Erick

7 de ene. de 2016

In December of 2015 I bought a 2011 Fx4 F150. Great truck, good service that day. Over the next month Ford city placed my down payment on the wrong account. This stopped the title work from being done. When I inquired why I had not received my title work to take to the bmv. I was told cause they never received my down payment almost 2 days later. After providing proof that day that they had in fact received my funds on time. I spent the next day going back because the title work was incorrect due to missing dates of previous dealership movement. Went back to the bmv the same day to find out the wrong days are on the paperwork and cause of the dealerships negligence I have to pay late fees to get my truck registered. During all this I had few responses from the dealership staff unless I called 3 to 4 hours after I was told they would call me back . I'm writing this review as I now wait on City Ford to fax paperwork to the BMV why I wait. In the end I got a nice truck, but the treatment I received has left me out of one days wages, plus late fees to the bmv. I won't be going back to City Ford.

Chad

4 de ene. de 2016

I just bought my fifth vehicle from City Ford and I plan on continuing my relationship with them. Roy in the commercial sales building was very good at explaining pricing and options and their finance team checked several options to help with the purchase. I would recommend them to anyone looking for a new or used vehicle.

Donna Warble

31 de dic. de 2015

This is the second time I have purchased a car from City Automall, and they were just as great this time as they were the first. I can't say enough good things about them. They go way above and beyond their "call of duty," all departments included. They put you first and Joe Shafer, did a great job, as he did the first time, too. Thanks, Joe, you're awesome. Also a special thanks to Ty, Ryan, and to the service dept. As a team, you make it all happen, and for that I am very grateful. Thanks for all you do. I will definitely be back to buy my cars from you and will not hesitate to recommend you to other prospective buyers. Great service, great people!!

ndfan

5 de dic. de 2015

Shopped online. Found the perfect vehicle and contacted dealer in the morning. Got to salesman's voicemail to call me back. Didn't hear anything back. Called at the end of the day and scheduled a test drive on the vehicle for the next morning. Salesman said it was available and would go to the lot and get it ready in the delivery bay for our appointment 1st thing the next day. Got up early and started our trip. 25 minutes in to our 45 minute drive, I get a call that apparently the vehicle sold the day we made our appointment. Salesman at least made an attempt on the call to get us to look at some other options but there wasn't anything worth looking at. Recommendation - made a physical trip to your lot to confirm a vehicle is in stock and move it once you have an appointment set on it - don't just check your online inventory. I can do the same thing from home.

Billie A. (a VERY happy customer!)

29 de oct. de 2015

My husband and I purchased a 2011 Chevy Malibu just yesterday and we LOVE it! The people at this dealership and friendly, courteous, professional and very helpful when it comes to YOU - the customer :) They put you first and go above and beyond to get your all the information for what you are looking for. We highly recommend this dealership to anyone who is looking to buy a vehicle - their prices are better then other places we visited. Thank you to Josh Toll and Lalo Mendez...you guys ROCK!

Tina Reynolds

20 de oct. de 2015

Great service, very helpful sales staff and very nice dealership.

Tammy - Florida bound!

18 de sep. de 2015

My husband and I recently purchased a 2015 Chevy Maiibu. We had it 2 weeks and drove it to Florida so we could give our old car to my daughter. We simply LOVE IT! Rides nice, has all the bells and whistles and gets great gas mileage! We would like to personally thank Kreigh for finding this one that fit all my wants and wishes :-) He was very new to this position, but he was very kind and considerate and took the time to listen to what we wanted. When he gave me the keys and said "I think you'll like what I've found for you," he meant it! It was perfect - even though I was not sure of the color white...It too has grown on me.

PaulHTGN

8 de ago. de 2015

I recently bought a 2013 Chevy Cruze From this dealership and was impressed by the sales staff. Very friendly attitude and not pushy like most car salesmen. I had a very positive experience here at City. And the dealership itself was very clean! I would recommend.

Saints#1fan

7 de ago. de 2015

My family and I Recently bought a 2013 Ford Explorer XLT from CityMall. We worked w/ John C. He was great!! He was very patience w/ us and went the extra mile and beyond. My family and I highly recommend him and this dealership. We will be buying our next future vehicle here again..

Danielle Hamilton

12 de jul. de 2015

Leased a 120150-200 Fusion at the lowest rate possible. Great place to buy or service any New Ford, New Chevy, or preowned vehicle!

Alyssa

12 de jul. de 2015

Friendly and knowledgeable sales team. Best selection around

Cam

1 de may. de 2015

I just got my 2014 Silverado and I have to say that I'm extremely pleased with everyone we worked with. I chose this dealership based upon a friends recommendation and initially I figured it was like most of the others we dealt with and I would eventually walk out frustrated, feeling cheated and not treated well. I have to admit that the whole team there exceeded my expectations and they did everything they could to make sure they met my needs. They even took care of all of the arrangements to get my hand controls put on and providing me with the hitch connections on the truck so that I can load my wheelchair on the back. Finally.... a dealership that is pleasant to work with!

