Jeffrey D. Zimon

19 de sep. de 2016

Classic is by far the best Dealership experience that I have ever had. I am on my third vehicle. From the buying process to service, everything is A+.Highly recommend Classic.

Tracy

13 de sep. de 2016

Aaron our sells rep was quick honest and he made a wonderful car buying experience very comfortable my husband and I are for every customer with classic

Lindsey Conrad

2 de sep. de 2016

Francesco did a great job, was earlier in the day at metro lexus and passed. Went here and was treated really well. Told the truth and kept his word. Rare in the car biz. Keep up the good work.

James J. Spanos

30 de ago. de 2016

Promptly met as I entered dealership and directed to my Salesman who advised of the procedure to finalize the purchase and thoroughly explained all documents then we looked over the returned car and evaluated the car being leased. Once satisfied we proceeded to finance deptment and completed all paperwork. A Technician reviewed all features of the car to my satisfaction. All in all an enjoyable experience.

Mike and Elaine

20 de ago. de 2016

our salesperson Kat and manager Dylan went out of there way to find us the vehicle that we were looking for. They were very friendly and helpful. Kat checked back with us several days after the sale to see if we had any questions/concerns, we had none. Great customer care.

Mike

12 de ago. de 2016

Our salesman Francesco was very professional, courteous, knowledgeable, and made us feel non pressured, and very comfortable during our buying process. We also appreciate the service staff, Eric, Mark, Ernie and Dave. The service at Lexus Willoughby is outstanding. This is our second Lexus. Classic Lexus is our go to dealership.

Jimmy

12 de ago. de 2016

Have used dealer for service of 2004 Lexus that was purchased in another city. Very satisfied with quality of work and customer service. They make a strong effort to satisfy customer.Recently purchased a second Lexus in addition to 2004. Dealership did a good job of pre-purchase discussions and then helping me with understanding the features of the vehicle after purchase. Purchase process went smooth with no surprises.

Steve

8 de jun. de 2015

I Drive by 2 other lexus dealers to get my LS 460 serviced here Eric in Service and the mechanics know their stuff I've been to other dealerships where they recommended unnecessary expensive repairs

JANETNC

25 de jul. de 2013

I found my dream car, Lexus SC 430 at Classic Lexus of Willoughby Hills, Ohio. The whole process of purchasing the car was handled very well. I dealt with Scott Arnold, who was very pleasant and throrough regarding pricing and information about the car..Upon arriving at the dealership and within five minutes, we were greeted by several salespersons and the general manager. Everyone was very gracious and eager to help me with my purchase. Time was spent going over the paperwork to finalize the deal and Aaron Williams guided me through all aspects of my new car, ensuring I would be comfortable with it before driving it home. I recently received a thank you letter from Aaron Williams and offering to be of assistance when and if i had any questions. Thanks to Classic Lexus for helping me achieve my dream car.

wfincher

20 de jul. de 2013

On July 6, 2013 I brought my Lexus IS 250 to your dealership for service. While dropping the car off for service my husband and I explained that we would like to have a second key programmed for the car. The service associate, Eric explained that there was a possibility that it may not be able to be programmed but they would try. With that being said the car was serviced with a oil change, tire rotation and recall repair. When Eric called and stated that the car was ready for pick up he explained that the key was unable to be programmed and that it was not the correct key for the car. He failed to mention that there would still be a charge for this service. I found this to be a bit disappointing as I thought you only pay for services rendered. I have certainly overpaid for various services/items, but never have I paid for something without receiving any benefit. Not wanting to cause a fuss we paid the fee and left the dealership. Upon taking delivery of my vehicle I noticed that there was some oil/dirt on the driver-side interior pillar. I returned to the dealership and explained the issue. At the time the service technician, Greg stated he did not know how that happened and took the car to be cleaned. My issue with my experience is that it was not at all what I was expecting from a high-end dealership. Although I have many options to choose from, I chose Classic Lexus for my service needs expecting good service. I understand businesses exist to make money but as a customer you should never feel that is their sole motive and be taken advantage of. I feel you should always leave a business feeling good about your experience. The primary reason this rating was given is because we emailed the same information above to the Service Manager and waited a week and never received a response. This dealership sends you an automated email after your service is complete that states they care about customer satisfaction but I don't believe that to be the case. After waiting a week and never receiving a response, I emailed the GM of the dealership. Still no response.

altima coupe

15 de sep. de 2012

I bought a 2010 nissan altima coupe from classic lexus. it had low miles,excellent condition and just the car i wanted. Mr Scott Arnold helped me throughout the process and guided me well. Although the dealership is 80 miles away from where i live, he arranged to return my rental car so that I could drive back home in my new car. he provided all the information i requested, replied to my emails even on holidays. no haggling like other dealers, you give your maximum price and he'll give you his minimum, you both agree and you have the deal. I am very happy with the car I got at the price i paid.

