EricaL

20 de nov. de 2016

I worked with Dan Rzepnicki when buying my Forester. He was so nice and easy to work with. Great at communicating and clear about everything involved. I had a great experience. I would recommend to anyone and would go back again.

TDSmd

14 de nov. de 2016

I came into Cityside Subaru , being familiar with the deership's good reputation . They sell the car I had researched to best meet my needs. For me, visibility and safety were primary concerns, as well as Subaru's reputation for tough all weather vehicles. Peter Rosenberg was very welcoming . We immediately had a meeting of the minds on what I wanted, and his enthusiasm for the Crosstrek made the time truly enjoyable. He was quite knowledgeable about this car and all of the features - we were speaking the same language. Actually Peter is a walking Subaru encyclopedia . He has a quick wit , and a gentle disposition. I enjoyed the whole process of learning about and buying this car.

cricketsview

12 de nov. de 2016

Cityside Subaru - especially DAN RZEPNICKI - made my car buying experience a pleasure. We bought a used car for our son a couple of months ago from a very well-known dealership and the experience was terrible, so when I walked into Cityside to buy a new car for myself (my first ever new car) I was apprehensive. I thought I knew what I wanted, and Dan listened to everything I said. He gave me the car I thought I wanted (a manual) to test drive and then he suggested test driving an automatic. And he was right! I bought a 2016 Crosstrek, got a great deal, and I LOVE it! Thank you Cityside, thank you Dan!!

Alfiemp

12 de nov. de 2016

I'm not a car guy who needed a car. I knew what I wanted going in. And didn't want any hard sells or lengthy negotiations. Mark got me in and out with the Crosstrek I wanted. The car is great and the whole process was efficient, friendly, and courteous.

PaulN

11 de nov. de 2016

The sales person was helpful and made sure he wasn't forcing me into making a deal. He asked what I wanted to do or if I wanted to think about some options before going forward at all instead of tossing paperwork in front of me and trying to get me to sign. He helped me understand the different vehicle options and what each of them will offer. They had videos that they showed about options, the vehicles and the services. The finance specialist helped me understand finance options, add on packages and everything else. When I asked them questions, they had the answer or would pull out some pamphlets that help break them down to understand more. Overall it seemed like they knew their jobs well and wanted to make sure I was happy with what I had chosen. The sales person has followed up with me a few times to check on me and the vehicle. I have asked him some questions and I received a prompt response each time.

Roberta and Al

11 de nov. de 2016

Mark Lidano, our interface with Cityside, was professional and sensitive to what we wanted in a car, the time we needed to make a decision and get insurance arranged, and what we needed to know before we drove off. I would recommend him highly.

Forester#2

10 de nov. de 2016

Mark is straight forward and upfront we felt comfortable and confident working with Mark.We bought our first Forester from Mark 12 years ago, we were happy he was still at Cityside. The process was efficient and satisfying.

krm24

7 de nov. de 2016

Junior and the rest of the team at Cityside really impressed me. I filled out a Kelly Blue Book trade-in-value form online and Junior followed up via email within an hour. I was looking to buy a used car and sent him links and he had the cars ready and running (with the heat on!) when we arrived. I was so impressed with how kind, knowledgeable and efficient the whole process was. Since this is the first time I bought a car I had a bunch of questions and he was patient with me and explaining all the answers. At no point did I feel like I was being taken advantage of or pressured into buying a car (which is what I had always imagined the car-buying process was like). I test drove the car on a Tuesday night and came in the next day to determine the trade in value and figure out the paperwork. The process was SEAMLESS. I came in, handed Junior my keys and we went over the offer and within 10 minutes Junior had the offer approved, trade in value determined and we were set to go.It felt like a safe/comfortable place that you wouldn't expect should feel that way. I love my new car and highly encourage everyone to go there!

mnewton331

6 de nov. de 2016

Awesome experience from the moment we walked in the door. Nothing sleazy or uncomfortable. Focus is clearly on the customers experience rather than selling, selling, selling. Which makes you want to purchase from these guys.

zsmorris

30 de oct. de 2016

We really enjoyed our experience at Cityside. From the moment we walked in, we were never pressured into any car. Everyone was very easy-going and happily answered our questions. Within minutes of discussing options, we were already on a test drive! The people here really wanted to know what we were looking for and what they could do to help, not force anything they had on us. The buying process easy and certainly better than dealing with the RMV ourselves. After we had made a deal they took care of everything and walked us through all the systems for our new car. I would definitely consider coming back here to look at more cars in the future.

Subarudriver

28 de oct. de 2016

Thank you to Flavio Fonesca for making buying our new car so easy. We really appreciated his patience with our busy schedule and happy that he and Mike Nelson were able to get us in and out so fast. It was painless and I LOVE my new car!

123subaru

27 de oct. de 2016

We bought a new Forester after having been to a different Subaru dealership. We felt like we had the time, space, and information to make the purchase. Negotiations were clear and above board.

Irish Mick

26 de oct. de 2016

Dan the Product Specialist was great from start to finish. He allowed me to test drive any car I wanted and told me to drive it as far as I needed.

fermion

19 de oct. de 2016

My situation was unique, I was looking for a car but couldn't pick it up for about a month. I worked closely with Mark L. to find a great car. Easy/stress free negotiation and they were awesome about accommodating my timeline.I didn't end up purchasing a car for reasons totally unrelated to the dealership but if/when I'm in the market for a Subaru I'll absolutely come back.

tavern grad

14 de oct. de 2016

I found Pete Hartelius extremely knowledgeable about the Subarus my wife and I were interested in; very helpful and straightforward when responding to our questions in relation to our needs; and considerate in giving us time to make our own decision. We appreciated his honesty and found him very personable.

gpavan21

11 de oct. de 2016

I dropped by Cityside Subaru and was warmly welcomed by Pete. He is extremely charismatic and immediately put me at ease. He is well informed and was able to find the vehicles that met my requirements quickly. He was our advocate when it came to working with the dealership to finalize the vehicle that we wanted. It was the first time I felt completely at comfortable at a dealership and felt that they were on our side in deciding on the best vehicle and cost for our family. It was a unique experience that I am thankful for and definitely recommend Pete and Cityside without reservations.

FirstTimeCarBuyer

5 de oct. de 2016

As a first time solo car buyer, I was very nervous about navigating the car buying and negotiating process. Luck was on my side when I first walked into Cityside Subaru and Flavio greeted me. From the very beginning, he was calm, patient, and didn't put any pressure on at all. When I purchased, I didn't feel like he was "trying to put on over on me." I walked away feeling like I had paid a fair price for my car, and that I had received a good price for my trade-in.He was also extremely helpful when I picked up the car and walked me through all of the features - he even offered to take photos of my and my shiny new car for my Instagram!Overall, I loved working with Flavio and the Cityside Subaru team.

Stephen77

4 de oct. de 2016

Mark Lidano was our sales rep. He made the process of buying a new car quick and painless . No hassle at all best experience I've had buying a vehicle.

Claudia Matzko

2 de oct. de 2016

I had a terrific experience working with Pete at Cityside. He's awesome - authentic, trustworthy, and knowledgable. I went in not knowing if I wanted a new Outback or a "new used". I ended up buying a fully loaded certified 2014 Outback at a great price. I never felt any pressure whatsoever from Pete to buy "new" vs. "new used", in fact, I have no idea which type of sale would have earned him the most. I felt that he was helping me make the best decision for me. He was very patient and although it was a very busy day, I never once felt rushed - we walked all around the premises looking at different cars, colors etc. Once I decided on a car, he went to work on getting me a great price and also arranged to have the car certified. And to top it off, he is just the nicest guy ever. I picked up the car with my 18 year-old daughter and we actually had a lot of fun while Pete was walking us through all the features. I am very happy with my sales experience and with my new car - thanks Pete!

Margaret

2 de oct. de 2016

This is the second car I have gotten from Mark (the first one was used). I really appreciated his honesty, patience, and thoughtfulness in helping me make decisions about my first new car purchase.

NL

1 de oct. de 2016

You know how you hate to buy a car? Well Peter Rosenberg at Cityside Subaru made it not only painless, but actually fun. Seriously. He's a quirky (in a good way), genuine guy, who has a different approach to selling cars. He takes the time to get to know you in order to meet your needs. I couldn't have been a more indecisive customer, and Peter was almost like a pal, really trying to help me figure out what was most important to me in a car. Better yet, even after I bought the (used) car, he was immediately responsive to the remaining questions and concerns I had. He truly went above and beyond the call of duty, making sure the car was in top shape, as attentive as he was before the sale. Good friends referred me to Peter, and I'd refer him to others in a heartbeat. Thanks Peter-I love my car!

Keiko Turner

30 de sep. de 2016

Last month my husband and I stopped in to Cityside Subaru. We were in the market for a new car, and safety was our main concern. We were fortunate to have worked with Peter Rosenberg. He's a very nice person, and treated us like honored guests. He listened as I talked about our safety concerns, and he asked us about our preferences in the size and style of a vehicle. He introduced us to the Crosstrek, a very nice looking car with industry top safety ratings., Peter is not a high pressure- or any pressure salesman. He provided us with an education , and did not try to directly sell us a car, just having an enjoyable interaction and have our questions answered seemed to please him. It was evident that he was proud of his company, and the cutting edge design and safety of the Crosstrek model.(and what could be more important.) The test drive was fun- this car handles so well. And Peter knows where to drive around Belmont to experience all the car has to offer. We left with all of the information we needed , and no pressure to buy a car. Wow. When we did decide that this was the car for us, we texted Peter , and he searched and found us the exact model and color we asked for- We chose white, and it is beautiful......And after buying the car, Peter spent even more time with us than before we bought It, giving us a thorough orientation. . After we'd had the car for a few weeks we loved it so much that we replaced our other( different make) car with ANOTHER Subaru Crosstrek., this time Peter found one in a handsome 'desert khaki ' color with a black interior. . So now we're a 2 Subaru family . Thanks so much to Peter Rosenberg and the Cityside Suvaru family !

Nath

24 de sep. de 2016

We have been client since 2008. Mark knows our family and our needs in a car and he helps us through our choices. He proposes but never pushes.

Joan L

22 de sep. de 2016

I cannot thank Mark Foresta enough for all that he did to help me purchase and feel great about my very first, brand new Impreza. He guided me and made things happen every step of the way, was always patient with me, and continued to offer support and guidance following the purchase. I was impressed that Mark had extensive knowledge about the product as well as auto mechanics in general; this combination allowed him to be responsive to my many questions! I am now an enthusiastic Subaru owner and attribute this to Marks focus on addressing my customer needs, and always exhibiting professionalism, integrity, and excellent customer service.

Angela W

20 de sep. de 2016

When I first sat down at Peter Rosenbergs desk, I noticed a poster on the wall. It is a 6-petal purple flower titled Karma of Service. I thought to myself, this is not a typical poster people would see in a car dealership. My experience in the next few days interacting with Peter had proved that he indeed is not your typical salesman! I went in City-side one day in August to browse for a used car for my daughter while waiting for my own 2001 Forester being serviced. Peter came up to me and started working with me to identify our needs. He is a good listener and very patient. He helped me to narrow down a few vehicles to test drive and he answered all my questions on each vehicle over the next few days. I ended up buying the very first car (a 2013 Impreza) Peter had recommended. Although there are other more expensive cars in the inventory, Peter knows this car fits our needs the best. Both my daughter and I have been enjoying it since. Peter also is great in following up. He called a few days after we picked up the car to see if we have any further questions. Then one day he sent us a Thank You card. And guess whats on it? Karma of Service! Thank you Peter, for providing your customers with great, non-typical service.

Fearfulbuyer

18 de sep. de 2016

I was dreading going to buy a new car, but much to my surprise, the experience was great. Tom Alessandro was the perfect match for me. He was knowledgeable, funny, and a complete pleasure to work with throughout the process. I wound up buying a Subaru Forester XT Touring that first day and drove it off the lot a few days later. He is a real gem. I had an equally good experience with Michael Nelson for financing and documentation.

NewOutbackOwner

13 de sep. de 2016

My wife and I had a wonderful experience with Cityside Subaru. We were considering both the 2017 Forester and 2017 Outback. The dealership was clean and comfortable. The test-drive experience was very relaxed - no sales rep in the car and our parents could ride along with us. Dan Rzepnicki was very friendly. He explained all the options and helped us pick the car that was right for us. He was available to answer questions by phone/text. Dan was not too pushy about making the sale. When it was time to negotiate a deal, he made the experience almost stress-free. When we picked up our new car, all of the features were explained. Overall, Dan went out of his way to ensure that our car-buying experience was as easy and pleasant as possible.

Lisa462

12 de sep. de 2016

I had previously purchased a Subaru Forester from Cityside Subaru in 2010. I had a great experience with Peter Rosenberg, who was so different from other car salespeople that I had dealt with who were rude, condescending, and pushy. Peter was very kind, considerate, not at all pushy, and seemed to genuinely care that I was happy with my car purchase. When I needed another car after my Forester was totaled in an accident, I called the dealership and asked if Peter was still working there. Luckily, I had the pleasure of doing business with him again last month when I purchased a 2016 Crosstrek. Once again, Peter was very easy to work with and I felt very comfortable with him. Another thing about Peter is that he cares about his customers even after the sale is made, and I wouldn't hesitate to contact him with any questions about my Crosstrek. I trust Peter and would highly recommend him to anyone who is looking to purchase a Subaru.

bkw

12 de sep. de 2016

My family and I had the pleasure of working with Dan Rzepnicki. I came in knowing what model I wanted, and Dan made the process as quick and easy as possible. He was very helpful and always responsive when I had questions. He made sure I was aware of all of the car's features as well as how to handle any required maintenance. I am currently enjoying my new car and couldn't have been happier with my experience at Cityside.

rebeccabs

12 de sep. de 2016

I worked with Dan Rzepnicki, and I couldn't have asked for a better experience. Dan almost always got back to me right away, and he made sure I felt comfortable throughout the process, as it was my first time buying a car. He was proactive about telling me everything I needed to know about the car buying experience, and he was always patient and pleasant to work with.

ekg

12 de sep. de 2016

Dan Rzepnicki was great to work with. No pressure -- straightforward, and helpful. Before the sale, he patiently helped us determine which model would best meet our priorities. Since the sale, he has given just the right amount of information about important/useful features in the car and how they work. Would definitely work with him again.We were not as pleased with the negotiations for our trade-in. Unlike with the new car, our sense is that the dealership was less interested in a fair deal for both parties, and more interested in making as much money as possible. Much more adversarial on the trade-in (and much less pleasant)

Liz

11 de sep. de 2016

Tom DAlessandro was fantastic to work with..extremely friendly, responsive and went out of his way to make our experience a good one. I bought my car in 2014 and am now recommending Subaru to a friend looking to buy a new car. I don't remember if I left a review, but still remember Tom's great service, so am leaving one now :).

farttony

8 de sep. de 2016

I found a great deal on a used Subaru with the help of Tom Dalessandro. Tom was really easy-going and knowledgable about the cars and features. I look forward to making this car my own and to getting back to Tom at Cityside for any of my next needs.

SportySube

6 de sep. de 2016

I found my salesperson, Flavio Fonseca, extremely patient when explaining unfamiliar features in my very first wagon. I felt like I had as much time as I needed with him. At Cityside, they even let you test drive *without* a salesperson in the car; talk about no pressure! And Flavio offered up complimentary mats to boot. Great experience!

lpbofpbh

4 de sep. de 2016

Buying a car is stressful under any circumstances. I had previously purchased a Forester from Cityside in 2005, so when that car was showing signs of wanting to be put out to pasture I started shopping around Boston-area dealers for a replacement Forester. Although I contacted numerous dealers, I wound up back at Cityside. Their price was fair, and the salesman I was assigned, Peter Rosenberg, was warm, personable and showed a sense of humor that I think is probably quite rare in the business. He listened carefully to what I wanted, then steered me to what he thought would fit my needs. He arranged for me to drive three cars, then even loaned me one for a few hours so I could take it home to show my family. In the end, he bargained fairly and I got the car I wanted (a new Forester) in the color my wife and daughter wanted (Jasmine Green) within the necessary time span (two days). Everyone walked away happy.

discovernature

4 de sep. de 2016

The purchase was o.k of my first Subaru. However, o.k went to poor in little time; My experience with sales and service since has been unprofessional and disorganized. The sales manager when asked questions is arrogant, angry, condescending and quite rude with no regard for the customer. My first appt. with service, an hour drive, wasn't listed upon arrival was poor. Then, when I read the needless and wasteful amount of thick paper in the Subaru book (environmentalists take note!)and couldn't find a basic answer to a problem (troubleshooting)when stuck, I asked a salesperson to find the answer in the book which he could Not Find because it doesn't exist. No-one in sales reads the Subaru book given to new buyers, a reflection of what to expect. The dealership prefers to have customers phone, a nice thought but not realistic in a 24 hour day and traveling. Then, if you are told the wonders of Subaru road service, know it is NOT; Keep your AAA for reliable road assistance. This dealership is a disappointment. Take your business elsewhere.

SKG

1 de sep. de 2016

We had done our homework and knew exactly which car we wanted - a Subaru Legacy sedan with all the bells and whistles. We just needed to test drive it to make sure. We arrived one hour before the dealership closed and, with Pete's help, were able to fit in a very short test. It had been 11 years since we bought a car & the whole experience has changed! Pete encouraged us to use TrueCar.com and come back if we were interested. We really liked his low key, no pressure, friendly approach so we returned the following weekend &, after a longer test drive, were able to seal the deal. We got the car we wanted at the price we wanted for the new car & our trade-in. All in all, a pleasant experience. We would highly recommend Pete at Cityside Subaru!

PHAROAHARL

1 de sep. de 2016

Joe (the service manager) and Will (service consultant) went above and beyond in customer service for my 2014 Subaru Forester. I was a there for a 30,000 mile check-up and tire issue. They set me up with a complimentary car for the day. Everything was completed in a timely fashion.I have never experienced such commendable customer service with any car I have owned in my life.These two gentlemen are highly recommended.sincerely,Curtis NordenArlington

Len Wofse

31 de ago. de 2016

Pete Hartelius is the trusted Suburu Sales Person to work with, have no doubts, this good person is a rare find in the world of car sales. Working with him is a pleasure!! And he always performs his honest human touch to make the experience of buying a new Subaru for his customers a no hassle refreshing joy knowing that you received a wonderful price that ends shopping for a car right by his desk... No need to go else where; period! Go to him when in the Subaru market, you won't be disappointed, knowing you were well taken care of on all levels a customer cares about. I know I can send fans of Subaru to him with utmost confidence.

akshay.prakash

31 de ago. de 2016

The most memorable experience I had was when I was first welcomed by Flavio at CitySide Subaru. I told him what I was looking for, a sporty car which engaged all my senses. He went out and got me the keys to a BRZ and a WRX with a short throw shifter and gave me the keys. I was amazed by the quality of customer service and trust. I've never been treated so well by any dealership. I looked around a bit to understand the prices. But man these guys blew me away with the pricing. It was an awesome deal in the end. I had some issues with the financing, but Flavio held his own and stuck with me to the end and stood by his word. Since then he has always treated me like a V.I.P and I absolutely love him for that. Your the man Flavio! I then decided I wanted Subaru's flagship and decided with the WRX STi and not the WRX.

Amy Emmert

30 de ago. de 2016

I knew what I planned to buy and I found the car I wanted via the internet at Cityside. I contacted Cityside online and I was seamlessly provided an appointment that suited my needs. I was assigned Flavio Fonseca to meet with me when I arrived at Cityside Suburu. Flavio was completely on board with my interest in a particular car in their inventory and made it available for a test drive. He was supportive, informative and completely okay that I knew what I was interested in buying. He did not pressure me on any aspects of my purchase plan. He was an excellent communicator and I felt completely comfortable with his information and support for the purchase.

Vera

29 de ago. de 2016

We recently bought a 2016 Subaru Crosstrek at CitySide Subaru--our first car! The service was excellent! The Sales and Finance specialists were extremely knowledgeable and helpful.We enjoyed our business with them and are very happy with our purchase at CitySide Subaru.

Dougie xxxxx

29 de ago. de 2016

Pete is an Honest Guy, that Knows Everything About Subaru. He Beats The Competition's Price Everytime. A Professional Who is Detail Oriented and Knows How to Comunicate. Treat Yourself to a No Stress Car Buying Experience! Call Cityside and Ask For Pete....

andrewb

25 de ago. de 2016

As a first-time buyer, Pete was the perfect salesperson: helpful, knowledgeable but also very easygoing. I really appreciated his style of service, and walked away happy. I'd be pleased to recommend Pete to a friend.

BriggslouSubaru

22 de ago. de 2016

After my first and incredibly easy and painless car buying experience back in 2012, I decided to return to Peter to help me with a second car purchase. Once I told Peter what I was looking for, a great used car, he was on the hunt for me! I trust Peter so much so, based on my previous car buying experience and his follow-up, that I didnt even see the car before purchase. As expected, Peter delivered the most perfect used Forester. Throughout the process, Peter made me feel at ease by making each step completely transparent. Let me say that I am not even a person who enjoys driving and I absolutely LOVE this car. Peter is, not only an excellent salesman, but a wonderful, professional, intelligent, and trustworthy human being. Buying from Peter not only promises an excellent car and experience, of course, but a meaningful connection with a professional who truly cares about the customers best interest. THANK YOU THANK YOU PETER!!!!!!

Catherine Dixon

21 de ago. de 2016

This was my first time buying a car. I got a used car. Mark was very courteous and made me feel comfortable throughout the process. I'm glad I worked with Cityside and I'm very happy with my new (to me) car!

Chris Costello

20 de ago. de 2016

Cityside Subaru made my car buying experience stress free. My sales consultant Glen Dalton was knowledgable and professional. I will definitely return to Cityside Subaru in the future.

Carol A Tallon

19 de ago. de 2016

I was so nervous because I am a recent widow and this was a big decision. Junior was wonderful! He did not play any sales games or pressure. I would highly recommend him. He made the whole process very easy and enjoyable. I love my Crosstrek!!

YL

13 de ago. de 2016

We just purchased a new 2017 Subaru Forester at CitySide Subaru. The whole process was very smooth and Glen was very friendly and great to work with.

AES

12 de ago. de 2016

My experience here could not have been better. Mark was courteous, professional, and very knowledgable. Cityside made purchasing my first car simple and fast, and I'm so happy with my Impreza!

Kosar

6 de ago. de 2016

We just purchased our new 2016 Subaru Forester at Cityside Subaru, and the buying experience was excellent, like our first time here in 2008. This Forester was an anniversary present for my wife, so the timing and setting up of the surprise was very important. Mark Lidano was extremely flexible and helped me with the whole process. He was very accommodating and respectful, and I did not feel pressured at any time. The negotiations were were very quick, and I did not see any of the "car salesman tricks" being played. From start to end, the price offer, counter offer and signing took about 10 minutes. They also offered a fair trade-in price for our 2009 Forester, which we had purchased from Cityside Subaru as well. We closed on a Sunday and picked up the car the next day with plates, registration and all paperwork ready.

blahblah11

3 de ago. de 2016

We're repeat customers (Forester, and now a CrossTrek, and repeat clients of Tom's. He's great to work with, as is the dealership.

KevinAg

1 de ago. de 2016

Had a wonderful shopping experience with Peter H. at Citywide Suburu. I really wanted an Outback with <10K miles, blind spot detection, and leather seats. They had the perfect car, except the leather. He got a me a great deal on the car, and even got me a discount on the leather seats. He also had a ding pulled for no extra charge. A real pleasure to work with. Go to City Side, ask for Pete H. (There are two Pete's.) You won't go wrong!

billski

31 de jul. de 2016

We shopped for price with Cityside. Tom gave us a good price and were willing to fish for an exact 2016 color/trim match, but wanted us to come in, so I dinged them one star on that and we didn't pursue them because of that. Very polite, knowledgeable and helpful.

Three Forester owner

29 de jul. de 2016

As stated above, this is the deal ship for me. This establishment is professional in every way and something that is important to all buyers, including me, that I got a great car for a very good price. No horse trading necessary here.Special thanks to my salesman Mark Lidano who inspire of difficult circumstances did an absolutely first class job.Finally whenever work was needed on my previous Foresters, it also was first class.Tony P. Arlington Ma

idrivenow

27 de jul. de 2016

Cityside Subaru was easy to work with from beginning to end. I walked in on a Thursday knowing what I was looking for and drove off on Saturday with my new car! I didn't feel any sales pressure and I felt like I wanted to work with them from the moment I called to make sure they had a particular vehicle on the lot.

Lrae

27 de jul. de 2016

The sales person was there to help me find the best car for me. He answered my questions thoroughly and gave his opinion that helped me make my decision. He ensured that I was a satisfied customer.

Dman

27 de jul. de 2016

Thanks Dan loving my new ride. U all where great. I will recommend u to my friends looking for a new car. Thanks again u made this experience great

LizK

27 de jul. de 2016

I went through my insurance company's car buying service with upfront pricing. Cityside quoted me the lowest price and had the color car I preferred. Once I got to the dealership, working with Junior to close the deal was easy and straightforward. There were no big surprises. I went in for a test drive on Friday and picked up the car on Monday. There were a couple minor glitches that I created myself - for example, expired registration - and Junior and the rest of the staff were very helpful at working through these issues and suggesting solutions. It was the easiest most enjoyable car-buying experience I have ever had.

T and K

26 de jul. de 2016

We needed a new car, but, like many, we were dreading buying it. Cityside Subaru made it all easy and enjoyable. Everything was friendly, efficient and fair. We got the new Forester we wanted at a good price, and we can't say enough for Flavio Fonseca, our sales consultant. He was polite, honest, knowledgeable, and very pleasant to do business with. The same may be said for everyone else we met. The entire experience was far beyond what we expected. Cityside Subaru is in a class by itself if you want a good car, good value, a nice atmosphere, and straightforward dealing.

LL administrator

25 de jul. de 2016

I give the highest rating possible to Tom DAlessandro. He was honest, great personality, and no b.s. As a woman buying a car by myself, I definitely had my doubts and was worried I would be taken advantage of. This was clearly not the case, and I felt that Tim truly took my preferences into considerations. The process was easy and efficient...I also had some good laughs with Tom. Great guy! Than you, Tom!

B & E

25 de jul. de 2016

We recently purchased an Outback from Cityside Subaru. Mark Foresta was our sales consultant. He is exceptionally knowledgeable about the various Subaru models and has a down-to-earth personality. Discussions were straightforward and when we decided to schedule time to meet again to talk seriously about purchasing a car, he was waiting for us when we arrived at the dealership. Our desired car was not in stock, but the managers located the exact car we desired within 48 hours and delivered it 24 hours later. We did not have to compromise on any features. On top of that, the pricing for the car, maintenance and extended service agreements, and financing far exceeded our expectations (i.e. much lower costs) due to Mark's guidance and that of Mike, the finance manager. Delivery of our Outback went very smoothly as Mark spent plenty of time going through all of the gadgets. He even set up the links to our cell phones. BTW, the commercials say it all: "we love our Outback". My wife and I purchase new cars and generally keep our cars for an average of 6 - 8 years, and this is my 6th new car purchase. Overall, this (my first Subaru) was the best purchasing experience I have had thus far.

Pdjohnson3

25 de jul. de 2016

What I don't like about some dealers is that they try to wear you down by dragging out the negotiation and making you talk to a million people. Or they agree on a price then add in extra costs at the last minute for rediculous things like floor mats. Dan was friendly, knowledgeable and straight forward, we got to a deal that I was happy with quickly, and there were no surprises later on. We left with a car and a deal that we are very happy with, and we will be happy to come back again.

Agottlieb11

24 de jul. de 2016

Tom was very friendly and helpful with putting the lease together, especially since I was in Florida during the time we spoke. He made it very simple to have car ready by the time I came to MA.