"RickD"

8 de mar. de 2015

This was the first time dealing with City Automall and we were very pleased with our experience. We were seriously in the market for a new vehicle when we entered the door, and we were pointed in the direction of John Carter. He was knowledgeable about the Ford products he was selling, and was not a high-pressured salesman. We appreciated the dealings we had with City Automall. We've already recommended them to a friend!

Nicole

2 de mar. de 2015

This was our first time dealing with buying a car from a dealership, everyone was very friendly and willing to do whatever they could to help us get into a car. We will defiantly recommend anyone who asks about a car to go check them out!

Ford Family

23 de feb. de 2015

Our recent purchase of a new 2014 Ford F-150 was a great buying experience. Everyone from our initial contact, Jason, to our salesman, Josh, and the new car manager, Aaron, were extremely happy to answer our questions, find the right truck for us and get us out the door on the road quickly. Josh and Aaron were even kind enough to set up a window tint appointment in their service department within a week of purchase. I would highly recommend working with the team at City Automall

Riley

19 de feb. de 2015

There were a few rough patches in the transaction, however internet sales manager was the most compassionate person to help me out. He went above and beyond to make sure that my husband and I could get the car that we wanted. He never stopped trying to put in effort to make this possible.

Matt

19 de feb. de 2015

Great experience. 1st time buying with City Automail. Sales person went above and beyond to win our business. Will definitely be a repeat customer.

Rocky

18 de feb. de 2015

Sales staff was wonderful very friendly, knowledgeable and helpful. The gentleman who worked on financing was great as well! They were very fast. I scheduled appt. to see car at 12p and was picking my Ford Edge back up by 4:30p with all paperwork complete! Customer service has been amazing since I bought the Edge too. Very quick response on emails and phone calls! I will definitely tell ALL of my friends and family about City Ford! New Customer for Life!

Stan and Candy

17 de feb. de 2015

We saw our vehicle on-line and sent an inquiry. It wasn't 10 minutes and we had a reply !!!!! Ty Preston (the sales person) was absolutely FANTASTIC. We wanted additional pictures and Ty went out of his way to take additional pictures of the vehicle and immediately sent them to us. I flew in to Fort Wayne to pick up the vehicle and Ty picked me up at the airport. Signing the papers was quick - the vehicle was beautifully detailed and ready to go. It felt like home in that showroom - all the people were down home and friendly. The vehicle we bought was OUT OF THIS WORLD FANTASTIC. Thanks to Ty Preston and all at City Automall. I wish everyone could buy a vehicle from this place - that's how fantastic it was.

BenDaMan

31 de ene. de 2015

Stopped in at City Chevy as I was just curious about the Chevy Cruze. I do not have very good credit. Ben Heath the Chevy Sales Manager greeted me. Even though I told him I did not have great credit he went ahead and showed me the Chevy Cruze. For a Sales Manager he knew his product well. After the drive he asked for my business but not pushy and we settled on a awesome lease deal. He worked with the bank and got me approved. This was by far the easiest buying experience I have had with a car dealership. I was also very pleased at Mr. heaths knowledge of the technology in the Cruze. He paired my phone and showed me how to use the voice system and the other gadgets. If you ever need help with this new age tech stuff call Ben Heath he is great!!! Highly recommend City Chevy.

Rockin My Monte Carlo!

20 de ene. de 2015

Very happy with the service we received. Everyone was very friendly and the whole process of purchasing my car went very quick. I will refer anyone wanting to purchase a vehicle to City Automall Thanks for my awesome car!! Christine

NC dan

17 de ene. de 2015

city ford had the car I wanted with huge savings from what I could find in NC. Bought the car sight unseen and it was exactly as advertised. Jon in sales with along with others did an excellent job of easing the concerns I had on making a long distance purchase. they are the first thing I will look at online when the next car purchase becomes necessary! Thanks jon and the kids say hi!

Mel Billingsley

14 de ene. de 2015

Good ,knowledgeable sales person-F& I staff very helpful.

Curtis

13 de ene. de 2015

I've been to dealerships in the past with pushy salesmen and incompetent staff. City Automall has neither of these. Their service is outstanding and the buying process is seamless. I've bought two cars in a row from City Automall, and when we need to buy again- I'll be heading right back to them.

Nan

13 de ene. de 2015

Excellent price on the vehicle, only issue was told the tires still had a 50% life. The tires needed to be replaced immediately.