MikePuhala

24 de ago. de 2012

Of all my car buying experiences that's one was the best by far!! Michael Arsham struck an incredible balance between no pressure and being appropriately proactive and being there when needed; an almost impossible balance. I dread the car buying experience and am allergic to salesmen, but I had a great experience this time around. And Classic surprised me with the deal I didn't think possible. I highly recommed Classic Lexus and particularly Michael Arsham.

CDPMD

20 de abr. de 2012

As a long time Toyota/Lexus owner, I have been coming to Classic Lexus for many years now. I own a 2002 GS 300, and an 07 RX 350. My 02 GS was purchased here, but my CPO RX was purchased at Sheehy Lexus of Annapolis. I get both cars serviced here. Unfortunately, Classic didn't have the options I wanted for my RX, so I bought the RX at Sheehy Lexus (big mistake). Even though the car was sold CPO from Sheehy Lexus, there were many issues with the car. Thankfully, Classic Lexus service took care of these issues. Unfortunately, Sheehy Lexus of Annapolis gave me quite the run around for many weeks before coming to an unacceptable solution. I do drive quite a bit to get service at Classic Lexus, because I live on the westside of Cleveland (about a 45 min drive), but the drive is worth it due to the quality of service from Ernie Kish, and Dave Spindler. Their prices and service are a lot better than Metro Lexus as well, which makes the drive worth it.

Christinahix

11 de jul. de 2011

We always enjoy working with Christopher Barnett. We have purchased both new and previously owned cars from him. He is quite knowledgeable and pleasant to work with. We purchased a new SUV and Chris was thorough in demonstrating all of the new features.

Ron Driscoll

21 de jun. de 2011

Everything is good except for the long drive to get there from Akron. The car is great, bur I am concerned about the milage when I bring it in for maintenance because it is leased.

Nicki M

14 de jun. de 2011

My buying experience was excellent and painless working with Chris. He answered all of my questions and was helpful in every way possible. I would recommend Chris to family and friends who are interested in buying a Lexus.

bfriedman

14 de jun. de 2011

Everything about Classic was a great experience. The people were all great to work with. Everything was ready when I came in to pick up the car and all those I worked with were very professional.

mbleau1914

13 de jun. de 2011

I first saw the vehicle on the internet and needed an objective and accurate description of the vehicle since the pictures could not show all imperfections on a used car. Barry Rice looked at all the areas of the car and gave his assessment. I purchased the car, trusting in his rating. When I picked up the car,it was better than he described it. I was very pleased at the condition of the vehicle. I received a warranty of thirty days or 1500 miles with the car which was honored even when an unexpected problem arose within the mileage limitation but past the 30 day limit. Also, when I made the trip to pick up the car I dropped off my rental car at Enterprise. When I told them where I needed to go, they said "they are good people to deal with" which was confirmed by my first hand experience. Thanks for putting honesty, trust and reassurance back into buying a used car. Mike Bleau Roanoke, VA

rickib

13 de jun. de 2011

This is our 4th Lexus from Classic. That should speak volumns. Service is great. Calls are always answered quickly and Loaner cars always available. Lexus really does give great service.We also have our cal serviced in West Palm Beach and they do a great job. That is why Lexus always scores high in customer service.

ConcordOH

12 de jun. de 2011

I am always treated as a valued customer. At the time of delivery, Arron took a lot of time to explain all the car features to my wife and I. I will continue to get my service needs done at this dealership.

mlilly518

11 de jun. de 2011

Shelley Kertcher was wonderful! I bought the car off of the show room floor. Since it was inside I think they felt they didn't need to clean it. Smudges everywhere, foot prints/scuffs on the seats. The polyshield which they put inside was all over the seat belts leaving stain marks. The inside edge of the trunk was filthy. As far as the price goes I do not feel it was a fair price. That is OK, I understand sales. I'm not one that likes to bother with going back or walking out etc. I had the blue book value of my trade in. The salesman showing me the blue book value of my car on his iphone (which was way under what mine said it was worth) to justify his price is just insulting my intelligence. We used the same condition of the car. Perhaps there are different blue books floating around? After buying my Acura I wondered why people made jokes about car salesmen. They were fair in every way, no games or anything. Now I understand.

