d3plus

27 de sep. de 2016

We purchased our 2014 Fiat 500L in Nov 2013. Everything was fine up to the first oil change. It took the dealership all day to do a simple oil change. When I retrieved my car and drove home I noticed as I walked away that something was hanging underneath the car. I inspected the underneath to discover the skid plate that is "loosened" to do the maintenance had not been replaced after maintenance. I return to the dealership and again took hours for this to be completed. I gave the dealership the benefit of the doubt several more times, should have gone somewhere else after the second time, but to no avail this simple protective cover stumped the department every time my Fiat needed an oil change. The next issue I had was with the license plate lights. I explained to my advisor the computer would tell me the light was out. I would get out of the car check the light, tap the lens cover it would come on. I allow them to investigate it. I get a phone call and said advisor tells me it's a burned out bulb and proceeds to charge me $32 to change a bulb! I explained to him as politely as I could that I did not ask you to change the bulb as there was nothing wrong with it. This same issue kept occurring until I insisted this is under warranty, as I had only had the car less than 6 months. It took them over a week to fix this issue because the dealership doesn't have a dedicated Fiat mechanic or replacement parts on site.The last issue and the reason I will not go back to Chris Nikel. I take said car in for scheduled oil change. I get a call at the end of their business day that they have lost my keys! They proceed to tell me they can't re-key my car because they don't keep replacement keys for the Fiat. What? Are you kidding me?! The keys have to come from Corporate. To make this very long review short, I know too late, after 2 weeks of calling everyday and getting the run around, it took me telling them that if they did not get my key I'm taking their loaner car to Florida in 2 days for two weeks and I will not be paying for any mileage (it was my vacation planned way in advance). A miracle happened the next day! Mysteriously overnight a replacement was located!!! Now, I would not recommend their service department for anything but it's inevitably your decision. You may get lucky and have exemplary service. I hope you do.

Dd

12 de sep. de 2016

Drove 5 hours to look at a truck with 50,000 miles on it door panels were painted with a spray can over spray all over doors they told me that was normal detailing on a 2014 Model Truck truck beat up was told like new, should have known was always told I'll call you right back and never got a call back I had to call them in my experience if you have to spray paint the door panels on a 2 year old truck with 50,000 miles on it it needs to go to the auction or wholesale

Godscar

25 de ago. de 2016

The whole teams was very helpful in my time of purchasing my Dogge Avenger. They were all eager to make sure I received the best service. Starting Blake Schill my sales Consultant and all the way to the ones that assisted with the rental car and the service department. Thank you, Mary James

Rupert'sMom

11 de may. de 2016

I have done everything at this dealership except purchase a vehicle, however, I can guarantee 100% that when the time comes for me to buy, I will be going here!!! Service department, Collision department as well as the facilities are downright amazing. I even take my vehicle to this dealership just for cleaning because they have the best people there that obviously take pride in a job well done. Also, the pricing is extremely reasonable! Thank you Chris Nikel CJD!!!!!!

devonrayphoto

28 de jul. de 2015

Exceptionally clean and cared for inventory.Staff knowledgeable and straightforward.No lies, games, or gimmicksBroad selection of makes and models to choose from with a range of prices.Simple fair dealing.

SSChallenger

24 de jul. de 2015

The experience my husband and I (posting under my mother's name) had here was indescribable. I contacted Dean Nixon over their website asking him to hook us up with a salesman who doesn't tend to dominate their client and he had James Croudy drive the exact 2015 Challenger I was looking at for weeks to my workplace so I could check it out as I was without a vehicle (sharing the '12 Fusion with my husband since we moved back from Germany) to go view it at the dealership. Later that evening I went to the dealership with my mother as my husband had to work and asked them if they could get the payments as close to $300/month as possible to fit our budget. They not only got it to an affordable $320/month, but with 2.99% (84 months, but this one's a KEEPER!) and a full 7 year/85,000 mile warranty added, but even so I signed my name to agree they'd pay me $500 to help with tax, title and registration they STILL gave us the full $975 TTL in the ending price! Without me even asking/pushing them harder to cover the full TTL cost! I had a great experience buying our first car from Regional Hyundai from Colby Burnes back in April, but man...THIS even tops that! No pulling off finger nails to haggle down the price, just good people trying to get you in the car you love.

ServiceRequired

22 de jul. de 2015

Purchase several trucks annually from this dealership, but that will cease after the continual lack of service.From warranty work to repairs, the process poor, slow, and unacceptable. If they cannot provide service after the sell, there will no longer be any purchases from this dealership. They have had two trucks over a week, we took two other trucks to another local dealership and received them back the same day. When it takes two days to pull a truck in to advise a customer of an issue and another week for work to commence, due to back log or the next excuse, we will gladly take our truck purchases elsewhere. This service department is the worse. The new manager, nor Buck have improved the service. It lacks urgency, professionalism, and overall service. You spend countless hours trying obtain status updates, only to be advised they will get back with you; which doesn't happen.

Unsatisfied

14 de abr. de 2015

I am fuming! Took my new-to-me 1999 Grand Cherokee in because brake pedal was taking too long to engage. Made an appointment for service. Took Jeep in. 2 days go by, none of my calls are answered, voice mails go unanswered. Finally get a call. $129 for brake bleed. Wow, Ok - go ahead. After 2 more days of frantically trying to find out if its done, they finally call and say that that didn't work. Could be master cylinder. Replacement would be $600. We say, Sure, it's the dealer and we want it done right.Just got a call from them. It's done - final price $908! Couple of hundred over phone quote and you didn't call me to tell me? Service department sucks big time.My daughter will be going off to college, and I was considering buying a used car from you - NOT ANY MORE! IT WILL NEVER HAPPEN. I know you don't give a crap, otherwise you would have treated us with human dignity and respect by communicating with us.Stay away from their service department - unless you love being treated like a number, not a person. Or if you have lots of money to spend on simple repairs.

Seth Phillips

7 de nov. de 2014

I bought my Nitro from CN years ago. When I did my research online, I was given an offer for $10 oil changes for the life of my vehicle. Well, that last about 6 months when they said, Oh yeah, we don't do that anymore. I had the signed agreement and showed it to them. Needless to say, they had to offer it again to me. From that point on, I received the WORST service I've every received. After taking my vehicle in for oil changes, they then came up with the excuse, we can't offer you the $10 oil change because you don't get your vehicle service here! Needless to say, I left and never went back! I am PROUD to say I have personally cost them 6 vehicle sells from friends and family. STAY AWAY for this dealership! I have since sold my Nitro. CN wasn't EVEN on my radar when purchasing my new truck.

dgillean1

10 de sep. de 2014

Took my truck in for some warranty work, when I picked it up after they had my truck for 2 weeks it still wasn't fixed and now the check engine light is on and the touch screen isn't working correctly. So its actually ALOT worse than before.No loaner vehicle - if I could go weeks at a time without a vehicle why would I even buy one? They don't return calls - they won't come to the phone - they don't fix the problems. I told them what is wrong and they aren't fixing it.