Dave

1 de dic. de 2014

They are outstanding to deal with, top notch and second to none... Great people to work with!!!

Danielle

28 de oct. de 2014

I was in for an oil change and they even cleaned my car inside and out! very impressed. the service guys really care about their customers and do anything they can to make the experience the best!

Shatanya

1 de oct. de 2014

I have financed 3 cars in 10 years through supposedly reputable dealerships. I was disappointed with at least one aspect of each of the dealerships business practices and was expecting this time to be no different. I was wrong. City Ford was awesome!!! When I arrived, I was expecting an army of salesman to crowd us like they do at most dealerships but that didn't happen. I met with Jimmy Schneider and he answered all my questions and actually showed me the car I had contacted him about. That didn't happen at the dealer I went to the day before! I didn't feel hassled at all, they didn't try to upsell me and they got me financed through a lender that denied me a few days earlier. I got the car I wanted with an interest rate and payments that are way lower than I was expecting to pay. I am very satisfied with this purchase and will be buying my next car from City Ford!

First Time Buyer

25 de ago. de 2014

Drove 3 hours to buy a greatly priced vehicle. First vehicle purchase ever. Ben was wonderful to work with and had a deal made in 45 minutes. Sat and waited almost 2 hours to sign papers that took a matter of 10 minutes. We wanted to put a down payment of $2500 but the guy didn't ask and later said he didn't realize we wanted to put a down payment on the vehicle. Very snooty and straight up rude. Would recommend a different financial person but other than that, good place to go.

Disneydad

24 de ago. de 2014

Looked online and was comparing prices to other facilities. I ended up buying my car from here. I had a set amount I wanted for my car and after alot of talking I finally got what I wanted. The car price was a no hassle and it stayed the same so I was pretty happy. The only complaint I had was when I finalized the paperwork I specifically stated I wanted both my name and my wifes name on the title but it was not.I contacted City and was told it would not be a problem, Needles to say it was and I had to do extra running just to get it corrected. License bureau to credit Union, back to license bureau. wasted alot of gas. Lucky I did not get the loan that was offered by City no way I was going to run an hour each way that would have been a deal breaker. Was not happy at all, the guy doing the final paperwork should have listened to me in the first place. Other than that all went well.

Drew

22 de ago. de 2014

We had a great sales rep in Jimmy. He was awesome to work with and let our 4 kids play in/on the cars on the floor while we worked on our deal!

Kaitlin Karr

22 de ago. de 2014

This was my first time buying a car. Rob Salesman was very friendly and very helpful throughout my car shopping process. When I decided on a car to buy, he made the process hassle free and without stress! Then went on to check back and make sure I was satisfied and pleased with my car. Would highly recommend to anyone buying a car!

William Volkert

22 de ago. de 2014

Bought a nice 2013 escape. Paid cash. After I drove it off the lot found a nasty spot on rear passenger door . Had been covered up. The sales managers response, as is no help. Now my brother in law bought a 2012 Honda CRV from a ford dealer no less, in Hicksville Ohio ,Jim Schmitt's, he had a very similar problem, took it in they fixed it NO PROBLEM. That is what I call customer service. A foot note, he's not a regular customer there and I have been doing business with city ford for years.

Jason Shores

5 de ago. de 2014

My vehicle is being serviced as we speak. I purchased a used suv from this location last week. I have experienced a small issue but seems to be getting taken care of. If you are an individual dreading the car buying process...dread no more! This dealership, is the real ...dealer! Friendly staff and a so far wonderful service department. Thank you city auto mall!

Freddie

19 de jun. de 2014

I was in to get parts for my Expedition. I bumped into Mike and we began talking about gas prices. Long story short, I traded the Expedition in for an Explorer, took my parts back, and am now enjoying better fuel economy! Just plain impressed!

Ernest

29 de abr. de 2014

Came for a oil change and wheel alignment & was offered a free wash. Also was offered to coat my truck with a substance that is like Rain- Ex, it's wonderful.

Andrew

29 de abr. de 2014

All of my needs we're addressed, all of my questions were answered, and my vehicle was spotless when I picked it up A++

Jim

27 de abr. de 2014

I just came in for an oil change, your service were always trying to sell something to me or have a better deal if you spend more money, thats very annoying

David

15 de abr. de 2014

One of the very best visits to a car dealer for service. Josh was very good at explaining what would be done that I requested . He suggested a few things that should be done sence I was going on a trip on the drive train which I did. The driver that took me home and picked me up did an excellent job and hopefully will be an asset to city in the future. After they washed and cleaned my truck it looked like it came out of the showroom. Very good pr. Will come back for sure.

Curtis

9 de abr. de 2014

Our salesman (John) was a great guy to work with. He was both forthcoming and honest about our choices, and helped us get into the car that fit us best. Top notch service.