myersjeff

10 de jun. de 2011

Classic Lexus made shopping for a pre-owned car much less stressful with their Certified Pre-Owned program. Furthermore, they made me feel like a New car buyer.

zeroskj

10 de jun. de 2011

This dealership is always responsive, respectful of my time and focused on the customer experience. I know that with or without an appointment, when I stop at Classic Lexus, I will be greated in a warm friendly manner and they will do whatever they can to accomodate my need. The service and sales personnel are knowledgable about the product. In fact, when I had difficulty programming the garage door opening feature, Paul came to my house to help me. I have bought many cars over many years from this dealer and would never even consider going elsewhere. I take my cars to Classic for service because I know the service will be done right the first time and the car will be ready when they say it will. The service department always calls if there is a change in the scope of service required and provides me with alternative transportation whenever I need this. My car is returned clean and ready to go! Barry took alot of time to make sure that I was comfortable with all of the features of my new Lexus and let me know that he was available for follow up question that might arise. Classic is a terrific partner

juliazhu

10 de jun. de 2011

Eileen is a great person to work with. Arron is very helpful getting us started with new car. Will definitely refer friends back to Classic.

D115911R

10 de jun. de 2011

The Classic Lexus dealership and sales experience was by far the best I have ever experienced. I have purchased many vehicles over the last 30 years, and I never had an experience so good. The dealership is pure class, very professional, service was outstanding by all I met. Mike Arsham, sales, was outstanding in every respect. I have recommended the dealership to serveral others already. There is no doubt this is where I will return for my next purchase. Considering I am a 1 1/2 hour drive away, I would never do that unless the service was outstanding. I hope you can give this feedback to Mike directly, and I apologize I do not remember the business office persons name that did the paperwork, however, she was excellent as well. Thanks, David Rinderle

jeffguritza

10 de jun. de 2011

Michael went above and beyond to make this car purchase the best experience possible. He was thorough, knowledgeable and responsive. His extra touches helped make my wife's birthday surprise better than I ever imagined. He is highly recommended, and I will certainly be doing business with him and Classic in the future.

jrherchek

18 de feb. de 2011

Scott was excellent to deal with, very professional, great follow-up. Scott went to extra lengths to make buying a car a pleasant experience. We were treated as if we were purchasing a new Lexus vs. the used Ford Escape that we purchased. I look forward to working with Scott again sometime in the future. Scott & the rest of the Lexus team are a testament to great customer service.

kadelstein

15 de ene. de 2011

Michael is one of the friendliest, honest and detail-oriented sales executives I have come to know. I have now leased 3 vehicles from him and recommended others work with him as well if considering a Lexus or any other vehicle. I am proud to work with him and the Classic family and appreciate the quality of service I receive and follow-through provided. In addition, Dave Spindler is an outstanding Service Manager and a joy to work with when servicing my vehicle. He pays close attention to customer service and goes the extra mile to make me feel welcome. I appreciate this type of service and loyalty to the customer as both Michael and Dave know I have a choice in where I go to shop for and service my vehicle. They both make my decision to choose Classic very easy!

chandra2721

13 de ene. de 2011

The people I encountered at this Lexus dealership were very nice, helpful and professional. Unfortunately, I had some problems with my car. First the alignment was off. I took the car in and that was fixed. My tire light indicating low air pressure was continually on, even after I put air in the tires. It turns out that all 4 of the tires were leaking from the rim and that took two visits to rectify. Shortly after that,the change oil light came on (less than a month after I had the car). The oil didn't actually need to be changed, the service department just forgot to reset it. All of these things were mildly annoying, but what most irritated me was that when I bought the car with the navigation unit, I specifically asked if the there were free updates. The sales person told me yes, but I recently got a postcard in the mail that it would be $200 to update my navigation unit. To say the least, I have not been entirely happywith my experience with Lexus. I know that mistakes happen, but it was just one thing after another. I bought a used car, but it was still a lot of money.

gfgscg

29 de dic. de 2010

Our customer service rep, Mark, referred us to Michael when we came into the dealer to trade our 2007 RX 350 for a 2011 model. Michael answered all our questions and his knowledge of the vehicle is extensive. We feel we were given a fair trade for our previous model and a good price for the new. Michael explained all of the features, took his time and will be assisting us in the future to get our phone to work in the vehicle. We would recommend Michael and Classic Lexus to anyone who is looking for a dealer and salesperson.

rrslim

28 de dic. de 2010

Everyone was very helpful. Scott was especially good. I have only good things to say about the dealership and the way I was treated. I had specific requirements for the FX450h I wanted and Scott did everything he could to find one for me. The car I wanted was found in New York and shipped to Classic Lexus.The price was excellent also.

leepick

28 de dic. de 2010

This is my fifth Lexus and I have never had any problem with any of them. All five leases have been through Classic Lexus and the organization just seems to run as smooth as their cars. The last two cars I purchased the maintenance service up front. That has kept me on a close to real schedule of service.The sales rep is really a down to earth nice person and I trust him to do what is best for me, for his company and of course that does the best for him. Aaron Williams has a good way of communicating and helping one make a buying decision.

