the efforts of Dan Lilly, my service advisor, and Checkered Flag's Warranty peersonnel, my BMW's recent repairs were covered under my extended warranty as a Goodwill gesture. I had reported the problem to Checkered Flag and had my car checked out prior to the warranty expiring. I appreciate Checkered Flag's integrity in repairing my car, with my co-pay limited to maintenance items and my co-pay.

Nick

5 de jul. de 2016

Personalized, friendly service. I never feel like just another 'number' when I come here. Joe, our service provider, takes the time to make sure all of our questions are answered.

Martrina

5 de jul. de 2016

The time it took to be assisted was really great! The customer service was professional and very direct. Good service.

Stephen

1 de jul. de 2016

Jason was great. He kept me informed as they worked through the state inspection and the recommended service items on my BMW X5.

Cynthia

30 de jun. de 2016

Michael went out of his way to make the purchase as convienient as possible. He picked up my car from work and returned it home the same day!

Sarah

29 de jun. de 2016

Every time I have an issue, I am seen right away. I am able to drop the car before work and it is ready by the time I get done teaching. The service is excellent also!

Orlen

29 de jun. de 2016

Adam took time to explain the scope of work in detail and then followed on with just friendly conversation. The comp car wash was really cool since I have a semi disabling knee problem that had kept me from doing it.

Royal

29 de jun. de 2016

Good service scheduling, very timely work & wash car each time. I love the loner car program. Loner car was very nice.

Michael

28 de jun. de 2016

Jason is very good at his job. He is very experienced and is able to answer any questions that I may have

Ramamurthy

28 de jun. de 2016

The service manager was sympathetic and very helpful.The work was completed in a timely manner.The service experience was excellent.Everyone was courteous

Barbara

25 de jun. de 2016

You are made to feel important to them. EVERY one is very friendly. I believe the car could sell its self.

Alison

25 de jun. de 2016

Communication between the service department and us was excellent both by phone and text messages kept us up to date on the status of repairs

Devon

25 de jun. de 2016

We have been customers of Checkered Flag BMW for many years and appreciate the ease of scheduling an appointment and working with Jason.

Janet

25 de jun. de 2016

Jason an his team did and excellent job inspecting and getting my car ready for the road Great turn around time.

Nicholas

24 de jun. de 2016

The guy who helped me was extremely knowledgeable and was able to answer all of my questions. I'll definitely be coming back.

William

19 de jun. de 2016

I have purchased 5 vehicles. However, Anastasjia provided my best car buying experience ever! She is extremely knowledgeable about all trims, persistent but not overbearing and is also a MINI driver. Vicky also gladly worked diligently to make me comfortable with the bottom line. Although not my salesman, Dave even helped with my paperwork when Anastasjia was busy with another client - making the process more efficient. When signing the contract, Argo didn't try aggressive upsales, but actually worked to make warranty items more palatable. All around wonderful experience and by the way - Absolutely love the what I called the MINI bar.

Charles

17 de jun. de 2016

Customer service (ashly), service rep. was and has been great. Does job right and more importantly follows up with customer when she says she will. In past has not been case, this combined with doing job right, Makes all the difference

Lisa

14 de jun. de 2016

My rep was waiting for me when I arrived and honed right into the problem. Facility is clean. Rental car pickup is easy.

Johanna Alicia

13 de jun. de 2016

My service representative was very pleasant and friendly. I have service my car for the last 5 years and its always a pleasure talking to Mike.

Scott

11 de jun. de 2016

Easy scheduling. Fast service. On line notifications. smooth process. They make the whole experience as painless as possible . Friendly people

Brent

10 de jun. de 2016

Jason and his team are fantastic. I really appreciated the passion he has for helping people. Word word word word word

Addie

8 de jun. de 2016

Very professional people, great service and the loaner car was excellent. The only hardship is that I to go through heavy traffic to get there.

Jessica

8 de jun. de 2016

Everyone was courteous and helpful - Frank was great! I will definitely come back again when I'm in the area.

Natalya

5 de jun. de 2016

That was great experience! Staff are very friendly. And we have very great pleasure to work with our sales person Anastasija. MINI which we bought we found over website and Anastasija was able to make quick arrangements over the phone for us, before we arrived from other city. She greeted us friendly upon arrival and very detailed and professionaly answered all our questions as well explained dealership's sale procedures. So, thanks to her we passed through sales process very smoothly and became happy owners MINI of our dreams.Also we want to said "Thank you" to Dave another sales consultant there, who's "entsiclopedic" knowlege about MINI helps to us unveiled all hidden features of our new car.I have to say that all staff there worked as one team and this pass us from buyers to owners easy and makes us happy.And speacial Thank you from us to leader of this team, sales manager Viki. Very good job Viki, very great team!Thank you all.

Vincent

5 de jun. de 2016

I liked the personal care and attention shown to me.The service department personnel were very courteous and professional in making my car service repair a pleasant experience.

Kimberly

3 de jun. de 2016

My service manager Jason is great and always a pleasure to deal with, he is an asset to your company.

Jeffrey

3 de jun. de 2016

Jason is always very easy to deal with. He's good at building customer confidence. Very customer-oriented. He tries to help customers save money.

Bill

3 de jun. de 2016

Dan Lilly was exceptional. This was my first experience with Checkered Flag. He answered all my questions about BMW service and maintenance and made me feel very comfortable that my car will be professionally maintained at the highest level.

Ronald

2 de jun. de 2016

HAD TO UTILIZE MY TIRE WARRANTY. DID NOT HAVE A RIDE BACK TO DEALERSHIP WHEN REPAIRS COMPLETED. DAN LILLY ARRANGED FOR A COURTESY VAN TO PICK ME UP AT HOME AND BRING ME BACK TO THE DEALERSHIP. THIS WAS VERY HELPFUL.

Jim Wade

2 de jun. de 2016

My wife and I recently purchased a 2016 MINI Countryman. We had a 2003 MINI years ago, purchased at Checkered Flag and really enjoyed the experience. Purchasing a new vehicle is never a fun task, but Checkered Flag MINI makes it a very enjoyable experience and this time was no different. Chase Majette, our Sales Consultant, is a young man who has been with MINI just a short time. Chase was very professional, very courteous and personable and knew his products in great detail. He was a good listener which is very important to us. Vicki Flores is the MINI Brand Manager and was most helpful in finding the MINI we were looking for. I had met Vicki in 2015 when I was looking for a car. We had mentioned to Chase and Vicki that we were looking to stay within a specific monthly payment. Vicki did her research and found a Countryman that seemed to fit our price range and had it delivered within 3 days. And it was the color my wife wanted. The vehicle had everything we needed and my wife was extremely happy. All car dealers should take a page out of the Checkered Flag MINI handbook for selling vehicles. When I brought the Countryman back to be serviced, I worked with Daniel Davis, the Assistant Service Manager. Again, I was very pleased and satisfied with the experience. Daniel was very professional and courteous and answered all my questions regarding the service that was being performed. He was in constant communication with me regarding when the vehicle would be ready for pickup. Everything about our experience at Checkered Flag MINI was top notch, have not had a more pleasant experience and would highly recommend Chase, Vicki and Daniel for anyone interested in purchasing a MINI product. Chase, Vicki and Daniel provided outstanding service to us and it was a pleasure going through this process. Also, as an added note, the Finance Manager (Teagan) was very professional, personable and courteous in his responsibilities when we were finalizing the purchase. This part of purchasing a vehicle is always painful but he made it very pleasant and pain free. I would highly recommend Checkered Flag MINI. (Jim & Mary Wade)

Derrick

1 de jun. de 2016

I was in for a routine 25K service; which was relatively quick. In addition, my state inspection was due is two more months; but they informed me that they would perform that service as well - and at no cost to me. Excellent!

Angela

1 de jun. de 2016

Daniel followed up exactly when he said that he would - the staff there explains what needs to be fixed and gives you options to prioritize to meet your budget.

Tyrone

27 de may. de 2016

Ashley Hunt is the BEST service rep i have EVER done business with, she was professional, courteous and very informative. customer service is on a decline however, when i deal with Ashley Hunt I feel like i am getting the correct information.

Damone

27 de may. de 2016

The professional and courteous staff. Specifically, Dan Lilly went above and beyond to ensure that my expectations were met and my vehicle was serviced to BMW's highest standards.

Jennie

23 de may. de 2016

Customer service was excellent! Jason was great with explaining what type of service needed to be done on my 2011 550 BMW . Went the extra mile and even filled out necessary paperwork for me now that's A 1 Customer service!

John

23 de may. de 2016

The experience was great from start to finish. Ashley is informative and helpful. She explained everything and kept me informed at all steps of the process.

Margaret

23 de may. de 2016

Everything was great. I am not sure why you require twenty words if everything was great. That is very frustrating.

Luis

21 de may. de 2016

Frank and Daniel were great. Always texting me about what was going on. Even got a discount from a coupon Daniel found for me. 1 day after picking my car up from service the SES light came on. Frank said to drop it off. They found the problem and fixed it no charge. Even washed my car which I didn't even ask for. Excellent service.

Barbara

20 de may. de 2016

The manner in which the experienced service representative provided support was exceptional. I was informed every step of the way during the service

Pascual

19 de may. de 2016

Excellent service!! The service advisor was knowledgeable, courteous, and professional. The technician performed all needed services and made sure my vehicle was in perfect condition. I'm looking forward to working with a great staff in the future.

Richard

18 de may. de 2016

Courtesy of the personnel.Punctuality of the work done by technicians. Thoroughness of the technicians who quickly diagnosed the issues and addressed them.

Stephen

17 de may. de 2016

Dan Lilly is definitely a Rock Star! Always willing to assist and is ready to answer any question, no matter how ease of difficult the question.

Scott

17 de may. de 2016

Courteous, knowledgeable, and professional; was kept up to date, exceptional facilities, loaner car service was awesome and easy, I highly recommend the dealership

Audie

15 de may. de 2016

Super fast, practically 24 hr TAT, friendly service associates. Refreshments while you wait if ness. Car washed and ready to go upon pickup

Charles

12 de may. de 2016

1. appointment easily set; 2. intake was quick and easy; 3. service underwriters were knowledgeable, friendly, and efficient; 4. work was done promptly and as promised; 5. car was detailed! what a blessing! 6. Mini paid the bill. What is not to love?

Bonnie

10 de may. de 2016

Everyone was extremely responsive and accommodating. This was the best experience I have ever had purchasing a car. I will recommend this dealership to all my friends and family.

Shawn

10 de may. de 2016

The personal care and willing to adjust to customer wishes for vehicle and price. And making themselves available to assist at any time. Particularly to associate Michael Kulp.

Douglas

9 de may. de 2016

The staff at Checkered Flag are professional, courteous, honest, and very helpful. Frank got Mini to pick up most of the costs of the repairs, which was greatly appreciated. He also kept me informed about the status of the repairs, and gave realistic expectations for their completion.

Edward

7 de may. de 2016

Frank was very helpful and even replaced my armrest cover at no cost. The entire staff was very knowledgeable and friendly.

Robert

6 de may. de 2016

Everybody has a great attitude. The greetings seem actual (not like a "Welcome to Moe's" type greeting). Makes me feel like they're enthused to see me show up to get my car serviced!

Todd

6 de may. de 2016

Joseph is always accommodating. Explains all needed repairs and is always ensuring my car is ready in a timely manner.

Amanda

5 de may. de 2016

The check in process was easy you gave them the advisor and they started the process of check In. When my advisor was free he checked in with me for additional work and confirmed our conversation upon making the appointment in case there were any changes

Todd

5 de may. de 2016

Staff was knowledgeable, willing to work with me that I live on the other side of the water. Scheduling went well and was flexible. Rental/loaner was clean, with a full tank of fuel and the process was simple. The porter knew how to drive a manual transmission very well. My Mini was returned to me with a clean interior, exterior and the engine bay was in order as well.

Thomas

5 de may. de 2016

Arrived with tire going flat and no appointment. My car was fitted into the schedule, tire replaced,with shuttle service all in the same day.

Margot

5 de may. de 2016

The new high tech system that flashes your name. All staff in The service dept spoke to me by name. Made it feel more personable. I was kept informed through the day of what was happening with my vehicle.

Kelly

4 de may. de 2016

Consistent excellent service from my agent. He explains services well to me to make sure I understand the process. I never walk out feeling confused about shags going on with my car and I don't know much about cars!

Sharon

4 de may. de 2016

The day before my appointment for a state inspection, my power steering went out. Jason, my service consultant, told me to come in with the car for the state inspection appointment and it would be taken care of. It was! I had to wait for my car since no loaners were available, but it was done quickly and completely, including a carwash. Jason provides the best service I have ever had in all the years I have ever owned a car!

Lisa

2 de may. de 2016

Dan is great to work with! I feel like my car is always well cared for. I will definitely be returning back when I need service.

Cynthia

30 de abr. de 2016

1. Jason returned my call immediately.2. I got a Saturday appointment.3. I was given a 2016 loaner, and my car was washed.4. I left without having to pay a penny!

Larry Neil

29 de abr. de 2016

The customer service was excellent. All my service was done as promised and received my vehicle washed and vacuumed. Will always come back for future service.

Ercelle

28 de abr. de 2016

Pleasant and comfortable environment with good coffee and snacks. The staff was friendly and accommodating and my car was returned in excellent condition. My service advisor Dan was very attentive and made sure I understood what my service entailed and that I was comfortable during my wait. He made the anticipated dreaded car service visit friendly relaxed and enjoyable. I look forward to my next visit.

Frank

28 de abr. de 2016

professional attitude from lot runner to the service writer, loaner program worked very well. Big help. Fixed car right first time.

Courtney

27 de abr. de 2016

The service manager greeted me shortly after arrival. He let me know exactly what was going to happen with my vehicle and escorted me to the customer waiting lounge. The lounge is well equipped with drinks, snacks, and internet access.

Willie

27 de abr. de 2016

My service advisor Ashley she is one very outstanding person I always get good customer service with here and never have to wait for a long periods of time. Willie

Agnes

26 de abr. de 2016

Everyone was friendly. The area is comfortable when you choose to wait. Good to chat with other mini owners while you wait.

Barry

25 de abr. de 2016

I was given Outstanding customer by Mike and technical service by the service department mechanics. Plus Mike is excellent!!Will consider the purchase of a BMW in the future.

Jeffrey

22 de abr. de 2016

My service took the expected amount of time. The waiting area has some nice amenities. I was kept informed of the process.

Richard

22 de abr. de 2016

Checkered Flag staff was kind, courteous and professional. Got to love what BMW does. Their service department is a 5 star experience!

Janice

20 de abr. de 2016

Frank is very thorough, explains clearly and I bring my 2008 mini in to checker flag because of frank. I think he's great

Rita

20 de abr. de 2016

Acknowledged as soon as I pulled in service. Outgoing, upbeat people. Like the complimentary car clean. And appreciate the email coupons.

Mark

16 de abr. de 2016

Got me in immediately and quick to get car done. Discussed all things with me. Knowledgeable about how car handles.

Wayne

15 de abr. de 2016

The customer service was great by my technician. He helped me with my questions and I was also given a loner car to get to work on time.

Charlotte

14 de abr. de 2016

Daniel kept me informed throughout the process. When the mechanic found another problem, he called to make sure I wanted it fixed.

Lakia

12 de abr. de 2016

Joseph was amazing as always! Very friendly and helpful. He Kept me updated with the entire process of my vehicle.

Feifei

10 de abr. de 2016

It was a wonderful buying experience. We got to test drive the car within minutes. Staff were friendly, knowledgeable, and non-pushy.

Catherine

9 de abr. de 2016

Daniel and Frank are always friendly and helpful. Check in and check out are always fast and efficient. They have a great coffee machine that makes great coffee

Robert

9 de abr. de 2016

Very easy to work with sales staff. Anastasia and Vicki were very accommodating and pleasant. This is our second MINI purchased from Checkered Flag and there was never a second thought about going elsewhere.

Albert

9 de abr. de 2016

The service was exceptional. The technician was very knowledgeable and professional. Would without hesitation bring my Cooper back for service.

Pedro

6 de abr. de 2016

Staff worked very hard to ensure my experience was as seamless as possible. Great work ethic seemed to be a trend in all that were involved in my purchase.

Patricia

6 de abr. de 2016

Efficient, very professional. Friendly atmosphere. The Service Advisor was very accommodating. He ensured all work was performed and also ensured my transportation needs were met while my car was being serviced.

Jorhan

4 de abr. de 2016

Easy transition, I found the vehicle i wanted and couple hours later i was driving it home. They helped me with all the paperwork and registration

Howard

1 de abr. de 2016

I met with your client advisor, Mr. Ron Reid,who was very knowledgable advisor and interested in helping me make my purchase. His warm personality and demeanor are an asset to your company. Mr. Reid and other staff made my purchase a great experience.

George

31 de mar. de 2016

The facility is nice. Like the fast appointment and lowner policy. Service advisors could use some training in listening and advising instead of telling.

Anthony

29 de mar. de 2016

Absolutely awesome! Joeseph Hawthorne and his team are by far the best service team I have worked with in over 30 years of vehicle ownership!

Tracy

26 de mar. de 2016

Good follow up, car was ready when promised, explained required maintenance adequately. Very happy with overall service provided by dealer. Especially like being reached via txt if trading phone messages

Marcus

25 de mar. de 2016

I was most impressed with the exceptional customer service of my Service Representative, Ashley Hunt. Her professionalism and warm personality is rarely found in customer service occupations today. She made my visit to the dealership delightful.

Roberto

25 de mar. de 2016

Immediate attention of discrepancy and service. The waiting room is fully stocked. The staff or advisor ensures you understand what service is required in layman's term. Good ambiance for a car shop as expected from a BMW facility.

Jaime

24 de mar. de 2016

My service provider, Jason, always explains clearly to me the potential issue with my car, gives me an accurate estimate, and is very friendly and personable.