Steve from MIchigan

4 de abr. de 2014

I purchased a vehicle recently and had a wonderful experience with City Ford. They went out of their way to assist the sale process.

Alex C.

31 de mar. de 2014

Great group, they helped me identify the car that had the features I was looking for. Where able to get the financing where I needed it to be. I got the car I was looking for with the package I wanted at the price I could afford. Great pleasant and quick experience. Very knowledgeable and friendly. Highly recommend them. My sales guy Josh was great as well as the sales manager Aaron.

KL

25 de mar. de 2014

Very satisfied. Quality car at a great price and professional sales staff. I would highly recommend them.

Cheryl

25 de mar. de 2014

30,000 mile check up went great appreciate all the service guys. And always fill very welcomed here. Always nice to see Bob Salesman and visit with him.

metalman

11 de mar. de 2014

First impressions are great,,people are friendly and I let them know I was coming to buy a certain car with cash..they didnt want to wavier on price because the car only had 20000 miles..ok...on the test drive a low tire light came on..they said no problem we will fill it .. they did ..bought car..two days later tire is flat because of nail in tire..150 dollars to replace after it is ruined.. next thing is the windshield wipers needed replaced as they were ragged.. 38 dollars ''as we were leaving they mentioned a turn signal problem they wanted me to come back so they could fix..it was a brake light bulb burned out I fixed myself..5 dollars'''seems to me if I gave them 4 days notice I was coming to buy this car they would have had their service dept. go through these things...within three weeks the "service air bag " light came on..668 dollars...I am blaming GM for that one as I have found out this is a problem on these cars...and they are working to see about getting that money back...I dont see me going back to City Chevy

Chrisp1225

11 de mar. de 2014

City Auto Mall, Columbia City Indiana, one of the best dealerships that I have ever dealt with. We live over an hour away from there but they made all accommodations to make us feel comfortable. They stayed 2 hours past their closing time to get our deal finalized. Staff was very friendly and our salesman Ben Reynolds was very knowledgeable about the product he was selling. If you are looking for a new or used ride I highly recommend City Chevy / Ford.

mamezquita

10 de mar. de 2014

Was talking to another car dealer and they kept giving me the run around. City Chevrolet called and was able to help me out right away. Was able to give most of my information over the phone. Went the following day looked at the car. Finished up the paper work and drove off with my new car. Best Valentines gift this year!!

CCLiberty

10 de mar. de 2014

I stopped by to look at used vehicles, preferring to "buy local". Ended up buying a nice used unit, which I am very satisfied with. I appreciate the professional service. Thanks for making my buying process as smooth as it turned out to be, Nick.

ezwelds

10 de mar. de 2014

A+++++++++++++++++++ Kind, Polite, Friendly, and defiantly out to serve the customer. Would recommend these guys to anyone. I know where I will go next time................. Thanks for everything guys. Your friend. Eric Z

Gary

8 de mar. de 2014

So far I have been happy with the service. Linda was very helpful. I would, at this time, consider your dealership(Chevy)first when it is time to purchase my next vehicle.

Tim D

15 de feb. de 2014

Eric and Ryan were very pleasant to deal with over the phone. I live in Illinois and found vehicle online. Answered all questions and returned calls in a timely manner. Vehicle was ready and waiting when I drove down for inspection and test drive. Even most of the paperwork was done upon arrival!! Facilities were very clean and neat. A+ in my book!!

Tracy(Golfball) and Renee Egolf

5 de feb. de 2014

My husband and I are very pleased with the service we received with Matt Hile and the whole team at city Chevy , We love our new 2014 Chevy equinox . We've been married 18yrs, and this is our first new vehicle purchased together . 2 yrs ago Our son bought his first brand new car at city Chevy, a 2011 Chevy Malibu and Matt took very good care of him also. Wouldn't think of buying any where else. Thank you for all you've done for us

TMartz

4 de feb. de 2014

They all did a fantastic job very nice group of people from the salesman and fiance and even the service department was very good at explaining there services that they provide would recommend my friends to go there.

asoltwed

16 de ene. de 2014

I recently bought a used vehicle from this location. The salesperson I worked with, John Carter, was great and helped to answer any and all questions I had regarding the vehicle. The financing was a quick and pleasant experience. I would highly recommend this location to anyone looking at a vehicle on their lot! My only concern with the facility was the fact that the power outlets for the salespeople are located on the floor underneath their desks.