The Baron

26 de dic. de 2010

When my new car was hit at a stop light;the Classic Collison Center gave me a complete sense of support. A new car is great but "SERVICE" is the key. I knew that the materials and work would be of the Lexus quality and Classic care - no worries.

kneiswander

21 de dic. de 2010

Michael has taken very good care of me. Not only was he able to take 2 of my family's cars in trade, he was able to put me in a comperable car to the one I had when I was giving serious consideration to downgrading. After my purchase, he worked very hard to get all the paperwork straightened out. I would definitely buy again from Classic and want to work with Michael again.

amhb98

19 de dic. de 2010

Everyone we work with at Classic Lexus is always so nice and always goes out of their way to be helpful. Everyone remembers our names, and they are also welcoming to my kids who are usually with me when I need to come in for service. I also love that the waiting room is very comfortable and extremely clean.

hammer00008

18 de dic. de 2010

Overall the experience was good. Just had one problem that Manny took care of after a bit of arm twisting but nothing major. Just wish the car was better prepared before pickup and not during or after...i.e., paint chips, all keys, rear wiper cover, and mats.

tsivillo

14 de dic. de 2010

Buying my Lexus was a first-class experience. The dealership is beautiful and the personnel make you feel special and appreciated.I have been nothing less than highly impressed with the service department and the quality of service I have received at this dealership.My sales rep even sent me a card to wish me a happy birthday. What a pleasant surprise.I will surely buy from this dealership again.

kruse

14 de dic. de 2010

Lexus is a good car.However we have owned Mercedes Benz,Jaguar,Volvo among other nice cars.We will continue to purchase cars from Classic becuse of their unbeliveable service .We tell everyone we know who needs a car that the Classic service center has no equals. They always go the extra mile to make sure that we are happy.Thank you!

ajgreen

13 de dic. de 2010

I purchased a used Lexus GS350 from Classic Lexus. I greatly appreciated the kindness, patience, and nonpushy nature of their service. They were also always very informative/knowledgeable when questions were asked regarding a possible purchase. Finally, they were also very patient when it came to my purchase. I took ~ 6 months to decide on my final purchase, and when the time came, it was quick and effortless. Thank youo!

ewillsjr

13 de dic. de 2010

I have been a customer of Classic Lexus for approximately 20 years. I have either purchased or leased at a minimum 14 cars & SUVs. I continue to return despite intense competition from other Lexus dealerships because of the relationships, products, and service quality that I have consistently experienced. My adult childern and many of my friends are Lexus customers because I talk openly about my experiences at Classic Lexus. Both Brian and Chris are superb at satisfying customers and so are the service managers listed above. I have participated in several focus groups hosted by Lexus competitors and amazed noncustomers of Lexus by my comments.

gmc 0823

13 de dic. de 2010

My initial experience with Classic was not a good one. The salesman who took care of us- his name was Jim, I don't remember his last name, was not a man of his word. Roger, the sales manager took care of the issue and since then I have not had any problems. If I was to ever get a Lexus from Classic again, I would go through Cliff Murphy. As far as service and maintenance, I have never had a problem since day one. I have worked with Eric Nicolli and everything has been first rate.

blecastre

13 de dic. de 2010

Its a nice, clear and friendly atmosphere. The sales associates, customer service and other personal always give 100% and makes you feel very comfortable. If the person you ask a question of does not know the answer, they will make sure they find someone who does.

jablonskir

13 de dic. de 2010

Everyone at the dealership bends over backwards to make sure I am satisfied. You walk expecting to have an issue and they surprise me everytime. I came in on a Saturday recently to explain that my brakes were pulsating expecting only to make an appointment within the month and thinking that I may have to pay or agrue for new pads. They immediately took the car in, gave me a loaner and replaced the brake pads at no charge and I had the car back within 4 hours.