Cecelia

23 de mar. de 2016

The staff was efficient and professional. Most importantly, my service rep, Joseph, was excellent. He took the time to explain what needed to be done and kept me updated. He is probably the most honest rep I have ever dealt with at Checkered Flag. Checkered Flag is fortunate to have him on their staff.

Talley

23 de mar. de 2016

Initially I was going to wait for services to be performed. The day prior to service I learned of a meeting it was necessary to attend. On short notice the service adviser, Jason, was successful in arranging for a loaner vehicle.

Jeremy

21 de mar. de 2016

I received great service and ultimately got a good deal for my trade. I also feel like I received a fair deal for my protection plan.

Harlan

21 de mar. de 2016

Everything was accomplished in a timely,professional manner. Everyone was friendly, knowledgeable and helpful. Easy,stress free interaction. Couldn't have gone smoother

George

20 de mar. de 2016

Terrence Blake did an outstanding job answering my questions, Reviewing the vehicles functions, car fax, connecting my blue tooth and completing the deal with his great smile.

Larry

17 de mar. de 2016

The service adviser, Ashley Hunt, was quite pleasant. I also liked getting my car back to me in a timely manner. The car was cleaned exceptionally well. I enjoyed my entire experience at the dealership. The waiting room was nice. I enjoyed the computer in the waiting room.

Norma

17 de mar. de 2016

They were prompt and got the work done in a reasonable amount of time. The waiting area was pleasant and roomy.

Marco

17 de mar. de 2016

Very thorough from the time I got out of the vehicle until I left. Truly professionals!!! Ashley is great!!! She left no questions unanswered. You can tell she is genuine in what she does.

Tyran

17 de mar. de 2016

Every one was willing to wait on and assist me (5star treatment) upon arrival to appt. Appreciated the friendly welcome and willingness to service my vehicle

William

16 de mar. de 2016

Experienced and knowledgeable service advisor. Definitely customer focused. Excellent restroom facilities. The welcome banner when you enter the garage is awesome. Made me feel special.

Yoel

15 de mar. de 2016

Staff always attentive. They were able to accommodate a tire install even though there was no appointments available on that day.

Kandace

15 de mar. de 2016

I would definitely recommend the service department at Checkered Flag. The service advisors that I have dealt with have all been exceptional, Dan, Mike and most recently, Joseph. The young lady in the loaner department is also great and always provides excellent customer service.

Jay

10 de mar. de 2016

Courteous staff, speedy work. Went in for inspection only and after Frank suggested an oil change and my inquiry about an issue with my rims he investigated price and I went ahead and agreed to getting it fixed. I was happy they could accommodate the last 2 jobs right then and there. Thanks!!

Mcarthur

10 de mar. de 2016

Your sales Staff was very professional, and didn't take up a lot of my value times. My salesman Mr. Gilmore was the greatest and know his job well. Keep up the good work Mr. Gilmore.

Pedro

10 de mar. de 2016

Liked how we were greeted immediately and taken to a sales men. Refreshments were offered multiple times. Salesman was knowledgable on vehicles.

James

9 de mar. de 2016

quick professional service Very friendly atmosphere Repair issue resolved quickly and efficiently I was very happy with my experience at Checkered Flag BMW Va Beach VA

Mekessia

9 de mar. de 2016

Lucius Sessoms did an exceptional job displaying Chekered Flag BMW's core values. He provided excellent customer service and was very knowledgable. I highly recommend him to any friends or family interested in purchasing a new vehicle.

Laura

8 de mar. de 2016

Ashley was excellent. She was attentive and made sure my car was ready in a timely fashion. She made sure I was updated with any changes. She went above and beyond. Great customer service!

Brennan

7 de mar. de 2016

Although I don't look forward to needing vehicle maintenance, I do look forward to visiting the service professionals at Checkered Flag BMW. Their attentiveness, friendliness and desire to please customers matches the thrill, comfort and convenience of driving a BMW. Service is as simple as driving into a warm garage, being professionally greeted, addressing your vehicle's needs, getting a loaner BMW, taking a call from a representative on your vehicle's status, receiving your car cleaned and vacuumed, and quickly going through checkout. I'm thankful I bought and service my vehicle at Checkered Flag.

Dean

7 de mar. de 2016

Friendliness of staff rocked! I really liked everyone. They were very helpful. I think the va beach yes are pretty awesome.

Benjamin

5 de mar. de 2016

Customer service, ease and speed of transaction. Facilities are clean and comfortable. Would and will highly recommend Checkered Flag to family and friends!

Alisa

4 de mar. de 2016

Constant communications on my car while being repaired was nice. I liked having a loaner car as my car was in the shop for 4 days.

Karol

2 de mar. de 2016

Frank is very responsive to my needs. He goes out of his way to communicate what needs to be done, ensuring that I have all the information to make a decision.

Lisa

2 de mar. de 2016

As always, I appreciate the professionalism, courtesy and helpfulness shown to me by my Service Advisor Jason Stamer. Thank You!

Mark

2 de mar. de 2016

We received a discount coupon that helped with the financial part. The whole process went smoothly and as stated upon arrival.

Cynthia

1 de mar. de 2016

Very kind and welcoming place always to get service or anything related to mini great staff. They always greet you as soon as you arrive and keep you updated while you wait. It is also a very comfortable atmosphere.

Michael

29 de feb. de 2016

Daniel did an excellent job coordinating the repairs. Checkered Flag paid for a significant portion of the repair cost. I amVery appreciative for the service and customer care.

Daniel

26 de feb. de 2016

I like the Checker Flag Service Department - drive in and talk with the advisor. I like the loaner car program.

Katrina

25 de feb. de 2016

The sales manager Jimmy and the salesman Lucious were great. Showed me a great car and made me feel comfortable doing the buying process. No pressure to buy, just great customer service from the time I came in to the time I drove off the lot. Luscious even called me on my cell to make sure I was still satisfied with my purchase after I got home. He was great!

Jeanie

24 de feb. de 2016

Friendly folks, valuable information. Great product. This is our second mini and we are glad to have gone to Checkered Flag for it.

Bernard

24 de feb. de 2016

As always, a pleasurable experience. Great customer service! They worked with me to get new tires mounted that I bought and had shipped to the dealer.

John

23 de feb. de 2016

No haggle, friendly, efficient. Considering the last car buying experience we did with another company in 2014. We wished we had gone with Checkered Flag first. Glad we found you.

Sherwin

22 de feb. de 2016

The courteous service and attention. I felt as though Ashley was really took interest in helping me with a perceived issue with the vehicle.

Terri

21 de feb. de 2016

I did not have to wait long for assistance. Customer service was great! Customer Service telephone operators are always pleasant and willing to help!

Tim

20 de feb. de 2016

Communicating through text message system provides a quick and convenient method for being kept up to date on the status of my vehicle.

Brandy

19 de feb. de 2016

Sales people Vicki and Anastasia are two of the very best auto sales people I have ever encountered. They are knowledgeable, friendly, and professional.

Elsie

18 de feb. de 2016

Jason worked hard to get my warrantee company to pay to replace all ignition coils not just one bad coil.

Laura

13 de feb. de 2016

Staff was pleasant, helpful and completed service on time. Sales staff was informative but not pushy. Would like to see more 2-door mini cooper options on lot.

Shannon

11 de feb. de 2016

VERY GOOD, FAST SERVICE WITH A SMILE, THAT YOU CAN COUNT ON TO BE DONE RIGHT THE FIRST TIME. I LOVE MY BMW AND I LOVE MY SERVICE TEAM AT CHECKERED FLAG TOYOTA.

Mary

11 de feb. de 2016

Service dept. kept me informed. They were very pleasant to work with. Also did a fantastic job at detailing my car.

Gregory

9 de feb. de 2016

Awesome customer service and quality of job. I can always count on BMW for accurate diagnostic. Would highly recommend Checkered Flag to anyone

Ronald

9 de feb. de 2016

I liked the professionalism of my service advisor. Jason always gets the job done right the first. As long as I own BMWs Checkered Flag will be my dealership choice.

Mark

6 de feb. de 2016

The staff is always courteous and cater to you. The facility is very appealing to the eye. The car wash is a nice touch. Prices are high as can be expected from a BMW dealership.

Vanessa

5 de feb. de 2016

My service tech Jason was very helpful and knowledgeable. He took out the car seats for me and put them in the loaner and did the same upon return. Very nice.

Frank

4 de feb. de 2016

Friendly and professional staff, from the person checking me in, to my team leader, to the staff overseeing the waiting area. Availability of water and snacks is a nice touch. And the interim reports letting me know that my car was being serviced.

Juleen

4 de feb. de 2016

Custermer service was very good .Everyone very attentive .Service was prompt and in a timely manner.Good communication .Waiting area comfortable and providing mediate needs of customers.

Jeffrey

4 de feb. de 2016

The sEasy appointment set up, Advisor's explanation of cause and solution of problems and plans for future routine check ups.

Cecelia

4 de feb. de 2016

I got an appointment quickly and could get a loaner mini. Dan explained what was happening every step of the way, kept me informed,met every commentment he made.

Daniel

3 de feb. de 2016

Service Adviser Ashley is Great! I would definitely recommend if you need to get your BMW worked on. Excellent all around dealership.

Eugene

2 de feb. de 2016

Had a loaner provided by you, on line scheduling, love that. Routine maitenance done. No problems, kept me posted on progress of repairs that came up

Mike

29 de ene. de 2016

The prompt services! My friendly and caring service advisor! The attention to detail without me mentioning anything to her. And the entire staff who is so friendly!

Christina

28 de ene. de 2016

Scott W. was awesome, I honestly can't say enough good things about him! Jimmy Anderson is top-notch! I had such a pleasant experience purchasing my car, I am so pleased with my experience thus far.

Anastasija

28 de ene. de 2016

Friendly, no pressure with very professional approach. I felt like the whole dealership form Management to a service team had my best interests in mind. I LOVE my new car and it fits all my needs!!! This was definitely excellent and fun experience, thank you so much Checkered flag team!

Reo

28 de ene. de 2016

I went in to purchase an X6 . I knew what I wanted and how much I wanted for my trade. There was no pressure to sell me something I did not want. After some brief negotiations on the price of my trade I got what I wanted.

Anne

28 de ene. de 2016

I had a problem....you fixed the problem quickly and efficiently and made me and the car feel great! Thank you

Guy

22 de ene. de 2016

Quick service turnaround. Friendly customer service. Knowledgeable mechanics. Mike Lawson is very efficient and he always meets our needs. We currently have 5 BMW's

Michael

22 de ene. de 2016

Ease of the entire transaction. Friendly knowledgeable Service Advisor and staff. Great communication on the status of my repair and awesome loaner car program.

Delbert

17 de ene. de 2016

Always good service. The loaner program is a great option for the customer. Clean facility. Agents explain all work and then gives recommendations for future repairs.

Tamara

16 de ene. de 2016

People are nice, pleasant and always smiling. Easy in, easy out. And when you're team stopped trying to over retail me I felt I could trust what was said more.

Michael

15 de ene. de 2016

My service advisor Joseph Hawthorne was very professional, attentive, and helpful throughout the entire process. He kept me updated as to the status of the services being performed on my vehicle and even made special arrangements with me to collect my vehicle at a time most convenient to my schedule & availability. He is a top notch advisor!

Stephen

14 de ene. de 2016

We came in without an appointment because of a dead battery and were worked into the schedule. Otherwise I would have had to have the car towed in.

George

14 de ene. de 2016

Ashley Hunt is a joy to work with. She consistently goes above and beyond to provide quality care and service. She was recommended to me by another customer after I spoke with him about a bad experience with another service advisor; that advisor has now moved on. She is the reason I came back to Checkered Flag and she will be the reason I stay. I've recommended her to others myself. I would rate her 12 out of 10 if a scale allowed.

Latricia

13 de ene. de 2016

I love the awesome customer service from the moment that I pull in until my vehicle is ready to be picked up. The advisers know me by name and treat me like family every time.

Carla

11 de ene. de 2016

Friendly, attentive staff. I've been to many BMW service locations throughout the U.S. and Europe this one is by far one of the best!

Everette

10 de ene. de 2016

Mr. Lilly and his team are excellent Clean facilityFill up this space with more words meeting the min 20 requirement

Chris

5 de ene. de 2016

Service tech was very good. Did what he could to reduce cost for service on car. Oil usage much better but check engine light came back on if a few hours of use.

John

5 de ene. de 2016

being able to look at new cars without being attacked by a sales rep, the coffee machine was pretty nice too.

Kathryn

4 de ene. de 2016

This BMW facility was all around exceptional. The facility was clean and inviting. My car was in for an oil change and I added the interior detailing. The detailing job on the car was immaculate, better than expected!!! It was like driving a new car.

Seth

3 de ene. de 2016

The Customer Service was exceptional. My fiance and I were able to reserve a car Friday evening and come back Saturday afternoon to finish the deal. All the representatives and managers not only remembered us but they were also very polite and courteous which made us feel very comfortable throughout the entire process. Although we had a pre approved financing, the financing representative was able to get us from 3.99 down to 2.29 APR for our loan.

Timothy

2 de ene. de 2016

Despite arriving at a busy time, they were able to get me in in a relatively short amount of time. The service rep was great!!

Katherine

31 de dic. de 2015

My service manager, Jason Stamer took very good care of me by fitting me into his schedule. Got a good price on my service (especially being 2 days before Christmas). Awesome. Excellent shuttle service also.

John

31 de dic. de 2015

Clean facility, friendly atmosphere, and very nice loaner vehicle. Diagnostics, parts and repair price was quite high,very but excellent service overall.

Michael

30 de dic. de 2015

everything was great, the only dealership I go to. I will definitely recommend the dealership to my friends and family.

Todd

29 de dic. de 2015

I have found Joseph and other team members friendly, reliable prompt and always on time with promises they make regarding repairs

Charles

28 de dic. de 2015

This was a walk-in first oil change for my new 328i; Dan Lilly took instant and very good care of me...he is a superb service advisor!

Lisa

26 de dic. de 2015

Everyone is always very helpful, very pleasant and always willing to answer any questions I might have. They always go above and beyond!

Melvin

18 de dic. de 2015

The responsiveness of the team and ability for me to acquire a loaner vehicle complimentary to my vehicle was superb!

Richard

16 de dic. de 2015

Friendly personnel and nice clean facilities. Comfortable and well appointed waiting room. I would be happy to recommend Checkered Flag Service.

Jackson

13 de dic. de 2015

I was greeted by Edgar in the service bay. He is always pleasant professional and helpful. My service man is Dan Lilly. Dan always keeps me informed of the status of my car. He is very pleasant & professional. The service bay is always clean, as well as the other locations in the service department. All the employees have a smile on their faces!

Mangai

10 de dic. de 2015

Staff is friendly and helpful. Service adviser Joseph Hawthrone is a great communicator and I trust his judgement. I am on a budget and have always had positive results.

Cristian

8 de dic. de 2015

The dealer provide an "AMAZING" customer experience. He provided timely and accurate tracking from the order to delivery process. At delivery the car was in PERFECT condition.

Angela

24 de nov. de 2015

I like the service I receive at your dealership. My service advisor Jason Stamer always keeps me informed about the status of my car and provides answers to all of my questions. He an outstanding service advisor.

Douglas

23 de nov. de 2015

Took my 2013 Cooper S in for its annual inspection and tune up...LOVE their attention to detail, treated me like I was their only customer! Gave me a loaner for overnight because I didn't want to wait while they did it. My car came back looking pristine! Zero charge! LOVE the text message feature!

Barbara

20 de nov. de 2015

My car was promptly serviced upon my arrival; the waiting area is pleasant. The service people are knowledgeable and efficient.

Diana

17 de nov. de 2015

Joseph always takes really good care of me and my cars. All staff in service department are very friendly and helpful.

David

17 de nov. de 2015

Easy drop off and pick up. Loaner Car. Service was fast and everything requested was done. Very knowledgeable and friendly service staff.

Florencia

16 de nov. de 2015

Prompt appointment, courteous service, follow-up call after service. Wash and vacuum afterwards was an additional bonus. The service was performed quicker than quoted.

Valerie

16 de nov. de 2015

I had a minor repair that I needed & I am located in Elizabeth City NC - I was able to work with the dealership in getting the part ordered for the repair by email - having to bring the car to the dealership only for one visit rather than 2 times. The understanding and respect for limited time was very appreciated.

Julian

13 de nov. de 2015

The Service. Jason Stamer saw me arrive and immediately diagnoised the problem that I was having and arranged a solution. There was no delay or unnecessary expense to me. Without his knowledge of the vehicle and my habits, this would have turned out differently.

Jonathan

12 de nov. de 2015

Dealership does a good job of making you feel like they are there to take care of you and your vehicle. Lounge amenities are a plus when you are waiting for your vehicle.

F

11 de nov. de 2015

I had asked Jason to do a full detail but he knew I had done it on the last visit and recommend I only needed an interior detail. This saved me some money which I though was very nice.

Stella

10 de nov. de 2015

my son is in the Navy he had his s5 towed there for body shop repairs the bill was 4000 dollars while his sub was there someone broke his door handle the don't want to fix it how could they treat our military that way I had to call the news trouble shorter on them bad customer service I would never recommend anybody go there to the body shop and get any work done that's in the military

Melvin

10 de nov. de 2015

On every visit Mike Larson provided superb customer service. He has called me to provide status on my vehicle within a very reasonable amount of time. He answered all my questions I had about my vehicle and provided valuable advise I can use to keep my car running for years to come

Vicki

6 de nov. de 2015

Jason takes very good care of me and has for many years. He makes me feel like family. Don't ever let him go!!!

Pamela

2 de nov. de 2015

Very friendly service staff and prompt service. We were on vacation when our car broke down and your staff helped us through what could have been a horrible time. It was so good that we ended up buying a new car while there!