Amanda

23 de jul. de 2016

I travel a lot for work so I did a lot of my initial car shopping online and through e-mail, and then narrowed in which dealerships I wanted to go to in person. After going to 2 other Subaru dealerships in the area and getting a bit of the run around (stereotypical car sales business that makes me crazy), I went to Cityside and worked with Junior who made things so easy. He honored the quote I was given online, down to the remote start (the other two dealerships did not honor the quote....) and got me price I was happy with for my trade in. I got exactly the car I wanted at a price I wanted, and didn't have to go through all the hassle and games most dealers play. Love my new Subaru, thanks Junior!

elginparkguy

22 de jul. de 2016

Junior was the perfect salesperson - patient, extremely knowledgeable, friendly, with a sense of humor.He was there every step of the way without pretense. Perfect!

evollmann

21 de jul. de 2016

I wanted to get a new car, a Subaru specifically, but I wasn't sure whether I would prefer the Impreza or the Crosstrek. I walked into the dealership just to look at the cars and Glen helped me weigh the advantage of one car over the other and ultimately gave me all the information I needed to figure out what car would be best for me. Even though I told Glen right away that I am not going to by anything now, he took the time to show me around.I made an appointment a few weeks later to come in to buy a car. From my previous experiences with other dealerships, I basically prepared for battle. This was utterly unnecessary. It was the smoothes, most pleasant and respectful experience ever. I feel like a got a fair price for the new car and the most value from the old one. Glen explained all the important features but was also aware that I wasn't interested to spend all day at the dealership.

JH MA

20 de jul. de 2016

Cityside Subaru is the first and the only dealer I visited during the process of buying our new car. Dan (Rzepnicki) gave me and my wife detailed explanation before and after our purchase. I would highly recommend him to everyone!

happpy

20 de jul. de 2016

The typical angst felt by many when buying a new car is understandable given the horror stories we've heard/read/experienced. However and as an avid car enthusiast, I could not recommend Pete more highly as THE person to work with when buying a car!Aside from being personable, listening to your needs and then presenting you with reasonable options, his straight forward, down to earth persona make you want to invite him over for a bbq and stay in touch long after your purchase.In the future, I will only be talking with Pete and if you're considering such a purchase, make it easy on yourself and your finances and contact him as well!Thanks again Pete!

Kira Gallagher

20 de jul. de 2016

Earlier this year I bought my first car and out of the three dealerships I went to, Pete was the reason I chose CitySide. He was very friendly, and I did not feel taken advantage of as a first time buyer. He made the process easy and continued to be helpful when I came back for my service and oil changes. I would recommend CitySide and Pete to anyone considering buying a Subaru!

Connie

19 de jul. de 2016

I've work with Glen during my past 3 or 4 Subaru leases (I've lost track!), and I truly feel valued as a customer.. Just recently I leased a new Forester earlier than anticipated, and the Cityside team--spearheaded by Glen's determination to do all he could to meet my needs--came through with a very competitive financial package. Glen took considerable time apprising me of the new features on the 2016 Forester and showing me how everything works. I could not have been mre pleased. I feel very fortunate knowing that Cityside Subaru has my back and that Glen truly values my consumer loyalty.

NENE6

19 de jul. de 2016

Here is what I would like to say about Peter Rosenberg: it was my lucky day when he was randomly assigned to me to follow up on my inquiry about a 2016 Outback. I react rather badly to high pressure sales tactics (Ive experienced them in the past) and was beyond relieved when it became readily apparent that Peter is completely low-key in his approach. Which is not to say that he lacks enthusiasm in fact it just bubbles over, as he loves Subarus and is extremely knowledgeable. He had me test drive both a Forester and an Outback, just to compare the two both great cars, but I immediately felt at home in the Outback - so we proceeded from there. Peter made the entire transaction stress-free, no small accomplishment since buying a car is by nature (at least for me) stress-inducing. I cant say enough good things about this not your typical car salesman its the secret of his success!

Jen T

17 de jul. de 2016

I found the whole experience of shopping at Cityside and working with Flavio to be stress free and transparent. I would highly recommend them for anyone considering joining the Subaru family.

Nana MA

15 de jul. de 2016

As other people already said, we agreed "stress free shopping" with Fravio.He is very polite. He was not pushing his sales at all, so we were comfortable to discuss our needs and opinions. And he found exact, perfect car for us at the spot! Other process went very smooth as well.We are very happy SUBARU owner now.

Demo123

13 de jul. de 2016

From walking into CitySide Subaru dealership to actually purchasing my car, Pete was very knowledgeable and professional. His friendliness and complete knowledge of the car we wanted was very impressive. We settled on a price very quickly and Pete then explained the features of the car. - he even connected my cell phone to the new car. It was a pleasure dealing with Pete and I will certainly return to Pete when I purchase my next car.

Salliel Dunning

12 de jul. de 2016

Mark Foresta was a breath of fresh air when we walked into Cityside Subaru. We pretty much knew what we wanted, and he showed us all the options. He wasn't afraid to give his opinion, which I really appreciated when we posed various questions. We went on a long test drive, including time on the highway, as that was a concern of my husband's. He described accurately every step of the process, so there were no surprises. We picked up the car a few days later, and we couldn't be more thrilled. Mark even called to ask how I was enjoying the car and to answer any questions I had (which were several, as I've never had so many gidgets/gadgets to sort out). I'd recommend Cityside Subaru to anyone, especially if they can work with Mark.

legacyagain

12 de jul. de 2016

Our recent purchase of a new Subaru was perfect from the day we walked into the showroom until the day we picked up our new Subaru Legacy. Our salesman, Mark Lidano totally understood our needs and assured us he would get us exactly what we wanted and he did so. When we picked up our new Subaru he explained all the features perfectly so we were able to drive home (about 25 miles away) without a worry. This car is our fourth Subaru and although we have several Subaru dealers closer to our home we have always chosen Citywide Subaru because of their perfect understanding of our needs, courteous and reliable follow up service and absolutely no pressure to purchase anything we do not need or want.

Tim

11 de jul. de 2016

I contacted Cityside Subaru as my family prepared to move to Massachusetts from Taiwan. I had used them before for service on an old car and liked the place. The call was answered by Peter Rosenberg, to whom I explained our special situation. We wanted to test drive models at Taiwan dealerships, but purchase the car from them and handle the whole transaction over the internet from half way around the world. Peter was very helpful throughout the process, understood our situation and respected our time and schedules. By the time the day came to pick up the car, everything was ready (car, transaction details, registration, inspection, etc), the car (2016 Outback) is great, and Peter took the time to explain the features and provide some tips and tricks. Since I had only half a day to handle this whole thing, I was nervous that it would work out. Peter made sure all the details were taken care of. It was a pleasure to do business with Cityside and Peter in particular.

Roberta

9 de jul. de 2016

Tom was very knowledgeable and helpful explaining the difference between the models.My husband was unable to come to the showroom the day I decided to buy the car - It was helpful that Tom suggested that we take the car home so my husband go see. This happened late in the day which cause Tom to stay late.

mligo530

8 de jul. de 2016

Came in with a good idea of what I wanted, and Mark was helpful in discussing a few options and getting the process done quickly. Michael was efficient and friendly when discussing the finance details.

mckissick.erin

8 de jul. de 2016

I had an excellent experience purchasing my Subaru Impreza at Subaru Cityside. I did not have to spend an excessive amount of time at the dealership, and I felt that every aspect of the decision-making process was entirely in my control. Things were explained clearly, and when I brought an offer from another dealership, Cityside was happy to match it and allow me to purchase the car from them, which was what I had wanted all along. Dan "Zip" Rzepnicki was a fantastic salesperson, and was immensely helpful throughout the entire process. He made sure not to waste my time and was very respectful when I needed to ask many questions for clarity. Overall a wonderful experience and I would highly recommend Cityside Subaru to anyone looking to buy a car!

mstjohn

8 de jul. de 2016

Mark really listened to what I wanted & needed, and showed me good options. I love the car I bought. We got it done quickly & cleanly with no snags, professional and comfortable the whole way. Buying a car used to be slimy, but now it's fine.

trevans47

6 de jul. de 2016

Everyone at Cityside was really nice and helpful. The salesman I worked with was Dan "Zip" Rzepnicki. His method of giving all the facts and not being too pushy was refreshing and made buying my first new car a very pleasant experience. I would highly recommend Cityside to anyone.

MG

6 de jul. de 2016

We have purchased several cars at Cityside Subaru over the years. We have always had helpful and respectful folks to help us. I think it is the people they have that make the experience rather painless. This experience was no different. They helped make the numbers work and gave us what we asked for. All you can ask! Very pleasant and knowlegable and helped me get to my son's baseball game on time!

YZhang

5 de jul. de 2016

Before I met Flavio in CitySide Subaru, I was very stressful from other dealerships. He was very friendly, super helpful, easy to work with. We made the deal on the same day when I walked in, technically in an hour. The pickup experience was very straightforward too. Even though Flavio was out of town for a vocation, he and his coworkers followed up with me for couples of times. I highly recommend their services.

cgtiala

5 de jul. de 2016

We are the type of people who wait until we really need a car before we buy. Then, we typically go in already knowing what we want. In fact, without hassles or pressure the dealership let us wander the dusty corners of the sales lot to find just the car we wanted. We remembered that six years ago when I purchased my Subaru with the salesman, Peter Rosenberg, that the experience was had been a very good one. Naturally we requested working with him again this time to buy my husband's car and made an appointment. What is great about working with Peter at Cityside is that he makes the experience fun. He is relaxed and has a great sense of humor. He listens well and does not pressure us into buying more than we need. Everything went very smoothly. The paperwork was also very smooth with Mike. I look forward to needing another car in 5 years and hope they are both still there. We will be back.

Ogunquit

3 de jul. de 2016

Flavio made buying a new car stress free. It was great dealing with Flavio. He is pleasant, professional, and knowledgeable. I would highly recommend him to my friends.

Happy Buyers

3 de jul. de 2016

After years of awful car buying experiences, we received a call from Dan Rezpnicki at Cityside, who noted that our lease was about to expire. We already knew what car we wanted. Dan arranged all the details, including a very fair transaction, before we came in. Our in-person experience was nothing short of remarkable. Dan was fun to work with and ensured that all the paperwork, etc,. went smoothly. The finance guy was great, too. (John?) Dan sat in the car with us and covered every function. He set up our GPS home location, paired our phones and set up our favorite radio stations, and reviewed every function button in the car, patiently explaining all. He truly wanted us to be happy and provided his contact info, including his cell phone number, so we could call with any questions or issues. We not only drove off with the exact car we wanted, we had a great time getting it. I can't recommend them enough.

Carolji

3 de jul. de 2016

Pete was great to work with. He was very patient, friendly, and helpful. He made the whole process go smoothly and really explained things clearly. He even picked me up at my house! He was a pleasure to work with.

Elena Vazquez

3 de jul. de 2016

Flavio was very informative and helpful regarding our purchase of a 2016 Crosstrek. He was patient and answered all of our questions that we had about the vehicle and the purchasing process. He was very pleasant to work with. Thanks!

rizee

2 de jul. de 2016

This is the second new vehicle purchased with Pete's assistance. Obviously, he impressed us the first time around. He's friendly, helpful, followed up in a timely manner. Cityside Subaru service has been great. The entire process -- including negotiating price and features -- was pleasant and without pressure. We'll be back the next time we need a car.

ellenraffelmiller

1 de jul. de 2016

Mark is our guru. Kind, generous with his time, honest. Car negotiations can be brutal. Mark has transformed our experience. My husband and I have leased 4-6 Subarus from Mark. An amazing experience....

Erkeith

1 de jul. de 2016

First decent car I've gotten so far. The staff was very friendly and made getting in and out pretty easy, even though there were a few things I had messed up.

cctravels

1 de jul. de 2016

The last time I bought a car (my first Subaru), I used an elaborate Internet request for proposal process with regional Subaru dealers. This time, I wanted to keep it short and sweet. My son needed a car so he was going to get my old Subaru with its new clutch, while I was torn between buying a Forester or a Crosstrek. At CitySide, Peter was free so he arranged for a test drive. He let me take several cars out without coming along. That way I could get a feel for the cars instead of hearing a rundown of auto features. Deciding on the Crosstrek, I looked at dealers online who had the Crosstrek with the color and options I wanted. When I emailed Peter back, his offer was attractive and hassle-free. Peter is a great communicator who meshes customer preferences with dealer possibilities, without belaboring negotiating points. Once I'd bought my car, his explanation of the car's less obvious features was truly superb and efficient. Thank you Peter and CitySide!

Kevin M.

1 de jul. de 2016

I've now leased two vehicles from Flavio and he's been a class act both times. it was a pleasure to work with him.

DRGA

1 de jul. de 2016

My wife and I have purchased two new Subarus from this dealer, 10 years apart. The most case was in April 2016, when we bought a 2016 Subaru Forester 2.5i Premium. We began considering anew car purchase 2 years earlier, when we initially made contact with our sales rep. We were unsure whether to buy a new or used Subaru. The rep explained the plusses and minuses of each approach. We mulled the issue back and forth, and I'd see the new Subarus during my infrequent service visits with the 1996 vehicle. The rep called us perhaps once during this process--just right, in our view. Finally, when we ready to make a decision, we met with him, test-drove two models (Forester and CrossTrek), and confirmed that we wanted to purchase a Forester. The sales rep explained a currently available special sales price, and, after discussion, agreed to include one or two minor accessories.. There was no haggling, no "I've got to the talk with my manager" disappearances. The deal was fair and straightforward. Ditto with the trade-in. The car was delivered on time and with excellent instruction in the features of the Forester that were new to us (primarily bluetooth connection). The entire purchases was an experience we truly appreciated..

Jennifer R

30 de jun. de 2016

It was a pleasure buying a car from Peter Rosenberg. He helped me get a good deal and answered all of my questions. I would recommend Peter highly and with no reservations.

ElizabethC

30 de jun. de 2016

My husband and I purchased our first Subaru from Tom DAlessandro, and the process was fast, professional and straight-forward. He was extremely helpful in explaining all our options in terms of customizing the vehicle precisely the way we wanted and made sure we got the best car for our family while staying within our budget. I would recommend Tom, as well as Cityside Subaru overall, to anyone looking for a fair and satisfying car purchasing experience.

jcason

30 de jun. de 2016

It was a pleasure to buy a car from Pete. He was extremely knowledgeable, helped me get the best deal I could, and was very patient and did not pressure me. I would 100% recommend my friends to work with Pete in the future. He let me spend quality time during my test drive, letting really get to know the car and how it drove. He also was able to describe to me in detail the safety features which for me was one of my top priorities in purchasing a Subaru.

carefulcarbuyer

30 de jun. de 2016

Tom DAlessandro patiently worked with me over a period of 2 years while I evaluated whether to get a Forrester, Outback or a number of other small SUV's. Tom allowed me take as many test drives as I needed. He answered all of my questions, gave good advice, and never pressured me.

artist

30 de jun. de 2016

We enjoyed working with Flavio. He explained the features we wanted in our Outback and was very professional. This is our second vehicle purchase from Cityside. Our experiences are all positive.ajk

link444444

30 de jun. de 2016

I purchased a 2017 WRX from Junior about two weeks ago. The entire experience could not have been better. We agreed upon a price range before I went to the dealership and I ended up paying exactly what I wanted to pay. There were no games...just a quick and easy transaction. From start to finish, it only took about 40 minutes to agree on the final price, test drive the car and sign the purchase agreement.The car was ready when promised and the dealership did a great job with the vehicle prep. I would happily recommend Cityside to anyone I know.

dld22

30 de jun. de 2016

Mark was professional, and tried to find the vehicle we requeste. He demonstrated all the feature the outback offered and assisted us in setting up starlink. We would recommend Mark to our friends looking for a new and used vehicle.

jdorer

29 de jun. de 2016

The whole car buying experience was very smooth and professional. I made an appointment online and worked with Mark. He was very helpful throughout the whole process and provided a low-pressure buying experience, I was very happy to have chosen Cityside Subaru for a new car and recommend it to anyone looking for a new car.

Leo

29 de jun. de 2016

From start to finish, this dealership was pleasant, responsive, patient and honest. Mark was very helpful. I bought used (good car!) but initially had issues with it. In a matter of minutes those issues were resolved. Mark picked up quickly that I was "not very experienced" about all this. The patience of Job, answering what, to him, must have been the most ridiculous questions! John in finance has probably not spent more time with any other customer! Again, patient, no pressure, responsive. This is the way car buying was probably meant to be!

Ej Lee

29 de jun. de 2016

From setting a test drive appointment via online to driving off the lot, the entire process working with Junior, and other team members were pleasant. There wasn't the typical long waits and dragging out the process. We felt Junior and team were genuine and had a standard of integrity. Our buying process got a bit complicated but Junior and team were thorough and patient in dealing with all the logistics and working with us and our needs. Overall, great experience working with Junior and Cityside Subaru. We'd recommend them to anyone car shopping.

jennt

29 de jun. de 2016

Even though I am over 50, this was my first experience buying a new car on my own. I test drove a few other cars which were nice but just didn't have a great fit for me. My friend had purchased a Subaru Outback and loved it. I was also impressed with the great reviews from Consumer Reports. I walked into Cityside and met Peter Rosenberg. He took the time to ask me what I was looking for in my new car and asked if I would drive the Forester first. As soon as we got in the car I loved the visibility which was one of my top concerns. During the test drive Peter reviewed all the features of the Forester that made it such a great car. We returned to the dealership to test drive the Outback. As soon as we got in I felt the difference- the Forester's cabin was boxier and to me roomier. I knew the Forester was the car for me but I want to do a little price checking since I was a Costco member and they have a car buying program. Peter happily wrote down the model of the car that included the options I wanted and said Cityside would match any written price. A week later I was back to test drive the car. Peter gave me the keys and told me to be back in an hour. I came home and made sure my two dogs could fit in the back comfortably and I could fit my hockey bag and stick. I even took my 18 year old for a test drive. I have now had my car for about a month and I am loving it! I have already recommended Peter to a number of friends who are interested in getting a new car. He makes the whole car buying process a breeze!

dave_g

29 de jun. de 2016

My second car died while out of town. Text to Peter, set up a time for Saturday morning, came in and he had both the car we requested waiting for a test drive, and one we weren't looking at. We ended up going with the one he had instinctively knew we would want.We've now bought two cars from Peter, and I expect we'll be back for the next one. Buying a car is stressful...nothing Peter could do would change the nature of large purchases. But he made it as easy as possible, and was a really good advisor.Negotiating price was easy--Peter's first offer was quite fair, and right in the sweet spot of where our research said what we should pay.I rarely post reviews. Peter is the exception.

Iva

29 de jun. de 2016

Really nice experience working with him and he helped me a lot with making a decision to which car I should purchase.

MMNee

28 de jun. de 2016

This is the second Subaru that I have purchased at Cityside. They make the process of purchasing a car easy!! I am very happy with my newest Subaru.

Happy Customer

28 de jun. de 2016

We are on our second Subaru lease with Cityside, and both times Flavio and the team made the decision and the process completely painless. They provided us with accurate information, they were very accommodating with our special requests, and got us in and out with the paperwork very quickly. Flavio made sure everything flowed smoothly and followed up with us to make sure we were still happy. We are!

iammag

28 de jun. de 2016

I have had a Subaru in my life since at least 1991: Outback, Legacy, Forester x 2, Impreza. It's hard to look at other makes (and I tried) after studying Consumer Reports and after owning a Subaru. Somewhere during those years I discovered Cityside. It is my go-to place for two reasons: Peter Rosenberg and their service department. Both I trust. From Peter I have purchased new as well as used Subarus. My latest purchase was a few weeks ago. Peter asks questions and listens carefully to what I need in a car, he negotiates fairly (I do my homework before that step), and he makes the buying experience enjoyable. Likewise, the service department fixes only what needs fixing and takes the time to educate me a bit on the inner workings of a great car, whatever the model. Cityside has it all.

Val Sapozhnikova

27 de jun. de 2016

I bought a new Crosstrek 3 months ago and I love it. I was in a weird spot coming into the dealership because I haven't bought a new car in 10 years and the only reason I needed a new one is because I got into a bad car accident the day before. This is where Peter came in and saved the day. I knew I wanted a Subaru from the start, just didn't know which kind. With Peter's extensive knowledge, along with his extreme patience and understanding, I was able to pick the car perfect for my lifestyle. It was so easy to work with him because I was able to talk to him as a friend, rather than a sales-person. Peter listened to exactly what I needed in a car and asked the right questions so I can come to my own conclusion of what I actually wanted. I was able to test drive several cars, several times just to make sure I found my fit. You know how after a really bad accident people are scared to drive again? Peter did the exact opposite for me - he helped me find such a good fit for a car, that I was never nervous driving it. I think that is what I'm most grateful for. I love, LOVE my car and I'm super appreciative for Peter's help in the buying process.

ThirdOne

27 de jun. de 2016

I came in to buy my third Subaru and was greeted by a pleasant, knowledgeable person. I have over 5 thousand miles in the last 3.5 months and everything works well. I am complimented on the looks of my pearl red Crosstrek all the time, another plus.

Subarume

25 de jun. de 2016

Two years ago we bought a Subaru Outback at Cityside from Alex Stepanov. When we needed another new car this spring, we returned to Alex because we felt he was open, honest and had our interests in mind first and foremost. The buying experience was conversational and not the negotiating battle that car buying once was and still is at some other dealers. We love our cars and received excellent service from everyone we interacted with at Cityside.

ilene12

24 de jun. de 2016

My husband and I had a very positive sales experience buying our first Subaru with Glen ! He was very personable, honest, helpful, and knowledgeable. I got the car and deal I wanted and will certainly recommend Glen to others !

Rodster

23 de jun. de 2016

I have been buying cars for 50 years. I do my homework, then get ready for the negotiation battle. I was switching from Toyota and wanted the Outback. As usual, I did my homework, then called Cityside and talked to Tom DAlessandro. There was no battle - I told him what I wanted and he checked inventory and I picked a car. We did a quick negotiation and closed the deal - over the phone! I wish all my previous car buying experiences were this easy. When I picked up the car, Mike Buono handled the paperwork. No gimmicks. I highly recommend Cityside Subaru.

Ezra802

16 de jun. de 2016

Cityside made buying my first car such a great experience. I had a very short time to find and buy a car (I won't go into all the details) and needed to do everything via phone and email. Rob helped me find the exact Outback I wanted, in the color I wanted. And unlike other dealerships in the area, he let me put down a downpayment on it with a credit card over the phone (shocking that others wouldn't do it, and wanted me to travel 35+ min each way to come down just to run a card). When the time came to pick it up, they were really flexible and helped me get it a day earlier than planned. And their exceptional service didn't end there. The day of the pick up they walked me through everything - all the paperwork, all the additional services (starlink, etc) and all the features of the vehicle. I cannot recommend Cityside enough and will be a long time customer of theirs.

Benjamin J Jamieson

15 de jun. de 2016

Pete was incredibly easy to work with. I didn't feel pressure or pushed at all. He worked very hard to get me the best deal he could - I actually felt like he was my advocate when we were negotiating. This dealership is also the only one I went to when I was car shopping that let me go on a test drive without a salesman in the car with me - a huge benefit, and I took out a bunch of cars there!

Jonathan Entis

14 de jun. de 2016

Junior was fantastic to work with. He made the process of trading in my existing car and leasing a new Outback a real pleasure. Everything was prompt, professional, and easy. An excellent experience that I would highly recommend to anyone looking for a new car.

kaitlynb

14 de jun. de 2016

Cityside Subaru was great and Junior was a pleasure to work with. Everything was easy, and I would definitely recommend Cityside Subaru to a friend.

musiclover

11 de jun. de 2016

I never was pressured into buying a car and felt free to simply come back at my leisure once I had decided that this was the right car for me.

Elizabeth Collins

10 de jun. de 2016

This is the first time I've ever bought a car, and Dan made it easy. I knew I wanted a Subaru, and he helped me find the right one for my needs. He let me and my boyfriend test drive 3 different cars and was more than happy to spend as long as we needed with him answering all our questions. He didn't pressure us to purchase, but shared everything he knew about what was available and what was possible as far as pricing. After speaking with other dealerships, I knew I'd rather purchase from Dan and he made that possible as well finding the perfect car for us.Once we were able to pick up the car, we then worked with John to figure out additional warranties. I'm not sure I'll need to additional options I purchased, but made sense to play it safe since this is the first time I've bought a car. He also required me to leave a check for $1,000 since I didn't have the title for the car I was trading in at the moment. That seemed excessive since it'd cost $50 to replace if I hadn't found it (which I did and bought in as soon as I could). For these reasons, I didn't feel like John was working in my best interests and took advantage of my inexperience. Although he was very polite.

NewSubaruOwner

9 de jun. de 2016

This dealership and Danny Zip Rzepnicki in particular were fantastic resources during the car-buying process. We had many questions and points of comparison and Danny Zip took the time to explain the options and think through the comparisons. Of course, Subaru won our business in the end. We were looking for a safe, roomy, reliable, utilitarian vehicle and only wanted to deal with forthright and patient dealers. Subaru and the Crosstreck met and exceeded our expectations. Our new car is extraordinarily safe. It almost drives itself on the highway with the eye sight technology and adaptive cruise control. It gives a second read on these possible locations for surrounding cars- in front, in blind spots, and behind. Thank you for helping to keep our family safe and sound on the road!

KandS

8 de jun. de 2016

We had purchased a Subaru at another dealership a little while back. When it came time for our second Outback, we came to Cityside and had a terrific experience that way surpassed our expectations. Our sales consultant, Tom DAlessandro was very knowlegable, super helpful, really friendly, and available to answer questions before and after our purchase, The purchase process was easy. We had terrific experiences with Rob Krasow and Michael Nelson, both really nice guys who handled the financial aspects in a way that felt fair, respectful and relationship-preserving. We feel at home with our new friends at Cityside and feel confident that they will continue to give us great service for years to come.

bm02118_16

8 de jun. de 2016

I had a complex situation where I needed a new vehicle in 14 days for starting my new job. Only Subaru vehicle that matched my needs in all of New England was sold 3 days before I signed. Next one was 3 weeks away and in transit from Japan - CitySide management reached out to all avenues and was able to pinpoint the exact model, color, package. Car showed up before anticipated and was able to start the job on time as a result. Service and finance teams were helpful and support their sales division fully. I have had a wonderful experience thus far and recommend CitySide/Colonial Automotive Group after switching from a Village Group customer for 10+ years and 6 different cars across my immediate family. Thanks, Tom and the team. Here's to a long-lasting relationship for years ahead given your dedication, assistance, support, and guidance.

vermonter

1 de jun. de 2016

Mark was very helpful as I made the switch from an Outback to a smaller Subaru. New features and differences among models were clearly explained.

sinker09

29 de may. de 2016

I bought a new 2016 Subaru Outback from Tom, and the process was great. He made it very easy since I knew exactly what I wanted, and I was surprised at how quickly and efficiently I got my new car. I'm definitely going back there for my next one and recommending it to my friends and family.

Samuel Ringel

28 de may. de 2016

I had a very positive experience with CitySide Subaru. Dan "Zip" was incredibly approachable and explained everything clearly and had my best interest in mind throughout the sale.

Subi2016out

27 de may. de 2016

We recently bought a 2016 Outback from Cityside Subaru and we were very pleased with the whole process. Although it was our first time buying from a dealership, and we worried about how long would take it beside other things, Mark Lidano and Tom D'Alessandro were extremely helpful and resourceful. We got the car in no time and we got what we want.

car123

22 de may. de 2016

Glen at Cityside Subaru provided an efficient, easy and professional car buying experience! He made the whole experience easy from beginning to end. Save time and go to Glen!

