Steve

7 de nov. de 2014

I had dropped my vehicle off for service on October 1st. There was an obvious water leak above the fuse box beneath the glove compartment. The car did not start, the rear wiper blade did not work and there were two safety recalls on the vehicle. After 10 days in the service department, only a new battery was installed and I was told by Luann that my bill was over $900 (she stated none of labor for the warranty work was covered). I picked my car up on October 15th; Luann had informed me I would need to return the vehicle for additional service they could not get to in the previous two weeks, but the water leak was fixed. Meanwhile the water leak was clearly not fixed as water was pouring in only a day later, and the wiper still did not work. The warranty company then confirmed that all parts and labor would be covered. My frustration with the lies and deceit from Luann has reached a tipping point. The car has been with a reputable service station for the past 12 days. They have had the windshield replaced and the water leak fixed. The fuse box that was soaked with water has also been replaced (and proven to be the cause of the electrical issues). These issues could have easily been resolved in the two weeks your service department had the vehicle; however Luann seemed more concerned with dishonorable service tactics. Regrettably, the lack of actual service that had been done and the problematic attitude from Luann along with her deceitfulness has led my family & friends to distrust the Smithtown Chevy dealership completely.

John

7 de nov. de 2014

Pleasent experience,knowledgable sales team(Ron Woodward & Joe Sergio). They knew what I wanted and put the deal together. I felt like a valued customer. Service dept polite and responsive( Angela) ...and I have a great car to boot(2015 Malibu) Thanks

Jalda

15 de oct. de 2014

Monica Miller and her team were absolutely the nicest and most helpful sales people we dealt with when looking for our lease. Monica was very pleasant and nice to talk to. She was very helpful in describing all the amenities and little buttons in our Equinox lease. I would without a doubt recommend her and am putting up her cards on our billboards here at work. Our credit wasnt the best but when nobody else would help us Chevrolet of Smithtown pulled out all the stops and got us a great lease. Thank you all.

Jenelle

9 de oct. de 2014

I brought my car in and was told that it would be weeks before it would be repaired. Angela was able to locate me a dealer rental car for me for the duration of my repair so I wouldn't have to worry about getting back and forth to work or how long the repair would take. It made me feel so much better about being without my car.

Joseph

9 de oct. de 2014

Nick was very accommodating and friendly as well as knowledgeable and informative. Got me really thinking about the silverado, let me sleep on it and the very next day I came in and purchased it after we spoke on the phone. excellent salesman without acting like a salesman. Will be coming back for my next vehicle along with my GFs. Thanks

Karen Camaro

1 de oct. de 2014

Everyone at North Shore Chevrolet was extremely helpfuf and professional but the overall star of the day was definitely our sales person, Yvette Lopez. We never felt rush or pressured and her knowledge of the Chevy Camaro and its features rivals that of any motorhead you could meet. She graciously answered all our questions and at the end of the process which only took a few hours, we took possession of our brand new car and she even sync'd our cell phones for us. The facilities are spotless, the people are nice and Yvette is a superstar. What more could you ask for?

Esther

21 de sep. de 2014

The young lady that helped me went out of her way to get me the info I needed. She is a very good asset in your service department.

Milagros

6 de sep. de 2014

Nancy was awesome from beginning to end. I liked that she was well versed with all the cars, especially with the Sonic. I felt like I was talking with a family member and not a car dealer. Made my experience even that much more delightful. Recommending Chevrolet Smithtown hands down.

James

5 de sep. de 2014

It was a pleasure working with Nick Williamson. He was very knowledgable, courteous, professional, and responsive. I have recommended him to friends, and hope to do business with him again in the future.

Brad

3 de sep. de 2014

Eve was great and really took her time with us. She made sure we got a great deal on the car we wanted and was really patient. Everyone was very friendly and great to deal with.

Ana

2 de sep. de 2014

Sean is a very honest and personable sales person.Would highly recommend. Dealership worked with me and was honest about additions I didn't need!