AJ070

31 de oct. de 2015

I never ever write feedbacks, but I had to for the horrible experience I had. Took my bmw for repair and it was stuck there for over a week. Mainly it needed spark plugs and coils change. I had to deal with Courntey and she indicated that she will call me the next day of the drop off to update me with status. She never call nor return back calls. 3 days after the drop off i went to check not the car and she said that they are still working on it. She was not helpful and i felt as she was doing for me a favor !!! I talked to the General manager Jeff Waugh who was not helpful at all and clearly indicated that if i wasn't happy with the service, i can go somewhere else (I should have done that right away). I asked him if I can get a loaner while my car was being fixed. he indicated that he can't do that as all loaners are out (come on now). You would think that a GM would make your life easier, well thats not the case in this dealserhip. I would highly highly recommend other not to take their car there even if you have to drive it 30 min extra for the dealership in newport news- believe its not worth getting any work done in that dealership.

AJ

31 de oct. de 2015

I never ever write feedbacks, but I had to for the horrible experience I had. Took my bmw for repair and it was stuck there for over a week. Mainly it needed spark plugs and coils change. I had to deal with Courntey and she indicated that she will call me the next day of the drop off to update me with status. She never call nor return back calls. 3 days after the drop off i went to check not the car and she said that they are still working on it. She was not helpful and i felt as she was doing for me a favor !!! I talked to the General manager Jeff Waugh who was not helpful at all and clearly indicated that if i wasn't happy with the service, i can go somewhere else (I should have done that right away). I asked him if I can get a loaner while my car was being fixed. he indicated that he can't do that as all loaners are out (come on now). You would think that a GM would make your life easier, well thats not the case in this dealserhip. I would highly highly recommend other not to take their car there even if you have to drive it 30 min extra for the dealership in newport news- believe its not worth getting any work done in that dealership.

William

31 de oct. de 2015

Someone has figured out how to make service customers feel special. Prompt and courteous service provided with loaners cars and a personal Service Advisor who gives periodic updates on maintenance progress.

Sandra

30 de oct. de 2015

My service advisor, Dan Lilley, professional, nice, helpful and friendly. Arranged a loaner for the day so I could get to work on time. Called to tell me car was ready.

Robert

24 de oct. de 2015

Service rep said he would call by a specific time with an update on my car and he Did call!

Larry

3 de oct. de 2015

The personal service I receive when I bring my Mini in for service. Frank, Debbie and the whole team never disappoint.

Chae

30 de sep. de 2015

My service advisor (Jason) is awesome!!! He is professional, courteous, and did everything he can to make sure my needs were met.

Aaron

29 de sep. de 2015

Jason our service adviser in Virginia beach has been amazing! He always goes above and beyond when trying to make us happy!

Johanna

24 de sep. de 2015

Excellent service for the last 3.5 years. Makes me want to get another BMW. Mike is always available to answer any questions or concerns I may have.

Brian

24 de sep. de 2015

Very nice people and they are very helpful and understanding. I like to go to checkered flag BMW for my service on my car.

Lisa

16 de sep. de 2015

The Courteous and prompt service. The professionalism and honesty of my Service Advisor, Jason Stamer. Clean and hospitable waiting area.

Steven James

16 de sep. de 2015

Excellent customer service. Supplied me with a loaner car on very short notice when I needed immediate service. All my questions were answered quickly and clearly.

Brent

11 de sep. de 2015

Customer service representative kept me informed throughout the process and called after to check on my satisfaction with the work.

Kelelu

10 de sep. de 2015

The sale person listened to me and cater to my need. I was not rush to buy. Whenever I had questions about anything, the sale person stop to help me.

Brad

2 de sep. de 2015

I made a mistake and turned up a day early, wasn't a issue and the service dept helped me check in and still organised a loaner.

Papa

1 de sep. de 2015

MY SERVICE ADVISOR IS GREAT... SHE HELPED ME AND GAVE ME ALL THE INFORMATION I NEEDED WITH A GREAT ATTITUDE...

Andrea

31 de ago. de 2015

My advisor is always courteous, provides outstanding customer service and keeps me abreast on all issues/ updates for my vehicle.

Jennifer

26 de ago. de 2015

Lucius Sessoms was excellent. My fiance and I went to the dealership to purchase two BMWs. We wanted to purchase pre-owned vehicles, Lucius was just as patient and thorough as if we had each bought new. He was relaxed but engaging. We would highly recommend your dealership and Lucius to any of our friends or family.

Trina

24 de ago. de 2015

My service advisor, Joseph Hawthorne is AWESOME!! He makes sure everything gets taken care of, keeps me informed & answers any I have. He is definitely an asset to Checkered Flag!

Jonathan

24 de ago. de 2015

Lucius was excellent- we truly enjoyed working with him and will refer him to anyone we know looking for a car. He was knowledgeable about the product, wonderful personality and made the entire day and transaction a great one - even our 6 year old had fun :) Lucius is awesome!

Marvin

21 de ago. de 2015

My service advisor, Daniel was excellent. I had an unexpected issue arise in addition to what I had scheduled my appointment for and he handled it like a pro. He gave me good options based on my preferences and further educated me about my vehicle so that I can make good choices in the future as well. Thanks Daniel!

Alan

20 de ago. de 2015

Jason was excellent. I have had poor to very poor service in the past. But this time I was pleasantly surprised at the high quality service I received. This is the first time in a long time that I received the BMW level service I expect from a BMW dealer. My service was done correctly, everything that was scheduled was done on time and my car was washed. So what ever you are doing please keep it up.

Starr

19 de ago. de 2015

I loved the ease of working with Brian Crest of CheckerFlag Mini, Virginia Beach. He is very professional and went the extra mile. He quickly returned all my calls. Brian answered all of my questions and provided the car I wanted without high pressured sales!!:). He is a fabulous salesperson! Highly recommend him!!:). I love my new Mini Cooper!!!:)

Lassha

18 de ago. de 2015

Frank is always so profesional always take his time to explain to his clients about any problem with the vehicle

Julian

10 de ago. de 2015

Fast and pleasant. Jason knew exactly what I needed and arranged everything in advance and followed through to make sure that everything happened as expected.

Kermit

5 de ago. de 2015

My salesman Scott Weseleskey was great he worked with me every step of the way. I never felt pressured. The easiest and best car buying experience I've ever had.

Linda

5 de ago. de 2015

I appreciate the patience that my service provider has with me. He is always pleasant no matter how "dumb" my question might be.

Juanita

4 de ago. de 2015

Our representative, Daniel, kept us informed and worked hard to make sure that we knew what was happening with our car.He also helped us coordinate the shipment of our car to our home in Maryland when the repair was complete.

Linda

4 de ago. de 2015

Pleasant...professional...eager to please me as a customer. I always feel welcome when at the dealership and enjoy the experience. Even my granddaughter enjoyed the experience.

Nancy

3 de ago. de 2015

Staff are polite, helpful and professional. Waiting time is reasonable. Loaner car is available on the same day. I feel very comfortable for them to take care of my car.

Daniel

30 de jul. de 2015

All of your associates in the service department are exceptional and make the customer feel confident that they are in the best hands.

Robert

18 de jul. de 2015

Excellent service and no surprise charges. Service has had me coming back throughout the life of my MINI...soon to be going on 11 years.

Jennifer

15 de jul. de 2015

Ashley is an outstanding service provider. My car was in the dealership for a month and I received honest and timely updates and reassurances. She goes out of her way to make sure the customer is satisfied. Her name also travels. I was away from my desk at work when Ashley called one day and my Co worker answered. He mentioned that he too had Ashley as a service provider once and had nothing but rave reviews about her. I will definitely recommend her to anyone I know that needs to have their car serviced at Checked Flag BMW.

Tina

30 de jun. de 2015

Friendly, kept me informed, and check out my car more than what I've come in for. Took care of a recall before I knew it was needed.

Pauline

27 de jun. de 2015

Online appointment scheduling; Friendly/professional service department personnel; Vehicle loaner program; I was given updated information on the status of my vehicle's repair process throughout the repair process;Everyone smiles & all are courteous

Valerie

26 de jun. de 2015

All aspects were terrific! Professional, yet friendly. Beyond and above. Vicky Flores is very knowledgable, energetic and an asset to your company. Mini Thanks, and Many Thanks! :)

Joyce

24 de jun. de 2015

There just for an airbag replacement. Everyone I dealt with was pleasant. Very nice to receive a loaner vehicle and a car wash when I did not pay for anything!

Colin

24 de jun. de 2015

David Bennet was our salesman and he was absolutely wonderfu.l Made the who car buying experience great. Very knowledgeable about the car and answered any questions we had. Very happy we bought the car at Checkered Flag Mini.

Heather

23 de jun. de 2015

The salespeople own Minis themselves and they are able to discuss them easily, which makes me as the consumer feel more confident about my purchase. Everyone has remembered me from my previous visits and given me their personal numbers to call if I ever have questions or concerns. I also greatly enjoyed the fact that I was able on two separate occasions to test drive the vehicle I was interested in without a salesperson accompanying me. The team seems to understand that they don't have to *sell* the vehicles so much as help the buyer determine which vehicle is right for them, then expertly work out the logistics to make the deal a reality that the buyer can feel secure in their purchase. This always available, no pressure approach is very refreshing.

Marzetta

19 de jun. de 2015

Annual oil change and maintenance check. Ashley was awesome. She made us feel comfortable with her warm and inviting personality.

Taraiza

17 de jun. de 2015

Ron, Jimmy, & Argo all were courteous, professional, and friendly They spoke TO me and not AT me during the entire process and did not play any games. Ron was patient and allowed me to drive each type of car I considered to compare the difference since this was my first time purchasing a BMW; he also explained the features very well. Jimmy was one of the better finance POC's I've ever dealt with. In my experience, many have to be made to sit with the customers to explain things however this was not an issue with him. He came out to speak with me several times during the process and after. Argo was the same;he also took the time to speak with me and explain whenning had questions-I had plenty. It was one of the best car buying experiences I've had in a long while. Great team!

Jean

16 de jun. de 2015

The complimentary car wash and fluids check was most appreciated I'd been unable to get to this for a couple of weeks, I almost didn't recognize my car it was so amazingly sparkling.

Maruthi

13 de jun. de 2015

Not a whole lot to talk about this routine service. Had a cracked wheel rim for a second time which they recommended and was replaced timely.

Patricia

11 de jun. de 2015

It was prompt, friendly, and efficient. They addressed all the issues, and as I was leaving, we noticed my warning light was still on. They whisked my car away, rechecked, and replaced yet another minor bulb, and I was on my way. They are extremely polite and helpful. The whole atmosphere of the service center is one we have seldom encountered before. WELL DONE!!

Chae

11 de jun. de 2015

Jason's customer service is IMPECCABLE!! I would buy and recommend friends and family (have already sent people) to buy from Checkered Flag BMW based on Jason's service. Your BMW service is out of this world. Jason had serviced me about 7 years ago or so and he was just as knowledgeable, catering to his clients needs then and now. If I ask Jason for one thing, he knows 10 things already. He is an asset to Checkered Flag!!

Bryan

11 de jun. de 2015

Mr. Johnathan H. is always attentive and thorough explaining needed repairs and cost.I am estatic that I always get a loaner as not to be without a car.

Francene

2 de jun. de 2015

Vickie, my sales rep and Azor (sp), the finance gentleman are definitely assets to your dealership. They were so helpful and pleasant during my recent visit and purchase of my Mini. Vickie even folliwed up with me on Monday to let me know that I could still contact her if I had any questions or concerns. I greatly appreciate your staff and the professional manner in which they handled my recent purchase. They made the experience enjoyable.

JohnnyReb

31 de may. de 2015

First of all, I drove over 100 miles to test-drive a BMW 5-Series but the car was sold by the time I got there. I realize this can happen, but the salesman insisted on having me try a 4-cyl model which I simply am not interested in. Waste of time. More recently I've been trying mightily to get Jim Fionnghael to respond to my emails. I don't want to drive all the way there yet again and have a car sold out from under me. He simply won't respond. I guess it's time to give up on this dealership.

Johanna

28 de may. de 2015

I called and Mike was able to get me an appointment within a week at a time that was convenient to me. The check in process was very smooth and he assisted in getting a scratch off the side mirror. I was given a loaner car which was great because I did not have to arrange for someone to pick me up, or drop me off.

Rose

26 de may. de 2015

Dan Lilly gave me an appointment quickly when my vehicle indicated a problem that was an expensive repair, which I very much appreciated.

Michael

23 de may. de 2015

Even though car was out of warranty, service area recognized that the problem was a reoccurring situation from last service call while under warranty, and fixed the problem at no cost.

Cynthia

22 de may. de 2015

Mike Lawson assisted me with an emergency issue, and when it could not be immediately resolved, he arranged a loaner and had my car ready the next day!

David

21 de may. de 2015

Friendly service - nice people! Nice loaner car (pity about the automatic - takes away some of the Mini fun!) Service finished earlier than originally quoted.

Rhonda

21 de may. de 2015

The Customer Service Department has been extremely helpful for me. Has always had a loaner for me before I bring in my car for repairs. This is very important to me, as I do a lot of driving during the week.

Keith

21 de may. de 2015

Great communication! Saved approx. $400 when service technician re-evaluated service requirements necessary to replace turbo oil cooler lines. Bravo! Service completed ahead of estimated time.

James

20 de may. de 2015

We have bought several cars from Checkered Flag and will continue to be a loyal customer. They do a wonderful job!

Kimberly

20 de may. de 2015

The staff is organized and professional. The text message option is convenient, especially on a work day when I can't always get to my phone. Above all, the continuity is reassuring. Frank has been there since my first Mini service. He is knowledgeable, friendly and patient. Whether it's a scheduled service or I just stop in for a part or with a question. He always makes me feel like a valued customer. Thank you!

Rosalinda

12 de may. de 2015

Our service advisor, Jason, has been very helpful and very knowledgeable on my questions related to my car extended insurance and overall services. He extended us his expertise and he is a very good asset to your company's success.

Melvern

12 de may. de 2015

Daniel. Davis(my service advisor) did an outstanding job and taking care of all of the services that were performed on my car. Daniel truly understands what customer service means. I thank him 1000 times!

Paul

8 de may. de 2015

What I like most about this dealership is how I am treated. I feel respected and that I am important. (and not in a fake, just because I drive a BMW way) My service advisor Mike is ALWAYS attentive even when he has 5.8 million things going on. And I totally love the ladies at the loaner desk... They make me laugh and smile each and every time I see them. You can off all the bells and whistles when it comes to amenities ie Coffee... Water.... Food.... Backrubs :-) ....... etc.... but, if you dont have good people who care about your experience then you have nothing..... Thank you for all you do.....

Karol

2 de may. de 2015

Frank and the service team at Mini are awesome. They always greet me with a friendly smile, answer all my questions, explain the services provided, and exude a real love for the Mini. They love my car as much as I do, and so I feel a sense of comradeship with them.

Fredrick

25 de abr. de 2015

The attention that is given to each customer is superb. And of course I like that my mini gets a bath every time.

Nicholas

24 de abr. de 2015

Staff is very responsive to customer's needs by providing courteous and professional service. Staff adjusts to unscheduled appointment events keeping the customer at the forefront. Regards, NickyC

Martin

24 de abr. de 2015

My car was serviced in a timely manner and I appreciate the car being washed and the very nice customer waiting area. The staff is always helpful and friendly. Nice job.

Melvin

22 de abr. de 2015

Great service from reserving a loaner to the work performed on my car. Dan Lilly was great as always...kept me informed and called after I picked up my car to make sure all was OK...

Lenora

19 de abr. de 2015

My services advisor took the time to research my issue and resolve without creating a financial hardship. I felt that I was heard and treated fairly considering #4.

Mary

17 de abr. de 2015

Kept me informed realized something was overlooked and corrected immediately noticed service needs in the next month and asked if I wanted to get them done to avoid an extra trip Very important as I travel constantly Not easy to get time on my calendar for things I need to do personally

Gerard

15 de abr. de 2015

We took our BMW in for an oil change, sans an appointment. The dealership took care of the vehicle and cleaned it for us. While waiting we had delicious coffee and looked at other BMWs for the future consideration.

Roger

15 de abr. de 2015

Courteous efficient service by knowledgable people focusing on the individual not as just another customer but as a client with whom ongoing relations are import.

Heather

14 de abr. de 2015

I was pleased with the excellent care and concern given to me by the experts behind the counter. The fact that I didn't have to ask for a loaner car was wonderful! It was a given that I would have one and that was a relief to me. I knew my car was in good hands.

Chris

13 de abr. de 2015

Ashley was very congenial and attentive with all possible concerns or questions. She it a great asset to Checkered Flag BMW as a customer service representative at the Service Department.

Audie

12 de abr. de 2015

Service dept was quick to tell me what was wrong with my car and how much it would cost to fix it. Upon fixing it, they alerted me that parts would be delayed via text. I liked that. It was clean when it was returned to me.

Melvin

7 de abr. de 2015

The personal service I received from my service advisor, Daniel. He did a great job. He called me as soon as my vehicle was ready. Provided excellent advice concerning the care of my vehicle.

Patrick

6 de abr. de 2015

Pleasant experience from start to finish. Vehicle was serviced and delivered as promised. Very nice waiting area accommodations. Highly recommended.

Anthony

4 de abr. de 2015

My Service Advisor was excellent. She was able to get me in on short notice and take care of my vehicle. The service was exceptional as was her attitude. Courtney provided first rate care for my vehicle.

Murillo

3 de abr. de 2015

The quick action of Mike Lawton when I brought my 2014 528iTo the service department with the CHECK Engine Light on.He got the Car in Got me. Rental STAT! He made me know without a doubt the car would be taken care of.