Brendan

21 de may. de 2016

Peter is the best person to help you along your car buying journey. His insight and experience through the process is a breath of fresh air in what typically is confusing. He was prompt and beyond kind in every interaction and he genuinely is dedicated to helping you get the best deal. I highly recommend anyone to Peter to buy a Subaru from him. In addition to the excellent support in buying a car Peter is a fascinating individual. Through the process you will have tremendous conversation and to here stories from his life background alone is enough to make me want to come into the dealership. Having a conversation with Peter is like sitting down with a good friend for coffee. Again, I highly recommend buying a car from Peter!!

JZ

17 de may. de 2016

Junior Williams helped us with buying our 2nd Subaru. Junior was wonderful to work with - very knowledgable and friendly which made this experience stress free.

Gemrose

17 de may. de 2016

I had never bought a car before and Peter Rosenberg took me through the process with ease and competence. Everyone warned me about the car sales process but when I met Peter I knew I could trust him 100% He took care of every detail with kindness and patience. I drove out of the dealership that day in my first brand new car. The entire staff jumped through hoops and worked beautifully together to get me on the road. I will recommend Peter to anyone looking for a great car buying experience!

jazz

10 de may. de 2016

Pete was a great salesperson, low key but very knowledgeable. The whole process of buying a new car was stress-free. Pete went the extra mile to help us get our second car back to the dealership. I went to this dealership because I have used the service department for my other Subarus, but would go back because of sales satisfaction

Jkeith1226

9 de may. de 2016

This is my third Subaru that I have had the pleasure buying from Mark.My first new Subaru I was nervous and excited at the same time. And Mark made me feel at ease from beginning to end.Friendly, knowledge, low key a great salesperson not forcing you into anything you do not want.I will refer my friends no wait I did and still do along with my son who purchase a car from Mark Lidano..

Webster451

8 de may. de 2016

I am an unabashed Subaru devotee. When my 2002 Subaru Outback wagons transmission began to complain of old age (after 14.5 years of rock-solid reliability amid lots of short trips, I can hardly blame it), I knew it was time to replace it with the current model. When I called CitySide, the ball on the roulette wheel landed on Peter Rosenberg, and Im really glad it did, because Peters self-styled tagline is accurate - he is not your typical car salesman. Hes quirky, interesting, expressive, engaging, has a great sense of humor, and in the game that is negotiating a new car sale, he is fair-minded, transparent, forthright, and accommodating. I really like that he has a wealth of life experience and came to sales from a completely different career I think it gives him a perspective and wisdom that serves him extremely well. As a photographer who has done a great deal of portrait work, he used and developed his natural skills in reading people and getting in sync with them in a genuine way that greatly facilitates the deal process in his second act. Buying my new car from Peter was a pleasure and a singular experience. I look forward to buying another one from him in 15 years! ; )

FirstTimeBuyer2016

8 de may. de 2016

I recently picked up my pre-owned Subaru from CitySide, and I'm very pleased with how everything went. As a first-time car buyer, I feared the worst. Car dealerships do get a bad rap, after all. But my experience at CitySide was really excellent. I worked primarily with Mark Lidano. Throughout the process, he was easygoing, knowledgeable, and flexible. I never felt pressured in the least. Mark was prompt in resolving the couple of issues I identified during test drives. To do so, he worked closely with the service department and always kept me informed. He didn't mind when my "attention to detail" -- Mark's polite term for what he might justly have called my fastidiousness -- required additional visits to the service department before I was satisfied. In the end, everything was handled perfectly, and I went home happy in my new wheels. I thank the team at CitySide, and especially Mark, for making this car-buying experience a smooth one. Highly recommended!

RoadWoman

6 de may. de 2016

I found "the Subaru that nobody ever gives up" at Cityside last weekend - and Glen Dalton led me to it. His friendly, knowledgeable, and low-keyed manner made the process of buying this car easy and comfortable. I haven't bought a car in 16 years (yes, it was a Subaru), so the whole experience was new to me. Glen answered all my questions and gave me the time I needed to make my decision. I've been going to Cityside for service for about 6 years and everyone has been terrific. I highly recommend working with Glen if you're looking for the Subaru that's right for you.

Subaru123

6 de may. de 2016

I went to Cityside Subaru in December looking to buy a Forester. I talked to Junior while I was there. I didn't make it back until April but requested to talk to Junior because of the great experience I had when I went in December. Junior was very helpful and friendly throughout the whole process. I would definitely go back to Cityside Subaru based on the great experience I had.

Forester Man

5 de may. de 2016

This was the best experience I have every had while purchasing an automobile. I was satisfied with the vehicle and the price and Glen was great friendly, knowledgeable and helpful. We came to a quick agreement on the price and I could not have been happier.

JimmC

5 de may. de 2016

The title says it all. I bought two cars from Cityside Subaru with the help of Glen and others in the last 4 months. We never felt pressured, and everyone was friendly and professional. Glen is great to work with, and that doesn't end when the new keys are handed over. I will go back in the future, and will recommend this dealership to friends and family.

Bob2

5 de may. de 2016

We just traded in our old subaru. Glen was no non sense car dealer. Professional and friendly. I'll buy a car anytime again from him. Top notch guy.Norbert

Paperarts

30 de abr. de 2016

When I came into CitySide I was distraught. My car (Honda CRV) had been stolen and totaled and I was in the throws of buying a new condo. A new car was not on my radar. Mark made everything painless and easy. He listened, evaluated my situation and gave me wise advice. The good news is that I listened and took it! I now have a new Forester Limited and couldn't be happier. The car perfect. Cityside was perfect and most of all working with Mark was perfect.

dfrain

29 de abr. de 2016

This is my second leased vehicle with Subaru and Glen made this experience much easier and smoother than the last. I came into the dealership not knowing exactly what I wanted but left a very satisfied customer. If a friend or relative was looking for a Subaru, I'd recommend them to Glen.

dnalyfe

28 de abr. de 2016

I was referred to CitySide Subaru, and Glen, by colleagues of mine who loved working with him. From start to finish, working with Glen was fantastic. He heard me out when I said I knew what I wanted, and showed me my options in an informative, but not pushy, way. I love my new car, and hopefully won't be buying another any time soon but will definitely return to him and this dealership when the time comes. I'll definitely recommend him to anyone I know buying a car in the area!! An overall great experience.

Matthew Delaney

28 de abr. de 2016

Glen made getting my first Subaru easy. He was a good guy and straight forward. It was a pleasure going business with him and I would definitely recommend. Thanks.

Parkerlarryr

27 de abr. de 2016

My Salesman was Mark Foresta, he was incredibly easy to deal with and very knowledgable. The process was quick and easy and I honestly couldn't have been happier. Thank you a lot everyone from CitySide Subaru in Belmont.

val123

26 de abr. de 2016

Special ordered an Outback. Ordering process was very easy, car was delivered early. Purchasing and pickup was a breeze, too.Highly recommend Cityside Subaru and my salesman, Tom.

leap88dooda

26 de abr. de 2016

My wife and I went to Cityside to purchase a second car (we had previously bought a Forester in 2014) and we had an excellent, hassle-free experience. I highly recommend Dan!

Gin & Dave

25 de abr. de 2016

We recently bought a new 2016 Forester from Junior. He was very knowledgable, flexible and relaxed. While we were researching cars, he kept in touch with us throughout the process, but without being pushy or over eager. When it came time to choose the exact car from inventory and discuss the price, he was very fair and easy to work with. Overall we were really impressed with his friendly professionalism and have already recommended him to several friends.

cpt

25 de abr. de 2016

We purchased an Impreza in May of 2015 from Dan. It went really well. We decided we wanted another car, went in to see Dan in March. We drove 2 models, and picked the Crosstrek. We we able to painlessly agree on the price. We went on vacation and left it to Cityside to find the car and do the work. When we got back the exact car we wanted was ready. There was a small misunderstanding about price. Dan got it resolved quickly and with no hysterics. I really appreciate dealing with mature respectful adults when buying a car. The experience is good enough to bring us there twice. For this purchase experience I would gladly drive past several other dealers!

Alphonse

25 de abr. de 2016

Over the past 20 years I have owned or leased three Subarus. When nearing the end of our last lease in February, I was frustrated with a Boston area Subaru dealer who was not returning calls when I inquired about buy-out/new lease options. I then called Cityside. They listened to my questions and took the time to give me the information I needed to make a decision. The entire lease negotiation process, was a great experience. The sales staff, initially Darren and then Glen, were professional, courteous and knowledgeable about options available. We ended up leasing a customized model directly from the factory and we're regularly updated on delivery date and other details. When the time came to pick-up our new Outback, Michael, the Finance Manager guided us through the transaction efficiently and competently. Our sales rep, Glen was terrific with walking us through all the car's features and maintenance options. We never felt rushed and the entire transaction took less than one hour! Cityside did everything they said they would do. If what we experienced over the past two months is any indication on we can consistently expect, then Cityside will have another loyal customer.Alphonse LitzBoston

lff

24 de abr. de 2016

I had a screw in one of my tires. I am a very loyal customer of Cityside Subaru, so I brought it in to have them check the tire. Nick in the Service Dept. was great!! He said it just needed a plug, they were able to do it while I waited and charged a very reasonable price. I am always treated great at Cityside!! I have dealt with Nick before and he always is very helpful. I highly recommend Cityside for their service, as well as for new car purchases!!!!!!!

abcf

22 de abr. de 2016

We stopped on to the lot last Saturday to check the window sticker of a Forester, not planning to stay for more than a few minutes, but when Pete and greeted us and began showing us around the car, his easy-going disposition and impressive knowledge converted us from (very) casual shoppers to committed buyers. I never once felt pressured, more like things were just falling into place. The dealership was willing to work with us so that we got the car that we needed for the price that we needed and respected our budget concerns and priorities throughout the process. Additionally, once we purchased the car, Pete stayed with me for over 2 hours, showing me all the in's and out's of the car and getting all of the systems programmed and working so that when I drove away, I didn't have to do anything else-- not even fill the tank with gas or set the radio stations. These guys really care about their customers, not just as customers, but as people, and it is apparent that they do everything they can to make the entire process-- not just the sale, but the actual ownership as well-- as congenial and stress-free as possible. In short, they are in it with you for the long-haul, and in a world of short-term turn-around and disposable everything, the difference is everything.

rcarle67

22 de abr. de 2016

The lease on our auto was ending in a couple of months and we had started to think about our next move. We had decided that whatever we did it had to be an all wheel drive, which narrowed our choices a little. After a lot of online research, we narrowed our options for test driving to the CR-V, a Jeep, and the Subaru. Pete Hartelius, the sales rep who worked with us, was terrific in asking us what our needs were and ultimately helping us to select a Forester as the best choice for us. We would say we now have a car with more technology than we knew existed, especially in the safety area, but we are very glad we opted to go for it. I agree with many published reviews of the car that it offers outstanding value. You get a lot for your money. Pete even helped us "pair" our cell phone before we left, as well as showing us how all the new gadgets worked.

imprezaFTW

22 de abr. de 2016

Working with Glen on rolling into a new lease was easy. He knew what I wanted, worked with me to get a good price, and was accommodating on pickup time. When the time came to turn in my old vehicle and pick up the new one, Glen took no more than 5 minutes of my time and then got everything squared away while I had a cup of coffee on a couch. Simple.

Lizz16

20 de abr. de 2016

Dan and Citywide were great partners in my first Subaru purchase. The Subaru brand's strength and dependability is matched by their team as they were able to support me from start to finish in my decision and purchase. Dan is incredibly kind and helped make my first car buying experience much more pleasant than I ever could have imagined. I also feel very reassured knowing that Dan and Citywide will be there whenever I need assistance with my 2016 Subaru Impreza in the future.

Ic0305

20 de abr. de 2016

I never had experience in Subaru but I felt confident and safe driving with this new purchase Subaru Impreza sport edition. Dan was very helpful and informative. He walk me through with all the instruction of the car and the special function installed in the vehicle. He was patient and kind which gave us a really good impression for the Subaru brand.

Anne

19 de abr. de 2016

I can't say enough good things about Tom. Even though I did not end up buying a Subaru, I really wanted to give him the sale. He was by far the best, most accommodating most knowledgeable of any of the dealers I met and I must've been to 10 different dealerships looking at all kinds of cars.

NLOWN2

18 de abr. de 2016

I brought my Forester in as three trouble lights went on and the car is less than a year old.I brought the car in and was told they would probably need to replace a switch. When I spoke to service the service person said that the codes were reset and it was good to go. I explained I was going away with the car and was reassured it was fixed. I picked the car up and the next day the lights went on in the middle of a highway. Brought the car in when I returned and was told they had needed to replace the switch bug had none in stock. No one told me that.

alexs

18 de abr. de 2016

Glen was easy to work with, he helped me get exactly the car I wanted, I ended up with a great deal and love my new Subaru!

Chris Grillo

14 de abr. de 2016

Cityside Subaru was highly recommended, yet still managed to exceed expectations. Pete Hartilius was honest and knowledgeable, and helped me find the vehicle I needed at a fair price. Not once did I feel pressured, and he took the time to consider my family's needs in helping us find the right vehicle. I never imagined enjoying the car-buying experience, but Pete is very good at what he does and a pleasure to work with. I strongly recommend Pete and Cityside Subaru.

Subaru Loyalist

14 de abr. de 2016

Junior worked with us over a period of months to sort out which model and year of Subaru we wanted as we said good-bye to our 2002 Outback. He struck the right balance of encouraging without rushing us. In the end we were extremely pleased with the price we paid for our 2016 Crosstrek. We would not have chosen this model without Junior's patient information and assistance. He was very good at walking us through the complicated electronics, offering to give us additional help in the future if we needed it. We could not have asked for a better experience with a Subaru salesperson.Kudos also to Michael for making the financial paperwork a breeze.

JeffM

13 de abr. de 2016

I visited Cityside Subaru for a repurchase program for my used Subaru. The offer I received was highest of the dealerships I visited and without the double talk I got elsewhere. My next Subaru will definitely be from the honest salespeople at Cityside.

PHCLUB0

13 de abr. de 2016

As always Cityside continues to do a great job in the service dept. The desk personnel treat each customer with prompt service and explain all work performed. I recently moved several many miles from their location and cannot find any dealer in my neighborhood that I would switch. It is worth the extra effort on my part to travel to the best in class.

JMKELLER02

12 de abr. de 2016

Cityside service dept. always comes through with excellent personal service and quality work. It is easy to schedule appointments and they do a great job keeping customers updated on how the work isgoing while waiting at the dealership.

sleepwellservices

12 de abr. de 2016

I have been having my car taken care of at the dealership for years. Always, and this time has been no exception, the work was done well and efficiently; those who took care of me were attentive and helpful; and it was a good experience once again.I LOVE the living-room like waiting room! Made the three or so hours I was there pass so quickly and comfortably.

larryzimm55

11 de abr. de 2016

Great Experience.Mark Foresta is truly a seasoned professional.No pressure or hassle.Just honest sales information and service.I highly recommend Mark and the entire Cityside team for a great car buying experience

nearorbiter

11 de abr. de 2016

We arrived at CitySide late on a Friday afternoon in a tow truck with our 11 year old Forester (and our first baby due any day no less). We had been shopping around for a new car for a while and the old Forester forced our hand that day. Pete brought us right in and went above and beyond - he literally sprinted around the dealership to get everything done in time for us to drive away that night in our new car. Regardless of the tight spot we were in, we left CitySide having had a wonderful buying experience. On top of that, the service on our old Subaru was incredibly reasonable, fast, and everyone at the service desk was friendly and very knowledgeable. We will definitely take our Subarus back to CitySide for any maintenance. All in all, a great find. We feel very confident in recommending CitySide to anyone.

Carcarcar

11 de abr. de 2016

I recently bought my first new car and had an excellent experience working with Junior. He was easy to work with and I got a great deal on my car. Everything went smoothly and took very little time before I was driving away in my new car! Would definitely recommend a Subaru and Junior to anyone looking for a new car.

out1

9 de abr. de 2016

Just bought my first Subaru with Glen. It was fast, not stressful, the negotiation was painless and price was fair. I would certainly buy another Subaru with his help. Mike Nelson, the business manager, was also great to work with.

lgayne

8 de abr. de 2016

I highly recommended Cityside Subaru for regular or unexpected service on your Subaru vehicle. The staff is friendly and knowledgeable and my service was completed on-time. I dropped my car off when the service department opened (7am) and was contacted by service techs throughout the day if an issue came up with my Forester. In short, they checked with me before performing costly or complicated repairs. I have taken my Forested to Cityside many times in the past and will do so again in the future.

MJ

8 de abr. de 2016

I want to thank Tom for his outstanding help and professionalism during my car buying experience. I arrived not knowing what type of Subaru I wanted and Tom was very patient while explaining to me all the differences between the models and i took each one for a test drive to see what I thought. I was not planing on buying a car that day and I felt no pressure from Tom or anyone to "close" a deal during that visit. After much though I returned and bought a new Subaru Forester. I thought the price was very fair and never felt any pressure to "upgrade" or purchase any services that I did not want or need. I would recommend Tom to anyone who is looking for a Subaru. Thank you.

No More Subaru

8 de abr. de 2016

My nearly-three-year-old leased Subaru Forester had a catastrophic brake failure that thankfully resulted in no injuries. I was shocked, as I've been driving Subarus for the last 16 years and have never had a service issue so huge and, quite frankly, scary. I had AAA tow my car to Cityside Subaru as it was the closest dealership to where my undriveable car was. I called the service center to give them a heads up and was assured that it would be a priority the next day. The brake failure happened on a Tuesday. At the end of the business day Wednesday, I still had heard nothing, so I called back. I was told that it hadn't even been looked at yet. They kept getting my name wrong. Thursday...same thing. Finally I speak to a representative (I had to call them, they never called me) who told me that it was going to cost me over $1,000 to fix, even though my car was under warranty. I had literally been planning to trade my car in for a new Subaru that weekend, so I told them to do the minimum work (still nearly $900). I was never called to say the work was completed, but finally reached someone on Saturday who let me know I could pick it up. When we get the bill, we see that the major part we are not being charged for is due to a RECALL. A little research shows this part malfunctioning caused the rest of the brake failure, yet that was not covered. I am obsessive about safety and my car, and keep all paperwork associated with it, including printing out all emails. I went through every single file and found no notification of a recall. So, no notification, then charged for the parts and services when I could have been killed by this brake malfunction. I was forced to pay the fee to drive the car off the lot, but I called Joe Cisek to contest these charges. I kept calling and got told he would call me back, and no one ever did. Finally, on my 7th (not exaggerating) attempt, I reached him, and he was out of the office and said he'd call me back. I explained the issue to him and he said he'd look into it. I get a call back (finally!) later that day that they would refund me the charges as a "goodwill gesture." While I ultimately got what I wanted, that's no goodwill gesture -- that's covering your own xxx for a HUGE mistake that could have had deadly consequences.Because I have always been in Subarus, I still planned to go to them first now that it was time for a new car (like clockwork, every 3 years, I'm in a new Subaru). Before we headed in I called asking to speak to a salesperson because I had a question about a deal I'd seen online. I told them what I currently pay and what I was looking for. The salesperson ACTUALLY laughed at me. He said that for my price range I could MAYBE get into a manual Legacy. I explained that I'd never had another Subaru dealer tell me that, and that, in fact, his dealership had worked with me before to come in at the price range I was looking at (up from my previous payments to account for inflation). He told me sorry, there was no way he'd ever be able to do that and I should look elsewhere.I took him at his word. The whole experience left me completely disgusted. I've put in a complaint to Subaru corporate, and I've switched my brand loyalty altogether after a wonderfully positive experience at Mazda, where I got all the features I wanted, better ratings in many areas, and a price that was at the same level as my 2013 Subaru. I would not recommend this dealership.

PHAROAHARL

7 de abr. de 2016

I was greatly appreciative of the time the service department took to find out what was making the noise coming from the front brakes . There was corrosion on the front brake assembly Joe had thought it maybe the problem. thank you

Ann

6 de abr. de 2016

I believe I get good service at Cityside Subaru but they are very slow. I took my car in for an oil change and to rotate the tires and it took two hours! Perhaps this happens because they look for other things wrong with the car so they can offer to fix it ($$$). I would rather they just did the work I asked for in a more timely manner. They do provide a very comfortable waiting area including a quiet area in which to work.

KCatz

6 de abr. de 2016

This is our family's third Subaru purchase. We continue to return to Cityside Subaru for sales and service because the staff go above and beyond for their customers. We always feel that we are treated fairly and courteously by everyone, which is a rare description of most dealerships.

Steve from Belmont

5 de abr. de 2016

License plate holder fell off front of car (3 months old). Called Sales Rep, who told me to come in lat in afternoon. He alerted Service. They were ready for me and did the quick fix while I waited.Only advice, because it was my first time using service, was that the signage at the bottom of the ramp is misleading. The sign says, "Express Service" with an arrow that points to the left down the driveway behind the building. The service entrance was actually on the left of the ramp going down, before you got to the left turn. I had to wander around for awhile before I figured out where to go.

Mafalda

5 de abr. de 2016

My car needed the 12 month service and I was told to go to newly opened Express service. Aside from the fact that the designated parking spots were not yet marked, for which I had to park a little bit farther away, service was great. It was super fast. The person at the front desk was very, very polite and explained everything very clearly. The only detail was that the technician did not reset the two warnings the car was showing in the dashboard, so I had to wait a little until the person at the front desk (Alan Thomas) performed the 4-step process to reset them both.

Susan

4 de abr. de 2016

Everyone was helpful and provided me with accurate information. My car repair was completed well before my "deadline" for getting it back and I felt that the charges were reasonable and explained honestly. The 45,000 mile check-up, recall inspection, and diagnosis for why my car wouldn't start were all completed and the problem with the car was fixed easily--without unnecessary work or replacement of parts. The waiting room was pleasant and the coffee an added plus!

PAULPUTNICKI

4 de abr. de 2016

Good experience except oil change waiting room not done well ,needs renovation. Web site for review restrictive. 15 word minimum would suffice. Focus on customer needs improvement.

NDINGMAN

4 de abr. de 2016

I was a bit disappointed as I had heard the salesman rave about the service department. I came in for the 6,000 mile check-up and told the receptionist that a tire had a leak and that there was a screw or nail in it. When the car was finished I asked if they had plugged it and he said no, but that the service person HAD seen it. So they took it back in and plugged it. I don't understand why they didn't do it in the first place. It didn't inspire too much confidence. I had also thought that the car would be washed and cleaned on the interior, which it was not.On the other hand, everyone was very polite, and the appointment was quick.

robindliberty

4 de abr. de 2016

My only complaint is the length of wait. The people are very friendly, they do a good job, and they give you a free car wash!

pat_nowowieski

4 de abr. de 2016

Subaru Express was a great experience - quick service for oil change and tire rotation! I will definitely use the Express Service again. It's a benefit, not having to schedule an appointment.

KSSDEANGELIS

4 de abr. de 2016

Great experience. Very friendly staff. Service was quick. I just needed an oil change and tire rotation, the new express service ecenter was perfect for my needs and schedule. Very convenient.

JEFFINERWHITE

4 de abr. de 2016

Fast and professional. Although this was the 3rd time I had to update my information. (Email address, phone number and address) that was a little annoying. But other than that the service was great

BostonStudent

3 de abr. de 2016

I came in to lease a Subaru, not knowing anything about the process. I was pleased with how quickly it took to complete and how helpful everyone was with it. Would recommend!

TeresaE

2 de abr. de 2016

I visited Cityside based on a recommendation from a friend who also shopped here. She and her husband loved the friendly, easy attitude of the salesman they worked with (Mark Lidano). All I remember from my last car buying experience (admittedly 9 years ago) was the feeling of being pressured to buying something RIGHT NOW.Working with Mark, he really took the time to understand what I was looking for in a car. Based on that, he provided some recommendations and he did not just limit it to Subarus. He really wanted me to find the right car, not specifically the right Subaru, and he was completely understanding (and encouraged it) when I said I wanted to take some time and think about my options. He welcomed me back (and remembered be!) more than a month later once I had made my decision and felt ready to purchase.The rest of the staff there were also very friendly, acknowledging me within a few minutes of walking in the door and asking if I needed any assistance. The 'paperwork guy' John Melvin was also very helpful in helping me find the right warranty coverage based on my driving habits, instead of trying to push me towards the most expensive package. I left feeling like I had the coverage I needed, without having paid for too much.All in all, it was a really pleasant experience. If I'm looking for another car, I will definitely come back and I highly recommend people at least check out Cityside (and definitely speak to Mark) if they are looking for a low-pressure car buying experience, even if they're not looking for a Subaru.

CHRIS S.

1 de abr. de 2016

I've been back to the dealer twice when I had low pressure readings on tires. Our roofers had left nails in the driveway. Cityside looked at the car right away, patched and refilled tires and sent me on my way. This happened again a few months later. Not sure if another dealer would have told me I needed to replace the tires but I trusted them and they came through - $21 for the repair.

Jsmith

31 de mar. de 2016

I have bought a few cars over time. I am very happy with my pruchases. I love my subaru. I also am excited to come back and purchase another subaru in the near future.

Laureen Joaquim

31 de mar. de 2016

I had a stellar experience with Tom DAlessandro at Cityside. Fantastic personality, totally helpful and accommodating. He worked through all the paperwork with me so I could get what is, I think, the best car of my life. No hassle at all at any point in this process, would recommend Cityside and Tom to anyone.-Laureen Joaquim

New Forester Owner!

31 de mar. de 2016

I walked in to CitySide not ready to buy a car until I met Tom as my salesperson. Tom didn't pressure me; however clearly laid out my trade in car and my options for a new car. Tom took the time to run 3 scenarios with me waiting a year, two, and three, while showing me how much my car would depreciate if I waited. He even went over the option of me keeping my old Subaru until it died so I never felt your typical pressure. He then ran many payment scenarios , although we wound up paying cash he took the time to explain all of our options. I left the first visit and Tom didn't try to stop me from leaving and offered me his cell phone so I could reach him anytime. The manager was also came over and was very nice and did not pressure me.Fast forward two weeks and I am now loving my new Forester and Tom has been very responsive to my questions. He didn't forget about me after I drove away which has made appreciate the experience even more..I would recommend CitySide, Tom, and the finance manager (can't remember his name) who got me a great deal on an extended warranty.

FirstTimeSubaruBuyer

31 de mar. de 2016

The entire new-car purchase process was seamless at CitySide. No old-school "hard sell" techniques, no games, etc. Very refreshing approach. Salesperson very professional, not pushy, provided the needed information, and gave us our "space" to decide. He allowed us as many test drives as requested until we were comfortable. Went into the process with trepidation but came out feeling as if we were treated like adults and with respect. Car was ready in short order and the closing paperwork and process was smooth and easy. Very happy with the experience.

coleman2537

31 de mar. de 2016

Excellent staff at the service department's intake. Also, the dealership was awesome when they cut and programmed a key for me when others in the area wanted to overcharge. Though, on a more recent visit after waiting 3 and a half hours at the dealership I was suprised and upset I had to go to a nondealership mechanic to fix an engine problem.

kidwellp

31 de mar. de 2016

We started our 'relationship' when I inherited my mom's old Subaru. I would the Service Department to be excellent. One day while waiting (not too long I might add) I went upstairs to look at the 'new' Subarus. That's when I met Dan Rzepnicki. He and I sat and talked cars, family, computers. Even though he new I was not there to buy a car, we still struck up a friendship on that day.About a year and half later my wife (who commutes a lot) said she wanted a new car. Well I new the car, the dealership, and the guy to get it from. That was in 2012. Since then every time I bring the car in for service, I stop upstairs and check in with Dan.Well finally my minivan reached it's end of life and I was able to get myself a new Subaru. I had so much fun looking at all the options and Dan's honest guidance (you should get this, you don't need that) made the selection and purchase of my new 2016 Subaru Outback quite pleasurable. While I know I'll see Dan when I bring either of the cars in for service, I just hope he is still there when it comes time for us to get our next car. Unfortunately Subarus are so reliable, Dan will be a 'little bit' older when it comes time to buy.Thanks Dan, and Citywide Subaru, for making servicing and buying cars so stress free.Best,Peter Kidwell

MARTHACMILLER

30 de mar. de 2016

HiI would give 4 stars for the speed- car was ready in no time!My disappointment was that they didn't vacuum and clean it at all, like Herb Chambers Honda does. I also wasn't told when to come back next.