Dianne

1 de sep. de 2014

Ms Ivette Lopez was the best. We never felt pressured, but she delivered. Theresa in financing made every step of the transaction effortless. They both made our experience with North Shore chevy the best. Thanks.

Joseph

22 de ago. de 2014

my silverado needed to be brought to dealership for recall issues. all the work was done without any problems.. great job

Catherine

20 de ago. de 2014

Monica miller got me through a very sad time as I Lost my car to the recent floods. She cheered me up and helped me get into my brand new car. You should have more associates like her.

David

18 de ago. de 2014

The service rep I have had for the past few years knows her job and I'm very pleased in dealing with her. All the work recommended by her has been done with no problem. A recent job of repairing and replacing my outside rearview mirrors was done with very little wait time. The prices may be a little high in some cases but the quality of the work performed is well worth it.

Alexandria

5 de ago. de 2014

Sean was great! He listened to my requests and delivered on everything! I've had bad experiences in the past, but this car buying experience definitely changed my opinion. In fact, it was so great that my father purchased a car from him the very next day!

Michael

28 de jul. de 2014

Joseph Fraumeni is a GREAT salesman-he is very knowledgeable of the vehicles you have to offer. Theresa Poveromo is amazing and was able to help me to aquire the vehicle I wanted at a price I wanted.

John

27 de jul. de 2014

joe was great went above and be on was helpful had patience explain all stuff in car how it worked even help find different color on my new equinox I cant wait to tell my family and friends to see him for new car ....great personality friendly and most helpful wasn't pushy

Katherine

25 de jul. de 2014

My salesman, Joesph, was fantastic. He was one of the main reasons for leasing the Chevy Cruz. I couldn't have asked for more help, information, responsiveness, etc...

Rosemarie

24 de jul. de 2014

only reason I didn't give excellent is because I only received one key (waiting for the other) and the sticker wasn't in the car.

Richard

2 de jul. de 2014

Everyone in the dealership was polite and did everything they could to help me with the purchase of my new vehicle. I am considering purchasing another chevy vehicle and if I do, I will go back to Chevrolet of Smithtown

Vincent

2 de jul. de 2014

while my car was being repaired I was in contact with Angelaon a couple of occasions. she was very helpful and always followed up on my concerns.

Jordan

27 de jun. de 2014

The service and sales departments are pretty good. It took 2 visits to correct the problem with the color of the door handle. The temporary registration expires in 2 days and I have not received the permanent registration documents.

Jackie Plume

25 de jun. de 2014

Everyone we dealt with was extremely professional and a pleasure to do business with. Excellent customer service!

Tina

18 de jun. de 2014

Everyone I dealt with at this dealership was extremely helpful and courteous. They answered all my questions and made my car purchasing experience a pleasure.

Summer

17 de jun. de 2014

Although I had issues with buying my car, I believe it was the dealership's fault and not my sales person, Monica, who went out of her way to help me.

Helen

17 de jun. de 2014

Sean Murphy was a wonderful salesman. He was polite and knowledgable. Answered all my question and was patient as I was considered making a purchase. He made my car shopping experience a pleasure.

Joseph

10 de jun. de 2014

This is the first time I visited the service area and couldn't be happier. Excellent staff and very professional and courteous.

Ashley

9 de jun. de 2014

Mitch was so wonderful! I had a horrible experience at Kia and he made everything better with a Chevy That I am totally in love with. He got me in a car that was cheaper than I wanted to spend and wayyyy more options!

Lawrence

4 de jun. de 2014

the Salesman was great and worked with use to get what we wanted. this is the second car we bought from him in a year.

Vincent

30 de may. de 2014

I would like to say that David Alexander Hitt (Sales & Leasing Consultant) did an amazing job. He was very helpful as well as knowledgeable about the car I purchased..

