kis717

29 de ago. de 2016

Being my first time leasing a car, I had a great experience! Everyone was incredibly helpful. I would definitely recommend!

Ryan B

23 de ago. de 2016

Clean and professional venue. Accommodating staff. Chris K. was great with assisting me with my purchase. Much better dealership then some other Ford dealerships in the area. Highly recommended.

Kathy kotnik

9 de ago. de 2016

Best car buying experience I have ever had. I know little about cars and what I needed to suit my needs, I found that every question I presented was answered in a clear and decisive way. I received incomparable customer service and got an amazing rate on my vehicle. I highly recommend any of their wonderful salesmen I was able to openly present any questions and concerns. If you ever find your self in the market for a vehicle stop by Classic Ford and Lincoln for an absolutely superb experience.

dingo

31 de jul. de 2013

best dealer experience i ever had thanks guys you are the best, always worth my time best deal around bar none

DSchultz513

14 de dic. de 2012

I needed a new vehicle and as quickly as possible since mine had been lost in an accident. I knew what I wanted and had shopped online. I found the vehicle I wanted at the price I wanted and I e-mailed the dealership. Bill Cheraso e-mailed me back first thing in the morning. We exchanged a few e-mailes before I talked to him on the phone and set up an appointment to test drive the vehicle. Bill was great and answered all our questions and shared all the information he could. Then the process went to Tom Wiant. Who was absolutely FANTASTIC! He found us a very low finance rate and listened to us when we said we needed a low payment. Everyone made this hectic process easy and I LOVE MY NEW VAN! The only negative thing I could say is I asked to have my down payment check held for a few days because the bank was holding the funds. I even showed them the notice from the bank that the money was there it was just being held. They deposited the check anyway and it bounced which caused me to have a NSF fee at my bank. This is a little thing compared to the great service and experience I had. Thank you Bill and Tom.

Owner

22 de mar. de 2012

After looking at Kelly Blue Book to find out how much my vans were worth...I was flooded with unwanted solicitations from several dealerships.

scott k2

23 de feb. de 2012

Took car in for oil change only. Afterward I notice mpg was reset (said they 'work in that area' and reset in error). They said "just drive the car" and that it would equilibrate. It never did. Mileage dropped by ~3 mpg. after full tank gas (from 21.4 to 18.7). What did they do to my car?

Mazda 6

7 de sep. de 2011

I bought a 2009 Mazda from Classic Mazda in Mentor. The dealership was so easy to work with, they worked to get me approved for a loan. The buying process was easy, and everyone was super friendly. I would definitely shop there again.

JayCee1978

5 de jul. de 2011

From start to finish the deal was an absolute nightmare!!! Salesman was super pushy and when I wanted to leave Rick would not let me go. I told them I wanted to think about and talk it over with my husband. After two hours of "DEALS TODAY", I finally escaped their claws. I will never step foot in that horrible dealership again.

Karen Allen

14 de jun. de 2011

Mark Kerner and Steve were great..I also visited service and Mark Potacar and the shuttle drivers were very nice also. I was very impressed with the happy atmosphere. Karen Allen

bbrown513

13 de jun. de 2011

My new Expedition has a rear trim panel that is not attached properly. I scheduled time to bring it to the dealer and dropped it off. It was not fixed and I was told that it has to go to the "body" shop. I have not had time to reschedule this as yet.

mayfieldcc

13 de jun. de 2011

I was disappointed in my experience as I was expecting to get a $1500 Ford Loyalty Rebate, and, after waiting almost 2 months for my Ford Explorer to come in, I was told I would not be getting a Ford Loyalty Rebate of $1500 as I expected. After waiting so long for my Ford, I was diappointed that my rebate was not available as I originally expected and as I was originally advised. I based my buying decision on getting the $1500 so not getting it caused the economics of my lease to be way more expensive that I originally estimated. The car I turned into the broker was my 2003 Ford Explorer which I bought from Ford Montrose in 2003. I loyally drove it all these years and then was told I could not get the rebate. I am very disappointed in Ford and I will probably buy something else the next time given what happened this time around with my rebate. Obviously Ford does not care that I am a loyal customer.

hroaster

10 de jun. de 2011

THE SALESMAN DIDN'T HAVE ENOUGH KNOWLAGE,THE GENERAL MANAGER DOESN'T HAVE PEOPLE SKILLS.DEALING WITH FRONT OF HOUSE WAS 99% EXTREME BAD.THE SERVICE IS JUST OK IN CUSTOMER SERVICE,THEY TRIED 3 TIMES TO FIX MY 2011 ESCAP,STILL HAVING THE SAME PROBLEM.I WISH I WOULD HAVE WENT ELSEWHERE.