TDBill

30 de mar. de 2016

Did my first car purchase ever with Cityside in Belmont. I stopped in a few times for information, and Alex was super during the whole experience. Never pushy, always happy to provide exactly what I needed all the way up until the final purchase of my used WRX!One of the guys even gave me a few spare parts for the car because he used to own one. Top notch place to buy a new car if you're looking for a respectful experience, where the dealers will work with you on getting a great price.Managers were kind and didn't strike me as sleezy car guys, which I've encountered during this process. The guy who did my financing was also very good in explaining my options for in house/external financing.Been to about 15 locations while researching my purchase; would definitely recommend starting here for your research and test driving if you want a crew that won't push you too hard. You'll want to follow up there to buy it afterwards, but you won't need me to tell you that.

BRY0214

30 de mar. de 2016

I just purchased my new Suburu Forester at Cityside. Mark our salesman was friendly, courteous, and helpful. This is the 3rd Suburu we have purchased from Mark in the last 6 years.

NewtonSwimmer

30 de mar. de 2016

Over the past 10 years, I have had two Subaru Foresters, both purchased and serviced by Cityside Subaru. Whenever I have needed service, they have been able to explain to me what needs to be done, and to get the work completed by the end of the day. If there has ever been a problem, they have been very prompt at diagnosing it and resolving it.

VL

29 de mar. de 2016

I would like to thank Cityside subaru for introducing the quick service option, that does not require an appointment. Hope that you continue to improve this type of service.

jean k

29 de mar. de 2016

when an unexpected repair/replacement was needed, I was pleased that I was able to be squeezed into the schedule on the day it was needed. The cooperation was much appreciated and I drove away with confidence in my vehicle.

MOMANU

29 de mar. de 2016

I've always had a positive experience at Cityside for many years. The work is done on time and my car is returned nice and clean.

STEVESFUN3

29 de mar. de 2016

The quick service was indeed quick. The chap in charge did not explain what that service was very well. And my past services included a car wash. Not this time

AKJOL1

29 de mar. de 2016

Took my 2015 Legacy (17k miles) for oil change and tire rotation. In addition, as I have mentioned at every service, THIS car (unlike ALL of my previous cars for the last 40 years) doesn't get anywhere near the gas mileage advertised. In addition, the MPG as measured by the car's own indicators reads consistently a couple mpg higher than the actual measured MPG (I keep track the old fashioned way - with a notebook) No one has ever addressed the issue so I'll have to take it up with Subaru. The only other little problem was to fix the sunglass compartment door (which keeps falling off). They put it back in but it fell off again the next day --- not a big deal, just another trip back to service sometime

CHESSTER

29 de mar. de 2016

Cityside recently opened a satellite facility for lube oil filters unfortunately I think there are a few kinks the new location needs to address. Shortly after leaving my car starting shaking and within 3 miles I had to turn around and visit the main service area. Thankfully they were able to take me in but I trip up north was delayed two hours while they trouble shot the issue. The ultimate cause was determined to be too much oil and was addressed. My issue was the additional time I was required to spend to correct the issue. Again they are typically good but this experience was scary and disappointing. RegardsD

Mareshta

28 de mar. de 2016

The was my first Subaru purchase, and it's partly because Tom made the car-buying experience virtually painless. I couldn't be happier or more appreciative. The dealership in general made me feel more like an old friend than a money bag. Very helpful, friendly people who genuinely want you to feel good about your decision.

Leanne4266

27 de mar. de 2016

My husband bought his Outback March 2015 and we came back to Pete specifically for my 2016 Impreza! This dealership is not close to our home but worth the drive again after the great service Pete gave the first time!

thecommunicator

26 de mar. de 2016

This dealership wants to help you. Peter Rosenberg assisted me with my purchase and offered professionalism, humor, and integrity in all of our interactions. Needless to say I left smiling and feeling good about my vehicle and my experience with Cityside Subaru.

Zoomzoom2014

26 de mar. de 2016

Darren Shin is that rare individual who makes buying a car a dream instead of the normal nightmare. He's super smart, kind and has terrific (and real) social skills. We'd already done extensive research and pricing. From the start, it was a pleasure to work with him, something we did over several visits. Couldn't recommend him more highly.

Susan Bernstein

26 de mar. de 2016

Sales and service have been fantastic. Just bought my third Subaru there. Don't ever feel like they are taking advantage, just giving information so I can make the best choice. Mark Lidano was great in sales.

carey

25 de mar. de 2016

My wife and I recently purchased a new Suburu at Cityside. Darren Shin made the entire car-buying experience enjoyable (even the negotiating!). We found Darren to be honest, professional, and caring. From our initial visit, arranging a test drive despite cold and snow, to making sure the exact car we wanted arrived on-time, to going over the features of the car when we picked it up, Darren Shin consistently went the extra mile to ensure that the car-buying experience went perfectly. We whole-heartedly recommend Darren Shin without reservation!

Calanques

25 de mar. de 2016

Buying my first new car with Glen was easy and swift. They accepted my price without haggling and the rest of the process was also fast, pleasant and straightforward. Thanks for your help, Glen, with a potentially stressful experience!

bluch

25 de mar. de 2016

I used to own a 2012 WRX, also purchased at Cityside Subaru. The overall experience had been fantastic, not in the least thanks to the great lengths that the dealership was willing to go to help me servicing my modified WRX in all kinds of comprehensive ways, never saying a word about the fact that the car was a pretty far cry from stock, which theoretically invalidates your warranty. That 3-year experience left little doubt in my mind that Cityside is the place to go for my next purchase, which ended up being a 2016 BRZ Premium. This time around, I got a great deal on a phenomenal car, including substantial discounts on servicing, prolonged comprehensive warranty, and some nice extras such as the rear spoiler, not to mention great financing conditions - an awesome start to yet another adventure with Subaru. I cannot recommend Cityside Subaru enough, a place where high professional standards meet friendliness and genuine passion for the special kind of a car they offer. In particular, I highly recommend getting in touch with Dan Rzepnicki, he's the person to contact if you're looking for advice on which Subaru would suit your needs and preferences best. Dan will make sure you will find exactly what you're looking for the price it's worth and not a single dollar more.

shirley11/2016

24 de mar. de 2016

I had previously owned a Honda CRV. I decided that my new car would be a Subaru Forester and I'm soooo glad I made that decision. Pete is the greatest salesman I have ever dealt with. He explained everything about the vehicle. Best purchase I ever made. I referred a friend who also purchased one from Pete and she is just as happy as I am. Keep up the good work Cityside Subaru and Pete Hartelius.

Adam

23 de mar. de 2016

My 2001 Subaru crapped the bed on a Saturday. I was fortunate enough to live less than 10 minutes from this dealership, and being dependent on my car, I had to act quickly. Derren was a fantastic guide through the whole thing: we never felt rushed or pressures, and every step felt comfortable and fully informed. He never hesitated to answer questions, and kept the whole thing personable and easy. I was driving my new car in less than a week, and I am thoroughly satisfied with it! Highly recommended.

noscreen name

23 de mar. de 2016

Peter Hartelius was thoughtful, capable, kind. Sympathetically bearing in mind my needs and requirements, he explained the comparative features of the various Subaru models clearly and thoroughly. I recommend him highly. He accompanied me on one test drive, and let me drive along on a second test drive.

Jane & Tony

23 de mar. de 2016

We had looked around at a bunch of dealerships for a new car. We didn't know what we wanted but when we walked into CitySide Subaru and were greeted by Darren, I was very impressed by his kind, friendly, honest, patient and professional personality. First impression means a lot to us and he was very welcoming without being pushy. We trusted him to sell us a good car and he did, he sold us a fantastic car! I hope he's still there when we need our next car.

AlwaysOutdoors

22 de mar. de 2016

Back in October we worked with Darren on getting the perfect car for us. Darren was able to calmly and personably lead us through the process of test driving, choosing features, purchasing, and financing. We got the car we wanted even though the one we test drove was sold before we finalized our deal. There was no uncomfortable pressure, just a good relaxed discussion of features and price. We were so impressed with how well he and CitySide did with the car that we came back to him to purchase a second car. He was able to save us time and got us a great deal as well. He even entertained our granddaughter while he worked with us. Both times he patiently explained the features of the car and made sure that we were comfortable with our purchase. When we changed our minds about the floor mats to install in the car, he quickly went back to the Parts Department, made the purchase for us and installed them. His flexibility and professionalism in taking care of a customer are outstanding. We are very grateful for his professional help.

Sam&Ud

22 de mar. de 2016

We were extremely happy to have had the opportunity to work with Darren. He was very patient and explained all the features on the vehicles and also helped us make decisions on the most essential pieces that we needed for our car. He was very prompt with his follow-ups and ensured that we got the car on time. We are glad we made this choice of buying a Subaru and more so because Darren made himself available to us through the many questions we had making the the entire experience smooth, easy and invaluable.

RENBEL

22 de mar. de 2016

Is t time with Darren and snd time with Cityside Subaru, both AAA. Great price and they found the exact car we wanted. No hassles - fast, and professional.

Abundant16

22 de mar. de 2016

Darren and Rick got me in a great car for the exact cost/monthly payment I needed. Words can't say enough how grateful I truly am. Rick did an amazing job with the figures and Darren was meticulous at closing the deal. All with a smile!I appreciate what you did for me...Thank you so muchDennis Begany

Steve S

22 de mar. de 2016

Went back specifically to Junior for our second new Subaru (we had purchased one two years ago from him). We found him engaged, intelligent, and helpful through all parts of the buying process both times. Would recommend him highly.

GARBER64

21 de mar. de 2016

When I brought the car in service was great. Two days before I was told I might have to wait all day to get my tire changed. I thought this was unreasonably long and not consistent with your advertised of for instance doing small like wheel balances without an appointment.

jlongstaff

21 de mar. de 2016

Pete was great at answering all our questions but letting us talk things through on our own when needed. We were also impressed with a virtually haggle-free experience in buying our new Subaru. We love our new car. Thanks Pete!

VanessaSubaru

21 de mar. de 2016

I just purchased my first new car. For me, juggling student loans and other significant expenses, this was a big investment, and there were lots of great cars to choose from. So I took my time shopping around at dealerships and settled on Cityside Subaru and worked with Junior.I could not be happier with my decision. I got great new Forester at a fair price at this relaxed and friendly dealership without having to fend off a "hard sell" approach as I have in the past. Junior is friendly, and he was happy to assist me at my own pace to find the right car for me. He's knowledgable, responsive, and respectful of his customers. Again, I'm very happy with my experience here, and, of course, with my brand new Forester!

droy418

21 de mar. de 2016

Dan was extremely helpful throughout the entire process. We had never leased a car before so we were a little cautious going into the whole process, but Dan's expertise and friendly personality quickly put our minds at ease. He went through every step with us and helped us decide exactly which car/model was right for us. Even after leaving the dealership he was more than happy to address all of our questions or concerns over the phone (of which we had quite a few). I've had to deal with my share of dealerships in the past, but doing business with Dan was by far the most pleasant car buying experience I've had. I highly recommend taking a trip to Cityside Subaru if you're looking into buying a Subaru.

bwhalley

21 de mar. de 2016

Pete was great to work with. He helped us quickly consider several cars and test drive them until we found a new Crosstrek that we loved. We got through all the paperwork quickly and were out on the road right away.

Sachin

21 de mar. de 2016

I did not have a lot of time to spend shopping for my new Subaru so appreciated that Pete was willing to work with me over email rather than demanding I show up in person. We were able to identify the right car, negotiate a fair price, and agree to terms all before I showed up at the showroom. Pete made the process very simple and was very knowledgeable about my vehicle.

rickreibstein

21 de mar. de 2016

Zander Girondel is great. Good guy, helps me feel comfortable with everything. I don't want to go 25 words. I want to compliment your employee but by not letting me click submit without doing all this other stuff you've annoyed me.

SamC

21 de mar. de 2016

My fiance and I worked with Pete H and Michael in finance while shopping for our first car together. They were both incredibly helpful through the process and not pushy at all (likely because Subarus basically sell themselves...this is my 3rd one). Initially we were mostly looking at used Foresters they had in stock (we also were hoping for used Crosstreks but they don't stay in stock very long!). But we ended up going with a new Crosstrek because we just loved the 2016 model so much more and it was in the same price range as most of the used Foresters we looked at. Pete was really great about arranging test drives for us and helping us navigate through all the different option packages (which can be really overwhelming, especially if you're not used to driving cars made after 2004 like me). I've also had my old outback serviced here a couple of times and my positive experiences on that end made me feel like getting a maintenance package for my new car through them a no-brainer. All in all really happy we went through cityside. I had to knock just one star off for quality of work because we were a bit rushed on picking up the car and when they gave it to us after the inspection they got dirt from the shop all over the floor mats...not fun to have to go home and vacuum a new car after you take it off the lot, but again, that had to do more with them trying to beat the clock to get us out of there so i didn't miss a meeting and i'm sure it was just an oversight on their end.

JUDIBUONO

21 de mar. de 2016

The 6 month service was fast, courteous and explained clearly. I left the dealership with a service report and a time table of what would be required in my next visit and how I would be notified. Very Pleased with the technician.

Outback2012

21 de mar. de 2016

Came in with what I expected to be a pricey repair, was pleasantly surprised when Karen suggested it might be something minor and that they could look at it while I waited. Cubicles upstairs with free wifi great for getting work done while you wait. Problem ended up being minor and was fixed quickly. This was my second visit here and I couldn't be happier with both interactions. Friendly, fast service and reasonable prices. No pressure. I will continue to return. Thanks!

JUDYPROPERTIES

21 de mar. de 2016

The service people are all friendly, attentive and professional and willing to help resolve any issues you might have. While the wait for service by appointment was a bit longer than I had hoped it would be, it was not too bad and it was worth the wait. I was very satisfied with the services I received.

BEATONJIM

21 de mar. de 2016

Personable representatives. I had come in because of a "sound" my car was making. Naturally, the "sound" self-corrected when I got to the dealership. Rep was understanding and pleasant. They did a thorough check-up, drove the car, and couldn't find a problem. My car was checked over and given exterior wash at no charge to me.

claram234

21 de mar. de 2016

Zip is very professional and knowledgeable about his carsl. He was very quick in responding to all the questions that I ask. Very smooth, It didn't take long for me to decide to buy the Subura, i.e. only two days, after I compared with just a few other Japanese made and US made car makers. Zip was able to explain the differences. I need a new car very badly, I got it almost right away without much waiting. Great, I love it so far after a few weeks driving.

Gary D

18 de mar. de 2016

Glen and Cityside provided a fantastic buying experience. Least stressful ever. We agreed on the car, the options and the price online. When I went in, they stuck right to the deal we made with no attempts to change and no hidden markups. I came with online valuation sheets for my trade-in and they matched one. My car was a factory order with a very particular option bundle and they handled everything smoothly and the car arrived slightly ahead of schedule. When my car arrived, they arranged for financing with a better rate than my own credit union. They also took care of the RMV work right on site at the dealership. Everyone was friendly and laid back. I'm already in my new car and, for the first time ever, the whole process was a breeze.

Love the Lights

17 de mar. de 2016

Hi: On a whim, I dropped into Cityside on a Sat. afternoon when I happened to be in the area (I live about 30 miles away) as my first 6,000 mile maintenance was about due. As it turned out, they could service my Impreza right then and I was in and out in about 35 minutes. Service manager was pleasant, straightforward and professional, waiting area was comfortable and clean. My car came out shinier than it went in (exterior was washed.) So now my Impreza looks as great as it runs. Thanks, Cityside. .

bbosia

17 de mar. de 2016

My husband and I originally came in for a test drive, expecting to buy the car from a different dealership where we had a personal contact. We were pleasantly surprised by our experience with Mark Lidano: he was very helpful and knowledgeable and at no point did we feel like he was pushing us to talk about the actual purchase. His answers always appeared genuine. For instance, I asked him how much of a discount we can expect to get on a new car purchase, and he gave us the number that was in line with the discount from our friend at the other dealership. In the end, he assured us that he would match the price that we receive anywhere else. We ended up purchasing the car from him, and one month into it, have no regrets. One thing to note though is that I was disappointed with the John Melvin on the finance team. He pushed on us a few insurance products that we ended up signing up for after he promised us that we could change our minds within 90 days. After some research, it turned out that the insurance products were grossly overpriced. We tried cancelling, but he wouldn't return our calls. In the end, I resorted to contacting Mark Lidano, who offered to cancel them on our behalf. The cancellation was finalized a few days later. Overall, we had a great experience. If you go in, make sure you ask for Mark Lidano and try to stay away from John Melvin or at least take his advice with a grain of salt.

KM2016

16 de mar. de 2016

Tom was very helpful during the whole process, and was in constant contact with us as we awaited the arrival of our car. Any questions we needed to ask he was quick to respond, either via email or phone call. He took the time to explain all the inner workings of our Crosstrek as soon as we got the car, and checked in right away to see how we liked the car.

LOSHMAN

16 de mar. de 2016

I was in and out in under an hour, which I greatly appreciated. All service personnel were focused and kept the morning line moving right along.

dawitz

16 de mar. de 2016

I had a key made for a 2015 Forester. The people were nice and the service was quick. But they failed to call me when they received the key. And I think the complimentary car wash was only for the driver's side. Did I mention that one key cost $300? Get real!

SBCPRESCON

16 de mar. de 2016

My entire visit for the 140,000 mile service on my much loved and relied upon 2004 Subaru Forester was accomplished in about 40 minutes (from arrival to departure).The super guy who did it all was clearly a "happy camper," and my nervous hurried self was calmed, and "got happy."THANKS!

MRISTIV

16 de mar. de 2016

Servuce was fast abd convenient there was no waiting time and I didn't have to schedule in advance as they have the express service for oil change, I was able to use coupon and payed less.

SBELLINI01

16 de mar. de 2016

Recently I bought a Subaru Legacy from this location and since then I have regretted it. When I first bought the car, I was told it had 60 somthing odd miles on it, that it was a car transferred from another location. This already didn't sit well with me because I wasn't told it would be driven to your location from another location. At this point, I should have requested to wait for a car coming off the flatbed truck on the 20th of this month. My car has had noise issues since I drove it off the lot the first day. I even brought it back the next day and was told it sounded normal but scheduled an appointment with the service agent just in case. The noise became more frequent by the time my appointment came up. At my appointment, they made some adjustments to the rotor and during the test drive it wasn't making a sound by the end of the day it was starting to make the noise again. Now, a week later, the rotors have flat spots and they're creating a humming sounds and a jerking feeling while stopped and once they are heated up. The jerking makes me and my passages have nausea. I haven't had this car for a month yet and am bringing this car back for a 3rd time, second official service. I hate being told nothing is wrong and being sent home and having the issues arise again. I have taken people, who know about cars, for multiple test drives and have told me they notice the problems my car has. I also test drove another 2016 Subaru, my family member bought at Wakefield, and it does not make the same sounds or jerky movements that mine does. I simply want what I paid for, and that's a nice new working car. I honestly wish I bought my car at Wakefield instead. I am sorry but it's how I feel. Your empliyees are really nice and I do commend you for that. My poor rating does not reflect my personal experience with the sales or service customer rep but I do wish I held off buying this car. I am tired of being sent home and the issue not resolved. I am tired of having to reschedule appointments and work to deal with these issues. By this point I just want my rotors and breaks replaced and the issue resolved. I also don't believe I should be charged for something that shouldn't have been an issue to begin with.

richard

16 de mar. de 2016

This is a thoroughly well-managed dealership. I have bought three Subarus from them and used service and parts. They do what they say they'll do, and do it well. No worries.

richyu2

16 de mar. de 2016

This was my first visit to Citywide Subaru and I selected this location for convenience. My visit was for a Subaru service recall. Karen Viera was my service agent and she was extremely efficient and courteous. The service was performed as stated and the outside of the car was cleaned. I will definitely return for future regular service visits.

JAXEDIT

16 de mar. de 2016

From the day I bought my 1999 Legacy wagon in 2003 to last week, when I brought it in for an expensive repair, the staff at Cityside Subaru have been helpful, honest and reliable. They answer questions, they explain problems, and they don't try to "upsell" the customer. When I needed to have something replaced instead of repaired, they found the right parts at reasonable prices. On the most recent repair, they discounted the labor so that the bill wouldn't knock me out. I only wish the location were closer to home.

Charlotte Kopcke

16 de mar. de 2016

My visit gave me a chance to learn aboutthe condition of my car.I'm glad that the condition is super.I have listed the people that have looked at my car since 2014.

tstone

15 de mar. de 2016

Tom was awesome to work with! I definitely recommend Tom if you are looking for a great car buying experience. We could not be happier with our new car!

kdonovan

12 de mar. de 2016

I have never driven a Subaru and I have never leased a car before. Tom DAlessandro explained everything to us, didn't put any pressure on us, searched high and low for the car/color that we wanted and, in the end, worked out a very nice deal with us! He sat in the car with me before we drove off and answered all of my questions and told us to call him whenever if we needed to. I would recommend Cityside, and Tom in particular, to anyone!

CARLAWEIL353

11 de mar. de 2016

Zander in the service department was very helpful, especially in light of the fact that after he figured out what it would take to get my car in working order I decided that I was going to junk the car rather than fix it.

AnthonySTI

10 de mar. de 2016

I went to this dealership to purchase a STI subaru and i was lucky enough to work with Dan Rzepnicki who was phenomenal throughout the process. Dan was just not only a salesman to me he became a friend who wanted to get me the right information i needed to make the purchase. Dan is a very knowledgeable employee and i would reccomend people to see him for the best car buying experience. The dealership itself is a very friendly environment and very clean and they will take care of you every time. Again amazing work by Dan Rzepnicki!!!

JWNAYLOR6

10 de mar. de 2016

Their great for simple things, oil changes, and engine repairs. Unfortunately I have not had good luck when it comes to body related repairs. Some of the technicians clearly do not understand how disassemble and reassemble the various body assemblies. For example the last time I was in I wanted a piece of rubber weatherstripping replaced because it was old and cracking. My reward was a cracked body panel. I would have to pay a body shop 400 dollars to fix this damage. In addition the service adviser was rude and unapologetic and did not carry through with his promises when the damage was shown to them.

mkalderson

10 de mar. de 2016

Glen was great. I came in knowing what I wanted, but I didn't feel any pressure from him to make a decision. Once I bit the bullet, he pulled all strings imaginable to make sure my car was ready for me that same day. It was the easiest and most pleasant car buying experience I have had!

DWLEAMON

9 de mar. de 2016

Fast courteous efficient service . No complaints . Have always gone the extra effort to see if a part or service is still under warranty . That is an effort I appreciate . Highly recommend .

peskandar

7 de mar. de 2016

I had a flat tire and they could repair the tire which was great versus buying a new one,The service was quick and friendly and I was on my way to work in no time.

LYNNAT13

7 de mar. de 2016

This was the easiest repair I have ever had. Karen made sure I was completely taken care of. She always goes out of her way to make sure your extremely happy.

janemchale

7 de mar. de 2016

I had a great experience at Cityside. Ron took care of me and helped me analyse the radio problem I have been having since buying the car at another dealer last year. He determined that the radio had be faulty since I bought it despite bringing it to dealer I bought it from twice who told me there was nothing wrong. He ordered a new radio under warrenty. I will not have my fabulous Subaru Forrester serviced at Cityside from now on!

ALEX7

7 de mar. de 2016

Zander was welcoming and helpful, fully answering all my questions, and promptly finding me when the routine service was complete -- the wait time was shorter, in fact, than promised. The basis for choosing to have my car serviced at the dealership is to benefit from superior service and greater knowledge of my specific brand/model. Cityside has bin delivering.

Outback#2

7 de mar. de 2016

I had my car towed there because it was the closest Subaru dealership to where my car broke down. They were too busy to look at the car until the next day and wouldn't offer a loaner until they looked at the car. The next morning, I got a call saying the technician drove it and found nothing wrong and I could come pick up the car. I told them something was wrong and did they look under the hood at the engine and they hadn't. All they did was drive it. What? I asked them to take another look and this time look at spark plugs or something that was causing the car to stall. It's a 3 year old car with 33K miles; there's no reason for the engine to falter. Later in the day, I got another call saying another technician drove it and was able to replicate the problem. They said carbon build up in the fuel injector system and that it would cost me $130 to clean out, even though the car was under warranty. I picked up the car and the next day, it promptly broke down again. I brought it to another dealership who didn't immediately find the problem, but didn't feel safe giving it back. They gave me a loaner/rental and kept the car until they fixed it, which required two new sensors and two new injection coils. I don't think Cityside did anything close to what Ira did to figure out what was wrong. Plus, customer service was not customer-focused at all. They didn't care if I drove off with a broken car and didn't care how I got home from the dealer. They were always too busy to look at or fix the car properly. I'll never go back.

MySubaru

5 de mar. de 2016

Glen was very helpful and honest.. we actually closed the deal within a half hour.. He took care of everything and the car was ready on time.

Coveny

5 de mar. de 2016

I can't say enough about Zander and service team at Cityside Subaru. As a vice president of customer service with my company, I place a tremendous amount of weight on post-sale service and relations - this is where I try to differentiate myself and my product. In my opinion, customer service is how companies differentiate themselves. It is clear Zander holds this same view; he is attentive and customer-focused - a true asset to the Cityside group. You won't go wrong bringing your vehicle into Cityside Subaru for your service.

Maureen

1 de mar. de 2016

Glen Dalton was my salesperson and he was excellent. As other reviewers have mentioned, he was knowledgeable and did not pressure me when I spoke with him. He made sure that I understood the features of the Forrester and the Crosstrek which I test drove. He was also interested that I buy the car that best suited my own needs and taste. It was a pleasure to work with him and I will definitely recommend him and this dealership to friends.

RICK IN MASSACHUSETTS

29 de feb. de 2016

Friendly efficient service- I have been a customer for 10 years and have always been happy. I have purchased two Subarus from this dealership. After having such a good experience with the first car, I purchased my second one at Cityside!

ilikecars

29 de feb. de 2016

Glen is no pressure knowledgeable and patient. I have purchased 3 Subaru's from Glen and will continue to do so as my current cars age. A great guy to work with.Enjoy Life

Sheila

29 de feb. de 2016

I'm consistently impressed with the sales and service departments. They're fair and accommodating and skilled at what they do. I've bought three cars at City Side and have all my service done there and they've never disappointed.

VIDALADAMS

29 de feb. de 2016

I took my Forester in for its regular check and was told that it would take 90 minutes. The service dept rotated the tires, checked all fluids and systems, changed the oil and something else, and had me out of there and back on the road in a little over one hour. I have had this experience every time I have brought my car in, and I certainly appreciate their efficiency. I also appreciate their ability to deal with spontaneous problems. One evening a car passed too close to me while parking and dragged my fender loose. I was afraid it would cost a fortune to repair, but when I got to the shop within half an hour, the supervisor walked out with me, assessed the damage and pushed the fender back in place. It was not damaged after all, and there was no charge for the service. I love this place.