Joseph

28 de may. de 2014

This Silverado is for my wife Janine. She has been driving a 2011 Jeep Liberty since August of 2011, and when I first mentioned the Silverado to her...she said NO!!! I love my Jeep.. Now after driving the Silverado, she ca,n't imagine why she didn't get it sooner. Our Sales rep. Sean Murphy made the whole experience of picking our new Silverado seemless. The whole rest of the staff that we dealt with were very helpful and couldn't do more for us to make certain we enjoyed our new Silverado. THANK YOU ALL!!!!

Lisa

15 de may. de 2014

VERY HELPFUL & CHEERFUL STAFF. CLEAN FACILITIES. WORK DONE QUICKLY AND ALL MY NEEDS WERE MET AND SATSIFIED IN TIMELY FASHION.

AJ

2 de may. de 2014

From the moment Nancy Buckley (our sales consultant) answered the phone, to the time we picked up our new 2014 Traverse, this organization nothing short of perfection. Professionalism of this organization was refreshing. The General Manager & Finance Mgrs, Joe & Eric, were also very helpful, in what we feel, is a very stressful process. (buying our first new car in over 8 years) (3rd CHEVY IN A ROW!!) ('03 & '06 trailblazers) Everyone made us feel quite comfortable. We thank Chevrolet of Smithtown for a great experience.

Christopher

30 de abr. de 2014

Always a pleasure dealing with Eve. Not only would I, but I have reccommended Eve and the dealership to many friends and family.

Salvatore

29 de abr. de 2014

I worked with David Hitt who was an absolute professional. From start to finish, in 1 week time he located and delivered the car I was looking for. Great buying experience.

Ronald

25 de abr. de 2014

My salesman Sean Murphy was very helpful and professional with my transaction to replace my 2011 GMC Terrain at the end of lease with a 2014 Chev Equinox model LT1 and new US Bank lease that I was also totally satisfied with, also sales mgr Joe, and finance mgr Teresa, great teamThanks so much.

Esther

24 de abr. de 2014

Eve was very helpfull in makings decision to purchase my new car. She is a very caring and excellent sales person.

Charles

23 de abr. de 2014

Monica Miller is amazing. Business manager, Theresa was terrific. Previous business manager who sold me 2011 Chevy Traverse extended service plan was a thief. I never knew it was an after market plan. Your service department is not good at all. Frustrated that brake rotors needed resurfacing at 23,000 miles, and that major electric components needed repair/replacement before the car turned 3 years old. I hope that my great experience with Monica Miller and Theresa can rub off on other areas of your dealership.

Thomas

22 de abr. de 2014

The people I met especially Nancy Buckley. She was very professional, friendly and tried to help me completely as did the other members of the team. This is the 2nd car I have leased from North Shore chevy and my 11th Chevrolet. So I know Chevy dealers and this was one of the best.

Dennis

19 de abr. de 2014

smithtown has a reputation with car guys, we drive the miles to come here unlike the owner from Arnold where I would never buy a car again. The lady Angela and Luann crack me up in a good way!

Laura

17 de abr. de 2014

It was fast, we were treated very nicely. Everybody was very friendly. I strongly will recommend it to other people.

Melinda

16 de abr. de 2014

It was really nice. Nancy was very helpful in my search for a lease, keeping both my budget and my taste in mind.

Kelly

9 de abr. de 2014

Our saleswoman, Monica was wonderful. Always friendly, patient and informative. If she wasn't sure of an answer she would take the time to get us an accurate response.

Oscar

27 de mar. de 2014

I recently purchase a used car from them, the internet special price looks very good, and the Sales person, Danny Gomez acts like his is very helpful, sounds like he can offer you the best deal with lowest interest rate. Please dont believe him, he can not make decision as far as price. It is the financing manager who makes the final decision. Be careful with that, the financing manager, Eric, he is a wolf, worse than the ones at Wall street; he will eat you alive with the way he calculate your payment. Once you sign the paper, you will become another victim, no matter if you complain to the sale manager, in this case, Marianne Fasano, she will act like she is on your side to resolve the problem. Look..she is not, she will keep telling you that she is working on it, as days go by, she will ignore your emails or phone calls. Stay away from them, There are other better dealerships at Long Island, go somewhere else for better services, and you will have a better purchase experience.