Hoss

8 de ene. de 2014

We were looking to purchase a Ram 1500 truck crew cab Laramie model. We searched and used several web sites and were willing to travel if a deal caught our eyes. Well, we found a 2012 Ram 1500 Laramie at City Automall. Even though it was 3 1/2 hours one-way to drive, we decided to go after talking with Mr. Ben Reynolds. We were really surprised at the deal. Ben was straight forward with answering our questions and made the experience very pleasant. Internet pricing is the way to go. If you do your homework you will know whether the pricing is in line with other dealers. And in this case, it was a great deal. Thank you, Ben. We appreciate your professionalism and courtesies in buying the truck we wanted.

KatieGomori-Keller

8 de ene. de 2014

I recently purchased a vehicle for myself at City Auto Mall through Ben Reynolds. This was my 2nd experience purchasing a car through Ben at City. Both times he was great. The first time was a vehicle for my boyfriend, but this time I needed a car for myself, and immediately thought of Ben! I have never had a better experience purchasing a car. I stopped in late on a Saturday, gave them my info and list of needs, and they immediately had a car in mind for me. I test drove it Monday after work, and 1 hour later I was driving home in my new car. I was especially impressed with the finance guy that helped me as well. He was able to offer me several fdifferent payment options, so I was truely able to pick a plan that worked for me. No hassles, no run around, and I felt so comfortable. It didn't feel as if they were trying to "sell" me by being sleezy salemen, that you're not sure if you can trust. I received a great, dependable vehicle, low miles, and such a good price! Ben has made me and my family a priority every time we have been in. I will never go anywhere else to purchase a vehicle! Ben and City are my people, and we tell everyione of our great experiences!!

Anita from Albion

8 de ene. de 2014

Was pleasant dealing with Matt at City Chevrolet in Columbia City, Indiana. Process went fast and we were able to drive vehicle home same day. We went there because there was a large selection of Equinox vehicles.

Rosalind

28 de dic. de 2013

Had problems on our way Christmas shopping when engine lights came on and power declined. Decided to pull in to have you check it. Much to our surprise, your service department (Courtney) gave us personal attention and confidence that you were the right place to fix it. She pays attention to detail, courteous, and follows up in a timely fashion. We were also very pleased to know you offered a loaner vehicle. We live in Warsaw and have not received this kind of care from our area. Also appreciated was the nice Christmas present of a clean car when we came to pick it up. You are well worth the drive for any future maintenance needs. Thank you for making our Christmas season easier for us during a potentially stressful time. Thank you, Matt and Rosalind Yeiter

Brent R

16 de dic. de 2013

I was over for an oil change and didn't realize I was over due for a tire rotation also. She got me an appointment within a couple of hours of calling and also pointed out that my tires needed rotated too...all with a very pretty smile.

firefighter unit 10

11 de dic. de 2013

Purchased a 2012 dodge journey the salesman. Did not go over the paperwork. with us kind of sweeping the trade in price under the rug and I caught at the last minute he kept saying these numbers aren't the actual numbers .then after we got it home we realized that we could not get any radio stations turns out the antenna. Was broke off and had been in all the pics they had posted. after 3 weeks 6 phone calls and over 30 mins on hold I finally got in contact with a manager who made it sound like he was doin me a favor not fixing there mistakes the only reason we drove out with a new car is because it was the one we had been looking for

Sue Parker

6 de oct. de 2013

City Auto Mall is the best!!! I recently bought a 2008 Ford Escape from City and Aaron Warner,Ben Reynolds and Josh in finance were GREAT! I had a problem with the car after I purchased it and Aaron Warner went above and beyond to get the issue resolved .I think very few , if any, dealerships would have taken care of the problem the way Aaron did! .Without going into details, Aaron solved the issue at their expense.And it wasn't a problem that City could have foreseen or had any fault in, but they resolved the issue without any loss to me! Aaron, Ben and Josh have been excellent to deal with , they really put the customer first even after the sale!!! Wouldn't even think of going anywhere else for a car!

Jeremy Kline

19 de jul. de 2013

My name is Jeremy Kline and I recently on the 17th of July purchased a vehicle at City Automall in Columbia City, Indiana and want to let everyone know they are a amazing dealership. Very friendly and there willingness to see you as the customer happy is very rare in my past experiences at other dealerships. Willing to go the extra mile and see to it that you are extremely satisfied and want your vehicle experience to be as simple and stress less as possible. Great dealership and great people.

Pete from Bluffton

14 de jun. de 2013

Dealer very helpful. No pressure. Very courteous No hidden surprises

UsedCarBuyer

30 de may. de 2013

Shannon Hill and the team at City Ford were great to work with. They found the car that we were looking for and then did a wonderful job of making the entire process seamless from the initial test-drive until the time we drove off of the lot to take it home.