Catherine

2 de abr. de 2015

Told me what was going in with my car while it was being repaired. Gave me a nice rental while my car was being repaired

Christina

26 de mar. de 2015

When I came in for service I was greeted with enthusiasm by Brandon. I met Debbie in service and she was easy to talk to and very knowledgeable. The whole team at Checkered Flag is always kind and friendly. I was taken care of right away even though I did not have an appointment.

William

21 de mar. de 2015

Someone was waiting for me when I arrived. My checkin with Frank was quick and thorough. I had specific concerns that he took an extra moment to make sure would be addressed by the mechanic.

Leon

20 de mar. de 2015

The convenience of scheduling the appointment "on-line" and selecting the time with a simple click, no long discussion of what's available.

Robert

16 de mar. de 2015

Excellent, knowledgeable salesman. Was able to look at all the different colors and trim levels to actually see the differences. This allowed me to upgrade to the M option.

Ronald

16 de mar. de 2015

Service is always very satisfactory. Mr. Lindsay does a great job communicating and keeping his customers informed of the progress.

Melissa

14 de mar. de 2015

Brian Crist was very helpful, friendly, seemed honest, and allowed me to feel like I got to negotiate the price. I felt in control of the process, never pressured. Argo was also very helpful and friendly and found an even better loan rate the day of the purchase. Christina went on a test drive with me (when Brian was out with another customer) and answered lots of mini-specific questions I had, and her excitement about the mini coopers was evident. She had lots of first-hand stories since she has been a mini driver for awhile. The actual delivery of the vehicle was a nice touch with the car covered in the black car cover with a blue bow on top. Very classy! Brian was also very helpful the day we picked it up, spending lots of time with us answering our questions and even answering anticipated questions we didn't ask. Way to go Checkered Flag Mini. One of the most pleasant experiences I've had purchasing a car.

Windy

12 de mar. de 2015

It's was the best experience at a dealership, they made us comfortable and answered all questions. Michael did everything he could to get us the the car we wanted, and he was able to make it happen!!! Thanks Michael

Angelica

11 de mar. de 2015

I loved how detailed and consistent Christina Dwyer was in informing me about my order. Whenever I had questions, she quickly answered them. Everyone at Checkered Flag did a great job of taking care of me and my order. Very considerate.

Jasper

5 de mar. de 2015

everyone was so helpful. Daniel Davis walk me through the whole process and made follow up calls. I was please

Faye

5 de mar. de 2015

My service rep is always attentive to my car related issues, having the loaner car and the car wash when possible !

Patricia

4 de mar. de 2015

I appreciate being greeted by Dan Lilly. He is courteous, informative and quite knowledgeable of my BMW. The work on the vehicle is always thorough and precise to get my car recharged.

Judith

4 de mar. de 2015

Met with Leo for a learning time with my new Mini. Got lots of new information and an invitation to call when I have more questions. He did a great job.

Tessa

25 de feb. de 2015

The staff is always so helpful. Todd, Dan, Ron and Pascual represent the BMW brand and Checkered Flag extremely well.

Jonathan

23 de feb. de 2015

Very accommodating. Courtney, as always, went above my expectation in guest service. Car was not only taken care of for what I needed, but she found a few recall items that needed to be handled and a loose screw in the engine somewhere. All of which was fixed and handled prior to my pick up. Top notch service!

Donnie

21 de feb. de 2015

Had my 2003 MINI in for repair from a spontaneous fire in the engine, after it was evaluated at the dealer was informed the repair would be done without cost to me.

George

20 de feb. de 2015

I love the customer service provided to me every time I bring my car in for service. I feel important and a priority to the employees. Thank you.

Pamela

15 de feb. de 2015

Very accomodating and kept me informed about what needed to be done to my vehicle and time required to accomplish maintenance needs. Love the convenience of loaner vehicle. Were it not for the loaner I would likely have to do business with a service provider on the Peninsula.

Robert

9 de feb. de 2015

Very good customer service. There was a mixup on the loaner car. Although I had requested it when appointment was made there was no record of it in the system. The customer service rep addressed the problem on the spot and arranged for a loaner.

James

6 de feb. de 2015

personal service and attention to detail. mike called my third party warranty company and got some of necessary service covered under that warranty which made whole service more affordable.

Mark

3 de feb. de 2015

Professional fast service. Worked a deal for me that I couldn't have received if I bought out the lease through BMWNA.

William

3 de feb. de 2015

Ref Service:1). Vehicle was ready and waiting for me out front when I arrived.....Top Notch!Ref Vehicle:2). I don't know what you did to the engine (it was in for rear camera repairs), but it is running BETTER than when I drove off the lot when the car was new 2 years ago.

Patricia

1 de feb. de 2015

I have the utmost confidence in Jason Stamer. He has always taken good care of me and as long as he is there, I will continue to do business with Checkered Flag.

Kenneth

30 de ene. de 2015

Frank, the Mini Service Manager is always very informative about what happened during my service visit. He answers all my questions completely and usually adds more to the answer than what I asked. he is an awesome asset to Checkered Flag Mini.

Michael

30 de ene. de 2015

Mike Lashford was very responsive to my questions. Very easy to have my tire issue resolved. I will likely go to Checkered Flag again for service!

Joseph

26 de ene. de 2015

Easy drop off. Courteous employees. Knowledgeable service desk.Daniel Davis was outstanding! He was efficient and thorough. I'd purchase another car just because Daniel was so good!

Daniel

24 de ene. de 2015

everyone was extremely helpful as they could be.Promises made were promises kept. Since I am technical in nature, your service advisor and techs tolerated all my questions with a smile and an answer.

Dennis

24 de ene. de 2015

I had a sporadic alarm that occasionally locked in. While the technician had difficultly pinpointing the cause, the maintenance supervisor got involved and had a good idea what to check. His idea worked and the alarm has not come back. The fact that this seemingly minor issue received his attention and personal attention was very impressive.

George Escobar

22 de ene. de 2015

Christopher Grandison (Sales Consultant) and Jimmy Anderson (Sales Manager) Worked with my Wife and I to get us the most AWESOME deal and car we wanted. These 2 gentleman were straight forward, super friendly and cater to our needs. They answered all my questions with a +positive attitude and great communications. I asked a lot of questions and made plenty of phone call to them (I am sure I was a pain) and never once did they made me feel un-comfortable. They continue to provide A+++++ customer service and outstanding communications. When you go into Checkered Flag BMW ask for these 2 men. They will meet and exceed your needs. Also everyone else in the Checkered Flag BMW dealership is super awesome too. I observed other employees and customers and they were receiving all around great service. My wife and I recommend Checkered Flag BMW to EVERYONE! Thank you Chris, Jimmy and Checkered Flag BMW for an Super Awesome Buying experience.

esco101

22 de ene. de 2015

Christopher Grandison (Sales Consultant) and Jimmy Anderson (Sales Manager) Worked with my Wife and I to get us the most AWESOME deal and car we wanted. These 2 gentleman were straight forward, super friendly and cater to our needs. They answered all my questions with a +positive attitude and great communications. I asked a lot of questions and made plenty of phone call to them (I am sure I was a pain) and never once did they made me feel un-comfortable. They continue to provide A+++++ customer service and outstanding communications.When you go into Checkered Flag BMW ask for these 2 men. They will meet and exceed your needs.Also everyone else in the Checkered Flag BMW dealership is super awesome too. I observed other employees and customers and they were receiving all around great service.My wife and I recommend Checkered Flag BMW to EVERYONE!Thank you Chris, Jimmy and Checkered Flag BMW for an Super Awesome Buying experience.

Charles

21 de ene. de 2015

Jason was very kind and helful, he always give 100% -to help his customers. He clearly explains on status of you vehicles. And I get it wash and vacuum.

Sandra

20 de ene. de 2015

Ability to have a loaner so I could go about my busy day and come back when my car was ready,

Jimmy

20 de ene. de 2015

Everything was outstanding, from the initial greeting to the time I picked up my X-5! Dan took great care of all my concerns and even informed me of recalls that required attention...I owned a RX350 Lexus before the X-5 and always thought the Lexus dealership was the best but now I second guess that opinion.

Maria

16 de ene. de 2015

Joseph and the staff are all very professional and attentive! Everyone seems to go out of their way to ensure the customer is taken care of.

Jaime

14 de ene. de 2015

Joe Hawthorne kept me informed and was extremely polite.I usually have Courtney, but since she was on vacation, I was assigned Joe.

Janice

13 de ene. de 2015

We think that your Checkered Flag mini group was the most responsive and communicative dealership we have ever dealt with. Our salesman (Brian Crist) was outstanding; we can't say enough good things about him. We found the pricing on the car to be very fair.

Asterio

12 de ene. de 2015

Employees were very courteous and looked very professional specially Mr. Lucius Sessoms, Mr. Jimmy Anderson and Mr. Lawrence Doligoza. They were very knowledgable and patient throughout the process. We truly appreciate their time and effort in assisting us. They're the best. This is the 10th brand new car that we had purchased form different dealerships here in Virginia Beach so far we had the best experience with this dealership. Mr. Lucius Sessoms, Mr. Jimmy Anderson and Mr. Lawrence Doligoza you guys are really the best. Thank you so much.

Jessica

7 de ene. de 2015

Very efficant, I'm in and out. Everything is explained in detail. I enjoy dealing with Michael Lawson, he's friendly and I know if I need anything he is just a phone call away.

Donald

3 de ene. de 2015

Everyone was very nice and helpful to us and to each other.I did not know which model I wanted and David was very patient and well informed to help me make the decision best for me. Vicki was great with keeping us informed thru the process.

Mario

31 de dic. de 2014

Brett is an amazing sales associate and this is my fourth BMW that I have bought from him. I trust him and he always treats me fair and with upmost respect.Additionally, I was in and out within 2 hours (including time to negotiate my old cars sale, selecting a new car and processing the paperwork. Absolutely amazing service

Pauline

28 de dic. de 2014

1. I was met at my appointment time (made via Checkered Flag Mini service website).2. A loaner vehicle was provided (as requested) for the duration of my Mini's visit to the shop.3. Frank & Daniel kept me informed of repair status.4. Daniel & Frank requested Mini Goodwill assistance when the troubleshooting indicated the timing chain/belt required replacement.5. I received unexpected Christmas gifts from Checkered Flag Mini when I arrived to pick up my Mini after servicing on the Monday before Christmas. Great gifts!!! Thanks.6. I was pleasantly surprised by the total bill for the servicing provided for this "trip to the doc". Again, thanks.

Linda

26 de dic. de 2014

The service was professional and I was kept informed of the progress. The people with whom I dealt were obviously concerned about keeping me informed and up to date.

Tamara

25 de dic. de 2014

My car was in for emergency service. My 2009 535! BMW left me stranded when the engine overheated due to a broken water pump. I was shocked that a 2009 car would need such a replacement. However BMW paid 75% of the cost of a replacement which helped to soothe the unhappiness. My service adviser, Dan Lilly, was exceptionally receptive to my emergency and got my car back, all fixed, promptlyjust before Christmas. Thank you, Dan!

Imogen

18 de dic. de 2014

My advisor Joseph Hawthorne was very knowledgeable and accommodating and are my visit to Checkered Flag BMW a pleasant experience.

Jeff

15 de dic. de 2014

Pleasant staff and timely service. Vehicle was ready when promised and clean!

Michael

13 de dic. de 2014

Very easy to get an appointment. All staff members were very nice and professional. The service bay is well lit and very clean. I was impressed with my service advisor's patience and knowledge and willingness to resolve the issues with my vehicle and even offered to have it vacuumed and washed. Lastly, the loaner program is AWESOME! This program is so convenient, it allows BMW owners to have their cars serviced with interrupting their daily lives.

Jody

12 de dic. de 2014

I really appreciated how Frank went over everything with me, before and after the service. I was planning on waiting for my Mini but since there were some upgrades that needed to be accomplished that took several hours, Frank secured a rental for me and it was quick too! The whole experience was beyond my expectation! Thanks for the cool Mini swag too!!

Lihua

11 de dic. de 2014

Jason was best advisor i never seen in my BMW experience, he is very kindly and knowledge. I difinitely give him number one. The facility is very clean and neat.

Robert

10 de dic. de 2014

I like that the service techs look beyond the reason I brought the car in to see if there are any other potential problems. On this visit, I only requested a state inspection and oil change, but they replaced wiper blades and found a problem with the firmware for my brakes. We will be bringing the car back (or using concierge service) to update the firmware soon.

Bianca

10 de dic. de 2014

Have been a BMW customers since many years worldwide (Germany, Switzerland, US, etc.) but the service and friendliness at Checkered Flag was OUTSTANDING in every way!! Thank you SOOO much!

Tara

8 de dic. de 2014

Mike Lawson was very good. My vehicle took longer than expected but he did a great job communicating with me on its progress.You guys have greatly improved your morning vehicle intake. It took much less time on this visit!

Debra

7 de dic. de 2014

Super friendly staff. Very comfortable atmosphere. Very knowledgeable. They explained everything that was done to my Mini and answered any questions I had. I feel like part of the family, this place is AMAZING !!! I'm a customer for life! Service advisor was the BEST!

Michael

4 de dic. de 2014

Very helpful and pleasant experience. I was quoted a price for new tires and upon getting my car back and going over the service done I was told they misquoted me on the tires initially but already took care of the price difference by comping one of the tires. I would have been fine paying the correct amount of the tires. Shows how great service and how much they want to maintain their honor and trust with their customers.

Wendi

4 de dic. de 2014

Courtesy of Jason Stamer as the lead for my car repair. Thorough and caring approach to my issues whenever I bring in cars for service. He understands what "service" means. He always takes the time needed to provide precise explanations and make appropriate recommendations or provide options.

Cyndee

4 de dic. de 2014

Frank was great, kept the lines of communication going throughout the day so that I knew what was going on the whole time. Love the fact that you can text!

Tonya

2 de dic. de 2014

Michale Kulp was very accommodating and was not annoyed by my indecisiveness. I test drove as many cars as I desired. Hassle Free. Easy sales transition.

Vanessa

30 de nov. de 2014

The courteous staff in the Service Dept. upon my arrival, the snacks in the waiting area, and the short wait time. Additionally, my daughter and I had been out attending to errands prior to my service app't. It was windy and heavily raining; therefore, my floor mats were not very clean. However, the mats had been cleaned when I entered my car after the app't.

Karl

28 de nov. de 2014

Personnel took care of warranty repairs, checked, and washed the car all in a professional manner, and although they made suggestions and recommendations, they did not try to pressure me into buying additional services or repairs that were not covered under the warranty.

James

26 de nov. de 2014

Having a new BMW loaner car available during repairs. Good idea--makes you consider getting a new car. Professional atmosphere and service.

David

24 de nov. de 2014

The staff is excellent. They are polite, knowledgeable, they make sure you have al the facts and importantly, they seem to really care about the customer's experience.

Roberta

22 de nov. de 2014

Once I was able to talk to someone, the service was excellent. I have never received better and it was my first visit to the dealership since buying my new BMW.

silkdale

20 de nov. de 2014

Just after two visits to Checkered Flag, I knew I found a home for my 2012 Mini Cooperto be serviced. The friendliness expressed by all I came in contact with,and the informationabout my mini by Daniel Davis was helpful for my future needs.You have my thanks,Lawrence N. Lee

David

17 de nov. de 2014

came in for only updated inspection sticker, and they were able to change oil and wash/vacuum car. Saved me an additional trip in January. Saw my salesman, Scott Welesky and he updated remembered me by name and updated me on the new vehicles. A joy to visit this dealership.

Thomas

16 de nov. de 2014

Everyone was friendly and informative, making the entire experience enjoyable - no high pressure techniques. Thanks to Jimmy and Mike for their outstanding contribution!

Charl

16 de nov. de 2014

Dan Lilly was very nice and is every time, very professional. David did a good job cleaning the car. The loaner team was great too and I was given a very nice x3.

Karen

15 de nov. de 2014

Joseph is what i liked about my experience...He was professional and kept me up to date on the status of my vehicle..He called when he said he was going to call...and all around made a large expense okay..Great representative for BMW

B. Kennon Outlaw

15 de nov. de 2014

The purchase process was excellent at Checkered Flag BMW. In particular, it was a pleasure to work with salesperson, Lucius Sessoms.

Richard

14 de nov. de 2014

Courtney was awesome. My car wasn't ready and the service manager actually took my car and washed it himself! Now that's a fantastic work ethic. .....keep up the good work.

Ray

13 de nov. de 2014

I was treated very well from the moment I entered the service area and Joseph Hawthorne my service advisor made me feel welcome. Checkered flag BMW had the best deal for my tire needs. Joseph also made sure that my car was getting all the services it needs. I would definitely recommend Checkered Flag BMW to all my friends.

Fred

12 de nov. de 2014

I haven't purchased a car from Checkered Flag BMW; bought my car in Atlanta where we were living at the time. I have used your service center and, until this visit I was very pleased. See below.

Joann

10 de nov. de 2014

Mr Mike Lawson, asst. mgr. help us with all our problems, he was very professional and courteous. we'll give him an A+. It is just so nice to find someone like Mr.Lawson to work with your company. he took care of everything so professional.We(Mr&Mrs Jones thank him very much.

Leneice

9 de nov. de 2014

Everyone was very professional and friendly, especially my service Rep Joseph Hawthorne. He was great in keeping me informed on the status of my vehicle and made sure I was satisfied with the service.

Gregg

6 de nov. de 2014

Jason, my customer service agent is the BEST. He always goes above and beyond to ensure I know the status of my maintenance has a great personality, and makes sure I am completely satisfied. The entire team that meets and greets should not be forgotten, those guys and girls are great too. At 07:30 they were already smiling and had their "your satisfaction is most important to me" face on. Oh, can't leave out the girls at the loaner car desk. Super friendly and exude great customer service, smiling, friendly, getting me out with minimal delay.