mhardy

13 de dic. de 2010

I have always been impressed with the professionalism of the sales and service staffs at Classic Lexus. They have always treated me with respect and get the job done quickly and thoroughly. I also love the waiting room as I am comfortable and able to get my work done easily. thanks... Martha Hardy

jimcam607

12 de dic. de 2010

Dealt with sales manager, salesman, and business manager. All were friendly, courteous and honest. I would recommend this dealership to friends, acquaintances and relatives.Have not dealt with service department yet, as vehicle has but 3,800 miles so far.

artsplace

11 de dic. de 2010

Car should never have been sold as certified pre owned. It's been to two dealerships and problems still are not fixed due to the original damage to the car. Front bumper is not in alignment, door won't close properly, dash had to be replaced because of rattle. The biggest problem is wind noise from the driver's rear view mirror. This problem has been worked on numerous times now with NO fix and "you'll just have to deal with it" as the answer from the dealership. "This is considered normal noise" was the other answer I received. If driving down the road and it sounding like the window is down is normal then you may not want to buy a LS 460. I am very disappointed in the dealership for sticking me with this car and not be able to fix it.

valpakis

11 de dic. de 2010

The main reason I recommend this dealer is because the auto service department is great. Ernie is very professional and helpful. I also am very confident that the work is done correctly the first time. The Lexus brand is generally well made; expensive but still great.

jvit

11 de dic. de 2010

Most recent trip was for warranty service which went very well. If service continues as well as the sales experience I will be very pleased even though I live about 60 miles from Classic. The sales experience commenced over the internet which I was dubious about but it worked out very well.

cebrine

11 de dic. de 2010

Michael was very helpful in explaining the vehicle options and setting up options for me (e.g. setting up the cell phone and the garage door opener). He also delivered the vehicle to my home and spent a full hour going over how to use the various controls.

eliasmjma

11 de dic. de 2010

My wife and I have always been treated very courteously by all of the Classic personnel. We had a great experience when we purchased the RX350, and, continue to experience this whenever we need service. Your show room and waiting room is meticulous. Great job!!! Keep it up.

ConnieMack

10 de dic. de 2010

We leased our 2000 and 2004 RX's from Classic. Then went to Metro for 2008. We came back to Classic for 2010 RX and were EXTREMELY pleased with the friendliness of the staff, the classy look of the showroom and loved the delivery room! Chris Barnett was recommended to us by a friend, but he was unavailable our first trip to Classic. We worked with Manny Brittnel who was also very knowledgeable and helpful. At the time of delivery, we worked with both Chris and Manny. We would recommend both of them. If have since emailed Chris with questions and he quickly responds and is very helpful. Thanks for the chance to provide my opinion! We will return to Classic for the next RX.

Tim Cenna

10 de dic. de 2010

I've told a lot of my co-workers about the ongoing committment to service that I see from Classic Lexus after the sale has been made. For example, when I picked up the car, Jim Teschler noticed that one of the tires was low. When he checked, he found a nail in the tire in a place where it was difficult to locate. Without any discussion, he had it sent back and a new tire put on. I also love the idea of getting a free car wash with the Lexus. It has to be good for you too, since it increases the number of "marketing impressions" on your customers.

goszka

10 de dic. de 2010

My experience has always been outstanding with Lassic Lexus. This is my fourth Lexus and I will continue to purchase my next automible at Classic Lexus. The staff treat you as a very close friend, they sit down and explain to you what they did and always qsk if you have questions.The customer service waiting area is outstanding and makes you very speciaslBob Goszka

hrweltman

10 de dic. de 2010

In 2006, we leased our GS 300 from Classic Lexus, from Chris Barnett. Since then, we have had all service done at Classic, each time, dealing with Eric Nicolli. We cannot offer enough praise for these two individuals. They have always demonstrated courtesy, professionalism and thorough knowledge of Lexus, giving us great confidence in leasing our car and subsequently, having it serviced there. Whenever we called with a question, they both always responded immediately. We have since purchased the car upon the end of the lease.

fgriffin

10 de dic. de 2010

I have dealt with various members of the service Staff and all have been very professional and attentive. Saleperson, Mike Arsham, was excellent during the sales process and is always there to answer questions. He remebers who I am and alwayus says hello when I visit the showroon.Very friendly and professional dealership.

auwerter

10 de dic. de 2010

Our overall experience was fine. We were talked into leasing a new car a month before our existing lease expired, and that left us feeling a little pressured and annoyed. Everyone is friendly and Michael is great. He was not involved in our deal for the lease, but he is great at helping me with the car.

jackthedog

10 de dic. de 2010

This dealership goes the extra mile to make the customer buying-experience outstanding.Great price, friendly 'remembered' follow-up.Likewise, our service experiences have been outstanding.Vehicle is always ready when promised, work is always done as-specified.