George

24 de may. de 2013

We were looking for a new Equinox. Our salesman was Cory, he was very friendly and not a pushy salesman. He went over everything on the vehicle and told us how it worked and all the features. He worked with us to give us the best possible deal for our trade in. After buying the vehicle he even gave us his cell number to call if we had further questions. Even though the dealership is located In a small town they had a huge selection of vehicles to choose from. While getting our new vehicle rust proofed and the interior scotch-guarded they gave us another vehicle to drive. Would definitely recommend them. Very satisfied with the overall experience.

Aaron W.

23 de may. de 2013

I live in Northern Michigan and talked to 17 different dealerships between Michigan, Oklahoma, Arizona, Texas, and North Carolina (I have previously purchased cars in all of these states except Michigan). I also reviewed the inventories of additional 15 dealerships in other states through their websites. In all cases, none of them had the vehicle I wanted with my specific options. They all seemed more interested in stocking fully loaded trucks instead of a good balance of options. I did not want to custom order a vehicle since the 2014 models were coming out in a few months. I then took a trip to Indiana to visit a friend and they referred me to Robert Salesman at City Ford. I didn't think of checking this dealership because they are located in a small town, and small town dealerships normally do not have the larger volume that I like to deal with. I was really surprised to see they had a large selection of F150 trucks and a good variety of options between them. I looked at all of the trucks on their lot and found one that was perfect. I was able to work a great deal with them the very next morning. I liked that they never tried to sell me items that I didn't need, but they made sure I was getting what I wanted so that I was happy with the truck. I highly recommend this dealership.

Kevin

22 de may. de 2013

I was referred to Robert Salesman at City Chevrolet and now I'm glad that I was. I was originally looking for a used truck, but Robert suggested maybe a new truck would work out best for me in the long run. The new truck worked out and I am very happy with my new Silverado. It was by far the best experience I have had buying a vehicle.

Kevin

21 de may. de 2013

John Carter was terrific, since I purchased the car sight unseen. I relied on John to be honest and trusted his opinion, when he answered all of my questions. He assured me, what I was purchasing, would live up to my expectations. To make the transaction even easier, John met me half way in the delivery. We each drove just under 100 miles to complete the purchase. I bought it for my wife for Mothers Day, she was pleasantly surprised. Thank John, for going above and beyond. Kevin Kruk

NewCarBuyer

30 de abr. de 2013

My experience with City Chevrolet wasn't terrible, but I was hit with several unpleasant sales tactics during my stay. The initial e-mail correspondence when I approached them about a vehicle was quick and helpful, if a bit lacking in professional polish. Once I got to the lot, the first thing they did was to let me know they were going to automatically upsell me on their special paint job and nitrogen for the tires. After test driving the vehicle, I wasn't in love with it but thought I'd see how the financing might work out. I spent maybe 2 minutes total in the office with my first salesman, as he got up and left for 5 minutes three times to check numbers or retrieve paperwork or "take a call from another customer interested in the car". I was also quoted wildly different APR rates each time I asked. Once my initial salesmen left for the last time, I got up to leave and was confronted by the manager who went through the sales pitch again. My last complaint was that I was given a very generous price for my trade in, and all the initial pricing was based off that. After several minutes of arguing and evasion, the manager admitted that yes, that price was just a quote and that the trade in price would absolutely lower once they charged "mileage fees, maintenance fees, and misc fees". Just frustrated to go through the whole process and know they were planning on changing the figures at the last minute. Generally, the people were friendly and courteous... just frustrated by some of the obvious sales tactics employed here.

Matt R

27 de abr. de 2013

I was shopping for a used car and found one I liked on their website. The staff was very helpful was willing to deal to make a sale. I recommend going to City Chevrolet or Ford to buy your next vehicle.

Matt

19 de abr. de 2013

City Ford made our buying experience easy and pleasant. Our salesman Brock was really helpful in getting us in the vehicle we were wanting. Everyone was very friendly and the facility was welcoming.

Bruce and Kristie

18 de abr. de 2013

We needed a van that day and the salesman and finance rep were very courteous and understanding and helped us find a good minivan we could afford even with our not so great credit. They were friendly and very helpful. My only complaint is that it took most of the day to complete everything but that's a minor complaint considering everything else. I definitely recommend this dealer.

Chad Whetstone

10 de abr. de 2013

Jack Anderson did a great job finding me the vehicle that I wanted at the price I liked. Everything went smooth and my new Escape was delivered when it was promised and at the price that was agreed upon. I have had also had City Ford and City Chevy perform service work on several vehicles and I have been very happy with their service. They explain what was done and they complete a checklist to let me know what things I may also want done or that may become issues in the future. I like that they do this because they check my vehicle out and let me make the decision on what to have completed.

Nancy(Car Crazy)

8 de abr. de 2013

Being handicapped, I had a very special list of requirements for the staff to meet. Robert was understanding and patient as I waited for the right vehicle. Once we started the purchase process, it couldn't have gone smoother. I paid a fair price for the vehicle and am very pleased. This was the best "Car buying experience" I have had. I recommend giving them a chance to prove me right.