SWPARKER

29 de feb. de 2016

My wife reported this to me. My daughter thought she had damaged a tire. She had the tire taken off by AAA. My wife took the tire to CitySide. They checked the tire, found a broken seal, fixed it and replaced the tire. Reasonable charge and took care of it when my wife brought it in with her waiting a relatively short period of time. Good service.

JDJW

28 de feb. de 2016

A used car we purchased a few months earlier needed a repair. The issue was fixed and hassle free; we are very happy with the service team.

Jhass

27 de feb. de 2016

A nice, straightforward sales experience. They didn't put me through endless negotiating. They started with a fair price, and were willing to accommodate a small price drop. The finance guy offered me a prepaid maintenance package that I did not think was a good deal, but there was zero pressure. Overall, a very good experience. The salesperson was especially good.

Mamalarunz

27 de feb. de 2016

Glen Dalton was great to work with! He's laid back and very helpful ! I was impressed with the no pressure approach ! I highly recommend Glen !!

AGELINEAU

22 de feb. de 2016

This was my first time at CitySide Subaru. I am always hesitant to take my car to the dealership for fear of a higher price tag. Zander worked to ensure that I paid only for the services that my car needed. After having my wheels installed at a box store incorrectly CitySide made sure that the new tires were functional and recommended that the box store help defer the cost of the work. After living in Boston for four years I finally have a mechanic that I can trust!Thank you very much for your work!

DMA

22 de feb. de 2016

I purchased my Subaru new from Cityside and have always had it serviced here. The staff is friendly and helpful. The service center opens early in the morning and closes late in the evening, making it convenient to drop the car off before work and pick it up at the end of the day. Repairs are completed on-time, and the staff always calls to update me if they find something beyond what I expected when I dropped off the car.Cityside's popularity has gone up noticeably in the past year, making it a little tougher to get appointments with short notice. However, calling a week or two in advance of when I'll need normal maintenance has always gotten me a scheduled spot.

hollowpoints

22 de feb. de 2016

Service managers are very friendly.They let me out at a timely manner.Was nice surprise to have them let me know 5 min before that my car will be ready.Even more surprised that they washed my car.

PLOESCH

22 de feb. de 2016

I love CitySide Subaru - I have been going to this dealership since I moved to Boston with my Impreza 12 years ago. They have provided consistently great service, they have been forthcoming, honest and reliable. They communicate well with their customers, the service department is friendly and helpful. Each time I go in, even only for an oil change, they wash my car!! I can highly recommend this place.

SUSANSOWERS

22 de feb. de 2016

Normally I hate taking my car in for maintenance, but these people make it bearable. They are friendly and nice and knowledgable, and they seem to care. Always take care of my car, and quickly and efficiently. This time I waited upstairs in their comfortable waiting area and my car was done before I was done sooner than expected. And washed too. Love this place.

elisabethv_2000

22 de feb. de 2016

As an 81 year old woman who does not understand anything about cars, I have had great service from this dealership, whose customer I remain..

ErinH

19 de feb. de 2016

Tom went above and beyond to help get me the car of my dreams at a great price! He's beyond knowledgable and friendly. Highly recommend going through Tom!

jrpowell

16 de feb. de 2016

I've been a customer at Cityside for nearly three years. I had a very pleasant experience with them purchasing my current car. Two weeks ago, I went in for my 30k mile service. I had spoken to an employee beforehand who had given me the quote for the service. When I brought the car in at 7:15am, I mentioned that within the past 3 months, the bluetooth had started crapping out and I could no longer get a consistent connection to my iPhone 6+. They said the service would take about 4 hours and if I wanted to wait. I declined and took the shuttle to Alewife, with the intention of returning mid-afternoon to pick it up. When I called back at 3pm, the person who answered the phone said that the service hadn't been completed. Not thrilled about that, but fine, things happen. When I finally arrived at 6 to pick up my car, the staff pointed out that my car inspection is out of date. AND that, they intended to bring it to the garage across the street to get it taken care of but the garage had closed at 5pm. While I appreciate the intent, I didn't appreciate that I expected my car to be done late morning or early afternoon (as they had quoted me 4 hours), when it could have had ample for inspection.When I asked about the bluetooth, the staff gave me a canned and seemingly uneducated answer that Subaru doesn't support the model of the phone I have. Which would be a reasonable explanation save that my phone a year and a half old, and worked perfectly with the car for that entire time. The bill, over $500, I have little problem with since that's what they quoted me when I made the appointment. However, the labor costs are not itemized by hour and dwarf the parts costs by 200%. I know it costs good money to take care of my car, but the service was sub-par and to be honest, they don't seem motivated to get my business. There were no attempts made to give me quality customer service and for that, I am going to look elsewhere.

SBCPRESCON

16 de feb. de 2016

Twice the Service folks have managed to fit in an unexpected automotive problem fixing for me. As I use my car in my work, their efforts are great assets to me.

wrx_owner

15 de feb. de 2016

No muss no fuss. Everything clearly explained, service done as described. Employees friendly. And, I asked about using synthetic oil -- which would have added to the price of the service -- and instead of pushing it they explained why for my car I did not need it.

pet8

15 de feb. de 2016

I made an appointment and brought in the car for Service and state sticker. They are always friendly and do the service correctly and efficiently while I wait. Excelent

klb33

15 de feb. de 2016

I always choose to get any service done on my Forester at Cityside. Not only do I feel that they are quite knowledgeable and good at what they do, they're so friendly! I never feel like they're trying to sell more than what I ask for, and I really appreciate that.

MBM

15 de feb. de 2016

I contacted Subaru America regarding the potential airbag recall for our 2005 Outback and was told the airbag needed to be replaced. I then called Cityside and was given an appointment and told it would take 90 minutes to do the work. I told them I would wait. When I brought the car in for the scheduled service on Thursday I was first told it would be ok to wait, THEN I was told it would take THREE DAYS, as the dashboard needed to be take apart! Also they wanted to know who told me they had the part. After some checking they found the part in stock. This 3 day schedule would have the car back to me on Saturday HOWEVER I was told it would not be ready until WEDNESDAY. Subsequently I had to arrange for a pickup as Cityside did not even offer me a loaner car. After returning home and giving this some though I call Subaru America and was told they would check into it and get back to me that day. Then I received a call back from Cityside Service and was told they would speed up the job and have it ready for Saturday. On Friday at 8:30AM Cityside Service called and told me the Outback was ready to be picked up. When I picked up the car the work order stated the passenger side airbag had been replaced. I also noticed the the dust on the dashboard had not been disturbed. I felt they were going to work on the car at their convenience with no regard for leaving me without my car for almost a week. I consider this very poor customer service!

Devorah

14 de feb. de 2016

I didn't end up purchasing a car from Pete at Cityside because I wanted a very particular used Subaru which they didn't have available when I needed it. I would have been really happy to buy from Pete as he was very helpful, flexible and eager to please. I would recommend him and Cityside Subaru to anyone and would return there myself in the future. Devorah, Boston

ddewing

10 de feb. de 2016

The customer service is extremely professional and promt with solving vehicle problems. When we have needed help with unforeseen problems they make a point of servicing your car. Keep up the good work. We would recommend this dealership to our family and friends.

Lizz12345

9 de feb. de 2016

A tire had been losing air and another was nearly flat. The service person who helped me worked me right into the schedule. The car was returned in a reasonable amount of time - especially since I didn't have a scheduled appointment and they had to make time for me. I got the car back, everything fixed, reset and they had washed the car which was much appreciated!

ERIC.SENUNAS

9 de feb. de 2016

I was worried about buying pre-paid service on my Foresters, but Cityside has exceeded expectations to such an extent that I'll always do it going forward. They do a great job with service, take good care of me and my car, and do so with a smile on their face. Can't recommend them more highly.

eastbobdam

9 de feb. de 2016

I purchased my vehicle in April of 2012 and have gotten all my service done through them. There are closer dealers, but I've created a bond with Cityside. Everyone I have worked with was courteous and friendly and it keeps me coming back.

STEVEAZNAVOURIAN

9 de feb. de 2016

My Tension Bar in my trunk broke. I Brought my car over to Cityside as usual... Ordered the part and when it came in all was good with my Subaru legacy again ! Ordered part late on a Wed. and completely fixed on Monday . Thank-you to Nick;Parts Dept.:and the Techs !!

ct1234

9 de feb. de 2016

This is a very busy Subaru service center. My most recent trip would have been unnecessary if they took the time to cross-check or do a final review of the vehicle and all repairs BEFORE they return it to the customer. I had winter tires installed previously and had to come back because they put one of the tires on inside out. They are nice and accommodating when you bring up issues, but I feel like I shouldn't have to double check everything a professional does to my vehicle... I'm just lucky I grew up around cars and mechanics and I know when things aren't working right. I don't know whether they are under-staffed or just disorganized, but I don't prefer this service group.

Claire and Joe

3 de feb. de 2016

We enjoyed working with Alexy, Michael and the rest of Cityside and would definitely recommend purchasing a car there. Everyone at the dealership was friendly, respectful and informative. We never felt rushed or pressured at any time.

Shamra

2 de feb. de 2016

It was a pleasure to work with Mark Lidano. Despite his weak eyesight, he worked with us to our satisfaction. We bought a new 2016 Subaru Outback 2.5 I Limited with eye sight and added other options. The car was ready when promised with no surprises. Mark gave us a tutorial on how to use the different features on the vehicle.

Wien97

2 de feb. de 2016

We had a good experience with Junior. He wasn't pushy and really gave us time to make our decision unlike other dealers who ping us every day with calls and emails. We would definitely return if in the market for another Subaru.

On the road

2 de feb. de 2016

Did my research and Junior was able to meet the price I targeted . Easy to work together . Thrilled with my first Subura ! Looking forward to years together .

MJADAMS59

1 de feb. de 2016

I went in for a routine maintainance and the service folks did a couple of little things that I could have done, but they just took care of them. They communicate very well.

POLCHAT205

1 de feb. de 2016

When I broke my sideview mirror last week, I called Cityside and they said that if i came before 3pm i could have it fixed that day. Everyone was wonderfully helpful, expeditious and kind. Thank you to karen especially.

Sue

1 de feb. de 2016

They needed to order tire for my car so lent me a car so I could run errands rather than wait. They've never been anything but pleasant and helpful.

ELIZABETH.ELKINS

1 de feb. de 2016

I have been using Cityside Subaru for 15 years and have purchased two cars through them - always experienced professional and courteous service - they even wash your car (something I really value as this is not one of my favorite things to do). Truly trusts this dealership. Eizabeth

jillar

1 de feb. de 2016

I bought my Subaru a year ago at CitySide (what a great experience! with Tom DAlessandro) and signed up for the pre-paid plan where all regular service for the first three year is pre-paid at a discounted rate. They send me a reminder email any time my car is up for maintenance, and in just a few clicks I can make an appointment on their website. This time around, it was a week until the next available appointment time (maybe January is a busy month?), but I remember previously I only had to wait a couple of days. They offer shuttle service, but I chose to wait there since I can work anywhere on my computer. They have a quiet working area with desks (in addition to a TV area), and the wifi is free and an okay speed. They have free keurig coffee or tea, but no donuts or ice cream :( That's probably better for my waistline anyways. Karen Vieira was extremely friendly and professional, highly recommend her. In fact, all the employees I've dealt with at CitySide have been great.

SAM1120

1 de feb. de 2016

I am on my fourth Subaru since 1992. I have been using Cityside since 2007. I have never once had a bad experience. Great place.

GILBERT_TURK

1 de feb. de 2016

I recently attended Citi Subaru to have my outback serviced for the 1st time. Basically, oil change and tire rotation. When I checked in, I was told I had to wait between 60 to 90 minutes. I ended-up staying 2 & hours, even though I made the appointment 2 weeks before.Not to mention that I had to call to see when my 1st oil change was due. There is no communication form this dealership. Other than that, they were nice and courteous.

BackToBoston

31 de ene. de 2016

An easy, no-nonsense deal where the dealership did all the right things to satisfy my needs. I left with a car I wanted with the features/options I asked for, all at a price I was happy with.

wbe

30 de ene. de 2016

I would highly recommend (and I have), this particular dealership. The service department, bar none, is one of the best I've experienced. I look forward to my service as I have a chance to see the people who make it great - Joe, Ron, Karen, Zander, Bryan, etc. Joe should be commended for running such a professional and engaged group. The service center is like a auto concierge/consultancy department - handling every aspect of your auto needs from start to finish to keep your auto running as long as possible. I cannot say enough about the dealership in general, the service center in specific, and Subaru autos overall. Thank you, Joe, for elevating the bar of service to where other service centers should aspire to.

jackman34

29 de ene. de 2016

Everything was all positive with the Cityside SubaruHad a price in mind and Cityside met itVery happy with my new carthxNicholas

Kristen

29 de ene. de 2016

I can't believe that I am actually saying this but I actually like Junior. Can you say that about your car sales person? He was patient, efficient and just pleasant. He is a nice guy. My lease ends in March and I wanted to see if I can do anything before the snow starts here in New England. He got me a new lease, the car payment I wanted, without those "let me go ask my manager" drama. I love that I can communicate with him via email. (My husband is still getting phone calls from the guy we bought the car from months ago. It's borderline harassment!)We got an Impreza and I LOVE IT. I always drove Toyota and Honda, but this car is so stable and I can see so well. We have two kids and it doesn't feel too small. Trunk space is actually better than CR-V. And those heated seats! I would like to add that everyone else at this dealership was super friendly and professional. The finance guy didn't add/sell any more fees to make monthly payment go up. The manager said he would email a form as PDF because they were closing and I got an email early next morning right when I woke up. These guys have better work ethic than I do.

joseph.watertown

29 de ene. de 2016

Flavio has the personality to remove much of the anxiety in purchasing a vehicle. His straightforward and calm presentation is commendable and should serve the dealership and customers quite well. Thanks, Flavio.

happydriver32

27 de ene. de 2016

Cityside Subaru really wants to make sure you are happy with your car purchase and that everything is taken care of. They want to make sure that the purchase and any service works for you. Great to work with. Highly recommend.

NANCYCIARANELLO

27 de ene. de 2016

As usual, the service department met my expectations. The staff was courteous, efficient, and professional. My service was completed in a timely manner, my questions and concerns were addressed, and the service details were explained well. The waiting area has adequate amenities. And, my filthy car was even washed!!

LisaW

26 de ene. de 2016

Always fabulous services. Very professional hospitality and efforts to lower my cost. Always complete earlier than I expected. They show the full of respect to all customers and never disappointment.

JEANETTERD

26 de ene. de 2016

recall part was not available for replacement, still waiting for return call to tell me when part comes in so that I can schedule another appointment

DIANE

26 de ene. de 2016

Went in b/c tire light went on. Said it would take about an hour or a little more. I had not made an appointment. It was about 11 am and I hadn't had coffee or breakfast and Zander gave me a voucher to use at My Other Kitchen just down the road and it was bitter cold out. They said all the tires were low but found nothing wrong and charged me nothing. But one of the tires was quite low 2 days later and I drove in w/o an appointment and they found a nail in it and apologized for having to charge me $18. Truly great service. I love Subaru and my car. diane

LYNNAT13

26 de ene. de 2016

I was able to come right in and have my car looked at. My problem was covered in the warranty which is great. Everything was explained to me and what the next steps would be.

parej1

26 de ene. de 2016

Excellent service from the point they receive you to the time you pick up the car. Ron was very good with giving me an updates on the work being done on the car. There was some other issue with one of the wheels and he had the part replaced as well.

Stephanie

25 de ene. de 2016

Mark Lidano was recommended to me by a friend who had also purchased their Subaru from him in the past. I specifically sought him out when requesting a test drive and he was very patient and helpful when it came to testing out three different cars and explaining the differences between all of them. When I had reached a decision and was ready to buy, once again he was fantastic in relaying his knowledge and working with me to get what I wanted at a price I was comfortable with. His communication has been great and quite helpful.

erin

22 de ene. de 2016

I've always had cars that were handed down, bought used, or otherwise unchosen. When I finally decided to buy a new car of my own, I researched the xxxx out of it but was unsettled when I landed on a fairly sedate sedan: not the type of car I envisioned myself in. Peter Rosenberg talked to me at length to understand -- and then showed me cooler cars, let me drive sportier cars, and encouraged me to think for a few days. In the end I bought the car I'd intended to buy, at a competitive price - but with full confidence that it was the right car for me. Peter was knowledgeable, interesting, funny, and low-pressure. I think I got really lucky because Peter was about as far from the stereotypical car salesman as he could be! I'll definitely buy from CitySide and Peter again!

Happy Customer

22 de ene. de 2016

Mark was amazing. I called and told him what I needed. He did all the work and I basically picked up the car. This is the second Subaru we've gotten from him and I wouldn't go to anywhere else for my Subaru.

dangraysf

22 de ene. de 2016

Great experience -- my first new car and it was simple and fun. I knew exactly what I wanted and Tom and Cityside delivered with a competitive price, exceptional financing and most importantly, the car itself since they were the only dealership with this car actually in inventory. Tom was always on the ball, super knowledgeable, and organized. Any questions or concerns were immediately answered. Thanks!

PLM

19 de ene. de 2016

My Subaru Forester is over ten years old. It has required little service and been incredibly reliable. Cityside has been servicing it for all of this time and has been excellent at spotting problems before they became serious.

PMILLER750

19 de ene. de 2016

6:00AM and the check engine light and flashing brake light signaled trouble and gave my wife and I concern. Within the hour I brought our 2010 Outback to Cityside, hoping that they could find a slot in an already tight schedule. They did make time to diagnose and solve the problem by the end of the day. And they informed me, to my surprise, that the cost was covered by warranty! My personal thanks to Advisor Karen who saw the project through and kept me informed. And thanks to advisors Ron, Niko, and Zander, as well as Karen, for their past and current professionalism, courtesy, knowledge, ability to listen and are committed to satisfying the needs of their clients. A reflection on excellent management by Joe C. Do I sound too enthusiastic?

Lauren

19 de ene. de 2016

My husband and I purchased our first brand new car at Cityside with the help of Tom DAlessandro. We made an appointment the day before to look at the two models we were most interested in - the 2016 Impreza Hatchback and the Legacy Sedan. Tom was helpful and efficient in setting up test rides for us and never once made us feel under pressure (both time-wise and to buy). We knew we wanted to purchase a car immediately, and Tom was easy to work with and made the process smooth. After just one day we were able to drive home in a Legacy in the model and color we wanted without regrets. We've had many Subaru cars over the years, but happy to finally own a brand new one from a dealership down the road.

ANDREW.REICHEL

19 de ene. de 2016

Took two appointemnts to fix my driver's side seat heater , after 50k miles, but Zander as always was upfront with timing, and cost. Couldn't recommendi these guys more.

TERRIBCHEUNG

19 de ene. de 2016

Came in for my 30k service and recurring issue of rattling noise and squeaking brakes (2nd attempt) 1st attempt mechanic couldn't locate the issue, was told rattling noise was a phone case and toys in my car and squeaking noise from brake was rust.2nd attempt was notified brakes pads are fine and they lub the brakes. Rattling subside and brakes still squeaking. Called back and was told it will take a few days for the lub to work.Called 2 days later, brakes still squeaking and rattling noise is coming back minimally. Repeatedly was told there's nothing they can do about brake pads. Not much help nor solution to problem.Service gave customer feeling car warranty will be up soon and not willing to help. I bet if I come back after warranty is up they will find the source and can fix my car issues since I will be paying out of pocket!3rd attempt for service to fix rattling noise and squeaky brakes on 1/28, let's see if it CAN BE FIXED. Without pushing me away and wasting my time repeatedly coming back to service for the same issue.

IDALIZSANTOS

19 de ene. de 2016

The staff is professional and courteous. They kept me informed as to when they took the car in for service. The car was ready within the time stated. Added bonus: car returned clean/ washed.

First-time Forester owner

19 de ene. de 2016

The service department could not have been more helpful on a recent visit. They went above and beyond the call of duty to fix a small problem.

DLDEVAUX

19 de ene. de 2016

I have owned 2 subarus, 2 Toyotas and three Lexus. Working with 4 other dealers over the years. Have never been to a more professional, well organized dealer. Am very impressed and happy with the car and the service

MIKEG1250

19 de ene. de 2016

Except for a big problem with the after market nav and sound system which Cityside had installed, they have done a good job servicing the car.

RMMCK

19 de ene. de 2016

I wish they had told me as soon as the parts came in..." a couple of days" turned into 3 1/2 weeks. Once I inquired after the parts, they apologized and immediately scheduled me in. The work was done reasonably quickly, and the communication was helpful, upfront and honest. Found out that one of the visors was scratched, and that they would put in a new one when the part comes in. I hope it doesn't take another 3 1/2 weeks.

BJNFLUTE

19 de ene. de 2016

My legacy has a very sensitive tire light issue. I don't want to fill my own tires as I can't get them quite right. Whenever the light goes on, I make an appointment (usually with Karen as she knows me by now) and Subaru takes care of it. They are caring and friendly. I wish it was a little closer to my house, but I feel it is worth the trip. ( there is a dealer closer to me)

JPCarGuy23

19 de ene. de 2016

The City Side service department is exceedingly, accommodative, thorough and a joy to deal with. They are about solutions and getting to "yes." When a body shop (not affiliated with City Side) was unable to complete repairs in time for the holidays, City Side's service department finished the job later with no hassles.

Lauren and Chris

18 de ene. de 2016

In October 2015 my wife and I needed a new car. We had sold her 1998 Volvo station wagon and were looking to replace it. We wanted something similar - a large, safe vehicle with storage space, but something with substantially better gas mileage. We did a lot of research and test driving, and Cityside Subaru, specifically Mark Lidano, provided us with a great experience all around. After test driving the Forester, it was our preferred vehicle, and after visiting a number of dealers, Mark was by far our favorite sales representative. Throughout the deliberation and negotiating processes Mark was great. He did not make us feel pressured, he was easy going, and he knew his stuff. We would highly recommend purchasing your next Subaru at Cityside!

Vikram

17 de ene. de 2016

I bought a 2016 Forester from City SIde Subaru recently. I met Mr.Flavio on day 1 and he helped me with the process of buying my car here. He listened to my needs carefully and helped me sort out my buying options. I felt that he had the right mix of professionalism and friendliness in him. I wanted the car a month later because I didn't want to pay for parking charges at my apartment community until I started work. Cityside Subaru was able to accommodate this need for me. I was happy with my purchase overall. Definitely would recommend this dealership to a friend. Definitely would recommend Mr.Flavio here.

Thibaud

16 de ene. de 2016

Easy and fast! From the first visit at the dealer shop, the presentation of the cars and the effectiveness of the team to handle all the paperwrork, to the delivery: everything went well with a great sense of service! congrats!

lactoferment

16 de ene. de 2016

My senior mom showed up at Cityside to look for a car, with 40-something me in tow.We started talking to Mark Lidano.He was faced with two difficult tasks. (1) Talking about cars with an elderly woman who was really not that interested in cars, and not particularly knowledgeable about them; and (2) Not running afoul of her opinionated 40-something son who was a bit of a car nut but was doing his best to keep his mouth shut and stay out of the way.Things actually went great.Mark helped my mom navigate various options, including models and equipment and which combinations were available or not. He clearly knew his product inside and out. Mark also kept me engaged, even while Mark and I were both careful to make sure that my mom was getting what she wanted, not what we thought she needed.He communicated everything necessary. He was respectful, direct, and a model of patience. Not for a moment did my mom and I feel like we were being pressured to do anything at all.In the end, I believe that my mom wound up with just the right car, including the right model, color, interior, options, and so on.(When she's not looking, I'll slip an STI engine into it and see if she notices!)Anyway, my highest marks for Mark. I'd recommend Mark and Cityside without hesitation.

kj

11 de ene. de 2016

We had a great experience working with Darren to find the right car for us. He is knowledgeable of all the features and answered all our questions in a friendly and professional manner. Best of all he and the other members of the Cityside Subaru team don't seem to pressure their customers to buy the way some auto dealer have a reputation to do. It provides a really relaxed environment so you can really focus on getting the right car for you. Darren met with us several times and was great every time. We also worked with Mark Lidano and he was great also.

1stcar

11 de ene. de 2016

I was lucky to have a "friends and family" offer on a Subaru and I am so glad it worked out as well as it did. My great experience was due to Peter Rosenberg, a man as unlike a car salesman as my stereotypes would have it! He was lively, funny, patient and very clear about all the many particulars with which I was unfamiliar. Why did I wait so long to get my first new car?! If you are interested in a Subaru, I recommend you contact Peter.

Eneibru

10 de ene. de 2016

While buying a car is a tense time, Peter Rosenberg lightened the pressure with humor and responsiveness as he listened closely to what we wanted (not always identical for husband and wife!). He was knowledgeable in his explanations when we had many questions, demonstrating a great ability to relate to us with patience and transparency. We definitely recommend.

myforester

8 de ene. de 2016

I chose this dealership because no matter how many times I stopped by there to peek at cars while I was trying to decide what I wanted, I never felt pressured to do more. Pete is just a great guy to talk with and made the whole buying experience very pleasant.

abrahamrudy5

8 de ene. de 2016

I had a great experience at Cityside Subaru; I never felt pressured, and I got the car I wanted at a really good price. Peter Rosenberg was helpful, friendly and communicative. Would absolutely recommend.

foresterfan

7 de ene. de 2016

I had a great experience working with Glen and Robert. They were very accommodating and true to their word. Glen knows his subarus and his top priority was making sure that I found the right car and was happy with my purchase. Would definitely work with him again.

JEROGOFF

7 de ene. de 2016

Excellent, efficient service, very accommodating staff. Love this dealership and service dept. (I never thought I'd find myself saying that about any car dealer!)

Subaru fan

7 de ene. de 2016

Last February, we were under some time pressure to buy a new Subaru for our cross-country trip. Cityside was the only dealership that was able to find us a 2015 Outback. Flavio was our sales consultant. He was very patient and reassuring about when the car would arrive. He and Cityside came through and we were able to take our trip in a comfortable, new Subaru. Flavio has excellent professional skills. He is knowledgeable, respectful and kind. He has the confidence that allows him not to pressure customers.We have owned Subarus for nearly 20 years. The next time we buy a car, we will be sure to return to Cityside and to have Flavio assist us again.

JQS

6 de ene. de 2016

My tire low pressure light came on again after filling air in all the tires. Called Cityside Subaru and Karen fit me right in, got my tires checked, found a nail, their service department patched it up and I was on my merry way. She even had my car washed!

subaru55

4 de ene. de 2016

I normally don't write reviews, however, I felt compelled to after last service. Took my car in late June for scheduled maintenance (which included brake and rotor inspection). At my next service in October I inquired about shaking during braking and was told that my brake pads had worn completely through and that my rotors were rusted out. I feel bad writing this because the employees are nice, but not sure how these issues got missed during the previous inspection.

dgorsky

3 de ene. de 2016

I would highly recommend Pete H to anyone who is buying a car from Cityside Subaru. Pete was knowledgeable and respectful as a dealer. He understood what we were looking for in a car and our financial situation. Pete was able to find the best car for our family.

LexingtonMom

3 de ene. de 2016

This was the most efficient car purchase ever. I knew I wanted another Subaru Outback and Pete found the used car that was just right for me. He was friendly and helpful and I never felt pressured throughout the process -- which was short! I bought the car on one visit and picked it up the next day. A great experience all around.

ramurray

31 de dic. de 2015

Great and timely. Courteous and helpful. Give pricing on new items as well as alternate suggestions. Love the car wash. Sorry I can't remember the name of the person who helped me but he was great.

LINDAMC42

30 de dic. de 2015

So thankful I could get the "check engine" thingy cleared up before a trip--though not a big deal to Subaru, it was a medium-sized one to me that I was happy they took seriously. Everyone behind the Service Desk was very pleasant to deal with.