Darlene

3 de nov. de 2014

I liked how they stayed in touch with me regarding repairs.They were couterous,respectfully,well knowledge, and very concerned. They were above excellent. They even called me after I picked up my vehicle, to make sure everything was ok and if I had any concern let them know. GREAT TEAM

Scott

2 de nov. de 2014

I was given a no notice appointment to get my vehicle in for factory recall work. My service advisor kept me informed about the progress on the vehicle and notified me when it was ready for pick up.

Sara

27 de oct. de 2014

Friendly staff, welcoming environment! Extremely accommodating - working with my schedule by offering a Saturday appointment time; hospitable - they were able to schedule an appointment within 48 hours of making contact with dealership; generous - I appreciate the complimentary state inspection that is offered - since I received a citation for my inspection being expired, I welcome the opportunity to save a little $$$. :) Thank you Checkered Flag MINI for making my life slightly easier.

Jan

24 de oct. de 2014

Very personal and stayed until all my questions were answered. Courtney went and pulled a Technician (Pascales?) from the service center to explain details.

Vicki

24 de oct. de 2014

I Love my relationship with my service manager Jason. He does everything he can to make my relationship with BMW a pleasant one. Jason is BMW to me. Thank Jason!!

Edward

22 de oct. de 2014

Easy to arrange an appointment. We waited in the customer lounge for the completion of work on our car. Over the years i have met many service writers, some which were forgotten quickly and in recent years many excellent ones. Joseph surpassed our expectations in every way. He was very pleasant and helpful. I would have to say that Joseph is one of the best of the best. He insured that we were comfortable and kept us informed of the progress of the work. Joe reminded us of the recall and added it to the work to be done. All in all the management of Checkered Flag should be proud that they select high quality personnel, like Joe.

Debbie

19 de oct. de 2014

Efficient, quick, and kind as always. What I love about being a Mini owner is that you always make me feel like a VIP. :)

Dennis

19 de oct. de 2014

My service agent Joseph had everything ready to go. Very smooth operation. I was very pleased with how he handled the entire service call.

Deborah

17 de oct. de 2014

Courtney and supporting team. Courtney worked with me by scheduling my appt via email and from the moment I arrived to drop my car off and pick up my loaner was treated very well. I have owned 4 BMWs and purchased two from Checkered Flag... I feel like I have gotten special treatment at CF when I have brought those cars in for service and Courtney has been the best service adviser I have worked with in my BMW experience in Richmond and the beach.

Patrick

16 de oct. de 2014

From start to finish, I was taken care of quickly and courteously. Service issues were addressed expeditiously, service/recall work executed correctly, and communication throughout the process was excellent. Thanks to Mike Lawson and the entire BMW service team for an excellent experience.

Terry

15 de oct. de 2014

I was very appreciative on how the Service manager and the assistant service manager paid attention to my car issue even though I did not have an appointment and was able to get my repair done. All persons at this dealership, Checker Flag BMW, from the receptionist to the person that control the cars that come into the service area was all curteous and made sure I was being taken care of. Being a new BMW owner this experience has made me feel that the BMW vehicle and it's service personnel are the leaders in the industry, most definintely in this area.

Caston

15 de oct. de 2014

Everyone was thoughtful and courteous from the time that I came through the door. The technician even asked the meaning of my license plate. He even remembered me when I came back the following day. My service advisor promptly used my 10% service discount code. He was friendly as well. I enjoyed my experience.

Sonny S.

15 de oct. de 2014

Courtney is an excellent service advisor. I feel she went above and beyond making sure everything we ask was taken care of. She did a great job explaining all the services and repairs to us.

George

13 de oct. de 2014

Everyone we dealt with was cheerful and friendly, and seemed to be genuinely intent on making our routine maintenance visit as pleasant and hassle-free as possible. The needed part was delivered overnight and I was able to pick up my car the next day. The loaner was a nice, new BMW crossover style vehicle with under 1000 miles on it. The entire experience validated my choice of Checkered Flag for buying my 528i.

Maureen

11 de oct. de 2014

My service advisor Mike Lawson is the best I have had in my 5 year experience with your company. He was professional, fast but thorough, and delivered my vehicle in perfect condition. Mike has singlehanded brought my confidence back in your service center.

Shawn

8 de oct. de 2014

Promptness of receiving my vehicle in response to a emergency tire saftey concern and willing to explain in detail the safety issues in regard to those tires.

Rose Ann C

5 de oct. de 2014

Jason was on top of everything and had the job completed 30 minutes early. They always treat their customers great and make us feel at home.

Peter

4 de oct. de 2014

The staff is extremely friendly. They tell you exactly what they will do and when you pick the vehicle up they tell you what they did and how they fixed it.

omatthew

4 de oct. de 2014

September 30, 2014On September 25, 2014, I requested roadside assistance to have my vehicle towed to Checkered Flag BMW at 5225 Virginia Beach Blvd in Virginia Beach, Virginia in reference to the vehicle not starting when prompted. The tow truck came and the vehicle sat overnight at the dealership for my advisor to check in the following morning. On September 26, 2014, I called BMW Checkered Flag to be certain that I was given a different advisor than the last time I had service performed at this location. A few months back, a technician at BMW told my insurance company, Progressive Auto, that the bolts that support the engine underneath the vehicle were not made to break in event of a collision leading my insurance company to initially deny my insurance claim after road conditions damaged the undercarriage of my vehicle. After speaking with my service advisor at the time, Mr. Lawson, regarding the issue, he began to talk very negatively and unprofessional to me. I notified Ron Clark, a manager, regarding this as well. In return, Mr. Lawson came to me and apologized for his behavior. I called BMW North America to advise them of the issue. Someone from an executive level of management contacted Checkered Flag at that point and made it very clear that in the event of a collision, those bolts were made to break to prevent the engine from coming towards the driver so they shear off to make the engine compartment drop forward. When I spoke to Mr. Lawson, my advisor regarding this, he became extremely hostile telling me that I should have never gone over his head. Finally, after speaking to several technicians regarding the issue, my insurance accepted the claim after a technician and several members of management retracted the statement, and that I had, indeed, been involved in a collision with the road itself. Never in a million years would I think that, following this ordeal, I could never bring my vehicle back to Checkered Flag. So, back to the current: My service advisor contacted me via phone at approximately 3:20pm that afternoon to indicate that I had simply run out of gas and they put five gallons of gas in the vehicle and the vehicle started right up. She indicated that an oil leak was found, (thru a 100 Point World Class Inspection) in which I knew about prior, and that I could come get the vehicle after the courtesy car wash. After that, I waited until 5:15pm to physically come to the service department to inquire about my vehicle, in which Courtney asked me to have a seat in the waiting room. After twenty minutes, she returns and asks me have I ever seen a red thermostat alert on my dash and showed a picture of it on her iPhone. I advise her that no lights or indicators regarding a thermostat or engine were on in my vehicle, and I asked her if she wanted to see the video on my iPhone of what the car was doing that night it stopped with no gas. I am also attaching that video from which I took of my dashboard that very night because I was trying to send my father an indication of what the vehicle was doing before being towed. (When I was simply out of gas). However, Courtney proceeded to tell me that not only was that light on, but my car was overheating while getting the carwash. I asked her why didnt the technician advise her of this during his inspection of the vehicle and she stated the vehicle did not have the red alert light nor was it overheating at that time. I asked to speak to the technician and she indicated he was not there. I do not know who worked on my vehicle, but it was obviously someone I made very upset the last time I was at Checkered Flag. I went around and around with Courtney as to why she, the advisor, would notice my car overheating all of a sudden and a light coming on the dashboard, but the technician did not. I also spoke, at length, with Ron Clark, the service manager, who could also not tell me why the vehicle was overheating all of a sudden. Courtney indicated that the vehicle had not been doing this earlier that day. Courtney also took it upon herself to state that it may be the water pump, so I asked her for a quote of that and a new thermostat. The car was towed in for it simply being out of gas after travelling from Washington, DC that night, and no lights were on in the vehicle at the time this service advisor called me to tell me I was out of gas at 3:20pm that afternoon, now, at almost 6:00pm, my vehicle is overheating and powering down in the bay of Checkered Flag BMW. I got less than a block down the road before I pulled over and had the vehicle towed to my home. Ron Clark did indicate he would have the vehicle checked, but at that point, I preferred to let someone else check the vehicle, because my suspicion was that someone at Checkered Flag has manipulated my vehicle already, and I voiced that to him. Today, I had the vehicle towed to Indian River Auto and Transmission at 5225 Indian River Rd Ste C in Virginia Beach, Va. The service advisor stated that four fuses that pushed power to the water pump and coolant system were deliberately removed. Not blown, but physically removed. They stated When the vehicle was checked, we noticed four fuses were totally removed from panel one and one fuse was blown, disabling the safety feature for the Water Pump, resulting in overloading to the power source. A technician at Checkered Flag deliberately removed my fuses. Immediately prior to having the vehicle towed initially, I had just gotten off the road from Washington, DC at 3am. That is when I thought I had gas but apparently, it read wrong and I was out causing me to have it towed directly to Checkered Flag. I have no doubt in my mind that out of retaliation, my fuses were removed causing significant sabotage to my vehicle. Today, I paid $945.654 for a new water pump, thermostat, and fuses/labor in regards to this incident, paid directly to Indian River Auto and Transmission. I am attaching paperwork of what this vehicle service provider stated occurred with the fuses. I do not feel secure bringing my vehicle back to Checkered Flag in Virginia Beach ever again. After what occurred, I would hope that others read this and the technician that worked on the vehicle be terminated. I can only hope that Checkered Flag would have the decency to refund my money for what occurred as a result of the vehicle being left with them.

Jason

2 de oct. de 2014

The service is great and the work is quality. Dan Llilly is good at jod and care about the customer. Thankyou Dan

David

1 de oct. de 2014

The Sales Representative (Scott W.) has an extremely high level of knowledge of the product as well as top-notch customer service skills.

Tommy

28 de sep. de 2014

I appreciate Daniel taking the time to ensure my vehicle was taken care of promptly the morning after its tow to the service dept at mini. He always go above to help us from listening to our needs and concerns. He strives to find answers and if he does not know the answer, he will make sure he refers us to someone who does. I sincerely appreciate you, Daniel!

Natalie

27 de sep. de 2014

I was served immediately by a very kind professional.They performed the services quickly.There were no "problems" found.The coffee was great.

Michael

26 de sep. de 2014

As a first time customer of Mini, the customer service was great! Vicki, my sales associate was outstanding and friendly. The whole process went smoothly. Couldn't be happier.

Richard

25 de sep. de 2014

Jason Stamer is truly the Quarter Back of my service team. I am so fortunate to have him as my advisor. He is truly one of the best representatives of your corporation. Thank you!

Misti

22 de sep. de 2014

I had my state inspection done on 9/11/14 and although I had several miles left before required oil change, I had intended to request the recommended annual. When I called regarding this, I was given an oil change appt immediately. Additionally, I have had issues blocked drain tube at sunroof which was an expensive repair just recently. It had started to clog up again and due to the recentness of previous repair it was cleaned and lubricated at no charge. I do need to buy a cover for the mini, as I park under trees.

Surapak

21 de sep. de 2014

1 keep me informed about the status of my car during the process2 explain clearly what happened and give me the solutions to fix my car3 while my car was being fixed, I had a loaner car to get around

Tammy

20 de sep. de 2014

My Service Manager, Dan Lily, kept me updated on the status of my vehicle, and fully explained the recommended services so I could make an informed decision.

Vincent

19 de sep. de 2014

I liked the way in which my service department agent kept me informed as to the status of the repair work being done to my vehicle. I also liked that my vehicle had been washed and vacuumed when it was returned to me. Well done!

Christopher

19 de sep. de 2014

My service advisor, Courtney G is FANTASTIC. She keeps me well informed of the progress of my service and even spent 10 minutes personally cleaning some strange stain off my paint with 'scratch remover.' This was way above and beyond regular service.

Tuscanmini

18 de sep. de 2014

I have never had a bad experience. Frank Lindsay and his team are the best. Thank you as always for a job well done!

VadersGirl

16 de sep. de 2014

At Checkered Flag, I am always made to feel welcome, I'm treated with kindness and respect and my service advisor, (Dan Lily), listens to my issues and makes sure those issues are quickly resolved. I would not buy a Bimmer anywhere else. Alas! I HATE HATE HATE HATE HATE the new setup in the service area. There is nowhere to sit down and the layout itself makes me feel like I should be ordering a burger and fries to go, NOT discussing my BMW. JMHO

Cynthia

16 de sep. de 2014

extremely prompt, professional, and friendly at all points: on drive-up, when checking in, when discussing what was done, loaner car, payments.

Peter

16 de sep. de 2014

Everyone was very polite and treated my input with respect. Having a loaner made it very easy for us since we live in NC . Our car looked nice and clean and best of all the car was fixed.

Kristin

15 de sep. de 2014

As always, perfect service! Checkered went above and beyond and even corrected an issue that I had from Casey BMW. No comparison between the two dealerships - Checkered is the only dealership in the area to do business with.

Michael

13 de sep. de 2014

I was met by friendly staff, check in was fast and I was shuttled to the Norfolk airport in plenty of time for my flight . Mike had all paperwork ready when I came to pick up my car, which was freshly washed. I am very pleased with this dealership.

Jimmy

13 de sep. de 2014

pulled in and I did not have an appt on my 2014 X5 for an oil change, was greeted and my service adviser took great care of me. She even got my state inspection done and it was not due until next month but to make sure I did not have to spend more time here than needed it was taken care of. Way to go Debbie!!!!!

Dana

12 de sep. de 2014

everything was great. all my questions answered and then some by some very great employees. they took their time and did not race thru their answers. they gave me hands on instructions and I appreciated that!

Todd

12 de sep. de 2014

As always we were really well taken care of, thank you. Things were completed on time and everything was taken care of.

Rita

12 de sep. de 2014

Vehicle was brought in by service dealer where I purchased vehicle used. They were not positive what was wrong. I did like the final paperwork (for info), etc.

Stephen

12 de sep. de 2014

They were able to go the extra mile to get my damaged tire replaced even through I had recently purchased my MINI. The road hazard coverage had not had time to go through since I had just received my MINI.

Tracy

12 de sep. de 2014

Jason Stamer is a wonderful service advisor and always goes out of his way to make everything is addressed and taken care of.

Nancy

12 de sep. de 2014

All the work was performed in a professional manner and has been fine for 2 months after the work was done.

Richard

12 de sep. de 2014

The staff was friend and provided me with information on my car. They were more than willing to immediately address any questions that I had, even through it wasn't my purpose for visiting.

David

12 de sep. de 2014

Courtney is the greatest service advisor I've ever encountered. Please keep up the good work. Thanks for the enjoyable experience of being under her presence.

Larry

11 de sep. de 2014

Al Flores was the best sales rep we've ever dealt with from all our years buying vehicles from checkered flag! We will continue to come back and deal with Al Flores.

Jason

11 de sep. de 2014

Seamless. Sound recommendations from the team not geared to just ring up a bill, but maximize my car value. I appreciate having Dan Lily as my service coordinator...a real pro. Dropped off the car and left fast in a great loaner knowing my service would be done right the first time.

Dexter

22 de ago. de 2014

Very poor customer service. They don't return phone cars.

mmer2002

25 de feb. de 2014

When I first came to checkered flag I was not impressed till I was sent Shawn's way. He was very helpful and made my first car buying experience wonderful.

oraleholmes

4 de ene. de 2014

When my wife and I visited Checkered Flag BMW, our intentions were to just look at a few vehicles and then "buy when the time was right". Everything changed once we had the good fortune of meeting Shawn Knighten on the lot. Mr. Knighten not only asked all the right questions, he also answered all of ours while providing recommendations and discussing various options that would suit our needs. Mr. Kighten's approach and demeanor (candid, yet professional) was a pleasant surprise that my wife and I place high value upon. Once we returned from the vehicle demonstration and test drive with Mr. Knighten, we were completely hooked and knew the salesman, dealership and vehicle were right for us. Checkered Flag BMW took amazing care of us (and our two children, who joined us after school) and worked diligently to complete our transaction based on our schedule-not theirs (we were operating under a time constraint and as previously stated, had not planned to make a purchase). The follow-up care (from Mr. Knighten and Checkered Flag BMW) that I have received since the purchase has been exceptional. My next vehicle purchase will be a no-brainer-I will call Shawn Knighten.

Orale Holmes

4 de ene. de 2014

When my wife and I visited Checkered Flag BMW, our intentions were to just look at a few vehicles and then "buy when the time was right". Everything changed once we had the good fortune of meeting Shawn Knighten on the lot. Mr. Knighten not only asked all the right questions, he also answered all of ours while providing recommendations and discussing various options that would suit our needs. Mr. Kighten's approach and demeanor (candid, yet professional) was a pleasant surprise that my wife and I place high value upon. Once we returned from the vehicle demonstration and test drive with Mr. Knighten, we were completely hooked and knew the salesman, dealership and vehicle were right for us. Checkered Flag BMW took amazing care of us (and our two children, who joined us after school) and worked diligently to complete our transaction based on our schedule-not theirs (we were operating under a time constraint and as previously stated, had not planned to make a purchase). The follow-up care (from Mr. Knighten and Checkered Flag BMW) that I have received since the purchase has been exceptional. My next vehicle purchase will be a no-brainer-I will call Shawn Knighten.

Mommyto2boys

12 de dic. de 2013

Typical used car salesman mentality (on a new car lot) hasn't followed through as promised but the sale was made so I assume he doesn't care anymore. Love the car, but I'll go to the dealer on the peninsula for my next one.

mb1orf

30 de nov. de 2013

Shawn ensured we had an very pleasant and friendly experience throughout the process. He was helpful, patient and professional. His attitude left us with a high feel good factor ! Overall, I appreciated that we were not overly pushed around; everyone listened to us. At the end of the day we left with a car in a higher price range than initially intended.. Price was a little high due to the numerous options. Not unusual with BMW.

acotton717

18 de nov. de 2013

We came in looking for a nice care, but not sure of which brand we really wanted. Shawn took us for a test drive that left us with no question what we were going to buy. He made everything very easy for us. We even had our 8 year old son with us, which was not an issue at all. Highly recommend this dealership and this salesman!