GREAT PEOPLE TO WORK WITH. TERRY BRUNNER

3 de abr. de 2013

This was and excellent place to buy from they were very helpfull and inform me everything I wanted to know ]. Jack Anderson was very helpfull and went out of his way to help me purchase my new truck. YOU WOULD BE A FOOL NOT USE THEM FOR YOUR NEXT PURCHASE Terry Brunner

Chad Stover

2 de abr. de 2013

Had a couple of hiccups in the buying process but in the end was well taken care of and would recommend City Ford to others for there vehicle purchase. I would not hesitate to buy my next vehicle from them.

Erin C

1 de abr. de 2013

City Chevrolet was very willing to work with me to get me in the vehicle with the exact features I was looking for and they were also very helpful in offering a fair price.

Work Truck Bill

1 de abr. de 2013

Excellent dealership, John Carter was an excellent sales person, Highly recommend!

JC

31 de mar. de 2013

Ben helped us purchase our new truck and we could not be happier! The transaction was smooth and the staff at City Ford was super helpful. We love our truck and the experience we had at City Ford. The new facilities are super and the staff is super professional. Thanks! We will be back to buy our next vehicle.

Audrey

31 de mar. de 2013

I drove 5 hours to purchase my vehicle from City Chevy! I found a great deal on Internet and was impressed by customer service, ease of purchase and facilities! Would recommend them to anyone!!

Joe

31 de mar. de 2013

Very prompt good service. Great sales crew, easy to work with.

2012 Challenger

30 de mar. de 2013

If anyone is looking to buy a car, City Chevy is the place to go! Hands down this is the best service I've ever recieved. Ryan my sales guy took care of me throughout the whole process, he was a delight to work with. No pressure sales understood my need and made things work! I would recommend this dealership to all my family and friends. Clean facility, friendly staff, great cars and a wonderful approach to sales. Thank you City Chevy for the 2012 Challenger...

J Hess

30 de mar. de 2013

I searched Ford dealerships from South Bend, Elkhart, Goshen, Warsaw, Nappannee, and finally found City Ford in Columbia City. The only dealership that had qualified sales people that wanted to help me find the right car instead of selling me something they wanted to get rid of. I delt with Derry and with in minutes he showed me the 2010 Ford Lariat that I was looking for. Both my wife and I were very impressed with the entire dealership. It is clean, well cared for and professionally run. We had the opportunity to meet not only the service manager but also Jim Scarberry who runs a great business. I will absolutely be buying any and all future vehicles from City Ford.

Joe

29 de mar. de 2013

just when I was about to give up all hope because of my credit score, these guys came through for me. They didn't try to overcharge me, they didn't try to put me in a car I didn't want, they work with me they gave me a price the best vehicle was worth. They stick to their word. This is very far and few between to be found anywhere, in any dealership that you go. What I recommend them to my friends and family? Without a doubt! I am driving a vehicle I did not think I would ever be able to obtain, let alone get financed. if you are the end of your rope, if you have a band at all hope, go to City Auto ball because they are no joke!

Chopperpix

29 de mar. de 2013

Bought my 2013 Ford Escape from City in January of this year. I shopped the competition, the competing Ford dealers and still came back here. My only issue has been getting some issues related to the build quality of my Escape fixed. Ended up with a broken piece of trim after having leaking turn signal lenses replaced. Overall experience has been good otherwise.

JillM from NoMan

29 de mar. de 2013

I am a widow on a limited income and needed a car with better gas mileage. I had been to another dealership and they were not very willing to work with me. Their "best" payment option was way too much for me to afford. I don't think they really wanted to work with me. Then I went to City Chevrolet/Ford and I felt like I was "Queen for a Day"! Mr Griffin and his associates worked very hard to get me where I needed to be. They didn't give up. I was very impressed with the new facility. A very comfortable atmosphere and very friendly people. I felt like I found a home. I love my new Ford Escape. It has all the "extras" I wanted and more. Mr Griffin synced my phone for me and went over all the bells and whistles with me before I left. Thanks James! When you walk into this dealership, you are immediately put at ease with no pressure at all.

Jeanne Coble Retired nurse

29 de mar. de 2013

The minute I got out of my car and told Corey Blake what I was looking for he seemed to know instatly. I looked at vehicles on the lot and then when I walked into the showroom ther it .was exactly the vehicle and color I wanted . Wow I couldn't believe it. The whole staff was great and walked me through what I needed to know about the vehicle . I even met the service department. This is the most important thing to me without a great service department .Well it makes the business. Thank you guys. Your the greatest!!!