Peter C

30 de dic. de 2015

Tom went way out of his way to negotiate the best price for my not-so-attractive trade in and get me a great car. I'll be back. Thanks

Joshi,amit123

27 de dic. de 2015

Love the subaru forester -outside / interrior.A Pleasant place to go to and check out different models , Subaru has to offer. Great deals going on with so many models. Finally, i would like to thank Dan rzepnicki, he helped us a lot to get this vehicle. Thank you very much Dan ,for your help .Much appreciated.

pdwturner

24 de dic. de 2015

From scheduling the appointment, to being provided with a loaner car free of charge, to competent, careful service. Zander Girondel was courteous, cheerful and efficient. What more could one ask for?

newcar

21 de dic. de 2015

This was the first time I would be buying a car and I was nervous but Tom made the experience exciting and fun. He was extremely helpful and honest when I asked questions, and he never forced things on me. It felt like a family place and I felt comfortable being ver indecisive. Once we decided on a car, Mike was very helpful and broke down the payment plan so I could understand.

BRZwithasmile

19 de dic. de 2015

In July of 2014 we bought a brand new BRZ at CitySide, and the person helping us was Dan R. (a.k.a. Zip). Dan was respectful and attentive to detail, but most importantly he made the whole experience feel less like a business deal and more like a pleasant conversation. Recently I brought the BRZ to CitySide for service and ran into Dan. Chatting with him reminded me of the super-nice buying experience with him a year ago and got me thinking of an excuse to buy another Subaru soon!

MarkF

18 de dic. de 2015

Tom was a pleasure to deal with when purchasing a new car. He was polite, direct and extremely knowledgeable. I would recommend him to anyone that is looking for a new Subaru.

Subaru outback

18 de dic. de 2015

We like outback very very much. This is our 2nd outback, and our 3rd Subaru. We may buy another outback in the next few years.

Larry

17 de dic. de 2015

Everyone involved seemed to be trying to get me what I wanted without hassle . I especially appreciated my salesman Junior who had an alternative solution for any minor problem that arose. I don't feel like I was sold a car but that I worked with Junior to assemble a package of features, cost and finance that made me happy. My Outback is great too.

SteveBee

17 de dic. de 2015

Tom provided excellent assistance when we were looking for, and bought, a new car earlier this year. He was straightforward, polite and very helpful. What else car you ask for?

Alex

16 de dic. de 2015

My wife and I bought our first car with Alex at CitySide Subaru on Feb 2011 and felt very comfortable working with him. He's a straight-up guy, not pushy, answered all of our questions patiently, and just overall nice. I am very happy to recommend him to anyone out there looking to buy a car.

candonovan

15 de dic. de 2015

2nd Subaru and love the car! My experience at Cityside has been terrific! I serviced both my Subaru's there and find everyone courteous and helpful in both the sales and service departments.

NMartin

15 de dic. de 2015

I just picked up my fourth Subaru from Mark. It was easy, fast, and no hassles. Mark is friendly and knowledgeable, and I like his no-pressure style. I would highly recommend CitySide Subaru and Mark Lidano to anyone looking for a Subaru.

shelleyhartz

15 de dic. de 2015

Peter was wonderful to work with. He was clear, attuned to our needs, available, fun making the whole car buying process painless. We recommend him highly!

GG

15 de dic. de 2015

I knew the exact car I wanted, but it took me a long time (months) to decide to actually buy it. During this time Darren would e-mail me now and again, just to keep in touch; no pressure. When I finally came to the dealership, Darren was easy going and easy to work with. The entire transaction happened very quickly and smoothly. He was also very quick to respond to e-mails when I had questions. The business manager, Brian Nelson, was equally pleasant to deal with. I recommend Darren and Cityside Subaru without hesitation and am glad I made the switch from my previous dealership.

lbb

15 de dic. de 2015

Terrific service from Tom D'Alessandro. He provided lots of excellent information and made this purchase as smooth and painless as it could have been.

TF

14 de dic. de 2015

What else should I say. "Zip" made the car buying as painless as it gets. We were glad to buy another Subaru for family and have been satisfied with the dealer and the cars.

JANEROTH

14 de dic. de 2015

Service was very prompt and mechanic was pleasant. As this is a new car there were no issues I plan to bring my car back for future servicing.

Cantabridgian

14 de dic. de 2015

Thanks for helping me with this purchase. The dealership worked hard to make the sale happen. I requested minimal interaction (I detest buying cars) and the staff complied.

bookgirl

14 de dic. de 2015

Excellent Front Desk service, comfortable waiting area, accurate assessment of my service wait time, clear explanation of service work done and status of brakes, tires, etc. Overall satisfaction 100%

wrxshah

14 de dic. de 2015

Folks here are very friendly and went the extra mile to make sure I was able get to work after dropping my car off. This is also the first dealership that notified me of free services I had credited to me because I had purchased an extended warranty. Earned my trust.

SharonOutback1

13 de dic. de 2015

Tom DAlessandro was gret. He promised to get us in and out in 30 minutes when we were first shopping - and kept his word. No pressure and made it really easy. Was thorough and followed through. Trade-in process was a breeze. Walked is through our options. Can't say enough about Tom and the team at Cityside.

CheilaV

13 de dic. de 2015

Flavio was awesome, didn't pleasure me into make any decisions, very knowlogible and friendly.I love my Subaru and will be going back to City Subaru for future service and also to say hello to Flavio.

Happy with my Crosstrek

13 de dic. de 2015

I purchased my first Subaru from Darren Shin. I knew exactly what I wanted and Darren helped me get the car I wanted. Darren was very helpful and to the point. I did not encounter any of the annoying sales talks that I had encountered in other dealerships. It was all very easy and I like my car a lot.

CrosstreKen

13 de dic. de 2015

I just drove home my new Crosstrek... I love it... but I am equally thrilled by the no-hassle, no hard-sell sales process that Mark orchestrated for me. We did most of our talking by email to accommodate my crazy schedule... he was very responsive... no baloney, just straight answers. Everything happened exactly as he said it would, and every time i needed help, he was there. He's a great guy, and seemed to get fabulous support from CitySide. Let's face it, Subaru's sell themselves ! A great car for a great price.

June Lewin

12 de dic. de 2015

I recently purchased my first Subaru, after many years of driving VWs and Audis. Mark Lidano helped me through the process, which involved a number of visits. Mark answered my many questions - some more than once! -- with patience and good humor, and guided me in making the right choices of model and options. I am very pleased with the result and enjoying my new Cross Trek!

Reilly's

12 de dic. de 2015

Alex is highly knowledgeable, takes a no pressure approach, and facilitates discussions that fully inform the buyer. Alex is focused on understanding buyer's needs and suggesting best options.This is the best car buying experience we have ever had (not to mention a good deal regarding the purchase).

wrxabhi

12 de dic. de 2015

Darren Shin helped me a lot, both from the technical aspect of going with this car as well as for a daily drivers experience. There was no pressure, smooth talks, business communications. Everything was made clear and written down. I would recommend Cityside Subaru whole heatedly to anyone looking for a humble and good dealing.

Roman B.

12 de dic. de 2015

We bought our first Subaru at the dealership. Darren Shin, our sales consultant, has been very professional in his work. He answered all our questions and explained all the subtle details concerning buying a new car. I would highly recommend him to anybody who wants a worry-free buying experience.

LegacyJ

12 de dic. de 2015

Peter L. Rosenberg was my Sales Consultant. I had visited other dealerships and this dealership felt just right. I hadn't purchased a car in 12 years and was hesitant about the process. Peter's friendly, calm and relaxed approach, coupled with his knowledge and his sense of fun, kept me returning for more conversation and test drives of the Legacy, which he allowed me to take without him and which gave me confidence. He listened carefully, assisting the shaping of my choice, and preparing me for my decision with his sense of humor and positive attitude. Former customers came by to say hello to him and there were cards and letters from satisfied customers on his workspace wall. His business card indicated he was NYTCS (not your typical car salesman) and as I got to know him, I certainly agreed with that self definition! Jean

John brad5

12 de dic. de 2015

They're very friendly ,very easy-going ,no pressure Somebody told me if I buy a Subaru that I would never buy another brand of car again They were right! I'm hooked for life!

Arlington resident

12 de dic. de 2015

We bought a Crosstrek from Flavio Fonseca last February. We had begun looking in the late fall at other dealers but ended up at Cityside as they are convenient to us. Flavio was very patient with us. He suggested several things to think about which other dealers had not done. We visited Cityside a few times before signing on the dotted line, and Flavio was cordial, answered all our questions, and never pressured us. Our buying experience with Flavio was very pleasant, and I would look for him again the next time I am in the market for a new car. Thank you, Flavio!

Alison C.

11 de dic. de 2015

Dan Rzepnicki was friendly, informative, and low-pressure when I went in to look at Subarus. With Dan's advice, I decided on an Outback, which is working out great. He also spent a long time with me explaining all the features of my new car. I'd definitely recommend Dan to others!

david 01760

11 de dic. de 2015

Mark Lidano made my purchase of a 2015 Outback the easiest and nicest experience that I have ever had with any auto salesperson. He is the best.Dave Mosher

Justin A.

11 de dic. de 2015

Bought a new Subaru from Flavio last year. Dreaded the sales process but could not have asked for a better salesman than Flavio. Friendly, honest and not pushy at all. Allowed us to go at our own pace. Would definitely recommend and go back to him again.

KMini

11 de dic. de 2015

I went to Mark Lidano looking to trade in my mini clubman for a new or used Subaru. Before going to Mark, I test drove a used Subaru from my mini dealer. The trade in deal there was a great deal, but the Subaru they had didn't have the options that were deal breakers for me. I explained my story to Mark, and while he could have sold me a car on the spot (I was prepared to buy right then and there), he told me that I had better deal at the mini dealer. I reiterated that the car didn't have the options I needed and he explained that the options could be added and then I would have the car I wanted at a great price. I said I didn't want to spend extra for the options and he explained to me that I could negotiate the options into the existing trade for no cost and that I should call them right then and there to make the deal over the phone before the car was sold! I had no idea I could add options and negotiate them as Mark suggested! I called immediately and made the deal for the car I wanted at no extra cost. Mark gave up a sale because it was the right thing to do. He could have never advised me to go back to the other dealer and he would have made a sale and I would never have been the wiser. Mark is an honest and wise man that I would recommend to anyone interested in buying a Subaru. He will do right by you, even if it means he turns you away! It was an experience I will never forget. Thank you Mark!

KOD

11 de dic. de 2015

I am thoroughly impressed with Cityside Subaru. From test driving the Impreza, to negotiating the purchase, to finalizing the details, Mark Foresta was professional, responsive, and friendly. I am very happy with my purchase, and I highly recommend this dealer. Thank you!

Satisfied Customer

11 de dic. de 2015

Flavio is not the typical pushy salesman that you may think of when you think "car salesman." He was kind, patient, and was there to answer our questions, without us feeling like he was pushing us to purchase a car. Our experience with Flavio and Cityside Suburu was the best car buying experience we've had. We love our Suburu and highly recommend Flavio and the other folks at Cityside Suburu to help you purchase your next car.

jg60

11 de dic. de 2015

Last December brought 201 5Forrester from Glen Dalton he was great made the experience very pleasant. I have also dealt with the service department this past year and the are the most friendly and professional group that I have ever worked with would definitely recommend to others

cadfax

11 de dic. de 2015

I don't write many reviews, but felt compelled to write a review for Alexey, Rob K, and John M. Working with these 3 was very refreshing. I had test drove the car I wanted prior to purchasing through CitySide Subaru. I messaged Rob K to see all pricing that CitySide could do on a 2016 WRX. Rob not only beat other dealers price, but laid out all included fees, that I would be held responsible for when signing for the car. Alexey, followed up with any questions in a friendly manner, not the pushy salesman tactics. I really can't express this enough, he was extremely helpful and genuine. He was also very prompt with his responses, while providing a list of alternate options. This is still all before stepping into the dealer. John M worked with me on getting an APR rate that was lower that Subaru's advertised 2.9%. Then the day of the sale. I had to wait about a month for the car to arrive because it was in transit. I came in around noon time, the car I was about to sign was right out front, looking very clean. Alexey and I met for the first time in person and started to walk through some of the remainder of the paperwork. I would say I was in the dealership for a total of an hour and half! That's the quickest I have ever been in and out of a dealer with a new set of keys in hand and to top it off, I was trading in my 2010 WRX so they assessed the vehicle and came at me with a fair price. In summary, this was one of the easiest places to do business with. No games. No hassle. Just down to the information, for getting the sale done in a friendly way, which is something I respect. Thank you Alexey, Rob and John! I will be purchasing through you again.

Impreza

10 de dic. de 2015

Tom and the rest of the team at Cityside were intelligent, warm, and easy to work with. I felt comfortable and taken care of during the entire process. I also really appreciate that Subaru donates to the MSPCA, it's a big reason why I chose to buy from there!

charlie128

10 de dic. de 2015

There were some things I did not understand about the accessories purchases, and Glen was very helpful in explaining the costs. I will buy from Glen again.

greenoutbackbuyer

10 de dic. de 2015

I purchased a new Subaru Outback from this dealership. Darren was extremely helpful from the beginning to the end of this transaction. He was honest, saved me a lot of time, and explained everything clearly with patience. After we factory ordered the car I want, I contacted him several times via email and phone, and each time he responded immediately, with satisfying answers. My car arrived 1 month early (!) and I was thrilled to go pick it up. When I went there again, Darren made sure I got everything I wanted, and nicely explained all features of the car. I recommend this dealership and Darren in particular to those who want to buy their Subaru. I am planning to revisit them when my service time comes..

Tilly

10 de dic. de 2015

We had a great experience purchasing our Subaru Forester a few years ago from CitySide Subaru with the help of salesman Alexy Stepanov. Since then service has been impeccable and we are throughly enjoying our Forester.

kmk2016

10 de dic. de 2015

It had been a very long time since I'd purchased a new car and never a Subaru. Mark Lidano made the experience much less daunting than I feared it might be. He was pleasant, informative, patient, knowledgeable, understanding, and never aggressive or overbearing. I am enjoying my new Subaru Forester and have already recommended Mark to a friend who might be in the market.

robert15

10 de dic. de 2015

Enjoyed working with Tom D'Alessandro. He was extremely informative and helpful as we made our choice of vehicle. He maintained contact with us throughout the process and was always available to answer our questions.

Ben

10 de dic. de 2015

Tom D'Alessandro, our sales consultant, was very professional, informative and efficient in helping us to select our new car. We were very pleased with Tom's level of service. He was able to answer all of our questions and made the car buying experience enjoyable. We would highly recommend him.

Kelly1234

10 de dic. de 2015

Glen is low key and fun to work with. He is knowledgeable and makes sure you walk away with the car buying experience you want. Highly recommend Glen!

Ski Patrol alumni

10 de dic. de 2015

This is our third Subaru and the second one that we bought from Cityside. There are other dealers closer to home but we came back to Cityside because of the excellent service we have received over the years. Flavio responded to my inquiry over email and followed up with the information that we reqested. When we met at cityside he had our information ready and showed us the model (Outback) that we wanted and went over the showroom model to explain all the new features since our old model (2005). He was able to answer all our questions about the features. The test ride confirmed our decision to buy from Cityside. We spent considerable time with Flavio to discuss the features that we wanted and also to take some additional features that he recommended. The discussion on the price and delivery was straightforward and we didn't feel pressured. When our Outback arrived, Flavio went over the car's features one-by-one to make sure that we understood their function and how to make them work the way we wished. Flavio couldn't have been more supportive and made our purchase of a new Subaru very positive. We would recommend Cityside and, in particular, would recommend Flavio Fonseca as the best salesperson to work with.

unhappycustomer123

10 de dic. de 2015

When you leave a deposit should that not lock in a deal? They called me only hours before that to say they would not be honoring our deal. I went to Quirk in Braintree no haggling honored deal I had with Cityside and also gave me 12,000 miles. So how's that for a review won't be sending my friends anytime soon. Junior was actually a nice guy just was not the wizard making the decisons

southendsubaru

10 de dic. de 2015

Flavio was terrific to work with. He was straight forward and a good listener. He was respectful of our needs and made the process low-stress and pleasant. I had low expectations going into the car buying experience and Flavio changed my whole outlook through his approach.

ly

10 de dic. de 2015

We have purchased and then replaced generations of Subarus from Mark over the last decade and he has always been fun to work with, informative, efficient in using our time , low pressure and really understands which vehicle we will be happy with. We have recommended Mark whole heartedly to friends and will certainly return to Mark with our next purchase.

apostrophecatastrophes

10 de dic. de 2015

I felt totally comfortable working with Darren as he provided all of the information about my new car, explained options, pricing, etc. I felt that he was very honest and trustworthy.

Lauriebiz

10 de dic. de 2015

Dan Zip! Great guy. Didn't pressure us into buying. Answered all our questions. Very happy so far with our new Subaru Outback! Had our first 3 month check-up and all was well.

JBL

10 de dic. de 2015

Darren was super friendly and helpful, and not at all pushy. He went out of his way to make sure we were happy. He made car buying a pleasant experience!

LouD82

10 de dic. de 2015

Darren was great. We had a good idea of what we wanted when we came in. We sat down with Darren and he didn't push us in any directions we didn't want to go in. We got exactly what we were looking for, and quickly. Great experience!

rltwjsane

10 de dic. de 2015

I was dreading my first car buying experience but thankfully I had some time to do my research. I reside in NJ, however, internet forums had some chatter about CitySide Subaru being a top NorthEast dealer and specifically one users' review of Dan being the man over there.I gave a call from NJ to Dan and within what felt like minutes, I placed a security deposit on a 2013 STi. Within a couple weeks, my STi was built from factory and Dan was great at providing me updates along the way to keep my excitement at bay.I jumped on a bus from NJ to Boston and my walk-in experience blew me away. Within 30 minutes, I was on my way home.Couldn't have asked for a better car dealer experience.

marialeona

10 de dic. de 2015

I have purchased all my subarus at this dealership and have always dealt with Glen. He is very good and will give you the best deal that he can. He likes his costumers to be satisfied and will work accordingly. He was very efficient. Kept me updated via email. Very happy with my experience. That is why I always go back to him when I need a new car. The service Department is very good too. Employees are very kind and friendly. All my cars are serviced here.

Venice meets Boston

10 de dic. de 2015

Working with Junior at Cityside Subaru was a wonderful experience. My wife and I went in together and throughly debated between the Outback and a Forester (we ended up with the Forester with a few added bells and whistles). Junior was so patient with us as my wife and I deliberated all the pros and cons and he really let us come to a thoughtful and well informed decision. Junior really layed out all the facts and took his time with us as we made this big decision. I look forward in visiting Cityside again in ten years when they have the 4-wheel electric car version of a Forester!

NSouthWinsAgain

10 de dic. de 2015

Peter took the time and made the experience human, rather than pressured and tense. After learning what I was interested in, Peter walked through all the variables and options (including cheaper cars and models). Would definitely use again!

P/D

9 de dic. de 2015

Simply said: Tom is the most knowledgable and helpful salesperson we have met. My wife and I purchased a Crosstrek and an Impreza Sedan at the same time from him. We are extremely satisfied with the whole experience. We love these cars! They are fun to drive.

Subaru 2016

9 de dic. de 2015

My wife and I recently purchased a Subaru Outback Limited at Cityside Subaru. We had an excellent experience with salesman Glen Dalton and business manager John Melvin at the Cityside dealership. This was our first Subaru purchase and first time at Cityside dealership. At the beginning I was a hesitant since it was my first time buying a new car and first time at Cityside Subaru dealership. I have not had ever a Subaru before but surprisingly I had an excellent experience which was completely different from other dealerships! Glen was a great salesman, helpful and informative but not pushy and very efficient as well as friendly! Glen was able to communicate well and knows his products very well. Paperwork process with John Melvin was easy, painless and really quick. Both were very professional, friendly and respectful. The overall experience, from test driving to the sale and paperwork, was easy and professional. The experience my wife and I had at Cityside was a very pleasant surprise and I would recommend to anyone and everyone to go and buy a Subaru at Cityside Subaru dealership. All of the staff in sales and finance are friendly and helpful.

N.I.

9 de dic. de 2015

I bought an Impreza from Cityside and had a very good experience. I knew exactly what features I wanted. They put in an order and I got a car with all of the features I needed and none that I didn't need. The pricing was exactly what I expected, having reviewed consumer reports and the market for this model. There was no "hard sell" pressure for add-ons, just cordial, professional service. I also like their service department. Highly recommended!

MRJ3

9 de dic. de 2015

I had been to a few other Subaru dealerships in the Boston area before I went to Cityside where finally purchase my 2013 Impreza. The staff are friendly and helpful. And the sales rep, Dan "Zip", was absolutely great! He is very knowledgeable, helpful, and professional, and I enjoyed doing business with him. I am planning to trade in my Impreza for a WRX next year and I will definitely go back to Dan.

subarurocks

9 de dic. de 2015

We bought a Subaru outback here and had a great experience. Our sales consultant was Flavio Fonseca, and he was a pleasure to work with. He took the time to understand our needs and helped us test drive and select the right vehicle. There was absolutely no pressure tactics employed, and we went through the sales process at our pace. Finally, when we decided to purchase the vehicle, the purchase and sale process was the smoothest that I have had so far. Flavio was very transparent and upfront regarding the pricing as well, and made it a stress free experience for us. Finally, he handled the actual car delivery process in an organized manner and explained all the key features of the outback to make us comfortable before we drove off. Highly recommended !

amusgrave

9 de dic. de 2015

In November we purchased a 2016 Subaru Outback from Cityside and Mark Lidano was our Sales Rep. At every point in the process Mark made it an easy and pleasurable experience. We never felt pressured and he patiently answered all our question. I highly recommend buying a car from Mark.

NKY

9 de dic. de 2015

Had an excellent experience at Citywide Subaru and with Alex helping me navigate decisions and checking up on me to answer any questions I had, even after the purchase.

Python

9 de dic. de 2015

We bought a brand new 2012 Subaru Legacy from Cityside at the end of 2011. As a new immigrant to the US, I was somewhat horrified by the standard of service I had hitherto experienced with other dealerships to that point. America is supposed to be THE service oriented economy in the Free world. So much for my high expectations. I'd been to a number of other dealerships for brands such as Honda, Nissan, Kia and Volkswagen. The brands were great, their retailers were dismal, and that was based on having booked appointments. With Cityside, I just dropped in on the offchance, and was immediately impressed. In contrast to the other dealerships, I was received warmly by Alex, with no hint of pressure tactics. I was gently eased into the buying process at my own leisure. He even let me test drive the car on my own. Having been made to wait an hour for a test drive at a nearby Honda dealership (an appointment had been made, they'd simply forgotten to collect the car from their storage facility), the contrast was striking. I hadn't even test driven the Honda as we couldn't be bothered waiting any longer.Having purchased the car, Alex left useful post-it notes in the manual demarcating the most pertinent pieces to read. This must have taken him some time. Everything went smoothly, everybody was polite and happy to have our business, which was somehow strangely lacking with other dealerships. All-in-all, a great experience. The service department was great too. I wish we could still avail ourselves of the Belmont branch, but having moved out to Ashland, it's no longer practical. I will definitely being paying Alex (if he's still there), and Cityside a visit next time we're in the market for a new/replacement vehicle. I recently bought a Honda which is a great car, but there is absolutely no comparison between their service departments and Cotyside's, and the buying process was marred with all sorts of complications.

JLiberty

9 de dic. de 2015

Glen Dalton at Cityside was a huge help to me in trading in my Legacy for a new Forester. He was patient as I tested the different models in the lot and helped me figure out how much car I really wanted/needed. This is the third car we've bought from Glen. We'll definitely go back to him when it comes time to trade in again.

Bpellone

9 de dic. de 2015

I searched around for months to get a 2015 wrx and couldn't find one anywhere. I contacted dan at Cityside and he didn't have one at the time but a couple weeks later he called and said he one coming so I put the deposit down and by the next week it was there. I traveled all the at from New York to get it and dan had it waiting ready to go for when I got there! It was a pleasure dealing with him and his service was top notch!

jjjrpl

9 de dic. de 2015

Made buying a new car after 10 years much easier than we expected. From our first visit to the signing, everything went smoothly; none of the stereotypic 'car salesman' stress. Would return again if we needed another car.

Dad in Menotomy

9 de dic. de 2015

We all know there is nothing worse than a pushy car salesperson, and most of the dealerships are full of them. But Junior Williams at Cityside changed our perspective entirely... for a variety of reasons, we took our time in deciding on a vehicle, and throughout these months Junior was always helpful and forthcoming. Never once did we feel pressured into a sale, and never once did he over-promise. Overall it was a great experience working with Junior and his team.

skyblue

9 de dic. de 2015

I met with Mark Lidano on an off for several months while deciding on buying a Subaru Forester. I had many questions , wanted to test drive the car more than once, and did not want to be pressured. I found Mark to be very knowledgeable, patient and accommodating. Even after buying my car, he has been available to answer questions. It was my most positive experience ever in buying a car. I would highly recommend Mark to other customers.

NancyK

9 de dic. de 2015

I purchased a Forester 6 months ago. My experience was the best I have ever had buying a car. Tom D'Alessandro was just great, pleasant and easy to work with. When it comes time to buy another car, I will head right back to Tom. I have since taken the car in for routine check-ups and all has gone flawlessly. I couldn't be happier with my experience at Citywide Suburb. Highly recommended.

EVA.ARNOTT36

9 de dic. de 2015

When I test-drove my 2111 Impreza, Peter took us out to a winding country road and I noticed how well it took the curves. I bought it mainly for that reason and have since driven it up and down hills in Massachusetts and Connecticut snowstorms while feeling completely in control. I've now done 46,000 miles with only routine maintenance and no problems of any kind. I like the fact that Cityside has a quiet area in which to wait, as well as the separate one with TV and the good coffee.

newcustomer

9 de dic. de 2015

Mark leased me a 2015 Forester. He went out of his way to accomodate my needs and preferences. You will appreciate his commitment to service.

Farrell-Forstein

9 de dic. de 2015

Our salesperson was Glen Dalton, who we have bought so far three cars. We enjoy working with Glen very much, and it is a testament both to his consummate professionalism and upbeat personality. As long as we remain in the market for a Subaru, Glen will be our go-to guy.

automaticforthepeople999999

9 de dic. de 2015

I enjoyed working with the folks at this dealership. Glenn Dalton, my primary salesperson, was great and made the experience easy. I appreciated the fact that everyone there really listened well, and bent over backwards to make sure everything went smoothly with my purchase of a new Subaru Impreza.

loyale93

9 de dic. de 2015

Peter was excellent during the sales process. Once we'd talked about all the pricing options and dealt with the trade in, everything else was a breeze. Upon delivery of my car, Peter went above and beyond to make the buying experience great. I am a self professed car guy and don't need to be told where the oil goes or anything like that, so Peter skipped over that and helped with the really important stuff... Getting my Phone tied into the bluetooth and getting my Radio presets!Kidding to some degree, but he did spend the time to help me get aquainted with the handsfree system and all the other features of my brand new Subaru.Would absolutely recommend (and have) Peter to anyone and Cityside Subaru to EVERYONE!

hollowpoints

9 de dic. de 2015

Darren Shin (Sales) was outstanding and very honest, the experience was nothing as other dealers I had visited both for Subaru and other brands. He was like an open book without any small print. He met my requirements all the way and did even better than what I asked for.Mike (Finance) was outstanding as well, had similar interests and was confident on meeting my concerns 100%. We had similar interests (salesman tactics) but i didn't feel any of that.Since purchase of the car I have not had any issues and hoping I don't have any with the car. If I do end up getting issues I am pretty sure they will both go beyond helping me getting the issue resolved.This dealership should feel blessed on having Darren and Mike on their team.