Marianne

23 de mar. de 2014

Always a great experience at Chevrolet of Smithtown...Luann & Angela always pleasant & professional...you can tell they love their jobs!!! Phyllis also an asset to the company!! They are the best!!

Daniel

13 de mar. de 2014

My salesmen Ron Woodward was Excellent as was the person who filled out the finance papers with us don't remember his name. Both were helpful,professional and an asset to the dealership.

Leitch

22 de feb. de 2014

Very professional & friendly. Appointment was kept promptly. Service personnel can not do enough for you. Definitely an exception to the normal General Motors Service Departments.

Peter

19 de feb. de 2014

pleasant experience. i shopped at 112 nessenger first, i walked out of their doors withing 10 minutes. i didn't like their approach. dishonest and arrogant. nicky and damon at smithtown were great. sign and drive process was a little slow, but the blizzard may have played a role in that :)thanks, my wife loves her equinox.

Very unhappy customer

29 de ene. de 2014

I had my car towed there on a Thursday because it was stuck in a parking lot and wouldn't start. They had my car for 6 days (picked it up the following Tuesday) all to find out it was the starter. I was over charged for the lowest end refurbished charger motor. I was also charged for a new key (didn't need a new key because 2006 cobalt so don't have a chip in them) and key FOB. I was not updated on what was going on with my car in a timely manner. I had to make several phone calls because I wasn't being informed what was going on. I'm very disappointed with the overall service and would never recommend Chevrolet of Smithtown to anyone. I am warning all my Suffolk county friends about them.

David

24 de dic. de 2013

I received what I came in for as far as good service. I believe the service advisor Angela Sanacore (Tag 1704) was doing excellent job. I have been driving for over 55 years mostly Chevy, but almost always a GM Product. In all those years have had several Service advisor but she's by far the best

Pete

15 de dic. de 2013

Just bought a used vehicle I found on-line at this dealer. Salesman Danny Gomez did a great job. After an initial test drive, he negotiated fairly and we came to an agreement on a deal that worked for both of us. Went through the paperwork process, including the usual extended warranty pitch without any hard sell nonsense. Picking up my wife's Christmas present next week. Would definitely buy there again. Thanks Dan.

Eric

14 de dic. de 2013

Customer service was rushed and sometimes raw, but in the end the service department was very pleasant and helpful. Communication between technicians needs to be improved as well as with the parts department. I asked for a specific tire and arrived to find another make and model tire installed on my vehicle. Its really not a big deal to me but I thought i was paying for something else. It might have been a communication issue on my part. Overall it was a positive experience even though it was a tad stressful at times.

Kathleen

10 de dic. de 2013

I only brought my car in for a recall, but the service was excellent. Especially Angela at the service desk. I will definitely be returning there in the future.

Carissa

9 de dic. de 2013

I had a basic oil change and they noticed my inspection had expired. It's a good thing they noticed it because I had not. They took care of that too for me.

Peter

7 de dic. de 2013

Luanne was amazing! Since I have a high performance Z06 you have to be worried that service can take advantage of you. That was highly not the case! Was probably the best dealer service I had! I live in Islip Terrace and will bring my Vette to Smithtown Chevy as long as I own it! Truly an awesome experience! Give Luanne a raise..I saw her pushing cars in the garage..a real team player

Jeanine

7 de dic. de 2013

I brought my truck in for service & I had a great experience. Angela was great, she kept me updated every step along the way, thank u for a great experience.

Jeffrey

2 de dic. de 2013

My salesperson Mitch took the time to show me the options that I had for the money that I had to spend. He was extremely helpful and did not pressure me like other dealerships have done in the past.

Brian

30 de nov. de 2013

Our Salesman David Hitt was very informative and took the time to show us several Vehicles to aid in our choice. He was a very nice gentlemen.