Very Satisfied Customer

29 de mar. de 2013

It's worth the drive to get just what one wants in a car and I'll make it every time to get to City Chevrolet. It starts with people who know their business, give the service and stand behind what they say. They treat you like a valued friend and prized customer. Service is fast and efficient and no deal is done until they know you are completely satisfied. You can rely on what Bob tells you and trust everything to be just right. They have worked to develop a great team in sales and service who make sure your experiences are all good. They know their customer base is important and go out of their way to keep us happy. The facilities are first rate and service equipment is the latest available. Its a pleasure to deal with such a fine organization.

Quilter1

29 de mar. de 2013

I have had a wonderful experience from buying my 2013 Fort Escape from City Chevrolet. I received a phone call, after searching for a Ford Escape on line. The lady ask what I was looking for, what features I would like, and what was my favorite color. I had been searching for a Ford Escape for two years, so I didn't think much would come of it. Other car dealers had ask me the same questions and I would never hear from them. Well, not City Chevrolet! With in a week she call to say she had the Ford Escape on the lot with the features I wanted, and when could I come in and give it a test drive. I was at City Chevrolet the very next day for a test drive. I set up an appointment with my salesman, John Carter and we closed the deal. John sat and the car with me and helped me program the sync. After six months I still feel free to call him with questions about service, programing, and other things. Service has been great.

Rons Truck

29 de mar. de 2013

James did a terrific job on informing me on all the options that were available on F150 Ford Trucks he had me drive any model that i wanted to drive till i found the one that had all the options i wanted on it the sales manager was easy to work with overall i would have to say this is a verry good place to go for anyone looking for a different vehicle they have Ford and Chevy right next to each other this is a big Plus on making a decision on which one that is best for you to purchase many thanks great experience with them.

JakeW

31 de mar. de 2012

It was amazing. Chatted with Blake over the live chat. Asked a few questions and went over for a test drive. My salesman was Robert and he was great. No pressure at all. And I dred looking for a car. Robert answered all my questions. Overall it was a great experience. I would buy from City Ford / Chevrolet again. Thank you Robert.

Big trucks

26 de nov. de 2011

Mr.Patterson was given a criteria list for a vehicle we were interested in. He notified me immediately when he received any vehicles that matched that list. He was not pushy & even pointed out the pros & cons of the vehicles based on my wish list. He is knowledgeable, honest & does what it takes to make you happy. I would definately look hiimup again for future purchases. The other staff at .ity Chevrolet were pleasant and helpful.

julsveryhappy

29 de oct. de 2011

Bought the all New Sonic and love it. I told my sales guy Ben I needed a car ASAP and I told him my budget and what I liked and needed. He showed me the New Sonic and after the drive and showing me how everything works I wanted it. They were able to getme where I needed to be payment wise and made the experience easy and hassle free. I will buy from City next time and the time after that.

Hiker

26 de oct. de 2011

I recently purchased my first car from this dealership. The buying process, which has proved stressful in the past was a breeze! They had the car ready for me to test drive and check out, and there wasn't a lot of back and forth between me and sales. Overall I got the car I wanted, the price I wanted and went home without any stress. Thanks again guys!

Chip.

20 de oct. de 2011

Very nice service at city chevy Columbia cty good people to deal with

Jerry Rhodes

20 de oct. de 2011

Rick has done a good job and the buying process was very smooth. Very happy with this dealership.

candi

6 de oct. de 2011

My salesman Ben Reynolds was very helpfuland attentive to my needs. Ben and his managers made the experience easy and without hassle. They went out of there way to help me in the finance area. If you are looking for a new car City Chevy is a great place to shop. The Malibu is a great car to!!

mgodlove

5 de oct. de 2011

City Chevrolet is a great place to buy a car. My salesman Ben Reynolds was very knowledgeable and great to work with. One of the managers was very fair on what he gave me for my Grand Prix. Josh in finance was very helpful and understanding since me and my wife signed at different times. The entire experience at City Chevy was easy and hassle free. Best part, I love my Cruze ECO!!!

Liatriis

30 de sep. de 2011

I stopped by City Chevrolet in Columbia City Indiana to look for a good used car. My salesperson Derry was great to work with. Very friendly and attentive to our questions and concerns. He really wanted our experience to be positive. I enjoyed the experience and am enjoying my Chevy Aveo. Thank you City Chevy for a positive car buying experience and would recommend others to go there as well.

Lorri

30 de sep. de 2011

The dealership is awesome. Everyone was really nice and accomodationg. My salesmen looked every where trying to get the car I wanted. When I got to the dealership they had just recieved cars that morning and I bought on of those instead of the one they had ready for me. The service department worked really hard getting my car ready in a timely manner. The owner worked with me to get the payment that was affordable.