Yuchunglee617

9 de dic. de 2015

Very good buying experience. Pete is an excellent and very patient sales advisor. Will come back again to purchase another vehicle bin the future. Quick and easy once vehicle arrived.

Arlington Mom

9 de dic. de 2015

I bought my new Impreza from Cityside. I am so happy that I did. The sales process was unhurried, unpressured, friendly, clear, and patient. I got all the information I needed, and all the time I needed in order to make sure I was getting exactly what I wanted. And at every step of the way, the Cityside personnel have been knowledgeale and helpful. I have not once felt pushed to do anything I didn't want to do. And I've felt like they look out for me, so I get what I need and want from them. Great people., doing a great job.

Litzdrives

9 de dic. de 2015

Dan was really helpful and found us the right car for our family pretty much immediately. It was a pleasure working with him. Thanks, Dan!

asarr14

9 de dic. de 2015

Excellent experience with everyone at the dealership. All of the staff in sales, service, and finance are friendly and helpful. Can't wait to buy my next Subaru!

LaurenK

9 de dic. de 2015

I really enjoyed my experience buying my Subaru Forester this past spring. My salesperson Mark Lidano was very knowledgable and patient as I asked a lot of questions over a 2 week period. I have been very happy with my choice and will buy my next car from Cityside.

Geekgirl23

9 de dic. de 2015

Good overall experience with this dealership. Negotiating was simple and straightforward. I opted not to purchase extended warrantees or service agreements, but they didn't pressure me.

Chris & Janice Powers

9 de dic. de 2015

My wife and I recently purchased a Subaru Outback at Cityside Subaru. This is the 8th different new car and dealership that we have had to purchase from and our experience at Cityside was definitely the best of all of them. The Sales staff was extremely responsive and flexible to our needs with little of Sales tactics and pressure that you get when you buy a car. We are also extremely happy with the car itself.

Arnaud

9 de dic. de 2015

The team showed professionalism and reactivity to address our demand. The store has a nice show-room and the team gave us a comprehensive view of the offer. Thanks to all!

3westplace

9 de dic. de 2015

This was our second car from Cityside our first salesman was no longer there. We met Mark he was great to work with we talked about what we wanted he answered our questions and we took a test drive and then bough the Foster. We highly recommend Cityside and Mark and will get our next car there,

KODEIIBYH

9 de dic. de 2015

Had a great experience with Glen Dalton at Cityside Subaru. Felt I was able to get a fair price.Not a lot of BS. Got straight to the point.Would buy from him again.

Corinagarden

9 de dic. de 2015

Junior has helped me so much! He even remembers me by face! Wonderful person to deal with and makes the experience fun and stress free. He makes every effort to answer all your questions and is so honest about what you will get and whether or not it suits your needs. I would recommend him to anyone in need of a new vehicle! Thank you Junior!

Melissa

9 de dic. de 2015

I was faced with an unanticipated car purchase after a weather-related accident resulted in a total loss of my previous vehicle. I was super stressed out about the car-buying process and wanted make the best decision. After a ton of research, I decided the 2015 Subaru Legacy was the car that would best suit my needs. Mark Lidano was so patient with me throughout the entire process, helped me carefully evaluate my purchase, and ensured it was the right one for me. He continued to follow up after my purchase to check in and make sure I am happy, which I am! He is excellent and I cannot thank him enough!

StellaD

9 de dic. de 2015

Peter knows and loves Subarus. He answered all my questions and ultimately helped me get the car I needed. I will seek him out when I get my next Subaru.

suze72

9 de dic. de 2015

This is the second car I purchased from Peter. He is the best and makes a potentially stressful situation as easy as can be. As long as I am driving Subaru cars and living in the area, I will purchase them from Peter.

Fiona

9 de dic. de 2015

On Friday learnt that the repairs needed on my 2003 Forrester were going to cost about book value so decided to buy a new car, the Crosstrek, which was mine by Monday midday! Have bought 2 other Subarus thru Cityside. This was the easiest so far!

MikeM

9 de dic. de 2015

Purchasing a new vehicle can be a bit stressful. Everyone always assumes that they are being taken for a ride (pun intended). This type of guarded outlook can often times determine the outcome before you even engage a dealership or salesperson. Attitude often times differentiates a good experience from a bad one. Peter's approach to sales is low stress and honest. My purchase was made in December of 2013. My old car was getting up there in years, and was not fairing so well in the snow as it had in the past. After reading a lot of reviews, I decided to make the move from Honda to Subaru. I had an idea of what I wanted. Peter walked me through all the options, and then took me out for a test drive. Moment later, I was discussing a deal. It outlined everything in detail and helped me to work within my budget. He is reasonable, polite, and professional. Since purchasing, I routinely see and talk with Peter. He's as pleasant and nice as the day we met. He made my purchase a good experience, and every encounter since then has reinforced my opinion of him even further.

Leo

9 de dic. de 2015

Buying a new car can be very stressful, Mark however made me feel welcome upon arriving at the dealer, and made my car buying experience easy and pleasant, Thank you Mark for all your Help.

Jamison H.

9 de dic. de 2015

We've purchased two Subarus from Cityside and Dan Zip over the past three years. Highly recommend! Dan was superb and made the process simple and stress free.

Bostonelba

9 de dic. de 2015

When has car purchasing ever been a pleasure? Leasing a Forester from Falvio and Cityside Subaru was...Flavio worked with us to get the right car and the right deal. We can't recommend him more highly. And the Forester is an excellent car.

Ian Carney

9 de dic. de 2015

My wife and I purchased an Impreza from Cityside in November of 2014. Dan (Zip) was tremendously helpful, polite, and easy going throughout the entire purchasing experience. At no point in the experience did we feel pressured in any way. Further, Zip's attitude and demeanor was not an exception at Cityside. Since purchasing the car, we have continued to rely on Cityside's courteous service department to provide scheduled maintenance. When it comes time to make my next automobile purchase, I will definitely head straight to Cityside.

Thanks Cityside

9 de dic. de 2015

I purchased 2 years ago and then my mom purchased last month from Cityside and both experience were easy, painless, friendly, respectful... dare I say fun?! I've also had work done in their service departmentgreat folks down there too!

Mary Crowe

9 de dic. de 2015

I was a bit hesitant to look at Cityside since I had a not - so -great experience with them a few years ago. This time it was completely different,! Tom was a great salesman, helpful and informative but not pushy and very efficient as well as friendly! I did pretty much everything on line until I picked up the car and that was very smooth and easy. I left some important CD's in my old car and Tom went the extra distance to find them and get them returned to me. He also invited me to call with any questions that might come up after I drove away.. I love the car and I would certainly recommend them. Everyone deserves a second chance and they really came through this time!Mary

ForesterFan

9 de dic. de 2015

I get anxious just thinking about purchasing a car. The experience my wife and I had at Cityside was a very pleasant surprise and I would recommend to anyone and everyone to think not only think about buying a Subaru, but about buying a Cityside Subaru. It was a wonderful experience working with Tom D'Allesandro. He was patient, humorous and informative. We took several months to select our model (Forester) and Tom found the perfect pre-owned for us. The whole sales process was fabulous & their service is too.

DTILLES2001

9 de dic. de 2015

I have purchased 2 vehicles from Tom and both experiences have been the best car buying experiences I have ever had. Tom is able to communicate well and knows his products well. He has a great personality and does not try to upsell me.

akushe

9 de dic. de 2015

Buying your first car is not easy.You are trying to save expenses without losing out key features in your car.Both Junior (initially) and Darren from Cityside were helpful in answering all my questions honestly with patience.I would recommend buying car from this dealer

Subaru, Audrey

9 de dic. de 2015

We came to the dealership to upgrade to a new Subaru Forester and were directed to Mark. Mark was an absolute breeze to work with and upfront with our questions and concerns. Highly recommend this dealership and Mark as your salesperson.

PeterB

9 de dic. de 2015

Our family has bought three Subarus from Dan Rzepnicki. He was helpful, thoughful about our needs and respectful, during what can be a stressful experience. I would recommend him without reservation.

CambridgeSM

9 de dic. de 2015

We purchased a new Forester from Tom and had a great experience from start to finish. We know we got a good price and the overall experience, from test driving to the sale and paperwork, was easy and professional.

richard

9 de dic. de 2015

i have no trouble at all giving Cityside Subaru an excellent rating. During the shopping phase I always left the dealership having learned a thing or two, but never feeling pressured. Once we came to a decision, they made every effort to ease the process. We have now owned four of these Subarus, and have bought three of them from Cityside without any regrets. We're very happy to own both a recent Forester and a new Crosstrek. Both Mark Lidano and Tom DAllesandro were thoroughly professional, and it made the entire transaction comfortable.

Imprezza2

9 de dic. de 2015

Glen was exceptional to work with. Very efficient and helpful. There were no surprises everything went as planned. I believe that was the case because they really do put the customer first.

Subarudew

9 de dic. de 2015

I bought my 2013 Subaru Impreza from Cityside, and from choosing & ordering a car and financing it to delivery and ongoing service, they've treated me with respect and answered my questions and never made me feel rushed.

shadygarden

9 de dic. de 2015

Dan Rzepnicki was the sales person who helped me buy my new car in August 2013. I began looking at used cars but the basic new Impreza was not much more expensive than some of the used options. The process went fairly smoothly. Dan quoted me a finance rate. When the finance person contacted me, he was offering me a higher rate. I am not sure why that happened, but Dan seemed to straighten this out and made sure that Cityside honored the rate that he quoted me. I was relieved that I wasn't told that it was my misunderstanding. I have been happy with my new car.

JJ from Weston

9 de dic. de 2015

I have purchased MANY cars over the past 28 years and never have had a better experience with a salesman then I did with Alexy. Strait forward, no pressure, and knowledgeable.

nrush

9 de dic. de 2015

Working with Peter was awesome! He answered all of my questions, provided additional insight, and was able to get me on the road the same day! I have had nothing but positive experiences with the entire dealership and would recommend it to anyone looking for a new car!

B Guthary

9 de dic. de 2015

I purchased a new Forester last spring and was very satisfied with the process. Also I have had several dealings since, including adding a couple of features. Again everything went smoothly. I especially like the low keyed approach which is not always the case when buying a new car. I would highly recommend both the dealership and Tom, in particular.

Recent Customer

9 de dic. de 2015

We bought a Crosstrek from Cityside Subaru, Flavio was our sales person; he couldn't have been nicer. He made the entire process easy, from test driving multiple cars, to trading in our old car. Flavio was never pushy and helped us get the terms we wanted for our trade in. When we picked up the car, Flavio helped us sync our phones and ensured that we knew what and where all the features are located in the car. All in all, we enjoyed a great experience and would recommend Cityside and Flavio to any of our friends. If we ever need another car, we will go right back to Cityside and purchase another vehicle.

RLM

9 de dic. de 2015

Has a wonderful experience from start to finish, which made car buying easier. My wife and I have purchased a dozen cars over the year. This experience was clearly one of the best.In particular, Darren was excellent. From the first greeting to the final sale, he was there with us and was continually helpful. He responded quickly to any question -- whether it was by phone call or an email during the weekend. I cannot say enough good things about Darren.

WRXbuyer

9 de dic. de 2015

Everyone at Cityside Subaru was super helpful and knowledgable! More specifically, Darren was extremely helpful in choosing the right car for me. He explained all of the cars' options inside and out. Very knowledgable and easy to work with. Total buying experience was less than 1.5hrs- including registration and insurance! Efficiency is just one of their qualities :)

sean

9 de dic. de 2015

Bought our 2nd Subaru from Mark last March (an XV Crosstrek). As with our previous transaction, we were able to quickly come to a fair price without any nonsense. Completed the deal and picked up the car on-time and we were on our way.

subarubuyer

9 de dic. de 2015

My wife and I bought our first car with Alex at CitySide Subaru and felt very comfortable working with him after having met lots of other car dealers before him. He's a straight-up guy, not pushy, answered all of our questions patiently, and just overall nice. I am very happy to recommend him to anyone out there looking to buy a Subaru.

Sylvia

9 de dic. de 2015

Mark was great to work with and we are thoroughly happy with our choice of a Legacy.And it's blue. Such a pleasure to driveThanks!

l.janikian

9 de dic. de 2015

I had the pleasure to deal with Glen Dalton, a fine young man and an excellent, well informed salesperson. I was considering either a Honda Accord or a Subaru. I can say that the local Honda dealer, and the sales staff, were not really very straight with me. They actually tried to renege on a deal we had just negotiated...of course I ran out of there. My great luck was coming to CitySide and meeting with Glen Dalton. Glen was excellent, well informed and professional in every way. I was able to come to a deal very quickly and took delivery as stated a few days later, a very straight forward and honest deal.CitySide was great and Glen Dalton, the best salesperson I have ever dealt with.Leon Janikian

bossmare

9 de dic. de 2015

Everyone at Cityside was great but Alexy really went beyond the ordinary. He wanted to make certain that I was comfortable with my 2013 Outback and that I knew about its many features. He was very patient and easy to work with. I'd recommend Alexy specifically to anyone interested in a Subaru.

Isabelle

9 de dic. de 2015

I love my new Forester and the service I received from Flavio and the staff at Cityside Subaru could not have been better. They made things very easy for me.

subiloyalist

9 de dic. de 2015

I was trained to expect car buying to be a massively tiring, manipulative, irritating process. The reality of my experience at Cityside Subaru couldn't have been further from that. I was about twenty-six when I bought my car, and it was my experience that car dealerships don't take young women seriously (that was the case at several other dealerships). Mark Lidano was always faultlessly respectful, professional, and helpful. I never felt rushed or pressured-- I always felt like a valued customer. And to top it off, I got my dream car at a very reasonable price. That car has taken me across the country and back more than once. Not only am I permanently loyal to Subaru, I'm permanently loyal to Cityside.

GG

9 de dic. de 2015

We were referred to Darren by our neighbor who had just bought a similar Subaru. I had previously had bad experiences with Toyota and Lexus dealers and like the style of the Subaru Crosstex. With past purchases, we would settle on a price after haggling, then would be co-erced into several thousand dollars worth of "add-ons" before the deal went through. It left a bad taste in my mouth.With Darren it was one price with factory add ons and very little negotiation. I felt we knew what things were at all times. I appreciate his soft sales manner and honesty.

thetashster

9 de dic. de 2015

Darren was so helpful in the process of purchasing my new Subaru. He's always available and super responsive to questions. I never felt that I was in a dealership or that I was being made a sales pitch. Darren cares about his customers and that their needs are not only met but also surpassed. I highly recommend Cityside Subaru, and particularly Darren Shin.

Ivan K

9 de dic. de 2015

When I bought my 2015 Outback earlier this year, I've contacted more than 10 sales in different dealerships in greater Boston area, and Darren is the one who offered me the best deal with his patience and enthusiasm in the whole process. I'm very satisfied with my car as well as Darren's service.

Chris

9 de dic. de 2015

Alex was very knowledgeable and patient in my decision making process. He was straight forwardand well informed about the product. I will certainly go to him when for my next purchase.

Adam L.

9 de dic. de 2015

We recently bought an Outback with the help of Flavio and the sales management team at Subaru Belmont. The customer service was first rate. They easily and happily accommodated a few special requests, including transferring the flashier tires from the Crosstrek. I highly recommend buying from this dealership.

ruskyrugger

9 de dic. de 2015

First car buying experience. Inventory was satisfactory. Price and financing were efficient. Employees were competent and friendly - only took 1 trip to the dealership. Would recommend.

smnelson929

9 de dic. de 2015

My wife and I were in the market for a new car, but weren't sure which we were going to go with. We shopped around and test drove a few different models, but tested the Subaru last. It was an easy choice. From the moment we entered the sales floor Darren was super easy to work with and talk to. No sales pitch, no gimmicks, no pushing us toward a different or pricier car or model. Just easy going, 'here are the keys, let me know what you think'. We bought on the spot. Price was great, no need to negotiate and everything was wrapped up within an hour.

History professor

9 de dic. de 2015

They buying experience was streamlined and free of unnecessary chatter. I have spent more time at the supermarket than we did at Cityside Subaru, and I mean that as a compliment. Alexy was helpful and friendly, as was the fellow who helped us with financing. All good. The car, too.

nbl

8 de dic. de 2015

This was the second blue Subaru Outback we bought with Alex as our salesperson, and the third blue Subaru Outback we've bought at cityside Subaru. When they come out with a new shade of blue outback, I'm sure we will come back for a fourth!

Subaru11

8 de dic. de 2015

Alex was a partner from start to finish. We had multiple visits and Alexy treated each one as a part of larger process. Highly recommend.

David

8 de dic. de 2015

Just purchased our 6th car from Cityside.. The experience was great, and Alex was helpful, knowledgeable, and available .. Would definitely recommend him and Cityside to everyone.

Polina

8 de dic. de 2015

My husband made some research and decided that Subaru is the perfect make for New England weather. We came to the dealership in Belmont and walked out with all the paperwork signed! It was a really hassle free experience, special thanks to Peter. No rush, no pressure, super helpful! During our visit, we looked at few cars that we were interested in and test drived it. Although we liked tangerine crosstrack xv we still couldn't decide. Peter helped us vocalizing our needs and preferences in a new vehicle by asking right questions. It's great to deal with people who know their profession and find passion in it. Even after the purchase of the vehicle, I feel I can ask questions freely and get my answers pretty timely. I brought the car to Subaru service few times for some maintenance. Each time I dealt with one person named Zander. I found him also very helpful and friendly. I recently found out that my husband has been friends with him since high school. Recently my husband ran into Peter at the store and asked few questions about a problem we were having with the car. Peter gave some advise which we followed and we were able to rectify the problem. Thank you, Subaru!

votonja

8 de dic. de 2015

I never bought a new car for myself. Only for me wife. This was the first time I envied her. It looks like my destiny is to see Alex again.

joanna

8 de dic. de 2015

I just bought my second Forester from Cityside (after 15 years with the first one) and Alex was a pleasure to deal with, very low-pressure, and made the whole process stress-free. I was dreading buying a car just because of all that one hears about the games that car salesmen play, hard sell tactics, etc. But once again Cityside proved the stereotype wrong. It was an easy and even pleasant experience. Alex patiently put up with my many questions and indecisions, going back and forth among different packages, etc. I genuinely felt no pressure on price or on time. I've had very good experience with Cityside's service dept over the last 15 years. And I can recommend Alex to anyone who like me was not looking forward to the car-buying experience.

ashwin.bhaskaran

8 de dic. de 2015

I was in the market to buy a 2015 Subaru STi and was looking at dealerships closer to home. After a couple of bad experiences with sales persons, I decided to broaden my search and began calling around. I got in touch with Peter Rosenberg at Cityside Subaru, who gave me a call back immediately with potential options. I made a visit to the dealership and was very taken with the floor model in ice silver, even though I was leaning towards white. Once I'd settled on the color, Peter walked me through all the options that I might be interested in, and whether to lease or buy. He laid out the pros and cons of leasing instead of buying, especially a high performance car that might not hold its value well over the years if bought. The negotiations over price were good-natured and I was given a fairly good deal with my trade-in and monthly payments. There was a mixup with finance (the bank that Subaru works with do not allow leases for non-US citizens) which meant I ended up buying the car anyway, but that was an oversight which could have been avoided. I was still happy with the price offered and the service was excellent.I had a very good experience with Peter as the sales person and would definitely recommend both him and Cityside Subaru for their customer service. Peter was very patient with all my questions and he made suggestions that worked out for the best, without being pushy. All my interactions with him were very personable and we've kept in touch long after my purchase. This has been the best car buying experience of my life, and I'm certain I will come back to Cityside and Peter for my next purchase.

CustomerfromMedford

8 de dic. de 2015

Alex was very a knowledgeable and low-pressure employee! We thoroughly enjoyed working with him and would certainly recommend him in the future, as well as others at the shop. We have used the service department only once, and it also ran very smoothly, which is always a plus!

Sue A

8 de dic. de 2015

I came to Cityside Subaru when I purchased my 2013 Subaru and felt I was treated both kindly and fairly. My options were well explained and I was confident in my choices with Alex and his colleagues' help. They've followed up with me in appropriate ways. Service has always been wonderful and I've found waiting in their clean, quiet waiting room with Wifi and coffee to be convenient and pleasant.

rhanlon

8 de dic. de 2015

It was wonderful working with Alex. It was our first time buying a car, and he made it a very easy, stress-free process. I would buy another car from him again!

JimAndStephanie

8 de dic. de 2015

We have now bought 2 cars from Cityside, and can recommend them without reservation. Alex and others were all very knowledgable and explained the variations in styles among the different models clearly and accurately. As well, their Service group has been so easy to deal with. They were nice enough to even hook up the Bluetooth function while we watched. Just a great bunch!

Ken and Linda

7 de dic. de 2015

The sales process was straight forward and low friction. I got a fair deal. The post sale process was easy as Michael had everything ready. Our sales guy Dan.. was very very good... honest personable and straight forward, There are other Subaru dealers closer to us.. but we go out of out way to work with them..

zoranz

6 de dic. de 2015

Great people - great experienceI have been CitySide Subaru customer for over 15 years and they have been consistent in support This is great time of the year to finalize service add winter tires and winter bladesWe are ready for snow

Subarulover1

5 de dic. de 2015

Darren is such an amazing sales person. His personality is so humble, and the only thing he cared about was finding us the right car. He took his time to explain all the details in the car, and answered all the questions we were concerned with. Thank You !!

crosstrekterri

4 de dic. de 2015

I have to say that my car purchase experience at CitySide was the best! Our salesperson, Junior was very courteous and attentive. Our transaction was very smooth. We appreciated that the price negotiating was quick and painless. Our financial person, John was also very professional and expedient. Extra options were offered, but no pressure to buy. I'm spreading the word to my family and friends. Happy to have joined the Subaru family! Many thanks to Junior and John! :)

Tehmi

4 de dic. de 2015

I had a very positive experience at Cityside. The sales person, Flavio Fonseca was pleasant, patient and very helpful, as he demonstrated all the features of the Impreza. I would recommend this dealership, and specially Flavio.

tpart333

4 de dic. de 2015

This is the Third time I've leased a Subaru through Glen at Cityside in the last three years. Glen helped us get the car we wanted and kept the process quick and simple. All the staff are very friendly and knowledgeable.

Bill

3 de dic. de 2015

Cityside staff provided a very smooth transaction when I got my new Subaru crosstrek XV. Everything was carefully explained, vehicle was fully demonstrated and they went to lengths to Be sure I was a satisfied customer. Love the new car!

lynnbad, belmont mass

3 de dic. de 2015

Flavio (salesman) was great - polite, knowledgeable, helpful. Helped me choose the best car for me.He explained everything i needed to know. No pressure, just help. It was a very good purchasing experience for me.

EA.PIQUET

2 de dic. de 2015

The person in scheduling accommodated my need for a quick oil change. I came in early, was welcome, we did the paperwork, I went upstairs, the work was done, I was told that a headlight needed replacement, they fixed the gas door as asked, I got my car back clean. Good service as usual!

lixi1990

2 de dic. de 2015

it is a great experience, good dealership. people are friendly. good locationit is a great dealership to own my first car in MA, awesome

Emski15

1 de dic. de 2015

I went here to get my first car and Jr. was amazing! He was so helpful and gave me the best deal. It was like shopping with a family member he took great care of me and I highly recommend him! I recently bought a 2012 Subaru Forester and I am so in love it runs great I am so happy I choose to go here.

JKZ1MMERMN

1 de dic. de 2015

This was the first service for my Cross Trek, which I bought at a different dealer. Everyone was friendly & helpful and the wait was reasonable.

NKOEHN

30 de nov. de 2015

Cityside Subaru has one of the best service teams I have encountered in a lifetime of shopping, using different professionals and studying business as a consultant and scholar. The team is professional, courteous, efficient, and extremely helpful in every aspect of taking care of my vehicle. I cannot recommend the Service Department highly enough.Nancy in Concord, MA

PETERPETRUZZI

30 de nov. de 2015

Everyone was always great. I buy several parts from al. They are all great guys in parts also. They are fortunate to be part of Cityside and Cityside should be happy with them.

brittanyB

30 de nov. de 2015

I had the service department put a wind kit in as I was experiencing loud wind noise when driving, especially on the highway. They told me they can order a kit for this, and would call when the parts came in. Once the parts were in, I scheduled the appointment, and was told (for the first time) when dropping my car off that this is a large procedure and they would need to keep my car for a couple of nights. I asked what the kit included, and the service worker didn't know. I wasn't prepared for this, and expressed nervousness that I'd encounter more issues after they did the work than the original problem. He reassured me this is a regular procedure, and everything would be fine. When I got my car back, the adjuster for my left mirror didn't work. On top of this, they had turned the lights in the car to "off" instead of "door," to come on when the doors are open. I found this strange, but a couple days later when I got in my car and the lights wouldn't turn off, I realized why they did this. The gasket on my passenger door was sticking to the car when I open the door, and thus won't allow the door to close completely. Instead of investigating WHY the light wouldn't turn off, the service department just lazily avoided the problem. When I called to schedule an appointment for these issues, the first they could schedule me was over a week away. Meanwhile, I can't adjust my side mirror and my doors won't close completely. I told the lady this and she asked me, "What do you want to do?" I can't believe how badly and rudely I was treated, and how much hassle I've gone through for buying a NEW car. To add insult to injury, they scratched the plastic where you open the door on the passenger side and dirtied the interior. I'm resenting buying the car and feel stuck with it. Completely dissatisfied with this service department, avoid it whenever possible!

bcalhoon

29 de nov. de 2015

I was wary at the start, but I did my research and asked the right questions. Glen was friendly AND honest and forthright and only wanted to sell me what he felt was best for me, and nothing more. He could get at the core of what we were looking for, and I felt heard and taken care of the whole way. I would do it again, but I won't need to because Subaru's last a long time!

Addy

28 de nov. de 2015

Car salesman have an unfortunate reputation which is not positive. So when everyone goes to purchase a car the background is "watch out you're going to be hoodwinked". Boy was I surprised by my experience with Peter.NYTCS is Peter Rosenberg's "handle". Peter is certainly Not Your Typical Car Salesman. I found myself making a new friend, having fascinating conversations, feeling well taken care of, not hoodwinked, but rather participating in a process of finding the best for me, as in ME. He listened and then together we produced a deal that worked for both of us. So if you're looking for a Subaru, or even if you're not, go see Peter. He'll show you that "Love is a Subaru ". Addy S.

Brazi187

26 de nov. de 2015

I walked into the dealership just to look at a subaru wrx and I thought to myself, no one would help me. Im just a 21 year old, nobody would think I could buy this vehicle. However at this dealership I was treated respect. THAT is what helped me make the decision in buying my new 2016 Subaru Wrx. Thank You to everyone there for the support! I also received text messages after buying the car just to see how I was doing! How I was enjoying my car. To me THAT is Customer support. People at this dealership want you to be happy. Highly recommended anyone trying to buy a subaru to go to this place.

STIfan

26 de nov. de 2015

The service advisor seemed genuinely chagrined--maybe more than I was--and immediately took action to get me on my way with a loaned vehicle. It turned out to be a simple fix and reinforced my confidence in the dealership.

lff

25 de nov. de 2015

I own a 2015 Outback that I purchased and have serviced at Citywide, Several days ago, I damaged the driver's side mirror while pulling out of my small garage. I called Cityside and was told to bring in the car and broken mirror pieces to be looked at. I had such a positive experience!!! Nick in the service department couldn't have been nicer and more helpful!!! They had the part that I needed in stock and Nick was able to fit me in right then to have the mirror fixed. It was done in a very short time and for a very reasonable price. Everyone at Cityside always goes above and beyond to make their customers have a great experience in the Service Dept. as well as when they are buying a car. Highly recommend them for sales and service!!!!! Thank you again Nick for all your help - I greatly appreciate it!!!!!!