Champs_7

6 de nov. de 2013

Brett is extremely knowledgeable on how cars are engineered and "wired", especially the BMW brand. He never belittled other brands I mentioned to be considering, but stuck to the facts and let the car do the talking. Most importantly, when I described exactly what I was looking for, he LISTENED. He never tried to up-sell me. He made me feel very "at home" at the dealership, giving me a tour of the total facility so I would know what to expect when coming in for my first service appointment. If you want to work with the best in the business, go to Checkered Flag BMW and ask for Brett!

Davsueinc1

27 de oct. de 2013

Thanks David for everything. The easiest car shopping we've ever had. I love the mini so much that I will be advocating and will send anyone interested to you for sure.

Davsueinc

27 de oct. de 2013

The easiest car shopping we've ever had and that's because of Mr David Bennett. Thank you for your patience and diligence in explaining all the bells and whistles.

X1 Driver

18 de oct. de 2013

We have been past BMW owners for years and went to look at what I thought I might be interested in. It turned out there was something else that was so much better suited for what I wanted for my next vehicle, an X1. Darrell Johnson provided me with all the information, answered my multitude of questions, patiently waited until I was ready to order, then made sure I had exactly what I wanted. Throughout the process, Darrell was polite and pleasant, always positive and friendly, even humorous, and never pushed or rushed me. I would highly recommend Darrell for his expertise with the vehicles and his professional, yet personable manner. Everyone that I dealt with at this location from the manager to the receptionist was always helpful and pleasant. Plus, I LOVE my new car!

samroman

15 de oct. de 2013

I recently bought my 2011 BMW 335i from Scott Weseleskey at Checkered Flag BMW. Scott had an easy going professional demeanor that made doing business a pleasure. I highly recommend Scott as the Client Advisor to see when shopping for a BMW at Checkered Flag.Scott and Danene Taylor (Financial Director) worked with me on getting the car I wanted, at a great interest rate! - Then to follow that up, called me to inform me that I qualified for an even lower rate!!Overall, I'm very satisfied with the client service and treatment while going over the numbers, and finalizing this, my households sixth Checkered Flag vehicle purchase.

BrittanyOweis

30 de sep. de 2013

My family has owned mini coopers for at least 7 years and have been very happy with the customer service that have received each time. I specifically came in looking to trade my 2008 mini cooper for a newer used model, but walked out with an excellent deal on a brand new 2013 mini cooper. David Bennet was the salesman that helped me. He stayed after the dealership closed just to be sure I was taken care and that I was setup for success. Daneen Taylor was also very awesome, friendly, and really got me the best deal for my budget. People have complimented on my mini and I tell them about these cars, why they are the best cars out there, and the dealership that I bought it from. I will continue to send future customers to this dealership and without a doubt will continue to purchase my vehicles through this dealership! Thanks for the outstanding customer service - I love my mini cooper!

Brittany Oweis

30 de sep. de 2013

My family has owned mini coopers for at least 7 years and have been very happy with the customer service that have received each time. I specifically came in looking to trade my 2008 mini cooper for a newer used model, but walked out with an excellent deal on a brand new 2013 mini cooper. David Bennet was the salesman that helped me. He stayed after the dealership closed just to be sure I was taken care and that I was setup for success. Daneen Taylor was also very awesome, friendly, and really got me the best deal for my budget. People have complimented on my mini and I tell them about these cars, why they are the best cars out there, and the dealership that I bought it from. I will continue to send future customers to this dealership and without a doubt will continue to purchase my vehicles through this dealership! Thanks for the outstanding customer service - I love my mini cooper!

pericoymati

15 de sep. de 2013

The overall experience of buying my Mini has been just great. The most important factor has been the extraordinary friendliness of the salesperson (Lee Neese), He was very helpful all the time, guiding us throughout the process and providing us with good honest advice and, at the same time, trying to accomodate our intentions to the actual possibilities of the dealership.Thanks a lot..

pericoymati

15 de sep. de 2013

The overall experience of buying my Mini has been just great. The most important factor has been the extraordinary friendliness of the salesperson (Lee Neese), He was very helpful all the time, guiding us throughout the process and providing us with good honest advice and, at the same time, trying to accomodate our intentions to the actual possibilities of the dealership. Thanks a lot..

Melvin McAlister

11 de sep. de 2013

Shawn really made my buying experience an enjoyable one. Very professional yet supportive and was always accommodating to my schedule and wants. He was always truthful, courteous and remained positive thru the entire process. Even after the deal was done he went out of his way to let me know that he is always available should I need anything and hoped his performance would want me to do business in the future which I definitely would do so. Best car purchase experience to date.

RobertSilva

30 de ago. de 2013

Our experience with Shawn Knighten was outstanding. He was very informative, kind and patient with us while we were going through our decision-making process. Although we have not bought a vehicle as of yet, we will be making our purchase with Shawn. We are very appreciative to him for his patience as we (myself especially) can be hard to please! We would recommend him to our family and friends.

Bfiskus

29 de ago. de 2013

I had a great experience !! I will be a returning customer. The team was very professional and a joy to work with. Communication was great and the price was too.

nrenn

26 de ago. de 2013

Shawn was great. He went above and beyond in making certain our leasing experience was smooth. The test drive was awesome! Give Shawn a raise!

Shannon Narog

25 de ago. de 2013

My husband & I were vacationing in Virginia Beach & found a car that we were interested in. We made an appointment at Checkered Flag BMW & were contacted the day before to confirm our appointment time. We were impressed with the professionalism prior to even arriving at the dealership & once we stepped foot on the lot, our opinion did not change. Our sales representative was excellent to work with & we ultimately agreed upon a price & made the purchase. We would definitely recommend Checkered Flag BMW & would also highly recommend Lucius Sessoms to anyone interested in purchasing a BMW.

Im2saved

24 de ago. de 2013

The absolute best car buying experience I've ever had. From the time I entered the dealership until I left the experience was great. The receptionist was great, the finance representative was great. The manager was great and Stephen the salesman was absolutely wonderful. I highly recommend this dealership. There was no price haggling which I appreciate above all. This is the way to sell cars and Checkered Flag BMW is a premier dealership and is the perfect model for how to do business properly. Everyone was nice and friendly as well as professional. I can't praise them enough and I will definitely send everyone I know there way as well as consider them first for any future car purchases.

bheath16

19 de ago. de 2013

I really enjoyed working with Scott. He was very professional and not pushy! He worked to find me the vehicle I wanted and ended up ordering one. He kept me informed at each stage of the production. He was very prompt in answering my emails and/or phone calls. Once the car came in, he went over all the features with me and has kept in touch in case I have any questions. It was a pleasure working with him and I would recommend him to others.

MJKennedy

19 de ago. de 2013

Very pleasant sales experience with Mike Kulp. Very responsive and knowledgable. Average time for response to my queries was less than half a day. The dealership allowed me to test drive two different vehicles. Without this flexibility, I am sure we may have selected a vehicle that didn't meet our needs. So hats off to CF for this no hassle opportunity to make the correct decision. Easy negotiation and then just a little patience waiting for delivery from South Africa. Its past the break in point and I am still impressed with the gas mileage coming from such a powerful car. Took a 600 mile trip this weekend and there are too many superlatives to list. Going over Afton mountain at night I didn't even notice the changes in elevation or turns. The car is powerful, tracks straight and true and provides a level of confidence I have never felt in a car before.

hawgtide76

18 de ago. de 2013

Scott was OUTSTANDING! He bent over backwards for 5+ hours locating cars all over the country for us only to have us drive off the lot with one! Then he took the time to go over the vehicle when he should have been home with his family...OUTSTANDING DEDICATION TO CUSTOMER SERVICE!

Jokerman

18 de ago. de 2013

Brian made our buying experience very comfortable and was an outstanding. We will definitely recommend checkered flag to our colleagues. We are looking forward to buying more vehicles from checkered flag.

LatriciaT

17 de ago. de 2013

BEST TEST DRIVE EVER......Shawn took me on the test drive of my life. Extremely knowledgeable of the brand and his customer service was amazing. I had the feeling that I was sitting down with an old friend. He made me feel comfortable about my decision on my first car. I would highly recommend anyone in the market for a BMW to see Shawn.

gregbell12

12 de ago. de 2013

The total experience with Shawn and Checkered Flag BMW was great and I would highly recommend both to anyone! Shawn was very helpful, professional and courteous and answered all of our questions regarding the new car.

larryllstewart

11 de ago. de 2013

About a week ago I bought my ninth new bmw from checkered flag bmw. Brett Shopsin sold me the bmw. He is a great salesman. The finance manager, named Jimmy Johnson, gave me a good deal on my 528I bmw. The more cars that you buy from checkered flag bmw the better the deal. BMW is the best car made in America. These cars are so durable that you can't tear them up. When I traded my 2012 in on a 2013 I got a great clearance price. The BMW service is better than Phillips Mercedes and Lexus. I have owned a lexus and a Mercedes. BMW has a no maintenance policy which saves you thousands of dollars over a four year period. Mercedes cars are inferior to the BMW. I get forty miles per gallon from my 528I BMW.As long as I am living I will buy a BMW before I buy any other brand. You get more car for your money when you buy BMW. Pound per pound BMW has the best cars in America.

newbmwowner

8 de ago. de 2013

Shawn was great from the moment I walked into the door until a few hours later when I drove home in my new car. He was very knowledgeable and encouraged a thorough test drive to make sure I got what I wanted. He has also been easy to get in contact with after the sale. I highly recommend you seek him out if you're in the market for a BMW.

jashleyjr

7 de ago. de 2013

Shawn was great from the moment I walked into the door until a few hours later when I drove home in my new car. He was very knowledgeable and encouraged a thorough test drive to make sure I got what I wanted. He has also been easy to get in contact with after the sale. I highly recommend you seek him out if you're in the market for a BMW.

Owenmckay

28 de jul. de 2013

Most stress free car buying experience ever ! The staff at Checkered Flag BMW went out of their way to ensure that the entire process was conducted in a positive and professional manner. Thank you to Shawn Knighten and Jimmy Anderson. Sincerely ,LTC Owen E McKay IV (Ret) and Karly McKay

CJordan505

24 de jul. de 2013

Shawn Knighten, Client Advisor, provided the best test drive that I have ever experienced. It is obvious that he that he knows the specs and knows exactly what the car can do. Jimmy Anderson, Sales Manager, made you feel like they were going to work hard to find the car that you want. Great atmosphere. Great people.

Fem42musl

24 de jul. de 2013

Great buyer experience! Everyone was very concerned with making sure all logistics were handled before I arrived to purchase. This helped to establish the relaxed mode on the day of prchase. They were all very relaxed and helpful.

MonicaSparks

18 de jul. de 2013

Shawn is a definite asset to the BMW dealership. You can tell he truly enjoys the cars that he sells and his enthusiasm is catching. My husband and I were looking for one car but had two different approaches. He wanted fun, I wanted practical and comfortable. Shawn knew our car right away when we described what we were looking for. It was probably the most fun we've ever had car shopping and we've bought 5 cars in the last 3.5 years, so we definitely have experience! I'm already considering another BMW because of the service we received during this last sale.

tduntemann

2 de jul. de 2013

I 'm a return purchase customer and I have come to enjoy the straight talk I get from Michael Kulp. The car kinda sells itself and is a pleasure to drive. Takes a little while to get through the manual, but the ride and experience are quite worth it. I look forward to our continueing relationship.

thardee

1 de jul. de 2013

This was a first class experience. Shawn Knighten the salesman was personable and knowledgeable. The sales manger made sure I was being treated right and was there for any of my needs as well. Bravo Checkered Flag! I'm looking forward to many satisfying miles in my new BMW 535i.

brianmcquerrey

1 de jul. de 2013

David Bennett, our salesperson, did an amazing job of making the entire process as enjoyable as possible. Even when the computer systems slowed the sales' process, David and Brian Fellini did everything they could to ensure we were comfortable and kept aware of the systems' status. They also took this opportunity to ensure we knew every nuance of our new MINI.If you're interested in purchasing a MINI, I highly recommended both David and Brian. They are both extremely knowledgeable of their brand, and provide exceptional customer service, which is all too often missing in today's business world! If David didn't know the answer to any of our numerous questions, he knew exactly who to contact to get us the correct answer.This was by far our most enjoyable car buying experience. We never felt pressured by any of the Checkered Flag MINI staff, and they genuinely seemed excited for us!Thanks again for the amazing experience; I'm sure we'll be back for another MINI when it's time to replace my wife's Cooper S convertible!

Seadawg

1 de jul. de 2013

I had a great experience working with Darrell on the purchase of my new BMW. He was very helpful from our initial test drive all the way through the purchase experience. He worked with me to get the best price including matching an advertised discount even though I technically did not qualify since I ordered the car rather than choosing from dealer inventory. He also helped me through the Performance Center Delivery paperwork to make sure I was all set to go. I would highly recommend Darrell to anyone looking for a seamless, fair, and personal buying experience.

wendybelisle

20 de jun. de 2013

I was a former customer of Checkered Flag BMW (purchased Z4) and loved the service and support this dealership provided. I decided to purchase a new car for fuel conservation (was driving an Xterra). In researching vehicles I wanted a quality car with quality service that satisfied my "sport" needs. When I arrived at the Mini dealer I was greated by Dave. He proceeded to spend roughly 2 hours with me trying to help narrow down my decision. He was absolutley AWESOME. We finally landed on my dream car of the day. It was a pleasure to work with him and I would highly recommend him to anyone interested in a Mini. KUDOS CHECKERED FLAG!

Dreinecke

20 de jun. de 2013

I've never been a fan of car buying. Pushy sales men telling you how terrible your credit just so they can dictate what you "really" want, is not something I would volunteer for. My wife and I walked in the dealership and instantly knew we could stop looking for our next car. Stephen listened, handed us some keys and we were test driving to our hearts content. The only negative feed back I have was deciding which of these incredible cars were right for us. But even that was not an issue. Stephen's exceptional knowledge and customer service guided us to the perfect car. Once we agreed on a car the rest was a non event. Like having coffee at a friends house ...except you drive away with the ultimate diving machine. Thank you Steve and everyone at Checkered Flag BMW. I can't wait to buy my next car from you.

Acowens

10 de jun. de 2013

This is my second car from Checkered Flag BMW and my second car with Scott Weseleskey, and I'm already planning my third. Great place, great representative! Scott is very professional and personable, goes above and beyond expectations!!

katfine7

4 de jun. de 2013

Michael Kulp is not only an asset to his dealership(Checkered Flag) but a great front person for BMW. He made the process of getting my first my first BMW(THE X3...awesome) . He provided attention, knowledge, guidance, and sincere care.He didn't 'sell' the car. He showed me what BMW had to offer(explaining several different models and their various features ). He was responsive to all my questions IMMEDIATELY by phone and email. He has followed up with suggestion since exection of lease and has helped me order rubberized mats and a dog seat cover.REALLY Fabulous Car and A wonderful BMW REP...Michael Kulp

camarotobmw

6 de may. de 2013

Whole experience was great very impressed got a awesome car and walked away happy overall glad i made the choice to come here. Great job to the whole team

rehabunit

2 de may. de 2013

I was uncertain about purchasing a new car but found the entire process to be seamless and without problem. Brian Fellini, in particular, was very accomodating during my several visits and his informative style helped me to make my decision. Most of all, I am thrilled with the new Mini Cooper HT and thank both Brian and Checkered Flag for making me a very satisfied customer.

Zulaika

23 de abr. de 2013

Steve Reed was outstanding in his service to us. He took his time, answered all our questions and was very polite and friendly. We were 100% satisfied with all!

Jameshartz

21 de abr. de 2013

Brett did an exceptional job of helping me get into the used Jaguar X J8 L. I appreciate his and his sales manager's assistance.I'll be back and I will recommend checkered flag BMW to all my friends.Thanks Brett.

Fred Whittaker

9 de abr. de 2013

This is the second MINI I have purchased at Checkered Flag and I used David Bennett both times. This was a specially MINI, JCW GP, and I had asked David to let me know when they arrived which He promptly did and my wife and I came in and purchased the new MINI the next day. It was quick and easy with all those I delt with proffessional, knowledgable and friendly.

Bayvista

6 de abr. de 2013

Brett and Jimmy made our car buying experience easy and stress free. All of our questions related to vehicles and financing were answered quickly and honestly. There was no pressure. Brett kept in close contact with us before and after we closed the deal.We are always made to feel at home in the showroom and the atmosphere is relaxed and friendly. We will recommend Brett Shopsin to our friends and colleagues without reservation. He made purchasing our new BMW X3 a pleasure.Harlan and Beth Vingan

sstyng

4 de abr. de 2013

The experience of ordering my Mini from Checkered Flag was absolutely enjoyable and stress-free. My husband and I first met David Bennett, our sales representative, at the car show at the Convention Center. He was very friendly and thoroughly explained the many features and differences between the models. David Bennett was very knowledgeable and throughout the entire ordering process kept us informed of the status of our order. Delivery day was also an event!The entire process, from test-driving various models to actually ordering and taking delivery was fun and there was no pressure whatsoever. I have to say, deciding on the color was the most difficult decision. :0)

mimireshun04

17 de mar. de 2013

Great customer service & I am very happy with my purchase, will definitely tell people of my great experience & would love to come back if I need to purchase another vehicle

RLO2

11 de mar. de 2013

My current CF experience started around the middle of December 2012 when I inquired about a loaner vehicle I had been driving while CF serviced my 2007 BMW Z4. At that time CF's Michael Kulp assisted me in my inquiry about the possible purchase of the loaner vehicle, a 2011 BMW 328i Convertible. During the course of the discussions I asked about the availability of new 2013 BMW 328i Convertible models. After weighing the options, I decided to purchase an in-stock new 2013 BMW 328i Convertible. After returning to CF to complete that purchase with Mr. Kulp, however, I decided to order a new 2013 BMW 328i Converticle that had my preferred exterior color and preferred interior leather choice. While waiting for the vehicle to be built and delivered to CF, Mr. Kulp provided me regular updates on the vehicle's production/delivery status. I took delivery on February 27,2013. Mr. Kulp and CF personnel were courteous, helpful and patient.

jbrumsey

7 de mar. de 2013

Brett was extremely helpful and absolutely no pressure to buy. He is very personable. I would definitely come back again and recommend to a friend!

beamher

1 de mar. de 2013

Had service done on my 3 series and picked it up with a large scratch on the passenger side wood grain. They did replace it but not before arguing with me that "they were not even inside the passenger side of the car." Well SOMEBODY was because the wood grain did not scratch itself. Maybe they were hoping I would drive away without noticing and they wouldn't be liable? Nice try.