Jose

25 de nov. de 2013

I had an oil change the staff was very helpful but I had a 12:45 P.M. app. and my car was taken in only at 3:15 P.M.

Lorraine

23 de nov. de 2013

Luann & Angela are great service reps. I had broken the drivers door handle on the outside of my 2008 Equinox. Knowing that it was not a stock item, I went there a few days before, Luanne ordered my part and made an appointment for me to come in and get it fixed. My window was also sticking . My thought was that this would cost me a fortune for a new window motor, but Luann saw to it that it just needed to be cleaned for it to work properly again. The service reps give dealer service shops a good name. Keep up the good work !!

Jack Doe

19 de nov. de 2013

I brought my new Chevy in for service work that was covered under the powertrain warranty. 9 Days later and still no car and the dealer who has expressed all work was covered under warranty is now NO longer covered under warranty. The dealer wont release my car and wont complete work, currently fighting with GM. Very disappointing service, and how this situation has been handled. I would never recommend this dealer to anyone.

Jackie K

20 de oct. de 2013

Where do I start...I made an appointment to come see a 2005 Corvette as I was coming from CT to see the car. I get there and the car is dirty and when we go to take it for a test drive, it doesn't start. Not a good first impression. I did however like my salesman and we were able to work out a deal. All was good until we got to the signing of the paperwork process. After being there all day long, I just wanted to get the paperwork done and take the car home. I was asked if I wanted extended warranty. I said no. I was continuously pressured, numbers being thrown at me which were more than I wanted my monthly payment to be. I refused again. I was then told that I shouldn't take that car without a warranty - I asked why, am I getting junk? No, they really want their customers to be covered and I was asked to wait while another option was checked. I was told that GMPP was available and it was even cheaper than the first option offered. Donna said that she was surprised, she didn't think they would offer coverage for my car but it went through. In order to stop the pressure and make the next ferry back, I reluctantly agreed. All was good until I got a letter from GMPP saying they were missing info from the dealership and needed them to contact for resolution. I forwarded the letter to the salesman who told me Donna would call me back. NO call. Three emails to the salesman asking for help with the issue...no response. Multiple phone calls, no response. Long story short, after a call to GMPP directly I found out that a 2005 would never be eligible for coverage through their plan. Donna finally informs me that my only option is the other higher cost plan or a refund. Return calls to Donna always went to voicemail. It was frustrating beyond belief. I requested that my loan be redrawn and was told that could not be done. I ask that they refund me instead of paying my loan holder...no, can't do that either. So now I'm paying a higher monthly payment and paying interest on something I don't even get the benefit of using. The kicker is I didn't even want the plan to being with!! As a new member of the corvette community I will not be recommending friends to buy at this dealership.

Big Al

12 de oct. de 2013

During my vist to Chevrolet of Smithtown, I was fortunate enough to have Joe Fraumeni as my sales person. He certainly made me feel welcome, actually addressed all of my needs and foremost new the product that he was selling! Your dealership should be so lucky that Joe is on your team. No pressure great experience. I would recommend anyone I know to go deal with him. Great job.

joyann phillips

7 de oct. de 2013

Over the years we have always bought from Chevy dealerships and always a Chevy truck or car. I am pleased to say that this dealership is the only one I have ever dealt with that was so friendly and helpful. It means a lot to me to have such good service.

Pete C.

23 de sep. de 2013

One of the best buying experiences I have ever had. They worked with me on the price of the car as well as a very fair price on my 2007 Acura TL for a trade. Everyone I spoke with was honest and upfront about everything that was happening and delivered my car to me the following day. The car was clean, the transaction was smooth and I'm totally pleased with the buying experience. Monica was great, very easy to deal with and came through on everything she promised me. I highlt recommend Chevy of Smithtown!!

used car buyer

15 de ago. de 2011

Fair price for good clean vehicle. Traveled from CT to get vehicle