SBURNS0

25 de nov. de 2015

Nick and Zander at the front desk of the service Center were both informative ,responsive, attentive and incredibly helpful. My 30,000 mile maintenance was completed promptly and the charge was less than the estimate. I have never had better service from any dealer.

Ski.outback

25 de nov. de 2015

Knowledgeable and Earnest. Mark F. Was extremely helpful and made sure I got the deal I needed. Dealer very diligent wih follow up and ensuring maintenance appointments convenient for me. I can give this dealership my complete recommendation.

rabbitman

22 de nov. de 2015

Purchasing a lease through Peter Rosenberg was relaxed and thorough. Peter shared options regarding some of the details of purchasing a lease which I found valuable. He was very honest regarding the details of the financials and the amount of time I might have to wait for the car of my choice to arrive. Our conversations were relaxed, authentic, and definitely funny. I can't speak to the service part of the business yet as I have not reach that first threshold for service. Stay tuned for that. But for the front end - very solid.

LYNNAT13

19 de nov. de 2015

If your looking for a service center, nothing beats city side. You need to ask for Karen, she happily explains everything that is going to happen to your vehicle and explains the price that you are going to pay. I have never had an issue with my car or billing since I have been with Karen. At other places they give you one number and when you come to pick up your car, it's always more expensive. Not with city side and especially not with Karen. Only once did they find an issue with my car and she called to confirm with me before they did anything additional, and she told me my new billing price. OUTSTANDING! She lets me know about my scheduled maintenance and even lets me know what I should be considering in the future. I never feel pressured from her. She makes me very comfortable. The work is always done exactly like she says. Thank you Karen, and thank you to every mechanic who has serviced my vehicle.

LAURAG02

18 de nov. de 2015

Dropped off my Subaru to be repaired, was able to sit and wait in the lounge with wifi while the service was done in less than one hour. Staff was very friendly and helpful, even helped replace a small missing part in my vehicle.

3S

18 de nov. de 2015

Junior was easy to work with. He set up my wife's phone to work through the Bluetooth . We got the car we wanted at a fair price.

asm

18 de nov. de 2015

Alex Stepanow is great to work with! Always friendly, professional and goes way beyond the standard customer service to identify and recommend a product that meets the client's needs. I am on my 3rd subaru vehicle and each time I was very satisfied with the experience and product.Number

Marcia

17 de nov. de 2015

Dealer was extremely friendly and helpful, and made me feel confident about my purchase by assuring I've made the right decision. Would definitely recommend.

MELISSA.OSTROW

17 de nov. de 2015

Everyone is very nice and friendly and seem like they are trying to do their best by you. Zander definitely exudes those qualities. I had concerns, he listened, and they assisted.

Outbackdriver

17 de nov. de 2015

This was my first time at Cityside Subaru, but it won't be my last. Junior was respectful of my time and we were able to execute a deal in less than 20 minutes. The entire experience was markedly different from other dealers, and the outcome was great. I would absolutely recommend Junior and Cityside!

SETTAH

16 de nov. de 2015

City side replaced a tire pressure sensor with only one day's notice, the process taking slightly more than an hour. Fast and efficient. Disappointing though was to learn that an oil change would entail leaving the car for a full day. My dealer/ service center in Hyannis will be able to do it while I wait for it, about an hour.

TAI728

16 de nov. de 2015

My car was towed there with a flat tire on a Saturday night. First thing Monday morning, I got a call letting me know that they would take care of it right away. When I told them I was scheduled for maintenance the following week, they said they could take care of that same day so I wouldn't have to come back. They are great.

DanDoe

16 de nov. de 2015

The service team at Cityside Subaru has served me well many times now. This visit was for a routine oil change while I waited. I made an appointment a couple weeks in advance over the phone and was in and out in about an hour. Note that they don't often have next day or even next week appointments available for routine service, so plan ahead. I've found two weeks in advance is usually enough.

EKKR

16 de nov. de 2015

Your service rep Nik greeted me when I arrive and explained everything. He helped when I left with issues that I could not resolve. Amazing!

Annon

16 de nov. de 2015

Excellent service (12-month) - courteous, prompt, and efficient team. The only drawback is the cramped waiting area, nothing to do with the service itself nor the staff.

RossSig

15 de nov. de 2015

Glen was great. His recommendations to us were perfect! He listenedand understood what was (and wasn't) important to us, and then setus up with an awesome 2016 Forester. Thanks Glen.

lcl

14 de nov. de 2015

Pete Hartelius was friendly, helpful and pleasant. He was informative and he took the time to explain everything about the car in detail. Thank you, Pete!

Joan & Stephen

12 de nov. de 2015

We leased our second Outback from Mark Lidano. He made the process smooth and efficient. Mark is responsive, professional, straightforward and so easy to work with -- we highly recommend him!

Guest

11 de nov. de 2015

Alex was very friendly and helpful in finding the subaru we wanted. I would deal with him again for a future car purchase. Very satisfied.

newsubaru15

10 de nov. de 2015

We purchased our first car from Mark Lidano at Cityside Subaru. The process was easy and he worked with us to get the car we wanted for the price we wanted. Overall great experience!

helenjenkins

8 de nov. de 2015

Dan was great to work with, he made the process as least painful as possible. He was friendly and genuine, both things that we really appreciated.

Alemerso

8 de nov. de 2015

We recently purchased a forester from Tom at Cityside. He was incredibly patient as I had a hard time choosing between the crosstrek, forester and outback. We had more than one trip to Cityside and finally decided on the forester. Tom was very informative on all of the models and helped us chose the right fit for our family (and color!). I highly recommend both Tom and Cityside for your next Subaru!

newcustomer00

8 de nov. de 2015

I join other reviewers in recommending Junior Williams and Cityside Subaru in Belmont for a smooth, pressure-free buying experience. After considerable research and shopping I found Junior Williams at Cityside responsive, knowledgeable, and patient, willing to spend as much time as I needed for all questions. In fact, this was the smoothest car-buying experience I've had.

Elmira

7 de nov. de 2015

We liked working with Pete, he was very helpful and answered all our questions, showed us every single detail we wanted to see. Price negotiation was a pleasant experience:) Pete, we appreciate your help and wish you all the best! Elmira&Anton

Grateful

6 de nov. de 2015

I have always put-off getting a new car, since it usually involves a lot of time and hassle, and I am worried that I don't have all the information I need to make a good decision, due to pushy salespeople who have a sales quota to meet and don't care if the car is a good fit for my needs. Tom was the complete opposite, he really seemed to listen and adjust what he was recommending in response to what I told him. He brought a green car to the lot for me to look at, when I asked about what kind of green it was, and he worked hard to make my pick-up experience a good one, even thought he wasn't going to be there that day.Cityside Subaru was a whole new experience - on the sales side, I am delighted. ( I am heading now to the service side of the dealership and will have to see how that goes - not so good so far.)

GEOWHITEHOUSE

3 de nov. de 2015

I could not rats "customer service" or "price" because it would not let me rate excellent, which it was.I will continue to use your service. The service of arise to the "T" was much appreciated, tha ks

Snowflake

2 de nov. de 2015

Tom was the best sales person for us as we are now the very satified owners of our 3rd Subaru from Cityside! We keep coming back because of the qulity of Subaru and the Service Department headed by Joe. Tom & Joe are what makes Cityside the best!

qwerty

2 de nov. de 2015

I decided that I needed a new(er) car. I test drove the Subaru Crosstrek with Mark Foresta. I told him that I was also going to see a Nissan Rogue & Madza CX5 all on one friday. He was no pressure-just answered all my questions & gave me the details about Subaru cars and specifics about the Crosstrek. He was very knowledgeable even though he had just started there and didn't even have a business card. I asked about availability and they had a couple in stock. I made my decision on Monday and Unfortunately they had sold out, but a shipment would be there in a couple weeks. I went in and Mark handled all the paperwork. I received the car last friday and it's great. Mark sat me in the car and explained all the different buttons. I would recommend Mark Foresta and Citywide Subaru!

Rob Licata

2 de nov. de 2015

I was interested in purchasing a new Subaru vehicle. I phoned City Side Subaru and spoke to PeteHartelius. He answered my questions over the phone and was very helpful in directing me in choosing the best vehicle for my family. We set up an appointment and met the next day. He was very helpful and made me feel comfortable in purchasing my new vehicle. I would highly recommend him to others and I would definitely see him again in the future when it is time to purchase another new vehicle.

subaru 2015

2 de nov. de 2015

We found the overall experience with the sales person and the dealership to be very satisfactory. Dan Rzepnicki was knowledgeable, friendly and attentive to our needs and questions and guided the whole process in an efficient way. We'd highly recommend Dan without hesitation for the purchasing of a new Subaru.

Eleanor

1 de nov. de 2015

I was interested in either a Subaru Forester or a Honda CRV. I spent about a month deciding. During that time the Honda salespeople were a constant bother - so much so that I didn't want to go back and see the car, even though it was a nice car. Mark Lidano on the the other hand at Cityside was patient and exerted absolutely no pressure. The price was a fair price and the whole car buying experience was excellent. And, I love the car.

PleasedWithPeteH

1 de nov. de 2015

I worked with Pete Hartelius when purchasing a new Subaru Forester. I pretty much knew what I wanted and Pete was happy to get straight to business. He is an honest and intelligent client service professional. He is extremely knowledgeable about the vehicles he sells and I would encourage anyone I know considering a Subaru to contact him directly.

scw55

31 de oct. de 2015

Pete was such a pleasure to work with. This was our first experience with Cityside Subaru -- with Subaru, at all. We were so impressed by the whole organization, and everyone we met. Pete was the very best part. We also enjoyed working with John Melvin, but worked most with Pete. Pete took the time to answer all of our questions, and did everything that he could to help us get the car we wanted as fast as possible. We will be repeat customers. Thank you so much, Pete.

beago

30 de oct. de 2015

We were intending only to test drive a Subaru the day we went in to Cityside, because we are careful consumers who comparison shop. We had assumed we would be using the car buying services of either Costco or AAA, and had gotten preliminary estimates from several other dealerships. Those particular dealerships, however, were much farther away, so we decided to begin with Cityside. Once there we were helped by Tom D'Allesandro, who was so low-key, knowledgeable, and low-pressure that we decided to order the car that same day, even though the price was somewhat higher than it would have been elsewhere. (We were impressed by other conversations we overheard while waiting, as well.) The model we wanted was sold out on the lot, but we were told another one would be coming in by Oct. 31. It actually arrived a week early. Tom handled the dealings with the registry (new plates and registration) and contacted our insurance company (I also spoke with insurers to give additional info and our OK). As we had requested, the car had been prepared without resorting to the traditional, chemical-smelling cleaners and air "fresheners," which I find suffocating. The financial aspects were handled by Michael Nelson, who was also very helpful and pleasant to deal with. Tom sat with us in the car and showed us how to work the various features, making sure we had no additional questions before driving off. All-in-all, an unexpectedly easy and practically care-free experience.

Barbboston

30 de oct. de 2015

This was the most pleasant and expeditious purchase of a car we have ever made. The dealership is wonderful. Dan Zip Rzepnicki is a fantastic sales person. This was our second purchase from Dan in the last 2 years. Dan Rosengarten was also very fair in negotiating the deal. We have purchased four cars from CitySide over the years. I look forward to our next purchase.

J.A.

30 de oct. de 2015

From the start, I found a courteous, efficient, focused bunch of people. They concentrated on answering my questions clearly, and, thankfully, with a minimum of 'hard-sell' attitude. Dan Rzepnicki, the sales-person I worked with, was a model of patience and good humor as he dealt with my questions and momentary hesitations as I pondered one model, then another. I also had conversations with Nathan White, who was immensely helpful.

Jacky

29 de oct. de 2015

It was very smooth transaction dealing with Darren at CitySide.All staffs were friendly and nice. I recommended couple other friends to Darren.Thank you very much for whole dealership making the purchase so easy.

Geega

28 de oct. de 2015

In April, our 2002 PT Cruiser died. While I loved this mid life crisis car, we recognized that it had a number of deficiencies. My was was driving a 1998 Subaru that we were very pleased wit, so we decided to look at used Subarus. We test drove both an Impreza and a Forrester on a Thursday. We liked the Forester, however were not satisfied with the one that we tested. Our salesperson, Pete Hartelius was very accommodating, understanding, and low key. He did not push cars at us, like other dealers. Pete made a very pleasant followup call on the following Tuesday. We expressed our both our likes concerns about the Forester that we had test driven. He had just received another used Forester in trade and asked if we would like to take a drive. We liked the car and he let us take it, without any questions, from Belmont to Newton tosee if it would fit in our garage. We now own the 2012 Forester with very low mileage. The whole transaction was pleasingly transparent, no bait and switch, or closer trying to upsell us.Last week the 1998 Legacy died. We went to see Pete again, this in itself a high recommendation. He found us an older, low mileage Forester which should serve us well as a second car. Again, an effortless deal for both parties. Pete was upront in telling us that the mats and additionalkeys were not yet availabel and made an appointment for us to pick them up.We are very pleased with the sales philosophy of CitySide Subaru and with Pete Hartelius in particular.

Rohit

27 de oct. de 2015

Was happy to give my business to Cityside Subaru on the purchase of my new vehicle. The personnel at the dealership were very courteous.Mark worked with me on the day of the purchase as well as on the day of the delivery to offer me the vehicle, accessory, pricing and processing options as well as guidance i needed to complete this purchase in a timely and efficient manner.Definitely the best car buying experience I have had so far including the two other dealerships i visited before this purchase.

msolomon28

24 de oct. de 2015

We walked into the dealership just before they closed one night, and Alex approached us quickly and in a very friendly manner. From that first day, through the end of the process two weeks later (we took our time and shopped around), Alex was consistently genuine and accommodating. He was helpful and knowledgable, and very low pressurehe let the cars speak for themselves, and answered every question we had. The pricing was fair, and though there were a few hiccups during the purchase of the car and shortly after, everything was resolved quickly, fairly, and pleasantly. I'd like to say that Alex was an exceptionally friendly salesman in a maligned industry, but it seemed that everyone at Cityside was that friendly and easygoing. Thanks Alex and Cityside! We love our new Impreza.

Sheila

24 de oct. de 2015

In many years of buying cars with and for several family members, I have never before experienced anything like the professionalism and care of the management, sales, and financial staff at Cityside Subaru. When my first brand new Subaru was totaled (and in so doing saved my life and left me with not a scratch) by a texting teenager speeding through a red light, Tom DAlessandro worked diligently to both quickly get me a replacement and also clear a lot of the obstacles associated with switching car loans. Tom is fantastic and, amazingly, so is everyone else who worked together to turn the aftermath of a car crash into an actually pleasurable experience. If there were more stars to give these guys, I would do it! (And the car is great, too!)

KHDP

22 de oct. de 2015

Mark was very responsive, personable, respectful, professional AND easy to work with! I find others also professional. AND these professionals spontaneously said how much they LOVE their work! What else can you expect?!?!

Faye M.

22 de oct. de 2015

From the first handshake, Tom D'Alesandro made it clear that he had a laid-back approach, that he wouldn't hover, call incessantly, or pressure us into making a decision. He also gave us a ton of honest information that helped us decide that the Forester was the right car for us. Once we made that choice, he went from laid-back to super-engaged, working hard to make a good deal, talking through all the options, and especially, locating the car we wanted. And, we love it. Thank you!

kelcon108

20 de oct. de 2015

Joe and his Team have been servicing my car exclusively for the last 8 years and while I am not one to typically write reviews, I think that it is important to recognize the level of service, care and personal treatment that Joe and his Team provide to their customers. It is a small-town approach to service that is very much appreciated!

hclar13

20 de oct. de 2015

I was very happy with my purchase from Cityside. They were able to get me exactly the car I wanted, special order, within three weeks. Overall I had an easy transaction and the sales team always remained in contact with me which was wonderful.

KATEA157

19 de oct. de 2015

Having tried another dealership closer to home I was very disappointed with the service and price. Citywide is well worth the ride! I won't make that mistake again.

oranges

19 de oct. de 2015

The entire process was direct and to the point. There were no theatrics. A vehicle was given to me to drive alone without all the hype.

PATRICIA.CORDEIRO

19 de oct. de 2015

The customer service is wonderful at Cityside Subaru. I do not feel intimidated going in for service on my vehicle and know that things are going to be taken care of correctly the first time I go in for service. This time I did have to was 1 hour and 36 minutes even though I was told it would take a "little over an hour" for my oil change.

Robriley

19 de oct. de 2015

If you're looking for a subaru, look no further than City Side Subaru in Belmont. I just purchased a new 2016 outback and had the best buying experience I've ever had. Junior, our sales rep, as well as the finance associate, and the sales manager were all such a pleasure to work with. From the time I walked through the door, I felt welcomed and like they really wanted to sincerely earn my business, unlike several other Subaru dealerships out there (I had poor to fair experiences at three other dealerships). The team worked together to get the deal done to my satisfaction - professionally, efficiently, and at a reasonable price. When I picked up my car, Junior took the time to orientate me to my new vehicle. He didn't skip a single feature. He also wanted to introduce me to the parts and service department (I had to skip this step due to my own time restrictions) so that I would see familiar faces when I brought my car back to be worked on. Overall, I give this dealership a 5 star rating. Great customer service is rare these days and I feel the entire team should be recognized for this. Go see Junior, I promise you won't be disappointed!

SYEE.INFO

19 de oct. de 2015

Everything was done but when I called earlier about the estimate cost, it was well below what the actual was. I wish people are more aware of what the cost will be .

joebbg

19 de oct. de 2015

Tom D did a great job explaining the benefits of owning a Subaru, and more specifically the Legacy. He also was able to identify key points that made the Legacy a better buy than competitors like Toyota, VW, or Audi. Everything went very smoothly.

AdamP

18 de oct. de 2015

I bought an outback wagon from Mark at city side Subaru. He had been recommended by a friend. I am not a huge car guy and was looking for a no hassle experience with a practical car. My expectations were met. Mark was transparent and no-nonsense. We did a lot of our discussion via text and phone and he was efficient with my time when I came for the test drive and ultimately the purchase. I leased my car and the finance process was smooth - no last minute hard sells or hassles. I'm a loyal customer if you treat me properly and I'll be back to city side for more leases/purchases.

unsatisfied customer

15 de oct. de 2015

Was interested in a 2016 Subaru Legacy Premium. I called the dealership for a sales rep. When he found out that I was shopping prices around dealers in the area, he emailed me to let me know that he was not interested in "keeping my local dealer honest." I know that this is a sample size of 1, but it is 100% of my experience with this dealership.

suzanneackerman

15 de oct. de 2015

Pete was great to deal with. Super straightforward, accommodating and easy to work with. Also just friendly / clearly a good guy. He helped me over 2 weekends as I test drove what must have been 10 cars in the end trying to figure out what I really wanted. The car was ready to go when I came in to pick it up and Pete helped me with everything! I would recommend Cityside for buying and servicing, and Pete as a good guy to work with buying.

jorgeteran90

14 de oct. de 2015

Glen made things very easy for me. I was out testing driving the car I wanted in no time. Glen and his staff were very courteous and walked me though the entire process of buying a car as this was my first new car buy. Highly recommend Glen and the rest of the team. - Jorge

CHUCK_HOUSTON

13 de oct. de 2015

had my 60,000 mile service on my 2011 Subaru Outback. I checked the price with 2 other dealers to be sure and Cityside's price (just under $600) was a little less than the other 2. More importantly, they did the work on time, with full explanations, and let me pick the vehicle up the next day. Karen is an excellent service advisor.

JDIBONA

13 de oct. de 2015

They more than met my needs for my recent service on my Forrester. They listen, answer all my questions, and always make me feel welcome. Thank you Cityside!

sirohin

13 de oct. de 2015

This dealership engages in deceptive sales practices. Recently i went to purchase a wrx and trade in my crv. We all agreed on a new car price and a trade in price and sales guy had me sign. Then he takes it to his manager and comes back and says trade in has to go down and tells me manager has seen my vehicle and called wholesalers and can only do so much on trade in. After more back and forth to manager he comes back and trade in has gone down some more and we agree. Then he gets my signature again and goes back to manager and this time comes back and says that manager drove my car and trade in has to go down again.....at this point i am seething and walk out without a sale. These guys dont know the basics of sales because guess what....I went down to METRO WEST SUBARU and bought a Forester and a WRX....Sales at cityside if you are reading this take note and fire your sales manager...Never going back to this dealership for sales ever again....hope they dont suck on service!

subaruguy12344321

12 de oct. de 2015

I visited Cityside first, and test drove three cars. This experience was great, the people I worked with were helpful and informative. I wanted to price shop elsewhere, and I received better quotes from other locations -- however, they were all "non-inclusive" and ended up being higher or comprable to Cityside. A week later, I had a hasslefree purchase from Cityside, after a quick negotiation on price.I would recommend Cityside, and additionally recommend making sure to ask any other dealerships what the total cost of the car they will be selling you is. Specifically ask about destination and delivery fees. I couldn't have asked for anything better or different in my Cityside experience.

TomSue

12 de oct. de 2015

Fully met our expectations. Dealership and salesman are honest and helpful. We had a glitch with documents that Tom and Mike were most helpful to resolve. Very happy with the full range of services from greeting to exit introduction to the vehicle. We will definitely return for our regular servicing.

js cambridge

12 de oct. de 2015

The service dept. takes the time to listen, keeps track of my car and its needs, makes sure that no unexpected problems develop, all repairs have been completed well and with no problems.

LEAHKNOBLER

12 de oct. de 2015

I went to Cityside Subaru thinking I was just going to get my '09 Outback examined. It turned out that she needed a lot of work done and I decided that maybe it wasn't a good investment to keep fixing an old car. Dan in sales worked with me and I ended up trading in my car for a new 2016 Forester. It was my first time purchasing a car so I was nervous but everyone made the process seem smooth and easy.

jgarl

12 de oct. de 2015

We have been going to get our service at CitySide for a year now. They have online booking which is a plus, but securing an appointment means you have to plan a few weeks to months in advance. This is ok for standard maintenance, but not great when you have the unexpected repair come up. I had this recently with my breaks and I was able to get in within 3 days, but I had to leave my car all day in order for them to fit me in. At first they ran out of loaner cars, but I was accommodated after waiting for an hour or so. My overall experience is that the people who work there are very friendly and good at customer service, but there are just too many customers to accommodate for the size of the staff.

Car16

10 de oct. de 2015

Everyone at Cityside Subaru, including: Darren Shin, Michael Nelson and Pete Hartelius were extremely helpful and I am thrilled to be driving my new Subaru Forester. I'd highly recommend this dealer for anyone looking to buy a new or used Subaru.

SomervilleSuburuFolks

10 de oct. de 2015

Pete and the rest of the team made our lives easy by giving us all of the information in a simple and comprehensive way and the whole process was straightforward and no fuss.

John C

10 de oct. de 2015

No hassle; easy dealing and a salesman who knows his product! This is the first time I have spent such little time at the dealer. First during the purchase, second during the delivery. Thank You.

BostonMacK

10 de oct. de 2015

I just wanted to say that this was by far the best car buying experience Ive ever had in my 41 years of life. This would be my fourth new car purchase with a preowned mixed in. Let me just say that I spoke with Tom on Monday, drove my car up for trade in Tuesday and ended up driving home in my new WRX that night. All done in a day and all done with a great attention to detail as well as the basic customer service we all expect when making a purchase. I ended up getting a great deal when weighed against similar car buys in the area and I did so with minimal haggling which to me is always a huge plus. With that being said I would highly recommend Tom D'Alessandro to any of my friends and family. Good car salesman exists people. You just need to look for them.~ Jason MacKenzie

sniffels95

9 de oct. de 2015

Had little difficulty working with the representatives. They were quick to reply and responded quickly to my requests. No hassle for test drives. Well satisfied.

Roo12357

9 de oct. de 2015

We went into Cityside knowing that exactly what we want is not made right now. Why is it so hard to find a reasonably priced, fast, 4 door hatchback with all wheel drive? I feel like every young active person wants exactly that car. Hopefully the WRX will start being made in a hatch again soon. Anyway, when we went in, we met with Glen and he was just awesome. We explained our conundrum and he got all excited, said he'd be right back and took off. He brought us a used WRX hatchback that met all of our criteria. We took a test drive and it was definitely a fast car, but we were a little hesitant because it was 3 years old so we wouldn't get as good of a warranty and we hadn't done any research to understand what it was worth. We had gone into the dealer assuming we'd just try out the new Impreza and see how slow it felt. Obviously, you're not going to like an Impreza immediately after driving a WRX, so we decided to go home after driving the WRX and do some research. Ultimately, we decided the WRX was too old and the Impreza was too slow, so we ended up with a front wheel drive car. But, we almost wanted to get the Impreza anyway because dealing with Glen was so much better than the other dealers around.

subaru2015

9 de oct. de 2015

Worst dealership for service. They are only interested in selling cars and not the service. I will not recommend this dealership for anyone. They have the worst service department.

Tomtom

9 de oct. de 2015

They are well organized I got my new car within 3 hours well done job And My son didn't miss his evening hockey game

whyme

7 de oct. de 2015

I bought my Forester in January 2014. It was a terrific buy (full confession: I was able to take advantage of the AAAS member discount) and the experience was smooth and efficient. My salesman, Peter Rosenberg, was knowledgeable and the antithesis of a pushy salesman. On the day of picking up my new car, he helped me program my iPhone so that I could use it hands-free through the Bluetooth connection, and he walked me through all of the many features of the car. (Yes, I had seen them before, but it's different when you're taking ownership.) This was a sale with the personal touch. I just returned from CitySide today, after Peter helped me connect my new iPhone to my Forester. It's great knowing that there's a familiar face in sales who will always take care of me and my family (we're all Subarau owners!) Thank you, Peter, for a terrific experience, and thanks to the Cityside Service Department for taking care of our cars! This includes even when we've experienced trouble on the road many miles from Belmont - we were coached through an incident by phone. You guys are the best!

DTILLES2001

7 de oct. de 2015

I have purchased 2 vehicles from Cityside in the last 2 years. We have purchased a Subaru Forester and crosstrek. I thought the sales process was great particularly Tom D'Allesandro. Service has been fine as well.

Kash

7 de oct. de 2015

After having one "okay" experience and one really bad experience, we called Citywide. Luckily, Pete Hartelius spoke to us and took care of everything from there on. He's such a great guy, can't thank him enough !! I got a Subaru Impreza, first time I am buying a car. Pete was patient and provided all the information I needed. I felt very comfortable asking him any questions. Overall, I had a great experience, everyone was very friendly and was not like the first two dealerships I went to. When I get my second car, I'll probably first contact Pete.

Otto Forthenback

7 de oct. de 2015

Like many others, I suspect I bring more than a little distrust to my encounters with car salesmen. I know, I know, I'm dealing in stereotypes here, but that's my point: you couldn't get further from such cartoons than Peter Rosenberg. Warm, funny, respectful, and generous, Peter understood my particular needs, that my time was important, and that buying a car was, for me, a chore, really, something I needed to do, and not an exciting activity. He treated me like an adult. Our conversation during the lulls in the process ranged from books and music and theater and film and... Peter is a well-read, culturally astute conversationalist with a great sense of humor. All in all, I thought now THIS is the way to buy a car. Thank you, Peter.

nh0

6 de oct. de 2015

Noticed car was leaking some fluid. Thought maybe related to recent 60K service. Called, described and time was made for me the next day. Needed a drop off back home -- that service was great and made it all so easy. Turned out to be a gasket seal leak - fixed no charge and fluid topped off. Perfect.

Harold Dvorak

6 de oct. de 2015

Representative told me what needed to be done, avoided non-necessities, and work was performed well and in a timely fashion. I highly recommend this dealership.