Mini4Us

7 de feb. de 2013

Overall, this was probably the best experience I've had at a dealership. My past purchases seemed like a full-contact sport in comparison. Everyone at the dealership was friendly and took whatever time was necessary to answer questions. There were two negatives with my purchase. The advertising by Mini on the lease specials was misleading. I also had a long wait to complete the paperwork due to only one finance manager that day.We have had the car for a month, and Brian continues to be helpful with answers to our questions. Again, not my usual experience with dealerships.

Nlbritton

17 de ene. de 2013

This is my 3rd BMW purchased with Scott and I will only go to him. He is honest and truly cares about his customer and I would highly recommend him to everyone.

bieniek

16 de ene. de 2013

Quality of BMW is very well known in USA and Europe.My previous experience with that mark proofed it.The new model I lastly bought offers a lot of excellent features and safty driving opions.

megan13

13 de ene. de 2013

I had a wonderful experience at checkered flag mini. Everyone was so helpful and nice.I couldnt believe all the time that was spent on showing me the dealership, lounge area, and service center. I was also very happy that David went over everything with me about my new mini. He was so wonderful and helpful. Thanks again to everyone at Checkered Flag Mini for being GREAT!!!

antoine.williamson.9

12 de ene. de 2013

Darrell is a true professional. This is the second car a bought from him and both are jewels. Not only is Darrell my BMW "go to guy", but I also consider him a friend.

macsback

11 de ene. de 2013

Dear Mr. Snyder,I have personally written you about my experiences at Checkered Flag BMW. As usual, I have received the best of service from all the people involved in the dealership. Michael Kulp, his manager John, Danene, Vincent, and Margaret. All were professional and friendly. In time I will visit Michael to receive a few more lessons with all the accessories in my car.Thank you.Mary Anne Cristello

jbpass

10 de ene. de 2013

I initially went to the Mini dealership to "look" and met Dave. When I returned with my wife, Dave was patient enough to spend 7 hours with us to make sure we got the exact car we desired. He was patient, friendly, not pushy and knowledgeableEveryone at the dealership was genuinely nice. What a great customer service detail.

Ricatic23

7 de ene. de 2013

I was met by a friendly and welcoming Michael Kulp who was not pushy or overly aggressive. He walked me through the lot pointing out available vehicles and when I spotted the one I w anted he got the keys and we started a test drive. During the test drive he explained many things about the vehicle operation. Post test drive there was not pressure and a deal was made. Very professional, knowledgable, a great experience.

mercerangela

5 de ene. de 2013

This experience was the best that I have ever had. The sales person was quite patient with our questions and took as much time as necessary to explain his answers. Also it was a wonderful experience when I went to pick up the car. My husband and myself expected to just go pick up the keys and drive away. This was not the case. The car wasprepared with a black and white checked cover and a large red bow and then I was presented with the keys after we were given very through instructions . I also was given an hour introduction to all of the particulars of the car which was extremely necessary. The entire experience was very enjoyable and because the car is so unique I am sure that all customers fine this educational time necessary as well.

eloagan

4 de ene. de 2013

Great experience with friendly people. I was surprised at the racial diversity in the workplace also. The process was long but we all know how that goes. I would recommend this place.

Crazyray2

3 de ene. de 2013

I am a repeat customer and always work with Steve Reid to choose the right automobile with the best combination of features. Steve make it so easy and it is always a pleasure to work with him. Checkered Flag BMW continues to get high marks from me for their friendly approach to conducting business.

brownm56

3 de ene. de 2013

The staff was friendly and courteous throughout the whole process, and most of all I never felt pressured. Overall this was a great buying experience.

Michael Nix

1 de ene. de 2013

Darrell is nothing short of a true professional and as with the purchase of all my vehicles via him, this purchase was equally enjoyable and handled superbly. The entire staff there is always top-notch. Thanks darrell for another great sale.

calilove

1 de ene. de 2013

I have worked with Mr. Johnson and the dealership for 6 years and they provide nothing but excellent service! I will continue to work with them in the future.

Kenneth Dupin

1 de ene. de 2013

Ironically I had gone to the VW dealership before coming to Checkered Flag and no one approached me about why I was there. This is not an indictment on the VW dealer ship just the reality of who engaged me and who did not. I had read much on the internet about these to dealerships and the decision was made first by the people and then the product. Matt Angelo was the sales person with whom I work and hes a great blend of product knowledge and salesmen. There was no high pressure but consistently he let product and his knowledge of the product be the source of my decision process. For me, it was a positive experience and one I would repeat. Kenneth Dupin

spfinch74

31 de dic. de 2012

Great Experience all around. An ideal car shopping experience. Brian was a top of the line salesman, answered many of my questions before I asked them. He took his time and made sure that not only I, but my wife and daughter (the future car owner) understood as much about the car as we could.

brighteyes1

28 de dic. de 2012

It was a pleasure to work with Matt Angelo at Checkered Flag. I have delayed buying a new car because I dread the car dealer "games" but I experienced none of that working with Matt and this dealer. He was courteous, professional, informative and did not pressure me in any way. I was given a fair value for my trade in and a fair price for the cost of a new X5 as a first offer from the dealer; very minimal negotiation was required. I highly recommend Matt if you want a stress-free, no pressure, informative car buying experience.

maryfdaviaes

26 de dic. de 2012

It was a pleasure working with the sales and finance team at Checkered Flag. Michael Kulp is professional and thorough - a delightful experience and I certainly recommend Mr Kulp - highly!

Jasonheard

26 de dic. de 2012

I really enjoyed working with Michael. I had a hard time deciding which vehicle to buy but he was very patient and objective while helping me make the right choice. I would definitely recommend Michael to all of my friends and colleagues.

Frank Lombardozzi

22 de dic. de 2012

The best experience I ever had buying a new vehicle!! Michael Kulp made everything easy for me and my very busy life. I highly recommend him!!!!

mwwoodhouse

20 de dic. de 2012

Scott was excellent. He was always responsive to our calls and very thorough in explaining the many functions of the vehicle. He took his time with us as we never fel rushed. We felt like we were a priority to him I will always drive a BMW and will come back to him every time!!Denean was also excellent. Very thorough!

RAleks

20 de dic. de 2012

Scott Weseleskey was positive, professional, knowledgeable, and certainly wanted both my wife and myself to totally understand all the great benefits of owning a BMW from Checkered Flag. I now know of the Warranty,Certified Maintenance, and all the great features of the car.Because I had service issues with an earlier BMW 325 I previously owned; Mr. John Dunzweiler also assited me and helped guide us through our remaining warranty; but, also the added BMW Certified Warranty. In suummary, it was a wonderful buying experience and renewed my faith in Checkered Flag BMW. Both Scott and John did everything possible to ensure I had all the data I needed to make a sound car buying decision. Now, I want to buy another car from them but I already have four vehicles. Decisions, decisions, decisiions. Can't wait for a warmer day and put the top down on my Z4!Thank you again everyone!Rich and Holly Aleks

senchova

17 de dic. de 2012

Our experience at Checkered Flag BMW was FABULOUS. Would DEFINITELY recommend Scott and the Checkered Flag Team in Virginia Beach again! Scott (and John - Manager) made this a non stressful and happy car buying experience. Scott is very professional and knowledgeable with the BMW product line and was able to convince us that BMW was the way to go in our purchase. His professionalism and knowledge is absolutely the top. Hands down, Scott is #1 in our book! Would buy another BMW from him again and have already suggested to our daughter that she get her next one from him....and she lives in California! On a scale of 1 (low) to 5 (top), Scott and the Checkered Flag team is a #6. They don't get any better!!

doublek4988

17 de dic. de 2012

It was a long journey for me and this car buying venture. From ordering, to waiting, and waiting some more, and a little bit more waiting. But after 8 long weeks my car arrived better than I expected. Even with a few hiccups along the way the people at Checkered Flag Mini kept me informed, they were supremely helpful, as well as tolerant of my level of persistence when it came to getting status updates relative to my vehicle. I love this car, it is my favorite thing EVER and if it weren't for everyone at Checkered Flag Mini it wouldn't have been possible.

werobbinsjr

11 de dic. de 2012

Jimmy and Brett are Great. This is my second car from this dealer and I have fully enjoyed working with both of these gentlemen. There are an asset to the dealership.

mikemorris21

9 de dic. de 2012

David and the staff at Checkered Flag Mini were great! My experience there was completely pressure free and they consistently worked to ensure that I was completely satisfied and ready to make my purchase on my own time. They are completely transparent with the negotiating process and were more than willing to share any information I asked for during the negotiation process. I have enver received this kind of service before during any vehicle purchase process including times when I purchased new vehicles from close friends of the family. The entire staff ensured that this was as non stressful of a process as any car purchase can be. They explored multiple purchase and finacing options for me including driving with me to other dealerships within the franchise to explore used vehicle options before I decided on a new Mini. I would recommend David Bennett to any of my friends or family to work with and would recommend the Checkered Flag Dealership franchise to anyone.Great job to them all!

dlbory

4 de dic. de 2012

Great person and sales manager very friendly and easy to work with. Hadn't planed on buyiny a new used car...but The sales persons I dealt with made it all to easy and worked with me and my wife. great team

laurenbmw

3 de dic. de 2012

I originally went to the dealership to purchase a new 2013 328i but couldn't pass up this 2011 328i with the sport package and plenty of options for a good price. It even had the exact exterior/interior colors I wanted - my luck! It was previously a loaner car at the dealership, so it was well taken care of. Lucius let me test drive it by myself, so I could really gauge if it was exactly what I wanted on my own. As a first time car buyer, I feel like I received a fair deal on my used BMW. Jimmy was able to get me an APR close to what I was asking for. It was also about 4 thousand less than what Carmax advertised on their website for similar 328is (year and mileage wise). The financing lady, Ms. Taylor made the process easy, and she was super friendly. The only negative aspect of the buying experience was the quote for my trade-in seemed too low, so I didn't end up trading it in. Overall, this BMW dealership is friendly, professional, and fair.

kscott1

20 de nov. de 2012

My sales experience was excellent and this was my second leased vehicle through this dealership and with Brett. If there is an issue that needs resolved during the leasing process or during the lease period, Brett is eager to make sure that I am satisfied with the experience and the vehicle. Thanks for the great service!

crisi13

17 de nov. de 2012

I went to Checkered Flag Mini on a whim. I'd started having some issues with my old car and I'd always wanted a Mini! Brian was awesome...he really knows the Mini's and was awesome through the whole process. They gave me a great deal on my trade-in and sold me their car for well under what I expected to pay! I will definitely buy from Brian again!

pegcrutch

15 de nov. de 2012

It was a pleasure working with Steve when we bought our 2013 BMW 535i. He was pleasant and extremely knowlwdgeable about the car. He was very patient and thorough. I would definitely work with him again and recommend him highly. I am so happy with my new car and the service we received from Steve.

oskhar00

15 de nov. de 2012

Mr Johgnson was very professional and helpful. We was patient and accommodating. He helped me find the car I wanted at the price rance I was looking for.SSgt Morales, O

mikeramos

14 de nov. de 2012

After a few weeks of vehicle shopping, we finally found a dealership that did not spin us in circles. All other dealerships are STEALER-SHIPS. Great deal and awesome financing on a new 5 series BMW. They gave me the best price for my trade and PAID IT OFF with no negative carried over to the new loan. Other dealerships could not even work with me-(at HALL FORD Newport News, Sales Manager Mr.Ed Pelczarski, that SHELBY is still on your lot). The funny thing is that all the other dealerships sounded the same. Same old sales tactics. Don't waste your time! Checkered Flag is the place to buy! Quality car-Quality Dealership- Contact Mr. Michael Kulp at Checkered Flag BMW!

Harmony1962

13 de nov. de 2012

Called today, 11/13/12, to schedule an oil change for my MINI. I wasn't able to get an appointment until 12/22/12, over a month into the future. Was told that they only have one technician who services MINIs. Ridiculous! I miss MINI of Alexandria. They are the best!

skywalk1

6 de nov. de 2012

This is our second purchase from CHeckered Flag BMW. We live three hours away from this dealership, and there are two BMW dealerships which are closer. We choose to drive to Checkered Flag because the sales people are very friendly and personable, and the selection on the lot is much better than the other two dealerships. Also, the information available on their web page is more complete. We really enjoyed working with Darrell and we love our new X3.

wanniyah

3 de nov. de 2012

Working with Darrell was a pleasure he made the whole experience really comfortable and just put me at ease. Buying a new car can be stressful at times but Darrell made it wonderful. He gave me a great deal got me all the discounts, explained everything in detail, really took his time, he was professional, courteous, and caring! I absolutely HIGHLY recommend! Thanks again Darrell I will definitely refer you to all my friends and family!!!

rr.waters

1 de nov. de 2012

Courteous, friendly, professional, no - nonsense.Mistake was made on Buyers Order.However, was promptly corrected and resolved by Ms. Taylor.Everybody makes mistakes, it's what happens next that counts.

richard.gornik.7

1 de nov. de 2012

I have bought several BMW's from Stephen Reid. He is the best automobile sales person that I have had the pleasure of dealing with. He is an asset to Checker Flag BMW, and an excellent representative for the BMW brand!!!........Richard Gornik.

Asorellona

29 de oct. de 2012

From the moment we set foot in the dealership, which wasn't even planned, David was there to not only answer our questions, but to help us find the perfect car for Hillary. He listened to our questions and provided us with the insight about the vehicle that ultimately led us to the decision to buy a Mini. The same courtesy and welcome we experienced with David were also seen with the other employees we met during the process. By far the best experience of all the dealerships we visited. Grazie David!

exfrog21

25 de oct. de 2012

The "why" I have given the ratings is due to the professionalism shown by the "Motoring Advisor", Brian Fellini. Thankfully, I have had very little need for the service department.In the past Brian Fellini has helped me with the purchase of two Mini's ... one used and one new. In both cases he was very friendly, patient, and knowledgeable. He was very attentive to any concerns I had even relating to minor issues. Because of those reasons, I would highly recommend doing business with Checkered Flag and Brian Fellini.

Bartolome Jimenez

25 de oct. de 2012

The best dealership I ever work with. Outstanding customer service. If you don't get what you want they will do what ever its possible to make sure you are satisfy before you leave. Outstanding job Matt.

Jansgym

25 de oct. de 2012

Both employees were very informative. Made my experience quick and I felt great when I left.....I felt like I was buying from a friend . I always return to checker flag because of Steve Reid. He has always gone out of his way to talk to me when I was at the dealership. Outstanding!

hngvabeach

24 de oct. de 2012

I was very pleased with the entire process from the time of ordering to the time of delivery. I was informed as my custom ordered car went from manufacturing to delivery and my new Roadster is superb.

Melindacrane

20 de oct. de 2012

Darrel was wonderful to work with, very friendly and knowledgeable. I feel like the price was fair. The finance lady, Danene, made the process easy.

eblain

16 de oct. de 2012

I found a used car on line at the dealership. Challenge was they were over 700 miles away. The dealership was incredibly helpful forwarding pictures, answering questions and helping me confirm the car was exactly what I was looking for. I flew into Norfolk and Brett picked me up at the airport on a Sunday evening. Next morning he picked me up at my hotel so I could see the car. It was exactly what I hoped it would be. The deal was completed In a very effective manner by an extremely helpful and friendly staff. In just a couple of hours I was on my way back home in my 'new" used car.

jdoggrr

15 de oct. de 2012

i bought my first bmw from Jim anderson at the Vabeach store in Va 5 years ago. still driving the same car today. love it so much that i went and bought my girlfriend the brand new 335i m package. amazing car coming from an amazing dealership.

taylor.y.yeh

15 de oct. de 2012

Darrell is awesome !!! Highly recommend him to everyone !!! My buddy bought a car from him for a great price and he gave me the same deal on another car. Go see Darrell and he can make it happen !!!

amoore

15 de oct. de 2012

Everything about the handling of my transaction was as good as it could have been. I would not change a thing. Brett was very helpful in provding information about the car and the details of the deal, and even recommended that I look into the USAA incentive. That not only saved $$ on the car, but also motivated me to look into USAA and save on my premiums.

chunhung.su

13 de oct. de 2012

Salesperson has fully knowledge to answer my question and was working hard for the price I was asking. Shopping environment was comfortable. Quick processing from the beginning to deliver the car at the end. Sales manager was a very gentle person. The was smoothest buying car experience I had never had. I will suggest every friend to this best BMW dealership.

asmith992

10 de oct. de 2012

michael was real helpful and honest and very informant on the purchase of our new vehicle.when the next time we purchase another vehicle i hope michael is still there to provide the ultimate bmw service!!!