Richard Robinson

10 de jun. de 2011

This was the most knowledgeable auto salesman I have ever encounteredorganized & throughand the credit manager was very good alsowe will be trying to purchase another auto there soon

jcu1886

10 de jun. de 2011

My experience with B. Cheraso I would classify as great. He was helpful in every way. The reason I can only rate the overall experience as "good" is because of the difficulty I have had in securing a permanent license plate (something about a certificate of origin that has yet to be produced by the dealer in Detroit that Classic Ford traded one of their vehicles to in order to get the Mustang GT that I leased). I leased the car April 30 and am now on my second temporary tag (which required standing in line for 30 mins. at the local BMV). That kind of experience does not make one a happy camper, as the saying goes.

raleighlipsky

10 de jun. de 2011

Great salesman! Immediately greeted us as soon as we got out of our car. He went above and beyond to help us and to get the car that I exactly wanted. He called and followed up about the use of the car and was just great! Everyone there was so helpful and nice.

rpiper

10 de jun. de 2011

I had an excellent experience at Classic Ford in Mentor while researching and ultimately purchasing my 2011 Ford Edge. I am a long time Honda customer(I have had 3 different Honda's) and was looking to replace my 2004 Honda CRV. I researched and test drove the 2011 CRV and 2011 Ford Edge. There was no comparison. The Ford Edge was in a completely different league! I would have had to add several options to the CRV to obtain the vehicle that I wanted while almost all of these were standard with my Ford Edge. I began my journey via an internet search and linked up with Bill Cheraso at Classic Ford. He was attentive to me without being overbearing or pushy. Upon meeting him in person, I was treated with respect and courtesy. I am very impressed with the newer Ford products. I love my Ford Edge and would recommend this vehicle and this dealership to all my friends and family. Top notch in my book.

denisegranakis

10 de jun. de 2011

I would like to say that we live in Mayfield Village approximately five to ten minutes to Marshall Ford. After visiting your dealership with my sister-in-law who purchased a car, I will never return to Marshall and will always go the Classic. The friendliness and how willing they were to work with us to find the exact car we wanted was unable. We were aslo thanked for purchasing a vehicle. Not so with Marshall Ford and their sales staff. Thank you for having such a great dealership!!

paulaconte

13 de dic. de 2010

This Dealer was incredible to work with. They called and followed up with me, let me know what was going on with the vehicle. My family was so impressed they will come to Mentor to purchase from this dealership as well. They got me the car I wanted and were fantastic. I have even had follow up calls to call or just stop in if I have questions or if I want to get it washed. They definitely have my business in the future.

1harrington

13 de dic. de 2010

Bill and Classic won my business from a competing Ford dealership by being flexible, honest and communicative. They found the vehicle I wanted at a good price, found financing that was better than the deal being offered by Ford and kept me in the loop the whole time.

steverus

13 de dic. de 2010

The sales team I worked with are great. Dave Kirk and my last salesman Jesse worked with me really well.The Service department is the disappointment:There is this gentleman that works the service desk, short, thin dark hair (it may be Mark Toflinski but I am not sure). This representative is too often smug, rude, and un-helpful. On several occasions I have tried to offer some insight and further description of the fault only to be largely ignored. On one specific visit, for an FM Radio sound problem, I printed some information from a forum where several other Ford owners were experiencing the same problem as I was. When I offered this information he completely discounted it saying information from the internet cannot be trusted. So I left the information anyways and asked him to review it and call Ford to see if there was indeed a problem and potentially a fix. He never called me back. A year later and the problem still isnt fixed. I have recently read on three different online forums that there are many people experiencing the same problem. One entry even indicated that Ford may have identified the problem and implemented a software fix. So I am contemplating taking the car in again, but dreading having to get in front of this service rep to plead my case that something is indeed wrong and not just imagined.Thank you,Steve

buckeye1

12 de dic. de 2010

Every time I have had to deal with Classic Ford whether to lease a new vehicle or for service, I have always had excellent service. Everyone is always so nice and helpful. The service department is very friendly and professional. They always keep me informed with what is going on with my vehicle.

dmyers1

11 de dic. de 2010

Marion and the maanger were very attentive to our needs and seemed to want to make a deal that I would be comfortable with. They ordered the color car I wanted and I love my Lincoln. Tom Wiant handled the financing part exceptionally, very easy and quick.Just wish I knew more about the value of deals...although I did do some research. I think I could have put less cash down....I had responded to an ad in the News Herald that Classic offered for leasing and it was within my budget and I was excited to get a Lincoln. Prefer Ford to GM after all the bailout nonsense.

clhale5861

10 de dic. de 2010

This was the best car buy experience we have ever had and we have bought a lot of cars in the last 15 years. We will definately come back for our next one. Our Salesman, Bill, was very helpful and courteous. Financing from Ford came through with a much lower percentage rate than we expected. The week before we had bought another care from a different dealership in the same town and the experience with Bill was makig me wish I could have taken that car back.