Albert

17 de may. de 2015

It was a great pleasure to deal with Reggie King. He is a true professional, very knowledgeable, very considerate of the needs and preferences of the customer, and a wonderful representative of the Clark Knapp Honda dealership.

Jose

16 de may. de 2015

Took my Pilot in due to a recall notice on the air bags, I was told upfront it would be a bit of a wait, which I appreciate. It took a couple hours but they even brought my car back washed ... WOW! Thank you :)

Vivian

16 de may. de 2015

Our salesman, Reggie King, sensed exactly how we wished to be handled: lots of information but no hurry and no pressure. He was very patient, and it was clear that none of our requests were too much to ask of him. He is an outstanding representative of the dealership. The Finance Manager, Efrain Pena, was a pleasure to deal with also. It was apparent all over the showroom that all the salesmen speak good English, which is also very important to us (and a welcome contrast to other local dealerships). A great car at the right price.

Becky

15 de may. de 2015

Friendly and helpful personnel. Nice, comfortable waiting area to sit in while you wait on your vehicle, and all topped off by a free carwash.

Carmen

13 de may. de 2015

everything went well at the service department. I asked for the tire alignment to be checked due to excessive travel on bad roads and my request was accomodated.

Nereida

12 de may. de 2015

Car salesman Roberto Guajardo made all the difference, as he was very professional, respectful, informative and helpful - overall he provided excellent customer service and created a very positive and pleasant purchasing experience! The finance gentleman who assisted us was great as well.

Erika

12 de may. de 2015

Our sales person Nelson de Coss was great. He was patient throughout the purchase process. Explained the differences in the trims, the benefits, etc.

Jose

9 de may. de 2015

All the personal employee at Clark Knapp Honda are very friendly people's and are willing to help you or direct you fot that person who you are looking for.

Flor

8 de may. de 2015

My experience was great, great customer service & great staff that treated me with patience and understood what I needed.

Barbara

7 de may. de 2015

great help from all employees had everything i needed done, on time, and with no hassle will go by again for my next service check up

Daniel

7 de may. de 2015

Friendliness of staff. Respect shown me during purchase/lease experience by not "playing games." Have done business with this dealership for many years and will definitely continue to do so.

Nelda

7 de may. de 2015

Robert is an awesome sales person. He didn't put any pressure on me to purchase a vehicle. He took the time to answer all my questions, answer my e-mails and text messages.

Roy

7 de may. de 2015

Service Manager individually took time to speak to me and my son about our concerns with prior (non-Honda) service. He also explained the methods Honda uses and convinced us of Honda's superior service.

Alicia

7 de may. de 2015

The dealership had friendly staff and very attentive. The facility was extra clean. The salesman said if I had any questions to give me a call

Rebecca

7 de may. de 2015

I like how Everyone was friendly and polite and I never felt pressured to make decisions. I was treated with respect and that is very important.

Jean G

24 de jun. de 2014

Really enjoyed the whole buying process. Great customer service! In and out oil changes. Have also been their for previously needed repair work and that too was quick and easy.

PhilKing

21 de feb. de 2013

Took car in for A/C repair. They repaired the A/C. Tried to sell me a timing belt and water pump package that is required at 100K miles for about $700. I had this package installed previously at another dealer. Service manager said they don't subscribe to the Honda database system so they were not aware of the previous repair. The cost of the repair seemed to be on the high side for this area of the country. I noticed that fuel door was open when I picked up car. Next fillup resulted in 10 mpg instead of the normal 21 mpg that I get with this car. I calculate my mpg at every fillup. This also looks suspicious, but I do not have any proof, but I lost more than 5 gallons of gas somewhere.

amanda.leigh

29 de nov. de 2012

This is actually a follow up of a previouse criteque. my father in law is an older man that they took advantage of and then continued to take advantage of until we got involved. my father in law bought a vehicle from there and had been there a few times as he has needed his vehicle serviced. since he bought the car there, they give free checkups or discount repair for the first so many miles... He dropped his car off for three days because it was overheating. He told them the problem and that he was hoping it just needed coolant, and after 3 days without a car they told him to come back and pick up his vehicle. When he went to pick it up he noticed that the problem hadn't been taken care of. He called the manager and told him that he dropped it off and that after they had it for 3 days they failed to do anything to fix it. He waited there as they filled it up with coolant (which in fact fixed the problem). He's an older gentleman that lives alone, not having a car for that amount of time is a hassle, especially when it's not necessary. As soon as the warranty runs out he will not be bringing the vehicle there ever again.

amanda.leigh

22 de sep. de 2012

My father in law went to find a used vehicle. He is an 86 year old man and the salesman took advantage of him to the max. He bought a totalled car for $9,000 when the bank and Kelly blue book both had very low prices mostly due to the excessive hail damage. It could have been a decent vehicle had he paid a decent amount because that way as things broke on it he could afford to fix them. Upon leaving the dealership the drivers side visor was broke but the dealership fixed it by jamming a pen clip into the place it rotates. The passenger windshield washer sprayer was broken, the engine mounts were broken, the ceiling leaked around the sunroof.. Need I go on. So he was told that he had 90 days to bring it back for repairs. After his son drove it and found that the engine was shaking he told his dad to take it straight back to get it fixed within the 90 days. He did and they charged him for a few of the fixes. But they didnt touch the engine mounts. Apparently the 90 day warrantythey told him about didn't apply to this vehicle. 3 days later his transmission went out... Mind you he has only had the vehicle for about 7 days. He took it back to the dealership and the same immoral salesman was now trying to talk him into a $16,000 car. My father in law called his son and I to help him at the dealership as he already spent his entire savings on the last car. The salesman got the used car manager to deal with us because he could see how angry we were. we asked him how he could sleep at night knowing his salesmen were taking advantage of customers. His fix was to allow us to trade the car in for another one and he said he would give us a little over half the amount spent the first time. Or we could pay $3000 to have them fix the transmission. We told the manager that our fathers entire savings was gone so anything he put him in would have to be an even or less trade. After waiting another hour the manager came back with 3 vehicles to choose from. A sort of suburban with 3 rows of seats (as if a single 86 year old man needs something that large) a Honda civic which my father in law didn't Even want to see, and a 4 door midsized car with a replaced front end. We decided to cut our losses and take the sedan as it was in decent enough condition and had a 90 day warranty. On the way out the door the finance guy tried to add another $2000 or so. Good thing we were still there to stop the madness... $500 for tint (which would cost $150 down the road), $800 for a new alarm system (because apparently the one already on it was "outdated"), an extended warranty and some other extra stuff. I'm so glad we are done with that dealership. Would not recommend anyone go there. I know they need to make their money but taking advantage of an older person like that is just inappropriate.