Blumrtni

10 de oct. de 2012

Michael did an outstanding job. And he continues to do so (touching base, making sure I'm happy with my purchase). He also facilitated my first service visit for next week. I was fortunate to find this car, within my price range, and was given the financing to make this purchase. Michael was able to find my car, at my target monthly payment. Thank you! The only negative experience was that I was at the dealer from 11am-5pm...But I'm not complaining.

mamoru16

9 de oct. de 2012

Friendly, honest, and helpful! There was never a question that I felt were unanswered! I was able to feel very comfortable with the integrity and information provided by Brian. There was no point in time that I stepped back and felt that I was being neglected or lied to. That's very important for customers, especially when buying a fancy car!

Healthman

9 de oct. de 2012

This is my 9th vehicle purchased either from Checkered Flag BMW or Mini. I have never had a bad experience dealing with the dealership. I have every confidence and trust when purchasing a new or used vehicle from the sales staff and management at Checkered Flag. I highly recommend and have referred other potentian buyers their way.

UWE

9 de oct. de 2012

I bought a "pre-loved" Mini Clubman a Checkered Flag Mini, and was very happy with the entire process. Unlike other dealers/salesperson, Tommie C. wasn't pushy or tried to BS you, by telling you some salesman's fairy tale. During my time at the dealer ship, I had the opportunity to talk to a few other guys working there, and got a pretty good impression. We will see if they can live up to that when it comes to service, but as for now, I would absolutely recommend Checkered Flag Mini if you are in the market for one.

Derekandrae

7 de oct. de 2012

Matt was easygoing and professional. There was no pressure and the negotiation process was painless. I received an excellent price as well. My only complaint was that it took a VERY long time for the car to be cleaned up for delivery. Matt however was great, and I would refer business to CF MINI/BMW.

Camvab87

7 de oct. de 2012

The Sales person was super knowledgable about everything in the car and he did not pressure you at all to make a purchase it was a very stress free environment. I will definitely buy another car from Michael and would encourage others to do so.

Marc.picard

4 de oct. de 2012

This is the third car I buy from Checkered Flag, I've had a positive experience every time. Brett Shopsin is very knowledgable about BMW products and he's fun to work with (friendly and no pressure). Highly recommended!

egoyette

4 de oct. de 2012

David was very helpful along the way, keeping us informed and answering any questions via email in a timely manner. I appreciate his willingness to do most of what we needed via email because we were located outside dealer area and both are busy people. I would recommend David to others.

mpwrd

3 de oct. de 2012

My experience with Checkard Flag BMW and Steve R. was the best compared to other BMW dealers in the area. The staff were knowledgable and friendly. When I received my custom order they treated the car like it was their own. I would definitely purchase my future M cars from this dealer. I can't comment on their service repair section, but I'm sure their staff are just as knowledgeable. The car buying process was easy from start to finish. If you treat them with respect you'll get some too.

rturcic72

2 de oct. de 2012

One of the most pleasurable car buying experiences I've had in 23 years. Stephen made sure customers were the forefront and well taken care of. The transaction was very honest, no sneaky tactics or attempts to decieve customers--a real deal.The quality of the service and the vehicles themselves were first rate. The store and general managers were also involved in the process and made the experience worthwhile. It is rare to find dealerships of this caliber, let alone in the current reduced and unpredictable economy.Checkered Flag prides themselves through their customer realtionships as evidenced by their Customer Relationship Management (CRM) solutions on their website and in their e-mails coorespondance. Great working relationships are vital and Stephen Reid and the Checkered Flag Team made it worthwhile.Checkered Flag has my highest possible recommendation for all recognition as the premier dealership for outstanding vehicle transactions and customer service. Keep up the great work!

lkilgore

2 de oct. de 2012

Darrell Johnson did a wonderful job a few years ago in helping me and my husband buy a BMW convertible. This is why we returned to the dealership last week and asked for his help when purchasing a car for our son. He is always very pleasant and friendly and makes you feel welcome and relaxed. He quickly got everything started for us and took very good care of us as we waited. He helped make it another great experience at Checkered Flag BMW. Thank you.Charlotte Lynne Kilgore

Pungomom

24 de sep. de 2012

I came in to look at the new X1 and over a period of a week reviewed and drove several different styles of BMW. I had purchased my 2004 Z4 new from this dealership years ago which I still love to drive and knew they would help me find the best car for my transition from a van. I was able to find almost exactly what I wanted but it ended up being in a used car instead. My husband is so pleased with my selection of a 2011 335d that he wants to be allowed to drive it also. I told him it was mine and I love it. Thanks Checkered Flag for another great BMW purchase!

VaWildcat

24 de sep. de 2012

Another outstanding experience at Checkered Flag BMW ! From test drive to financing the process was smooth and I was kept informed throughout. My salesperson was on top of each step and provided another happy buying experience. Thanks !

fossac

19 de sep. de 2012

I arrived at Checkered Flag BMW not knowing for sure what I wanted. Mr. Johnson helped me make a good decision. The sales manager was very helpful in correcting a minor fit and finish problem. Mr. Johnson also was very helpful in explaining the cars many features which seemed overwhelming. Overall I would rate my experience excellent. This is my second BMW and will not be my last.

mssupt

19 de sep. de 2012

I have purchase 4 vehicle and each experience was great,could'nt of ask for a fantastic team to work with! Just great people.The knowelge of what I wanted they went out there way to support me.

ticocr

18 de sep. de 2012

over all good experience. The price they gave me for my old car was low, the price for the new car was fair. They helped me getting a better APR rate, staff was professional. I will refer colleagues to BMW in the future.

Jamal44

16 de sep. de 2012

Tommie was the best salesman that I've ever had. He was friendly. He never pressured me. He had all of the information and answered every question that I had. If I came to Checkered Flag for another Mini - I would want him for my salesman. They only thing that he didn't do was pay for my Mini - that would have really been amazing. Thanks!Jamal Oweis

nelson47

13 de sep. de 2012

Tommie was extremely helpful in listening to our wants and needs and finding exactly the right car. He encouraged us to take a long test drive so that we could enjoy the car and really get the feel for it. He even encouraged us to take it on the freeway, which in hindsight was brilliant, since it quitted our concerns about how responsive and quite the car would drive at freeway speeds. Tommie also listened when we explained our time constraints and did everything possible to speed up the paperwork so that we could get back home at a reasonable time. In summary, this was the most satisfying car buying experience that we have ever had, and being in our 50's we have had quite a few. We look forward to having the opportunity to work with Tommie again in the future.

Jayd89

11 de sep. de 2012

Steve was very curtious, knowledgeable and friendly. The entire staff at Checkered Flag BMW was a joy to work with.I went to CF looking for a used (Lease Return) Z4. Within a week they notified me of a 2009 coming in, and asked me to come in for a test drive. Their asking price was 4-5k less than Carmax, and the other dealers on the peninsula.I will recommend CF BMW to all my friends, and they will be my first stop when it comes time to replace another car.

cmpompey

10 de sep. de 2012

This is our third purchase at Checkered Flag - 2000 BMW 323i, 2007 335i and our newest 2013 335i sedan.The ultimate driving machine it is and it will continue to be our future vehicle.Mike was a joy to work with - updated us from ordering to delivery. Great personality. You have a good salesman at your dealership.Keep up the good work.Say hello to Ed and Steve Snyder Sincerely,Jerry & Carla Pompey412-0718

ssigrist

8 de sep. de 2012

Very favorable experience,willing to negotiate a reasonable price, excellent service and everyone from sales,finance, and service departments were very friendly and helpful. Really enjoyed working with Scott.

Dan.viar

3 de sep. de 2012

John Cantwell did an excellent job showing the cars. I arrived about 30 minutes before closing but never felt rushed. Thanks for a great shopping experience!

maxfreitag

30 de ago. de 2012

I reall enjoyed working Darrell very informative and professional. I highly recommend him and hupe to buy all my cars from him in the future.

Scott Adams

29 de ago. de 2012

We had an excellent experience again with Checkered Flag BMW. We are friends with Steve Snyder, and we respect the entire Checkered Flag team and philosophy.We are very pleased with the new X5.

nuritawwab

27 de ago. de 2012

Great man, very knwowledgeable about vehicle. Wasn't pushy and really help me understand what I was investing in. Will buy my next BMW after graduation from Him!

rob.adelman.9

27 de ago. de 2012

I brought my E-46 here back in July for a check engine light and a rough idle. The service rep Jason told me it could take longer than a day and he would let me know. Sure enough he never called me, I called him the next day and left several voicemails, until he finally called me back after lunch. He told me there was a page of faults, and I already informed him I was troubleshooting the car myself and couldn't figure out what was going on so this is why I opted to pay them $200 for them to diagnose it. But this was why I had a page of faults. He told me that the only thing that makes sense is the Intake camshaft position sensor and it would be another $250 to replace and the car would be fixed. I told them to do the work and let me know when it was complete. That night they called and told me it was done and I could pick it up. So that night I came and picked it up and was told the car runs great and theres no more check engine lights on. So I paid and as soon as I turned on my car I noticed the check engine light was on. I asked Jason why he told me it was clear and he informed me that they didn't know it was on and it would go off in a day or 2. I asked him what happens if it doesnt; he replied that I'd have to bring it back in. Obviously the Tech didn't test drive my car after replacing the part. So 2 days later the light is still on and I brought it back in to have to re-scan. Jason say's to bring it in after 1pm so I got there at 1:15 and he informed me that everyone was still at lunch and I would have to wait. As I was waiting in the guest lounge Jason came in and said there were 2 problems and briefly explained them and when I asked what does this mean, he told me to drive the car again for another 2 days to see if they come back. The light came back after one day and I ended up having surgery and not being able to drive for 3 weeks, so I let him know the light was still on and Jason told me to schedule an appointment and they would diagnose it for free (I thought I paid $200 the first time I was there for them to do it). So the next day after I brought it in Jason calls me and tells me its either a Mass air flow sensor or my aftermarket cold air intake but they dont know which one it is. Luckily my brother is a BMW tech in MD and I called him and asked him if this sounded right, he told me there were ways of know what the actual problem was and that they needed to figure it out because they were BSing me. So I called Jason and after a very rude one sided conversation being Jason the one who kept talking I asked him if he was done talking, and he said no Im not come pick up your car" I'm sorry Im not into spending $800 on a maybe. I figured a $200 diagnostic fee would cover figuring out what the problem actually is. So I thought hey they've sent me multiple emails with customers review questionnaires and I had already filled them out saying I didn't like the experience and they said they would contact me, funny thing is they didn't. So one of the emails was from the service director saying if I wasnt 100% satisfied then I should contact him. So I took him up on that offer, after explaining the situation to him he responded with they followed the troubleshooting flow chart and it says go from A to B and replace X. and the X was either the Mass air flow sensor or my aftermarket cold air intake. The intake had been on my car for 4 years now and makes no sense to start having problems. I told him that x normally doesn't stand for 2 parts and that it sounded like they weren't done troubleshooting because they don't have a definite answer. He told me that honesty couldn't allow him to say the MAF was the problem and I asked him how he could say he honestly diagnosed my car if he still has a What-if's. The service director told me he didnt want to put in a MAF sensor to see if it fixes it because he might damage the part. He told me he understood why his service rep was annoyed with me and he would love to talk with my brother because he would understand. So I had my brother call him, and my brother called me back saying that they were going to troubleshoot some more to figure out if it was the MAF or not. (Turns out my brother didnt buy in on their BS and said in their shop a car was diagnosed when they knew what was wrong) A couple hours later the Service director called my brother back saying they know for sure it was the MAF and it would be a little over $800. The part on line costs $250 and its only about 15minutes of work. No thank you. So I called the service director back and he tells me how they figured it out and the cars going to work 100% for a little over $800. I told him No, I am not paying you all to do any more work on my car with this kind of service, and I couldnt afford paying $550 over what it would cost me. Then he said that I just made them diagnose my car for free, and I replied with no, I paid you all $200 last month to diagnose my car but you never actually did, you had me spend $250 for a part that wasn't the problem or wasn't the only problem. You knew when I drove my car off the lot with a check engine light there was something else wrong. After a very humorous phone call where he told me I couldn't afford a BMW or their service I could maybe afford my brother or a junkyard car but not them. I informed him that I would spend the $250 for the part and spend the 15 minutes to replace it and be happy with the 550 left in my pocket. And I would happily pick up my car. I know this is a long story but I felt it was needed it to try and explain my frustration. A couple other things to note is that every time with the exception of the last one I had to wait over 25 minutes for my car to be ready when I already had been told over the phone that it was ready. And their customer surveys are useless since they dont actually follow up with the customers complaints except for their automated emails. I thought it was cool they gave me a packet of paper the last time I picked up my car after they told me I couldnt afford they that was written Dear Valued Customer, We use the term valued customer because?????? I felt light a second rate citizen at best, no wheres near a Valued Customer

dvillarreal01

27 de ago. de 2012

I originally went in for mini service. When I found out how much it was going cost to fix, my father and I decided to trade it in for a new BMW. Everyone there was very knowledgeable and helpful. They worked with me every step of the way. They sell a great product and I would highly recommend them to any on e looking for s new BMW or Mini

Jerry Crissman

26 de ago. de 2012

Checkered Flag and Brett Shopsin made this car purchase the easiest out of the 14 I have made. From start to finish I felt respected, got a great car at a great price and I know I will get great after the purchase treatment. Brett and the entire Checkered Flag team gets it!

goaalll

24 de ago. de 2012

Scott is very energetic and passionate about BMW, and he knows the features inside and out. he was very responsive to our needs and questions. Delivery of vehicle took place without a hitch and staff took time to explain the features and how everyything worked.

shanerd

20 de ago. de 2012

Checkered Flag, thank you for being so professional and getting me the car I have always wanted for a GREAT price and experience. The process was painless and quick, and I would recommend CHECKERED FLAG BMW to anyone looking for a great car buying experience.Again Thanks,David Shaner

chips14

17 de ago. de 2012

Outstanding service, Brian was extremely knowledgable and provided us with all the answers and then some. Brian is a enthusiast of Mini's and it shows in his service to customers. Checker Flag dealership was by far the smoothest car purchase we have made yet. THANKS!!Chris Gazey

Maloneml

16 de ago. de 2012

It was refreshing to go to a dealership and feel like you are trusted. I appreciate Checkered Flag allowing me to test drive the vehicle without a salesman looking over my shoulder. I bought the vehicle I tested! Also, it was very clear that Darrel wanted to ensure that I completely understood the vehicle operations with his very detailed tutorial. The pricing was absolutely outstanding! I couldn't walk away from the FIRST price presented! Very fair and reasonable. Thanks Checkered Flag BMW for making this a very pleasurable experience!

swingoutandspin

16 de ago. de 2012

My experience was spectacular! I didn't feel swindled or taken advantage of and I left happy and confident in coming back again. I was very impressed with the service and the immediacy of everything!

jmrichardson1

16 de ago. de 2012

Checkered Flag BMW was exactly what I would hope for - great price, transparent approach, complete information, terrific customer service. It was a person-person experience, where I felt respected at every step of the way.I worked with Bret Shopsin - ask for him. He's hard to beat...among the best I've worked with in all my years buying a car. Bret not only addressed all my requests, but actually anticipated them! I didn't have to ask. He's also super-keen to the unique requirements of the military buyer. Again, ask for Bret, he'll do right by you.

davecleary

14 de ago. de 2012

We had very little knowledge of Mini cars walking into the dealership. Tommie let us drive as many cars as we wanted, for as long as we wanted. Spent all afternoon driving different models, back and forth. No pressure from the dealership to hurry up and decide. Extremely satisfied with the car, and the sales experience.

ctwprop

12 de ago. de 2012

Tommie was great to work with and very thorough. Also gen. mangr. and finance. We really appreciate the great customer service. Thanks so much! God Bless

Cnsmith

12 de ago. de 2012

Excellent customer service from the time I walked in the door until I put my car in drive. The Sales Manager was exceptionally helpful. The finance and insurance lady went beyond what I've experIenced at other dealerships.

antoine.connac

9 de ago. de 2012

Coming from Europe where I've been driving BMWs for years, I have been highly impressed by the very professional BMW team of Virginia Beach Ave, and particularly the very friendly and competent salesman who took care of me (John Cantwell). I've already recommended him to friends.

cpatter

6 de ago. de 2012

Brett was very friendly and informative. He went well beyond to assist in answering questions and helping us decide what vehicle to purchase. I will recommend Brett to my friends and associates for any purchases at Checkered Flag BMW.

scottiecoble

6 de ago. de 2012

2nd car bought from Darrell. Very trustworthy person. My wife's only complaint was the detailing. She washed and waxed the car herself at home.

alexcthiess

5 de ago. de 2012

This was a very positive experience, from test drive to signing for the car. Matt kept me in the loop with the car's production and was helpful in dealing with any questions that I had. Additionally, we love the car and look forward to working with the Checkered flag team again in the future!

Woolley

2 de ago. de 2012

From first meeting Matt Johnson, my wife and I have been pleased to receive a friendly and highly professional service from Matt. Numerous car dealerships are plagued by the dreaded "pushy" car salesman but this is not the case with Matt. He was considerate, highly knowledgeable and at all times very polite. It was a pleasure to do business with him and we are extremely pleased with my wifes's new Mini Cooper.

garmerd

30 de jul. de 2012

I made visits to the Mini showroom a full year in advance of buying while I was still thinking about making a purchase. David was very informative and did not rush me. He let me make my decisions in my own time. During the sale, he was straightforward with all facts and figures so I felt that I got the best deal possible. More importantly, I felt that I could trust what he told me.Danine in Finance was very friendly and professional with all the paperwork. I felt comfortable that everything was completed properly.This is my second Mini from Checkered Flag so I have been a satisfied customer for six years.

MattWendy

29 de jul. de 2012

Bret and the Checkered Flag BMW Team in VA Beach made my vehicle purchase an awesome experience. Bret was very knowledgeable of the BMW X3 which I purchased. He was also very courteous and respectful throughout the visit. The financial manager Danene was also very pleasant and and caring during the final paperwork process.Checkered Flag will be highly recommended to my peers in the USNavy.R/LT Matthew T Eaton