Margaret Midge

18 de may. de 2021

My Jeep had a couple of recalls that I had been postponing because of COVID. Once vaccinated, I took my car in to correct the recalls and to have some deferred maintenance performed. I arrived a few minutes early for my appointment. Several people were ahead of me, maybe because there was only one service writer on duty for Jeeps. I only had to wait a few minutes when I returned at the time they told me my car would be ready. While correcting the recalls was free, the other services were expensive. $20 each for two windshield wipers. $70 for an air filter. I declined to pay another $70 for the cabin filter. $99 for changing the oil and oil filter. There were a few problems with the services. For one thing, one windshield wiper was loose; it had not been properly installed. I was lucky we're out of the rainy season. Had I used the wipers I believe the loose wiper would have fallen off the car, probably leaving a semi-circuital scratch on the windshield from the metal arm. Another thing, after about 2000 miles the 'Change Oil' warning came on. For oil changes in the past I had always used the Express Lane. That service writer always explained the options for service … did I want synthetic oil? Did I want the tires rotated? Not the same at the main service counter. To be honest, I think they gave me the gold-plated upgrade without explaining what I was getting for my money. Another thing I very much like about the express service is they give me a report on the tread depth on the tires, the air pressure, the thickness remaining on the brake pads, and a few other things. That information helps me keep my car safe and reliable. No such report this time, which was a big disappointment. When I paid, they gave me a coupon for a free car wash at Scrubs but not when I bought my car back in to have the windshield wiper properly installed and to have the Change Oil warning reset, which wasn't done the first time.

Taunya Shilling

9 de jul. de 2021

Avoid Chuck Patterson at ALL COST! We took our 2020 Jeep in for service, when we arrived for our appointment, they sent us to the Quick Lube lanes rather than drop off lanes. Turns out, the appointment scheduler failed to note that we needed the steering checked as well (strike 1). When we expressed our concerns to the service writer, an older gentleman, he told us it would be resolved. When we picked up our Jeep, we asked about the steering issue and we’re told the parts would be ordered. A week later, we called to check on the parts, and we were told, no parts were on order or waiting (strike 2). The service department, Cy, told us that he would have the other gentleman call us to get things taken care of, and that never happened (strike 3). Jeep is still not fixed and steering is still loose.

bruce allen

16 de jun. de 2021

I attempted to buy a new Ram from CP. I told them what I wanted and I also told them what I could get it for at another dealer. I was told they couldn’t match the offer, so I bought elsewhere. I then bought a Chrysler company maintenance agreement that would allow me to take my vehicle to any dealer for maintenance. No surprise, Chuck Patterson refuses to abide by this maintenance agreement contract. The service manager was rude and almost obscene when I questioned why wouldn’t they honor a Chrysler Corporation contract. I bought 2 previous vehicles from them but I’ll never buy another. Unprofessional and rude.

A-Z Insurance

18 de sep. de 2021

Decent experience considering the salesman are informative and not pushy

Ellen Mattson

10 de sep. de 2021

We had an emergency and they squeezed us in.